Chamber Profile Magazine Winter 2024/2025

1 February Saturday 10.00am - 1.00pm

THE LEARNING DESTINATION OF CHOICE

CONTENTS CHAMBER PROFILE

FOCUS FEATURES

FIRST WORD

Chamber Chief Executive Stuart Elford’s Winter Profile round-up MEMBER NEWS

A happy 100th birthday to one of Devon’s influential business figures

Join in this Valentine’s Day 2025 and Wear it Red for Hearts Together!

cappd. taps in as new Commercial Partner of the Devon Chamber

CHAMBER NEWS

Our Devon Business Awards are officially open for 2025!

Training to grow your business on a global scale in 2025

Brittany Ferries at the helm as new Devon Chamber Patron

Patronage completes an amazing year for South Devon College

Pictures from this quarter’s Devon Chamber and member events

A warm welcome to all our new Devon Chamber members

SECTOR FOCUS STAFF

Westcott’s top tips for employee retention and engagement OPPORTUNITIES

Unlock £3.5bn of opportunities with Find It In Plymouth DIGITAL

How your business can use AI to make sense of messy data ENERGY

Energy management for businesses: A comprehensive approach EMPLOYMENT LAW

Labour’s Employment Rights Bill: What it means for you GREEN SKILLS

Green Skills Advisory Panel is driving green skills forward MORTGAGES

Brunel Mortgages’ special offer to celebrate 20th anniversary

CHAMBER PEOPLE

Richard Marsh, CEO of Exeter Chamber and Deputy CEO of the Devon Chamber

THE OFFICIAL PUBLICATION OF DEVON CHAMBER OF COMMERCE

CONTACT DETAILS

Devon Chamber of Commerce

Unit 5 Derriford Business Park, Brest Road, Plymouth, Devon PL6 5QZ

T: 01752 220471

E: reception@devonchamber.co.uk

W: www.devonchamber.co.uk

News and articles should be sent to: E: marketing@devonchamber.co.uk

Front cover: Caerus launch at Market Hall

See pages 8-9.

Photo Credit: Luke Frost/Captain Frost

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Chamber Profile is produced on behalf of Devon Chamber of Commerce by Cornerstone Vision Ltd and is distributed without charge to key businesses and all Chamber members in Devon. The publisher is committed to achieving the highest quality standard. However, views expressed in the magazine are independent and while every care has been taken to ensure that the information it contains is accurate, the publisher cannot accept any responsibility for any omission or inaccuracies that might arise. The publication (or any part thereof) may not be reproduced, transmitted or stored in print or electronic format without the prior written permission of Cornerstone Vision Ltd.

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FIRST WORD

A very happy New Year to all our members, patrons, partners and supporters!

As we welcome in 2025, this edition of Profile offers us the opportunity to reflect on an incredible last 12 months for the Devon Chamber and so many businesses across the region.

Skills and training is very much one of the keys to so many of the success stories we’ve shared this year.

That’s why we’re delighted to be partnering with City College Plymouth for this first edition of the New Year to shine the spotlight on skills, employment and recruitment.

The College continues to make a significant contribution to meeting the skills needs so many businesses need today and will need for the future.

Its innovative programmes build realworld skills and are driven by the College’s passionate commitment to collaborating with employers across Devon and beyond.

This ethos fits in perfectly with our Devon & Somerset Local Skills Improvement Plan (LSIP), and the team are hosting an Exclusive Employer Skills Summit this January to help lead the charge in transforming skills, training, and workforce development.

In this edition, we also focus on North Devon as a hotspot for growth and success - ripe with opportunities for skills and training to boost your workforce.

Throughout 2025, our Chamber team will be offering you exciting networking opportunities right across the county, from Plymouth in the south all the way up to North Devon, where you’ll find a thriving community of global businesses. Visit our website to see the full calendar!

Next, I want to say a special thank you to everyone who joined us at the Plymouth Life

Centre in October for the Devon Business Show.

None of it would have been possible without our amazing partners - including our headliners, City College Plymouth, YGS Landscapes Ltd and SocieTree, and Find It In Plymouth - not to mention our dedicated Chamber team who made sure everything on the day ran smoothly and like clockwork.

This edition features our favourite pics from an unforgettable event, and I’m thrilled to say that we’ve already opened bookings for 2025!

As I’ve already mentioned, it has been an incredible few months here at the Devon Chamber of Commerce, following the merger of the Devon & Plymouth and Exeter Chambers uniting to create one new umbrella business organisation.

Now, our Chamber Family has become even stronger by the news that Brittany Ferries and South Devon College have both stepped up to become Patrons of the Chamber.

These exciting new partnerships exemplify the collaborative spirit we aim to cultivate within our Chamber Family, and we look forward to working together to support businesses in navigating future challenges and opportunities.

Finally, I’d like to wish a very happy birthday to former chamber Chair Suzanne Sparrow, who turned 100 on 23 November. From everyone at the Chamber, we hope you had a wonderful birthday, Suzanne!

STUART

ELFORD CHIEF EXECUTIVE, DEVON CHAMBER OF COMMERCE

A HAPPY 100TH BIRTHDAY TO ONE OF DEVON’S INFLUENTIAL BUSINESS FIGURES

Congratulations to Suzanne Sparrow, a former chair of the Chamber and one of Devon’s most influential business figures, who celebrated her 100th birthday on 23 November 2024.

Suzanne’s continued passion, determination and dedication serves as a huge inspiration for all who know her.

Born and bred in Plymouth, Suzanne attended Plymouth High School for Girls, before joining the Royal Navy at the age of 17 and following in her father’s footsteps. She even survived her home being blitzed in 1941.

After being released from service at the end of World War II, Suzanne worked in various jobs - including being secretary at the Marine Research Laboratory at Newton Ferrers.

During her time there, she met many visitors from overseas, some of whom had limited spoken English.

It was that which inspired her to set up the Suzanne Sparrow Plymouth Language School, which last year celebrated its 45th anniversary (you can read our full interview with Suzanne on our website).

Suzanne and her business joined the

Plymouth Chamber of Commerce and Industry in 1979 at a time where attitudes to women in business were not what they are today

And it’s testament to her incredible character that in 1988, she became Chair of the Chamber.

In recent years, understandably Suzanne has passed over the day-to-day running of the North Road-based school to her daughter, Hilary Desvernay, who is now principal.

But she admits that she “doesn’t know the word ‘retirement’,” and still maintains a handson role from her home in the South Hams.

One of Suzanne’s proudest moments came in 2009 when she was awarded a Doctorate by the University of Plymouth for her contribution to education.

In 2016, she also won the 2016 Lifetime Achievement honour at the Plymouth Business Awards, given to the businessman or woman who has made a considerable, profitable and lasting contribution to business in the city.

Suzanne is proud of her Plymouth roots, and is equally more proud of what her School has achieved in the last 45 years.

“I cannot say I’m putting my feet up

because I am still fairly active,” she says. “And I’m very pleased when people turn up at the school, particularly those who have been before or who are now sending their children and, of course, grandchildren as well. So it’s of great interest still.

“I will always love the fact that people are so nice and so kind in Plymouth,” she says.

“There are many, many very kind and helpful families and this is what has maintained the School. I think we’ve done our part in selling Plymouth as a brilliant city to come to.”

From everyone at the Devon Chamber, we hope you had a wonderful birthday, Suzanne!

Suzanne Sparrow

DOUBLE SUCCESS FOR THE FAMILY LAW COMPANY AT NATIONAL AWARDS

South West legal specialist The Family Law Company is celebrating two successes in the national Family Law Awards.

Imran Khodabocus was named Family Law Partner of the Year. Imran heads up the firm’s Private Law and Domestic Abuse team; for this award, he was recognized for his contribution to raising awareness of honour based abuse, and his current focus on providing and promoting training about the issue for frontline workers.

He was also recognized for his work internally; as Chair of the company’s internal Training and Development committee, Imran has put in place a new training structure that provides support and opportunities for team members to develop their skills.

Joint-MD Rachel Buckley said: “Imran is an integral part of what makes The Family Law Company so special. His commitment to his client’s best interests and wellbeing and to our colleagues’ learning and development is second to none. Congratulations Imran for your commitment and dedication.”

The New Client Team scooped Legal Support Team of the Year, the second year in

a row that The Family Law Company has had success in this category, which recognises the supporting acts that are so important to the legal sector.

Comprising the ‘First Impressions’ Team, the initial contact for client enquiries, and the Client Call Team who respond to these enquiries, the team has revolutionized the early client experience, making sure that the process for clients, who are often emotionally distressed, is as smooth as possible.

Business Development Director Kerry England who was central to the formation of the team, said: “We take great pride in our ability to assist people from all walks of life by adapting our knowledge and skills to their unique needs in a compassionate and innovative manner. It’s great to see this recognised by The Family Law Awards.

“Our clients inspire us every day to go above and beyond, and this achievement reflects the dedication of our entire team.”

Imran, along with Jessica Everett, Jess Hammett and Ruth Mingo from the Client Team were on hand to receive their awards, presented by comedian and awards host Lucy

JOIN US THIS VALENTINE’S DAY 2025 AND WEAR IT RED FOR HEARTS TOGETHER!

By participating in our annual ‘Wear it Red’ fundraiser, you’re not just wearing red – you’re making a real difference. With your help, we can continue to provide support and accommodation for those who need it most when navigating what can be some of the most challenging times of their lives.

As a Plymouth-based charity, we enable families and loved ones to stay close together at our Hospital Hotel whilst undergoing treatment or supporting a loved one receiving medical care. Our aim is to provide families with a home away from home and the support they need, so that they can focus their time and energy on getting better themselves or supporting their loved ones in hospital. We offer flexibility, support, care and compassion when it’s needed most.

Did you know that over 80% of our guests travel to us from across the Southwest Peninsula and of that 80%, there is an almost equal split between those travelling from wider Devon and Cornwall.

We support families right here in the heart of Plymouth, to those who travel from the north coast of Devon in Ilfracombe, all the way

across to Salcombe, Sidmouth and Honiton and as far down in Cornwall as Penzance and the Isles of Scilly!

In 2023 we provided 8,122 nights of accommodation for 2,898 families, saving them over £290,000 compared to staying at a leading budget hotel. We also granted just under £20,000 in additional financial subsidies and supported more than 500 families through our on-site and remote counselling services.

Porter. The awards event was held at the Park Plaza Westminster Bridge.

So why not join the fun and make a difference this Valentine’s week 2025? It’s easy to get involved - simply choose any day between February 10 and 14 for your workplace to wear red and raise vital funds for Hearts Together.

You can also get creative by hosting themed games, running our Hearts Together sweepstake, or even organising a Valentine’s bake sale to add some extra fun to the day! To sign up simply email us at info@ heartstogether.org.uk or head over to the events page on our website: www.heartstogether.org.uk

Imran Khodabocus with presenter Lucy Porter and representative from category sponsor Goodman Ray

CAPPD. TAPS IN AS NEW COMMERCIAL PARTNER OF THE DEVON CHAMBER

The Devon Chamber of Commerce is delighted to announce a new commercial partnership with cappd., an innovative company revolutionising the way businesses connect and share information through NFC & QR code technology.

This partnership comes at an exciting time for the Chamber, as we have recently merged the Devon & Plymouth and Exeter Chambers to create a stronger, more unified voice for businesses across Devon.

Stuart Elford, CEO of the Devon Chamber, said: “The Chamber is keen to harness new technologies to improve productivity and reduce waste, which cappd. does so well. Despite it being so easy to set up and use, we were really impressed with the amazing customer service to implement it.”

communication and sustainability. cappd’s focus on technology, efficiency, and customer satisfaction makes them an ideal partner for the Devon Chamber as we work together to support businesses across the region.

A partnership for growth and innovation

This collaboration with cappd. reflects the Chamber’s ongoing commitment to innovation and providing our members with access to the latest tools and resources. With cappd’s digital solutions, our members will benefit from enhanced networking experiences, whether attending one of our 100+ annual events or connecting with clients and partners in a new, contactless world.

As part of our partnership, cappd’s solutions will be showcased at future Chamber events, allowing members to experience first-hand

Clare Baker, Membership Experience Manager at the Devon Chamber, added: “We have been so impressed by both the technology and the service from cappd. Thanks to this collaboration we can move forward with the new Devon Chamber using innovation to further enhance member satisfaction and our sustainability aims.”

Introducing cappd.

cappd. is transforming the networking landscape with its cutting-edge NFC (Near Field Communication) & QR code technology. Their products, including contactless business cards and digital profiles, offer a seamless, eco-friendly solution for sharing information in a modern business environment.

With a simple tap, users can exchange comprehensive profiles, contact details, social media links, and more—making networking faster, more efficient, and paperless.

This innovative approach aligns perfectly with our vision of supporting businesses as they embrace the future of digital

how these technologies can streamline their networking efforts.

Together, we aim to empower businesses to thrive in a digital-first economy, helping them make meaningful connections while reducing environmental impact.

Supporting sustainability together

At the Devon Chamber, we recognise the importance of sustainability and are committed to supporting businesses in adopting greener practices. Through this partnership with cappd., we are excited to promote their eco-friendly digital solutions that reduce paper waste, aligning with our shared vision for a more sustainable future.

By encouraging the use of cappd’s NFC business cards, our members will not only enjoy the convenience of contactless information exchange but will also contribute to the Chamber’s broader sustainability goals.

Strengthening the Devon business community

This partnership comes at a pivotal moment as the Devon Chamber has expanded through the merger of the Devon & Plymouth and Exeter Chambers.

With our combined resources and cappd’s innovative technology, we are confident that this collaboration will further strengthen the local business community. Members will now have access to more opportunities for growth, networking, and collaboration than ever before.

Cappd’s solutions will help our members stand out in a competitive market, and we are excited to see how this partnership will benefit businesses across Devon, from small start-ups to established enterprises.

Looking ahead

The Devon Chamber of Commerce is excited about the future of this partnership with cappd. As we continue to support and champion businesses throughout the region, this collaboration represents a significant step forward in our mission to provide members with the tools, connections, and support they need to succeed.

We warmly welcome cappd. to our network and look forward to working together to foster innovation, sustainability, and business growth for our members. Stay tuned for upcoming events and opportunities to experience cappd’s solutions in action.

CITY COLLEGE PLYMOUTH

Empowering futures as the innovative hub for growth, skills and training

At City College Plymouth, we make a significant contribution to meeting the skills needs of today’s fast-paced, competitive world. We take pride in delivering a purposeful and impactful skills curriculum that shapes the future and drives a highly skilled workforce for our local, regional, and global communities.

Colleges are recognised as anchor institutions for skills, playing a critical role in shaping the workforce of today and tomorrow. At City College, we are at the forefront of innovative programmes that build realworld skills and are driven by a passionate commitment to collaboration with employers. We are not just about preparing students for jobs, we are developing workforces capable of meeting the evolving demands businesses will face in the years ahead.

The College is leading the way in creating a digital learning environment and organisational culture that positively impacts on the health, wellbeing and sustainability of our community.

Ensuring people are equipped with the skills for the jobs of tomorrow

Earlier this year, we launched a groundbreaking state-of-the-art Engineering and Nuclear Skills building, featuring cuttingedge technology equipped with the South West’s first fully immersive classroom,

augmented reality and virtual reality facilities. Developed in partnership with Babcock International Group and the National College for Nuclear, it provides the workforce of the future with the vital skills required to advance the expertise needed in sectors such as defence and energy.

The multi-million-pound investments reinforce the College’s commitment to creating teaching environments developed in collaboration with industry partners to meet their specific needs. These state-of-the-art facilities will not only enable the expansion of a demand-driven curriculum, but also enhance strategic partnerships with key employers in the city, National College for Nuclear partners, and other important stakeholders. The impact of these developments will be felt locally, regionally, nationally, and globally.

Our pioneering skills routemap, Caerus, designed to address critical skills shortages and empower individuals in Plymouth and beyond, was launched in October at Market Hall in Devonport. Developed in collaboration with employers, educational institutions, and community stakeholders, Caerus marks a significant step forward in skills development.

Caerus will empower young people and adults by realising their aspirations, strengths, interests, and potential career pathways. It provides an interactive skills routemap, helping individuals identify their strengths and explore various career paths. With a focus on essential skills for high-value careers, Caerus raises aspirations and career awareness, motivating individuals to transform their lives.

Caerus supports social mobility, equity, and inclusion. By tackling skills shortages and narrowing key skills gaps in critical industries, Caerus is creating equal opportunities for all. It also supports intergenerational challenges, empowering individuals to upskill and reskill, thereby encouraging long-term, sustainable career growth in sectors vital to Plymouth and beyond.

Good mental health and wellbeing are crucial

At City College, we are committed to nurturing happier, healthier, and more productive individuals, shaping the future of both our students and our people. Good mental health and wellbeing have become vital pillars in today’s workforce, influencing not just individual lives, but the overall productivity and success of organisations. In an era where employee wellbeing is essential, rather than optional, creating supportive environments is key.

A prime example of this commitment is the College’s new Pastoral Suite, a dedicated space designed to prioritise the mental health and wellbeing of our students. As Chief Executive Jackie Grubb states, mental

health support is “at the heart of what we do”. The Pastoral Suite offers privacy and direct access to a dedicated support team, providing one-to-one pastoral assistance when needed. It features discreet, private spaces for confidential discussions, encouraging students to confidently seek support. The suite is empowering students to continue their studies with the resilience and determination necessary to progress along their chosen pathways. Since the suite opened in October, over 220 students have benefited from the support provided.

Investing now for our digital future

Beyond mental health, we also recognise the importance of equipping students with the digital skills they need to succeed in the modern workplace. Today, and in the years to come, digital skills sit front and centre in terms of UK job creation and economic growth. It’s not just about giving the workers of tomorrow the skills they need now, it’s about creating the

Cyber Security Control Room at City College Plymouth

The College’s pioneering skills roadmap Caerus launched in October

CHAMBER FOCUS: Devon Skills, Employment & Recruitment

next generation of innovators and leaders.

City College has placed itself at the forefront of innovation, having invested in cutting-edge technology, including artificial intelligence, virtual and augmented realities, cloud computing and cyber security that benefits students, lecturers, and ultimately employers.

Delivered in our digitally enabled classrooms we ensure environments that are ideal for enhancing engagement and learning and driving these essential digital skills.

Apprenticeships playing a vital role for employers

As a leading provider of Apprenticeships in Plymouth and the wider region, City College plays a crucial role in equipping apprentices with the skills employers need. The skills apprentices gain at the College, aligned with the latest industry advancements and best practices, help businesses thrive in an everevolving market.

With a third of UK vacancies due to skills

shortages, the demand for highly skilled people continues to grow as businesses seek to upskill their existing staff and recruit new talent. Apprenticeships provide an invaluable opportunity to address skill shortages, build a tailored workforce, and drive long-term success.

The College’s Apprenticeships team works closely with employers to identify the skills their future workforce needs, collaborating on tailored plans to address those needs. With more than 50 Apprenticeship standards spanning sectors such as construction, engineering, digital skills, business services, hospitality, health and social care, and more, the College provides businesses with access to a diverse pool of talented individuals ready to shape the future.

Long-established Plymouth company YGS Landscapes, which provides landscaping and grounds maintenance services, went one step further in its Apprenticeship programme for the benefit of their whole sector. As well as employing six apprentices amongst its 32-strong team, YGS worked with the College to develop a new training programme for what it saw as an under-served sector when it came to training and Apprenticeship provision. This culminated in the launch of a new, twoyear Level 2 Horticulture and Landscaping Apprenticeship, for the wider benefit of all who work in that field.

Bell Group, like YGS, is a strong advocate of Apprenticeship programmes. As a familyowned maintenance specialist with over 2,000 employees serving the entire country, the company recruits a number of apprentices from the College each year. Their apprentices - who play an integral role in the business

from the day they join - make the most of the highest standard of learning facilities and training environments. The result is that when they complete their Apprenticeships, they are fully equipped to begin their careers and make a genuine contribution to the business from the moment they start.

City College’s success is measured not just by the academic success of its students, but by the futures it enables. By focusing on skills, training, and employment pathways, they are redefining the educational experience, ensuring that students go into the wider world with the confidence, competence, and connections needed to excel in their careers. Through innovative programmes, strategic partnerships, and a commitment to student success, City College Plymouth is collaborating with hundreds of employers to help shape the workforce of tomorrow.

YGS Landscapes apprentices with Kerry Lewis (front) Business Development Manager at YGS

Caerus launch at Market Hall, Devonport

UNLOCK THE POWER OF BEHAVIOURAL INSIGHTS

Ever wondered why some teams thrive while others struggle?

The answer can be found by understanding behaviour - how people think, make decisions, and interact - to do this we need to understand behaviour profiling and insights training.

It’s not just theory or a one-off team exercise; it’s a practical approach for you and your team on improving and embedding great communication, teamwork and resilience in real-world situations. A way for you and your team to thrive, which then means your business also excels.

Our aim and focus is to help individuals and teams unlock their full potential. Imagine your team working seamlessly, tackling challenges with confidence, and bouncing back stronger after setbacks. Behavioural insights make this possible by helping you understand the “why” behind everyday actions.

WHAT CAN BEHAVIOURAL INSIGHTS DO FOR YOU?

• Enhance Communication: Learn to recognise and avoid common communication pitfalls specific to your personal behavioural preferences. Discover how to have clearer, more productive conversations—whether it’s giving feedback, resolving conflicts, or brainstorming ideas.

• Boost Team Resilience: Equip your team with tools to boost collaboration, and stay focused and adaptable under pressure. When the unexpected happens, behavioural insights help teams navigate change with ease.

• Foster a Positive Culture: Create an environment where people feel valued, heard and empowered. Small adjustments in processes like meetings or feedback can lead to big improvements in morale and performance.

HOW TO WORK WITH US

“Our aim and focus is to help individuals and teams unlock their full potential. Imagine your team working seamlessly, tackling challenges with confidence, and bouncing back stronger after setbacks.”

At Coops & Co our mission is to support you and strengthen your business through your people. As an experienced team from a diverse background, we can offer you the insights and expertise to bring the best out of your people through offering a bespoke approach and a different perspective.

We will work together with you and your teams to deliver tailored behavioural insights training, that aligns with your overall business objectives. This will be delivered through profiling and workshops that are engaging and motivating.

Let us help you transform your workplace into a space where people thrive. Whether you’re an individual looking to sharpen your skills, a leader aiming to boost your team’s performance or a business looking to embed a values and behaviour led culture, our behavioural insights training is the solution.

READY TO GET STARTED?

Get in touch with Ashley, ashley@coopsandco.uk or 07957 197002, to book or learn more. Understanding behaviour is the key to unlocking success! coopsandco.uk

Ashley Thomas, Associate Director

Ashley’s experience working with leaders and their teams comes from nearly 20 years in HR, both in house and consultancy and across a range of different sectors. She is passionate about creating workplace cultures which thrive through collaboration, great communication, and positive leadership. By combining her C-Me accreditation and HR expertise she can help you and your people get the most from each other.

BABCOCK INCREASES CAREER OPPORTUNITIES

Through apprentice and pre-apprenticeship programmes

Following on from a record-breaking apprentice intake in 2024, Babcock International Group has opened applications for its training programme for 2025 applicants, alongside delivery of an innovative new pre-apprenticeship engineering programme.

The company, which delivers critical support to the entire UK nuclear submarine fleet, is recruiting over 200 talented individuals to support the delivery of worldclass programmes.

The main apprenticeship programme is open to anyone of any age, and the site is seeking apprentices across a range of roles in engineering, skilled trades and business for its 2025 intake. Those welcomed onto the scheme will gain additional skills and set themselves up for a career supporting nationally important programmes, including the maintenance and refurbishment of Royal Navy submarines.

For those that might not currently meet

the apprenticeship requirements, Babcock has launched an innovative new engineering preapprenticeship scheme with City College Plymouth. This programme, which saw its first cohort of 18 start in September, provides an alternative route into Babcock for a broader range of talented people that just need some additional support to start their career. At the end of the yearlong programme those that complete it successfully are guaranteed a place on our apprenticeship programme the following year.

To open up the Engineering Preapprenticeship opportunity to as many people as possible, Babcock has piloted the use of gamification as a modern, inclusive recruitment tool, which allows players to demonstrate various skills through a fun platform with some mini games contained within it. This inclusive approach allows us to assess a candidate’s suitability for our programme through a selection tool aimed at a different demographic than our usual apprenticeship recruits.

Building on the success of the pre-

apprenticeship programmes to date, we are looking at expanding the programmes further across our other sites.

Harry Holt, Babcock Chief Executive Officer, Nuclear, said: “These programmes form part of a number of approaches across the UK that we are spearheading to secure the skills needed to deliver our nationally important defence programmes now, and in the future.

“At the heart of this is Babcock’s ongoing commitment to creating new opportunities for a broader range of people. Giving them the chance to experience a successful longterm career in defence and nuclear, and the unique opportunities and skilled technical training that comes with this.”

Application for its 2025 apprentice intake can be accessed via ApprenticeshipsBabcock Early Careers (babcockinternational.com)

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Apply ISO systems to boost your bottom line

Delivering excellent quality of service is vital for any company. It is a major factor in customer retention and provides the basis by which any company can grow.

Working with a variety of clients over the years we have come across a range of issues which can be all too common in counteracting this.

From quality problems which keep recurring and lead to losing customers, senior management teams having poor awareness of business management systems and even poor-quality performance due to not totally understanding the requirements of a particular client there are many things which can significantly impact business performance.

Companies have told us they struggle to

prepare for surveillance audits, they have employees who are confused about their roles and responsibilities and they need to implement certified business management systems in order sell their products and services.

Ignoring these issues isn’t an option and could be catastrophic for the future of a company.

If any of these issues sound familiar then we can help. Our continually updated service offerings include:

1. Expertise in the design, implementation, maintenance, and continuous improvement of standalone and integrated ISO-certified business management systems.

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4. Delivery of tailored training programmes and process enhancements across quality, environmental, occupational health and safety, and energy management domains.

5. Driving measurable performance improvements in internal business processes, ensuring compliance, operational efficiency, and alignment with ISO standards. Improvement of internal business processes.

We offer a 2 hour long consultation free of charge in order to showcase our services or complete a gap analysis for you. To find out more visit www.improvedwayslimited.co.uk

EMPOWERING SAFEGUARDING THROUGH TRAINING & SUPPORT

With Safeguarding Associates for Excellence (SAFE)

Safeguarding Associates for Excellence (SAFE) understands the issues and stigma related to Safeguarding. It can be difficult to know how and when to safely intervene. Therefore, SAFE has created a wide range of training courses. Firstly, to give you the confidence to make a difference. Secondly, potentially save lives.

Launched in 2014 by Directors Simon and Jill Snell, whose careers spanned over 30 years working for Devon & Cornwall Police. It was early 2000’s when Simon moved to the Child Exploitation Unit where he managed complex child abuse investigations becoming National Lead on developing a response to child exploitation. Jill became Child Protection Training Sergeant which led onto managing the Public Protection Team responsible for dangerous offenders.

It was after the force, Simon started delivering training for the NSPCC and Barnardos, and decided he must utilise his

years with former colleague, Paul Northcott joining as Non-Executive Director of Consultancy. SAFE also employs Harry and Harriet running the admin and marketing plus, 20 associate trainers from a variety of backgrounds and vast operational experience in areas such as police, health, social services, education, and non-governmental organisations delivering all over the country with courses even taking place in Spain and Shanghai.

SAFE now offers not only quality training but also a consultancy and investigative services.

“Companies can expect a unique and collaborative working relationship when working with us. The team pride themselves on discovering the needs of their clients to tailor courses to ensure their training isn’t an ‘off the shelf’ exercise. We match the skillsets of our highly experience associates to the needs of individual organisations”.

“We are committed to promoting the

Directors Simon and Jill Snell

Jill, Harry & Harriet at the Exeter Living Awards

EMPOWER YOUR WORKFORCE WITH TRAIN4TOMORROW SKILLS BOOTCAMPS

Train4Tomorrow Skills Bootcamps offer a fantastic opportunity for employers in Devon and Cornwall to develop their workforce at low cost, or recruit skilled, work-ready learners. This intensive training ensures participants gain the necessary skills and knowledge to excel in their careers.

For employers looking to upskill their staff, Train4Tomorrow provides an efficient way to enhance employees’ capabilities, with up to 90% funding. The training covers a wide range of topics, from digital skills to early years, project management to construction, and more. Enrolling staff helps to ensure that they stay up-to-date with the latest knowledge, boosting productivity and retention, as employees feel more valued and confident in their roles.

Employers can even work with training providers to create bespoke courses for their specific needs. Recently, Improving Lives Plymouth (ILP) collaborated with City College Plymouth to upskill their managers with a Leadership and Management Skills Bootcamp, choosing the CMI level 3 award to fit their requirements.

Sarah Austin, Executive Assistant at ILP said, “We spoke with City College about what

a [Skills] Bootcamp was and it sounded too good to be true. It’s so great to see that it really has been as good as we’d hoped. And better even!”

One participant, Danny, said, “It has elevated my motivation at work and has allowed me to think creatively. I enjoyed learning about the models and putting theory into practice. I feel much closer to my colleagues.”

Alternatively, for employers looking to fill vacancies, Train4Tomorrow Skills Bootcamps

are an excellent resource for recruiting new talent. The training attracts a diverse group of learners eager to enter the workforce with fresh skills and perspectives.

To find out how to take advantage of Skills Bootcamps, visit www.train4tomorrow.org. uk/employers

Find out more about skills offers in Devon (www.devon.cc/skills) and Cornwall (www.cornwall-opportunities.co.uk)

Improving Lives Plymouth managers celebrating their completion of the Skills Bootcamp

WHY NORTH DEVON BUSINESSES ARE JOINING BUY WITH CONFIDENCE

Trust is the foundation of any thriving business, but earning it can be challenging. For businesses across the Heart of the South West, and in particular in North Devon, from long-established names like Lambland to community staples such as Bulmers Fencing and the unique Eclectic fan shop, the Buy With Confidence (BWC) scheme provides a powerful solution. Backed by Trading Standards, this nationally recognised accreditation reassures customers that your business delivers quality and professionalism with every transaction.

What’s more, membership in BWC offers so much more than just recognition. Businesses gain access to marketing opportunities tailored to their needs, whether that’s being showcased in directories, featured in online campaigns or highlighted in local promotions. These platforms help businesses stand out to

Customers also feel the difference. The scheme includes a mediation service, ensuring any issues are addressed fairly and professionally. This builds trust and often turns first-time customers into loyal advocates.

Joining Buy With Confidence isn’t just about boosting your business, it’s about being part of a trusted network that raises the bar for trade across Devon and beyond.

both loyal locals and visiting tourists, a key audience for our area.

Joining Buy With Confidence isn’t just about boosting your business, it’s about being part of a trusted network that raises the bar for trade across Devon and beyond. For any business ready to stand out, build customer loyalty and thrive in today’s competitive market, it’s a step worth taking.

Being Trading Standards approved isn’t just a title: it’s proof that your business has undergone thorough checks to ensure ethical, legal and reliable operations. In a region like Devon, where local reputation can make or

Support doesn’t stop there. Trading Standards officers provide expert guidance on compliance and best practices, helping small and medium enterprises navigate an increasingly complex trading environment. For rural businesses in particular, this kind of

HOW CAN YOU TELL HOW MUCH SOMETHING REALLY WEIGHS?

When you fill your car with fuel, how do you know you really are getting the number of litres it says you are? If you buy a pint in the pub, can you have confidence it’s actually a pint? Whether we realise it or not, our lives rely on us being able to trust that weights and measures are accurate. Sometimes this is just about ensuring we don’t get ripped off in the supermarket, but other times it can be life and death, such as guaranteeing doses of chemotherapy are accurate.

From offices in Barnstaple, Exeter, Plymouth, Chelston, Torquay and Kingsteignton, it is part of Heart of the South West Trading Standards’

role to ensure that businesses comply with the laws around weights and measures across Devon, Somerset, Torbay and Plymouth. However, its role isn’t just about enforcing the law, it’s also about helping businesses ensure that when they’re dealing with weights and volumes, they can trust they are doing things both legally and accurately.

Heart of the South West Trading Standards operates the only UKAS accredited metrology laboratory in the south west that can calibrate weights with tolerances up to the E2 level (the kind of accuracy often needed in the pharmaceutical industry). The metrology

laboratory offers a weight calibration service to businesses that covers from as small as 1mg to over 20kg, so that companies in sectors from agriculture to aerospace can have confidence their weights are accurate and haven’t changed over time (which is more common than you might think). The laboratory can also verify weighing scales as well as volumes and lengths.

It’s the sort of work that many don’t even know exists, but it ensures that goods are produced in safe, consistent and legally compliant ways, and that buyers can trust what they’re being sold.

Are your weights & measures accurate?

Heart of the South West Calibration Services

The only UKAS accredited metrology laboratory in the south west that can test and calibrate weights from 1mg to 25kg, with tolerances up to E2

Volume and length services also available

Weight hire • Weights & Measures equipment verification

To find out more, visit: www.devonsomersettradingstandards.gov.uk/weights-and-measures/

DISCOVER YOUR FUTURE AT THE APPRENTICESHIP EXPO!

Looking for a pathway to a rewarding career? Join us at the Apprenticeship Expo, hosted at Exeter College Sports Hall on Thursday, 13th February, from 1 PM to 5:30 PM. This dynamic event is for anyone interested in exploring the exciting world of Apprenticeships, whether you’re a student, a career-changer, or a supportive parent or guardian eager to learn more.

Why Apprenticeships?

Apprenticeships offer a unique combination of hands-on experience and professional qualifications. For individuals aged 16 and above, they’re not only a stepping stone into a first career but also an effective way for existing employees to upskill and progress. With over 90 programmes ranging from Level 2 (GCSE equivalent) to Level 5 (Foundation Degree equivalent), there’s an Apprenticeship for everyone. From Business Administration and Accountancy, to Marketing and Software Development, these programmes are industry relevant and designed to meet the needs of modern businesses.

For Employers: Cost-Effective Training Employers, take note! Apprenticeships are a smart recruitment and training solution. With contributions as low as 5% of the programme cost, and the support of Exeter College’s dedicated Training and Recruitment team, you can develop a highly skilled workforce without the hassle. From advertising vacancies, via events such as the Expo, to accessing grants, our team will guide you every step of the way.

Why Choose Exeter College?

Exeter College stands out for our industry-led programmes, expert trainers, and comprehensive support system. With a dedicated account manager and seamless administration, we ensure your Apprenticeship journey is smooth and successful.

Don’t miss this chance to explore endless possibilities. Contact the Apprenticeship Hub at 01392 400 800 or apprentices@exe-coll.ac.uk for more details. Your future starts here!

KEY POINTS OF THE GOVERNMENT’S GET BRITAIN WORKING WHITE PAPER

In November, the Government launched the much-anticipated Get Britain Working White Paper, setting out a transformative plan to address economic inactivity, reduce unemployment, and support young people while integrating employment support, health services, and skills development.

The Devon & Somerset LSIP team has put together a summary of the key points that matter most:

Ambitious Employment Target: Aiming for an 80% employment rate across the UK, with strategies designed to bring people into sustainable jobs.

Revamping Jobcentres: Jobcentres will transition into a National Jobs and Careers Service, emphasising skills improvement and career progression opportunities.

Youth Opportunities Guaranteed: With a focus on ensuring every young person has access to education, training, apprenticeships, or employment. This includes £40m in new funding to enhance growth opportunities and support through the skills levy.

Better Mental Health Support: Improved capacity to reduce waiting lists, tackling a key driver of inactivity in the workforce.

Connect to Work: Launching a supported employment programme to help individuals into meaningful roles and keep them there.

Local Growth Alignment: Regions outside the 16 trailblazers will receive funding to craft their own Get Britain Working Plans, tailored to local growth priorities.

BOOST

Looking to upskill your workforce or find the perfect candidates for your business? The Devon Employment Hubs are here to help!

There are six physical hubs across the county, providing in-person support to help you find out about different career options, jobs, and learning opportunities.

Whether you are a young person looking for career opportunities or an adult looking to retrain, find a new path or get back to work, our advisors can work with you for as long as you need to take the next step on your employment, learning or skills journey.

Hubs are available in: Exeter Central Library, Cullompton Library, Tiverton Library, The Beehive Community Centre in Honiton, Barnstaple Library, and Ilfracombe Family Hub. You can discuss your skills and workforce

£240m Investment: This funding will help deliver these plans, aiming to create a resilient and dynamic workforce across the country.

Ronnie Carter, Devon & Somerset LSIP Executive & Project Manager, said: “As the designated ERB delivering LSIP, we are thrilled to see the central role Local Skills Improvement Plans will play in these initiatives, ensuring skills systems are responsive to your business needs.

“This commitment aligns perfectly with our collaborative work with businesses and regional partners. We’re ready to support our network in making the most of these opportunities – let’s build a stronger future together!”

needs in a face-to-face or online chat, get tailored referrals to skills and training opportunities, and advertise your vacancies directly in the hubs to connect with local job seekers.

This is a fantastic opportunity to support your community and enhance your corporate social responsibility. Find out more and complete the form: devon.gov.uk/economy-enterprise-skills/ skills/employment-hubs

The Devon & Somerset LSIP is inviting you to step up this New Year and help lead the charge in transforming skills, training, and workforce development.

On Monday 27 January 2025, the LSIP team is hosting its ‘Unlock the Future of Workforce Development Exclusive Employer Skills Summit’ in partnership with the Devon & Cornwall Training Provider Network.

Join them at Petroc’s Tiverton Campus from 8.30am-12.15pm, when you’ll get the opportunity to:

• Discover Training Opportunities: Learn how T-Levels, Apprenticeships, and Skills Bootcamps can drive your team’s success.

• Exclusive Insights: Gain access to cutting-edge intelligence from the Local Skills Improvement Plan (LSIP).

• Collaborate for Change: Share your challenges and co-create actionable solutions with industry experts.

• Hear from visionary keynote speakers: We’ll be joined by Ronnie Carter, Sharron Robbie MBE, Kevin Booker, and Dr Andy Dean & Gabi ClimiePLUS an exclusive VIP guest!

Spaces are limited to just 50, so don’t miss this opportunity to lead your organisation into a future-ready workforce.

Ahead of the summit, the LSIP team is inviting everyone to fill out a brief survey at forms.office.com/e/5v3msSMnTj This is your opportunity to share your challenges, goals, and insights, helping us tailor the event to address your needs effectively.

If you have any questions, please don’t hesitate to email Charlotte Percival at charlotte.percival@devonchamber.co.uk

OUR DEVON BUSINESS AWARDS ARE OFFICIALLY OPEN FOR 2025!

Enter our awards and celebrate Devon’s leading entrepreneurs and businesses

Our 2025 Devon Business Awards are officially open, which means you can now enter your organisation - or nominate another business - for one of our prestigious accolades.

Our glittering ceremony will return to Crowne Plaza Plymouth on Friday 16 May 2025 when we will again be honouring and celebrating the county’s leading entrepreneurs and businesses of all sizes and sectors.

Last year saw hundreds of guests enjoy an unforgettable night at the same venue for our 2024 Devon & Plymouth Chamber Awards ceremony.

We had an incredible response in 2024 with over 160 nominations across our 12 categories

- as well as more than 70 entries for our 30 Under 30 - so it was an incredibly tough task for our judging panel to choose three finalists in each category.

It was also a huge honour to present the Lifetime Achievement Award to Graham Stirling, who was joined on stage by his loving family.

In 2025, we have a number of exciting partnership opportunities still available, giving your business the opportunity to take centre stage when we reveal our 12 incredible category winners and celebrate our 30 Under 30 rising stars.

OUR DEVON BUSINESS AWARDS CATEGORIES FOR 2025

The Community Champion

For an organisation that facilitates, participates, and enables community engagement, demonstrating the power of giving back.

The Equality Trailblazer

For an organisation that champions diversity and promotes inclusion within their workforce, their customers and any community outreach work.

People and Work

Awarded to an organisation that supports our People priority and matches the impact awards People category.

The Planet Saver

This award recognises organisations with sustainability at the heart of their business. They are fully committed to sustainable best practice and making the world a better and safer place.

Start Up Business of the Year

For a start-up organisation that has already demonstrated their commitment to their people, the planet and their purpose making an impact on their local community.*

*Must have been established after 1 May 2023

Small Business of the Year

Eligible for businesses with fewer than 10 employees and a turnover of less than £2m.

There are plenty of ways to get involved and support our Chamber Awards - visit our website to see our full brochure, which also contains details about tickets, nominations and how to enter this year’s 30 Under 30 campaign: devonchamber.co.uk/chamber-awards

Manufacturer of the Year

A new category which honours any business which makes a product or products in Devon.

Collaboration / Project of the Year

A new category focused on an outcome rather than a single business. At least one major party needs to be based in Devon.

Creative Business of the Year

This award is aimed at businesses that provide creative solutions through their products or services.

The Digital Revolution

For an organisation that works in the digital sector, has embraced a digital culture or undergone a digital transformation and can demonstrate growth as a result.

Global Britain

For a business that has demonstrated significant and sustained international growth or facilitated trade through a clear understanding of overseas markets, proving that borders are not a barrier to trade.

The Steve Whiteway Award

Our former director Steve dedicated his life to helping others and made an everlasting impact on Plymouth, raising thousands for charity. This award is presented to the individual who has made the most significant individual contribution to the community, either the business or wider community.

MARCH

4

Is your business ready to expand its reach on the global stage?

Whether you're looking to refresh your knowledge of international trade or have new team members who need an introduction to the essentials, our 2025 International Trade training courses are designed to help your business thrive in the global marketplace.

Our dedicated International Trade team has curated a comprehensive calendar of export and import training courses to equip you with the key skills needed for successful overseas trade.

With over 15 courses to choose from –many accredited by the British Chambers of Commerce and leading to recognised qualifications – our training programme is tailored to meet the ever-changing needs of current and aspiring exporters.

Led by expert trainers from Devon-based International Trade Matters, these sessions provide invaluable insights and practical tools to help your business succeed internationally.

Take the first step towards global growth by booking onto one of our 2025 training courses today.

CONNECTING, GROWING AND SUCCEEDING AT THE DEVON BUSINESS SHOW 2024

The Devon Business Show 2024 certainly lived up to expectation as hundreds of visitors headed for Plymouth Life Centre to connect with more than 100 of the region’s leading businesses and entrepreneurs.

This year’s fresh new format promoted inclusivity and featured even more exciting, innovative and interactive displays than ever before.

There was a real buzz as firms of all sizes met and engaged with potential new clients, customers and suppliers to showcase their products and services.

The Devon Business Show will be back on Wednesday 15 October 2025 - you can register your interest as an exhibitor now on our Devon Chamber website.

Our headline partners once again reflected the Devon Chamber’s three strategic priorities, with City College Plymouth, YGS Landscapes and Societree, and Find It In Plymouth on board as our respective ‘People & Skills’, ‘Planet’ and ‘Purpose’ partners.

There was also a series of podcasts and live broadcasts during the event from Fresh Air Studios, in partnership with Westcotts. A huge thank you to all our Show partners.

Clare Baker, Devon Chamber; Richard Marsh, Devon Chamber; Melanie Collins, Head of LSIP UK; Stuart Elford, Devon Chamber; Ronnie Carter, representing Find It In Plymouth; Steve Warren-Brown, YGS Landscapes and SocieTree; and Lee McQueen, City College Plymouth

A SIGNIFICANT MILESTONE FOR OUR NEWLY MERGED CHAMBERS

Stuart Elford, CEO of the Devon Chamber of Commerce, said: “This year’s Devon Business Show was bigger and better, hosted for the first time at The Life Centre in Plymouth – reflecting the ‘People’ pillar of our core strategic priorities: People, Planet, and Purpose.

“This exciting venue allowed us to highlight not only more of the amazing businesses across Devon, but also the vibrant community that supports them.

“It was a fun-packed day filled with diverse exhibitors, interactive activities, games, live podcasts and high-quality networking. With the added benefits of top-notch catering and use of The Life Centre’s fantastic facilities, this was our most dynamic and engaging show yet.

“It was also the first show since the merger of the Devon & Plymouth and Exeter Chambers of Commerce, further strengthening the business community and its voice across our region.

“We hope you enjoyed the day, made new connections, and left inspired by the talent and

innovation Devon has to offer!”

Richard Marsh, CEO of Exeter Chamber and Deputy CEO of the Devon Chamber, added: “This gathering brings together businesses and organisations from across our incredible county, offering a unique opportunity to showcase their offerings and connect with our visitors and one another.

“It’s also a significant milestone for our newly merged chambers, as this is our inaugural event as the new Devon Chamber.

“We are deeply grateful to our key theme partners for their invaluable support, and a heartfelt thank you to all our exhibitors and visitors.”

“This gathering brings together businesses and organisations from across our incredible county, offering a unique opportunity to showcase their offerings and connect with our visitors and one another.”

Marsh, CEO of Exeter Chamber and Deputy CEO of the Devon Chamber

Richard

“This year’s Devon Business Show was bigger and better, hosted for the first time at The Life Centre in Plymouth – reflecting the ‘People’ pillar of our core strategic priorities: People, Planet, and Purpose.”

Stuart Elford, CEO of the Devon Chamber of Commerce

THE PERFECT WAY TO START THE BUSINESS SHOW DAY

Before the Devon Business Show we were joined by a number of exhibitors at Home Park Stadium for an epic networking session, not to mention a delicious breakfast, in partnership with the Devon & Somerset LSIP.

As well as listening to a host of brilliant speakers, we also got to hear from our VIP, Melanie Collins, Head of LSIP for the UK, who was also on hand to cut the ribbon and open the main event.

TOP TIPS FOR EMPLOYEE RETENTION AND ENGAGEMENT

By Simon Irvin, Head of Human Resources

Employee retention and engagement are essential to building a thriving workplace. Good practices can reduce turnover costs and maximise team productivity. But many companies in the region are struggling with staff turnover and finding it difficult to recruit the right person to their team.

How can businesses retain and engage their team members effectively to boost staff retention and build a productive and positive workplace? Here are four areas to consider.

Recruitment

The starting point for staff retention and engagement is with good recruitment. Screening for stability can be a great indicator. For example, if you receive a CV that shows a candidate changes jobs every six months to a year, there may be a higher possibility that they won’t stick around for very long compared to someone else who stays with employers for several years.

Psychometric tests can allow hiring managers to see if candidates have suitable individual qualities, reveal valuable insights into candidates’ personalities and how well they will fit into the company culture. Pick the wrong person and there will likely be friction and frustration, and this can end in the person leaving. You can also give line managers a say in the selection process. This can mean they are more accountable and invested in their new team member’s success.

Growing new talent can also be a great way to invest in your people. For example, Westcotts is part of the Apprenticeships Ambassador Network South West and have a commitment to fostering apprenticeships opportunities.

Communication

Effective communication is at the heart of a productive, engaging workplace. When team members feel heard, valued, and informed, they are more likely to stay engaged and motivated. Clarity is paramount to ensuring that team members understand their roles, responsibilities and expectations. When they know what is expected of them, they can perform their duties more effectively, reducing misunderstandings and errors.

Regular feedback and six-monthly appraisals also allow for exchange between managers and team members, offering them a chance to be heard and helping to build trust. This is also a great chance for team members’

at Westcotts

“Employee retention and engagement are essential to building a thriving workplace. Good practices can reduce turnover costs and maximise team productivity. But many companies in the region are struggling with staff turnover and finding it difficult to recruit the right person to their team.”

achievements to be recognised, boosting motivation and job satisfaction. This feedback time is also ideal for conflict prevention as employees can offer their views and ask questions, helping to prevent issues from escalating.

Leadership

Effective leadership is essential to employee retention. Statistics reveal that many employees leave jobs due to poor leadership rather than the job itself. Respectfulness, approachableness, trustworthiness and empathy are just some of the qualities found within a good leader. There are several ways to understand your own leadership and develop your skills, many of which are free. For example, asking for and listening to feedback and the CIPD/HSE stress management competency indicator assessment.

Understanding your team

Understanding what motivates your team members can significantly improve retention. While all employees appreciate respect and want to do a good job, individual motivations may vary and evolve. Over time you may get to know these, however, to help you can also use your appraisal process and team surveys to help understand priorities and motivations. Gaining a better understanding of your team can also help you find benefits that are most

valuable to them. Some of these won’t cost you anything, such as flexible working times and hybrid working options.

At Westcotts, we are proud to have achieved a Gold accreditation in Investors in People—a recognition of our commitment to our employees and developing a positive work environment.

If you would like more information or support reach out to Westcotts’ Simon Irvin, Head of Human Resources, by emailing: simon.irvin@westcotts.uk.

Meet our North Devon Team

At Westcotts, our North Devon team offers a personal, local service, valuing relationships above all else. We work closely with clients to tailor solutions that meet their unique needs, offering practical advice every step of the way. With hundreds of experienced and talented team members operating across the South West, we cover a wide range of specialisms and are always ready to provide expert guidance.

Mark Tibbert

Head of Tax, specialising in advising businesses on acquisitions, reorganisations, and share schemes. Making complex tax matters a little easier to navigate.

Ian Huggett

With a focus on property, sustainability, and acquisitions, Ian helps small businesses and individuals navigate tax and financial challenges with a calm, clear approach.

Cat Williams

Head of Charities and Not for Profit, helping organisations with compliance, accounting, and audit. Dedicated to delivering exceptional service and building lasting client relationships.

Vanessa Parnell

Specialising in long-term capital asset tax planning and tax liability minimisation across Agriculture, Property, and SMEs.

Peter Brown

With 35 over years’ experience, Peter advises farmers and estates across the South West, offering expertise in cash flow forecasting and business planning for diverse agricultural clients.

Veronika Boumova

Providing specialist tax and accounting advice to individuals, businesses and trusts. Focused on reliability, honesty, and attention to detail.

BRITTANY FERRIES AT THE HELM AS NEW DEVON CHAMBER PATRON

Brittany Ferries, one of the Devon Chamber of Commerce’s most well-respected members and collaborators, has become our newest Patron.

The Patronage was officially unveiled during our September City Conversations event at Foot Anstey In Plymouth, where Sarah Jarvis, Finance Manager, and Paul Acheson, Director of Sales, were in attendance for the exciting announcement.

For more than 50 years, Brittany Ferries has been uniting the countries of the Atlantic Arc in trade and travel, revealing fabulous holiday destinations and the rich experience of travelling by sea.

The company was founded back in 1972 by Alexis Gourvennec and a group of fellow Breton farmers wanting to export their cauliflowers and artichokes to the UK.

From those humble beginnings, it has now cemented itself as the leading ferry operator on the western Channel.

Brittany Ferries’ impact here in the South West cannot be overstated, with its Plymouth port being ideally situated for passengers coming from the West of England and Wales to offer sailings to France and Spain.

In recent years, the firm has expanded its holiday programme, offering packages that combine ferry travel with curated accommodations and activities, catering to a wide range of travellers.

Dolphin sightings have also increased significantly, with passengers being able to enjoy these unique experiences on ferry crossings.

Its Pont-Aven ferry now features a “duck tail”, a modification designed to improve fuel efficiency by reducing water resistance, while two new LNG-powered ships, Salamanca and Santona, have joined the fleet, two further LNG Hybrid vessels Guillaume De Normandie and St Malo join the fleet early 2025 marking a shift towards greener operations and prioritising environmental sustainability.

Paul Acheson, Group Sales and Marketing Director, commented: “Proudly French and fiercely committed to the regions we serve; we have a unique and enduring relationship with Plymouth as it was our first port of call all those years ago in 1973.

“Plymouth and the South West is hugely important to us as we carry a mixture of freight and passengers through the port each year.

“Although we’ve been a member of the Chamber for a number of years, we’re keen to work closer with Stuart, Clare and the team as well as connecting and collaborating with other esteemed members for the greater good of the region.

“Over the coming years we are targeting growth in volume and an expansion of our tour operating model. We see ferry travel as an

opportunity for travellers to spend more time in the area they arrive or depart the UK from.

“Using the attractions of the local area is a key motivator to choose the South West either as a stop before heading to France or Spain or a holiday for our French and Spanish customers.”

Patrons of the Chamber are some of the best-known and respected names in the business community. They are woven into the Chamber’s extensive lobbying activities and become one of our region’s principal voices.

Chamber Chief Executive Stuart Elford said: “Brittany Ferries is an internationally renowned company and a hugely successful brand, so we could not be more delighted that they have decided to become a Patron of the Chamber.

“Brittany Ferries continues to play a significant role here in the South West, handling some 400,000 passengers and 150,000 vehicles per year, as well as 80,000 tonnes of cargo, contributing over £95 million to the UK economy.

“Our Patrons play a unique role in developing the future of our region and the Chamber is far stronger with Brittany Ferries’ support and Patronage.”

Clare Baker, Devon Chamber Membership Experience Manager; Paul Acheson, Brittany Ferries Director of Sales; Stuart Elford, Devon Chamber CEO; Sarah Jarvis, Brittany Ferries Finance Manager; and Richard Stevens, Devon Chamber Chair

DEVON CHAMBER PATRONAGE COMPLETES AN AMAZING YEAR FOR SOUTH DEVON COLLEGE

It has been an incredible few months here at the Devon Chamber of Commerce, following the merger of the Devon & Plymouth and Exeter Chambers uniting to create one new umbrella business organisation.

Now, our Chamber Family has become even stronger by the news that South Devon College has stepped up to become a Patron of the Chamber.

The Patronage was officially unveiled during our December County Conversations event, which was hosted by the College.

South Devon College has been at the heart of the Torbay community since its early days as Torquay Tech, and has seen substantial changes, growth and investment over the

years, establishing it as one of the top Further Education Colleges in England.

With a mission to ‘inspire our community through learning’, the College and University Centre offers a wide-ranging curriculum within its state-of-the-art industry-standard facilities, plus training and personalised short courses, often fully funded, to rectify the skills shortage in local growth sectors.

Mirroring the exciting developments for our own organisation over the last 12 months, 2024 has also been a year of achievements for South Devon College.

In June, the College was awarded the highest possible rating of ‘Strong’ for Skills by Ofsted (in addition to an ‘outstanding’ rating for education programmes for young people). This demonstrates that the College is actively meeting local skills needs with its responsive and collaborative approach to curriculum design. Businesses can take advantage of the world-class training facilities right here in Torbay to upskill their workforce to keep at the forefront of sector advances.

It has been an exceptionally busy year, and the College is delighted to unveil several cutting-edge facilities that are now or will soon be available for training your employees.

Marine Bridge Simulator at South Devon College Marine Academy

The College’s Vessel Simulation Suite at Noss Marina features an advanced REMBRANDT ship simulator, offering accredited and bespoke training in vessel navigation and handling to address future marine industry needs. Local employers can test the facilities in the New Year, with commercial courses starting in spring.

Cyber Security

With Local Skills Improvement Fund (LSIF) support, the College is launching a Cyber Resilience Simulation Suite to help businesses tackle cyber threats. Organisations can safely simulate attacks and test response strategies, including scenarios like malware, hacking, and phishing. Specialist training for all sectors begins January 2025, including short courses, hands-on sessions, and online options.

Electric Vehicle (EV) Training

LSIF funding has enabled investment in electric vehicle diagnostic equipment to train professionals in high-demand EV technologies. Courses cover high-voltage systems, battery management, and repairs, with some leading to IMI professional registration. Training is designed for technicians, engineers, and first responders.

Green Skills and Energy Centre

The College, named Sustainability Institution of the Year, has secured £1.5 million to expand its South West Energy Centre (SWEC).

Opening by March 2025, the centre will focus on green skills and energy technologies, including heat pumps and EV charger installation, using state-of-the-art equipment and curricula.

UK Shared Prosperity Fund

South Devon College is using Torbay’s £1.76 million UK Shared Prosperity Fund to provide free training in key growth industries such as EV technology, solar skills, healthcare, tourism, and digital. These courses aim to upskill the local workforce and support career progression.

Laurence Frewin, Principal and CEO of South Devon College, said: “It’s been an incredibly busy year of investment and growth here at the College, and we are constantly expanding our provisions and upgrading our facilities aligned with local skills needs.

“All these College facilities, including new courses in development, are accessible to local businesses for staff training, leading to business growth and a highly skilled local workforce.

“We are very keen to expand our Devon Chamber collaboration and work closely with the team and local employers to ensure businesses and residents are equipped with vital skills for the future.”

Chamber Chief Executive Stuart Elford added: “We are thrilled to welcome South Devon College as a Patron of the Devon Chamber of Commerce. Their commitment to fostering skills development and economic growth aligns perfectly with our mission to

support businesses and communities across Devon.

“The College’s investment in cutting-edge facilities and its focus on addressing local skills shortages demonstrates a proactive approach to meeting the needs of our region. By becoming a Patron, South Devon College strengthens its role as a cornerstone of the Torbay community and a key driver of innovation and opportunity across the county.

“This partnership exemplifies the collaborative spirit we aim to cultivate within our Chamber Family, and we look forward to working together to support businesses in navigating future challenges and opportunities.”

Bridge Simulator

New heat pump system

EV Workshop

Southwest Energy Centre

UNLOCK £3.5 BILLION WORTH OF OPPORTUNITIES WITH FIND IT IN PLYMOUTH

Billions of pounds worth of opportunities have been shared on Find It In Plymouth since the platform’s launch last autumn.

And as part of your Devon Chamber of Commerce membership, we’ve got you all ready to go so you can start accessing the best business opportunities in Britain’s Ocean City.

Find It In Plymouth is a powerful resource to support your business growth and has been commissioned by the Chamber, Babcock and Plymouth City Council with the support and commitment to local suppliers from organisations across the city.

The platform is an extension of the collaboration between partners that has included the successful series of Meet the Buyer events hosted by the Chamber with Babcock and SMS Group, where the city’s supply chain gets the chance to meet some

of the biggest names in the city.

The Chamber has also led on the series of Pitch and Procure events, where SMEs get the chance to ‘pitch’ their services and products to some of the region’s largest organisations.

Devon Chamber CEO Stuart Elford said: “The Find It In Plymouth platform is a tremendous step for local procurement. For many years we have been trying - with success - to find ways of bringing buyers and suppliers closer together.

“Our regular Meet the Buyer events have done an awful lot to achieve this but this new platform will transform the way that buyers and suppliers communicate with each other quickly and easily - meaning better, more efficient business that takes place locally.”

Chamber members not only get access to the website, but also a FREE upgrade to the ‘Premium Local’ subscription. We’ve even

set up your account for you. All you need to do is activate it by resetting your password: finditinplymouth.co.uk/account/forgot

By activating your account, you can:

• Discover tenders that align with your expertise and services.

• Receive tailored invitations to quote from prominent local organisations.

• Collaborate with other Chamber members and Plymouth-based suppliers.

• Advertise your own opportunities, increasing your visibility within the business community.

Visit Find It In Plymouth now to take full advantage of this exclusive membership benefit: finditinplymouth.co.uk

The latest Tourism Trends reports, revealing in-depth data about how the tourism and hospitality sector is performing, are now available from the South West Visitor Economy Hub.

These reports are packed with data that could make a real difference to your planning and growth and for all organisations looking to get a better understanding of the tourism sector.

From visitor behaviour to spending patterns, the insights are designed to help businesses like yours stay ahead in a competitive market.

The October reports are available now for a discounted rate of £90 and can be purchased via the Hub’s website at swvehub.co.uk/reports.

You can also still download September’s reports at the discounted price of £90, plus August’s reports are available free of charge if you want to get a taste of the type of information in them and how they might help your organisation.

Key October insights from the reports

The October Tourism Trends Reports reveal

mixed results across Devon and Somerset. While some areas experienced growth in key metrics, others faced challenges such as shorter booking lead times and reduced lengths of stay. Key findings:

• Devon: Short-term rentals achieved an average occupancy rate of 55%, with Exeter leading at 65%. The average daily rate for short-term rentals rose to £148, a £18 increase compared to 2023, contributing to £42 million in direct rental revenue.

• Somerset: Short-term rental occupancy stood at 61%, and the average daily rate increased to £122, up £8 year-on-year. Spending in Somerset’s tourism sector rose by 4.9%, reflecting positive economic activity in the county.

• Visitors in both counties opted for shorter stays, averaging 4.8 nights in Devon and 4.0 nights in Somerset.

These figures underline the growing importance of detailed, localised data for businesses.

Supporting the Hub keeps it free

The Tourism Trends reports are a separate standalone service by the Hub - all businesses that operate in the tourism and hospitality sector in Devon are able to access the Hub free of charge.

Accessing the Hub allows businesses to: Compare performance to similar businesses

Understand if your marketing is working Improve your planning and future campaigns

Businesses in the sector can access free in return for a small amount of data about how they are performing each month, which only takes a few minutes to submit. It stays confidential, secure and anonymous and always stays inside the Hub.

By sharing a small amount of information each month, you help ensure the Hub remains a free and accessible resource for all tourism businesses in the region.

To explore the latest reports and find out more about the benefits for your business of being part of the Hub, visit swvehub.co.uk.

HOW YOUR BUSINESS CAN USE AI TO MAKE SENSE OF MESSY DATA

Todd

Gifford from Optimising IT explains how businesses can unlock the full potential of

their data.

We’ve all been there as business leaders, looking at stacks of ever-growing data, sometimes years’ worth, knowing it’s valuable and can tell us lots about our business, but not knowing where to start to make it meaningful.

Data is the backbone of business. A precious and often untapped resource. Making data-driven decisions and using it to inform strategy can give you a competitive edge. Using data to create automated systems can save money, time and ultimately increase profits. Whether that’s automating manual repeat tasks such as invoice checking, creating real-time internal dashboards and reports, or speeding up data analysis like identifying customer trends and buying habits.

Our friends at Data Cubed believe you should be able to check your business performance like you’d check the weather, enabling informed decision making using real-time insights. We agree.

Working as a consultancy team, Optimising IT and Data Cubed experts will transform

“Perhaps your data is disconnected or disorganised; messy or inconsistent. Trying to make sense of it manually not only eats time but it’s hard to be sure how accurate it is.”

Businesses today need more than just IT support; they need partners who can help them transform and adapt in real-time. Through this partnership with Data Cubed, we are enabling our customers with the tools to derive actionable insights, automate processes, and thrive in a data-centric world. We believe this partnership will create significant opportunities for businesses across the UK to embrace datadriven change.

Perhaps your data is disconnected or disorganised; messy or inconsistent. Trying to make sense of it manually not only eats time but it’s hard to be sure how accurate it is. Plus, it would take endless tea to fuel the lucky person tasked with sorting it out. Even when data is organised, AI-powered data systems and automation can deliver business intelligence and insights that far surpass what we could hope to identify if we tried to analyse it manually.

We know AI is rapidly advancing businesses capabilities and data is a key area where AI can power business growth. Put simply; to continue to stay competitive as a business in 2024 and beyond, you need to be looking at data and AI.

Optimising IT has recently partnered with Data Cubed, a brilliant bunch of innovators in data, automation and artificial intelligence. Together we now offer data consultancy services for businesses. Specifically, to enable businesses to use the power of AI and automation in data management.

your data management, making sense of existing and historical data and building AI powered systems to draw insights from and report in real time on incoming data. We design tailored and completely flexible systems and solutions aligned to your specific business goals.

Our experts know data management inside out. From modelling and automation to security and governance. Bring your disconnected data and we will bring our expertise.

We can set up systems to drive intelligence and data automation for your business. This could be anything from internal reports and dashboards to client reporting and analytics, forecasts and predictive models, to customer segmentation.

Creative ultra-efficient systems using the latest in AI and automation can get data processes running like clockwork, meaning you can unlock the full capability and potential of your data.

We can help you:

• Turn complex data into meaningful intelligence to support faster, datadriven decision-making.

• Use automation and AI to streamline workflows and enhance productivity.

• Use predictive analytics to anticipate and meet client needs proactively.

If you’d like a chat about how we can transform your data management get in touch with Emma Mallett (emma.mallett@optimisingit.co.uk) or Bradlei Davison (bradlei.davison@optimisingit.co.uk )

Todd Gifford

ENERGY MANAGEMENT FOR BUSINESSES: A COMPREHENSIVE APPROACH

In today’s rapidly evolving energy landscape, businesses face the dual challenge of managing costs and reducing their carbon footprint.

At BCR Associates, we offer a suite of services designed to help organisations navigate these complexities, make informed decisions, and achieve their energy management goals.

Our comprehensive solutions not only optimise energy consumption but also align with Net Zero objectives, ensuring a sustainable future.

1. Energy Audits and Consultancy

Understanding where and how energy is used within a business is the first step towards optimization. Our energy audits and consultancy services provide expert insights into current energy usage patterns. By identifying inefficiencies and areas for improvement, we help businesses implement strategies that reduce consumption and costs. This proactive approach ensures that energy management becomes an integral part of the business strategy.

2. Market Intel and Tracking

Staying informed about market trends, pricing, and energy-related developments is crucial for making strategic decisions. Our market intelligence and tracking services offer

real-time data that empowers businesses to respond swiftly to changes in the energy market. This service helps in forecasting energy needs, budgeting accurately, and taking advantage of favourable market conditions.

3. Metering and Data Collection

Accurate data collection is the backbone of effective energy management. We provide advanced metering solutions that monitor energy consumption at both site and machine levels.

This granular data helps in identifying patterns, pinpointing inefficiencies, and making informed decisions about where to focus energy-saving efforts.

4. Analytics and Reporting

5. Compliance (SECR/ESOS)

Navigating the regulatory landscape can be daunting, but compliance is nonnegotiable. We guide businesses through the requirements of SECR (Streamlined Energy and Carbon Reporting) and ESOS (Energy Savings Opportunity Scheme), ensuring that all reporting obligations are met. Our expertise in these areas not only helps in avoiding penalties but also positions businesses as responsible and forward-thinking.

6. Procurement

Energy procurement is more than just buying energy; it’s about managing risk and optimizing costs. Our tailored procurement solutions help businesses secure the best energy contracts and negotiate favourable terms. By understanding the unique needs of each business, we ensure that procurement strategies are aligned with overall energy management goals.

7. Energy Efficiency

Implementing energy-saving measures is a direct way to reduce consumption and costs. From lighting upgrades to HVAC improvements, our energy efficiency services cover a wide range of solutions. These measures not only lower energy bills but also contribute to a more sustainable operation, enhancing the business’s environmental credentials.

Data alone is not enough; it needs to be analysed and presented in a way that drives action. Our analytics and reporting services transform raw data into actionable insights. Regular reports track progress, highlight opportunities for further savings, and ensure that energy management initiatives are on track. This continuous feedback loop is essential for maintaining momentum and achieving long-term goals.

8. Onsite Generation

Exploring renewable energy options for onsite generation is a significant step towards sustainability. We help businesses assess the feasibility of technologies like solar PV and wind power, providing solutions that reduce reliance on grid energy and lower carbon emissions. Onsite generation not only supports sustainability goals but also offers long-term financial benefits.

Contact BCR Associates

For more information on how we can help your business manage its energy usage effectively, contact us at:

Email: info@bcrassociates.co.uk

Tel: 03330 433 233

LABOUR’S EMPLOYMENT RIGHTS BILL: WHAT DOES IT MEAN FOR YOU?

On 10th October 2024, Labour’s Employment Rights Bill was announced. This Bill looks to reform 28 individual areas of UK employment law and has (rightly) generated a lot of media attention.

The Bill was created in view of the government’s pro-worker and pro-business approach and aims to strike a balance between providing greater protection for workers, but also clarification for employers on employment law provisions in the workplace.

Some key changes include:

Unfair dismissal

Under current UK law, an employee is required to have two full years of service to bring an unfair dismissal claim against their employer. However, clause 19 of the Bill looks to provide this as a day-one right.

The government also states their intention to ensure employers can use probationary periods to assess the suitability of new hires. There have been suggestions of probationary periods extending from six to nine months and employers being able to operate a light-touch approach to unfair dismissal regulations during this time.

Firing and re-hiring

The Bill aims to end unscrupulous practices, such as firing and re-hiring. Clause 22 will make it automatically unfair to dismiss an employee for refusing to vary the terms of their contract. There is some scope for exceptions, which are largely around an employer being in financial difficulties and this would need to be evidenced.

Zero-hour contracts

Clauses 1-6 of the Bill provide reform on the use of zero-hour contracts. This includes the rights for employees:

• To be given ‘guaranteed hours’ which reflect the number of hours they have worked over a period of time. The current reference period in discussion is a twelveweek period.

• To be given reasonable notice of a shift, to help workers achieve greater certainty of when they will be working.

To have reasonable notice of cancellation of a shift.

If an employer is found to be in breach of any of the above, they will be liable to pay compensation.

Flexible working requests

Whilst current law enables employees to make flexible working requests on two occasions every year, Labour’s Employment Rights Bill makes this a day-one right. If refused, employers are required to explain why they believe it to be reasonable.

Leave

The Bill looks to implement changes to various statutory leave:

• Bereavement leave – employees will be entitled to one week of bereavement leave. Currently there is only a right to parental bereavement leave, however it is yet to be clarified what relationships the new rights will apply to.

• Parental and paternity leave– will become day one rights.

• Maternity leave – greater protection will be given to pregnant women or those on, or returning from, extended family leave in a redundancy situation.

Statutory sick pay

The Bill will look to make Statutory Sick Pay (SSP) a day-one right, as opposed to being available from day four of illness.

The lower earnings limit will be removed so that SSP is available to all employees. How much they will be entitled to will be determined by a set reference (which is yet be announced).

When will Labour’s Employment Rights Bill come into force?

Whilst the extensive reforms have been announced, changes will not take immediate effect. Consultations with various professional bodies (such as ACAS, trade unions and employment law practitioners) are expected in early 2025. The Bill will also be debated in both Houses of Parliament. It is therefore predicted that it will come into law around the summer of 2025 at the earliest. It’s also likely that, following the consultations, they will slightly differ to how they are currently proposed.

If you are an employer and need assistance navigating these changes, or any other area of employment law, then call GA’s specialist employment team today on 01752 203500. You can also email enquiries@GAsolicitors.com.

GREEN SKILLS ADVISORY PANEL IS DRIVING GREEN SKILLS FORWARD

The Green Construction Advisory Panel (GCAP), initially launched by Exeter College in January 2022 as a South West initiative and expanded nationally earlier this year, is broadening its mission to tackle the UK’s green skills gap more comprehensively.

The newly re-named Green Skills Advisory Panel (GSAP), supported by The British Association of Construction Heads (BACH), amongst others, is on a mission to accelerate green skills in the UK across the full spectrum of industries and occupations it impacts.

“This initiative promises to bridge the skills gap, promote green careers, and foster collaboration between industry, education, and government. I look forward to the positive impact it will have on our workforce and the environment.”

Since it was first established by Exeter

to build a clear picture of the green skills landscape in their areas and collectively work towards action-based outcomes.

GSAP’s work on an international stage is also gaining momentum as Exeter College recently welcomed guest Colleges and a member of Government from Malawi as GSAP broadens its wings overseas.

The GSAP ambition is to establish a UK-wide framework to upskill the current workforce, and educate new entrants, to adopt emerging technologies, consider the environmental impact and identify how industries can help meet net zero targets.

A 10-strong GSAP National Partnership Board has now been appointed, chaired by Former Minister of State for Skills, Apprenticeships and Higher Education Robert Halfon and Executive Director of Future Skills and Apprenticeships at Exeter College, Mike Blakeley.

Robert commented: “This initiative marks a significant step forward in addressing the green skills gap in the UK’s construction and wider industries.

“The National Partnership Board will drive GSAP’s strategic direction, aiming to create a UK-wide framework for green skills training and development. This aligns perfectly with our national goals for Net Zero and addresses crucial social mobility and economic needs.

“As a former Minister for Skills, Apprenticeships and Higher Education, I’m particularly excited about GSAP’s potential to transform our approach to sustainable construction and skills development.

College in 2022, GSAP has grown to nineteen Centres across the UK, expertly guided by Further Education Colleges. GSAP exists to encourage, improve and develop education and training opportunities for the sustainable housing, green construction, engineering and manufacturing industries. Its purpose is to close the skills gap and provide entry routes into green related careers.

The GSAP ambition is to establish a UK-wide framework to upskill the current workforce, and educate new entrants, to adopt emerging technologies, consider the environmental impact and identify how industries can help meet net zero targets.

GSAP Centres bring together key stakeholders in their regions including training providers (of which 30 have already committed), employers, construction firms, manufacturers, local authorities, builders merchants and charities, to identify key opportunities and collaboratively create entry pathways into green careers. They are able

The aim of this partnership is to develop the GSAP model in Malawi and soon, Nepal, to encourage partnerships to improve curriculum that meets the needs of local employers.

This follows a recent trip to Malawi by Executive Director of Apprenticeships and Partnerships for Exeter College, Mike Blakeley to understand how GSAP, through the British Council, can support Colleges at Government level to develop a Green Policy which will outline the country’s plans to respond to the growing need for green skills.

As an action led group, GSAP absorbs industry challenges and proactively responds through innovative solutions.

If you would like to get involved or find out more information, please visit the website, www.gsap.org.uk or contact Project Manager, Luke Moss lukemoss@exe-coll.ac.uk, 01392 400996.

Brunel Mortgages launches special offer to celebrate 20th anniversary

Brunel Mortgages launches special offer to celebrate 20th anniversary

Brunel Independent Mortgages will this year mark 20 years of finding the right mortgage solutions for people and businesses across the South West.

To celebrate this historic milestone, Chris Kearney and his expert team are offering a special deal for Devon Chamber members where you can get a £100 discount on broker fees.

Chris says: “We believe in making the mortgage journey as stress-free as possible. Customer trust and satisfaction have always been at the heart of what we do, and we’re proud to celebrate two decades of building lasting relationships.

“This offer is our way of saying thank you to the local business community that has supported us over the years.”

What does a mortgage broker do, and why should you use one?

As a mortgage broker, we will act as your guide through the complex world of mortgages.

Instead of navigating endless options alone, our experts will research the market, identify the best deals tailored to your situation, and handle the paperwork for you.

Here at Brunel, we take this one step further by providing free advice without obligation prior to making an application. We then provide application support, ensuring you are fully informed at every stage. Unlike banks, we work for you - not the lender - giving you impartial advice you can trust.

Why Choose Brunel Independent Mortgages?

We pride ourselves on delivering exceptional customer service. Our approach isn’t salesdriven - far from it. Instead, we focus on understanding your needs, answering your questions, and giving you the time and space to make confident decisions.

Whether you’re buying your home, remortgaging, or expanding your property portfolio, we’re here to help. We have specialist advisers who can help with mortgages in retirement, Commercial mortgages and

HAPPY NEW YEAR FROM OUR DEVON CHAMBER FAMILY

Fantastic to welcome so many people to Boringdon Park Golf Club for our sold-out Christmas Networking Lunch - with some fabulously festive outfits on display.

Loads of games and goodies on offer, plus a social draw for Loganair tickets (shoutout to Colin Gracey for arranging such a brilliant prize). A huge thank you to everyone who joined us - Happy new year everyone!

protection for you and your family against illness, death and loss of income.

Our clients consistently tell us that our friendly, pressure-free service makes all the difference. This is reflected in our glowing Google reviews, which highlight our commitment to:

• Removing the stress and hassle of finding the best mortgage

• Offering free, no-obligation advice and application support

• Always putting our customers’ interests first

• Providing a strong post-advice service for ongoing peace of mind

We know that trust and recommendations are the foundation of our success. By building long-term relationships and valuing customer feedback, we continue to deliver a service people love to recommend.

How to claim your special offer

If you’re a member of the Devon Chamber of Commerce, now is the perfect time to experience Brunel Independent Mortgages’ award-winning service.

Contact us today to claim your £100 discount and discover how easy and stressfree your mortgage journey can be. Visit www.bmis.co.uk to find out more.

KIA’S COMPACT SUV IS SIMPLY ELECTRIC!

Devon Chamber CEO Stuart Elford drives the new Kia EV3 GT Line

Sportage) and for months I had seen teaser ads heralding the launch of their compact SUV, the all-electric EV3.

It looked intriguing and so I was eager to see and try the car for myself.

When I turned up at Speedwell Kia in Exeter, I was welcomed by Richard Bates who had the car prepped and ready for me to drive away. As we approached the car it unlocked automatically, and the flush door handles popped out.

We sat in the cabin, which was spacious and with a premium feel that utilises vegan leather and recycled materials, while Richard ran

already been driving for several hours that day, so I was tired and was also running late for the PABC dinner in Plymouth. My phone connected to Apple Car Play in just a few seconds, and Google Maps popped up on the huge 12.3 inch centre touchscreen while the phone lay on the wireless charger below.

I twisted the stalk on the side of the steering wheel to D and was off. I was on the A38 in just a few minutes and heading west. Despite the torrential rain it was incredibly quiet and a very relaxing place to be, with customisable ambient lighting and an excellent six-speaker sound system (you can opt for an eight-

for them all. In fact, at one point a cup of tea symbol popped up! Sadly, it wasn’t offering to make me one, but warning me to take a break, sensing my tiredness! Arriving safely in Plymouth the car was easy to park outside my house with its crystal-clear rear-view camera.

The next morning I drove the car to the office for a photoshoot and a proper look around in the light. The first thing I thought was that the car looks modern and stylish, rugged, purposeful and angular, but not boxy. Unlike some new cars it is individual and unique without being garish. I like it very much.

Photo Credits: Aseel Zreek

There is plenty of room in the nearly 500-litre boot and although I wasn’t allowed to carry my dog Charlie in it, the flat loading boot (which you can lower for more storage) was ideal for the Chamber Wellbeing Officer.

Inside, I am pleased that the car has three excellent flat screens, merged into one long strip, rather than the centre iPad-like display favoured by some. I like a proper ‘cockpit’ with designated zones rather than fiddling through layers of options on a central screen.

There is the infotainment system in the middle of the dash, a driver information screen in front of you and the air-conditioning system between them. But there are also

With 201 bhp taking the Kia from 0-62 mph in just 7.7 secs, the car has a lot of punch, even at the top end, making overtaking a breeze. The front-wheel drive is very balanced and surefooted, with just a hint of understeer when pushed hard under acceleration. If you need faster or better handling, may I suggest you buy a four wheel drive sports car rather than this very capable SUV!

The regenerative braking can be adjusted from paddles on the steering wheel, which once you get used to, means you can drive largely with one pedal and make the most of the claimed 347-mile range.

Pushing hard and using all the heating, lighting and other systems will obviously shorten that, but it is still an impressive range that will be more than adequate for most.

simple manual switches for the main functions. Everything is very ergonomic, stylish and well thought out, such as charging sockets in the back of the front seats so the kids can charge their devices too.

Taking to the road in the light and the dry I was able to test the performance and handling.

Although this car is fun to drive and can be pushed, it is also very quiet and comfortable just pottering around, as well as being practical and easy to live with. When you also add the industryleading seven-year, 100,000-mile warranty to it, the EV3 makes a LOT of sense.

In short, I think Kia have managed to make

the EV3 be almost all things to all people but without compromising; I can honestly say I was very impressed and for once really did not want to give the car back after my weekend with it. When I dropped the car back to Richard at Speedwell he had to practically wrestle the keys from my hand.

When it is time to change my aging Sportage, I can honestly say this one is currently top of the list and will take some beating. Well played Kia!

DEVON CHAMBER: SOCIAL DIARY

Bank of England Roundtable

A huge thank you to everyone who joined us for our sold-out Bank of England (BoE) Roundtable event at Westcotts

Chartered Accountants & Business Advisers in Torquay, including: Jamie Barber, BoE Deputy Agent for the South West; Steve Bolt, BCR Associates; James Peterson, GA Solicitors; Lindsay Hurst, Marsh Commercial; Stuart D.G. Robertson; Philip Allen, Total Currency Exchange; Ali Carnegie, Total Energy Solutions; and Sean Smith, Westcotts.

Stevens, Steve Gates, Richard Marsh, Stuart Elford and Paul Philpott spent a memorable morning at Fresh Air Studios

a Devon Chamber Merger

for our ‘In Conversation With...’ podcast series. You can listen to it now on Apple Podcasts, Spotify, your smart speaker, and the Devon Chamber website.

Meet The Neighbour

It was a pleasure to welcome our members and friends from Somerset Chamber of Commerce to Exeter Golf and Country Club for our Meet The Neighbour business lunch. Delicious food, brilliant company and an excellent opportunity to meet businesses operating across Devon and Somerset. Huge thank you to our event partners, Westcotts Chartered Accountants & Business Advisers.

Pitch & Procure

A fantastic morning at Exeter College for our Pitch & Procure event, in partnership with BCR Associates. Great to see so many people in the room listening to innovative ideas and services from some of our region’s most exciting and enterprising local businesses. Thanks to our pitchers and, of course, our procuring panel of University of Exeter, Devon County Council, Exeter City Council and Classic Builders.

Gifted Women Event

It was an honour to attend a special event at Plymouth Methodist Central Hall, hosted by Gifted Women’s Jenny Adjene, Founder and Chair of Trustees. Representing the Devon Chamber were Stuart Elford and Clare Baker, together with directors Jabo Butera and Steve Warren-Brown.

Jenny has since been a guest on the Devon Chamber ‘In Conversation With’ podcast, which you can find on Apple, Spotify, and your smart speaker

Titled “Unlocking doors to employment for women overcoming multiple disadvantage”, the event included crucial guidance about homelessness, substance misuse and leaving the criminal justice system, which are all rooted in trauma. We also learned more about ways to help, work experience and being heard.

Crunchy Breakfast

A fantastic and insightful morning at Crowne Plaza Plymouth where we hosted our Crunchy Breakfast Equality, Diversity & Inclusion special, in proud partnership with The Family Law Company.

Thanks to everyone who joined us, especially our expert panel of Christina Wilkins, Brand Biscuit; Daryl McMullan, The Inclusivity Group; Rob Zacal, GA Solicitors; Claire Cooper, Coops & Co; Liliane Uwimana, Diversity Business Incubator; and Shreya Kallingal, The Family Law Co. A huge thank you also to Trish from The Inclusivity Group, who signed the discussion for us, and to PL1 Events Limited for supporting with the tech.

County Conversations

Fantastic to welcome members to Future Skills Centre Exeter for our first official event as the Devon Chamber! Our County Conversations ‘Merger Special’ featured a

brilliant introduction by Hayley Lyon from Exeter College, before an insightful session led by Stuart Elford and Richard Marsh about our new umbrella organisation, the reasons for merging and the new benefits available to our members.

Green Networking

A brilliant morning of Green Networking at beautiful Buckfast Abbey to celebrate our exciting new green partnership with YGS Landscapes and BCR Associates. Thanks to everyone who joined us at Conference Centre at Buckfast Abbey, especially our superb guest speakers: Steve Warren-Brown, Managing Director/Founder at YGS Landscapes; Steve Bolt, Director of BCR Associates; Paul Montgomery, Owner and Founder of Sir Fix-a-lock Ltd; Rachel Phillips, Director of the The Apricot Centre at Huxhams Cross Farm; and Maia Hall, Horticulturist and Estate Support at Buckfast Abbey.

CHAMBER SOCIAL DIARY & EVENTS DIARY

Devon Networking

Welbeck Manor provided a wonderful backdrop for our sold-out Devon Networking event in the glorious Devon sunshine. More tha 50 guests booked on for brilliant business conversations, delicious cakes and a guided tour of this beautiful venue which has recently been renovated and redecorated. Huge thanks to our hosts, Zoe the Events Manager and Lorna the General Manager, and also to Andrea de Gabriel who was on hand to take headshots for some of our guests.

DATES FOR YOUR DIARY

Devon Networking

21 January 2025

Start your 2025 networking off with a bang by joining us at the Mercure Paignton Hotel for our next Devon Networking event and experience this incredible venue, while networking informally and talking to a variety of local and county-based business individuals.

Green Networking

30 January 2025

If you are passionate about your business making positive changes to the environment, then this event is a MUST! In partnership with BCR Associates and YGS Landscapes, our next event will take place at Dartmoor Zoo.

Coffee in the City

12 February 2025

Meet-ups take place every other Wednesday from 8.30-9.30am at different venues across Exeter. This time we’re at Tuckers Hall. Whether you’re cycling, walking or running into the office, stop off and join the Exeter Chamber team on your way. All businesses welcome, so spread the wordbut make sure to RSVP first!

City Conversations

13 March 2025

There’s no better way to start your working day than by spending a morning at Foot Anstey in Plymouth with like-minded business individuals while networking over a delicious breakfast. City Conversations is the Devon Chamber’s flagship breakfast event for senior business leaders on our Networking Booster membership or above.

EXIST Leadership Series

27 March 2025

Exploring innovation readiness, investment and risk for competitive advantage, this event at Voco Zeal Hotel, Exeter Science Park, brings global, national and regional speakers together to share their insight and strategies with business leaders in Exeter from 5pm-7pm.

DEVON BUSINESS AWARDS

Nominations are now open for our 2025 Devon Business Awards. Our glittering ceremony will return to Crowne Plaza Plymouth where we will again be honouring and celebrating the county’s leading entrepreneurs and businesses of all sizes and sectors, as well as our 30 Under 30 rising stars. There are plenty of ways to get involved and support our Chamber Awards. Scan QR Code for the full Events Calendar.

What do you do and why do you enjoy it?

I joined Exeter Chamber two and a half years ago as CEO after exiting Coastal Recycling Limited, where I was a shareholder and board director. I’m proud to have instigated and been part of a board team that oversaw the sale of the business to an employee ownership trust, ensuring it is now run for the benefit of its staff.

As CEO of Exeter Chamber, and now Deputy CEO of the newly-formed Devon Chamber, I’m incredibly proud to represent and champion the interests of our fantastic members while supporting the teams at the Chamber. I love my job because it gives me the chance to meet an extraordinary variety of people, businesses, and organisations. Each one is doing something brilliant to benefit our region, county, economy, and community.”

What inspires you?

Great people doing great things, in business, in their organisations or in the community.

NEW MEMBERS

Acuitis Opticians and Hearing Centre uk.acuitis.com/

Air Vent Services Ltd lee@airventservices.co.uk

ASC Annette Steel Coaching www.asccoaching.co.uk

BNI Devon bnidevonandcornwall.co.uk

Boost Your Business Network jamescourt@bybnetwork.co.uk www.bybnetwork.co.uk/

Cap Ceilings & Partitions Ltd gary@cap-ceilings.co.uk www.cap-ceilings.co.uk

Coastal Recycling coastaluk.co.uk/ Cutec Ltd hello@cutec.co.uk www.cutec.co.uk

Dartmoor Financial LLP www.dartmoorfinancial.co.uk/

Dartmoor Reach Alpaca Farm dartmoorreach.com/ Devon Air Ambulance J.behenna@daat.org

Name: Richard Marsh

Role: CEO of Exeter Chamber and Deputy CEO of the Devon Chamber

What drives you?

A determination to do my best.

Where do you see the future of your organisation?

I see our recent merger and subsequent creation of the new Devon Chamber as the start of a journey. We have brought two powerhouse cities and the membership of two brilliant chambers together to do the very best we can do for our members. We have a huge amount to offer and I see the opportunity now to roll this out across all parts of the county and who knows beyond.

What’s the best advice you’ve ever been given?

Be yourself.

If you could sum up your CV in one word, it would be...

An ongoing journey not without a few bumps in the road.

When it comes to business, do you follow head or heart?

Starts with heart, finishes with head.

Describe yourself in five words

Happy, Interested, Optimistic, Creative, Caring (I wanted to put Hungry, because I’m on a diet!).

How do you balance life and work?

I love the great outdoors and walking the South West Coast Path. Inspired by my wife, we are two days off completing all 600-plus miles. I love the mountains and skiing, any travel and any sport.

What’s your favourite quote?

It’s more of a marketing mantra: Attention, Interest, Desire, Action.

Who has been the greatest influence on you?

My first proper boss, the late Robin Hall. He gave me my first opportunity at RH Advertising, where I eventually became an owner through a management buyout. Robin taught me invaluable lessons: to always stay curious, to never stop asking questions, and to truly understand and empathise with the perspective of the person you’re speaking to. His wisdom continues to guide me in both my professional and personal life.

What are you most proud of?

My family will always be first, closely followed by what we achieved at Coastal and what we are about to achieve at the new Devon Chamber.

Djembe Devon www.djembedevon.com/

DW Research & Archive Services dwresearchservices@gmail.com www.dwresearchservices.co.uk/

Event Exeter eventexeter@exeter.ac.uk event.exeter.ac.uk/ Fletewood School headteacher@fletewoodschool.co.uk fletewoodschool.co.uk

FOTONOW CIC info@fotonow.org www.fotonow.org/

Haye Marketing www.hayemarketing.co.uk

Helen Hunt Medical Aesthetics www.helenhuntaesthetics.co.uk/

HR Dept Ltd www.hrdept.co.uk/plymouth-torbaysw-devon/ Infiniti Media Group LTDinfinitimedia-group.co.uk/

Interior Design and Property Solutions Ltd info@designandproperty.co.uk www.designandproperty.co.uk/

KMD Wills & Estate Planningkirsty@kmdwills.co.uk www.kmdwills.co.uk La La Choirs info@lalachoirs.co.uk Link&Bloom

Mila’s Bakery info@milasbakeryplympton.com milasbakeryplympton.com

Naplex Digital Communications

OLLY FORSTER HORTICULTURE & DESIGN www.ollyforster.co.uk

Online Courses by MAKO Ltd onlinecoursesbymako.com

Pivotal Partnerships tracey@pivotalrecruit.co.uk. pivotalpartnerships.co.uk

PLACE architectspeople@placearchitects. co.uk

Porter Dodson LLP info@porterdodson.co.uk www.porterdodson.co.uk/

RAMM

Alice.Murdoch@exeter.gov.uk

Royal Devon Hospitals Charity www.royaldevoncharity.org.uk/ about-us/ Sanders Secure info@sanderssecure.comwww. sanderssecure.com

Sante Care at Home Ltd www.santecareathome.co.uk/ Sarah Lace Designs sarah.lace@icloud.com sarahlacedesigns.com/ Soroptimist International Plymouth & District plymsorop@gmail.com plymsorop.org.uk/

SOS Superior Decorators sam@sossuperiordecorators.co.uk

STUART D.G. ROBINSON srobinson@5cc.ch www.5cc.ch/stuart-dg-robinson

Studio Kissme hello@studiokissme.com www.studiokissme.com

Tavistock Area Support Services tasstavistock.org.uk/ The VOT Ltd

THRIVE RECRUITMENT GROUP ryan@thriverecruitmentgroup.com www.thriverecruitmentgroup.com/ tozers

J.Woolley@tozers.co.uk

True Wisdom Coaching georgina@truewisdomcoaching.org www.truewisdomcoaching.org

Voyager Executive Coaching chris@voyagercoaching.co.uk voyagercoaching.co.uk

Wagstaff Interiors Group

Walking Contradiction www.walkingcontradiction.co.uk

Wollens michelle.pugh@wollens.co.ukwollens. co.uk/

Young Enterprise www.young-enterprise.org.uk/

SPACES.