Concrete 385

Page 1

The official student newspaper of the University of East Anglia | Established 1992 | Issue 385 | 1st March 2022

Women and the climate crisis

pg. 3

Interview: Norfolk's first woman firefighter

Gender bias in the healthcare system

pgs. 12-13

pg. 19

UEA to conduct extenuating circumstances review following “ insensitive requests ”

support they could provide would end up being lacklustre and would probably cause more stress than it was worth.”

Dolly Carter Editor-in-Chief

The university have committed to “conducting a full review of both the process and evidence requirements for extenuating circumstances” following a number of complaints from students. These complaints have centred around lack of support and guidance from Learning and Teaching Services (LTS) staff, severe delays in email responses, and inappropriate requests for evidence surrounding bereavements. One student approached Concrete to share their experiences with applying for extenuating circumstances and an extension request: “I submitted my father’s death certificate for both extensions but have since been told that my request is provisionally accepted until I provide actual evidence that I’m being affected.” They said that despite using student counselling services and attending a separate loss group in Norwich, they feel the university are “forcing [them] into their way of coping”. They also commented upon the lack of care they felt staff had addressed their case with: “they lack empathy and skill in helping students who are suffering… they brush us aside like inconveniences, liars, and problems”. Another student said they were asked to provide death certificates to prove a family loss and the

bereavement of a close friend: “I had to go and ask my dad for the death certificate of his mum because I wasn’t going to approach my friend’s parents at such a difficult time. What other evidence was I supposed to submit? I couldn’t attend their funeral to collect an order of service as it was the middle of the pandemic.” To the staff dealing with these requests, they said: “just understand that people are going through emotional turmoil and this is the last thing we want to be doing.” Similarly, another student commented: “the generalised process of extenuating circumstances doesn’t allow for specific instances to be dealt with in a way that actually helps the individual.” In a blog post written by the Students’ Union Undergraduate Education Officer Ivo Garnham, he said he was “appalled and sickened” by “such insensitive requests”. In a joint statement from Ivo Garnham and Welfare, Community, and Diversity Officer Aaron Campbell, they said: “Requesting a death certificate is insensitive and potentially traumatic, for both the student and the family of the recently deceased.” Concrete requested a statement from the university regarding their bereavement evidence requests. A university spokesperson said: “Losing a family member or person significant to us is a very upsetting experience and we recognise that

the way students respond to a bereavement, and the time and support they need following this, can be hugely varied." "Therefore, we would always wish to treat these cases sensitively and only ask students for evidence when it is reasonably possible to provide it and is readily available to obtain. This may include a supporting statement from a family member or Academic Adviser, an obituary, order of service, death certificate, legal or medical letters, and letters from undertakers as the student feels best able to provide.” Further to this, many students have also noted that the extenuating circumstances and extension

request process is too difficult, timeconsuming, and stress-inducing. A student who receives a Disabled Student's Allowance (DSA) said they had particular trouble in applying for an extension when their laptop was damaged. In the end, they had to submit their entire DSA report in order to apply for the extension. Another undergraduate student commented that they ended up not applying for extenuating circumstances as they were put off by the lack of support their advisor had given them during their grandmother’s illness. They never attempted to go through the system, saying: “I felt like whatever

Another said they were asked to obtain a letter from a doctor with one working day before their deadline. As an international student, they had to phone their doctor from home and pay to have a note written. Despite going to this extra trouble and submitting the note on time, multiple days later they had still not received a response from the Hub. Having been diagnosed with Generalised Anxiety Disorder in their early teens, the student said this made their condition much worse: “It caused me serious distress… I feel like we are being accused of lying about mental health issues when asked to provide evidence of such traumatic things.”


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