Sbm report final

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Consumers International Sustainable Consumer Organisations Top-line Survey Results

BACKGROUND Objective 2 of the CI Strategic Plan commits to “support the development of the consumer movement to articulate, serve and defend consumer rights across the world”. Supporting the sustainability of consumer organisations – particularly in strategic parts of the world where consumer protection is weak – was also identified as a major target in the CI Organisational Empowerment (OE) strategy and the work is being taken forward under the auspices of CI Consumer Justice and Protection programme. In order to tackle this in a measured way we have launched a project to gather information from members so that CI can:   

Map existing business models and assess their sustainability based on a classification approach, to establish a solid knowledge base of the strengths and weaknesses of CI members; Prioritise and target CI OE and development support more effectively; and Share ideas, sustainable models and innovative practices to help developing organisations

This paper presents the overall findings and a summary of top-line results of the Sustainable Business Model (SBM) Survey 2012. THE SUSTAINABLE BUSINESS MODELS SURVEY Consumer organisations (COs) are assumed to be sustainable when they can continue their activities into the future based on the way they create, deliver and capture value in the following components:

• Value proposition: refers to what the CO offers to beneficiaries such as consumers, individuals or society, donors or governments. • Resources: refers to staff, technology, facilities, etc. • Processes: includes everything from budgeting and planning to educating consumers, testing, policy making, advocating, etc. 1


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