LEADERS IN HOSPITALITY RECRUITMENT
About us COREcruitment was founded in the UK in 2005 by Managing Director, Krishnan Doyle, to provide a quality recruitment alternative in the fast paced service industry markets. Specialising in permanent and interim recruitment. COREcruitment are considered specialists within the industry for managerial appointments providing a knowledgeable, honest and reliable service to all clients and candidates.
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+44 207 790 2666
Recruitment Specialities • • • • • • • • • • • • • •
Hotel & Restaurants Bars & Clubs All Chef Recruitment Conference & Events Contract Catering Leisure & Theme Parks Executive Management Food & Retail Head Office Fitness Facilities Health & Medical Human Resources Retail
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Craig Prentice Craig joined COREcruitment from a venue, event and hospitality background having worked in some of London’s most iconic venues. Starting his working life in theatres as a trainee manager, he quickly progressed to become the youngest Theatre Manager in the West End and gained experience across a group of eight venues where he developed a passion for customer service and hospitality. Craig then went on to manage live music venue, The Forum, then onto a dual role at the London Eye looking after the hospitality operation and the wider day to day operation as duty manager where the team welcomed up to 30,000 guests in any one day. Whilst working at the Eye, he also took on an additional management position at the Roundhouse, a multi-arts venue in North London. Craig stepped into recruitment and has not looked back. Craig is part of the Catering and Events team here at COREcruitment. He particularly enjoys bringing his experience and passion for the industry to his work here at CORE.
Michelle Wells Michelle Wells is a highly motivated and passionate senior recruiter with an excellent track record in recruitment in all levels of management in hotels, bars and restaurants globally. Michelle comes from a strong restaurant operations background in South Africa, starting off at St Elmos in Hout Bay and then to the famous Mariners Wharf. Loving the hospitality industry, Michelle did her Hotel Management Diploma at Grainger Bay Hotel School and then to the bright lights of London. Michelle join the recruitment sector where she worked for another hospitality agency, mentored by Krishnan Doyle. When Krishnan took the opportunity to start COREcruitment, Michelle joined him 6 months later, focusing on Chef Recruitment. In November 2009, Michelle made the decision to come back to Cape Town and so the idea for the SA and International Division was born! Her recruitment skills are based upon understanding the needs of her clients and her candidates, always integrating with them to make the right match!
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Krishnan Doyle Krishnan has over 10 year’s market experience, focussing extensively in Europe, the Middle East and South America. Coupled with his operational background, Krishnan has also studied in Hospitality, Tourism and Facility Management in Spain and Holland, achieving a joint honours degree from one of Europe’s top Business Schools. Most recently Krishnan has also achieved qualifications from the Chartered Institute of Personal Development (CIPD), the Recruitment and Employment Confederation (REC) and an Advanced Diploma in Professional Development & Organisational Culture from a prominent London University.
OUR TEAM We have our own unique in-house training program to help develop consultants. We believe that an agency is only as good as the consultant that you are dealing with – therefore we strive to ensure expectations are exceeded at every opportunity. We are very proud that our turnover at consultant level is less than 8% over the past year and many of our staff members have been with us for at least five years
Clive Yeates Clive joined COREcruitment having previously come from a chef background working in some of London’s top rosette and Michelin restaurants. Clive then spent a year working for one of the best fine food suppliers to the Capital and the UK helping them to set up their new division getting produce direct from the Paris and Italian markets. Since becoming a consultant he has forged a strong working relationship with some of the country’s leading restaurants, Gastros and hotels and they trust his judgment to find them the perfect match for their requirements.
Oliver Griffiths Oliver is a key member of the COREcruitment team, with his extensive industry knowledge and effective recruitment process Oliver has been particularly successful at COREcruitment to date. Oliver specialises in hotels, resorts and high end fine dining restaurants. Some of Oliver’s biggest clients include Crown Plaza, Gordon Ramsay, Sushi Samba, D&D London, Hall & Woodhouse, Enterprise, Brompton Brands and more! Oliver has placed candidates in the following positions; Restaurant Managers, Bar Managers, Resorts Managers, Sales Managers, Team Leaders, Retail Managers and more.
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Beatrice Forest Beatrice joined the COREcruitment team in November 2012 and successfully completed our in house training program. After a Bachelor degree in Hospitality and Tourism management, Beatrice graduated with a Master in Hospitality Management from A.I.M International Business School (Assoc. with Cornell University). After an early career in France and Canada, Beatrice decided to move to the UK in 2009. From Front of House to Assistant F&B Manager within a branded Hotel Operations Beatrice has gained an excellent knowledge of the Industry.
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Testimonials
“I have worked with COREcruitment for many years and have always found the team to be proactive and professional either when i an recruiting or when Krishnan found me my current dream job! I would have no hesitation in recommending them.”
Kerry O’Connor Mondrian London F&B Director
“We found COREcruitment excellent in helping us find a General Manager for our Golf Club. They produced a good shortlist with good differing background to help in our decision making process and in picking our chosen candidate.” Edward Fitzmaurice The Warren Golf Club Owner
COREcruitment’s dedication to understanding the requirements of our business and our working culture really sets them apart from the competition. We have worked successfully with Clive on several key senior positions and we have always found that candidates are exceptionally well briefed and that, once appointed, they commit to long term employment with our group. I would highly recommend COREcruitment for their service standards; attention to detail and personalised approach.
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“We have been working with COREcruitment for a number of years but this has increased recently in our search for beauty therapy candidates. I have found Beatrice Forest to be one of the most efficient and thoroughly organised agents I have ever worked with. All candidates are thoroughly reference checked and are well briefed prior to interview. Generally the standard of candidates is very high and we have recruited a number of new employees through COREcruitment. I would thoroughly recommend COREcruitment and have been very happy with the service I have received from them.” Human Resources Manager Auchrannie Resorts
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What we cover
AREAS WE COVER • • • • • • • • • • • •
Branded Hotel Boutique Hotel Resorts & Leisure Park Catering & Events Management Conferences & Banqueting Bars & Pubs Restaurants & Food Retail Revenue Management Maintenance & Engineering Fine Dining Restaurants Housekeeping Management Sales
Positions WE COVER •
• • • • • • • • • • • • • • • • • • • •
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Executive Management (Director, CEO, Head of Operation) Head of Operations Area & Cluster Manager General Manager Operation / Deputy Manager F&B Management (Restaurant, Bar, Café) Fine Dining Restaurant Manager Chefs and Kitchen Team (from CDP to Executive Chef) Front of House / Reception Manager Revenue Managers Housekeeping Manager Maintenance Manager & Engineers Conference & Banqueting Manager Event Manager Sales Manager Marketing Manager Human Resources & Support Business Development Manager Finance Director Finance Controller F&B controller
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GLOBAL COVERAGE In addition to the London Head Office, COREcruitment has rapidly expanded their presence throughout the UK and now has developed international coverage with a branch in South Africa acting as the hub for all international recruitment. COREcruitment are currently working with over 200 businesses within the UK, Africa, Europe, the Middle East and more recently developed business within Australia and South East Asia.
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Global Coverage In addition to the London Head Office, COREcruitment has rapidly expanded their presence throughout the UK and now has developed international coverage with a branch in South Africa acting as the hub for all international recruitment. COREcruitment are currently working with over 200 businesses within the UK, Africa, Europe, the Middle East and more recently developed business within Australia and South East Asia.
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Recruitment PROCESS Firstly, we ensure we have authorisation to recruit. We keep regular contact with all candidates. So when a job comes in, our consultants already know what candidates would be suitable. Our system is our first port of call, we then advertise the role on over 25 different sites as well as post it all over our social media sites. All adverts will be ‘blind’, meaning it’s fairly generic and no candidate will be able to identify the company.
Upon identifying the candidate’s suitability we conduct a second telephone interview which is more specific to the job at hand. During this interview not only do we present our client in the best possible light but we feel it is important to properly brief the candidates on the vacancy and company. It is important that we match this with the reality of the job role and the problems that candidate might face.
After the candidate has completed all 3 interviews, we send their CV across to our client along with a detailed profile and breakdown about the candidate. If our client wants to interview the candidate, we will organise everything necessary to make it happen.
The next stage of our process is by initially screening a candidate by conducting a non-vacancy specific telephone conversation. This is because the candidates we register are matched on what they want to do – rather than what they apply for – this way we can find a much better long-term
If we find suitable candidates beyond this stage we then ask them to come into the office for a face to face interview. This process may seem exhaustive however; we believe this is necessary to get a complete feel of not only the candidate’s experience but their personality and work attitude.
COREcruitment has a well-structured process for sourcing your ideal candidate. We aim not to find ‘A’ candidate to fill a position but ‘The’ right ‘person’ for your organisations culture and service ethic. COREcruitment promises to uphold the integrity and values of our clients, acting as true representatives of the organisations we represent in the marketplace.
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Events Trade Shows COREcruitment has recently become more involved in industry specific trade shows. Recently, our hotel team exhibited at Hotelympia, Hospitality Show and Hotel-Expo. The main purpose for us exhibiting at these events is to reinforce our presence within the hotel industry and be present to meet existing clients and candidates. From these
Annual Network Our team feels it is extremely important to attend as many industry specific events as possible. This is so we can ensure we are up to date with all industry news and developments. Therefore, you will always see someone from our COREcruitment team at any Hotel, Restaurant, Bars and Catering event organised.
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Monthly Network Events
shows we have also found it to be extremely beneficial for meeting new clients, scouting out new talent, keeping ourselves up to date with new industry technologies and listening to industry professionals. COREcruitment keeps all clients and candidates aware of our upcoming events through all our social media websites.
As an agency we believe it is extremely important to regularly engage with our clients and candidates to provide a more effective and professional service. These events are beneficial for both clients and candidates. These events are generally hosted the last Thursday of each month. Contact Katherine (Katherine@ corecruitment.com) for more information.
Awards & Sponsorship COREcruitment is proud to show our support to all our clients by attending all industry award events. This includes ‘Best Employer in Hospitality’ and the ‘Catey Awards’.
events where possible. Some previously sponsored events by COREcruitment include; Springboard events, ‘HR in Hospitality Awards’ and many more!
COREcruitment like to further show their support by sponsoring
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Referrals We have a target at COREcruitment that 40% of our placed candidates will come via referrals and recommendations – good people tend to know good people. We actively incentivise candidates to put us in touch with their friends, colleagues and contacts to find a higher number of ‘passive job seekers’
Internet We use a variety of websites for advertising and CV databases - depending on location and specialism: Caterer, CV-Library, Monster, Reed, Total jobs, manager. co.uk, turijobs, Catererads.com , Careersbank.com, The ladders, Simply sales jobs, Sales target, Career structure, Gumtree, Jobs on line, Solidstaff, Strikejob.com etc
Open Days Another one of our popular methods of attracting candidates is organising an open day. Essentially open days are an opportunity for potential members of staff to visit your business at one of your locations, interact with your members of staff to further our understanding of your business.
Psychometrics We also have the ability to use our in house system of psychometric testing. We have found this especially useful as part of the recruitment process to double check that a candidate has the appropriate ability levels to be successful in a role.
Candidate Attraction
International job boards: Asiacaterer.com, pnet.co.za, corecruitment.co.za, Recruitgulf, lodgestaff.com, craigslist.com, mygulliver.com, hospitalityoffers. com, HCareers, Mayomann, Caterer Global.
Social Media More recently our focus has been on using social media to attract candidates. We see this as being a key area of growth for us as a business and 12 months ago we appointed an in-house web developer and SEO specialist to manage our social networks and on-line presence. It is important to embrace social networks as part of any business’s recruitment strategy. COREcruitment has adopted a 2-tier strategy: with more recruitment
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orientated we are more geared towards actively networking with potential candidates; on networks that are more social by nature we position ourselves more from an employer branding perspective giving updates to candidates on building their ‘social work profile’ or with updates and notifications of industry news through our Twitter and RSS feeds.
to maintain ‘quality control’ and brand perception. Candidates still like to be contacted personally and be treated as individuals. Since appointing our social media and web specialist, direct applications have increased to 25% of our applications on an average week with our website receiving anywhere from 12,000 to 15,000 hits per week (past 12 months).
It is important that new trends are identified quickly and adapted to. That being said it is important
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Making Contact contact our consultants direct
United Kingdom
Managing Director
COREcruitment
Krishnan Doyle: Krishnan@corecruitment.com
4-10 Artillery Lane
Senior Hotel, Catering & Event Recruitment
London E1 7LS
Craig Prentice: Craig@corecruitment.com
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Hotel UK and International Recruitment
London +44 207 790 2666 Bristol +44 117 959 5771 Leeds +44 113 819 9994 Manchester +44 161 914 7832 Birmingham +44 121 296 1602 Glasgow +44 141 249 0414
Beatrice Forest: Beatrice@corecruitment.com Hotel UK and International Recruitment Oliver Griffiths: Oliver@corecruitment.com Senior Consultant - Chef Recruitment Clive Yates: Clive@corecruitment.com
3rd Floor
South Africa COREcruitment
International Recruitment
Hout Bay 7806
Michelle Wells: Michelle@corecruitment.co.za
Cape Town +27 28 254 9177
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Holland +31 (0)20 262 0088 holland@corecruitment.com