Student Outreach and Support Student Outreach and Support case managers are committed to assisting undergraduate students in successfully navigating Johns Hopkins. Case managers help students address physical and mental health concerns, academic difficulty, personal and family emergencies, financial issues, and other obstacles that may arise during their college experience. Case managers provide oneon-one support—including interventions, advocacy, referrals, and follow-up services—for concerns such as a change in financial status, food and/or housing insecurity, accommodations after a hospitalization, struggling with mental and/or physical health issues, interpersonal difficulties, generally feeling overwhelmed, and much more. Additionally, case managers will assist students in making connections with faculty, staff, and other offices that can collaborate with them to ensure their needs are met. Lastly, their goal is to help students develop self-advocacy skills that will prepare them for involvement in the larger community and life beyond college. Case managers work with students who may need to take a medical leave of absence for physical health or psychological
reasons. Student Outreach and Support is not counseling or therapy; rather, case managers have the opportunity to develop close helping relationships with students while coaching them toward appropriate selfcare and self-advocacy. Students are often referred to Student Outreach and Support by staff members, professors, other students, or their parents or guardians. Students can refer themselves or anyone else they think may benefit from meeting with a case manager. Anyone can refer a student through an online referral form or by calling the Student Outreach and Support office at 410-516-7857. Once a student is connected, the case manager will reach out to schedule a time to meet. Generally speaking, students can make an appointment with a case manager within a few days.
studentaffairs.jhu.edu/sos / 410-516-7857
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