CROATIA 2013 by CorD Magazine

FDI Foreign Direct Investment

Croatia - Serbia:

Good relations for better times 2013

SPECIAL EDITION

contents 4

ialogue D is the Solution to Everything

Zagorje – Tehnobeton D.D.

GORAN ALEKSIĆ, Assistant Foreign Minister in the Serbian Government

24 14

rogrammes for P European Funds are Ready

A lways One Step Ahead

educing R the Trade Imbalance

L and of Great Opportunities

avourable F Environment for Investors Croatian investments

Trade Imbalance Economic cooperation between Serbia and Croatia

Collection Of

Receivables The Biggest Problem BORIS SKENDEROVIĆ, Sales Director at Rotografika, Subotica

S erbian Investments are Welcome

GORAN MASNEC, Director of the Croatian Chamber of Commerce Representative Office in Serbia 13

Vegeta – One of

the Strongest Brands for Over 50 Years Podravka

E xport to Many Countries Varazdin Metal Industry D.D.

2013 EDITOR Saša Marić, s.maric@aim.rs

ART DIRECTOR Ilija Petrović, i.petrovic@aim.rs

H.e. Mr Željko Kuprešak, Croatian Ambassador to Serbia

good relations for better times

assistant EDITOR Christen Bradley Farmer, c.farmer@aim.rs

Features of the Croatian Economy

ommon C Interests – A Foundation For Future Relations

Croatia - Serbia:

and Future

90 years of Novi Sad fair

MILOŠ BUGARIN, President of the Serbian Chamber of Commerce

TDR Company 10

S timulating Production and Export

Both Tradition

ALEKSANDAR LJUBIĆ, Deputy Finance Minister and State Secretary for Economic Issues in the Ministry of Finance and Economy

NADAN VIDOŠEVIĆ, President of the Croatian Chamber of Commerce 9

B uilding It All – ZagorjeTehnobeton

Getting Ready for the EU

Dinko Delaš, Director King Ict 30

The Adriatic

- Tourist Mecca Tourism in Croatia

PROJECT MANAGERS: Biljana Dević, b.devic@aim.rs Svetlana Okanović, s.okanovic@aim.rs Sandra Bandović, s.bandovic@aim.rs Nataša Popović, n.popovic@aim.rs PHOTOS Zoran Petrović TRANSLATORS Snežana Bjelotomić EXECUTIVE DIRECTOR Ruža Ristanović, r.ristanovic@aim.rs GENERAL MANAGER Ivan Novčić, i.novcic@cma.rs FINANCIAL DIRECTOR Ana Besedić, a.besedic@aim.rs EDITORIAL MANAGER Tanja Banković, t.bankovic@aim.rs office manager Nataša Nešić, n.nesis@aim.rs PRINTING Rotografika d.o.o. Segedinski put 72, Subotica "Croatia - Serbia: good relations for better times" published by: alliance international media Makenzijeva 67, 11000 Belgrade, Serbia Phone: +(381 11) 2450 508 Fascimile: +(381 11) 2450 122 E-mail: office@aim.rs www.allianceinternationalmedia.com ISSN no: 1451-7833 All rights reserved alliance international media 2013 This issue is audited by ABC Serbia

Good relations for better times | 3

interview

Goran Aleksić, Assistant Foreign Minister in the Serbian Government

Dialogue is the Solution to Everything “Normalization and development of relations are the key interests of both countries. The heavy burden of the past and very painful and sensitive issues that should be tackled make the approach to the entire process of normalization very cautious and gradual which is why the process itself cannot unfold at the desired pace. I would disagree that there are insurmountable hurdles. I would rather say that the normalization process and improving relations could be more dynamic”

ood relations between Croatia and Serbia is one of the key prerequisites for creating regional stability. This is also one of the rare points that everybody agrees on – from Brussels, to the Serbian and Croatian governments to every Serbian and Croatian citizen who has an elementary awareness about the stability being crucial for development in all fields. The two countries’ traumatic and painful past is still quite fresh and very alive in collective memory. Sporadic incidents have been known to revive the past ocassionally and, in such moments, it seems that we are still in a stalemate. Thankfully, the political reality refutes this quite quickly, since these are just sporadic and isolated incidents, although they may not seem like that. On the other hand,

there are many areas in which Croatia and Serbia have been cooperating swimmingly – starting with cultural exchange, through common culture and writers who are popular on both sides of the border, to trade agreements and, of course, cooperation in the European integration process. Moreover, we can say that the relations between Serbia and Croatia have entered a permanently stable phase which can-

Serbian President Tomislav Nikolic is ready to meet with the Croatian President Ivo Josipovic

4 | Good relations for better times

not be seriouly disrupted or stopped by anything any longer. The most important test was the ICTY’s releasing of the Croatian generals. Although the reaction from both sides was tumultuous with emotions running high, the reaction hasn’t really disrupted relations between Serbia and Croatia. We spoke to the assistant Foreign Minister in the Serbian government, Goran Aleksić, about the future of the Serbian-Croatian relations, the cooperation process and overcoming painful problems.

■ In the last few months, top Serbian and Croatian officials have had several official and unofficial meetings. However, it seems that the talks were mainly focused on harmonizing the basic postulates for the future long-term cooperation between the two neighbouring countries. What is your view of the current stage in the development of Croatian-Serbian relations? - Serbia is very determined to develop relations fully both with its neighbours and all Southeast European countries. Such determination comes from a clear stance that only a stable and fully cooperative region can fulfil the prerequisites for long-term sustainable development of Serbia too. The fact remains that developing good neighbourly relations is still one of the key prerequisites for the European integration process in Serbia, and this highlights the need for further engagement in this direction. After a certain stalemate in relations between Serbia and Croatia, political dialogue between the two countries was intensified following

the formation of a new Serbian government, with the aim of identifying unsettled issues and problems, as well as examining the possibility of improving cooperation. After the foreign ministers from the two countries met on several occasions, and, after the official visit of the Croatian Prime Minister to Belgrade, the two sides have agreed on mechanisms for bolstering cooperation which, undoubtedly, provides for a positive assessment of the current phase in relations between the two countries. ■ Ivan Mrkić is due to visit Croatia in March. What will be the agenda of the talks? - During Prime Minister Zoran Milanović’s visit to Belgrde, we agreed on coordinating the work that the mixed committees of the two countries do and give them a political incentive to expedite their work, all with the aim of resolving the unsettled issues as soon as possible. Resolving these unsettled issues, bilateral cooperation and cooperation in the European integration process are certainly going to be the key discussion topics during Foreign Minister Ivan Mrkić’s official visit to the Republic of Croatia. ■ Brussels says that good relations between Croatia and Serbia is one of the key prerequisites for having regional stability; this was further validated by Prime Ministers Dačić and Milanović at their recent meeting in Belgrade. What are the obstacles in reaching that level of cooperation? - Normalization and development of relations are the key interests of both countries. The heavy burden of the past and very painful and sensitive issues that should be tackled make the approach to the entire process of normalization very cautious and gradual which is why the process itself cannot unfold at the desired

pace. I would disagree that there are insurmountable obstacles. I would rather say that the normalization process and improving relations could be more dynamic. ■ After meeting his Croatian counterpart, Prime Minister Dačić said that the two sides talked about four groups of issues. Could we resolve the big-

Only a stable and fully cooperative region can fulfil the prerequisites for long-term sustainable development of Serbia too gest unsettled issues between Serbia and Croatia through bilateral talks or do we still need international mediators and courts? - They talked about three groups of issues – unresolved problems from the past, cooperation in the European integration process and economic cooperation. None of these issues, apart from the two countries suing each other at the International Court of Justice in The Hague, an issue which is also going to be resolved through a dialogue, have ever been put before courts or dealt with through international mediation. ■ There has been a lot of talk about the presidents of the two

countries – Ivo Josipović and Tomislav Nikolić – meeting. Do you know when the meeting could take place and how important it would be for development of the relations between the two countries? - Serbia thinks that the best way to resolve all the problems that the two countries have with each other is for the legitimately elected top officials from both countries to talk. In that regard, Serbian President Tomislav Nikolić is ready to meet with the Croatian President Ivo Josipović since we think that this meeting would contribute to further development of our relations and cooperation. ■ The two countries have signed numerous agreements and various other documents which facilitate a wide cooperation. What is the status of those agreements and is there a common will for their implementation? - The two countries have signed close to 40 agreements and documents that facilitate cooperation in many of mutually beneficial areas. The implementation of the said agreements is in the hands of the line ministries from both countries and has been carried out at a satisfying pace. ■ The national football teams of Croatia and Serbia are due to play a match in Zagreb in March. The game has sparked a huge interest, and it has also been declared “a high risk match”. Do you know what have been the officials from the two countries doing in order to prevent possible riots? - We expect the host country to undertake all necessary measures to prevent any incidents from taking place. This will be done in collaboration with the Republic of Serbia’s security structures, as it has been common practice in the last few years. ■

Good relations for better times | 5

interview

NADAN VIDOŠEVIĆ, PRESIDENT OF THE CROATIAN CHAMBER OF COMMERCE

Programmes for European Funds are Ready From July 1 to December 31, 2013, Croatia will have €450 million at its disposal, while between 2014 and 2020, the investment opportunities will be much bigger with annual allocations amounting to over €1.5 billion

roatia is joining the European Union so its economy will be given more opportunities to withdraw financial development aid from EU funds. We have asked the President of the Croatian Chamber of Commerce (HGK), Nadan Vidošević to tell us whether Croatia has already prepared projects and plans to apply for the EU funds, and what are the priorities in that respect? “For the whole decade, Croatia has been getting ready to use the EU funds by utilizing funds from the preaccession financial instruments first (PHARE, ISPA, SAPARD, and IPA). “For the first six-month period, there are clearly defined priorities and plans which are built into four operative programmes – transport, environment, regional competitiveness and human resources development. I would especially like to single out investments in railways, as well as those in developing waste disposal

My main advice to the regional chambers of commerce, including the Serbian Chamber, would be to develop their own potential needed for the implementation of the EU projects

6 | Good relations for better times

infrastructure, business and tourist infrastructure, and, especially important for the entrepreneurial sector, investments in building competitiveness of the Croatian economy via entrepreneurial grants. “In order to carry out the aforementioned investments, from July 1 to December 31, 2013, Croatia will have EUR 450 million at its disposal, while between 2014 and 2020, the investment opportunities will be much bigger with annual allocations amounting to over EUR 1.5 billion. “The allocations will be carried out from the structural and cohesion funds, as well as through the European Agricultural Fund for Rural Development. “I am sorry to see that the funds for these purposes, as well as funds for human resources development, haven’t been given greater importance.” ■ The Croatian Chamber of Commerce has already participated in many EU-funded projects, while the implementation of some projects is still ongoing. What advice would you give to the regional chambers of commerce in terms of becoming more successful in applying for EU funds? - You are right. The HGK has been participating in the implementation of EU-funded projects for a whole decade now; it has been participating in 120 such projects with 76 of them having been successfully completed, while some are still pending. We can

say that we have graduated from the pre-accession funds “school” – from CARDS to PHARE, from cross-border cooperation programmes to IPA, all in collaboration with our project partners, other chambers of commerce, companies, regional and local authorities, institutes and science organizations. However, taking part in the EU projects would not be possible without engaging our own people who have the skills necessary for project implementation. My main advice to the regional chambers of commerce, including the Serbian Chamber, would be to develop their own potential needed for the implementation of the EU projects. The Croatian Chamber of Commerce can help them with advice, and it will be at their disposal. ■ The HGK provides a range of services and assistance to Croatian businesses so that they can remain competitive in selling their products and services on the EU market. What are Croatian businesses mostly interested in? - With the imminent accession of Croatia to the EU, companies usually approach us with inquiries about the changes in doing business, the way the internal EU market works, the customs union, the changes in export and import procedures and documents, as well as new opportunities for conducting more beneficial trading by using the incentives from the free trade agreements that the EU has con-

cluded. Also, there are many questions about the changes in doing business with CEFTA countries which are important trade partners. In order to inform our companies about these changes in the best possible manner, last year, we published a guide to changes in foreign trade after Croatia’s accession to the EU. The guide also contains an overview of the trade exchange between Croatia, CEFTA and the EU, as well as an overview of all changes (in customs duty and quotas) in trading with those countries following Croatia’s accession to the EU. There are also topics like the free movement of goods and services: how, for example, can our companies do business in the EU, through what economic formats and similar questions. We are investing a lot of effort into this and into trying to give as much information as possible through the Point of Single Contact which has been set up in the HGK on the basis of the EU Services Directive and the Republic of Croatia Services Act. This Point is a part of a large network of contact points in the EU. ■ Brussels often says that cross-border cooperation programmes enjoy the widest support, particularly in our region. Why are Serbia and Croatia so hesitant towards working together on projects of mutual interest? - I wouldn’t say that Serbia and Croatia are hesitant on working together on projects of mutual interest since the cross-border cooperation programmes are being implemented. So far, a total of eight programmes, worth 5.6 million euros, funded by various EU funds and in partnership with the HGK, have been implemented. At the same time,

The Croatia-Serbia cross-border cooperation programmes will pick up speed once we join the EU. I am confident that a more robust cooperation is yet to come we have five ongoing projects worth over EUR 2 million, and have applied with four projects, worth approximately EUR 13 million. If we are talking about the Croatia-Serbia IPA cross-border cooperation programme, a total of 11 projects, at the state level, worth EUR 3.3 million have been realized. We are cooperating on a project called The Economic Region in the Basin of the River Sava (ERUSRS) which is based on the Regional Cooperation Protocol signed by 17 chambers of commerce. As you can see, cooperation is certainly present, but it is necessary for our cooperation to be more developed and more intense. The Croatia-Serbia cross-border cooperation programmes will pick up speed once we join the EU, since the countries which border with member states have more capacity and know-how about the cross-border cooperation than the counties that border with non-member states. I am confident that a more robust cooperation is yet to come which is something on which both sides – Croatian and Serbian – have to insist. ■ The trade exchange between Croatia and Serbia has dropped by 2% compared to 2011 with Serbia’s imports from Croatia going up by 10% and its exports to Croatia declining by almost 14%. In your opinion, what are the reasons behind this export-import inequality which was present earlier too? - Last year, Croatia’s real import of goods and services dropped ⇢

Good relations for better times | 7

■ Undoubtedly, tourism is Croatia’s most lucrative economic branch. Despite the crisis, the number of tourists that come to Croatia keeps growing. What are the plans for this year’s tourist season? - Tourism is an important part of the Croatian economic identity and, as

more sharply than its export, a tell-tale sign that domestic economy slowed down after years of growth in domestic demand. The result of this was reduced imports from Serbia too. ■ Do you think that Croatia leaving the CEFTA zone will affect its trade cooperation with the regional countries, Serbia included? - If the terms of the existing relations between Croatia and the CEFTA countries, once Croatia joins the common EU market of agricultural and food products, there will be great changes made to Croatia’s way of trading with third countries, including CEFTA countries. Unfortunately, this will be to Croatia’s detriment since our country will lose the export privileges. Bearing in mind that Croatia’s exports to the CEFTA market makes up 45% of exports carried out by the country’s agricultural and food processing sector, it is to be expected that we are going to lose these markets, at least in the short-term. ■ With the accession to the EU, CEFTA customs duties will be applied to some Croatian agricultural and food products, which is not the case now. What will companies do in order to overcome this problem and what is Croatia doing? - We are talking here about the competitiveness of Croatian products under altered circumstances. The real sector has been trying to modernize production and cut back on production costs through investments. The state is expected to create a stimulating environment in the sense of providing support for investments in fixed assets, securing credit lines under favourable conditions and simplifying administrative procedures which have been slowing down companies on a daily basis. The Croatian government is currently preparing for the utilization of the EU structural funds, which I’ve mentioned earlier, which should certainly help in increasing competitiveness of the Croatian economy.

We have recorded continuous growth not only for our traditional tourism markets, and I am happy to say Serbia too, but also on somewhat more remote European markets like Great Britain, Switzerland, Sweden and the Scandinavian countries

8 | Good relations for better times

a Croatian product, is recognized by a wide circle of consumers. Hence, the mentioned developments in tourism are certainly positive, and we are optimistic about 2013. Croatia’s accession to the EU plays an important role in that by additionally drawing tourists’ attention to Croatia. We have recorded continuous growth not only for our traditional markets, and I am happy to say Serbia too, but also on somewhat more remote European markets like Great Britain, Switzerland, Sweden and the Scandinavian countries. It is also interesting to note that we have tourists coming from the “new” markets like the Baltic states, East European states and very specific Far Eastern markets like

Japan, India, Indonesia, China, Korea and so on. The Croatian government has adopted a Tourism Development Strategy which entails EUR 7 billion in investments to be made by 2020, which should directly influence the continuous growth of the overall tourist consumption. ■ Do you think that tourism growth will lead to the implementation of the frequently mentioned cooperation in which Croatia imports food products from Serbia during the tourist season? - Tourism is a dynamic and demanding sector based on a complex offer where catering is based on good quality, local, environmentally-friendly food which plays the key role. Thanks to an excellent initiative launched by the Croatian government, VAT in the catering sector has been reduced, opening new consumer opportunities in enogastronomy. The latest developments in the EU show that enogastronomy is one of the key factors in rating the appeal of a certain country, right after environment, culture and entertainment. The guest to whom we want to cater, in terms of his eating habits, is both homo estheticus and homo medicus - who wants a meal to be more than just a culinary speciality. Rather it should be an artistic experience and a guarantee of good health. Serbia, as a traditional producer of high quality food, already has its position and, in the future, will have its position on the Croatian tourism market too. ■ Close to 200 Croatian companies operate in Serbia. What is your view of their operations in Serbia and are they good “ambassadors” for new investments on the Serbian market? - In short, they are excellent ambassadors, and, apart from the usual business hurdles that we have been faced with, their overall opinion is a positive one. These are the best recommendations for new Croatian investors. ■

TDR Company

Always One Step Ahead

More 1.5 million adult smokers in the region are consumers of products TDR

ne in four smokers in the region are consumers of TDR's products, and Ronhill is one of the biggest selling cigarette brands in South East Europe. TDR is one of the biggest regional companies and the leading cigarette producer in South East Europe. Despite challenging market conditions and the growing economic crisis, last year TDR maintained a stable position on all markets in South East Europe, where

The leading cigarette manufacturer in Southeast Europe • Employs more than 800 employees • Present in all the countries in the region, on the EU market and in the Middle East and Africa • One of the leading representatives of Croatian economy on the international market • Honours the highest standards in environmental protection

bian market. TDR is present on the Serbian market with 28 products. In 2013, TDR will continue to launch new products in Serbia; it is innovation and business expansion that form the foundation of TDR's future growth and sustainable development. Apart from the region, TDR also exports its products to Germany, Spain, Czech Republic, Italy, Austria, United Arab Emirates, Russia, Bulgaria and Iran. State-of-the-art technology

In 2013, TDR will continue to launch new products in Serbia; it is innovation and business expansion that form the foundation of TDR's future growth and sustainable development competition is extremely fierce. TDR is the only independent company in Europe that is a powerful leader on both the domestic market and in neighbouring countries, and over 1.5 million of adult smokers in the region are consumers of TDR's products. Owing to brand recognisability and strength, TDR managed to maintain a stable market share while continuing to expand its business operations on the Ser-

and efficient production, highly skilled management and its product development policy, are but a few of the advantages through which TDR achieves its business goals and maintains a leadership position. TDR successfully satisfies the needs of contemporary consumers, continuously offering first-class innovative products and creating a strong and lasting bond, based on consumers' personal choice. ■

Good relations for better times | 9

interview

H.E. Mr ŽELJKO KUPREŠAK, CROATIAN AMBASSADOR TO SERBIA

Common Interests – A Foundation For Future Relations Bilateral relations between Croatia and Serbia need to be based on identifying common interests. We think that both countries are bound by their dedication to European integration, which is the foundation for future security and stability in the region between Croatia and Serbia. The next step is resolving less complex issues as a prerequisite for settling more complicated ones.

he overall relations between Serbia and Croatia have a rather unusual development curve, which a bystander would have difficulty to understand. While economic relations have been constantly developing, political relations are still laden with the events from the 1990s and the personal relations between the representatives of the governing establishment. We ask the Croatian ambassador to Serbia, H.E. Mr Željko Kuprešak, what can and should the two countries do in order to utilize the available and rather large potential and establish a permanent cooperation that would serve their interests? -We are currently establishing communication at all government levels, we have defined the topics of cooperation with Serbia, and we do hope that the resolution of the unsettled issues between the two countries will continue soon. We have already agreed on the group of topics whose solutions we consider as a priority in the future development of relations

With a few rare exceptions, all of our investors have passed the test of success and profitability and have validated themselves on the market

10 | Good relations for better times

■ In fewer than five months, Croatia will become an EU member. What kind of expectations does Croatia have from membership, considering the experiences of regional countries that are already EU members, and how will the accession act change the country's relations with Serbia? - On July 1, 2013, Croatia will be given the privilege of sharing the same status as other EU countries and participating in the decision-making process. The further development of Croatia largely depends on our achievements, especially on how successful we are in integrating the Croatian economy into European and global economic developments. In that respect, EU membership is a great advantage for Croatia. Moreover, our government views membership as a necessity for our country. Economically, Croatia depends on growth of tourism, foreign capital influx and the export of Croatian products (primarily to the EU states). In that context, those sectors are undoubtedly going to develop faster once Croatia joins the EU. In terms of the relations between Croatia and Serbia, one of the most important changes in relations with Serbia, following July 1, 2013, will be adjusting the economic cooperation with the country since, with accession

to the EU, Croatia will leave the CEFTA (the Central European Free Trade Agreement) zone. It is in Croatia's interest to have as liberal a regime as possible and the best possible cooperation with Serbia after the accession date. ■ What are the biggest challenges that you expect Croatia to encounter once it joins the EU? - Despite the difficult economic situation in EU countries, Croatia is ready to tackle all problems in the EU together with its new EU partners. It should be noted that the EU members which were the hardest hit by the crisis did not find themselves in that situation because of the EU, but because of their own policies, and it is thanks to EU membership that they could count on solidarity from other members. This situation also shows that EU members exercise their economic policy in a sovereign and independent manner, with some countries being successful at that and some less successful. EU membership is clearly not going to solve all the problems of the accession countries, but it will provide an excellent framework for future development. In such circumstances, it will depend solely on Croatia to determine how beneficial the EU membership will be for it. ■ Among other things, an EU member is expected to develop good relations with other members, as well as regional countries. What is your view of today's overall rela-

Step forward The meeting between Prime Ministers Milanović and Dačić is an important step toward normalizing the relations and intensifying the operative cooperation between the two governments. tions between the countries in the region, i.e. the countries that comprise the ex-Yugoslavia? - Croatia is about to become a new EU member and it has a regional task to see other countries in our neighbourhood join the EU as fast as possible. It is in the best interest of Croatia and regional countries that used to make up the Socialist Federal Republic of Yugoslavia to join the EU as quickly as possible and, in that process, they can count on our maximum support. At the same time, we think that, not only the EU but also NATO perspectives, are important for the safety and stability in Southeast Europe for the safety and stability in Southeast Europe and, for that, we are offering help to all regional countries which are interested in joining the alliance.

Cooperation Some issues from the recent past are still not settled and I think that, regardless of different views, both countries are interested in future cooperation. ■ It is generally agreed that the level of stability in the region is mostly determined by the relations between Serbia and Croatia. What are the common denominators that are in both Croatia and Serbia's

What began as cooperation between foreign ministers turned into the recent meeting between the two prime ministers, so, personally, I don't doubt that the two presidents will meet in the immediate future joint interest and what is the foundation for further development? - Bilateral relations between Croatia and Serbia need to be based on identifying common interests. We think that both countries are bound by their dedication to European integration, which

Investments Serbia is ranked third among the countries in which Croatia has invested the most in the last two decades, right after the Netherlands and Bosnia and Herzegovina. is the foundation for future security and stability in the region. ■ The recent brief meeting between Prime Minister Milanović and Prime Minister Dačić in Belgrade heralded the continuation of the recent sluggish cooperation. What do you think of the meeting's results? - The meeting that took place in January 2013 demonstrates Croatia and Serbia's willingness to start resolving unsettled issues between the two countries, as well as further development of relations in economy and European integration. I think that the meeting was an important step toward normalizing the relations and intensifying the operative cooperation between the two governments.

⇢

■ Some speculate that the meeting between the two prime ministers is just a vanguard of the meeting between Croatian and Serbian Presidents Ivo Josipović and Tomislav Nikolić respectively. Is that meeting going to take place soon and what would be its agenda? - Setting the exact date of the future meeting between the presidents of the two states is not that important. What began as cooperation between foreign ministers turned into the recent meeting between the two prime ministers, so, personally, I don't doubt that the two presidents will meet in the immediate future. I think that cooperation between the countries is more important and, before the meeting takes place, we need to start dealing with the subjects that are important for the normal life of the people on both sides of the border. Some issues from the recent past are still not settled and I think that, regardless of different views, both countries are interested in future cooperation. ■ On several occasions there has been talk about the cooperation and the support that Croatia was willing to offer Serbia on its way to the EU membership. What would that support entail and has any progress been made in that respect? - Because of the historic and linguistic similarities, Croatia can certainly be useful to Serbia and we can offer political, technical and development assistance. We are willing to present to the Serbian side our experiences in building state institutions through using the framework of the accession talks with the EU. The underlying reasoning of the idea of European reforms is a need to strengthen your own country and institutions to the point where a country is ready to join the EU. In that process, Croatia is offering Serbia, as well as other regional countries, to communicate its practical experiences in the accession process. For instance, the Republic of Croatia has provided a translation of all of its EU accession documents – the action plan, the legislation and most of the acquis commu-

We think that both the EU and NATO are important for the safety and stability in Southeast Europe and, in that process, we are offering help to all regional countries which are interested in joining the alliance

12 | Good relations for better times

nautaire - into the Croatian language for regional countries (Serbia included). Apart from these documents, Croatia is willing to share the concrete experiences of the people who participated in the long process of its accession to the EU.

dated themselves on the market. They were especially successful at implementing the social programmes and in the social responsibility aspect which is something that our companies are especially mindful of, due to the sensitive political relations. In terms of new investments, you are aware that we all share the same and maybe even more difficult destiny of most regional countries which were hit very hard by the global crisis. Still, even in such circumstances, some Croatian investments in Serbia have not been stopped – re-investing is continuing, new investments are made, and some companies are planning to launch some of their production in regional countries and Serbia due to the fact that Croatia is joining the EU and leaving the CEFTA zone. Analyses are pending and the proprietors and managers of those companies are going to make decisions about new investments, based on those analyses, soon.

■ There are close to 200 Croatian companies in Serbia which share the destiny of other foreign investors here. What kind of experiences have these companies had so far and do you know of any new Croatian investments being made in Serbia? - In the last thirteen years, Croatian companies have invested over EUR 450 million in Serbia. Serbia is ranked third among the countries in which Croatia has invested the most in the last two decades, right after the Netherlands and Bosnia and Herzegovina. Over 200 companies founded with the Croatian capital operate on the Republic of Serbia's territory and most of them have the status of a domestic company. The experiences are mostly positive. Some of the Croatian investments, whether we are talking about privatizing Serbian companies, joint ventures or greenfield investments, have been among the most successful ones. With a few rare exceptions, all of our investors have passed the test of success and profitability and have vali-

■ The Serbian and Croatian national football teams will play a World Cup qualifying game in Zagreb this month. This is neither the first nor the last game between the two countries’ national teams, but it is the first game between the national football teams. Both Croatian and Serbian football supporters are known in Europe for their disorderly conduct. What is Croatia doing in order to prevent possible riots? - The game between the Croatian and Serbian national football teams is a meeting of the two great sporting nations and, as such, has sparked a great interest in our country. I am confident that our Ministry of Interior (MUP) and Croatian Football Federation (HNS) are going to fulfil all safety requests as always and extensive preparations are on the way for everything to turn out well. I do hope that the game will be good, without any incidents on the ground and outside of it, and that we are all going to enjoy top quality football between two excellent football teams. ■

Croatian investments

Favourable Environment for Investors Croatian investors have invested close to €500 million on the Serbian market through privatizations and direct investments

erbia has created a favourable environment for foreign investors, while there is still a lot of room for improvement in the Croatian investment climate. The reason why Serbian companies are not that present on the Croatian market include the unfinished privatization process in the Serbian economy (Croatia has concluded that process with a stronger support from the state and the banks), many non-customs related hurdles, and unfair competition by domestic companies. Serbian investments in Croatia have amounted to € 40 million, while Croatian investments in Serbia stand at over € 500 million. There have been only three major Serbian investments made in Croatia so far. One of the biggest confectionery producers in the region, Swisslion Takovo, has bought Eurofood Market from Sisak, which is one of the leading confectionary producers in Croatia and the acquisition was worth close to € 20 million. In late 2010, Belgrade-based NCA Investment Group became the majority owner of the Croatian

trading company Magma and paid around € 25 million for it. The third Serbian investment in Croatia is Tesla Savings Bank, with a share capital of around € 3 million. The Vojvodina Development Fund and the Serbian Development Fund are the bank’s proprietors and founders. Tesla Savings Bank will be engaged in stimulating entrepren€ship and small family estates in undeveloped rural areas in Croatia with a special credit line for the Serbian returnees to Croatia and the revitalization of areas devastated by the war.

Agrokor is also the owner of the Idea supermarket chain which has over 160 stores in Serbia and 4,500 employees. Idea’s market share in 2011 was around 15% Major Croatian investments in Serbia are the following: in late June 2010, the Croatian Atlantic Group bought Slovenian Droga Kolinska for € 382 million. Belgrade-based companies Grand Prom, Soko Štark and Palanački Kiseljak are all part of Droga Kolinska. Companies that are members of Nexe Group from Našice, which operate on the Serbian territory under the umbrella company Nexe d.o.o., are the following: AD Polet IGK from Novi Bečej, Polet Keramika from Novi Bečej, IGM Stražilovo from Sremski Karlovci, Jelen Do from Jelen Do and Nexe Beton from Novi Sad. In late 2010, Nexe Gradnja d.o.o.

was founded while Našice Cement bought Jelen Do at a tender. The € 4.4 million contract for the acquisition of a 70% share in Jelen Do was signed in the Privatization Agency. In Serbia, Nexe Group has invested almost € 100 million and it currently has 833 employees. Croatian Agrokor bought a 67% share in Dijamant Cooking Oil Industry from Zrenjanin and paid € 30 million for it. Following that, Agrokor Group bought Frikom at a tender for € 10.2 million. Agrokor is also the owner of the Idea supermarket chain which has over 160 stores in Serbia and 4,500 employees. According to data compiled by the Competition Protection Agency, Idea’s market share in Serbia in 2011 stood at close to 15%. In terms of the revenue, the Business Registers Agency’s data shows that, in 2010, Idea’s sales revenue stood at € 388 million. Varaždin-based Vindija Business System became the owner of the Production and Trade Company Lajkovac d.o.o. in early 2009. So far, Vindija System Serbia has invested over EUR 22.5 million in Lajkovac and Plandište and hired around 190 workers. In June 2010, Cekin-Vindija Processing Industry from Plandište was awarded with an export control classification number for exporting meat and poultry products to the EU, and, by so doing, it became the first processing company in Serbia to freely export its products to the EU. ■

Good relations for better times | 13

interview Aleksandar Ljubić, Deputy Finance Minister and State Secretary for Economic Issues in the Ministry of Finance and Economy

Stimulating Production and Export We have a comprehensive plan how to increase export and this plan does not cover only trade with Croatia, but, for the most part, it pertains to the trade exchange with regional countries and exporting to the EU ures on improving trade relations with Croatia been undertaken? - We have a comprehensive plan how to increase export, and this plan does not cover only trade with Croatia, but, for the most part, it pertains to the trade exchange with regional countries and exporting to the EU. I am talking about several state-endorsed projects, with one of them being subsidized credit lines; this means subsidizing interest rates on loans granted to SMEs. The interest rate on subsidized loans is much lower, and we expect many enterprises to embrace such loans. The interest rate is approximately 3.5% for loans granted in euros, while the interest rate on loans granted in dinars is corresponds to the benchmark interest rate. This year, the interest rate is lower than last year since loans are intended solely for SMEs. Large enter-

he Serbian government has been using all of its strength for getting a date for the beginning of accession negotiations with the EU. All help and support in these efforts are welcome and we appreciate it. Croatia is giving us exactly such help now - says the deputy finance minister and the state secretary for economic issues in the Ministry of Finance and Economy, Aleksandar Ljubić at the beginning of the interview. Croatia will become a full-fledged member of the EU very soon, and the country's experience in negotiations with the EU will be of great assistance to Serbia. What we are getting from Croatia is the know-how to overcome the negotiation hurdles (and there are certainly going to be some) as easily as possible.

Serbia and Croatia want their products to be positioned better, both want some customs duties to be kept or certain quotas increased

■ Last year, the export of Serbian goods and other products to Croatia dropped considerably. What happened and have certain meas-

14 | Good relations for better times

prises have an opportunity to obtain the needed funds by themselves, and banks employ a different treatment and terms for large companies. We have chosen SMEs since most of the employees in Serbia work in that sector, so it is in everybody's best interest for those companies to develop. We all know that they are the most flexible of all enterprises. Last year's election did affect Serbian exports and overall production figures, and it is a well-known fact that, during the election period, more atten-

tion is given to other areas, and less to export. That is one of the reasons why our exports to Croatia, but not only Croatia, have been reduced. ■ There are close to 200 investors from Croatia working in Serbia and, as far as we know, they exert an important influence on our export. Do you expect new investors from this country to come? - This government is really fighting to appeal to as many investors as possible to come to our country. Experience has shown that foreign investors mean higher and more competitive production which, in turn, boosts our exports. There are countless examples which show that foreign investors certainly have a positive effect on exports, and this is something that we have been witnessing all these years. We need every single investor, and we treat each investor in a friendly manner. We view all foreign investors as domestic companies since the law here is the same for everyone. In terms of Croatian companies, no one has complained about the conditions for doing business or having to deal with obstacles as yet. At the same time, I can tell you that Croatian companies are very fair and have been fulfilling all of their contractual obligations. ■ The talks between Serbia and the EU about amending the Stabilization and Association Agreement so that Croatian products would enter our market under the present terms even after Croatia joins the EU, i.e., Croatia’s not having to pay customs duties which are

valid for the EU products. How are the talks progressing, and what is currently the hot topic? - The negotiations have started at an expert level and I expect them to be successful. Both Serbia and Croatia want their products to be positioned better. Both want some customs duties to be kept or certain quotas increased. We want to sell more sugar to the EU, and they are interested in selling their cigarettes. We shall see. The talks have just started, but I believe that mutually acceptable solutions can be found. ■ Some people say that, once Croatia leaves the CEFTA zone, Serbia will be given a chance to advance and increase its exports and boost the economic relations with other CEFTA countries. Do you think that Serbia will become the only leader in the CEFTA region? - We have never differentiated much between CEFTA and the EU since Serbia's comparative advantage lies in its free access to a market with 1.1. billion people. It has been said that, for most of our companies, CEFTA will be a lobby in front of the EU doors, and that this is where we should practice for our future appearance on the EU market. Considering the accomplished trade exchange results and the surplus that Serbia has constantly had in trading with CEFTA countries, it seems to me that many of our companies did well. Croatia has been a good partner in CEFTA, and I expect the country to continue being a good partner once it joins the EU. We expect to be given a date for the beginning of accession negotiations with the EU right about the same time when Croatia is set to become an EU member. As our neighbouring country, we have all the support and help from Croatia, as well as from many other countries which want to see Serbia in the EU. All the help that we get is welcome, regardless of our already having the institutional capacities and the knowledge to conclude the negotiations as soon as possible. As I said earlier, we are getting know-how from Croatia which will

help us to keep the negotiations running more smoothly since Croatia has gone through the procedure and finished negotiating about the chapters that we are about to open first. Any experience that Croatia has is welcome. We have already formed sub-committees, and now we should allocate negotiators. We are ready. It really doesn't matter who is going

Croatia has been a good partner in CEFTA, and I expect the country to continue being a good partner once it joins the EU to be a negotiator on the other side of the table, meaning who the EU will appoint as negotiators or whether they would come from Croatia, Slovenia or Austria. It is up to the EU to appoint negotiators, and since we have good relations with all EU countries, we expect the negotiations to run smoothly. ■ We often hear complaints about Serbian investors in Croatia and in other countries being few and far between. What is your opinion about this matter, and do you think that our state is devising the measures to stimulate investors? - The general feeling is that there is a disproportion between the number of Croatian investments in Serbia and vice versa. We welcome all investors, and we view them as domestic companies. In order to invest, you need to have the money first. It seems that, regardless of the objections and the complaints which can be heard, Serbian compa-

nies haven't had the money to spend on investing, although there are exceptions to that rule. There is no doubt that there have been occasional disagreements and hurdles, but, as of July 1, investing in Croatia will be just the same as investing in any other EU country. ■ Businessmen complain about non-customs barriers in doing business with Croatia and other countries. What is being done to reduce the number of these barriers? - If we are talking about Croatia, once the country joins the EU, the barriers will be removed since Croatia will do business just like any other EU member. Even if there was a certain apprehension about Serbian investors, that will have to go after July 1. I am against barriers of any kind, and our state has done a lot to remove them. The barriers that we and our products face on other markets are far bigger than the barriers that foreign companies are experiencing here, especially if we are talking about agricultural and food products, certificates, seed varieties and the like. ■ Also, it has been said that, once Croatia joins the EU, we are no longer going to be able to sell our products there since we don't have the required certificates and permits. What is the solution to that? - The EU countries are our biggest export market and we wouldn't have been able to sell our products there if we didn't have all of the required certificates, standards and permits. I don't think that that is going to be a big and noticeable problem. Maybe there are companies that used to export only to Croatia and not the EU, so they will now have to adapt to the new conditions. CEFTA is still operational and everyone will have enough time to adjust to the European standards. After all, Serbia wants to become an EU member as soon as possible and everyone will have to comply with those standards. ■

Good relations for better times | 15

interview

MILOŠ BUGARIN, PRESIDENT OF THE SERBIAN CHAMBER OF COMMERCE

Reducing the Trade Imbalance In the context of further economic and trade cooperation with Croatia, it is necessary to work on reducing the trade exchange imbalance on the Serbian side which did not come about solely as a result of market mechanisms nisms, but due to the still present negative perception of our products. The trade exchange is burdened by non-customs barriers which are noticeable in their lack of affinity toward Serbian goods and investments, unfair competition from domestic companies, and needlessly long registration procedures for medicine and medical products. I would also add to that the refusal to accept the list of seed varieties for Serbian exporters and quality certificates issued by Serbian laboratories. Also, there is a problem with not allocating the complete quotas for Serbia’s cigarette export to Croatia which just endorses the dominant position of Tvornica Duhana Rovinj (the Rovinj Tobacco Factory) in Croatia. Unequal dynamics in applying the EU stand-

egardless of disagreements and difficult times, Serbian and Croatian businessmen were paving the way for the trade relations between the two countries even in the 1990s. As soon as an opportunity arose, the Serbian and Croatian chambers of commerce were setting up meetings and started helping the economy and other formats of economic cooperation. Looking back, the President of the Serbian Chamber of Commerce (PKS), Miloš Bugarin, underlines that receiving investments from Croatia is important since that sends a signal to other investors that Serbia is a good investment location. “The democratization of Serbia and our market’s opening up attracted many businessmen from Croatia, including large investors. However, in the context of further economic and trade cooperation with Croatia, it is necessary to work on reducing the trade exchange imbalance on the Serbian side which did not come about solely as a result of market mecha-

With Croatia’s accession to the EU, Serbia will be able to export most of its products to the Croatian market on much better terms than CEFTA’s

16 | Good relations for better times

ards is increasingly becoming a hurdle in trade relations among the CEFTA countries, and especially Croatia as a country which is the closest to EU membership.” ■ The PKS has been doing a lot for improving the economic relations between the two countries. Still, Serbian investors are quite rare in Croatia and they have been very vocal about the reasons for that. What is the PKS view of this problem?

- There are over 280 Croatian daughter companies and offices in Serbia, and just over 10 Serbian in Croatia. This is partly due to the support that the Croatian government and Croatian Chamber of Commerce have been giving primarily to the agri-food companies which have taken a very important strategic position in Serbian agribusiness (Agrokor, Atlantic Group, Vindija, Lura and others). I think that Serbian capital should be helped in becoming more permeable in Croatia with the aim of reducing the huge disproportion in investments. Once Croatia becomes an EU member, it will start applying EU regulations and standards, so Serbian investors can decide whether to invest in that country or not. ■ The Croatian government stimulates investments, has created an investor-friendly environment, has reduced the red tape and offers good economic conditions. An emphasis has been put on the more pronounced cooperation in the region, as well as with the neighbouring countries. What is the PKS’ view of that? - We both think that the economic cooperation between the two countries has been constantly improving, and that there is enough room for further advancement. This is also corroborated by things like territorial proximity and lack of language barriers, so the economies of the two countries are compatible rather than competing against each other. The

fact remains that both countries are CEFTA members, and they are the leading economies in the region. This allows for a better utilization of opportunities, especially the opportunities stemming from the system of diagonal cumulation of origin which could significantly improve mutual trade relations and raise both economies to a higher level. There are also unused opportunities in the free trade agreements between the Republic of Serbia, on one side, and the Russian Federation, Belarus and Kazakhstan on the other. There is a real chance for Serbian companies exporting fresh fruit, meat and meat products, wine and alcoholic beverages, construction material, pharmaceutical products and vehicle parts to the Croatian market. ■ Last year’s trade exchange between the two countries was somewhat lower, with Serbian exports to Croatia dropping by 14%. What happened, bearing in mind that, in 2011, the two countries had a fairly even trade exchange? - In terms of overall Serbian exports in 2012, Croatia took ninth place, while in terms of overall Serbian imports in the same year, Croatia took tenth place. The structure of goods exported to Croatia is not good, with raw-materials, intermediates and lesser processed products dominating exports. We need to advance the competitiveness of our companies. Also, the state should stimulate export-orientated production. Instead of primary agricultural products, the emphasis should be on finished products, confectionary products, processed fruits and vegetables and services in the IT sector, telecommunications, transport and some other branches.

trade regime which, in the case of Serbia, is regulated by the Interim Trade Agreement (ITA), i.e., the Stabilization and Association Agreement (SAA), the Textile and Textile Product Agreement, as well as internal rules like the EU autonomous trade measures and technical regulation.

The European Commission has been given a mandate from the CEFTA Council to harmonize the agreements with CEFTA countries so that the “traditional trade flows” can continue. The official talks started on January 28, 2013 The additional liberalization of agricultural trade with Croatia, which has been in effect since December 15, 2011, entails customs-free trading for most agricultural products. In line with the SAA, Serbia’s imports of agricultural products from EU countries

will be liberalized to a large extent from 2014 onwards, and therefore customs duty won’t be applied in most cases. According to the SAA, Serbia has fully protected the following agricultural products – refined sunflower oil, white sugar, sugar syrup and cigarettes, so there has been no gradual reduction of customs duty on importing these products from the EU during the transition period. In other words, full customs duty should be paid on the import of these products even after 2014. In fact, Serbia will have unlimited customs-free access to the EU market for almost all agricultural and food products apart for sugar, wine, trout and baby beef, the export of which will be limited by export quotas. Serbia will be able to export most of its products to the Croatian market on much better terms than CEFTA’s. The EU has extended the validity of the special autonomous trade preferential for the West Balkan countries until the end of 2015, and all of this will be binding for Croatia too. On the other hand, Croatia will have a better access to the agricultural product market in Serbia, not limited by quotas apart from for wine. In terms of wine, Croatian exports will be governed by the current quota of 25,000 hectolitres annually, as stated in the Interim Agreement, on the condition that the EU will not reimburse any subsidies for exporting to Serbia. So

■ Croatia is about to become an EU member. How is that going to reflect on future cooperation, and do you expect Serbian products to have easier access to the Croatian market? - Croatia will accept the EU common

Good relations for better times | 17

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far, Serbia has been importing close to 10,500 hectolitres of wine on average from the EU (from 2004 to 2007). ■ Once it joins the EU, Croatia will leave the CEFTA zone, and so, when exporting to CEFTA countries, Croatia will have to pay customs duty which hasn’t been the case so far. There was talk about Serbia and Croatia concluding special agreements on abolishing customs duty for Croatian products sold on the Serbian market. How far did you get with the realization of that idea? - With the accession to the EU, Croatia will fully transfer its foreign trade competencies to the EU, including its customs policy towards third countries. With that in mind, the European Commission has been given a mandate from the CEFTA Council to harmonize the agreements with CEFTA countries so that the “traditional trade flows” can continue. In September 2012, the CEFTA Council authorized the European Commission to launch negotiations for adapting the agreement signed between the EU and Serbia which entails conducting a review of the regime of trading between the two countries. In November 2012, the Serbian government adopted the Act on Accepting the EU Initiative on Launching Consultations in relation to Croatia’s accession to the EU and implementation of the Stabilization and Association Agreement. To our knowledge, the representatives of the delegation of the EU to Serbia want the economic issues to be covered by the negotiations about the SAA review, and, in that context, have expressed interest in the Serbian Chamber of Commerce’s opinion about the SAA review. Our opinion is that, following possible amendments made to the SAA and the ITA, Serbia’s treatment in trade exchange with the EU should not be less favourable than the current one. Of course, we need to acknowledge the EU’s interests in trading with Serbia. Our stance is based on the econo-

my’s interests that the PKS advocates: that it is crucial to take on board the business community’s opinions about the additional liberalization, if it happens. The official talks on that matter started on January 28, 2013.

mind that the HGK is the EEN Consortium’s representative for Croatia and has a longer operating experience. This is all about increasing competitiveness and advancing business cooperation between Serbian and Croatian SMEs.

■ Both the PKS and the HGK have been implementing many projects that are conducive to developing economic environment, assisting entrepreneurship and raising awareness about the environment. Do you have any joint projects?

■ The EU offers a lot of support for cross-border cooperation. Are there any cross-border cooperation projects being implemented, and what are the chances of more such projects being realized? - Businessmen from the CEFTA zone are very interested in joining forces in the shape of a consortium since it has been estimated that this is the only way for small economies, like those of the ex-Yugoslav republics, to become globally competitive. Most of the companies from the former Yugoslavia are not ready to perform independently on the global market since their competitiveness is much lower compared to other companies. The potential sectors in which we could implement projects together are agri-complex, automobile industry, IT sector, tourism, construction and other. Serbia has been implementing 10 cross-border projects, worth EUR 2.8 million, with CEFTA members (Croatia, Bosnia and Herzegovina, Montenegro). The EU’s co-financing is EUR 2.3 million. We have been implementing four projects with Croatia and Bosnia respectively, and two with Montenegro.

Businessmen from the CEFTA zone are very interested in joining forces in the shape of a consortium since it has been estimated that this is the only way for small economies

18 | Good relations for better times

- On December 1, 2008, the Croatian Chamber of Commerce and the Serbian Chamber of Commerce signed in Belgrade a cooperation agreement on boosting economic and trade relations between the two countries. Among other things, the signatories of this agreement are closely monitoring the implementation of the CEFTA and are participating in removing the noncustoms barriers in mutual trade. It is worth mentioning the very successful cooperation in the Enterprise Europe Network (EEN), bearing in

■ The PKS has an office in Zagreb. How much did the opening of this office affect the cooperation between the two countries’ business communities? - Our experience with having a PKS office in Croatia has shown that Serbian companies and entrepreneurs have become more interested in cooperating with their Croatian counterparts. This is relative to searching for sales channels for goods and services from Serbia. The Požarevac-based company Bambi has started selling its products [on the Croatian market] via the Croatian distributer MPS d.o.o. from Zagreb. ■

FEATURES OF THE CROATIAN ECONOMY

Land of Great Opportunities With its preserved natural wealth and countryside, cultural and historic heritage, and mild Mediterranean climate, Croatia has a huge potential for development of both tourism and agriculture

roatia’s 2011 GDP stood at US $63,896 million (or US $63.9 billion), and the growth rate was zero (2012 data has yet to be published). The average GDP per capita was US $13.045, while Croatia has around 1,400,000 workers. The industrial production growth rate in 2011 fell by 1.2%, while the annual inflation rate was around 2.5%. According to the State Statistics Office, the unemployment rate was around 17.9%. In terms of foreign trade, the country’s export value in 2011 amounted to US $12,288.90 million, while import stood at US $20,396.90. Leading export goods are petroleum and other oils, passenger boats and cruisers, ferries, lighthouse boats, fire boats, medicine, electrical transformer units, static converters, petroleum gases and other gas hydrocarbons, polymers of ethylene in their primary forms, and fertilizers. Croatia mostly exports to Italy (16.3%), Bosnia and Herzegovina (12.1%), Germany (10.1%), Slovenia (8.1%) and Austria (5.6%). Leading import goods are petroleum and other oils, passenger cars, medicine, electricity, petroleum gases and other gas hydrocarbons, electrical appliances, automatic data processors, passenger boats and cruisers, and ferries.

Apart from tourism, Croatia is developing agriculture, the food processing industry, shipbuilding, fishery, wood and metal processing industry, and chemical and pharmaceutical industry, while the biggest trade exchange is the one with Italy

Croatia mostly imports from Italy (16.4%), Germany (12.6%), Russia (7.9%), China (7.1%) and Slovenia (6.3%). The most important economic branches are: Industry, with food and beverage production being the most important, followed by power, gas and water supply, production of oil derivatives, chemicals and chemical products, and metal products. The country’s biggest exporters are the oil derivatives industry, as well as the electrical and optical appliances industry, shipbuilding industry, food and beverage production, production of machinery and devices and production of chemicals and chemical products. The shipbuilding industry is known globally, and it has distinguished and good quality products. This industry is almost entirely export orientated. Agriculture: The basic advantages of Croatian agriculture are three different geographic and climate areas which facilitates the production of a wide range of agricultural products on 1.3 million hectares of arable land. Fishery: Traditionally, this is the most important industry in the coastal parts of Croatia and on its islands with a great potential for development of aqua-cultures.

Food, beverage and tobacco industry: The share of the food processing industry is 21%, while the tobacco industry’s share is 2.5%. Tourism: With its preserved natural wealth and countryside, the cultural and historic heritage, and mild Mediterranean climate, as well as the close proximity to the European markets, Croatia has had a long tradition in tourism and is a highly desirable tourist destination. The country has all the prerequisites for the further development of tourism – one of the most beautiful coasts with over 1,000 islands, environmentally preserved natural wealth with eight national parks (the Plitvice Lakes, Paklenica, Risnjak, Northern Velebit, Kornati, Mljet, Brioni and Krka) and ten nature parks, as well as cultural and historic heritage sites with UNESCO protected monuments (Diocletian’s Palace in Split, the towns of Trogir and Dubrovnik, Eufrasi Basilica in Poreč and Šibenik Cathedral). The Croatian government has set an annual quota for hiring foreigners in 2013 while taking into consideration the overall situation on the job market. A total of 2,329 work permits will be issued, with 329 permits being for the new workers. The validity of the 2,000 existing permits will be extended. ■

Good relations for better times | 19

interview

GORAN MASNEC, DIRECTOR OF THE CROATIAN CHAMBER OF COMMERCE REPRESENTATIVE OFFICE IN SERBIA

Serbian Investments are Welcome Once Croatia joins the EU, Serbia will enjoy more favourable conditions for exporting agricultural and food products to Croatia, since exporting these goods to the EU is completely liberalized come time to further the relations, both political and economic. Ever since then, businessmen have been advancing and developing mutual relations with the help and support from the respective states and chambers of commerce. With the aim of promoting and representing the interests of the Croatian economy in Serbia, the HGK opened an office in Belgrade in 2002, while the Serbian Chamber of Commerce (PKS) opened an office in Zagreb in 2012.

n the last 10 to 15 years, the Serbian and Croatian economy and businessmen have been cooperating, much more unlike political leaders. Well-informed people say that cooperation has never stopped, not even at the worst of times in the 1990s. Apart from conducting the usual buy-sell arrangements, businessmen often helped each other, far from the politicians' eyes. Does that mean that the economic interests of both states outweigh the political ones and that economic cooperation is paving the way for politics? - we asked the director of the Croatian Chamber of Commerce (HGK) representative office in Serbia, Goran Masnec for his view. - The initiative to initiate mutual business cooperation came from HGK and the former Yugoslav Chamber of Commerce (PKJ) in 2000 with the arrival of the HGK delegation to Belgrade, with the then Chamber president Nadan Vidošević at the helm, and the 320 Croatian businessmen in tow who met with 400 Serbian businessmen, courtesy of the PKJ. The message of that meeting was that the time has

■ Both Serbia and Croatia are long-standing signatories of CEFTA which brought many benefits to both states, particularly in the commerce segment. With the departure of Croatia from CEFTA, once it joins the EU, is the trade between Croatia and Serbia going to change?

The invitation to Serbian businessmen to invest came from the Croatian President, Prime Minister and the president of the HGK. The Serbian media reporting that Serbian capital is not welcome in Croatia certainly doesn’t help with attracting investors

20 | Good relations for better times

- Following the accession to the EU on July 1, 2013, Croatia is going to become a part of its common market. At that moment, all bilateral and multilateral agreements that Croatia has concluded will become null and void, and the free trade agreements that the EU has concluded will be implemented. This also

means that the CEFTA regulations and customs duties that are in effect now are no longer going to be applied. In terms of trading with Serbia, the customs regime that will be applied will be in accordance with the Stabilization and Association Agreement (SAA) between the EU and Serbia, which brings about certain automatic changes in our mutual trading. Once Croatia joins the EU, customs duties for exporting certain industrial products to Serbia will be applied, while Serbia will still export its industrial products customs-duty free. As of January 1, 2014, when the transitional period of gradual reduction of customs, based on the SAA concluded between the EU and Serbia ends, Croatia will export its industrial products customs-free to Serbia again. Trading in agricultural and food products will be changed reciprocally. When importing, Serbia will have to pay customs duties for certain Croatian products which are currently customs-fee. As of January 1, 2014, when the transitional period of gradual reduction of customs based on the SAA concluded between the EU and Serbia ends, the Serbian import of certain agricultural and food products will be liberalized to a certain extent, while some imports will remain protected and customs duty will be applied to them. Serbia will enjoy more favourable conditions for exporting agricultural and food products to Croatia, since exporting these goods to the EU is completely liberalized.

■ Croatian investments in Serbia have amounted to close to half a billion euros and most of them were made by 2009. Did the investment process stop because the investors’ interest has dropped or is this just one more consequence of the economic downturn? - I think that the investments Croatian companies have made in the Serbian economy are far higher than what the HNB and NBS say whose data relates to only direct money and equipment transfers from Croatia. Some of the investments were made via third countries and were indirect, like Zagrebbased Atlantic Group d.d. acquiring Droga Kolinska in 2010. According to the assessments published in the media, Agrokor d.d. from Zagreb invested over EUR 600 million in Serbia alone and is planning to continue investing in 2013. According to the HGK data, over 30 Croatian companies have invested in Serbia mostly through privatization, and less via greenfield invest-

ments. It is important to underline that Croatian investments in Serbia are a successful example of privatiza-

Croatia is open to all sorts of investments, and I think that the arrival of Serbian investments on the Croatian market primarily depends on business decisions made by Serbian companies tion and that all the demands by the state and local authorities have been met, as well as the obligations toward the workers fulfilled.

The noted drop in Croatian investments lately is certainly a consequence of the economic downturn. In the last two years, we have noticed that the number of Croatian companies has gone down, so it is maybe unrealistic to expect the same level of investments from the beginning of the privatization period in Serbia. ■ What are the most frequent complaints by Croatian investors in Serbia and do some of them relate to unequal treatment that the state has towards Croatian investors compared to the domestic ones? - Foreign investors mostly complain about the long and complicated border crossing inspections, certain laws being incomplete which leads to different interpretations and application, nontransparent public acquisitions which often discriminate against foreign bidders (it sometimes happens that Croatian companies fail to win at a tender despite giving the best bid), bureau-

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cratic procedures and the inability to enjoy the rights guaranteed by the employment incentive programmes and making investments in undeveloped areas which have led to certain Croatian investors giving up on investing. The HGK thinks that the problems that companies are facing should be resolved through the chambers of commerce, ministries and agencies, and once all options are exhausted, through the courts, but certainly not through the media. Highlighting the problems in the media, by default, does not result in their resolution, but it discourages potential investors and does not contribute to the overall advancement of the economic relations between the two countries. ■ Could you tell us something about the interest shown by Serbian investors and did the HGK office receive calls from potential investors from Serbia wanting to invest in Croatia? - In the last few years, the HGK has organized and participated in many gatherings through which we wanted to demonstrate to Serbian businessmen that Serbian investments in Croatia are expected and welcome. The invitation to Serbian businessmen to invest came from the Croatian President, Prime Minister and the president of the HGK. The Serbian media reporting that Serbian capital is not welcome in Croatia certainly doesn’t help with attracting investors. The HGK and its office in Serbia are at the disposal of Croatian and Serbian companies alike. In the HGK office (in Serbia), Serbian companies can get information about conditions for doing business in Croatia and, over the course of one year, we have replied to almost the same number of Croatian and Serbian inquiries. Serbian companies are usually inquiring about potential business partners, but, in these last ten years since the office has been opened, we haven’t received a single inquiry about investing in Croatia. Croatia is open to all sorts of investments, and I think that the arrival

of Serbian investments on the Croatian market primarily depends on business decisions made by Serbian companies and their assessment of Croatia as a target market. ■ Have the talks about the cooperation between Croatia and Serbia on the implementation of a major project called the South Stream started?

What projects and products are we going to jointly compete with on foreign markets when we can’t even agree on what products to offer on Croatian and Serbian markets?

22 | Good relations for better times

- In mid-January 2013, two companies, Plinacro and Gazprom, inked an action plan to implement the project of building a South Stream arm on the territory of the Republic of Croatia between 2013 and 2016. The system will link all gas systems in Croatia and Serbia, but it is still early days to talk about the extent of the cooperation in the construction activities. ■ The benefits of joint access of Serbian and Croatian businesses on third markets have been highlighted for years, but it seems that those benefits have yet to be utilized. What is the reason for Croatian businesses not using the benefits stemming from the trade agreements that Serbia has with Russia, Belarus, or Kazakhstan?

- The potential for joint access to third markets is certainly present. However, the question is what projects and products are we going to jointly compete with on foreign markets when we can’t even agree on what products to offer on Croatian and Serbian markets? I think that in order for such projects to be implemented, we need help from the state authorities too. The interest that Croatian companies have for the Russian market and other markets of the Euro-Asian union has been growing year-on-year so the free trade agreements that Serbia has with those countries will certainly be important in deciding to launch production in Serbia. The fact remains that, so far, Croatian companies have failed to use the benefits of these agreements much, and this is mostly due to the current economic policy and focusing on other markets, mostly the EU one. ■ A lot has been said about the potential that Serbia has in exporting food to Croatia during the tourist seasons. Are you aware of some specific indicators in this matter? - Serbia has hardly used its potential in exporting agricultural and food products to Croatia especially if we bear in mind the proximity of the market, the recognition that Serbian brands have and the quality of products. Croatia imports over a billion US dollars worth of agricultural products, and it is absolutely inconceivable that the Serbian share in that amount is very small. According to the Croatian Bureau of Statistics, in 2012, the trade exchange between Croatia and Serbia stood at EUR 699.7 million. Croatia imported EUR 281.8 million worth of goods from Serbia, which is a 1.7% decline compared to 2011, and exported EUR 417.9 million worth of goods, an 11.4% increase from last year. The Serbian export of agricultural and food products to Croatia has been growing in the last few years – in 2010, it stood at US $69.6 million, in 2011 it was US $92.5 million and in 2012 it amounted to EUR 109.9 million. ■

Varazdin Metal Industry d.d.

ZAGORJE – TEHNOBETON d.d.

Export to Many Countries Building It All – The Varazdin Metal Zagorje-Tehnobeton Industry d.d. (limited liability company) is one of the few companies in Europe which has a foundry and machine workshop at one and the same place

percent of the total production is composed of armature and molded frame pieces whilst 10 percent of the production involves custom made drip moldings as well as products for exterior decoration such as grid covers and frames, street caps, channel grids and frames, esthetically formed lamp posts for outdoor lighting in different forms (candelabras), channel covers made of bronze, dustbins, tree protection fences, road bollards and barriers for pedestrian zone marking, bicycle racks, park and public place benches, ovens, grills, and cauldrons. The MIV product line: Armatures for piping joints, energetic, process industry, shipbuilding and irrigation. - Molded frame pieces and channel armature for piping and sewer joints. - Public area decoration equipment. - Other equipment: Integrates products for interior and exterior decorations such as tables and chairs as well as products for diverse service offering shops such as ovens and grills.

- Casting by order: Drip moldings of high quality nodular and grey casting as well as of non-ferrous metals are made at customer’s request. We have so far made hundreds of different products such as keels for ships, protective decorative nets, balls, handles and decorative channel armature. In cooperation with armature large-scale producers in Europe, the Varazdin Metal Industry d.d. places over 70 percent of its products on foreign markets. The armature is offered on the markets on all continents in over 40 countries (Qatar, Egypt, Saudi Arabia, United Arab Emirates, Holland, Germany, Poland, Hungary, and Sweden, to name a few), and has already been installed in piping and sewer joints in quite a few metropolitan cities such as Cairo, Dubai, Zagreb, Berlin, Amsterdam, Belgrade and Budapest. With an annual production of over 9000 tonnes of drip moldings and over 8000 tonnes of armature and molded frames, the Varazdin Metal Industry d.d. has been listed as one of the most prolific producers in Europe. ■

Patrijarha Dimitrija No.24 – Belgrade +381 11 3563 131 – Administration, Sales Department +381 11 3562 121; - Director; Telefax: +381 11 3563 131 E-mail: mivtrade@miv.rs; Skype:zoran.djukic58; URL:www.miv.rs www.miv.hr Metalska Industrija Varaždin-Trade d.o.o. Beograd; Director: Zoran A Đukić dip.ecc

Zagorje-Tehnobeton Inc., one of the leading companies in the Croatian construction sector, was founded in 1946 in Varaždin, Croatia

agorje-Tehnobeton is known for its professionalism in all aspects of building, from mainstream building construction to civil engineering, and they are the Croatian leaders in the fast prefabricated building of multipurpose facilities, using high quality prefabricated elements produced in their own design studio and manufacturing facility. The skilled personnel easily manage building projects through to their complete functionality, most often on the turnkey system. The company’s activities are oriented towards the construction of shopping and logistics centres, residential and commercial buildings, highways, airplane runways, hospitals, sports facilities and schools and other special buildings. Zagorje-Tehnobeton has continually participated in the realisation of projects for the building of highways, schools, hospitals and the electro-distribution system. Most of Zagorje-Tehnobeton investors come from the private sector. The company is constantly increasing its business activities in Serbia, Bosnia and Herzegovina, Macedonia, Hungary, Slovenia and Austira through building construction and technology transfer. The competitiveness of Zagorje – Tehnobeton is, among other things, a result of its great experience in working with foreign investors and partners, which has helped the company to achieve international standards in contracting, managing and the technologies of project construction. ■

Vladimira Popovića 38/40, 11000 Beograd T: 00381/11 660 0141 E: info.rs@gpzagorje.com

ZAGORJE – TEHNOBETON d.d. P.Miškine 49. Varaždin . R Hrvatska Tel: +385 (0) 42 404 404; 404 402; Fax: +385 (0) 42 350 693 E-mail: tehnobeton@gpzagorje.hr; Web: www.gpzagorje.com Good relations for better times | 23

90 Years of Novi Sad Fair

Both Tradition and Future Striving to become a centre for economic cooperation and a venue where European values are cherished and adhered to, which symbolises a safe environment for business partners – as a source of innovations and profitability, the Novi Sad Fair is celebrating two important jubilees in 2013 – it's 90th anniversary and eight decades of organising the International Agricultural Fair

s one of the oldest fair institutions in southeast Europe, the Novi Sad Fair holds a prominent place on the market due to its constant development and its new exhibition and congress events being organised, which attract companies from Serbia and abroad. The events facilitate the achievement of business goals for the companies which take part in them. Striving to become a centre for economic cooperation and a venue where European values are cherished and adhered to, which symbolises a safe environment for business partners – as a source of innovations and profitability, the Novi Sad Fair is celebrating two important jubilees in 2013 – its 90th anniversary and eight decades of organising the International Agricultural Fair. The establishment of the Novi Sad Fair is linked to the year 1923, when the first agricultural exhibition in Novi Sad was organised. The first International Exhibition and the Fair of Breeding Livestock were held between March 14 and 18,1931, and that was the first event of that type on the territory of former Yugoslavia. The jubilee 10th Fair and Exhibition were held in 1940 in the new location, in new facilities, in Hajduk Veljkova Street, which is still the

Goran Vasić, Chief Executive Officer, Novi Sad Fair

home of the Novi Sad Fair. It is worth noting that over the nine decades, the events at the Novi Sad Fair have been visited by millions of people. Founded on tradition, the Novi Sad Fair is determined to create

The international fame of the Novi Sad is confirmed by the growing interest of foreign companies in exhibitions at the Fair

24 | Good relations for better times

events – exhibitions and congresses – which create a favourable ambience for business partners to achieve their business goals. The core value for all those who establish business relations with the Novi Sad Fair are material and human resources, its brand power, as well as coopera-

tion with the leading state and professional institutions, scientific and educational centres, who can apply their own innovative programmes through practical cooperation with national and foreign companies. In this year of jubilees, the Novi Sad Fair is organising 16 events on nine dates. The 80th jubilee of the International Agricultural Fair, held between May18 and 24, will once again justify its reputation as one of the most important events in agribusiness in Europe, while the Congress Centre of the Novi Sad Fair will have hosted around 150 events by the end of this year. Visited by around 300,000 people, the International Agricultural Fair in Novi Sad is one of the leading fair events in Europe and in this year of jubilees it is planning to bring in around 1,500 companies, associations and companies dealing with agribusiness, presenting products and services from over 50 countries around the world. The international fame of the Novi Sad is confirmed by the growing interest of foreign companies in collective and individual exhibitions at the Novi Sad Fair. This year’s offer is expected to be richer by the presence of Italian companies, much more numerous than last year, occupying mostly the outdoor exhi-

bition area. National pavilions have so far been confirmed by companies from Bosnia and Herzegovina, Montenegro, Hungary, Romania, Greece, India, Indonesia, Brazil and Argentine, while individual exhibitions will be organised by companies from the Czech Republic, Bulgaria, Germany, Turkey and Austria. Visits from Kuwait, the United Arab Emirates and Libya have been announced, suggesting better cultural and scientific cooperation with these countries, soon to be followed by trade arrangements. The

Agricultural Fair in Novi Sad is also expected to feature a trilateral meeting between representatives of governments and business-people from Turkey, Bosnia and Herzegovina and Serbia. We firmly believe that the positive atmosphere surrounding the preparations for the Agricultural Fair heralds good trading results and presentations of new products, as well as establishing cooperation on several levels: state, regional and the level of business associations. Following in the footsteps of Hungary, Portugal and Austria, the partner country of the 80th International Agricultural Fair, is Croatia, which will this year become a new member of the European Union, a very important event for the whole region and Serbia. Their presentation will be organised under the auspices of the Ministry of Agriculture of the Republic of Croatia, the Croatian Chamber of Commerce and the Osijek County,

and it will be marked by a conference of ministers of agriculture of Serbia and Croatia, as well as a meeting between the most influential businesspeople from both countries. Special attention when organising the presentation of the partner country will be paid to presenting the potential and exchange of know-how in the field of husbandry, supported by professional events that should spur cooperation in the CEFTA region. It is worth noting that a lot of individual olive growers and winemakers have been tra-

The vision that guides the oldest fair institution in the country is to be a responsible leader in creating events ditional participants in the product quality appraisal organised within the scope of the International Agricultural Fair and this year will see even more of them taking part in the appraisal. The attractive presentation of enterprises, companies and individual agricultural producers will be accompanied by organised collective visits from Croatia, which would, in our opinion, facilitate not only meetings with business-people from Serbia, but also contacts with prospective agribusiness markets in Europe and beyond. Apart from its economic potential, Croatia will use the opportunity to present its rich cultural heritage in Novi Sad during the International Agricultural Fair by organising various events.

Also, it should be noted that there is the possibility for Croatia to take an even more prominent role at the "Lorist" Fair of Hunting, Fishing and Sport, the Fair of Tourism and the "HorseVille" Fair of Horse-breeding, organised by the Novi Sad Fair this year between October 3 and 6. Those events are of regional importance, gathering over 400 exhibitors from 15 countries and around 45,000 visitors, and they are significant for presenting the tourist potential of Croatia, as well as its offer in the field of equestrian tourism.

On solid foundations that were established nine decades ago, the Novi Sad Fair is ready to meet the challenges of the future and to follow the trends on the market, in the exhibition industry and business in Serbia and abroad. The vision that guides the oldest fair institution in the country is to be a responsible leader in creating events that exploit new opportunities, not forgetting traditional values. With constant innovations and readiness to embrace new programmes, themes, partners and markets, the Novi Sad Fair creates a harmonious ambiance for the exchange of know-how, ideas, products and services, which facilitate sustainable business. Novi Sad Fairâ&#x20AC;&#x2122;s long-term goal is the steady and balanced development of all resources, which would further increase the qualitative, quantitative and spatial potential of the Fair. â&#x2013;

Good relations for better times | 25

Economic cooperation between Serbia and Croatia

Trade Imbalance A year ago, trade between the two countries, Serbia and Croatia, was balanced, but, in 2012, Serbian exports fell by 13.7%, while imports from Croatia rose by almost 10%

ast yearâ&#x20AC;&#x2122;s total trade exchange between Serbia and Croatia amounted to US $915.7 million, which is 1.9% less compared to 2011. In the same period, Serbian exports to Croatia stood at US $402.5 million, representing a 13.7% decline in respect to the same period in 2011. At the same time, imports from Croatia went up by 9.8% to US $513.2 million. The trade deficit in 2012 is on the Serbian side, and it amounts to US $110.7 million. Of the total Serbian exports for 2012, the Republic of Croatia took the ninth place, while, in terms of total Serbian imports in 2012, Croatia took the tenth place. The chart bellow shows the trends of the trade exchange between Serbia and Croatia. Over

the last eleven years, Serbia has been recording deficit in trading with Croatia. In the past few years, Serbia has concluded close to 20 different treaties and protocols about the most important aspects of cooperation with Croatia, from the normalization of relations to free trade. Among these treaties, we would like to single out the Succession Agreement which defines

Of the total Serbian exports for 2012, the Republic of Croatia took the ninth place, while, in terms of total Serbian imports in 2012, Croatia took the tenth place the conditions for settling property issues, the Free Trade Agreement which implementation started on July 1, 2004, and which con-

Trade exchange between Serbia and Croatia 2002-2012 Year 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Export 42.0 76.0 154.0 206.9 256.3 331.1 455.4 278.8 307.1 466.4 402.5

% 29.2 81 102.6 34.3 23.9 29.2 37.5 -38.8 10.1 51.9 -13.7

Import 90.6 121.7 208.4 256.6 364.5 527.4 551.8 396.1 429.5 467.2 513.2

26 | Good relations for better times

% 6.9 34.3 71.2 23.1 42.0 44.7 4.6 -28.2 8.4 8.8 9.8

Total 132.6 197.7 362.4 465.0 620.9 858.5 1007.2 689 736.6 933.6 915.7

% 13.4 49.1 83.3 28.3 33.5 38.3 17.3 -31.6 6.9 26.7 -1.9

Balance -48.6 -45.7 -54.4 -49.8 -108.2 -196.2 -96.4 -117.3 -122.4 -0.8 -110.7

tributed to liberalization of trade in Southeastern Europe, and the Trade Agreement. Since both countries ratified and started implementing the new multilateral agreement called the CEFTA in 2006, the earlier bilateral free trade agreement became null and void on October 24, 2007. On June 24, 2009 in Zagreb, the Deputy Prime Ministers of Serbia and Croatia signed the Agreement on Economic Cooperation which entails joint access and cooperation of the two countries in regional markets, Russia and other markets which will facilitate further development and advancement of the economic cooperation, as well as harmonize bilateral contractual regulation with EU acquis, with the aim of faster accession to the EU. In the first six months of 2012, Serbia exported mostly these goods to Croatia: paper, cardboard â&#x20AC;&#x201C; coated or impregnated, coated or covered with plastics (3.71%); soy oil cake (3.35%), sunflower oil cake (3.03%); edible sunflower oil (2.22%), raw sunflower oil (2.13%), aluminum containers (1.94%), electricity (1.82%), waste paper or cardboard - graded (1.47%), non-specified engine parts (1.36%); scrap paper or cardboard - unsorted (1.4%); sweaters and pullovers for men

Leading SITC sections of exporting to Croatia

63% 5% 5%

Leading SITC sections of importing from Croatia

Leading SITC categories in export to Croatia

Non-metallic mineral products

Fodder (not including whole grain wheat)

Electrical machinery, devices and appliances

54%

Miscellaneous finished products, not included in any other category

11%

Paper, cardboard and cellulosebased products

7% 7% 7%

Solid vegetable fats and oils

13%

12%

Electricity Miscellaneous food products Other

Iron and steel Other

or boys (1.22%), balloons, bottles, flasks and similar plastic products (1.20%), corn (1.17%); refined copper wire (1.17%); wooden seats - upholstered (1.14%). In terms of imports from Croatia, Serbia mostly imported: liquid dielectric transformers (7.29%), electricity (6.32%), urea (5.04%), fertilizer (3.87%), bottles made of colored glass for storing food and beverages (2.27%); food products (2.12%); Portland cement (2.09%), liquid butane (2.09%), soy beans (1.91%); seat parts of other materials (1.86%); waste, scrap iron, steel, (1.68%), canned sardines (1.50%), heavy gas oil (1.46%); larger bottles made of colored glass for storing food and beverages (1.28%); fluting paper for corrugated carton (1.25%). In the first nine months of

2012, the following companies exported the most to Croatia: Victoria Oil AD Oil Plant Processing Factory, Šid; Cooking Oil, Fats and Margarine Producer Dijamant AD, Zrenjanin; Tetra Pak Production DOO, Belgrade; Benetton Serbia DOO NIŠ; AD INOS

On June 24, 2009 in Zagreb, the Deputy Prime Ministers of Serbia and Croatia signed the Agreement on Economic Cooperation which entails joint access and cooperation of the two countries in regional markets, Russia and other markets Papir Servis, Belgrade; Ball Packaging DOO Evropa Belgrade, Zemun Polje; Smederevo Ironworks; Automobile Industry FAM DOO, Sečanj; Copper Mill AD Sevojno,

Import to export ratio (in %)

Goods exchange between Serbia and Croatia 600

100

400

70.32

71.5 62.79

84.22

70.38

0 -200

99.83

82.52

80.59

200

Sevojno; Gorenje DOO, Valjevo; RTB BOR Grupa, Bor; Drenik ND DOO, Belgrade; Company SU Azotara DOO Subotica; Metinvest SMC DOO Belgrade and Masterplast YU, Subotica. In terms of the Serbian companies that imported the most from Croatia, they are the following: JP EMS Belgrade; Petrokemija DOO, Novi Sad; GENI-I DOO BELGRADE, CARLSBERG SRBIJA DOO, Čelarevo; Victoria Oil AD Oil Plant Processing Factory,, Šid; DOO Konzul, Novi Sad; Podravka DOO, Belgrade; Atlantic brands DOO BELGRADE; Grammer Syistem DOO Aleksinac; Inter das DOO, Belgrade; Sirmium Steel DOO, Sremska Mitrovica; Alca trgovina DOO, Belgrade; Nexe Beton and APA DOO, Apatin. ■

20 2005

2006 2007 2008

Export in USD

2009

Import in USD

2010 2011 2012-IX

Balance in USD

0 2005

2006

2007

2008 2009 2010 2011 2012-VI

Good relations for better times | 27

interview Boris Skenderović, sales director at Rotografika, Subotica

Collection Of Receivables The Biggest Problem Our greatest hopes lie with the new law on the collection of receivables within a 60-day period for the private sector

podravka

Vegeta – One of the Strongest Brands for Over 50 Years

than they can get from other information channels.

n Serbia, Rotografika is synonymous with high quality colour printing and professional client service. Although the long-lasting crisis has hit printing companies, media and publishers especially hard, Rotografika has managed to overcome it. - Everywhere in the world, the crisis has managed to halve the circulation figures of print media. Still, the number one thing that threatens the print sector is electronic media. There will have to be some kind of symbiosis between the print and electronic media – says Boris Skenderović, sales director at Rotografika.

■ How have you managed to maintain such high quality and prices that publishers can pay despite the adverse business conditions? Where do your ‘gold reserves’ lie? - We have maintained the high quality, but, unfortunately, we had to significantly reduce our prices. Currently, the price of print is very low, and, with such prices, we don’t have much room to consider more substantial new investments. We think that the prices are at their very minimum and that, in years to come, they will have to go up gradually. ■ How are you coping with the general illiquidity in society? -Illiquidity is probably the big-

Currently, the price of print is very low, and, with such prices, we don’t have much room to consider more substantial new investments ■ Still, forecasts say that ‘colour print media’ and magazines will outlive dailies. What should be done to compensate for fewer clients? - Dailies are certainly going to lose their battle with the Internet in terms of information speed, but we do think that weeklies and bi-weeklies with good quality journalism can better describe the background of a certain story and offer readers much more

gest problem in our business. Our greatest hopes lie with the new law on the collection of receivables within a 60-day-period for the private sector. We do hope that this law will bring discipline to settling financial claims. There is another problem associated with that: how to recognize which publisher is illiquid? I think that a new law on payment collateral, which should be much more efficient than the current one, is needed. ■

28 | Good relations for better times

egeta is the most recognizable genuine Croatian product – a unique combination of spices and dried vegetables which gives any dish a rich and full flavour. Vegeta is also a phenomenon of a kind since, over the last 50 years of its existence, it has entered the kitchens of consumers from over 40 countries around the world, thus becoming a vital ingredient of almost any meal. The taste that meals prepared with Vegeta have is one of a kind and unmatched. Vegeta is not only a product, but also a brand whose portfolio has a wide range of practical products such as contemporary culinary solutions for homemakers all over the world. It can be purchased in the supermarkets of New York, Los Angeles, Toronto, Sydney, Vladivostok, Moscow, Istanbul, Bucharest, Sofia, Warsaw, Prague or Vienna. And, of course, at your shop around the corner.

Vegeta is not only a product, but also a brand whose portfolio has a wide range of practical products such as contemporary culinary solutions for homemakers all over the world Thanks to the top quality of its products, Vegeta has become the strongest brand in the fast-moving consumer goods category (FMCG) in Croatia and, according to research conducted by Valicon agency in 2011 on the strongest FMCG brands, the strongest Croatian FMCG brand in the region. The awards and the recognition that Vegeta has received demonstrate that consumers have a great trust in Vegeta, and they make our company feel compelled to justify the huge consumer trust in Vegeta with new products and marketing concepts. You eat better with Vegeta!

interview

Dinko Delaš, Director KING ICT

Getting Ready for the EU We certainly plan to make use of all our acquired knowledge and experience regarding how to adapt technology to the users and assist them in using it efficiently

ould you please introduce your company? How many employees do you have and since when have you been in business? - KING ICT is the leading regional system integrator, offering complete IT and business solutions. It was founded in Zagreb in 1998 while King ICT Ltd. Belgrade was founded in 2007; our team consists of 12 employees, mainly highly educated work personnel. Many would think that such a small number cannot offer much, but what makes us successful is the way in which we work whereby resources are not restricted to the local King ICTs but are used across the entire region according to need.

In Serbia we are still in our prime and our projects are more modest but we are growing

■ Which major projects have you completed? - In Serbia we are still in our prime and our projects are more modest but we are growing. These include solutions for processing orders and measures with regard to agricultural subsidies, the creation of the IDEA data centre, the queuing line system in the Intesa Beograd Bank, establishing the entire IT infrastructure for Kronospan SRB Ltd. etc. However, regionally we have representative projects that indeed represent the know-how base on which we will build our business growth in Serbia. ■ Could you single out some of them? - Of course, they include IACS, the information system for the control and monitoring of agricultural subsidies. The introduction of IACS plays a significant

role in Croatia’s path to the EU. ARKOD (end LPIS) (LPIS – land parcel information system) is the identification system for land plots. Assistance on the road – the Croatian Automobile Club has achieved improved coordination of the employees in the call centre and the employees on the field through the informatization of business processes. Electronic transportation payment: Zagrebački električni tramvaj (ZET), an electronic transportation payment system. Points of sale have been equipped and more than 600 ZET vehicles have been connected into a unique network system. ■ What are your plans? - We certainly plan to make use of all our acquired knowledge and experience regarding how to adapt technology to the users and assist them in using it efficiently, as well as to develop solutions according to user needs. ■

www.design-factory.rs

Good relations for better times | 29

Tourism in Croatia

The Adriatic - Tourist Mecca Last year, close to 12 million visitors came to Croatia. Over 62 million overnight stays were recorded, while the Croatian budget benefited by almost €7.5 billion from it

conomically and financially, last year was a very difficult one. All the more reason for Croatian tourist workers to rejoice about the fact that the number of ovenight stays, and tourism revenue in Croatia went up. According to the official, yet still incomplete, data close to 12 million visitors came to Croatia last year. Over 62 million overnight stays were recorded, while the Croatian budget benefited by almost €7.5 billion from it. In the words of the tourism minister, Veljko Ostojić, that is a very good result since the number of guests went up by 1.7 million from last year, as did the number of overnight stays by almost 3.5 million. In terms of the revenue, it grew by almost a billion Euros. The biggest tourist “bait” in Croatia is certainly its long seacoast with over a thousand is-

lands, a warm clean sea, kind hosts, good motorway network, lower prices compared to other Mediterranean countries, good

Tourism Development Strategy forecasts the tourism revenue to grow to at least €10 billion by 2020

30 | Good relations for better times

tourist offer, tasty food and drinks, and the close proximity especially for guests from Central Europe. The Croatian Tourism

Development Strategy forecasts the tourism revenue to grow to at least €10 billion by 2020, which should put Croatia among the top 20 most developed tourist countries in the world. Croatia did not get to have such excellent tourism results over night. In the last decade and a half, a lot of money has been invested in constructing modern motorways which have linked the country to the most developed countries, not only in the region but further. This enabled tourists from Western and Central Europe to get to their holiday destinations on the Adriatic fast and safe. Another very important thing pertains to investing in accommodation facilities. Apart from a significant number of luxury hotels along the coast, every tourist place, regardless of its size, offers a lot of private accommodation starting with rooms and studios to smaller three or four-star hotels, hostels and special apartments. In other words, in almost every place, guests can pick and choose accommodation to suit their taste and finances. According to the data compiled by travel agencies and the Ministry of Tourism, Croatia is frequented by tourists from all over the world, with the Europeans, es-

pecially the Austrians, Germans, Czechs, Hungarians, English, Slovaks and Nordic nations, outnumbering all other tourists. More and more people from Russia and Serbia are coming to Croatia. Last year, close to 120,000 tourists from Serbia stayed on the Adriatic coast, mostly in Istria, the Dubrovnik region and the islands, as well as on the Makarska Riviera. They spent around €55 million, and the Croatian National Tourist Board points out that, this year, they expect the number of tourists from Serbia to rise by at least 20%. Tourist campaigns are just about to start full steam ahead, and the official start of the campaign is marked by guest appearances from certain tourist organizations like Hvar, Korčula and Istria in reputable restaurants in Belgrade and Novi Sad or Niš and Kragujevac. Croatia has a beautiful seacoast, but the inland should not be overlooked either. There are ten protected national parks of exceptional natural beauty, and the most famous of them – the Plitvice Park – is protected by the UNESCO. The park is located halfway between the Adriatic and Zagreb, and tourists readily spend a day or two of their vacation to visit Plitvice. We should also mention the carnival in Kvarner, the spa in Varaždin and other celebratory events that take part across

Croatia and always attract a large number of guests. In terms of Croatian guests in

Last year, close to 120,000 tourists from Serbia stayed on the Adriatic coast, mostly in Istria, the Dubrovnik region and the islands, as well as on the Makarska Riviera. They spent around €55 million Serbia, they usually come to Belgrade, Novi Sad (during the EXIT Festival) and the Trumpet Festi-

val in Guča. For many years now, the Serbian capital city has been heralded as the epicentre of good fun and music, theatre, film, tasty food, and exquisite wines. That's why Belgrade is so appealing to young guests who come here for a weekend or holidays like New Years, 1st May and others. The Croatian National Tourist Board says that Serbia should have a more serious market approach to the Croatian market in order to attract more visitors. ■

Good relations for better times | 31

company register AMOROSO &DrLuigid.o.o., Vranje Slobodan Savić Ul.Darvinova 66 17 501 Vranje Tel: 017/ 715 0057, 017/ 715 0058 Fax: 017/ 715 0059 Abrakadabra integrisane komunikacije d.o.o SrbaJovanović BulevarDespotaStefana 64 a, 11 000 Beograd Tel: +381 11 2761 793, 2084 230 abrakadabra@abrakadabra.co.rs www.abrakadabra.co.rs ADP d.o.o., Mladenovac MladenSlovenec Kralja Petra I 334, Mladenovac Tel: +381 11 8230 96 8 ivan.ristic@adp.rs http://www.adp.rs ADRIATICA.NET d.o.o., Beograd Darko Vahčić Kosovska 8/6, 11 000 Beograd Tel.: 011/ 3220 878, 3225 783 darko.vahcic@adriatica.net http://www.adriatica-net.ls.rs AG DINAS d.o.o. VladoNovaković, Director Siroki put 16v, 11273 Batajnica Tel: +381 11 848 67 39 dinas.prodaja@sezampro.rs AGIT 2008 d.o.o. Slavisa Lazic, Director Nemanjina 4, 11000 Belgrade Tel: +381 11 2657 825, 2658 436 Fax: +381 11 2657 648 office@agit.rs AG Transri Logistics , Sremska Mitrovica Dragan Gavrilović Jarački put 10, 22 000 Sremska Mitrovica Tel: +38122 618 922 dragan@agtransri.rs Alarm automatika d.o.o. predstavništvo u Srbiji Vladimir Ćalić Gostivarska 25, 11000 Beograd Tel: +381 (0)11 3976 939 Fax: +381 (0)11 3982 992 aars@alarmautomatika.com http://www.alarmautomatika. com Algoritam Media Branko Šoštarić Bulevar Mihaila Pupina 10 Z/ IV, New Belgrade Tel: 011 214 2783 Fax: 011 311 5682 info@algoritammedia.rs

http://www.algoritammedia.rs AMBALAŽNI SERVIS d.o.o Tomislav Sovicek Autoput br. 11, 11000 Beograd, p.p.29 Telefon: +381 11 2072 434 Fax: +381 11 2072 481 E-mail: officebg@ambalazniservis.com Web: www.ambalazniservis.com AP SIGNALING d.o.o. Milovan Kesic, Director Jelenka Mihailovica 18, 11060 Belgrade Tel: +381 11 2770542 ap_signaling@neobee.net ARMAVENT d.o.o. Hranislav Stojkovic Borska 9c, 11080 Zemun Tel: +381 11 3592001 armavent@gmail.com ATLAS AMBASADOR d.o.o. Darko Vahčić Kosovska 8/6, 11000 Belgrade Tel: +381 11 3220878, 3225 783 Fax: +381 11 3226830 drago.marinovic@atlasbelgrade.com Spectator Avant d.o.o., Beograd Srdjan Lakic, Director MilentijaPopovica 5, 11070 Belgrade Tel: +381 11 3139616 Fax: +381 11 2129937 avis@avis.rs www.avis.rs BADEL 1862 d.o.o Mirko Babic, Director Bul. MihajlaPupina 121 11070 New Belgrade Tel: +381 2137 832, 2121 978 Fax: +381 11 2132 588 officebg@badel1862.co.rs B4B MiroslavGuzvica, Director BulevarZoranaDjindjica 73 11070 New Belgrade Tel: +381 11 2120450 Fax: +381 11 2120453 office@b4b.rs www.b4b.rs BCC Services d.o.o. SašaTomljanović KnezaMilosa 82, 11000 Belgrade Tel: +381 113065599 Fax: +381113065598 info@bccservices.com www.bccservices.com BELUPO d.d. Nevenka Urosevic, Director Mosorska 1, 11000 Belgrade Tel: +38111 3098871

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Fax: +381 11 2493226 belupo@eunet.rs www.belupo.hr BEOINSTAL d.o.o. Dragoslav Joksimovic, Director Petra Martinovica 35,11000Belgrade Tel: +381 11 35410 59, 3559 338 Fax: +381 11 3541059 beoinstal@gmail.com BEOPANON MEDICAL d.o.o Snježana Strunjak Pere Velimirovica 1d, 11000 Beograd Tel: +381 11 3670680 Fax: +381 11 3671131 beopanonmedical@gmail.com www.panon-trade.hr BEOTOK d.o.o. ZoranTancic, Director StevanaSremca 41, 26000 Pancevo Tel: +381 13 361656 Fax: +38113 361302 office@beotok.co.rs www.beotok.co.rs BERNARDA d.o.o. Igor Potkonjak, Director Dimitrija Tucovica 107, 11000 Belgrade Tel.: +381 11 2456 300 Fax: +381 11 3806658 bernarda@bernarda.rs www.bernarda.rs BETEL CO d.o.o. Goran Davidović, Director Branka Bajića 30 , 21000 Novi Sad Tel: +381 21 512 189 http://www.betelco.ls.rs BIOGNOST d.o.o. Ilija Dimitrijevic, Director Marička 12, 11 090 Beograd Tel/fax: +381 11 3572 411 dimitrijevic@biognost.hr www.biognost.hr BMM Consulting d.o.o. Mirko Đukic Kursulina 7, 11000 Belgrade Tel: +381 11 2440 378 Fax: +381 11 3449 758 office@bmmconsulting.biz Bomman-KB export-import Milan Predojević Augusta Cesarca 5, 11000 Belgrade Tel: +381113691123, Fax: +3811136913451 office@bomman.rs bomman@sbb.rs www.bomman.rs B.P. EUROGRUPA d.o.o. Dominik Barić

11070 New Belgrade, JurijaGagarina 30 Tel: +381/11/22 81 550,216 918 info@bioproduct.rs b.p.eurogrupa@gmail.com www.bioproduct.rs www.bpeurogrupa.com Borplastikaeko d.o.o. Atila Borbaš Janka Čmelika 26/101, 21000 Novi Sad Tel:+381(0)21 631 22 99 Fax: +381(0)21 631 22 98 office@borplastikaeko.rs www.borplastikaeko.rs CASTROL CROATIA d.o.o. StevoDjokic, Director Takovska 46, 11000 Belgrade Tel: +381112283015 www.castrol.com CENTAR ZA RECIKLAZU a.d. Branislav Pejovic, Director Tome Buse 14, 11250 Belgrade Tel: +381112580586 Fax: +381112577315 www.czr.rs CNT d.o.o. Zoran Mišić, Director Bulevar Mihajla Pupina 10D / III 11070, Beograd Tel: +381 11 3115606 Fax: +381 11 311 61 15 cnt@beocity.net info@cnt-doo.rs www.cnt-doo.rs COMMEL-PRIKLJUCNI KABLOVI d.o.o. Boris-Slobodan Tolj, Director Vojvođanska 389v 11271 Surčin-Beograd Tel: +381 11 71 21 492 Fax: +381 11 61 28 264 Uprava: + 381 11 312-14-92 +385 1 343 60 00 info@commel.rs http://www.commel.rs CRIER MEDIA GRUPA d.o.o., Beograd Aleksandar Zelenović

Cetinska 32-II, 11 000 Beograd Tel/Fax: +381 11 303 33 30 aleksandar@crier.rs www.crier.rs CROZ d.o.o., Beograd MilošKržić BulevarZoranaĐindjića 101/15, 11 070 New Belgrade Tel.: +381 11 3130 760 mkrzic@croz.net www.croz.net CROMOS SVIJETLOST d.o.o. Vladimir Miletic, Director Bul.Vojvode mišića 55, 11000 Beograd Tel: +381 11-369-00-21 svjetlost@ptt.rs www.chromos-svjetlost.hr DATA-LINK d.o.o. Beograd Admirala Vukovića 32, 11000 Beograd Tel.: +381 11 3980 746 Fax:+381 11 3980 551 mirjana.matić@data-link.rs www.data-link.rs D.B.T. OKOVI Bojan Milutinović, Director Ugrinovacki Put 41, 11080 Belgrade Tel: +381 11 3754035 Fax:+381 11 3141461 dbtokovi@neobee.net office@dbt-okovi.com www.dbt.hr/rs/ DIJAMANT a.d. Slavica Keselj, Director Temisvarski drum 14, 23000 Zrenjanin Tel: +381 23 551 050, 551 001, 551 051 Fax.: +381 23 546347 office@dijamant.rs www.dijamant.rs DOMINOS BOOKS d.o.o., Beograd Saša Sekulić Radnička 26/10, 11000 Beograd Tel: 003813547895

office@dominosbooks.co.rs DRACOMERX Boban Uzunović Ulica majora Zorana Radosavljevića 346 C, Batajnica Tel: +381 11 31 21 425 Fax: 3166 415 / 416 boban.uzunovic@dracomerx. com http://www.dracomerx.com DRVO-TVIN d.o.o. Ratko Djordjevic, Director Bul.DespotaStefana 108, 11000 Belgrade Tel: +381 11 3292049 Fax: +381 11 3292039 drvo-tvin@beotel.rs DVOKUT SEE d.o.o. Beograd Ratko Đordjević Dečanska 5/II, 11 000 Beograd tel.: 011/ 3226 451 fax: 011/ 3248 931 info@dvokut-see.rs www.dvokut-see.ls.rs EKO TANK d.o.o. Korotky Anton, Director Antifasisticke, borbe 21d, 11000 Belgrade Tel: + 381 13 367 511; 367 513; + 381 11 313 0218 Faks: + 381 13 367 511; 367 513; +381 11313 0217 info@ekotank.co.rs www.ekotank.rs EUROFOIL d.o.o., Bor Zoran Gobac Save Kovačevića bb 19120 Bor Tel.: +381 30 434 172 Fax: +381 30 431 111 E-mail: eurofoil@open.telekom. rs Adresa – Beograd Mirjana Djordjevic Pančevački most 17 11000 Beograd Tel.: +381 11 275 22 23, +381 11 276 35 93

Fax: +381 11 276 90 93 E-mail: office@eurofoil.rs http://eurofoil.rs EUROMAKINA d.o.o. Stevan Lastic, Director IveLoleRibara 65 22 406 Irog Tel: +381 22461 845, 461 565 Fax: + 381 22 461 050 sm.lastic@neobee.net euromakina@euromakina.hr www.euromakina.hr EUROPA PRESS d.o.o. Tanja Milanovic, Director Kneginje Zorke 96, 11000 Belgrade Tel: +381 11 2041104 Fax: +38111 2041161 gloria@epb.rs EUROMODULd.o.o. Milan Copic, Director Industrijska zona bb, 22330 Nova Pazova Tel: +381 22 328003 Fax: +381 22 328 004 info@euromodul.rs www.euromodul.rs EXOR-ESI d.o.o. Branislav Jovanic , Director BulevarMihajlaPupina 165a 11070 New Belgrade Tel: +381 11 3016881 Fax: +381 11 3113148 info@exor.rs www.exor-esi.rs EURCO d.o.o. Branko Ilijin ZmajJovina 5, 22300 StaraPazova Tel: +381 22 310697 Fax: +381 22 310698 eurco.sp@neobee.net www.eurco.hr EUROCABLE GROUP d.d.predstavnistvo Beograd StevanKugli Nehruova 51A/lokal br.100/I, Beograd Tel/fax: +381 11 317 70 96 s.kugli@eurocable-group.com FABRIKA HARTIJE a.d. Dejan Eric, Director Prilazni put Ada Huji 9, 11000 Belgrade Tel: +381 11 3316501 Fax: +381 11 2771322 info@fabrikahartije.rs www.fabrikahartije.rs FELNA d.o.o Tomislav Markelj, Director Pariske Komune 106 , 23000 Zrenjanin Tel: +381 23 511565 Fax: +38123 511581

doofelna@yahoo.com www.felna.co.rs FEROTEHNA d.o.o. ZelimirVukmanovic, Director Prvomajska 66/I, 11080 Zemun Tel: +381 11 3167830 Fax: +381 11 3161320 ferotehna@infosky.net www.ferotehna.co.rs FIMA INVEST a.d. Milan Marinkovic Bulevar Mihajla Pupina 10a II/4 11000 New Belgrade Tel: +381 11 4141603, 334 3317 milan.marinkovic@fimainvest. com vladimir.pavlovic@fimainvest. com www.fimainvest.com FRIKOM a.d. GojkoDjosic,Director Zrenjaninski put b.b. ,11213Belgrade Tel: +381 11 2074100,2074101 Fax: +381 2074 118 office@frikom.rs www.frikom.rs FSH UNIP + d.o.o. AksentijeStanićević VladikeNikolaja 60, 14 000 Valjevo Tel.: +381 14 227 161, 220 191 Fax: +381 14 221 955 aksentije.stanicevic@vindija.hr http://www.vindija.hr GASOP d.o.o. RadoslavRadojicic, Director Zaplanjska 84e, 11000 Belgrade Tel: +381 11 3974686 Fax: +381 11 2463648 gasop2003@yahoo.com r.radojicic@gasop.net www.gasop.net GEACHEM d.o.o. Darko Jovanovic LjuticeBogdana 1a, 11000 Belgrade Tel: +381 11 3067072 Fax:+38111 3672551 d.jovanovic@geachem.com www.geachem.rs GEALAN d.o.o. Igor Nikolic, Director Majora Zorana Radosavljevica 374, 11273Belgrade Tel/Fax: +381 11 3752903 igor.nikolic@gealan.de www.gealan.de GENESIS d.o.o. Bernard Kezić Ratka Mitrovica 126, 11000 Belgrade Tel: +381 11 2310297 Fax: +381 11 2310342

Uprava: +385 51 312-355 genesisbeograd@open. telekom.rs GISDATA d.o.o. BoranLončarić, Director Beogradska 27/4, 11000 Belgrade Tel: +381 11 3241677 Fax: +381 11 3244060 www.gisdata.co.rs/ GLETER MAX d.o.o. Ivan Stefanovic Petra Kocica 6, 11070 Zemun Tel: +381 11 2109319 Fax: +381 11 2190380 gletermax@maxalati.co.rs www.maxalati.co.rs GRAD –EXPORT Jovanka Sitnicic, Director Reljkoviceva 1, 11000 Belgrade Tel: +381 11 3583374 Fax: +381 11 3057443 beograd@grad-export.rs Svetog Save 140, 22240 Sid Tel: +381 22 712043 grad-export@grad-export.rs www.grad-export.rs GRADOS d.o.o. Novi Sad Drago Tadić Maksima Gorkog 17a, 21 000 Novi Sad Tel.: +381 21 6617 061 Fax: +381 21 6617 065 grados@open.telekom.rs www.osijek-koteks.hr HIDRAULIKA KURELJAPROLETER, d.o.o. Krstic Sreten, Director Industrijska 1, 34000Kragujevac Tel: +381 34 333171 Fax: +381 34 336204 direktor@hkproleter.com www.hkproleter.com HSM Informatika d.o.o. Dusko Mijatovic,Director Jovana Rajica 12, 11000 Belgrade Tel: +381 11 3047186 Tel/Fax: +381 11 2835095 hsmsales@hsm.rs www.hsm.rs IDEA d.o.o. Aleksandar Seratlic Autoputza Zagreb 11/a, 11070 Belgrade Tel: +381 11 2202 601, 600 Fax: +381 11 2202 717 aleksandar.seratlic@idea.rs www.idea.rs IMO Mirko Vincetić Stevana Marinkovića 8, 11080 Zemun Tel:+381 11 2106404 Fax: +381113162906

imo@eunet.rs INA d.o.o. Rikard Klobučar Jove Ilica 4, 11000 Belgrade Tel: +381 11 3099333 Fax: +381 11 3099444 GSM: 385 1 6450000 office@inabgd.rs www.ina.hr IN 2 d.o.o. Ante Mandic, predsednik uprave Vladimira Popovica 40, 11070 Belgrade Tel: +381 11 2123023, 3015 030 Fax: +381 11 3015040 info@in2.rs www.in2.rs ING EKSPERT d.o.o. Irena Mićić Kneginje Zorke 9/III/11,11000 Belgrade Tel: +381 11 2436393 Fax: +381 11 3088703 ing.ekspert@sezampro.rs ing-ekspert@zg.htnet.hr www.ing-ekspert.com INFORATIČKI SISTEMI d.o.o., Beograd Maja Marković Radnicka 63/7/37, 11 000 Beograd maja.markovic@informatika2000.hr INKER d.d Branka Milic Slobodanke Danke Savic 6 11000 Belgrade Tel: +381 11 2414824 Fax: +381 11 2417253 www.inker.hr IN TIME EXPRESS d.o.o. Emir Murić Novosadskiautoput 53, 11080 Zemun Tel: +381 11 377 4215 Fax: +381 11 3757163 transport@in-time.rs INTELIGENTE SERVICES & PRODUCTION VeljkoPokrajac VojvodeMilenka 52/3, 11000 Belgrade Tel: +381 11 3629241 Fax: +381 11 3629240 v.pokrajac@yahoo.com INTERCAPITAL SECURITIES a.d. Sonja Miranović Makenzijeva 23, 11000 Belgrade Tel: +381 113809 983, 3809 984,393 Fax: +381 11 3837600 intercapital@intercapital.rs www.intercapital.rs INTERPLANEKO d.o.o.

Branko Rajer,Director Trg Nikole Pasica 5/VII, 11000 Belgrade Tel: +381 11 3398739 Fax: +381 11 3035472 info@interplan-eko.com www.interplan-eko.com IREKS d.o.o. Jasmina Mladenović Svetozara Miletica 3, 26000 Pancevo Tel: +381 13 366669 Fax:+381 13 366669 ireks@ireks.co.rs www.ireks.co.rs ISS-BONAČIĆ & ĐURIĆ INTERNE SERVISNESLUŽBE d.o.o ZoranDjurić, Director Jove Ilica 31, 11000 Belgrade Tel:+381 11 206 55 93 Fax: +381 11 206 55 66 office@issbg.co.rs www.issbg.rs ISTRAGRAFIKA d.d., PREDSTAVNIŠTVO BEOGRAD SrećkoŽivković MilentijaPopovića 5, 11 070 Beograd Tel: +381 11 6149 113 Fax: +381 116149 117 srecko.zivkovic@istragrafika.hr www.istragrafika.hr ISTRA NOVA d.o.o. Edvard Galijot Beogradska br.10a, 21132 Petrovaradin, Novi Sad Tel: +381 21.43.10.50 istranova@open.telekom.rs http://www.istra-nova.com IVANIĆ PLAST d.o.o., Šid Vitomir Klasić TPC Sveti Sava 6/10, 22 240 Šid Tel./fax: +381 22 712 586 katranrs@katran.hr Jamnica d.o.o. Snežana Lauš Knežopoljksa 1, 11000 Beograd Tel: +381 11 2608 198, 199 Fax: +381 11 2608 203 office@jamnica.rs http://www.jamnica.rs/ Jelen Do AD Jelen Do Mićo Mojsić, generalni direktor 31215 Jelen Do, Srbija Tel: +381 (0)31 590 599 Fax: +381 (0)31 590 570 e-mail: jelen-do@nexe.rs JADRAN Caraped.o.o. Kristina Vujić A. Tisme (Jadranska) 17, 21000 Novi Sad Tel/Fax: +381 21 6553 244 jadran-carape@neobee.net

www.jadran-carapa.hr JADRAN GALENSKI LABORATORIJ d.o.o. ZoricaLazic,Director MirijevskiBulevar 37a, 11000 Belgrade Tel: +381 11 2771544 Fax: +381 11 2771631 jgl.zlazic@beotel.net www.jgl.hr JUGOTON - CROATIA RECORDS d.o.o. Želimir Babogredac Branka Ćopića 12, 21208 SREMSKA KAMENICA Tel.: +381 21 545 552 KANAAN d.o.o. Zvonko Popović Brace Ribnikar 15/I/7, 21000 Novi Sad Tel: +381 21 6398012 zvonko.popovic@kanaan.hr www.kanaan.hr KAMENSKO d.o.o. Vujasinović Obrad Palmira Toljatija 5/II, 11 070 New Belgrade Tel: 011/ 2602-828, 2699-318 kamensko@eunet.rs http://www.kamensko.ls.rs KARBON d.o.o. Bulevar Vožda Karađorđa 126, 34310 Topola Telefon/fax: +381.34.813.598 info@karbon.rs www.karbonglobal.com KARUPOVIC d.o.o. Marko Karupović Generala Mihaila Nedeljkovica53 11077 New Belgrade Tel:+381 112166765 Tel/Fax:+381 11 2270667 info@karupovic.rs www.karupovic.rs KIKINDSKI MLIN a.d. Dusan Djukanovic, Director Svetozara Miletica 198, 23300 Kikinda Tel: +381 230 421 403, +381 230 422 320 fax: +381/230 422226 office@kikindskimlin.rs www.kikindskimlin.rs KIM TEC d.o.o. DamirDedic, General Manager Slobodna zona Beograd L12/4 Viline vode bb, 11000 Belgrade Tel: +381 11 2070 656, 606, 619 Fax: + 381 112070 697 office@kimtec.rs http://www.kimtec.rs KING ICT d.o.o. Dinko Delaš Slobodna zona Beograd L12/4 Viline vode bb,11000 Belgrade

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Tel: +381 11 3313556 Fax: +381 11 3313 595 king@king-ict.rs www.king-ict.rs KONCAR – ELEKTROINDUSTRIJA d.d. Vlado Oreskovic Bul. MihajlaPupina 10z/424 11070 New Belgrade Tel: +381 113017321 Fax: +381 112145485 koncar.office@koncar.rs www.koncar.hr KORDUN GRUPA d.o.o. Ranko Josipović Blagoja Parovica 19, 11000 Belgrade Tel:+381 113548315 Fax:+381 11 3546 219 kordungrupa@nadlanu.com www.kordun.rs KRAS COMMERCE d.o.o. Zivko Kapetanovic, Director Palmira Toljatija 5, 11070 New Belgrade Tel: +381 11 228 27 32, 26971-58 Fax: +381 11 269 40 83 office@kras.rs www.kras.rs KTC d.o.o. Stjepan Gagro Pacirski put 61, 24000 Subotica Tel: +381 24 645800 office@ktc.rs www.ktc.rs KTD d.o.o. VladanJoksimovic, Director Dobropoljska 63/3, 11000 Belgrade Tel: +381 113699036 Fax: +381 113657068 ktd@eunet.rs KUMAL d.o.o. Aleksandra Lalic, President Bul. Mihaila Pupina 10i/223 11070 Belgrade Tel: +381 11 3112239 Fax. +381 11 3121 690 office@kumal-bg.rs www.kumal.hr LANAC d.o.o. Velimir Maričić Novi šor 88, 22000 Sremska Mitrovica Tel: +381 22 615322 Fax: +381 22 614312 office@lanac.co.rs www.lanac.co.rs LESAFFRE RS Martin Halusek Ugrinovački put bb, 11 277 Ugrinovci Tel.: +381 11 371 47 43 Fax: +381 3714 740

LIMARIJA JEDINSTVO SEBASTIJAN, a.d Nada Sancanin, Director Zarka Zrenjanina 121, 21400 Backa Palanka Tel: +381 21 6045063 Ugrinovacki put 90D, 11080 Zemun Tel: +381 11 3774874 info@sebastijan-lim.eu www.limarija-sebastijan.com LUKA RIJEKA Predstavništvo Beograd DragicaPikula Nemanjina4/105, 11000 Beograd Tel: 11 2643 220, 2641 155, 2641502 dragapikula@sezampro.rs LUKOVIC AGRI d.o.o. Aleksandar Luković Marsala Tita 180, 23000 Kula Tel: +381 25 725606 Fax:+381 25 723 749 lukovicagri@yahoo.com info@lukovicagri.com www.lukovicagri.rs M-PROINTEX d.o.o. Ivan Ristic, Director Kralja Petra I 334 11400 Mladenovac Tel: +381 118230 968 Fax:+381 118230-450 mprointex@gmail.com www.m-prointex.com MAK TradeGroup SlavkoRadmilovic, Director Podavalska 2B, 11231 Resnik Tel: +381 118040044 Fax: +381 118042425 office@maktrade.rs www.maktrade.rs MATE d.o.o. Nikola M. Stajic, Director Bul.Arsenija Carnojevica 52 11070 Belgrade Tel: +381 112606414 Fax: +381 113119423 office@mate-bg.com www.mate-bg.com MARANI d.o.o. Mario Grbac MihailaPupina 10i, lokal br. VP19, 11070 New Belgrade Tel: +381 11 3117 036 mario@marani.hr MEDI PLUS d.o.o. Zlatko Tenšak, Director Rumenacki put 55, 21000 Novi Sad Tel: +381 21 6741144 Fax: +381 21 6363662 mediplusns@eunet.rs MEDIA CLIPPING Ljubisa Lukic, Director

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Hilandarska 32, 11000 Belgrade Tel: +381 11 3243155 Tel/Fax: + 381 11 3234590 mediaclippingbgd@hotmail.rs www.mediaclipping.org METAL CENTAR d.o.o. Miomir Urbanovic, Director Cara Dusana bb, 22313 Vojka Tel: +381 22 301019 Fax: +381 22 301 600 info@metal-centar.rs www.metal-centar.rs METALAC-PNT SRB DOO ŠID StjepanFerketin Cara Dušana 23, 22 240 Šid Tel: +381 22 711 393 info@metalac-pnt.rs www.metalac-pnt.rs MILENIJUM OSIGURANJE a.d. Veljko Knezevic, Director Bulevar Milutina Milankovića 19b, 11070 New Belgrade Tel: +381 117152300 Fax: +381 11 7152306 mios@milenijum-osiguranje.rs www.milenijum-osiguranje.rs MILLENIUM PROMOCIJA d.o.o. Vladimir Zobec Zrmanjska 1 A/13, 11000 Beograd Tel: +381 11 412 55 89 Fax: +381345 9056 info@mpr.co.rs www.mpr.hr MIN DIV Svrljig, a.d. Ivan Puletić Dusana Trivunca 31, 18360 Svrljig Tel: +381 18 822345 Fax: +381 18 821270 mindivsvrljig@div.org.rs www.div.com.hr MIRNOVEC PIROTEHNIKA d.o.o. Danilo Ljevnaic, Trg Nikole Pašića bb, 22 000 Sremska Mitrovica Tel: +381 22 618 668 info@mirnovec.rs METALSKA INDUSTRIJA VARAŽDIN Zoran Djukic Patrijarha Dimitrija 24, 11000 Beograd Tel: + 381 11 11 3562 121,3563 131 mivtrade@miv.rs www.miv.hr MOBIS ELECTRONIC d.o.o. Dragan Labus Prve pruge 27c, 11000 Belgrade Tel: +381 11 3192295

office@mesc.rs servisnicentar@mesc.rs www.mesc.rs MORAVA MERMER, Beograd LjubišaMihailović Gospodara Vuciča 225,11 000 Beograd Tel.: +381 11 2412 079 Fax: +381 11 2413 746 moravamermer@eunet.rs www.kamen-pazin.hr MPG PLUS d.o.o. Drasko Roganovic, Director Dobrovoljacka 10, 11070 Belgrade Tel: +381 11 2619799 Fax: +381 11 2619887 officebox@mpg.co.rs www.mpg.co.rs M-PROFIL d.o.o. Zdravko Valec Golubinacki put b.b.,22300 Stara Pazova Tel: +381 22 310 237, 517 Fax: +381 22310 147 office@m-profil.rs www.m-profil.rs MULTIPHARM d.o.o. Slavica Klasnja-Paripovic, Director Južnibulevar 126/27, 11 000 Beograd Tel: +381 11 786 2950 ODELENJE PRODAJE: 26000 PANČEVO, Mučenička 2 Tel: +381 13 351 127 Fax: +381 13 351537 multiph@panet.rs multipharm@eunet.rs www.multipharm.rs MULTIVITA d.o.o. Milan Cvrkota Beogradski put bb, 26308 Vrsac Tel: +381 13 803-448 Fax: +381 13 803385 info@multivita.co.rs www.multivita.co.rs MSC Belgrade Zorica Katanić Rošaj Nemanjina 40, 11000 Beograd Tel: +381 11 365 00 62 Fax: +381 11 362 84 28 office@mscserbia.rs http://www.mscserbia.com Nexe grupa d.d. Našice Tajnovac 131500 Našice, Republika Hrvatska Tel: +385 (0)31 616 100 Fax: +385 (0)31 616 474 e-mail: nexe-grupa@nexe.hr Nexe beton doo Novi Sad Dragan Stojiljković, generalni direktor Put Šajkaškog odreda 7 V

21000 Novi Sad, Srbija e-mail: dragan.stojiljkovic@ nexe.rs Sonje Marinković 1B, 21203 Veternik, Srbija Tel: +381 (0)21 820 280 Fax: +381 (0)21 824 968 e-mail: nexe-beton@nexe.rs http://www.nexe.rs Nexe gradnja doo Vetrnik Sonje Marinković 1B 21203 Veternik , Srbija Tel: +381 (0)21 820 280 Fax: +381 (0) 21 824 968 e-mail: nexe@nexe.rs http://www.nexe.rs NOVA SKOLSKA KNJIGA, d.o.o. Mihovil Žužul Bul.Vojvode Misica 17/III, 11000 Belgrade Tel: +381 11 3691259 Fax: +381 11 3690519 mmb_nsk@yahoo.com OKTAL PHARMA d.o.o. Petar Djuric, Director Dusana Dude Timotijevica 9, 11050 Belgrade Tel: +381 11 3467 100,346 7 999 Fax: +381 11 3467046 office@oktal-pharma.rs www.oktal-pharma.rs ORNELA by KBL d.o.o. Iva Vesović Takovska 36-38, 11000 Belgrade Tel: +381 11 208 44 98 ornelakbl@nadlanu.com OFFSET S d.o.o., Beograd PredragVrzić, Đordja stanojevića 12, 11 070 New Belgrade vrza@offset.hr vrza@cugura.rs PALFINGER d.o.o. Andrej Rustja, Director Utve Zlatokrile 9, 26101 Pancevo Tel: +381 13351790 Fax: +381 13 351290 office@palfinger-srbija.rs www.palfinger-srbija.rs PHARMAS d.o.o., Beograd ZdravkaKnežević Vilinevode bb,11000 Beograd Tel: +381 11276 0055 Fax: +381 11276 0047 www.pharmas.hr PENTAKS LACUNA GROUP d.o.o. Predrag Niciforovic, Director Cvijiceva 66 11000 Belgrade Tel: +381 11 2084474 Tel/Fax: +381 11 2084475 www.pentakslacuna.rs PETROKEMIJA d.o.o.

Zoran Matic, Director IlijeOgnjanovica 28, 21000 Novi Sad Tel/Fax: +381 21 424 472 zoran.matic@petrokemija.rs prodaja@petrokemija.rs www.petrokemija.rs PIP-APILAND d.o.o., Sirig DaniloTasovac MilanaReljina 46, 21 214 Sirig Tel/Fax: +381 21 849 273 www.pipapiland.ls.rs PODRAVKA d.o.o. DanijelKocijan, Director Simina 18, 11000 Belgrade Tel: +381 11 2184656 Fax: +381 11 3030207 office@podravka.rs www.vegeta.podravka.rs POLET a.d., Novi Bečej MomčiloRadojčin Železnička 13, 23 272 Novi Bečej Tel.: +381 23 771 054, 200 Fax: +381 23 771 617, 773 035 momčilo.radojcin@nexe.rs www.nexe.rs POLET-KERAMIKA d.o.o-Novi Bečej Zoran Đelošević Železnička 13, 23 272 Novi Bečej Tel.: +381 23 773 231 Fax: +381 23 773 035 zoran.djelosevic@nexe.rs www.nexe.rs Popular Bruketa&Zinic OM Davor Bruketa Stojana Novakovića 3, 11000 Belgrade Tel.: +381 11 329 3333 Fax: +381 11 276 3607 office@popular.rs http://popular.rs PRIDE SPORT d.o.o. Zelimir Sekaric, Director Bulevar Oslobodjenja 235, 11000 Belgrade Tel: +381 11 3099 877 Fax: +381 11 3099 878 info@pride.rs PRINCIPAL d.o.o. exportimport Milan Gogić Baba Visnjina 26,11000 Belgrade Tel: +381 11 344 1917 Fax: +381 11 344 18 65 milan.gogic@principal.rs www.principal.rs Primotronic d.o.o. Tihomir Janković Preradovićeva 5 a, 21132 Petrovaradin, Novi Sad Tel: +381 21 475 8 555 Fax: +381 21 6432283 info@primotronic.co.rs http://www.primotronic.co.rs

PROSVIJETA d.o.o. Belgrade Stojana Protica 28 11000 Belgrade +381/11/308 66 60 +381/11/ 245 68 89 prosvjetai@verat.net RATKO MITROVIC-KONSTRUKTOR d.o.o Bulevar Mihila Pupina 115 11070 New Belgrade +381/11/ 3149 784, 3149 786 +381/11/ 3149 787 tleko@ramikon.com RADIJATOR AD Nedeljko Grubesa, Director Belgradeska bb, 23000 Zrenjanin Tel: +381 23 544 025, 544 030 Fax: +381 23 542 017 office@radijatorzr.com www.teleoptik.co.rs RALU d.o.o. Beograd Milan Lazarević, director Ugrinovački put bb, 11 277 Ugrinovci Tel: +381 11 3714 737 Fax: +38111 37 147 26 milan.lazarevic@ralu.rs http://ralu.rs RIBARSTVO OSIJEK d.o.o. Koceljeva Dragan Todić Nemanjina 95 15220 Koceljeva ( Valjevo) +381/15/ 556 420 +381/15/ 556 420 ekonomskibiro@jovatel.net RIJECKI SAJAM Dragoslav Maricic Mike Alasa 3, stan 32, 11000 Belgrade Tel: +381 11 2181980 http://www.rijecki-sajam.hr ROTOGRAFIKA d.o.o Ljubisa Vuletic , Director Segedinski put 72, 24000 Subotica Tel: +381 24 636 611, 636 635, 248 024 Fax: +381 24 636601 office@rotografika.rs www.rotografika.rs SAJEMA Milan Popović VukaKaradžića 2, 26 207 Idvor tel.: +385 1 / 3731 748 sajema@sajema.hr www.sajema.hr SPM Stamenkovic, Nis Petar Stamenkovic Cvijiceva 16 18000 Nis +381/18/ 258 426, 546 310 +381/18/ 547 310 spmnis@medianis.net

info@spmstamenkovic.com SAPONIA COMMERCE d.o.o. Zoran Miladinovic, Director IvanaMilutinovića 77a, 11000 Belgrade Tel: +381 11 288 0059 dib.dc@beotel.net saponia.commerce@absoftyu. net www.saponia.hr SALON BANKARSKE OPREMEd.o.o. Barbara Petric, Director Vajara Zivojina Lukica 18, 11000 Beograd Tel/Fax: +381 11 3182-844 barbara.petric@bankarskaoprema.rs www.bankarskaoprema.rs Sombor-gas d.o.o. Darko Pavlovic,Director Trg Svetog Trojstva 1, 25000 Sombor Tel: +381 25 430851 Fax: +381 25 430850 direktor@sombor-gas.rs www.sombor-gas.rs STRUMIN-S.E.E, d.o.o. Belgrade Bulevar oslobodjenja 197 11000 Belgrade Tel:+381 11 3976 997 STRAZAPLASTIKA d.o.o Tibor Horvat , Director Ulicamira 33, 24000 Subotica Tel: +381 24 596 151 Fax: +381 24 596 585 strazaplastika@citromail.hu www.strazaplastika.rs STRAŽILOVO a.d.Sremski Karlovci Momčilo Radojčin Karlovacki vinogradi bb 21205 Sremski Karlovci Tel: +381 21 881 850,860, 641 Fax: +381 21 881 793, 792 strazilovo@nexe.rs STF - COMMERCE d.o.o. Novi Sad ZvezdanaMilanović Narodnog fronta 53 21000 Novi Sad Tel: +381 21 446 203 stfns@open.telekom.rs stfns@ptt.rs STS d.o.o. Miro Todoric Industrijskazona 6, 11500 Obrenovac Tel: +381 11 8754790 Fax: +38111 8754780 sts-Belgrade@sts-Belgrade.com STIL-TRGOVINA d.o.o. DavorBagic, Director Cara Dusana 60, 21000 Novi Sad

Tel: + 385 1 3705653 dbagic@stiltr.hr SUPER STOP PLUS D.O.O. Ivan Škopljanac Sekurić bb, 35263 BELUŠIĆ Tel.: +381 35 713 200 ultimo100@yahoo.com SIVIĆ & SIVIĆ d.o.o. Jasmina Matijević Braće Radića 37 A, 24000 SUBOTICA tel.: 024/ 34 028 fax: 024/ 552 612 sivic@tippnet.rs sivic@suonline.net www.sivic-sivic.ls.rs TEREX CO d.o.o. Beogradska 242, 11253 Sremcica Tel: +381 11 8256430 Fax: +381 11 8256443 terex@terex-co.rs www.lager-doo.com TJ MAXIM d.o.o. Gorica Maksimovic, Director Auto put za Zagreb br.22b,11000Belgrade Tel: +381 11 3149786 Fax: +381 11 3149787 office@tjmaxim.com www.tjmaxim.com TIM KABEL d.o.o. Branislav Simic, Commercial Director Ugrinovacki put 88d,11000Belgrade Tel: +381 11 3774887 Fax: +381 11 3774889 www.tim-kabel.hr TEHNOMEHANIKA, Belgrade Dragan Obradović Omladinskih brigada 52/24 11000 Belgrade Tel:+381 11 3017-960 Fax: +381 11 30 17 879 Tehnomobil-Protech d.o.o Nebojša Kiurski Branimira Cosica 13/I, 21000 Novi Sad Tel/Fax:+381 21 531433 BulevarMihajlaPupina189/1a, 11070 New Belgrade Tel/Fax:+381 11 3191506 kontakt@protech.rs www.tehnomobil-protech.rs TEHNIX beod.o.o. Dusan Grkinic, Director Kumodraska 265, 11000 Belgrade Tel: +381 11 3978775, 3979 051, 3979 779 Fax: +381 113978 776 Belgrade@tehnix.com TEKSTIL-PROMET Refika Mešić, Director

Autoput 20, 11000 Beograd Tel: +381 11 311 4162 tekstilprometdoo@yahoo.com Tehnomobil-Protech d.o.o poslovnica Beograd Nebojša Kiurski Bulevar Nikole Tesle 44, 11000 Beograd Tel.: +381 11 2670 437 Fax: +381 112603 143 kontakt@protech.rs Tehnomobil-Protech d.o.o.,poslovnica Novi Sad Nebojša Kiurski Branimira Ćosića 13,21 000 Novi Sad Tel.: +38121 427 027 Fax: +381 21531 433 nebojsa.kiurski@protech.rs www.tehnomobil-protech.rs TERRA DIVINA d.o.o. Robert Kolar, Director Pere Cetkovica 11e,11000 Belgrade Tel: +381 11 2992266 info@terra-divina.com www.terra-divina.com TEHNOBETON - 2009 d.o.o., Beograd Ljubiša Popović, direktor Vladimira Popovića 38/40, blok 19, 11070 New Belgrade Tel.: +381 11 6600 141 Fax: +381 11 7121 538 ljubisa.popovic@gpzagorje.hr TELEOPTIK-GASNA OPREMA d.o.o. Lela Lakic, Director Trscanska 21,11080Zemun Tel: +381 11 3160775 Fax: +381 11 3163524 teleoptik.gasna@open.telekom. rs www.teleoptik.co.rs TEXTUS d.o.o. Milenko Rubež Surčinska 54 k, 11 040 New Belgrade GSM: 063 503 007 mi.rus46@gmail.com TEVA Serbia d.o.o. Mr ph. Lidija Marušić Rako Makenzijeva 24, 11000 Beograd Tel: +381 11 24 00 491, 24 00 492 Fax: +381 1124 00 493 lidija.marusic-rako@teva.rs http://www.teva.rs TISAKd.o.o. Belgrade Feđa Trgo dr. Vladana Djordjevica 4A 11000 Belgrade Tel: +38111 3821 001,3820 978 Fax: +381113820 990

tisak@eunet.rs TDR d.o.o. Belgrade SašaOmić MilentijaPopovica 5a,11000Belgrade Tel: +38111 6149 113 Fax: +38111 6149 117 www.tdr.hr T.K.T. / SISCIA d.o.o., Novi Sad Stankovic Tamara Beogradski kej 41, 21000 Novi Sad Tel/fax: +381 21 6611 987 tktsiscia@hotmail.com Transagent d.o.o. Nemanja Zivanovic, Director Bul.Mihaila Pupina10I,11070 Belgrade Tel: +381 11 2928280 transagent@eunet.rs office@transagent.rs TOMA TOTALd.o.o.,Sombor TomislavBošnjak VenacRadomiraPutnika 52, 25000 Sombor Tel: +381 25 433 570 tomasb@eunet.rs TRGOVINE BOSO d.o.o. ŠID BačkaPalanka BosiljkoStanić JugoslovenskeArmije 42, 21 400 BačkaPalanka Tel: +381 21 604 39 43 Fax: +381 21 740 640 boso@boso.hr www.trgovine-boso.ls.rs TVIK-DIV d.o.o. Valjevo VladikeNikolajaVelimirovića 58, 14000 Valjevo Tel: +381 14 293 740 Fax: +381 14 293 931 tvik-div@divgroup.eu http://www.divgroup.eu UNITAS d.o.o. Milan Tanasic, Director Batajnicki put 3, 11080 Zemun Tel/Fax: +381 11 307-65-84 tanasic.milan@gmail.com UNIVERZAL d.o.o. Dejan Kekić Bulevar Vojvode Stepe 60, 21000 Novi Sad Tel: +381 +381 21 6402 490 Fax:+381 21 6403068 dejan.kekic@uni.rs www.uni.co.rs UNIVERZAL-BEOING d.o.o. Verica Đurić NOVA SKOJEVSKA 17,11000 BEOGRAD tel./fax: 011/ 3564 859 univerzalbeoing.bg@gmail.com

VARTEKS PLUS d.o.o. Zemun Gospodska 3 11080 Zemun +381/11/ 617 073, 316 38 44, 613 220 +381/11/316 52 51 VARTEKS@drenik.net VATROSPREM a.d. Slobodan Cantric, Director Kumodraška 253, 11000 Belgrade Tel: +381 11 39 89 227 Fax: +381 11 39 89 299 komercijala@vatrosprem.rs inzenjering@vatrosprem.rs www.vatrosprem.co.rs VELAS d.o.o. Kralja Petra 45 11000 Belgrade Tele/Fax: +381 11 3076 056, 2102 979, 2192 603 velassrj@yubc.net Velbe Office d.o.o. Bulevar Arsenija Čarnojevića 99G 11070 Beograd tel: +381 11 311 1101 tel: +381 11 311 1301 fax: +381 11 312 2637 e-mail: velbe@velbe.rs www.velbe.r VIBROBETON d.o.o. Milena Stefanović Bul.ArsenijaČarnojevića 80/ IV/11, 11070New Belgrade Tel/Fax: +381 11 3473166 milena.stefanovic@inter-kop. com www.vibrobeton.net Vindija d.o.o., Lajkovac Miroslav Ćurčić Beogradski put 37 14224 Lajkovac Tel.: +381 14 3433 186 Fax: +381 14 3433 156 miroslav.curcic@karnakdoo.com http://www.vindija.hr ZIGANTE tartufi d.o.o. Velibor Tepic, Director IvanaKosancica br. 7, 21000 Novi Sad Tel/Fax: +381 21 548611 zigante@eunet.rs www.zigantetartufi.com ZOO HOBBY INT d.o.o.Belgrade Ivan Vukicevic Omladinskih Brigada 102 11 070 Belgrade Tel: +381 11 2227717 Fax: +381 11 2227716 info-bg@zoo-hobby.eu www.zoo-hobby.rs

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