Alpha service

Alpha Technologies Services

We get your system up and running and keep it that way!

SERVICE OFFERINGS IN USA & CANADA SERVICES SERVICE

DELAYED STARTUP WARRANTY

Remote Technical Support

Postpones Factory Warranty / Extended Warranty for 6 months - 2 years

FACTORY WARRANTY

EXTENDED WARRANTY

RELIABILITY

RELIABILITY PLUS

24x7

24x7

90 days post purchase Included Included Purchaseable via Quote N/A N/A

120 days post purchase Included Included Discount Eligible OOW Discount Eligible Annual PM Included

N/A

Time & Materials

180 days post purchase Included Included Discount Eligible OOW Included Annual PM Included Included *Priority

7:00 am - 5:00 pm PST Mon - Fri

7:00 am - 5:00 pm PST Mon - Fri

Advanced Replacement Depot Repair Freight to Customer Install & Commissioning Parts Preventative Maintenance

Purchaseable via Quote N/A N/A

60 days post purchase Included Included Purchaseable via Quote N/A N/A

Onsite 5 Day Response

N/A

N/A

SERVICE UPLIFTS - A LA CARTE SERVICE

DELAYED STARTUP WARRANTY

FACTORY WARRANTY

EXTENDED WARRANTY

Batteries

N/A

N/A

N/A

PM - more than annual

N/A

N/A

N/A

Onsite Next Business Day Response N/A N/A Onsite 2 Business Day Response Emergency Response N/A

N/A N/A N/A

N/A N/A N/A

RELIABILITY

RELIABILITY PLUS

Discount Eligible Discount Eligible > 1 year term

Discount Eligible Discount Eligible > 1 year term

N/A N/A N/A

Location Dependent Location Dependent Location Dependent

Note: Service Offerings are subject to change

WHAT’S THE DIFFERENCE AT ALPHA? Our distinctive service excellence at Alpha is not just having expertise or the latest high-tech equipment…but simply being as “easy to do business with” as possible, and understanding your powering challenges better than anyone else. Combining this ‘can-do’ attitude with our innate understanding of Alpha product uniquely qualifies us to be your services supplier.

Alpha’s TL 9000 certified quality management system governs not only our products but our broad services portfolio, procedures and processes. Pooling this with our operational excellence and continuous improvement programs, we aim to achieve complete customer satisfaction by providing service of the highest standard and value.

If you have a pressing powering challenge, contact us with your specific requirements at 1.800.667.8743 or email sales@alpha.ca.

Visit Alpha online at www.alpha.ca/service for more information.

For assistance, contact Alpha Technical Support Toll free North America 1.888.462.7487 Outside Canada and USA +1.604.436.5547 7:00 AM - 5:00 PM North American Pacific Standard Time for regular inquiries 24/7 Emergency Support 1.888.462.7487 To report a problem, visit www.alpha.ca/report-a-problem To request depot repair, visit www.alpha.ca/rma

The Alpha Group Alpha Technologies Ltd is a proud member of The Alpha Group - an alliance of independent companies who share a common philosophy – to create world class powering solutions.

Collectively, Alpha Group members develop and manufacture AC, DC and renewable power conversion, protection and standby products, featured in millions of operational installations around the world today.

Copyright © 2013 Alpha Technologies. All Rights Reserved. Alpha® is a registered trademark of Alpha Technologies. member of The Alpha Group™ is a trademark of Alpha Technologies.

0470124-00 Rev A (12/2013)

The industry expert to talk to for all of your power system needs; including project management, products & services.

We get your system up and running and keep it that way!

Alpha Technologies services

FIELD SERVICES – Installation, Test & Commission

TRAINING

Alpha offers a broad array of field and

solutions – most notably a Telecom DC

engineering services for your AC and DC power system and battery requirements,

Alpha’s goal is to enable you to

including turnkey installation to commis-

confidently focus on your core

sioning, testing and reporting according to

business, knowing there is a single point of contact for all of your power system needs, • Complete EF&I services

¡ Broadband headends

reduced commissioning pricing if purchased

• Both on-site repair and

¡ Cell sites

in conjunction with an Alpha Service Plan.

¡ Outside plant

If your business is new to Alpha, our service

• Critical facility upgrades • Turnkey installation and startup • Project management, site evaluations and facility audits • Monitoring and emergency

leader in the design and manufacture of AC,

DC and Renewable power. Our distinctive excellence is the ability to innovate and

handle system reconfigurations, upgrades, relocations and decommissionings up to,

depot repair

has been an industry pioneer and global

¡ Central offices

strict TL9000 standards. We can safely

¡ Co-location facilities

including but not limited to:

For over 35 years, Alpha Technologies

Our Service Domain Focus

service planning

¡ Customer premise ¡ Line power ¡ DAS ¡ Small cells

and beyond 10,000 Amps, and we offer

technicians have the experience and qualifications to work with power equipment of other makes and models, such as Emerson, Lorain, Eltek, Nortel, Norantel and General Electric.

Alpha provides a range of power training Power course that has become an industry essential for many years. A wide range of courses are available covering various aspects of power system installation, maintenance and management. Training courses are scheduled on select dates in either Vancouver or Toronto (Canada), where students can enjoy the surroundings and attractions of two internationally renowned travel destinations when they are not in the classroom. The courses can also be conducted at any location of your choosing, and these programs can be customized to meet your unique needs.

Visit www.alpha.ca/training for more details.

TECHNICAL SUPPORT The goal of our technical support

• Bundled or single element

team is to delight our customers

service contracts

with exceptional support, and

• Preventative maintenance

we achieve this by employing

including proactive diagnosis

a response system featuring

quickly deliver optimized solutions for our

• Battery renewal or replacement

traceability and an escalation path

• Turn up and test

that leads right up to our CEO.

Telecom, Cable Broadband, Traffic, Security,

• Extended warranty

Aside from regular business hours, Alpha

customers’ unique powering challenges in the Industrial and Renewable Energy sectors.

Alpha’s ISO 9001 and TL 9000 certified quality system, award-winning product

• Training: Standard, in-class

• Custom and on-demand

satisfaction by supplying solutions and

• 24/7 emergency technical

services of the highest caliber.

24 hours per day, 7 days per week.

you and available on-site.

strategy and operational excellence program focuses on achieving complete customer

provides Emergency Technical Support

sessions; or customized for

North American Coverage

by protecting assets and maximizing

easily initiated by visiting

Alpha has established an efficient, coast-to-coast service network

www.alpha.ca/rma

and refurbishment. All warranty and non-warranty repairs, testing

and performance of your equipment throughout its lifetime.

is a critical part of ensuring your power equipment continues to operate as it did the day it was installed. An annual preventative maintenance visit performed by Alpha’s certified technicians will ensure that your batteries and system are up to the job.

They will tune up your equipment with precision and speed, using genuine parts and documenting all findings/actions with a comprehensive site report.

Alpha service plans and warranties are designed to help you plan for, and minimize costs. Our Reliability Plan provides regularly scheduled preventative maintenance visits that keep your equipment running smoothly and mitigate costly faults or failures before they happen. Should one of our standard services not be exactly what you are looking for, we would be happy to work with you to define a custom service plan to address the key challenges in your business.

Visit www.alpha.ca/warranty or www.alpha.ca/serviceplans for more details.

support

All requests for repair are

uptime, while ensuring reliability

Predictive and preventative maintenance

services

We offer a full range of services

designed to optimize investments

WARRANTIES & CONTRACTS

across Canada and the United States for RMAs, product repair

or calling toll free

and calibration of Alpha equipment are provided by certified

1.888.462.7487

In addition to our ability to support non-Alpha power equipment,

technicians using state-of-the-art equipment and techniques.

Alpha offers very competitive repair rates and turnaround times.

Repair Depots / Service Offices EF&I Partners Maintenance/Field Service Partners

Alpha Technologies services

FIELD SERVICES – Installation, Test & Commission

TRAINING

Alpha offers a broad array of field and

solutions – most notably a Telecom DC

engineering services for your AC and DC power system and battery requirements,

Alpha’s goal is to enable you to

including turnkey installation to commis-

confidently focus on your core

sioning, testing and reporting according to

business, knowing there is a single point of contact for all of your power system needs, • Complete EF&I services

¡ Broadband headends

reduced commissioning pricing if purchased

• Both on-site repair and

¡ Cell sites

in conjunction with an Alpha Service Plan.

¡ Outside plant

If your business is new to Alpha, our service

• Critical facility upgrades • Turnkey installation and startup • Project management, site evaluations and facility audits • Monitoring and emergency

leader in the design and manufacture of AC,

DC and Renewable power. Our distinctive excellence is the ability to innovate and

handle system reconfigurations, upgrades, relocations and decommissionings up to,

depot repair

has been an industry pioneer and global

¡ Central offices

strict TL9000 standards. We can safely

¡ Co-location facilities

including but not limited to:

For over 35 years, Alpha Technologies

Our Service Domain Focus

service planning

¡ Customer premise ¡ Line power ¡ DAS ¡ Small cells

and beyond 10,000 Amps, and we offer

technicians have the experience and qualifications to work with power equipment of other makes and models, such as Emerson, Lorain, Eltek, Nortel, Norantel and General Electric.

Alpha provides a range of power training Power course that has become an industry essential for many years. A wide range of courses are available covering various aspects of power system installation, maintenance and management. Training courses are scheduled on select dates in either Vancouver or Toronto (Canada), where students can enjoy the surroundings and attractions of two internationally renowned travel destinations when they are not in the classroom. The courses can also be conducted at any location of your choosing, and these programs can be customized to meet your unique needs.

Visit www.alpha.ca/training for more details.

TECHNICAL SUPPORT The goal of our technical support

• Bundled or single element

team is to delight our customers

service contracts

with exceptional support, and

• Preventative maintenance

we achieve this by employing

including proactive diagnosis

a response system featuring

quickly deliver optimized solutions for our

• Battery renewal or replacement

traceability and an escalation path

• Turn up and test

that leads right up to our CEO.

Telecom, Cable Broadband, Traffic, Security,

• Extended warranty

Aside from regular business hours, Alpha

customers’ unique powering challenges in the Industrial and Renewable Energy sectors.

Alpha’s ISO 9001 and TL 9000 certified quality system, award-winning product

• Training: Standard, in-class

• Custom and on-demand

satisfaction by supplying solutions and

• 24/7 emergency technical

services of the highest caliber.

24 hours per day, 7 days per week.

you and available on-site.

strategy and operational excellence program focuses on achieving complete customer

provides Emergency Technical Support

sessions; or customized for

North American Coverage

by protecting assets and maximizing

easily initiated by visiting

Alpha has established an efficient, coast-to-coast service network

www.alpha.ca/rma

and refurbishment. All warranty and non-warranty repairs, testing

and performance of your equipment throughout its lifetime.

is a critical part of ensuring your power equipment continues to operate as it did the day it was installed. An annual preventative maintenance visit performed by Alpha’s certified technicians will ensure that your batteries and system are up to the job.

They will tune up your equipment with precision and speed, using genuine parts and documenting all findings/actions with a comprehensive site report.

Alpha service plans and warranties are designed to help you plan for, and minimize costs. Our Reliability Plan provides regularly scheduled preventative maintenance visits that keep your equipment running smoothly and mitigate costly faults or failures before they happen. Should one of our standard services not be exactly what you are looking for, we would be happy to work with you to define a custom service plan to address the key challenges in your business.

Visit www.alpha.ca/warranty or www.alpha.ca/serviceplans for more details.

support

All requests for repair are

uptime, while ensuring reliability

Predictive and preventative maintenance

services

We offer a full range of services

designed to optimize investments

WARRANTIES & CONTRACTS

across Canada and the United States for RMAs, product repair

or calling toll free

and calibration of Alpha equipment are provided by certified

1.888.462.7487

In addition to our ability to support non-Alpha power equipment,

technicians using state-of-the-art equipment and techniques.

Alpha offers very competitive repair rates and turnaround times.

Repair Depots / Service Offices EF&I Partners Maintenance/Field Service Partners

Alpha Technologies Services

We get your system up and running and keep it that way!

SERVICE OFFERINGS IN USA & CANADA SERVICES SERVICE

DELAYED STARTUP WARRANTY

Remote Technical Support

Postpones Factory Warranty / Extended Warranty for 6 months - 2 years

FACTORY WARRANTY

EXTENDED WARRANTY

RELIABILITY

RELIABILITY PLUS

24x7

24x7

90 days post purchase Included Included Purchaseable via Quote N/A N/A

120 days post purchase Included Included Discount Eligible OOW Discount Eligible Annual PM Included

N/A

Time & Materials

180 days post purchase Included Included Discount Eligible OOW Included Annual PM Included Included *Priority

7:00 am - 5:00 pm PST Mon - Fri

7:00 am - 5:00 pm PST Mon - Fri

Advanced Replacement Depot Repair Freight to Customer Install & Commissioning Parts Preventative Maintenance

Purchaseable via Quote N/A N/A

60 days post purchase Included Included Purchaseable via Quote N/A N/A

Onsite 5 Day Response

N/A

N/A

SERVICE UPLIFTS - A LA CARTE SERVICE

DELAYED STARTUP WARRANTY

FACTORY WARRANTY

EXTENDED WARRANTY

Batteries

N/A

N/A

N/A

PM - more than annual

N/A

N/A

N/A

Onsite Next Business Day Response N/A N/A Onsite 2 Business Day Response Emergency Response N/A

N/A N/A N/A

N/A N/A N/A

RELIABILITY

RELIABILITY PLUS

Discount Eligible Discount Eligible > 1 year term

Discount Eligible Discount Eligible > 1 year term

N/A N/A N/A

Location Dependent Location Dependent Location Dependent

Note: Service Offerings are subject to change

WHAT’S THE DIFFERENCE AT ALPHA? Our distinctive service excellence at Alpha is not just having expertise or the latest high-tech equipment…but simply being as “easy to do business with” as possible, and understanding your powering challenges better than anyone else. Combining this ‘can-do’ attitude with our innate understanding of Alpha product uniquely qualifies us to be your services supplier.

Alpha’s TL 9000 certified quality management system governs not only our products but our broad services portfolio, procedures and processes. Pooling this with our operational excellence and continuous improvement programs, we aim to achieve complete customer satisfaction by providing service of the highest standard and value.

If you have a pressing powering challenge, contact us with your specific requirements at 1.800.667.8743 or email sales@alpha.ca.

Visit Alpha online at www.alpha.ca/service for more information.

For assistance, contact Alpha Technical Support Toll free North America 1.888.462.7487 Outside Canada and USA +1.604.436.5547 7:00 AM - 5:00 PM North American Pacific Standard Time for regular inquiries 24/7 Emergency Support 1.888.462.7487 To report a problem, visit www.alpha.ca/report-a-problem To request depot repair, visit www.alpha.ca/rma

The Alpha Group Alpha Technologies Ltd is a proud member of The Alpha Group - an alliance of independent companies who share a common philosophy – to create world class powering solutions.

Collectively, Alpha Group members develop and manufacture AC, DC and renewable power conversion, protection and standby products, featured in millions of operational installations around the world today.

Copyright © 2013 Alpha Technologies. All Rights Reserved. Alpha® is a registered trademark of Alpha Technologies. member of The Alpha Group™ is a trademark of Alpha Technologies.

0470124-00 Rev A (12/2013)

The industry expert to talk to for all of your power system needs; including project management, products & services.

We get your system up and running and keep it that way!