Department of Residential Services

Residential Services manages housing services in support of on-campus residents in the College Houses and Sansom Place, as well as faculty, staff, and guests of the University. The department also manages the Office of Off-Campus Services, which provides educational and advisory services to those seeking housing in Penn’s off-campus neighborhoods.

Some operations overseen by Residential Services include: • Management of room assignment and billing processes • Execution of Move-In and Move-Out • Provision of 24/7 services through residential Information Centers providing guest and visitor access, liaising with Facilities Services for resident maintenance and repair issues, building-wide communications about services, resources, and processes • Liaison with the Division of Public

Safety for ensuring residential safety and security • Mail and laundry services Our Office of Off-Campus Services supports students in their off-campus housing search by providing information on local rental listings, rates, and leasing agent contact materials. Additionally, Off-Campus Services provides educational programs, individual advising, and referral resources for students with questions or concerns related to landlord or tenant, roommate, or other issues related to living off campus.

Members of the graduating class of 2024 are the first class to fully experience the SecondYear Experience (SYE). In support of the SYE, you will live in a College House for your first four semesters, allowing you to fully integrate into the Penn community. Course units (CUs) or class standing will have no bearing on the requirement.

The Residential Services webpage, upenn.edu/housing, is updated through the year with contact information, helpful links, and dates for important on-campus processes such as Move-In, Room Selection, Move-Out, and University closings. Off-campus links, information, and resources can also be reached through the Residential Services webpage.

Housing Department of Residential Services Stouffer Commons 3702 Spruce Street Philadelphia, PA 19104-6027 (215) 898-3547 living@pobox.upenn.edu upenn.edu/housing

Office of Off-Campus Services Stouffer Commons 3702 Spruce Street Philadelphia, PA 19104-6027 (215) 898-3547 ocliving@upenn.edu upenn.edu/offcampusservices

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