The Problem-Solving Process 1. How is the ombudsman approach to problem-solving taught to local ombudsmen?
2. Is the training content consistent throughout the state?
3. How often are all ombudsmen involved in training to improve their problem-solving skills?
4. Are there clear Long-Term Care Ombudsman Program (LTCOP) guidelines or policies and procedures regarding problem-solving?
Check the NORC website for policies and procedures from other states. Look under Ombudsman Support, Program Management, Policies and Procedures. The Program Management and the Training sections of Ombudsman Support also have many additional resources relevant to ombudsman investigation.