Services and Support Alpha Service Plans Service Plans
Factory Warranty
Remote TechSupport Advance Replacement
Extended Warranty
V
Basic
Reliability
Reliability Plus
120 days post purchase
180 days post purchase
Life of Contract
V
60 days post purchase
90 days post purchase
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Purchaseable Ă›Âˆ>ĂŠ+Ă•ÂœĂŒi
Depot Repair Freight to Customer Install & Commissioning
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„z
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Onsite Next Day Response
174
Onsite 2 Day Response Onsite 5 Day Response
Services & Support
Preventative Maintenance Included
V Monday-Friday, 7am-5pm PST
„ Available with a Discount
z Varies by Location
Alpha Services Available Service
Description
Repair/exchange
Repair or exchange of delivered unit for a at fee
Express repair
In cases where repair or replacement is urgently required, Alpha offers a priority repair/replacement service for a reasonable fee. Contact us for details.
Replacement battery bundle
Set of replacement batteries including delivery and recycling
Preventative maintenance
Preventive maintenance pays for itself by reducing the frequency of costly unplanned shutdowns and disruption to operations while lengthening the average time between failures and improving safety. Alpha can provide a customized plan of scheduled maintenance that will keep your power systems, batteries and cabinets working in optimal condition.
Training
Alpha offers a range of industry renowned power training courses available in two convenient North American locations or customizable to your needs, schedule or location.
Factory Service Centers Western Canada and International Alpha Technologies Ltd. Burnaby, BC, Canada
Central and Eastern Canada Alpha Technologies Ltd. Mississauga, ON, Canada
Northwest United States Alpha Technologies Services Inc. Bellingham, WA, USA
Northeast United States Alpha Technologies Services Inc. *iÂ˜Â˜Ăƒ>Ă•ÂŽi˜]ĂŠ ]ĂŠ1-
Southeast United States Alpha Technologies Services Inc. Suwanee, GA, USA
Asia-PaciďŹ c * ĂŠ Â?iVĂŒĂ€ÂœÂ˜ÂˆVĂƒĂŠÂ ÂœÂ˜}ĂŠ Ă•>Â˜ÂŽĂŠ ϡ]ĂŠ ĂŒ`° Liaobu Town, Dongguan City, Guangdong Province, China
Alpha Service Online http://www.alpha.ca/returns
Toll free 1.888.462.7487
International +1.604.436.5547
Fax +1.604.436.1233