Rexel leaflet

protection

rigoureusement. Celle-ci se dĂŠfinie dessous. Aucun visuel ou texte ne doit ĂŠ des logotypes.

Rexel Energy in Motion

English

Rexel, Building the future together Our mission Rexel’s mission is to support customers around the globe, wherever they are, to create value and run their business better, by providing a broad range of sustainable and innovative products and services for automation, technical supply and energy management.

Thanks to our unique combination of global reach and local presence, we offer our customers consistent levels of services in all activities and locations, wherever they are, in whatever they need.

Table of contents Key figures*

No. 1

No. 2

12.7 billion

No. 1

28,000

40 banners

in North America

in Asia-Pacific

2 |

Rexel

|

Energy in Motion

in Europe

employees

37 countries

04_Our company plan

14_Our branches

06_Our business

16_Close to customers

08_Our customers

18_Our logistics

10_Our markets

20_Our teams, our core values

12_Our solutions

22_Our commitments

in 2011 sales

2,200 branches * December 31, 2011

Energy in Motion |

Rexel

| 3

In 2012, Energy in Motion : our company plan

Rexel has updated its strategy and outlined an ambitious company plan, entitled Energy in Motion.

Energy in Motion captures the essence of our core business and the dynamic world we operate in, the commitment of our people, and the passion to join forces with our suppliers and customers.

Energy in Motion embodies our ambition to be the brand of choice for our customers, the partner of preference for our suppliers, an employer of reference for our people and the most attractive company for our shareholders.

4 strategic priorities Profitable growth • Accelerate profitable growth both organically and through acquisitions

4 |

Rexel

|

Energy in Motion

Active resources management • Optimize asset utilization and allocation of resources for increasing returns

Culture of cooperation

Excellence in operations

• Leverage capabilities and synergies across the Group and stimulate value-added partnerships with key suppliers and customers

• Enhance productivity and service levels to drive commercial effectiveness and supply chain performance Energy in Motion |

Rexel

| 5

Solutions for cities and the world Today, half of the world’s population lives in an urban environment. By 2050 it will rise to three quarters.

Cities transform our ways of living while Rexel transforms electrical distribution with sustainability in mind. Our networks deliver ever more innovative electrical solutions to provide comfort, performance and energy savings.

Our business 3 main markets • Industrial • Commercial • Residential

6 |

Rexel

|

Energy in Motion

A product offering • Structured by solutions

Close to customers through • Sales channels • Centers of expertise • Markets segments via our vertical organization

Cities require electricity day and night. Street lighting, office climate control and home comfort are all powered by Rexel solutions.

We boost electrical performance at every level.

Energy in Motion |

Rexel

| 7

With our electrical contractors, we speak the same language

Rexel works in close cooperation with its customers. We provide technical expertise, sales support services and training teams. Rexel believes in long-term relationships to tailor solutions that will satisfy our customers and earn respected loyalty. We help our customers save valuable time, simplify complex processes and improve their performance, in short, we make their businesses more efficient.

Our customers From professional customers to end-users • Small and medium installers and independent electricians • Large installers • Industrial customers • Private and public commercial customers 8 |

Rexel

|

Energy in Motion

Our added value • Our understanding of customers • Our technical, commercial and logistical expertise

Jean is a satisfied electrician.

He helped Claudie make substantial savings on her electricity bill by installing a new automated bottling system. To design the system, Jean contacted Rexel.

Energy in Motion |

Rexel

| 9

Our culture of cooperation From electricians on their building sites, to the management of large industrial projects, we are able to cater to the specific needs of our customers thanks to our technical, commercial and logistical expertise. Rexel selects products and distributes innovative services to help customers develop new business models and implement new ways to create value.

Our markets 3 main markets • Industrial • Commercial • Residential

10 |

Rexel

|

Energy in Motion

A vertical organization

Integrated services

• Oil and gas • Mining • Utilities • Office buildings • Retail

• Energy audits • Dedicated structures for key accounts • On-site stock management • Maintenance • Long-term contract • Quality control

This 40-meter tall excavator digs out hundreds of tons of rock every hour. Thanks to its specially built on-site warehouse, Rexel is able to supply the wiring that keeps this excavator running in all kinds of weather.

Energy in Motion |

Rexel

| 11

Our products contribute to energy efficiency Today, Rexel delivers more than electrical supplies.

We provide value-added services to help our customers improve energy efficiency in the field of smart renovation and new building construction, and renewable energy. Rexel’s offer covers industrial buildings and home automation in order to create more efficient, more secure and more convenient work and living spaces.

This is a positive energy house.

It produces more energy than it consumes. Rexel provides low energy equipment, home automation and solar roof panels to maximize comfort and minimize electricity bills.

Our solutions A product offering built around electrical efficiency solutions…

12 |

Rexel

|

Energy in Motion

• Energy efficiency • Climate control • Wind and solar energies • Smart building • Lighting • Ultra terminal

• Automation for offices, industry or home • Electrical vehicles

… for the construction, maintenance and renovation of buildings and infrastructures.

Energy in Motion |

Rexel

| 13

Branches and centers of expertise – providing service and excellence

As a place of dialog, advice and expertise, the branch embodies the whole process of distributing electrical supplies. It brings people together and matches solutions to customers’ requirements.

When customers step inside a branch, they meet specialized teams who can advise on lighting or home automation and introduce new and innovative products.

Being close to customers also means sharing knowledge. At its branches, Rexel organizes customer training in partnership with suppliers.

Rexel does not simply give advice on a product, it recommends a complete solution. With this in mind, we share the same longterm vision as our electrical contractor customers. Indeed, our branches offer more than just carefully stocked electrical equipment: they provide added-value and expertise.

Our branches A branch near every customer • Everywhere in the world

14 |

Rexel

|

Energy in Motion

Specialized experts

Showrooms

• In key fields (e.g. lighting, solar power, home automation, security, etc.)

• To showcase innovation

Customer training • In partnership with suppliers

Energy in Motion |

Rexel

| 15

Surprisingly close to customers

Rexel’s key strength lies in being readily available to its customers 24/7. Rexel has 2,200 branches worldwide in addition to 40 web stores and specialized centers of expertise.

Via the Internet or with our technical experts, Rexel guides its customers and, if necessary, calls in specialized teams to put together the most appropriate solutions to meet your needs.

Close to customers Points of contact for all customers

16 |

Rexel

|

Energy in Motion

• 40 online stores • Call centers • EDI solutions • E-catalogs • Key accounts teams • Specialized banners

Medical techniques demand absolute precision to comply with care protocols, coordinate teams and manage unforeseen events. There is no room for technical error. With its commitment to excellence, Rexel is also a major operator in the hospital sector.

Energy in Motion |

Rexel

| 17

Logistics: our excellence makes the difference Because electrical solutions need to be delivered every day to customers worldwide, Rexel adapts its inventory and anticipates requirements to offer the widest possible range within the tightest deadlines.

A product can only be excellent if it is available. Our motivated and skilled logistics teams make all the difference in fulfilling our commitments to customers.

Extensive availability

18 |

Rexel

|

130 logistics structures

35,000 product references

• Everywhere in the world

• Are available for next-day delivery

Energy in Motion

Our logistics model • Is adapted to each country’s market to guarantee optimum service and availability

At Rexel, customers are always welcome. And they are invited to tour our logistics centers if they wish. Our inventory reflects our meticulous approach to the business. Why not come and see for yourself.

Energy in Motion |

Rexel

| 19

Teams with complementary talents Whatever roles our teams are entrusted with at Rexel, we give them the necessary training resources to learn about innovative products, upgrade their skills, advise customers, and acquire new markets. Our 28,000 employees are our best ambassadors. Our company plan, Energy in Motion, is about creating a company culture, representing a unique identity and image.

10 months ago, Julia was a product manager. Now, after indepth training, she supervises the supply of electrical equipment for this container carrier terminal. Rexel opens up new professional horizons for its teams. Our employees’ capabilities and talents directly boost our customers’ projects and performance.

Our teams, our core values In order to bring the Rexel culture to life, we have defined six core values that describe who we are and how we operate.

20 |

Rexel

|

Energy in Motion

Deliver the best customer experience Join forces to success Encourage to innovate Engage people to develop their talents Trust each other Enjoy making a difference

Energy in Motion |

Rexel

| 21

Responsible commitments: at the core of our business

By recommending and distributing energy efficient solutions, Rexel contributes to improving the environmental performance of buildings and infrastructures worldwide. As a responsible company, the Group is committed to saving natural resources and reducing its environmental footprint. Rexel also demonstrates its commitment to disadvantaged communities through a number of Group and local initiatives.

In 2011, Rexel became a member of the United Nations Global Compact, adhering to and promoting its ten key principles.

Our commitments Encouraging energy efficiency • Promoting energy savings and renewable energies

22 |

Rexel

|

Energy in Motion

Supporting disadvantaged communities • With a Group community involvement charter and by signing partnership agreements

Shrinking our environmental footprint

By partnering with Ashoka, Rexel not only commits to provide financial support for Ashoka’s initiatives, but also offers assistance to social entrepreneurs from the Ashoka network who have innovative projects for energy efficiency.

• By fostering best practices across our distribution network

Energy in Motion |

Rexel

| 23

Rexel

Communication and Sustainable Development Department 189-193 Bd Malesherbes 75017 Paris France Tel: + 33 (0)1 42 85 85 00 Fax: + 33 (0)1 42 85 92 02 All of the Group’s information and news are available at www.rexel.com

This brochure has been realized by the Communication and Sustainable Development Department of the Rexel Group - Photo credits: PictureTank, PlainPicture, Getty, Fotolia, Corbis, Rexel - Design & production: Textuel LaMine - Engraving and printing: E-Graphics. - Rexel - Publication director: Pascale Giet. Publication managers: François Ledard, Julien Fernandez. Publication: december 2012.