45 minute read
RECYCLING
from Buyer's Guide 2021
GREENER PASTURES
REPAIR MORE, RECYCLE MORE, EARN MORE
During the height of the coronavirus pandemic, Dave Flockhart, chief operating officer of BETAG said facilities could significantly boost their productivity and gross profit margins by embracing a ‘repair first’ mindset post-pandemic.
“More total loss vehicles mean more competition for repairable vehicles,” said Dave Flockhart, suggesting businesses invest in their team’s repairing skillsets. “Take those lower experienced technicians or apprentices and develop them. Upskill and motivate.”
Dave Luehr, president of Elite Body Shop Solutions, agreed.
“I’m not suggesting that a repair-first mindset is the only way to drive gross profit and labour margins,” said Flockhart. “But it can yield both early and long-term benefits.”
Using data from a BETAG case study on nearly 100 independent repair facilities, Flockhart said nearly all facilities saw an increase in repair percentages after embracing a “repair first ethos.” Success factors were based on both communication and effective training.
To really reduce the cost of repairs though, many businesses are turning to the use of recycled OEM parts--which is, ironically, part of the reason that auto salvage costs have been able to rise, despite an increase in the actual number of vehicles being sold as salvage.
While many repairers are not taking advantage of recycled OEM parts, insurers are becoming more and more engaged with the circular economies benefits. This increase has been fueled by a thriving auto dismantling sector, which, in the U.S. saw total sales of $25 billion in 2018, and $32 billion in 2020.
Of course, as the price of recycled parts increases, so does the value of salvage vehicles. Despite the increase in vehicles marked as total losses, the market for total loss vehicles is heating up. The major players in the auto salvage auction market.
For stockholders of auto auction businesses, this has meant big returns. Since the beginning of 2018, North America’s largest salvage auctioneer, Copart, has seen its value more than double. Its competitor Adesa has seen its value rise by 26.5 percent in the same period.
In order to stay ahead in their highly profitable field, each business is working to make their relationship with auto recyclers better than the competition. Among the recent trends in auction digital platforms are ones designed to provide clearer indications of the state a vehicle is in through HD imagery, and even panoramic shots of every car placed on the block. Another, which is particularly beneficial to night owls, is the addition 24-7 auctions and multi-lane bidding. Some auction providers have also moved into 24-hour customer support.
Now, though, these business techniques-which have simplified the sale of raw auto salvage--are being repurposed by members of the auto recycling community in its efforts to sell directly to the collision sector.
Like auto auction sites, recyclers are offering a raft of services—including searchable part grading information—to repairers.
In this chapter, we look at the tools that are helping auto recyclers extract the most value from their salvaged vehicles, and the tools allowing them to deliver more of those cost-savings directly to the repair community.
Read on, and discover why in the circular economy, everyone is a winner!
“More total loss vehicles mean more competition for repairable vehicles,” said Dave Flockhart, suggesting businesses invest in their team’s repairing skillsets.
Integrated Car Part Pro
CAR-PART.COM
car-part.com Carcone’s Auto Recycling
CARCONE’S AUTO RECYCLING
carcone.com
Car Part Pro, by Car-Part.com, is an online auto parts marketplace designed for the professional repair industry. Car Part Pro gives collision repairers access to the largest alternative parts marketplace. It off ers enhanced part availability, with 4300 suppliers plus their supply chains. Car Part Pro features real time inventory and delivery information, plus warranty and other service level information. Car Part Pro search results include vehicle and part images. Integrated Car Part Pro (iPro) integrates with all three major estimating systems.
Global Refining Group
GLOBAL REFINING GROUP
Globalrefininggroup.com Aurora, Ontario is home to Carcone’s; 20-year auto recycling veterans that offer the highest standard of finishing on recycled rims and wheels. Carcone’s guarantees customer satisfaction thanks to their exact paint matching, powder coating finishing and free pickup, paired with a oneyear, 100 percent warranty. The company also offers competitive rates for standard ground service shipping and provides 24-48 hour shipping to all customers. Carcone’s utilizes state-of-the-art equipment to provide customers with a like-new finish on all O.E.M. and aftermarket wheels.
United Recyclers Group
UNITED RECYCLERS GROUP
u-r-g.com
Global Refining Group provides a processing system that claims to have the ability to recover 2-6 per cent more material out of catalytic converters than its leading competitors. With state-of-the-art technology Global Refining Group can supply its consumers with greater efficiency, increased speed and higher recovery rates that can see higher returns on spent catalyst materials. Dedicated to providing optimal service and curating influential partnerships, Global Refining Group strives to revolutionize the catalytic converter recycling industry. With the mission to the lead the industry in the supply of superior products and services tailored to the operational needs of automotive recyclers, the United Recyclers Group is focused on enhancing the ability of its members to improve business effi ciencies, increase profi t margins, improve parts data integrity and security and achieve long-term growth through technology and education. URG operates more than 700 automotive recycling locations across Canada and the U.S. and has been providing eff ective business solutions for automotive recyclers since its inception.
Buffalo Engine Components
BUFFALO ENGINE
buffaloengine.com United Catalyst Corporation
UNITED CATALYST CORPORATION
unitedcatalystcorporation.com
Buffalo Engine Components has been a leader in the parts recycling industry since 1981. Beginning as a warehouse distributor of used engines and transmissions, buying and selling automotive scrap metal has added to Buffalo Engine Components’ diversity. Buffalo Engine was able to complete the installation of two 6mm BTU/HR MAX4000SP Aluminum Sweat Furnaces in February of 2016. As well, each single pour RSI sow that is produced weighs approximately 2,000 pounds. Buffalo Engine produces a product with consistent chemistry because only scrap aluminum engines and transmissions from their core business are used in the re-melt process.
eLink
HOLLANDER
hollandersolutions.com United Catalyst Corporation has been off ering processing and refi ning services for recyclers for the past 27 years. United Catalyst works to maximize each recycler’s load no matter the size, every step of the way, from processing to refi ning and selling metal. e corporation has also been an active associate member of many industry groups including Ontario Auto Recyclers (OARA), Automotive Recyclers Association (ARA), United Recyclers Group (URG), Institute of Scrap Recycling Industries (ISRI), and the International Precious Metals Institute (IPMI).
PMR Catalytic Converter Recycling
PMR
pmrcc.com
The eLink listing tool from eBay Motors and Hollander makes it easy for you to list and market your parts on eBay, providing preferential pricing and reducing the costs associated with selling on eBay. The eLink tool offers to customers a unique Hollander rate card which gives free listing, low final value sales fees, as well as a free subscription to eBay’s Selling Manager Pro tools. Customers will also be given access to a dedicated eBay account management team and support from the merchant support organization. PMR is an industry-leading catalytic converter processor that has built a reputation based on excellent service and innovative technology. The business has developed steadily since 1996 to include three processing locations within North America, all growing exponentially in the last three years. With PMR, you are partnering with a processor that is revolutionizing the industry, offering assay results and full settlement in 10 business days. Our exclusive Supplier Services Platform offers our suppliers the ability to accurately evaluate, profitably purchase, and effectively manage all catalyst materials.
Rebuilder’s Automotive Supply
REBUILDER’S AUTOMOTIVE SUPPLY
coresupply.com Cardinal Couriers
CARDINAL COURIERS
cardinalcouriers.com
With more than 45 years in the automotive recycling industry under its belt, Rebuilders Automotive Supply (RAS) prides itself on being a quality and service conscious company and boasts having been sustainable and “green” since 1972. With its patented core sourcing technology, online valuation and inventory tools designed for auto recyclers alike, RAS is one of the leaders in the industry with its tools helping to maximize core revenue through streamlining automotive core evaluation and inventory processes. What would you do with the extra time? Cardinal Couriers can give you back time and help you start your business day earlier with Cardinal’s pre-8 a.m. transportation solutions. Cardinal understands the value of time, and that’s why the company’s unique night network provides a competitive advantage where first to market comes standard. Optimize your sales, improve customer service, loyalty and increase profitability through Cardinal’s unique night network with unattended pickups and deliveries.
CONNECT TO MORE CUSTOMERS. SELL MORE PARTS.
• BUILD & CONNECT TO YOUR OWN SITE • REACH CUSTOMERS 24/7 • EASY SEARCH & FAST CHECK OUT • ONLINE CHAT WITH CUSTOMERS • INCLUDE IMAGES TO BOOST SALES • PARTNER WITH YARDS FROM ACROSS THE U.S. & CANADA
SUPPORT@U-R-G.COM | 303-367-4391 U-R-G.COM
BY RECYCLERS | FOR RECYCLERS
WEDGE CLAMP SALES GET LASER BOOST ECLIPSE PLUS MEASURING SYSTEM HELPING DRIVE GROWTH
Mark Greenberg was perplexed. It was December of 2018, and although thriving in his job as general manager of business development for the Craftsman Group of Companies, he’d just been asked to leave head office in North Vancouver to run Craftsman’s Wedge Clamp division in nearby Richmond.
He felt like a starting pitcher being who’d just been traded.
Today Greenberg still misses being part of ‘the amazing Craftsman team,’ but the move has been all good for Wedge Clamp, with sales up significantly (despite the pandemic) in all of North America. Shops in previously untapped territories including Pennsylvania, Kentucky, Illinois and Texas are now eagerly adopting Wedge Clamp’s portable, affordable anchoring and measuring systems. Sales and interest in Canada are also rising as shops here scramble to meet requirements from OEMs and insurance companies for fourpoint chainless anchoring and electronic 3-D laser measuring.
Other encouraging indicators for Wedge Clamp include a new Indiana distributor launching a full demo training facility for all products and a recent breakthrough sale of the Eclipse Plus laser measuring system in China.
One of Wedge Clamp’s newest products, the Eclipse Plus is proving so popular that its Seattle manufacturing plant can barely meet the demand.
Much of his success stems from his push to reignite stagnant leads, Greenberg says, but hints the pandemic may have played a role.
“At first, collision repair shops weren’t sure what kind of effect COVID would have,” he says. “Now that the economy seems reasonably stable, and especially with news of a potential vaccine, they’re recommitting to investing in equipment. Our anchoring systems are more time, space and cost-efficient than conventional bench systems. In a tight economy they make more sense than ever.
“The Eclipse Plus practically sells itself because of the need for 3-D measuring along with printed pre- and post-repair reports. That’s exactly what it does so well.”
THE BRIGHTEST WAY TO MEASURE.
ast and ultra-accurate, the Eclipse Plus uses laser scanners that record and transmit frame F measurements to your computer screen so you can compare to databases of manufacturer specifications (included). Deviations glow red or yellow; green means full restoration. Comes with Windows 10 operating system, under-hood measuring, comparative side body measuring and live online training and technical support. A brilliant upgrade for every shop.
1.800.615.9949 info@wedgeclamp.com www.wedgeclamp.com Distributor territories available.
©2019 Wedge Clamp Systems Inc. All rights reserved.
ALL CLEAR? THINK AGAIN
DEVELOPING AN EFFECTIVE SCANNING PROCESS
BY CHUCK OLSON
Collision businesses that develop an effective diagnostic scan process will see an almost immediate benefit.
A diagnostic process—like strategy-based diagnostics—performed by a qualified diagnostic specialist can save a collision repair facility money, cut back touch-times, improve capacity, reduce the risk of legal liability, and, most importantly, improve the safety of motorists on the road.
It can even improve client and insurer relations.
When maintenance items—such as failing batteries—and worn components, switches and electrical motors are identified during diagnostic inspections, an effective diagnostic scan process will allow a repair business to determine whose is responsible for the cost of the repair—be it the vehicle owner, auto insurer of manufacturer—rather than just being added to a loss claim.
Properly trained and experienced diagnostic technicians are able to zone-in on the true needs of a repair, reducing unnecessary procedures and identify those commonly missed safety items early in the repair process considerably. They are also able to better determine what procedures an insurer is and is not responsible for as related to a loss claim—and to document the evidence.
While customers might not be happy to have to pay for a battery, addressing maintenance opportunities becomes easier when the problem is readily identified and documented. At the very least, presenting all parties with the necessary, accurate test and inspection results is sure to win trust.
On the other hand, those collision businesses that do not have an effective diagnostic scan process may expose themselves to legal dangers—and their customers to physical ones.
Collision facilities may not even realize what is wrong with their diagnostic approach. Unfortunately, there are some serious misconceptions within the industry about how to use scan tools and what, exactly, their capabilities are.
The most significant of these misconceptions is that by pulling diagnostic trouble codes (DTCs), a scan will tell you exactly what needs to be done to fix a vehicle. Unfortunately, a basic code-pull barely scratches the surface of what is involved in the scanning and diagnostic process.
It is pretty simple to clear DTC codes and to get a report saying they are all clear. Many drivers and collision business owners believe that ‘all clear’ really means ‘all clear.’ This isn’t—at all—the case. If that sounds like the approach your business is taking, you are not in the clear—, especially from a liability standpoint.
In reality, by executing clear code functions, the automotive computer system receives a reset command from the scan tool.
The module’s immediate memory of sensor and fault information is wiped—which usually causes the system to forget the outof-range sensor data that set them off in the first place! Any experienced automotive technician will agree retrieving and/or clearing trouble codes is only the starting point.
Effective diagnostics involves using all the functions and data available with modern scan tools.
At Airpro Diagnostics we use several test and data fields we call “component level scanning”. To make effective use of the information, a trained technician has to go into the individual modules and check through the code’s status and data within each.
But even this does not always give you the remedy. By pulling information from the relevant module, the technician will see between 30 and 100 lines of data. This will give them enough information to significantly reduce the shortlist of possible causes.
Further investigation will allow them to narrow things down even more. Here’s the caveat, though. The numbers reflect data—data which may or may not reflect reality—and when it comes to verifying the situation in the vehicle, a remote diagnostic technician needs a capable auto repairer at the vehicle to investigate. In order to meet the criteria to say the system is good, it has to pass a self-check, which may or may not reveal that the problem is still there. (This doesn’t make sense to me here)
Take, for example, the diagnostic specialist discovers that a DTC or data is reporting
a lean condition. On the basis of the DTC, the cause could be related to the voltage feed, the command fuel delivery system, or any number of other causes—including a problem with the sensor itself that requires further inspection. And don’t forget about the required calibrations, programming and initialization needed after repairs.
Another common misconception relates to how scans should be performed—and who should be performing them. It is widely—and incorrectly—believed that a single automotive technician can be responsible for the entirety of the scanning and diagnostic process, on every vehicle while using a single scan tool.
As someone who has worked in vehicle diagnostics for over 30 years, the idea that any single technician would have the knowledge required to be effective on every vehicle seems ridiculous. Leaving the speed at which the technology is changing aside, knowing how to accurately interpret the diagnostic information for one brand of vehicle won’t prepare you for another one.
In fact, at AirPro, my colleagues—who have often spent years working in diagnostics at the dealership level prior to joining the team—spent two full months mastering a single OEM diagnostic language. While they will then go on to become familiar with the diagnostic language of two other brands, most will only ever be a top tier specialist with one or two brands.
Of course, the notion of mastering every OEM diagnostic language isn’t half as terrifying to us remote diagnostic technicians as the notion of being responsible for performing the physical inspection of the vehicles that we scan.
Yeah developing a diagnostic scan process isn’t easy. If it was, our company, AirPro Diagnostics, which provides repair facilities with access to diagnostic experts, wouldn’t exist.
If you wish to develop one, though, it might be best to keep this analogy—between vehicle diagnostics and the medical field in mind.
While an MRI or X-Ray technician operates the machine, it is the radiologist who interprets the results and provides a surgeon with the information needed to conduct the surgery.
In the case of a vehicular scan, A technician with basic skills can connect the tool.
It is the diagnostic technician who should be interpreting the results and the repair technician who is performing the surgery.
Yes—you read that right—just retrieving and clearing trouble codes is a bit like handing a scalpel to an X-ray technician!
The co-inventor of the first remote vehicle programming system and method, diagnostics expert Chuck Olsen is one of the founders of AirPro Diagnostics, where he now serves as its senior vice president of automotive technology solutions.
SCANNING THE SCENE
IS YOUR BUSINESS PRE-REPAIR PREPARED?
If there’s one thing that the introduction of widespread pre- and post-repair scanning has brought to the industry, it is a widespread realization about how much unnecessary work comes as a result of an insufficient estimation process.
As Kelly Roberts, a long-time collision repair manager who now works with AirPro Diagnostics recently put it: “Unfortunately, cursory inspections are dangerously insufficient. Modern automobiles are engineered to absorb impacts and spread them throughout a vehicle, meaning damage most always isn’t going to be apparent.”
Some, though not all, of this not-easily recognized damage will be registered in a vehicle’s computer systems. To prevent supplemental work from slowing down the process at your business, a thorough pre-scan is necessary. A thorough and exhaustive search.
Vehicles today can utilize over 50 individual modules containing large amounts of generic and manufacturer-specific data.
A vehicle’s system could have 100 million lines of code programmed to operate all its functions, which equates to nearly twice the data processing requirements of your home PC, or 10 times the data processing requirements of your smartphone.
A repaired vehicle must have all these modules scanned and functioning normally to ensure the vehicle is safe to be returned to the road. While performing pre- and post- scans is no longer up for debate, the matter of how these should be performed remains an open question. What the best scanning method to use for your shop is a decision you will have to make for yourself.
OEM scan tools that are available through dealerships are not necessarily a sensible option for unaffiliated repairers. Using them can have a deleterious effect on shop KPIs.
Generic third-party scan tools provide an inexpensive way for collision facilities to access this information but do not necessarily have the ability to read all of the vehicle’s control modules, and do not contain the software to retrieve all the manufacturer specific data from these modules. Another concern is that many errors from these modules will not trigger a warning light on the dash or give any other indication of a problem.
Then, there are the remote diagnostic scanning options. Performed and analyzed by trained automotive service technician utilizing OEM licensed software offsite, these services cut the guesswork and research time down by producing a full report with recommended repair procedures.
A quick scan of the options included in this section should help give you a solid sense of what to expect, and what to consider.
As Kelly Roberts of AirPro Diagnostics recently put it: “Unfortunately, cursory inspections are dangerously insufficient. Modern automobiles are engineered to absorb impacts and spread them throughout a vehicle, meaning damage most always isn’t going to be apparent.”
MaxiSYS Ultra
AUTEL
Autel.com Remote Diagnostics Scanner
AIRPRO DIAGNOSTICS
airprodiagnostics.com
The MaxiSYS Ultra is Autel’s most ambitious diagnostics tablet to date, featuring a 12.9-inch touchscreen Android-based tablet powered by an Octa-core processor and 256GB memory. The Ultra features the MaxiFlash VCMI, a 5-in-1 communication and testing tool providing the latest DoIP, D-PDU and Mega CAN protocols. The VCMI also functions as a 4-channel oscilloscope, waveform generator, multimeter and CanBUS tester. The Ultra offers the most Intelligent Diagnostics with topology module mapping for supported vehicles, guided repair information and illustrations.
asTech Remote Diagnostic Device
ASTECH
astech.com Trusted by Canada’s top-rated auto repair college program at the Southern Alberta Institute of Technology, AirPro’s diagnostic scanner provides its users with remote diagnostics analysis and generates reports based on OEM-validated repair procedures. Claiming to include methods on 98 per cent of repair reports, this remote scanner allows technicians to communicate directly with the vehicle for real-time functionality.
ScanSafe OPUS IVS
opusivs.com
The asTech Remote Diagnostic Device uses OEM factory scan tools to search for, identify and resolve the diagnostic, electronic, and computer related trouble codes resulting from collisions. This device has been noted to improve efficiency in automotive repair shops by helping control severity, improve cycle times, reduce loss of use, meet more guaranteed completion dates, secure better results for the DRP partners and loyal customers all while keeping the car in the production lane at the repair facility. OPUS IVS, formerly Drew Technologies, recently announced its new collision scanning software, ScanSafe. ScanSafe is a comprehensive scanning solution that brings together OEM scanning, aftermarket quick scanning, calibration, programming and live diagnostic support through a consistent user interface that integrates into the existing workflow, making it easy to conduct all scans. The patented technology and remote flash programming provide the Opus IVS core solutions of OEM Scan, QuickScan, IVS 360, and RAP (Remote Assisted Programming). IVS360 connects the shop with 100+ brand-specific master technicians to help interpret trouble codes, review OEM service procedures, and provide diagnostic assistance directly through the tool.
MaxiSYS MA600CAL3
AUTEL
Autel.com Level 5 Drive
LEVEL 5 DRIVE
level5drive.com
e MA600CAL3 expansion package includes the new MA600RAP Mounting Plate. e MA600RAP expands the capability of your MA600 to perform radar and night vision calibrations on vehicles equipped with Adaptive Cruise Control, Blind Spot Monitoring, Front Collision Warning and Night Vision systems. Also included are the Radar Calibration Box, Radar Calibration Plate, ACC Refl ector and Night Vision Calibration Box (VW/Audi, GM & Porsche). Level 5 Drive provides dedicated ADAS calibration services to collision repair, auto glass, rental and mechanical repair companies. Level 5 Drive will pick up the vehicle that needs to be calibrated, and take it back to the laboratory setting where they test as many variables as possible in order to provide accurate and repeatable results. ADAS is easy through stepby-step precise calibration and proper documentation before returning the vehicle to your shop in the correct state.
MD808P
PRE-SCAN & POST-SCAN
CREATE EFFICIENT REPAIR PLAN FROM THE START Saved By RO and VIN • Single Button Report • Wireless Print or Email • E-Signature For Insurance Approval
Step 1 Enter New Vehicle RO
Step 2 Pre-SCAN Report Step 3 Repair Vehicle
Step 4 Enter Vehicle RO History
Step 5 Post-SCAN Report
MOST AFFORDABLE AutoSCAN
MX808 MODULE IDENTIFICATION
ICON PINPOINTS MODULES REQUIRING ADAS CALIBRATION
TRAINING VIDEOS
@AutelTools
https://www.youtube.com/auteltools
OBDII Scan Tool BLUE DRIVER
bluedriver.com MaxiIRT IR100
AUTEL
Autel.com
BlueDriver’s OBDII Scan Tool comes with an advanced code-reading software along with compatibility with any vehicle with an OBDII port. This inexpensive, but effective product reads and clears codes, offers repair reports, a smog check, live data and freeze frame data, along with mode 6 advanced test results. The bluetooth scanner is compatible with IOS or Android devices and is a “one and done” purchase, free of ads or in-app purchases. The OBDII Scan Tool is ranked #1 on Amazon and comes with a 180-day risk-free return policy as well as a 1 year limited warranty.
ADASthink ADASTHINK
adasthink.com Th is infrared thermal camera integrates surface temperature measurement and real-time thermal image. Th e device’s central point measurement cursor can be used to quickly and accurately locate and measure the temperature of the target object, and potential problems will be shown on the 8.9 cm (3.5 in.) colour display screen. Th e product is provided with a visible light camera, and up to 50,000 thermal and visible images can be stored in the device to be read through USB, or stored in a computer to generate a report for print. Th e device comes with a 5000m rechargeable lithium-ion battery for four hours of use per charge.
G-Scan 3 G-SCAN
g-scan.gitauto.com
Th is easy-to-use tool is a new way for shops to pull a vehicle’s advanced driver-assistance system (ADAS) and required calibrations. By analyzing pre-determined estimates, ADASthink automatically pulls the inputted vehicles features based on repair operations provided in the estimate. Covering a wide range of vehicle manufacturers with select models between 2013 and 2021, this system will assist in any shop’s scanning process. G-Scan has released its third model of diagnostic scanners, the G-Scan 3. Th is device runs on the Android 6.0 operating system for fast and smart functionality. Th e G-Scan 3 has the features you need to have an easy and extensive experience in diagnosing complex issues. With a 25 cm (10.1”) LCD capacitive screen, Wi-Fi connectivity, 13 Megapixel rear camera, and rechargeable 6300 Ah the G-Scan battery makes for a very user-friendly interface.
CAN’T TOUCH THIS
HOW A GLOBAL PANDEMIC SPURRED WIDESPREAD INNOVATION IN INDUSTRY SOFTWARE SUITE DESIGN
During the months that humanity hid indoors in 2020, the marketing teams at many organizational management suite providers decided it would be a good idea to inundate the internet with ads about all the impressive things you could do with their particular brand of management software.
For most people, these ads were an irritation. For members of the collision community, they were an amusement. What was being advertised looked to anyone who had spent any time in a well-organized auto repair facility in the past two decades like ancient technology.
Where these general-purpose business oversight tools might bring some value to small teams operating on an out-of-office basis for the first time in their history, the specialized software suites used to manage collision businesses have been handling off-site oversight for many years—and far more years to boot!
Of course, the businesses that specialize in providing management solutions to the collision sector did not rest easy, despite their enormous head start. In fact, many started innovating new ways to simplify auto repair operations in a world that was increasingly averse to interacting.
As a result of these innovations, new features allowing for seamless communication between auto repairers, customers and auto insurers became a standard part of the industry management suite.
Of course, to be featured in this edition of the Collision Repair Buyer’s Guide and Business Directory, meeting the industry standard is not enough. In picking our management and software selections for 2021, we looked for the digital solutions that did more than just ape the competition and offered bottom-line improvements over similar products.
If you are interested in upgrading the software systems that serve as the backbone of your business, the next few pages have all the updates you need to know about.
ProgiPlanning
PROGI
progi.com Qapter
SOLERA AUDATEX
audatex.com
ProgiPlanning is more than so ware—it’s a state of mind. at is what the minds at Progi are saying about their latest development, with new management so ware that provides data to help facilities better manage their goals and targets. Setting targets and hitting them is the focus for ProgiPlanning, allowing facilities to fi nd and track their chosen KPIs like margins, gross sales and key-to-key cycle time directly within the so ware. As well, the ProgiPlanning interface is simple and easy-to-use, to keep shop owners organized and on track at a glance. In collaboration with Google Cloud, Solera Holdings Inc have developed an update to Solera’s Qapter claims management soft ware that could bring the app to the global market. With the help of Solera’s Repair Science™ algorithm the company has the ability to tap into more than 40 years of historical vehicle and claims data and with this new Qapter chapter, the program will be able to scale globally for any make and model.
KUBE
COLORCOMPASS
colorcompass.com Connect
AKZONOBEL
AkzoNobel.com
The KUBE system from Color Compass allows purchase orders to be placed automatically based on consumption and inventory quantities. The system’s auto-replenishment feature is said to reduce stock-outs and ensure that orders are always placed on time. As well, the KUBE can customize the specifics at each stage of the consumption and re-order process, by analyzing inventory, determining appropriate min/max levels, and calculating delivery frequency to ensure facilities always have the right products to stay productive. e new Connect platform from AkzoNobel will be a game-changer for shop owners across the world looking to streamline their workfl ow. Operating as a bridge between the company’s Carbeat and MIXIT applications and other third-party so ware applications, Connect reduces the time for data entry while increasing the accuracy of data by allowing shops to track their work in production, and thus operate more effi ciently. As well, the program is capable of running in the background while still synchronizing data.
Generis
AUTOHOUSE TECHNOLOGIES
autohousetechnologies.com E-SHEETS
E-SHEETS
esheets.ca
AutoHouse Technologies has developed a performance management software system specifically designed for collision repairers that maximizes profitability and reduces cycle times for shops that are stretched thin and in need of additional organization. Generis has the ability to proactively measure and manage Key Performance Indicators (KPIs), knowing when to prioritize certain repairs or predict financial factors. As well, the Generis system provides unprecedented visibility into operations to maximize profits for shop owners, allowing them to expose and correct broken administrative processes before they erode profits.
Bodyshop Connect
MICAZEN CONSULTING
bodyshopconnect.com If you’re looking for an automotive virtual appraisal company that employs a remote-workflow with a focus on bodyshop efficiency, Ottawa’s E-SHEETS could be your solution. The company’s focus is as a remote-appraiser for best-in-class collision repair facilities, with some experience in regional insurance claims as well. Using E-SHEETS is as simple as simply creating appraisals inside your estimating systems under a separate ID that you assign, then sending the picture-sets through CosmosSync. Steve Wade and his team at E-SHEETS offer more than 40 years of collision repair experience.
Operations Monthly Live
DAVE LUEHR’S ELITE BODYSHOP
elitebodyshopsolutions.com
Micazen Technologies’ multi-language, cloud-based management system for both single or multi-store collision repair shops is easy-to-use and since the system is extremely customizable; it puts the shop owner back in the driver’s seat. BodyshopConnect acts as a central hub for the entire repair process and helps to manage scheduling, production, job costing, KPIs, communications and more. The BodyshopConnect software can be run on all platforms and can be accessed anywhere. This allows for real-time information and communication from your desk or while on the road. Industry leadership and operations expert Dave Luehr has all the tips and tricks used by some of the world’s best collision repair businesses, broadcasting live from his website once a month. In addition to learning world-class operational skills, users can interact with other body shop leaders and get questions answered in real time. As well, new subscribers get immediate access to hours of operational and leadership content with opportunities to learn productivity, damage analysis, influence and implementation, quality control systems and lean processes.
Direct-Hit, Repair Hotline and Direct Shop Management Systems
IDENTIFIX
identifix.com Mitchell Cloud Estimating
MITCHELL INTERNATIONAL
mitchell.com
Identifix offers databases of continually updated, experience-based information for effectively managing a collision repair facility, thanks to their DirectHit, Repair Hotline and Direct-Shop management systems. Identifix’s Direct-Hit program draws from a database of over 3.5 million real-world fixes, offers OEM removing and replacement procedures, component locations, and even specs and capabilities of all components involved in each repair. More than 100,000 North American business owners rely on the Direct-Hit database and its vast suite of features. Mitchell’s Cloud Estimating so ware was designed with collision repairers in mind. Allowing repairers to write estimates from anywhere and from any Internet-enabled Microso Windows, Apple iOS or Google Android device—including their smartphone, tablet or laptop. e so ware also allows for seamless access to integrated OEM repair procedures as the estimate is developed, reducing research time.
Diagnostics, Progamming & Calibrations - It’s What We Do!
AirPro is the most advanced diagnostic, calibration, and programming scan tool using 100% licensed OEM information and software directly connected to the vehicle while operated by a skilled team of expert diagnosticians. Start doing more ADAS calibrations in-house Access to the latest technology with ongoing updates Get the support of our experienced diagnostic technicians Less downtime for technicians
PRE- & POST-SCANS
ESSENTIAL TO COLLISION REPAIR Advertorial
Repair experts understand the value of using diagnostic Pre and Post Scans during all their post collision repair procedures. They know from experience how complicated and interconnected these modern automotive systems are. They have seen how even a minor impact might result in malfunctioning systems not being directly damaged. Their main concerns are efficiency and liability, so when a new option provides an easy solution to both, it quickly becomes adopted into their daily routine.
When vehicle manufacturers issued position electrical function. Many safety and securistatements urging the collision repair industry ty-related components, sensors and Electronic conduct Pre and Post Scans on any vehicle Control Units (ECUs) require calibration and/or involved in an accident, insurance companies learns when replaced.” started reimbursing collision shops for such scans. General Motors, for example took the position that “all vehicles being assessed for collision damage repair must be tested for Diagnostic Trouble Codes during the repair estimation to identify the required repair.” The 2016 statement went on to endorse the use of a PostScan to ensure that not only the repairs were successful but that no new faults were introduced during the repair. Similar statements have been issued by almost all vehicle manufacturers including Honda, Ford, Volvo, Lexus/ Toyota, Mercedes, Subaru, BMW/Mini, Mazda, Volkswagen, Hyundai/Kia and Nissan/Infiniti. Reports are customizable with your shop’s information. Submit reports to insurance carrier directly from tablet. > Now with more than 60 million vehicles in the United States with some type of Advanced Driver Assistance System (ADAS), and 92.7 percent of new vehicles being sold with such systems, collision shops perform the essential Pre and Post Scans. GM alluded to those systems in its position statement writing that even “minor body damage or glass replacement may result in damage to one or more safety-related systems on the vehicle. Any action that results in loss of battery-supplied voltage and disconnection of electrical circuits requires that the vehicle is subsequently tested to ensure proper Autel’s MaxiSYS MS906TS is affordably designed for collision shops focused on these scans. The tablet enables technicians to quickly perform the scans and offers insurance-ready, customizable pre and post scan reports that can be supplemented with images taken with the tablet camera, then saved and emailed to the insurance companies. The wireless touchscreen Android tablet is designed as an all in one solution for collision repair shops. It’s an all-system code reader that offers advanced diagnostics with module coding and adaptation functionality and an embedded antenna for TPMS sensor activation and programming.
From first touch, the MS906TS with wireless Bluetooth VCI dongle enables collision techs to get right to work. The tool’s AutoVIN and AutoSCAN functions identify the vehicle down to trim or engine option and scan all available system modules for faults. This data populates the post-collision PreSCAN report for insurance carrier submittal and acts to establish a baseline of the vehicle’s pre-repair condition that will dictate the shop’s repair plan. ADAS devices—radar and camera-based units often impacted in crashes are identified in the AutoSCAN and saved in reports with an ADAS icon, which is highlighted as a supplemental calibration. Notification and service of these systems is a necessity for modern repair shops and this ADAS module identification comes standard on all Autel MaxiSYS tablets in the AutoSCAN feature because Autel understands how important this repair step is becoming to all shops.
Collision shops choosing to keep diagnostics and repair services inhouse, will find the MS906TS has all the affordable diagnostics and service capability they need with about 20 direct access service functions including such collision post-repair resets as steering angle and passenger seat occupancy, air bag resets and door and window calibrations. Plus, with purchase of one of Autel’s ADAS calibration frame systems and an ADAS software upgrade, the technician can use the MS906TS to perform ADAS camera, night vision and radar system calibrations.
Once the vehicle is repaired, technicians can recall the vehicle by repair order number or vehicle make and VIN to perform a post scan of the vehicle to ensure all previous codes have been resolved and no additional have been generated as a result of the repairs. To make the MS906TS highly efficient for shop use, the pre and post-scan reports are customizable with the shop’s logo and address, so the reports can be submitted directly to the insurance carrier from the tablet. The MS906TS is designed to encourage technicians to execute industry best practices in diagnostics, repairs, calibrations, and documentation.
175 CENTRAL AVENUE, SUITE 200 FARMINGDALE, NY 11735 • USSUPPORT@AUTEL.COM • 855-288-3587 • WWW.AUTEL.COM
CHANGE RESISTANCE
SOME BUSINESSES ARE SKEPTICAL OF HIGH-TECH TOOLS
The past few decades have transformed the tools used to conduct repairs.
Products such as ultraviolet lamps, which promise to reduce extensive paint drying times to fractional numbers, or diagnostic scanners that allow technicians to remotely dial in to receive assistance with repair procedures are no longer seen as gadgets offering trivial benefits, and widely accepted as requirements.
In general terms, though, many collision businesses are skeptical about any tools offering to revolutionize the way they do business. Only 25 percent respondents to a survey from Collision Repair agreed that high-tech products help in streamlining repairs.
Now, the one big equipment trend may be tools offering ‘at-your-fingertips’ access to repair procedure information—and repairer skepticism is again running high.
There is a clear call for technology that reduces workflow interruptions—and more than 60 percent of respondents to a survey from Collision Repair said they feel their workflow is interrupted when they need to step away from the vehicle to look up a procedure.
Despite this, just half of the facility owners and managers surveyed by Collision Repair say they are interested in new products making information accessible from inside a vehicle’s hood.
Part of the reason for this split may be psychological. As new tools come into play, workflow processes must be redesigned.
In the short term, this is as true about products designed to streamline repair procedures by allowing technicians to look up procedure guides remotely, as it would be for any new tool requiring workers to step away from the vehicle they are repairing.
Of course, the divide between collision figures interested in embracing the latest technology, and those who make more reserved purchasing decision may not be a clear case of right and wrong. While time may vindicate the earliest adopters of new OEM-procedures-at-your-fingertips devices, history does show that some promising equipment trends end up leading collision teams down expensive blind alleys.
As one repairer quipped: “Technology just changes too fast. Ask all the shops that bought the first water-based air dryers or aluminum repair equipment that are now obsolete.”
My facility keeps up-to-date with the latest waves of product technology
50% YES 50% NO
I believe that new tech can help provide faster, more efficient repairs.
25% YES
50% NEUTRAL
25% NO
I feel my workflow is disrupted when I need to step away from the vehicle to look up a procedure.
62.5% YES
37.5% NO
INCREMENTAL INNOVATIONS
HOW SMALL TIME-SAVINGS ADD UP
For every impressive, technologically advanced individual piece of equipment purchased by collision repair businesses, hundreds of pieces of equipment are bought by facilities that have been designed in a very similar way.
Were a modern collision repairer to— through some magical accident—find themselves transported into the bronze age; they might well find themselves employed as a repairer of chariots. The fundamentals of this progenitor profession would be, after all, quite like their 21st century role.
In fact, with a toolbox consisting of hammers, drills, buffers and sanders, they would already be an expert in the use of all the tools required for their new (or, rather, very old) trade.
The differences between the ancient versions of modern staple tools would, however, become apparent after the first day. A bronze hammer, being less dense than a modern steel one, would be far more unwieldy at the same weight and require more swings to make as significant an impact on a chariot quarter panel. The drill, without electricity would have to be hand turned—but would also burn the time-traveller’s calories at an astounding rate. In general, thanks to the three millennia of microscopic improvements between the repairer’s two sets of equipment, they would find they were able to work at a far slower pace in their new time period.
Of course, from our perspective, it is easy to overlook the microscopic improvements that occur with each year’s latest tools. But whether we are paying attention to these latest innovations or not, the effect they can have on a businesses’ overall success should not be overlooked.
Take, for example, the XWT Fibre Reinforcing Tape, which is now available from Dominion Sure Seal. The product, which is specially designed to assist on plastic repairs, brings together the strength of a classic duct tape with a specialized adhesive meant to be effective on modern materials—reliable and unlikely to leave a gummy residue after removal. While its advantages over the tapes included in previous editions is significant, one might not describe it as some sort of generational leap.
Likewise, the Heavy-Duty Straight Edging Pliers available from Princess Auto Supplies are not so different from similar tools from the past—it is used to roll sheet metal edges. Unlike previous straight edging pliers, however, this one makes use of particularly ductile iron to ensure that the pliers themselves are less damaging to the sheet metals they warp.
While these changes might seem like gimmicks, the advantages can provide repair facilities incredible savings in the long term. If a tool offers ten minutes of time-savings for one of your staff members over the course of a day, you have just freed-up more than one week of time over the course of the year.
To help hammer home this point, the Collision Repair team has chosen a selection of products that demonstrate these microscopic innovations over the next few pages. Read on to nail-down your facility’s tool purchase wishlist for 2021.
Xpress800
TITANIUM TOOLS AND EQUIPMENT
titanium22.com Shim Jim Tab Separator Tool
POLYVANCE
Polyvance.com
The Xpress800 is a modular, air over hydraulic riveting system made in Germany by Wielander Schill. The quick-change mechanism allows you to switch heads quickly without additional tools eliminating the need for multiple devices. Built to be light and easy to use, Xpress is designed to meet all of your riveting needs from installing blind rivets, rivet nuts, SPR, flow form, calibrating and hole punching. Xpress is approved for Ford, GM, JLR, Mercedes Benz and Tesla. Supplied and serviced by factory-trained technicians in Canada, many kits are available based on your needs and budget.
Guniwheel
LKQ CANADA
lkqcanada.ca The Shim Jim Tab Separator Tool from Polyvance helps the autobody technician to easily disassemble the aggravating snap-in tabs that often hold trim to the bumper cover. The Shim Jim’s pistol grip design helps you easily pry the tab apart with a twist of the wrist. The Shim Jim kit comes with 25 shims that will hold the snap-in tabs apart while you work on prying the others apart.
LeanTec Cabinets THE TED GROUP
thetedgroup.ca
The Guniwheel Universal Tire and Wheel Mounting System from LKQ Canada, is the first universal, vehicle and trailer mounting system. The Guniwheel weighs just 30 pounds and is able to fit into most four and five hole lug patterns. With safety at the top of mind, the Guniwheel was designed to make moving vehicles off of lifts faster and safer. The tire replacement can hold loads of up to 500 kg (1,290 lbs) and can be safely driven up to 8km/h. You can now keep track of your shop’s clip and fastener inventories with LeanTec secure cabinets, off ered by e TED Group. With the most advanced inventory management system in the automotive a ermarket, LeanTec can save you money by ordering the right inventory at the right time, and the right quantities.
Yellow Jacket BIG ASS FANS
bigassfans.com ElectroPower
WEDGE CLAMP SYSTEMS
wedgeclamp.com
Efficient, durable and portable are a few ways the Yellow Jacket by Big Ass Fans is described. Boasting a ½ hp motor that even at its highest speed only uses 400W, the fan’s tight construction and efficient airfoils provides quiet operation allowing for conversations even right nearby. Big Ass Fans also provides and handles the full five-year warranty, so no need to go through third-party manufacturers.
Cordless 1” D-Handle Extended Anvil High Torque Impact Wrench
MILWAUKEE TOOLS
milwaukeetool.com Unencumbered by hoses or cables, the portable, battery-operated ElectroPower gun delivers huge pushing, pulling and spreading capability for many jobs. With its fi ve-ton capacity and 130 mm piston stroke, this pint-sized tool packs a real punch for jobs where serious metal reforming is required – straightening a door jamb, restoring a support pillar or even bending a steel bumper back into shape. ElectroPower gun comes with two accessory kits. Spreader jaws are available as an option.
110/220 Volt Hydraulic Catalytic Converter Cutter
SUPERSHEAR
supershears.com
Milwaukee Tools is excited to introduce the cordless 1” D-Handle High Torque Impact Wrench. Th is innovative new wrench from Milwaukee Tools replaces the need for pneumatic, delivering up to 2,000 ft -lbs of nut-busting torque and 1,900 ft -lbs of fastening torque for the most demanding applications. 1” D-Handle High Torque Impact Wrench combines three exclusive innovations – the POWERSTATE™ brushless motor, REDLINK PLUS™ intelligence, and REDLITHIUM™ battery pack. SuperShear’s new hydraulic catalytic converter cutter is designed to deliver superior results with single location processing. Th is new unit delivers 3,000-3,500 psi to the patented cutting head for superior cutting, and voltage is reduced to 24 VDC for operator safety. Th e hydraulic unit is mounted on a two-wheel cart with 10.5-inch polyurethane “no fl at” tires. Th e SuperShear is shipped with 23 feet of braided hydraulic hose connected to the patented cutting head.
Gaylord Boxes
HELLUVA
helluva.com Vac Rack
NORTON ST. GOBAIN ABRASIVES
nortonabrasives.com
Helluva Gaylord boxes make shipping small, odd-shaped or loose items feasible – and just as importantly, safe for the people handling them. Helluva uses the highest quality cardboard, bonding agents and staples so you’ll never be left with a pile of broken product at your feet. To top it all off, Helluva has strategically placed their distribution facilities around the U.S. to help reduce shipping costs and freight times for their customers. Helluva has proven to the industry that they provide better value and are proven safe in a variety of applications.
Innovative Tools – Spray Gun Cabinets
SPECIALTY PRODUCT SALES
www.spsales.com Offering shops and technicians a complete customizable solution for portable dust extraction and tool organization, the Vac Rack by Norton Abrasives was designed to fit seamlessly into any workspace. Featuring an automatic filter cleaning system that accommodates the greatest amount of dust removal and prevents the vacuum from interrupting work or reducing extraction, with an added wet indicator to help prevent potential unit and tool damage this system brings dust extraction to the next level. Intended to assist shops in a cleaner and healthier working environment and to support technicians in better finishing results and reduced abrasive costs.
MultiFlex Bumper Stand
GARD-X
gardx.co.uk
Coming in February 2021 from Innovative Tools & Technologies will be locking spray gun cabinets. e door is designed to fl ip up and stay out of your way, and the digital cabinet lock will keep your expensive spray guns safe and secure. Inside the cabinet is able to hold up to six guns, and the deluxe model of the cabinet has an additional mounting bar underneath for holding three more spray guns with cups. Boasting heavy duty construction, a powder coat fi nish, and lifetime warranty, this cabinet embodies everything technicians have come to associate with Innovative Tools. Represented in Canada by Speciality Product Sales. e MultiFlex Bumper Stand from GARD-X can hold any shape or size of panel—including doors, tailgates, hoods, wings, bumpers, fenders and arches, and most bumpers. Further, the rigidity off ered by the MultiFlex Bumper Stand ensures that your bumpers won’t fl ex—even when tilted beyond 66 degrees. Small part attachments are also available for the Bumper Stand, including snap grip, double-snap grip and a trim and spoiler kit.
