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Vice President of Corporate Development Bill Nygaard
Vice President of Corporate Development Bill Nygaard aims to take better care of customers
As a helicopter pilot for the Army, Bill Nygaard learned a range of skills he finds invaluable to his career growth and success. After pivoting away from military service, he built a career in the heavy equipment industry that has spanned 26 years. Today, Nygaard is the vice president of corporate development at Linder Industrial Machinery Company, where he focuses on process improvement, streamlining business operations, and enhancing customer service by drawing from his extensive experience in service roles that emphasize the importance of proactive customer care.
“Everywhere I’ve worked, even in my service roles, I’ve always moved into process improvement,” noted Nygaard. “You want to push simplicity down and pull complexity up. That means that if there’s a lot of extra steps to take, we should do them on Linder’s end and not expect the customer to have to do them.”
Nygaard continued, “My passion lies in taking things that are not right and making them right for the customer, for the company, for the equipment, and all the way along the line. At the end of the day, our goal is to take better care of the customer. We want our customers to feel comfortable telling their friends to do business with Linder because they know they will be taken care of here.”
Beyond his professional realm, Nygaard is a family man, set to celebrate 33 years of marriage this December. He and his wife have four children, and Nygaard enjoys collecting Star Wars and sports memorabilia. ■
