Contents
Comcen are much more than an IT reseller
Management Team
5
About Comcen
6
Skilled Expertise
7
Tech as a Service
11
Audio Visual Solutions
13
Cyber Security
35
Cloud Solutions
39
Hardware Upgrades
43
Software and Licensing
51
Lifecycle IT
55
Managed IT Services
59
Managed Print Services
61
Modern Office Spaces
65
Office Essentials
69
The Comcen Timeline
72
Customer Services
75
Contact Us
77
Services, Solutions, Smiles...
78
Technology Showcases
80
We can provide you with the technological innovations and continued service support that will help your business grow.
Management Team Forward-thinking dedicated leaders, passionate about Comcen, who maintain Continuing Professional Development to improve success through developing themselves, their teams and company culture.
Dave Matthews
Stuart Williams
Ian Greenhill
Managing Director
Sales and Purchasing Director
Technical Director
davem@comcen.co.uk
stuartw@comcen.co.uk
iang@comcen.co.uk
Dave is the Managing Director of
Stuart hasover over30 30years yearsinissales salesand and leads Stuart has leads
Ian is responsible for ensuring that
Comcen and is responsible for providing
a highly-skilled team of IT consultants.
Comcen’s global strategic and
leadership and operational excellence to
Stuart credits his lifelong love of
operational needs for IT infrastructure,
advance all divisions of Comcen as well as
rugby for his team-focused approach
systems, applications and services are
leading the Senior Management Team.
and relentless dedication to constant
met at world class level.
improvement.
Martin Casey
Diana Stroia-Matthews
AV Director
Finance Director
martinc@comcen.co.uk
dianas@comcen.co.uk
Martin has been with Comcen since
Diana has worked as a Financial Director
its inception and was the catalyst for
at Comcen for 12 years. She manages
our AV division. Martin encourages his
the company’s overall finances and is
team to build strong client relationships
responsible for driving the creation of
by listening thoughtfully and then
the long-term financial vision and plan for
exceeding expectations.
the company. 5
About Comcen We look after your offices so you can take care of business. Choosing Comcen means that you will: Get the best advice – from an IT Reseller who wants to find you the best deal. You will get a personalised service from our IT consultants who carefully select products and services to make your budget go further. Gain competitive advantage – utilising new technology will help develop your digital maturity so that you are prepared for the emerging digital environment. We can organise visits from product / technical specialists to discuss and demonstrate products in more detail. Invest more – our Tech-as-a-Service finance option is a subscription based model for renting hardware and paying monthly. You can upgrade every 2-3 years with software licencing, anti-virus protection and IT support included. Reach further – with new cloud technology your business can work to remove time and place barriers and improve collaboration for your business with video conferencing and unified comms, editing and annotating in real-time and over the internet. Employ the best talent – utilising your IT talent in the boardroom while we run your offices, Comcen can help you select the best technology to recruit and retain the best employees by meeting the expectations of all generations, especially Generation Z. Gain from our experience – with 35 years history you can be confident that we know the IT sector. Our IT consultants are dedicated to life-long learning and gain industry accreditations via on-going training in new technological advances.
6
Skilled Expertise
Skilled expertise As a customer of Comcen you benefit from working with an experienced IT Consultant who will work closely with your IT and procurement teams, understanding your business needs and responding with a service that continually exceeds your expectations.
Your Account Manager will ensure you are kept up-to-date and informed
Apprenticeships at Comcen
about the latest product developments and innovations, with agreed regular newsletters and site visits. If you are looking to keep up with the tech curve, simplify the ordering process, streamline product sourcing and get the best pricing, give Comcen a call on 01792 515566. IT Consultant Benefits: • Your own dedicated Account Manager will ensure you get the best customer experience. • Product recommendations will be based on your needs and future digital strategy. • Our direct relationships with manufacturers will give you access to special bid prices, all of which are passed on to you.
Kieran Norfolk IT Consultant “Last year I completed an apprenticeship with Comcen which has built-up my knowledge of technology products, service and customer support.
• Your Account Manager understands IT and your infrastructure essentials to ensure that your solution works and is scalable. • Ongoing training and accreditation via manufacturers means you can be confident that the knowledge will be shared with you. • Free CPD tech training is offered to all of your staff to ensure you maximise your investment.
Comcen have guided me throughout the apprenticeship, providing me with opportunities to learn from experiences, and encouraging me to put forward creative ideas that provide a high level of customer service.
• Ongoing technical support is available to ensure that you minimise downtime and your employees continue to work towards the bottom line.
I am looking forward to working on accreditations with key brands to deepen my understanding of IT solutions so that I can continue to provide solutions that help my customers businesses grow.”
Acronis
Adobe
APC Select
Avocor
Brother
Acer
DELL
Eaton
HP
Intel Technology
Jabra
Kyocera
Lenovo
Lexmark
McAfee
Microsoft Silver
Netgear
Oki
Poly
Sennheister
StarLeaf
Veeam
Veritas
WD Surveillance
Xerox
Zebra
Apple
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10
Tech as a Service
Tech as a service Like all good ideas, Tech-as-a-Service is simple. Instead of buying hardware outright, you pay a monthly (or weekly, quarterly or whatever frequency suits) subscription for your hardware, across a huge range of vendors, whatever it is you need.
At the end of the contract period, you either make a new deal, hand the
Tech as a service
equipment back or upgrade to the latest version of the product. Add in software, services and maintenance – and it sounds like it’s getting more complicated, but in fact, it’s just as simple – everything can be placed under the same contract with one regular fee being paid. As more end-user customers adopt cloud-based software and services, they are seeing the benefits of subscription-based consumption. We see absolutely no reason why the same approach can’t be taken to hardware.’ Tech-as-a-Service can be used to give you access to new technologies that you
Danny can help
would otherwise not be able to invest in right now and spread the cost of that
IT Manager
investment over the lifecycle of the product. As Comcen can also offer very attractive residual values at the end of the defined lifecycle – which could be anything between 18 months to five years – the subscription price it can offer can be very attractive.
“Within increasingly competitive market places and a continuous pressure to deliver the very best customer / student / employee experience, technology has
Tech-as-a-Service completely removes the need to invest working capital into a
never been so valuable than it is today in
depreciating technology asset, whilst significantly reducing the overall cost of
both corporate and public sectors.
ownership. The residual value associated with Tier 1 brand technologies reduces the overall cost to fund additional software, services or products.
The focus is now on creating a slick, flexible and rapid response environment
It also enables you to take advantage of related upgrades at any time.
to push business standards, growth plans
Customers who subscribe to Tech-as-a-Service can immediately secure the latest
and profitability.
technology, software, training and related services without capital expenditure at much lower cost and without the overhead of lifecycle management, data
Tech-as-a-Service cuts through some of
erasure or end of life disposal.
the more traditional restraints that all organisations face: (time, infrastructure,
Benefits: • Combine hardware, software and services into a low-cost subscription.
With a more flexible ‘Pay as you go
• Access to the latest technology.
model ‘TAAS’ offers the ‘on demand’
• Optimise IT budgets and simplify asset management.
scalability that organisations crave to
• Reduce complexity in IT support.
achieve longer standing goals.”
• Simplify bills and realise significant cost savings.
12
budgets)
Audio Visual Solutions
Audio Visual Solutions Comcen AV is a leading audio visual and unified communications supplier and installer with a strong and proven portfolio of products and services.
Comcen AV recognises demands on the businesses to meet the expectations of employees from five generations. Advancements in audio visual technology have significantly improved the way your employees interact by eliminating distance barriers, increasing data analysis, communicating information and developing new ideas. Comcen AV’s experience and approved supplier status on various frameworks have provided us with the unique understanding to deliver you state-of-the-art AV solutions that streamline and simplify sophisticated technology, meeting your objectives and budgets.
Martin Casey AV Director
The Comcen AV team can help you with video conferencing, digital signage and video walls, interactive screens, modern projectors, virtual reality, control systems and video surveillance.
“Comcen has a long history of successfully supplying AV products and services throughout the UK, offering
Benefits of AV in the workplace:
full audio visual integration including services such as design, consultation,
• Meetings can take place without leaving the office eliminating travel costs,
installation, control programming and
the time taken to travel to meetings, and therefore can be seen to be a more
system maintenance. We have one
productive use of your teams time.
of the most comprehensive product
• AV technology can improve your communication methods and enable you to
Portfolios, representing more than
update content at the click of a button, keeping your messages current and
70 manufacturers and covering over
making sure everyone is on the same page.
250k products.”
• Remote working becomes an effective and realistic option so that you can widen your geographic location and hire the best talent. • Traditional print is static, digital alternatives show video, social media updates, photos, news feeds and adverts, creating a dynamic content that engages with its audience. • AV technology is scalable. This means you can control displays from multiple locations within a single source via an existing network.
Stuart James Head of Sales and Public Sector Division “We believe that our success in becoming a Public Sector supplier is not only down to our very advantageous price, but also our experience. We have fostered many close relationships within the NHS, Government and Education and will always go the extra mile to ensure that we meet and exceed all our customer expectations.” 14
AMX Harman
Avocor
Casio
Clevertouch
CTouch
Epson
Extron
Hitachi
LG
NEC
Optoma
Panasonic
Promethean
Samsung
SMART Technologies
Poly
StarLeaf
Logitech
Crestron
Mersive
Brightsign
Philips
JBL
BenQ
15
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Audio Visual Services Comcen AV has the experience and expertise from successfully providing solutions to clients, delivering a range of services to take your AV projects from conception to completion and beyond.
Training
Video Conference (Corporate AV)
We provide professional tailored training designed specifically around your new equipment to ensure that your organisation has the skills to get the most out of your investment. Installation Comcen AV offer a comprehensive installation service, with a UK network of installation teams. Maintenance Agreements
Rachel can help
Protect your investment with an on-site maintenance agreement ensuring you
IT Consultant
have adequate service levels to meet your needs. “Video conferencing has reached the Technical Support
stage where it is viewed as a necessity.
We provide professional audio and visual technical support to all our customers.
Using cloud-based video software allows for cost-effectiveness, scalability
Product Supply
and flexibility to meet your expanding
Whether supply only or fully installed, we have the experience to ensure you
communication needs.
purchase the correct product for your requirements. We pride ourselves on the ability to source virtually any product.
It’s a big move to use the cloud which can have great benefits. The usage of
Project Management
audio visual technology and Voice over
Every project Comcen AV undertakes is assigned a dedicated PRINCE2 certified
Internet Protocol (VoIP) can positively
Project Manager.
impact your employees and your business at large. Interaction enhances
Maintenance & Repairs
comprehension, and you will have better-
We offer full maintenance and repair services on all existing AV equipment
trained and more engaged employees at
regardless of whether we installed the equipment or not.
your disposal.
System Design
Audio visual installation is also a strategic
Drawing on our experience and expertise we design and configure innovative
method of saving operational costs
audio visual systems tailored to your specific needs.
and time.”
17
Public Sector Comcen AV have worked closely with many organisations within the Public
AV Public Sector
Sector and continue to form strong relationships today.
We have secured places on the much coveted National Procurement Service (NPS), Higher Education Purchasing Consortium Wales (HEPCW) and Shared Business Services (SBS) framework for the NHS in England, for the supply of audio visual
Mike can help
products and services.
AV Health Business Development Manager
This means we have met all the key standards and requirements needed to be compliant with public sector procurement procedures, saving you valuable time
“In my work environment my customers
and resources. The frameworks are a free service which means you won’t be
come first. I am passionate about
charged for using frameworks or national agreements
working together and discussing audio visual solutions that will make your
Public Sector Framework Benefits:
vision a reality. Technology is always
• You can be confident that Comcen have been carefully evaluated for best practice and EU compliance to be selected for the Frameworks. • The framework can save you time where administrative tasks are streamlined, increasing the ease and speed of ordering. Additionally, Direct Award
changing and adapting and it is exciting to see how new audio visual technology can be implemented to improve NHS employee and patient experiences alike.”
Options offer quicker access to products and services. • You can gain access to a wider choice of the latest products and services because we work closely with leading manufacturers, and can pass on technical up-to-date advice to help you with requirement and solution building. • Competitive prices can also be passed on to you because we are able to run promotions and discounts exclusive to the public sector, making government agencies’ money go further. • Comcen AV has always been proud of its Welsh roots. You can work on your AV strategy with Comcen AV through the medium of Welsh or English. James can help AV Education Consultant
Frameworks
‘All Comcen AV Consultants are trained by both our engineering and technical departments so that we are well versed in the use of interactive screens and projectors in the classroom. We can
NPS
HEPCW
SBS
complete full site surveys for new or existing classrooms or meeting rooms, plus we facilitate training session for your teachers on certain interactive screens. The best part of my job is helping you to select an AV solution that works and improves your teaching or working experience. It is a great feeling to go into a classroom and see how the new AV technology in place enhances the next generation’s education experience.”
18
Case Study : NHS technology brings the concept of virtual service delivery to life.
Winner of the NHS collaboration award at MediWales Innovation Awards 2018 “NHS Collaboration with Industry – Hywel Dda University Health Board’s Pulmonary Rehabilitation Team, developed the Virtual Pulmonary Rehabilitation (VIPAR) service to connect standard lung rehabilitation services to local village halls and community independent living centres via video conferencing. They worked in partnership with Comcen and Polycom to deliver the technical needs for the system.” – MediWales Awards
Author
Tags
Matt Sims
NHS | Poly | Video Conferencing
19
The Company
The Vision
Hywel Dda University Health Board provides healthcare
Virtual Pulmonary Rehabilitation (VIPAR) service set a goal to
services to a total population of around 384,000 throughout
connect standard lung rehabilitation services to local village
Carmarthenshire, Ceredigion and Pembrokeshire.
halls and community independent living centres via video conferencing.
Pulmonary Rehabilitation is a programme of exercise, education and stress management consistently advocated as an effective,
Hywel Dda University Health Board aimed to reduce gaps
cost-efficient, evidence–based intervention that improves clinical
and inconsistencies in delivering Pulmonary Rehabilitation
outcomes, decreases hospital readmission rates, decreases
across Carmarthen, Ceredigion and Pembrokeshire. For
the length of any hospital admission, and the requirement for
example, respiratory patients in Ceredigion had no Pulmonary
GP contact, in individuals diagnosed with a chronic respiratory
Rehabilitation services having to travelling over an hour to
condition.
Glangwili hospital in Carmarthen.
Services
An experienced AV consultant was assigned to Hywel Dda University Health Board and a working group was assembled to
Dedicated expert IT consultant Site Survey
link solutions to identified needs. The solution needed to enable members of the multidisciplinary team to deliver education and support to respiratory patients over a larger geographical area.
Technology showroom visits Onsite demonstration Two-week demo
After a preliminary site survey, Comcen presented Hywel Dda University Health Board with a number of solutions, identifying products that would suit the needs of both sites within the set
Technology open day
budget.
Tech-as-a-Service IT Support CPD Training
Not being part of the NHS infrastructure, connecting Tregaron Hall to Glangwili Hospital posed several issues. To overcome this problem, Comcen liaised with NWIS the hospitals VC service provider’s, to ensure that the best possible solution was offered.
20
Solutions
Smiles
Hywel Dda University Health Board sort a state-of-the-art
The powerful video and audio performance and interactive
video conferencing system that would allow sessions to
content collaboration allow the Clinical Lead Occupational
run simultaneously between the Pulmonary Rehabilitation
Therapist and Physiotherapist for respiratory to be present in the
department in Gangwili Hospital and Tragaron Hall.
hub site (Glangwili Hospital) and therapy support workers and respiratory nurses to be present at the spoke site (Tragaron Hall).
Comcen recommended the Polycom Real Presence Group 500 video conferencing system. This solution is ideal for conferencing
NHS employees are able to fully interact, monitor and discuss
rooms and other collaborative environments using large screens
the Pulmonary Rehabilitation sessions and respiratory patients
because of its powerful video and audio performance and
are able to see, hear and interact. Bringing users closer together
interactive content collaboration.
and driving meaningful conversation, delivering education and support to respiratory patients on how to manage their lung
Comcen suggested using a secure virtual room which allows both
condition in the hub and spoke site simultaneously.
sides to log in and control the cameras for maximum flexibility. The Polycom VC system allows the occupational therapist and
The video conferencing technology increased the number of
physiotherapist to control the camera, so they can zoom, rotate,
patients sessions could be deliver to, without financial cost of
change the angle and communicate with Tregaron to offer an
travel to another venue; releasing time for other clinical work.
immersive and comprehensive session.
“Working with the Bevan Commission and in partnership with industry has brought the concept of virtual service delivery to life. The support from Comcen has been invaluable throughout the project. This really was true collaboration by all involved in the development of the VIPAR service.” – Michelle Dunning, Project Manager, Hywel Dda UHB
Point to Point
Hub and Spoke
HUB
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22
Case Study : State-of-the-art training facilities meet the needs for next generation radiologists.
“CPD training was also to be included to ensure that the equipment was used correctly to maximise the investment.�
Author
Tags
Matt Sims
NHS | Avocor | Microsoft | CTouch | Mersive Solstice
23
The Company
The Vision
The National Imaging Academy Wales is an NHS facility that trains
Radiology Academies are well-established in other parts of the
the next generation of radiologists and imaging professionals
UK, and widely viewed as a successful model for radiology training
from Senior House Officer through to Consultant level.
nationally, and this Welsh Academy will deliver the highest level
Established with ÂŁ3.4m of funding from the Welsh Government,
of teaching to meet the increasing pressures imaging professions
the Academy is Wales’ flagship purpose-designed facility
are facing. The investment would enable visiting consultants
which will meet the increasing need to train more Consultant
to deliver training modules at The Academy in accordance with
Radiologists across the UK.
the Royal College of Radiologists curriculum in a dedicated environment which is equipped with the latest technology.
Services Spaces included a 100 seat lecture theatre, a large meeting space, Dedicated expert AV consultant Site Survey
five smaller meeting rooms and six training rooms. It was identified that The Academy 100 seat lecture theatre
Technology showroom visits
needed to record and stream live lectures across Wales, and a key
Onsite demonstration
NIAW requirement was ease of connection for visiting lecturers.
Two-week demo Technology open day
that allow trainees sitting at the back of the larger rooms to see
Tech-as-a-Service
the details clearly and take part in discussions. The source of the
IT Support
images could have been Windows PCs, MacBooks or Android
CPD Training
devices, and the files themselves could be very large and network authorisation limited due to confidentiality.
A dedicated AV consultant was appointed to the project where
CPD training was also to be included to ensure that the
a working group and site survey was conducted which identified
equipment was used correctly to maximise the investment.
the need to accommodate 70 delegates in a workshop/seminar type environment. 24
A challenging requirement was for high quality presentations
Solutions
Smiles
The large meeting space was fitted with multiple repeater
Comcen worked in direct conjunction with The National Imaging
screens and a 4K, 86” interactive screen creating a workshop/
Academy Wales IT department and was able to install the
seminar type environment.
complete solution to allow the Academy to open on time and within budget.
Six smaller training rooms and five meeting rooms were equipped with 84” and 75” interactive screens from Avocor, Microsoft and
The AV technology allowed Radiologists to work interactively
C-Touch. The screens in each of these rooms are fully interactive,
with images from across Wales, providing a unique training
allowing tutors and trainee Radiologists to work with images
experience. Consultant Radiologists conducting the training are
from across Wales delivering a unique training experience. The
able bring in images based on their own professional experience.
screens were also configured as interactive whiteboards, allowing
Trainees also go out to hospitals and return with images of their
images to be marked up as discussion progresses.
own to share. Presentations delivered to the class as part of the programme fully utilise the screencasting functionality in which
In order to enable students to interact in discussions
Mersive Solstice has proved easy to use and totally reliable.
screencasting was recommended, allowing tutors and trainees to share high resolution, medical images from their desktop with
“Image sharing is seamless – it just happens. No swapping of
the whole class; Comcen recommended Mersive Solstice for
cables or dongles and no fiddling with on screen settings. Our
easy connection. Mac, iOS, Android and Windows devices can all
tutors and trainees alike don’t really notice that the technology
connect easily with no dongle which was a major plus. MacBook,
is there. Mersive Solstice just works in the background allowing
iPhone and iPad users could use native mirroring, Android users
the class to focus its attention where it should be – the image and
could use Miracast and Windows laptop users could download
what it’s telling them about the health of that particular patient.”
and install the App without administrator rights. The number of
– Stephen Buckle, Radiology Clinical IT Systems Manager, National
simultaneous users is unrestricted and connection is easy, quick
Imaging Academy Wales
and intuitive.
“Mersive Solstice just works in the background allowing the class to focus its attention where it should be...”
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Case Study : Microsoft is supporting Welsh schools commitment to 21st Century experiences.
“Ysgol Bae Baglan was a landmark project for the Welsh education sector; the single biggest investment in schooling infrastructure in Neath Port Talbot’s history...”
Author
Tags
Thomas Shevlin
Microsoft | 21st Century Schools | Education | Projection | WiFi
27
The Place
The Vision
Ysgol Bae Baglan is a Microsoft Showcase School with
Ysgol Bae Baglan was a landmark project for the Welsh
commitment to developing 21st Century competencies.
education sector. The single biggest investment in schooling infrastructure in Neath Port Talbot’s history, the £40 million
One of the first all-through schools in Wales, it has quickly
project has created a new ‘through school’ – a unique education
become a landmark scheme and provides accommodation for
model providing seamless schooling from ages three to 16.
300 primary pupils, 1100 secondary pupils and a fully integrated 100 pupil Additional Learning Needs (ALN) unit.
The 21st Century facilities support an innovative approach to learning, providing pupils with the digital skills that will prepare them for an active role in society.
Services A working group was established which included a Comcen AV Dedicated expert AV consultant
consultant, staff from Ysgol Bae Baglan and members of Neath
Technology showroom visits
Port Talbot CBC, to identify new technologies available.
Onsite demonstration
A core stipulation of the contract was to ensure total Wi-Fi
Two-week demo
coverage for the whole campus, for no cables to be on view and
Technology open day
for all works to be completed in time for the school opening in
Tech-as-a-Service IT Support CPD Training
September. With so many possible technological solutions available Comcen arranged a ‘technology open day’ to explore the various options from a range of manufacturers and identify the best possible fit.
Comcen tendered for the 100k contract and were awarded the tender for AV products from Neath and Port Talbot CBC, and
CPD training sessions were also held for teachers to familiarise
installation of the AV equipment from Bouygues.
themselves on the use of all the new technology in order to maximise investment.
28
Solutions
Smiles
To meet the wifi stipulation 100 wireless access points were
Comcen installed the latest technology to reform the way
needed throughout the campus to guarantee the best possible
teachers and students interact.
network coverage. Working closely with Bouygues UK, Comcen AV engineers fitted all the brackets and cabling during the
The front-of-class technology is engaging and offers
construction of the school to allow a professional finish, with all
opportunity to explore ideas and research information at the
cables hidden from view.
swipe-of-the-hand. Pupils can access tablets and Macs to use digital notebook software and storytelling apps to create
It was decided that the installation of 89 xEpson ultra short
interactive reports.
throw projectors with a projected 90” diagonal image onto the teaching walls, would provide the best visual solution. Our
The loudspeakers allow voice reinforcement and audio
engineers also installed Phonak Audio Systems – RogerTM
enhancement enabling better listening from pupils and less
Dynamic Soundfield, classroom amplification systems.
repetition from the teachers, to enhance the teaching learning experience.
Using Panasonic’s large format displays and embedded Sedao digital signage software, 12 digital signage screens
The digital signage can display flexible professional messaging
were installed throughout the school to allow for effective
to attract and engage staff, pupils and visitors. Plus, all works
communication and display vital student information.
were completed in time for the new term.
“The 21st Century facilities that we provide support an innovative approach to learning that provides our pupils with the digital skills that will prepare them for an active role in society.” – Michael Tate, Head teacher, Ysgol Bae Baglan
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30
Case Study : Ringland neighbourhood hub model is bringing communities together.
“The community hub success is already recognised as specialist services in the community that will have a bigger impact on the local people’s lives...”
Author
Tags
James Morgan
Technology | Services | Project | Community | AV | Local Council | CTOUCH | Samsung
The Company
The Vision
Ringland was chosen as the first location to pilot the hub model
The Hub will provide the right support, in the right place, putting
before it is rolled out to other areas. A dilapidated council
residents at the heart of service delivery. Newport City Council
building that wasn’t really being used, was to be reconfigured
wanted to create something dynamic, not stereotypical, making
and modernised as a community centre to become home to
use of new technology in such a way that members of the
many community services such as Work and Skills, youth services,
community want to come in and use the hub. The space is to be
Families First, Resilient Communities, libraries, Flying Start and
used by lots of different people, for lots of different reasons, so
other partner organisations.
the brief is to be as broad as possible.
Services
The dedicated AV consultant started from zero and met with all departments involved to understand their end-goals.
Dedicated expert AV consultant Technology showroom visits
Conversations were not technical to begin with but the group was able to develop technical knowledge and build on requirements as the project progressed.
Onsite demonstration Two-week demo Technology open day Tech-as-a-Service IT Support
A key requirement was to create a wow factor that would bring the community into the hub to use technology that they don’t have at home. That technology would be built at Comcen HQ first, to be tested and to ensure that no failure would cause delay onsite during installation.
CPD Training CPD training sessions and on-going support is also available for staff across all departments to familiarise themselves with the new technology and maximise use of technology. 32
Solutions
Smiles
Our engineers installed six C-Touch screens because of durability,
CTouch is a great multifunctional device that will enhance user
teaching software Oktopus, the ability to connect numerous
experience. From an education perspective, the CTouch will
devices for collaborative work and presentation features.
take provision to the next level. For example, educational-based services, such as the Post-16 Work Based Learning project aims to
The eight small pods included installation of 24 inch Samsung
engage 16 to 18 year olds disengaged with the schooling system.
screens that can be connected to laptop for project work. There are a couple of digital signage screens to enhance messaging.
The new technology will enable users to navigate council services that are online such as, job clubs. Additionally, the technology
The WOW factor came in the shape of a nine screen video wall
will encourage community groups to utilising the tech and spaces
centrepiece that consisted of nine LG 49” video wall screens, all
building camaraderie and group spirit.
tested before installation. They were installed on special brackets with micro adjustments enabling the screens to be pulled out
The beautiful videowall certainly has its WOW factor and
individually for maintenance and then connected back together
potential for community-based activities, such as, cinema nights
as closely as possible, to create a striking 4K 147” showpiece.
for young people.
The next phase will include meeting rooms with elements of
The community hub success is already recognised as specialist
video conferencing.
services in the community that will have a bigger impact on the local people’s lives. The tech is relevant and applicable in the 21st Century, and helps to identify opportunities out there. The ‘Newport Neighbourhood Hub’ is the first of many.
“We had a vision to embrace technology but we didn’t know how the technology fit. James has been incredible. Seeing the tech installed we know he made the right choice for us.” – Rhion David, Delivery Manager from Newport City Council
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Cyber Security
35
Cyber Security When will your business’s next security breach take place? It is alarming that business owners need to worry about ‘when’ not ‘if’ they are targeted.
The cost of cyber and data security breaches can weaken the reputation of your company from attackers accessing data, changing content, destroying valuable information and extorting money; all of which generally interrupt business-asusual practices. Malware is designed to harm your computer: Botnets infect your internetconnected devices; Ransomware attacks encrypt your information for ransom;
Cyber Security
Remote-Access Trojans (RATs) use your backdoor to gain access; Rootkits and bootkits infect your start-up codes; Spyware monitor and harvest your personal information; the Trojan disguised but malicious; and Viruses and Worms attach themselves to your computer files, replicate and spread. New areas of concern come in the form of malware from devices such as mobile phones, USBs and Bring Your Own devices (BYODs). Additionally, the downloading of files and employees sharing data externally are also risky practices that should be monitored.
Karen can help IT Consultant
The General Data Protection Regulation (GDPR) rightly draws attention to the importance of your customer’s data and the responsibility of your business to use
“You should know that ransomware is
that data and protect it. Businesses that put strong emphasis on data protection
trying to steal your data and malware is
have a competitive advantage in a world where data is one of the most valuable
trying to encrypt all your files. You may
assets of business.
not know that you are being hacked until your device has seriously slowed
Viruses that did not exist a few weeks ago could be robust enough to destroy your
down and you are unable to perform
business in minutes. Security strategies need to be put in place at board level to
simple tasks. The cost could destroy your
track new regulations, take proactive actions that advance alongside new types of
business and reputation.
cyberattacks and Comcen can help you with that. You may already have some antivirus, but The importance of Cyber Security:
you may want consider a Complete Cyber Security Solution? Comcen can find you a
• Cyber-attacks can interrupt practices and bring down your business. • Losing customer data will ruin your reputation. • Ransomware hold your sensitive information ransom. • Crypto mining harnesses your processing power. • All of which incur big costs to your business!
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solution based on different scenarios.”
Acronis
Kaspersky
Malwarebytes
Sophos
Bitdefender
Solarwinds
Symantec
SonicWall
Trend Micro
Check Point
“You may already have some antivirus, but you may want consider a Complete Cyber Security Solution...”
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Cloud Solutions
39
Cloud Solutions Cloud computing enables your employees to access system resources, data storage and power over the internet, rather than from their own hard drives.
In other words, cloud is a data centre, accessed through the internet, and used by many users at the same time. “The cloud is just a metaphor for the Internet. It goes back to the days of flowcharts and presentations that would represent the gigantic server-farm infrastructure of the Internet as nothing but a puffy, white cumulus cloud, accepting connections and doling out information as it floats.”
Backup Systems
– PC Magazine (2016) The right cloud solutions can accelerate your business, maximise value and innovation, improve secure backup and offer scalability that can enable your own bespoke applications to be developed to their full potential. Additionally, cloud improves productivity by enabling your teams to work closely even when miles apart, and share and edit documents remotely. Vikky can help Cloud solutions can empower your business, but one size doesn’t always fit all.
IT Consultant
Comcen understand as Modernise IT Infrastructure and offers a range of cloud services. At the forefront of our trusted cloud solutions is security and integration,
“Knowing the value of your company’s
we will work closely with you to choose the right cloud solution and to make the
data and implementing a secure backup
implementation of cloud as seamless as possible.
plan is key strategy for modern business. Backup systems are vital for saving
Why Cloud can improve productivity:
important files and restoring computer devices, servers and phone systems
• Lower costs, accessing your systems and data through the internet. • Quicker tech, increased flexibility and mobility for your employees and remote working.
keep up to date with the latest backup technology in order to recommend the best protection against loss of data for
• Enhanced security and quicker disaster recovery for your data.
your business; reducing disruption and
• Remote collaboration, annotation and greater staff satisfaction.
looking after you’re the reputation of
• All of which also help to make your business more eco-friendly!
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after a system failure. At Comcen we
your business.”
Cloud Software
Adobe
Office 365
Cloud Storage
Other Storage
• On Premise Servers (Azure)
• Storage Area Network Disaster Recovery
• LPrivate Cloud
• NAS Network Attached Storage
• Hosted VMs
• Server Disks
VMware
Zoom
• Encrypted Storage • USB Sticks • Portable HD • Tape Drives
“Migration onto Cloud can allow you and your staff to connect, empower and work together from anywhere...”
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Hardware Upgrades
43
Hardware Upgrades Investing in the right tech is imperative for business growth and competitive advantage.
According to a survey by Intel and J. Gold Associates, employees can waste up
Hardware
to 11 hours per year waiting for an older PC to start up. Plus, older PCs can make employees 29% less productive.1 There is so much to think about and so many brands and products to choose from, finding your way through the huge choice of hardware can seem challenging. Matching specifications against your business needs so that the solution is scalable for future growth is essential to ensure that you won’t waste money on technology that will become obsolete in six months’ time.
David can help IT Consultant
Comcen can deliver a comprehensive selection of hardware from desktop to server environments, as well as being your midrange systems connection. This includes a
“Comcen can provide cutting edge
full product range: network solutions, desktops, laptops, servers, routers, switches,
technology to our customers all over
control panels, screens, printers, copiers and more.
the UK. We can guide you through the options, and provide you with
Hardware Upgrade Benefits:
competitive pricing. We offer a quick turn around and pride ourselves on delivering
• Our hardware recommendation will always consider your businesses future growth by ensuring your solution is scalable. • Requirement building will take into account where technology is used across
to support your network with our own engineers and service partners. The
your organisation, for example, design, finance, human resources, inventory,
other big plus is that we are agnostic so
purchasing, marketing, engineering, etc. all require different specifications.
we will not push you towards a specific
• Payment options and subscriptions can spread finance out into monthly instalments rather than one big upfront cost. • Quicker loading times, improved web performance, faster processing and responsiveness improves your business productivity. • Meeting employee technology expectations increases your employee’s morale and retention. • Increasing your productivity saves you money. • Choosing the best technology and communication methods meets your customer expectations making your business more competitive.
1 Intel and J. Gold Associates https://www.intel.co.uk/content/www/uk/en/business/small-business/sme-pc-study.html
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time and time again. We can also help
manufacturer, we can supply them all!”
Acer
Apple
Belkin
Canon
Crucial
DELL
D-Link
Eaton
Fujitsu
Kensington
Kingston
Lacie
Lenovo
Lexmark
LG
Logitech
Microsoft
Netgear
OKI
Samsung
Seagate
Sony
StarTech
Symantec
Toshiba
Western Digital
Zebra
Intel Technology
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Case Study : Tech upgrades increase productivity and support growth for award-winning UK digital learning company.
“CDSM wanted an investment that would improve productivity, efficiency, teamwork and overall employee happiness...�
Author
Tags
Karen Kenny
CDSM | Avocor | Office Upgrade | DELL | iPad
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The Company
The Vision
CDSM is a leading UK digital learning agency that design
CDSM decided to invest in their own learning platform and
and develop e-learning solutions for some of the largest
build their own content and needed to expand its technology
organisations in Wales and the wider UK.
to support growth. They needed to kit out a brand new office space and consider a number of remote workers.
CDSM developed the HWB alongside Welsh Government as a strategic digital channel to support the delivery of the
CDSM wanted an investment that would improve productivity,
curriculum in Wales. It provides its users with access to a range
efficiency, teamwork and overall employee happiness.
of centrally-funded, bilingual, digital tools and resources, including Office 365.
Services
A complete technology overhaul was required to support the latest architectural development programmes. Comcen
Dedicated expert AV consultant Technology showroom visits
assigned an experienced dedicated IT consultant to the project. Karen is accredited as a hardware, software and cybersecurity
Onsite demonstration
reseller, she understands infrastructure and was able to offer
Two-week demo
advice, guidance and recommend the best technology to meet
Technology open day
CDSM needs. Karen is able to provide the level of support CDSM requires now and in the future.
Tech-as-a-Service IT Support
Comcen organised an onsite demonstration where CDSM were
CPD Training
able to test specification and efficiency before purchase. As a tech company CDSM took control of the demo because they knew exactly what they were looking for and the technology was so intuitive the demo turned into their own specific training.
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Solutions
Smiles
Comcen is a DELL EMC Partner and for this technology
Upon deployment the difference was immediately apparent,
expansion recommend Dell XPS-15/13 laptops and a new server.
CDSM found they could build things quicker, deployment was
They supplied a mixture of iPad Pros to assist with everyday
faster and testing was quicker.
tasks and UltraSharp 24 InfinityEdge monitors with dual monitor stands for enhanced productivity in the office.
CDSM have found it easier for staff to annotate and draw using iPads. Pen and paper are no longer required everything can be
The focus of attention was the supply and installation of the
done directly on the iPad and be shared quickly, rather than
Avocor 65” 4K Interactive Display with InGlassTM Intelligent
taking a photocopy and sending it.
Touch and built-in OPS-i5 (behind the screen). The large format screens included video conferencing capabilities for remote
Avocor screens have come into their own with the remote
workers collaboration.
workers. Meetings have become fun and exciting and far more productive as they can visually communicate easily. Now they can see and be seen in meetings, they take an active role by screen sharing and adding annotations to projects.
“100% I recommend Comcen it’s been solution, solution, solution. Our guys look at tech all the time and we know we can trust Karen. When you’ve got a good supplier, you know they are looking after your best interests.” – Kieran McGlynn, Chief Operating Officer at CDSM Thinqi
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Software and Licensing
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Software and Licensing Comcen can help you with Software License Optimisation because we understand software licencing models and we can help with free software audits to help you to maximise software use, while minimising spend.
It is important that you purchase the correct number of licences needed for your
Software
business in order to be compliant. IT Managers who are knowingly non-compliant can be held liable and prosecuted by the Federation Against Software Theft (FAST). Your business activities rely heavily on the critical applications or functionality provided by software packages that run on your company’s IT infrastructure. Because of this, working with a partner who understands the needs of your business can be as critical as the applications themselves. That is why, at Comcen, we take pride in the software services and solutions we can offer you.
Karen can help IT Consultant
Software Licencing Benefits: “Licencing is complicated, with so many • Software is important to your business productivity, enabling your staff to work to maximum capacity. • The correct software can assist you with improving your resources,
different agreement options it’s often not clear what the best route for a business to take. On premise licences
manageability and distribution to many devices, improving your employee’s
can be Transactional, Perpetual or
experience.
Subscription based. Cloud licences can
• Buying software has progressed from purchasing software upfront and paying the full price before use, to paying for software as you use it, with different providers offering different licencing models. This flexibility helps you to choose the correct payment option for your business and, in some cases, scales payment alongside business growth, seasons and/or events. • Working with our IT Consultants can offer you peace of mind, understanding of legally liability and fines, so you can rest assure, that you are compliant. • Having a software licencing strategy can enable you to streamline purchasing, re-ordering and accounting.
be based on usage or number of end users for example. Along with all these different licencing models comes the management and monitoring which is difficult, but paramount. At Comcen we have the knowledge to help your business manage the complexities of licencing. We can advise on the correct agreements for your business/ organisation, assist with Software Audits and help with deployments and migration, from the beginning to end.”
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Adobe
Auto CAD
Microsoft
Solarwinds
Zoom
Acronis
Kaspersky
Malwarebytes
Sophos
Bitdefender
Symantec
Microsoft Teams
“At Comcen we have the knowledge to help your business manage the complexities of licensing...”
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Lifecycle IT
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Lifecycle IT Comcen delivers complex IT solutions, simply, but our services don’t end at the point of sale.
Our IT Asset Lifecycle Management (ITALM) is designed to increase your
IT Lifecycle
organisation’s productivity by helping you to make informed decisions on your IT needs and services at all stages of the cycle. We aim to extend your investments life-cycle and minimise the risks that outdated technology can have on your business productivity. Our simple model can reduce complexity by guiding you at every stage. We can consider updates, maintenance, sustainability and environmental compliance while you focus on driving business growth. Matt can help Lifecycle IT Benefits: • You can work with our IT consultants to plan your IT/AV strategy, considering
“Comcen’s IT Disposal service is focussed
the whole cycle of your investment, reducing complexity, and minimising the
on minimising waste and reducing the
impact that outdated IT can have on your business.
costs associated with the disposal of IT
• We can test your investment by ensuring your IT is configured out of the box with all the software your business heavily relies on. • Lifecycle IT can save your team time because we are able to offer additional services, such as delivery, deployment and the removal of all the redundant packaging. • A strong Lifecycle IT plan will extend the value of your assets through continued contracts such as maintenance, updates and upgrades. • At the end of the lifecycle, when the unit needs to be decommissioned, we can offer full recycling services to ensure your technology is disposed of in an environmentally friendly way.
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IT Consultant
equipment. Whether you need a simple free disposal service or are looking for a partner to handle your complex requirements, Comcen is here to take care of everything for you every step of the way.”
04 Disposition 01 Procurement
End-to-End Asset Lifecycle Services
03 Management 02 Deployment
Take the complexity out of provisioning, managing and supporting your IT assets.
Procurement Streamline your entire IT procurement process. Comcen is a one-stop-shop for any technology asset with multiple warehouses and configuration options available. Deployment and Integration We understand that you need to keep working without interruption and your IT staff need to minimise desk visits and migration issues. Our end-to-end service simplifies the entire deployment process. Manage and Support Our post deployment support offers a wide-range of preventative and asneeded maintenance plans which ensures your assets and infrastructure are managed and operate efficiently. Disposition The last stage is not the end of our lifecycle solution. Comcen responsibly remove Assets form the environment while safeguarding your company data and licensing. 57
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Managed IT Services
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Managed IT Services Our range of services can help you to plan, develop and transform your existing IT systems.
Managed IT Services
Professional Services
From Micro SMEs (<25 employees) to multi-site, multi-million-pound corporations; we provide affordable IT support and services to businesses throughout the UK across a variety of sectors including manufacturing, accountancy, charities, tourism & hospitality, human resources, health, media, and more. Services Offered: Our services can be delivered on an individual, ad-hoc or a retained basis and can be thought of as a ‘list’ of services you can select to benefit your company:
Steve Bain Pisys
• IT Support
• Broadband & WiFi
• Dark web monitoring
• Hardware Installation & Upgrades
• Cybersecurity Training
• Microsoft Office 365
cost-effective, outsourced IT team; we
• Phone Systems
• Server Backups & Cloud Storage
have extensive experience of working
• Network Cabling
• Cyber Security Analysis & Updates
• IT Support
• Email Management
“Whether we work alongside your in-
Benefits to your business: • Low Risk – Transparent monthly billing – no hidden costs – Regular reviews to ensure you don’t pay for a service you don’t need – Transferring to us from an existing provider is fast and effortless
house IT department or become your
with businesses of all sizes to manage the IT needs of your business.”
“97% of problems are resolved remotely...”
• Excellent Customer Service – We use our own engineers – Speak directly with a friendly, experienced Microsoft Certified Engineer – We don’t try to baffle you with jargon – Helpdesk is open 7.30am to 6.00pm, Monday to Friday – 97% of problems are resolved remotely
Ian can help
– Onsite engineers available within 2-4 hours
Technical Director
• Experience & Qualified
“We tend to build these things (in this case video wall) at Comcen first because we
– We deal with all sizes of business in all sectors
can test each screen to check for failure
– Delivering Managed IT Services successfully since 2003
and reduce any delays on site. We can also
– We have Microsoft Gold partner status
upload and check software beforehand so that engineers are only worried about installation.”
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Managed Print Services
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Managed Print Services Managed Print Services can help you to save money and resources by determining your printing use versus your printing needs.
Our experience suggests that printing costs can be reduced by up to 30% through
Managed Print Services
proactive print fleet management. Comcen Managed Print Services (MPS) will offer you an increased awareness of your total printing costs. We understand the struggle to control expenditure and monitor usage in an increasingly complex print environment. Additional savings could be made by improving your fleet management, maintenance requirements and security needs. Using a free comprehensive assessment of your printing, we can create a custom-fit program that allows people, processes and technologies to work together seamlessly to achieve your
Andrew can help
organisational goals.
Managed Print Consultant
Comcen’s Managed Print Services means that your team can stop worrying about
“Understanding your print use vs print
maintaining printers and supplies and get back to business. Regardless of the size
needs and reducing waste is a 21st
of your business, a Comcen Managed Print Service will put you in control.
Century business strategy. Managed Print can help you to reduce costs
Managed Print Service Benefits:
and streamline invoices, balance your networks, control data security and
• Reduce your costs by preventing unwanted and unnecessary printing.
reduce your environmental impact
• Receive only four invoices a year.
to meet demands placed on modern business.”
• Improve your productivity by balancing printer networks and removing your underutilised machines. • Control your data security with restricted printing access. • Reduce your environmental impact as your business grows.
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Brother
Canon
Epson
Konica Minolta
Kyrocera
Ricoh
Utah
Xerox
Managed Print Service Benefits:
Reduce Costs
Reduce Environmental Impact
Control Data Security
Only 4 Invoices Every Year
Improve Productivity
â&#x20AC;&#x153;Managed Print can help you to reduce costs and streamline invoices, balance your networks, control data security and reduce your environmental impact to meet demands placed on modern business...â&#x20AC;?
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Modern Office Spaces
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Modern Office Spaces The modern workforce need bright buzzing spaces to engage with colleagues, customers and new technologies.
The ambiance of where your employees work is really important for productivity
Furniture
and comfort. It is true that buildings and offices are never truly finished, they always need to be designed around the occupant’s needs where maintenance and upgrades are necessary to continue to function well. The meeting place has been reformed and renamed many times and technology is a major influencer for this. Employees move between private offices, cubicle banks, open floor plans, communal areas, and sound-proof rooms and huddle spaces. Nicola can help Comcen can offer you the correct planning of a workspace to maximise capacity
Modern Workspaces Account Manager
and produce a work friendly, safe environment. Once your objectives have been analysed your space will be designed to be efficient and effective based upon
“Creating a modern workspace can
operational and aesthetic requirements, as well as your financial considerations.
increase productivity for your workforce and create the right impression for your
We can source a variety of office seating, desking, storage, conference and training
customers. We continuously research the
furniture, as well as us offering a selection of delivery services to match your
latest trends in contemporary work spaces
needs.
and can offer full service from design to completion for new offices or for the
Modern Furniture Benefits:
refurb of existing offices. Additionally, we understand IT infrastructures, hardware
• Creating a better working environment and a nicer space to work in improves your employee morale and productivity. • Choosing the correct desks and chairs improves your employees comfort without compromising the importance of a healthy workspace and good ergonomics. • You can also organise your work space with complementary storage, noise reducing desk mounted screens and a choice of cable management gadgets to ensure a trip free workspace, helping your employees to maximise performance with clear and positive thinking. • Inviting your customers to meet you at your modern offices that showcase a contemporary company and boosts your customer’s first impressions.
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and software specifications, storage and audio visual requirements when considering your office transformations.”
Avior
Bisley
Contour Ergonomics
Elizea Tinsley
®
Ergotron
Fellowes
First
Jemini
Serrion
Store Stack
MultiBracket
Sit Stand
“We can offer full service from design to completion for new offices or for the refurb of existing offices...”
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Office Essentials
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Office Essentials Although not often viewed as a strategic element in a company’s planning, without essential office supplies such as stationery, toner and ink available in the right locations at the right times your business simply wouldn’t function efficiently.
At Comcen we don’t distinguish stationery or consumables from any other
Stationery
business requirement, our high levels of service and quality remain the same. The Importance of Office Essentials: • You can streamline your purchasing, removing the hassle of dealing with multiple suppliers. Comcen is a one-stop-shop for all your office essentials. • Comcen can help you stabilise your businesses daily workflow with our next day delivery on many of the 20,000 products we offer, ensuring you are able to order the right equipment, for the right place and time. • Comcen partners with the world’s leading manufacturers such as Brother, Canon, Epson, Kyocera, HP, Lexmark and Xerox that guarantee you reliable and quality consumables that are safer for your machines and better for the environment. • Our excellent relationship with our partners means we can pass on highly competitive prices to you. • Comcen Account Managers can provide you with up-to-date guidance on products that support new laws such as electronic shredders for compliance
Sharon can help IT Consultant “Having the right office supplies is essential for the day-to-day running of your business. Objects such as pencils, pens, calculators, paper and other larger office items, such as furniture, need to be available to your employees to work productively and efficiently.
with GDPR. From a basic Bic pen, highlighters, document wallets, to more complex items such as binding machines, data storage to projectors. We ensure that your office will have everything you need, whilst ensuring the price is just right.”
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Brother
Canon
Epson
HP
Xerox
3M
BIC
Casio
Concord
Pentel
Pritt Stick
Pukka
Q-Connect
Sellotape
Silvine
Tippex
2Work
Airwick
Announce
Arista
Avior
Contour Ergonomics
Ergo-Brite
First
Go Secure
Graffico
Nescafe
Store Stack
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The Comcen Timeline
1982
1992
2005
A Garage Startup
The Home of Innovation
Winning Tenders
Most IT start ups begin with
The 90s brought major
A growth in audio visual
a simple idea in a garage
technological advancements
products and demand
and Comcen is no exception.
and Comcen expanded its
established our Comcen AV
Tasked with building a PC for
portfolio to a wide range
division who developed good-
a friend our founder instantly
of technology products,
practice methods to design,
understood the commercial
including peripherals and
supply and implement
need for affordable
networking, as well as
advanced AV solutions.
technology in this emerging
consumables: toners, ink
market.
and media.
Winning multiple places on the UK wide Public Sector First suppliers in the UK
Head Office moved to a
tenders in education, local
to build IBM equivalent
larger premises, increased
government and health
machines.
staff and warehouse space â&#x20AC;&#x201C;
services.
still our home today.
First innovation of portable CD-ROM drives in the UK.
New branch in Leeds.
2010
2017
2020
Going Global & Digital
Thinking Sustainable
The Future
An expansion into our
In the race to reduce business
Understanding how new
first European office in
impact on the environment,
technologies can assist
Galati, Romania, building a
a move into Managed Print
our customers to achieve
multilingual administration,
Services (MPS) enabled
their goals is a key value of
sales and support services for
our customers to reduce
Comcen. Frequent product
Europe.
resources, printing usage,
and service training with our
costs, administrative burden
partner brands and gaining
and increase control on
reseller accreditations are
printing and data security.
large parts of our strategy to build the knowledge needed to provide the best advice to you, our customer.
The launch of our eCommerce site www.comcen.co.uk with expanding 100k searchable
35th Anniversary was
products and extra features
celebrated with an IT
to benefit our customers.
Expo event for our AV and
Exciting new merger for 2020.
IT Consultants, Account Managers and customers to build stronger relationships and showcase technology to help their businesses grow. Count down to 40 years providing IT solutions in 2022.
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Customer Services
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Customer Services Our range of Professional Services can help you to plan, develop and transform your existing IT systems.
Your confidence in our ability to meet and exceed your needs is built around the
Customer Services
level of customer care that you receive across all of Comcen. We take every effort to ensure that you are treated professionally, respectfully and promptly. We aim to respond to any issue raised within one hour where possible, to ensure we continue to help you achieve a positive working environment. If we are unable to give you an answer immediately due to the nature of the issue, we will run a thorough investigation and provide you with relevant feedback and a resolution. One of Comcen’s aims is to ensure that our customers are happy in order to win
Nicola can help
the trust of our partners and manufacturers and continue to improve our products
Senior Customer Relations
and services in the future.
Representative
Our Customer Service Team are here to answer your questions on:
“Comcen is customer focused so customer service is a priority for the whole
• Products – post-sales issues and warranty issues.
company. Should you need any support
• Logistics – delivery queries.
our department are there to help solve
• Technical – technological queries. • Finance – invoices and credit notes.
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any issues quickly. We enjoy our work, interacting with customers and ensuring that they are happy.”
Contact Us Swansea (Head Office) E: sales@comcen.co.uk T: 01792 515566 A: Bruce Road, Swansea West Industrial Park, Swansea SA5 4HS Leeds Office E: leeds@comcen.co.uk T: 0113 234 5000 A: Unit 6B, Harewood Yard, Leeds, LS17 9LF European Office E: eusales@comcen.co.uk T: 0336 802844 A: Comcen - European Division, SRL Marea Britanie Sucursala Galati, Str. Gheorghe Doja, Nr. 3, Bl. 9A, Sc.6, Ap.97, Galati, Romania 800501
Comcen Technology E: hdw@comcen.co.uk T: 01792 515525 Comcen Audio Visual (AV) E: av@comcen.co.uk T: 01792 515504 W: www.comcenav.com Comcen Managed Print Service (MPS) E: mps@comcen.co.uk T: 01792 515582
Follow us! Comcen @Comcen_Online @ComcenTechnology
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Customers
“100% I recommend Comcen, a lot of that comes from the relationship and trust I have with my Account Manager Karen Kenny, but it is also down to the quality of service, quality of products, product choice and product knowledge. I think they are the key things when dealing with a supplier and I rate Comcen very highly on all of those.” – Kieran McGlynn, CDSM
“We trust Matt completely to advise us on our Audio Visual needs and work together through our priority lists. Matt has taken us to London showrooms for demonstrations and organised on-site Technology Open Days for our colleagues to really understand end-user needs. He is always on the phone and email, and that’s not just myself but everyone at Cwm Taff has his contact details and he will answer everything that we throw at him. I am very happy from an Account Manager’s perspective that he ticks all the boxes in terms of replacements, advisory, guidance, roll outs, implementation, new tech, always looking to new things. Technology upgrades are a continuous life-cycle and we enjoy Matt’s suggestions of new tech and how it can improve employee experiences and patient care within the NHS.” – Mark Evans. Head of Service Management, Cwm Taf Morgannwg UHB
“James has been brilliant! The level of support we’ve had has been incredible. The projects quite big, over time and involving lots of different departments and organisations. Technology is something that we want to really embrace, James has been fab, he is there when we want him, the after-sales support has been brilliant already and today he’s just reassured us again that there’ll be continual support. I think we are in a really good place, we didn’t know anything about technology. We had a vision and a goal but we didn’t really know how the technology fitted. Working with a Comcen AV Consultant to advise was necessary. He listened to the vision of the project and after seeing it installed and with the demonstrations we had today, it’s just cemented in the fact that James made the right choices for us and we remain incredibly happy going forward.” Rhion Hollister, Delivery Manager - Newport Youth Academy at Newport City Council
“I would recommend Comcen… and we were recommended Comcen through our education team because they have the same equipment. Our Account Manager listened to us and what we wanted to achieve, then tailored the products and quote to achieve the best pricing. I think the future proofing is excellent we can scale up easily and add to our solutions over time.” – James Stevens, Cardiology Clinical IT Systems Manager, Royal Gwent Hospital
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Distributors
“I have had the privilege to work with Comcen since 2005 and its position as an industry leading AV and UC integrator is testament to hard work and effort of the fantastic people that work for the company. Whether that be their drive to go the extra mile to support and serve their customers or their approach to upskilling and training staff in the latest technology and solutions, it is Comcen’s people that are the foundation of its success and the long standing customer and supplier relationships that it quite rightly enjoys. Comcen’s knowledgeable and dedicated staff are ideally positioned to support the growing trend and objective for workspace transformation and will be at forefront of ensuring the successful adoption and implementation of the rapidly evolving technology in this space.” – Steve Robertson, Head of AV Sales, Exertis
“It is worth investing our time in Comcen because the team is engaged, there is a genuine interest in learning about new technology. We have a great relationship, they are a strong team, attentive to detail and they are very good at what they do. I have worked with Comcen since 2014 selling projectors, printers and desk top monitors. There has been an evolution of technology since then and we have moved towards digital signage, interactive screens, video walls and audio; collaborative technology for remote flexible working, such as, video conferencing and unified comms.” – Harry Bushnell, Business Development Manager, Midwich
Manufacturers
“Comcen has always been a fantastic partner of ours and consistently go the extra mile to ensure our products are represented in the very best possible light. They have taken the time to understand our portfolio from the ground up which is massively helpful for end-users. Equally, their customer service is exceptional, and therefore reflects as well on our brand as it does on theirs. They are a nice bunch of people too.” – Gregg Ringer, UK Head of Market Development, CTOUCH
“At Avocor, we recognize the fantastic team at Comcen, we have great lines of communication with their sales team and feel that they fully embrace the Avocor proposition. The product knowledge is excellent across the board, and their commitment to pre and post-sales support for the end-user demonstrates their value add in the marketplace.” – Mark Mason, VP Sales, UKI, Avocor
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Technology Showcases Tech that makes a difference!
Choosing the right technology can be a complicated process. Our AV consultants will provide you with the information you need to compare and contrast various solutions but there is nothing like a demo to verify your decision. Our Comcen consultants can organise various means of trying out technology, from visiting brand showrooms for demonstrations of the technology, to organising a two-week trial period so that you can use the technology on-site and measure the new innovations against real business scenarios. Additionally, you could choose to invite a number of brands to your premises for a Technology Open Day. This will enable more of your end-users to watch the demonstration, and provide valuable feedback on each option. Why not open this up to your other sites, partners or other districts? Find Out More: www.comcenav.com/demos Email: av@comcen.co.uk
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â&#x20AC;&#x153;Our consultants can organise various means of trying out technology, from visiting showrooms to organising trial periods...â&#x20AC;?
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Do you have the right technology for the future of your business?
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