Interactive
Lodging Warranty Claims
2 year Back-to-Base Warranty
1) Go to www.commbox.com.au/warranty
Warranty Types
2) Fill in and submit the Warranty Claim form Prior to lodging your warranty claim it is recommended you
1) 2 year Back-to-Base Warranty –
check power cables, connection cables, re-boot power of
All CommBox Interactive products come with a Standard 2 year back-to-base warranty. If the product cannot be repaired by providing remote support, you return the goods to CommBox at your cost. CommBox will repair or replace
panel and PC/laptop, try different PC/cables. When you lodge your warranty claim your Warranty ID and details are validated.
and return goods to you at no cost (if it is deemed to be a
If your warranty is a 2 year Back-to-Base warranty, you pack
warranty fault).
the faulty product (thoroughly) and send to CommBox
2) Optional 3 year On-site Warranty –
Operations Centre in Sydney.
Provides 3 year on-site support.
When the goods are repaired under warranty CommBox will
Please visit www.commbox.com.au/warranty if you are interested in upgrading from 2 year Back-to-Base warranty.
pack goods appropriately and cover the freight costs to return to site. All CommBox service must be authorised by CommBox prior
Warranty Registration
to any service, with a CommBox Job/Case created and a Job/
To register your warranty with CommBox, please visit:
www.commbox.com.au/warranty
Case Number assigned. Products returned without a Number will not be accepted. This is a hardware warranty. Software, configuration, settings,
Click Warranty Registration, and enter the details as per the
software or data corruption, loss of data, etc, are not covered.
table below.
CommBox Service Agents can fix any non-warranty problems, but this is a chargeable service. If no warranty fault is found,
2 Year Back-to-Base Warranty
there is a service charge for the testing at a rate of AU$150.00
Optional 3 year On-Site Warranty
LY
Expiry Date
Product Code Invoice #
• Damage caused by purposes or manner not intended for this product’s type or specification • Products of type or cost not covered by the warranty purchased
• Any external or removable media, peripherals, or batteries • Software & data • Settings or configuration • Backing-up or recovering data • Software & parts compatibility • Network & Internet connectivity TE
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CommBox Pty Ltd, PO Box 6667, Frenchs Forest NSW 2086, Tel: (02) 9975 6001 | office@commbox.com.au
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Ltd
CommBox Pty Ltd
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Dealer
• Damage caused by power spikes or lightning
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State/Postcode Email
• Damage caused by any environmental factors
• Additional components added after retail sale of product
OF FI C
Town
• Damage caused by people, animals, or vermin
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Address
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Phone
This CommBox Warranty does not cover:
• Damage caused by any unreasonable level of usage
US E
Business Name
ON
Serial #
Name
+ GST per hour, and return freight costs.
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