Undergraduate Family Guide
About This Guide
CollegiateParent has published this guide in partnership with Carnegie Mellon University. Our goal is to share helpful, timely information about your student’s college experience and to connect you to relevant campus and community resources.
Please refer to the school’s website and contact information below for updates to information in the guide or with questions about its contents. CollegiateParent is not responsible for omissions or errors. This publication was made possible by the businesses and professionals contained within it. The presence of university/college logos and marks in the guide does not mean that the publisher or school endorses the products or services offered by the advertisers.
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Carnegie Mellon University does not discriminate in admission, employment or administration of its programs or activities on the basis of race, color, national origin, sex, handicap or disability, age, sexual orientation, gender identity, religion, creed, ancestry, belief, veteran status or genetic information.
Furthermore, Carnegie Mellon University does not discriminate and is required not to discriminate in violation of federal, state or local laws or executive orders. Inquiries concerning the application of and compliance with this statement should be directed to the university ombudsman, Carnegie Mellon University, 5000 Forbes Avenue, Pittsburgh, PA 15213, telephone 412-268-1018.
For more information, please contact: Office of Family Engagement Community Life Suite 1060 Morewood Ave. Pittsburgh, PA 15213
412-268-2142 cmu.edu/family
Welcome
We’re excited for you and your student to join our Carnegie Mellon University community.
Carnegie Mellon students are passionate, curious and create work that matters for our communities and our world. As your students start their college careers, they will engage in their academic journey to become innovative scholars, interdisciplinary researchers, centerstage artists and leaders in their fields and industries. CMU will provide them the support and resources they need to thrive across academic, social, physical and emotional aspects of their lives. Your students have made an excellent choice for their college education, and I hope that you will find these years exciting and rewarding as you support their university experience.
There is so much to look forward to throughout the Carnegie Mellon experience, including the beginning. We know that a major transition takes place as first-year students and their families begin the college journey. Navigating new schedules, expectations, and connections, all mark the beginning of a new chapter. Know that your student has an entire university community to support them. We encourage family members to connect with current CMU families and alumni in your local
community, and we are committed to keeping you informed and involved as a part of our Carnegie Mellon family.
This guide provides helpful information about university resources and how the First-Year Orientation and Family Engagement office will support both your and your student’s transition to Carnegie Mellon.
On behalf of the entire First-Year Orientation and Family Engagement team, welcome to CMU! We look forward to engaging with you in the years ahead. Please reach out to myself, or any team member, if we can be of assistance.
Sincerely,
Lauren Moran, EdD Associate Dean for Student Affairs and Director of
First-Year Orientation and Family Engagement laurenmo@andrew.cmu.edu 412-268-2142
Office of Family Engagement
Family members of our undergraduate students are an important part of the Carnegie Mellon community. The Office of Family Engagement is here to share information about university resources, important events and developmental milestones in your student’s experience so that you can facilitate meaningful interactions with your student throughout their Carnegie Mellon journey.
The Family Engagement team interacts with families remotely and in-person at Summer Welcome Events, Family Orientation, the Tartan Family Webinar Series, Family Weekend, Spring Carnival, Commencement and other university milestones. Our team also curates The Fence Post, an email newsletter that helps family members stay connected and informed about CMU resources and events. Additionally, the Family Engagement website is
a robust source of information that connects family members to university resources for academic support, DEI+B (diversity, equity, inclusion and belonging) topics, health and wellbeing, finances, safety and travel.
While you will see the words “parent” or “family” used on most Carnegie Mellon University websites and resources, we recognize and include all guardians, family members and others who give our students support. Our family engagement efforts are designed to welcome and include all individuals who support our students throughout their educational journey.
We look forward to working with you to support your student’s success.
cmu.edu/family 412-268-2142 family@andrew.cmu.edu
View upcoming events and webinars for family members: cmu.edu/family/events
Academics at CMU
Breakthroughs happen at the intersection of fields — a hallmark of the Carnegie Mellon experience.
Renowned faculty explore alongside students, collaborating on research, tackling society’s biggest challenges and delivering work that matters. Experiential learning, problem-solving and the ability to put classroom knowledge to work create the foundation for careers and more.
Across an enviable spectrum of core academic strengths, from musical theater to artificial intelligence, engineering to design to digital-age ethics, Carnegie Mellon brings together the best minds, pushing one another to dive deeper. United by curiosity and passion, CMU is a community of problem solvers driven to explore the questions that lead to change and progress.
College of Engineering
Dietrich College of Humanities and Social Sciences
Life at CMU
At CMU, some of your student’s most important lessons will take place outside of the classroom.
Carnegie Mellon is home to more than 350 student organizations — everything from fraternity and sorority life and politics to technology and the arts. There are countless ways for students to engage in philanthropy, community service, civic discourse, activism and social justice. They can represent their peers in student government and participate in CMU’s rich history of campus events and traditions. If your student has a unique interest or passion, they are also welcome to start a new organization.
Living on campus, especially during their first year of college, will allow your student to acclimate and connect with their new community, learn more about themselves, and develop meaningful relationships that inspire exploration, growth and learning.
No singular identity defines us. Students from all 50 states and countries worldwide attend Carnegie Mellon, and diversity, equity, inclusion and belonging are at the foundation of the CMU experience.
Now more than ever, these core values allow us to advance academic excellence and innovation, strengthen our community’s health and well-being and propel students forward as leaders, entrepreneurs, researchers and global citizens.
Well-being and mindfulness are as integral to the Carnegie Mellon experience as academics. Students can take courses in mindful living and resilience, attend workshops and events on topics like mental health, healthy decision-making and self-compassion, and engage in free guided meditation sessions. No matter your student’s faith, spirituality or secular worldview, the many faiths and traditions represented at CMU make it easy for them to connect and gain a deeper appreciation and understanding of other perspectives.
Follow LifeatCMU on Instagram
What is life at CMU? It’s a bit of everything. Classwork. New experiences with new people. Research and selfreflection. Failing and growing from it. Breaking boundaries and building friendships. Leaps and bounds but also baby steps. Challenging yourself and embracing self-care. Changing the world and opening your mind and heart to others different from yourself. It’s people and places and experiences ... that is life at Carnegie Mellon University.
Important Relationships
Investing in meaningful relationships is invaluable for students and contributes to a truly transformative university experience. There are a number of relationships that are key to your student’s experience, particularly during the first year of college.
Faculty and Teaching Assistants
If your student has questions about class material or is struggling in a course, their first step should be to talk to their course professor or teaching assistant (TA). Faculty members and TAs offer office hours to meet with students. During that time, the professor and TA can answer questions and refer to strategies for additional support. At the beginning of each course, students will receive a course syllabus that outlines the class objectives, resources and deadlines. Ask your student to refer to their course syllabus for details about their professor’s and TA’s office hours and the best way to schedule a meeting.
Academic Advisors and Academic Associate Deans
Every student is assigned an academic advisor who serves as a primary contact throughout your student’s time as an undergraduate. Advisors help students determine where their strengths and interests align, develop suitable educational plans, evaluate progress toward established goals, and cultivate problem-solving and decisionmaking skills. In addition, each college has a designated assistant/associate dean who serves as a point of contact and referral for students in need of assistance in academic matters. For general information regarding academic issues, please encourage your student to reach out to their academic advisor.
Housefellows
Each housing community has leadership provided by a housefellow, a professional Student Affairs staff member who serves as a mentor and advocate for students. The housefellow is an important contact during a student’s first year and profoundly influences the growth and development of the students in their housing communities.
Community Advisors and Resident Assistants
Each housing community has one student community advisor (CA) and several student resident assistants (RAs). CAs and RAs build community, support and mentor, promote learning and help students make the most of their CMU experience in residence.
College Liaisons
College liaisons are experienced Student Affairs staff who work in partnership with students, student support resources coordinators, advisors, faculty, and associate deans in each college to cultivate a positive Carnegie Mellon student experience.
HUB Assistant Directors
The HUB is a one-stop shop for comprehensive services including financial aid, billing and payments, ID cards and registration and academic records. The assistant directors of The HUB serve as liaisons to specific colleges and assist students and families with any financial or enrollment questions.
Student Support Resources Team
The Student Support Resources team offers support and expertise for students who are navigating any of a wide range of life events. Student Support Resources staff members work in partnership with campus and community resources to provide coordination of care and support appropriate to each student’s situation.
Career Consultant
The Career and Professional Development Center (CPDC) is a centralized career center that supports students with career exploration, networking and experiential learning. Each academic college has specialized career consultants who can help students develop their career path from choosing a major, writing a resume, learning how to interview or finding a summer internship.
Mellon University
The First Semester
Carnegie Mellon supports first-year students and their families with robust and individualized resources and a strong ethic of care.
We are here to help your student thrive during their Carnegie Mellon journey and to help you provide support for your student.
The transition to college life will include learning and excitement, challenging moments and uncertainty, highs and lows, and everything else in between. There are some areas where family support is helpful, especially during the first semester.
Adjusting to the Pace and Rigor of College Courses
Many CMU students graduate at the top of their class and excelled in their high school academics. Even so, the academic demand at Carnegie Mellon can be an adjustment. Students may experience “imposter syndrome” or the feeling that they aren’t meant to be here, that their acceptance was a fluke or that they aren’t “cut out” for CMU. Imposter syndrome is common among college students at academically rigorous institutions.
In these moments of doubt, assure your student they were admitted to CMU on their own merit and that both you as family members and Carnegie Mellon believe they can be successful here. Remind them also that it takes time to adjust to new academic expectations.
Encourage your student to connect with the Student Academic Success Center, which offers academic support and skillbuilding opportunities including tutoring, supplemental instruction, communication workshops, and academic coaching for study skills and time management.
Navigating Newfound Independence
First-year students are meeting new people, experiencing increased responsibility for decision-making, and exploring independence and new boundaries. There is a lot of excitement and growth in building new community and connections, but students are also adjusting to the changing relationship dynamic with friends from home, family members and significant others.
Students who move to campus may experience homesickness, even if this isn’t their first time away from home. Homesickness is normal and it’s important to validate your student’s feelings. Remind them that it can take some time to feel at home in a new place and that there are so many ways to get involved on campus and hundreds of different communities to join.
Encourage your student to engage with peers in their classes and their resident assistants and to attend a student organization meeting or event. Counseling and Psychological Services (CaPS) provides a safe and confidential environment for students to talk about their transition to college and any other personal concerns.
Cultivating Inclusive Excellence
Carnegie Mellon embraces diversity in people and perspectives and promotes equity and inclusion in all that we do. Your student will meet and engage
with peers, faculty, staff and others with life experiences, identities and values different from their own, and they may seek to find connections with community members from similar backgrounds, identities and interests.
Our community promotes civil discourse and the open exchange of ideas within a safe environment guided by our belief that every person at Carnegie Mellon should feel that they belong here. It’s important for our students to explore and celebrate their own backgrounds and identities, to share their journey with others and to learn from others as well.
Encourage your student to engage with the Office of the Vice Provost for Diversity, Equity and Inclusion and the Center for Student Diversity and Inclusion to find an affinity group, attend an event or training session or to connect with staff and student leaders committed to a diverse, equitable and inclusive CMU.
Campus Map
ACADEMIC/ADMINISTRATIVE
Alumni House
AH G4
ANSYS Hall............................................. AN D6
Baker Hall (DC) ...................................... BH E6
Bakery Square BK t
Bramer House BR G3
Cohon University Center .................. CUC G5
College of Fine Arts (CFA) CFA F6
Cyert Hall CYH E4
Doherty Hall DH E6
Facilities Management Services Bldg FM D5
FMS Roads & Grounds FR C6
Gates Center for Computer Science (SCS) GHC E5
Hall of the Arts ................................... HOA F7
Hamburg Hall (HC) HBH D4
Hamerschlag Hall HH D6
Hillman Center for Future Generation Technologies .................................... GHC E5
Hunt Library HL F7
Margaret Morrison Carnegie Hall MM G6
Mehrabian Collaborative
Innovation Center ............................. CIC D4
Mellon Institute (MCS) MI A3
Mill 19 M19 t
National Robotics Engineering CenterNR t
Newell-Simon Hall ............................. NSH D5
Osher Lifelong Learning Institute OSH F4
Pittsburgh Technology Center PTC t
Porter Hall PH D6
Posner Center ........................................ PC F6
Posner Hall POS G6
PPG 6 PP t
Purnell Center for the Arts PCA F5
Rand Building ........................................ RA B2
Richard King Mellon Hall of Sciences RKM C4
Roberts Engineering Hall...................REH C6
Scaife Hall (E) ......................................... SH C6
Scott Hall SC D5
Smith Hall EDS D4
Software Engineering Institute ..........SEI B2
TCS Hall ................................................. TCS C4
Tepper Building (TSB) TEP E3
Warner Hall WH F4
Wean Hall ........................................... WEH D5
West Wing ......................................... WWG G5
WQED Building WQ E2
205 S. Craig 2SC C3
300 S. Craig (Police) ............................ 3SC B3
311 S. Craig ............................................. CA C3
407 S. Craig 4SC C3
417 S. Craig CC C4
4516 Henry UT B3
4609 Winthrop ...................................... GL C3
4615 Forbes FRB C4
4616 Henry INI C3
4620 Henry PO C2
4721 Fifth Ave ....................................... MC D1
477 Melwood Ave MEL t
6555 Penn PE t
POINTS OF INTEREST
Coulter Welcome Center ................... WC D4
Office of Undergraduate Admission . AD F4
Center for Student Diversity & Inclusion DI G5
Dining Services ..................................... DN D2
Disability Resources ............................ DR D5
Entropy+ Convenience Store EN G5
The Fence FE F6
Fifth Avenue Neighborhood Commons ............... FCL D1
The Frame Gallery FRM I6
Housing Services HO D2
The HUB ................................................. HU F4
Human Resources................................. HR B3
Kraus Campo KC F7
Legacy Plaza LP G5
Miller ICA ............................................... ML F5
Office of International Education OIE E4
Pausch Bridge PB E5
Peace Garden PG F7
Scotty’s Market......................................SM H4
University Health Services HS F3
University Store US F5
Walking to the Sky WS F4
4551 Filmore (Police) ......................... UPD B3
RESIDENTIAL
Boss House BOS H6
Clyde House CLY D1
Donner House ................................... DON H6
Fairfax Apartments ............................ FAF C2
Fifth & Clyde House FCL D1
Fifth Neville Apartments FIF D2
Forbes Beeler Apartments................ FBA H4
Greek Quad ........................................... GQ G3
Hamerschlag House HAM H7
Henderson House HEN H7
Highlands Apartments........................ HIL D1
Maggie Mo First-Year Houses & Margaret
Morrison Quad MMA I6
McGill House MCG H6
Morewood E-Tower MOE F3
Morewood Gardens ......................... MOR F3
Mudge House MUD F2
Neville Apartments NVL D1
Residence on Fifth ROF D2
Resnik House ....................................... RES H6
Roselawn Terrace ROS I6
Scobell House SCO H7
Spirit House SPT I6
Stever House.........................................STE F2
Welch House WEL H7
West Wing WWG G5
Woodlawn Apartments WOO I6
PARKING
East Campus Garage .......................... ECG H4
Dithridge St. Garage DS B3
Gates Garage GHC E5
Mehrabian CICGarage ........................ CIC D4
Alumni House AH G4
Bramer House BR G3
Children’s School ................................... CS G6
Clyde St. Lot ......................................... CLY D1
Donner House DON H6
Fifth Neville FIF D1
Fine Arts Lot ........................................ CFA F6
Forbes Beeler ........................................FB H4
Frew St. FS E7
GATF FRB C3
Greek Quad .......................................... GQ G3
Hamburg Hall Lot ................................. HP D4
Henry St. HY C2
Margaret Morrison St H6
Melwood Ave. .................................... MEL t
Morewood Lot MOR E3
Pittsburgh Technology Center PTC t
South Neville Lot .................................. SN C6
TCS Garage TCS C3
Tech St. G7
Tepper Quad TEP D4
Warner Hall ..........................................WH F4
West Campus WE E5
Zebina Way ZW C3
300 S. Craig (Police)
3SC B3
4700 Fifth Ave. ....................................ROF D2
6555 Penn PE t
COLLEGES AND SCHOOLS (DEAN’S OFFICE LOCATIONS)
E College of Engineering
CFA College of Fine Arts
DC Dietrich College of Humanities & Social Sciences
HC Heinz College of Information Systems & Public Policy
MCS Mellon College of Science
SCS School of Computer Science
TSB Tepper School of Business
TRANSPORTATION TO CAMPUS
The Pittsburgh International Airport (PIT) is 22 miles from the Carnegie Mellon University campus. Travel time to campus is 45 minutes. Car rentals are available at the airport.
UBER, LYFT OR TAXI:
Average taxi fare: $4500
HOTEL SHUTTLES: (Highly encouraged): Often offered by hotels within a few miles of campus.
BUS: 28X Airport Flyer Bus (Port Authority Transit), stops at the Carnegie Mellon campus. Cost is $2.75 each way (exact change required) but free to students.
PARKING ON CAMPUS
East Campus Garage GPS: 5040 Forbes Ave., Pittsburgh, PA 15213
At times the East Campus Garage does fill. Additional metered parking is available along Frew St., Tech St., S. Craig St., Margaret Morrison St. and near the Schenley Park Visitor Center.
View Bicycle parking locations at cmu.edu/bicycle-parking
Visit our on-campus dining locations at cmu.edu/dining-locations
Academic Resources
Student Academic Success Center cmu.edu/student-success 412-268-6823
The Student Academic Success Center provides both course-aligned academic support and skill- and competencydevelopment opportunities for all students at no cost. Programs include tutoring, supplemental instruction, communication workshops, language support for nonnative English speakers, academic coaching for study skills and time management, and much more.
The Student Academic Success Center offers both individual and group formats to accommodate diverse learning styles and skill levels.
Office of Disability Resources cmu.edu/disability-resources 412-268-5940
The Office of Disability Resources provides responsive, reasonable accommodations to help students accomplish their best work. The office provides physical, digital and programmatic access to all events and information within the Carnegie Mellon community for both students and visitors. New students should contact Disability Resources during the summer to request accommodations for their fall semester courses or with on-campus housing or dining. Particularly if your student
had accommodations in high school or previous settings, we encourage them to connect with Disability Resources to review what accommodations are available at Carnegie Mellon.
Office of Undergraduate Research and
Scholar Development
cmu.edu/uro 412-268-5702
The Office of Undergraduate Research and Scholar Development supports undergraduate student research in every field of study through advising, workshops, individual meetings and mentorship. The office offers grants to cover research expenses, fellowships for full-time summer research projects, and scholarships to support students who present their research at academic conferences.
University Stores bookstore.web.cmu.edu/Home 412-268-1032
The University Stores provide several unique services to the Carnegie Mellon community. Visit the University Stores to purchase CMU branded apparel and merchandise, gifts, course materials, school and housing supplies, art materials, office supplies, computers and technology.
Health and Well-Being Resources
Wellness and Meaning-Making cmu.edu/wellbeing/resources/ wellness-initiatives
412-268-7117
The Office of Wellness and MeaningMaking Programs comprises Wellness Initiatives and Religious and Spiritual Life. Staff in this department work in partnership with campus and community resources to offer a wide array of workshops, personal development opportunities, communityconnection events, and services to support students’ holistic health.
Carnegie Mellon Athletics athletics.cmu.edu
412-268-1236
Carnegie Mellon Athletics offers students the opportunity to participate in athletics on a number of levels from competitive Division III varsity teams to recreational intramural sports programs. Additionally, students have free access to in-person and remote fitness offerings, including personal training and group exercise classes.
Counseling and Psychological Services cmu.edu/counseling
412-268-2922
Counseling and Psychological Services (CaPS) provides a safe, confidential environment for students to talk about personal and academic concerns with a therapist. Workshops, groups, skills building, individual therapy, psychiatric services, after hours phone support and referrals to community resources are offered. Caregivers and family members who are concerned about a student or have questions can consult with CaPS. CaPS partners with TimelyCare, a free mental health virtual platform, to add a range of services to the robust scope of care provided by CaPS.
CMU Cares Form
cmu.is/CMU-Cares
The CMU Cares Form may be used by any member of the CMU community, alumni, family member or friend if they know or feel a CMU student may be in need of support or assistance due to behavioral, mental health and well-being concerns. This form refers the student of concern to Student Affairs staff who will assess and take appropriate action.
University Health Services
cmu.edu/health-services
412-268-2157
University Health Services (UHS) supports a campus culture of health and well-being and provides an open climate of care for all. UHS offers primary medical care, health promotion and insurance services. UHS is accredited by the Accreditation Association for Ambulatory Health Care and is an institutional member of the American College Health Association. After-hours and weekend advice is available through TeamHealth and emergency care is available at local urgent care facilities and emergency rooms off campus.
Immunization Requirements
cmu.is/health
412-268-2157
All new students must submit required health forms and immunization information, including uploading a CMU Immunization Record Form signed by their healthcare provider before arriving on campus. Students will complete this process in HealthConnect, their secure university health portal.
Health Insurance
cmu.edu/health-services/ student-insurance 412-268-2157
Health insurance is vital to ensuring access to care and predictable health care costs, as well as aiding students in the achievement of their personal and academic goals. That is why CMU requires students to have medical insurance that meets university requirements each academic year, either through enrolling in the CMU Student Health Insurance Plan (SHIP) or obtaining a SHIP waiver, if your student has insurance that meets university standards. Students must complete Open Enrollment each academic year and will receive email communications about this throughout the summer.
Student Health Information for Families
cmu.edu/health-services/parents.html 412-268-2157
Family members play an important role in the health and wellness of their students. Important information and answers to common questions are available to you here.
Peer Health Advocates
cmu.edu/health-services/healtheducation-and-resources/peer-health 412-268-2157
Peer Health Advocates (PHA) encourage and support holistic student health and well-being by providing culturally responsive peer-to-peer health education programs and services. PHAs can meet students wherever feels most comfortable for them like a coffee shop, walking around the track, a private room in the Health Promotion office or on Zoom.
Learn more about your student’s responsibilities as a member of the CMU community and related policies in The Word student handbook. cmu.edu/student-affairs/theword
University Resources
Career and Professional Development Center
cmu.edu/career
412-268-2064
The Career and Professional Development Center (CPDC) is Carnegie Mellon’s centralized career center providing a comprehensive range of services, programs and materials. The CPDC focuses on career exploration and decision-making, professional development, experiential learning and employment assistance to meet today’s evolving workplace and student goals of finding satisfying work. The CPDC offers resources for students to navigate searching and securing internships and employment for both during and after their time at CMU.
Religious and Spiritual Life cmu.edu/wellbeing/resources/ wellness-initiatives/religious-spiritual 412-268-3559
Carnegie Mellon is committed to the holistic growth and development of our students, including creating opportunities for spiritual and religious practice and exploration. Religious and Spiritual Life offers programs, events, and interfaith initiatives, supports student organizations that engage in meaning-making, collaborates with affiliated religious leaders through the Council of Religious Advisors, and networks with additional community spiritual leaders and resources.
Fraternity and Sorority Life
cmu.edu/student-affairs/slice/greek 412-268-2142
Fraternity and Sorority Life is a core part of the undergraduate experience for many CMU students. The university’s fraternities and sororities are committed to academic achievement, service, social interaction, and the wellness of their members.
Civility Initiatives
cmu.edu/student-affairs/civility 412-268-3592
Civility Initiatives focuses on proactive community building and engagement with an emphasis on civility and respect. These initiatives increase opportunities for respectful discourse, enhancing students’ capacity to resolve conflicts and cultivate a deep sense of self-awareness, intercultural understanding and belonging through dialogue and restorative practices.
Housing Services
and Residential Education
cmu.edu/housing
Housing Services: 412-268-2139
Residential Education: 412-268-2142
Together, Housing Services and the Office of Residential Education create an on-campus lived experience that supports, engages and inspires students. Each residential community is supported by a housefellow, a Student Affairs professional, and student leaders such as resident assistants, community advisors, and house councils, who support student growth and development by creating vibrant and engaging lived environments and experiences.
Dining Services
cmu.edu/dining 412-268-3782
Dining Services offers diverse and nourishing options at more than 30 on - campus dining locations, where students can socialize and study while enjoying a delicious meal. Our dining plans allow students to choose when, where, and what they want to eat in a way that best fits their schedule and dining needs. We create an inclusive experience for students with plant and faith-based dining options and a dedicated allergen-friendly kitchen.
Student Leadership, Involvement, and Civic Engagement (SLICE) cmu.edu/slice 412-268-8704
SLICE provides and supports opportunities for students to explore, connect and engage with one another to create a set of experiences that matches their unique interests and talents. Whether it is exploring Pittsburgh, developing leadership potential, joining an organization or making positive change in the community, there are boundless opportunities for students to explore their passions.
Office of Community Responsibility cmu.edu/student-affairs/ocsi 412-268-2140
The Office of Community Responsibility (OCR) encourages each student to cultivate the highest standards of personal conduct, congruent with the expectations of Carnegie Mellon University. OCR serves as a resource for students, staff, faculty, and family members looking for guidance on the Community Standards or Academic Integrity policies. The OCR team welcomes inquiries regarding educational programming, student support, conflict resolution and the university’s Community Standards or Academic Disciplinary Actions procedures.
Center for Student Diversity and Inclusion cmu.edu/student-diversity 412-268-2150
The Center for Student Diversity and Inclusion is a place for everyone. Actively cultivating a strong, diverse and inclusive community, The Center offers resources to enhance an inclusive and transformative student experience in dimensions such as access, success, campus climate and intergroup dialogue.
Additionally, The Center supports and connects historically underrepresented students and those who are first in their family to attend college in a setting where students’ differences and talents are appreciated and reinforced.
The Office of International Education (OIE) cmu.edu/oie 412-268-5231
The Office of International Education serves Carnegie Mellon’s international student and scholar community, focusing mainly on immigration advising but providing a variety of resources to help international students with personal, academic, and acculturation issues to help support their status while in the U.S. OIE also facilitates study abroad and international exchange at CMU, advising students on programs and options and helping support their education abroad.
Postal Services cmu.edu/postoffice 412-268-2927
A one-stop destination for any domestic and international shipping and mailing needs, Carnegie Mellon Postal Services offers a wide range of products and services such as stamps, postage, mailing boxes, envelopes, tape, USPS forms and money orders. Incoming students are assigned a four-digit Student Mail Code (SMC) that matches a mailbox at Postal Services. Mail that fits inside the mailbox can be accessed any time and packages can be picked up at designated hours. Family members wanting to mail items to their student should address mail and packages in the following way:
STUDENT NAME
5032 FORBES AVENUE
Financial Resources
The HUB cmu.edu/hub 412-268-8186
The HUB delivers comprehensive service and counsel to students and families regarding ID card services, financial aid, billing, payment, registration and records. It is your one-stop office to connect with Student Financial Services, Student Financial Aid, and the University Registrar.
Student Financial Aid cmu.edu/sfs/financial-aid 412-268-8186
Meeting the cost of higher education is a significant investment. Carnegie Mellon is committed to providing a comprehensive financial aid program that makes it possible for admitted students to attend. Nearly half of CMU undergraduate students rely on some type of financial aid to pay for educational expenses.
Student Emergency Support Funding cmu.edu/student-affairs/dean/loans 412-268-2075
There are three forms of student emergency support funding available: emergency student loans, parental loans, and non-qualified scholarships from the Tartan Emergency Support Fund. These funds have been established through the generosity of alumni, trustees, friends of the university, Undergraduate Student Senate, Graduate Student Assembly and student organizations. A member of the Office of the Dean of Students will help determine the type of funding appropriate for your student’s situation.
My Plaid Student cmu.edu/hub/MyPlaidStudent 412-268-8186
Students can designate users, typically parents and family members, to have direct access to their financial account information including invoices, payments and financial aid; and student academic information like current class schedule, mid-semester grades and final grades. Students designate My Plaid Student users via Student Information Online (SIO). During the authorization process, students can select some or all categories of information that their invited user(s) may access.
CMU Pantry cmu.edu/student-affairs/ resources/cmu-pantry 412-268-8704
The CMU Pantry is committed to reducing hunger among students by providing nutritious food at no cost. The CMU Pantry serves our student community with accessible food resources to promote a healthier, balanced university experience. Nonperishable food items, fresh produce, frozen produce, ready-to-eat frozen meals as well as personal hygiene and household items are available to all students who visit the CMU Pantry.
Legal Consultation cmu.edu/student-affairs/ resources/legal-consultation legal-consult@andrew.cmu.edu
The Graduate Student Assembly, the Provost Office and the Undergraduate Student Senate have partnered to offer all CMU graduate and undergraduate students free legal consultations. The program is limited to one free 20-minute initial legal consultation with an attorney for each particular legal issue or question.
Safety Resources
CMU-Alert cmu.edu/alert
CMU-Alert is the university’s emergency notification system that sends voice and text messages in the event of an emergency. Instructions on how parents and family members can enroll in the CMU-Alert system are available on the alert website.
Rave Guardian App cmu.edu/erm/guardian.html
The Rave Guardian App is a customized Carnegie Mellon safety app that will send CMU-Alert notifications to your phone and provide you with a direct connection to a University Police dispatcher. It also includes a safety timer and links to helpful campus safety resources. Download the app from the App Store or Google Play.
Shuttles and Escort Service cmu.edu/parking/transport
Shuttle service for students, faculty and staff operates on fixed routes in the campus area. Escort services are available to give students a ride from campus to intersections nearby their off-campus residences.
CMUSafe Video Series cmu.edu/alert
The CMUSafe Video Series contains a library of videos designed to provide safety and emergency preparedness training to the CMU community. Videos include active shooter training, shelter in place, emergency communications, and how to avoid scams.
University Police cmu.edu/police 412-268-2323
The Carnegie Mellon University Police Department (CMUPD) works to enhance and promote safety at the university through collaboration, proactive problem-solving, open communication and the delivery of professional and dependable police and security services. Police and security officers patrol campus throughout the day and night. University Police can be reached through more than 200 emergency phones on campus, the Rave Guardian App and by phone.
Office for Institutional Equity and Title IX cmu.edu/title-ix 412-268-7125
The Office for Institutional Equity and Title IX is dedicated to promoting equity at Carnegie Mellon University, which includes coordinating the university’s efforts to prevent and effectively respond to forms of discrimination, bias, and sexual misconduct, including sexual assault, sexual exploitation, sexual harassment, dating and domestic violence, and stalking, which impact community members.
Hazing Prevention and Response cmu.edu/hazingprevention
CMU has a comprehensive policy, education program and procedures to address any potential of hazing in our community. Anyone with a hazing concern is urged and encouraged to report it.
Emergency Communications with Families
Carnegie Mellon University maintains a robust emergency response system to communicate with students in the case of a campus emergency. There are also ways for parents and family members to stay informed about and receive emergency communications.
CMU-Alert Website
All CMU-Alert notifications are regularly updated on the CMU-Alert website which is the most comprehensive safety resource available for families.
CMU-Alert Emergency Notification System
The CMU-Alert emergency notification system sends voice, text messages and emails in the event of an emergency. Instructions on how family members can enroll in the CMU - Alert emergency notification system are available on the alert website.
Social Media facebook.com/carnegiemellonu twitter.com/CarnegieMellon
Some CMU-Alert notifications may be posted to Carnegie Mellon’s main Facebook and X (formerly Twitter) accounts for families, alumni and the general community to access.
additional emergency communications that are shared directly with them.
Crime and Safety Alerts
Carnegie Mellon Crime and Safety Alerts keep the campus community safe by notifying community members of the date, time, location and description of incidents that occur on or near campus that could directly impact members of the campus community. Alerts also share safety and prevention tips. Crime and safety alerts are not sent directly
to family members but are available to the public on the CMU Police website.
Emergency Help Stations
More than 200 emergency “blue light” stations are located throughout campus to use during emergencies. With the touch of a button on the help stations, the caller is immediately connected to University Police dispatcher.
Visitor Resources
David & Susan Coulter Welcome Center cmu.edu/visit/welcome-center.html
412-268-2082
The David & Susan Coulter Welcome Center serves as the primary hub for campus visits, allowing visitors to engage with the university’s community and learn about CMU’s contributions to Pittsburgh and the world. Located in the Tepper Quadrangle, the center offers in-person and virtual tours led by Tartan Ambassadors.
Maps, Parking and Transportation cmu.edu/visit/maps-parkingtransportation.html 412-268-2052
Parking and Transportation Services provide parking and transportation resources to the Carnegie Mellon community. Visitor parking is available for an hourly fee at the East Campus Garage, Dithridge Street Garage, Gates Garage, the Robert Mehrabian Collaborative Innovation Center (CIC) Garage and Morewood Lot. The East Campus Garage is free with a CMU ID weekday evenings between 6 p.m.–10 p.m. and the weekends. The Morewood Lot is free on weekday evenings and weekends.
Pittsburgh Regional Transit and Campus Transportation cmu.edu/idplus/services/ transportation.html 412-268-8186
Carnegie Mellon students have free access to Allegheny County’s Pittsburgh Regional Transit (PRT) system. Students enrolled on campus may use their ID card to gain access to the PRT bus system for unlimited rides. The 28X bus route connects the CMU campus with the Pittsburgh International Airport. More information about PRT, including schedules, routes and how to purchase a guest ConnectCard, can be found on the Pittsburgh Regional Transit website.
Travel and Hotels cmu.edu/parents/events/ travel-and-hotels.html 412-268-2142
The Office of Family Engagement compiles a partial list of area hotels to help families plan their travel to Pittsburgh. Maps, parking information, visa information for international visitors and things to do in Pittsburgh are also included on this website.
Student Privacy and Ethic of Engagement for Family Members
cmu.edu/hub/privacy cmu.edu/health-services/ about-us/#privacy
As your student makes the transition to college, your role as a parent, caretaker or family member is also transitioning. An important outcome of the undergraduate experience is for our students to develop the life skills necessary to successfully navigate their personal affairs and develop independence as young adults. Alongside our value for student autonomy and agency, we also know that family members play an important and supportive role in their student’s life. Family members are key partners in our students’ success. To that end, we provide parents and family members with information about university resources.
In times when a family member wants to share a concern or consult with the university, we welcome your contact so that we can be a sounding board on the particular circumstances facing your student. In turn, should we have an elevated concern about your student’s welfare, we will partner with them to reach out to you so we can work together. In cases when a student is exhibiting signs that they will not appropriately direct
such engagement, and we are concerned about their safety and well-being, Student Affairs leadership will review the situation to determine next steps, which often includes outreach to family.
For non-emergency, routine requests for information, it is important to note that federal privacy law often restricts parent and family access to student educational and health records. The Family Educational Rights and Privacy Act (FERPA) protects the privacy of student education records and student medical treatment records. FERPA restricts parent and family member access to student educational and medical records unless they have direct written consent from the student.
Many parents and family members find the FERPA restrictions to be a significant change from the K–12 U.S. educational environment. Should a student wish to provide access to release their educational and/or health records to a parent or family member, consent forms are available on The HUB website. Additional information about health records privacy can be found on the University Health Services website.
