CONTENTS CHAMBER PROFILE
FOCUS FEATURES
FIRST WORD
Chamber Chief Executive Stuart Elford welcomes in an historic new era
MEMBER NEWS
City College Plymouth marks strong partnership with University of Plymouth Plymouth enjoys financial boost as cruise bookings double
Opportunities for local suppliers to work with Plymouth’s biggest organisations
How the South West Visitor Economy Hub can benefit your business
CHAMBER NEWS
Report shows significant strides forward in building region’s future workforce
A warm welcome to our new International Trade Executive
Pictures from this quarter’s Devon Chamber and member events
A warm welcome to all our new Devon Chamber members
SECTOR FOCUS
SKILLS
City College Plymouth: The place to go for apprenticeships
EDUCATION
University’s new wind tunnel aims to power R&D innovation
DIGITAL
How cyber security awareness training can help protect your business ENERGY
How to procure energy: A strategic guide for businesses
ORGANISATIONAL CULTURE
Culture in the workplace: How important is it?
DIGITAL
ITEC explores the benefits of implementing a digital workplace TRANSPORT
Great Western Railway celebrates Marsh Barton Station success INSURANCE
Understanding key person insurance with Marsh Commercial BUSINESS PROTECTION
Get a free drone roof inspection from Retain Limited CHAMBER PEOPLE
Charlotte Percival, Projects and Events Administrator at the Devon Chamber
FIRST WORD
THE OFFICIAL PUBLICATION OF DEVON CHAMBER OF COMMERCE
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Front cover: Devon Chamber Merge
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A very warm welcome to our packed autumn edition of Profile magazine - the first since the merger of the Devon & Plymouth and Exeter Chambers to form a new Devon Chamber, and the first to feature its branding.
The Devon Chamber is designed to give all our members expanded access to the resources you need to thrive and will mean more networks, more services, and more opportunities for businesses across the region.
We are working very hard behind the scenes to improve the benefits under this new umbrella organisation to make the processes as seamless as possible as we look to create an even more powerful voice for Devon businesses in regional, national, and international conversations.
It is particularly fitting that this edition of Profile has a focus on Exeter, as well as the tech and digital sectors.
We are very grateful to Optimising IT in Exeter for partnering with us for this publication, which we simply couldn’t produce without incredible support like theirs.
The Exeter-based company has grown rapidly in the past decade and has some hugely exciting plans for the future.
While on the subject of celebrating South West businesses’ success, we can’t wait to welcome you to the Life Centre on Wednesday 16 October for this year’s Devon Business Show.
At the time of writing there were only a handful of stands remaining for Devon’s biggest business show, which returns with a fresh new format that will promote inclusivity and feature exciting, innovative and interactive displays.
CHAMBER PATRONS
This edition also features loads of brilliant pictures from our own events and yours in our Social Diary section, not to mention valuable insights from our patrons, partners and members.
Thank you to each and every one of you who has contributed to this edition.
Profile is the only Devon-wide business magazine and has a growing reach, so if you would like to get your business in front of an audience of thousands, then please do get in touch.
You can read more about the new Devon Chamber and all the exciting additional benefits our members will receive inside. So, turn the page and happy reading!
STUART ELFORD
CHIEF EXECUTIVE, DEVON CHAMBER OF COMMERCE
CITY COLLEGE PLYMOUTH MARKS LONG-STANDING PARTNERSHIP WITH UNIVERSITY OF PLYMOUTH
Plymouth’s two largest education providers - and two of our proud Devon Chamber Patrons - City College Plymouth and the University of Plymouth, are celebrating a long-standing partnership.
The new era for the relationship represents a mutual strategic commitment to the people of Plymouth and the surrounding area, with a clear focus on their respective work with industry and employers, alongside their civic engagement. At the heart of the collaboration is the drive to support the local economy through education and skills development.
The collaboration aims to meet the needs of local employers, ensuring that students are equipped with relevant skills for the job market.
By working together, City College Plymouth and the University of Plymouth will continue to focus on raising aspirations and improving attainment in schools, and expanding access to higher education, providing more opportunities for the people of Plymouth.
Knowledge exchange, research collaboration, and access to new funding opportunities will also be facilitated as part of the partnership.
Jackie Grubb, Chief Executive of City College Plymouth, said: “The College’s partnership with the University of Plymouth began with just eight higher education students in 1991.
“It has since grown to support thousands of degree-level students annually and nearly 18,000 degree-level qualifications have been awarded through our collaboration.
“As a College, we are committed to expanding access to higher education and providing more opportunities for students in Plymouth. We’re delighted to continue working alongside the University to support the needs of our community and ensure a prosperous future for our city, together.”
Professor Judith Petts DBE, Vice-Chancellor of the University of Plymouth, expressed her enthusiasm for the strengthened partnership: “Whilst the University works with many
academic partners, our relationship with City College Plymouth has always been among the most important.
“We are close neighbours in every sense, with shared values and a deep commitment to the people of Plymouth and the surrounding area. I am delighted to have signed this MOU that strengthens and extends our collaboration as two of the city’s key institutions, with a mutual strategic commitment to industry, employers and civic engagement through our employees, learners, and communities.”
This collaboration aims to create a thriving educational ecosystem that benefits both current and future generations, ensuring that the community of Plymouth can flourish and adapt to the evolving landscape of both education and employment.
DISCOVER HOW YOUR BUSINESSES CAN HELP SHAPE FUTURE CLIMATE LEADERS
Are you a Devon-based enterprise looking for a way to make your business greener?
Turn one of your eco-conscious employees into a climate champion through a Future Climate Leaders Skills Bootcamp.
Developed by experts at the University of Plymouth, this 10-week course is designed for Devon-based individuals currently in employment.
Up to 90% funded, it is an exciting training opportunity employers can offer to a member
of staff who is passionate about sustainability.
Learners will attend a full-day in-person session every Thursday from 3 October to 5 December where they will explore handson environmental challenges, work through a science-based curriculum and develop a sustainable action plan to implement at work.
They will get support developing a sustainability action plan, incorporating their new know-how each week and tailoring it to their place of work, tackling your enterprise’s
environmental challenges.
Upon completion, learners must be given an additional responsibility or new role; for example, sustainability lead.
Find out more on the University’s website: www.plymouth.ac.uk
Plymouth enjoys financial boost as cruise bookings double
Plymouth’s growing cruise business has seen bookings double, bringing in an extra £1.5 million spend to the city this year.
That’s the figure gathered from the thousands of passengers and crew from the flotilla of ships visiting Britain’s Ocean City.
Industry data claims that on average each cruise visitor spends around £90, however, Plymouth and the surrounding economy also benefit further financially from additional income including port and pilotage fees and the spin-off spend associated with excursions.
Amanda Lumley, Destination Plymouth Chief Executive, commented: “This is a fantastic boost to the local economy and it is growing by the year. We’re delighted to see so many passengers and crew enjoying our city and spending on everything from visiting the attractions and taking tours, to the gift shops and other retail outlets, cafes and restaurants.”
Post-pandemic the city welcomed seven cruise ship visits in 2022 and this year bookings doubled to 14, equating to a potential 10,500 passengers and more than 5000 crew.
The ships range from smaller vessels with
a capacity of fewer than 300 passengers to those carrying upwards of 1500.
Plymouth’s Cruise partnership of AB Ports, Cattewater Harbour, the City Centre and Waterfront Business Improvement districts and the City council along with a brilliant team of volunteer cruise Ambassadors all work together to attract and create a world class welcome experience to the city for all the visiting cruise guests.
Glen Gardner, Cruise New Business Development Manager at Destination Plymouth, said: “There are cruise ships from German, British, American and French cruise operators with brands representing the premium, luxury, and expedition markets.
“Ten of these cruise ships are first time visitors to Plymouth and, during such inaugural visits, it’s a long maritime tradition to exchange plaques between the Master of the vessel and the Port’s Harbour Master or local representative, so a plentiful supply of plaques is needed for this year.”
One of the businesses to benefit from the visits is Plymouth Gin which provides samples to tourists during the welcome celebrations.
The company’s Brand Home Manager, Harriet Dailey, said: “The growth in the number of cruise visits Plymouth is receiving has had a positive effect on our business and the city as a whole.
“There is always a really nice buzz in the air on the days a ship is in. We have such a lovely city with great things to offer and I think arriving at The Barbican, with the mixture of shops and restaurants, is a fantastic first impression. We often give out samples of our products to welcome the guests as they arrive and benefit from them visiting for tours and to buy souvenirs.”
Next year looks just as busy with ten vessels already confirmed and a further four pending.
Progress report shows significant strides forward in building region’s future workforce
A report published in September revealed that our Devon and Somerset Local Skills Improvement Plan (LSIP) is on track to deliver 20 key actions to boost future workforce skills.
Since 2023, we have been working on this Plan with more than 700 employers and the region’s colleges, universities and education providers to implement better ways of making sure employees are better equipped for the future of work.
Jointly led by the Devon Chamber of Commerce and Somerset Chamber of Commerce, the Government-backed LSIP is expected to unlock the potential of both counties, providing businesses and organisations with the critical skills they need to thrive, while enhancing what Higher Technical Qualifications offer.
Ronnie Carter, LSIP Executive and Projects Manager, said: “The publication of this Progress Report marks a significant milestone in our journey towards enhancing the skills landscape in Devon and Somerset.
“Through close collaboration with employers and key education providers, we are laying the groundwork for a workforce that is not only skilled but also adaptable to the demands of
the future.
“This report reflects our commitment to delivering impactful change, and we invite businesses to engage with us as we continue to build a stronger, more resilient economy for our region.”
David Crew, Managing Director of Somerset Chamber of Commerce, said: “Our daily conversations with businesses indicate that skills and accessing talent to grow remains a key issue for many Somerset businesses.
“The LSIP in Somerset has seen key stakeholders, including skills training providers and further education colleges, work collaboratively with businesses to address the LSIP priorities together, through an employer-led approach.
“The LSIP will lay the foundations for Somerset to have the high-quality skills provision which responds to the needs of businesses, which will be vital for businesses in our region to thrive. I would like to thank all LSIP partners for their efforts, and look forward to seeing further developments as
Plymouth’s unique appeal as a cruise destination is confirmed by Silversea Cruises’ Manager of Destination Experiences, Susanna Carpaccio, who said: “The city is really well received with its distillery, museums, local shops and tours in the countryside and maritime history. The majority of passengers – 70% – are Americans interested in the Mayflower connection. Plymouth is a beautiful location.”
this critical work continues.”
Minister for Skills Rt Hon Baroness Smith added: “I welcome the publication of the Local Skills Improvement Plan Progress Report for Heart of the South West. These reports set out progress made on meeting the skills needs of local employers.
“As well as being a valuable source of information for local skills deliverers, employers and stakeholders, the reports along with the LSIPs themselves, will provide important intelligence for the newly established Skills England.”
LOCAL SUPPLIERS GIVEN NEW OPPORTUNITIES TO WORK WITH PLYMOUTH’S BIGGEST ORGANISATIONS
More than £3.4 billion worth of business opportunities are already available on Plymouth’s newest and largest platform for accessing tenders, procurement opportunities and finding local suppliers.
Find It In Plymouth (finditinplymouth.co.uk) has officially launched, giving businesses the chance to receive regular opportunities and supply their goods and services to some of the city’s biggest organisations.
More than 100 opportunities have already been posted, with a total value of £3.44 billion.
Hundreds of businesses have already registered on the platform and started accessing local opportunities - and there’s an open invitation to the rest of the city’s
enterprises to get started for free on the new platform.
They’ll also be able to advertise their own opportunities and find suppliers easily.
It’s free to sign up to Find It In Plymouth, a partnership between Devon Chamber of Commerce, Babcock and Plymouth City Council to support the supply chain and encourage spending in the local economy by larger organisations.
The aim is to bring buyers and suppliers together to boost the local economy, secure jobs and support our region's carbon reduction goals.
The new platform is simple to register for and supported by some of the city’s biggest
names. It is an extension of the collaboration between partners that has included the successful series of Meet the Buyer events hosted by the Devon Chamber with Babcock and SMS Group, where the city’s supply chain get the chance to meet some of the biggest names in the city. The Chamber has also led on the series of Pitch and Procure events, where SMEs get the chance to ‘pitch’ their services and products to some of the region’s largest organisations.
Chamber CEO Stuart Elford said: “The Find It In Plymouth platform is a tremendous step for local procurement. For many years we have been trying - with success - to find ways of bringing buyers and suppliers closer together.
“Our regular Meet the Buyer events have done an awful lot to achieve this but this new platform will transform the way that buyers and suppliers communicate with each other quickly and easily - meaning better, more efficient business that takes place locally.”
DEVON & PLYMOUTH CHAMBER AND EXETER CHAMBER UNITE
TO CREATE NEW UMBRELLA BUSINESS ORGANISATION
The Devon & Plymouth Chamber and Exeter Chamber have merged to create a powerful new voice for businesses across Devon.
This newly formed Devon Chamber unites two major business organisations, offering enhanced support and resources for all businesses across Devon, and increased access to networks and services for existing Chamber members. Members in Exeter and Plymouth will continue to benefit from local support through their respective boards.
As part of the merger, members will automatically gain access to a wider range of resources from both Chambers. This includes participation in over 100 annual networking events, a stronger platform for business promotion, and additional support services through the British Chambers of Commerce.
Exeter and Plymouth Chambers will retain their distinct identities and member offerings within their respective regions. However, all members will now have access to
“This is a landmark moment for the Devon business community. By combining the strengths of Exeter and Plymouth Chambers, we’re forming a dynamic, collaborative organisation that will amplify the voice of businesses across the region.”
-Richard Stevens Chair of the Devon Chamber
benefits at the county level and through the British Chambers of Commerce, an especially valuable addition for Exeter Chamber members.
Richard Stevens who will remain Chair of Plymouth Chamber, has been appointed Chair of the newly created Devon Chamber. Richard said: “This is a landmark moment for the Devon business community. By combining the strengths of Exeter and Plymouth Chambers, we’re forming a dynamic, collaborative organisation that will amplify the voice of businesses across the region. Crucially, this isn’t just about Exeter and Plymouth—our mission is to build a Chamber that serves all businesses in Devon, from the cities to smaller towns and rural areas. We’re dedicated to
ensuring that every business, no matter where it’s located, has a voice at local, regional, and national levels.”
Steve Gates, the current Chair of Exeter Chamber and now Vice-Chair of the new Devon Chamber, said: “The merger gives Exeter Chamber strength from unity with Devon and Plymouth Chamber but also increased capacity to focus on Exeter issues for the city’s business community. The Exeter Chamber team and board will continue to represent businesses and facilitate business success by providing opportunities to connect, gain insight and grow.“
The new structure will take effect from 1 October 2024.
MAKING IT PERSONAL With Optimising IT
Optimising IT is one of the fastest expanding IT infrastructure and cybersecurity firms in the South West. With a rock-solid ethos based on ethical working and personal connection (it’s already a B-Corp); this progressive company which started life in a living room has grown rapidly in its 10 years. We caught up with MD Todd Gifford to discover just how they did it.
supply matters hugely in business and working with other B-Corps is a key part of our recent success and growth.
Why expand into the South West?
The potential here in the South West is
alone. To us, these are all markers of a thriving, diverse business community.
Tell us what’s special about the region and its business community?
“IN OTHER, OFTEN BIGGER, CITIES WE FOUND BUSINESSES CONNECT ONLY WITHIN THEIR OWN SECTORS; IN EXETER WE FIND THAT EVERYONE IS TALKING TO EACH OTHER”
Take us back, how did Optimising IT start?
The business started in April 2013 in founder Gary Smith’s living room delivering a 5-year IT infrastructure project for the company’s, then, only client. I joined the business, as its 7th employee in 2015. Today we employ 33 people with offices in Gloucestershire, Bristol and Exeter. Ours is a business based on trust, simplicity and respect with an aim to raise the standard of IT and cybersecurity for businesses.
We’ve been hearing a lot about B Corps recently, what made you become one?
We became a certified B Corp in February 2023. It was both the right thing to do and of course makes business sense. We are increasingly finding that ethical sourcing and
huge. There is a fantastic amount of inward investment in Exeter, new and start-up businesses are thriving here, and the city is predicted to become one of the UK’s fastest growing economies. One of the primary reasons we set up an Exeter office in February 2023 is because we recognised the sheer number of value-aligned businesses in the area; businesses that are similarly minded to us, that we want to work with.
We also choose to do business with other B-Corps, we work well with them and know they have been through the same quality processes we have. There are over 2000 B-Corps in the UK, with the South West, in particular Devon and Cornwall, having a high number. There are more than 70 B-Corps in Exeter
Exeter Chamber has played a big role in Optimising IT’s growth and success. The range of events the Chamber hosts, the fantastic business community that network in it, the social media presence – everything about the organisation meant that we wanted to be part of it. Being a Growth Partner has given us tangible benefits and opportunities we wouldn’t otherwise have. The Exeter business community is really positive and
The Optimising IT team celebrate their B Corp certification.
MD Todd Gifford
inclusive. In other, often bigger, cities we found businesses connect only within their own sectors; in Exeter we find that everyone is talking to each other and clearly benefitting from those networks. We’ve taken a longterm commitment to supporting Exeter City Football Club until 2029. Putting down roots and being part of a club which is owned by the fans for the fans is absolutely where we are as a business. At grass-roots level, we’ve also just signed up to support Clyst Valley Football Club, whose grounds are next to our new offices in Winslade.
and structures are set up in the right way to maximise the efficiencies of AI and use it to transform processes and reduce overheads. What’s next?
“THERE ARE MORE THAN 70 B-CORPS IN EXETER ALONE. TO US, THESE ARE ALL MARKERS OF A THRIVING, DIVERSE BUSINESS COMMUNITY.”
What are your customers main concerns in 2024?
AI is the real focus currently. There’s a lot of hype in the media about AI but it’s so new, very few have experience delivering it in a way that adds tangible business value. The team at Optimising IT has been working with and building our own AI capability over the last two years, pushing the edges of it to really understand its capabilities and how it can benefit businesses. We are now working with our clients to ensure their business data
We moved to our new offices at Winslade Park in August this year – giving us a lot more space to work and grow. We have strengthened our management team with 3 new appointments and, because of the breadth of expertise and dedication within our existing team, have been able to make well deserved promotions to senior leadership roles for exceptional colleagues. We have grown by 30% this financial year, our ambition is to keep growing at that rate and make Exeter our business hub.
PROMOTION FOR EMMA MALLET
With a new role as Regional Sales Manager, Emma is clear about her mission, and passionate about helping South West SMEs achieve their growth ambitions. She said: “My new role is all about working with aligned businesses to understand their goals and find a way that technology can help them achieve them. At Optimising IT we aren’t just transactional, we really care about helping other businesses grow and succeed and know that we can make a difference – both technically and personally. Genuinely solving problems and building relationships with honesty and trust is what makes me proud to be part of Optimising IT.”
Having joined the firm one year ago, Emma was originally introduced to Todd at Exeter Chamber’s Summer Bash. Since then, she has played a pivotal role in the Chamber, as part of the EXIST steering group and as a founding member of NextGen. She’s passionate about helping young people benefit from the Chamber events and networks to make the most of their careers here in Devon.
Emma Mallet
THE IMPACT OF AI ON BUSINESS
Artificial Intelligence (AI) has revolutionised how industries work across the globe, and East Devon is no exception.
As businesses in this picturesque region strive to remain competitive, AI offers unprecedented opportunities to enhance operations, improve customer experience, and drive innovation. Matt Melksham, Partner at Westcotts explores these multifaceted impacts of AI on businesses.
Enhancing operational efficiency
AI technology is transforming how businesses manage their operations. Automation of routine tasks is one of the primary benefits, allowing companies to streamline processes and reduce human error. For instance, local manufacturing firms are leveraging AI-driven robots for assembly line tasks, which not only speeds up production but also ensures higher precision and consistency.
Additionally, AI-powered data analytics tools are enabling businesses to make more informed decisions. By analysing large volumes of data, these tools provide insights into market trends, customer preferences, and operational bottlenecks. This allows businesses to optimise their supply chains, manage inventory more effectively, and anticipate market demands, thereby reducing costs and increasing profitability.
Revolutionising customer service
Customer service is another area where AI is making significant inroads. Many businesses are adopting AI-powered chatbots and virtual assistants to enhance customer interactions. These AI tools provide instant responses to customer inquiries, handle routine service requests, and offer personalized recommendations, thereby improving the
overall customer experience.
For example, local retailers are using AIdriven chatbots to manage online customer support, freeing up human staff to handle more complex issues. This not only improves response times but also ensures that customers receive accurate and consistent information. Furthermore, AI’s ability to analyse customer feedback and behaviour helps businesses to tailor their services to meet the specific needs of their clientele, fostering greater customer loyalty and satisfaction. Driving innovation and growth
AI can also act as a catalyst for innovation and economic growth in East Devon. Businesses are increasingly investing in AI technologies to develop new products and services, thus staying ahead of the competition. In the agricultural sector, for instance, AI-powered drones and sensors are being used to monitor crop health, optimize irrigation, and predict yields. This not only enhances productivity but also promotes sustainable farming practices.
Moreover, the adoption of AI is attracting new businesses and investments to the region. Tech startups specialising in AI solutions are setting up operations, drawn by the area’s supportive business environment and growing demand for advanced technologies. This influx of businesses is creating job opportunities and contributing to the local economy’s diversification and resilience.
Challenges and considerations
Despite its numerous benefits, the integration of AI into businesses is not without challenges. One of the primary concerns is the potential displacement of jobs due to automation. As AI takes over routine and repetitive tasks, there is a growing need for
the workforce to adapt and acquire new skills. To address this, local educational institutions and businesses are collaborating to offer training programs that equip employees with the necessary skills to thrive in an AI-driven landscape.
Data privacy and security are other critical considerations. The use of AI involves the collection and analysis of vast amounts of data, raising concerns about how this data is stored, used, and protected. Businesses must ensure they comply with data protection regulations and implement robust cybersecurity measures to safeguard sensitive information.
Conclusion
The impact of AI on businesses in East Devon is profound and far-reaching. From enhancing operational efficiency and revolutionising customer service to driving innovation and economic growth, AI is reshaping the business landscape. However, it is essential for businesses to navigate the challenges associated with AI adoption carefully. By embracing AI and addressing these challenges, businesses in can unlock new opportunities, foster sustainable growth, and maintain their competitive edge in an increasingly digital world.
The Westcotts digital team can offer friendly and personal support if you are looking to explore the opportunities of AI in your business. Get in touch with Matt Melksham at matt.melksham@westcotts.uk or call 01363 775426.
Meet our Digital Team
At Westcott’s our Digital Team is dedicated to transforming how we serve our clients by leveraging cutting-edge technology and innovative solutions. We understand how technology can be used in a business to enable you to get the results you want, taking businesses from process reviews to software installations and beyond.
Matt Melksham
Ultra marathon runner who heads up our Crediton office and is passionate about building strong relationships with long standing clients.
Adam Croney
Our Head of Digital and go-to guru for cloud accounting, futureproofing our clients and helping them to unlock the full potential of digital tools.
Will Francis Stuart Pedlar
Digital Lead and cloud accounting expert, streamlining financial systems and delivering innovative solutions for diverse clients.
Specialist in cloud accounting, working directly with our clients and team members to optimise performance from our app stack.
SKYPARK II: PIONEERING SUSTAINABLE BUSINESS GROWTH IN EXETER
Onyx Business Parks proudly announced the launch of Skypark II, a state-of-the-art commercial development in Exeter.
This new phase is built on the success of Skypark I, offering an additional 36 highquality, modern business units designed to meet the diverse needs of contemporary enterprises.
Skypark II is strategically located near the M5, providing excellent transport links for businesses and customers alike. This prime location is part of the Exeter & East Devon Enterprise Zone, a hub for innovation and economic growth.
II. This development not only provides modern and flexible business units but also emphasises our commitment to sustainability. We believe that Skypark II will play a crucial role in fostering economic growth and innovation in Exeter, and we look forward to welcoming new businesses to our community.”
Skypark II is more than just a business
facilities, strategic location, and focus on sustainability, Skypark II is set to become a cornerstone of business success in the South West.
“SKYPARK II IS MORE THAN JUST A BUSINESS PARK; IT’S A COMMUNITY.”
The scheme is designed with sustainability in mind. Features include solar PV panels, electric vehicle charging points, covered bike storage and the latest insulated panel technology to reduce operational costs.
Lewis Watts, the Sales Manager at Onyx adds “We are thrilled to see the completion of
park; it’s a community. By joining Skypark, businesses become part of a thriving entrepreneurial ecosystem. The development’s strategic location and high-quality facilities make it an attractive option for businesses looking to expand and innovate.
Onyx Business Parks’ commitment to delivering Skypark II underscores its dedication to fostering economic growth and sustainability in Exeter. With its modern
Onyx Business Parks specialises in high-specification, freehold commercial developments. With an innovative approach, Onyx offers a hybrid of industrial, office, and storage spaces. Our multi-functional, high-quality buildings cater to diverse SMEs across the Southwest, including sectors like science, engineering, robotics, medical, education, and aerospace. Leveraging years of experience, our team has redefined the industrial market with superior amenities to support ambitious, growing businesses. Follow our socials today to keep up to date with this exciting development. www.onyxbusinessparks.com
Skypark
MODERN NETWORKS OFFER MODERN SOLUTIONS
In today’s fast-paced digital landscape, small and medium businesses face the challenge of managing complex IT needs with limited resources.
Exeter-based Managed Service Provider, Modern Networks, offer cost-effective solutions which ensure that businesses across the South West stay competitive by optimising infrastructure, enhancing communication
and safeguarding your data. By outsourcing IT functions, you can focus on your core operations while benefiting from 24/7 monitoring, enhanced security, and scalable
and you gain an extension of your existing team full of experts in their field from security officers and networking engineers. As organisations continue to embrace digital transformation, partnering with managed service providers such as Modern Networks is becoming a strategic necessity, helping you innovate, reduce risks, and achieve long-term
RAMM RECEIVES £13K NATIONAL LOTTERY BOOST FOR OVER-50S PROJECT
Exeter City Council’s Royal Albert Memorial Museum & Art Gallery (RAMM) is celebrating after receiving a National Lottery award from The National Lottery Community Fund for its ‘Museum Meet-Up’ project.
RAMM will use the money to run ‘Museum Meet-Up’, a programme for local people over 50 who are facing anxiety and loneliness.
In recent years, this community has been particularly affected by isolation as a result of complex factors including the Covid-19 pandemic and the skyrocketing cost of living. Although people have reported to RAMM that they would like to engage more with cultural opportunities, many lack the confidence to do so without support and encouragement.
This 14-month project seeks to improve wellbeing and independence through supported opportunities to engage with cultural activities. For many people in this age group, it’s an opportunity to rebuild their own interests and identity after a period of low mood, life-changing illness, bereavement or unemployment.
The new funding from The National Lottery Community Fund, which distributes money raised by National Lottery players for good
says: “A little bit of learning, inspiration or beauty goes a long way to nourish our brains
CHAMBER FOCUS: Exeter / East Devon and Digital & Tech
A bricks and clicks pizza business with sites across the South West has cut its operating costs and is on track to increased sales thanks to skills learned through the Help to Grow Management Course.
Pig and Olive was founded by husbandand-wife Simon Harris and Rachel Hicken after they purchased a £200 pizza oven on eBay in 2015. They had moved to Devon after spending more than a decade working in the hospitality industry across pubs and luxury hotels and were looking for a new challenge. That’s when they spotted a gap in the market for classic stone baked pizzas. The business offers authentic stone baked Neapolitan pizzas using local and sustainably sourced produce.
and growth.
The Help to Grow course is delivered by the University of Exeter Business School and gave Rachel the skills and knowledge she needed to implement a new, long-term growth strategy, that enabled her to streamline operations to reduce energy and waste costs. It also helped her to identify a clear mission and purpose for the business, which is to produce the best pizzas, scale the company and support the local community.
Despite high levels of demand over the past nine years, operating costs had continued to rise and profit margins had reduced from 40% to 12%. Simon and Rachel recognised the need for external support if the business was to remain profitable. Rachel enrolled on a 12-week Help to Grow: Management Course, which is designed to help business leaders and
As a result of the changes they’ve implemented, Pig and Olive has seen its profit margins rebound from 12% to 39%. Rachel has been able to focus on the business’ growth strategy and increase pizza sales by 48%. Last year, the team sold 19,406 pizzas and are on track to sell 40,000 pizzas this year, which would help the company to increase turnover by 50%.
Marketing Manager and Operations Manager Rachel Hicken, co-owner of Pig and Olive, said: “I have worked in the hospitality industry most of my life before my husband and I launched Pig and Olive. Despite being very confident about my knowledge of the industry, I had very little understanding of operating
and growing a business. While the business is loved by many across Devon, to keep the momentum up and cover our overheads we needed to put plans and processes in place that would sustain growth over a long period of time. The Help to Grow: Management Course has been pivotal in our efforts to evolve the way we operate and change the way we approach growth.
This is a great example of the invaluable support that the Help to Grow: Management Course is giving to small business leaders.
Help to Grow: Management is a 12-week course designed to support business leaders and senior managers. Delivered by Small Business Charter and 90% government funded. It is designed to fit around existing work and personal commitments, providing business leaders with more than 50 hours of online and in person training including 10 hours of one-to-one mentoring. Places cost £750 per person for eligible business and the next cohort starts in January in Plymouth, with 5 sessions in-person and 7 sessions delivered online.
DEVON CONFERENCE CENTRE Meetings with a
view!
Based just outside Honiton in East Devon the Devon Conference Centre is located at Land Rover Experience and offers modern meeting rooms with a variety of spaces for 1 – 50 guests.
The venue can offer more than just conferencing with bespoke corporate events incorporating the fleet of brand new Range Rover, Defender and Discovery vehicles. This together with activities such as Clay shooting, Archery, Cross bow and many more make this an ideal venue to create a tailored day for your event.
Built in 2019 the 4 rooms offer a versatile space to host your meeting. Full AV is available with interactive screens and white boards. You can hold your Teams Meetings on the state of the art Video Conferencing facility. Our rooms are air conditioned and offer complementary fast Wifi, natural light and some stunning views of the East Devon Countryside.
There is plenty of on site parking right outside the door for all your delegates.
Devon Conference Centre can offer a variety of catering solutions from breakfast to a Buffet
or even a
COURTYARD BY MARRIOT
Sandy Park is a modern 4 star hotel, combining style in a distinctive Exeter location
Uniquely placed next to Exeter Chiefs, Courtyard Exeter Sandy Park is a modern 4 star hotel located in Exeter which combines style and innovative design in a distinctive location a stone’s throw away from the stadium.
Whether you’re in Exeter for business, enjoying a stay with family and friends, or to watch a match, we provide all you need for a worthwhile visit.
The Courtyard hotel offers convenient access to Sandy Park Conference and Banqueting Centre, as well as being just a few minutes’ drive from Exeter Airport and is ideally situated just off the M5 providing easy access to our historic and vibrant city.
Tour Exeter Cathedral and the underground passages, visit one of the amazing local farm shops,
explore National Trust Heritage sites or spend a day at Exmouth beach, before returning to the comfort of a Marriott hotel.
Join us and relax in one of our modern rooms which include in room entertainment and plush bedding. For a small supplement, why not upgrade to our Superior rooms featuring fantastic views or one of our Junior Suites to relax in style with the additional comforts of a Nespresso coffee machine and a separate lounge area.
drinks, including Paddy and Scotts barista coffee, as well as delicious dishes from around the world. In the evenings you can head up to our scenic rooftop bar for a drink and enjoy our onsite restaurant, The View that serves a variety of contemporary à la carte dishes, wines, and cocktails.
Throughout the day, you can join us at our contemporary Kitchen & Bar Bistro which serves a wide range of hot and cold
Plan your today to experience stunning panoramic views across the Devon countryside and coastline. Book online today!
ARE YOU READY FOR THE RETURN OF DEVON’S BIGGEST BUSINESS SHOW?
We’re counting down to the Devon Business Show, which returns on Wednesday 16 October with a fresh new format that will promote inclusivity and feature exciting, innovative and interactive displays.
If you’ve not yet booked your stand, use the QR code on this page to find out more and browse the interactive map on our website. Then click your chosen stand and follow the link to the booking form.
on them. This will help you find the best position and most appropriate neighbouring businesses.
Stands with a cross are already reserved and you can see by which business by clicking
The county’s biggest business show also has a fabulous new home at Plymouth Life Centre.
Last year’s event saw more than a thousand people pack into Plymouth Pavilions to connect with over 90 of the region’s leading businesses and entrepreneurs.
Headline partners for this year’s Devon Business Show will again reflect the Chamber’s three strategic priorities, with City College Plymouth, YGS Landscapes Ltd/
Societree and Find It In Plymouth on board as our respective ‘People & Skills’, ‘Planet’ and ‘Purpose’ partners.
There will also be a series of podcasts and live broadcasts during the event from Fresh Air Studios, in partnership with Westcotts.
Stuart Elford, CEO of the Devon Chamber, said: “The Devon Business Show is undoubtedly one of the highlights of the region’s business calendar and provides the perfect platform for businesses across the county to showcase their products and services.
“Visitors and exhibitors alike can network with future customers and suppliers and reach
a wider range of potential customers and suppliers.
“Businesses can demonstrate how they are growing while remaining environmentally sustainable and looking after the wellbeing of people and communities.
“And there is also the opportunity to discover the latest strategies and trends and get expert advice and information to help take your business to the next level.
“We had the most fantastic day at Plymouth Pavilions for the 2024 Devon Business Show, and we can’t wait to welcome you all to the Life Centre this year!
“Their sports hall is 40% bigger than the hall we were in at the Pavilions, and they’re going to open up all their facilities to attendees and exhibitors. So, there’ll be gyms, yoga, swimming, the climbing wall and much, much more.
“We’re going to theme the show around people, about health and wellbeing. It’s going to be absolutely brilliant and you can register your interest as an exhibitor now on our website.
“We know how important the Devon Business Show has been over the years to forming connections and making relationships that result in businesses coming together for mutual gain, and we’re very much looking forward to observing and helping that happen again this year.”
City College Plymouth
Jackie Grubb, Chief Executive of City College Plymouth, says: “We are pleased to once again be partnering with Devon Chamber of Commerce as this year’s People & Skills Headline Partner at the Devon Business Show.
“City College Plymouth is an organisation that empowers people through access to skills and training, and we’re proud to support an event that brings together the city and wider region’s business community.
“As Plymouth’s anchor institution for skills, City College plays a vital role in fostering close partnerships with businesses in our dynamic and diverse community. By working hand-
in-hand with local employers, we can better understand and respond to their needs, driving growth and promoting success in the region.
“People are at the heart of any organisation, and by investing in people, you can drive growth, reduce inequality and create a happier and fairer society.”
YGS Landscapes
Steve Warren-Brown, Managing Director of YGS Landscapes, says: “We are delighted to partner with Devon Chamber of Commerce again for the upcoming Devon Business Show, which promises to be bigger and better, if that’s possible!
“We are passionate about the environment and our planet’s health, and welcome the opportunity to inspire conversations and actions through collaborations such as this.
“There are ways that we can all make a difference, and we are working tirelessly to ensure we maximise our positive impact through our work and partnerships. We look forward to meeting you and telling you about some of the things we are doing at YGS.”
Find It In Plymouth
Ronnie Carter, Project Manager for Find It In Plymouth, says: “We are excited to join Devon Chamber of Commerce as a Purpose Partner
at this year’s Devon Business Show.
“As Plymouth’s innovative solution to procurement, Find It In Plymouth is committed to fostering connections and creating opportunities for local businesses of all sizes to thrive.
“This partnership underscores our dedication to supporting the growth and success of the region’s business community by providing a platform where local enterprises can find and secure vital contracts. We aim to enhance the economic landscape, foster connections among businesses, and support their commitment to social value, driving prosperity for all.
“This project is very important to us as we believe in the power of collaboration and the potential of our local businesses. Together, we can build a stronger, more resilient community, ensuring that opportunities are accessible to all.”
The perfect way to start your Devon Business Show day!
Come and join us for our Business Show Networking Breakfast at Plymouth Argyle’s Home Park Stadium on Wednesday 16 October for an epic networking session prior to the main event.
In partnership with the Devon & Somerset LSIP, this event is open to all and offers
the chance to network with like-minded individuals that are passionate about business and what Devon has to offer.
As well as a delicious dine-in buffet breakfast, you’ll get the opportunity to meet other exhibitors, start up conversations prior to the show and enjoy a delicious breakfast
across from the venue.
We will then invite you to see and be part of the official show opening at the Life Centre. Find out more and book your place on our website: https://members.devonchamber. co.uk/events/details/devon-business-shownetworking-breakfast-8697
OUR DEVON BUSINESS SHOW 2024 LAUNCH EVENT AT THE DUKE OF CORNWALL
With excitement building for this year’s Devon Business Show, our Devon Chamber team hosted an exclusive launch event at The Duke of Cornwall Hotel in Plymouth to welcome our Show partners.
The county’s biggest business show returns on Wednesday 16 October 2024 with a fresh new format that will promote inclusivity and feature exciting, innovative and interactive displays.
We’ve also got a great new venue, Plymouth Life Centre, where we’ll be theming our event around people, health and wellbeing.
As well as enjoying canapés and Prosecco, we got to hear from our three
Headline Partners - City College Plymouth, YGS Landscapes/SocieTree, and Find It In Plymouth - and also about some of the fantastic things to expect on the day.
Clare Baker, Devon Chamber Membership Experience Manager, said: “We had a fantastic evening at The Duke of Cornwall, and we can’t wait to welcome you all to the Life Centre for this year’s Show on 16 October.
“We’ve already seen an incredible response from exhibitors, and you can book your stand now by using the interactive map and form on our website: https://devonchamber.co.uk/ devon-business-show/.
“The sports hall at the Life Centre is 40% bigger than previous years. This year’s
show will include a Health and Wellbeing room, Live Podcasts, opportunities to try bouldering, tours of The Life Centre’s new facilities and activities, games, a wide range of food and drink, cutting-edge technologies as well as the chance to see the best of Devon businesses, talent and skills.
“The day will start with our biggest ever pre-show Networking Breakfast at Home Park. Tickets are on sale now so don’t miss out.
“A huge thank you to everyone who joined us for the launch and we can’t wait to see you at the main event!”
“THE
DAY WILL START WITH OUR BIGGEST EVER PRE-SHOW NETWORKING BREAKFAST AT HOME PARK. TICKETS ARE ON SALE NOW SO DON’T MISS OUT.”
CELEBRATING THE END OF AN ERA AS WE WELCOME OUR NEW INTERNATIONAL TRADE EXECUTIVE
After eight years helping our Devon Chamber members navigate through the world of trade documentation and new overseas opportunities, our International Trade Manager Nick Byrne has moved on to a brand new adventure.
Stuart Elford, our Chamber CEO, paid tribute to Nick’s dedication: “Nick has played a key role in the continued development and delivery of our International Trade Services, supporting companies of all sizes with their international trade requirements and developing strategic partnership with key stakeholders throughout the county.
“We wish him every success and he will be much missed by members, trading businesses and the team.”
The good news is that Nick is leaving our International Trade department in the extremely experienced hands of Jemma Cleave! Jemma has joined our team as International Trade Executive and is an expert in export documents - including the ATA Carnet, which our Chamber team is authorised to certify.
She started her career within administration and logistics roles for an audiovisual and medical broadcast company where she spent six years coordinating crews and equipment for conferences and events both nationally and internationally.
Jemma then moved to a role as a logistics coordinator for a supplier and manufacturer of ecological equipment, sending research equipment around the world from wildlife sanctuaries in Zambia to Antarctic research vessels in Chile. This allowed her to gain experience in submitting documents such as UK Certificates of Origin and EUR1.
If you need help with International Trade
documents for your business, get in touch with Jemma and our dedicated team via email: jemma.cleave@devonchamber.co.uk
Register now for our International Trade training courses
Do you need a refresher on international trade to grow your business? Or perhaps you have new team members who require an introduction to the area?
Our dedicated International Trade team has a packed calendar of export and import training courses in 2024 which will cover the key skills that are essential if you trade overseas.
With over 15 different international courses – many of which are British Chambers of Commerce accredited and result in recognised qualifications – our programme is everevolving so as to meet the needs and demands of current and would-be exporters.
These sessions are delivered by expert and experienced trainers from Devon-based International Trade Matters. Visit the Devon Chamber website to find out more and book. International Trade Matters releases new documentation toolkit
Import and export procedures are required to maintain standards and ensure compliance across companies involved in international trade.
With that in mind, International Trade Matters has announced the release of a highquality document template package. The toolkit consists of 7 essential documents for trade compliance, helping to mitigate risk, maintain standards and support HMRC or ECJU. Find out more on their website: www.internationaltradematters.com
About our International Trade PartnerWomble Bond Dickinson
With locations on both sides of the Atlantic, Womble Bond Dickinson (WBD) provides the
breadth of legal experience and services to meet clients’ needs without losing the intimacy of being connected to different communities.
These strong local and regional ties enable the company to remain close to its clients and the issues they care about.
With teams located across the US and the UK, and networks and relationships around the world, WBD brings an international perspective and extended jurisdictional reach to a wide range of client needs.
About our FX Partner - Total Currency Exchange
Providing access to highly competitive rates, through a seamless and efficient process, Total Currency Exchange is your trusted foreign exchange partner, dealing in all the major currencies.
With a combined 23 years in the business, Total Currency Exchange founding partners have navigated numerous economic cycles and possess a comprehensive understanding of market fluctuations, economic indicators and currency trends, empowering their clients to make informed decisions.
Endeavouring to demystify the market and promote clarity and confidence, Total Currency Exchange are committed to supporting businesses in optimising overseas trade and achieving their goals.
Nick Byrne Jemma Cleave
HOW THE SOUTH WEST VISITOR ECONOMY HUB CAN BENEFIT YOUR BUSINESS
Do you run a tourism business in Devon or Somerset? If so, make sure to sign up to the new South West Visitor Economy Hub.
This revolutionary new online tool provides you with unparalleled access to a wide array of data from multiple sources, presenting key sector and visitor trends through intuitive visuals and graphics.
Unlike traditional one-off surveys, the hub offers continuously updated information, enabling you to track and understand changes in the tourism landscape in real-time.
Why Use the South West Visitor Economy Hub?
The hub is tailored to help you gain insights into critical aspects of the tourism sector, including:
• Visitor demographics: Who is visiting Devon and Somerset?
• Visitor volume: How many tourists are travelling to the area?
• Visitor feedback: What do visitors think about the area?
• Perceptions: Why are some people not visiting?
• Economic impact: What is the economic impact of tourism?
• Future trends: What does the future hold for the tourism sector?
• Digital marketing: What is the impact of digital marketing efforts?
• Business performance: How is your business performing compared to peers?
• Influences on performance: What factors are affecting business performance?
Easy and Comprehensive
Access the South West Visitor Economy Hub from your desktop or smart device to see how the sector is evolving locally and beyond.
The platform equips businesses and support organisations with comprehensive, real-time data, empowering you to make informed
decisions about marketing, planning, policymaking, and investments.
Contribute to a Robust Data System
For the data to be truly robust and provide a complete picture, every business needs to participate by providing basic information about themselves and updating it regularly. Your data remains confidential, but when aggregated with others, it creates a powerful resource for everyone.
Built by the Sector, for the Sector
The South West Visitor Economy Hub is the result of extensive consultation with tourism businesses and organisations, including Devon Chamber of Commerce, Somerset Chamber of Commerce, Devon’s Top Attractions, and PASC.
The project is being led by a Steering Group of representatives from across the Visitor Economy in Devon and Somerset:
• Alistair Handyside – PASC UK
• Amanda Lumley – Destination Plymouth
• Carolyn Custerton – English Riviera BID
• Claire Toze – Visit Exeter
• Dominie Dunbrook - North Devon Council
• Elizabeth Devonport – Torbay Council
• Emma Thomasson – Visit Exmoor
• Geri Panteva - East Devon Tourism Network
• Giles Adams - Visit Somerset
• Jamie Evans – Devon County Council
• Jo Butler – Visit South Devon
• John Turner – Visit Somerset
• Nicki Maclean – Somerset Council
• Sally Everton – Visit Devon
• Sarah Jordan - North Devon Unesco Biosphere
• Vince Flower – Devon and Partners LVE
This first-of-its-kind tool is created to bring much-needed real-time data and insights to all tourism businesses and organisations in the region.
Ready to gain valuable insights and drive your business forward? Join the South West Visitor Economy Hub today!
FREEPORT TAX BENEFITS EXTENSION A SIGNIFICANT BOOST FOR SOUTH WEST’S BLUE/GREEN ECONOMY
Plymouth and South Devon (PASD) Freeport is one of 12 Freeports in the UK that have been designed to boost economic growth, create jobs for their local communities and foster hotbeds of innovation.
PASD Freeport presents a unique proposition for investment, development and doing business in the South West with its three tax sites at South Yard, Langage and Sherford, as well as opportunities to develop customs sites within its outer boundary.
The English Freeport tax benefits extension window went into law late in May and the new government has confirmed it will be continuing with the UK Freeports programme. The benefits available now extend to September 2031 and beyond, giving eligible new and high-growth businesses more time to fully embrace the Freeport’s potential and capitalise on tax benefits and reliefs.
The tax reliefs available for eligible businesses are:
• enhanced structures and buildings allowances
• enhanced capital allowances for plant and machinery
• secondary Class 1 National Insurance contributions relief for eligible employers on the earnings of eligible new employees up to £25,000 per annum for up to 3 years
• Stamp Duty Land Tax relief
• Business Rates relief
Alongside the tax window extension, Plymouth and South Devon Freeport have also confirmed that, as well as marine, defence and space being target sectors, three additional sectors of advanced manufacturing, engineering and net zero technology are now also key areas of focus for the South West’s only Freeport.
Richard May, CEO of Plymouth and South Devon Freeport, says: “The tax relief window extension is fantastic news. This extended time frame provides businesses, investors, and developers with the confidence they need to
fully embrace the Freeport’s potential and drive economic growth across the region.
“Combined with additional sector focus to now also include advanced manufacturing, engineering and net zero tech, alongside our core sectors of marine, defence and space, we really are best placed to support new and growing businesses to achieve huge success not only domestically but internationally with competitive Freeport levers.”
Chamber members interested in learning more about the PASD Freeport and its benefits are invited to contact Eifion Jones, Business Growth and Investment Director via eifion. jones@pasdfreeport.com
CITY COLLEGE PLYMOUTH: THE PLACE TO GO FOR APPRENTICESHIPS
Apprenticeships have the potential to address the skills shortages we face as a city and a region.
As they continue to set the agenda for skills challenges across the South West, City College Plymouth has established itself as the place to turn to for Apprenticeships.
World-class facilities coupled with lecturers and assessors with the highest level of expertise means the College’s offer is unrivalled.
College teams have built strong relationships with employers locally and regionally, providing thousands of apprentices every year to businesses across a wide range of sectors. At a time when the South West is primed for growth, our Apprenticeships team works closely with employers to help them map out what their future workforce needs to look like and plan accordingly.
The College has invested heavily to be able to provide the best facilities in the region, and we are leading the way in digital skills development, including Artificial Intelligence. Our offer spans numerous sectors, including construction and building trades, engineering, business services, manufacturing, computing, customer service, hospitality and catering, health and social care, and hair and beauty.
As the largest provider of Apprenticeships in the city, both in terms of breadth and volume, our programme is overseen by Director of Apprenticeships, Jamie Rowley, with strategic direction from the Executive of Business Intelligence, Growth & Skills, Paul Fanshawe. Based in Plymouth, Paul is an educational specialist with over 20 years of experience at the College.
Paul said, “It’s clear why businesses trust us as the Learning Destination of Choice
for Apprenticeships. We supply top-quality apprentices who add value to businesses from day one, helping to reduce recruitment costs.”
Because of the scale and depth of the College as a provider of Apprenticeships, we are able to offer so much more than simply filling a specific role.
The benefits we bring include:
• working closely with employers to understand their needs now and in the future through training needs analysis
• supporting workforce planning to provide new, quality staff, upskill existing staff and aid staff retention
• vetting of potential candidates ensures that only the best and most suited get through
• remaining close to employers throughout the process to support and ease the administration burden
• supporting training and retraining to get the right people with the right skills at the right time.
Paul continued: “Our process ensures apprentices are pre-vetted so that only the best candidates for the job are presented to the employer, and we have fantastic staff who are not only assessors but lecturers too, which gives added value and reassurance to employers. We get under the skin of what employers need right now and in the years to come. We do that by immersing ourselves in understanding their plans for growth, and what’s needed to achieve that. Employers trust us because we’ve got them covered and are continually expanding the breadth and volume of our offer.”
The College’s approach has huge benefits for businesses, offering access to the best emerging talent in the city - quality individuals
who can quickly and efficiently add value to the company, reduce recruitment costs, and have a strong likelihood of staying with the business after their training. Additionally, this approach leads to improved productivity, higher staff retention rates, and enhanced loyalty and morale, making City College Plymouth the Apprenticeship provider of choice for many.
This flexible approach supports employers and apprentices by adapting to the needs of the business, including the capacity to release the apprentice for study time. Apprentices benefit from access to the College’s worldclass facilities and the opportunity to develop wider skills, while employers gain well-rounded apprentices who feel engaged and supported.
With the South West’s economy worth around £65billion a year, and on the brink of further significant growth, demand from employers for people to fulfil skilled roles will continue to grow. And as consumer and investment confidence returns, employers will add new recruits and upskill existing staff to meet the skills required.
And with the new Labour Government committed to one and a half million new homes nationally, and the launch of Skills England, it’s more vital than ever that training and Apprenticeships provision is aligned with the needs of the economy in the years to come.
Every year, the College sees more than 1,000 high quality young people qualify and look for their next steps on their career journey. They are going to be the beating heart of growth in our region, and will be the biggest asset within the region’s firms as we all rise to the opportunities ahead.
For more information and to discuss how we can support your business with our Apprenticeship programmes, call the Apprenticeships team at City College Plymouth on 01752 305026.
UNIVERSITY’S NEW WIND TUNNEL AIMS TO POWER R&D INNOVATION
Wind tunnels are the sort of thing you normally hear about in elite sport and the aerospace industry.
Formula One teams and global organisations including NASA regularly use them to ensure the innovations they are developing are as ‘slippery’ as possible, able to glide through the air with the least possible resistance.
What you might not know is that there is now a sub-sonic wind tunnel right in the heart of Plymouth city centre.
Generating speeds of up to 50m/s, equivalent to just over 110mph, its aim is to allow engineering scale models and design prototypes to be put through their paces, ensuring aerodynamic issues are ironed out at the earliest stages of development.
The wind tunnel forms part of the new Energy and Sustainability Laboratory within the University of Plymouth’s recently transformed Babbage Building.
The lab’s main aim is to provide students with hands-on experience of experimentation and analysis in thermodynamics and fluid mechanics using modern laboratory equipment, instrumentation, and data capture techniques.
However, a key factor in the laboratory’s development has always been to make it available for commercial research and development activities.
In that regard, it continues the University’s long-standing ambition to ensure its investment in new facilities and technologies benefits not only staff and students, but also the business community and wider society as a whole.
Rich Adams, Head of Enterprise and Commercialisation at the University, said: “There are countless facilities across our campuses being used by local, national and international companies on a daily basis. This ranges from the COAST Laboratory being employed to test offshore renewable energy prototypes, to the Plymouth Electron Microscopy Centre analysing the structural integrity of everything from metals, microchips and foodstuffs.
“The wind tunnel within the Energy and Sustainability Laboratory is an extension of that. It has created a facility that companies across the South West can make use of, but perhaps don’t have space or resources to develop themselves. We would encourage
anyone interested in hearing more to contact us and find out what the wind tunnel could offer their business.”
The Babbage Building was officially reopened by HRH The Duke of Gloucester in March this year following an investment of more than £63million.
Reinvigorating what has stood as a prominent landmark on the Plymouth campus since the 1970s, it has been reimagined and re-engineered to create a series of world-class facilities that will educate and inspire future generations of engineers and designers.
Within it are a range of spaces designed to create a circular approach to enterprise and education, supported by equipment provided by companies at the global pinnacle of engineering and design.
This has created opportunities to learn about the principles of engineering and design in the new STEAM laboratories, and to apply those learnings using computer aided design (CAD) software in the Engineering Computing Lab.
Those designs can be manufactured using 3D printers in the DigiFab Lab, and any products can be tested in the Energy and Sustainability Laboratory, the Heavy Structures Laboratory, or the Autonomous Systems Laboratory.
The wind tunnel has been commissioned from ATE Aerotech, and the sectors that might make use of the new facility are almost limitless.
Engineering and energy are obvious candidates, but it could realistically benefit companies across anything from architecture to automotive design and autonomous systems, and much more.
The test section within the wind tunnel
measures around 3m long and 1.5m wide, and devices can be subjected to varying wind speeds and directions as well as levels of turbulence.
It also has transparent panel openings meaning that in addition to being monitored by a range of cutting-edge software, any devices placed within it can be visually assessed while a test is running.
Anyone wanting to find out more about the wind tunnel and how it might benefit their business can contact the University’s Enterprise Solutions team, and more details of how to do that can be found at https:// www.plymouth.ac.uk/business-partners/ enterprise-solutions.
HOW CYBER SECURITY AWARENESS TRAINING CAN HELP PROTECT YOUR BUSINESS
The UK government's Cyber Security Breaches Survey 2024 found that cyber-attacks remain a common threat for businesses of all sizes, with phishing identified as the most prevalent type - 84% of businesses attacked.
Phishing involves using fraudulent emails or other communications to impersonate reputable entities, aiming to convince individuals to reveal personal information, such as passwords or credit card numbers.
The nature of phishing means that a company's workforce presents the biggest risk to their cyber security efforts. Unlike computers, humans are emotional, get tired, and stressed, and don’t always react logically, especially under pressure. You can’t remove email from modern businesses, so the threat is always there. This is why phishing is a popular attack vector. Fortunately, with effective and ongoing training, the risk can be significantly reduced.
KnowBe4 Security Awareness Training, provided by local IT support
company Acronyms, is a training platform that reduces the likelihood of an employee falling for a phishing attempt from 34.3% to 4.6% over 12 months. KnowBe4 is a phishing simulator that sends out fake phishing messages and tracks employee responses. If employees fall for the simulated phishing attempt, training is provided, and a dashboard gathers important data on company performance.
Acronyms deployed KnowBe4 for their client First Light, a domestic abuse charity in the South West. Mara, Business Support Manager at First Light, said: "KnowBe4 has been highly effective, with comprehensive modules and phishing simulations that significantly improve our staff's ability to recognise and avoid security threats. Our click rate on phishing simulations has drastically decreased from the first month to recent months, showing that the platform is working well."
For more information about how Acronyms can assist your business with its cyber security efforts, please visit www.acronyms.co.uk.
WHAT IS NET ZERO AND HOW DOES IT IMPACT BUSINESSES IN DEVON?
How to Procure Energy: A Strategic Guide for Businesses
As businesses navigate the complexities of energy procurement, it’s essential to adopt a strategic approach that not only controls costs but also aligns with sustainability goals. BCR Associates, a trusted partner in energy management, offers tailored solutions to help businesses secure the best energy deals while minimising risk and improving profitability.
The 6 Steps to Effective Energy Procurement
• Step 1: Understanding Your Energy Usage: BCR starts by analysing your energy consumption patterns. This step involves assessing historical usage, peak demand, and seasonal variations. Understanding how your business uses energy is crucial for informed decision-making.
• Step 2: Understanding your future energy requirements: A key part of our process is to understand any planned changes to how your company will use energy. As part of our process, we delve into any anticipated adjustments in your company’s energy consumption. For instance, if you decide to transition from gas boilers to air source heat pumps for decarbonisation, this shift could substantially boost on-site electricity usage while minimising gas consumption.
Consequently, any contract should account for these significant changes without imposing penalties.
• Step 3: Choosing the Right Contract: Armed with insights from step one, BCR guides you in selecting the most suitable energy contract. Whether fixed, flexible, or blended, the goal is to optimise cost savings while managing risk.
• Step 4: Bill Validation: BCR’s bill checking service ensures accuracy and resolves discrepancies promptly. Overcharges are addressed, contributing to cost control.
• Step 5: Energy Strategy and Efficiency: BCR develops a customised energy strategy for your business. This includes identifying areas for efficiency improvements, such as upgrading equipment, optimising processes, and implementing energysaving measures.
• Step 6: Exploring Alternative Solutions: BCR goes beyond traditional procurement. We explore renewable energy options aligned with net-zero goals. By partnering with transparent and endorsed renewables suppliers, we provide businesses with green energy directly from renewable generators.
Additional Benefits Market Insights:
BCR keeps you informed with up-to-date energy market trends and analysis. This knowledge informs your decision-making process.
Risk Management:
For businesses with substantial energy consumption, BCR’s dedicated Relationship Managers will manage contract positions, minimising risk exposure.
Sub-Metering and Data Collectors: We manage organisations’ access to different verified data sources and bring them together in a single reporting platform called Visible Energy, giving intuitive, simple access to all data direct from the numerous DC/DA agencies.
Conclusion
BCR Associates empowers businesses to navigate the energy market successfully. By following these six steps and leveraging BCR’s expertise, you can secure the best energy deals, reduce costs, and contribute to a sustainable future.
For a complimentary Energy Audit, contact BCR Associates at info@bcrassociates.co.uk Tel: 03330433 233.
CULTURE IN THE WORKPLACE: HOW IMPORTANT IS IT?
With GA Solicitors
Discussions around an organisation’s culture are not new. It has in fact been a topic for many businesses for some time. However, with so many organisations across many sectors struggling with recruitment, the idea of defining and creating culture has been brought to the fore. Staff retention, happiness and motivation have never been more important for businesses. What exactly is organisational culture?
Organisational culture is the set of core values, beliefs and attitudes that filter through the entire organisation and influence all decisions and behaviours. Culture is created through consistent behaviours and accountability when those values are not met. How can a positive culture impact your business?
The benefits of establishing a positive culture and removing more ‘toxic’ behaviours are substantial.
1. Recruitment – You will not only be more attractive to recruits, but by showcasing your values you are more likely to attract recruits which are a good fit with your company and its values
2. Retention – A positive culture which rewards hard work and recognises its staff means employees are much less likely to leave
3. Employee engagement – This is greatly increased, especially if staff are invited to feedback on the culture and values from the outset
4. Increase productivity – Happy and valued staff are motivated staff. This means more productive in regards to output and also hours put in
5. Reduce risk – Staff who work long hours,
face burnout or are not engaged with a business are more likely to make mistakes. At GA, even our professional indemnity insurer now requests proof of a positive culture to show we are looking to support staff and reduce risk
6. Reduction in staff sickness and absence –Engaged and motivated individuals are less likely to take sick days and are happy to be in their place of work
7. A loyal network of clients and referrers – As we know, people buy people. They want to work with those who have a positive attitude and adhere to core and fair values
8. Less management time – Pairing essential rules with a values-based system should lead to employees having more personal responsibility and higher standards in regards to work levels and attitude
How to identify and define your culture
Ask questions and, importantly, be honest with your answers. Identify opportunities for change and improvement.
Be sure to get input from all areas and all levels of the business – each person will have a different perspective and face different challenges. Think about the environment you want to project and how you can achieve it. What values matter most to your staff? What are your expectations and beliefs?
Integrating culture into your workplace
Many organisations use generalised words to represent their values, and do so without applying a strong set of behaviours to match. Employees need to know how the value (e.g. respect) permeates into their working life.
Ensure management lead by example on values and are good role models to staff. A single leader’s behaviour can set the tone for
an entire organisation.
Encourage a culture where speaking up is celebrated and be sure to act on that feedback where you can. There is still value in the old ‘You Said, We Did’ model – albeit probably now in a more modern format.
The values you set need to feed through the business from top to bottom. They should be promoted internally and externally. They should be considered within every decisionmaking process. They should impact who you recruit, promote and retain. They should be visible and something you can all be proud to adhere to.
Culture at GA Solicitors
We are in the midst of engaging our staff to get behind a new and more prominent set of cultures. As a professional service provider, we are a business which thrives only if our people do. We have for a long time focused on providing staff benefits, improving annual leave policies and trying to give sufficient mental health support and prominence. Now we take this even further, backed up by our staff, and are excited to take this path together.
GA Solicitors
www.GAsolicitors.com enquiries@GAsolicitors.com 01752 203500
WHY IMPLEMENT A DIGITAL WORKPLACE?
With ITEC a Xerox Business Solutions Company
The increase in remote and hybrid working has accelerated digital transformation across businesses of all sizes and industries. In today’s connected, technology-driven landscape, workplace automation and digital workplaces are emerging as the future of the new way of working.
What is a digital workplace?
A digital workplace refers to the virtual equivalent of a physical office or workspace, where employees perform their tasks using digital tools and technologies. Leveraging innovative digital technologies, such as cloud-based tools like Xerox Workplace Cloud, a digital workplace enables employees to collaborate in realtime from different locations while working on a project. Businesses large and small are adopting digital workplaces to help improve communication, facilitate collaboration between remote teams and enhance productivity.
analysing data at lightning speed. Meaning you can explore new markets or opportunities quicker to gain a strategic competitive edge.
Increased productivity
Traditional workplaces that rely on a physical office may not be as productive as they could be. In a digital workplace, employees can quickly and easily access the information, tools and teams they need to complete their tasks efficiently.
By digitising workflows, you can remove the reliance on paper-based processes to
- no matter where they are located.
As the new future of work and an expectation from many employees, remote working is here to stay. Businesses that accelerate their digital transformation will be ahead of the curve and could gain a competitive advantage when it comes to recruitment.
Free up resources and reduce costs
“BY DIGITISING WORKFLOWS, YOU CAN REMOVE THE RELIANCE ON PAPER-BASED PROCESSES TO UNLOCK PRODUCTIVITY GAINS.”
unlock productivity gains. Adopting Artificial Intelligence (AI) and Robotic Process Automation (RPA) to automate mundane tasks, can also help your business save time and money on these labour-intensive tasks.
By leveraging and embracing digital technologies, you can help your business reduce its costs. Firstly, your teams will become more productive and agile to respond to new opportunities. But beyond those factors, as you move away from paper-based processes and adopt cloud-based technologies your need for on-premise storage reduces which can save your business money.
Benefits of a digital workplace
There are many benefits of adopting workplace automation to create a digital workplace, including:
Greater agility and flexibility in the workplace
Digital workplaces provide your business with the agility and flexibility to quickly respond to changes. The global pandemic proved how quickly things can change and how the ability to adapt is paramount. Digital technology also can help your business make more informed decisions by
Workplace automation enables employees to work more productively and utilise digital technology to automate repetitive tasks. This can free up time to focus on more creative and business-critical tasks. This can also help your business increase revenue and reduce business operational costs.
Open lines of communication
As your teams become more distributed, and by adopting more remote and hybrid working models, the digital workplace can help to keep your employees connected. Through the use of digital technology, you can enhance the way your teams communicate, stay connected and collaborate
These cost savings across the business can be redirected to other areas of the business to drive innovation that helps the business grow and become more profitable.
To help you get started on your journey to a digital workplace, contact ITEC, a Xerox Business Solutions Company, today. Call on 01752 424499 or visit www.itecgroup.co.uk
GREAT WESTERN RAILWAY CELEBRATES MARSH BARTON STATION’S SUCCESS WHILST LOOKING TO THE FUTURE.
This summer saw Devon’s newest station – Marsh Barton in Exeter - celebrate its first birthday. Marsh Barton is Exeter’s ninth railway station and is served by hourly Great Western Railway services between Paignton and Exmouth, with more at peak times.
Station features include two fully accessible platforms, ample cycle parking, live train departure screens and a pedestrian overbridge which has ramps to facilitate cyclists and provide disabled access to the whole station.
Since opening, the station has seen over 90,000 passenger journeys, providing access to over 500 businesses, new housing developments and safe cycle routes to the city centre, Royal Devon and Exeter Hospital and County Hall. The £16 million project was delivered by Devon County Council in collaboration with Network Rail and Great Western Railway and built by construction and civil engineering specialist firm GRAHAM.
Marsh Barton also represents another important link in the Devon Metro rail network, making it even easier for people to travel sustainably to and from Exeter. This, in turn, is helping reduce pressure on the city’s road network by helping tackle congestion and improve air quality. The success of its first year clearly demonstrates the importance of good transport links for the local economy, residents, businesses, and the wider community.
Meanwhile, elsewhere in Devon work continues apace on delivering Okehampton Interchange. Situated on the edge of Okehampton and just a 2-minute drive from the A30, the new station is planned to open in 2025. It will build on the success of the reopened Dartmoor Line by serving the growing east side of the town, thereby reducing traffic through the town centre and on Station Road.
It will also open up rail access to wider areas of West Devon, Dartmoor, and North Cornwall
to better connect people with jobs, students with education and increase leisure opportunities for everyone.
The station is funded through the Government’s Levelling Up Fund (£13.4m) along with Devon County Council (£1.4m), West Devon Borough Council (£120,000) and Network Rail (£25,000). Features will include a larger car park than Okehampton with electric car charging facilities, as well as improved bus links and better access by foot and bicycle.
For those living in Devon and Cornwall who already use the Great Western Railway network, a Devon & Cornwall Railcard can save up to a one-third on standard class rail fares. Last year, thanks to funding from the Devon
and Cornwall Rail Partnership, the railcard was the first to be made available digitally. This means a smoother journey experience by making it easier to buy and safer to keep. The Railcard costs just £12 a year for residents aged 16 or over. Visit GWR.com/DCRailcard for more information and to buy online.
Marsh Barton Left to Right: John Hart, Chair of Devon County Council; Steven Lawrence, GWR Performance Manager and Andrea Davis, Devon County Council Cabinet Member for Climate Change, Environment and Transport.
Okehampton Interchange Left to Right: GWR Senior Portfolio Manager Ian Mundy; Cllr Lois Samuel, Devon County Council, Okehampton Rural Ward; Cllr Mandy Ewings, Leader, West Devon Borough Council; Mel Stride MP; Councillor Andrea Davis, Devon County Council Cabinet Member for Climate Change, Environment and Transport; Bogdan Lupu, Network Rail industry programme director, and GWR Regional Growth Manager David Whiteway.
UNDERSTANDING KEY PERSON INSURANCE
Could your business sustain operations effectively following the death or illness of a key person?
This is something many business owners fail to consider.
Prepare for the consequences if a key individual were to encounter an unexpected event with key person insurance.
What is key person insurance?
A key person, key man or key woman insurance policy can help protect your business should the worst happen. Who is considered a key person?
Anyone whose expertise, knowledge or experience is crucial for the day-to-day operations of a business. This includes positions such as chairperson, managing director, marketing manager or sales manager. It’s someone whose inability to work due to illness or death would create financial difficulty or losses for the business. This can be manifested as having to hire a substitute, loss of clients and contracts, decline in profits, early loan repayment or decrease in customers confidence.
How do you calculate the level of key person insurance required?
When determining the level of cover required, it’s important to assess the impact that the loss of a key person would have on the business. This includes whether their absence would affect business profits and the cost of hiring a replacement or even if financial liabilities would require repayment. You need to identify your organisation’s key individuals and quantify their specific contribution to overall profit. There are formulas used to calculate the coverage needed:
• Up to two x proportion of gross profit directly attributable to key person.
• Up to five x proportion of net profit directly attributable to key person.
• (Key person salary/total payroll for business) x gross profit x recovery period (up to a maximum of five years).
Can key people insurance be claimed as a tax deduction?
If specific conditions are satisfied, company and Limited Liability Partnership tax treatments should be that:
• The premiums paid are considered allowable business expenses, which are deducted from the company’s profit. It reduces the Corporation Tax owed each year the policy is in effect.
• However, there’s a possibility of the Corporation Tax liability increasing as the proceeds from the policy will have to be accounted for as trading receipts.
• If conditions for favourable tax treatment
aren’t met, the premiums paid for the policy are generally not deductible for corporation tax purposes. Similarly, money received from a claim wouldn’t be taxed as trading income.
What additional covers should you consider?
It’s worth considering providing your key individuals extra benefits to mitigate risks and, demonstrate the value you place on them, including;
• Shareholder protection cover: enables the surviving owners of the business to purchase the deceased owner’s share from the deceased owner’s estate or beneficiaries.
• Critical illness cover: provides financial assistance to employees who are diagnosed with specific critical illness or conditions.
• Business life insurance (or Death in Service): provides employees with the assurance that their family will be financially supported in the event of their death while employed by your company.
Group income protection: ensures that employees and their families receive financial support if they are unable to work due to illness or disability.
Help is at hand. If you need help, or guidance with your business insurance needs, contact a Marsh Commercial expert on 01752 202030, or visit marshcommercial. co.uk.
PROTECT YOUR BUSINESS WITH A FREE DRONE ROOF INSPECTION FROM RETAIN LIMITED
Are you aware of the current state of your industrial or commercial roof? Don’t wait for leaks, damage, or skyrocketing energy bills to catch you off guard and out of pocket.
Our exclusive free drone inspection service* provides a detailed, non-invasive assessment of its health, helping you identify potential problems, maintain insurance compliance, and optimise energy efficiency.
Main Benefits of Drone Roof Inspections:
• Uncover the Unseen: Our high-tech drones, equipped with 4K technology, reveal even the most subtle signs of wear and tear. Spot leaks, cracks, damaged flashing, and insulation gaps before they escalate into major (and expensive) problems.
• Protect Your Investment: A detailed inspection report not only serves as proof of maintenance for insurance purposes but also becomes your roadmap for prioritising repairs and extending your roof’s lifespan.
• Slash Energy Costs: Pinpoint areas where heat escapes or cold air seeps in. By addressing these energy inefficiencies, you’ll enjoy lower utility bills and reduce your carbon footprint.
• Safety Without Risk: Forget the dangers of traditional and costly roof inspections. Our drones assess every inch of your roof without putting anyone at risk from working at height.
• Minimal Disruption: Our drone inspections are fast, efficient, and won’t disrupt your daily operations. It will be business as usual with no interruptions to your workforce.
Your roof is your building’s first line of defence against the elements, protecting your valuable assets, inventory, and personnel. Even minor damage can escalate quickly, leading to costly repairs, business interruptions, and potential building insurance complications.
Overlooking regular inspections can lead to the following roofing issues:
• Catastrophic Failures: Leaks, water damage, and structural issues can compromise your entire building, leading to costly repairs and potential closures.
• Invalidated Insurance: Proof of regular maintenance is necessary for your insurance to cover the full extent of damages. Don’t leave yourself open to a potential financial burden.
• Wasted Energy and Money: A poorly maintained roof can significantly increase your heating and cooling costs throughout the seasons. This can silently drain your profits and affect your bottom line.
Contact Samantha
at 0800 027 2244 (option one) or email your enquiry to samantha@retainlimited.com.
Visit Retain Limited’s website at www.retainlimited.com to learn more about our comprehensive range of construction and renewable energy services and discover how we can help you achieve peace of mind. *Terms and conditions apply
Don’t gamble with the health of your industrial or commercial roof. Schedule your free drone inspection today and take the first step towards a safer, more efficient, and costeffective future for your building.
The High Cost of Ignoring Your Industrial or Commercial Roof
Kerswill
PLYMOUTH AREA BUSINESS COUNCIL SPRING PROFESSIONALS DINNER 2024
Members of the Plymouth Area Business Council (PABC) and honoured guests were welcomed to the historic and unique venue of The Mess at HMS Drake in June 2024 for the annual Spring Professionals Dinner.
Everyone looked absolutely splendid in their finery, properly befitting the grand surroundings, as these wonderful photographs from John Allen will testify to.
Base Commander Brigadier Mike Tanner OBE ADC RM escorted some of our special guests up to the cupola at the top of The Mess before dinner to show them the views across the dockyard and the waterfront.
The group then rejoined everyone for an impressive display of precision and discipline by the RN Drum Corps. After that, the Brigadier took a ceremonial glass of port with the Drum Major and other guests.
There were so many highlights during the evening, including the delicious food and stirring, informative and entertaining speeches from our speakers, Angus Forbes and Jim McNeill.
But surely nothing could quite beat hearing memories from our very honoured guest, Suzanne Sparrow, when she proposed the toast to commemorate the D-Day operations.
Suzanne began her naval career 82 years ago, training at HMS Drake and following in her father’s footsteps. She was an eye witness on D-Day, watching American GI’s disembarking from Plymouth. And she also served her country throughout the war years.
It was an emotional moment for everyone and, quite rightly, she was given a standing ovation as she left.
Our sincere gratitude goes to our hosts, Mess President Cdr Martin Malone, and his Vice President, Lt Cdr Will Astley. Also to their team who made it all possible and provided for an unforgettable evening.
A huge thank you also to our dinner partners, Womble Bond Dickinson and Plymouth Manufacturers Group (PMG).
FOCUS: MOTORING
EXPLORE DEVON IN STYLE WITH THE PREMIUM MAZDA CX-60
You might be tempted to brush off the new Mazda CX-60 as just another mainstream attempt to break into the premium car market, but that would be a huge mistake.
On The Road
Model: Mazda CX-60 Homura 2.5
327ps e-SKYACTIV PHEV AWD
Price: £50,270 otr
0-62mph: 5.8 seconds
CO2 emissions: 32 g/km
Combined MPG TEH: 34.1 mpg
Fitted options: Convenience & Driver Assistance Pack (£2,100)
With its stylish interior, eye-catching exterior design, and unique engine options, this exciting new SUV is more than deserving of a place on the shortlist for your family’s next car.
The CX-60 stands tall as the largest vehicle in Mazda’s line-up, positioned above the CX-5 and ready to take on premium rivals like the BMW X3, the Volvo XC60, and the Lexus NX.
Starting at around £45,000, it’s not exactly a bargain, but it significantly undercuts its more expensive competition without skimping on quality or features.
and
Mazda has packed the CX-60 with so much kit that it was impossible to document all of it during my weekend road test. Let’s just say there’s plenty of bang for your buck!
The CX-60 comes in three trims: ExclusiveLine, Homura, and Takumi. Even the base
The Homura trim that I drove adds a stylish flair with gloss black exterior accents and striking black 20-inch alloy wheels, plus a 12-speaker Bose surround sound system and Mazda’s Driver Personalisation System.
Opt for the top-spec Takumi trim, and you’ll get white Nappa leather seats and
white maple wood interior trim.
While the CX-60 is bigger than its popular stablemate, the CX-5, it doesn’t offer a massive increase in interior space.
It comfortably seats five - plenty of room for two children’s car seats and an adult in the middle - while its boot comfortably fit our weekend shop, and (I’d imagine, if I’d got the opportunity!) my golf clubs...
Make no mistake - at 4,745mm the CX-60 is quite long. That’s not a problem on the road at all, as the CX-60 was one of the easiest cars to drive that I’ve ever tested.
Great throttle response, tight steering and very little lean in the bends makes it a pleasure, even on our pothole-filled roads.
Where people might struggle slightly is finding a parking space large enough to accommodate. During a Friday night trip to the Life Centre in Plymouth, my front and
Exclusive-Line is loaded with perks like heated leather seats, a heated steering wheel,
a user-friendly 12.3-inch navigation system.
FIND YOUR NEXT VEHICLE AT
back ends were both ever so slightly over the lines of the space.
However, when you take into account the standard size of a UK parking space is 4,800mm, I probably just picked a space that was on the small side! And when I parked up in Teignmouth the following day, I had no problems.
Regardless, the all-round and overhead cameras offer fantastic views to help you navigate any tight areas.
You also get that coveted high-up SUV driving position, which means great visibility over that huge bonnet and put me on a level with Range Rovers and other premium vehicles while driving up the A38.
Mazda stays true to its innovative roots with the CX-60’s technical offerings.
The entry-level models boast a 3.3-litre diesel engine with two power outputs and a choice of rear- or four-wheel drive. This sixcylinder engine has its own charm and ample power, making it a great option for towing.
However, this plug-in hybrid model is likely to be the crowd favourite. It combines a 2.5-litre petrol engine with an electric motor and a 17.8kWh battery, offering an official electric range of 39 miles.
While this might not compare to pureelectric options like the Volkswagen ID.4, it’s perfect for those who want silent weekday commutes and the ability to travel long distances on weekends without much hassle.
With 327PS and 500Nm of torque, the Mazda CX-60 PHEV is impressively quick. Certainly useful for getting away quickly when there’s an opportune gap at roundabouts.
Overall, the Mazda CX-60 is a highly attractive SUV that bridges the gap between models like the Toyota RAV4 and more premium options like the Audi Q5.
With its bold looks and superb interior, Mazda’s marketing team should have no problem attracting traditional premium car buyers.
Add to that the incredible Japanese reliability that this marque is so renowned
for - and it’s going to be tough for SUV fans to pass up.
That became even more obvious when I returned home from Vospers’ forecourt and was inundated with questions and comments from my neighbours all wanting to look inside.
It seems the people have spoken…
SOCIAL DIARY
Net Zero Workshops
A gloriously sunny morning at Home Park Stadium for our sold-out Net Zero Workshop, in partnership with Cosmic. This series of free green-inspired events is designed to give you inspiration about how your business can make vital positive changes to the environment.
Bank of England Roundtable
Plenty of interesting insights and advice at our sold-out Bank of England Roundtable breakfast event at Westcotts in Plymouth, where we were joined by Jamie Barber, the BoE Deputy Agent for the South West.
SW Innovation Expo
Kirsty and Will from our Devon Chamber team travelled to Sandy Park in Exeter for this year’s SW Innovation Expo. This fantastic event showcased the region’s most talented small enterprise innovators, entrepreneurs, business, academics and investors.
Devon Networking
A fantastic morning at The Carlton Hotel Ilfracombe for Devon Networking where Kelly and Clare just had to try out these wonderful chairs - which look perfect in our Devon Chamber colours.
Green Networking
From snow flurries and thunder and lighting, to hail storms and blue skies and sunshine - huge thanks to everyone who braved
the elements to join us at beautiful Venn Valley Vineyard and Winery in Barnstaple for Green Networking, in partnership with YGS Landscapes.
Pitch and Procure Plymouth
AI Workshop
We hosted our sold-out AI Workshop at University of Plymouth, in partnership with City College Plymouth. Guests heard from keynote speakers Rupert Lorraine (UoP) and Ross Pepperell (Appy Automations) as we expelled some of the myths around using AI and showcased how AI can be used to support productivity, enhance operational delivery and customer experience.
An incredible turnout at the University of Plymouth for our Pitch and Procure event, in partnership with BCR Associates. Fantastic to see a mix of nearly 80 businesses in the room listening to innovative ideas and services from some of our region’s most exciting and enterprising
local businesses. Thanks to our pitchers and, of course, our procuring panel of Babcock International Group, University Hospitals Plymouth NHS Trust, University of Plymouth, Classic Builders SW Ltd, Plymouth City Council and Plymouth Community Homes.
Sales Workshop for SMEs
A packed boardroom at Barclays UK in Plymouth for our sold-out Sales Workshop for SMEs, facilitated by John FitzGibbons, owner of Sales and Management Development Programmes. John works with local business owners and leaders to help them optimise and get the most out of their management team and sales organisation.
Crunchy Breakfast
Net Spinning
Brilliant turnout for our latest Net Spinning session at YMCA Plymouth. Joining Clare, Kyra and Olivia from our Chamber team were: Alice Godrey from Bright Solicitors,
Huge thanks to everyone who joined us at Crowne Plaza Plymouth for our Crunchy Breakfast Marine & Maritime special - especially our expert panel of Captain Richard Allan, Cattewater Harbour Commissioners; Lance Chatfield, City College Plymouth; Eifion Jones,
County Conversations
Becky Moore from the University of Plymouth, Cherie Jones from LGIO, Jasmine White from Bright Solicitors, John Naismith from Jeremiah’s Journey, and Richard Bowley from Seetec.
Plymouth and South Devon Freeport; Edward Baker, Plymouth Fishing & Seafood Association; Amanda Lumley, Destination Plymouth; and Elaine Hayes, Plymouth Sound National Marine Park. Plenty of questions for our expert panel about Britain’s Ocean City - past, present and future and the opportunities for businesses.
Thank you to everyone who joined us at South Devon College for our April County Conversations event - especially our brilliant speakers, Jo Skeel, Heart of the South West Careers Hub; Ian Harris, Capita; Paul Norrish, Torbay and South Devon NHS Foundation Trust; and Nick Powe, King’s & Queen’s Awards Winners.
Micromingles Launch
Some of our favourite pictures from the launch of ‘Micromingles’ at Café Momus in Stonehouse. Excited to be collaborating with Diversity Business Incubator, Micronomy and Blue Illustrates on this game-changing and inclusive business support programme.
DATES FOR YOUR DIARY
Crunchy Breakfast
17 October 2024
Join us at Crowne Plaza Plymouth for our fantastic breakfast and networking event with topics you can bite right into. Proudly in partnership with The Family Law Company, our last session of the year will be themed around equality, diversity and inclusion, where our panellists will be able to share top tips and discuss shared challenges.
Pitch & Procure Exeter
30 October 2024
Devon’s Chambers are partnering once again for the second Pitch & Procure event in Exeter. A panel of five major procurers will be in the front row of an audience that hears a series of short sharp pitches from several businesses in quick succession, followed by a brief Q&A. More details coming soon!
Bites
of Wisdom
31 October 2024
Join Exeter Chamber at Hotel Du Vin and hear from local business mentor and training coach Judy Salmon on the topic on networking. Judy will guide us through a three-point strategy that takes the pain out of networking.
Meet
The Neighbour with Somerset Chamber of Commerce
6 November 2024
Back by popular demand, we have partnered up with Somerset Chamber of Commerce to bring both networks together to connect and unite while enjoying a fantastic lunch at Exeter Golf and Country Club. Previously this event has been extremely popular, so early booking is advisable!
Coffee In The City
6 November 2024
Meet-ups take place every other Wednesday from 8.30-9.30am at different venues across Exeter. Whether you’re cycling, walking or running into the office, stop off and join the Exeter Chamber team on your way. All businesses welcome, so spread the wordbut make sure to RSVP first!
Devon Networking
19 November 2024
Join us at The PIG at Honiton for our next Devon Networking event and experience this incredible venue, while networking informally and talking to a variety of local and countybased business individuals.
Thirsty Thursday 21 November 2024
Held every other month, the Exeter Chamber team takes you to new and exciting restaurants and bars across the city, as well as some of its well-established and much loved hospitality venues. Free for members and £10 for non-members, the first drink is on the house!
Green Networking 28 November 2024
If you are passionate about your business making positive changes to the environment, then this event is a MUST! In partnership with BCR Associates and YGS Landscapes, our next event will take place at Paignton Zoo.
Devon Business Show 16 October 2024
The county’s biggest Business Show returns on Wednesday 16 October with a fresh new format that will promote inclusivity and feature exciting, innovative and interactive displays. Find out more about our action-packed event on our website: devonchamber.co.uk/devonbusiness-show
What do you do and why do you enjoy it?
I have just started as Projects and Events Administrator at the Chamber, working between events and the LSIP project. I enjoy working at the Chamber as everyone is so welcoming and friendly, they have really made me feel at home here. Each day is different, one of my most recent favourites being a visit to Paignton Zoo for a successful networking event.
Name: Charlotte Percival
Role: Projects and Events Administrator at Devon Chamber of Commerce
What inspires you?
The desire to expand my horizons, whether that is through meeting new people, travelling to new places, reading a new book or trying new things.
What drives you?
I love to see the end product, whether it’s organising an event and seeing the finished product or being part of a project and seeing the outcome.
Where do you see the future of your organisation?
I see the Chamber continuing to grow and gain more members, continuing to host amazing events at great venues. What’s the best advice you’ve ever been given?
Always try something once.
If you could sum up your CV in one word, it would be..?
Flexible.
When it comes to business, do you follow head or heart?
I follow my head for practicality, however, being passionate about what I do means that I also follow my heart in some circumstances.
Describe yourself in five words Kind, Bubbly, Creative, Proactive, Energetic.
How do you balance life and work?
I manage my time as effectively as I can when at work, which allows me to switch off at the end of the day and enjoy my evenings and weekends.
What’s your favourite quote?
“Shoot for the moon. Even if you miss, you’ll land among the stars”. Who has been the greatest influence on you?
My parents, for their hard work ethic. What are you most proud of? My work ethic.
NEW MEMBERS A WARM WELCOME TO OUR NEW MEMBERS FROM ACROSS DEVON
1 High Performance Coaching Ltd1hpc.com
Brimley Barn Landscove Ashburton
Devon TQ13 7NQ
Agile solar ltd
www.agilesolarltd.co.uk
123 Hooe Road Hooe Plymouth PL9 9NJ
Alert Drivers Training and Development Ltd.
www.alertdrivers.co.uk/ Suite 3, Devonshire Meadows
Broadley Park Road Roborough Plymouth PL6 7EZ
Andrea de Gabriel Portraits & Branding Photography
www.cornwallbrandingphotography. co.uk
12, Duchy View Western Road Launceston Cornwall PL15 7BQ
Ara Recovery4All
www.recovery4all.co.uk
Kings Court
11 King st Bristol gl4 4wu
Boden Group Facilities Ltd
www.bodengroup.co.uk Woodside Court Langtree Barnstaple EX31 3TJ
Boosters Ltd
www.boosters.co.uk
Promotions House
1 Stanley Way Redruth Cornwall TR15 1SR
Bott Ltd
www.bottltd.co.uk
Bude Stratton Business Park Bude EX23 8LY
Broadband Access Strategies LLP
www.basllp.co.uk
The Apex Derriford Business Park, Brest Road Plymouth Devon PL6 5FL
City Cycle Couriers
www.citycyclecouriers.co.uk
The Business Centre 2 Cattedown Road
Devon Plymouth PL4 0EG
Cocky Hunter Ltd cockyhunter.co.uk/ 38 Whitchurch Road Tavistock PL19 9BD
Concept Products Ltd www.conceptproductsltd.co.uk
Concept Products Ltd, Unit 10, Cary Cour Somerton Business Park, Bancombe Road SOMERTON TA11 6SB
Conecxus conecxus.co.uk Exeter, Devon
D B Heating Ltd www.dbheating.com Unit 10 Atlas House West Devon Business Park Tavistock Devon PL19 9DP
Dawes Accountants Limiteddawesaccountants.co.uk/ 100 Queen Street, Newton Abbot, TQ12 2EU
DEPØ STUDIO GROUP LTD
Thedepostudios.com 35 union street stonehouse plymouth PL1 3LU
Design Foundry www.designfoundry.co.uk Higher Mill Buckfast Abbey Buckfastleigh TQ11 0EE
Devon and Cornwall Food Action www.devonandcornwallfoodaction. org Unit 4, Porsham Close Belliver Industrial Estate Plymouth Devon PL6 7DB
Devon Contract Waste Ltd www.dcw.co.uk/Suez DCW Head Office 13 Marsh Barton Road Exeter EX2 8NU
Devon Mind www.devonmind.com 156 Mannamead Road Plymouth Devon PL3 5QL
Elite Specialist Care Plymouth Ltd www.elitespecialistcareplymouth. co.uk 18 Tregenna Close Plympton
Plymouth PL7 2FW
Ervin Hall Limited t/a CLEARLY BUSINESS LAW clearlybusinesslaw.co.uk/ Plymouth, PL4
Fire Fighters Charity www.firefighterscharity.org.uk/ Harcombe House Chudleigh Newton Abbot
United Kingdom TQ13 0DG
Friends and Families of Special Children www.friendsandfamilies.org.uk
Virginia House Centre , Peacock Lane Palace Street Bretonside Plymouth Pl4 0DQ
Gilpin Demolition Group Ltd www.gilpindemolitiongroup.com
The Horsefields Clay Pits Way
NEWTON ABBOT
Devon TQ12 3RR
Goodmans Financial Planning www.goodmansfp.com 6 Drake Circus
Plymouth
Devon PL4 8AQ
Grab It Quick Limited g-i-q.com 16 Tramway Road Woolwell
Plymouth Devon PL6 7TQ
Headway Plymouth www.headwayplymouth.org.uk
Headway House Park Avenue
Devonport Plymouth PL1 4RJ
Infinite Choice Limited infinite-choice.com
Meadow View Huish Okehampton
Devon EX20 3EL
Insights Led www.insightsled.uk 70 WATERSIDE EXETER EX2 8GY
Inspiring On Healthcare Ltd www.inspiringon.com
Airport Business Centre 10 Thornbury Road
Estover Plymouth PL6 7PP
InTime Financial Planning www.intimefp.com
Office One
Ridgecombe Barn Devon
Lifton PL16 0HD
Jarvis Nuclear Limited www.jarvisnuclear.co.uk
6 Harriet Gardens Plympton PlymouthPL7 4RH
JRC CONSULTING ENGINEERS LTD www.jrcconsulting.co.uk UNIT 4
SILVERDOWN OFFICE PARK EXETER EX5 2UX
King Welsh Ltd www.kingwelsh.co.uk Unit 4 Mariners Court Plymouth PL4 0BS
Léa Guzzo, EDI Consultant www.leaguzzo.com
Lime Licensing Group - South West Axminster, EX13, Devon
Lineal Software Solutions Ltd. www.lineal.co.uk Commercial House 11 The Strand
Devon Barnstaple EX31 1EU
Lloyd Barnes Accountancy Recruitment www.lloyd-barnes.co.uk/1 Providence Court Pynes Hill Exeter Devon EX2 5JL
Mercure Hotel Paignton www.mercurepaignton.com/ Esplanade Road 64 Exe Hill Paignton Devon TQ4 6BQ
Mila’s Bakery milasbakeryplympton.com 107 Ridgeway, Plymouth, PL7 2AA
Milk It Digital Ltd milkitdigital.co.uk/5 Smithfields Devon Totnes TQ9 5LR
News Café thenewscafe.co.uk 16/17 Mills Building Royal William Yard Plymouth Devon PL1 3GE
Path (Plymouth Access to Housing) www.pathdevon.org
The Harwell Centre 28-42 Harwell Court, Plymouth, PL1 1PY
Pilkington Communications pilkington-comms.co.uk 49 Woodland Avenue Eastcliffe Teignmouth TQ14 8UU
Plymouth Parkour CiC Plymouthparkour.uk 80-84 union street Plymouth PL1 3EZ
Power Wash Solutions SW www.powerwashsolutionssw.co.uk Exmouth, EX8, Devon
Recro Vida Ltd www.recrovida.com CO Coreus Group Winslade Park, Manor Drive Clyst St Mary Exeter Devon EX5 1FY
Revelation www.revelation-facilitation.co.uk11
Howard Close Saltash PL12 4LP
Roots Personal Development 38, Whidborne Avenue, Whidborne avenue Torquay TQ1 2PQ
RSD Fostering www.rsdfostering.co.uk32 Macadam Road Plymouth Devon PL4 0RU
RSJ Property www.rsjproperty.uk/ 31 Hallow Road Hallow Worcester WR2 6BX
SALT South West 142 Union Road, Plymouth, PL1 3HL Sante Care at Home Ltd www.santecareathome.co.uk/ 3A Old Dairy, Paddons Row Tavistock PL19 0HF
Stevens Hewlett & PerkinsIntellectual Property Lawyers www.shandp.com 1st Floor St Bartholomews House, Lewins Bristol BS1 2NH
Tamar HR Ltd www.tamarhr.co.uk/ Mount Wise House, 1 Discovery Road Plymouth PL1 4QU
THE CARLTON HOTEL www.ilfracombecarlton.co.uk/ Runnacleave Road, Ilfracombe EX34 8AR
The Mount Batten Centre Charity Trust www.mount-batten-centre.com 70 Lawrence Road Plymstock Plymouth Devon PL9 9SJ
The Wave Project www.waveproject.co.uk/ 6 Fore Street, Newquay, TR27 1LN
The Write Now Collective www.thewritenowcollective.com 53 Broom Park Okehampton EX20 1FT
THRIVE RECRUITMENT GROUP www.thriverecruitmentgroup.com/ Salt Quay House PLYMOUTH PL4 0HP
Tomlinson Solutions Ltd tomlinsonsolutions.co.uk
6 Penns Way Grange Road Kingsteignton
Devon TQ12 3GW
True Wisdom Coaching www.truewisdomcoaching.org PL21HN Plymouth
VIP Labels www.viplabels.com
Hillside House Newtown Coads Green Launceston Cornwall PL15 7LT
Wave Multi Academy Trust www.wavemat.org Unit 15-16
St Austell Business Park Carclaze
St Austell PL25 4FD
Worldpay www.worldpay.com
The Wallbrook Building 25 Wallbrook Moorgate London EC4N 8AF
Young Enterprise www.young-enterprise.org.uk/ The Coram Campus, 41 Brunswick Square, London WC1N1AZ
SPACES.
