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#ONCRETE 'UIDE TO .ORWICH .ORFOLK ,OUIS DE "ERNIERESg -ANDOLIN
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) 4 #(!/3 2%35,43 ). ,!4% ,/!.3 &AULTS IN THE NEW )4 SYSTEMS MEANT CHAOS FOR HUNDREDS OF STUDENTS WITH REGISTRATION CAMPUS CARDS AND EMAIL ACCOUNTS ALL BEING AF FECTED !LTHOUGH THERE HAVE BEEN PROBLEMS WITH CAMPUS CARDS THAT WILL NOT WORK AND INACCESSIBLE EMAIL ACCOUNTS THE MAIN PROBLEM HAS BEEN WITH E VISION THE NEW ONLINE REGISTRATION SYSTEM BEING PIONEERED THIS YEAR )T HAS CAUSED A WIDE RANGE OF TROUBLES SUCH AS THOSE FACED BY ,EXIAN 'OUGH A SECOND YEAR 03) STUDENT 3HE FOUND HERSELF ENDUR ING TWO WEEKS OF LONG QUEUES AT THE )4 HELPDESK NUMEROUS VISITS TO HER SCHOOL OFlCE AND MULTIPLE PHONE CALLS BEFORE BEING TOLD WHY HER REGISTRATION WOULDN T WORK -ANY RETURNING STUDENTS HAVE
FOUND THEMSELVES IN SIMILAR SITU ATIONS WHICH HAS UNDERSTANDABLY LED TO CONFUSION AND FRUSTRATION ESPECIALLY AS THIS MEANT THAT STUDENT LOANS WERE NOT COMING THROUGH !S -ISS 'OUGH SAYS h) THINK THE WORST THING WAS THAT NO ONE TOOK RESPONSIBILITY DESPITE PUTTING ME AND MANY OTHERS UNDER A LOT OF STRESS v 4HIS IS SOMETHING THAT IS OF GREAT CONCERN TO (EATHER 7ELLS (EAD OF 5SER 3ERVICES WHO HAS RECEIVED HUNDREDS OF EMAILS FROM WORRIED AND UPSET STUDENTS (OWEVER SHE IS QUICK TO REAS SURE THOSE AFFECTED THAT ALL THE VARI OUS DEPARTMENTS ARE NOW WORKING TOGETHER TO SOLVE ANY OUTSTANDING PROBLEMS h4HE LIBRARY AND )4 STAFF ARE DOING EVERYTHING THEY CAN TO RECTIFY THE CURRENT SITUATION 4HIS IS A NEW SYSTEM WITH INEVITABLE
#ONTINUED ON TWO
!NNA 3TEWARD
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5%! STUDENTS HAVE BEEN ACCUSED OF ANTI SOCIAL BEHAVIOUR BY .ORWICH RESIDENTS AS THE POLICE PRESENCE ON CAM PUS BECOMES MORE VISIBLE 0AGE SIX
#/.34!",% 2%3)$%.43 $%-!.$ $)3#/5.4 2ICHARD 2EYNOLDS $EPUTY .EWS %DITOR &RESHERS IN #ONSTABLE 4ERRACE HAVE HAD A RUDE AWAKENING OVER THE LAST COUPLE OF WEEKS DUE TO UNEXPECTED BUILDING WORK 3OME STUDENTS ALL OF WHOM ARE PAYING FULL PRICE ARE DEMANDING A DISCOUNT ! QUICK STRAW POLL SUGGESTED THE PROBLEM IS AFFECTING THE SOUTHERN HALF OF #ONSTABLE 4ERRACE HOUSES WHICH IS ADJACENT TO THE BUILDING WORK
-ATT #OX A lRST YEAR BUSINESS STUDENT SAID h) M BEINGx ;WOKEN UP= AROUND EVERY MORN ING BY THE NOISE OF DRILLING v -ATT SENT HIS REQUEST FOR A RE FUND ON 3EPTEMBER TH AND AS OF #ONCRETE GOING TO PRESS HE HAS SIM PLY BEEN TOLD hALL COMPLAINTS ARE TAKEN VERY SERIOUSLYxv AND THEY ARE hWAITING FORx CONlRMATION THAT WORK SHOULD NOT START PRIOR TO THE AGREED TIME EACH MORNINGv 4HE NEW TERMS AND CONDITIONS FOR STUDENTS IN 5%! RESIDENCES STATES THAT NO DISCOUNT WILL BE GIVEN FOR hANY NUISANCEx ARISING
OUT OF ANY BUILDING ;WORK=v 4HE 35 ARE AWARE OF THE ISSUE 7ELFARE /FlCER 3TEPHEN !LTMAN SAID THEY HAD RAISED IT WITH *ENNY "ALLARD $IRECTOR OF THE 2ESIDENCES AND 3ERVICES $IVISION AND WOULD CONTINUE TO PURSUE THE ISSUE (E ALSO SAID THAT THEY WERE hDISAP POINTEDv WITH THE 5NIVERSITY S RESPONSE TO THE SITUATION AT #ONSTA BLE 4ERRACE 4HE ACCOMMODATION BOOK ING FORMS FOR THIS YEAR ALLOWED STUDENTS TO APPLY SPECIlCALLY FOR ACCOMMODATION THAT IS AFFECTED BY BUILDING WORK AT A REDUCED RATE
4HIS HAS LEAD MANY IN #ONSTA BLE 4ERRACE TO BELIEVE THAT THEIR DEMANDS FOR A REFUND ARE ENTIRELY JUSTIlABLE ARGUING THAT THE UNIVER SITY HAS ALREADY IMPLICITLY ACCEPTED THIS DESPITE THE CLAUSE IN THE TERMS AND CONDITIONS *ENNY "ALLARD CONlRMED THAT THEY WOULD NOT BE OFFERING A DISCOUNT BECAUSE hNOISY BUILD ING WORK NEAR #ONSTABLE 4ERRACE WILL BE LIMITED AND OF A RELATIVELY SHORT DURATIONv )N ADDITION SHE ALSO ARGUED THAT h4HERE IS A GREATER DISTANCE BETWEEN THE BUILDING WORKS AND THE ACCOMMODATIONv
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WHEN COMPARED TO THE WORK GOING ON AROUND 6ICTORY AND 0ASTON HOUSE 3TUDENTS SAY THEY ARE CONFUSED AS TO WHY OTHERS IN 0ASTON (OUSE WERE OFFERED A DISCOUNT WHEN BOOKING ACCOMMODATION AND DO NOT APPEAR TO BE SUFFERING ANY AD DITIONAL DISRUPTION h(AVING PAID FULL PRICE ) D NOT EXPECTED TO BE DISRUPTED BY BUILD ING WORK )F ) D BEEN PREPARED TO LIVE WITH BUILDING WORK ) WOULD HAVE APPLIED FOR THE DISCOUNTED HOUSINGv COMMENTED ,UCY 4HURSTON AN %CONOMICS FRESHER