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PERSONAL AND SOCIAL SKILLS
We can help you to build your confidence and to overcome barriers and issues in everyday life
ʼn Completely FREE to those claiming benefits* ʼn Improve your confidence and self-esteem ʼn Gain a nationally recognised qualification
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*subject to eligibility
SKILLS YOU WILL LEARN INCLUDE:
1. Recognise and increase confidence and self-esteem 2. Create and review a personal development plan 3. Recognise problems and identify solutions 4. Understand change and how this impacts on our lives
☑ Proof of identity ☑ National Insurance number ☑ Proof of benefits claim
sps-training.com 0330 4000 444 enquiries@sps-training.com BACK TO CONTENTS
Move into – BUSINESS ADMINISTRATION
Developing your skills in Business Administration
Administration ʼn Call today to book your place!
*subject to eligibility
1. Understand the role of a Business
Administrator 2. Define tools and documents for business use 3. Analyse behaviours for administrators 4. Evaluate rights and responsibilities for administrators ☑ Proof of identity ☑ National Insurance number ☑ Proof of benefits claim
Move into – CARE
Gain the skills and knowledge you need to start a career in the care sector
ʼn Achieve a nationally recognised Level 1 qualification in care ʼn Gain the basic skills needed when deciding on whether to follow a career in care ʼn FREE* to those claiming benefits
*subject to eligibility
SKILLS YOU WILL LEARN INCLUDE:
1. An introduction to working in healthcare, adult care and child care 2. An introduction to working in a personcentred way in health and adult care 3. Awareness of stress and stress management 4. An introduction to safeguarding in healthcare, adult care and child care
☑ Proof of identity ☑ National Insurance number ☑ Proof of benefits claim
sps-training.com 0330 4000 444 enquiries@sps-training.com BACK TO CONTENTS
Move into – CLEANING
Giving individuals the skills needed to pursue a career in the cleaning industry
ʼn Achieve a Level 2 nationally recognised qualification ʼn Develop and practise the skills required for employment within the cleaning sector ʼn FREE* to those claiming benefits
*subject to eligibility
SKILLS YOU WILL LEARN INCLUDE:
1. Health and Safety for the cleaning and support services industry 2. Working with customers and others in the cleaning industry 3. Dealing with routine and non-routine waste 4. Cleaning of food areas
☑ Proof of identity ☑ National Insurance number ☑ Proof of benefits claim
Move into – CUSTOMER SERVICE
Delivering the best Customer Service experience possible
Customer Service ʼn Call today to book your place!
*subject to eligibility
SKILLS YOU WILL LEARN INCLUDE:
1. The importance of appearance and behaviour in Customer Service 2. Understand how to deal with queries and requests 3. Effective relationships with customers and colleagues 4. Working in a customer focused way
☑ Proof of identity ☑ National Insurance number ☑ Proof of benefits claim
sps-training.com 0330 4000 444 enquiries@sps-training.com BACK TO CONTENTS
Move into – HOSPITALITY
Giving you the skills you need to work in the Hospitality sector
Catering Principles ʼn Gain a second Level 2 qualification in Food Safety ʼn Call today to book your place!
*subject to eligibility
SKILLS YOU WILL LEARN INCLUDE:
1. Understand the importance of giving a positive impression to customers 2. Demonstrate the principles of food safety 3. Determine how to maintain safe, secure and hygienic work and serving areas 4. Recognise how to serve food at tables and prepare and dispense beverages
☑ Proof of identity ☑ National Insurance number ☑ Proof of benefits claim
Move into – RETAIL
Giving you the ‘step up’ that you need to secure a job in Retail
Knowledge ʼn Call today to book your place!
*subject to eligibility
1. Understand how to give customers a good experience in a retail environment 2. Appreciate how you can make a contribution to an effective retail business 3. Explore the different methods of customer payments 4. Recognise how to handle, control and replenish stock 5. Determine the different methods needed to maintain a healthly, safe and secure work place ☑ Proof of identity ☑ National Insurance number ☑ Proof of benefits claim
sps-training.com 0330 4000 444 enquiries@sps-training.com BACK TO CONTENTS
Move into – WAREHOUSING
Helping you to secure work in a Warehousing environment
Warehousing and Storage Principles ʼn Call today to book your place!
*subject to eligibility
SKILLS YOU WILL LEARN INCLUDE:
1. Understand how to work safely in a warehousing environment 2. Recognise how to manage deliveries and dispatching of goods 3. Demonstrate the benefits of stock knowledge and stock control 4. Analyse the different ways in which stock can be loaded 5. Explore the law and regulations that will impact you in a warehousing role
☑ Proof of identity ☑ National Insurance number ☑ Proof of benefits claim
