Colmore BID Business Plan - 2019/2024 by Colmore Life

COLMORE BID BUSINESS PLAN 2019/2024

CONTENTS About

Pages 3 – 13 Find out more about Colmore Business District, some of our key achievements over the last five years, and the main changes proposed for our next term.

Achievements

Pages 14 – 41 Read in more detail about what we have achieved since 2014, and our ambitions for the next five years and beyond.

Governance

Pages 44 – 52 In this section we have included the technical detail about how the BID will operate as an organisation over the next five years.

Dates

Page 53 Key dates for the BID 3 Ballot.

Colmore BID’s proposed third five year term will generate over £5m of additional business led investment. We’ve been listening to our members on how we can continue to ensure our District is the beating heart of business in Birmingham. As one of the UK’s leading Business Improvement Districts, we intend to continue our current work and to add new and ambitious projects to enhance the District. Proposed third term runs from 1 April 2019 to 31 March 2024 1.5% BID Levy, generating over £1 million annual investment. Boundary will be expanded to include Paradise Maximum £25,000 levy cap Ballot will run from 15 October 2018 to 20 November 2018, and the result will be announced 21 November 2018

Summary

Pages 54 – 55 Not enough time to read everything? Skip to the back page for key information that you need to know for BID 3.

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CHAIR’S WELCOME As Chair of the Colmore Business Improvement District (Colmore BID) I have had a front row seat as Colmore Business District has become a thriving, nationally recognised business community and the commercial heart of Birmingham. Across our two five-year terms Colmore BID has invested over £8 million to achieve and expand on our goal of being the place to do business in Birmingham. Our reputation for excellence has led to us expanding our BID boundary to include the landmark Paradise development. The credit should go to the Board and Executive Team who continue to deliver new projects, exciting events for workers and visitors, and improve local services for Colmore BID’s members. The Colmore Food Festival is now an integral part of the city’s social calendar, attracting 30,000 hungry patrons. During this BID term, the Colmore BID Ambassadors have welcomed over 53,000 visitors, and our security team has dealt with over 3,500 incidents of anti-social behaviour. Colmore BID has also leveraged £10 million from an investment of £1.4 million for the District’s public realm – a return of over

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GARY CARDIN CHAIR - COLMORE BUSINESS DISTRICT

700%. For these reasons and more, on 15 October 2018, we will be asking businesses to Vote Yes for our third five-year term. We have been talking to members and partners about how Colmore BID should evolve to meet the priorities you have today and may face in the future. I am delighted to present the outcome of this in our Business Plan for 2019 to 2024. I am excited at the prospect of a third term for Colmore Business District and look forward to delivering our ambitious plans in the coming five years.

“Across our two five-year terms Colmore BID has invested over £8 million to achieve and expand on our goal of being the best location for businesses in the city.” Gary Cardin, Chair Colmore Business District

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EMBRACING PARADISE After engaging with the Paradise Development Board

and consulting our members, Colmore BID is proposing to expand the BID boundary for our third term to embrace one of the key developments in the city. Paradise is a natural extension to the professional core with its additional Grade A office space, and Colmore BID’s aspirations are a natural fit to integrate the development into the city. Paradise will also offer key pedestrian routes through the city, extending the east to west walking route across the city centre with an improved public realm experience.

Paradise ABOUT COLMORE BID

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The award-winning Colmore BID was established in 2009 to create a thriving, nationally recognised business community around the Colmore Row area of Birmingham city centre. Over 500 companies employing around 35,000 people and occupying over 5 million square feet of office space now 5 0 form the commercial heart of Birmingham. 7

BID BOARD

KEEPING US CONNECTED

CREATING OUTSTANDING PLACES

Our Board of Directors, listed here, and co-opted members of our working groups represent the full range of business sectors and stakeholders operating across Colmore Business District. We are very grateful for their time and expertise in offering direction and contributing to the District’s success. BUILDING OUR COMMUNITY

TAKING CARE OF BUSINESS

Melanie Williams

DWF Chair of Outstanding Places

Richard Guy Simkiss Guy

Alex Tross

Lambert Smith Hampton

Paul Fielding

Tony Green

Brewin Dolphin Hortons Estate Ltd Chair of Accessible & Connected

KEEPING US SAFE

Nicola Fleet-Milne

FleetMilne Chair of Business Matters

Gary Cardin

Rob Valentine Bruntwood

CBRE

Chris Pole

KPMG Chair of Community Building

Alan Bain

CARING FOR YOUR BRAND

Mott Macdonald Chair of Safe & Sound

Marc Stone

Jaimon George

Energy Systems Catapult

Zen Metro

Michele Wilby

Executive Director

STAFF

Mike Best

Turley Chair of Place Marketing

David Colcombe Liquid PR

Amardeep Gill

Trowers and Hamlins

Tara Tomes East Village

Jonathan Bryce

OUR KEY PARTNERS

Sir Albert Bore

Birmingham City Council

Superintendent Ian Green West Midlands Police

Councillor Brigid Jones Birmingham City Council

Sandeep Shingadia TFWM

Katy Paddock

Projects Maker

Acting Projects Maker

Karen Evans

Mike Mounfield

Claire J Smith

PA to Michele Wilby

Philip Singleton

John-Jo Von Johnson

Street Operations Manager

Accountant, Consultant Projects Manager, Consultant Projects Manager, Consultant

Nicole Panayiotou Ambassador

Aaron Franklyn-Payne Security Officer

Joshua Rabone Ambassador

KEY ACHIEVEMENTS SINCE APRIL 2014 WE HAVE...

INVESTED AND INFLUENCED

700% 700% return on investment of £1.4m, creating a fund of £10m for public realm improvements

20 Board members and over 50 others have lent their expertise to our working groups

DELIVERING GREAT EVENTS AND ENTERTAINMENT

140 140 events so far in our second term; an average of 36 each year 08 10

700 700 opportunities for levy-paying businesses to be promoted; an average of 180 free marketing opportunities a year

30,000 30,000 visitors have attended our landmark Colmore Food Festival each year

VOTE YES, AND WE CAN SUSTAIN AND IMPROVE OUR SERVICES. OTHERWISE, COLMORE BUSINESS DISTRICT WILL LOSE: • The Colmore BID Security Team who deal with anti-social behaviour and provide visible reassurance

• Transformational Public Realm Projects that set the standard of quality for the District and the city

• The Colmore BID Ambassadors who welcome visitors into the District and provide guidance and information

• A representative voice that influences the city on behalf of local businesses and acts as a conduit of information back to those businesses

• Floral enhancements throughout the District in the summer months

• Profile raising PR and social media

• All festive lighting during the Christmas period in the District

• Free promotional opportunities in three editions of Colmore Life annually

• Our annual deep cleaning programme of streets in the District

• Daily street cleaner in the District

• An engaging programme of events, such as the Colmore Food Festival

• Free personal safety training sessions

• Award-winning cultural installations

• Health and fitness activities, such as our weekly running group, midday mile and yoga

• Access to a series of free wellbeing sessions

• Community fundraising events 0 9 11

CONSULTING OUR LEVY PAYERS For the past twelve months, Colmore BID has given Levy Payers the opportunity to have their say on how our next term can improve Colmore Business District. The results have formed our Business Plan for 2019 to 2024. To do this, we have: • Published Ambition magazine, highlighting key projects and setting out potential future projects, including options relating to our levy and boundary. • Held 21 focus groups • Engaged in 150 hours of one-to-one levy payer meetings • Met with key external stakeholders • Distributed 1000 copies of the BID 3 Consultation document • Ran a mid-term review in 2017 to provide initial guidance for our 2017/2018 consultation

BID LEVY CHANGES An overwhelming message from Levy Payers was for Colmore BID to continue to be ambitious. It was recognised that this requires suitable investment. Three levy options were presented to members: • Remain at 1%, • A ‘status quo’ 1.25%, or • An increase to 1.5%. The feedback told us to increase our levy to 1.5% and reflect this in an ambitious business plan with a clear remit to invest in projects that deliver a safe and secure business area and an improved street scene. The change will result in an annual BID budget of over £1 million, but 84% of current members will pay cumulatively less in our third term, compared to our second term because of the reduction in their business rates. 10 12

COLMORE BID’S KEY THEMES Colmore BID’s work will cover seven key themes: • Outstanding Places • Accessible and Connected • Place Marketing • Leisure and Hospitality • Safe and Sound • Community Building • Business Matters

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OUTSTANDING PLACES Colmore BID looks after the physical aspects of the District by delivering, influencing and partnering on public realm projects to make an outstanding place made up of outstanding places. As well as our standard services such as deep cleaning and floral features, Colmore BID has held an ongoing commitment to improving the public realm to leave a lasting legacy of ambition and investment made by businesses across Colmore Business District.

Colmore BID will continue to build on public realm successes such as Church Street Square and Colmore Square, delivering transformative projects that redefine the District, while adding value to the everyday maintenance of our streets.

Public Realm The Snowhill Spatial Masterplan was the culmination of a detailed process of scoping, designing, and planning achieved in a dynamic, multi-partner environment. There are now two projects ready to be delivered because of this work: Cornwall Street will be repaved to empower the pedestrian, like Church Street, and to encourage a new café culture and al fresco dining location in a low traffic environment. Colmore Row will see an enhanced pedestrian space to create a simple, safe walking route from Snow Hill Station to Great Western Arcade. Changes made to Livery Street will reduce traffic on Colmore Row by limiting right turning vehicles. Colmore BID will continue to be ambitious in the delivery of projects envisaged in the Snow Hill Spatial Masterplan, with the help of our partners and willing property owners.

2012

Church Street Square completed

2013

Livery Street Artwork delivered

2014

Colmore Square completed

2014

Queensway Bridge lighting enhancements delivered

2015

Snow Hill Masterplan published

2016

#Nicklin Unseen Exhibition held

2017

Supported the acclaimed Thresholds Exhibition

Parklets and Colmore Courtyards We will create exciting, small scale, flexible public realm schemes that encourage the creative use of underused spaces across our District. Livery Street Underpass A new public realm and lighting scheme will regenerate this gateway to the District. Green Masterplan Building on our Spatial Masterplan, the Green Masterplan will look at how Colmore Business District can ensure environmental concerns are threaded through future plans as the District continues to develop. Improved Street Paving Colmore BID will start a programme to improve low-quality paving on key walking routes.

KEY STATISTICS

700% ROI FROM INVESTMENT IN PUBLIC REALM PER YEAR

45,500 METER SQUARE OF PAVEMENT CLEANED SINCE 2014 PER YEAR

470 CHRISTMAS DECORATIONS INSTALLED PER YEAR

2019 2018

Works completed near Snow Hill

2019

Works on Cornwall Street complete

2023 280 FLORAL FEATURES Livery Street ADDED PER Subway Works YEAR complete 15

“Colmore BID continues to deliver an exceptional service, contributing to life in the district in a way that is unassuming but enhances the whole work experience. The public realm works have created new areas to enjoy. There is a sense that someone is taking care of the District; decluttering the streets, jet-washing the pavements, providing information and arranging activities and entertainment”. Sarah Skurr, Building Manager, Livery Place

“As an office agent I understand the importance of the working environment and access to open space for office workers. The floral enhancements in Church Street Square have resulted in a noticeable increase in the number of people utilising the seating and enjoying the improved surroundings, whilst supporting the ecology of the city”.

“Creating outstanding places and contributing to the legacy of the District is a key element of Colmore BID’s work to improve the District”. Melanie Williams, DWF Chair of Outstanding Places

Jonathan Carmalt, Director Office Agency, JLL

“Pimlico Capital has been very pleased to support and invest in the Cornwall Street public realm project. Colmore BID’s aspiration to civilise the streets in the District we see as an important means to create a much improved setting for our development”. Jon Heath, Partner, Pimlico Capital

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ACCESSIBLE AND CONNECTED

Throughout Colmore BID’s second term, the Accessible and Connected working group has taken a research and evidencebased approach, leading on two major strategic pieces of work. The Snow Hill Interchange Plan was the enabling research that led to the Snow Hill Gateway public realm works.

Colmore BID cares for the experience of moving around the District. The BID influences and partners on policy and researches long term projects that help people and goods move to, from, and around the District easily. This is done by incubating and testing projects and by developing evidence on how best to deliver these to benefit Colmore Business District and the wider city centre.

Freight Consolidation Research was completed, examining how freight vehicle movements around the District can be rationalised to improve air quality. In Colmore BID’s proposed third term, the Accessible and Connected working group will, together with existing partners, continue to progress a freight programme, exploring a business-led solution in the District.

The thought leadership shown by Accessible and Connected members inspires work that goes on elsewhere across Colmore BID’s delivery plan.

2010

2012

2013

2016

2017

2018

2019

First ‘Z’ Map produced

Interconnect Totems installed

Seminal Snow Hill Interchange Study published

Initial Freight study conducted

Green Travel District Status obtained

Superfast Broadband Pilot delivered

Partner with cycle providers

Alongside this major research, smaller scale projects have focused on promoting Sustainable Travel and public transport through our Green Travel District programme. In BID 3 the group will continue to lead the area as a Green Travel District. Colmore BID’s partnership with BT Openreach will be maintained to explore the business case for any potential opportunities to improve broadband speeds within the District. Colmore BID will improve way-finding leading to, from, and within the District, especially around train stations, and work with partners to promote Birmingham city centre as a walkable city. Colmore BID will also encourage the use of cycling in the city centre and improvements to the related infrastructure.

2024

Continue to develop freight solutions

KEY STATISTICS

750 BUSES BRING 5,000 PEOPLE TO THE DISTRICT EVERYDAY

2,500 PEDESTRIANS PER HOUR MOVING ALONG COLMORE ROW AT PEAK TIMES

2023 CELEBRATED TWO NATIONAL CLEAN AIR DAYS Livery Street Subway Works complete 19

“Our building was one of the properties enhanced by Colmore BID’s pilot to improve access to superfast Broadband. We’re really pleased to now have access to this much faster service, which will be a massive help to our business. We’re fortunate to have a BID that has been able to facilitate this upgrade”. Mark Johnson, Director, MK2 Real Estate

“Birmingham City Council works closely with Colmore BID, and through them the local business community, on developing our shared vision of a world-class city centre that is attractive, accessible and well-connected for everyone working in and visiting the area through a range of high-quality sustainable travel choices”.

“How we move around the city will be a key driver of our success in the coming years. Colmore BID plays a critical role in creating a functional, sustainable city”. Paul Fielding, Brewin Dolphin Chair of Accessible & Connected

Mel Jones, Head of Transportation and Traffic Services, Birmingham City Council

“Congestion, air pollution and inactivity are real challenges for the people who live and work in the city centre. I have been delighted to see the commitment of Colmore BID to addressing these issues by supporting active travel in a way that makes the city better for all of us”. Shivaji Shiva, Charity Sector Lead, Anthony Collins Solicitors and co-ordinator of the Colmore Bicycle User Group 18 20

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PLACE MARKETING

Colmore BID has continued to deliver the annual award winning Colmore Food Festival. A two day celebration of over 30 of our local venues, attracting over 30,000 visitors each year. Colmore BID has increased its presence on social media. Our website has been redesigned and we have continued to create our Colmore Life magazine with a weekly e-newsletter companion.

Colmore Business District is as much a brand as it is a place. Colmore BID works to promote the brand outwardly, adding to the external marketing offer of the city. We also promote the brand inwardly, contributing to the vibrancy of “Colmore Life” for those who live, work and play here.

Other events delivered in our second term include our cinema club, Birmingham International Dance Festival and the continuation of our popular partnership with Moseley Arts Market.

Developing, promoting, and delivering great events, curating exciting and engaging experiences, and raising awareness of hobby and interest groups, are essential parts of marketing the District internally through the #ColmoreLife brand.

In Colmore BID’s proposed third term, our place marketing activity will focus on keeping members better connected with ‘what’s on’, and working to create more great experiences and events.

It is also important to promote Colmore Business District beyond the area, positioning us nationally as Birmingham’s ambitious business destination and showcasing how #ColmoreLife can contribute to retaining exceptional employees.

2010

First Colmore Food Festival held

2011

First Filmbug Festival held

To improve Colmore BID’s communication with District employees, we will: • Explore the development of a

2012

2014

2015

2018

Moseley Arts Market partnership launched

“Crossing the Bridge” sculpture trail delivered

Food Festival attendance exceeds 30,000

First official Chinese New Year celebration

2018

Food Festival wins MFDH Award

#ColmoreLife mobile app to keep members up to date and increase the reach of #ColmoreLife content across the District. • Improve our website with more accessible content and greater B2B opportunities for local businesses. Potential future third term projects include: • Working with the internationally recognised Home of Metal exhibition. • Walking Tours that highlight the history and changing nature of the District. • Developing further high-quality public art and cultural installations. • A new Festival of Lights for Colmore Business District. To support a vibrant sense of place and activity, Colmore BID will: • Engage with Birmingham City Council and partners on preparation for and delivery of the Commonwealth Games in 2022. • Support even more events that celebrate our city’s diverse culture.

2019

2020

2022

2024

Colmore BID works with Home of Metal

#Colmorelife App developed

Colmore BID supports CWG 2022

First festival of lights delivered

KEY STATISTICS

84,000 PRINT EDITIONS OF COLMORE LIFE MAGAZINE IN THE LAST FIVE YEARS

11,000 COPIES OF THE AREA GUIDE DISTRIBUTED IN THE LAST FIVE YEARS

11,500 SOCIAL2023 MEDIA FOLLOWERS, AND GROWING IN THE LAST FIVE Livery Street Subway Works YEARS complete 23

“Colmore BID has transformed what it is like to work in this part of Birmingham, creating a true sense of ‘community of business’ to bring people together in a way that offers an enhanced work and play environment. Colmore Food Festival - which my company had the pleasure to sponsor this year - doesn’t just showcase the great food and drink offer in this part of town, but also gets business people together in a festival atmosphere. It’s networking like no other, yes, but more than that - it’s ‘Colmore Life!’”

“I was really impressed with the Thresholds VR exhibition. The exhibition reinforced the pioneering and innovative character of Birmingham that lives on in the Colmore Business District today. I think it is great that Colmore BID can support cultural events and I believe it adds real value to our reputation and attractiveness as a place to work.”

“Colmore Business District is now a recognised ‘place’ and the BID is proud to play its part in developing, promoting and delivering great events to those who live, work and visit the area.” Mike Best, Turley Chair of Place Marketing

Mark Lever, Senior Consultant, Integrated Transport Planning Ltd.

Jon Stephens, Executive Partner, DWF

“Colmore Business District’s support for Birmingham Museums Trust has enabled us to put on events like ‘Thresholds’ and Birmingham Heritage Week that engage people in the district with arts and heritage.”

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Ellen McAdam, Director, Birmingham Museums Trust

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LEISURE AND HOSPITALITY The Colmore Business District is a great place to work, but it is also a great place to spend a lunch hour or relax after work. It is thanks to the growing number of bars, restaurants, and cafes in the area that people who work in the District are increasingly spending more of their leisure time here too. But more can be done to support this part of the ‘Colmore economy’, which is why Colmore BID has developed a new working group to do just this. In our proposed third term, Colmore BID will celebrate and highlight member businesses while developing a public realm environment to allow them to flourish, and continue to promote the #ColmoreLife brand.

“The Colmore Food Festival is one of many delightful projects born out of the creation of the Colmore BID 8 years ago. It celebrates the quality of the food and drink venues, many of us independents, which enrich the life of the district and are only found within this square mile. We love the opportunity to get outside and join our colleagues . The festival is free to the public, and all of the taster dishes cost just £4. What a bargain and a wonderful showcase for our local talent.’”

“The hospitality industry has always played a key role in Colmore Business District. Over the years we have seen the sector grow drastically. Through activities such as the Colmore Food Festival, the BID has helped to support the local restaurants, bars and pubs, which includes some fantastic independents. It’s great to see the BID supporting the industry in the area as it goes from strength to strength”.

Ann Tonks, Director, Opus at Cornwall St.

Glynn Purnell, Chef Owner of Purnell’s, Gingers Bar and Purnell’s Bistro

“200 Degrees Coffee owe a large debt of gratitude to Colmore BID. They welcomed us when we were just some beautifully battered brick walls and they have given fantastic support ever since. Their ability to organise and promote the business community here is second to none and the Colmore Food Festival is simply one of the best events of its kind in the UK. We share their ambition and look forward to working with them in the future.”

“Birmingham’s hospitality industry is really thriving and it’s perhaps most noticeable around the Colmore Business District. Some big names have made their home in the area, joining some well-loved independents. It’s easy to see the affection people have for some of these places, particularly at events like the Colmore Food Festival, which remains one of the highlights in my diary, and a great many other local food fans”.

Tom Vincent, MD, 200 Degrees

Laura Creaven, Founder of Award winning Food Blog Full to the Brum

SAFE AND SOUND We want everyone who works in or who visits Colmore Business District to feel safe and secure day and night. We work towards this by providing a visible team presence within the District, partnering on projects and delivering services that help to create a thriving and welcoming environment for everyone.

Our Security team works with partners to provide an active response to homelessness, helping both rough sleepers and businesses. Our Ambassadors help us to monitor the state of our street scene, and we partner with agencies to provide access to programmes on topics like counter-terrorism and business resilience.

As Colmore BID continues to promote the District as a premier UK destination for businesses: it is increasingly important to manage and monitor the on-street experience, so whether you are coming to work or visiting for the first time, the District makes a lasting, positive impression.

A Colmore Security Officer is employed to report and address anti-social behaviour and actively manage on-street activity within the District, such as begging and rough sleeping.

West Midlands Police to enhance the response to anti-social behaviour, and supported the delivery of Facewatch, an online reporting tool that was made available free of charge.

We work to tackle homelessness at a strategic level, for example, by working with Change into Action; a programme run by the Mayor of the West Midlands, that was part-devloped and supported by Colmore BID. We have also been working in partnership with Birmingham City Council to develop the Street Intervention Team.

The Security Officer scheme will be extended into the early morning and the evenings, and the Colmore Ambassadors will be maintained into our third term. We will continue to deliver Personal Safety Training sessions and offer targeted sessions for hospitality members operating later into the evening. We will also explore obtaining Purple Flag accreditation to highlight Colmore Business District as a safe night time destination.

Two Ambassadors are the eyes and ears of Colmore BID, providing a meet and greet service, visible reassurance and business visits. Counter Terrorism guidance and business resilience support is offered to relevant personnel. On-street charity collecting, or ‘chugging’, has been reduced thanks to continued partnership work. We have maintained strong links with

2011

Key information conduit during 2011 disorder

We will continue to work closely with the Mayor of the West Midlands and Birmingham City Council to address homelessness. We will continue to grow and develop the Colmore Security Network, and to keep businesses up to date with information about incidents that will impact their dayto-day operations.

2012

2014

2015

2016

2019

2021

2024

Personal Safety Training Sessions start

Additional Cathedral CCTV delivered

Ambassador Service delivered

Facewatch made available, free of charge

Colmore Security Network established

Partnerships to tackle homelessness established

Colmore Security Team established

Security presence to be extended

Ongoing work to tackle homelessness

Improved resilience messaging service

KEY STATISTICS

53,000 INTERACTIONS WITH VISITORS AND LEVY PAYERS IN THE LAST FIVE YEARS

3,500+ ASB INCIDENTS TACKLED IN THE LAST FIVE YEARS

REPORTED 1,500 ISSUES WITH OUR STREET AND PAVEMENTS IN THE LAST FIVE YEARS

“It has been a real pleasure to deliver the personal safety sessions in conjunction with Colmore BID. The District has a low crime rate, but it is part of a busy city centre and we have already had people put into practice what they have learned which has kept them safe. It has even led to convictions; the sessions are aimed at preventing you being a victim of crime wherever you are.”

“Keeping those who work and visit Colmore Business District safe is an essential element of making the District an outstanding place.” Alan Bain, Mott MacDonald Chair of Safe & Sound

Dan Gibbin, Personal Safety Trainer, MD of Birmingham Process Servers

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“The Colmore Business District is a key hub of activity within the city centre during the day, and it is growing as an evening destination as well. During a challenging period when the nature of threat and risk faced in the city centre has evolved rapidly, Colmore BID has been an important partner for West Midlands Police, adding to our work to keep the city centre, and those who work, live and relax here safe. We look forward to working closely with them again over the next 5 years.”

“Colmore BID have worked closely with us over the past few years, ensuring that sites within the district are given every opportunity to attend Counter Terrorism awareness training, helping to keep the district as safe as possible from the threat of terrorism. The team have organised large scale events at various different sites encompassing a wide variety of organisations. This support has allowed us to train an audience that otherwise may not have been attainable.”

Danny Long, Commander, West Midlands Police

Counter-terrorism Awareness Advisor, West Midlands Counter Terrorism Unit 2 9 31

COMMUNITY BUILDING

Colmore Chorus continues to grow, bringing people from across the District together through a passion for singing and music and our Community Games continue to facilitate friendly competition. Collective purchasing with First Mile has given local businesses a discount as a result of being part of the BID.

Over 35,000 people work in the Colmore Business District. This community of employees, business owners and decisionmakers are part of the fabric of the District. Outstanding people contribute to the personality of an outstanding place, which is why Colmore BID has, since 2009, offered people the opportunity to connect with social interest groups, find professional networks, and attend a range of events and activities designed to bring our community closer together.

SME support workshops have been delivered throughout the second term on topics from social media and tax advice, to team building and brand recognition. 84,000 copies of Colmore Life magazine have been distributed. The Bitesize email remains a key conduit of information. Over 30 workshops have been offered since 2015 free of charge, covering arts and craft, health and wellbeing. Colmore BID has supported Sifa Fireside by raising over £30,000 to support their crucial work in helping those sleeping on the streets of Birmingham.

to increase connectivity across the district and raise levels of engagement across the activities and events organised. To achieve this, #ColmoreLife will become a guiding principle for Colmore BID marketing and community building activity. A communal gardening club will be explored to help improve local public realm quality and offer positive mental health and wellbeing sessions. The Community Games will be expanded to embrace a variety of tests of skill and knowledge.

KEY STATISTICS

OVER £30,000 RAISED FOR SIFA FIRESIDE IN THE LAST FIVE YEARS

A Colmore Lecture series will bring inspiring speakers from a variety of backgrounds to the District. Opportunities for pop-up activity and impromptu experiences across the District will be explored. Welfare and wellbeing classes will continue to be offered to the District employees.

HELD OVER 30 HEALTH AND WELLBEING WORKSHOPS FOR DISTRICT MEMBERS IN THE LAST FIVE YEARS

In Colmore BID’s proposed third term, we aim to deliver an ambitious programme

2011

Colmore Chorus formed

2012

First Colmore Community Games held

2014

CBD Digest becomes Colmore Life Magazine

2015

Sifa Fireside adopted as our charity

2015

First Wellbeing and Craft Workshops held

2017

Over £10k raised to tackle homelessness

2019

Colmore Lecture Series developed

2020

Colmore Gardening Club gets planting!

2022

Workplace wellbeing showcased prior to CWG2022

2024

#ColmoreLife continues to drive inward investment

2023 HELD FIVE COMMUNITY SPORT EVENTS 33

“Colmore Business District is a key part of the local community and an organisation that Hays has been delighted to get to know better over the last 12 months. Alongside the established events such as the Community Games and Colmore Food Festival, they continue to be proactive and innovative in their approach, developing local favourites such as the Midday Mile and the Colmore Chorus. In addition to their daily role within the District, the BID have raised a considerable amount of money for their charity, Sifa Fireside, who provide services to homeless and vulnerably housed adults in the city. I know they have ambitious plans for the next 12 months and beyond, just another reason why this is a great place to work.”

“Wearing my Homelessness Taskforce hat, I have been hugely impressed by the investment of time and the depth of understanding shown by Colmore BID to tackle this agenda. The team have used their position as a hub for local businesses, large and small, to encourage and empower them to take action to help the homeless.”

“Beyond working hours we want to ensure that those who work in the district have the best possible experience, by enjoying #Colmore Life. “ Chris Pole, KPMG Chair of Community Building

Lorna Gavin, Head of Diversity, Inclusion & Corporate Responsibility, Gowling WLG

Tim Hall, Director, Hays “As a relatively new member to the District it was important to us to be involved with as many events as possible to understand the area, the businesses within and its people. Colmore BID provided a fantastic platform for us to do this. A standout moment for us was our involvement with their latest cinema club, which we proudly hosted here at Nettl. The BID and its team are relentless in ensuring the District and its businesses come first and are always there to help and advise when needed. We have witnessed this first hand.” Adam Whitehouse, Manager, Nettl 32 34

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BUSINESS MATTERS Colmore BID works to shape and articulate the strategic voice for Colmore Business District across the city, to make sure the collective voice of all businesses is received in the appropriate loci of influence. Birmingham city centre is in a process of renewal; from New Street Station and HS2 to the development of Paradise, it is more important than ever for Colmore Business District’s members to have a cohesive, collaborative and clear voice to make an impact on local, regional and national projects of importance and to work with others to amplify that message.

The Business Matters working group has been Colmore BID’s strategic business voice since 2009. It is a vital part of representing the collective view of Colmore Business District to Birmingham City Council, private developers, potential investors and stakeholders at a local and national level. The working group shapes Colmore BID’s strategic messages and amplifies other voices around the District to ensure the Colmore Business District community is well informed and able to influence the development of Birmingham.

Mayor’s Homelessness Taskforce.

Colmore BID has worked with the Greater Birmingham and Solihull LEP, by securing Local Growth Funding for our Snow Hill public realm schemes and continues to work with them on key strategic topics such as Freight and Transport.

Colmore BID has also developed a dedicated Property Owners and Agents Forum, in order to better engage with the needs of this key sector of the District.

Whilst taking a practical approach to tackling homelessness, we have played a key role in the strategic work done by the Mayor of the West Midlands and were one of the first members of the

As well as raising the profile of the District nationally, through membership of the regional BID Central Group and our role as a Board Member of The BID Foundation: Colmore BID instigated the City Centre Strategic Board. This Board, which replaced the Birmingham City Centre Partnership, brings together the five city centre BIDs and key senior stakeholders to set the long-term direction of the city, in terms of how the centre is managed and how work can be communicated and coordinated.

Throughout Colmore BID’s proposed third term, the Business Matters working group will focus on representing Colmore Business District’s strategic interests and offering members even more value for money by leveraging stronger community purchasing power.

2008

2013

2014

2015

2016

APRIL 2019

2019

2021

Colmore Business District established

BID 2 achieved with a 94% “yes” vote

Colmore BID responds to the HS2 Bill

Pot of investment worth £8.6m created

Colmore BID joins Homelessness Task Force

City Centre Strategic Board created

Colmore BID’s third term scheduled to start

Paradise joins Colmore Business District

Improved local B2B networks developed

KEY STATISTICS

HELD SIX PROPERTY OWNERS AND AGENTS FORUMS

WON SIX NATIONAL AWARDS FOR PROJECTS DELIVERED IN OUR SECOND TERM

HOSTED 10 NATIONAL AND INTERNATIONAL VISITS AS A BID OF BEST PRACTICE 37

“Colmore BID has been an exemplary Business Improvement District across a city and a region that took enthusiastically to the BID model right from the start. Colmore BID’s ability to leverage investment in public realm, make the street-level experience of Colmore life enjoyable for business and visitors alike and help firms attract and retain high quality staff means that another five years will bring even more benefits to this part of Birmingham.”

“The breadth of strategic decisions covered by Business Matters just goes to underpin the incredibly important work undertaken by the Colmore BID. It’s no surprise that we are internationally respected” Nicola Fleet-Milne, FleetMilne Chair of Business Matters

Andy Street, Metro Mayor, West Midlands Combined Authority “Colmore BID is a key strategic partner for Birmingham City Council. Colmore Business District continues to be a driver of the city’s economy and the work of the BID plays an important role in that. We are proud to work so closely with such a well-respected BID and look forward to supporting their work over the next five years.” Councillor Ian Ward, Leader, Birmingham City Council

36 38

7 3 39

BEYOND THE TERM A BID term lasts for up to five years, but creating, maintaining and upgrading an outstanding place is a process that cannot be limited by time. There are major projects emerging in and around Colmore Business District that will shape the face of Birmingham city centre for the foreseeable future. The Snow Hill Spatial masterplan has a raft of projects ready for when a suitable window arises. Other gateways being considered include improving north-south pedestrian connectivity from the retail core to the Jewellery Quarter and enhancing Edmund Street as an emerging east-west walking route connecting Snow Hill to Brindleyplace. The Paradise development will begin occupancy in 2019, HS2 at Curzon Street is planned for completion by 2026, with the St Mary’s Place Learning Quarter planned for beyond 2028. While we are unlikely to see these realised in Colmore BID’s proposed third term, it is nonetheless important for the District to be represented in discussions around these developments as they begin to gather momentum.

THE BID EXPLAINED WHAT IS A BID? A Business Improvement District (BID) is a defined area, within which local businesses work together to invest collectively in additional projects and services to improve their business environment. BIDs are established and operate in accordance with the Local Government Act 2003 and the Business Improvement Districts (England) Regulations 2004, having been voted for by a majority of businesses in a defined area for a maximum of five years. At the end of the term, a Renewal Ballot may be held. There are now over 300 BIDs across the UK, with 11 of these in Birmingham alone.

THE COLMORE BUSINESS DISTRICT Colmore Business District will be run by Colmore BID Ltd (Colmore BID), an independent ‘not for profit’ company, limited by guarantee. BIDs like Colmore Business District succeed because they are businessled, proactive and efficient. They do not replace baseline public services provided by organisations such as Birmingham City Council and West Midlands Police, but deliver additional projects and services and can swiftly respond to business needs. The award-winning Colmore BID was established in 2009 to create a thriving, nationally recognised business community around the Colmore Row area of Birmingham city centre, by delivering new projects, exciting events for workers and visitors and improving services for local businesses. Colmore Business District is now established as the commercial heart of Birmingham, with over 500 companies employing around 35,000 people and occupying over 5 million square feet of office space. A Renewal Ballot will be held to determine whether Colmore BID can enter a third term and continue for a further five years. If successful, Colmore BID will operate from 1 April 2019 to 31 March 2024.

40 42

1 4 43

FINANCE AND BUDGET i.

ii. iii.

Historic performance suggests that 98% of the billed levy will be collected each year, and this rate has been applied to our budget projections. A sufficient level of funding will be put aside as a contingency budget to cover any non-collection of levy. The estimated annual income from the annual levy will be £1,200,000. During the first two terms, the BID has worked to generate additional revenue. In the second term this equated to over £8.62m.

iv.

Operating costs of the BID are estimated as 20% of total expenditure.

There are no costs relating to the development of the new BID that will need to be repaid during the term.

BID LEVY AND BALLOT RULES Business Matters

BID Management

Outstanding Places

Leisure & Hospitality Community Building

Place Marketing

Accessible & Connected Safe & Sound

YEAR 1

YEAR 2

YEAR 3

YEAR 4

YEAR 5

TOTAL

Annual Levy Income

1,200,000

6,000,000

Business Matters

20,000

100,000

Outstanding Places

423,000

2,115,000

Accessible & Connected

44,000

220,000

Safe & Sound

200,000

1,000,000

Place Marketing

151,200

756,000

Community Building

67,200

336,000

Leisure & Hospitality

54,600

273,000

BID Management

240,000

1,200,000

Annual Expenditure

1,200,000

6,000,000

In developing the rules that will apply for Colmore BID’s THE BALLOT third term, consideration has been given to the Industry i. Notice of the intention to hold a ballot was provided Criteria and Guidance Notes for BIDs (2017), published to the Secretary of State on 9 May 2018, in line by British BIDs with industry partners. with Regulation 3(2) of the Business Improvement Districts (England) Regulations 2004. THE BOUNDARY ii. Electoral Reform Services will send those i. Colmore Business District includes the area set out responsible for properties or hereditaments to be in the map of page 7 of this document. subject to the new BID a ballot paper on 15 October ii. Page 48 includes a list of streets that will be included 2018. in the area. iii. Each hereditament subject to the BID will be entitled iii. This list, combined with the map, set out the total to one vote in respect of the proposal in a 36-day area that is referred to throughout this document as postal ballot which will commence on 15 October the District. 2018 and close at 5.00 pm on 20 November iv. Hereditaments as described at ii) on page 46 and 2018. Ballot papers received after 5.00 pm on 20 that are located within the District will be a part of November 2018 will not be counted. Colmore Business District. iv. In order for the proposal to be successful at ballot v. A number of streets are identified as being shared the result will need to meet, as a minimum, two with Retail BID. These streets are referred to as the independent criteria which are: Shared Area. a. Of those ballot papers returned by the close, those vi. In the Shared Area, businesses will be split in the voting in favour must exceed those voting against following way: and a. Retail businesses that currently pay a levy to Retail b. Of those ballot papers returned by the close, BID will not be included in Colmore Business the total rateable value of those properties or District. They will not receive a ballot paper or be hereditaments that vote in favour must exceed the able to vote in any ballot that relates to Colmore total of those voting against. Business District. They will also not be required to v. The result of the ballot will be announced on pay a levy to Colmore BID. Wednesday 21 November 2018. b. Businesses that occupy a hereditament that is not vi. If successful at ballot, the new BID will commence as described above will be included in Colmore delivery of services on 1 April 2019 for a period of Business District. Their entitlement to vote in any five calendar years to 31 March 2024. ballot relating to Colmore BID and their duty to pay any levy will be determined in line with the rules set out in this document. 3 4 45

THE LEVY i.

If successful at ballot, the new BID term will run for five years from 1 April 2019 to 31 March 2024 (The Term). The BID levy will become mandatory for all eligible ratepayers.

ii.

iii.

iv.

The BID levy will be applied to all eligible nondomestic hereditaments with a rateable value of £10,000 or more. The liability for the levy falls on the liable party for non-domestic rates, referred to in this document as the BID levy payer. The eligible non-domestic hereditaments are those located within Colmore Business District, as defined above. The levy will be set at 1.5% of the rateable value for each hereditament, as assessed in the Local Non-domestic Rating List 2017, as at 1 January 2019. No subsequent adjustments will be made to levy charges for outstanding proposals not reflected in the rating list as at 1 January 2019, including any future rating revaluations that occur during the term. The exception to this will be variations to rateable value due to any change of use or a physical change to a property or hereditament including inter alia; new construction, merger, subdivision, extension and refurbishment which result in the issue of a new entry (entries) in the Ratings List current at that time. The Ratings List will be examined for new entries each year prior to the issue of levy invoices.

vi.

Business premises with rateable values below £10,000 will be exempt from the BID levy.

vii.

The annual levy payment will be capped at £25,000 for any individual BID levy payer or incorporated group of companies.

xi.

Where a property is taken out of the Rating List, the BID levy will apply up to the day before the effective date of removal and the annual BID levy will be apportioned accordingly.

xii.

There will be no relief for vacant, untenanted premises; the liability for the levy will fall to the property owner until a new lease is confirmed. Where at the time of ballot, there is no current occupational lease, the owner will be entitled to vote in the ballot.

viii. The levy will be invoiced annually in advance to all eligible BID levy payers for each chargeable period from April to March each year (The Chargeable Period). No refunds will be made. ix.

The number of hereditaments required to make a levy payment for Colmore Business District is estimated at 680.

Where a new hereditament is brought into the Rating List after the start of The Term, liable parties will be liable to pay a BID Levy based on the new rateable value applying to such hereditaments. Where a new assessment is brought into the rating list, the BID Levy will apply from the effective date as shown in the applicable rating list, meaning any new entries in the rating list after the 2017 list ends will be subject to the rateable value and effective dates in any subsequent list. The annual levy will be apportioned on a daily basis.

xiii. The levy will be discounted for charitable organisations at the same level as their mandatory rate relief (currently 80%). There will be no other discounts, exemptions or allowances. The BID levy will not be affected by the small business rate relief scheme or any discretionary relief granted.

xvii. Birmingham City Council will be responsible for the collection of the levy. Collection and enforcement arrangements will be similar to those for non-domestic businesses rates, with the BID Company responsible for any debt write off. xviii. The City Council has confirmed that it will collect the levy at no charge to the BID and absorb the initial set up costs for Colmore BID’s third term, as well as being liable for the levy on its own premises within the BID area. The BID is extremely grateful for the continuing support of Birmingham City Council.

xiv. The BID levy will be adjusted in line with the annual inflationary or deflationary factor for Local Non-domestic rate bills as calculated by HM Government. xv.

The BID levy is not subject to VAT.

xvi. The annual levy will be apportioned on a daily basis.

BASELINE SERVICES

LIST OF STREETS Barwick Street Bennetts Hill (to the junction of Waterloo Street) Centenary Way Chamberlain Square Church Street Colmore Circus Queensway Colmore Row (except as defined below) Colmore Row (southern side from St Philips Passage to the junction of Upper Bull Street)* Congreave Passage Cornwall Street Great Charles Street Queensway Edmund Street Livery Street Margaret Street New Market Street Newhall Street (to the southern side of the junction with Great Charles Street) Old Square Paradise Street* Printing House Street Snow Hill Queensway St Philips Place* Steelhouse Lane (part) Swallow Street Temple Row (northern side) Temple Row (southern side)* Temple Row West The Priory Queensway (part) Upper Bull Street (eastern side) Upper Bull Street (western side)* Victoria Square* Waterloo Street (northern side) Waterloo Street (southern side)* Weaman Street Whittall Street Any additional streets that are developed and fall within the boundary of the Paradise Development. *Shared with Retail BID 47 48

West Midlands Police

Flowers and Floral Features

West Midlands Police will:

• Provision of a grounds maintenance service on city owned

• Continue to facilitate access to senior officers, including the provision of an Officer who holds the rank of

Superintendent or higher who will be a member of the Board.

land.

Highways

• Continue to provide operational support via a

Birmingham City Council will, together with their service

• Provide a Neighbourhood Policing Model that covers the

• Inspect and conduct both routine and emergency

Neighbourhood Inspector or his delegated representative. city centre 24 hours a day, 7 days a week.

• Allocate a Neighbourhood Team with a level of

responsibility to the District. The team will be resourced with an appropriate level of Constables and PCSOs and will be led by a Sergeant who will act as a day-to-day contact.

• Continue to appropriately resource the Street Intervention Team for the duration of the project.

Birmingham City Council Christmas Lights • Birmingham City Council will endeavor to provide a

Christmas Tree in Victoria Square and up to five trees on

the balcony of the Council House, subject to sponsorship. Events • Birmingham City Council will continue to facilitate the

use of public spaces in the city centre in line with their statutory duties.

provider, Amey:

maintenance of all carriageway, footway, kerbs, verges,

cycle tracks, highway signage, road markings and highway drainage. This will include programmed replacement of infrastructure in line with the current service contract.

• Inspect and conduct emergency and non-urgent repairs to Street Lighting and relevant powered apparatus, including programmed replacement of infrastructure in line with the current service contract.

• Precautionary gritting of Priority Carriageway routes and Priority 1 pedestrian routes, post-gritting, snow clearing on priority 1 & 2 Carriageway routes and reactionary

treatments to pedestrian routes in priority order. They will also provide and maintain grit bins.

• Provide and maintain the Council’s on and off-street parking and provide enforcement

Waste Management and Cleaning • Birmingham City Council will provide:

Daily cleaning using large and small mechanical sweepers. Daily collections of waste. Daily use of vacuum cleaner. Use of mechanical sweeper, with hot wash attachment, when required.

7 4 48 49

BID GOVERNANCE AND MANAGEMENT Colmore Business District is operated by Colmore BID Ltd (Colmore BID), an independent and private sector led ‘not for profit’ company limited by guarantee (Company Number 6181225) and this will continue for the Company’s third term. The Board of Directors The Company has a Board of Directors who serve voluntarily (without remuneration) and are accountable to the BID levy payers. The Board upholds and promotes the vision and objectives of the BID and oversees all elements including financial and contractual arrangements, human resources, standards and compliance, operational and service delivery, setting strategic direction, performance management and acting as a key consultative and advisory body on BID services. If successful at ballot, a Board of Directors that provides representation for businesses in the District will be constituted. The size and structure of the Board will be agreed prior to the commencement of The Term. Current Board Directors will be invited to retain their Board positions. If there is a surplus of Directors, Directors will be invited to step down. Alternatively, a transparent process will be undertaken to deselect Directors. If there are any vacancies, applications will be invited and a transparent selection process undertaken to elect Directors from April 2019. Additional members may be co-opted as required. Professionals may be invited to attend meetings as 50

required, but will not have voting rights. If a Board position becomes vacant, applications will be quickly sought.

There will be at least four Board meetings a year to consider and approve the work of the BID.

services such as payroll and IT and commission specific expertise from time to time.

During the first year of The Term, ongoing constitutional arrangements will be reviewed and agreed by the Board, subject to agreement by members at an Annual Meeting.

Every BID Levy Payer will be eligable to become

members of the company and vote at general meetings. Each BID Levy Payer will have one vote at general meetings.

FINANCIAL MANAGEMENT

The Board will include two nominated members from Birmingham City Council. Both members will be Councillors. One member will be an appropriate elected member for the ward that covers the City Centre. The other will be the Leader of Birmingham City Council, or an appropriate, delegated cabinet member. The Board will also include representation from West Midlands Police. This member will hold the rank of Superintendent or above. The Board will include a representative from Transport for West Midlands (TfWM) (or the relevant transport authority for the West Midlands). This member will be Director level or above. Each year, the BID Board will elect a Chair and ViceChair from amongst its private sector members. Both must be a Director of the Company and can be reelected. Nominated representatives from Birmingham City Council, West Midlands Police and TfWM are not eligible to hold the role of Chair or Vice-Chair.

Together with Birmingham City Council, the BID will ensure that all businesses within and around the BID area, whether included as levy payers or not, are engaged with its work and that communications activities that encourage inclusivity are undertaken. Colmore BID extends its gratitude to Board Directors, both past and present, who have committed their time to support the BID for the benefit of the whole District.

BID MANAGEMENT A number of Working Groups will be established,

reporting to the Board and each consisting of a Board Director/Champion to drive forward the agreed priorities and programmes of the BID. Members of the groups will be drawn from businesses based in Colmore Business District. From time to time, members from outside of the District may also be invited to join a Working Group, where their particular knowledge and / or skills will be of benefit to the group. On a day to day basis, the BID will be managed through an Executive Team and led by a BID Executive Director, who will continue to work hard to support levy payers and deliver the additional projects and services required. The BID may need to purchase professional

Colmore BID will monitor financial performance at its Board meetings. Colmore BID will provide copies of statutory accounts and financial statements to the Local Billing Authority annually and to levy payers on request. A financial summary and Chair’s statement will be sent to all levy payers annually. Colmore BID will work closely with Birmingham City Council on matters such as levy collection and related financial management. Financial information will also be made available to members on the BID’s website. An annual presentation to levy payers and stakeholders will be held at which progress on BID objectives will be fed back to those in attendance. An Operating Agreement between the BID Company and the City Council, which includes the Council’s baseline service statements, is agreed and will be in place at the commencement of the new BID. This governs how the BID levy is collected and administered and handed over to the BID. A draft version of this agreement is available on our website, www. colmorebusinessdistrict.com. Colmore BID will meet with the Billing Authority on a quarterly basis to discuss service delivery, levy collection and financial management issues. 9 4 51

WORKING IN PARTNERSHIP Colmore BID works successfully in partnership with Birmingham City Council, West Midlands Police and others on a range of services and projects and this will continue into a proposed third term. Colmore BID also works closely with other city centre BIDs (Jewellery Quarter, Retail Birmingham, Southside and Westside BIDs) on activities to benefit Birmingham city centre as a whole. Specifically, the key services provided by Birmingham City Council and West Midlands Police have been baselined. An overview can be found on page 49 of this document. The full documents will be available at colmorebusinessdistrict.com and on request. These set out the minimum service standards, which will help to reassure levy payers that their BID levy is funding additional and not baseline services.

ALTERATIONS TO ARRANGEMENTS Provided that the BID is meeting its overall objectives, the BID Board will have the ability to vary service delivery and expenditure allocation, according to the changing demands of levy payers and the business environment. Changes to the BID boundary or to the levy rate would however require an Alteration Ballot.

HOW TO VOTE Between Monday 15 October 2018 and Tuesday 20 November 2018, BID levy payers will be given the opportunity to vote on the proposal for the renewal of the Colmore BID for a further five years. The confidential postal ballot will be conducted in line with the BID Regulations by Independent Scrutineer, Electoral Reform Services (ERS) on behalf of Birmingham City Council. Each property (hereditament) subject to the BID will be entitled to one vote. BID Levy Payers that are liable for more than one hereditament will be entitled to one vote per hereditament. Prior to this, the BID, working with Birmingham City Council, will have completed a canvass process to identify a voter list which will be used for the purposes of the ballot. In the case of an empty or partly refurbished property, where no occupational lease exists, the property owner will be entitled to vote.

The ballot process and timeline will be as follows: Business Plan Launch and Annual Meeting for levy payers

11 SEPT

Notification of Ballot

1 OCT

Voting Starts. Ballot papers will be posted to all eligible businesses/voters

15 OCT

Last date voters can appoint a Proxy Voter

10 NOV

If required, any replacement ballot papers will be dispatched

14 NOV

Voting Ends at 5pm ‘Ballot Day’. Ballot papers received after this time will not be counted

20 NOV

DECLARATION OF BALLOT RESULT

21 NOV

A MESSAGE FROM NICOLA FLEET-MILNE In October 2018, we will be asking businesses to Vote Yes for our third five-year term. What you have read is Colmore BID’s ambitious Business Plan for 2019 to 2024. We believe this represents a raft of ambitious new projects alongside a refreshed set of core deliverables members expect from us – you told us so during our extensive consultation work. Colmore BID will not replace Council services - Business Improvement Districts are about additional services and support, and we will continue to follow this mantra. However, the need for the BID as a strong voice to protect and influence the management of the city centre is greater than ever. Colmore BID has enjoyed tremendous success since it was formed in 2009 and the projects delivered have changed the face of our District. But we must not become complacent. Local authorities across the country must still find financial savings across a raft of non-statutory services, and Birmingham is no different. Simply put, without Colmore BID, the District will lose over £1 million of business-led investment and place marketing work every year and levy payers will feel this loss at street level.

It remains vitally important for businesses to VOTE YES for a third term to ensure Colmore BID can continue to support members and influence the ongoing transformation of our District, our city and our region, in becoming a world-class experience for businesses, investors, and visitors.

WHAT WOULD WE DELIVER WITH A LEVY OF £1.2M? A bigger and better Colmore Food Festival Extended security service into the evening Continue to have Ambassadors providing a welcoming presence and the ‘eyes and ears’ in the District, reporting broken paving, people sleeping rough, and street-cleaning needs More award winning public spaces across the District, large and small Innovative use of parking spaces Pilot project for freight delivery Continue to help tackle homelessness in the District Outdoor art exhibitions Work with SMEs providing profile and support More street cleaning, floral displays and Christmas lights Continue advancing a sense of District belonging through Colmore Life magazine, networking events, sporting groups and lunchtime activities Ongoing promotion of the District through social media 3 5 55

Colmore BID Waterloo House, 20 Waterloo Street, Birmingham B2 5TB

T: 0121 212 1410 E: info@colmorebid.co.uk colmorebusinessdistrict.com

Designed and produced by Nettl of Birmingham w: nettl.com t: 0121 643 8020 Photos credit to Richard Kiely, Ross Jukes and Jas Sansi. Text credit to Chris Hurst, Clockwork City.