HANDOVERS MADE EASY

DAMAC Hills 2 - Centaury

Handovers made easyThe handover department within DAMAC plays a key role in ensuring that customers enjoy a smooth and stress-free experience as they prepare to move into their new home

DAMAC Hills

The customer’s journey through the real estate process has many defining moments, from that first look at their dream home to moving in. Perhaps, the most gratifying of them all is the handover, as it marks a final step for both customers and the handover team.

It follows weeks (and sometimes months) of preparations, from identifying snags to ensuring every single requirement has been met before the customer receives the keys to their new home. And while the process might seem time consuming and overwhelming, the team at DAMAC goes the extra mile to ensure the customer’s interests remain protected so that they can confidently take possession of their investment.

“While a whole host of processes go on behind the scenes, the official handover stage begins when we notify the customer that their unit is ready for possession,” said Jamal Abu Shareef, Vice President – Handover, DAMAC Group.

UP TO PAR

In most cases, customers are ready at the first stage of handover to receive their keys and begin living in their home. Yet, while a lot of effort is taken to ensure that the property is in pristine condition at this stage, a few snags are likely to arise. Although minor, the team prioritises these fixes so that when the customer finally moves in, they are fully satisfied with the condition of their unit.

“We work as swiftly as possible to rectify all snags within a period of two weeks. This follows another inspection to ensure that the customer is happy with the fixes. And when the customer is truly satisfied that all their requirements have been met, we consider the process complete,” explained Abu Shareef.

“Of course, there are other steps that homeowners themselves look after, such as connecting utilities, including electricity and water. But once all these steps are complete, we arrange an appointment with the customer to release the keys to their brand new home.”

DIGITAL ASSISTANCE

In order to ensure that the final handover processes take place optimally, DAMAC has adopted the latest technology to deliver a smooth and seamless experience. The DAMAC Living app has been developed for this purpose.

“All processes related to handovers can be accessed through the DAMAC Living app,” said Abu Shareef. “We encourage our customers to use the app as this technological solution helps not only simplify but also enhance their journey. It enables them to book viewings and connect utilities in one single platform, which means all the steps involved can be managed at the click of a button.”

DAMAC has adopted the latest technology to ensure a smooth and seamless handover

TOGETHER, EVERY STEP OF THE WAY

While technology continues to simplify transactions and interactions, equal attention is paid to ensuring that the customer has a pleasant experience with the handover team. Members are trained to do their best while looking after customers during this stressful process and give them the most pleasant handover experience possible.

“We do our very best to meet our customers’ expectations during the handover process. This means answering all the questions that might arise during the handover and during the inspection process. Whether it’s connecting utilities, receiving the keys, learning more about the community or understanding how service charges work, our knowledgeable staff takes great care in comprehensively communicating these processes to our customers so that they have all the knowledge they need for a successful handover and finally moving into their new home.”