Alpha Technologies Services
We get your system up and running and keep it that way!
SERVICE OFFERINGS IN USA & CANADA SERVICES SERVICE
DELAYED STARTUP WARRANTY
Remote Technical Support
Postpones Factory Warranty / Extended Warranty for 6 months - 2 years
FACTORY WARRANTY
EXTENDED WARRANTY
RELIABILITY
RELIABILITY PLUS
24x7
24x7
90 days post purchase Included Included Purchaseable via Quote N/A N/A
120 days post purchase Included Included Discount Eligible OOW Discount Eligible Annual PM Included
N/A
Time & Materials
180 days post purchase Included Included Discount Eligible OOW Included Annual PM Included Included *Priority
7:00 am - 5:00 pm PST Mon - Fri
7:00 am - 5:00 pm PST Mon - Fri
Advanced Replacement Depot Repair Freight to Customer Install & Commissioning Parts Preventative Maintenance
Purchaseable via Quote N/A N/A
60 days post purchase Included Included Purchaseable via Quote N/A N/A
Onsite 5 Day Response
N/A
N/A
SERVICE UPLIFTS - A LA CARTE SERVICE
DELAYED STARTUP WARRANTY
FACTORY WARRANTY
EXTENDED WARRANTY
Batteries
N/A
N/A
N/A
PM - more than annual
N/A
N/A
N/A
Onsite Next Business Day Response N/A N/A Onsite 2 Business Day Response Emergency Response N/A
N/A N/A N/A
N/A N/A N/A
RELIABILITY
RELIABILITY PLUS
Discount Eligible Discount Eligible > 1 year term
Discount Eligible Discount Eligible > 1 year term
N/A N/A N/A
Location Dependent Location Dependent Location Dependent
Note: Service Offerings are subject to change
WHAT’S THE DIFFERENCE AT ALPHA? Our distinctive service excellence at Alpha is not just having expertise or the latest high-tech equipment…but simply being as “easy to do business with” as possible, and understanding your powering challenges better than anyone else. Combining this ‘can-do’ attitude with our innate understanding of Alpha product uniquely qualifies us to be your services supplier. Alpha’s TL 9000 certified quality management system governs not only our products but our broad services portfolio, procedures and processes. Pooling this with our operational excellence and continuous improvement programs, we aim to achieve complete customer satisfaction by providing service of the highest standard and value. If you have a pressing powering challenge, contact us with your specific requirements at 1.800.667.8743 or email sales@alpha.ca. Visit Alpha online at www.alpha.ca/service for more information.
For assistance, contact Alpha Technical Support Toll free North America 1.888.462.7487 Outside Canada and USA +1.604.436.5547 7:00 AM - 5:00 PM North American Pacific Standard Time for regular inquiries 24/7 Emergency Support 1.888.462.7487 To report a problem, visit www.alpha.ca/report-a-problem To request depot repair, visit www.alpha.ca/rma
The Alpha Group Alpha Technologies Ltd is a proud member of The Alpha Group - an alliance of independent companies who share a common philosophy – to create world class powering solutions. Collectively, Alpha Group members develop and manufacture AC, DC and renewable power conversion, protection and standby products, featured in millions of operational installations around the world today. Copyright © 2013 Alpha Technologies. All Rights Reserved. Alpha® is a registered trademark of Alpha Technologies. member of The Alpha Group™ is a trademark of Alpha Technologies. 0470124-00 Rev A (12/2013)
The industry expert to talk to for all of your power system needs; including project management, products & services. We get your system up and running and keep it that way!
Alpha Technologies services
FIELD SERVICES – Installation, Test & Commission
TRAINING
Alpha offers a broad array of field and
solutions – most notably a Telecom DC
engineering services for your AC and DC power system and battery requirements,
Alpha’s goal is to enable you to
including turnkey installation to commis-
confidently focus on your core
sioning, testing and reporting according to
business, knowing there is a single point of contact for all of your power system needs, • Complete EF&I services
¡ Broadband headends
reduced commissioning pricing if purchased
• Both on-site repair and
¡ Cell sites
in conjunction with an Alpha Service Plan.
¡ Outside plant
If your business is new to Alpha, our service
• Critical facility upgrades • Turnkey installation and startup • Project management, site evaluations and facility audits • Monitoring and emergency
leader in the design and manufacture of AC,
DC and Renewable power. Our distinctive excellence is the ability to innovate and
handle system reconfigurations, upgrades, relocations and decommissionings up to,
depot repair
has been an industry pioneer and global
¡ Central offices
strict TL9000 standards. We can safely
¡ Co-location facilities
including but not limited to:
For over 35 years, Alpha Technologies
Our Service Domain Focus
service planning
¡ Customer premise ¡ Line power ¡ DAS ¡ Small cells
and beyond 10,000 Amps, and we offer
technicians have the experience and qualifications to work with power equipment of other makes and models, such as Emerson, Lorain, Eltek, Nortel, Norantel and General Electric.
Alpha provides a range of power training Power course that has become an industry essential for many years. A wide range of courses are available covering various aspects of power system installation, maintenance and management. Training courses are scheduled on select dates in either Vancouver or Toronto (Canada), where students can enjoy the surroundings and attractions of two internationally renowned travel destinations when they are not in the classroom. The courses can also be conducted at any location of your choosing, and these programs can be customized to meet your unique needs. Visit www.alpha.ca/training for more details.
TECHNICAL SUPPORT The goal of our technical support
• Bundled or single element
team is to delight our customers
service contracts
with exceptional support, and
• Preventative maintenance
we achieve this by employing
including proactive diagnosis
a response system featuring
quickly deliver optimized solutions for our
• Battery renewal or replacement
traceability and an escalation path
• Turn up and test
that leads right up to our CEO.
Telecom, Cable Broadband, Traffic, Security,
• Extended warranty
Aside from regular business hours, Alpha
customers’ unique powering challenges in the Industrial and Renewable Energy sectors. Alpha’s ISO 9001 and TL 9000 certified quality system, award-winning product
• Training: Standard, in-class
• Custom and on-demand
satisfaction by supplying solutions and
• 24/7 emergency technical
services of the highest caliber.
24 hours per day, 7 days per week.
you and available on-site.
strategy and operational excellence program focuses on achieving complete customer
provides Emergency Technical Support
sessions; or customized for
North American Coverage
by protecting assets and maximizing
easily initiated by visiting
Alpha has established an efficient, coast-to-coast service network
www.alpha.ca/rma
and refurbishment. All warranty and non-warranty repairs, testing
and performance of your equipment throughout its lifetime.
is a critical part of ensuring your power equipment continues to operate as it did the day it was installed. An annual preventative maintenance visit performed by Alpha’s certified technicians will ensure that your batteries and system are up to the job. They will tune up your equipment with precision and speed, using genuine parts and documenting all findings/actions with a comprehensive site report. Alpha service plans and warranties are designed to help you plan for, and minimize costs. Our Reliability Plan provides regularly scheduled preventative maintenance visits that keep your equipment running smoothly and mitigate costly faults or failures before they happen. Should one of our standard services not be exactly what you are looking for, we would be happy to work with you to define a custom service plan to address the key challenges in your business. Visit www.alpha.ca/warranty or www.alpha.ca/serviceplans for more details.
support
All requests for repair are
uptime, while ensuring reliability
Predictive and preventative maintenance
services
We offer a full range of services
designed to optimize investments
WARRANTIES & CONTRACTS
across Canada and the United States for RMAs, product repair
or calling toll free
and calibration of Alpha equipment are provided by certified
1.888.462.7487
In addition to our ability to support non-Alpha power equipment,
technicians using state-of-the-art equipment and techniques.
Alpha offers very competitive repair rates and turnaround times.
Repair Depots / Service Offices EF&I Partners Maintenance/Field Service Partners
Alpha Technologies services
FIELD SERVICES – Installation, Test & Commission
TRAINING
Alpha offers a broad array of field and
solutions – most notably a Telecom DC
engineering services for your AC and DC power system and battery requirements,
Alpha’s goal is to enable you to
including turnkey installation to commis-
confidently focus on your core
sioning, testing and reporting according to
business, knowing there is a single point of contact for all of your power system needs, • Complete EF&I services
¡ Broadband headends
reduced commissioning pricing if purchased
• Both on-site repair and
¡ Cell sites
in conjunction with an Alpha Service Plan.
¡ Outside plant
If your business is new to Alpha, our service
• Critical facility upgrades • Turnkey installation and startup • Project management, site evaluations and facility audits • Monitoring and emergency
leader in the design and manufacture of AC,
DC and Renewable power. Our distinctive excellence is the ability to innovate and
handle system reconfigurations, upgrades, relocations and decommissionings up to,
depot repair
has been an industry pioneer and global
¡ Central offices
strict TL9000 standards. We can safely
¡ Co-location facilities
including but not limited to:
For over 35 years, Alpha Technologies
Our Service Domain Focus
service planning
¡ Customer premise ¡ Line power ¡ DAS ¡ Small cells
and beyond 10,000 Amps, and we offer
technicians have the experience and qualifications to work with power equipment of other makes and models, such as Emerson, Lorain, Eltek, Nortel, Norantel and General Electric.
Alpha provides a range of power training Power course that has become an industry essential for many years. A wide range of courses are available covering various aspects of power system installation, maintenance and management. Training courses are scheduled on select dates in either Vancouver or Toronto (Canada), where students can enjoy the surroundings and attractions of two internationally renowned travel destinations when they are not in the classroom. The courses can also be conducted at any location of your choosing, and these programs can be customized to meet your unique needs. Visit www.alpha.ca/training for more details.
TECHNICAL SUPPORT The goal of our technical support
• Bundled or single element
team is to delight our customers
service contracts
with exceptional support, and
• Preventative maintenance
we achieve this by employing
including proactive diagnosis
a response system featuring
quickly deliver optimized solutions for our
• Battery renewal or replacement
traceability and an escalation path
• Turn up and test
that leads right up to our CEO.
Telecom, Cable Broadband, Traffic, Security,
• Extended warranty
Aside from regular business hours, Alpha
customers’ unique powering challenges in the Industrial and Renewable Energy sectors. Alpha’s ISO 9001 and TL 9000 certified quality system, award-winning product
• Training: Standard, in-class
• Custom and on-demand
satisfaction by supplying solutions and
• 24/7 emergency technical
services of the highest caliber.
24 hours per day, 7 days per week.
you and available on-site.
strategy and operational excellence program focuses on achieving complete customer
provides Emergency Technical Support
sessions; or customized for
North American Coverage
by protecting assets and maximizing
easily initiated by visiting
Alpha has established an efficient, coast-to-coast service network
www.alpha.ca/rma
and refurbishment. All warranty and non-warranty repairs, testing
and performance of your equipment throughout its lifetime.
is a critical part of ensuring your power equipment continues to operate as it did the day it was installed. An annual preventative maintenance visit performed by Alpha’s certified technicians will ensure that your batteries and system are up to the job. They will tune up your equipment with precision and speed, using genuine parts and documenting all findings/actions with a comprehensive site report. Alpha service plans and warranties are designed to help you plan for, and minimize costs. Our Reliability Plan provides regularly scheduled preventative maintenance visits that keep your equipment running smoothly and mitigate costly faults or failures before they happen. Should one of our standard services not be exactly what you are looking for, we would be happy to work with you to define a custom service plan to address the key challenges in your business. Visit www.alpha.ca/warranty or www.alpha.ca/serviceplans for more details.
support
All requests for repair are
uptime, while ensuring reliability
Predictive and preventative maintenance
services
We offer a full range of services
designed to optimize investments
WARRANTIES & CONTRACTS
across Canada and the United States for RMAs, product repair
or calling toll free
and calibration of Alpha equipment are provided by certified
1.888.462.7487
In addition to our ability to support non-Alpha power equipment,
technicians using state-of-the-art equipment and techniques.
Alpha offers very competitive repair rates and turnaround times.
Repair Depots / Service Offices EF&I Partners Maintenance/Field Service Partners
Alpha Technologies Services
We get your system up and running and keep it that way!
SERVICE OFFERINGS IN USA & CANADA SERVICES SERVICE
DELAYED STARTUP WARRANTY
Remote Technical Support
Postpones Factory Warranty / Extended Warranty for 6 months - 2 years
FACTORY WARRANTY
EXTENDED WARRANTY
RELIABILITY
RELIABILITY PLUS
24x7
24x7
90 days post purchase Included Included Purchaseable via Quote N/A N/A
120 days post purchase Included Included Discount Eligible OOW Discount Eligible Annual PM Included
N/A
Time & Materials
180 days post purchase Included Included Discount Eligible OOW Included Annual PM Included Included *Priority
7:00 am - 5:00 pm PST Mon - Fri
7:00 am - 5:00 pm PST Mon - Fri
Advanced Replacement Depot Repair Freight to Customer Install & Commissioning Parts Preventative Maintenance
Purchaseable via Quote N/A N/A
60 days post purchase Included Included Purchaseable via Quote N/A N/A
Onsite 5 Day Response
N/A
N/A
SERVICE UPLIFTS - A LA CARTE SERVICE
DELAYED STARTUP WARRANTY
FACTORY WARRANTY
EXTENDED WARRANTY
Batteries
N/A
N/A
N/A
PM - more than annual
N/A
N/A
N/A
Onsite Next Business Day Response N/A N/A Onsite 2 Business Day Response Emergency Response N/A
N/A N/A N/A
N/A N/A N/A
RELIABILITY
RELIABILITY PLUS
Discount Eligible Discount Eligible > 1 year term
Discount Eligible Discount Eligible > 1 year term
N/A N/A N/A
Location Dependent Location Dependent Location Dependent
Note: Service Offerings are subject to change
WHAT’S THE DIFFERENCE AT ALPHA? Our distinctive service excellence at Alpha is not just having expertise or the latest high-tech equipment…but simply being as “easy to do business with” as possible, and understanding your powering challenges better than anyone else. Combining this ‘can-do’ attitude with our innate understanding of Alpha product uniquely qualifies us to be your services supplier. Alpha’s TL 9000 certified quality management system governs not only our products but our broad services portfolio, procedures and processes. Pooling this with our operational excellence and continuous improvement programs, we aim to achieve complete customer satisfaction by providing service of the highest standard and value. If you have a pressing powering challenge, contact us with your specific requirements at 1.800.667.8743 or email sales@alpha.ca. Visit Alpha online at www.alpha.ca/service for more information.
For assistance, contact Alpha Technical Support Toll free North America 1.888.462.7487 Outside Canada and USA +1.604.436.5547 7:00 AM - 5:00 PM North American Pacific Standard Time for regular inquiries 24/7 Emergency Support 1.888.462.7487 To report a problem, visit www.alpha.ca/report-a-problem To request depot repair, visit www.alpha.ca/rma
The Alpha Group Alpha Technologies Ltd is a proud member of The Alpha Group - an alliance of independent companies who share a common philosophy – to create world class powering solutions. Collectively, Alpha Group members develop and manufacture AC, DC and renewable power conversion, protection and standby products, featured in millions of operational installations around the world today. Copyright © 2013 Alpha Technologies. All Rights Reserved. Alpha® is a registered trademark of Alpha Technologies. member of The Alpha Group™ is a trademark of Alpha Technologies. 0470124-00 Rev A (12/2013)
The industry expert to talk to for all of your power system needs; including project management, products & services. We get your system up and running and keep it that way!