2 minute read
Jose Rodriguez
FACES OF KIRBY-SMITH MACHINERY
Jose Rodriguez always does his best to fulfill customers’ parts needs
Jose Rodriguez grew up helping around his dad’s auto shop, and that sparked his interest in parts. As one might expect, he first gravitated toward the automobile industry.
“I spent about 10 to 12 years dealing with auto parts before moving into heavy equipment,” said Rodriguez, who is a parts counter sales associate at Kirby-Smith Machinery Inc.’s (KSM) Dallas branch. “There really isn’t much difference in the industries, other than with heavy equipment you’re dealing with bigger items.”
Rodriguez emphasized that no matter what industry you’re in, the customer comes first.
“In the end, it’s about what’s best for the customer,” he said. “It’s my job to help them find the right items as quickly as possible, so their downtime is minimal. We do what we need to, whether that’s staying late, coming in early, or taking care of something on the weekends. Sometimes it involves meeting a customer somewhere.”
Enjoyable work environment
Rodriguez has been helping heavy equipment customers at the Dallas location for 20 years. He started with the previous Komatsu dealer in 2003 and stayed on board when KSM took over the territory about 15 years ago.
“I liked dealing with heavy equipment right from the start, and when Kirby-Smith took over, things only got better,” said Rodriguez. “Kirby-Smith provides ongoing support and training to ensure we are always up to date on the newest equipment and manufacturer programs. There are great opportunities here, and the most enjoyable parts of my job are the people I get to work with every day.”
Even though he switched industries, Rodriguez still likes to work on cars and is currently rebuilding a 1992 Chevy truck. When he’s not doing that, Rodriguez enjoys fishing for catfish and crappie in freshwater lakes. ■
