CMS takes care of its customers! Full time with CMS Service on line!
C Still more attention and certainties from CMS’ expertise.
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Clients come first at CMS. And this happens through our brand new Customer Care. In all areas of service, CMS is committed to inspiring total customer confidence. Our staff and service partners provide excellent services. This global network ensures high productivity, rapid response and minimal downtime. We are constantly working on standardizing service practices around the world and we can tailor specific maintenance program to your machine and production line. The right service at the right time extends the life of your CMS machine and protects your investment.
Our new CMS Customer Care Training & Technological Processes Installation Remote Customer Care On-site Assistance Check up, preventive maintenance and calibrations Modifications and retrofitting of CMS machining centres Spare Parts
CMS CUSTOMER CARE.
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Get off to a good start with our new CMS machining centre.
Training & technological processes
As soon as you pur-
chase our new CMS machining centre we will be ready to train your
technicians
in
the use, programming
and maintenance of the equipment.
Besides, we will help you implement your
technological and industrial processes.
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Our team of experts will support you with a series of training courses focused on the specific configuration and operating purposes of your newlypurchased machining centre. • CMS-based training for machining centre operation • CMS-based training for CAD/CAM software management • Machine/software training at your facilities • Definition and optimization of the technological process • Support during early realization of specific workpieces • Guidance for optimum running and management of your machining centre
CMS CUSTOMER CARE.
Starting up and making your new CMS machining centre productive at once.
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Installation Out network will be at your disposal for the most suitable installation of the new machinery. The on-site installation of our plants and machining centres is performed by specialized teams supported by advanced technical instrumentation. Our goal? To implement a complete and effective startup for your new CMS machining centre in order to yield full productivity quickly. High-precision laser devices will perform all geometric compensations in full respect of positioning accuracy. • Machinery installation • Relocations • Compensations and geometric protocols • Functional tests • Validation with the Customer
CMS CUSTOMER CARE.
R Your machining centre is taken care of remotely too.
Remote Customer Care
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Once installation and startup of your new CMS machining centre are performed, our highly-skilled technical team will keep supporting you both on site and remotely. This way it will be possible to slash any early diagnosis-intervention time via tele- and web-assistance platforms and our advanced SLM (Service Lifecycle Management) system. • Filing of all requests for support • Tele-assistance and web-assistance • Analysis and statistics on machinery reliability • Progress monitoring of single requests for support
CMS CUSTOMER CARE.
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We will come up to your factory, ready for any contingency.
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Our team of qualified technicians can reach you wherever you are in order to set up the most suitable procedures for the working optimisation, correct servicing or re-starting of your machining centre. Our technicians and service providers are suitably trained for best supporting the operations at your premises and for the perceptive prevention of any unexpected failure.
• Technical support at your premises • Abatement of machining downtime • Resolution of problems • Run-time evaluation of machining centre working conditions
Assistance on-site
CMS CUSTOMER CARE.
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Independently of the age of your machine, we can carry out an in-depth technical analysis in one workday, aimed at detecting the actual conditions of the machine
and arranging possible maintenance interventions. Moreover, you will be properly
advised about the correct dimensioning of the spare part stock with a view to mini-
mizing downtime risks. Our check-up interventions consist in an accurate test of all electric and mechanical parts and moving members, as well as a general back-up of control data.
Our regular preventive maintenance programs enable preventing possible unexpected failure and break-down events. By means of specific preset interventions on the mechanical
members, the electric compo-
nents and the software pro-
cesses, our technicians look
after your machining centres
and therefore enhance your productivity.
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We know how to make your machining centre still more productive.
Check up, preventive maintenance and calibrations
CMS CUSTOMER CARE.
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We ensure your machining centre’s long working life.
Modifications and retrofitting of CMS machining centres
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If during the machine life it becomes necessary to change the intended use of the system in full compliance with all safety regulations, we are in a position to ensure the complete success of the operation and the reduction of risks and labour. One dedicated team will do proper technical analyses concerning the change or replacement of machine parts.
• Structural changes in compliance with current safety regulations.
• Replacement of parts which are obsolete or no more repairable/available on the market
• Full reconditioning of the CMS machining centre
NC TRIAX 4T serial number 001 First numerically-controlled machine manufactured by CMS in 1975. This machine is still operative at Minelli SpA’s plant, as a result of the upgrade of all electronic and control parts, replaced by present-day technological solutions.
CMS CUSTOMER CARE.
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A CMS technical team is steadily busy
monitoring your installed machining centre range, identifying any possible devel-
opment needs and correctly dimensioning your requests against our spare parts stock. We will also put at your disposal
a qualified technical team specialized in repairing electronic components.
Spare Parts
• Web-based spare parts orders
• Direct sale of spare parts to order
• Repairing of
electrospindles and
electronic components
• Trade-off parts management
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We undertake to ensure the supply of parts within reasonable times and at a competitive price.
CMS CUSTOMER CARE.
CMS IN THE WORLD
CMS North America, Inc. 4095 Karona Court, Caledonia MI 49316 tel: +1 616 698 9970 fax +1 616 698 9730 cmssales@cmsna.com www.cmsna.com
CMS Zogno
CMS Levate
CMS Balestrini
• 4 Direct Branches in the World • Over 200 dealers • 77 % export quota
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CMS Industries Division Blenheim House, Camberley Road Bulwell, Nottingham NG6 8UW - Great Britain Tel +44 115 977 0055 Fax +44 115 977 0055 info@cmsukltd.co.uk www.cmsukltd.co.uk
CMS France ANTB CMS France Z.A. La Verrerie 74290 Alex - France Tel + 33 4 50 02 83 91 Fax +33 4 50 02 81 37 antb@antb.fr www.antb.fr
CMS Deutschland GmbH Heinzelsleite 13 D-95326 Kulmbach Tel. +49 9221 92 44 60 Fax +49 9221 92 45 39 info@cms-maschinen.de www.cms-maschinen.de
Spare parts Tel. +39 0362 527253 • Fax +39 0362 527250 segreteria.seveso@cmsindustrie.it
Service Tel. +39 035 2057206 • Fax +39 035 2057144 Standard assistance mail: tm.assistance@cms.it Remote Customer care mail: cmsrcc.levate@cmsindustries.it Spare parts Tel. +39 035 0340875 • Fax +39 035 2057210 levate.spares@cms.it
Service Tel. +39 0345 64350 • Fax +39 0345 64330 Standard assistance mail: cms.assistance@cms.it Remote Customer care mail: cmsrcc.zogno@cmsindustries.it Spare parts Tel. +39 0345 64363 • Fax +39 0345 64330 cms.spares@cms.it
Service Tel. +39 035 2057206 • Fax +39 035 2057144 Standard assistance mail: tm.assistance@cms.it Remote Customer care mail: cmsrcc.waterjet@cmsindustries.it Spare parts Tel. +39 035 0340875 • Fax +39 035 2057210 levate.spares@cms.it
CMS SPA Headquarters via A. Locatelli, 49 24019 Zogno (BG) Tel. +39.0345.64111 Fax +39.0345.64281 www.cmsindustries.it cms@cmsindustries.it
XCSERVI-0213E welcomeadv.it
Service Tel. +39 0362 527253 • Fax +39 0362 527250 Standard assistance mail: segreteria.seveso@cmsindustrie.it Remote Customer care mail: cmsrcc.balestrini@cmsindustries.it