Concrete - Issue 197

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02/'2%33 -!$% 7)4( &)234 "53 .ATALIE ,ASANCE 7ITH STUDENT DISSATISFACTION OVER THE BUS SERVICES TO AND FROM THE 5NIVERSITY REACHING BOILING POINT THE 5NION 7ELFARE /Fl CER WAS PLEASED TO ANNOUNCE THAT PROGRESS IS BEING MADE WITH &IRST BUSES )NCREASED FARES ON &IRST BUSES ALONG WITH THE ABOLITION OF RETURN TICKETS HAVE CAUSED MANY STUDENTS TO COMPLAIN 4OM -C%LROY A STU DENT AT 5%! SAID h4HE PRICES ON &IRST BUSES ARE A COMPLETE RIP OFF )T

IS RIDICULOUS THAT YOU CAN GET ACROSS ,ONDON FOR FAR LESS THAN IT COSTS TO TAKE A MINUTE BUS JOURNEY IN .ORWICH v &IRST HAVE BLAMED IN CREASED FUEL COSTS FOR THE PRICE RISE BUT MANY STUDENTS ARE UNSATISl ED WITH THIS EXPLANATION AS IT STILL DOES NOT ACCOUNT FOR THE MASSIVE PRICE DIFFERENCE BETWEEN .ORWICH AND OTHER CITIES 3TUDENTS ARE ALSO UPSET ABOUT THE SERVICE THAT THE COMPANY PRO VIDES AND HAVE CALLED FOR IMPROVE MENTS SUCH AS EXTRA BUSES DURING PEAK TIMES ,UCY 3PENSER A THIRD YEAR AT 5%! COMMENTED h4HEY

DON T SEEM TO UNDERSTAND CUSTOMER SERVICE 4HEY SHOW SUCH LITTLE AP PRECIATION FOR US v (OWEVER 3TEVE !LTMAN 7ELFARE /Fl CER WAS HAPPY TO ANNOUNCE THAT AFTER A MEETING WITH THE DIRECTORS OF &IRST "US #OMPANY LAST WEEK THERE IS HOPE FOR THE FUTURE h) RAISED A NUMBER OF KEY CONCERNS THAT STUDENTS HAD RAISED WITH US AND THE COMPANY IS LOOKING TO MAKE SOME CHANGES TO THE QUALITY OF ITS SERVICE v HE SAID 4HESE CHANGES WILL HOPEFULLY INCLUDE SOME CONCESSIONS IN TICKET PRICES FOR STUDENTS AND MORE BUSES

DURING PEAK PERIODS )N RESPONSE TO SPECULATION ON A POSSIBLE STUDENT BOYCOTT OF SERVICES 0HILIP 3EAGO OPERATIONS DIRECTOR OF &IRST SAID h7E ARE LOOKING AT EXPANDING OUR RANGE OF STANDARD DISCOUNTED TICKETS AND TO l ND OTHER BENEl TS THROUGH OUR DISCUSSIONS WITH THE 5NIVERSITY !UTHORITY AND THE 3TUDENT 5NION 4HERE IS ALREADY A HEAVILY DISCOUNT ED ANNUAL PASS IN PLACE WHICH IS AVAILABLE TO STUDENTS AT a PER YEAR AND COMPARES VERY FAVORABLY WITH THE STANDARD PRICE OF a ! BOYCOTT OF SERVICES IS IN

NOBODY S INTEREST AND WOULD THROW THE DISCOUNTED TICKETING INTO QUESTION v !S OF $ECEMBER ANY PROVEN COMPLAINTS WILL BE COMPENSATED WITH A a TRAVEL TICKET 3TEVE !LTMAN SUGGESTS THAT IF STUDENTS HAVE PROBLEMS WITH THE COMPANY THEY SHOULD CONTACT HIM WITH THEIR TICKETS OR WITH THE l VE DIGIT NUMBER ON THE BACK OF THE BUS AT SU WELFARE UEA AC UK 4RAVEL DIARIES ARE AVAILABLE FROM THE 5NION (OUSE RECEPTION IF STUDENTS WANT TO HELP THE 7ELFARE /Fl CER TO MONITOR THE SERVICE

-ERRY #HRISTMAS A (APPY .EW 9EAR


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