Relaunch ready: how the sector is preparing for reopening
Relaunch ready
Recruitment needs Recruitment needs 100% 95% 90% 85% 80% 75% 70% 65%
60% 55% 50% March 2020
Mapal Group
March 2021
June 2021
November 2021
Relaunch ready
How companies are preparing for reopening What steps are you already taking to prepare for reopening? 0% Renewing training materials Updating job descriptions and adverts Calculating resource requirements Updating existing technologies Implementing new technologies
Reviewing the benefit package Training leaders on recruitment
Mapal Group
10%
20%
30%
40%
50%
60%
70%
80%
Relaunch ready
Biggest concerns in relation to onboarding new people What are your biggest concerns in relation to onboarding new people? 0% Product quality and delivery Impact on guest experience Timescale
Dilution of company culture High churn Remaining compliant High cost of training Impact on team morale
Mapal Group
10%
20%
30%
40%
50%
60%
Relaunch ready
Challenges operators are facing during the first 100 days of onboarding new employees ✓ ✓ ✓ ✓ ✓ ✓ ✓
Mapal Group
Getting all the training done alongside their day-to-day job Commitment and follow-through of new-starters High churn Not enough time to bring people to the level needed Culture fit Lack of resources Getting the standards right with bulk recruitment
Relaunch ready
Top 5 skills employers predict they’ll lack the most 1. 2. 3. 4. 5.
Mapal Group
Junior/entry level F&B staff (27.1 %) Food & Beverage Management (14.3%) Pastry Chef / Chef de Partie /Commis (11.4%) Kitchen Staff (10%) Housekeeping (8.6%)
Relaunch ready
Top positions employers are planning on recruiting for 1. 2. 3. 4. 5.
Mapal Group
Junior/entry level F&B staff (36.6%) Kitchen Staff (12.7%) Executive Chef / Head Chef / Sous-Chef (8.5%) Head Office / Support roles (HR /Marketing/Sales) (8.5%) Food & Beverage Management (7%)
Relaunch ready
Training the team After reopening, I don't think there will be enough time to train employees before the peak season starts (1- do not agree; 5- agree completely) 35% 30% 25% 20% 15% 10% 5% 0%
1
Mapal Group
2
3
4
5
Relaunch ready
Making up for the lack of skills I will have to hire more employees to make up for the lack of highly skilled workers (1- do not agree; 5- agree completely) 40% 35% 30%
25% 20% 15% 10% 5% 0% 1
Mapal Group
2
3
4
5
Relaunch ready
Aftermath of Brexit In the aftermath of Brexit do you expect to have less EU workers (1- do not agree; 5- agree completely) 35% 30% 25% 20% 15% 10% 5% 0% 1
Mapal Group
2
3
4
5
Relaunch ready
Hiring after Brexit Where do you think most of your new recruits will come from?
United Kingdom
Mapal Group
European Union
The Commonwealth
Other
Thank you!