Inside Memphis Business, Aug/Sept 2016 by Contemporary Media

A U G / S E P T 2 0 1 6 | V O L U M E X | N U M B E R 6

10-YEAR ANNIVERSARIES! MAJESTIC GRILLE, TRIUMPH BANK, GHOST RIVER BREWING & INSIDE MEMPHIS BUSINESS THEN AND NOW A CONVERSATION WITH

ANDY CATES THE ENTREPRENEUR REFLECTS ON SOULSVILLE, RVC OUTDOORS, & MUD ISLAND. PLUS! POWER PLAYERS

HEALTHCARE LEADERSHIP

ASHLEY COFFIELD

SMALL BUSINESS

FOOD TRUCKS

Supplement to Memphis magazine

C01_2016_IMB08-09_Cover_AndyCates_v5.indd 1

7/11/16 11:13 AM

MM_DoublePageSpread_18x25_11x125.indd 2

7/11/16 1:44 PM

MM_DoublePageSpread_18x25_11x125.indd 3

7/11/16 1:44 PM

OF TENNESSEE, FOR Building Healthier Communities

BlueCross supports over 270 organizations dedicated to creating a better, healthier state. Investing nearly $15 million in 2015 and impacting hundreds of thousands of Tennesseans, BlueCross BlueShield of Tennessee is for Tennessee. Read about how weâ&#x20AC;&#x2122;re helping change lives at BetterTennessee.com. ÂŠBlueCross BlueShield of Tennessee, Inc., an Independent Licensee of the BlueCross BlueShield Association.

MM_FullPage_TrimSize_9x25_11x125.indd 1

7/6/16 10:05 AM

1 0 T H

T H E

AUGUST / SEPTEMBER 2016

A N N I V E R S A R Y

I S S U E

VOLUME X | NUMBER 6 ON THE COVER: Andy Cates PHOTOGRAPH BY KAREN PULFER FOCHT

COLUMNS 4

••• B Y

FROM THE EDITOR R I C H A R D

J .

Catching up on our very first cover story in a conversation with the CEO of RVC Outdoors.

A L L E Y

WORKFORCE ••• B Y

M E G

C R O S B Y

FINANCE & INVESTMENT

•••

B Y

D AV I D

S .

Q&A with Andy Cates

••• BY JOHN BRANSTON

W A D D E L L

10 C R E A T I V E C O M M U N I C A T I O N ••• B Y

A N D R E A

W I L E Y

Three Memphis companies celebrating 10 years in business.

21 B A N K I N G ••• B Y

C A R O L

K .

M C C O N K E Y

22 E M P L O Y M E N T ••• B Y

T R O Y

••• B Y

R O B

MBQTHE FREE

SPRIN

A L L E N

23 L A W

7 G 200

m em ph is

R AT T O N

DEPARTMENTS

bu si ne ss

••• BY ELLE PERRY

qu arte rl

18 M E M P H I S B E A T

Jimmy Sexton is changing sports, one blockbuster deal at a time

24 L E A D E R S H I P

Ashley Coffield M U R TA U G H

46 S M A L L B U S I N E S S C E N T R A L

A Moveable Feast: The business of food trucks. ••• B Y

C H A L I S E

M A C K L I N

54 P O W E R P L A Y E R S

THE MOST EXPENSIVE REAL ESTATE IN TOWN?

COGIC, INC.

$2.95

F R A N K

The Way We Were

AGENT’STen covers for 10 years, and words of AGENTwisdom from within.

12 T H E H O T S H E E T

••• B Y

Despite all Odds

INSIDE THE MEMPHIS MEGACHURCH

Healthcare 61 C O M M U N I T Y P A R T N E R S H I P

SunTrust Mortgage & United Housing ••• B Y

E M I LY

A D A M S

K E P L I N G E R

62 T H E O F F I C E

Henry Turley of the Henry Turley Company. ••• BY SAM CICCI

64 M A D E I N M E M P H I S

So Fresh and So Green ••• BY K ATHERINE BARNE T T JONES

AUGUST / SEPTEMBER 2016 | INSIDE MEMPHIS BUSINESS.COM |

003_2016_IMB08-09_TOC-Columns.indd 3

7/11/16 4:24 PM

F R O M

T H E

E D I T O R

• • •

B Y

R IC H A R D

A L L E Y

Ten . . . and counting What does a decade bring?

EDITOR CREATIVE DIRECTOR MANAGING EDITOR EDITORIAL ASSISTANT COPY EDITOR EDITORIAL CONTRIBUTORS

ADVERTISING ART DIRECTOR GRAPHIC DESIGNERS PHOTOGRAPHY BUSINESS DEVELOPMENT DIRECTOR ADVERTISING OPERATIONS DIRECTOR

Richard J. Alley Brian Groppe Frank Murtaugh Sam Cicci Michael Finger Troy Allen, John Branston, Meg Crosby, Katherine Barnett Jones, Emily Adams Keplinger, Chalise Macklin, Carol K. McConkey, Elle Perry, Rob Ratton, David S. Waddell, Andrea Wiley Christopher Myers Bryan Rollins, Jeremiah Matthews Justin Fox Burks, Brandon Dill, Karen Pulfer Focht, Larry Kuzniewski Jeffrey A. Goldberg Margie Neal

PUBLISHED BY CONTEMPOR ARY MEDIA , INC . CHIEF EXECUTIVE OFFICER

Kenneth Neill

CHIEF OPERATIONS OFFICER

Molly Willmott

BUSINESS DEVELOPMENT DIRECTOR CONTROLLER EDITORIAL DIRECTOR EVENTS MANAGER

Jeffrey A. Goldberg Ashley Haeger Bruce VanWyngarden Jackie Sparks-Davila

MARKETING AND COMMUNICATIONS MANAGER

Kendrea Collins

EMAIL MARKETING MANAGER

Britt Ervin

DISTRIBUTION MANAGER

Lynn Sparagowski

IT DIRECTOR

Joseph Carey

RECEPTIONIST

Celeste Dixon

Inside Memphis Business is published six times a year by Contemporary Media, Inc., 460 Tennessee Street, P.O. Box 1738, Memphis, TN 38101 © 2016, telephone: 901-521-9000. For subscription information, call 901-575-9470. All rights reserved. Periodicals postage paid at Memphis, TN. Postmaster: send address changes to Inside Memphis Business, P.O. Box 1738, Memphis, TN 38101. Opinions and perspectives expressed in the magazine are those of the authors, and do not necessarily represent the views of the ownership or management.

and I foolishly believed we had everything under control. Genevieve proved to be . . . “spirited” in the whitewashed parlance of the day. She would go on to turn our world upside down. Business is that way, isn’t it? You have a plan, you’ve put numbers on paper and crunched those numbers to within a decimal point of their lives, and you’ve planned for every contingency. And then the bubble you didn’t see goes “pop” and takes the largest financial institutions along with it. In this issue, we look at three Memphis companies also celebrating their decade anniversary, and get a hint at their secrets to success, and just how they coped with the unexpected obstacle of recession. Back in 2006, Andy Cates headed up the Value Acquisition Fund, a real estate investment firm. He’d spearheaded the formation of the Soulsville Foundation and its components — the Stax Museum of American Soul Music, the Stax Music Academy, and the Soulsville Charter School — and it seemed that the world was his to take. To top off all of that success, he was our first cover story (and cover model!). For our anniversary, we once again asked Andy to sit with us and share his thoughts on Soulsville, Mud Island redevelopment, and the state of Memphis business. A lot has changed in the past decade, but the one constant for us has been

Dig Deep for Memphis

A 2012 survey conducted by The Chronicle of Philanthropy ranked Memphis second in that magazine’s list of per-capita charitable contributions for America’s 50 most-populous metro areas. Memphisarea residents and businesses give over $700 million to charity annually. Because of this, Inside Memphis Business in 2015 started working together with local companies to highlight the good work being done in our community. This is our “Dig Deep for Memphis” partnership program. During 2015, we matched every advertising full page purchased by our partners with a donated page for the charitable organization of their choice.

MBQ

FA L L

2006

quarterl business memphis

Andy Cates on Stax, the Grizzlies, and why the Bluff City beats any town in Texas

Soul Man THE FEDEX MARKETING MACHINE How a brand becomes an icon

ANGER MANAGEMENT

One Memphis company can save your laptop – and your sanity

POWER LUNCH HOT SPOTS

$2.95

INSIDEMEMPHISBUSINESS.COM

Ten years ago this magazine was founded as Memphis Business Quarterly. Twitter was launched. George W. Bush was president and Willie Herenton was mayor. Memphis was still a Delta hub. The housing bubble was on the cusp of bursting, taking with it the homes and hopes of many Americans. And my daughter was born. The last of our four children, my wife

Value Acquisition Fund’s Andy Cates

our advertisers who believe in what it is we’re doing and in the stability of the city’s reputation, its industries, and those industries’ leaders. Without them there never would have been an MBQ; there would be no IMB. We are eternally grateful for their confidence in and support of us. My daughter turned 10 this year and we got her a bicycle. When she’s on it, she soars as if there is no limit to where she might go. It’s the same feeling we get when we look at the past decade of business in Memphis and as we put this magazine together six times a year. The feeling is there when I read it as well, and I hope you feel the same. Thank you for an amazing 10 years. Here’s to an even better future.

We are very pleased with the “Dig Deep” program and look to expand it this year. For further information, contact neill@ contemporary-media.com. We welcome financial planners Northwestern Mutual into our Dig Deep family with their sponsorship of Hattiloo Theatre and the great work they do on stage and in the community. As always, please join me in thanking our three inaugural Partners — Triumph, CBRE Memphis, and FedEx — for their support of philanthropy in the Mid-South, and their support for Inside Memphis Business in 2015. — Kenneth Neill

INSIDE MEMPHIS BUSINESS.COM | AUGUST / SEPTEMBER 2016

003_2016_IMB08-09_TOC-Columns.indd 4

7/11/16 1:56 PM

UNRIVALED TALENT. UNMATCHED RESULTS. With a passion for everything that makes our city so special, our firm is the unrivaled leader in commercial real estate services in Memphis. Strategic, forward-thinking and results-driven, our professionals are committed to delivering the best of Memphis to our clients and the community we serve.

For more information on how CBRE can assist you with your real estate needs in the Mid-South, please contact: +1 901 528 1000

cbre.com/memphis

MarketLeadership_UnrivaledTalent_Memphis_FebMar2016.indd 1 MM_FullPage_TrimSize_9x25_11x125.indd 1

1/8/2016 4:27:48 PM 7/7/16 9:54 AM

W O R K F O R C E

COMING

SOON October/November 2016

The Annual Inside Memphis Business Innovation Awards Our look at the city’s best Big Ideas.

Also: our Innovation Awards event will be hosted in late September 2016 December 2016/January 2017

The 2017 Inside Memphis Business Philanthropy Guide An inside look at business nonprofits.

Healthcare Year In Review Want to find out more about advertising in these issues? Please call Jeffrey Goldberg at (901) 521-9000. For more information on event sponsorship opportunities, please call Jackie Sparks-Davila at (901) 521-9000.

• • •

B Y

M E G

C R O S B Y

Four workplace trends to watch. According to Deloitte Consulting, Millenials will be 75 percent of the workforce by 2025. Yes, read that sentence again. Their presence as a majority is not the only change we will see in the workplace in the coming 10 years. Here are four other trends we are keeping an eye on. WORK SPACE

I recently had the opportunity to visit the renowned Stanford University School of Design, or “D-School” for short. This think tank is re-thinking how we interact with our surroundings and looking at spatial innovations in corporate settings, classroom settings, and even in our homes. One common theme cuts across all categories — flexibility. Everything at the D-School is modular and on wheels for easy movement. Each work space comes with a set of furniture that can be configured in multiple ways to best suit the user’s THE MORE CONNECTED need — whethWE ARE, THE MORE er that may be an individual ISOLATED WE FEEL. work sp ace , a conference setting, classroom, etc. Of course, all spaces are tricked out with the latest technologies and mobile devices, too. All of you recovering cubicle dwellers from the “open floor plan” era will appreciate the workplace of the future that you can configure on demand.

PERFORMANCE MANAGEMENT

Let’s face it, everyone hates annual performance reviews. They are time consuming, anxiety producing, and rarely lead to any meaningful change. To quote an article from Strategy + Business magazine, “Conventional Performance Management has been linked to high levels of attrition, low productivity, and significant problems with collaboration.” Increasingly, the trend is for companies to scrap their annual review process in favor of something more strategic and impactful. The biggest shift you will see in performance management is away from “evaluating past performance” to more frequent and forward-looking processes and behaviors that “drive future performance.” Companies will start asking themselves, “What drives performance in our organization and how do we create a culture that values those things and unleashes that potential?” The secret sauce for success lies in those answers.

ELEVATION OF HR

It turns out that people are a particularly important asset for companies in a

knowledge economy. It follows, then, that elevating the people function (HR) to a seat at the highest strategic level would be an important move for companies hoping to stay ahead of the curve on attracting, motivating, and retaining talent. If you have not heard the acronym CHRO, you will. Harvard Business Review’s July 2015 issue featured the provocative title: “It’s Time to Blow Up HR and Build Something New.” Inside this issue, in their article “People Before Strategy,” the authors contend, “It’s time for HR to make the same leap the finance function has made in recent decades and become a true partner to the CEO. Maintaining human capital must be accorded the same priority that managing financial capital came to have in the 1980s.” FastCompany’s recent article “What Will Work Look Like in 2030” calls for a “Chief of Work” position at the C-Suite level to “set the culture” and “drive the work agenda.” Whichever moniker you prefer, the elevation of the people function to a strategic and executive level will be a significant shift in the coming years.

VIRTUAL DISTANCE

Not all future trends are positive. If you’re like me, you are probably experiencing this one in your own home — perhaps during that precious “family time” when everyone is sitting in the same room but looking at their respective devices. In 2015, Susan Sobel-Lojeski introduced the concept of “virtual distance” to describe the psychological distance created by an overreliance on technology in communicating. As our reliance on technology increases, our ability to form authentic trust-based relationships decreases. This explains the “connectivity paradox” we are all experiencing, which is that the more connected we are, the more isolated we feel. Virtual distance is a real threat to the workplace because relationships are the lifeblood of any business and foster critical skills like innovation, collaboration, and teamwork. The antidote for this negative trend is more face-to-face communication. People are starved for it. Remember this next time you email the guy in the cubicle next to you. Meg Crosby is a principal with PeopleCap Advisors.

INSIDE MEMPHIS BUSINESS.COM | AUGUST / SEPTEMBER 2016

003_2016_IMB08-09_TOC-Columns.indd 6

7/12/16 7:24 AM

Wants to spend more time with his namesake. And less time figuring out how.

GET THE SERVICES OF A PROVEN TEAM FOR YOUR INDIVIDUAL FINANCIAL GOALS. FTB Advisors offers a more personal approach to wealth management than you’ll find on a computer or smartphone. We offer individualized strategies in investments, financial planning, trust and insurance services with your particular goals in mind. Discover what a team of dedicated financial advisors can do for you now. And into the future.

START A CONVERSATION AT FTBADVISORS.COM OR CALL 800-238-1111

Insurance Products, Investments & Annuities: Not A Deposit | Not Guaranteed By The Bank Or Its Affiliates | Not FDIC Insured | Not Insured By Any Federal Government Agency | May Go Down In Value Insurance Products and Annuities: May be purchased from any agent or company, and the customer’s choice will not affect current or future credit decisions. FTB Advisors is the trade name for wealth management products and services provided by First Tennessee Bank National Association (“FTB”) and its affiliates. Financial planning and trust services provided by FTB. Investment management services, investments and annuities available through FTB Advisors, Inc., member FINRA, SIPC, and a subsidiary of FTB. Arkansas License # 416584. Insurance products available through FTB Advisors Insurance Services, Inc. (”FTBIS”), a subsidiary of FTB. Arkansas License # 247414. In some states, insurance products and annuities are provided by First Horizon Insurance Services, Inc. (“FHIS”), a Tennessee corporation, and a subsidiary of FTB. The principal place of business of FHIS is 165 Madison Ave., Memphis, TN 38103. California License # OD12174. FTBIS, FTB Advisors, Inc., and FHIS may transact insurance business or offer annuities only in states where they are licensed or where they are exempted or excluded from state insurance licensing requirements. FTB Advisors does not offer tax or legal advice. You should consult your personal tax and/or legal advisor concerning your individual situation. ©2016 First Tennessee Bank National Association. www.firsttennessee.com

MM_FullPage_TrimSize_9x25_11x125.indd 1 FTB_WEA_0323_03016_2016Print_9x10.875_4c_Lake_v3.indd 1

6/28/16 10:41 AM 6/22/16 9:36 AM

F I N A N C E

I N V E S T M E N T

• • •

D AV I D

S .

WA D D E L L

Globalization: Politics vs. Economics

A great business leader is dynamic, inspirational, resourceful, approachable, and creative. Memphis is teeming with them. Who is your favorite?

We are now accepting nominations for our annual CEO of the Year Award! For more information, or to nominate a CEO, please visit insidememphisbusiness.com or email editor Richard Alley, richard@insidememphisbusiness.com.

And keep an eye out for the date and time of our CEO of the Year Awards banquet coming in early 2017. 8|

Capital is a migratory species. Money moves in search of a host that will protect it, nurture it, and expand it. Early transactions relied on unlimited bartering options: You have corn, I have meat, let’s negotiate. This made transactions possible but greatly limited commercial mobility. As societies evolved, a combustive combination of reduced political, logistic, and communication frictions liberated global trade and money migration potential. Up until the 1800s, trade between nations only accounted for 5 to 10 percent of global economic activity. This number doubled entering the 1900s and has since grown exponentially to over 60 percent today. With 60 percent of the world’s economy border hopping, the competition for resources has become fierce. Globalization — the integration and collision of nations, cultures, and capital — defines our time and our potential for prosperity. In the following series of columns, I hope to provide some perspective on my own journey to understanding the implications and opportunities inherent. First, let’s “follow the money.” The United States has long held the lead in attracting global GLOBALIZATION capital. Our hospitable DRIVES NATIONS combination of reliable property rights, TOWARD advanced capital marEQUILIBRIUM. kets, national stability, and capitalist culture make us a prime destination for migratory money. Of the $1.7 trillion in total foreign direct investment last year, the U.S. welcomed $384 billion of it. However, large corporate mergers and acquisitions account for the majority of this figure, and most economists classify the value of M&A as “neutral.” The real productivity-enhancing investments fall under the banner of “greenfield” capital flows. These flows include new capital projects that create jobs and enhance productivity. Of the $713 billion in greenfield capital flows last year, only $59 billion came to the U.S. In fact, North

America attracted less greenfield investment flow than any other region. Asia attracted the most with 45 percent of capital flows, while India took top honors with $63 billion in new projects. Europe acted as the lead capital provider, sending out $100 billion more than it took in. Overall, Asia, Latin America, and Africa added productive capital while Europe and the U.S. provided it. According to these net capital assessments, global economic investors prize growth over stability. Globalization drives nations toward equilibrium. Rich countries fund poor countries in an effort to receive a return on modernization. China’s rise since 1980 has astonished observers but merely reflects the rapid and efficient capacities of the networks that span the globe. Today, the U.S. has a GDP per capita of $55,000; up three-fold from $14,000 in 1980. Over the same period, China increased its per capita GDP 40-fold from $200 to $8,000. While prosperity rose in both nations, the speed differential has clearly bred fear and resentment within the U.S. The U.S. may have adopted a foreign policy of “containment” towards China, but the capital markets demonstrate opposite intent. Unfortunately, while globalization aims to allocate resources efficiently, it does not allocate them equally. This leads to national power transfers, wealth disparity, and corrective politics. These factors act as globalization decelerators. The economic quest for equilibrium will severely stress the political status quo. That’s what makes globalization tantalizing … and terrifying. David S. Waddell is CEO of Waddell and Associates. He has appeared in The Wall Street Journal, Forbes, and Business Week.

INSIDE MEMPHIS BUSINESS.COM | AUGUST / SEPTEMBER 2016

003_2016_IMB08-09_TOC-Columns.indd 8

7/12/16 7:25 AM

MOST FINANCIAL COMPANIES FOCUS ON YOUR INCOME. WE FOCUS ON YOUR OUTCOME.

Northwestern Mutual 1770 Kirby Pkwy Ste 400 Memphis (901) 761-7794 memphis.nm.com 05-4012 ÂŠ 2016 Northwestern Mutual is the marketing name for The Northwestern Mutual Life Insurance Company (NM), Milwaukee, WI (life and disability insurance, annuities, and life insurance with long-term care benefits) and its subsidiaries. Northwestern Mutual Investment Services, LLC (NMIS) (securities), a subsidiary of NM, broker-dealer, registered investment adviser, and member of FINRA and SIPC. James Edwards Meeks Jr, General Agent(s) of NM. Managing Partners are not in legal partnership with each other, NM or its affiliates. James Edwards Meeks Jr, Registered Representative(s) of NMIS. James Edwards Meeks Jr, Representative(s) of Northwestern Mutual Wealth Management CompanyÂŽ, (NMWMC) Milwaukee, WI, (fiduciary and fee-based planning) subsidiary of NM and a federal savings bank.

MM_FullPage_TrimSize_9x25_11x125.indd 1

7/11/16 9:35 AM

CREATI V E COMMUNICATION

• • •

B Y

A N D R E A

W I L E Y

What a decade can do for you. The tenth anniversary of Inside Memphis Business presents an opportunity to reflect on the year it all began, 2006, which was a big one for me personally. I purchased my first house and my first new car, the advertising agency I worked for underwent a sizeable acquisition/merger, and I got married. Of those milestones the only thing that remains in my life today is the car. I love that car, but it’s probably time to trade her in. Things change and they change quickly. The same principle applies to advertising and the media from which we get our information.

at the pyramid Bass Pro Shops at the Pyramid is more than just a store; it’s an adventure. The massive destination experience offers something for everyone, from the serious outdoor enthusiast to families looking to have fun. There’s nothing else like it anywhere in the world.

memphis , tennessee basspro . com

• 1-800 bass pro

For reservations , visit big-cypress. com or call 1-800-225-6343

BP151361

10 |

In 2006, “Crazy” by Gnarls Barkley was stuck in our heads due to its constant repetition on the radio. Many of us even had it playing on our MySpace pages. We couldn’t turn away from the nightly news and the trial of Mary Winkler, the soft-spoken mother of three girls who confessed to killing her preacher husband. And via tabloids in the checkout line and on entertainment television networks, we could not stop watching the train wreck that was Britney Spears. Her break-up with THE MORE WE Kevin Federline via CHANGE, THE text message was a MORE WE STAY pivotal moment. He was quickly dubbed THE SAME. “Fed-Ex,” a nickname I’m sure was not appreciated by the corporate identity department of a certain global logistics firm headquartered in Memphis. According to Advertising Age, just 10 years ago Internet advertising only accounted for 2.6 percent of all ad spending in the United States. It was 8th on the list behind direct mail at 19.8; newspaper, 17.7; broadcast television, 17.5; cable TV, 8.2; radio, 7.4; Yellow Pages, 5.3; and magazines, 4.6. Following Internet advertising on the list was out-of-home, 2.2; business pubs, 1.5; and all other media, 13.2. Remember the Yellow Pages? Today, instead of talking about Internet advertising, we refer to digital media, which includes desktop, mobile and native advertising, search engine and content marketing, video, social media, and many other categories developed and adopted daily. However, in 2006 there were significantly fewer online advertising options. In fact, Google had just launched its mobile advertising platform in the summer of that same year. The iPhone did not even release until 2007, and that changed everything. According to eMarketer, digital advertising is expected to surpass TV in 2017, which will mark a major milestone for advertising. And in the digital category, mobile advertising will grow 38 percent in this year alone. Because it is 2016, I am going to assume your company has an online presence. But I will not assume that it is strategically on brand,

proactively interacting with your customers and potential customers with current content being updated daily and pushed out via multiple channels. Whether it is an in-house department or a third-party firm, if you don’t have a dedicated team handling your website, search engine marketing, email marketing, and social media, you are being left behind. The stats above, however, do not indicate that your brand should only be online. While ad spending trends are pointing to digital as the top dog, it doesn’t mean you can abandon the other mixed breeds. Marketing always has been and always will be about the media mix. So get a good grasp on how your customers’ media habits have changed over the years, where they are today, and adapt accordingly. There is still a place for magazine and newspaper, outdoor, broadcast and cable advertising, as well as direct mail and guerilla marketing. But you have to know where you are trying to go, what you want your customers to do, and what is going on in the world so your brand resonates with them on an emotional level. Whether you realize it or not, pop culture affects advertising and advertising affects pop culture. Good ads created with a sense of timeliness and relevancy that make an emotional connection without blatantly telling the customer what to do or how to feel are the ones audiences relate to. You don’t want your brand to be like Blockbuster in 2006, announcing “No late fees” in all its advertising, not realizing that Netflix had already appealed to their customers before they got off the couch by providing an easier, no-fuss option that fit into their busy lives. So I guess it’s true: The more we change, the more we stay the same. IMB is celebrating 10 years because readers find valuable insights within its pages. Don’t let another decade pass by before your brand messaging is culturally relevant in your advertising, appealing to your customers in a thoughtful, emotional way via the right media mix, whatever it may become. Andrea Wiley is director of account management at DCA, an advertising adjunct professor at the University of Memphis, and is president emeritus of the American Advertising Federation, Memphis.

INSIDE MEMPHIS BUSINESS.COM | AUGUST / SEPTEMBER 2016

003_2016_IMB08-09_TOC-Columns.indd 10

7/12/16 7:27 AM

Pace knows success requires preparation. And in the all-day, everyday business of hotels, that preparation never stops. So Pace needed to find a banking partner that treated their clients the way he treated his guests – understanding their needs and being ready to deliver great service. See Pace’s story at my.triumphbank.com

The My Triumph campaign exists to spotlight everyday people fulfilling their dreams. These are our customers, and these are their stories of triumph. What’s your triumph?

MM_FullPage_TrimSize_9x25_11x125.indd 1

7/6/16 10:06 AM

The HOT Sheet

Advancement Fisher Phillips has announced the addition of David S. Jones as a partner. Jones has been practicing immigration and employment law for over 15 years. Wesley Fox has joined Shea Moskovitz & McGhee as its newest associate. The Memphis-Shelby County Airport Authority (MSCAA) has announced the following appointments and promotions: Angela M. Washington has been promoted to director of Properties; Janice Avery-Walthall has been appointed the new director of Human Resources; and Joe Claiborne has been promoted to senior manager of Business Diversity Development. Matt Cox has been promoted to director of Asset Management at Lehman-Roberts Co. A three-year employee of the company, Cox will be in charge of providing the operations team with the necessary rolling stock in order to complete projects. Trevor Cropp, PE, of Barge, Waggoner, Sumner, and Cannon, Inc., has been promoted to project manager in the Memphis office. Mary Vavra has joined the firm as senior urban planner and landscape architect. Kelli Brignac has been promoted to senior account manager at Obsidian PR. Whitney Albert has been hired as account manager. Michelle McManus has joined Bole Trust and Investment Company as vice president. An experienced CPA, McManus has experience in management, audit, and tax within a public accounting firm. She holds a B.S. in Business Administration and Accounting from the University of South Carolina, and an M.S. in Accounting from the University of Memphis. The Greater Memphis Chamber has hired two new staffers: Haley Simmons, director of public policy, will be responsible for increasing Chamber members’ understanding of important policy issues and growing the Chamber’s role in education initiatives; Tasha Livingston, business development manager, is tasked with increasing Chamber memberships and revenue as well as managing and developing the Chamber’s sales team and goals. Tioga Environmental Consultants has added two employees to its team: Cynthia Smith,

12 |

environmental scientist; and Ben Day, senior environmental scientist. Pinnacle Financial Partners has made three new additions: Molly Elkins, trust advisor assistant, has over 18 years of experience, previously working for SunTrust Bank’s private wealth management group; Cindy Garrard, mortgage advisor assistant, joins from Mortgage Investors Group, where she was a senior processor; and Janice Wright, financial advisor assistant, previously worked at Cadence Bank as a commercial loan assistant, assistant branch manager, and a consumer banker. Pickering Firm, Inc. has added seven new employees to its team: Kathryn Ikle, marketing specialist; Nathaniel Wilson, civil intern; John Hudson, summer intern; Hunter Stovall, transportation engineer intern; James Dres, transportation intern; Shiloh Guin, electrical intern; and Patrick Silva, mechanical intern. Trezevant has hired Brian Willmarth as director of environmental operations. The State of Tennessee’s Department of Health has recognized him as a Certified Assisted Care Living Facility Administrator.

Appointment

Barge, Waggoner, Sumner, and Cannon, Inc. has added two new vice presidents, Ben Adams and Andrew Clark. In addition, Randy Hudgings and Kevin Lindsay join the board of directors. Carol Ross-Spang is the newest member of WGU Tennessee’s advisory board. Ross-Spang has been serving as senior vice president of human resources for Methodist Le Bonheur Healthcare since 2001. Steve Bargiacchi has joined the board of directors at Paragon Bank. Bargiacchi is the CEO of ProTech Systems Group, one of the South’s leading tech companies and talent service providers. Chad Epps, MD, has been named as the new executive director for the Interprofessional Simulation and Patient Safety Center at the University of Tennessee Health Science Center (UTHSC). Currently under construction, the $36.7 million project will aim to continue the institution’s goal of improving the education of future healthcare professionals. Michael Amick, Jr. has been named honorary chair of the Susan G. Komen Memphis-Midsouth Race for

the Cure. Amick, the senior vice president of International Paper, works in North America papers, pulp and consumer packaging. International Paper has been a longtime supporter of the Race for the Cure. Rychetta Watkins, Ph.D., has been appointed executive director of Big Brothers Big Sisters of the MidSouth, Inc. Watkins has extensive experience with youth, formerly working with AmeriCorps, Common Ground, Diversity Dialogues, Memphis Challenge, and other organizations.

Honors & Awards Counterpart Communication Design has won 10 Hermes Creative Awards for 2016. The awards are an international competition with participants from marketing and communication departments, PR firms, advertising agencies, graphic design shops, web and digital creators, and many other categories. Junior Achievement of Memphis and the MidSouth, Inc. will receive a $25,000 donation from the Kemmons Wilson Family Foundation. The money will help fund the JA BizTown experience, a simulated city that teaches children how to budget, hold jobs, follow the law, and be part of a community. Hi-Speed Industrial Service is now an EASA Accredited Service Center. The Service was approved by the Electrical Apparatus Service Association, and signifies that the firm successfully demonstrated its adherence to good practice in the electromechanical delivery and repair sector. API, a full service production company, received two Gold Remi Awards at the Houston International Filmfest for traveling themed videos. Glankler Brown, PLLC has been selected as a “leading U.S. firm” by Chambers USA. Specific lawyers from Glankler Brown, PLLC, that were listed as leading U.S. attorneys include R. Hunter Humphreys, B. Douglas Earthman, and J. William Pierce, Jr. (real estate and secured lending); Arnold E. Perl (labor and employment law); Saul C. Belz and Michael P. Coury (litigation); and Randall B. Womack (environmental law). James Mulroy, managing principal of Jackson Lewis’ Memphis office, has been ranked among the top lawyers in the country by Chambers USA. Mulroy has over 30 years of litigation and trial experience. He received his J.D. from the University of Tennessee-Knoxville, and his M.B.A. from the University of Memphis. Le Bonheur Children’s Hospital has been named a “Best Children’s Hospital” by U.S. News & World Report. Le Bonheur has now been on the list for six consecutive years.

INSIDE MEMPHIS BUSINESS.COM | AUGUST / SEPTEMBER 2016

012_2016_IMB08-09_HotSheeet.indd 12

7/8/16 2:42 PM

2015

project location size project type

Charles Retina Institute Germantown, TN 11,998 sf Healthcare

100 Peabody Place, 100Memphis, Peabody Place, TN 38103 Memphis, • 901.260.7370 TN 38103 ••901.260.7370 www.belzconstruction.com • www.belzconstruction.com

ARCHITE CTURE

©Jeffrey Jacobs Photography

MM_FullPage_TrimSize_9x25_11x125.indd 1

7/6/16 10:07 AM

The HOT Sheet Fisher Phillips has had two attorneys featured in this year’s iteration of Chambers USA: Jay Keisewetter, employment and labor law; and Jeff Weintraub, employment-harassment and discrimination law. Chambers USA ranked Littler as one of the nation’s leading law firms. The world’s largest employment and labor law practice, Littler’s offices in Memphis and Nashville were placed in Band 1 of the rankings, the highest distinction. Lehman-Roberts Co. was awarded a 2015 “Quality in Construction Award” from the National Asphalt Pavement Association (NAPA). Averitt Express has honored associate Paul Box for 25 years of exemplary service. Jeff Weintraub, managing partner of Fisher Phillips‘ Memphis office, has been named one of the “Top 100 Most Powerful Attorneys” in the U.S. by Human Resource Executive magazine.

With ten locations across the Memphis area, Healthcare Realty is the go-to source for on Baptist Memorial Hospital campuses. A variety of locations and levels of build-out provide move-in ready suites, time-share space and the ability to build to suit. It’s your move.

A3 Freight Payment has been named as a “Top 100 Logistics IT Provider” for 2016 by Inbound Logistics magazine. Companies on the list are “providers whose solutions are central to solving transportation, logistics, and supply chain challenges, and whose customer successes are well-documented.” This year marks A3’s first appearance. The University of Tennessee Health Science Center (UTHSC) has announced the following grant recipients: Karen C. Johnson, MD, MPH, has received a $2.3 million grant to fund her “Look AHEAD Extension Study.” The project builds on previous research studying whether older individuals with type 2 diabetes can improve their health through reduced calorie consumption and increased physical activity. Wei Li, PhD, has received a $1.91 million grant from the National Institutes of Health. To be distributed over the next five years, the grant will fund studies into finding new ways to weaken cancer cells by targeting one of their components called “survivin.” Kristen Hamre, PhD, has received a grant from the National Institutes of Health worth $1.5 million over five years. The grant will fund her project, “Maternal genotype, choline intervention, and epigenetics in Fetal Alcohol Syndrome,” which will look at the role of genetics in fetal alcohol syndrome.

14 |

INSIDE MEMPHIS BUSINESS.COM | AUGUST / SEPTEMBER 2016

012_2016_IMB08-09_HotSheeet.indd 14

7/8/16 2:42 PM

Advancing health care through innovation.

Baptist continues to advance health care from one century to the next through a tradition of investing in innovative technologies. Serving first with compassion, we are dedicated to highly interactive, patient-centered care. Baptist OneCare® MyChart puts electronic health records in patients’ hands to conveniently manage their own health information. And our centralized Patient Placement Center uses leading-edge tracking software to quickly get patients the right level of care closest to home. From pediatric care to heart transplants, the region’s best doctors and nurses continue to help our patients and communities get better.

baptistonline.org 800-4-BAPTIST

MM_FullPage_TrimSize_9x25_11x125.indd 1

Get Better. 7/6/16 10:07 AM

The HOT Sheet Francesca-Fang Liao, PhD, and Mike McDonald, PhD, have received a $1 million grant from the National Institute of Neurological Disorders and Stroke, a division of the National Institutes of Health. The funds will be given over a three-year span, and will go towards studying genetic therapy that may slow or reverse the effects of Alzheimer’s disease.

No ve m

Inked

ber 12 • 10AM - 4

Accepting

Craft Vendor Applications until August 22nd

November 12 • 10am-4pm Join us for our second annual Crafts & Drafts! A curated exhibition and sale of original art, handmade goods, and craft, specialty, & local beers. Crosstown Autumn Ave. and N. Watkins Street in the parking lot behind Crosstown Arts.

• Fun for the whole family! • Local craft vendors! • Food trucks! • Free admission!

S u p p o rt i n g

Cyclebar Germantown, a new indoor cycling workout program, opened its doors on May 12. The new franchise is in the process of opening 100 studios nationwide, and will feature 50-minute indoor bicycle sessions. Resurrection Health has announced its merger with Knoxville-based Cherokee Health Systems. Memphis Stone & Gravel opened its new DeSoto County facility. The law firm Fisher & Phillips LLP rebranded as Fisher Phillips, with a new logo, tagline, and website. Orpheum Theatre Group has been chosen by the board of directors as the new name for the Memphis Development Foundation, the nonprofit organization that runs the Orpheum Theatre and Halloran Center for the Performing Arts. ARCPoint Labs held it’s grand opening at the end of May. Brought to Memphis by Maria Stevenson, ARCPoint Labs offers substance testing, background screenings, and wellness programs. Tenet Physician Resources, an employed physician network that includes Saint Francis Memorial Hospital in Memphis and Bartlett, as well as Saint Francis Medical Partners, has opened a new facility at 4066 Summer Avenue.

Milestones XMC, Inc., the second-largest Xerox dealer in the United States, celebrates its 25th anniversary this year. The company, founded by Bob Hamilton in 1991, is the largest distributor in the Southeast, and provides service to the five states of Tennessee, Georgia, Mississippi, Arkansas, and Alabama.

memphiscraftsanddrafts.com 16 |

INSIDE MEMPHIS BUSINESS.COM | AUGUST / SEPTEMBER 2016

012_2016_IMB08-09_HotSheeet.indd 16

7/12/16 1:09 PM

ADAPTS TO ANY ENVIRONMENT BUT PREFERS ONE WITH A VIEW

Untitled - Page: 1

MM_FullPage_TrimSize_9x25_11x125.indd 1

2016-06-20 15:58:56 +0000

7/6/16 10:08 AM

M E M P H I S

You’re busy. We get that. To help keep you up to date, we’ve compiled a handful of news items you may have missed from the past few months.

Join with us

IN IGNITING A SPARK FOR MEMPHIS AND THE MID-SOUTH!

From corporate and free community events...

7.6

Aquarium Hotel Group, a Chicago-based hotel operator, closes on its purchase of four properties in downtown Memphis, most notably the Madison Hotel. Adjacent properties include 83 Madison Avenue, and 9 and 11 South Main Street. The properties make up the southwest corner of Madison and Main. Purchase price has not been reported.

7.5

to volunteer and giveback opportunities...

The Memphis City Council agrees to delay for two weeks the final vote on an ordinance concerning Greensward parking. Earlier, Mayor Jim Strickland had announced a compromise plan to eliminate parking on the Overton Park lawn immediately and permanently in favor of a combination of reconfiguring the existing Memphis Zoo parking lot, parking along North Parkway, and a reuse of the service area in the southeast corner of the park.

7.1 and an array of media: TV show, radio show, newspaper column, and book,

The LPBC works to foster collaboration between government, education, nonprofit and business. Visit theLPBC.com to learn more and sign up for our newsletter. Tell us about your efforts, join us for events, and let’s work together to make a difference! /thelpbc

18 |

@thelpbc

lpbreakfastclubtv

B E A T

A law allowing wine sales in grocery stores goes into effect after legislation was passed in 2014. Tennessee is now one of 40 states that allows wine sales in grocery stores. As a concession to liquor stores that began in July 2014, giving them a year’s head start, the wine bill also allows for diversification with sales of lower-alcohol beers, mixers, wine accessories, food, and other party supplies.

6.28

Loeb Properties Inc., owner and operator of Overton Square, announces the impending move of YoLo Frozen Yogurt to make way for an expansion and reuse of the building on the southeast corner of Madison Avenue and Cooper Street. The Lenny’s that shares the space will not be moving, while

the rest of the building’s design by brg3s architects calls for an updated look more suitable for use as a restaurant. YoLo plans to move a half-mile west to 1906 Madison.

6.23

St. Jude Children’s Research Hospital and Looney Ricks Kiss unveil the architectural firm’s design for the Pinch District at the north end of Downtown. As part of $1 billion in new construction, the hospital will open up its 2.5 million-squarefoot, sky-high campus into a more street-level neighborhood. The designs call for public-facing retail and ground-floor restaurant tenants to be mixed in with office and research complexes in a plan that evokes the Amazon campus in Seattle.

2012, quieted months of rumors that speculated ServiceMaster’s possible departure from Memphis.

5.19

Archer Malmo announces the firm is finalizing the acquisition of Combustion, a Memphis boutique creative agency founded by Billy Riley in 1997. The acquisition will add several clients to the Archer Malmo roster, including International Paper, Memphis College of Art, and Brother Industries, among others, and will push the agency’s total staff to 205 across offices in Memphis and Austin. Archer Malmo’s Russ Williams is an Inside Memphis Business 2016 CEO of the Year Award winner.

6.17

5.10

6.3

5.4

nexAir signs on to become the largest for-profit tenant at Crosstown Concourse, the redevelopment of the Sears distribution center at Cleveland and North Parkway in Midtown. Headquartered in Memphis, and one of the largest distributors of atmospheric gases and welding supplies in the U.S., nexAir has agreed to lease 33,000 square feet for its 65 corporate employees. nexAir’s Kevin McEniry is an Inside Memphis Business 2016 CEO of the Year Award winner.

At a shuttered mall adjacent to the Peabody Hotel and Beale Street, ServiceMaster announces it will make downtown Memphis its new base of operations. With the revitalization of a derelict corner will come 1,200 employees to energize the area as well. The announcement of the planned renovation to the 328,000-square-foot Peabody Place, which has been vacant since

The University of Memphis receives a $100,000 grant from The Hearst Foundations for the First Scholars program and its focus on increasing the graduation rate for first-generation college students. Students selected to participate in the four-year First Scholars program benefit from peer mentoring, personalized academic and social support, and a $5,000 annual scholarship. The grant from The Hearst Foundations will fund scholarships for 10 new participants for two years. Hnedak Bobo Group announces it will move to One Commerce Square. The largest architectural firm in Memphis with 28 full-time, licensed architects will move its headquarters from 104 South Front Street, which it has called home for the past quarter-century. Grinder, Taber & Grinder has applied for a $1.6 million building permit for the office building at 40 South Main Street.

INSIDE MEMPHIS BUSINESS.COM | AUGUST / SEPTEMBER 2016

018_2016_IMB08-09_MemphisBeets.indd 18

7/8/16 2:44 PM

www.uthsc.edu

The University of Tennessee is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services.

MM_FullPage_TrimSize_9x25_11x125.indd 1

7/6/16 10:09 AM

1661 Aaron Brenner Dr., Ste. 300, Memphis 38120, 901.761.2720 â&#x20AC;¢ 417 West Main, Ste. 100, Tupelo 38804, 662.269.4014

MM_FullPage_TrimSize_9x25_11x125.indd 1

7/7/16 9:56 AM

ILLUSTRATION BY ALEKSEIVEPREV/DREAMSTIME

B A N K I N G

The Velocity of Money • • •

B Y

C A R O L

K .

M C C O N K E Y

If you’ve been watching the economic news, you’ve probably noticed that market experts and traders have been keeping a close eye on the Commerce Department’s Personal Spending and Personal Income reports. Not only do these reports provide insight into the health of our economy, but they also influence home loan rates. That’s right, personal spending can actually influence the interest rates that are available when you purchase or refinance a home. Here’s why: It has to do with something called the “velocity of money.” Even though the government keeps pumping money into the system, nothing happens until that money is spent or lent, and passes from one hand to another or one business to another. The speed at which

this money passes between parties is the velocity of money. With the job market still sluggish these days, consumers aren’t spending much money and businesses are still reluctant to spend money to make investments in their business. With the present velocity at low

levels, inflation remains subdued, which is good for home loan rates. That’s because rates are tied to mortgage bonds and inflation is the archenemy of bonds, so low inflation is good for bonds and rates. However, once velocity increases, the excess money in the system will cause inflation, which is bad for rates since even the slightest scent of inflation can cause home loan rates to worsen. While we certainly want to see better economic recovery news in the near future, we have to remember that there’s an inverse relationship between good economic news and bonds and home loan rates. Weak economic news normally causes money to flow out of stocks and into bonds, which helps bonds and home loan rates improve. Strong economic news, on the other hand,

WITH THE JOB MARKET STILL SLUGGISH THESE DAYS, CONSUMERS AREN’T SPENDING MUCH MONEY AND BUSINESSES ARE STILL RELUCTANT TO SPEND MONEY TO MAKE INVESTMENTS IN THEIR BUSINESS. normally has the opposite result. Currently, home loan rates are at historically low levels, but that situation won’t last forever. That means now is an ideal time to purchase a home or refinance before the velocity of money — and rates — change. • Carol K. McConkey is a senior vice president of Paragon Bank.

AUGUST / SEPTEMBER 2016 | INSIDE MEMPHIS BUSINESS.COM |

021_2016_IMB08-09_Inside.indd 21

7/8/16 3:00 PM

E M P L O Y M E N T

Expanding Engagement and Opportunity for Everyone • • •

B Y

T R OY

A L L E N

Working and interacting in our communities is an expected and integral part of life. But for many individuals with intellectual and developmental disabilities, participation can come with additional challenges, though not insurmountable. This is one reason accelerated efforts are under way in Memphis and across the state to ensure that people with disabilities have access to meaningful employment and community engagement. In 2014 there were 20,323 Shelby County residents age 18-64 with disabilities employed in the labor force according to U.S. Census data. There were 3,176 people with a disability 22 |

in the labor force who were unemployed. The universe of this data is the civilian non-institutionalized population. There were 45,703 people in Shelby County with disabilities not in the labor force and 98,148 who didn’t have disabilities outside of the labor force. People not in the labor force include students, homemakers, institutionalized people, and others. These numbers are not

CENSUS BUREAU FIGURES PROVIDE A BROAD OVERVIEW, BUT ARE NOT A PRECISE REPRESENTATION OF PEOPLE WITH INTELLECTUAL AND DEVELOPMENTAL DISABILITIES WHO WANT A CHANCE TO WORK. it supports. CBS is a citywide day service designed to provide meaningful person-centered activities in community settings. Included are recreational opportunities and activities with employment themes, such as volunteering and job searches. When the workshop closed, 110 people worked there. As SRVS’ Community Employment Services program seeks placement for all the former workshop employees, there are now 41 people from the workshop in good paying jobs across the city with employers that include AutoZone, Kroger, Express Vending, and American Stairways. In a new effort, starting this year, the state of Tennessee has approved funding for 1,700 people statewide to enroll in a program called Employment and Community First CHOICES. This initiative will focus on promoting integrated employment and community living as the first and preferred outcome for people with intellectual and developmental disabilities, according to Amy Gonzalez, state director of Employment and Day Services for the Department of Intellectual and Developmental Disabilities (DIDD). Everyone should have the opportunity for full participation in their community. People with disabilities are showing by example every day that they make a difference. •

PHOTO ILLUSTRATION BY ELENABSL | DREAMSTIME

exclusive to people with intellectual and developmental disabilities including autism, MS, cerebral palsy, epilepsy, etc. However, it is helpful to know that more than 20,000 local residents with hearing, vision, cognitive, ambulatory, self-care, and independent living difficulties — Census Bureau criteria — are working. The total Shelby County estimated workforce was 437,764 in 2014. Census Bureau figures provide a broad overview, but are not a precise representation of people with intellectual and developmental disabilities who want a chance to work. People outside the labor force with several specific types of disabilities are not surveyed distinct from unemployed people with the census classification of disability who aren’t working or seeking a job. This means that the people SRVS, and other provider agencies, are trying to help find employment almost certainly are not clearly captured in the census data. However, service providers and state government move forward with employment and other community involvement efforts. Madison Haywood Developmental Services in Jackson, Tennessee, for example, has had an employment program for 43 years. The center has 14 people employed at 14 businesses, according to Susie Hudson, day services director for MHDS. In Madison County, Hudson says pay rates are regularly above minimum wage to start. “The big food chains and grocery stores are most familiar with the benefits of employing people with disabilities,” she says, “but development in the smaller mom and pop businesses is looking up given information on tax credits.” In 2015, SRVS, which supports 1,200 people in the Memphis area with disabilities, closed its sheltered workshop to embrace full community employment, and created a Community Based Services program for the people

Troy Allen is director of Community Based Services for nonprofit SRVS, Tennessee’s largest provider of support for people with intellectual and developmental disabilities.

INSIDE MEMPHIS BUSINESS.COM | AUGUST / SEPTEMBER 2016

021_2016_IMB08-09_Inside.indd 22

7/8/16 3:00 PM

L A W

Potential Legal Issues Even the most noble of aspirations can create serious legal issues. A poorly conceived unlimited vacation policy can effectively eviscerate unpaid leave. Most companies allow an employee out on FMLA leave to use vacation time to supplement income. However, if you have unlimited vacation, you have converted three months of unpaid protected leave into three months of protected paid leave. The problem grows even more complicated when one looks at potential discrimination issues. A number of companies have applied this leave to only a specific class of workers. If your company has significant disparities between different job classes along the lines of race, gender, or national origin, your policy could be seen as discriminatory.

PHOTOGRAPH BY RATCH0013 | DREAMSTIME

STATISTICS ARE CLEAR: THE AVERAGE AMERICAN WORKER IS PUTTING IN MORE HOURS AT THE OFFICE AND FEWER HOURS ON VACATION.

Freedom to Roam: Promises and Perils of Unlimited Paid Vacation • • •

B Y

R O B

R AT TO N

At first blush, the idea of unlimited paid vacation sounds like an absurd perk offered only by tech startups full of capital and low on business acumen. Most employers spend considerable time and money guarding their vacation time, making sure that employees do not while away company resources pursuing a life of leisure. However, over the past few years, unlimited vacation pay has begun to migrate into the stalwarts of traditional American business. For example, a Fortune 500 company recently made this option available to approximately 30,000 members of its senior management. Surprisingly, this new benefit did not result in a mass exodus to island

getaways. In contrast, those companies that have implemented this plan have not seen a great uptick in the amount of vacation days taken.

The Right Culture Under the right circumstances, an unlimited vacation policy is a cooperative display of trust between employer and employee.

Ideally, allowing employees to take paid time when necessary shows a great deal of faith in your employees’ judgment and dedication. In the wrong circumstance, the offer of unlimited vacation can be perceived as a threat comparable to a parent telling a child that they are free to eat candy before dinner. Without a sense of trust, unlimited vacation might be perceived as a revocation of all vacation time. Another issue is logistics. In a project-oriented business, employers are less concerned about when their employees are present as long as the job is done. However, this policy does not carry over well if you provide security guard services or are in retail. In some businesses, you need boots on the ground and you need a reasonable assurance of when they will be there.

Furthermore, a company can deny a reasonable accommodation under the ADA only when there is an undue hardship. Employees denied temporary leave for a disability could point to an unlimited vacation policy as an indication of disability discrimination.

The Take-Away Statistics are clear: The average American worker is putting in more hours at the office and fewer hours on vacation. It is also clear that these longer hours come at a cost to productivity. Furthermore, traditional vacation policies are both expensive and time-consuming to maintain. Well-drafted unlimited vacation policies in the right corporate culture have been successful. However, the devil is always in the details, and any attempts to make this sort of transition must be carefully thought out. • Rob Ratton is an attorney with the law offices of Fisher & Phillips.

AUGUST / SEPTEMBER 2016 | INSIDE MEMPHIS BUSINESS.COM |

021_2016_IMB08-09_Inside.indd 23

7/8/16 3:00 PM

L E A D E R S H I P

Ashley Coffield

Planned Parenthood Greater Memphis Region

“I went to a great public high school,” says Coffield, since 2013 the president and CEO of Planned Parenthood Greater Memphis Region (PPGMR). “I was encouraged to be a leader and to get involved in my community. I was involved in student government; always wanted to make things better. I was the kid who talked out in class and said, ‘I don’t think that’s right.’ I’d go to the principal’s office and say we should do things differently.” The Coffield sisters made a conscious decision to go their separate ways for college, with Courtney attending the University of Arkansas and Ashley heading to Memphis to attend Rhodes. (“I loved the urban environment that Rhodes sat in, and I wanted to try a big city. I liked the small class sizes.”) After graduating in 1992 with a degree in urban studies, Coffield earned a master’s in public administration at Texas A&M. She then moved to Washington, D.C., and started a career in healthcare advocacy, thriving on the buzz — and reach — found in the nation’s capital. “People there,” she says, “in their own nerdy way, think they’re the center of the uni-

• • •

B Y

F R A N K

M U R TA U G H

Ashley Coffield grew up in Hot Springs, Arkansas, with a twin sister. Walking the halls of Lakeside High School, both Ashley and Courtney grew accustomed to being identified as “the twins.” But never did they hear such a tag from their mother. And not once were they dressed as children to serve as mirror reflections of one another. They were raised as the unique, distinctive individuals they happen to be. Meet Ashley today and it shows. 24 |

verse. My focus when I left graduate school was finding a job with a focus on population health.” Coffield seemed to have found a home at Partnership for Prevention, a nonpartisan collaboration between corporations and government leaders tasked with studying and implementing disease-prevention strategies. She was named executive director in 1998 (still shy of her 30th birthday), but chose to return to Memphis in 2001 when she and her husband, Mac, decided to start a family. (They’re now the parents of two boys, ages 12 and 15.) Coffield continued to work with Partnership for Prevention from her new Memphis home, and joined the board of Planned Parenthood, where she’d been a patient and volunteer during her days at Rhodes. Shortly after leaving the board, having served the maximum nine years, Coffield got a call with a request to help in the search for the local affiliate’s new president. “The head of the search committee asked if I would help as a non-board member,” explains Coffield. “I said, ‘I’d love to do that, but let me think about it, because I might apply for the job.’ It took me a while to make the decision because I knew how hard this job would be and I wasn’t sure I was the right person. I wanted to connect with Memphis in a more substantial way. I was a little lonely

PHOTOGRAPH BY LARRY KUZNIEWSKI

“I HAD ABSOLUTELY NO DOUBT ABOUT THE MISSION. I’VE BEEN A PLANNED PARENTHOOD DONOR FOR 25 YEARS AND A VOLUNTEER FOR MUCH OF THAT TIME.”

INSIDE MEMPHIS BUSINESS.COM | AUGUST / SEPTEMBER 2016

024_2016_IMB08-09_Leadership.indd 24

7/11/16 11:17 AM

professionally [telecommuting for Partnership for Prevention]. But this is a 24/7 job; we’re never really closed. I needed to know that I could fit that in and keep focus on my family.” Leading an affiliate of Planned Parenthood means you are, to a degree, following the lead of the national entity (currently under the leadership of Cecile Richards). There are guidelines, standards, and a shared mission. Affiliate presidents gather quarterly to share ideas and exchange views on policies and procedures, and the national office offers expertise in public policy, law, and communications. But beyond the standard mission (healthcare, education, and advocacy), there is room for every affiliate — as an independent 501(c)(3) nonprofit — to steer its own course. “I had absolutely no doubt about the mission,” stresses Coffield. “I’ve been a Planned Parenthood donor for 25 years and a volunteer for much of that time. I believed in it very strongly. I’m a risk-taker and I don’t have a lot of fear in standing up for this mission. But at the same time, I knew I was going to be in the spotlight from time to time, and that made me nervous. I had always been a behind-thescenes person.” That spotlight Coffield mentions can be especially hot under the Planned Parenthood brand. The organization — which marks its 100th anniversary nationally this year, and 75th in Memphis — is often politicized and dangers exist, from sham videographers (depicting the “sale” of fetal tissue) to gun-wielding, pro-life radicals like the man who attacked a Planned Parenthood facility in Colorado Springs last November, killing three people. “When we’re attacked,” says Coffield, “we can all feel scared and confused for a few moments, but it’s remarkable to me how quickly we all come together. When the shooting happened in Colorado, we were on the phone with Cecile by the end of the day, with legal counsel. It happened on Thanksgiving weekend and we had made the decision to close. But we talked all weekend about what we’d do Monday morning to make our staff and patients feel safe. How would we move forward?” Leadership is easily measured by how a person acts. Less clear are the qualities that go into not acting at times of duress. “There’s a lot of support for us in the community,” says Coffield. “I can’t focus on what’s important if I’m distracted by [threats of violence]. I’m not going to let those things distract me from what’s important. It’s a total waste of time. It’s important for the staff to see that I’m ignoring it. By and large, they do too.” The local Planned Parenthood affiliate is one of 58 across the country and, with a staff of 30, one of the smallest. It’s staffed almost entirely by women — with a five-person man-

THE NEW INTERNATIONAL® HX™ SERIES IS HERE. FINALLY A TRUCK THAT WORKS AS HARD AS YOU.

MEMPHIS DEALERSHIP 1750 E Brooks Road (901) 345-6275

MEMPHIS BODY SHOP 700 S BB King Blvd (901) 527-5654

MEMPHIS IDEALEASE 1850 E Brooks Road (901) 348-2722

www.summittruckgroup.com

AUGUST / SEPTEMBER 2016 | INSIDE MEMPHIS BUSINESS.COM |

024_2016_IMB08-09_Leadership.indd 25

7/11/16 3:53 PM

767-3600 for free quote quote or or visit visit us us online online at at www.clayandland.com www.clayandland.com Call us us today today at at (901) (901) 767-3600 767-3600 for for aa free Call or visit online www.clayandland.com Call us today at (901) 767-3600 fora afree freequote quote or visit ususonline at at www.clayandland.com

Todd Todd Todd Todd Dyson Dyson Todd Dyson Dyson Dyson

Todd Dyson

Lisa Meeks

Lisa Lisa Lisa Meeks Meeks Lisa Lisa Meeks Meeks Meeks

Michael MichaelMichael Michael Henry Michael Henry Henry Michael Henry Henry Henry

Linda Wheeler

Linda Linda Linda Wheeler Linda Wheeler Linda Wheeler Wheeler Wheeler

Darlene Drogmiller

Darlene Darlene Darlene Drogmiller Drogmiller Darlene Darlene Drogmiller Drogmiller Drogmiller

James McDonnell

James James James McDonnell McDonnell James James McDonnell McDonnell McDonnell

Barry Barry Barry Wilson Barry Wilson Barry Wilson Wilson Wilson

Truman Sandlin

Truman Truman Truman Sandlin Truman Sandlin Truman Sandlin Sandlin Sandlin

Kathryn Cook

Trey Clay

Jeff Windsor

Jeff Jeff Jeff Windsor Jeff Windsor Jeff Windsor Windsor Windsor Mark Pinkston

Mark Mark Mark Pinkston Mark Pinkston Mark Pinkston Pinkston Pinkston

Marv Donnaud

Marv Marv Marv Donnaud Marv Donnaud Marv Donnaud Donnaud Donnaud

John

Matt Lawrence

Danny

John John John John Curry John Curry Curry John Curry

Curry Curry

Lynn Alford

Herbert Montgomery Herbert Herbert

Fred Tate

Debbie McNeal

Lynn Lynn Lynn Alford Alford Lynn Lynn Alford Alford Alford

Matt Matt Matt Lawrence Lawrence Matt Matt Lawrence Lawrence Lawrence

Fred Fred Fred Tate Tate Fred Fred Tate Tate Tate

Lynda Savage Lynda Lynda

Charles Ricketts Charles Charles

Fred Headley

Tonya Bancroft

Milton Less

Jan Bounds

Lynda Savage Lynda Savage Lynda Savage Savage Savage

Debbie Debbie Debbie McNeal McNeal Debbie Debbie McNeal McNeal McNeal

Tonya Tonya Tonya Bancroft Bancroft Tonya Tonya Bancroft Bancroft Bancroft

AUTO BUSINESS LIFE HEALTH AVIATION AUTOSURETY BUSINESS LIFE BUSINESS AUTO BONDS LIFE BUSINESS LIFE

HEALTH AVIATION AVIATION HEALTH AVIATION SURETY BONDS SURETY SURETY BONDS BONDS

Aubrey Carrington, Jr.

Aubrey Aubrey Aubrey Carrington, Jr. Aubrey Carrington, Jr. Aubrey Jr. Carrington, Carrington, Carrington, Jr. Jr.

Kevin Herman

Patrick Morgan

Wynn Wynn

Charles Ricketts Ricketts Charles Charles Ricketts Ricketts Ricketts

Kevin Kevin Kevin Herman Kevin Herman Kevin Herman Herman Herman

Patrick Patrick Patrick Morgan Patrick Morgan Patrick Morgan Morgan Morgan

Greg Tate

Greg Greg Greg Tate Greg Tate Greg Tate Tate Tate

Stan Addison

Alan Doyle

Mark Mark Mark Price Mark Price Mark Price Price Price

Michael Michael Michael Willins Michael Willins Michael Willins Willins Willins Shirley Hudson

Stan Stan Stan Addison Stan Addison Stan Addison Addison Addison

Shirley Shirley Shirley Hudson Shirley Hudson Shirley Hudson Hudson Hudson Joe Sciara

Dusty Rhoads

Tim Dacus

Jeff Jeff Jeff Jeff Michael Jeff Michael Jeff Michael Michael

Michael Michael

Fred Fred Fred Headley Headley Fred Fred Headley Headley Headley

Milton Milton Milton Less Less Milton Milton Less Less Less

Jan Jan Jan Bounds Jan Bounds Jan Bounds Bounds Bounds

George Edmiston

Maynard Maynard Maynard Evensky Maynard Evensky Maynard Evensky Evensky Evensky

Tom Church

George George George Edmiston George Edmiston George Edmiston Edmiston Edmiston

Skip Portis

Tom Tom Tom Church Tom Church Tom Church Church Church

Mark Price

Michael Willins

Jeff

Daniel Daniel Daniel Daniel Wynn Wynn Wynn Daniel Daniel Wynn

Bozof Bozof

Herbert Montgomery Montgomery Herbert Herbert Montgomery Montgomery Montgomery

Daniel

Danny Danny Danny Danny Bozof Bozof Danny Bozof Danny Bozof

Maynard Evensky

Kathryn Kathryn Kathryn Cook Kathryn Cook Kathryn Cook Cook Cook

Trey Trey Trey Clay Trey Clay Trey Clay Clay Clay

Louis Louis Louis Louis Clay Louis Clay Clay Louis Clay Clay Clay

Barry Wilson

Marsha Silverstein

Marsha Marsha Marsha Silverstein Marsha Silverstein Marsha Silverstein Silverstein Silverstein

Al Al Al Al Hollingsworth Hollingsworth Al Hollingsworth Al Hollingsworth Hollingsworth Hollingsworth

Dusty Dusty Dusty Rhoads Dusty Rhoads Dusty Rhoads Rhoads Rhoads

Rodney Murphy

Skip Skip Skip Portis Skip Portis Skip Portis Portis Portis

Neal McConnico

Neal Neal Neal McConnico Neal McConnico Neal McConnico McConnico McConnico

Rodney Rodney Rodney Murphy Rodney Murphy Rodney Murphy Murphy Murphy Cary Murphy

Connie Jones

Cary Cary Cary Murphy Cary Murphy Cary Murphy Murphy Murphy

Connie Connie Connie Jones Connie Jones Connie Jones Jones Jones

866 Ridgeway Loop, Suite 200 • Memphis, TN 38120 • Phone (901) 767-3600 • Toll-Free (800) 489-7668 • clayandland.com clay & HaWSEy • DONNaUD-clay aVIaTION • GREaT SOUTH cONSTRUcTION aND BONDS aDDISON & aSSOcIaTES • MURPHy aND aSSOcIaTES Alan Alan Alan Doyle Alan Doyle Alan Doyle Doyle Doyle

Joe Joe Joe Sciara Joe Sciara Joe Sciara Sciara Sciara

Tim Tim Tim Dacus Tim Dacus Tim Dacus Dacus Dacus

866 Ridgeway Loop, Suite 200 Memphis, TN 38120 Phone (901) 767-3600 Toll-Free (800) 489-7668 clayandland.com 866 Ridgeway Ridgeway Loop, Loop, Suite Suite 200 200 •• Memphis, Memphis, TN TN 38120 38120 •• Phone Phone (901) (901) 767-3600 767-3600 •• Toll-Free Toll-Free (800) (800) 489-7668 489-7668 •• clayandland.com clayandland.com 866 866 866 Ridgeway Ridgeway Loop, Loop, Suite Suite 200 200 ••• Memphis, Memphis, TN TN 38120 38120 ••• Phone Phone (901) (901) 767-3600 767-3600 ••• Toll-Free Toll-Free (800) (800) 489-7668 489-7668 ••• clayandland.com clayandland.com clay & HaWSEy DONNaUD-clay aVIaTION GREaT SOUTH cONSTRUcTION aND BONDS clay & & HaWSEy HaWSEy ••• DONNaUD-clay DONNaUD-clay aVIaTION aVIaTION ••• GREaT GREaT SOUTH SOUTH cONSTRUcTION cONSTRUcTION aND aND BONDS BONDS clay clay clay & & HaWSEy HaWSEy •• DONNaUD-clay DONNaUD-clay aVIaTION aVIaTION •• GREaT GREaT SOUTH SOUTH cONSTRUcTION cONSTRUcTION aND aND BONDS BONDS aDDISON & aSSOcIaTES MURPHy aND aSSOcIaTES aDDISON & & aSSOcIaTES aSSOcIaTES ••• MURPHy MURPHy aND aND aSSOcIaTES aSSOcIaTES aDDISON aDDISON aDDISON & & aSSOcIaTES aSSOcIaTES •• MURPHy MURPHy aND aND aSSOcIaTES aSSOcIaTES

26 |

agement team — but Coffield emphasizes her team’s greatest strength is its diversity. “I have a very consultative management style,” she says. “I like to hear from everybody’s perspective, and I like to synthesize that before I make a decision. I don’t like to bark orders, I like there to be consensus. It’s worked out really well, people appreciate it. A diverse staff makes a stronger organization. If you can’t work with people who have really different life experiences than you have, and you’re not

willing to listen and be open-minded to the way they’ve experienced the world, this is not the right place for you.” If Coffield’s career ambition was to impact population health — and particularly here in Memphis — it’s hard to imagine a better fit than the role she now plays, and the impact is measurable. Abortion makes the news, and PPGMR performed more than 3,300 in 2015. But that’s a fraction “A DIVERSE STAFF of the difference MAKES A STRONGER in health quality the organization ORGANIZATION.” is making. Almost 13,000 patients visited the clinic last year. More than 170 classes on sex health were conducted. More than 4,000 HIV and STD tests were administered. And 645,000 free condoms were distributed. “We stand for full equality and dignity for all members of our region,” says Coffield. “We’re going to be here to provide you healthcare regardless of who you are or what decisions you’ve made. We’re going to come at you with no judgment. It’s an important part of the culture. We listen; we hear what the patient wants. There are so many options for women today. We’re living in the golden age of family planning.”

INSIDE MEMPHIS BUSINESS.COM | AUGUST / SEPTEMBER 2016

024_2016_IMB08-09_Leadership.indd 26

7/11/16 11:04 AM

25 years ago, our bucket list was to become one of the best Xerox dealers in the entire Southeast.

(Weâ&#x20AC;&#x2122;re now the largest dealer in the Southeast)

Next.

If you have a bucket list to boost worker productivity, enhance collaboration and reduce costs in your office, call us and let us show you how.

xmcinc.com

Bob Hamilton

Ben McCaghren

MM_FullPage_TrimSize_9x25_11x125.indd 1

Sean Seward

Steve Little

7585 A.E. Beaty, Suite 101 Bartlett, TN 901.737.8910

7/11/16 1:41 PM

028_2016_IMB08-09_AndyCates_v2.indd 28

7/11/16 1:54 PM

T H E

1 0 T H

A N N I V E R S A R Y

I S S U E

Andy Cates T H E

I M B

I N T E R V I E W

Ten years ago, a profile of Andy Cates graced the first cover of the very first issue of this magazine – then called Memphis Business Quarterly — published in the autumn of 2006. Back then Cates was best known as the “boy wonder” most responsible for having brought back to life one of Memphis’ most famous brands, when the Stax Museum of American Soul Music and the Stax Music Academy opened their doors to start the twenty-first century. • • •

B Y

J O H N

B R A N S TO N

Tim Sampson, longtime communications director for the Soulsville Foundation — the organization that has overseen the Stax revival — recalls first meeting Cates in 1998 (when he was just 28 years old) at the empty lot where the Stax Recording Studio used to stand: “And then I watched him go into action to do something that not many people would have had the perseverance to do: build a world-class museum and music school in one of the most blighted areas in the country. “Andy is brilliant, energetic, and focused. And he has a huge heart.” Today, Cates is a ripe old 46, with twin sons in high school, but he’s hardly slowed down a bit over the past decade. A native Memphian, he began his real estate career with the Trammell Crow Company in Dallas, after graduating from the University of Texas. In 2006 — the same year that he appeared on our first cover — he founded RVC Outdoor Destinations, intending to transform the very nature of recreational vehicle vacationing. “Better vacations are in our nature” is in fact the company’s slogan, as RVC now operates 10 high-quality outdoor resort destinations all across the country, site-designed to provide vacation opportunities in unique natural settings, and designed to take the concept of “camping” to a whole new, twenty-first century level. Cates is still very much engaged in the Memphis philanthropic community, but these days RVC Outdoor Destinations is his real passion. He is particularly excited about the possibility of developing a unique site very close to home: right here on the banks of the Mississippi. Cates wants to redevelop Mud Island River Park, a prominent if not popular piece of downtown Memphis and the riverfront since 1982. With the Bass Pro

• • •

P H O T O G R A P H S

028_2016_IMB08-09_AndyCates_v2.indd 29

K A R E N

P U L F E R

F O C H T

Shops at the Pyramid now one year old, Beale Street Landing finished, the high-rise apartments on the South Bluff transformed, and the Harahan Project coming later this year, everyone seems to agree that it’s about time. As Cates said in our interview 10 years ago, wasting time is the best way to stop things from happening. “It’s time to take another step,” Mayor Jim Strickland said in June while asking for development bids. “I have authorized a process to envision the best and most responsible outcome in a once-in-a-lifetime opportunity to remake a large part of our Downtown, all without using a single cent of your property tax dollars.” Needless to say, a Mud Island makeover won’t be easy or, necessarily, successful, as the very gods seemed to be reminding us when Cates and I recently drove from his office in Downtown’s Pinch District across the A.W. Willis Jr. Bridge to Mud Island. Ugly storm clouds were piling up over Arkansas, and the river went from glass to heavy chop in about 30 seconds. The skies opened up to the accompaniment of thunder and lightning just when we got to the guard shack. “Go on through, he knows me,” Cates said with a wave to the attendant who was probably roused from his seat for the first time all day since the River Park was closed, as it always is, on Monday. We drove through the empty parking lot, past the remnants of the playground torn down long ago, past the skeleton of the Memphis Belle pavilion closed long ago, up to the River Terrace restaurant closed long ago, and stopped to admire the Brutalist architecture (brutal is more like it) and the berm cutting off views of the river. “So,” I said. “You’ve done pretty good with Souls-

AUGUST / SEPTEMBER 2016 | INSIDE MEMPHIS BUSINESS.COM |

7/11/16 1:54 PM

PHOTOGRAPH BY KAREN PULFER FOCHT

ville, the Greenline, the Grizzlies, and RVC Outdoor Destinations. Whaddya think of this fixer-upper?” Here’s how our discussion developed:

How has the Memphis business climate changed since 2006? It hasn’t changed dramatically, but thankfully it also hasn’t lost ground while many other cities have fought for their lives. The biggest negative, by far, has been Delta Air Lines pulling out — and doing so in an obnoxiously aggressive way. I do whatever I can in life to avoid Hartsfield [Hartsfield-Jackson Atlanta International Airport]. On the positive side, in addition to FDX, AutoZone, and IP (we need to say thanks for them every day) doing really well over the last decade and staying committed to Memphis, nice-sized companies like MAA, Sedgwick, and ServiceMaster are growing as well; the ServiceMaster announcement is a huge deal on a few levels.

RVC Outdoor Destinations was founded in 2006, the same year as this magazine. Where did the idea come from? How did it come about? After Soulsville was open and running, I had to go back out into the world and make a living. I had done a few real estate deals but wanted to build something perpetual,

30 |

meaningful, and value added. I was intrigued by outdoor hospitality and great recreational land, and had some friends who owned RV parks, but the main “aha” moment was talking to Barb Poier at a Grizzlies Christmas party. I had read a story about how she and Don [the late Grizzlies’ radio broadcaster] had traveled the country in their RV and asked where they stayed. Her answer regarding how hit or miss the places were, how people find the locations, and how no one really provided a Hilton-type of consistent, high-quality experience led to longer conversations and research. I logged a lot of mileage checking stuff out and rented an RV as well. And we quickly realized that other lodging options — cabins and cottages, and furnished tents — were also a big opportunity.

How did you weather the recession that hit a year later? We have remarkable team members and partners. And we had no debt, which saved our bacon while things took longer to get going and were harder than we thought it would be (and we thought it would be hard!) all in the face of a terrifying economic environment. I’ve never been as stressed about business in my life because I felt very stupid and responsible if this didn’t work. But, I also have never been so thankful to have a wonderful wife and family and incredible investment partners.

Is there a generational change in attitude toward outdoor extreme sports, biking, and urban activity? Outside magazine named Chattanooga the “Best Town Ever.” Nashville and Chattanooga have done a great job of marketing themselves. I think that Memphis is underestimating the power of the Harahan Project. It is over the top, beyond belief — you go a mile each way on the Harahan Bridge, there’s going to be another 75 miles of bike trail on the levee, then you come back this way on Riverside Drive. Whether you are biking, hiking, or driving it is going to be special. When the Greenline opened it was more popular than we hoped, and the Harahan will be that and more with a bigger impact on tourism. And it’s not only the generation of Millenials that is more focused on outdoor activities. Our city needs to be healthier and have more opportunities for that while coming together as a community.

What is in your vision to add excitement to Mud Island? Picture a zip line four stories in the air, dramatically designed, then picture a water park done right. And I don’t mean just a water slide, but an artistically designed water park that is sculptural in its own right. Then picture our lodging as a big

INSIDE MEMPHIS BUSINESS.COM | AUGUST / SEPTEMBER 2016

028_2016_IMB08-09_AndyCates_v2.indd 30

7/11/16 1:54 PM

outdoor hotel. Imagine if you can rent a cabin furnished with wifi, a coffee maker, you wake up on a pretty morning and you are sitting on your porch looking at the river. This becomes your vacation without leaving the city, and you’re 10 minutes from Midtown. For those who are not from here, what better way to stay than in this unique environment? Or the family that wants to have a family vacation? And now we’ve got thousands of tourists coming off riverboats. This is the end of June, Monday, you have not seen one human being here. It’s crazy.

What about the current state of the Mud Island River Park? Look at the tables, trash cans, the light standards; this place has not changed since the eighties. There is still a perception that this is hard to access. Part of that is because of where the entrance gate is. This road started as a construction entrance. Later on it became the service entrance. In reality, the park is as easy to access as Harbor Town, but the majority of Memphians don’t perceive it that way. Look over there across the parking lot, there’s a recycling center. Is that the best thing to have here? There hasn’t been real capital invested into Mud Island for decades. It’s massively undercapitalized.

What happens to the monorail? The monorail is very dated. The Sky Bridge [the sidewalk above it] has a lot of potential and should be transformed into an active place. It’s one of the great views of the city and should be an experience and destination unto itself. And it should be tied into the Harahan, which will be a game changer itself.

And the amphitheater? These outside walls are now dead space. There’s a ton of opportunity for branding the city. Go Grizzlies, Go Tigers, Memphis In May Honors This Country. Robert Plant was here and there was nothing in the way of marketing. The architecture is Brutalist, and, by the way, the architect, Roy Harrover, used that term. There is too much Normandy Beach here. See where the flags are at the tip of the island? That is screaming for LED, or a water feature that becomes an artistic monument to the city. Have you read Beale Street Dynasty? I would love to do something to memorialize Robert Church there. Both Church Jr. and Sr. were remarkable men in a hostile environment. They’re great Memphis stories and would have been supporters of the Grizzlies’ “grit and grind”!

What do you think of the success of the Stax museum, music academy, and charter school? Regarding Soulsville, I stepped off the board last year after something like 15 years. It was time for new blood all around. That said, I am ecstatic and honored to be associated with it. The folks, including [executive director] NeShante Brown at the school and now [executive director] Jeff Kollath at the museum, are extremely solid and talented. I can’t take credit for their heavy lifting, but am happy to have helped lay the original foundation. It has served a lot of souls and protected the powerful Stax legacy.

What do you see as the next step for Soulsville? If I have any regrets about Soulsville, it’s that we haven’t seen the neighborhood revitalization hit the level we all envisioned. That’s not to say it hasn’t been hugely improved and that our 6-plus-acrecampus didn’t provide a total 180-degree change in that epicenter, but there’s so much to be done to get it to be a healthier neighborhood. I am hopeful that Tom Shadyac buying the Town Center building across the street will help spark additional improvement. I am also grateful that Eric Robertson of Community LIFT is so focused on this. All of that is to say that I think the next step for Soulsville is for the neighborhood to improve even more rapidly, and that’s not code for gentrification.

You said in our inaugural issue that the first year you spent putting land deals together in Soulsville and meeting with the neighbors was “one of the most rewarding I’ve ever had.” Have you had such a year since?

4550 Poplar Ave Memphis, TN 38117 901-818-9951 thegrovegrill.com Open for Lunch Weekdays. Also available for Business Meetings.

The last couple of years with RVC have been very rewarding. Not because we are high-fiving and slapping ourselves on the back, but because we’ve built a real, sustainable business with an incredible team of people throughout the country who are doing this because they love it and believe in our mission. And no one gets paid enough, so if they aren’t all-in it wouldn’t work.

You said then, regarding Soulsville, that “we’re far from a tipping point in the market for commercial in the low-income neighborhoods.” Has that changed? Sadly, no. If anything blight has been even more brutal in its cancerous growth (especially with the ’08 crash). Thankfully, folks AUGUST / SEPTEMBER 2016 | INSIDE MEMPHIS BUSINESS.COM |

028_2016_IMB08-09_AndyCates_v2.indd 31

7/12/16 7:27 AM

like Steve Barlow, Archie Willis, and my dad are taking that on, but they will be the first to tell you that it’s a massive battle. Also, thankfully, the mayor and his team, as well as Judge Potter, get it and are all over it. It’s just bigger than anyone can fix in a short time period.

Do you still have an ownership stake in the Grizzlies? I am out but my brother Staley is still very much a partner and really helped keep the team here when the last transaction happened (although he will be angered I brought him up since he studies how Howard Hughes avoided publicity). The new TV deal made all of the new buyers look very smart and I am happy for them, especially since I think most, if not all of them, didn’t do it assuming it was a great financial investment.

What do you think of the Grizzlies’ run in Memphis the past 10 years?

Let Vaco help you find the perfect fit.

www.vacomemphis.com | (901) 333-2250 VacoMem-IMB_5.1875x7.3125_Jan2016.indd 1

1/5/16 9:53 AM

us at } Visit

www.memphismagazine.com 32 |

It has to be one of the greatest community sports stories ever. No way anyone, including any of the pursuit team, could have scripted this. Now you add Mike Conley re-signing and it’s just fantastic. He’s exemplary as a civic leader, as is Marc [Gasol], so to have your two primary superstars be great people is something we need not take for granted. We always said the Spurs were our model and it’s exciting to say that we are competing with them at every level on a heads-up basis.

To touch on a question from 2006: “Memphis has a lot of problems and potential, and a lot of people with good money. What’s the best way to bring them together?” Ten years ago your answer was “education.” Still the same? It’s still education but I would now add that I think the folks who are making the biggest investments in education also realize that you have to talk about the entire person and their neighborhood. You can put a young person into a firstclass school with first-class teachers and administrators, but if that young person is going home to a disaster area (or has no home), it’s almost impossible to help them effectively enough. Also, no one questions that we need more economic development, especially for low-income folks, but obviously there are lots of opinions on the best way to solve that brutal challenge. And I would add that quality

INSIDE MEMPHIS BUSINESS.COM | AUGUST / SEPTEMBER 2016

028_2016_IMB08-09_AndyCates_v2.indd 32

7/11/16 1:55 PM

PHOTOGRAPH BY KAREN PULFER FOCHT

of life for all Memphians, no matter economic status, is crucial to attract and retain folks. Things like the Harahan Bridge, Shelby Farms, Overton Park, continued downtown improvements, and possibly Mud Island affect how folks participate in their civic lives.

There has been a lot of talk about the north end of Downtown lately, especially with the opening of Bass Pro Shops and now possible development of the south end of Mud Island. How would your Mud Island proposal work with Bass Pro?

BODY SHAPING Permanent reduction in fat cells* in a 25 minute treatment

This is absolutely helpful to them whether they see that, whether they accept that, or not. Even though our guests will be focused on doing things outdoors other than just hunting and fishing, a ton of the guests who stay here with us will be checking them out. It’s also important to point out that any activity and tax revenue generated at Mud Island will have a positive impact on the $200 million bond issue that was done for the Pyramid.

What’s the plan to finance this Mud Island makeover? This is about a new vision that is actually based in many of the original ideas for embracing the river and requires a ton of energy, execution, operational excellence, and capital. We’ve undersold it, poorly articulated our vision, and refrained from the typical hype because we don’t control anything. There should be additional Tourism Development Zone (TDZ) money in it if the city can get the state to agree. The Bass Pro bonds were over-collateralized.

* Temperature reached during treatment (42-47ºC) necessary to damage structural integrity of cell membranes leading to delayed adipocyte death(a, b, c) a. Moussa N, Tell E, Cravalho E. Time progression of hemolysis or erythrocyte populations exposed to supraphysiologic temperatures.” J Biomech Eng 1979, 101:213-217. b. Gaylor, DC. “Physical mechanism of celluar injury in electrical trauma” Massachusetts Institute of Technology. Ph. D. Dissertation. (1989). c. Franco W et al. “Hyperthermic injury to adipocyte cells by selective heating of subcutaneous fat with a novel radiofrequency device: Feasibility studies.” Lasers Surg. Med. 2010, 42:361-370

Call for your Complimentary Consultation Today! Total Health Wellness Center 1069 West Rex Road, Memphis, TN 38119 901-683-0178 www.loseweightmemphis.com

AUGUST / SEPTEMBER 2016 | INSIDE MEMPHIS BUSINESS.COM |

028_2016_IMB08-09_AndyCates_v2.indd 33

7/11/16 3:55 PM

Life is why we encourage you to take care of yourself as you take care of your loved ones.

All of Downtown’s sales tax over a certain amount is going to pay off that bond issue, and that covers it even before you count Bass Pro’s new sales tax revenue. Now $1.5 million a year is being spent to maintain Mud Island. Some folks debate that number but we did a specific breakdown and can support it. Even if it’s $1 million, that is $1 million a year we are spending to operate something that needs to be completely redeveloped and isn’t currently showing well. The folks on the ground at Mud Island do a good job with what they have and have to scramble to keep it together with duct tape and gum.

Why you? If a business called City Hall and said, “We’re interested in coming to Memphis and putting our office in the Pinch District. We are in nine states with a product that is hugely positive, original and gaining steam, and we want to expand our concept by spending $10 million in your community on a broken asset.” Wouldn’t you think the Chamber of Commerce and civic folks would be all over it? I really respect the mayor and appreciate being brilliant at the basics. But as a community we also need to keep playing offense. This is about picking the right partner. Negotiate the heck out of it, get things structured right on the front end and then let us run. We’ll do the deal with a sense of urgency, transparency, and authenticity to Memphis. If you have those three things then we are fired up about it. If not, then we’re not.

My daughter is why. Everyone has a reason to live a longer and healthier life. What is yours?

As far as being Mud Island’s neighbor, what do you think of the recently announced plans by St. Jude Children’s Research Hospital for the Pinch District, home of RVC Outdoors headquarters?

Stuttering Didn’t Keep Him Out of the Game Stuttering never benched NFL star Darren Sproles. Don’t let it sideline you either. Get in the game!

800-992-9392 StutteringHelp.org tartamudez.org

THE

STUTTERING FOUNDATION

Photo credit: Philadelphia Eagles

A Nonprofit Organization Since 1947—Helping Those Who Stutter

Post Office Box 11749 • Memphis, TN 38111-0749 34 |

I like “Home of RVC headquarters”! St. Jude is the equivalent of two or three Fortune 500 headquarters — oh, and they also save kids and come up with cures for diseases. Rick Shadyac and the folks there are all over it and we are ecstatic they are growing and committing to downtown. As Memphians, we need to continue helping them and the mayor get additional resources from the state, although there has already been some exciting news there. It’s another massive, long-term win for the city and another huge deal that we will look back on and realize just how big it is. It’s totally logical that they anchor the Pinch. And one day, if we ever figure out Mud Island and are involved there, Rick can kick us out and take our space as we move to the island. Visit our website to read the 2006 interview with Andy Cates.

INSIDE MEMPHIS BUSINESS.COM | AUGUST / SEPTEMBER 2016

028_2016_IMB08-09_AndyCates_v2.indd 34

7/12/16 10:36 AM

Streets Ministries is an urban outreach ministry that seeks to engage, encourage, and empower the youth of the Memphis metropolitan communities.

Our desire is to create and cultivate an atmosphere that fosters hope within young people. A hope that they were made for a purpose beyond what they have realized, and a hope in the God who gave them that purpose. We strive to instill this hope in three ways.

First, by providing an amazing safe haven for youth to enjoy with their peers and our caring adult staff and volunteers; secondly, by providing opportunities to excel that were previously unaccessible; and finally, by presenting the good news of Jesus Christ clearly, consistently, and relevantly.

WE ARE ALWAYS RECRUITING MENTORS AND VOLUNTEERS AND WOULD BE THRILLED IF YOU JOINED US IN OUR MISSION TO ENRICH THE LIVES OF OUR MEMPHIS YOUTH. If you are interested, please email info@streetsministries.org or visit our website at www.streetsministries.org.

StreetsMemphis

Streets Ministries

streetsministries

THIS PAGE DONATED BY CBRE AND CONTEMPORARY MEDIA, INC. AS PART OF THE INSIDE MEMPHIS BUSINESS “DIG DEEP FOR MEMPHIS” PROGRAM. FOR MORE INFORMATION, SEE PAGE 4.

MM_FullPage_TrimSize_9x25_11x125.indd 1

7/12/16 1:10 PM

T H E

1 0 T H

A N N I V E R S A R Y

I S S U E

Despite All Odds A LOOK AT WHAT IT TAKES TO SUCCEED IN THE FACE OF UNCERTAINT Y. The odds against success as a start-up are staggering. There are issues of capital, location, staffing, and supply. And that’s just what can be touched and enumerated and qualified. Then there is the unseen — disasters both natural and man-made, unimagined technologies, and unforeseen catastrophes. A business just getting started in 2006 had no idea of the havoc that was about to rock the financial world. That year was a moment of bliss on the precipice of uncertainty. This was the climate into which Inside Memphis Business was born 10 years ago. As we mark this achievement, we turn our eye toward other area businesses also celebrating a decade. These three entities have become area stalwarts despite a national financial shockwave and the ensuing Great Recession. Here, we’ll look at how they survived and, more, prospered. B Y

E L L E

P E R R Y

PHOTOGRAPH BY MICHAL BEDNAREK | DREAMSTIME

• • •

36 |

INSIDE MEMPHIS BUSINESS.COM | AUGUST / SEPTEMBER 2016

036_2016_IMB08-09_10yr_Anniversaries.indd 36

7/11/16 1:49 PM

PHOTOGRAPH COURTESY THE MAJESTIC GRILLE

Majestic Grille owners Deni and Patrick Reilly draw inspiration from the building’s original purpose as a silent picture house built in 1913.

THE MAJESTIC GRILLE

The Majestic Grille

PHOTOGRAPH BY JUSTIN FOX BURKS

lthough The Majestic Grille turns which came from their corporate backgrounds: Tak10 in 2016, the history of the storied building goes ing care of employees, but not just as lip-service. Most back much further. Built in 1913, The Majestic employees have been with the restaurant for at least No. 1 was a silent picture house that was in service for 30 five years, with the restaurant having retained much years. The restaurant, helmed by owners Deni and Patof the staff that it originated with. The bar manager rick Reilly (who also serves as chef), draws inspiis the original, as well as both kitchen managration from the building’s original purpose ers. They were hires one through three. with the restored Beaux Arts terra cotAs an anniversary gift, the restaurant ta-façade, décor, classic cocktails, rolled out personal time off to staff; and classic movie screenings. and employees now receive full Patrick said that the first two healthcare, dental, and vision years in business were tough, insurance — a major feat for and 2009 was a break-even any small business. year. “It was touch-and-go The restaurant employs a for a moment,” he says. “It code of conduct on how to was scary.” It wasn’t until deal with staff and vendors, 2010 or 2011 that the couand on how staff deals with ple felt like the restaurant customers. “We treat our vendors with honesty and would survive. integrity, as we want to be After about 18 months the Reillys hired a market treated,” Patrick says. research company that helped Another key to Majestic’s sucthem figure out what decisions cess is making everything from they should consider from a monscratch, but keeping the menu simPATRICK REILLY ey-making standpoint. One of the takeple once the restaurant became estabaways was that the restaurant should leverlished. “A lot of people know what they want age the building’s history in the restaurant’s identity before they walk in,” Deni says. in a succinct way. As Downtown has grown and evolved over the past decade, Majestic Grille has become an anchor. In keeping with the tradition of the building, the Reillys also rolled out charitable arts partnerships “Patrick always says, ‘We’re not just in the restaurant including the Orpheum Theatre, as well as opera and business, we’re in the Downtown Memphis business,’” ballet outfits. Deni says. “If you’re part of the community, the comPatrick says they developed a business philosophy munity will want to support you.” AUGUST / SEPTEMBER 2016 | INSIDE MEMPHIS BUSINESS.COM |

036_2016_IMB08-09_10yr_Anniversaries.indd 37

7/11/16 1:49 PM

PHOTOGRAPHS COURTESY TRIUMPH BANK

Triumph was founded in 2006 with only two offices. Today, the bank boasts 100 employees across Memphis, Germantown, Collierville, and Arlington.

Triumph Bank

we stuck to the plan. Once we made profit, we raised n 2006 a group of local bankers and leaders decided they wanted to bring hometown additional funds and kept growing. All the pieces fit banking back to the Memphis area at a time when together. We like balance. We try to plan ahead.” local banks were being owned and managed from out The bank specifically focuses on business loans of town. Triumph’s ethos is to be a community presence, (which were 75 percent of the company initially, and giving customers more flexibility and confidence, and closer to 90 percent today). Chase says that although to give back. they like individual consumer business, it is much hardPresident and CEO, and founding board member, er to compete where the competition is First Tennessee, William J. Chase Jr., says that the bank’s key to success Regions, and SunTrust. A couple of years ago, Triis its “great board” that is known and respected umph added asset-based lending, and also offers full-service mortgage banking. throughout the community — including by a lot of good bankers — and that When the bank started out it had allows the company to serve custwo offices and no name recognitomers well. tion. Today, in addition to the Triumph was one of the first main office at Poplar Avenue in the area to adopt the Amerand I-240, Triumph also has ican Bankers Association’s offices in Germantown, Coluniversal banker certificate, lierville, and Arlington. which allows its people to There are 100 employees toassist a customer no matter tal; 75 are branch employees. what they need from start As the bank’s corporate imprint has grown, so has to finish. its community imprint, go“It’s very consultative ining from 35 service hours to stead of transactional,” says 425 two years ago. Triumph’s Traci Strickland, vice president of marketing for Triumph. community partners are in Binghampton and South Memphis, and “They understand needs and WILLIAM J. CHASE JR. goals, family and business, and can include Binghampton Christian Acadsuggest banking solutions.” emy, the Chickasaw Council of the Boy Every employee at branch level is on an Scouts of America, and Advance Memphis. incentive system, so turnover is very small. “For our As for the future of the bank, over the next five years associates, for their activity, we want them to see how Chase says they would like to continue their growth, they link to the ultimate success of the company,” Chase whether internally or through acquisition, and to potentially add a new location to further their reach into says. the community. During the economic downturn the bank was not only stable but growing because, as Chase puts it, As Strickland says, “It’s all about building “We had a very good plan, the board supported it, and relationships.”

38 |

INSIDE MEMPHIS BUSINESS.COM | AUGUST / SEPTEMBER 2016

036_2016_IMB08-09_10yr_Anniversaries.indd 38

7/11/16 1:49 PM

we recognize that our resourcefulness is vital to your success

Business leaders go further faster with the deep resources of DHG, a top 20 U.S. accounting and advisory firm, whose experienced professionals pull together and help clients feel like one-of-a-kind. Assurance | Tax | Advisory | Memphis | 901.761.3000 | dhgllp.com

MM_FullPage_TrimSize_9x25_11x125.indd 1

7/11/16 3:56 PM

RENDERING COURTESY GHOST RIVER BREWING

Ghost River Brewing’s new taproom will open in Fall 2016 on South Main Street at E.H. Crump.

Ghost River Brewing

ack in 2006, the local craft beer scene looked a lot different than today’s multiple local breweries with tap rooms, with beers from those breweries in many local and regional restaurants and grocery stores, and even large-scale beer festivals. In January 2017, Memphis craft beer stalwart Ghost River Brewing will turn 10 years old. The company’s name comes from a section of the Wolf River with the same name. Although the branding has changed recently and construction has begun on its long-awaited, on-site tap room, Ghost River still stands by its three founding principles. Those were to create a local brewery using water from the Memphis Sands Aquifer, to guarantee every beer is the freshest available, and to support the Wolf River Conservancy by donating a portion of the proceeds of every barrel sold. Marketing vice president Suzanne Williamson says that the increased competition has been a good thing for the local market, which is a relatively newer one for craft beer. A more educated public means that its palette is broader, and that breweries like Ghost River can create more varied offerings besides its original golden and cream ales. Through the economic downturn, the brewery weathered the storm. “Beer is affordable,” Williamson says. “I think we were protected by that.” Add to that an explosion of interest in craft beer around the country and the company continued to grow during the recession because it was the only such brewery in town.

40 |

Williamson says the secret to success has been that the company has always been focused on producing the best, freshest beer, with the best ingredients, and not taking shortcuts. Ghost River’s history is reflective in the new branding. Featured on bottles is a lantern (something carried by the leader). Inside of the lantern is a barrel (representing the beer), and water (a reflection of how important water is). The new company tagline is “Made to Wander.” Other changes include the brewer’s most wellknown beer being renamed Ghost River Gold (originally Golden Ale) and Honey Wheat becoming Lost Hive. The six-packs have different packaging depending on the type of beer, but all clearly denote from where Ghost River originates. With demolition that began in late June, the new tap room will be located on the premises of their brewery where South Main Street meets E.H. Crump Boulevard. The opening date is set for late September or early October. In addition to an outside patio, they’ll feature a rotation of food trucks and an artist installation. The tap room restores Ghost River’s connection to its customers, something lost when the company stopped giving brewery tours to the public years ago because increased production made it unfeasible. “People want to hang out with the people who make beer and hear stories,” Williamson says. Until the tap room is open, Ghost River will continue its “Drink a Beer, Save a River” events to benefit the Wolf River Conservancy.

INSIDE MEMPHIS BUSINESS.COM | AUGUST / SEPTEMBER 2016

036_2016_IMB08-09_10yr_Anniversaries.indd 40

7/11/16 1:49 PM

Join us for the inaugural

One Smart Cookie Luncheon to benefit Girl Scouts Heart of the South

honoring successful and inspiring Memphis-area businesswomen, philanthropists, and community activists - women who are making it happen in the Mid-South! featuring Gina “Gigi” Butler, entrepreneur and founder of Gigi’s Cupcakes

Thursday, September 1, 2016 11:30 AM Memphis Hilton Grand Tennessee Ballroom Tickets: $65 each www.girlscoutshs.org/onesmartcookie

Girl Scouts builds girls of courage, confidence, and character, who make the world a better place. To learn more about how Girl Scouts is making a difference in the Mid-South or to find out how you can get involved, visit us on the web at www.girlscoutshs.org.

MM_FullPage_TrimSize_9x25_11x125.indd 1

7/11/16 3:57 PM

T H E

1 0 T H

A N N I V E R S A R Y

I S S U E

The Way We Were A TRIP DOWN MEMORY LANE WITH THE TORCHBEARERS OF BUSINESS WHO HAVE TRAVELED WITH US OVER THE YEARS. When you open your mailbox every other month, this is the cover you see. In fact, this is the very first cover of the then newly renamed and redesigned Inside Memphis Business (February/ March 2015). But for eight years prior you were reading MBQ: Memphis Business Quarterly, and on the following pages we celebrate our 10th anniversary by taking a look at 10 of our favorite covers from those early years, and revisiting what our cover models had to say. The magazine — by any name — has become a centerpiece of Memphis business culture, and we thank you for your decade of support.

spring 2007 7 G 200

me mp hi s

bu si ne ss

qu arte rl

AGENT’S AGENT Jimmy Sexton is changing sports, one blockbuster deal at a time

42 |

AWA R D W I N N E R S LAURITA JACKSON W. SCOTT STAFFORD JEFF WEBB KERI WRIGHT

DELTA BLUES

AEROTROPOLIS AT THE CROSSROADS

Laurita Jackson

CEO, 1 SOURCE OFFICE & FACILITY SUPPLY

Laurita Jackson President and CEO of 1Source Office and Facility Supply.

“Be aware of change, embrace it, recognize how it affects your business, and adapt.”

Sports agent with Creative Artists Agency; ranked #17 by Forbes in the “Most Powerful Sports Agents 2015” with contracts totaling $742.5 million.

“I got into it [sports agent business] because of relationships I had in college. I was able to take a personal friendship and turn it into a business relationship, which is not easy to do. I was too young and aggressive at the time to know that is hard to do.”

$2.95

THE MOST EXPENSIVE REAL ESTATE IN TOWN?

COGIC, INC.

THE NEW MBQ

Jimmy Sexton

MBQTHE FREE

SPRIN

FEB / MAR 2015 | VOLUME IX | NUMBER 3

INSIDE THE MEMPHIS MEGACHURCH

INSIDE MEMPHIS BUSINESS.COM | AUGUST / SEPTEMBER 2016

042_2016_IMB08-09_10yr_Covers.indd 42

7/11/16 12:52 PM

summer 2007

David Porter

MBQ

SUMM

07 ER 20

me mp hi s

bu si ne ss

qu arte rl

The music legend still has the golden touch

DAVID PORTER

Award-winning songwriter, record producer, and entrepreneur; founder and president of Consortium MMT, a nonprofit working to develop a viable music industry in Memphis.

“I think during our era you could see opportunity. You were motivated to work hard because you knew there would be a shot if you were good enough.”

CHINA HOW MEMPHIS COMPANIES ARE

BREAKING DOWN THE GREAT WALL (PAGE 24)

$2.95

THE PLAYERS WHO YOU NEED TO KNOW IN COMMERCIAL REAL ESTATE (PAGE 28)

winter 2007

Frank Ricks

Founding principal of Looney Ricks Kiss architects; named to the American Institute of Architects (AIA) College of Fellows; recent high-profile project is the St. Jude Children’s Research Hospital’s master design for the Pinch District.

“Addressing how we build neighborhoods is our best chance at making Memphis a competitive city. I don’t think it’s vertical, it’s what’s on the ground. One of the most important things we could do as a city is complete and adopt the uniform development code that is under way.” winter 2008

Susan Stephenson Co-founder, co-chairman, and president of Independent Bank with 10 branches and more than 200 employees, and assets totaling $987 million ($600 million in 2006).

“I have a chance to participate in the economic health of the entire community. You do not necessarily need an MBA. You have to love what you do, learn how to listen to and support your customers, and be aware of what is going on around you in the larger world and the community. You have to take the hard jobs that may involve learning something that you previously knew nothing about.” AUGUST / SEPTEMBER 2016 | INSIDE MEMPHIS BUSINESS.COM |

042_2016_IMB08-09_10yr_Covers.indd 43

7/11/16 12:53 PM

s e p t e m b e r /o c t ob e r 2010

10 0 01 0 C T2 2 OR WEIPNTT/ E S

VOLU ME

Duncan Williams

President and CEO of Duncan-Williams, Inc.; chairman of Duncan Williams Asset Management; philanthropist

ER 12 NUMBER IV •• NUMB V

DUNCAN WILLIAMS MONEY TALKS

MEMPHIS BIOWORKS P. 33 THE NEW GREEN ECONOMY

“I’m a guy who sees the glass as three-quarters full all the time. But I’m worried about where we are as a country. It’s a scary time. We’re not over this thing yet. Find me one person who in the last three months has not had a friend laid off. Until you find that person who has three friends getting hired instead, then we’re not over it. Until companies show growth by hiring and spending money instead of by cutting expenses, then we’re not over it.” j u ly /a u g u s t 2 0 11

CEO of Youth Villages with a staff of 2,700 in 72 locations nationwide; Master Entrepreneur, Society of Entrepreneurs.

“Memphis will always be a priority for us, but to have an impact at the national level we have to have a larger footprint. We want to do the best job we can taking care of children and families, but we also want to help transform the child welfare system in America.”

G UR TE W J UILN/A

Patrick Lawler

2 0 11 10

VOLU ME

ER 62 NUMBER IV V •• NUMB

YOUTH VILLAGES CEO

PATRICK LAWLER AND THE MISSION TO HELP TROUBLED CHILDREN AND THEIR FAMILIES P. 34

THE 2011 MEMPHIS MUSIC & ENTERTAINMENT GUIDE P. 41 MIFA’S SALLY JONES HEINZ P. 59

s e p t e m b e r / o c t o b e r 2 0 11 Vision

Boyle is changing how (and where) Memphis works - p 20 S E P / O C T

2 0 1 1

Bioworks

On the cutting edge of personalized medicine research - p 51 | VOLUME VI | NUMBER 1

The

Svalbard Connection Rhodes College Alumnus Dr. Cary Fowler and the Global Crop Diversity Trust are planting seeds for the future. - p 34

{

44 |

The Office

Take a peek at the workspace of famed attorney Mike Cody - p 78

Five Years MBQ Special Anniversary Issue - p 40

Dr. Cary Fowler

Special Advisor to the Global Crop Diversity Trust; former executive director of the Trust; visiting scholar at Stanford University.

“I grew up in turbulent times in Memphis. In those days in some parts of the country, idealism came cheap. In the South, it was going to be tested. You had to learn how to get along with people, and you had to learn how to fashion pragmatic solutions. You learned the value of the individual, family ties, the importance of integrity — these are [all] lessons that are good on the international stage.”

INSIDE MEMPHIS BUSINESS.COM | AUGUST / SEPTEMBER 2016

042_2016_IMB08-09_10yr_Covers.indd 44

7/11/16 12:53 PM

j a n ua r y/ f e b r ua r y 2 012

Dean of the Fogelman College of Business and Economics and the holder of the Sales and Marketing Chair of Excellence at the University of Memphis.

Dr. Rajiv Grover

Le Bonheur

The children’s hospital makes a memorable, charming music video ~ p 16

J A N / F E B

2 0 1 2

Vision

Local HR directors sell the city to potential new employees ~ p 18

HUB

Choose your own adventure in logistics: Runway, Road, Rail, and River ~ p 39

“Made in Memphis” The Grizzlies develop their brand, and it’s more than just a slogan ~ p 64

| VOLUME VI | NUMBER 3

“If I’m given a chance, this place is going to be nothing like what it was five years ago and nothing like what it is now. My students are going to be so confident and so pleasant to work with because they will roll up their sleeves and do a yeoman’s task as compared to some

“Students are our products, not our customers.” Dr. Rajiv Grover, Dean of the University of Memphis Fogelman College of Business and Economics ~ p 26

person who might have gone to Yale and thinks that they cannot do this thing ever.” s e p t e m b e r /o c t o b e r 2 012 Leadership The balancing act performed by CBRE’s Kelly Truitt. ~ p20

S E P T / O C T

Power Players

Legal

Perseverance

Checking in on the region’s professionals in retail banking. ~ p23

Profiles in family law, business litigation, intellectual property, & criminal defense. ~ p43

Interactive Solutions’ Jay Myers on overcoming adversity and finding business success. ~ p57

2 0 1 2 | VOLUME VII | NUMBER 1

What’s Brewing? #3 THE REBIRTH OF

OVERTON SQUARE #3 and the

TOP 1O Hottest Redevelopments In Memphis

Bob Loeb

President of Loeb Properties, Inc.; current projects include the Overton Square Theater District, Broad Avenue Arts District, and the University District revitalization.

“It [Overton Square] has a special place in the hearts of Memphians of a large age group. Unfortunately, it has suffered over the last several years as the former owners pushed out local merchants in hopes of bringing in nationals and having a more dense, infill development. We have invited a wide swath of the community to give us input. Marketing 101 is to give people what they want.” j a n u a r y/ f e b r u a r y 2 013

President and CEO of Chism Hardy Investments, LLC; chairman of the board for the Greater Memphis Chamber; accountant and entrepreneur.

“In quality, you’ve got to make a decision about product right away. You can take all day with a financial report. I had to learn about the perfect balance between analysis and action, between spending money and not spending money. For an accountant, a bird in hand is worth two in the bush. Well, in operations you’ve got to go into the bush. You’ve got to spend money to make money.”

Carolyn Hardy

Mind Your Money

Good Diagnosis

Indie Memphis

Office Space

Speaking frankly with United Capital Financial Advisers~ p14

The Mid-South’s biggest healthcare stories of 2012 ~ p41

Local independent music labels do it their way ~ p56

Inside with the Bank of Bartlett prez and U of M supporter Harold Byrd ~ p60

J A N / F E B

2 0 1 3 | VOLUME VII | NUMBER 3

ON # TRACK 3 Entrepreneur Carolyn Hardy’s Newest Train of Thought

Supplement to Memphis magazine

AUGUST / SEPTEMBER 2016 | INSIDE MEMPHIS BUSINESS.COM |

042_2016_IMB08-09_10yr_Covers.indd 45

7/11/16 12:53 PM

S M A L L

B U S I N E S S

C E N T R A L

A Moveable Feast

Food trucks have become a staple throughout the city, and across the culinary and business landscapes.

• • •

46 |

B Y

C H A L I S E

M A C K L I N

Chuck wagons and other forms of mobile kitchens, including food trucks, have existed for decades, but are more popular now than ever. Now that summer is in full swing, you’ve certainly seen them circulating throughout the Bluff City. “Food trucks are pulling people out of the office building,” says Leslie Gower, vice president of Marketing and Communications for the Downtown Memphis Commission. Since 2008, there has been a boom in food truck operations across the country. Right now, the revenue for the industry sits at well over $800 million nationally. According to the National League of Cities, the growth will continue to climb over the next five years.

• • •

P H OTO G R A P H S

B Y

J U S T I N

F O X

B U R K S

INSIDE MEMPHIS BUSINESS.COM | AUGUST / SEPTEMBER 2016

046_2016_IMB08-09_FoodTrucks.indd 46

7/8/16 2:48 PM

“For most food trucks, the overhead is low, it can give a person right out of cooking school the chance to hone their skills, and independence to the owner.” — Keith Paul, president of the Memphis Food Truck Alliance

The eclectic options of food trucks are not contained to the downtown area, they’re also operating in the Medical District, Midtown, and East Memphis, and are expanding into other areas.

“Food trucks can be a lucrative opportunity,” says Dr. Tyler Zerwekh, REHS Administrator Bureau of Environmental Health (Shelby County Health Department), adding that the application for permits “comes and goes in rushes. It is usually event-based driven.” Americans’ need for instant gratification, their busy schedules, and craving for unique foods at affordable prices are all reasons for the uptick in sales and have created a profitable path for the food truck industry. Relatively low startup costs are also contributing to the increase in food trucks nationwide.

AUGUST / SEPTEMBER 2016 | INSIDE MEMPHIS BUSINESS.COM |

046_2016_IMB08-09_FoodTrucks.indd 47

7/8/16 2:48 PM

National Geographic indicates that the average food truck’s startup cost is about $75,000 compared to about $250,000 to get a brick-andmortar restaurant off the ground. Voner Vanderhall, West Memphis resident and owner of The Vanderhall’s sandwich truck, started his business on less than half the estimated beginning price. He spent roughly $28,000 on his newly opened food truck. “I did most of the labor myself to reduce costs,” he says. “I was so excited after I received a 98 out of 100 inspection rating. I am off to a good start.”

“Food trucks add a niche and vibrancy that is wanted by downtown workers.” — Leslie Gower, vice president of Marketing and Communications for the Downtown Memphis Commission

REAL PEOPLE REAL NEEDS REAL SOLUTIONS Visit mifa.org to volunteer.

48 |

The president of the Memphis Food Truck Alliance, Keith Paul, says, “For most food trucks, the overhead is low, it can give a person right out of cooking school the chance to hone their skills, and independence to the owner. If you don’t brand yourself well, if your truck breaks down regularly or for an extended period of time, or if your menu isn’t unique enough, someone will go out of business quick.” New York, Los Angeles, and Dallas are three major cities known for a strong food truck presence. It’s a factor that helps drive

INSIDE MEMPHIS BUSINESS.COM | AUGUST / SEPTEMBER 2016

046_2016_IMB08-09_FoodTrucks.indd 48

7/8/16 2:48 PM

sPeciAliziNG iN

eMPlOYee BeNeFiTs &FiNANciAl seRVices FiNDiNG cUsTOMizeD seRVice sOlUTiONs At the Barnett Group, we have the expertise, experience and flexibility to meet all of your benefit needs, including financial services. Allow our team of professionals to work with you to create a plan that maximizes benefits and minimizes costs. Whether you’re an individual, small company or large corporation, The Barnett Group can tailor a solution that’s right for you. www.gobarnett.com www.barnettfg.com

7906 Players Forest Drive • Memphis, TN 38119 Phone: 901.365.3447 • Fax: 901.205.1021

THE MESQUITE CHOP HOUSE 3165 Forest Hill Irene Road Germantown, TN 901.249.5661 5960 Getwell Road Southaven, MS 662.890.2467 88 Union Avenue Memphis, TN 901.527.5337 1001 E Jackson Avenue Oxford, MS 662.232.8855 www.mesquitechophouse.com

The Mesquite Chop House is like no other steak house in the South. We offer delicious prime steaks and seafood with superb service in a mature business-casual setting. We proudly serve USDA-Certified Prime Aged Steaks cooked over Mesquite wood and served with fresh vegetables from our own garden.

MM_FullPage_TrimSize_9x25_11x125.indd 1

7/12/16 7:32 AM

tourism in those areas, and the cities are now seeing additional competition as more food trucks emerge across the country. The movement caught on in the Bluff City in the fall of 2009. The DMC worked with then-City Councilman Jim Strickland to help shape the legislation for food trucks. “Food trucks have a downtown vibe,” says Gower. “We wanted to be progressive like other cities and add to the character and animation [of downtown Memphis].” The idea of adding food trucks in Memphis did not come without some reservations. Says Gower, “At first, we were a little apprehensive because we were worried about how it would affect our restaurants.” Apprehensions eased after the city council approved legislation requiring that trucks remain 50 feet from the front door of any restaurant, and 1,000 feet from Beale Street, AutoZone Park, and any major festivals. In fact, the addition of food trucks has added life to downtown Memphis and exceeded expectations. “Food trucks add a niche and vibrancy that is wanted by downtown workers,” Gower says. “We had no idea how well it would take off.”

There are over 100 trucks operating in Memphis right now.

Fees

State permit fee: $250 City permit fee: $150 Memphis Food Truck Alliance membership: $125

Every Thursday, about 25 vendors participate in the Court Square Food Truck Rodeo. Gower confirms the rodeo draws anywhere from 500 to 1,000 people each week, many of which are the young professionals working downtown. But the eclectic options are not contained to the downtown area only. Food trucks are also operating in the Medical District, Midtown, and parts of East Memphis, and are expanding into other areas. There are over 100 trucks operating in Memphis right now. At its peak, about 300 total were permitted to operate. Food trucks are not legally able to operate without state and local permits. The health department will inspect food trucks twice a year, but can come out anytime for a surprise inspection; especially if there is reason to believe a truck is high-risk or if patrons submit complaints. “Ideally [a prospective food truck owner], would pick up a packet from the health department before getting started,” says Zerwekh. “You must realize this isn’t a full-scale restaurant. You may have to scale down your operation.”

Helpful websites

memphisfoodtruckers.org shelbycountytn.gov

by eting

50 |

INSIDE MEMPHIS BUSINESS.COM | AUGUST / SEPTEMBER 2016

046_2016_IMB08-09_FoodTrucks.indd 50

7/8/16 2:48 PM

is proud to partner with Chickasaw Council of Boy Scouts.

The Boy Scouts of America (BSA) is one of the nation's largest and most prominent values-based youth development organizations. The BSA provides a program for young people that builds character, trains them in the responsibilities of participating citizenship, and develops personal fitness. The Chickasaw Council serves youth in the Mid-South, covering 17 counties, including, Shelby County in Tennesseee, Crittenden County in Arkansas and these Mississippi counties; Bolivar, Carroll, Coahoma, DeSoto, Grenada, Humphries, LeFlore, Montgomery, Panola, Quitman, Sunflower, Tallahatchie, Tate, Tunica, and Washington.

INTERESTED IN VOLUNTEERING OR GIVING? CONTACT US. chickasaw.org • 901.327.4193 • 171 S. Hollywood • Memphis, TN 38112

THIS PAGE DONATED BY TRIUMPH BANK AND CONTEMPORARY MEDIA, INC. AS PART OF THE INSIDE MEMPHIS BUSINESS “DIG DEEP FOR MEMPHIS” PROGRAM. FOR MORE INFORMATION, SEE PAGE 4.

MM_FullPage_TrimSize_9x25_11x125.indd 1

7/6/16 10:10 AM

“We exceed our clients’ expectations through quality construction in a cost-effective and timely manner”

There are some things people should know before getting started. Much like a brick-andmortar restaurant, a food truck owner must do research and be business savvy. “It is a challenge,” says Ermyias Shiberou, owner of Stickem food truck as well as the brick-and-mortar Blue Nile Ethiopian Kitchen in Midtown. “It is not easy, but for someone who wants to make it happen, the access is there. [A turnkey] truck will cost you $30,000 - $40,000, but if you are handy and can do it yourself it could cost $15,000 - $20,000. I recommend [potential food truck operators] get the list of requirements from the health department and talk to the people there. They are helpful.”

8068 US Highway 70 • Memphis, TN 38133 • 901.386.3182 • Fax: 901.382.0454

www.chriswoodsconstruction.com CWC-ThirdPageAd-MBQ-AprilMayIssue-2016.indd 1

2/22/16 3:50 PM

Landau

Group Programs Your Image, Made Better. •

Wide selection of inventory in brands, fabrics, styles, and sizes

•

Personalized on-site service includes consultations, fittings, and delivery

•

Value Adds - embroidery, monogramming, and alterations services

For more info please call our Outside Sales Department 901-523-9655

Locations: Cordova

Trinity Commons

52 |

Germantown

The Shops of Forest Hill

Midtown

Medical Center

Most people have around 30 minutes for lunch. If a food truck line is too long or runs out food, people may choose to go to the nearest restaurant to buy lunch. “Running a food truck is like running any other business,” Paul adds, “and if you are not business-savvy you are going to run of money fast.” Many owners of brick-and-mortar restaurants are purchasing food trucks as an extension of their operations. Restaurant owners feel it is another way to reach loyal customers, gain new ones, and compete with food truck owners. One of the biggest concerns brick-andmortar restaurants may have is that food trucks are going to steal their business, but experts indicate that they are likely replacing fast food meals. The traveling business could also send customers their way. Most people have around 30 minutes for lunch. If a food truck line is too long or runs out food, people may choose to go to the nearest restaurant to buy lunch. “In many ways,” says Gower, “food trucks are growing brick-and-mortar restaurants’ business as well because of the overflow.”

INSIDE MEMPHIS BUSINESS.COM | AUGUST / SEPTEMBER 2016

046_2016_IMB08-09_FoodTrucks.indd 52

7/11/16 11:02 AM

Let’s Talk . . . NEW

About Quality All gastroenterologists don’t provide the same quality of patient care. Gastro One is the only group in the mid-south that can prove their quality exceeds the state and national averages. We collect and report our quality through a national registry that is a data repository and benchmarks our physicians against other gastroenterologist throughout the nation. We have years of independent reports that show our quality of patient care is better.

_LOC

1325 E Mem astmore l phis , Ten and, Suit e ness ee 38 435 104

ATIO

About Value

“Value” considers both quality and cost. Since we are market leaders for quality and are low cost providers, Gastro One oﬀers excellent value. Our group has the most experience, very high patient satisfaction scores, and even though we are the largest GI group in the mid-south we still treat every patient like a member of our family.

GASTROENTEROLOGISTS Ali A. Akbar, M.D. Richard S. Aycock, M.D. Joseph G. Baltz, Jr., M.D. Alex E. Baum, M.D. Edward L. Cattau, Jr., M.D. Sufiyan H. Chaudhry, M.D. Sufi Michael S. Dragutsky, M.D. Raif W. Elsakr, M.D. Farees T. Farooq, M.D. Conar P. Fitton, M.D. Randall C. Frederick, M.D. Christopher M. Griffith, M.D. William G. Hardin, M.D. Frederick R. Harris, Jr., M.D. 8000 Wolf River Blvd. Suite 200 Germantown, Tennessee 38138 901-747-3630

John D. Ward, M.D. Robert S. Wooten, M.D. Gary A. Wruble, M.D. Lawrence D. Wruble, M.D. Ziad H. Younes, M.D.

Terrence L. Jackson, Jr., M.D. Paul D. King, M.D. Rolando J. Leal, M.D. Michael J. Levinson, M.D. Christopher D. Miller, M.D. Sri L. Narra, M.D. Eric J. Ormseth, M.D. Raj Ramachandran, M.D. Geza Remak, M.D. James H. Rutland, III, M.D. David D. Sloas, M.D. Carles R. Surles, Jr., M.D. William Z. Taylor, M.D. Bryan F. Thompson, M.D. T. Carter Towne, M.D. 3350 N Germantown Rd. Bartlett, Tennessee 38133 901-377-2111

2999 Centre Oak Way Germantown, Tennessee 38138 901-684-5500

GI PATHOLOGISTS Yongxin Chen, M.D. Michael A. Huba, M.D. Pamela B. Sylvestre, M.D. NURSE PRACTITIONERS Chantil D. Jeffreys, N.P. Ashleigh N. Ray, N.P.

7668B Airways Blvd. Southaven, Mississippi 38671 662-349-6950

1325 Eastmoreland, Suite 435 Memphis, Tennessee 38104 901-377-2111

1324 Wolf Park Dr. Germantown, Tennessee 38138 901-755-9110

76 Capital Way #E Atoka, TN 38004 901-755-9110

www.gastro1.com MM_FullPage_TrimSize_9x25_11x125.indd 1

7/13/16 3:14 PM

P O W E R

P L A Y E R S

Healthcare

Doctors and nurses aren’t the only players keeping our hospitals and research institutions running, and the people in the business of saving lives aren’t always the ones wearing stethoscopes or peering into microscopes. The healthcare industry is ever-changing, from insurance regulations and day-to-day expenses, to ground-breaking discoveries and the acquisition of grants. These are the POWER PLAYERS behind the players. These individuals have their fingers on the pulse of change and growth in the healthcare industry and its need for expansion and development. For them, finding ways to provide the best clinical outcome in a challenging, evolving environment is just another day at the office.

MERI ARMOUR President and CEO, Le Bonheur Children’s Hospital. M.S.N. and M.B.A., Case Western Reserve University. Appointed in 2007. Led Le Bonheur to become one of the nation’s Best Children’s Hospitals as named by U.S. News & World Report. Helped oversee $100 million fundraising campaign and completion of a $340 million hospital. Focus on expanding community programs, research, recruiting and retaining top talent. Board member, Urban Child Institute, Memphis Research Consortium, Hospital Wing, and Children’s Hospital Alliance of Tennessee. KIM AVERY Administrator and General Counsel, Mid-South Pulmonary Specialists, P.C. B.B.A., International Business and Economics; M.B.A. in Healthcare Economics, and J.D., University of Memphis. Clinic is one of the largest pulmonary and critical care practices in the Southeast, specializing in the treatment of patients with respiratory illnesses as well as sleep medicine and intensivist services. Has been with the practice for 18 years. Also consults for primary care and other specialties.

54 |

KEN BEASLEY CEO, MSK Group P.C. Leads the three divisions of MSK Group: Memphis Orthopaedic Group, OrthoMemphis, and Tabor Orthopedics, which deliver subspecialty services to those with orthopedic-related injuries or conditions. Formerly spent over 14 years with Baptist Hospital Memphis as VP and ultimately as the CEO for the last four years. Completed his Masters of Science in Health Administration and Bachelor of Science in Accounting from the University of Alabama-Birmingham. Finalist, Healthcare Administrative Excellence, Memphis Business Journal. Actively involved with Arthritis Foundation. Member, American College of Orthopaedic Executives and Medical Group. KENNARD BROWN Executive Vice Chancellor and Chief Operations Officer, University of Tennessee Health Science Center (UTHSC). Assistant Professor, College of Pharmacy, and Department of Surgery, College of Medicine; Chief Administrative Officer, UTHSC campus. Ph.D., Health Science Administration, UTHSC; J.D., University of Memphis. Fellow, American College of Healthcare Executives. Previous Director, Office of Equity and Diversity, Office of Employee Relations and Center on Health Disparities.

REGINALD COOPWOOD President and CEO, Regional One Health. Board-certified surgeon. Immediate Past Chair, Tennessee Hospital Association Board and American Hospital Association’s Governing Council on Metropolitan Hospitals. Chair, MidSouth e-Health Alliance and Memphis Division March of Dimes. Member, March of Dimes Tennessee State Chapter and BlueCross BlueShield of Tennessee Board. Recipient, 2010 Individual Leader in Health, Community Health Charities of Tennessee; 2013 Tennessee Hospital Association Diversity Champion; and 2014 CEO of the Year Award, Inside Memphis Business. DAVID CRISLIP COO, The Jones Clinic. B.S.N. and M.B.A., University of Memphis. Fellow, ACHE. Former Chairman, Community Health Council of Fayette County. Only independent oncology clinic in the region, maintaining more than 20 clinical trials at all times. Recognized for excellence in pneumonia care, Leapfrog, and The Joint Commission. Fellow, American Health Care Executives; Board of Directors, Mid-South Health Care Executives. Youth leader, Germantown United Methodist Church.

INSIDE MEMPHIS BUSINESS.COM | AUGUST / SEPTEMBER 2016

054_2016_IMB08-09_PowerPeoples.indd 54

7/11/16 2:51 PM

MM_FullPage_TrimSize_9x25_11x125.indd 1

7/11/16 9:36 AM

THIS PAGE DONATED BY NORTHWESTERN MUTUAL MEMPHIS AND CONTEMPORARY MEDIA, INC. AS PART OF THE INSIDE MEMPHIS BUSINESS “DIG DEEP FOR MEMPHIS” PROGRAM. FOR MORE INFORMATION, SEE PAGE 4.

MM_FullPage_TrimSize_9x25_11x125.indd 1

7/11/16 9:37 AM

PAUL DEPRIEST Executive Vice President and Chief Operating Officer, Baptist Memorial Health Care. B.S., Eastern Kentucky University, and M.D., University of Kentucky College of Medicine. Later, completed a residency in obstetrics and gynecology and a fellowship in gynecological oncology at the University of Kentucky Medical Center. Master’s degree in healthcare management, Harvard School of Public Health. Named one of the five “Top Doctors for Women” in the south by Women’s Health magazine. Board Member, MERI (Medical Education and Research Institute) and Select Health Alliance. JAMES DOWNING President and CEO, St. Jude Children’s Research Hospital. Research focused on improving treatment of childhood cancers. Instrumental in launching Pediatric Cancer Genome Project—made TIME’s 2012 list of top 10 medical breakthroughs. 2013 finalist on TIME’s 100 most influential people in the world list. Elected to Institute of Medicine of the National Academy of Sciences. Architect of six-year plan to expand St. Jude clinical care and research programs in Memphis and around the world. DEBBIE EDELSTONE CEO, Stern Cardiovascular Foundation. B.A., Education, LSU. Practice offers comprehensive approach to wellness and preventive medicine with 11 Mid-South locations. In 2011, Stern partnered with Baptist Memorial Health Care and in 2012 merged with Memphis Heart Clinic, making it the largest cardiology group in the area. Board Member, American Heart Association, MGMA, National Association for Professional Women, and Medaxiom. Named to Memphis Business Journal “Superwomen in Business.” AUDREY GREGORY CEO of St. Francis Healthcare responsible for overseeing all areas of operations at Saint Francis Hospital-Memphis and Saint Francis Hospital-Bartlett. Earned both a master’s degree and a bachelor’s degree in nursing, and a master’s degree in healthcare administration, from Armstrong Atlantic State University in Savannah, Georgia; and a Ph.D. in global leadership, concentrating in corporate and organizational management, from Lynn University in Boca Raton, Florida.

Is health care reform causing you heartburn and indigestion?

We can help.

Developing an employee benefits solution in the current U.S. health care system is complicated. The Lipscomb & Pitts Employee Benefits Division is equipped to help you stay in compliance while understanding the new legislation and how it will affect

AUGUST / SEPTEMBER 2016 | INSIDE MEMPHIS BUSINESS.COM |

054_2016_IMB08-09_PowerPeoples.indd 57

7/11/16 2:51 PM

JOHN GROSS Practice Administrator, Shea Clinic. B.A., LSU. Comprehensive ENT medical practice and surgery center specializing in treatment of chronic hearing and balance disorders. Member, Leadership Council and Association of Otolaryngology Administrators. Elected National Program Chairperson, AOA Annual Institute in San Francisco. Starkey Foundation 2013 Director’s Award for providing outstanding help to the hearing impaired within the Memphis community. Starkey Foundation 2014 Millennium Award in recognition of those whose lives embody their mission of “So the World May Hear.” Kroger Midtown, Union Avenue

FACILITY DESIGN | CIVIL ENGINEERING | SURVEYING | TRANSPORTATION NATURAL / WATER RESOURCES

www.pickeringfirm.com

901.726.0810

Memphis, TN | Jonesboro, AR Hernando, Flowood, Jackson, Pearl, and Biloxi, MS

EMPLOYMENT & LABOR LAW BUSINESS FORMATION & DISPUTES COMMERCIAL LITIGATION & TRANSACTIONS Alan Crone is passionate about resolving disputes for businesses and individuals. He is committed to finding innovative solutions to traditional legal issues in the areas of:

GEORGE HERNANDEZ CEO, Campbell Clinic Orthopaedics, and Executive Director, The Campbell Foundation. 2012 Large Business of the Year, Germantown Area Chamber of Commerce. Board Member, Germantown Area Chamber of Commerce. City of Germantown Planning Commission Member and Germantown Police Department Reserve. Committee Chairman, American Academy of Orthopaedic Executives. Member, Board of Examiners, Healthcare Financial Management Association.

Employment law Business formation and litigation Human resources Overtime, wage and hour disputes Noncompetition and intellectual property litigation Business divorces Business disputes Business transactions And more

While he is licensed to practice law in Tennessee and Arkansas, he has represented clients in courtrooms all over the United States. Crone enjoys cases with complex factual and legal issues, and works to maximize outcomes for each client. 88 Union Avenue, 14th Floor Memphis, TN 38103 (901) 737-7740 acrone@cronelawfirmplc.com

cronelawfirmplc.com

58 |

DAN HEIN CEO, Memphis Orthopaedic Group, and Co-CEO, MSK Group, P.C. B.S., The Citadel; M.B.A., South Carolina. Former Major, U.S. Army. President, Tennessee Medical Group Management Association. Certified Medical Practice Executive, American College of Medical Practice Executives. Past President, Mid-South Medical Group Management Association. Member, American Association of Orthopaedic Executives. Board Member, Boys & Girls Clubs of Greater Memphis and Wolf River Conservancy.

ALAN G. CRONE

• • • • • • • • •

DAVID HARANO CEO, Gastro One, and CEO, TN Gastro. B.B.A., Finance, Emory University. M.B.A. and M.H.A., Georgia State. Former Chair, Medical Group Management Association’s Gastroenterology Administration Assembly. Board Member, Preventing Colorectal Cancer. Chairman, Colorectal Cancer Committee, Tennessee Cancer Coalition. Member, Tennessee Group Practice Coalition, Memphis Medical Group Management Association, Baptist Health Care Services Group Advisory Board, and MetroCare Physicians Practice Advisory Forum.

JOHN A. LEWIS Administrator and CEO at SemmesMurphey Clinic where he is involved in all phases of leading the operation and setting strategic direction. With 25-plus years of leadership experience in multiple industries, including manufacturing, distribution, and healthcare, Lewis has

INSIDE MEMPHIS BUSINESS.COM | AUGUST / SEPTEMBER 2016

054_2016_IMB08-09_PowerPeoples.indd 58

7/11/16 2:51 PM

spent the last 14 years at Semmes-Murphey. He completed his Master of Business Administration at Christian Brothers University, and he is a Certified Public Accountant, a Fellow in the American College of Medical Practice Executives, and Certified in IT Project Management.  JASON LITTLE President and CEO, Baptist Memorial Health Care. Former Executive Vice President and COO, Baptist; and CEO and administrator, Baptist Golden Triangle, Baptist Collierville, and Baptist Memphis. Recipient, Early Career Healthcare Executive Award, American College of Healthcare Executives. Chair, Board of Trustees, New Memphis Institute. Chair, Alumni Board, University of Tennessee; Board Member, Church Health Center, American Heart Association, Greater Memphis Chamber, and The Hospital Wing.

VOLUM 2016 |

o h W s ’ o Wh

UMBE E X | N

R 4

SINES HIS ABYU 2016 MEMP L ERS

WER P THE PO

AYERS 2016

MICHAEL O. UGWUEKE President and Chief Operating Officer, Methodist Le Bonheur Healthcare. President and CEO, Methodist Healthcare Memphis Hospitals. B.S., Shaw University; M.P.H., Emory; and D.H.A., South Carolina. 2012 Modern Healthcare “Top 25 Minority Executive.” Fellow, American College of Healthcare Executives. Member, National Association of Health Services Executives. Board Member, Memphis Academy of Health Sciences, Boys & Girls Clubs of Greater Memphis, and the American Heart Association, Greater Southeast Area.

APRIL

WER PL | THE PO

ERICH MOUNCE CEO, The West Clinic and West Cancer Center. B.S., Business, University of Southern California. B.S. and M.H.A. in Health Administration, California State University, Northridge. Previously, CEO of Lakeside Systems/ Lakeside Comprehensive healthcare in Glendale, California. Developed DC Healthcare Alliance, a public-private partnership to provide care for the underserved Washington, D.C., population. Helped to formulate a three way collaboration between Methodist, University of Tennessee Health Science Center, and The West Clinic to create the West Cancer Center, an innovative effort to combine expertise and provide new research and access to Phase I through Phase III clinical trials.

GARY SHORB President and CEO, Methodist Le Bonheur Healthcare. B.S., Clemson University, M.B.A., University of Memphis. Led expansion of Methodist Le Bonheur Germantown and new Le Bonheur hospital. Methodist Healthcare named Corporation of the Year, Memphis Business Development Corporation, and best hospital in Memphis, U.S. News & World Report. Board Member, National Civil Rights Museum and Memphis Bioworks Foundation. Former Chairman, Memphis Tomorrow.

POWER SINESS HIS BU MEMP

CHRIS MCLEAN Executive Vice President of Finance, Methodist Le Bonheur Healthcare. Has been in position since 2001. B.S., Accounting, Christian Brothers University; M.B.A., University of Memphis. Began working at Methodist in 1984 in corporate finance. Has worked for several health systems in East Tennessee. Previously Vice President of Methodist’s Mississippi division. Member, Tennessee Society of CPAs and Healthcare Financial Management Association. Board Member, Wesley Housing and Health Choice.

STEVE J. SCHWAB Chancellor, University of Tennessee Health Science Center (UTHSC). Internationally recognized physician and researcher in kidney disease. Led UTHSC to position as one of the region’s largest healthcare providers and the state’s largest healthcare educator with major campus and practice locations in Memphis, Knoxville, Chattanooga, and Nashville. Board Member, Oak Ridge National Laboratory, UT Medical Center (Knoxville), Methodist Le Bonheur Healthcare, and Saint Thomas Health System (Nashville).

INSIDE

BETTY SUE MCGARVEY President, Baptist College of Health Sciences. Earned Ph.D. in Nursing from the University of Alabama at Birmingham. Received the Distinguished Alumni Award from University of Tennessee Health Science Center School of Nursing, the University of Memphis Lowenberg School of Nursing, and Baptist College of Health Sciences. Board Member, Tennessee Baccalaureate Education System Trust.

LEWIS REICH President, Southern College of Optometry. Fellow of the American Academy of Optometry, on the Maintenance of Fellowship Committee and the Optometric Education Section’s Diplomate Program Committee. Past inaugural Chair of the OptomCAS and Committee Chair of the Optometry Admissions Test Committee for Association of Schools and Colleges of Optometry. His research has been funded by the National Eye Institute and the National Institute on Disability and Rehabilitation Research. Previously taught at Pennsylvania College of Optometry and Nova Southeastern University College of Optometry.

es Inducte urs 2 0 16 e n Landau t e r Na | p dy E ntre lyn Har

of | Caro S ocietyick Lawler | Bob Loeb ads.indd

he PPhe

ithspine_T

r_v013-w

5PP_Cove

_IMB04-0

3:20 PM

Inside Memphis Business Power Players Issue is an invaluable year-round resource for anyone doing business in Memphis. C01_2016

Available for $9.95 per copy, and we offer quantity discounts. When you purchase five or more copies, we’ll even throw in complimentary delivery within the Memphis metro area!

Contact Lynn Sparagowski Distribution Manager for more information: 901.521.9000 lynn@insidememphisbusiness.com

AUGUST / SEPTEMBER 2016 | INSIDE MEMPHIS BUSINESS.COM |

054_2016_IMB08-09_PowerPeoples.indd 59

3/9/16

Patr

to Sup ple me nt gaz ine Me mp his ma

7/11/16 3:59 PM

MM_FullPage_TrimSize_9x25_11x125.indd 1

7/11/16 3:58 PM

C O M M U N I T Y

P A R T N E R S H I P

SunTrust Mortgage and United Housing • • •

E M I LY

A D A M S

K E P L I N G E R

There’s a growing awareness of the benefits of partnerships between nonprofit and for-profit businesses. But, to make it work, nonprofits must go beyond fundraising and align their impact with the business objective of for-profit partners. In turn, for-profit businesses are often able to increase their sales and services, as well as employee engagement. And both types of organizations benefit from being recognized for the good they’ve created through collaboration.

PHOTOGRAPH COURTESY SUNTRUST

“At SunTrust, we know that when we build our communities, we build our bank,” says Brian Bills, senior vice president of SunTrust Mortgage Inc. “The partnerships we have with local organizations help us deliver on our purpose of Lighting the Way to Financial Well-Being while strengthening and supporting the communities we serve. It’s also the reason we just launched a national movement — called ‘onUp’ — to help everyone take steps toward financial confidence.” SunTrust is deeply committed to the continued support of our communities through lending, investments, and services. As such, SunTrust Mortgage recently donated $100,000 to United Housing, Inc. (UHI), a local nonprofit affordable housing agency that serves the City of Memphis, Shelby County, and West Tennessee. “We believe that philanthropy is essential to building and sustaining our communities,” says Bills. “Our mission to help people and institutions prosper demonstrates the impor-

tance of philanthropy to our business. At SunTrust, we take a keen interest in partnering with local organizations to strengthen and support the communities we serve.” SunTrust’s community development impact involves helping people and businesses and targeted economic development. These endeavors have a component focused on financing housing, whether through loans to low-to-moderate-income families to purchase or rehabilitate their homes, affordable housing for seniors, or making grants to local and regional organizations that provide affordable housing. UHI targets its services to families that are under-served by the traditional homeownership industry. The “brand fit” with SunTrust was readily apparent for their shared clients. “We have a shared interest in building stronger communities in Memphis and United Housing’s engagement in local neighborhoods is outstanding,” says Bills. “The $100,000 check we presented the organization will be used to support sustainable homeownership for

the residents of the City of Memphis, Shelby County, and West Tennessee.” “UHI has been in business for over 20 years and our relationships with lenders in the housing industry are really critical to our ability to assist the people we work with who are trying to become homeowners,” adds Tim Bolding, UHI executive director. “This kind of financial support from our local lenders is really important for UHI to be able to successfully achieve its mission. “We have found that people in Memphis are really in need of help to learn how to manage their money, to learn the lending process, and to understand how to be a successful homeowner. UHI has helped over 4,000 families become homeowners or save their homes from foreclosure. This investment from SunTrust will provide general support for UHI’s counseling/ homebuyer education and lending efforts.” When asked if there is any anticipated follow-up from their financial donation, Bills replies, “Yes. Our team at SunTrust has met with Tim Bolding to continue discussions on how our two organizations can work together to help Memphians with their housing and financial needs. There will be much more to come on that.” Emily Adams Keplinger is a longtime journalist who covers area nonprofits. To learn more about this collaboration, visit uhinc.org or SunTrust.com. Representatives from SunTrust present the executive director of United Housing, Inc., Tim Bolding (far left), with a $100,000 check to support sustainable homeownership. Joining Bolding are Craig Shoemaker, division manager for SunTrust Mortgage Inc.; Aubrie Kobernus, West Tennessee liaison for Tennessee Housing Development Agency; Brian Bills, senior vice president for SunTrust Mortgage Inc. and board chair for Tennessee Housing Development Agency; Amy Schaftlein, director of development and communications for United Housing Inc.; Bob Chapman, market sales manager for SunTrust Mortgage Inc.

AUGUST / SEPTEMBER 2016 | INSIDE MEMPHIS BUSINESS.COM |

061_2016_IMB08-09_CommunityPartnership.indd 61

7/8/16 2:53 PM

The Office Henry Turley Henry Turley Company

•••

S A M

CI CCI

• • • PHOTOGRAPHS BY BRANDON DILL

Henry Turley, owner of the Henry Turley Company, doesn’t view his office as much of an office. “I’m not trying to convey anything, I just live here,” he says after being asked about the image his office wants to project. And on multiple levels, it’s true. The clutter, awards, newspaper clippings, and artwork are distinctly “Memphis” and representative of his large body of work in

!1 THANKS TO THE SPONSOR OF

T H E

O F F I C E

XMCINC.COM

!1 62 |

the city. His office, located at the top of the Cotton Exchange building, has a stellar view of Downtown. A balcony stretches around the perimeter of the building, which stands taller than most and lets Turley look out over some of the buildings he has renovated. At midday, the Bass Pro Shop several blocks down is lit up with ref lecting sunlight. As the head of a prominent Memphis real estate company, Turley spends most of his time between the office and his projects. The most recent, South Line

at Central Station, was finished in early July and has been steadily moving in tenants. The apartment lies in the South End, next to other Turley properties South Junction, South Bluffs, and Lofts at South Bluffs. They are some of the newest additions to his several-decades-long goal of quality redevelopment. When he started out in the 1960s, Turley said he would have gone either into real estate or worked as a farmer. He chose the former and quickly set about looking for ways to improve the city. However, it took a few years before he was able to get his revitalization under way. “I was quite deliberate about getting into development simply because nobody was doing it downtown, the inner city, and I thought it needed to be done, but that wasn’t until 1977,” he says. In the interim, it was very difficult to find people willing to help out with redevelopment. At that point, downtown projects had

been abandoned to pursue developments out east. Turley was one of the few people committed to improving the area. Redevelopment in downtown Memphis was an entirely new concept, but with some impressive designs, Turley sought outside help and went about creating what are now South Bluffs and Harbor Town, two downtown developments that allow tenants to have a larger sense of community. For all the hardship, though, Turley wouldn’t have it any other way. Around his office are touches and furnishings that trace his life and work. Along with the surrounding city he’s worked so hard to improve, these make up his “home” in the heart of downtown Memphis. [Editor’s note: Henry Turley is a shareholder of Contemporary Media Inc., parent company of Inside Memphis Business.]

INSIDE MEMPHIS BUSINESS.COM | AUGUST / SEPTEMBER 2016

062_2016_IMB08-09_TheOffice.indd 62

7/11/16 4:22 PM

1. Wire sculpture: “I was down at the downtown [Memphis College of Art campus], and just kind of liked those people coming apart. It reminded me of an old order sort of coming apart and suited me fine.” 2. Fiddle-leaf Fig: The tall plant, which stretches to the ceiling, is the first thing you see upon entering Henry Turley’s office. “I read a story recently saying that those things were the most popular bush in midtown Manhattan, or in the Manhattan offices, middlebrow culture. I thought, ‘Wow, I’m more tony than I thought.’” 3. Easy Chair: Turley’s recliner chair sits next to a glass door onto the balcony, which overlooks downtown Memphis and the Mississippi River. “It’s a little bit too short for me, but I just kind of like the idea. Look at the brightness!” Another window, out of sight above the ficus plant, shines into the office and onto his desk

during the day. 4. Michael Ramirez editorial cartoon: “I used to make the newspaper, and that’s about as good as any! They decided they wanted to walk down in front of the bluffs, and somehow the discussion went to not cutting down the magnolia trees. So I thought it was very clever that [former Commercial Appeal cartoonist] Michael Ramirez painted me with the leaves being bills. A very clever thing!” 5. View from the office: One of the greatest features of the office isn’t an object sitting inside, but rather the view of the nearby community. Downtown Memphis surrounds Henry Turley’s space, with his perch at the top of the Cotton Exchange building neighboring venues, businesses, and restaurants, some of which his company has renovated. Off in the distance sits the Bass Pro Shop. In the early afternoon, the sun reflects heavily off the exterior.

AUGUST / SEPTEMBER 2016 | INSIDE MEMPHIS BUSINESS.COM |

062_2016_IMB08-09_TheOffice.indd 63

7/11/16 4:22 PM

M A D E

I N

M E M P H I S

So Fresh and So Green

An established home cleaning service is bringing Memphians back to their roots with a new, natural product line. B Y

K AT H E R I N E

B A R N E T T

J O N E S

has a million uses.” Unlike other products, cleaning supplies are not required by law to disclose their ingredients to consumers. M a ny cle a n i n g companies have begun to voluntarily disclose ingredients in found at home at a much lowresponse to coner price point than traditional sumer pressures, cleaning products. So Fresh but for ma ny people, knowing and So Green uses naturally powerful cleaning what’s in these prodagents like vinegar and ucts doesn’t help. The hydrogen peroxide in both Parks are stalwarts among a their cleaning services growing number of Americans and products. who are making the switch to natural products, especially Most of the in their kitchens and cleaning p ro duc t s t he c o mp a ny ofclosets. fers right now A skilled housekeeper and a are for home natural soul, Lauren uses the cleaning, but same natural cleaning products the Parks have in her clients’ homes as she does recently begun in her own, although that isn’t making the Castile always the reason they come oil found in their liqback or recommend her to their friends. uid cleaning supplies into a body “Most people soap bar, a new didn’t even know “WE KNOW EXACTLY product that f lies [our service] was off the shelves at the natural,” Lauren WHAT IS IN ALL farmer’s markets. says. “I still have OF OUR PRODUCTS, O r ig i n ate d i n cl ients that I WHICH I THINK IS SO Castile, Spain, the don’t think that’s soap uses a natural the main focus IMPORTANT WHEN IT olive oil as its base, them. We just COMES TO PROVIDING for creating a naturally have an affordSAFE PRODUCTS able service and unscented soap that Lauren advises can a quality service. FOR FAMILIES.” be used for everyPeople pay good thing from skin care to grating money to get their house cleaned, it as a natural laundry detergent. so I want to make sure it’s done right.” “Using vegetable oils doesn’t dry your skin out,” she says. “It One of the highest-rated home

Before organic food took over grocery stores and locally grown products became an expectation on menus, Lauren and Andrew Parks were original trendsetters for living a natural lifestyle. Driven by Lauren’s love for making homes clean and beautiful, and a shared interest in using natural products in their own home and personal care, the couple established So Fresh and So Green, their green housekeeping company, in 2011. The business has grown steadily over the last four years and is now a nine-person operation with over 70 regular clients. Their main focus has been the housekeeping service, until the recent launch of a green cleaning product line. Realizing that even some “ nat ural” cleaning products may not be completely chemical-free, Lauren and Andrew decided to create their own products, using only pure essential oils that have a cleaning ability. All of the So Fresh and So Green products are handmade in small batches — even the Castile soap that goes into them. “We know exactly what is in all of our products, which I think is so important when it comes to providing safe products for families,” says Lauren. “All of our ingredients are listed on the bottles.” Natural cleaning properties are found in many household items, and making the switch can reduce the number of chemicals

64 |

cleaning companies in the city, So Fresh and So Green’s cleaning services has seen a 20 percent growth in business every year since their start. Although they do maintain a social media presence, the majority of their marketing comes purely from word of mouth. Many of her clients have been with her for years, and Lauren is passionate about her work and the happiness a clean home can bring. “I’ve always been an obsessive cleaner and I never thought I would be doing this still or eventually have my own business, but I guess you do what you’re good at,” she says. “I get to meet all sorts of people who I would never have encountered, and you learn so much about people and their lives being in their houses; it’s fun. I really like what I do.” So Fresh and So Green’s all-purpose cleaner, Everything, and a stone cleaner, simply called Stone, are now available at Miss Cordelia’s, Booksellers at Laurelwood, Curb Market, Wholesale Nutrition, Southaven Supply, and at the downtown Memphis Farmers Market every other Saturday. Future offerings include a scouring scrub, glass cleaner, and veggie wash. For more on So Fresh and So Green, please visit sofreshandsogreenclean.com.

PHOTOGRAPHS COURTESY OF SO FRESH AND SO GREEN

• • •

INSIDE MEMPHIS BUSINESS.COM | AUGUST / SEPTEMBER 2016

062_2016_IMB08-09_MadeInMemphis.indd 64

7/8/16 2:54 PM

Broke ground in 1871.

Still groundbreaking.

Christian Brothers University is the oldest university in the city of Memphis, founded by the Institute of the Brothers of the Christian Schools at the invitation of the city’s clergy and citizens. Today’s CBU focuses on fostering abundant opportunities for our students and for the larger community we serve by: •

providing a world-class and relevant education in a faith-based environment

•

sustaining a caring and vibrant community

•

ensuring accessibility and affordability for students of today and the future

•

embracing innovation in teaching and in all aspects of life

CBU.EDU

MM_FullPage_TrimSize_9x25_11x125.indd 1

7/11/16 9:33 AM

Blaze new trails. It’s a big world, which leads to new markets, new challenges and new opportunities. At FedEx, we’ve got global shipping solutions that can transform your business and boost your bottom line. Reach customers around the globe with fast, reliable delivery to more than 220 countries and territories. It’s time to take on the world. Learn more at fedex.com.

FedEx. Solutions That Matter.

SGEN-103_SINT-100_6-30-16_Inside Memphis.indd 1 MM_FullPage_TrimSize_9x25_11x125.indd 1

6/30/16 9:27 AM 7/11/16 9:34 AM