customers

Residential Complex El Pulté, Guatemala

2.2.2. WE PROVIDE QUALITY AND SAFETY TO OUR CUSTOMERS

(GRI 416-1, 103-1, 103-2, 103-3) T :Impact investments T :Resilient infrastructure

The priority of our Real Estate Development Business Unit is to build environmentally friendly and safe projects for those who occupy or visit them. To do this, we comply with current government standards, and implement voluntary high-quality controls. We use some of the parameters that include verification of proctor compaction tests on platform, PSI resistance, and concrete coating on foundations and slabs. We also X-ray the metal structures, supervise welding, purchase finishing materials with low volatile organic compounds, perform quality control in air conditioning, and quality control in drinking water with physical-chemical analysis, acoustic controls and power supply of electromechanical equipment. The Pradera complexes in Zacapa, Chimaltenango, Escuintla and Xela were constructed with metallic steel frame designs and anti-seismic structures. Pradera in Vistares and the Telus building were built with reinforced concrete structures, with a structural anti-seismic metal design to allow for wider corridors and premises. In Pradera Puerto Barrios, we implemented occupational and safety risk prevention programs for our business partners and guests to take the utmost precautions, which would allow to eliminate or minimize factors that could cause accidents. In line with our commitment to ensure prevention of occupational risks and reduce them to zero percent probability, we analyze their nature and the measures that need to be taken to neutralize them. We check that these measures are appropriate and produce the desired effect. In Pradera in Vistares the safety and integrity of visitors is safeguarded by signaling electric stairs, emergency exits, fire extinguishers, elevators and their maximum capacity. In addition, children’s amenities and areas have relevant signage. This commercial center, like the rest of our complexes, meets the guidelines indicated by the National Coordinator for Disaster Reduction (CONRED).

THE CASE OF PRADOS DE SAN CRISTÓBAL

(GRI 102-12, 416-1, 103-1, 103-2, 103-3) (GRI CRE 8, 103-1, 103-2, 103-3) T :Impact investments T :Resilient infrastructure T : Research and development T : Occupational health and safety

The project has been characterized by excellence and innovation in construction issues. This is evident with the various awards obtained in recent years, such as those awarded by the Guatemalan Green Building Council (GGBC). The initiative ensures the development of sustainable projects in Guatemala. In 2017, Prados de San Cristóbal obtained third place, while in 2018 it obtained first place for its good environmental practices and sustainability, such as recycling programs, work order and cleaning, and installations for renewable energies. In addition to these distinctions, in 2017 Prados de San Cristóbal received the “Award for Excellence”, a contest organized by Cementos Progreso and the Guatemalan Chamber of Construction, in the category “Housing Condominium higher than US$120 thousand”. Both awards gave Prados de San Cristobal the status of a sustainable, innovative and excellent project. Improvements to this project include: • Improvements in energy consumption, by using LED technology lamps in green areas. • Savings in the amount of water used by implementing specific schedules for water testing and regulating the number of tests and the time. • Design of piping so that owners can install solar heaters. • Design of green and common areas in the construction area. • Recycling process with work waste, paper, cardboard and aluminum (beverage cans). It is important to note that the designs of the houses of Prados de San Cristobal are approved structurally and architecturally, by different authorities, in order to guarantee both the satisfaction of the clients and their safety. This is done through stable designs and structures, as well as by an environment surrounded by nature and hiking paths so that families have a place for physical activities. We carry out constant quality reviews of these buildings, which ensures that we do not have post-delivery claims. In the event of any claim, we serve them immediately as part of our warranty. Among the quality controls considered are: • Verification of concrete resistance in PSIs, with witnesses of the cast-in-place for the houses. • Validation, of the quality of the materials used and the blueprint design at each stage of construction. • Water tests to validate the absence of leaks in slabs, walls or windows. • Tests all artifacts to check that there are no plugs from construction material in the drains. • Cleaning of drains when delivering the urbanization. • Manuals for the quality control equipment, including points to improve and constant revisions for the finishing stage.