Guide - Transition to new financial and transactional tools

Guide

Transition to new financial and transactional tools

Members and clients

Personal and Business

Our priority is to support you! We are here for you!

Why are we changing?

UNI will transition to new financial and transactional tools designed to better meet the current and future needs of our members and clients—the people who are always foremost in our minds. This change will help us evolve and grow.

The guide includes:

→ The steps required to complete your transition and continue making your transactions;

→ New features and key changes;

→ Support options.

or scan this QR code.

How to access the website:

BEFORE JULY 6, 2023

Please follow the steps below:

1. Have your CURRENT debit card handy for authentication purposes

2. Go to www.uni.ca/en/transition

3. Enter the last eight (8) digits of your debit card

4. Click “Access”

AFTER JULY 6, 2023

Please follow the steps below:

1. Have your NEW debit card handy for authentication purposes

2. Go to www.uni.ca/en/transition

3. Enter the last eight (8) digits of your new debit card

4. Click “Access”

Don’t have a UNI debit card?

Call our Client Contact Centre at 1-888-359-1357 or stop by one of our branches.

Table of contents

Our site, www.uni.ca/en/transition, remains the most reliable way to obtain the latest information. As UNI evolves, the information in this guide will also evolve.

1. The transition, step by step

Before the transition on July 6, 2023

Start

Receive your starter kit by mail (letter of introduction and pamphlet).

Starting July 6, 20231

Receive your new UNI debit card with access to the Interacand Mastercard networks.

Receive your new PIN.

For security purposes, keep your new PIN and new UNI debit card separately, in a safe place.

To activate your new UNI debit card.

Starting July 6, 20232, activate your new card by using your 4-digit PIN at a sales outlet or by making a transaction at a UNI’s ATM.

STARTING JULY 10, 20232

FOR CURRENT ACCÈSD AND ACCÈSD AFFAIRES USERS

Personal: ACTIVATE your new online account “My Profile” (replacing AccèsD).

1 2 3 4 1 1 1

Business: ACCESS your new online account “My Profile” (replacing AccèsD Affaires).

Have your customer identification number and guidelines in hand (see step 5 above) and your activation code (see step 6 above).

Have your new username in hand (see step 5 above) and your temporary password (see step 6 above).

FOR CURRENT ACCÈSD AND ACCÈSD AFFAIRES USERS.

MANDATORY STEPS

TO BE TAKEN AS OF JULY 10, 20232

5 6

Personal: Guidelines to create your username and password. Customer identification number to activate your new online account ‘‘My Profile’’ (replacing AccèsD).

Business: New username to access “My Profile” (replacing AccèsD Affaires).

Personal: Activation code

Business: Temporary password

Starting July 10 20232, you may change your PIN at a UNI’s ATM or by calling our Client Contact Centre at 1-888-359-1357 (important: have your new PIN with you).

Once your new UNI debit card is activated, please destroy your old debit card.

3

Follow the steps in the letter to activate your online account “My Profile”.

Well done! You have completed the steps to continue making your daily transactions.

2 3 2 2 Watch your mailbox Watch your mailbox

Follow the steps in the letter to access your online account “My Profile”.

2. ACCOUNT

An account number will replace your FOLIO number

The differences between the old account structure (before the transition) and the new account structure (after the transition, starting July 6, 2023*) are as follows.

Before the transition, you could hold one or more folios that included your account(s) and product(s) (chequing account, savings account, term savings, mortgage, personal loan, line of credit, etc.).

For example: folio 12345 included 12345-SHR, 12345-PCA, 12345-ES1, etc.

After the transition, the new account structure will no longer include folio numbers. Each product will have an account number under a unique identifier.

*Beawarewhentostartthesestepsbyreferringto www.uni.ca/en/transition

REMEMBER!

• The FOLIO will no longer be used as a designator for all accounts. It will be replaced by a unique identifier.

• Each product will have an account number.

• Your current chequing account number will remain the same.

• Your pre-authorized transactions, direct deposits and withdrawals, recurring bill payments or registered suppliers with your old account number will still be processed in the new system.

• However, during your first login on “My Profile”, you will need to click the sync button to access and manage your transactions from “My Profile”.

• For Interac e-Transfers, you will need to sign up again to the Interac service and re-enter the contacts you want to use to transfer funds into the new “My Profile” online tool (see “Interac e-Transfers” refer to “My Profile” section.)

• Your current plan stays the same.

3. CARDS

DEBIT CARD

Your new UNI debit card will replace your current debit card and give you access to the Interac and Mastercard networks and their advantages. Your UNI debit card does NOT replace your credit card

Activating your UNI debit card on July 6, 2023*, will open up a new world of possibilities! In addition to the usual features, you’ll be able to shop online and anywhere in the world using your UNI chequing account.

REMEMBER!

• Your new card and PIN (personal identification number) will be mailed to you in separate mailings.

• Your new PIN will consist of four (4) instead of five (5) digits.

• The new UNI debit card will provide access to the Interac and Mastercard networks.

• The new UNI debit card will provide access to over 1,800 ATMs in the AccuLink network across Canada.

• Use your current debit card until your new UNI debit card is activated on July 6, 2023*.

• Only one card will be issued per member and client.

Card comparison

Possibility

IMPORTANT STEPS AND INFORMATION FOR USING YOUR NEW UNI DEBIT CARD

Activating your new UNI debit card

• Starting July 6, 2023*, activate your new card by making a first transaction using your 4-digit PIN at a sales outlet or one of our ATMs.

• You’re now ready to use it online and make contactless transactions.

Changing your PIN (optional)

• You can change your PIN at any of our ATMs starting July 10, 2023*, after activating your new card.

Forgot your PIN?

• Go to a branch or call our Client Contact Centre at 1-888-359-1357 to get a temporary PIN.

*Go to www.uni.ca/en/transitionto find out when to start the activationprocess.

Can be used only if you have money in your account

Includes loyalty program and/or cash back

Integration of card as a payment method (e.g., subscription or invoice)

If included with the card

CREDIT CARD (starting June 11, 2023)

Need help with your credit card?

Call the number on the back of your card.

Changes will affect UNI credit card holders starting June 11, 2023

Your credit card will remain functional. Your PIN and security number, as well as any pre-authorized payments will not change and your earned BONUSDOLLARS will not be affected.

What will change is how you view your account statement and pay your balance.

USING YOUR CREDIT CARD

1. View your credit card balance and account statement

Personal members and clients Business members and clients

TEMPORARY SOLUTION:

Your monthly paper statement will be mailed to you. You can also contact Desjardins at the number on the back of your card to find out your balance.

POST-TRANSITION SOLUTION:

Desjardins will contact Personal credit card holders currently registered for online statements to help them log in to Desjardins AccèsD. This will allow you to view your statements online again. The link to Desjardins AccèsD will be displayed in the new “My Profile” tool (see the online section ‘‘My Profile’’).

You’ll no longer be able to view your credit card statement on UNI’s AccèsD Affaires.

SOLUTION : Your monthly paper statement will be mailed to you. You can also contact Desjardins at the number on the back of your card to find out your balance.

REMEMBER!

STARTING JUNE 11, 2023:

• You will no longer be able to view your credit card balance in AccèsD and AccèsD Affaires.

• You will be able to view your balance once you receive your statements by mail or by calling the number on the back of your credit card.

• To pay your balance, you’ll have to make a bill payment (Personal) on AccèsD or supplier payment (Business) on AccèsD Affaires (“My Profile” as of July 10, 2023*), by calling our Client Contact Centre at 1-888-359-1357, using or an ATM or visiting a branch.

• Personal credit card holders have their card already included in the list of bills.

• Business credit card holders will need to add the credit card to their list of standard suppliers.

• After the transition, for those registered to the online statement, Desjardins will contact you to register for its Desjardins AccèsD (Personal members and clients only). Once you register, you’ll be able to view your balance online again. No action is required on your part at this time.

• Business members and clients can contact the number on the back of the card to learn about their options.

2. Pay your credit card bill

Personal members and clients

To pay your UNI credit card, you will need to view your credit card balance (see the “View your credit card balance and account statement” section) on the monthly account statement that will be mailed to you. You will then need to make a bill payment for the balance on your statement.

Please note that your UNI credit card is automatically included in your bill payments in AccèsD, and no action is required. You can go right to paying your balance due.

POST-TRANSITION SOLUTION:

Cardholders currently signed up for online statements can see their credit card balance in Desjardins AccèsD and pay their UNI credit card by making a bill payment via their new “My Profile” transaction tool. Please note that Desjardins will contact you to register for its AccèsD.

Business members and clients

To pay your UNI business credit card, you will need to view your credit card balance on the monthly account statement that will be mailed to you and make a supplier payment in the amount indicated on your statement.

Note that your UNI business credit card is not automatically included in your AccèsD Affaires UNI supplier list. You must add it as a Standard supplier to pay your balance due.

Please note that it may take 3 to 4 days for the payment to go through. Don’t wait until your statement’s due date to make your payment.

3. BONUSDOLLARS Rewards Program

Don’t worry! You will keep your BONUSDOLLARS points and continue to benefit from the program.

Starting June 11, 2023:

• You will keep your points and continue to earn more on eligible purchases;

• It will no longer be possible to redeem your points for UNI financial products.

Redeem your points for eligible transactions

Between June 11, 2023, and the date you sign up for Desjardins AccèsD, call the number on the back of your credit card.

Upon enrolment in Desjardins AccèsD, you will have the option to redeem your points yourself on Desjardins AccèsD.

4. Your pre-authorized payments

IMPORTANT – Pre-authorized payments (e.g., for your monthly subscriptions) will not be affected as of June 11, 2023. Your credit card number, your PIN and your security code will remain the same.

5. Accord D financing (Personal members and clients)

It will no longer be possible to apply for Accord D financing. Current Accord D financing will remain valid, and the terms for repayment will not change. Call our Client Contact Centre at 1-888-359-1357 for all available financing options.

6. Business Freedom Solution (BFS) (Business members and clients)

The Business Freedom Solution line of credit will no longer be available as of June 11, 2023. If you currently hold this product, you should have received a notice with all the details.

If you would like to replace this product with a UNI line of credit, call our Client Contact Centre at 1-888-359-1357. Certain conditions apply.

7. Overdraft transfer service

If you use the overdraft protection option between your credit card and your personal chequing account (PCA), please note that this option will no longer be available as of June 11, 2023.

If you would like to explore the various other solutions available, call our Client Contact Centre at 1-888-359-1357.

4. UNI account statements

Key information about your UNI account will be available on your account statement, whether you receive it in paper or electronic format.

For your credit card statements, refer to the “Credit card” section.

New UNI account statement preview

MONTHLY ACCOUNT STATEMENT online or paper

After the transition, you will continue to receive your statements in the same way as before, either in paper or virtual format.

The account statement includes all the information of your chequing, savings and investment accounts, loans, as well as a summary of user fees

Phone number of the Client Contact Centre Monday to Friday, 8:30 a.m. to 6:00 p.m.

865 - The number of the institution

Account number and product name.

Transaction and plan fees are now billed on the first day of the following month.

For members who do not have a plan, the number in front of the asterisk (*) indicates the number of transactions carried out (e.g., 2*Purchase $1.25 fee for each, for a total of $2.50).

DD5000 is the ATM number.

REMEMBER!

• Your UNI account statements will remain available according to your current preference.

• If you are currently viewing your statements virtually, you will be able to do so through ‘‘My Profile’’.

• If you currently receive it in paper format, you will continue to receive it this way. No action is required.

• Get started now with the virtual statement by contacting our Client Contact Centre at 1-888-359-1357 to register for the ‘‘My Profile’’ tool and gain access to your virtual account statements.

IMPORTANT: ‘‘My Profile’’ will be available as of July 10, 2023.

• After the transition, you will receive a single account statement that includes all transactions for all your accounts.

• It will be possible to exclude information from certain accounts on this account statement. You will also have the option to receive a separate statement for specific accounts.

Sign up for virtual account statements today by contacting our Client Contact Centre at 1-888-359-1357 to register for the "My Profile" tool and gain access to your virtual account statements.

IMPORTANT: "My Profile"will be available as of July 10, 2023

5.“My Profile” online (will replace AccèsD and AccèsD Affaires)

UNI is offering a new financial and transactional tool called “My Profile”. This free and easy-to-use service is available on the web and the mobile app. “My Profile” gives you an easy and secure way to conduct your online transactions.

For full details on the “My Profile” tool, please refer to www.uni.ca/en/transition.

You’ll find a step-by-step section, tutorials and frequently asked questions (FAQ) about activating, configuring and using your online profile, including your marketing preferences, transactions and online services.

Examples of transactions you can do on “My Profile”

Pay bills Manage or sign up for a savings and investment product

Make Interac e-Transfers Manage a loan or line of credit

Transfer funds between UNI members Make an additional payment on a personal loan

Transfer funds between accounts Download documents

Make mobile deposits (deposit a cheque with your smartphone)

Interac e-Transfers

Issue a void cheque for personal chequing accounts (PCA) and other savings accounts

• You will need to re-enter your contact list in “My Profile” effective July 10, 2023*.

• Be sure to write down the contact info for your frequent contacts before July 6, 2023*, to make the process easier.

• Automated recurring Interac payments to your contacts will not be automatically transferred to “My Profile”. This feature will not be available at this time.

• New! You will now have the option to request funds via Interac e-Transfer.

• New! You will now be able to sign up for self-deposit on “My Profile”. Get money faster with Interac e-Transfer Auto Deposit function. You can have Interac e-Transfer funds automatically deposited to your account without having to answer a security question.

REMEMBER!

• Go to www.uni.ca/en/transition for complete details and instructions on how to ACTIVATE, CONFIGURE and USE “My Profile” online.

• Your UNI account statements will remain available according to your current preference.

• If you are currently viewing your statements virtually, you will be able to do so through ‘‘My Profile’’.

• If you currently receive it in paper format, you will continue to receive it this way. No action is required.

• Get started now with the virtual statement by contacting our Client Contact Centre at 1-888-359-1357 to register for the ‘‘My Profile’’ tool and gain access to your virtual account statements. IMPORTANT: ‘‘My Profile’’ will be available as of July 10, 2023.

• More details about your Interac e-Transfers available in the “Interact e-Transfer” section.

Activation and configuration of the “My Profile” tool starting July 10, 2023* (will replace AccèsD and AccèsD Affaires) “My Profile” will be available as of July 10, 2023* from the UNI homepage at www.uni.ca/en or www.uni.ca/en/transition.

Personal members and clients Business members and clients

If you are an AccèsD user, you have already received or should soon receive the following items by mail, in two separate mailings:

1. A letter with guidelines on how to create your username and password and customer identification number to activate your new online account on “My Profile”.

2. An activation code that you will also need to activate your new online account on “My Profile”.

If you are an AccèsD Affaires user, you have already received by mail or should soon receive in two separate mailings your new username and temporary password. As of July 10, 2023*, you can use this information to access “My Profile”.

Please note that you will not have access to your Personal account when you log into your Business account on “My Profile”. They must both be accessed separately.

Please keep the letter in a safe place so you can refer to it for instructions on how to activate your account on July 10, 2023*.

*Go to www.uni.ca/en/transitiontofindoutwhentostarttheactivationprocess.

6. Branches and ATMs

After the transition, an orientation station will be available to help direct you to the right resource based on your needs. We will be happy to help.

REMEMBER!

• Visit a branch:

• PIN authentication will be replaced by validation of your identity. To reduce your wait time, be sure to have your documents and photo ID on hand (e.g.,driver’slicence, passport,etc.).

• Signatures will now be used instead of PINs to approve transactions.

• ATMs: The ATM interface will change, but most functions will stay the same except for certain Business-related transactions.

• We recommend you make an appointment by calling our Client Contact Centre at 1-888-359-1357.

7. Need help? WE ARE HERE FOR YOU!

You have three options.

OPTION 1

Online

Go to www.uni.ca/en/transition:

• Guide

• Important dates

• Actions to be taken

• Videos and tutorials

• Frequently asked questions Service available 24/7

OPTION 2

In hybrid mode OPTION 1 + Telephone support. Some services available by phone:

• Manage your debit card

• Pay bills

• Transfer funds

• Support with online services

• Make an appointment with an advisor

• Manage plans

• View account balance

• Order cheques

• And much more!

Client Contact Centre:

1 -888-359-1357

Monday to Friday 8:30 a.m. to 6 p.m.

OPTION 3

In person

Support at a branch, with or without an appointment.

To make an appointment: 1-888-359-1357

Note: Please bring a valid photo ID, such as a driver’s licence, passport or other document for authentification.

Stay informed

Receive important dates, actions to be taken, deadlines, reminders and more by e-mail.

Subscribe to our newsletter at www.uni.ca/en/newsletter or scan this QR code.

Use the support tool

How-to videos, a calendar of important dates, tutorials, actions to be taken and other tools are available online at www.uni.ca/en/transition or you can scan this QR code.

FOR MORE INFORMATION

Call our Client Contact Centre at 1-888-359-1357 or go to your branch.

We are here for you!

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