28
Consulting Matters Project case studies
Wellness as a catalyst to improve Workplace Culture Beiersdorf, the brand owners of NIVEA and Elastoplast, recently achieved the coveted WELL Certification from the International WELL Building Institute, for the refurbishment of their Head Office in a 30-year-old building in North Ryde. WELL Building Standard is the leading tool for advancing health and wellbeing of occupants in buildings and is recognised globally. Through their journey, Beiersdorf has demonstrated that: • Existing workplaces and buildings can achieve WELL Certification; • Off-the-shelf products can help achieve WELL requirements and minimise costs; and, • Wellness interventions can improve the financial bottom-line of a business, through improved staff engagement and building a positive workplace culture. Northrop’s Buildings Performance and Wellness Lead, Pratik Shah assisted with the project as a WELL Accredited Professional from conception through to certification. A massive hailstorm in 2015 resulted in the collapse of Beiersdorf’s Huntingwood Warehouse. This presented an opportunity to expand their existing space in North Ryde to house Beiersdorf’s entire Head Office team, some of whom were previously located at Huntingwood. In addition, they sought to improve employee wellbeing, engagement, innovation, communication and sustainability, within a key objective of the project: one workplace, one culture, under one roof.
Due to the existing equipment and plant, there were issues surrounding the indoor air quality, thermal comfort and acoustic comfort. These issues were addressed by the different disciplines and the best solution implemented. For instance, the mechanical equipment did not have to be upgraded or replaced. A review found that the fans in the air handling system could accommodate higher-efficiency filter resistance (that can capture finer particulates and pollens). Another challenge was designing the Circadian Lighting system - lighting that
In addition, they sought to improve employee wellbeing, engagement, innovation, communication and sustainability, within a key objective of the project: one workplace, one culture, under one roof.
supports sleep-awake circadian rhythms in the occupants. This was addressed by selecting an off-the-shelf product that theoretically demonstrated compliance with the required vertical lux levels (equivalent melanopic lux in WELL Building Standard v1). After careful layout and modelling by the lighting supplier, it was deemed suitable. Beiersdorf’s NIVEA brand has several patents associated with the fragrances in its products. This turned out to be a major concern with regards to fragrance-free (fragrances are an irritant in the respiratory system) hand wash liquid soap requirements for WELL Certification. Ultimately, after a long search, a fragrance-free WELL-compliant product, from another manufacturer, was installed in the workplace. One of the innovations that resulted out of the WELL Certification, was the procurement of a cleaning service that do not use chemicals. Cleaning is conducted through Stabilised Aqueous Ozone (SAO), which is produced on-site and has proven properties to kill viruses, bacteria and other pathogens. And with no odour, it does not affect the indoor air quality and is also safe for the cleaning staff. Other initiatives include Biophilic (human’s innate desire to be surrounded by nature and
