Training and Facilitation 97+ Pass Rates FREE Basic Certifications and FREE DEMOs Money Back Guarantees
T r a i n i n g C a ta l o g Fa l l 2 015
CraigAStevens@WestbrookStevens.com (615) 414-7736
Westbrook Stevens, LLC www.e-WBS.com = Online Teaching and Coaching Support Westbrook Stevens, LLC = Consulting, Coaching, Services, and Training Support
Westbrook Stevens is a Training and Consulting Company. Training – We have a unique entertaining approach that we call Enter-Train-Ment. We custom design each workshop to apply to our clients’ situation. No canned workshops. We have also designed a series of exciting novels to explore supervision and management realities. Combine this with custom designed workbooks and reference books and we can provide our client’s staff with an enjoyable learning experience. Certifications – We offer a number of certifications through our relationship with VMEdu and their brands (ScrumStudy, PMStudy, etc.).
Problem Solving Facilitation and Consulting – Every business is unique and we work hard to apply the right tools to our client’s situation. Our mission is to do all we can to “Help Make Everyone Look Good!” and identify opportunities for improvement. Most of the time we are invisible to all but the ones who have hired us. No Canned Solutions! We use a three -phase approach: 1. Assessment, 2. Problem Solving, 3. Implementation.
Investments and Grant Management – Our job is to help both investors and forprofit entrepreneurs, as well as non-profit organizations and contributors. We connect investors with opportunities and help to empower people with good ideas. We have a set of criteria we use before we introduce our findings to the investors and work with a very small group.
WWW.e-WBS.com Topical Workshops Leading to Certifications Table of Contents Introduction:
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Project Management 1. Project Management Institute (PMI) – Project Management Professional (PMP) 2. PMI Risk Management Professional (PMI-RMP®)
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Agile/Scrum 3. 4. 5. 6.
FREE—Scrum Fundamentals Certified (SFC) Scrum Developer Certified (SDC™) Scrum Master Certified (SMC™) Scrum Product Owner Certified (SPOC™)
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ITIL 8. The ITIL® Foundation Certificate
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Traditional Six Sigma Certifications 10. FREE—Six Sigma Yellow Belt Certification (SS-YB) 11. Six Sigma Green Belt Certification (SS-GB) 12. Six Sigma Black Belt Certification (SS-BB)
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Lean Six Sigma Certifications 13. Lean Six Sigma Green Belt Certification (LSS-GB) 14. Lean Six Sigma Black Belt Certification (LSS-BB)
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Westbrook Stevens, LLC Certifications 15. WBS - Lean Program Evaluation and Quality Assurance Certifications (WBS-LPEQAC) 16. FREE—WBS - Lean Six Sigma White Belt (WBS-LSS-WB) 17. WBS - Lean Six Sigma Yellow Belt (WBS-LSS-YB) 18. WBS - Lean Six Sigma Green Belt (WBS-LSS-GB) 19. WBS - Lean Six Sigma Black Belt (WBS-LSS-BB) 20. WBS - Lean Six Sigma Master Black Belt (WBS-LSS-MBB)
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Non-Certification Project Management Workshops 1. Basic Project Management (PM) 2. Project Management for Non-Project Managers 3. Basics of Information Systems/Technology PM and Agile 4. Technical Project Management 5. Tools of Project Management 6. Program Management 7. Project Management Tools
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WWW.e-WBS.com Some of the Workshops for Educational Units (PDU, RCU, CEU) Table of Contents 1. Customer Service for Frontline Staff (And we are all Frontline Staff) 2. The Linked Management Models Certifications (LMMC): 1. The Seven Attributes of Excellent Management (LMM—AEMC) (Free eBook Geronimo Stone and the Seven Attributes of Excellent Management at http://issuu.com/craigastevens/ docs/geronimostone) 1. 2. 3. 4. 5. 6.
Incubating Excellent Leaders Building Excellent Cultures Excellent Customer Focus Excellent People Skills and Teambuilding Building Excellent Problem Solving, Core Competencies, and Skills Excellent Change Management/Continuous Improvement/ Processes and Systems Thinking 7. Excelling Performance Measures 2. Strategy and the Elements of the Storms of Chaos (LMM—SSCC) 1. The Waves – Forecasting Trends 2. The Buoyancy – Optimizing those Things That Hold Us Up 3. The Lightning – Managing the Forces Beyond our Control and Risk Management 4. The Storm – Fighting the Storm 5. The Ship – Managing and Navigating Our Ship 3. The Factors of the Drivers of Change (LMM—DCC) 1. The External Environmental Factors 2. The People Factors 3. The Organizational Factors 4. The Internal Environmental Factors 5. The System Factors 4. Systems Thinking/Engineering 1. Process and Activities 2. Systems Loops for Processes 3. Systems Layers for Physical Systems 4. Systems Archetypes 5. The Three Phases of Change Management 1. The Before the Change Phase 2. The During the Change Phase 3. The After the Change Phase
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WWW.e-WBS.com Project Management: What is a Project? Changes are implemented by projects. A Project is a temporary activity that is undertaken to create a unique product, service or result. To make a change happen. A project has a definitive start and end date. A project is unique in that it is not a routine operation, but a specific set of operations designed to accomplish a particular goal. The development of software, the construction of a building, or the relief effort after a natural disaster all are examples of projects. Projects are found in every industry. What is Project Management? Project management is the application of knowledge, skills, tools, and techniques to project activities to meet the project requirements. The Project Management Institute (PMI) has several certifications available for all levels of project managers including but not limited to: What is a PMP® http://www.e-wbs.com/about-pmp/? PMP® stands for Project Management Professional. The Project Management Professional certification is a globally reputed and recognized certification in the field of Project Management, and it is provided to project management professionals, who clear the PMP certification examination. The PMP certification is issued by the Project Management Institute (PMI), which is the world's leading association of Project Management Professionals. What is PMI® - Project Management Institute®? The Project Management Institute PMI® is the world's leading not-for-profit project management professional association. PMI® supports over half a million members in 170 countries worldwide. PMI® members are individuals practicing and studying project management in many different industry areas. PMI® has become, and continues to be, the leading professional association in project management. More details can be found here: www.pmi.org
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WWW.e-WBS.com Project Management Professional (PMP)® What are the benefits of being a PMP®? Given below are some benefits of PMP certification: Globally recognized and respected certification: The PMP certification is globally recognized and respected certification provided by PMI, the leading association of Project Management Professionals. With 12% increase in number of PMP®/CAPM® certification every year, they have been made the de-facto industry standard for Project Managers. The PMP certification recognizes your expertise in Project Management: The PMP certification tells your current and potential employers that you have a solid foundation of project management knowledge, which could be readily applied at the workplace. You will be a member of one of the most prestigious professional groups: By attaining the PMP certification, your name will be included in the largest and most prestigious group of certified Project Management Professionals. Better salary: It has been observed that Project Managers, who have the PMP certification, draw more salary than their counterparts, who do not have the aforementioned certification. Better job opportunities: With the requirements for qualified Project Managers expected to increase exponentially in the future, the job market for PMP Certified managers will get better. Globally recognized by leading companies: The PMP certification is endorsed by leading companies. In fact, they encourage their Project Managers to have the PMP certification. For further information regarding the benefits of the PMP certification, we request you to visit the following link: www.pmi.org What are the eligibility criteria for becoming a PMP? Please note that the PMP certification is not domain specific. It is a generic Project Management training certification. Given below are the requirements for applying for the PMP Certification Exam: For a person having a baccalaureate or equivalent university degree, 1. Minimum of 4500 hours of personal project management experience AND 2. Minimum of 36 non-overlapping (unique) months of personal project management experience. For a person not having a baccalaureate or equivalent university degree, but who holds a high school diploma or equivalent secondary school credentials, 1. Minimum of 7500 hours of personal project management experience AND 2. Minimum of 60 non-overlapping (unique) months of personal project management experience. Contact Hours of Project Management Instruction: Minimum of 35 hours of specific instruction that addresses learning objectives in project management. Where are the PMP exams conducted? All PMI computer-based exams are offered at all Prometric Testing Centers worldwide. You can check for locations on Prometric's website, http://www.prometric.com/PMI/default.htm, but you will need to have submitted your credential fees and received your examination scheduling instructions in order to schedule an exam appointment. Page 6
WWW.e-WBS.com Who are the Westbrook and Stevens - In Memory of Al and Robert Stevens and Highland Pattern: A long time ago, the father of our co-founder, Craig Stevens, helped to carve this pattern out of wood for the mold of a 1955 GMC pickup truck. His family’s company employed the best skilled artisans in the business. They had the core competences required to make these elaborate designs and patterns for molds. Craig Explains, “My Uncle Robert explained to me, that as time went on, they never developed the core competences required for the Information Technology Revolution. ” It was not what they wanted to do. Therefore, one of the reasons the company is not here today, is their decisions to not keep pace with changes related to computerized manufacturing and the vertical integration of the auto industry. Craig founded Westbrook Stevens, LLC to teach business and engineering models that he developed based on the earlier works of Dr. Jerry W estbrook. Dr. Jerry W estbrook ’s work in management concepts lead to two of the five Linked Management Models and was part of the genesis of the overall concept related to the Link Management Models. The name Westbrook Stevens, LLC is in honor of Dr Jerry Westbrook (one of Craig’s mentors) and Al Stevens (Craig’s father who died when Craig was 13). Westbrook Stevens, LLC is a woman owned company and Craig is the President of W estbrook Stevens, LLC.
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WWW.e-WBS.com Project Management Institute (PMI)® – Project Management Professional (PMP)® BOOT CAMP PMStudy is a REP of PMI, Pro j ec t Man ag em en t In s t i t u t e (PMI) – Project Management Professional (PMP) BOOT CAMP is structured with the goal of providing students exactly what they need to pass the PMP® exam. Our study strategy will increase comprehension and retention of key elements while providing students with practical information that can be applied immediately to the project work environment. (Presented by Westbrook Stevens, LLC (VMEdu/PMStudy ATP)).
Link: h t t p : //w w w .e-wbs.com/pmi-pmp-training/
Obtain 40 Contact Hours—goes with the On-line Classroom Training Preparatory Content
Options 1. 1The 4-Day PMP® Prep Classroom Course with Online Tools - $1,990.00 ($499 Discount = $1500/ Person) 2. The 4-Day PMP® Prep Virtual Classroom Course with Online Tools - $1,990.00 ($499 Discount = $1500/Person) 3. 100% Online Course - 30-180 days - $299 to $499 You Get: (w w w .e-WBS.com) 1. Workshops 2. 200+ page e-WBS/PMstudy PMP® Prep W orkbook 3. Chapter and Final Test Workbooks with PMP® exam style questions 4. Quick Reference Guide, Process Chart W orksheets and Study Aids 5. Classroom Workshops also have One Month Complimentary Access to PMstudy 6. Includes 800+ practice questions with detailed explanations AND four full length simulated exams 7. e-WBS/PMstudy Student Gift Set (Highlighters, pens, pencil and more) 8. Valuable Exam Taking Tips and Tricks 9. Lunch, snacks, coffee and tea will be provided during classroom sessions. 10. Free access to online course: FREE access for one month to our online course (worth $149.99) from the first day of the classroom training program. 11. PMI approved Contact Hours: W e provide you with 40 hours of PMI Approved Contact Hours, as a part of the online preparatory training course. Online course come with 40 PMI® Approved Contact Hours 12. Classes conducted by experienced instructors: All our Instructors are PMP certified, have 10+ years of Project Management experience and are rigorously trained. 13. Comprehensive and well researched classroom boot camps: The course offered is comprehensive and covers all aspects that you need to know for the PMP Exam preparation. W e also offer the extra tips and tricks which can make all the difference and help you excel in the PMP Certification
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Course Outline (Based on PMBOK® Guide - 5th edition):
1. Introduction About PMI and PMP exam
Exam-Taking Tips
Course Overview Process Chart
2. Project Management Framework What is a project?
Project Stakeholders
Organizational Structure
Product Life Cycle, Project Life Cycle, Project Management Life Cycle
3. Project Integration Management Overview of Project Integration
Develop Project Charter Develop Project Management Plan Direct and Manage Project Work Monitor and Control Project Work Perform Integrated Change Control Close Project or Phase
5. Project Time Management Overview of Project Time Plan Schedule Management Define Activities
Sequence Activities
Estimate Activity Resources
Estimating Activity Durations Develop Schedule
Control Schedule
6. Project Cost Management
10. Project Risk Management Overview of Project Risk Management Plan Risk Management
Identify Risks
Perform Qualitative Risk Analysis
Perform Quantitative Risk Analysis
Plan Risk Responses Control Risks
Overview of Project Cost Management
Plan Cost Management
Estimate Costs Determine Budget
11. Project Procurement Management Overview of Project Procurement Management Plan Procurement Management
Control Costs
Conduct Procurements
Control Procurements
Close Procurements
7. Project Quality Management
Overview of Project Quality Management
Plan Quality Management Perform Quality Assurance
Control Quality
12. Project Stakeholder Management
Overview of Project Stakeholder Management
Identify Stakeholders
Plan Stakeholder Management Manage Stakeholder Engagement Control Stakeholder Engagement
4. Project Scope Management
8. Project Human Resource Management Overview of Project Human Resource Management Plan HR Management
Acquire Project Team
Develop Project Team
13. Professional Responsibility Professional Responsibility
Manage Project Team
Overview of Project Scope Management Plan Scope Management
Collect Requirements
Define Scope Create W BS
Validate Scope
Control Scope
5. Project Time Management Management
14. Review & Final Evaluation Test 9. Project Communication Management Overview of Project Communication Management
Plan Communications Management
Manage Communications Control Communications
Structured Concentrated Review of all Chapters
Final Test Questions End of Course Questions/Next Steps
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WWW.e-WBS.com PMI Risk Management Professional (PMI-RMP®) BOOT CAMP RMStudy is a REP of PMI—PMI Risk Management Professional (PMI-RMP®) – This course is aligned with the concepts of Risk Management as defined by Project Management Institute (PMI®) and is a great way to prepare for PMI Risk Management Professional (PMI-RMP®) exam. Upon successful completion of the course, you get 20 PMI Approved PDUs (Activity # is RMSTUD). Risk management is an important skill that can be applied to a wide variety of projects. In an era of downsizing, consolidation, shrinking budgets, increasing technological sophistication, and shorter development times, risk management can provide valuable insights to help key project personnel plan for risks, alert them of potential risk issues, analyze these issues, and develop, implement, and monitor plans to address the issues long before the issues surface and adversely affect project cost, performance, and schedule. (Presented by W estbrook Stevens, LLC with VMEdu RMStudy). Upon successful completion of the course, students will get 20 PMI approved PDUs Link: h t t p : //w w w .e-wbs.com/pmi-risk-management-professional-pmi-rmp/ Obtain 20 PMI Approved PDUs Options
The 3-Day PMP® Prep Classroom Course with Online Tools $1,300/Person (Discount $300 = $1,000) The 3-Day PMP® Prep Virtual Classroom Course with Online Tools $1,300/Person (Discount $300 = $1,000) 100% Online Course- 30-180 days - $299 to $499
The Risk Management classroom course is divided into the following 8 chapters. You Get: (w w w .e-WBS.com) 1. e-WBS/RMstudy RMP® Prep Workbook 2. Chapter and Final Test Workbooks with RMP® exam style questions 3. Quick Reference Guide, Process Chart W orksheets and Study Aids 4. Classroom Workshops also have One Month Complimentary Access to RMstudy 5. Practice questions with detailed explanations AND simulated exams 6. e-WBS/RMstudy Student Gift Set (Highlighters, pens, pencil and more) 7. Valuable Exam Taking Tips and Tricks 8. Lunch, snacks, coffee and tea will be provided during classroom sessions. 9. Free access to online course: FREE access for one month to our online course (worth $149.99) from the first day of the classroom training program. 10. PMI approved Contact Hours: W e provide you with 20 hours of PMI Approved Contact Hours, as a part of the online preparatory training course. Online course come with 20 PMI® Approved Contact Hours 11. Classes conducted by experienced instructors: All our Instructors are RMP certified, have 10+ years of Project Management experience and are rigorously trained. 12. Comprehensive and well researched classroom boot camps: The course offered is comprehensive and covers all aspects that you need to know for the RMP Exam preparation. We also offer the extra tips and tricks which can make all the difference and help you excel in the RMP Certification Exam. Page 10
The Risk Management classroom course is divided into the following 8 1. Principles and Concepts
4. Identify Risks
7. Plan Risk Responses
Definition of Project Risk
Purpose and Objectives of the Identify Risks Process
Purpose and Objectives of the Plan Risk Responses Process
Individual Risks and Overall Project Risk
Stakeholder Risk Attitudes
Critical Success Factors for the Identify Risks Process
Critical Success Factors for the Plan Risk Responses Process
Iterative Process
Tools and Techniques for the Identify Risks Process
Tools and Techniques for the Plan Risk Responses Process
Communication
Responsibility for Project Risk Management
Documenting the Results of the Identify Risks Process
Documenting the Results of the Plan Risk Response Process
Project Manager’s Role for Project Risk Management
Techniques, Examples and Templates for Identify Risks
Some Important Terms and Concepts
Some Important Terms and Concepts
Techniques, Examples, and Templates for the Plan Risk Responses process
Some Important Terms and Concepts
2. Introduction to Project
5. Perform Qualitative Risk Analysis
Risk Management Processes
Project Risk Management and Project Management
Project Risk Management Processes
Some Important Terms and Concepts
3. Plan Risk Management
Purpose and Objective of the Perform Qualitative Risk Analysis Critical Success Factors for Perform Qualitative Risk Analysis Process Tools and Techniques for the Perform Qualitative Risk Analysis Process Documentation of Results Techniques Some Important Terms and Concepts
Purpose and Objectives of the Plan Risk Management Process
Critical Success Factors for the Plan Risk Management Process
Purpose and Objectives of the Perform Quantitative Risk Analysis
Tools and Techniques for the Plan Risk Management Process
Documenting the Results of the Plan Risk Management Process
Critical Success Factors for the Perform Quantitative Risk Analysis Process
Techniques and Templates for Risk Management Planning
Tools and Techniques for the Perform Quantitative Risk Analysis Process
Some Important Terms and Concepts
Documenting the Results of Quantitative Risk Analysis Process
Techniques
Some Important Terms and Concepts
6. Perform Quantitative Risk Analysis
8. Monitor and Control Risks
Purpose and Objective of the Monitor and Control Risks process
Critical Success Factors for the Monitor and Control Risks Process
Tools and Techniques for the Monitor and Control Risks Process
Documenting the Results of the Monitor and Control Risks Process
Techniques, Examples, and Templates for the Monitor and Control Risks process
Some Important Terms and Concepts
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WWW.e-WBS.com
Scrum and Agile Project Management Certifications What is Scrum? Scrum is the most popular Agile framework. It is an adaptive, iterative, fast, flexible, and effective methodology designed to deliver significant value quickly and throughout a project. Scrum ensures transparency in communication and creates an environment of collective accountability and continuous progress. The Scrum framework, as defined in the SBOK™ Guide, is structured in such a way that it supports product and service development in all types of industries and in any type of project, irrespective of its complexity. A Scrum project involves a collaborative effort to create a new product, service, or other result as defined in the Project Vision Statement. Projects are impacted by constraints of time, cost, scope, quality, resources, organizational capabilities, and other limitations that make them difficult to plan, execute, manage, and ultimately succeed. However, successful implementation of the results of a finished project provides significant business benefits to an organization. It is therefore important for organizations to select and practice an appropriate project management methodology. A key strength of Scrum lies in its use of cross-functional, self-organized, and empowered teams who divide their work into short, concentrated work cycles called Sprints. The focus of Scrum on value driven delivery helps Scrum Teams deliver results as early in the project as possible.
List of Agile/Scrum Workshops 1. 2. 3. 4.
FREE— Scrum Fundamentals Certified (SFC) Scrum Developer Certified (SDC™) Scrum Master Certified (SMC™) Scrum Product Owner Certified (SPOC™)
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WWW.e-WBS.com Free Scrum Fundamentals Certification (SFC) Scrum Fundamentals Certified (SFC) course is tailored to help anyone interested in knowing more about Scrum; learn about key concepts in Scrum as defined in the SBOK™ Guide; and to get a basic understanding of how Scrum framework works in delivering successful projects. The purpose of the 'Scrum Fundamentals Certified' exam is to confirm you have basic understanding of the Scrum framework. On passing the exam, you will be accredited as "Scrum Fundamentals Certified". You will also be provided with 10 PMI approved PDUs. Link: http://www.e-wbs.com/scrum-and-agile/ 10 PMI approved PDUs Options—100% Online Course with Online Exam (Free) Enroll in Free Online course - http://www.scrumstudy.com/Scrum-FundamentalsCertified.asp
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WWW.e-WBS.com Scrum Developer Certification (SDC™) Scrum Developer Certified (SDC™) is an entry level certification for Scrum Team members and those who interact with any Scrum Team. The objective of this certification is to ensure that Scrum Team members know enough about Scrum to effectively contribute to a Scrum project. The courseware and preparation tools required for the certification exam will be available online. Link: http://www.e-wbs.com/scrum-and-agile/ 16 PMI approved PDUs Options 1. The 2-Day SDC™ Prep Classroom Course with Online Tools and Exam - $1,395 (Discount $395 = $1,000) 2. The 2-Day SDC™ Prep Virtual Classroom Course with Online Tools and Exam - $1,395 (Discount $395 = $1,000) 3. 100% Online Course with Online Exam You Get: (www.e-WBS.com) 1. e-WBS/Scrumstudy® Prep W orkbook 2. Chapter and Final Test Workbooks for exam style questions 3. Quick Reference Guide, Process Chart W orksheets and Study Aids 4. Classroom Workshops also have One Month Complimentary Access to SCRUMstudy 5. Practice questions with detailed explanations AND simulated exams 6. e-WBS/SCRUMstudy Student Gift Set (Highlighters, pens, pencil and more) 7. Valuable Exam Taking Tips and Tricks 8. Lunch, snacks, coffee and tea will be provided during classroom sessions. 9. Free access to online course: FREE access for one month to our online course (worth $149.99) from the first day of the classroom training program. 10. PMI approved Contact Hours: W e provide you with 20 hours of PMI Approved Contact Hours, as a part of the online preparatory training course. Online course come with 20 PMI® Approved Contact Hours 11. Classes conducted by experienced instructors: All our Instructors are Scrum Certified Trainers. 12. Comprehensive and well researched classrooms: The course offered is comprehensive and covers all aspects that you need to know for the SDC Exam preparation.
Scrum Master Certification (SDC/SMC™) Course Outline ● Agile and Scrum Overview ○ Agile Overview ○ Agile Manifesto ○ Agile Principles ○ Agile Methods ○ Scrum Overview ○ Scrum Advantages ● Scrum Roles ○ Core Roles ○ Non-core Roles ○ Product Owner ○ Scrum Master ○ Scrum Team
● Scrum Project Phases ○ Initiate ○ Plan and Estimate ○ Implement ○ Review and Retrospect ○ Release ○ Inputs, Tools, and Outputs for each process in each phase ● Scaling Scrum ○ Scalability of Scrum ○ Scrum in Programs and Portfolios ○ Scrum of Scrums (SoS) Meeting ○ Transition to Scrum ○ Mapping Traditional Roles to Scrum ○ Maintaining Stakeholder Involvement ○ Importance of Executive Support Page 14
Scrum Master Certification (SMC™) Scrum Master Certified (SMC™) - professionals have a practical, working knowledge of Scrum that equips them to implement and work in a Scrum environment. (Presented by Westbrook Stevens, LLC with VMEdu SCRUMStudy). The purpose of the exam is to confirm the applicants have achieved sufficient understanding of how to apply Scrum in the projects and to tailor Scrum in a particular scenario. SMC™ professionals are facilitators who ensure that the Scrum Team is provided with an environment conducive to completing the project successfully. The Scrum Master guides, facilitates, and teaches Scrum practices to everyone involved in the project; clears impediments for the team; and, ensures that Scrum processes are being followed. Successful candidates will be awarded the Scrum Master Certified (SMC™) certification by SCRUMstudy after passing the certification exam. Link: http://www.e-wbs.com/scrum-and-agile/ 16 PMI approved PDUs Options 1. The 2-Day SMC™ Prep Classroom Course with Online Tools and Exam - $1,000 (Discount $200 = $800) 2. The 2-Day SMC™ Prep Virtual Classroom Course with Online Tools and Exam - $1,000 (Discount $200 = $800) 3. 100% Online Course with Online Exam You Get: (www.e-WBS.com) 1. e-WBS/Scrumstudy® Prep W orkbook 2. Chapter and Final Test Workbooks for exam style questions 3. Quick Reference Guide, Process Chart W orksheets and Study Aids 4. Classroom Workshops also have One Month Complimentary Access to SCRUMstudy 5. Practice questions with detailed explanations AND simulated exams 6. e-WBS/SCRUMstudy Student Gift Set (Highlighters, pens, pencil and more) 7. Valuable Exam Taking Tips and Tricks 8. Lunch, snacks, coffee and tea will be provided during classroom sessions. 9. Free access to online course: FREE access for one month to our online course (worth $149.99) from the first day of the classroom training program. 10. PMI approved Contact Hours: W e provide you with 16 hours of PMI Approved Contact Hours, as a part of the online preparatory training course. Online course come with 16 PMI® Approved Contact Hours 11. Classes conducted by experienced instructors: All our Instructors are Scrum Certified Trainers,
Scrum Master Certification (SDC/SMC™) Course Outline
● Agile and Scrum Overview ○ Agile Overview ○ Agile Manifesto ○ Agile Principles ○ Agile Methods ○ Scrum Overview ○ Scrum Advantages ● Scrum Roles ○ Core Roles ○ Non-core Roles ○ Product Owner ○ Scrum Master ○ Scrum Team
● Scrum Project Phases ○ Initiate ○ Plan and Estimate ○ Implement ○ Review and Retrospect ○ Release ○ Inputs, Tools, and Outputs for each process in each phase ● Scaling Scrum ○ Scalability of Scrum ○ Scrum in Programs and Portfolios ○ Scrum of Scrums (SoS) Meeting ○ Transition to Scrum ○ Mapping Traditional Roles to Scrum ○ Maintaining Stakeholder Involvement ○ Importance of Executive Support
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WWW.e-WBS.com Scrum Product Owner Certified (SPOC™) Scrum Product Owner Certified (SPOC™) - certification exam is designed to confirm applicant ’s practical and working knowledge of Scrum that equips them to handle the business aspects and stakeholders in a Scrum environment. (Presented by Westbrook Stevens, LLC with VMEdu SCRUMStudy). Product Owner represents the interests of the stakeholders in the Scrum Team. Commonly called ‘the voice of the customer’, the Product Owner is responsible for ensuring clear communication of product or service functionality requirements. The Product Owner also prioritizes the requirements from the point of view of an end user, for maximum business benefit, defines the Acceptance Criteria, and ensuring those criteria are met. Applicants will be awarded the Scrum Product Owner Certified (SPOC ™) certificate by SCRUMstudy upon successfully passing the certification exam. Link: http://www.e-wbs.com/scrum-and-agile/ 24 PMI approved PDUs Options 1. The 3-Day SPOC™ Prep Classroom Course with Online Tools and Exam - $1,300/Person (Discount $300 = $1,000) 2. The 3-Day SPOC™ Prep Virtual Classroom Course with Online Tools and Exam - $1,300/Person (Discount $300 = $1,000) 3. 100% Online Course The Risk Management classroom course is divided into the following 8 chapters. You Get: (w w w .e-WBS.com) 1. e-WBS/SCRUMstudy SPOC Prep Workbook 2. Chapter and Final Test Workbooks with SPOC exam style questions 3. Quick Reference Guide, Process Chart W orksheets and Study Aids 4. Classroom Workshops also have One Month Complimentary Access to SCRUMstudy 5. Practice questions with detailed explanations AND simulated exams 6. e-WBS/SCRUMstudy Student Gift Set (Highlighters, pens, pencil and more) 7. Valuable Exam Taking Tips and Tricks 8. Lunch, snacks, coffee and tea will be provided during classroom sessions. 9. Free access to online course: FREE access for one month to our online course (worth $149.99) from the first day of the classroom training program. 10. PMI approved Contact Hours: W e provide you with 24 hours of PMI Approved Contact Hours, as a part of the online preparatory training course. Online course come with 24 PMI® Approved Contact Hours 11. Classes conducted by experienced instructors: All our Instructors are SCRUM Certified Trainers, 12. Comprehensive and well researched classroom boot camps:
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Scrum Product Owner Certified (SPOC™) Course Outline
1. Agile and Scrum Overview ○ What is Agile? ○ Why use Agile? ○ The Agile Manifesto ○ Principles of the Agile Manifesto ○ Agile Methods ○ Other Agile Methods ○ Scrum Overview ○ Scrum Summary
2. Scrum Roles ○ Scrum Roles ○ The Product Owner ○ The Scrum Team ○ The Scrum Master ○ Advantages of Cross-functional Teams 3. Planning in Scrum ○ Scrum Flow ○ Requirements in Scrum ○ Prioritizing the Product Backlog ○ Adaptive Project Management ○ Scrum Planning ○ User Stories ○ The Concept of Persona ○ Acceptance Criteria ○ Generic Done Criteria ○ Criteria for a Good User Story ○ Estimation ○ Importance of Value ○ Risk Burndown Graphics ○ Scrum Board
4. Sprint Planning ○ Sprints (from Product Onwer’s point of view) ○ Sprint Planning Meeting ○ Planning Game ○ Task Estimation ○ The Sprint Backlog
5. Implementation of Scrum ○ Daily Stand-up Meeting ○ Sprint Review Meeting ○ Sprint Retrospective Meeting ○ Product Backlog Grooming
6. Scrum for Large Projects ○ Scrum for Large Projects ○ The Chief Product Owner ○ Distributed teams in Scrum ○ Transition to Scrum ○ Mapping Traditional Roles to Scrum ○ Maintaining Stakeholder Involvement
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WWW.e-WBS.com The ITIL® Foundation Certificate The ITIL® Foundation Certificate - ITIL certifications are recognized internationally across industries and regardless of the size of the organization. The three-day intensive course provides delegates with comprehensive training to prepare them for the ITIL examination (based on “The ITIL Foundation Certificate in IT Service Management Syllabus,” latest edition). The ITIL® Foundation Certificate allows delegates to gain a comprehensive grounding in the aspects of ITIL® service management. Delegates will prepare for and sit the one hour, multiple- choice ITIL® Foundation certificate in service management exam Link: http://www.e-wbs.com/itil-foundation-training-certification/ 24 PMI approved PDUs Options 1. The 3-Day ITIL Foundation Certificate Prep Classroom Course with Online Tools - $1,990.00 ($499 Discount = $1500/Person) 2. The 3-Day ITIL Foundation Certificate Virtual Classroom Course with Online Tools - $1,990.00 ($499 Discount = $1500/Person) 3. 100% Online Duration: 6 months It will enable delegates to:
Understand all the elements of the ITIL syllabus Understand the specific examination language Learn strategies and techniques for mastering the examination
Students will learn how to:
Explain the context of IT Service Management Plan improvements Execute improvement plans and strategy Demonstrate the use of various ITIL techniques and processes Define a new service and its use throughout the Service Lifecycle Design services’ management processes, matrices and organizational governance Understand the value of communication, documentation and automation Understand the examination guidelines Please note that the cost of the ITIL exam is included with this course. Our Back office support team will be able to assist you should you have any questions.
You Get: (www.e-WBS.com) 1. e-WBS/VMEdu Prep W orkbook 2. Chapter and Final Test Workbooks for exam style questions 3. Quick Reference Guide, Process Chart W orksheets and Study Aids 4. Classroom Workshops also have One Month Complimentary Access to ITstudy 5. Practice questions with detailed explanations AND simulated exams 6. e-WBS/ITstudy Student Gift Set (Highlighters, pens, pencil and more 7. Valuable Exam Taking Tips and Tricks 8. Lunch, snacks, coffee and tea will be provided during classroom sessions. 9. Free access to online course: FREE access for one month to our online course (worth $149.99) from the first day of the classroom training program. 10. PMI approved Contact Hours: W e provide you with 24 hours of PMI Approved Contact Hours, as a part of the online preparatory training course. Page 18
The ITIL® Foundation Certificate Course Outline
1. Introduction Introduction/Housekeeping Introduction to key ITIL concepts IT as a Service Introduction to processes and process management The Service Lifecycle approach 2. Service Design Purpose, goal, objectives and scope Service Design processes The 4 P’s Service Design aspects Service Catalogue Management Service Level Management Capacity Management Availability Management IT Service Continuity Management Service Portfolio Information Security Management Supplier management 3. Service Transition Purpose, goal, objectives and scope Service Transition value to the business Technology and architecture in Service Transition Service Transition Processes Change Management Service Asset and Configuration Management Release and Deployment Management Knowledge Management
4. Service Strategy Purpose, goal, objectives and
scope Value Creation through Services Assets – Resources and Capabilities Service Strategy – Main activities Service Strategy processes Service Portfolio Management Demand Management Financial Management
5. Service Operations Purpose, goal, objectives and scope Service Operation definitions The Service Desk Technical Management Application Management IT Operations Management Service Operations processes Event Management Request Fulfilment Problem Management Access Management 6. Continual Service Improvement Purpose, goal, objectives and scope Models and Processes The Deming Cycle Measurement and metrics The Seven-Step Improvement Process Continual Service Improvement activities Risk Management Continual Service Improvement interfaces
Interface with Service Level Management
7. Case Studies and Practice Test
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WWW.e-WBS.com Traditional Six Sigma Certifications: FREE Six Sigma Yellow Belt Certification – Six Sigma is a well know approach to continuous Improvement. This is an online Training and Exam that will teach you the fundamentals of Six Sigma. Six Sigma Green Belt Training – Six Sigma is a well know approach to continuous Improvement. This course is for employees and organizations requiring a standardized approach to problem solving for the purpose of continuous improvement. This would include team leaders, supervisors, associates, Quality Assurance Engineers, Project Managers, Software Professionals, Practitioners, Quality Assurance team members, Working Executives and Senior Management that will dedicate a small portion of their time applying the DMAIC tools to their natural work area. Think of a Green Belt as an intradepartmental change agent with skills. i. Options 1. The 3-Day SS-GB Classroom Course with Online Tools - $1,990.00 ($499 Discount = $1500/Person) 2. The 3-Day SS-GB Virtual Classroom Course with Online Tools - $1,990.00 ($499 Discount = $1500/Person) 3. 100% Online Duration: 6 months - $250 ii. Links to Six Sigma Green Belt Training: http://www.e-wbs.com/six-sigma-greenbelt/ You Get: (www.e-WBS.com) 1. e-WBS/SS® Prep W orkbook 2. Chapter and Final Test Workbooks for exam style questions 3. Quick Reference Guide, Process Chart W orksheets and Study Aids 4. Classroom Workshops also have One Month Complimentary Access to Online Study Materials 5. Practice questions with detailed explanations AND simulated exams 6. e-WBS/SCRUMstudy Student Gift Set (Highlighters, pens, pencil and more) 7. Valuable Exam Taking Tips and Tricks 8. Lunch, snacks, coffee and tea will be provided during classroom sessions. 9. Free access to online course: FREE access for one month to our online course (worth $149.99) from the first day of the classroom training program. 10. PMI approved Contact Hours: W e provide you with hours of PMI Approved Contact Hours, as a part of the online preparatory training course. Online course come with PMI® Approved Contact Hours 11. Classes conducted by experienced instructors: All our Instructors are RMP certified, have 10+ years of Project Management experience and are rigorously trained. 12. Comprehensive and well researched classrooms.
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COURSE OUTLINE: Six Sigma Green Belt
Introduction to Six Sigma 1. History of Quality (Deming, Juran, JIT, Ishikawa, Taguchi, etc.) 2. Evolution of Six Sigma 3. Defining Six Sigma – philosophy and objectives 4. Overview of Six Sigma DMAIC process Stakeholders & Setting up a Six Sigma Project 1. Identifying and Documenting stakeholder requirements Identifying stakeholders and customers Data collection and analysis Determining critical requirements 2. Project Selection Criteria Identifying performance metrics Using Financial criteria to evaluate project benefits Maximizing project benefits for the organization 3. Project Planning Creating Project Charter Charter Negotiation 4. Managing Team Dynamics Initiating teams Stages of team evolution Maslow’s hierarchy of needs Motivation Techniques Conflict Resolution Techniques Management / Leadership styles Roles played by people in a project 5. Important project management & planning tools
Six Sigma Methodology – Analyze 1. Objectives of Analyze Phase 2. Inputs – outputs of the Measure phase 3. Tools Ishikawa diagram Failure mode and effects analysis Hypothesis testing Process capability study 4. Outputs Important causes of defects Special and common causes of variation DPMO and sigma level
Six Sigma Methodology – Improve 1. Objectives of Improve Phase 2. Inputs – outputs of the Analyze phase 3. Tools Returns on investment Solution design matrix Design of experiment Taguchi robustness concepts Response surface methodology Project planning and management tools Prototypes 4. Outputs Cost / benefit for different solution Selection of solutions for implementation Implementation plan Six Sigma Methodology – Control 1. Objectives of Control Phase 2. Inputs – outputs of the Improve phase 3. Tools Control plan Statistical process control Lean enterprise 5S Kaizen Kanban Total productive maintenance Measurement system reanalysis 4. Outputs Implemented solutions Revised measurement system Control plan for sustaining benefits Improves process capability Lessons learned Case Study 1. Case Study Part 1 2. Case Study Part 2 3. Case Study Part 3
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WWW.e-WBS.com Traditional Six Sigma Certifications: Six Sigma Black Belt Training - Six Sigma is a well know approach to continuous Improvement. This course focuses on providing students with comprehensive understanding of the various Six Sigma tools and techniques useful to improve the production process and minimize defects in the end product with a greater focus on the practical implementation of these tool and techniques in the organization. The participants will definitely be able to use the knowledge gained in this course in managing six sigma projects in their respective organizations. i. Options 1. The 3-Day SS-BB Classroom Course with Online Tools - - $1,990.00 ($499 Discount = $1500/Person) 2. The 3-Day SS-BB Virtual Classroom Course with Online Tools - $1,990.00 ($499 Discount = $1500/Person) 3. 100% Online Duration: 6 months - $550 ii. Links to Six Sigma Black Belt Training: http://www.e-wbs.com/six-sigma-blackbelt/ You Get: (www.e-WBS.com) 1. e-WBS/SS Prep Workbook 2. Chapter and Final Test Workbooks for exam style questions 3. Quick Reference Guide, Process Chart W orksheets and Study Aids 4. Classroom Workshops also have One Month Complimentary Access to 6Sigmastudy 5. Practice questions with detailed explanations AND simulated exams 6. e-WBS/6Sigmastudy Student Gift Set (Highlighters, pens, pencil and more) 7. Valuable Exam Taking Tips and Tricks 8. Lunch, snacks, coffee and tea will be provided during classroom sessions. 9. Free access to online course: FREE access for one month to our online course (worth $149.99) from the first day of the classroom training program. 10. PMI approved Contact Hours: W e provide you with hours of PMI Approved Contact Hours, as a part of the online preparatory training course. Online course come with PMI速 Approved Contact Hours 11. Classes conducted by experienced instructors: All our Instructors are certified. 12. Comprehensive and well researched classrooms:
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COURSE OUTLINE: Six Sigma Green Belt
Introduction 1. A brief history of Quality 2. What is Quality (Definitions) and service or product 3. Quality Gurus & their contribution to Quality 4. Enterprise wide View 5. Leadership 6. Six Sigma Roles and Responsibilities 7. Team Formation 8. Team Facilitation 9. Team Dynamics 10. Time Management For Teams 11. Team Decision making Tools 12. Management and Planning Tools 13. Team Performance Evaluation And Rewards 14. Overview of DMAIC Define 1. Important Stakeholders 2. Impact On Stakeholders 3. Critical To Requirements 4. Benchmarking 5. Business performance measures 6. Financial measures 7. VOC 8. Kano's Customer Satisfaction Levels 9. Juran's Customer Needs 10. Market Research 11. CTQ Flowdown 12. QFD 13. Performance Metrics 14. Project Charter 15. Charter Negotiation 16. Project management plan and Baselines 17. Project Tracking
Measure 1. Processes, Process characteristics, process flow metrics, inputs and outputs 2. Process maps and Flow chart 3. SIPOC 4. Data Type & Measurement scale 5. Data Collection 6. Sampling strategies 7. Fishbone Diagram 8. Relational Matrices or Prioritization Matrix 9. Basic Statistics 10. Analytical Statistics 11. Gauge R & R 12. Process Capability Analysis Analyze Correlation and Regression Analysis 1. Testing of Hypothesis 2. FMEA 3. Gap Analysis 4. The Five Whys 5. Pareto Diagram 6. Tree Diagram 7. Non value added activities 8. Cost of poor Quality (COPQ) Improve 1. DOE 2. Poka-yoke 3. 5S 4. SMED 5. Continuous Flow Manufacturing 6. Kaizen 7. Kanban 8. Theory of constraints 9. Risk analysis Control 1. Statistical Process Control 2. Other Control Tools 3. Maintain Controls 4. Sustaining Improvements DFSS DFSS Case Studies 1. Case Study 1 Part 1 ( 2 hours ) 2. Case Study 1 Part 2 ( 2 hours ) 3. Case Study 2 Part 1 ( 2 hours ) 4. Case Study 2 Part 2 ( 2 hours ) Page 23
WWW.e-WBS.com Lean Six Sigma (LSS) Green Belt and LSS Black Belt Lean Six Sigma (LSS) Green Belt and LSS Black Belt Tr aining - Lean Six Sigma courses focuses on providing students with comprehensive understanding of both the complementary domains of Lean and Six Sigma. It covers tools and techniques useful to improve the production process, reduce waste and minimize defects in the end product with a greater focus on the practical implementation of these tool and techniques in the organization. The participants will definitely be able to use the knowledge gained in this course in leading various critical projects in their respective organizations. Options 1. The 5-Day Classroom Course with Online Tools - $2,990.00 ($1000 Discount = $1990/ Person) 2. The 5-Day Virtual Classroom Course with Online Tools - $2,990.00 ($1000 Discount = $1990/Person) 3. 100% Online Duration : 6 months - $800 Links to Six Sigma Green Belt Training: http://www.e-wbs.com/lean-six-sigma-black-belt/
You Get: (www.e-WBS.com) 1. e-WBS/6Sigmastudy速 Prep W orkbook 2. Chapter and Final Test Workbooks for exam style questions 3. Quick Reference Guide, Process Chart W orksheets and Study Aids 4. Classroom Workshops also have One Month Complimentary Access to 6Sigmastudy 5. Practice questions with detailed explanations AND simulated exams 6. e-WBS/6Sigmastudy Student Gift Set (Highlighters, pens, pencil and more) 7. Valuable Exam Taking Tips and Tricks 8. Lunch, snacks, coffee and tea will be provided during classroom sessions. 9. Free access to online course: FREE access for one month to our online course (worth $149.99) from the first day of the classroom training program. 10. PMI approved Contact Hours: W e provide you with hours of PMI Approved Contact Hours, as a part of the online preparatory training course. Online course come with PMI速 Approved Contact Hours 11. Classes conducted by experienced instructors: All our Instructors are certified and are rigorously trained. 12. Comprehensive and well researched classrooms:
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COURSE OUTLINE: LSS—Geen Belt and Black Belt Introduction 1. A brief history of Quality 2. What is Quality (Definitions) and service or product 3. Quality Gurus & their contribution to Quality 4. Enterprise wide View 5. Leadership 6. Six Sigma Roles and Responsibilities 7. Team Formation 8. Team Facilitation 9. Team Dynamics 10. Time Management For Teams 11. Team Decision making Tools 12. Management and Planning Tools 13. Team Performance Evaluation And Rewards 14. Overview of DMAIC Define 1. Important Stakeholders 2. Impact On Stakeholders 3. Critical To Requirements 4. Benchmarking 5. Business performance measures 6. Financial measures 7. VOC 8. Kano's Customer Satisfaction Levels 9. Juran's Customer Needs 10. Market Research 11. CTQ Flowdown 12. QFD 13. Performance Metrics 14. Project Charter 15. Charter Negotiation 16. Project management plan and Baselines 17. Project Tracking Measure 1. Processes, Process characteristics, process flow metrics, inputs and outputs 2. Process maps and Flow chart 3. SIPOC 4. Data Type & Measurement scale 5. Data Collection 6. Sampling strategies 7. Fishbone Diagram 8. Relational Matrices or Prioritization Matrix 9. Basic Statistics 10. Analytical Statistics 11. Gauge R & R 12. Process Capability Analysis
Analyze 1. Correlation and Regression Analysis 2. Testing of Hypothesis 3. FMEA 4. Gap Analysis 5. The Five Whys 6. Pareto Diagram 7. Tree Diagram 8. Non value added activities 9. Cost of poor Quality (COPQ) Improve 1. DOE 2. Poka-yoke 3. 5S 4. Kanban 5. Standard Operations 6. Operator work instructions 7. Cycle time reduction 8. Continuous Flow Manufacturing 9. SMED 10. Kaizen and Kaizen Blitz 11. Theory of Constraints (TOC) 12. Risk analysis
Control 1. Statistical Process Control 2. Other Control Tools 3. Maintain Controls 4. Sustaining Improvements DFSS DFSS Case Studies 1. Case Study 1 Part 1 ( 2 hours ) 2. Case Study 1 Part 2 ( 2 hours ) 3. Case Study 2 Part 1 ( 2 hours ) 4. Case Study 2 Part 2 ( 2 hours )
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WBS—Lean Six Sigma (LSS) Program Evaluation and Quality Assurance Certifications (PEQAC) – These are Lean Six Sigma Workshops Specially designed for Program Evaluation. Within these five belt systems are the tools and methods of Lean Six Sigma simplified and designed for a service environment in generally and healthcare specifically. This is our own secrete sauce, learn about the seven attributes of excellent management and the simplified processes and language of continuous improvement and compare those to the traditional Lean Six Sigma tools. You will love how everything is taught from a total systems thinking approach with the whole organization in mind. You will appreciate the highly visual and simplified approach – while mastering change at the lowest levels in the simplest way possible is the goal. 1)
FREE - On-line WBS White Belt Lean Six Sigma (Designed as an Executive Sum m ar y for Leaders and Champions i. Options 1. 100% Online Duration : 2-3 Hours ii. Links to Lean Six Sigm a W hite B elt Tr aining: http://w w w .e-wbs.com/ continuous-improvement-program-evaluation-and-quality-assurance/
2)
WBS Yellow Belt in Lean Six Sigma (Designed as an Over view for Pr oject Manager s and Project Team Members) i. Options 1. The 6-8 Hours Classroom Course with Online Tools 2. The 6-8 Hours Virtual Classroom Course with Online Tools 3. 100% Online Duration : 6-8 Hours ii. Links to Lean Six Sigm a Green B elt Tr aining: http://w w w .e-wbs.com/ continuous-improvement-program-evaluation-and-quality-assurance/
3)
WBS Green Belt in Lean Six Sigma (Designed for Practitioner s of Continuous Improvement) i. Options 1. The 4-5 Days Classroom Course with Online Tools (Plus a GB Project) 2. The 4-5 Days Virtual Classroom Course with Online Tools (Plus a GB Project) 3. 100% Online Duration : 4-5 Days (Plus a GB Project) ii. Links to Lean Six Sigm a Green B elt Tr aining: http://w w w .e-wbs.com/ continuous-improvement-program-evaluation-and-quality-assurance/
4)
WBS Black Belt in Lean Six Sigma (Designed for Senior Practitioner s and Consultants of Continuous Improvement) i. Options 1. The 5-Day Classroom Course with Online Tools (Plus a BB Project) 2. The 5-Day Virtual Classroom Course with Online Tools (Plus a BB Project) 3. 100% Online Duration : 6 months (Plus a BB Project) ii. Links to Six Sigma Black Belt Training: http://www.e-wbs.com/lean-six-sigma-blackbelt/
5)
WBS Master Black Belt in Lean Six Sigma (Designed for Mentor s, Trainer s, and Leading Practitioners of Continuous Improvement) i. Options 1. The 5-Day Classroom Course with Online Tools (Plus a MBB Project) 2. The 5-Day Virtual Classroom Course with Online Tools (Plus a MBB Project) 3. 100% Online Duration : 6 months (Plus a MBB Project) ii. Links to Six Sigma Master Black Belt Training: http://www.e-wbs.com/lean-six-sigmablack-belt/
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Other Corporate Workshops 1. 2. 3. 4. 5. 6. 7. 8.
Basic Project Management (PM) Project Management for Non-Project Managers Basics of Information Systems/Technology PM and Agile Technical Project Management Tools of Project Management Program Management Project Management Tools Customer Service for Frontline Staff (And we are all Frontline Staff)
9. The Linked Management Models: 1. The Seven Attributes of Excellent Management
Incubating Excellent Leaders Building Excellent Cultures Excellent Customer Focus The Excellent People Skills and Teambuilding Building Excellent Problem Solving, Core Competencies, and Skills Excellent Change Management Continuous Improvement Processes Systems Thinking Excelling Performance Measures
2. Strategy and the Elements of the Storms of Chaos
The Waves – Forecasting Trends The Buoyancy – Optimizing those Things That Hold Us Up The Lightning – Managing the Forces Beyond our Control and Risk Management The Storm – Fighting the Storm The Ship – Managing and Navigating Our Ship
3. The Factors of the Drivers of Change
The External Environmental Factors The People Factors The Organizational Factors The Internal Environmental Factors The System Factors
4. Systems Thinking/Engineering
Process and Activities Systems Loops for Processes Systems Layers for Physical Systems Systems Archetypes
5. The Three Phases of Change Management
The Before the Change Phase The During the Change Phase The After the Change Phase Page 27
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CraigAStevens@WestbrookStevens.com (615) 414-7736