Business, Management, & Public Administration by CRC Press

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Business & Finance Business Information Systems ..........................................................................................................................................3 Business Management......................................................................................................................................................5 Finance & Investing........................................................................................................................................................11 Healthcare Administration & Policy................................................................................................................................13 Healthcare Financial Management & Leadership............................................................................................................15 Healthcare Process Improvement....................................................................................................................................16 Hospitality & Tourism Management...............................................................................................................................24 Human Resources & Training..........................................................................................................................................25 Leadership & Strategy....................................................................................................................................................26 Mathematics & Statistics for Finance..............................................................................................................................31 Metrics & Finances.........................................................................................................................................................39 Project Management......................................................................................................................................................40 Sales, Marketing, & Service............................................................................................................................................49 Security Management....................................................................................................................................................50 Finance & Investing........................................................................................................................................................56 Lean & Six Sigma Lean Basics.....................................................................................................................................................................56 Mistake-Proofing - Poka-Yoke.........................................................................................................................................59 Office & Administrative Processes...................................................................................................................................60 Organizational Culture...................................................................................................................................................62 Product Development....................................................................................................................................................65 Productivity Improvement..............................................................................................................................................66 Tools & Methods............................................................................................................................................................66 Value Stream Management............................................................................................................................................69

Business, Management, & Public Administration

Table of Contents

Table of Contents continued... Manufacturing & Industrial Processes Facility Management & Plant Engineering......................................................................................................................70 Implementation - Case Studies.......................................................................................................................................73 Manufacturing & Industrial Engineering.........................................................................................................................75 Manufacturing & Processing..........................................................................................................................................76 Operations Research.......................................................................................................................................................78 Product Development....................................................................................................................................................79 Production Systems........................................................................................................................................................81 Quality Control & Reliability...........................................................................................................................................82 Supply Chain Management/Logistics..............................................................................................................................91 Public Administration Disaster Planning & Recovery.........................................................................................................................................97 Fundamentals...............................................................................................................................................................101 Government & Education.............................................................................................................................................106 Leadership & Performance...........................................................................................................................................106 Planning & Development.............................................................................................................................................108 Policy...........................................................................................................................................................................111 Public Health................................................................................................................................................................117 General Reference........................................................................................................................................................117 Title Index...........................................................................................................................................................................119 Author Index.......................................................................................................................................................................123 Sales Agents........................................................................................................................................................................127

Big Data Computing

Textbook

Rajendra Akerkar Western Norway Research Institute, Sogndal

Novel approaches and tools have emerged to tackle the challenges of Big Data. Moreover, the technology required for Big Data computing is developing at a satisfactory rate due to market forces and technological evolution. This book presents a mix of theory and industry cases that discuss the technical and practical issues related to Big Data in intelligent information management. It emphasizes the adoption and diffusion of Big Data tools and technologies in real practical applications. Print ISBN: 978-1-4665-7837-1 eBook ISBN: 978-1-4665-7838-8 December 2013, 6-1/8 x 9-1/4, 564 pp. Suggested Price: $104.95 / £65.99

Case Studies in System of Systems, Enterprise Systems, and Complex Systems Engineering Edited by

Alex Gorod, Brian E. White, Vernon Ireland, S. Jimmy Gandhi, and Brian Sauser Series: Complex and Enterprise Systems Engineering

Suitable as a reference for industry practitioners and as a textbook for classroom use, this book provides an understanding of systems engineering (SoSE), enterprise systems engineering (ESE), and complex systems engineering (CSE). Industry practitioners present and analyze case studies from a range of domains that demonstrate the underlying principles and best practices. A number of the case studies focus on addressing real human needs. Diverse approaches such as use of soft systems skills are illustrated in applications, and other helpful techniques are also provided. Print ISBN: 978-1-4665-0239-0 eBook ISBN: 978-1-4665-0240-6 July 2014, 7 x 10, 808 pp. Suggested Price: $149.95 / £89.00

Developing Windows-Based and Web-Enabled Information Systems Nong Ye and Teresa Wu Arizona State University, Phoenix, USA

This textbook covers concepts, methods, programming languages and software tools of designing and developing both Windows-based and Web-based information systems, specifically data modeling and design methods. It is designed to enable students and professionals in engineering, business and science fields to learn up-to-date concepts, methods and software tools for developing Windows and web-based information systems. Print ISBN: 978-1-4398-6059-5 eBook ISBN: 978-1-4398-6065-6 September 2014, 7 x 10, 602 pp. Suggested Price: $129.95 / £49.99

Directing the ERP Implementation A Best Practice Guide to Avoiding Program Failure Traps While Tuning System Performance Michael W. Pelphrey Series: Resource Management

A roadmap to Enterprise Resource Management implementations success, this book covers everything from software selection and integration through to return on investment. Best practice tool sets include unique results-proven methods such as: Information Workmanship Standard (IWS), which defines quality; Conference Room Piloting, which assists in matching teams to objectives seamlessly; Education, Training and Implementation Framework, which addresses preparing the operating production environment; and Project Monitoring and Deployment, covering project and risk management. Together these tools insure smooth planning and systems deployment, product quality, and maximum return on investment. Print ISBN: 978-1-4822-4841-8 March 2015, 7 x 10, 312 pp. Suggested Price: $89.95 / £57.99

Designing Enterprise Architecture Frameworks

Engineering Systems Integration

Integrating Business Processes with IT Infrastructure

Gary O. Langford

Edited by

Liviu Gabriel Cretu Alexandru Ioan Cuza University, Iasi, Romania

This book gathers together a critical body of knowledge on what enterprise architecture (EA) is and how it can be used to better organize the functions of systems across an enterprise for an effective businessIT alignment. The chapters provide a solid foundation for a cross-disciplinary professional practice. Print ISBN: 978-1-77188-007-7 eBook ISBN: 978-1-4822-4057-3 February 2014, 6 x 9, 360 pp. Suggested Price: $119.95 / £76.99

Business Information Systems

Edited by

Theory, Metrics, and Methods The Naval Postgraduate School, Monterey, California USA and The University of South Australia, Defence and Systems Institute, Adelaide

The first book to address the underlying premises of systems integration and how to exposit them into a practical and productive manner, this book prepares systems managers and systems engineers to consider their decisions in light of systems integration metrics. The book addresses two questions: Is there a way to express the interplay of human actions and the result of system interactions of a product with its environment, and are there methods that combine to improve the integration of systems? The systems integration theory and integration frameworks proposed in the book tie General Systems Theory with practice. Print ISBN: 978-1-4398-5288-0 eBook ISBN: 978-1-4398-5289-7 May 2012, 6-1/8 x 9-1/4, 406 pp. Suggested Price: $139.95 / £89.00

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Enterprise Dynamics Sourcebook Edited by

Kenneth C. Hoffman, Christopher G. Glazner, William J. Bunting, Leonard A. Wojcik, and Anne Cady

Business Information Systems

The Enterprise Dynamics Sourcebook presents frameworks and analytical models of the enterprise as a complex system to improve reader’s understanding of its dynamic elements and their interactions. This sourcebook is the product of MITRE-sponsored research on enterprise dynamics and the range of applications pertaining to enterprise transformation programs. Filled with examples, it provides the understanding of the qualitative and quantitative data-analytic methods required to reduce risk and failure rates and enable an organization to operate effectively in today’s complex and ever-changing environment. Print ISBN: 978-1-4200-8256-2 eBook ISBN: 978-1-4200-8257-9 February 2013, 6-1/8 x 9-1/4, 379 pp. Suggested Price: $94.95 / £59.99

Information Security Policy Development for Compliance ISO/IEC 27001, NIST SP 800-53, HIPAA Standard, PCI DSS V2.0, and AUP V5.0 Barry L. Williams Williams Technology Audit Services, Alton, Illinois, USA

Compliance standards, of which there are many, can and should be used as a guide to write comprehensive and effective security policies. Many standards cover much of the same topics, but they each state the requirements in slightly different ways. This book provides security managers with a simplified way to address the regulatory requirements of an organization by writing policy statements that specifically address these requirements. The book enables them to more efficiently write policies that meet the major regulatory requirements.

The SAP Materials Management Handbook Ashfaque Ahmed SCM Consulting, Bhilai, Chattisgarh, India

This handbook provides a complete understanding of how to configure and implement the SAP materials management module across various types of projects. It uses system screenshots of SAP environments to illustrate the complete flow of business transactions involved with SAP MM. Supplying detailed explanations of the steps involved, it presents case studies from actual projects that demonstrate how to convert theory into powerful SAP MM solutions. The book explains how to use the SAP MM module to take care of the complete range of business functions related to purchasing and inventory management. Print ISBN: 978-1-4665-8162-3 eBook ISBN: 978-1-4665-8163-0 March 2014, 7 x 10, 443 pp. Suggested Price: $79.95 / £49.99

Social Computing Edited by

San Murugesan Multimedia University, Selangor, Malaysia

Many individuals and enterprises will soon be computing in the clouds. Cloud computing offers on-demand, utility-like availability of computing resources at a low cost. A critical understanding of cloud computing is essential to leverage the opportunities and benefits that this new computing paradigm offers. This book provides a comprehensive overview of cloud computing concepts, technologies, businesses models, strategies, and applications. It also examines potential risks and challenges of cloud computing. Written by international experts, the text addresses different aspects of cloud computing, including resource issues, security, and cost-effective scalable applications.

Print ISBN: 978-1-4665-8058-9 eBook ISBN: 978-1-4665-8059-6 March 2013, 6-1/8 x 9-1/4, 152 pp. Suggested Price: $59.95 / £39.99

Print ISBN: 978-1-4398-1998-2 June 2015, 6-1/8 x 9-1/4, 400 pp. Suggested Price: $79.95 / £49.99

Model-Driven Engineering of Information Systems Principles, Techniques, and Practice

What Every Engineer Should Know About Cyber Security and Digital Forensics

Edited by

Joanna F. DeFranco

Liviu Gabriel Cretu and Florin Dumitriu

The Pennsylvania State University, Malvern, USA

Alexandru Ioan Cuza University, Iasi, Romania

Series: What Every Engineer Should Know

Model-driven engineering (MDE) is the automatic production of software from simplified models of structure and functionality. It mainly involves the automation of the routine and technologically complex programming tasks, thus allowing developers to focus on the true value-adding functionality that the system needs to deliver. This book serves an overview of some of the core topics in MDE. The volume is broken into two sections offering a selection of papers that helps the reader not only understand the MDE principles and techniques, but also learn from practical examples.

Designed for the non-security professional, this volume is an overview of cyber security and digital forensics. Topics include network and personal data security, the information security common body of knowledge, cloud and mobile computing, preparing for and responding to an incident, evidence handling, security compliance, and law. It also examines security certifications and reference manuals in the area of information security and digital forensics. By mastering the principles in this volume, engineering professionals will not only better understand how to mitigate the risk of security incidents and keep their data secure, but also understand how to break into this expanding field.

Print ISBN: 978-1-77188-083-1 eBook ISBN: 978-1-4987-0634-6 October 2014, 6 x 9, 350 pp. Suggested Price: $149.95 / £95.00

Print ISBN: 978-1-4665-6452-7 eBook ISBN: 978-1-4665-6454-1 October 2013, 6-1/8 x 9-1/4, 168 pp., Soft Cover Suggested Price: $62.95 / £39.99

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Rich Charron, H. James Harrington, Frank Voehl, and Hal Wiggin This handbook presents a first-of-its-kind approach that describes critical components for sustainable Lean management. It explains how managers at all levels of the organization can integrate Lean into their daily management activities. It also defines the Lean philosophy, beliefs, and behaviors required to develop a thriving Lean company culture. Packed with detailed examples and step-by-step instructions, it’s an ideal reference guide to help managers and leaders make the transition from theory to successful application in the field. Each chapter features brief summaries and examples of the most important tools in Lean management systems development. Print ISBN: 978-1-4665-6435-0 eBook ISBN: 978-1-4987-0529-5 July 2014, 6-1/8 x 9-1/4, 549 pp. Suggested Price: $59.95 / £38.99

Acting Strategically Using Drama Theory James William Bryant

Big Data and Business Analytics Edited by

Jay Liebowitz DiSanto Visiting Chair in Applied Business and Finance, Harrisburg University of Science and Technology, Pennsylvania, USA

With the increasing barrage of “big data,” it becomes vital for organizations to make sense of this data in a timely and effective way to improve their decision making and competitive advantage. That’s where business analytics come into play. This book explores case studies from industry leaders in big data domains such as cybersecurity, marketing, finance, emergency management, healthcare, and transportation. It offers a concise guide for CEOs and senior managers, as well as for business, management, and technology students interested in this emerging field. Print ISBN: 978-1-4665-6578-4 eBook ISBN: 978-1-4665-6579-1 April 2013, 6-1/8 x 9-1/4, 304 pp. Suggested Price: $69.95 / £44.99

Bringing Jobs Back to the USA Rebuilding America’s Manufacturing through Reshoring

Sheffield Hallam University, UK

Tim Hutzel

Presenting a highly unique approach to problem solving on a personal, local, business, national, or international level, this book demonstrates how drama theory can be applied to address the most complex and conflictual problems. It describes how emotion and rational thought can sometimes make matters worse in difficult situations and offers a framework to facilitate the resolution of the most arresting problems. This book is the first to present drama theory as a major conceptual advance in problem solving in a simple, focused, and powerfully effective manner.

President, Tim Hutzel Advisory Board Services, Oxford, Ohio, USA

Print ISBN: 978-1-4822-4531-8 June 2015, 6 x 9, 350 pp. Suggested Price: $99.95 / £63.99

Dave Lippert President, Hamilton Caster & Mfg. Co., Hamilton, Ohio, USA

A follow-up to Tim Hutzel’s previous book, Keeping Your Business in the USA: Profit Globally While Operating Locally, this book tells the stories of companies that have sent their jobs outside of the USA and the negative effects this had on the quality of their products and services, employees, supply chain providers, and consumers. The book reveals the motivation these companies had to off-shore their jobs and the errors of omission they made by not understanding the true cost of offshoring. Print ISBN: 978-1-4665-5756-7 eBook ISBN: 978-1-4822-8252-8 June 2014, 6-1/8 x 9-1/4, 245 pp. Suggested Price: $39.95 / £25.99

Big Data A Business and Legal Guide James R. Kalyvas and Michael R. Overly Foley & Lardner LLP, Los Angeles, California, USA

Big Data: A Business and Legal Guide supplies a clear understanding of the interrelationships between Big Data and the laws, regulations, and contracting practices that impact its use. Providing business professionals and lawyers (in-house and in private practice) with an accessible primer on Big Data and its business implications, this book will enable readers to quickly grasp the key issues and immediately begin implementing powerful solutions to collecting, licensing, handling, and using Big Data. The book brings together a collection of subject matter experts that examine a different area of law in each chapter and explain how these laws can affect the way an organization can use Big Data. Print ISBN: 978-1-4665-9237-7 eBook ISBN: 978-1-4665-9238-4 September 2014, 6-1/8 x 9-1/4, 240 pp. Suggested Price: $59.95 / £38.99

Business Management

The Lean Management Systems Handbook

Building Network Capabilities in Turbulent Competitive Environments Business Success Stories from the BRICs Paul Hong University of Toledo, Ohio, USA

YoungWon Park University of Tokyo, Japan Series: Resource Management, 49

Brazil, Russia, India, and China (BRIC) are among the largest and fastest growing economies in the world. This book presents strategies for recognizing the challenges and optimizing the opportunities for building network capabilities and competitive advantage within the context of these emerging markets. It provides a thorough review of the literature and an unparalleled abundance of fascinating case studies featuring Japanese, Korean, and indigenous business examples. The information is presented within a fully formulated theoretical framework of technological competence, customer competence, and linkage competence. Print ISBN: 978-1-4665-1575-8 December 2014, 6-1/8 x 9-1/4, 280 pp. Suggested Price: $79.95 / £44.99

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Bursting the Big Data Bubble The Case for Intuition-Based Decision Making

Subrata Das Machine Analytics, Inc., Belmont, Massachusetts, USA

Edited by

Chapman & Hall/CRC Data Mining and Knowledge Discovery Series

Jay Liebowitz DiSanto Visiting Chair in Applied Business and Finance, Harrisburg University of Science and Technology, Pennsylvania, USA

Business Management

As we get caught up in the quagmire of big data and analytics, it is important to be able to reflect and apply insights, experience, and intuition as part of the decision-making process. This book focuses on this intuition-based decision making. The first part of the book presents contributions from leading researchers worldwide on the topic of intuition-based decision making as applied to management. In the second part, executives and senior managers in industry, government, universities, and not-for-profits present vignettes that illustrate how they have used intuition in making key decisions. Print ISBN: 978-1-4822-2885-4 eBook ISBN: 978-1-4822-2887-8 July 2014, 6-1/8 x 9-1/4, 351 pp. Suggested Price: $79.95 / £49.99

Textbook

Business Analytics

Computational Business Analytics

This book presents tools and techniques for descriptive, predictive, and prescriptive analytics applicable across multiple domains. The author first covers core descriptive and inferential statistics for analytics and then enhances numerical statistical techniques with symbolic artificial intelligence and machine learning techniques for richer predictive and prescriptive analytics. Through many examples and challenging case studies from a variety of fields, practitioners easily see the connections to their own problems and can then formulate their own solution strategies. Print ISBN: 978-1-4398-9070-7 eBook ISBN: 978-1-4398-9073-8 December 2013, 6-1/8 x 9-1/4, 516 pp. Suggested Price: $83.95 / £53.99

Consider a Spherical Patent

An Introduction

IP and Patenting in Technology Business

Edited by

Joseph E. Gortych

Jay Liebowitz

Opticus IP Law PLLC, Sarasota, Florida, USA

DiSanto Visiting Chair in Applied Business and Finance, Harrisburg University of Science and Technology, Pennsylvania, USA

Using examples of actual patents and patent portfolios of real technology businesses, this practical and engaging book provides key insights and perspectives on the reality of how patents are used and abused in the technology business. It explains often misunderstood patent phenomena, such as how and why invalid patents are issued by the patent office, and covers important topics frequently ignored or glossed over, including provisional patent applications, independent inventors, obviousness, and the dynamic interplay between infringeability and patent validity.

This book explains how to use business analytics to sort through an ever-increasing amount of data and improve the decision-making capabilities of an organization. Covering the key areas of business analytics, the book explores the concepts, techniques, applications, and emerging trends that professionals across a wide range of industries need to be aware of. It also examines legal and privacy issues and explores social media in analytics. With this book, readers can develop the understanding required to use Big Data and high-performance computing in complex environments to improve strategic decision making. Print ISBN: 978-1-4665-9609-2 eBook ISBN: 978-1-4665-9611-5 December 2013, 6-1/8 x 9-1/4, 288 pp. Suggested Price: $89.95 / £57.99

Chance or Choice

Print ISBN: 978-1-4398-8805-6 eBook ISBN: 978-1-4822-5320-7 February 2014, 6-1/8 x 9-1/4, 267 pp., Soft Cover Suggested Price: $59.95 / £38.99

Textbook

Unlocking Innovation Success

Customer and Business Analytics

Greg McLaughlin and Vinny Caraballo

Applied Data Mining for Business Decision Making Using R

Global Targeting, Inc., Fort Lauderdale, Florida, USA

A practical guide for implementing innovation throughout the organization, this book provides a process framework which the authors call ENOVALE. With this process innovation becomes a strategic component as it applies to all functions within the organization. Rather than relegating innovation to the R&D and engineering function, all departments can conduct innovation projects and claim success. The authors emphasize the individual’s contribution and extend this strategy into other functions outside of research, design, and engineering. Simply, it answers the question “how to” for continued success. Print ISBN: 978-1-4665-8186-9 eBook ISBN: 978-1-4665-8187-6 March 2013, 6-1/8 x 9-1/4, 219 pp., Soft Cover Suggested Price: $62.95 / £39.99

Daniel S. Putler Alteryx, California, USA

Robert E. Krider Simon Fraser University, Burnaby, British Columbia, Canada Chapman & Hall/CRC The R Series

Showing how data mining can improve the performance of organizations, this book and its R-based software provide the skills and tools needed to successfully develop advanced analytics capabilities. It explains and demonstrates, via the accompanying open-source software, how advanced analytical tools can address various business problems. The authors also give insight into some of the challenges faced when deploying these tools. Readers can access a powerful, GUI-enhanced customized R package online as well as example data sets on the book’s website. Print ISBN: 978-1-4665-0396-0 eBook ISBN: 978-1-4665-0399-1 May 2012, 7 x 10, 315 pp., Soft Cover Suggested Price: $76.95 / £48.99

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Effect of Culture on Crisis Management Decision Making

Forensic Laboratory Management

What Every Organization Needs to Know

Applying Business Principles

Ken J. Brumfield

Becker–Dale Consulting, Ballston Lake, New York, USA

DeVry University, Downers Grove, Illinois, USA

Wendy S. Becker

Beryl K. Prescott

Shippensburg University, Pennsylvania, USA

This book provides guidelines for understanding the underlying causes of successful and unsuccessful crisis management. The book will help decision makers to identify organizational-behavior threats and opportunities that can help their organization endure and rebound. The book includes case studies and examples from a variety of businesses, including Firestone, Mattel, Fisher-Price, Morgan Stanley, and healthcare organizations recently in the news for exposure of confidential patient records. The book includes forms, templates, and checklists.

Obtaining proper resources to provide quality and timely forensic services is frequently a challenge for forensic managers, who are often promoted from casework duties and must now learn a whole new set of leadership skills. This text provides laboratory managers with business tools that apply the best science to the best evidence in a manner that increases the efficiency and effectiveness of their management decision-making. The book includes case studies simulating a working laboratory and a review of current literature of the best management theories and practice. A supplemental DVD is included with mock trial transcripts and other ancillary material.

Print ISBN: 978-1-4822-4577-6 May 2015, 6-1/8 x 9-1/4, 225 pp. Suggested Price: $59.95 / £38.99

Print ISBN: 978-1-4665-5671-3 eBook ISBN: 978-1-4665-5672-0 October 2014, 6-1/8 x 9-1/4, 363 pp. Suggested Price: $89.95 / £57.99

ENOVALE

Four-Cornered Leadership

How to Unlock Sustained Innovation Project Success

A Framework for Making Decisions

Greg McLaughlin

Independent Management Consultant and Retired College Professor

Global Targeting Inc., Fort Lauderdale, Florida, USA

Vinny Caraballo Global Targeting, Hawthorn Woods, Illinois, USA

This book provides a strategy for implementing innovation projects following the ENOVALE methodologies: envision the need, nominate, objectify, validate, align and adapt, link, and execute. The authors explain what the strategy means in terms of innovation and demonstrate its transformative power for products, processes, and services. They also provide a step-by-step process for initiating and conducting an innovation project. The book includes business examples, templates, tools, and strategies for each of the “means” of innovation. Print ISBN: 978-1-4665-9208-7 eBook ISBN: 978-1-4665-9209-4 October 2013, 6-1/8 x 9-1/4, 203 pp., Soft Cover Suggested Price: $71.95 / £45.99

Enterprise Integration and Information Architecture A Systems Perspective on Industrial Information Integration Li Da Xu Old Dominion University, Norfolk, Virginia, USA Series: Advances in Systems Science and Engineering

This book explains how to improve industrial information integration through the application of a systems approach. Describing how systems science is impacting current research, it covers enterprise architecture, information architecture for enterprises, business process/work flow modeling, and enterprise information integration. Complete with numerous examples of extended enterprise integration in actual supply chain environments, the book illustrates the critical issues that arise in professional practice and also explores emerging trends in enterprise integration and its information architecture. Print ISBN: 978-1-4398-5024-4 eBook ISBN: 978-1-4398-5025-1 July 2014, 6-1/8 x 9-1/4, 446 pp. Suggested Price: $79.95 / £49.99

Business Management

W. Mark Dale

John Roland Schultz

W. Edwards Deming once stated that the job of management is not supervision but leadership. He also concluded that capable leaders were those who understood and applied the System of Profound Knowledge. This book examines this system and describes competencies that set the stage for its application. Illustrating the power relationship between leaders and followers, the book analyzes each of the four elements of the system of profound knowledge in relation to prevailing management and organizational theory. Filled with examples and tables to reinforce key concepts, this book is the perfect guide for anyone trying to achieve sustainable change. Print ISBN: 978-1-4665-9289-6 eBook ISBN: 978-1-4665-9290-2 August 2013, 6-1/8 x 9-1/4, 277 pp. Suggested Price: $62.95 / £39.99

From Business Strategy to Information Technology Roadmap A Practical Guide for Executives and Board Members Tiffany Pham, David K. Pham, and Andrew Pham This book lays out a practical, how-to approach to identifying business strategies and creating value-driven technology roadmaps in your organization. It uses numerous examples, illustrations, and case studies to show you how to solve the real-world problems that business executives and technology leaders face on a day-to-day basis. Filled with actionable advice you can use immediately, the book introduces Agile and the Lean mindset in a manner that the people in your business and technology departments can easily understand. Print ISBN: 978-1-4665-8502-7 eBook ISBN: 978-1-4665-8503-4 May 2013, 6-1/8 x 9-1/4, 298 pp. Suggested Price: $49.95 / £31.99

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Getting Started with Business Analytics

Impact Analytics

Insightful Decision-Making

Ryan Burge

David Roi Hardoon Galit Shmueli Indian School of Business, Hyderabad

Business Management

Helping you make sound decisions based on hard data, this self-contained guide provides an integrated framework of data mining in business analytics. It explores the contents, capabilities, and applications of business analytics without assuming any prior knowledge or technical skills. The authors describe business analytics from a non-commercial standpoint, demystify the main concepts and terminologies, and give many examples of real-world applications. They take you on a journey through this data-rich world, showing you how to deploy business analytics solutions in your organization. Print ISBN: 978-1-4398-9653-2 eBook ISBN: 978-1-4822-0587-9 March 2013, 7 x 10, 190 pp. Suggested Price: $59.95 / £38.99

The Boulevard Consulting Group, Arlington, Virginia, USA

Business impact analysis is an essential component of an organization’s business continuance plan. This book presents proven methodologies to help business leaders understand the impact of their decisions now and into the future. The authors share valuable methods, coupled with real cases, interviews, and other strategic insights that all business leaders can use to improve their decision-making ability. This book implements the fundamentals of operations research, cost budgeting, risk management planning, Six Sigma, and data visualization. Each chapter highlights best practices, as well as case studies from government and the private sector. Print ISBN: 978-1-4822-4620-9 May 2015, 7 x 10, 225 pp. Suggested Price: $69.95 / £44.99

The Guide to Entrepreneurship

Implementing SAP® CRM

How to Create Wealth for Your Company and Stakeholders

The Guide for Business and Technology Managers

Michael Szycher, Ph.D

Vivek Kale

Sterling Biomedical, Inc., Lynnfield, Massachusetts

Independent Strategy and Management Consultant, Thane (West), India

This how-to guide to intrapreneurship and entrepreneurship explores what constitutes entrepreneurial timber and the leadership skills required to raise all the needed capital. Demystifying the process of founding a firm from scratch, the book provides aspiring entrepreneurs with concrete action plans and detailed guidance written in plain English. Identifying the unique set of characteristics that are shared by successful entrepreneurs, this guide will be especially helpful to those seeking to start new ventures that require a high degree of scientific knowledge.

Making Every Decision Count

Print ISBN: 978-1-4822-0907-5 eBook ISBN: 978-1-4822-0908-2 August 2014, 7 x 10, 427 pp., Soft Cover Suggested Price: $49.95 / £31.99

This book will help technologists and managers come to grips with the vision, concept, and technology of CRM. It begins by laying out the groundwork for understanding CRM. It explains the concept and context of CRM and the tangible business benefits of CRM adoption. Demonstrating a professional approach to the evaluation and selection of SAP, it details the Critical Success Factors (CSF), patterns, and anti-patterns of a successful SAP CRM implementation. Print ISBN: 978-1-4822-3142-7 December 2014, 7 x 10, 493 pp. Suggested Price: $89.95 / £57.99

A Guide to IT Contracting

The Independent Professional

Checklists, Tools, and Techniques Michael R. Overly

A Roadmap for Self-Employment Success

Foley & Lardner LLP, Los Angeles, California, USA

Katy Tynan

Matthew A. Karlyn Technology Transactions Practice, Cooley LLP, Boston, MA

Distilling critical business and legal lessons learned from decades of drafting and negotiating technology-related agreements, this highly accessible handbook allows readers to quickly access information on almost every type of agreement and immediately understand the intended and actual purpose. It includes key business and legal issues, tips and techniques for negotiating terms, and common pitfalls. Suitable for non-legal professionals, it offers checklists to organize concepts and a complete glossary to define key legal, business, and technical terms as well as Internet resources and online aids to assist in drafting contracts. Print ISBN: 978-1-4398-7657-2 eBook ISBN: 978-1-4398-7659-6 December 2012, 6-1/8 x 9-1/4, 448 pp. Suggested Price: $79.95 / £49.99

Safety Partners, Inc., Bedford, Massachusetts, USA

The full-time employee, the staple of the US workplace, is becoming an endangered species. We are on the brink of a seismic shift in the employer/employee relationship that will redefine the nature of jobs and careers. This book describes what’s driving this change and includes a pragmatic action plan for professionals who wish to survive the challenge of how to be successful in this “new skills marketplace”. Print ISBN: 978-1-4822-5881-3 April 2015, 6-1/8 x 9-1/4, 160 pp., Soft Cover Suggested Price: $29.95 / £19.99

www.crcpress.com • e-mail: orders@crcpress.com • 1-800-634-7064 • 1-859-727-5000 • +44 (0) 1235 400 524

Textbook

Information Systems

Introduction to Business Analytics

What Every Business Student Needs to Know

Steven Orla Kimbrough The Wharton School, University of Pennsylvania, Philadelphia, USA

Rhode Island College, Providence, USA Series: Chapman & Hall/CRC Textbooks in Computing

Lau Hoong Chuin

This textbook presents information systems in a manner that’s accessible to students. It presents carefully selected content that covers the material all business professionals need to know. The book eliminates material that is of value only to information systems specialists, since the majority of students at most business schools are not IS majors. The book connects the content directly to students’ needs by showing how they, on the job in the future, will benefit personally from knowing it. Cutting-edge technology is also presented throughout the book.

If you want to solve a problem, strip the problem of nonessentials, simplify, and specialize without sacrificing its core. This book highlights this spirit using concrete, specific, simple examples pertaining to business analytics. Offering examples in thorough detail and designed to illuminate topics that often ramify to great complexity in practice, it associates concepts through generalizations and refers the interested to further sources. This book establishes a national syllabus for an emerging first course at an MBA level in Business Analytics.

Print ISBN: 978-1-4822-2370-5 April 2015, 7 x 10, 400 pp., Soft Cover Suggested Price: $89.95 / £49.99

School of Information Systems, Singapore Management University, Singapore

Business Management

Efrem G. Mallach

Print ISBN: 978-1-4822-2176-3 June 2015, 7 x 10, 650 pp. Suggested Price: $99.95 / £63.99

Inverting the Paradox of Excellence Innovation, Commercialization, and Start-Ups in Life Sciences

How Companies Use Variations for Business Excellence and How Enterprise Variations Are Enabled by SAP

James F. Jordan

Vivek Kale

Carnegie Mellon University, Pittsburgh, Pennsylvania, USA

This book specifically provides the reader with the methodologies necessary to create a successful life sciences start-up from initiation to exit. The readers gain an appreciation for the necessary data, partnership, and skills to be acquired and the constituencies that must be satisfied, along the way. It presents data and analytical processes articulating the fundable milestones for angel and venture capital. It also provides tools for creating branding for public investors and more. Print ISBN: 978-1-4822-1012-5 October 2014, 6-1/8 x 9-1/4, 254 pp. Suggested Price: $89.95 / £57.99

Independent Strategy and Management Consultant, Thane (West), India

Drawing lessons from one of the best models of success, the evolutionary model, this book explains why an organization must actively monitor the market environment and competitors to ascertain excellence and reconfigure and reframe continuously. It introduces the patterns and anti-patterns of excellence and includes detailed case studies based on different variations, including structure variations, shared values variations, and staff variations. The book includes case history segments from Toyota, Acer, eBay, Cisco, Blackberry, Samsung, Volvo, Charles Schwab, McDonald’s, Starbucks, Google, Disney, and NUMMI; as well as detailed case histories of GE, IBM, and UPS. Print ISBN: 978-1-4665-9216-2 eBook ISBN: 978-1-4665-9217-9 July 2014, 7 x 10, 442 pp. Suggested Price: $59.95 / £38.99

The International Manager

Lean Innovation

A Guide for Communicating, Cooperating, and Negotiating with Worldwide Colleagues

Understanding What’s Next in Today’s Economy

Frank Garten BV

Queen’s University, Kingston, Ontario, Canada

This book gives managers insight into what they can do concretely to manage their (virtual) intercultural teams and deal with partners, suppliers, and customers from other countries. Managers quite often are aware conceptually of the different dimensions of culture yet struggle to translate these insights to practical, dayto-day activities. The book gives practical strategies for how to apply popular management models (mostly American by origin) in other cultures as well.

Packed with cases, statistics, and anecdotes, this book guides business leaders through the process of lean innovation. It explains how to eliminate waste, allowing higher productivity and a smoother company presentation to customers. The author discusses how to achieve a company culture that relates to the processes of innovation in a healthy way, and the strategic timing and adoption of innovations; it discussed the relationship between innovation and creativity and refinement tactics; and it explains why economic fluctuation can be an opportunity rather than a liability to an innovative company. This book offers simple, straight-forward, actionable takeaways and solutions.

Print ISBN: 978-1-4987-0458-8 April 2015, 6-1/8 x 9-1/4, 256 pp. Suggested Price: $49.95 / £31.99

Barry L. Cross

Print ISBN: 978-1-4665-1525-3 eBook ISBN: 978-1-4665-1526-0 December 2012, 6-1/8 x 9-1/4, 219 pp. Suggested Price: $54.95 / £34.99

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Business Management 10

The Lean Six Sigma Black Belt Handbook

Out of the Box Thinking for Successful Managers

Tools and Methods for Process Acceleration

William F. Roth

Frank Voehl, H. James Harrington, Chuck Mignosa, and Rich Charron While at first glance Lean and Six Sigma may look very different, they can work hand-in-hand to improve processes, increase quality, and increase profitability. This book explains how these seemingly dissimilar approaches can complement one another. It teaches several problem solving tools that can be used immediately to discover the root cause of defects and other problems. Based on a survey of the most beneficial Six Sigma tools, the text includes tools that are frequently used and most beneficial.

Through decades of teaching management theory, the author has frequently questioned many modern-day management practices. This book explains, in a userfriendly and humorous manner, why these practices are based on worn out logic that needs to be rethought. The book reviews a range of management theories, including Six Sigma, downsizing, and management by objective. After showing where the holes lie, it offers alternative approaches that have proven effective in a growing number of private and public sector organizations, including some that enable a more positive workplace culture.

Print ISBN: 978-1-4665-5468-9 eBook ISBN: 978-1-4665-5469-6 July 2013, 6-1/8 x 9-1/4, 621 pp. Suggested Price: $62.95 / £39.99

Print ISBN: 978-1-4822-4706-0 eBook ISBN: 978-1-4822-4708-4 August 2014, 6-1/8 x 9-1/4, 229 pp. Suggested Price: $49.95 / £31.99

Nanotechnology Commercialization

Project Leadership

Takuya Tsuzuki

Kutztown University, Pennsylvania, USA

Creating Value with an Adaptive Project Organization

Australian National University, Australia

Barry L. Cross and M. Kathryn Brohman

In terms of commercialization, nanomaterials occupy a unique place in nanotechnology. Engineered nanomaterials, especially nanoparticulate materials, are the leading sector in nanotechnology commercialization. In addition, the nanomaterial sector has attracted much more heated debate than any other nanotechnology sector with regard to safety, regulation, standardization, and ethics. This is the first book on nanotechnology commercialization that deals exclusively with nanomaterials. It provides overviews of the current trends in, and the issues associated with, the commercialization of nanomaterials by some of the foremost nanotechnology experts in their fields.

Queen’s University, Kingston, Ontario, Canada

Print ISBN: 978-981-4303-28-6 eBook ISBN: 978-981-4303-29-3 September 2013, 6 x 9, 480 pp. Suggested Price: $99.95 / £63.99

Today’s organizations need to introduce new products and enhance existing services faster in order to remain competitive. The common cause of project failure is that leadership fails to appreciate the extent of uncertainty and complexity in a project and therefore doesn’t adapt their management structure accordingly. This book highlights how successful projects rely not just on the project team, but on the culture of executive leadership. Concepts are presented in an anecdotal manner that will suit today’s leaders. The book offers straight-forward takeaways and solutions to provide executives with the tools to implement an effective project environment. Print ISBN: 978-1-4822-1630-1 eBook ISBN: 978-1-4822-1631-8 July 2014, 6-1/8 x 9-1/4, 223 pp. Suggested Price: $49.95 / £31.99

Navigating Strategic Decisions

Ready Technology

The Power of Sound Analysis and Forecasting

Fast-Tracking New Business Technologies

John E. Triantis

Stephen J. Andriole

Long Range Planning Associates, Vero Beach, Florida, USA

Villanova University, Pennsylvania, USA

Based on forty years of experience and research, this book provides guidance on forecasting for strategic decision making. It includes methodology, tools, and models. It also explains how to apply sanity checks to existing forecasts to rank project valuations, identify project risks, and select the higher value creation projects. The author discusses how to assess the feasibility of large projects, analyze forecasting models to determine controllable levers, and create the conditions needed for forecasts to materialize.

Ready technology is a new category of information technology (IT) that allows companies to rapidly pilot and deploy new technologies at a very low cost. This book explains the ready technology adoption process in detail, enabling companies to exploit new technology immediately and effectively. It covers the latest trends and processes in ready technology. It also describes the characteristics of ready companies and recommends ready technology pilots that should be launched by the following industries: higher education, retail, and healthcare.

Print ISBN: 978-1-4665-8598-0 eBook ISBN: 978-1-4665-8599-7 June 2013, 7 x 10, 435 pp. Suggested Price: $104.95 / £65.99

Print ISBN: 978-1-4822-5576-8 eBook ISBN: 978-1-4822-5577-5 September 2014, 6-1/8 x 9-1/4, 171 pp., Soft Cover Suggested Price: $49.95 / £40.99

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Risk Management

Strategic Management for the Plastics Industry

Concepts and Guidance, Fourth Edition

Dealing with Globalization and Sustainability, Second Edition

This comprehensive fourth edition views risk in light of current information, while remaining grounded in the history of risk practice. Updated to reflect the Project Management Institute’s PMBOK® Guide, Fourth Edition, this edition emphasizes greater clarity on risk practice from a pragmatic perspective. It is an encyclopedia of risk management tools, practices, and protocols. The book’s 35 tool-packed chapters cover the latest perspectives, focusing on a systematic approach to risk management. The author highlights specific techniques to enhance organizational risk identification, assessment, and management, all within the project and program environments. Print ISBN: 978-1-890367-55-8 eBook ISBN: 978-1-4398-4220-1 February 2010, 6 x 9, 448 pp., Soft Cover Suggested Price: $59.95 / £57.99

Textbook

Sports Finance and Management Real Estate, Entertainment, and the Remaking of the Business Jason A. Winfree, Mark S. Rosentraub, and Brian M Mills This definitive text on sports management and finance focuses on how the modern sports team has evolved. Addressing the fact that the 21st Century sports team has turned to a real estate development, media, and entertainment corporation, this book focuses on the how and why of the change, rather than traditional finance topics such as borrowing money, ticket pricing, and player compensation. It includes an assessment of ownership structures and discusses real estate development, facility designs, and their fit into urban centers. Print ISBN: 978-1-4398-4471-7 eBook ISBN: 978-1-4398-4472-4 August 2011, 6-1/8 x 9-1/4, 499 pp. Suggested Price: $79.95 / £49.99

Roger F. Jones Franklin International, LLC, Broomall, Pennsylvania, USA

This book explains the fundamental elements in polymer manufacturing, compounding, distribution, and processing that make the plastics industry unique, and shows how these factors affect management decisions. Using case studies and examples, it demonstrates the thinking behind successful managerial choices and illustrates the errors to avoid. The author also examines company culture, staffing, how to manage internal growth, the “dos and don’ts” of acquisitions, and much more. Revised and updated throughout, this edition includes a new chapter on globalization and sustainability. Print ISBN: 978-1-4665-0586-5 eBook ISBN: 978-1-4665-0587-2 August 2013, 6-1/8 x 9-1/4, 178 pp. Suggested Price: $125.95 / £82.00

Upgrading Leadership’s Crystal Ball Five Reasons Why Forecasting Must Replace Predicting and How to Make the Strategic Change in Business and Public Policy Jeffrey C. Bauer Independent Health Futurist and Medical Economist, Chicago, Illinois, USA

This book offers a practical alternative to the everyday predictive models that have failed to prepare decision-makers for today’s economic problems. Rather than telling readers how to prepare for the future, it offers readers tools to evaluate and influence their own futures. The text describes key concepts concisely and clearly, including practical examples. The concepts discussed in the chapters can help business executives avoid problems from the past as they look into the future. Print ISBN: 978-1-4665-5403-0 eBook ISBN: 978-1-4665-5404-7 October 2013, 6 x 9, 168 pp., Soft Cover Suggested Price: $29.95 / £19.99

The Strategic CIO

Textbook

Criminal Financial Investigations

Changing the Dynamics of the Business Enterprise Philip Weinzimer President, Strategere Consulting, Allentown, Pennsylvania, USA

Based on interviews with more than 150 CIOs, IT/ business executives, and academic thought leaders, this book provides insight, success stories, and a step-bystep methodology to transform your IT organization into a strategic asset that drives customer value, increases revenues, and enhances shareholder wealth. Learn how strategic CIOs from FedEx, Procter &Gamble, McKesson, and other leading companies transformed their organizations and effectively collaborate with the business to become a strategic partner and leverage information and technology for a competitive advantage. Print ISBN: 978-1-4665-6172-4 October 2014, 6-1/8 x 9-1/4, 568 pp. Suggested Price: $69.95 / £44.99

Business Management / Finance & Investing

Carl L. Pritchard, PMP

The Use of Forensic Accounting Techniques and Indirect Methods of Proof, Second Edition Gregory A. Pasco Colorado Technical University, Sioux Falls, South Dakota, USA

Understanding the financial motivations behind whitecollar crime is often the key to the apprehension and successful prosecution of these individuals. Now in its second edition, this volume provides direct instruction on the “how to” aspects of criminal financial investigations, taking readers through the different approaches used in gathering evidence and demonstrating how to present circumstantial evidence to a judge or jury in a simple and convincing manner. Written by a former Special Agent with the U.S. Internal Revenue Service, the book sets out a methodology enabling readers to identify, pursue, and successfully prosecute white-collar crime. Print ISBN: 978-1-4665-6262-2 eBook ISBN: 978-1-4665-6267-7 October 2012, 6-1/8 x 9-1/4, 295 pp. Suggested Price: $109.95 / £69.99

For more information and a complete list of titles, visit us at www.crcpress.com

Dictionary of 21st Century Energy Technologies, Financing and Sustainability

Grid Parity

Gene Beck, CEM, CLP

Finance & Investing

Enviro-Tech Financial, Inc., Orange, California, USA

This comprehensive desktop reference addresses the diverse terms and acronyms that form the backbone of 21st century energy technologies, applications of those technologies, and the sustainability sector of the U.S. economy. The convergence of these disciplines has resulted in an explosion of specialized terms, acronyms, and jargon. The references encompass a wide range of legacy as well as emerging renewable energy technologies including the finance and sustainable segments of business that form an integral part of those technologies.

Grid Parity provides an in-depth examination of the knowledge, insights, and techniques that are essential to success in financing renewable energy projects. An energy project finance expert with 35 years of experience in capital asset financing, the author provides a comprehensive overview of how to finance renewable energy projects in America today. He explores all components of “the deal” including tax, accounting, legal, regulatory, documentation, asset management and legislative drivers to this dynamic growth sector. Filled with case studies, the book provides a thorough examination of what it takes to compete in the green-energy marketplace.

Print ISBN: 978-1-4822-5304-7 June 2014, 8-1/2 x 11, 426 pp. Suggested Price: $149.95 / £95.00

Finance Policy for Renewable Energy and a Sustainable Environment Michael Curley Johns Hopkins University, Baltimore, USA

This book explains how environmental projects and improvements are achieved through the imposition of regulations, on the one hand, and financial incentives on the other. It discusses how those incentives can be organized to achieve the greatest environmental benefits at the lowest possible cost to the public. It presents the best environmental finance policies for the financing of alternative energy projects so that the ultimate cost of delivered power will decline. It also examines the challenges of the next generation of environmental programs.

The Art of Financing Renewable Energy Projects in the U.S.

Print ISBN: 978-1-4398-9419-4 eBook ISBN: 978-1-4398-9421-7 March 2014, 6-1/8 x 9-1/4, 258 pp. Suggested Price: $129.95 / £82.00

Textbook

Financial Investigation and Forensic Accounting Third Edition George A. Manning, Ph.D, CFE, EA IRS Agent (Retired), Campbellton, Florida, USA

Presenting a complete examination of the current methods and legal considerations involved in the detection and prosecution of economic crimes, this book examines different types of offenses with a financial element. It explores offshore activities and the means criminals use to hide their ill-gotten gains and provides a thorough review of evidentiary rules as well as the protocol involved in search warrants. It examines two modalities used to prove financial crime and presents an example scenario based on real-life incidents. Additional topics include organized crime and money laundering, consumer and business fraud, computer crimes, and issues surrounding banking and finance. Print ISBN: 978-1-4398-2566-2 eBook ISBN: 978-1-4398-8120-0 December 2010, 7 x 10, 792 pp. Suggested Price: $154.95 / £99.00

Print ISBN: 978-1-4822-4170-9 May 2014, 8-1/2 x 11, 1000 pp. Suggested Price: $249.95 / £159.00

Investment and Employment Opportunities in China Jeffrey Yi-Lin Forrest Slippery Rock University, Pennsylvania, USA

Tao Lixin Series: Systems Evaluation, Prediction, and Decision-Making

This book is ideal for anyone investing in or seeking employment in mainland China. Based on recent statistics from relevant Chinese bureaus, it introduces new concepts and models, while providing recommendations for investment and employment. Examining recent statistics, the book reports on the current state of regional economic, industrial, investment, and employment structures in China. Although it provides suggestions on how to optimize economic structures in China, the theories presented are general and can be employed to investigate the investment and employment climate of other countries and regions. Print ISBN: 978-1-4822-5207-1 November 2014, 7 x 10, 513 pp. Suggested Price: $89.95 / £57.99

Money Laundering A Guide for Criminal Investigators, Third Edition John Madinger Honolulu, Hawaii, USA

This volume covers the basics of finding ill-gotten gains, linking them to an individual, and seizing them. Topics discussed include important changes in law since the second edition, new trends in crime and terrorism financing, the rise of money laundering in connection with major frauds— including the Bernie Madoff case—and policy shifts related to terrorism and financing since the Obama administration. The book also discusses new methods for financial intelligence and the filing of Suspicious Activity Reports and explains how changes in technology have enabled launderers to move funds more easily and anonymously. Print ISBN: 978-1-4398-6912-3 eBook ISBN: 978-1-4398-9824-6 December 2011, 8-1/2 x 11, 430 pp. Suggested Price: $115.95 / £73.99

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Technical Analysis of Stock Trends

Clinical Problem Lists in the Electronic Health Record

Tenth Edition

Edited by

Robert D. Edwards, John Magee, and W.H.C. Bassetti

Harvard Medical School, Boston, Massachusetts, USA

This book provides long- and short-term stock trend analysis enabling investors to make smart trading decisions. It presents reversal patterns, consolidation formations, trends and channels, technical analysis of commodity charts, and advances in investment technology. It covers stock selection, charting, trend recognition tools, balancing and diversifying a stock portfolio, application of capital, and risk management. This edition offers more illustrative patterns and charts, including modifiable online charts, expanded material on pragmatic portfolio, and a simpler and more powerful alternative to Dow Theory.

Edited by a professor at Harvard Medical School who has extensive experience in this field, this important and timely book presents a variety of perspectives on the organization of patient medical records around patient problems, presenting a more effective problem-oriented approach rather than the traditional data-oriented approach. It is comprehensive, covering the history and importance of the electronic health record, the attitudes toward and use of problem lists, strategies to improve the problem list, and applications in practice of the problem list. Print ISBN: 978-1-77188-091-6 November 2014, 6 x 9, 348 pp. Suggested Price: $149.95 / £95.00

Print ISBN: 978-1-4398-9818-5 eBook ISBN: 978-1-4398-9819-2 November 2012, 7 x 10, 624 pp. Suggested Price: $109.95 / £69.99

Accountable Care Organizations Value Metrics and Capital Formation

Emerging Technologies in Healthcare

Robert James Cimasi

Suzanne Moss Richins

Health Capital Consultants, St. Louis, Missouri, USA

Global Targeting Inc., Ogden, Utah, USA

This book explores the historical background and evolution of the ACO model as the basis for the development of the value metrics and capital formation analyses that are foundational to assessing the current efficacy and capacity for change. It examines the four pillars of value in the healthcare industry: regulatory, reimbursement, competition, and technology in addressing the value metrics of ACOs. It focuses its discussion of non-monetary value on a review of aspects of population health within the context of such objectives as improved quality outcomes and access to care.

With the changes in healthcare delivery mandated by the Patient Protection and Affordable Care Act, healthcare providers are focusing on ways to engage patients to take accountability for maintaining and improving their own health. One way of doing this is through the use of emerging mobile health (mhealth) technologies that can be delivered through smartphones and social media. This book outlines the role of mhealth for self-care and remote care, and describes the differences between telemedicine, telehealth, and telecare.

Print ISBN: 978-1-4665-8183-8 eBook ISBN: 978-1-4665-8184-5 June 2013, 7 x 10, 377 pp. Suggested Price: $94.95 / £59.99

Print ISBN: 978-1-4822-6262-9 April 2015, 7 x 10, 104 pp. Suggested Price: $49.95 / £31.99

Finance & Investing / Health Administration & Policy

Adam Wright

13 Big Data and Health Analytics Edited by

Katherine Marconi The Graduate School, University of Maryland University College

Harold Lehmann School of Medicine, The Johns Hopkins University

Essential Management Skills for Pharmacy and Business Managers Titus De Silva Harwell, UK

A series of business processes within healthcare including data architecture, software, analytics, and data visualization are required to make big data and health analytics possible. In this book some of the pioneers of big data and health analytics show how healthcare practitioners and organizations are linking data on scales that are only now possible and using information from systems within and across their medical practices. They also show the reality of moving from medical and administrative records to useful information and the innovative ways that this can be accomplished.

This book helps pharmacists and non-pharmacist managers successfully manage the challenges of the competitive pharmacy environment, enabling them to accomplish the goals of patient-focused healthcare and improved management roles in hospital-based pharmacies and retail operations. The book presents a wealth of information and management skills for resolving issues at the workplace. Topics have been chosen to include skills in all sectors of the pharmacy environment and the author uses case studies to illustrate skills required to resolve day to day issues encountered in the pharmacy.

Print ISBN: 978-1-4822-2923-3 December 2014, 6-1/8 x 9-1/4, 340 pp. Suggested Price: $79.95 / £49.99

Print ISBN: 978-1-4665-8258-3 eBook ISBN: 978-1-4665-8259-0 May 2013, 6-1/8 x 9-1/4, 464 pp. Suggested Price: $62.95 / £39.99

For more information and a complete list of titles, visit us at www.crcpress.com

EU Annex 11 Guide to Computer Validation Compliance for the Worldwide Health Agency GMP Orlando Lopez WW IT Manager, Risk & Compliance, Smith & Nephew

Health Administration & Policy 14

This book provides practical information to enable compliance with computer system validation requirements, while highlighting and integrating the Annex 11 guidelines into the computer validation program. The ideas presented in the book are based the author’s experience in the US Department of Defense and regulated industries in various computer systems development, maintenance, and quality functions. A practical approach is presented to increase efficiency and to ensure that software development and maintenance is achieved correctly. Print ISBN: 978-1-4822-4362-8 March 2015, 7 x 10, 280 pp. Suggested Price: $199.95 / £127.00

Impact of Healthcare Informatics on Quality of Patient Care and Health Services Divya Srinivasan Sridhar HIMSS, Public Policy and Research Intern, Doctorate Candidate, George Mason University, Arlington, USA

Taking an integrated approach, this book provides a comparative perspective of how different organizations adapt and use healthcare informatics. The first part of the book covers the basics of HIT. The second part focuses on the broader community: the patient, the physician, government, and how HIT will impact each. The book includes a discussion about mobile health and how a rapidly growing mobile health generation is changing the face of healthcare as we know it. Print ISBN: 978-1-4665-0487-5 eBook ISBN: 978-1-4665-0488-2 February 2013, 7 x 10, 162 pp., Soft Cover Suggested Price: $62.95 / £39.99

Handbook of Concierge Medical Practice Design

Leadership and Management in Pharmacy Practice

Maria K. Todd

Second Edition

Mercury Healthcare International, Inc., Denver, Colorado, USA

This book discusses the many considerations a physician must make prior to transitioning their practice into concierge service. This book includes chapters on business process re-engineering and workflow management, financial considerations, competitive analysis, how to develop a business plan and strategy, how to market the new practice. The author includes patient acquisition and retention strategies as well as adding additional doctors and physician extenders such as nurse practitioners and physician assistants. Appendices include sample employment contracts and how to select and work with consultants. Print ISBN: 978-1-4665-6818-1 December 2014, 7 x 10, 168 pp. Suggested Price: $59.95 / £38.99

Edited by

Andrew M. Peterson Mayes College of Healthcare Business & Policy, Philadelphia, Pennsylvania, USA

William N. Kelly William N. Kelly Consulting Inc., Oldsmar, Florida, USA Pharmacy Education Series

This book introduces students to leadership and management principles and practices commonly used in pharmacy practice. It examines the foundations of leadership, the management challenges leaders and practitioners face, and provides practical examples on how to solve some of the problems. This second edition takes a stronger approach to leadership, making it part and parcel to each and every topic discussed throughout the text. Further, the organization and design of the text will follow a learner-centered approach using more examples, and focusing on problem solving and critical thinking versus just conveying of information. Print ISBN: 978-1-4665-8962-9 December 2014, 6-1/8 x 9-1/4, 352 pp. Suggested Price: $99.95 / £63.99

Healthcare Informatics Improving Efficiency and Productivity Edited by

Stephan P. Kudyba New Jersey Institute of Technology, Newark, USA

Incorporating information technologies and information management, this work describes evolving areas of efficiency in the healthcare industry due to healthcare informatics enhancements. The book begins with an overview of the shift into new healthcare system structures through the utilization of information technology/systems and the creation of software platforms. It then discusses innovative information systems and their functionality, business intelligence in healthcare, and the use of advanced analytics and information management. The book also examines evolving trends in healthcare, including potential gains through data and information management. Print ISBN: 978-1-4398-0978-5 eBook ISBN: 978-1-4398-0979-2 April 2010, 6-1/8 x 9-1/4, 279 pp. Suggested Price: $83.95 / £53.99

Textbook

Medical Informatics An Introduction to Information Systems and Software in Medicine and Health David J. Lubliner New Jersey Institute of Technology, Newark, USA

This complete medical informatics textbook begins by reviewing the IT aspects of informatics, including systems architecture, electronic health records, interoperability, security and privacy, the cloud, mobile health care, imaging, capturing data, design issues. Next, it provides case studies that illustrate the roll out of EHRs in hospitals. The third section incorporates four anatomy and physiology lectures that focus on the physiological basis behind data captured in EHR medical records. Examples include detailed descriptions of the heart and electrical systems, lungs and alveoli, and oxygen exchange. Print ISBN: 978-1-4665-9620-7 June 2015, 7 x 10, 608 pp. Suggested Price: $99.95 / £63.99

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Transactions and Transformation A. Michael La Penna The La Penna Group, Grand Rapids, Michigan, USA

Medical Staff Integration: Transactions and Transformation examines the cultural and functional issues that must be addressed when hospitals and health systems purchase physician practices. Written by a leading consultant in the health care industry, the book addresses the changes occurring in a nonjudgmental fashion and from a business case perspective. It supplies readers with an understanding of the basics behind the various types of relationships that are forming as well as the nuts and bolts of the transitions that will result. Print ISBN: 978-1-4665-9296-4 October 2014, 6-1/8 x 9-1/4, 246 pp. Suggested Price: $69.95 / £44.99

The Clinical Co-Management Workbook A Guide to Designing and Implementing a Compliant, Centralized, Co-Management Structure Cherilyn G. Murer

Anthony Matthew Hopper Healthcare Consultant, Roanoke, Virginia, USA

This book is designed to teach managers and other key stakeholders how to use IT processes to modernize their HR systems through the use of AI, IT and other empirical methods. The book focuses on systemic issues related to hiring and compensation and provides readers with detailed information regarding HR protocols, IT related issues and workplace culture. Readers will be able to compare their current HR system to the authors’ proposed 21st century model and they will discover which HR processes they will need to retool in order to modernize their system. Readers will also learn about the benefits of upgrading their HR. Print ISBN: 978-1-4822-2397-2 May 2015, 6-1/8 x 9-1/4, 320 pp. Suggested Price: $89.95 / £57.99

Comprehensive Financial Planning Strategies for Doctors and Advisors Best Practices from Leading Consultants and Certified Medical Planners™ Edited by

David Edward Marcinko and Hope Rachel Hetico

Murer Consultants, Inc., Joliet, Illinois, USA

Institute of Medical Business Advisors, Norcross, Georgia, USA

This book dissects this framework while providing a detailed, insider view so that physicians, hospital executives, healthcare attorneys, and other industry experts have a reference to utilize prior to and during CCMA negotiations, implementation and oversight. This book also explores working models for Clinical co-management programs from an insider’s perspective, and will provide an avenue to coordinated efforts by hospital administration and physicians to reduce cost, increase quality, and improve patient satisfaction. Print ISBN: 978-1-4987-0462-5 August 2015, 6-1/8 x 9-1/4, 200 pp. Suggested Price: $49.95 / £31.99

Today, many physicians and healthcare providers struggle with decreasing revenues, increasing costs, stringent SEC scrutiny, and higher expectations. This book shapes the financial planning landscape for doctors, health professionals and their financial advisors. A “how-to” book on personal finance and related microeconomic topics for doctors and other healthcare providers, the book includes real-world case models resulting in a plethora of integrated financial planning principles. Providing a step-by-step process for financial success, the book uses an accessible style geared toward physicians and healthcare professionals. Print ISBN: 978-1-4822-4028-3 December 2014, 7 x 10, 741 pp. Suggested Price: $99.95 / £63.99

Understanding Healthcare Economics Managing Your Career in an Evolving Healthcare System Jeanne Wendel, PHD, William O’Donohue, PHD, and Teresa D. Serratt, PHD, RN This book provides key economic facts, explains the economic concepts needed to examine the implications of these facts, and summarizes the results of empirical studies regarding our healthcare system’s access, cost, and quality problems as well as identifying six key trends that are reforming our system. The book helps readers understand the terminology, the facts, and the types of changes that are currently underway. The authors address the macro-problems, and micro-problems which will help assess practice opportunities, and identify viable strategies for adapting to the changes that will optimize the care provided. Print ISBN: 978-1-4822-0397-4 eBook ISBN: 978-1-4822-0399-8 October 2013, 7 x 10, 255 pp. Suggested Price: $79.95 / £49.99

Using Data Management Techniques to Modernize Healthcare

Financial Management Strategies for Hospitals and Healthcare Organizations Tools, Techniques, Checklists and Case Studies Edited by

David Edward Marcinko and Hope Rachel Hetico Institute of Medical Business Advisors, Norcross, Georgia, USA

Drawing on case studies from healthcare financial management, this book integrates prose, managerial applications, and regulatory policies and perspectives with real-world case studies, models, checklists, and reports as well as charts, tables, and diagrams. The book covers topics such as financial features of electronic medical records, financial, and clinical features of hospital information systems. It also discusses the financial future of mental health programs in addition discussing hospital revenue enhancements. Print ISBN: 978-1-4665-5873-1 eBook ISBN: 978-1-4665-5874-8 September 2013, 7 x 10, 358 pp. Suggested Price: $71.95 / £45.99

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Health Administration & Policy / Healthcare Financial Management

Medical Staff Integration

Healthcare Financial Mgmt. / Healthcare Process Improvement 16

The Practical Guide to HIPAA Privacy and Security Compliance

A Leadership Journey in Health Care

Second Edition

Virginia Mason’s Story

Rebecca Herold

Charles Kenney

Rebecca Herold, LLC, Van Meter, Iowa, USA

Virginia Mason Medical Center, Seattle Washington, USA

Kevin Beaver Principle Logic, Acworth, Georgia, USA

Following in the footsteps of its bestselling predecessor, this book is a one-stop, up-to-date resource on Health Insurance Portability and Accountability Act (HIPAA) privacy and security, along with the HITECH Act and the 2013 Omnibus Rule requirements. Updated and revised with several new sections, this edition defines what HIPAA is, what it requires, and what you need to do to achieve compliance. It provides an easy-to-understand overview of HIPAA privacy and security rules and compliance tasks. Supplying authoritative insights into real-world HIPAA privacy and security issues, it summarizes the analysis, training, and technology needed to properly plan and implement privacy and security policies.

Many people visit Seattle to learn the methods of the Virginia Mason Production System. When health care professionals travel to Seattle in search of knowledge, they invariably ask Virginia Mason teams: How did you do this? How have you progressed so far on quality, safety, access, efficiency, finances, and affordability? This book is an effort to answer those questions. Focusing on the immense importance of governance in the Virginia Mason story as well as a new initiative concerning respect for people, this book presents key lessons in improvement from the world leader in applying Lean methods and tools in health care. Print ISBN: 978-1-4822-9968-7 February 2015, 6-1/8 x 9-1/4, 144 pp. Suggested Price: $39.95 / £25.99

Print ISBN: 978-1-4398-5558-4 October 2014, 6-1/8 x 9-1/4, 544 pp. Suggested Price: $79.95 / £57.99

Revenue Cycle Management in Healthcare

A3 Problem Solving for Healthcare

Claudia Birkenshaw Garabelli

A Practical Method for Eliminating Waste

Modern Management Muse, Inc., Flint, Michigan, USA

Written to assist healthcare leaders and managers become more effective decision makers, problem solvers, and communicators within the revenue cycle and financial management areas of their organization, this book introduces the core components and concepts of the revenue cycle. It discusses the functions and responsibilities in the patient financial services (PFS) area; revenue stream techniques from a clinical perspective, contract management and finance, information systems and the revenue cycle, plus the nuts and bolts of the chargemaster and compliance. Chapters include tables, charts, figures, and example scenarios that illustrate key concepts.

Cindy Jimmerson

Print ISBN: 978-1-4398-5366-5 May 2015, 7 x 10, 275 pp., Soft Cover Suggested Price: $69.95 / £44.99

Print ISBN: 978-1-56327-358-2 June 2007, 8-1/2 x 11, 176 pp., Soft Cover Suggested Price: $71.95 / £45.99

5S for Healthcare

Accelerating Health Care Transformation with Lean and Innovation

Thomas L. Jackson Rona Consulting Group, Mercer Island, Washington, USA Lean Tools for Healthcare Series

Based on Hiroyuki Hirano’s classic 5 Pillars of the Visual Workplace and modeled after the Shingo Prize-winning Shopfloor Series for Lean Manufacturers, this work adopts a proven reader-friendly format to impart all the information needed to understand and efficiently implement lean methodology in a healthcare setting. Written by the principals involved with the Rona Consulting Group, who were responsible for the groundbreaking implementation of the Toyota Production System at the Virginia Mason Medical Center, it provides a wealth of transferable examples along with a step-bystep hands-on guide that will demonstrate how to get an entire organization positively involved in the process. Print ISBN: 978-1-4398-0350-9 eBook ISBN: 978-1-4398-0351-6 December 2009, 7 x 10, 120 pp., Soft Cover Suggested Price: $35.95 / £17.99

Lean Healthcare West, Missoula, Montana, USA

Written by an expert in Lean principles, this book offers an easy-to-use problem-solving method that can be applied to every aspect of healthcare to identify, understand, and improve processes. Illustrated with numerous A3s in various stages of development, this practical, easy-to-use workbook explains how to extend the VSM philosophy to a more focused perspective. Exploring the value of the A3 problem-solving tool in healthcare, it demonstrates the simplicity and completeness of the A3 tool and its applications to regulatory documentation and the activities of daily work.

The Virginia Mason Experience Paul E. Plsek This insider’s account of describes how Virginia Mason Medical Center has systematically integrated innovative structures, methods, and cultural practices into its implementation of Lean. Describing how an organization can create a strategy and build a culture of innovation and learning, it supplies concrete examples that show how Lean and innovation can work hand-in-hand to improve and transform value streams. The book also explains how to use the voices and experiences of patients and their families to drive improvement and innovation. Print ISBN: 978-1-4822-0383-7 eBook ISBN: 978-1-4822-0384-4 October 2013, 6-1/8 x 9-1/4, 216 pp. Suggested Price: $39.95 / £25.99

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Achieving Patient (aka Customer) Experience Excellence

Continuous Flow for Healthcare

Lessons From a Successful Cultural Transformation in a Hospital

Thomas L. Jackson

Rhonda Dishongh, Qaalfa Dibeehi, Kalina Janevska, and Gregory D. Erickson

Continuous flow (or cellular manufacturing) is an aspect of Lean production that can boost efficiencies by eliminating waste from a process. By arranging people and equipment into an efficient, process-based cell, this process creates a smooth flow that shortens lead times for delivery to customers. Part of the Lean Tools in Healthcare series, this userfriendly book will help to improve readers’ understanding of this tool. Through the use of margin assists, the book highlights key terms and points, healthcare examples, and how-to-steps.

Print ISBN: 978-1-4665-8308-5 eBook ISBN: 978-1-4665-8313-9 June 2013, 6-1/8 x 9-1/4, 137 pp. Suggested Price: $41.95 / £26.99

Achieving STEEEP Health Care Baylor Health Care System’s Quality Improvement Journey Edited by

David J. Ballard, MD, PhD, MSPH, FACP Chief Quality Officer, Baylor Scott & White Health and President, STEEEP Global Institute

As a system that has served urban, rural, and suburban populations, the Baylor Health Care System (BHCS) is an excellent case study on quality improvement. In recent years, BHCS has formalized its commitment to quality with the adoption of the STEEEP framework that supports the Institute of Medicine’s call for care that is safe, timely, effective, efficient, equitable and patient-centered (STEEEP). Telling the story of quality improvement at BHCS, this Shingo Prize winning book presents the contributions of senior leaders from diverse fields including physician leadership, nursing leadership, and quality improvement. Print ISBN: 978-1-4665-6537-1 eBook ISBN: 978-1-4665-6538-8 September 2013, 6 x 9, 310 pp. Suggested Price: $39.95 / £25.99

Print ISBN: 978-1-4665-5194-7 June 2015, 7 x 10, 120 pp., Soft Cover Suggested Price: $29.95 / £19.99

The Definitive Guide to Emergency Department Operational Improvement Employing Lean Principles with Current ED Best Practices to Create the “No Wait” Department Jody Crane, MD, MBA Emergency Physician, Mary Washington Hospital, Fredericksburg, Virginia, USA

Chuck Noon, PHD Professor of Management Science, College of Business, University of Tennessee, Knoxville, USA

With so many having nowhere else to turn for care, emergency departments (ED) have become cauldrons of resentment where neither the best needs of patient or hospital are served. Offering a solution to this fiscal and medical madness, this step-by-step guide shows how the application of Lean principles can lead to more efficient, cost-effective, and patient friendly departments. The book illustrates the application of Lean tools and concepts in EDs across the country. Print ISBN: 978-1-4398-0840-5 eBook ISBN: 978-1-4398-0841-2 April 2011, 7 x 10, 353 pp., Soft Cover Suggested Price: $99.95 / £63.99

The Basics of Process Mapping

Direct Pay

2nd Edition

A Simpler Way to Practice Medicine

Robert Damelio

Divya Srinivasan Sridhar

President, The Bottom Line Group, Dallas, Texas, USA

The first edition of this bestselling resource has been incorporated into the curriculum at forward thinking universities, in-house corporate improvement approaches, and the United Nations’ headquarters. Updated with new chapters and new tools to identify and isolate processes, this new edition explains how to use process mapping to initiate any improvement effort. It explains how to employ the three levels framework to draw distinct maps for the same work at the organization, process, and job/performer levels. Print ISBN: 978-1-56327-376-6 eBook ISBN: 978-1-4398-6318-3 May 2011, 6 x 9, 183 pp., Soft Cover Suggested Price: $22.95 / £14.99

Healthcare Process Improvement

Written by internationally acknowledged experts in the customer and patient experience movement, this book clearly outlines the principles and development phases of a great customer experience transformation. Using an engaging story, it allows readers to follow the journey of Community General, a healthcare organization that went from struggling to being nationally recognized for its performance and customer satisfaction. Demonstrating how Community General was able to achieve its cultural transformation, the book presents valuable lessons learned that can be applied across a wide range of industries.

Rona Consulting Group, Mercer Island, Washington, USA

This books reviews direct pay business models, clarifies what it is, how practices view and have been able to create business models using different fee structures including: fee for care; fee for extra service or fee for non-covered services, and fee for service hybrid models. The author includes interviews with physicians and case studies, a perspective on why and how the subject originated, how and why became important in a challenging health reform environment and suggests trends for the future. The book examines the possibilities of direct pay for improving the practice of medicine through greater efficiency and effectiveness. Print ISBN: 978-1-4987-0132-7 February 2015, 6-1/8 x 9-1/4, 288 pp., Soft Cover Suggested Price: $49.95 / £31.99

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Engineering Patient Safety in Radiation Oncology

Expanding the Capacity to Care

University of North Carolina’s Pursuit for High Reliability and Value Creation

Pierce Story, MPHM

Lawrence Marks, Lukasz Mazur, Bhishamjit Chera, and Robert Adams

Healthcare Process Improvement 18

Concept Development Capacity Strategies, Inc., Atlanta, Georgia, USA

The grand challenge for radiation oncology centers is to develop highly reliable systems and deliver value to every patient. This book is about the pathway of getting there. In a world of limited time and resources, any waste within the system serves as a distraction and as a hindrance to reliability and quality. The book describes proven concepts and examples that are borrowed from high reliability and value creation organizations to guide radiation oncology centers towards achieving their patient safety and quality goals.

Our nation’s capacity to care is destined to become increasingly constrained as an aging and increasingly unhealthy population must contend with a reduction in medical professionals and increasingly tight financial resources. We need a significant overhaul and rethinking of our entire healthcare system such that we simultaneously impact capacity, cost, quality, and accessibility. This book is a comprehensive guide to a new way to properly manage total community-wide care capacity. Though clear examples and actual project results, the book demonstrates the outcomes of driving otherwise siloed performance improvement efforts towards a systems-level way of thinking.

Print ISBN: 978-1-4822-3364-3 March 2015, 6-1/8 x 9-1/4, 328 pp. Suggested Price: $49.95 / £31.99

Print ISBN: 978-1-4665-9396-1 June 2015, 6-1/8 x 9-1/4, 224 pp. Suggested Price: $59.95 / £38.99

Engineering Solutions to America’s Healthcare Challenges Ryan Burge The Boulevard Consulting Group LLC., Alexandria, Virginia, USA

Engineering Solutions to America’s Healthcare Challenges covers the technologies, systems, and processes that are emerging in hospitals, clinics, community centers, universities, and the White House to repair healthcare in the United States. Focusing on the importance of individuals being proactive about their own state of health, it presents a systems approach to changing the way healthcare professionals do business and take care of their patients. It presents proven Lean and Six Sigma tools that can help any healthcare organization begin making operational improvements that result in a better quality of care for patients. Print ISBN: 978-1-4665-8355-9 eBook ISBN: 978-1-4665-8356-6 December 2013, 6-1/8 x 9-1/4, 181 pp. Suggested Price: $62.95 / £39.99

Getting to Standard Work in Health Care Using TWI to Create a Foundation for Quality Care Patrick Graupp TWI Institute, Liverpool, New York, USA

Martha Purrier Virginia Mason Medical Center, Seattle, Washington, USA

Addressing the challenges involved with achieving standard work in health care, this book describes the Training Within Industry (TWI) Job Instruction method. This tool has been used by Toyota and other Japanese companies in creating a strong foundation for standardization in their production practice. The text places this methodology squarely within the health care paradigm. Using examples, case studies, and terminology that all health care practitioners can understand, the authors show how this method can make all the difference in the delivery of quality health care while serving as a foundation for successful Lean practice in health care. Print ISBN: 978-1-4398-7850-7 eBook ISBN: 978-1-4398-7851-4 August 2012, 7 x 10, 223 pp., Soft Cover Suggested Price: $65.95 / £41.99

The Executive Guide to Healthcare Kaizen

The Guide to Achieving STEEEP™ Health Care

Leadership for a Continuously Learning and Improving Organization

Baylor Scott & White Health’s Quality Improvement Journey

Mark Graban

David J. Ballard, MD, PhD.

Chief Improvement Officer, KaiNexus, San Antonio, Texas, USA

Joseph E. Swartz Director of Business Transformation, Franciscan St. Francis Health, Indianapolis, Indiana, USA

Delivering an accessible introduction to Kaizen principles, this volume is for hospital and medical organization leaders who want to engage every employee and physician in ongoing daily continuous improvement benefitting patients, staff, and the long-term good of the organization. Specifically written for senior leaders and managers who need to understand the power of this core Lean methodology, the book explains the practical actions that are required to create a lasting Kaizen culture in a healthcare system. Print ISBN: 978-1-4665-8641-3 eBook ISBN: 978-1-4665-8643-7 August 2013, 6-1/8 x 9-1/4, 200 pp., Soft Cover Suggested Price: $29.95 / £19.99

Baylor Health Care System (BHCS) has formalized its commitment to quality with the adoption of the STEEEP framework supporting the Institute of Medicine’s call for health care that is safe, timely, effective, efficient, equitable, and patient centered. This workbook is a companion to BHCS’s recent book Achieving STEEEP Health Care. It presents practical approaches and tools, including sample workflows, forms, charters, and checklists, that health care delivery organizations can use to organize, lead, execute, and measure the impact of their own improvement efforts. Print ISBN: 978-1-4822-3681-1 December 2014, 7 x 10, 160 pp., Soft Cover Suggested Price: $59.95 / £38.99

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Health IT as a Tool for Prevention in Public Health Policies

Healthcare Kaizen Engaging Front-Line Staff in Sustainable Continuous Improvements

Discussing electronic health, health informatics, and electronic medical records (EMRs), this book illustrates the current state of Health Information Technology (HIT) in the United States. It investigates the converging problems of chronic disease in the U.S., societal welfare, childhood obesity, and lack of healthcare for the economically disadvantaged. Describing how HIT can be utilized by the government, providers, and individuals to bridge the gap between populations that suffer from high levels of public health concerns, the book outlines innovative public policy solutions to a wide range of community problems. Print ISBN: 978-1-4822-1474-1 eBook ISBN: 978-1-4822-1475-8 January 2014, 6-1/8 x 9-1/4, 292 pp., Soft Cover Suggested Price: $59.95 / £38.99

Mark Graban Chief Improvement Officer, KaiNexus, San Antonio, Texas, USA

Joseph E. Swartz Director of Business Transformation, Franciscan St. Francis Health, Indianapolis, Indiana, USA

This Shingo Prize-winning book focuses on daily continuous improvement, or Kaizen, for healthcare professionals and organizations. It shares some mechanics for facilitating Kaizen, but more importantly covers the management mindsets and philosophies required to make Kaizen work effectively in a department or as an organization-wide program. All of the examples are real healthcare examples shared by Franciscan Alliance Health System and other leading organizations, with many color pictures and illustrations of Kaizens. This book will be helpful to healthcare organizations that have embraced weeklong improvement events, but now want to move beyond just doing events into a more complete Lean management system. Print ISBN: 978-1-4398-7296-3 eBook ISBN: 978-1-4665-6797-9 June 2012, 8-1/2 x 11, 408 pp., Soft Cover Suggested Price: $65.95 / £41.99

Healthcare Analytics An Introduction to the Role of Data Analytics in Transforming Care Suzanne Moss Richins Global Targeting Inc., Ogden, Utah, USA

This book introduces data analytics with how-to applications and the theories behind and how to apply them in today’s environment. The author provides a discussion about the sources and uses of data needed to improve care while decreasing costs. She also includes practical applications for the reader to apply and use in real life problems and processes to improve patient safety, clinical process improvement, patient engagement and workflow process improvement. Print ISBN: 978-1-4822-9917-5 October 2015, 6-1/8 x 9-1/4, 248 pp. Suggested Price: $59.95 / £38.99

Healthcare Process Redesign Methods and Approaches Jean Ann Larson This book provides a team-based, practical approach to redesigning existing processes and creating new processes in the healthcare industry. The simple, yet effective, methods and tools described may precede or parallel other process and continuous improvement methods and tools, including PDSA, Lean, and Six Sigma. The proven approach presented in the book has already helped many organizations create new service line processes, prepare for population health initiatives, redesign care management, and implement centralized scheduling and new technologies. The approach is well grounded in organization change and project management principles to ensure that the resulting work is implemented, accepted, and sustained. Print ISBN: 978-1-4822-2514-3 May 2015, 7 x 10, 275 pp., Soft Cover Suggested Price: $59.95 / £38.99

Healthcare Hazard Control and Safety Management

Innovations in Healthcare Management

Second Edition

Cost-Effective and Sustainable Solutions

James T. Tweedy International Board for Certification of Safety Managers, Helena, Alabama, USA

Surpassing the standard set by the first edition, Healthcare Hazard Control and Safety Management, Second Edition presents expansive coverage for healthcare professionals serving in safety, occupational health, hazard materials management, quality improvement, and risk management positions. In addition to providing easily digested information, the author has constructed practical checklists and forms that can be readily put to use. Updates to the second edition include additional information on leadership, performance improvement, risk management, organizational culture, behavioral safety, root cause analysis, new OSHA and Joint Commission requirements, and regulatory changes. Print ISBN: 978-1-57444-306-6 eBook ISBN: 978-1-4200-2546-0 June 2005, 7 x 10, 816 pp. Suggested Price: $172.95 / £110.00

Edited by

Vijai Kumar Singh Simpler Consulting, Gurgaon, India

Paul Lillrank Although new technologies, devices, and methods are promising, healthcare is in need of a revolution in organization and management. Innovations in Indian healthcare--particularly low-cost, high-volume solutions that improve access to care--have attracted global attention. This book brings together experiences and contributions of practitioners and academics to describe and analyze emerging innovations in health service management, production and delivery, and discuss their implications to the world. Print ISBN: 978-1-4822-5209-5 February 2015, 6-1/8 x 9-1/4, 408 pp. Suggested Price: $59.95 / £38.99

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Healthcare Process Improvement

Divya Srinivasan Sridhar

Just-in-Time for Healthcare Thomas L. Jackson Rona Consulting Group, Mercer Island, Washington, USA Lean Tools for Healthcare Series

Healthcare Process Improvement

Part of the Lean Tools for Healthcare series, this userfriendly book is designed to improve understanding of just-in-time, a system for producing and delivering the right items to the right place at the right time in the right amounts. This text discusses why JIT is important for healthcare by explaining how it establishes a system of supplying service to the customer, patient, or healthcare provider at precisely the right time, in the correct amounts and without errors. Presented in practical terms, this book, through the use of margin assists, contains key terms and points, healthcare examples and how-to steps.

Driving Culture Change to Increase Value Joan Wellman, Howard Jeffries, and Pat Hagan Blending case studies with theory, this book describes how the healthcare value proposition can be changed by reducing waste, variation, and complexity in healthcare. It reveals the leadership tenacity and culture change required to remove waste from healthcare processes and eliminate the root cause of soaring costs, poor quality and safety, and limited access. It provides practical, applicable advice alongside personal and organizational stories and case studies told by physician and administrative leaders, all students of the Toyota Production System.

Print ISBN: 978-1-4398-3745-0 June 2015, 7 x 10, 120 pp., Soft Cover Suggested Price: $28.95 / £18.99

Print ISBN: 978-1-4398-2865-6 eBook ISBN: 978-1-4398-2866-3 December 2010, 6-1/8 x 9-1/4, 292 pp., Soft Cover Suggested Price: $68.95 / £43.99

Kaizen Workshops for Lean Healthcare

Lean Design Handbook for Healthcare Facilities

Edited by

Michael Hogan

Thomas L. Jackson

Managing Member, Progressive Business Solutions, LLC, Plainfield, Illinois, USA

Rona Consulting Group, Mercer Island, Washington, USA Series: Lean Tools for Healthcare Series

Part of the Lean Tools for Healthcare series, this book describes exactly what a kaizen event is and details all the phases necessary for implementing continuous improvement practices in your healthcare organization. It walks readers through the steps of conducting an effective kaizen workshop-one that is well planned, well implemented, and well monitored. The information is presented in an easyto-assimilate format. Numerous illustrations reinforce the text and margin assists call your attention to key terms, healthcare examples, and how-to steps.

Leading the Lean Healthcare Journey

Print ISBN: 978-1-4398-4152-5 eBook ISBN: 978-1-4398-4155-6 August 2012, 7 x 10, 120 pp., Soft Cover Suggested Price: $31.95 / £19.99

Leading Healthcare Transformation A Primer for Clinical Leaders Maulik Joshi Health Research & Educational Trust, Chicago, Illinois, USA

Rishi Sikka

John K. Laur Dekker/Perich/Sabatini, Albuquerque, New Mexico, USA

Healthcare organizations are realizing the need not only for Lean improvements but also for getting the best design possible to enhance what Lean can give them. This book describes a method to assist hospitals and healthcare facilities in designing their buildings and spaces with higher efficiencies and better staff and patient flows. Teaching leadership engagement in the design process and beyond, the book identifies ways to achieve commitment for durable and sustainable change as well as the continuous improvement required for more efficient design. Print ISBN: 978-1-4822-1546-5 May 2015, 7 x 10, 300 pp. Suggested Price: $69.95 / £44.99

The Lean Healthcare Dictionary An Illustrated Guide to Using the Language of Lean Management in Healthcare Rona Consulting Group

A succinct and practical primer on health care transformation, this book is a key resource for any clinician who finds themselves in a leadership position at any point in the organization hierarchy. Topics include a discussion on various quality improvement processes including Lean and Six Sigma; specific strategies and tools to both sustain and spread improvement; how to build a culture of safety; principles and practices for creating a high reliability organization; how to leverage health information technology for clinical improvement; and how to improve care coordination to reduce readmissions.

In today’s economy, with reduced reimbursement and higher scrutiny on quality patient care, those in traditional management engineering roles are required to change from manufacturing positions to roles as process improvement specialists. Nurses are participating in Lean training and coming out thinking the consultants don’t understand their work. This book combines Lean terminology and healthcare terms. Each entry provides a complete description of a Lean term and provides an example of its use in healthcare. Conversely, healthcare terms are related back to its use within a Lean environment. It’s a dual-faceted book which explains Lean and healthcare terminology.

Print ISBN: 978-1-4987-0018-4 July 2015, 6-1/8 x 9-1/4, 175 pp. Suggested Price: $49.95 / £31.99

Print ISBN: 978-1-4822-3289-9 November 2014, 6 x 9, 117 pp., Soft Cover Suggested Price: $39.95 / £25.99

Advocate Health Care, Downers Grove, Illinois, USA

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Lean Hospitals

Lean-Led Hospital Design

Improving Quality, Patient Safety, and Employee Engagement, Second Edition

Creating the Efficient Hospital of the Future

Mark Graban

Naida Grunden

Chief Improvement Officer, KaiNexus, San Antonio, Texas, USA

Naida Grunden, L.L.C. - Medical Communications, Bellingham, Washington, USA

Building on the success of the Shingo Prize-Winning first edition, Lean Hospitals, Second Edition explains how to use the Lean management system to improve safety, quality, access, and morale while reducing costs. Lean healthcare expert Mark Graban examines the challenges facing today’s health systems, including rising costs, falling reimbursement rates, employee retention, and patient safety. This edition includes new material on process audits, performance measures, employee suggestion management, and strategy deployment. It contains new and updated case studies as well as revised chapters on patient safety and medical errors.

Charles Hagood

Lean Leadership for Healthcare Approaches to Lean Transformation Ronald G. Bercaw Written by a Shingo Prize-winning author and Lean sensei, this book explains how to apply Lean improvement to clinical and non-clinical processes. It presents valuable lessons learned by the author over the years of leading improvements in this complex industry and lays out a clear roadmap for initiating Lean improvements. Illustrating the leadership behaviors required for sustainable success, the book reviews the fundamentals of Lean and explains how to link a strategy of continuous improvement to corporate strategy to achieve operational excellence. Print ISBN: 978-1-4665-1554-3 eBook ISBN: 978-1-4665-1555-0 April 2013, 6 x 9, 254 pp., Soft Cover Suggested Price: $49.95 / £31.99

The Lean Prescription Powerful Medicine for Our Ailing Healthcare System Patricia A. Gabow University of Colorado, School of Medicine, Denver, USA

Philip L. Goodman Director (Retired), Lean Systems Improvement Department, Denver Health, Colorado, USA

Lean-Led Hospital Design explains how hospitals can be built to increase patient safety and reduce wait times while eliminating waste, lowering costs, and easing some of healthcare’s most persistent problems. It supplies a simplified timeline of architectural planning—from start to finish—to guide readers through the various stages of the Lean design development philosophy, including Lean architectural design and Lean work design. It includes examples from several real healthcare facility design and construction projects, as well as interviews with hospital leaders and architects. Print ISBN: 978-1-4398-6828-7 eBook ISBN: 978-1-4665-5834-2 March 2012, 7 x 10, 338 pp. Suggested Price: $76.95 / £49.99

Leveraging Lean in Ancillary Hospital Services Creating a Cost Effective, Standardized, High Quality, Patient-Focused Operation Charles Protzman, Joyce Kerpchar, and George Mayzell, MD, MBA, FACP

Healthcare Process Improvement

Print ISBN: 978-1-4398-7043-3 eBook ISBN: 978-1-4665-1142-2 November 2011, 7 x 10, 268 pp., Soft Cover Suggested Price: $55.95 / £35.99

President & Founder, Healthcare Performance Partners, Inc. Gallatin, Tennessee, USA

This how-to book examines Lean tools and concepts as applied to nutritional services, inpatient floors, pharmacy, and radiology—explaining how tools implemented in one area can benefit other areas of the hospital. The authors include a detailed case study for each area that describes how Lean was implemented and which tools were used to achieve the desired results. Describing Lean tools and methodologies in detail, the book identifies Lean solutions specific to the needs of hospital support and ancillary services departments. Print ISBN: 978-1-4822-3729-0 December 2014, 7 x 10, 296 pp., Soft Cover Suggested Price: $59.95 / £38.99

Leveraging Lean in Medical Laboratories Creating a Cost Effective, Standardized, High Quality, Patient-Focused Operation Charles Protzman, Joyce Kerpchar, and George Mayzell, MD, MBA, FACP

This book is written by a seasoned physician, teacher, and scientist who was the CEO of a large integrated system for 20 years. It is a complete how-to book on implementing a Lean transformation in a healthcare system that includes not only a hospital but also HMO, community health centers, call centers and paramedics. Providing an accessible explanation of the Lean philosophy and tools, the book outlines a detailed approach to Lean implementation. It includes helpful exercises and examples of Lean applications.

Lean principles can help laboratories significantly increase speed, efficiency, and quality. A Lean laboratory drives up efficiencies and quality without increasing costs or compromising quality. This is a ‘how-to’ book for a Lean implementation that combines Lean tools and concepts as applied to the laboratory. The first part of the book provides an overview of Lean with individual descriptions of each of the lean tools. The second half contains a detailed case study which demonstrates how Lean was implemented and the tools used to achieve the desired results.

Print ISBN: 978-1-4822-4638-4 October 2014, 6-1/8 x 9-1/4, 183 pp. Suggested Price: $39.95 / £25.99

Print ISBN: 978-1-4822-3447-3 December 2014, 7 x 10, 272 pp., Soft Cover Suggested Price: $59.95 / £38.99

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Leveraging Lean in Surgical Services

mHealth Multidisciplinary Verticals

Creating a Cost Effective, Standardized, High Quality, Patient-Focused Operation

Edited by

Joyce Kerpchar, Charles Protzman, and George Mayzell, MD, MBA, FACP

Healthcare Process Improvement 22

The result of implementing Lean in the surgical suite is a powerful and proven mix that enables members of crossfunctional teams to improve their processes, increase efficiency and financial performance. This is a ‘how-to’ book for a Lean implementation that combines Lean tools and concepts as applied to the surgical suite. The first part of the book provides an overview of Lean with detailed description of the tools used in a Lean implementation. The second half contains a detailed case study which demonstrates how Lean was implemented and the tools used to achieve the desired results. Print ISBN: 978-1-4822-3449-7 December 2014, 565, 320 pp., Soft Cover Suggested Price: $59.95 / £38.99

Management Engineering A Guide to Best Practices for Industrial Engineering in Health Care

Sasan Adibi School of Information Technology, Burwood, Australia

This book provides an overview of the emerging mHealth industry where various verticals are covered under a single volume. It links applications and technologies to key market and vendor players and also highlights interdependencies and synergies between various stakeholders. From the business perspective, this book provides an exposure to various business models and highlights the trends and directions where this vertical market is headed. In addition, it also considers the social perspectives. Print ISBN: 978-1-4822-1480-2 November 2014, 7 x 10, 754 pp. Suggested Price: $169.95 / £108.00

Mistake Proofing for Lean Healthcare Thomas L. Jackson Rona Consulting Group, Mercer Island, Washington, USA

Edited by

Jean Ann Larson

Lean Tools for Healthcare Series

Increasing costs and higher utilization of resources make the role of process improvement more important than ever in the health care industry. This book provides an overview of the practice of industrial engineering (management engineering) in the health care industry. It explains how to maximize the skills of management engineers in a health care setting and supplies tried and true techniques that can be implemented easily in most organizations. Filled with tools and documents to help readers communicate more effectively, it includes case studies that illustrate the proper application of these tools and techniques.

Mistake-proofing is an improvement technology that uses a device or procedure, also called a poka-yoke, to prevent defects or errors during a process. Mistake-proofing in healthcare can improve the quality of patient care and services; correct conditions in the process that allow for errors or mistakes; support ideas from knowledgeable staff to improve a process or area; and reduce costs to the organization by eliminating duplication of work. This user-friendly book introduces the concepts of Zero Quality Control (ZQC) and Poka-Yoke Systems. Using healthcare examples, this practical text explains the concept of mistake-proofing through the use of margin assists, key terms, and how-to-steps.

Print ISBN: 978-1-4665-7990-3 eBook ISBN: 978-1-4665-7991-0 November 2013, 7 x 10, 319 pp., Soft Cover Suggested Price: $59.95 / £38.99

Print ISBN: 978-1-4398-3743-6 April 2015, 7 x 10, 120 pp., Soft Cover Suggested Price: $28.95 / £18.99

Mapping Clinical Value Streams Thomas L. Jackson Rona Consulting Group, Mercer Island, Washington, USA Lean Tools for Healthcare Series

The value stream mapping methods described in Mapping Clinical Value Streams will help you achieve more efficient healthcare processes and will pave the way to an improved medical system with significantly reduced medical errors and other costly waste. Presented in an easy-to-assimilate format, the book includes examples from actual healthcare processes, plus numerous illustrations and margin assists that call your attention to key points. Value stream mapping icons make it easy to see and understand the ebb and flow of healthcare processes. Print ISBN: 978-1-4665-5184-8 eBook ISBN: 978-1-4665-5186-2 May 2013, 8-1/2 x 11, 123 pp., Soft Cover Suggested Price: $31.95 / £19.99

Paradox and Imperatives in Health Care Redirecting Reform for Efficiency and Effectiveness, Revised Edition Jeffrey C. Bauer Independent Health Futurist and Medical Economist, Chicago, Illinois, USA

The medical sector of the American economy has suddenly stopped growing. This unexpected outcome creates serious problems that cannot be solved by the Affordable Care Act and other one-size-fitsall reforms. In this concise and clearly written book, a leading health futurist/ medical economist takes a new, unbiased look at health care’s dysfunctions and proposes three specific actions to create the best health care system that 17 percent of GDP can buy. Dr. Bauer shows how the principles of efficiency and effectiveness can be used first to create a world-class delivery system, and then to provide care for all Americans. Print ISBN: 978-1-4665-9324-4 eBook ISBN: 978-1-4665-9325-1 August 2014, 6-1/8 x 9-1/4, 159 pp. Suggested Price: $39.95 / £25.99

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The Pittsburgh Way to Efficient Healthcare

Standard Work for Lean Healthcare

Improving Patient Care Using Toyota Based Methods

Thomas L. Jackson

Naida Grunden, L.L.C. - Medical Communications, Bellingham, Washington, USA

While there is plenty of data identifying where healthcare in America falls short, it can be a challenge to find practical, hands-on information about how to fix it. The critically acclaimed Pittsburgh Way to Efficient Healthcare changes that. This book provides a look at how principles borrowed from industry—in specific Toyota’s concept of lean manufacturing— can be applied to make healthcare safer, as well as more effective and less costly. The book is a compilation of case studies from units in different hospitals around the Pittsburgh region that successfully applied industrial principles to the benefit of patients and the satisfaction of employees. This book has already received rave reviews from a large number of public policy and health experts. Print ISBN: 978-1-56327-367-4 eBook ISBN: 978-1-4356-2822-9 December 2007, 6 x 9, 224 pp. Suggested Price: $49.95 / £28.99

Preparing for Continuous Quality Improvement for Healthcare Sustainability through Functional Tree Structures Reza Ziaee, MA, MSE, PhD, FHIMSS Catholic Healthcare West, Las Vegas, Nevada, USA

James S. Bologna, MBA Vice President, Business Research Group, Detroit, Michigan, USA

Improvements made in a stable environment will last and have a significant influence on the productivity and quality of an entire healthcare organization. This book provides a detailed presentation of Functional Tree Structures (FTS) and the functional interrelationships and interactions within an organizational structure. Describing how to identify department’s functional deficits, shortcomings, and waste, it guides readers to select the best course of action for their organization. The text illustrates key concepts with examples, case studies, and flow charts. Print ISBN: 978-1-4665-6770-2 November 2014, 6-1/8 x 9-1/4, 178 pp., Soft Cover Suggested Price: $49.95 / £31.99

Lean Tools for Healthcare Series

Proven to increase efficiencies in the manufacturing sector, Standard Work has become a key element in reducing process waste, ensuring patient safety, and improving healthcare services. Part of the Lean Tools for Healthcare Series, this reader-friendly book explains how to apply this powerful Lean tool to increase patient safety and reduce the cost of providing healthcare services. It illustrates how standardization can help you establish best practices for performing daily work and why it should be the cornerstone for all of your continuous improvement efforts. Print ISBN: 978-1-4398-3741-2 eBook ISBN: 978-1-4398-9201-5 July 2011, 7 x 10, 124 pp., Soft Cover Suggested Price: $31.95 / £20.99

The Power of Ideas to Transform Healthcare Engaging Staff by Building Daily Lean Management Systems Steven E. Hoeft and Robert W. Pryor Baylor Scott & White Healthcare System, Temple, Texas, USA

The first truly how-to deployment manual for Lean and TPS in healthcare, this book offers the key to healthcare’s biggest problems by focusing on what needs to be done and who needs to do it. Emphasizing the “currency” of ideas, the authors show how to get the most of inspired staff input through projects, problem solving, and daily “huddles” without taking valuable time away from work. They share hundreds of pictures, forms, tools, and tips to get your team engaged and explore ideas can reduce the cost of healthcare and motivate staff in the process. Print ISBN: 978-1-4987-0740-4 March 2015, 7 x 10, 250 pp., Soft Cover Suggested Price: $39.95 / £25.99

Second Victim

Transforming Health Care

Error, Guilt, Trauma, and Resilience Sidney Dekker

Virginia Mason Medical Center’s Pursuit of the Perfect Patient Experience

Griffith University, Nathan Campus, Australia

Charles Kenney

We tend to blame and forget those professionals who cause incidents and accidents, but they are victims too. They are second victims whose experiences of an incident or adverse event can be as traumatic as that of the first victims. This book goes through what we know about trauma, guilt, forgiveness and injustice and how these might be felt by the second victim. It discusses how to conduct investigations of incidents that do not alienate second victims or make them feel even worse. It enters into a conversation on support and resilience and where the responsibilities for creating it may lie.

Virginia Mason Medical Center, Seattle Washington, USA

Print ISBN: 978-1-4665-8341-2 eBook ISBN: 978-1-4665-8342-9 March 2013, 6-1/8 x 9-1/4, 128 pp., Soft Cover Suggested Price: $36.95 / £22.99

Healthcare Process Improvement

Naida Grunden

Rona Consulting Group, Mercer Island, Washington, USA

This Shingo Prize winner tells the story of a group of clinicians, administrators, frontline workers, trustees, and leaders blessed with vision, courage, and a relentless determination to improve. It is the story of a medical center transformed. Ultimately, it is the story of a new and possibly better way to take on the challenges we face in the U.S. to provide quality medical care while controlling costs. Print ISBN: 978-1-56327-375-9 eBook ISBN: 978-1-4398-6309-1 November 2010, 6 x 9, 248 pp. Suggested Price: $45.95 / £29.99

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Healthcare Process Imp. / Hospitality & Tourism Management 24

Unlocking Sustained Innovation Success in Healthcare Gregory C. McLaughlin Global Targeting Inc. Fort Lauderdale, Florida, USA

Suzanne Richins Global Targeting Inc., Ogden, Utah, USA

Outlining the critical need to apply innovation to reduce costs and improve efficiency in the healthcare industry, Unlocking Sustained Innovation Success in Healthcare details the reasons why innovation management is a must for all healthcare organizations. It describes how innovation, when implemented as a strategy, can yield sustainable success. This is the first in a series of books on how ENOVALE™ innovation process management operates for a specific market group. The book demonstrates how the ENOVALE process is used and how it can provide for innovation success in the healthcare sector.

Food Safety Researching the Hazard in Hazardous Foods Edited by

Barbara Almanza, Richard Ghiselli, and Mahmood A. Khan Series: Advances in Hospitality and Tourism

The book provides a thorough review of current food safety and sanitation information with practical applications of current research findings included. The book surveys and examines the prevailing research and applications and reviews specific operational issues such as power or water emergencies. It also covers food safety and sanitation in various environments, such as restaurants, schools, and fairs and festivals. It is multidisciplinary in that it comprises culinary, hospitality, microbiology, and operations analysis.

Print ISBN: 978-1-4822-3980-5 October 2014, 6-1/8 x 9-1/4, 247 pp. Suggested Price: $59.95 / £38.99

Print ISBN: 978-1-926895-70-3 eBook ISBN: 978-1-4822-2353-8 April 2014, 6 x 9, 510 pp. Suggested Price: $149.95 / £95.00

Value Stream Mapping for Healthcare Made Easy

Management Science Applications in Hospitality and Tourism

Cindy Jimmerson

Edited by

Lean Healthcare West, Missoula, Montana, USA

Value Stream Mapping for Healthcare Made Easy introduces readers to the simple but essential method from the Toyota Production System: the well-known Value Stream Mapping (VSM) system. It offers an easyto-learn introduction to VSM that can be used in every aspect of healthcare to identify, understand, and improve processes. Information included illustrates the simplicity and completeness of the tool and describes its applications to staff communication, regulatory documentation, and activities of daily work. The book also highlights simple-to-use data collection and interpretation as part of the VSM process. Print ISBN: 978-1-4200-7852-7 eBook ISBN: 978-1-4416-2390-4 August 2009, 8-1/2 x 11, 119 pp., Soft Cover Suggested Price: $68.95 / £43.99

Muzaffer Uysal and Zvi Schwartz Virginia Polytechnic Institute & State University, Blacksburg, USA Series: Advances in Hospitality and Tourism

This book goese beyond revenue management topics and presents a broad range of topics in management science applications as they relate to hospitality and tourism cases. It covers data analytics, e-commerce and technology, revenue and yield management, optimization methods, resource allocation, goal programming, dynamic programming, Markov chain models, trends analysis and detection, measuring potential and attractiveness in tourism development, performance measures and use of indices in hospitality and tourism, and more. There is a heightened interest in these areas of business applications in today’s data driven business environment, and this book addresses that interest. Print ISBN: 978-1-926895-71-0 January 2015, 6-1/8 x 9-1/4, 327 pp. Suggested Price: $129.95 / £82.00

The 21st Century Meeting and Event Technologies

Managing Sustainability in the Hospitality and Tourism Industry

Powerful Tools for Better Planning, Marketing, and Evaluation

Paradigms and Directions for the Future

Seungwon “Shawn” Lee, Dessislava Boshnakova, and Joe Goldblatt

Edited by

This is the first book in the field of meeting and event education to specifically and comprehensively address the area of technology. It includes examples of technology platforms, software, cloud-based systems, case studies, checklists, financial investments, educational resources, and other valuable information. Each chapter addresses the key competencies (standards) of the Meeting Professionals International Event Management International Competency Standards (EMICS). Each technology platform will directly support one of the standards identified through EMICS to ensure a correct fit with current and future industry expectations. Print ISBN: 978-1-77188-023-7 December 2014, 6-1/8 x 9-1/4, 450 pp. Suggested Price: $129.95 / £82.00

Vinnie Jauhari Series: Advances in Hospitality and Tourism

As the world’s natural resource base is limited, the world is looking for solutions in the domains of energy, water, alternate building materials, resource redeployment, and sustainable livelihoods as well. The tourism and hospitality industry is a large deployer of natural and created resources. The book discusses constituents of the hospitality sector and analyzes each of those from a sustainability standpoint. The book includes case studies that are global in nature and that show how sustainable applications can be used and how concerns can be addressed. Print ISBN: 978-1-926895-72-7 eBook ISBN: 978-1-4822-2356-9 April 2014, 6 x 9, 522 pp. Suggested Price: $129.95 / £82.00

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Tourism in Central Asia

Concepts, Regulations and Practices, Third Edition

Cultural Potential and Challenges

Mahmood A. Khan

Kemal Kantarci, Muzaffer Uysal, and Vincent P. Magnini

Pamplin College of Business, Falls Church, Virginia, USA

Since the late 1800s, when the idea was first conceived, the restaurant franchise has become a worldwide phenomenon. Opportunities abound for restaurateurs and food service professionals with the know-how to dive into and stay afloat in the growing, ever-changing sea of franchise operations. With the help of vignettes and case histories, this completely updated new edition explains how to operate a successful franchise, from developing a winning franchise concept to demystifying the legal intricacies of franchise agreements. Print ISBN: 978-1-926895-69-7 October 2014, 7-1/2 x 9-1/2, 618 pp. Suggested Price: $149.95 / £95.00

Strategic Winery Tourism and Management

Edited by

This book will be a major resource for all academic researchers and practitioners interested in issues dealing with the development of tourism, its potential and challenges, and policy and regulatory issues in the Central Asian countries of Kazakhstan, Uzbekistan, Turkmenistan, Kyrgyzstan, and Tajikistan. These countries are gaining more attention as emerging destinations. There is limited research that focuses on these countries with respect to their potential and characteristics as tourism destinations. This book aims to be an invaluable source for both practitioners and academicians who are in international marketing and tourism. Print ISBN: 978-1-77188-055-8 eBook ISBN: 978-1-4822-6214-8 September 2014, 6 x 9, 396 pp. Suggested Price: $119.95 / £76.99

Cybervetting

Building Competitive Winery Tourism and Winery Management Strategy

Internet Searches for Vetting, Investigations, and Open-Source Intelligence, Second Edition

Edited by

Edward J. Appel iNameCheck LLC, Bethany Beach, Delaware, USA

Kyuho Lee Sonoma State University, Rohnert Park, California, USA Series: Advances in Hospitality and Tourism

The book presents cutting-edge knowledge and research related to strategic winery tourism and winery management. It highlights the major theories on strategic winery tourism and winery management and encompasses a variety of topics ranging from strategic winery tourism development to winery tasting room management. With chapters written by academic researchers and winery industry professionals, the purpose of the book is to explore the theoretical foundations of winery tourism and winery management. Print ISBN: 978-1-926895-68-0 September 2014, 6-1/8 x 9-1/4, 328 pp. Suggested Price: $149.95 / £95.00

The Snowden intelligence leak and the recent Navy Yard shooting have cast a bright light on what employers and background companies do to vet their employees. This second edition includes about 25 percent new information providing the latest tactics and guidelines for proper use of Internet vetting, investigations, and open-source intelligence on the Internet. The author outlines new tools and tactics to legally comb the Internet for any and all information on individuals to screen current and prospective employees. The book includes outcomes of recent legal cases relating to discoverable information on social media. Print ISBN: 978-1-4822-3885-3 November 2014, 6-1/8 x 9-1/4, 320 pp. Suggested Price: $79.95 / £49.99

Sustainability, Social Responsibility and Innovations in the Hospitality Industry

The Exchange

Edited by

Steven Dinkin, Barbara Filner, and Lisa Maxwell

H. G. Parsa

This book is for every director, manager, and supervisor who is tired of using trial and error to put out fires. Supplying readers with proven tools for resolving emotionally charged disputes, this go-to-guide details a four-stage process derived from the conflict resolution model used for more than 25 years at the National Conflict Resolution Center. Designed specifically for the workplace, this highly structured process facilitates the discussion of intense emotional issues so you can learn to preempt and deescalate disputes before they become volatile.

University of Denver, Colarado, USA

Vijaya (Vi) Narapareddy Daniels College of Business, Denver, Colorado, USA

A reference on sustainability, social responsibility, and green practices in hospitality and tourism, this book presents innovative research methods in sustainability, state-of-the-art research by leading internationally recognized scholars on this topic, providing an excellent source of quality research. Readers can expect to find several new ways to pursue research in sustainability.The book covers sustainability in the context of public policy and ethics, a popular topic with universal appeal to many disciplines beyond hospitality. It includes case studies and addresses sustainability issues from hotels, restaurants, tourism, travel, meetings, and others, with authors from all five continents.

A Bold and Proven Approach to Resolving Workplace Conflict

Print ISBN: 978-1-4398-5298-9 eBook ISBN: 978-1-4398-5299-6 April 2011, 6-1/8 x 9-1/4, 138 pp., Soft Cover Suggested Price: $45.95 / £28.99

Print ISBN: 978-1-926895-67-3 January 2015, 6 x 9, 450 pp. Suggested Price: $139.95 / £89.00

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Hospitality & Tourism Management / Human Resources & Training

Restaurant Franchising

Incidental Trainer A Reference Guide for Training Design, Development, and Delivery

Human Resources & Training / Leadership & Strategy 26

Margaret Wan EOH Consulting, Saint Petersberg, Florida, USA

This book guides the incidental trainer through the process of training in order to help them achieve effectiveness in their program. The first part of the text explains the fundamental steps, from assessing the training needs to validating the training program. The second part covers advanced topics such as how to build a business case for the training budget and training in the virtual environment. Providing ready-to-use checklists and templates, the author presents universal training techniques, including instructional strategies that can be applied to the changing workplace. Print ISBN: 978-1-4398-5790-8 eBook ISBN: 978-1-4398-5798-4 November 2013, 6-1/8 x 9-1/4, 216 pp. Suggested Price: $83.95 / £53.99

Six Sigma for Powerful Improvement A Green Belt DMAIC Training System with Software Tools and a 25-Lesson Course Charles T. Carroll Independent Consultant, Olathe, Kansas, USA

The Six Sigma Define-Measure-Analyze-ImproveControl (DMAIC) philosophy and procedures are widely accepted as valuable tools for achieving the most economical and rigorous possible understanding and management of all aspects of operations. This book presents methods and strategy that should alleviate unwarranted concerns about the perceived complexity and training and implementation costs of DMAIC. The author clarifies the long-accepted statistical and logical processes of Six Sigma. He uses the Excel environment to illustrate how modern business people can properly execute its doctrine and procedures to improve any venture. Print ISBN: 978-1-4665-6469-5 eBook ISBN: 978-1-4665-6470-1 May 2013, 8-1/2 x 11, 524 pp. Suggested Price: $104.95 / £65.99

Managing Workers’ Compensation

Workplace Safety and Health

A Guide to Injury Reduction and Effective Claim Management

Assessing Current Practices and Promoting Change in the Profession

Keith Wertz and James J. Bryant

Thomas D. Schneid

Midwestern Insurance Alliance, Louisville, Kentucky, USA

Eastern Kentucky University, Richmond, USA

Occupational Safety & Health Guide Series

Laying out management and safety procedures that reduce injuries and the aggravation that follows, this book covers hiring, training, and managing employees with injury avoidance in mind. The authors provide a blueprint for dealing with injured employees and their families, and for determining the correct time for the employee to return to work. The book discusses the all-important issues of fraud, modified duty, substance abuse testing, and accident investigations. It also provides guidance for managing safety efforts in a manner that controls workers’ compensation cost. The book shows readers how they can impact - favorably - the amount their organization pays in premiums.

The safety profession often clings to the basic believes and practices which evolved during the early years after the announcement of the Occupational Safety and Health Act in 1970. This book reviews and challenges many of the commonly accepted practices as well as misconceptions about safety in the workplace and provide new and innovative options for safety professionals to consider. It examines many of the basic assumptions in the safety profession and challenge the reader to assess and evaluation their activities in search of a better and more effective way of achieving the results necessary to be competitive in today’s workplace.

Print ISBN: 978-1-56670-348-2 December 2000, 6-1/8 x 9-1/4, 312 pp. Suggested Price: $132.95 / £85.00

Security Management for Occupational Safety Michael Land Eastern Kentucky University, Richmond, USA Occupational Safety & Health Guide Series

This book is written for the Occupational safety managers who want to be more effective managers as well as for the students who would like to become occupational safety managers as their profession. A critical thinking approach provides a methodical process to look at the occupational safety management functions so they can better tailor safety to any organization. This book presents the most accurately balanced picture of occupational safety management functions by using a critical thinking approach to interpret data as a tool for providing more effective safety management. Print ISBN: 978-1-4665-6120-5 eBook ISBN: 978-1-4665-6121-2 November 2013, 6-1/8 x 9-1/4, 204 pp. Suggested Price: $94.95 / £59.99

Print ISBN: 978-1-4398-7410-3 eBook ISBN: 978-1-4398-7411-0 May 2014, 6-1/8 x 9-1/4, 227 pp., Soft Cover Suggested Price: $79.95 / £49.99

The “Success or Die” Ultimatum Saving Companies with Blended, Long-Term Improvement Formulas Steven Borris Productivity Jigsaw, Ltd.

Daniel Borris Improvement techniques are like spices: better when blended. Many organizations seem to lose sight of the techniques that still work in addition to Lean & Six Sigma and TPM. This book is a collection of simple stories that show the best ways to find and fix four companies’ problems. The authors use the most appropriate tools for the problems. It shows that four different companies all suffer much the same issues but explains why they think are unique. Print ISBN: 978-1-4822-9903-8 March 2015, 6-1/8 x 9-1/4, 304 pp. Suggested Price: $39.95 / £25.99

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A Leader’s Guide to Achieving and Sustaining Excellence Larry E. Fast Pathways to Manufacturing Excellence LLC

Explaining how to implement and sustain a top-down strategy for manufacturing excellence, this book provides a proven approach for delivering world-class performance while cultivating the right culture through leadership and mentoring. It describes how to achieve vertical and horizontal alignment across your organization and details the pathway to excellence via the 12 Principles of Manufacturing Excellence. It provides a method for tracking progress and includes a CD with color versions of the images in the text as well as a sample Manufacturing Excellence Audit, a sample Communications Plan, and a sample Training Plan. Print ISBN: 978-1-4398-7604-6 eBook ISBN: 978-1-4398-7605-3 October 2011, 6-1/8 x 9-1/4, 266 pp. Suggested Price: $45.95 / £28.99

20 Keys to Workplace Improvement

The Basics of Hoshin Kanri Randy K. Kesterson General Dynamics ATP, Charlotte, North Carolina, USA

This book uses an easy-to-follow story format to simplify and explain Hoshin Kanri. Supplying clear explanations of the steps of Hoshin Kanri, it advocates using Hoshin as an important tool for improving the existing planning and execution system while simultaneously moving the culture of the organization forward. The book provides readers with a new conceptual understanding of Hoshin Kanri as a powerful deployment system for strategic planning. Identifying a different path to success, it outlines a method for measuring overall business effectiveness that can help readers determine the focus of their corporate strategy. Print ISBN: 978-1-4822-1869-5 eBook ISBN: 978-1-4822-1870-1 August 2014, 6-1/8 x 9-1/4, 165 pp., Soft Cover Suggested Price: $19.95 / £13.99

Beyond Lean Production Emphasizing Speed and Innovation to Beat the Competition

Iwao Kobayashi Kobayashi is considered a genius by those who have adopted his reorganization strategies. Through this volume, he has helped many manufacturing companies integrate several of the best improvement methods into a coordinated system for drastic and continual improvement that will lead to enhanced quality and productivity and fewer errors. This program provides the strategies necessary to achieve ambitious goals through a five-level scoring system. It provides criteria for the five-levels that will guide your company to world-class status. Two valuable case studies demonstrate effective use by both a Japanese company and an American manufacturer. Print ISBN: 978-1-56327-109-0 November 1995, 7 x 10, 312 pp. Suggested Price: $74.95 / £47.99

Roger G. Lewandowski

Leadership & Strategy

The 12 Principles of Manufacturing Excellence

Covering the fundamentals needed to be competitive in today’s marketplace, this book provides readers with the tools to help their organizations achieve 100 percent effectiveness in Lean production. Explaining that overseas factories can’t compete with U.S. factories in speed of delivery to domestic customers, the book provides readers with the understanding required to add speed and urgency to all tasks in the office and the factory. It explains how to eliminate waste so readers will be able to meet and even exceed their customers’ expectations regarding service, quality, and cost. Print ISBN: 978-1-4822-1582-3 eBook ISBN: 978-1-4822-1583-0 February 2014, 6-1/8 x 9-1/4, 108 pp., Soft Cover Suggested Price: $29.95 / £25.99

27 The A3 Workbook

Clausewitz Talks Business

Unlock Your Problem-Solving Mind

An Executive’s Guide to Thinking Like a Strategist

Daniel D. Matthews Manufacturing Extension Partnership, National Institute of Standards and Technology

Facilitating participation and responsibility across an entire organization, this one-of-a-kind workbook takes readers step-by-step through the disciplined development of an A3 report, a single-sided piece of paper used by Lean companies to promote efficiency. The A3 provides all employees at all levels with a method to quickly identify a problem, analyze its root cause, select appropriate countermeasures, and communicate necessary actions to decision makers. The workbook includes worksheet templates that can be reproduced and used in future problem solving efforts. Print ISBN: 978-1-4398-3489-3 eBook ISBN: 978-1-4398-3490-9 October 2010, 8-1/2 x 11, 183 pp., Soft Cover Suggested Price: $59.95 / £37.99

Norton Paley Clausewitz Talks Business: An Executive’s Guide to Thinking Like a Strategist distills the wisdom of Carl von Clausewitz’s monumental 1832 classic On War— considered by many eminent scholars as the most distinguished Western work on war ever written. This book transposes Clausewitz’s most enduring concepts on leadership and strategy to help today’s executives and managers think like strategists. Tapping into the universal lessons of strategy, the book uncovers potential solutions to some of the most obstinate competitive problems. Print ISBN: 978-1-4822-2027-8 eBook ISBN: 978-1-4822-2028-5 May 2014, 6-1/8 x 9-1/4, 264 pp. Suggested Price: $49.95 / £31.99

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Closing the Communication Gap An Effective Method for Achieving Desired Results H. James Harrington Harrington Institute, Los Gatos, California, USA

Robert Lewis VP, Mission Support Development, Marketplace Missions, Inc., Citrus Heights, California, USA Series: The Little Big Book Series

Leadership & Strategy

This book can help readers improve communication by closing the communication gap—the gap between what the communicator means and what the listener actually understands. It supplies a complete overview of the various elements and dimensions of effective communication. Defining and discussing both the formal and the informal communication systems within an organization, it details the four types of poor-quality communication. It explains how to be a better listener, how to use social media in marketing, how to deal with difficult people, and helpful tips for public speaking. Print ISBN: 978-1-4665-7488-5 eBook ISBN: 978-1-4665-7489-2 October 2013, 6-1/8 x 9-1/4, 316 pp., Soft Cover Suggested Price: $31.95 / £19.99

The Expanded and Annotated My Life and Work Henry Ford’s Universal Code for World-Class Success William A. Levinson, Henry Ford, and Samuel Crowther

Henry Ford’s My Life and Work remains one of the most comprehensive books on management ever written: a universal code, to use Ford’s words, that applies to every human field of endeavor. It contains not only all the basic elements of what is now called the Toyota Production System, but also the organizational and human relations principles necessary to gain buy-in and engagement from all participants. This annotated edition intersperses Ford’s original material with detailed explanations and contemporary examples that put it into context for 21st century business leaders and Lean manufacturing practitioners. Print ISBN: 978-1-4665-5771-0 April 2013, 6-1/8 x 9-1/4, 319 pp. Suggested Price: $49.95 / £31.99

The Four Components of a Fast-Paced Organization

Freedom from Command and Control Rethinking Management for Lean Service John Seddon Proving that top-down decision making within serviceoriented businesses leads to managers who are detached from employees and daily operations, John Seddon demonstrates that decision-making based on purpose-related measures (such as putting customers first and improving services) can help managers reconnect with operations, see waste, and exploit opportunities for improvement. Through case material, this Toyota Production Systems adherent illustrates how systems thinking leads to improved service, revenues, and staff morale. He also posits that the service industry fundamentally differs from manufacturing, and shows how Toyota production principles can be transformed for application in that arena. Print ISBN: 978-1-56327-327-8 August 2005, 6 x 9, 256 pp. Suggested Price: $62.95 / £39.99

Hoshin Kanri for the Lean Enterprise Developing Competitive Capabilities and Managing Profit Thomas L. Jackson Rona Consulting, Mercer Island, Washington, USA

Winner of a Shingo Research and Professional Publication Award, this book facilitates an understanding of hoshin kanri as a grand design implemented through a system of team agreements. It defines an improved X-matrix that incorporates a scorecard for identifying improvement opportunities and converting them into bottom line results in terms that financial managers can support. Beyond theory, it demonstrates the mechanics of hoshin kanri to accelerate brand equity while initiating lean manufacturing and Six Sigma improvements. Accompanying the text is a CD containing forms, meeting agendas, and examples of X-matrices that are applicable to marketing, design engineering, and manufacturing. Print ISBN: 978-1-56327-342-1 August 2006, 8-1/2 x 11, 224 pp., Soft Cover Suggested Price: $68.95 / £43.99

Going Beyond Lean Sigma Tools

How to Outthink, Outmaneuver, and Outperform Your Competitors

Robert Baird

Lessons from the Masters of Strategy

This book examines the four components that must be in place for manufacturing and service organizations to achieve world-class business results: leadership and mentoring, process design and visual value streams, organization structure for sustainment, and fast knowledge sharing. The book illustrates the author’s actual experience working on a special Lean Sigma transformation at an organization going through a market alteration and having to consider outsourcing production to low-cost countries. The text illustrates how the four key components helped them achieve a doubling of productivity, a 75% improvement to their yield, and on time delivery above 90%.

Norton Paley

Print ISBN: 978-1-4822-0600-5 eBook ISBN: 978-1-4822-0602-9 November 2013, 6-1/8 x 9-1/4, 228 pp. Suggested Price: $41.95 / £26.99

Providing readers with a firm grasp of the roots of strategy, this book details how to develop strategies and the skills needed to apply them to a range of volatile competitive conditions. The author interweaves the classic works of the masters of strategy, such as Sun Tzu’s The Art of War and Carl von Clausewitz’s On War as well as the writings of Jomini, Machiavelli, the renowned 20th Century historian B. H. Liddell Hart, and others blending historical lessons with modern business practice. Their collective insights provide longevity, general acceptance, and authority to the workings of strategy. Print ISBN: 978-1-4665-6540-1 eBook ISBN: 978-1-4665-6541-8 April 2013, 6-1/8 x 9-1/4, 301 pp. Suggested Price: $49.95 / £31.99

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Intelligent Manufacturing Reviving U.S. Manufacturing Including Lessons Learned from Delphi Packard Electric and General Motors R. Bick Lesser

Leading the Lean Enterprise Transformation Second Edition George Koenigsaecker

Print ISBN: 978-1-4665-6404-6 eBook ISBN: 978-1-4665-6405-3 September 2013, 7 x 10, 332 pp., Soft Cover Suggested Price: $49.95 / £31.99

It’s About Time The Competitive Advantage of Quick Response Manufacturing Rajan Suri Founding Director, Center for Quick Response Manufacturing, Madison, Wisconsin, USA

Presenting the developments in QRM since the publication of Rajan Suri’s landmark text, Quick Response Manufacturing, this book illustrates how QRM can not only reduce lead times but also improve quality, reduce operating costs, and enable companies to gain a substantial market share. It explains how factories in advanced nations can use QRM strategy to compete with manufacturers in lowwage countries and provides helpful pointers for QRM implementation, including accounting strategies, novel cost-justification approaches, and a stepwise process for implementation. It also includes a CD with time-saving tips to help you work through implementation issues—including simple calculation methods and tools to support the design of your QRM strategy. Print ISBN: 978-1-4398-0595-4 eBook ISBN: 978-1-4398-0596-1 March 2010, 6-1/8 x 9-1/4, 228 pp. Suggested Price: $47.95 / £29.99

Leadership Basics for Frontline Managers

Updated with new figures and new information, the second edition of this bestselling reference describes how the metrics used by Toyota drive every line item in a good direction. It explains the use of value stream analysis at the leadership level and demonstrates how to structure kaizen events that improve the value stream. Presenting tactical organizational steps to sustain improvements, it explores the development of a corporate assessment and review structure in support of a lean transformation. The book introduces key leadership tools and discusses how to build a Lean culture. Print ISBN: 978-1-4398-5987-2 eBook ISBN: 978-1-4398-5988-9 September 2012, 6-1/8 x 9-1/4, 264 pp. Suggested Price: $54.95 / £34.99

The Lean Expert Educating and Elevating Lean Practitioners Throughout Your Organization Joseph Niederstadt Gates Corporation, Suzhou, China

This book provides a method to help organizations engage associates and help them become Lean experts in specific areas, including standardized work, value stream mapping, and TPM. By implementing the Lean Discipline Expert process, companies not only show that they believe their associates are their greatest assets, but they are creating an army of Lean resources within their organization. The book’s main focus is to provide a method with defined steps for the development of Lean-minded people working towards the achievement of “expert status” in their specific discipline. Print ISBN: 978-1-4822-5365-8 December 2014, 7 x 10, 184 pp., Soft Cover Suggested Price: $39.95 / £25.99

Textbook

Tips for Raising Your Level of Effectiveness and Communication Bill Templeman Focused on interpersonal management skills, Leadership Basics for Frontline Managers explains what it takes to improve how readers communicate and relate to employees, customers, and bosses. Each chapter dissects a different management skill and concludes with bullet points to help readers take action immediately. Illustrating key concepts with scenarios drawn from actual work situations, this is an ideal reference for anyone new management, experienced managers who want to sharpen their leadership skills, and anyone who finds themselves managing a diverse group of employees. Print ISBN: 978-1-4822-1995-1 eBook ISBN: 978-1-4822-1996-8 March 2014, 6-1/8 x 9-1/4, 151 pp., Soft Cover Suggested Price: $29.95 / £18.99

Leadership & Strategy

Simpler Consulting, Inc., Ottumwa, Iowa, USA

Examining the current U.S. manufacturing environment, including the unsustainable trade imbalance, this book outlines concrete suggestions that can help stop the outflow of manufacturing jobs and prosperity from our shores. The book explains why many companies have not reaped the benefits promised from the implementation of the multitude of improvement methodologies that have inundated manufacturers and outlines the steps companies can take to reverse this trend. The author’s background in engineering and manufacturing, in both national and international assignments, puts him in a unique position to supply insights on foreign competition that few are able to provide.

Lean Production for Competitive Advantage A Comprehensive Guide to Lean Methodologies and Management Practices John Nicholas Loyola University, USA

The Lean concepts and principles described in this book have revolutionized manufacturing practice and business conduct in a manner similar to what Henry Ford’s system did for mass manufacturing. Based on three decades of teaching experience, Lean Production for a Competitive Advantage introduces the Lean philosophy and illustrates the effective application of Lean tools with real-world case studies. From fundamental concepts to integrated planning and control in pull production and the supply chain, the text provides a complete introduction to Lean production. Print ISBN: 978-1-4398-2096-4 eBook ISBN: 978-1-4398-2099-5 July 2010, 7 x 10, 527 pp. Suggested Price: $94.95 / £59.99

For more information and a complete list of titles, visit us at www.crcpress.com

Leadership & Strategy

Make Your Business a Lean Business

Performance Acceleration Management (PAM)

How to Create Enduring Market Leadership

Rapid Improvement to Your Key Performance Drivers

Paul C. Husby

H. James Harrington

3M Company, St. Paul, Minnesota, USA

Harrington Institute, Los Gatos, California, USA

Jerome Hamilton

The Little Big Book Series

Written by business leaders for business leaders, this book is a how-to guide on transforming a business and building enduring market leadership. Based on the authors more than 60 years of experience, it provides the tools required to plan, align, and transform businesses, starting with the core business value proposition, and continuing through business planning, disciplined goal and resource alignment, and implementation management. It delineates a logical path to apply initial strategy to every detailed activity, engaging the entire organization to become more competitive day by day.

The first book in the Little Big Book Series, Performance Acceleration Management (PAM): Rapid Improvement to Your Key Performance Drivers, explains how to accelerate the rate of change and improvement in your organization to exceed your customers’ expectations. It introduces the PAM approach to accelerated performance improvement and explains how to use it to bring about significant change to your organization’s long-term performance. Delving into more than 50 years of experience helping organizations implement improvement approaches, H. James Harrington highlights key opportunities to add value to your organization.

Print ISBN: 978-1-4398-2999-8 June 2015, 6 x 9, 250 pp. Suggested Price: $49.95 / £31.99

Making the Case for Change Using Effective Business Cases to Minimize Project and Innovation Failures Christopher F. Voehl, H. James Harrington, and Frank Voehl The Little Big Book Series

Making the Case for Change provides executive teams and project managers with the information required to decide whether proposed projects should have resources applied to them. The book supports the development of strong business cases that link investments with program results and, ultimately, with the strategic outcomes of an organization. Ideal for executives and project/initiative managers seeking approval of an activity, initiative, program, or project, the book presents proven tips, advice, suggestions, templates, case studies and recommended courses of action on developing effective business cases.

Print ISBN: 978-1-4665-8051-0 eBook ISBN: 978-1-4665-8052-7 September 2014, 6-1/8 x 9-1/4, 265 pp., Soft Cover Suggested Price: $29.95 / £18.99

Maximizing Value Propositions to Increase Project Success Rates

Print ISBN: 978-1-4665-7257-7 eBook ISBN: 978-1-4822-0595-4 March 2013, 6-1/8 x 9-1/4, 220 pp., Soft Cover Suggested Price: $31.95 / £19.99

The Product Wheel Handbook Creating Balanced Flow in High-Mix Process Operations Peter L. King Lean Dynamics LLC, Newark, Delaware, USA

Jennifer S. King The product wheel (PW) design process has practical methods for finding the optimum sequence, therefore minimizing changeover costs and freeing up useful capacity. This book describes this proven technique for dealing with all of the issues related to multiple product situations. It walks the reader through a logical, detailed, step-by-step process for designing and implementing the PW technique. Breaking down a fairly complex design process down into discrete, practical, manageable steps, it includes a case study from actual practice that illustrates the design process and the benefits. Print ISBN: 978-1-4665-5418-4 eBook ISBN: 978-1-4665-5419-1 April 2013, 8-1/2 x 11, 219 pp., Soft Cover Suggested Price: $49.95 / £31.99

Quick Response Manufacturing

H. James Harrington and Brett Trusko

A Companywide Approach to Reducing Lead Times

The Little Big Book Series

Rajan Suri

In order to thrive in today’s increasingly competitive global environment, all sources of new and creative ideas within an organization must be considered. Value propositions allow innovators, who may otherwise be intimidated to voice their ideas, to prepare a document that outlines the potential value of their ideas. This book explains how to foster creativity in employees and encourage them to actively search for and document ideas that will add value to their organizations. Focusing on the necessary data collection efforts, it supplies readers with the understanding to create value propositions that separate profitable from unprofitable ideas. Print ISBN: 978-1-4665-7075-7 eBook ISBN: 978-1-4665-7076-4 April 2014, 6-1/8 x 9-1/4, 220 pp., Soft Cover Suggested Price: $29.95 / £18.99

Founding Director, Center for Quick Response Manufacturing, Madison, Wisconsin, USA

Developed by the author and now being employed by a number of businesses, Quick Response Manufacturing (QRM) is an expansion of time-based competition, aimed at a single target with the goal of reducing lead times. The key difference between QRM and other time-based programs is that QRM covers an entire organization, from the shop floor to the office, to sales and beyond. Providing guidelines for establishing a QRM enterprise, this volume builds upon kaizen, TQM, TPM, and other practice to help organizations streamline all functions of their operation. It shows how to quickly introduce products, along with ways to rethink materials and production management. Print ISBN: 978-1-56327-201-1 June 1998, 6 x 9, 576 pp. Suggested Price: $74.95 / £47.99

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Expert, Manager, Mentor

Techniques and Sample Outputs

Marvin T. Howell

H. James Harrington

This book explains and outlines the new role and characteristics of today’s facilitator. Discussing the tools and techniques that facilitators need to master to be successful, it illustrates the use of critical success factors (CSFs) for measuring progress towards achieving the objectives of a long-term program. The book examines the planning, conducting, and completing of meeting responsibilities in explicit detail and also highlights important factors not covered in the International Association of Facilitators (IAF) certification process. Print ISBN: 978-1-4822-5235-4 December 2014, 7 x 10, 288 pp., Soft Cover Suggested Price: $39.95 / £25.99

Harrington Institute, Los Gatos, California, USA

Chuck Mignosa Business Systems Architects, Santa Clara, California, USA The Little Big Book Series

This book presents, in a very brief form, the tools and techniques that must be mastered by an internal or external consultant assigned to manage an improvement project within an organization. It provides a short overview of each of these important tools but due to the large number of tools and techniques and the size limitation of the little big books many of them are not discussed in detail. In these cases references are provided where the reader can acquire the detailed knowledge required to use these tools effectively. Print ISBN: 978-1-4665-7726-8 March 2015, 6-1/8 x 9-1/4, 240 pp., Soft Cover Suggested Price: $29.95 / £18.99

Scalable Innovation A Guide for Inventors, Entrepreneurs, and IP Professionals Eugene Shteyn Stanford University, California, USA

Understanding A3 Thinking A Critical Component of Toyota’s PDCA Management System Durward K. Sobek II.

Max Shtein

University of Montana, Bozemont, USA

University of Michigan, Ann Arbor, USA

Based on recent advances in cognitive sciences, this book introduces a model for the innovation process, helping inventors, investors, and entrepreneurs to understand the nature and timing of opportunities and risks on the path to success. The authors apply systems thinking to discover real-life challenges, and provide tools for turning these challenges into opportunities for practical, scalable innovation. Using illustrative case studies, they analyze several landmark innovations in detail, revealing surprising and essential elements common to all of them. Print ISBN: 978-1-4665-9097-7 eBook ISBN: 978-1-4665-9098-4 June 2013, 6-1/8 x 9-1/4, 333 pp., Soft Cover Suggested Price: $49.95 / £31.99

Strategic Planning, Execution, and Measurement (SPEM)

Art Smalley Art of Lean, Huntington Beach, California, USA

The A3 report has proven to be a key tool in Toyota’s successful move toward organizational efficiency. The power of the A3 report, however, derives not from the report itself, but rather from the development of the dynamic culture required for the implementation of an A3 system. Winner of a Shingo Research and Professional Publication Prize, this manual highlights the deep learning and professional development that occurs in the A3 process. The authors show that the report is especially effective when implemented in conjunction with a PDCA-based management philosophy. It includes practical advice on how to write and review A3 reports. Print ISBN: 978-1-56327-360-5 March 2008, 6 x 9, 184 pp. Suggested Price: $49.95 / £28.99

Active Risk Management

A Powerful Tool for CEOs

Financial Models and Statistical Methods

Girish P. Jakhotiya

Tze Leung Lai

Considering the entire value chain, this book covers the complete process of strategic planning, execution, and measurement. It provides readers with methods for monitoring strategy execution that give early warning signals. It also introduces the Entrepreneurial Score Card – a tool for improving the impact of strategic planning and execution. A comprehensive case study illustrates the entire strategy formulation process—including execution, monitoring, and measurement. The text includes a strategy bank with 150 strategies in the five performance areas of a business.

Haipeng Xing

Print ISBN: 978-1-4665-6745-0 eBook ISBN: 978-1-4665-6746-7 May 2013, 7 x 10, 293 pp., Soft Cover Suggested Price: $71.95 / £45.99

Stanford University, California, USA SUNY, Stony Brook, New York, USA Chapman and Hall/CRC Financial Mathematics Series

Following the recent financial crisis, risk management in financial institutions, particularly in banks, has attracted widespread attention and discussion. Novel modeling approaches and courses to educate future professionals in industry, government, and academia are of timely relevance. This book introduces an innovative concept and methodology developed by the authors: active risk management. It is suitable for graduate students in mathematical finance/financial engineering, economics, and statistics as well as for practitioners in the fields of finance and insurance. The book’s website features the data sets used in the examples along with various exercises. Print ISBN: 978-1-4398-3948-5 June 2015, 6-1/8 x 9-1/4, 350 pp. Suggested Price: $89.95 / £57.99

For more information and a complete list of titles, visit us at www.crcpress.com

Leadership & Strategy / Mathematics & Statistices for Finance

The Results Facilitator

Textbook

Actuarial Models The Mathematics of Insurance, Second Edition Vladimir I. Rotar San Diego State University, California, USA

Mathematics & Statistices for Finance

Preparing students to take their actuarial exams, this text covers the basic models of insurance processes and presents the mathematical frameworks and methods used in actuarial modeling. It contains the standard material taught in actuarial modeling courses as well as several advanced topics. This second edition revises all chapters, especially material on the surplus process, and takes into account recent developments in teaching actuarial modeling. It includes a new chapter on pension models and new problems from Casualty Actuarial Society exams. Print ISBN: 978-1-4822-2706-2 eBook ISBN: 978-1-4822-2709-3 August 2014, 7 x 10, 654 pp., Pack - Book and Ebook Suggested Price: $99.95 / £63.99

Applied Time Series Modelling with Unobserved Components Matteo Maria Pelagatti Unobserved Components Models (UCMs) are a special class of time series models that have many advantages compared with other models in that they tend to provide more accurate forecasts and can be easily implemented. This book provides an overview of time series modelling using UCMs with an emphasis on real-world applications and solutions to practical problems. Detailed worked examples, primarily from economics and business, provide additional guidance on the use of appropriate software for each method. Print ISBN: 978-1-4822-2500-6 May 2015, 6-1/8 x 9-1/4, 250 pp. Suggested Price: $99.95 / £63.99

Commodities Edited by

Adversarial Risk Analysis David L. Banks, Jesus M. Rios Aliaga, and David Rios Insua Adversarial risk analysis is a relatively new area of research concerning decision making when there are intelligent opponents and uncertain outcomes. This book develops methods for the analysis of allocation decisions when there are intelligent adversaries aiming at increasing risk. In addition, the book provides a framework for adversarial risk analysis with examples throughout that illustrate its application.

M. A. H. Dempster Cambridge Systems Associates Limited, UK

Ke Tang Renmin University of China, Beijing Chapman and Hall/CRC Financial Mathematics Series

This book covers the fundamental theory of and derivatives pricing for major commodity markets as well as the interaction between commodity prices and the real economy and other financial markets. After an extensive theoretical and practical introduction, the book is divided into four parts covering oil products, natural gas, wine, soybeans, corn, gold, silver, copper, stocks, bonds, futures, currency markets, index products, and electricity markets.

Print ISBN: 978-1-4987-1239-2 June 2015, 6-1/8 x 9-1/4, 200 pp. Suggested Price: $89.95 / £57.99

Print ISBN: 978-1-4987-1232-3 April 2015, 6-1/8 x 9-1/4, 448 pp. Suggested Price: $149.95 / £95.00

Textbook

The Analysis of Time Series

Computational Actuarial Science with R

An Introduction, Sixth Edition

Edited by

Chris Chatfield

Arthur Charpentier

University of Bath, UK

University of Québec at Montreal, Canada

Series: Chapman & Hall/CRC Texts in Statistical Science

Chapman & Hall/CRC The R Series

Now in its sixth edition, this book provides an accessible, comprehensive introduction to the theory and practice of time series analysis. It covers a wide range of topics, including ARIMA probability models, forecasting methods, spectral analysis, linear systems, state-space models, and the Kalman filter. It also addresses nonlinear, multivariate, and long-memory models. Building on the success of earlier editions, the sixth edition was thoroughly revised and updated, and all of the data sets are available for download from the Internet. Its polished presentation and broad coverage make this simply the best introductory text on the subject available.

This book demystifies the computational aspects of actuarial science, showing that even complex computations can usually be done without too much trouble. Using simple R code, the book helps readers understand the algorithms involved in actuarial computations. It also covers more advanced topics, such as parallel computing and C/C++ embedded codes. Datasets used in the text are available in an R package from CRAN.

Print ISBN: 978-1-58488-317-3 July 2003, 6-1/8 x 9-1/4, 352 pp., Soft Cover Suggested Price: $83.95 / £42.99

Print ISBN: 978-1-4665-9259-9 eBook ISBN: 978-1-4665-9260-5 August 2014, 7 x 10, 656 pp. Suggested Price: $89.95 / £57.99

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Computational Methods in Finance

Economic-Mathematical Methods and Models under Uncertainty

Ali Hirsa

A. G. Aliyev

Caspian Capital Management, LLC, New York, USA Chapman and Hall/CRC Financial Mathematics Series

National Academy of Science of Azerbaijan, Baku

Helping readers accurately price a vast array of derivatives, this self-contained text explains how to solve complex functional equations through numerical methods. It addresses key computational methods in finance, including transform techniques, the finite difference method, and Monte Carlo simulation. Developed from the author’s courses at Columbia University and the Courant Institute of New York University, the book also covers model calibration and optimization and describes techniques, such as Kalman and particle filters, for parameter estimation.

This book covers mathematical programming, using the postulate spacial-time certainty of economic process at uncertainty conditions in finite-dimensional vector space and the principle piecewise-linear homogeneity of economic process at uncertainty conditions in finite-dimensional vector space. A special theory on constructing piecewise-linear economic-mathematical models was developed, and a criterion of multivariate prediction of economic process and their control at uncertainty conditions in a finite-dimensional vector space was suggested.

Print ISBN: 978-1-4398-2957-8 eBook ISBN: 978-1-4398-2958-5 September 2012, 7 x 10, 444 pp. Suggested Price: $93.95 / £62.99

Print ISBN: 978-1-926895-56-7 eBook ISBN: 978-1-4822-1267-9 December 2013, 6 x 9, 302 pp. Suggested Price: $129.95 / £82.00

Counterparty Risk and Funding

Textbook

A Tale of Two Puzzles Stéphane Crépey, Tomasz R. Bielecki, and Damiano Brigo Chapman and Hall/CRC Financial Mathematics Series

This book explains how to study risk embedded in financial transactions between the bank and its counterparty. The authors provide an analytical basis for the quantitative methodology of dynamic valuation, mitigation, and hedging of bilateral counterparty risk on over-the-counter (OTC) derivative contracts under funding constraints. They explore credit, debt, funding, liquidity, and rating valuation adjustment (CVA, DVA, FVA, LVA, and RVA) as well as replacement cost (RC), wrong-way risk, multiple funding curves, and collateral. Print ISBN: 978-1-4665-1645-8 eBook ISBN: 978-1-4665-1646-5 June 2014, 7 x 10, 388 pp. Suggested Price: $89.95 / £57.99

Essentials of Multivariate Data Analysis Neil H. Spencer University of Hertfordshire Hertfordshire Business School, de Havilland Campus, Hatfield, UK

Accessible to students and researchers without a substantial background in statistics or mathematics, this text explains the usefulness of multivariate methods in applied research. Unlike most books on multivariate methods, this one makes straightforward analyses easy to perform for those who are unfamiliar with advanced mathematical formulae. It uses an easily understood dataset to help explain the techniques and an Excel add-in to enable basic analyses, with both available on the book’s CRC Press web page.

Mathematics & Statistices for Finance

Textbook

Print ISBN: 978-1-4665-8478-5 eBook ISBN: 978-1-4665-8480-8 December 2013, 5-1/2 x 8-1/2, 186 pp., Soft Cover Suggested Price: $62.95 / £35.99

33 Dependence Modeling with Copulas

Textbook

Harry Joe

A Comprehensive Treatment

University of British Columbia, Vancouver, Canada Series: Chapman & Hall/CRC Monographs on Statistics & Applied Probability

This book covers recent advances in the field, including vine copula modeling of high-dimensional data. The author develops vine copula models and generalizations, discusses other multivariate constructions and parametric copula families, and presents dependence and tail properties to assist readers in copula model selection. He also covers inference, diagnostics, model comparison, numerical methods, and algorithms for copula applications. Software and code area available on the author’s website. Print ISBN: 978-1-4665-8322-1 eBook ISBN: 978-1-4665-8323-8 June 2014, 7 x 10, 480 pp. Suggested Price: $89.95 / £57.99

Financial Mathematics Giuseppe Campolieti and Roman N. Makarov Wilfrid Laurier University, Waterloo, Ontario, Canada Chapman and Hall/CRC Financial Mathematics Series

Tested and refined through years of the authors’ teaching experiences, this text provides a unified, self-contained account of the main theory and application of methods behind modern-day financial mathematics. With an abundance of examples, problems, and fully worked out solutions, the text introduces the financial theory and relevant mathematical methods in a mathematically rigorous yet engaging way. Unlike similar texts in the field, this one presents multiple problem-solving approaches, linking related comprehensive techniques for pricing different types of financial derivatives. Print ISBN: 978-1-4398-9242-8 eBook ISBN: 978-1-4398-9243-5 March 2014, 7 x 10, 829 pp. Suggested Price: $89.95 / £57.99

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Financial Modelling with Jump Processes

Introduction to Risk Parity and Budgeting

Second Edition

Thierry Roncalli

Peter Tankov Universite Paris VII, France

Rama Cont Chapman and Hall/CRC Financial Mathematics Series

Mathematics & Statistices for Finance

Including a new chapter on credit risk modeling and new developments in econometrics, this new edition of a bestseller provides an accessible overview of financials models based on jump processes used in risk management and option pricing. After presenting the necessary mathematics, the text addresses theoretical, numerical, and empirical issues. It demystifies technical difficulties for a better understanding of applications while presenting mathematical results in a rigorous, self-contained manner, accessible to readers with basic knowledge of the Black-Scholes model. Many numerical and empirical examples illustrate the concepts. Print ISBN: 978-1-4200-8219-7 June 2015, 6-1/8 x 9-1/4, 606 pp. Suggested Price: $89.95 / £57.99

Handbook of Discrete-Valued Time Series Edited by

Richard A Davis, Scott H. Holan, Robert Lund, and Nalini Ravishanker Series: Chapman & Hall/CRC Handbooks of Modern Statistical Methods

The analysis of discrete-valued time series encompasses a broad array of methodologies for dealing with the temporal dependencies that arise in modeling discrete data. This book covers an extensive set of approaches, motivated by a broad and diverse set of application areas, including epidemiology, business, genetics, and the environmental and ecological sciences. Providing a comprehensive, coherent, and unified overview of the subject, it contains rigorously-edited chapters from leading researchers and gives a balanced treatment of theory and applications with numerous case studies and examples.

Print ISBN: 978-1-4665-7773-2 August 2015, 7 x 10, 650 pp. Suggested Price: $119.95 / £76.99

Introduction to Credit Risk Modeling Second Edition

Lyxor Asset Management, Paris, France Chapman and Hall/CRC Financial Mathematics Series

Written by a well-known expert of asset management and risk parity, this book provides an up-to-date treatment of the risk parity approach, an alternative method to Markowitz optimization. It builds financial exposure to equities and commodities, considers credit risk in the management of bond portfolios, and designs long-term investment policy. The first part of the book gives a theoretical account of portfolio optimization and risk parity. Each chapter in the second part presents an application of risk parity to a specific asset class. Print ISBN: 978-1-4822-0715-6 eBook ISBN: 978-1-4822-0716-3 July 2013, 6-1/8 x 9-1/4, 440 pp. Suggested Price: $83.95 / £53.99

Introduction to Spatial Econometrics James LeSage McCoy College of Business Administration, San Marcos, Texas, USA

Robert Kelley Pace Louisiana State University, Baton Rouge, USA Statistics: A Series of Textbooks and Monographs

Introduction to Spatial Econometrics presents a variety of regression methods for analyzing spatial data samples that violate the traditional assumption of independence between observations. It explores a range of alternative topics, including maximum likelihood and Bayesian estimation, various types of spatial regression specifications, and applied modeling situations involving different circumstances. The authors clarify the often-mystifying phenomenon of simultaneous spatial dependence. MATLAB® toolboxes useful for spatial econometric estimation are made available on the authors’ websites. Print ISBN: 978-1-4200-6424-7 eBook ISBN: 978-1-4200-6425-4 January 2009, 6-1/8 x 9-1/4, 374 pp. Suggested Price: $109.95 / £69.99

Textbook

Introduction to Stochastic Calculus with Applications

Christian Bluhm, Ludger Overbeck, and Christoph Wagner

Gregory F. Lawler

Chapman and Hall/CRC Financial Mathematics Series

This text balances accessibility and rigor in teaching stochastic calculus to advanced undergraduate and graduate students in mathematics, economics, and finance. Avoiding the measure-theoretic formalism, the author presents the material in a natural order and keeps technical ideas to a minimum. Any technical material is covered in sections that are separate from the main text. Students are encouraged to write computer programs using C++, MATLAB®, or Mathematica®.

While continuing to focus on common mathematical approaches to model credit portfolios, this second edition presents updates on model developments that have occurred since the publication of the best-selling first edition. It contains a new section on multiperiod models and discusses recent developments in structured credit. Along with many worked out examples and numerical results, this edition also includes an expanded section on techniques for the generation of loss distributions as well as discussions of new topics, such as spectral risk measures, an axiomatic approach to capital allocation, and nonhomogeneous Markov chains. Print ISBN: 978-1-58488-992-2 eBook ISBN: 978-1-58488-993-9 June 2010, 6-1/8 x 9-1/4, 384 pp. Suggested Price: $94.95 / £59.99

University of Chicago, Illinois, USA

Print ISBN: 978-1-4665-7080-1 March 2015, 6-1/8 x 9-1/4, 250 pp. Suggested Price: $59.95 / £38.99

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Network and Adaptive Sampling

Textbook

Introduction to Stochastic Processes

Arijit Chaudhuri

Second Edition Gregory F. Lawler University of Chicago, Illinois, USA Chapman & Hall/CRC Probability Series

Focusing on mathematical ideas rather than proofs, this book provides access to important fundamentals of stochastic processes. This second edition features additional material on stochastic integration, with expanded discussion of Girsanov transformation, an introduction to the Feynman-Kac formula, and an exposition on the Black-Scholes formula with applications from the field of mathematical finance. This new edition also includes new and expanded topics such as Doob’s maximal inequality in the chapter on martingales and self similarity in the chapter on Brownian motion. It remains an ideal reference for professional mathematicians and statisticians as well as students.

Combining the two statistical techniques of network sampling and adaptive sampling, this book illustrates the advantages of using them in tandem to effectively capture sparsely located elements in unknown pockets. It shows how network sampling is a reliable guide in capturing inaccessible entities through linked auxiliaries. The text also explores how adaptive sampling is strengthened in information content through subsidiary sampling with devices to mitigate unmanageable expanding sample sizes. Empirical data illustrates the applicability of both methods. Print ISBN: 978-1-4665-7756-5 eBook ISBN: 978-1-4665-7757-2 August 2014, 6-1/8 x 9-1/4, 134 pp. Suggested Price: $79.95 / £49.99

Print ISBN: 978-1-58488-651-8 May 2006, 6-1/8 x 9-1/4, 248 pp. Suggested Price: $99.95 / £63.99

Nonlinear Option Pricing Textbook

Julien Guyon

Introduction to Stock Portfolio Management

Pierre Henry-Labordere

Gatfaoui Hayette Rouen School of Management, France

Emphasizing the need for knowledge of modern finance theory in portfolio management, this text explains why theory should precede mathematics when it comes to money management. It presents key concepts underlying portfolio management theory, followed by examples and applied exercises to enforce understanding of concepts and principles. The author introduces the basic notions of finance such as markets, uncertainty, and random asset prices and explains the economic grounds of stock portfolio optimization. The book also covers the asset selection process, efficient portfolios building, Markowitz optimization methodology, and performance assessment tools. Print ISBN: 978-1-4398-1190-0 April 2015, 6-1/8 x 9-1/4, 256 pp. Suggested Price: $79.95 / £49.99

Bloomberg LP, New York, New York, USA Société Générale, Paris, France Chapman and Hall/CRC Financial Mathematics Series

Written by two leaders in quantitative research, this book compares various numerical methods for solving highdimensional nonlinear problems arising in option pricing. Designed for practitioners, it is the first authored book to discuss nonlinear BlackScholes PDEs and compare the efficiency of many different methods, including novel techniques for pricing options, calibrating models, and more. The book helps quants develop both their analytical and numerical expertise, building intuition through numerous real-world examples of numerical implementation.

Mathematics & Statistices for Finance

Indian Statistical Institute, Kolkata, India

Print ISBN: 978-1-4665-7033-7 eBook ISBN: 978-1-4665-7034-4 December 2013, 6-1/8 x 9-1/4, 484 pp. Suggested Price: $83.95 / £53.99

Textbook

Mathematical Statistics for Applied Econometrics

Nonlinear Time Series

Charles B Moss

Theory, Methods and Applications with R Examples

University of Florida, Gainesville, USA

Randal Douc, Eric Moulines, and David Stoffer

Avoiding a cookbook approach to econometrics, this textbook develops students’ theoretical understanding of statistical tools and econometric applications. It covers the basics of statistical inference in support of a subsequent course on classical econometrics. The book shows students how mathematical statistics concepts form the basis of econometric formulations and helps them think about statistics as more than a toolbox of techniques. Each chapter includes a summary, review questions, and numerical exercises.

Series: Chapman & Hall/CRC Texts in Statistical Science

Print ISBN: 978-1-4665-9409-8 October 2014, 6-1/8 x 9-1/4, 363 pp. Suggested Price: $89.95 / £57.99

This text emphasizes nonlinear models for a course in time series analysis. After introducing stochastic processes, Markov chains, Poisson processes, and ARMA models, the authors cover functional autoregressive, ARCH, threshold AR, and discrete time series models as well as several complementary approaches. They discuss the main limit theorems for Markov chains, useful inequalities, statistical techniques to infer model parameters, and GLMs. Moving on to HMM models, the book examines filtering and smoothing, parametric and nonparametric inference, advanced particle filtering, and numerical methods for inference. Print ISBN: 978-1-4665-0225-3 eBook ISBN: 978-1-4822-2878-6 January 2014, 6-1/8 x 9-1/4, 551 pp. Suggested Price: $99.95 / £63.99

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Textbook

Pricing in General Insurance

Quantitative Equity Portfolio Management

Pietro Parodi Swiss Re, London, UK

Mathematics & Statistices for Finance

This book is based on the syllabus of the actuarial industry course on general insurance pricing. It delivers a practical introduction to all aspects of general insurance pricing, covering data preparation, frequency analysis, severity analysis, Monte Carlo simulation for the calculation of aggregate losses, and burning cost analysis. Providing case studies, examples, exercises, and step-by-step methods, this text presents pricing as a formalised process that starts with collecting information about a particular policyholder or risk and ends with a commercially informed rate. Print ISBN: 978-1-4665-8144-9 October 2014, 7 x 10, 584 pp. Suggested Price: $99.95 / £59.99

Modern Techniques and Applications Edward E. Qian, Ronald H. Hua, and Eric H. Sorensen Chapman and Hall/CRC Financial Mathematics Series

This text reviews quantitative investment strategies and factors that are commonly used in practice, including value, momentum, and quality, accompanied by their academic origins. It presents advanced techniques and applications in return forecasting models, risk management, portfolio construction, and portfolio implementation that include examples such as optimal multi-factor models, contextual and nonlinear models, factor timing techniques, portfolio turnover control, Monte Carlo valuation of firm values, and optimal trading. In many cases, the book frames related problems in mathematical terms and illustrates the mathematical concepts and solutions with numerical and empirical examples. Print ISBN: 978-1-58488-558-0 eBook ISBN: 978-1-4200-1079-4 May 2007, 6-1/8 x 9-1/4, 464 pp. Suggested Price: $99.95 / £65.99

Principles of Copula Theory Fabrizio Durante and Carlo Sempi This book presents a much-needed synthesis of recent research on copulas, a statistical tool widely used in applications in financial risk assessment and actuarial analysis. The text provides an overview of the mathematical properties of copulas with an emphasis on recent developments. It contains numerous examples using real data, especially from finance and insurance. This unique resource not only provides up-to-date information on this growing field, but it also covers the multidimensional case. Print ISBN: 978-1-4398-8442-3 May 2015, 6-1/8 x 9-1/4, 352 pp. Suggested Price: $99.95 / £63.99

Textbook

Quantitative Finance An Object-Oriented Approach in C++ Erik Schlogl University of Technology, Sydney, Australia Chapman and Hall/CRC Financial Mathematics Series

This text provides readers with a foundation in the key methods and models of quantitative finance. Through an approach based on C++ classes and templates, the text highlights the basic principles common to various methods and models while the algorithmic implementation guides readers to a more thorough, hands-on understanding. It also presents recipes and extensible code building blocks for some of the most widespread methods in risk management and option pricing. C++ code and other materials are available on the author’s website. Print ISBN: 978-1-58488-479-8 eBook ISBN: 978-1-4200-1042-8 November 2013, 6-1/8 x 9-1/4, 354 pp. Suggested Price: $83.95 / £52.99

Textbook

Probability, Statistics, and Reliability for Engineers and Scientists Third Edition

Textbook

Quantitative Finance A Simulation-Based Introduction Using Excel Matt Davison

Bilal M. Ayyub and Richard H. McCuen

University of Western Ontario, London, Canada

University of Maryland, College Park, USA

Accessible to students with a relatively modest level of mathematical background, this book guides them in becoming successful quants. The text not only enables students to practice with the basic techniques of financial mathematics, but it also helps them gain significant intuition about what the techniques mean, how they work, and what happens when they stop working. It uses both hand calculations and Excel spreadsheets to analyze plenty of examples from simple bond portfolios. The spreadsheets are available on the book’s CRC Press web page.

The third edition of this bestselling text presents probability, statistics, reliability, and risk methods with an ideal balance of theory and applications. It places increased emphasis on simulation, particularly as a modeling tool, applying it progressively with projects that continue in each chapter. This edition also features expanded discussions of the analysis of variance and a thorough treatment of Monte Carlo simulation. The authors not only clearly establish the limitations, advantages, and disadvantages of each method, but also show that data analysis is a continuum rather than the isolated application of different methods. Print ISBN: 978-1-4398-0951-8 eBook ISBN: 978-1-4398-0952-5 April 2011, 7 x 10, 663 pp. Suggested Price: $132.95 / £85.00

Print ISBN: 978-1-4398-7168-3 eBook ISBN: 978-1-4822-3782-5 May 2014, 6-1/8 x 9-1/4, 532 pp. Suggested Price: $79.95 / £49.99

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Risk Management and Simulation

Anatoliy Swishchuk

Aparna Gupta

University of Calgary, Alberta, Canada

Rensselaer Polytechnic Institute, Troy, New York, USA

Shafiqul Islam University of Prince Edward Island, Charlottetown, Canada

With extensive end-of-chapter references, this book provides a variety of RDS for approximating financial models, presents numerous option pricing formulas for these models, and studies the stability and optimal control of RDS. Through numerous examples, the authors explain how the theory of RDS can describe the asymptotic and qualitative behavior of systems of random and stochastic differential/difference equations in terms of stability, invariant manifolds, and attractors. They also develop techniques for implementing RDS as approximations to financial models and option pricing formulas. Print ISBN: 978-1-4398-6718-1 eBook ISBN: 978-1-4398-6719-8 April 2013, 6-1/8 x 9-1/4, 357 pp. Suggested Price: $104.95 / £65.99

The challenges of the financial environment have revealed the need for a new generation of professionals who combine training in traditional finance disciplines with an understanding of sophisticated quantitative and analytical tools. This book shows how simulation modeling and analysis can help you solve problems of risk management related to market, credit, operational, business, and strategic risk. Making simulation accessible, the author walks you through the concepts, models, and computational techniques. Topics covered include developing and validating models, designing simulation experiments, and conducting analysis. Print ISBN: 978-1-4398-3594-4 eBook ISBN: 978-1-4398-3595-1 June 2013, 6-1/8 x 9-1/4, 523 pp. Suggested Price: $104.95 / £65.99

Risk Analysis in Engineering and Economics

Soccermetrics

Second Edition

Jan Vecer

Science of Soccer Statistics Columbia University, New York, New York, USA

Bilal M. Ayyub University of Maryland, College Park, USA

This book describes the fundamental concepts, methods, and applications of risk analysis and management. Containing contemporary case studies, such as protecting hurricane-prone regions and critical infrastructure, the second edition covers risk finance, predictive risk management, and performance segregation and aggregation within a risk framework. To help readers translate discussed techniques into real-world solutions, the book includes a wealth of new and updated end-of-chapter problems, 320+ tables and figures, over 110 diverse examples, numerous end-of-book references, and a bibliography. Plus, homeland security applications are incorporated throughout. Print ISBN: 978-1-4665-1825-4 eBook ISBN: 978-1-4665-1826-1 March 2014, 7 x 10, 640 pp. Suggested Price: $129.95 / £82.00

This book presents a comprehensive treatment of pricing and hedging soccer betting contracts using the modern techniques of probability, statistics, finance, and portfolio management. It introduces betting in general and then addresses the probabilistic intuition needed in the more complex world of soccer betting. The author presents an innovative perspective by thinking about betting odds in terms of the expected number of goals of both teams. In addition, when the betting market is in play, the book treats betting before the game and during the game separately. Print ISBN: 978-1-4398-8420-1 April 2015, 6-1/8 x 9-1/4, 226 pp., Soft Cover Suggested Price: $49.95 / £31.99

Risk Assessment and Decision Analysis with Bayesian Networks

Statistical Methods for Financial Engineering

Norman Fenton and Martin Neil

Bruno Remillard

Queen Mary University of London, UK

HEC Montreal, Quebec, Canada

Bayesian networks are widely recognized as exciting and powerful technology for handling risk assessment. This book focuses on applications of Bayesian networks and practical model building using AgenaRisk, a powerful commercial software tool. The text includes real-life examples from the areas of operational risk, software risk, and reliability. Topics covered include probability tables, continuous variables, and decision-support systems. The authors introduce all the necessary probability and statistics and present the essential algorithms in an appendix.

While many financial engineering books are available, the statistical aspects behind the implementation of stochastic models used in the field are often overlooked or restricted to a few well-known cases. This self-contained book guides current and future practitioners on implementing the most useful stochastic models used in financial engineering. Each chapter introduces powerful and practical statistical tools necessary to implement the models. Throughout the text, examples using MATLAB® illustrate the application of the techniques to solve real-world financial problems. MATLAB and R programs are available on the author’s website.

Print ISBN: 978-1-4398-0910-5 eBook ISBN: 978-1-4398-0911-2 November 2012, 7 x 10, 524 pp. Suggested Price: $87.95 / £44.99

Mathematics & Statistices for Finance

Random Dynamical Systems in Finance

Print ISBN: 978-1-4398-5694-9 eBook ISBN: 978-1-4398-5695-6 April 2013, 6-1/8 x 9-1/4, 496 pp. Suggested Price: $89.95 / £57.99

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Statistical Methods with Applications to Demography and Life Insurance

Stochastic Cauchy Problems in Infinite Dimensions

Estáte V. Khmaladze

Irina V. Melnikova

Victoria University of Wellington, New Zealand

Mathematics & Statistices for Finance 38

Suitable for statisticians, mathematicians, actuaries, and students interested in the problems of insurance and analysis of lifetimes, this book presents contemporary statistical techniques for analyzing life distributions and life insurance problems. It mainly focuses on the analysis of an individual life and describes statistical methods based on empirical and related processes. The text not only contains traditional material but also incorporates new problems and techniques not discussed in existing actuarial literature. Coverage ranges from analyzing the tails of distributions of lifetimes to modeling population dynamics with migrations. Print ISBN: 978-1-4665-0573-5 eBook ISBN: 978-1-4665-0574-2 March 2013, 6-1/8 x 9-1/4, 242 pp. Suggested Price: $83.95 / £53.99

Generalized and Regularized Solutions Institute of Mathematics and Computer Sciences, Ural Federal University, Yekaterinburg, Russia

Alexei Filinkov University of Adelaide, Australia Series: Monographs and Research Notes in Mathematics

Accessible to non-specialists, this book provides a self-contained, complete introduction to the modern theory of stochastic differential equations in infinitedimensional spaces. It describes various approaches to solve abstract stochastic Cauchy problems. The authors compare these approaches and illustrate them with numerous examples of applications in physics and financial mathematics, including the mathematics of bond markets requiring the infinite-dimensional setting. Print ISBN: 978-1-4822-1050-7 April 2015, 6-1/8 x 9-1/4, 300 pp. Suggested Price: $99.95 / £63.99

Statistical Studies of Income, Poverty and Inequality in Europe

Textbook

Computing and Graphics in R using EU-SILC

An Introduction with Market Examples

Nicholas T. Longford Series: Chapman & Hall/CRC Statistics in the Social and Behavioral Sciences

Stochastic Finance Nicolas Privault Nanyang Technological University, Singapore Chapman and Hall/CRC Financial Mathematics Series

This book shows how to use statistical computing in survey analysis. It presents a linked set of analyses of European Union statistics on income and living conditions using the statistical environment R. The book covers informative graphics and advanced analytical and programming skills for dealing with large-scale databases. It also focuses on the application of complex methods to survey data, such as longitudinal analysis of continuous and categorical data, mixture modeling, and small-area estimation.

This comprehensive text presents an introduction to pricing and hedging in financial models, with an emphasis on analytical and probabilistic methods. It demonstrates both the power and limitations of mathematical models in finance. The book starts with the basics of finance and stochastic calculus and builds up to special topics, such as options, derivatives, and credit default and jump processes. Many real examples illustrate the topics and classroom-tested exercises are included in each chapter, with selected solutions at the back of the book.

Print ISBN: 978-1-4665-6832-7 eBook ISBN: 978-1-4665-6833-4 July 2014, 6-1/8 x 9-1/4, 375 pp. Suggested Price: $79.95 / £49.99

Print ISBN: 978-1-4665-9402-9 eBook ISBN: 978-1-4665-9404-3 December 2013, 6-1/8 x 9-1/4, 441 pp. Suggested Price: $83.95 / £49.99

Textbook

Statistics for Finance

Stochastic Processes with Applications to Finance

Erik Lindström, Henrik Madsen, and Jan Nygaard Nielsen Series: Chapman & Hall/CRC Texts in Statistical Science

Bridging the gap between theoretical books on stochastic finance and applied books on financial engineering, this text provides an introduction to statistical methods for finance. Designed for mathematics and statistics students, the book discusses the role that statistics and mathematics play in financial engineering. It covers the necessary mathematical and statistics background and explores security markets, interest rate models, and term structure. Many data examples illustrate the methods and lots of problems enable the book to be used as a course text or for self-study. Print ISBN: 978-1-4822-2899-1 March 2015, 6-1/8 x 9-1/4, 320 pp. Suggested Price: $89.95 / £57.99

Second Edition Masaaki Kijima Tokyo Metropolitan University, Japan Chapman and Hall/CRC Financial Mathematics Series

This accessible text presents the mathematical theory of financial engineering using only basic mathematical tools that are easy to understand even for those with little mathematical expertise. This second edition covers several important developments in the financial industry. Along with many more examples, it includes a new chapter on the change of measures and pricing of insurance products, a new section on the use of copulas, and two new chapters that offer more coverage of interest rate derivatives and credit derivatives. Print ISBN: 978-1-4398-8482-9 eBook ISBN: 978-1-4665-9283-4 April 2013, 6-1/8 x 9-1/4, 343 pp. Suggested Price: $94.95 / £59.99

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Beyond the Days of the Giants

Models, Algorithms and Implementation

Solving the Crisis of Growth and Succession in Today’s CPA Firms

Aleksandar Mijatovic

Paul D. Fisher

University of Warwick, UK

KDV, Ltd.

Martijn Pistorius Imperial College, London, UK Chapman and Hall/CRC Financial Mathematics Series

This book presents a thorough treatment of tractable pricing algorithms and models for derivative markets. It discusses the fundamentals of pricing theory, ideal for students and practitioners beginning their careers. The book also covers cutting-edge modeling and risk management issues stemming from stochastic volatility processes with jumps. It includes pseudo-code, exercises, and solutions to selected problems. Print ISBN: 978-1-4665-5646-1 April 2015, 6-1/8 x 9-1/4, 356 pp. Suggested Price: $79.95 / £49.99

During the next decade, nearly half of all public accounting firm partners will retire. This exodus will put an enormous intellectual and financial drain on firms. This book provides an implementation guide for accounting firms during this next critical decade. It supplies step-by-set guidance on how to document an organizational culture, how to prepare production systems to build and operate value management systems, and how to re-orient practitioners on the value-creation practice. Print ISBN: 978-1-4822-0356-1 eBook ISBN: 978-1-4822-0357-8 September 2013, 7 x 10, 181 pp., Soft Cover Suggested Price: $41.95 / £26.99

Textbook

Time Series Modeling, Computation, and Inference Raquel Prado University of California, Santa Cruz, USA

The Lean CFO Architect of the Lean Management System Nicholas S. Katko

Mike West Duke University, Durham, North Carolina, USA Series: Chapman & Hall/CRC Texts in Statistical Science

This text covers the major areas of modern time series models and theory, including time and spectral domain and univariate and multivariate time series methods. It also discusses recent techniques for modeling time series data, such as dynamic graphical models, SMC methods, and nonlinear/non-Gaussian dynamic models. Emphasizing model-based, computationally intensive analysis of structured time series, the authors present analyses of real time series data in numerous examples and case studies to illustrate the flexibility and practical impact of the models and methods. Many of the data sets, R and MATLAB® code, and other material are available on the authors’ websites. Print ISBN: 978-1-4200-9336-0 eBook ISBN: 978-1-4200-9337-7 May 2010, 6-1/8 x 9-1/4, 368 pp. Suggested Price: $109.95 / £69.99

Brian Maskell Associates, Inc.

Explaining why the CFO role is so critical for companies adopting a Lean business strategy, this book illustrates the process of building and integrating a Lean management system into the overall Lean business strategy. It describes why CFOs should move their companies away from performance measures based on traditional manufacturing practices and into a Lean performance measurement system. It also explains how to integrate a Lean management system with a Lean business strategy to drive financial success. Print ISBN: 978-1-4665-9940-6 eBook ISBN: 978-1-4665-9941-3 September 2013, 6-1/8 x 9-1/4, 151 pp. Suggested Price: $41.95 / £26.99

Mathematics & Statistices for Finance / Metrics & Finance

Stochastic Volatilty with Jumps

39 The Performance Mapping and Measurement Handbook

Accounting in the Lean Enterprise Providing Simple, Practical, and Decision-Relevant Information Gloria McVay, Frances Kennedy, and Rosemary Fullerton When your organization opts to go Lean, its accountants must be empowered with Lean tools in service of the Lean mission. This step-by-step workbook demonstrates how to develop information and financial reports that serve the needs of Lean-minded businesses. Winner of a Shingo Prize, it includes checklists, exercises, case studies, and company stories. It also includes special sections on healthcare and service industries, and a practical step-by-step guide for transitioning to Lean accounting. Print ISBN: 978-1-4200-8858-8 May 2013, 8-1/2 x 11, 196 pp., Soft Cover Suggested Price: $46.95 / £29.99

Jerry L. Harbour Vector Resources, Inc., Trinidad, Colorado, USA

During nearly four decades of experience helping clients across various industries understand, measure, and improve the performance of their processes, Jerry L. Harbour discovered a handful of performance maps that will work in most settings. As such, he’s gathered these critical few maps into this handbook. The book explains performance mapping and measurement techniques at widely differing spatial and temporal scales. It includes case studies from a range of operational and industrial settings that demonstrate how the mapping and measurement techniques described in the book can be applied to new technologies and processes. Print ISBN: 978-1-4665-7134-1 eBook ISBN: 978-1-4665-7135-8 March 2013, 7 x 10, 185 pp., Soft Cover Suggested Price: $41.95 / £26.99

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Practical Lean Accounting A Proven System for Measuring and Managing the Lean Enterprise, Second Edition Brian H. Maskell, Bruce Baggaley, and Larry Grasso

Metrics & Finance / Project Management 40

The methods and concepts presented in the bestselling first edition revolutionized the approach to the management and control of Lean companies. Enhanced with extensive end-of-chapter exercises and a CD-ROM with Lean accounting tools, the second edition of this preeminent practitioner’s guide is now suitable for classroom use. This edition explains what it takes to transform a traditional accounting system to one that supports and enhances a company’s Lean efforts. Defining the fundamental principles of Lean accounting, it demonstrates how to use them to identify and eliminate wasteful transactions. Print ISBN: 978-1-4398-1716-2 eBook ISBN: 978-1-4665-0622-0 August 2011, 7 x 10, 475 pp., Soft Cover Suggested Price: $68.95 / £43.99

Applying Guiding Principles of Effective Program Delivery Kerry R. Wills Southington, Connecticut, USA Best Practices and Advances in Program Management Series

While today’s programs continue to grow in size and complexity, their success rates remain low. To manage programs effectively in this environment, project managers and program managers must take a consultative approach that applies a core set of guiding principles across every function of the program. This book explains what it means to take a consultative approach. Instead of focusing on specific program management techniques, it covers the guiding principles required to make those techniques effective—making it applicable to any program in any industry. Print ISBN: 978-1-4665-8789-2 eBook ISBN: 978-1-4665-8790-8 July 2013, 6-1/8 x 9-1/4, 247 pp. Suggested Price: $71.95 / £45.99

Textbook

The Art of Systems Architecting Agile for Project Managers

Third Edition

Denise Canty

Mark W. Maier

Best Practices and Advances in Program Management Series

This book outlines the agile project management methodology. It presents general agility concepts and does not apply to any one particular method; however the focus of the book aligns with the Project Management Institute’s (PMI) Agile Certified Practitioner (ACP). The book focuses on the project management component of agility, concentrating on industry standards, certifications, and plain agile. This book will assist the certified project manager with the transition to agile project management and will indirectly prepare readers with the basic knowledge needed to pass the PMI-ACP exam. Print ISBN: 978-1-4822-4498-4 February 2015, 6-1/8 x 9-1/4, 232 pp. Suggested Price: $59.95 / £38.99

Aerospace Corporation, Chantilly, Virginia, USA Series: Systems Engineering

Extensively revised to reflect the latest developments, the third edition of this bestselling text explains how to create a system from scratch, presenting invention/design rules together with clear explanations of how to use them. The author supplies practical guidelines for avoiding common systematic failures while implementing new mandates. He uses a heuristics-based approach that provides an organized attack on very ill-structured engineering problems. Examining architecture as more than a set of diagrams and documents, but as a set of decisions that either drive a system to success or doom it to failure, the book provides methods for integrating business strategy with technical architectural decision making. Print ISBN: 978-1-4200-7913-5 eBook ISBN: 978-1-4398-8758-5 January 2009, 6-1/8 x 9-1/4, 472 pp. Suggested Price: $125.95 / £79.99

Antipatterns

Business Continuity Planning

Managing Software Organizations and People, Second Edition

A Project Management Approach

Colin J. Neill, Philip A. Laplante, and Joanna F. DeFranco

LeanPM, LLC, Redmond, Washington, USA

Applied Software Engineering Series

Using real and hypothetical case studies, this book illustrates poor management approaches, unpleasant work environments, and bad manager traits that lead to failure. For each antipattern, the text describes the situation and symptoms, gives examples, and offers a refactoring solution. The authors provide real-world anecdotes that illustrate key concepts. They also include thought-provoking exercises that describe a situation and ask which antipatterns are present, as well as how to refactor the situation. Coverage includes leadership principles, environmental antipatterns, group patterns, management antipatterns, and team leadership. Print ISBN: 978-1-4398-6186-8 eBook ISBN: 978-1-4398-6216-2 December 2011, 6-1/8 x 9-1/4, 327 pp. Suggested Price: $83.95 / £51.99

Ralph L. Kliem Gregg D. Richie P8, LLC, Orting, Washington, USA

Earthquakes. Tsunamis. Pandemics. Firestorms. Hacker attacks. Not only do such events have socio-political impact but financial impacts, too, to firms of all sizes in all industries. Yet, the number of firms that do not prepare themselves is unbelievable. This book presents an integrated approach that firms can follow to become more resilient. The book provides diagrams, checklists, and other tools to help readers determine what they need to do for their firm to withstand or recover from a serious event. Print ISBN: 978-1-4822-5178-4 June 2015, 6-1/8 x 9-1/4, 224 pp. Suggested Price: $79.95 / £49.99

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Creative, Efficient, and Effective Project Management

Tina Agustiady

Ralph L. Kliem

Industrial Innovation Series

LeanPM, LLC, Redmond, Washington, USA

An important step that is often missed in an improvement plan is communicating why Continuous Improvement methodologies are being used and how to sustain the improvements. This book shows how to be an effective change agent using tools that make sense while being competitive in the business market. The proper tools, communication, and management make the methodologies of Lean Six Sigma work. This book also includes a Continuous Improvement Toolkit that is an easy reference for what tool to use and when and how to effectively teach the tools to employees who are not necessarily engineers.

This book provides an in-depth discussion of creativity and its relationship to project management. Examining the five processes executed in a project, it discusses common and not some common tools and techniques for developing project management deliverables. It also provides suggestions for overcoming common challenges that project managers face. Each chapter includes a checklist and a case study on the application of the concepts presented. The book also indicates how the topics of discussion relate to the Project Management Institute’s (PMI®) Project Management Body of Knowledge (PMBOK®).

Print ISBN: 978-1-4665-7775-6 eBook ISBN: 978-1-4665-7776-3 October 2013, 6-1/8 x 9-1/4, 320 pp. Suggested Price: $94.95 / £59.99

Print ISBN: 978-1-4665-7692-6 eBook ISBN: 978-1-4665-7693-3 October 2013, 6-1/8 x 9-1/4, 320 pp. Suggested Price: $71.95 / £45.99

The Complete Project Management Office Handbook

Textbook

Third Edition

Theory, Architecture, and Methods

Gerard M. Hill

Ronald E. Giachetti

Design of Enterprise Systems

Principal, Hill Consulting Group, Woodbridge, Virginia, USA

Florida International University, Miami, USA

ESI International Project Management Series

Specifically written for graduate and undergraduate courses, this book provides the knowledge and skills necessary to lead enterprise engineering projects. The book describes a systematic methodology to design an enterprise system and presents an enterprise architecture that has three views of process, information, and organization. The text includes methods to analyze and design each view and then demonstrates how to integrate them to arrive at the overall enterprise design. The author also includes enterprise project templates in MS Word and Excel, a business process analyzer in Excel, PowerPoint® slides for each chapter, and solutions for the 200 problems that are presented in the book.

Expanded and thoroughly revised, this book extends the concepts and considerations of “modern project management” into the realm of project management oversight, control, and support. It recognizes the need for a centralized organizational entity—the project management office (PMO)—to perform in this capacity. It also positions the PMO as a business integrator, whether that role is limited to managing multiple projects as a program, or expanded to serve both project and business management interests in the organization. The PMO model defined in this book helps both project managers and the organization to understand and apply professional practices in project management, and to adapt and integrate business practices into the project management environment. Print ISBN: 978-1-4665-6631-6 eBook ISBN: 978-1-4665-6633-0 September 2013, 6-1/8 x 9-1/4, 741 pp. Suggested Price: $94.95 / £59.99

Print ISBN: 978-1-4398-1823-7 eBook ISBN: 978-1-4398-1824-4 January 2010, 7 x 10, 447 pp. Suggested Price: $121.95 / £77.99

Construction Program Management

Effective Opportunity Management for Projects

Joseph Delaney

Exploiting Positive Risk

President and General Manager, CMS Delany Best Practices and Advances in Program Management Series

Although the construction industry is one of the largest enterprises in the United States, widely accepted management principles, such as those contained in PMI®’s Standard for Program Management are still not widely implemented. This book explores how an improved understanding of these principles could boost construction program success rates. It outlines a processbased approach to construction program management that leverages structure to bring order to what can otherwise feel like an overwhelming challenge. The book includes case studies that illustrate the proper implementation of the steps outlined in the book. Print ISBN: 978-1-4665-7504-2 eBook ISBN: 978-1-4665-7505-9 July 2013, 6-1/8 x 9-1/4, 199 pp. Suggested Price: $83.95 / £53.99

Project Management

Communication for Continuous Improvement Projects

David Hillson Risk Doctor & Partners, Petersfield, UK Series: PM Solutions Research

With step-by-step guidelines, this bestselling reference discusses the management of project opportunities by expanding the traditional risk management process to address opportunities alongside threats. It offers valuable tools and techniques that expose and capture opportunities, minimize threats, and deal with all types of uncertainty in your business and projects. Written by an experienced consultant and risk management specialist, this guide emphasizes that risk processes must cover both opportunities and threats if they are to assist in accomplishing project objectives and maximizing business benefits. Print ISBN: 978-0-8247-4808-1 eBook ISBN: 978-0-203-91324-6 November 2003, 235x155, 340 pp. Suggested Price: $209.95 / £134.00

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Empowering Project Teams

The Influential Project Manager

Using Project Followership to Improve Performance

Winning Over Team Members and Stakeholders

Marco Sampietro

Alfonso Bucero,MSc,PMP, PMI-RMP, PMI F

Business School of Bocconi University, Milan, Italy

BUCERO PM Consulting

Tiziano Villa

Best Practices and Advances in Program Management Series

Project Management LAB

Project Management

Examining the project environment from the perspective of project team members, this book re-interprets project management methodologies and behaviors using a bottom-up approach. It explores the application of project followership in the key stages of project management and details the methods and techniques that all project team members need to know. Outlining the behaviors team members should adopt for project success, the text considers project closure and transfer and explains why this is an ideal time to evaluate if efforts invested have been rewarded.

All best practice recommendations and key success criteria point to the importance of developing soft skills as a project manager, but few sources exist about how to develop the power of influence for achieving better project and business results. Filling this need, this book supplies readers with guidance on how to improve their influence skills to achieve better business results. It explains how to set and meet ambitious goals for you, your team, and your stakeholders. It describes how to listen actively to influence people and how to build partnerships that can pay dividends for a lifetime.

Print ISBN: 978-1-4822-1755-1 eBook ISBN: 978-1-4822-1756-8 February 2014, 6-1/8 x 9-1/4, 300 pp. Suggested Price: $69.95 / £44.99

Print ISBN: 978-1-4665-9633-7 eBook ISBN: 978-1-4665-9634-4 July 2014, 6-1/8 x 9-1/4, 219 pp., Soft Cover Suggested Price: $49.95 / £31.99

From Projects to Programs

Textbook

A Project Manager’s Journey Samir Penkar FutureofProjectManagement.com Best Practices and Advances in Program Management Series

This book tells the story of an up-and-coming project manager that’s been handed a large program to lead. Readers follow along as she struggles, leads, stumbles, and grows into the program manager role. Introducing key program management concepts throughout, the book provides a backstage view into the workings of program management, program organization, team dynamics, and the skills required to manage programs. Told through the eyes of a program manager, readers will experience the ins and outs of program management.

Print ISBN: 978-1-4665-9181-3 eBook ISBN: 978-1-4665-9182-0 September 2013, 6-1/8 x 9-1/4, 157 pp., Soft Cover Suggested Price: $49.95 / £31.99

Implementing Program Management Templates and Forms Aligned with the Standard for Program Management, Third Edition (2013) and Other Best Practices Ginger Levin and Allen R. Green Based on PMI’s Standard for Program Management—Third Edition (2013) and other best practices, the updated edition of this bestselling reference provides a program management methodology consisting of reports, forms, templates, and documents. It includes identifiable documents referenced in the latest Standard for Program Management as well as other helpful ones omitted from prior editions. The authors have updated the templates and forms in this book to complement what is included in the Third Edition and to include what they feel are best practices for managing programs. Print ISBN: 978-1-4665-9771-6 eBook ISBN: 978-1-4665-9774-7 June 2013, 6-1/8 x 9-1/4, 328 pp. Suggested Price: $83.95 / £53.99

Introduction to Software Project Management Adolfo Villafiorita Bruno Kessler Foundation

Providing the know-how to manage software projects effectively, this book supplies an accessible introduction to software project management. It begins with an overview of the fundamental techniques of project management and the technical aspects of software development. The second part of the book illustrates the technical activities of software development in a coherent process—describing how to customize this process to fit a wide range of software development scenarios. The book examines open source development practices and tools so readers can adopt best practices and get started with tools that are available for free. Print ISBN: 978-1-4665-5953-0 eBook ISBN: 978-1-4665-5955-4 February 2014, 6-1/8 x 9-1/4, 296 pp. Suggested Price: $89.95 / £57.99

Leading Virtual Project Teams Adapting Leadership Theories and Communications Techniques to 21st Century Organizations Margaret R. Lee Best Practices and Advances in Program Management Series

Leading Virtual Project Teams addresses the challenges the virtual project management environment poses to traditional methods of leadership and communication.It explores many facets of e-leadership–from traditional leadership theories to virtual project communications.The book provides fresh approaches for adapting existing leadership theories to e-leadership as well as progressive tools to improve virtual project communications. For educational institutions, this text can be used to increase the body of knowledge for project management leadership and communications outside the traditional project environment. Print ISBN: 978-1-4665-7688-9 eBook ISBN: 978-1-4665-7689-6 July 2013, 6-1/8 x 9-1/4, 217 pp. Suggested Price: $69.95 / £44.99

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Making Projects Work Effective Stakeholder Management and Communication

PfMP® Exam Practice Tests and Study Guide Ginger Levin, PMP, PgMP

Stake holder Management Pty Ltd, Australia Best Practices and Advances in Program Management Series, 19

This book provides a framework for understanding and managing factors required for achieving successful project and program outcomes. It presents guidelines to help readers develop an understanding of governance and its connection to strategy as the starting point for decisions on what work needs to be done. The book describes how to craft appropriate communication strategies to develop and maintain successful relationships with stakeholders. It highlights the strengths and weaknesses of existing project controls and outlines effective communication techniques for managing expectations and acquiring the support required for successful delivery.

The Project Management Institute (PMI) recently launched a new certification entitled the Portfolio Management Professional (PfMP®). The most comprehensive resource available to help readers prepare for and pass the PfMP certification exam, this book provides coverage that is current with The Standard for Portfolio Management, Third Edition. It includes two 170-question practice tests that simulate the certification examination. It also includes answer keys with rational and references to the latest standard. The two accompanying online tests feature a proprietary scoring algorithm to help readers determine their level of proficiency in each domain.

Print ISBN: 978-1-4822-0666-1 February 2015, 6-1/8 x 9-1/4, 232 pp. Suggested Price: $69.95 / £44.99

Print ISBN: 978-1-4822-5100-5 eBook ISBN: 978-1-4822-5101-2 June 2014, 8-1/2 x 11, 336 pp., Soft Cover Suggested Price: $69.95 / £44.99

Managing Professional Service Delivery

PgMP® Exam Challenge!

9 Rules for Success

Ginger Levin, PMP, PgMP

Barry M. Mundt, Francis J. Smith, and Stephen D. Egan Jr.

J. LeRoy Ward, PMP, PgMP

Project Management Consultant, Lighthouse Point, Florida, USA

Industrial and Systems Engineering Series

A step-by-step guide, this book describes in detail how to achieve the internal discipline and control necessary to manage professional service engagements and long-terms success in the professional services industry. The authors draw on their many years of experience in the management field to layout procedures, tools, and techniques that address each step of the life cycle of an engagement - from definition of the services to be delivered, to evaluation of the results with the client. The book provides real life examples and case studies from a variety of professional services organizations. Print ISBN: 978-1-4398-5142-5 eBook ISBN: 978-1-4398-5144-9 June 2014, 6-1/8 x 9-1/4, 167 pp. Suggested Price: $89.95 / £57.99

ESI International, New York, New York, USA ESI International Project Management Series

Up to date with the third edition of PMI’s Program Management Standard, The PgMP® Exam Challenge! contains more than 300 practice questions to help readers hone their knowledge and test their skills. It covers all five of the program management domains: Strategic Program Management, Program Management Life Cycle, Benefits Management, Stakeholder Management, and Governance. It also examines all of the sub domains of the lifecycle domain. With an easy-touse format, this is an ideal resource for those preparing to take the PgMP exam. Print ISBN: 978-1-4822-0208-3 eBook ISBN: 978-1-4822-0209-0 June 2013, 8 x 5, 544 pp., Soft Cover Suggested Price: $49.95 / £31.99

Managing Projects as Investments

PgMP® Exam Practice Test and Study Guide

Earned Value to Business Value

Fourth Edition

Stephen A. Devaux

Ginger Levin

Industrial Innovation Series

Project Management Consultant, Lighthouse Point, Florida, USA

Due to a lack of appreciation of the true economic identity of projects, techniques and metrics that could hugely improve project selection and performance are not being used. This book provides insights and innovative techniques drawn from more than a quarter century of experience. These techniques have the potential to transform program and project management from the current haphazard application of various techniques and metrics to an incisive and integrated approach where programs and projects are managed for the crucial economic and financial implications that are at the essence of every project investment.

J. LeRoy Ward

Print ISBN: 978-1-4822-1270-9 eBook ISBN: 978-1-4822-1272-3 September 2014, 6-1/8 x 9-1/4, 255 pp. Suggested Price: $89.95 / £57.99

Project Management

Best Practices and Advances in Program Management Series

Lynda Bourne

ESI International, New York, New York, USA SESI International Project Management Series

Up to date with the third edition of PMI’s Standard for Program Management, this is the most comprehensive resource available to help prepare readers for the PgMP® Exam. Updated with new and changed terminology, this edition incorporates the concepts from the five performance domains. The book features practical study hints, a list of major topics covered on the exam, and a bibliographic reference for further study. The two challenging, 170-question practice tests are available in the book and online so readers can retake the practice tests as many times necessary. Print ISBN: 978-1-4822-0135-2 eBook ISBN: 978-1-4822-0136-9 June 2013, 8-1/2 x 11, 400 pp., Soft Cover Suggested Price: $69.95 / £44.99

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PMP® Exam Challenge!

Portfolio Management

Sixth Edition

Edited by

J. LeRoy Ward, PMP, PgMP

Ginger Levin, PMP, PgMP

A Strategic Approach Project Management Consultant, Lighthouse Point, Florida, USA

ESI International, New York, New York, USA

John Wyzalek, PfMP

Ginger Levin, PMP, PgMP

Senior Acquisitions Editor, Taylor & Francis, New York, New York, USA

Project Management Consultant, Lighthouse Point, Florida, USA Series: ESI International Project Management Series

Best Practices and Advances in Program Management Series

Preparing for and passing the PMP exam is no small feat. Although the number of certified PMP®s continues at a phenomenal rate, the exam failure rate remains uncommonly high. PMP® Exam Challenge! is designed to help you pass the exam by giving you an easy-to-use, highly portable publication, containing key relevant topics you are certain to encounter on your exam. Featuring 660 practice questions, this sixth edition completely reflects the PMBOK® Guide, Fifth Edition and covers the guide’s ten knowledge areas.

Presenting information that is current with The Standard for Portfolio Management, Third Edition (2013), this book supplies in-depth treatment of the five domains and identifies best practices to ensure the organization has a balanced portfolio that is critical to organizational success. This book is an ideal reference for those pursuing the new portfolio management credential from the Project Management Institute (PMI®). It is also suitable as a reference guide for executives and practitioners in the field and as a textbook for universities offering courses on portfolio management.

Project Management

Print ISBN: 978-1-4665-9982-6 eBook ISBN: 978-1-4665-9987-1 June 2013, 8 x 5, 636 pp., Soft Cover Suggested Price: $49.95 / £31.99

PMP® Exam Practice Test and Study Guide

Textbook

Ninth Edition

David G. Carmichael

J. LeRoy Ward, PMP, PgMP ESI International, New York, New York, USA

Ginger Levin Project Management Consultant, Lighthouse Point, Florida, USA ESI International Project Management Series

Print ISBN: 978-1-4822-5104-3 October 2014, 7 x 10, 358 pp. Suggested Price: $69.95 / £44.99

PMP® Exam: Practice Test and Study Guide, Ninth Edition uses self-study to help readers increase their chances of passing the PMP certification exam the first time. This spiral-bound edition includes 40 multiple-choice practice questions in each of the ten knowledge areas and in the professional and social responsibilities domain. It presents a 200-question practice test that simulates the actual PMP exam, fully referenced answers keyed to the five project management process groups, and a study matrix to help readers key in on areas that require further study. Print ISBN: 978-1-4822-0224-3 eBook ISBN: 978-1-4822-0225-0 June 2013, 6-1/8 x 9-1/4, 536 pp., Soft Cover Suggested Price: $69.95 / £44.99

Problem Solving for Engineers University of New South Wales, Sydney, Australia

This book takes a systematic approach to problem definition, generation of alternative solutions, analysis, and selection of the preferred solution. The book introduces some fundamental terms needed to think systematically and undertake systematic problem solving. It covers both individual and group problem solving. Selection of the preferred solution involves decision making, and fundamental concepts of decision making are introduced, including decision making in the presence of multiple criteria and uncertainty. The treatment embodies decision making for sustainability, with its blend of economics, social and environmental considerations. It also identifies and embodies the specific problem solving of management and planning. Print ISBN: 978-1-4665-7061-0 eBook ISBN: 978-1-4665-7063-4 June 2013, 6-1/8 x 9-1/4, 439 pp., Soft Cover Suggested Price: $83.95 / £52.99

The Portable PMP® Exam Prep

Program Governance

Conversations on Passing the PMP® Exam, Fourth Edition

Best Practices and Advances in Program Management Series

J. LeRoy Ward ESI International, New York, New York, USA

Carl L. Pritchard Pritchard Management Associates, Frederick, Maryland, USA

Completely updated to reflect the PMBOK® Guide–Fourth Edition, this threevolume set of nine CDs addresses the nine areas of the PMBOK® Guide, as well as professional and social responsibility. To make listening easy, there are two roughly 25-minute sessions for each knowledge area, plus a bonus session with test-taking tips. Ward and Pritchard’s approach is straightforward: to help readers understand what’s important and what’s not to pass the PMP® exam. They have captured the critical issues of the exam and share those insights in an informative, engaging and sometimes humorous style.

Muhammad Ehsan Khan Program Governance provides a thorough understanding of governance while reviewing the underlying theories of governance. One of the first books on the subject, it caters to the needs of practitioners, researchers, and students of management and governance. The book supplies a holistic view of program governance while covering multiple elements of program governance. Topics covered include the governance structure, governance roles, governance functions, governance mechanisms, factors influencing the governance framework, and different domains of programs that come under the jurisdiction of a governance framework. Print ISBN: 978-1-4665-6890-7 eBook ISBN: 978-1-4665-6891-4 September 2014, 6-1/8 x 9-1/4, 220 pp. Suggested Price: $69.95 / £44.99

Print ISBN: 978-1-890367-53-4 December 2011, Audio CD Suggested Price: $115.95 / £73.99

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Program Management in Defense and High Tech Environments

Project Identification

Charles Christopher McCarthy

Charles A. Tryon, Jr.

Northrop Grumman Corporation

Tryon and Associates, Broken Arrow, Oklahoma, USA

Best Practices and Advances in Program Management Series

Managing technical programs successfully is as much art as it is science. This book illuminates the entire life cycle of the program—from customer’s original concept to successful completion. It offers an overview of the entire process and includes helpful ideas and insights into why programs and program managers can fail. Much more importantly, it provides insights as to how program managers can succeed. The book also deals directly with identifying scope creep—both internal and external.

Organizations of every type struggle to remain relevant in their marketplace. They fail to introduce new products and services at a rate that satisfies their customers. In their search for fresh ideas, organizations often overlook the most significant source of new thought – their employees. Today’s employees are educated and able to see opportunities or solutions to problems. This book describes a process for turning “great ideas” into actionable proposals. This simple, but powerful set of questions have proven to deliver a never-ending stream of inspiration to an organization.

Print ISBN: 978-1-4822-0838-2 April 2015, 6-1/8 x 9-1/4, 224 pp. Suggested Price: $89.95 / £57.99

Print ISBN: 978-1-4822-6212-4 March 2015, 6-1/8 x 9-1/4, 120 pp., Soft Cover Suggested Price: $49.95 / £31.99

Program Management Leadership

Project Management Case Studies and Lessons Learned

Creating Successful Team Dynamics Mark C. Bojeun

Stakeholder, Scope, Knowledge, Schedule, Resource and Team Management

Best Practices and Advances in Program Management Series

M. Kemal Atesmen

Identifying critical success factors specific to program management, this book examines various leadership styles and traits—providing helpful insights on the tough choices leaders are often forced to make. Next, it examines teams and explains how to bring disparate people together to work towards common goals and visions. It describes how to build and maintain a High Performing Team as well as how to instill a competitive spirit and culture of cooperation and mutual respect in your team to make sure your team remains focused on the right things. Print ISBN: 978-1-4665-7709-1 eBook ISBN: 978-1-4665-7710-7 December 2013, 6-1/8 x 9-1/4, 226 pp. Suggested Price: $69.95 / £44.99

Project Management

Capturing Great Ideas to Dramatically Improve Your Organization

Independent Consultant, Santa Barbara, California, USA

Based on the author’s 35 years of experience in project management, this book is filled with case studies and lessons learned on managing project stakeholders, teams, resources, and schedules. The aim of the book is to help project managers with solutions to common project problems. It also helps project managers to gain insight in to crafting solutions to unique challenges in managing projects. This book is especially helpful to project managers whose teams are globally dispersed and present challenges based on cultural differences. Print ISBN: 978-1-4987-0040-5 December 2014, 6-1/8 x 9-1/4, 224 pp., Soft Cover Suggested Price: $59.95 / £38.99

45 Project Health Assessment Paul S. Royer, PMP Proactive Risk Management Best Practices and Advances in Program Management Series

This book presents an innovative approach for assessing project processes through a set of ten critical success factors based on PMI’s PMBOK® Guide knowledge areas. The findings from such assessments can help project managers to reduce project risk, improve stakeholder satisfaction, and increase the likelihood of project success. The book illustrates critical success factor points through numerous case studies. It also provides several downloadable document, spreadsheet, and scheduling templates that practitioners can customize and use in their projects. Print ISBN: 978-1-4822-5282-8 October 2014, 7 x 10, 382 pp. Suggested Price: $59.95 / £38.99

Project Management for Healthcare David Shirley Winner of the 2011 PMI David I. Cleland Project Management Literature Award ESI International Project Management Series

This book explains how to apply the time-tested principles of project management to maximize limited resources and ensure the highest possible quality of care. It dissects the project process and provides the tools and techniques required to successfully plan, execute, and control any healthcare-based project. From identifying stakeholders to constructing a project plan, the text covers the spectrum of project planning activities. Complete with chapter summaries, exercises, helpful hints, review questions, and case studies, it illustrates applications across a range of healthcare settings. Print ISBN: 978-1-4398-1953-1 eBook ISBN: 978-1-4398-1954-8 April 2011, 6-1/8 x 9-1/4, 283 pp. Suggested Price: $69.95 / £44.99

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Project Management for Research and Development

Project Management Maturity Model

Guiding Innovation for Positive R&D Outcomes

Third Edition

Lory Mitchell Wingate

Project Management Solutions, Inc., Glen Mills, Pennsylvania, USA

Best Practices and Advances in Program Management Series

Project Management

Many successful research and development (R&D) companies have already realized the benefits of applying project management processes for achieving better project results. The key is to apply proven project management principles in a way that enables R&D and innovation. This book explains how to apply project management to obtain positive outcomes in R&D and innovation projects. Each chapter includes diagrams, surveys, checklists, and question-answer forms to guide readers in determining where their activity falls within a project spectrum, and to help them structure their own R&D or innovation project. Print ISBN: 978-1-4665-9629-0 eBook ISBN: 978-1-4665-9630-6 August 2014, 6-1/8 x 9-1/4, 517 pp. Suggested Price: $89.95 / £57.99

Project Management for the Oil and Gas Industry A World System Approach Adedeji B. Badiru Air Force Institute of Technology, Dayton, Ohio, USA

Samuel O. Osisanya

J. Kent Crawford Series: PM Solutions Research

Project Management Maturity Model, Third Edition provides a roadmap to help organizations move to higher levels of organizational behavior. It covers the areas critical to organizational improvement, such as the project management office, management oversight, and professional development. The book describes the Project Portfolio Management Maturity Model, which covers best practices for determining portfolio maturity, setting short-term priorities, improving portfolio management processes, and tracking progress. Chapters are based on the 10 knowledge areas specified in PMI’s standard, PMBOK® Guide, Fifth Edition. Print ISBN: 978-1-4822-5544-7 November 2014, 6-1/8 x 9-1/4, 247 pp. Suggested Price: $79.95 / £49.99

Textbook

Project Management Theory and Practice Second Edition

The University of Oklahoma, Norman, USA

Gary L. Richardson

Industrial Innovation Series

University of Houston, Texas, USA

This book presents an integrated approach to project management for oil and gas projects. It covers concepts, tools, and techniques of project management based on the elements of the Project Management Body of Knowledge. The book also contains case examples of applications of project management tools and techniques to real-life project scenarios. The book is intended to serve as a reference book for planners, project operators, stakeholders, designers, project managers, business managers, consultants, project analysts, senior executives, project team members, members of project management office, project customers, functional managers, trainers, and researchers.

Updated to reflect PMI’s Project Management Body of Knowledge (PMBOK® Guide), Fifth Edition, the second edition of this bestselling text continues to provide a practical overview of project management theory. It integrates the organizational environment that surrounds a project to supply the well-rounded knowledge of theories, organizational issues, and human behavior needed to manage real-world projects effectively. This edition contains a new chapter on Stakeholder Management, which is a new knowledge area covered in the latest PMBOK® Guide.

Print ISBN: 978-1-4200-9425-1 eBook ISBN: 978-1-4200-9426-8 January 2013, 6-1/8 x 9-1/4, 781 pp. Suggested Price: $125.95 / £79.99

Project Management in Extreme Situations Lessons from Polar Expeditions, Miltary and Rescue Operations, and Wilderness Explorations Edited by

Monique Aubry and Pascal Lievre Best Practices and Advances in Program Management Series

The growing complexity of projects and the uncertainty that reigns in today’s global economy are rendering ineffective traditional project practices and processes. These outdated techniques are based on the premise that knowledge about a project is complete before it ever starts—this is nearly impossible in today’s ever-changing world. New methods are needed to allow projects to adapt to changing conditions. Simply said, project management has to evolve! This book presents the latest steps in this evolution. Print ISBN: 978-1-4822-0882-5 May 2015, 6-1/8 x 9-1/4, 224 pp. Suggested Price: $69.95 / £44.99

Print ISBN: 978-1-4822-5495-2 October 2014, 7 x 10, 670 pp. Suggested Price: $89.95 / £57.99

Textbook

Project Management Tools and Techniques A Practical Guide Deborah Sater Carstens, Gary L. Richardson, and Ronald B. Smith This book provides a practical understanding of the tools and techniques for planning and controlling projects. It emphasizes the difference between various tools and techniques and determines how these can be applied during different phases of the project lifecycle. This book presents not only an understanding of necessary project management tools and techniques but also videos to demonstrate the concepts. If readers do not have the Microsoft Project software, they can still view the text and videos on the companion website known as the “Library” http://www.tech.uh.edu/ projectnmotion/. Print ISBN: 978-1-4665-1562-8 eBook ISBN: 978-1-4665-1566-6 April 2013, 6-1/8 x 9-1/4, 494 pp. Suggested Price: $119.95 / £76.99

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Project Planning and Project Success

The Self-Made Program Leader

The 25% Solution

Steve Tkalcevich

Taking Charge in Matrix Organizations Konverge Digital Solutions Corp., Mississauga, Canada

Serrador Project Management, Mississauga,Canada Best Practices and Advances in Program Management Series

Although project planning is known to be critical to project success, it remains a relatively under-studied area of project management research. This book draws on a literature review of planning that covers more than 270 sources. It also discusses new research that analyzed data from more than 1,300 global projects. The book brings this under-studied area of knowledge to the forefront. It emphasizes that planning is required for project success and that short changing planning will have a negative impact on project success. Print ISBN: 978-1-4822-0552-7 November 2014, 6-1/8 x 9-1/4, 224 pp. Suggested Price: $69.95 / £44.99

Project Scope Management A Practical Guide to Requirements for Engineering, Product, Construction, IT and Enterprise Projects Jamal Moustafaev Thinktank Consulting Inc., Burnaby, Canada Best Practices and Advances in Program Management Series

Scope creep—the continual addition of features and requirements—can ruin a project. It can result in cost overruns, missed schedule, and poor product quality, as well as kill the project. This book explains how to elicit, document, and manage requirements to control project scope creep. It also examines managing project stakeholders to minimize the risk of an ever growing list of user requirements. Print ISBN: 978-1-4822-5948-3 December 2014, 6-1/8 x 9-1/4, 360 pp. Suggested Price: $69.95 / £44.99

Best Practices and Advances in Program Management Series

Almost all leadership books assume the leader has authority over their team members. The challenge in project management is that this is not always the case. A whole new plan of attack has to be executed for the project manager to deliver in an organization without authority. This book will take the individual though the process of showing that leading without authority or influence will not work. After explaining how to gain influence, the book discusses leadership perceptions for those that do not have formal authority in the organization. The book concludes by summarizing key points. Print ISBN: 978-1-4822-3313-1 May 2015, 6-1/8 x 9-1/4, 192 pp. Suggested Price: $69.95 / £44.99

Software and Systems Architecture in Action Raghvinder S. Sangwan Malvern, Pennsylvania, USA

Project Management

Pedro Serrador

Applied Software Engineering Series

This book explores practices that can be helpful in the development of architectures of large-scale systems in which software is a major component. Examining the synergies that exist between software and systems engineering, it details an approach to architecture design that is driven from systemic quality attributes determined from both the business and technical goals of the system. This approach utilizes analytically derived patterns and tactics for quality attributes that inform the architect’s design choices and help shape the architecture of a given system. Print ISBN: 978-1-4398-4916-3 October 2014, 6-1/8 x 9-1/4, 232 pp. Suggested Price: $89.95 / £49.99

47 Risk Management Concepts and Guidance, Fifth Edition Carl L. Pritchard, PMP, PMI-RMP, EVP Pritchard Management Associates, Frederick, Maryland, USA

Risk Management: Concepts and Guidance is considered a comprehensive reference of risk management tools, practices, and protocols. This fifth edition emphasizes greater clarity on risk practice from a pragmatic perspective—with a new focus on the ability to apply “planned clairvoyance” to peer into the future. It also views risk in light of current information, while remaining grounded in the history of risk practice. The book has been updated to reflect the fifth edition of the PMBOK® Guide, published by the Project Management Institute. Print ISBN: 978-1-4822-5845-5 January 2015, 6-1/8 x 9-1/4, 424 pp. Suggested Price: $59.95 / £38.99

Software Testing and Continuous Quality Improvement Third Edition William E. Lewis President and CEO, Smartware Technologies Inc., Plano, Texas

This third edition of a bestseller provides a comprehensive look at software testing as part of the project management process, emphasizing testing and quality goals early on in development. Building on the success of previous editions, the text explains how compliance testing helps an IT organization meet Sarbanes-Oxley and Basel II requirements. The sections on test effort estimation are fully updated, providing greater emphasis on testing metrics. New chapters address process, application, and organizational metrics. The book also examines all aspects of functional testing and looks at the relation between changing business strategies and changes to applications in development. Print ISBN: 978-1-4200-8073-5 eBook ISBN: 978-1-4398-3436-7 December 2008, 6-1/8 x 9-1/4, 688 pp. Suggested Price: $99.95 / £63.99

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Stakeholder Engagement The Game Changer for Program Management Amy Baugh Best Practices and Advances in Program Management Series

Project Management 48

This book discusses the difference between the “science” and the “art” of program management as it relates to setting and managing stakeholder expectations. It is loosely tied to the five domains of program management as established by PMI, with a heavy emphasis on program stakeholder engagement. The interdependencies between stakeholder engagement and the other domains are also highlighted. The book describes how to go about enabling stakeholder engagement tactics to drive program success. It details specific actions to be taken throughout the program life cycle and includes case studies. Print ISBN: 978-1-4822-3067-3 February 2015, 6-1/8 x 9-1/4, 216 pp. Suggested Price: $69.95 / £44.99

The Strategic Project Leader

Successful Program Management Complexity Theory, Communication, and Leadership Wanda Curlee Deloitte, Philadelphia, Pennsylvania, USA

Robert Lee Gordon American Public University System, Charlestown, West Virginia, USA

Successful Program Management: Complexity Theory, Communication, and Leadership identifies the best leadership types for complex program environments. It goes beyond what is currently available in program management standards to outline powerful solutions to the macro and micro program issues facing program managers. Using language that is easy to understand, it explains what it takes to communicate strategically to all parties involved and addresses the communication issues common to most programs, including stakeholder communication, project team communication, and shareholder communication. Print ISBN: 978-1-4665-6879-2 eBook ISBN: 978-1-4665-6880-8 October 2013, 6-1/8 x 9-1/4, 246 pp. Suggested Price: $71.95 / £45.99

Mastering Service-Based Project Leadership, Second Edition

Sustainable Program Management

Jack Ferraro

Gregory T. Haugan

This second edition of the Strategic Project Leader prepares project managers to develop leadership competencies that translate into increased confidence to lead in a demanding environment. Like the first edition, this book motivates readers to take ownership of their leadership agenda and become disciplined in the processes of building a framework of leadership skills. This in turn will move readers beyond the basics of project management to true project leadership, positioning themselves for greater leadership opportunities.

Best Practices and Advances in Program Management Series

Print ISBN: 978-1-4665-9977-2 eBook ISBN: 978-1-4665-9978-9 September 2014, 6-1/8 x 9-1/4, 367 pp. Suggested Price: $69.95 / £44.99

The Strategic Project Office Second Edition J. Kent Crawford Project Management Solutions, Inc., Glen Mills, Pennsylvania, USA Series: PM Solutions Research

The second edition of this award-winning reference provides step-by-step instructions for establishing and maturing a project management office (PMO). Concise and easy to read, the text covers the four primary areas of knowledge and practice regarding the PMO: governance and portfolio management, resource optimization, organizational change, and performance measurement. Winner of the 2001 David I. Cleland Project Management Literature Award, the first edition introduced the concept of PMO as a strategic resource. This edition adds reporting on cutting-edge research on the status and roles of today’s PMO, highlights best practices, and includes case studies of award-winning PMOs. Print ISBN: 978-1-4398-3812-9 eBook ISBN: 978-1-4398-3813-6 September 2010, 6-1/8 x 9-1/4, 394 pp. Suggested Price: $87.95 / £55.99

The world is undergoing major transitions due to changes in three driving forces—population, climate, and energy resources—making it essential for us to achieve sustainability in the implementation of projects and programs as well as our everyday life. This book provides essential information on the three major driving forces of the coming decades and presents options to assist us in moving toward a sustainable future. It uses a format that makes it easy to understand and apply to medium and long-range planning. Print ISBN: 978-1-4665-7516-5 eBook ISBN: 978-1-4665-7517-2 October 2013, 6-1/8 x 9-1/4, 384 pp. Suggested Price: $83.95 / £53.99

Transforming Business with Program Management Integrating Strategy, People, Process, Technology, Structure, and Measurement Satish P. Subramanian Best Practices and Advances in Program Management Series

In a fast evolving, flat world operating environment, enterprises need to constantly innovate and improve products and services to maintain a strong competitive position in the market place. The vehicle used by enterprises for such constant reinvention is a business transformation program. A highly disciplined, rigorous and holistic program leadership and program management practice is critical to make business transformation happen and stick. This book enumerates the proven program management approach and techniques enterprises need to adopt for driving successful business transformation program. Print ISBN: 978-1-4665-9099-1 March 2015, 6-1/8 x 9-1/4, 216 pp. Suggested Price: $59.95 / £38.99

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Lean for Sales

Taking Blue Ocean Strategy a Step Further

Bringing the Science of Lean to the Art of Selling

Venkatesh Upadrista

Michael V. Testani, Sr., Sean A. Gillespie, and Sreekanth Ramakrishnan

Companies can succeed not by battling competitors, but rather by creating “blue oceans” of uncontested market space. These strategic moves create a leap in value for the company, its buyers, and its employees, while unlocking new demand and making the competition irrelevant. This book defines an approach on how one can create Blue Oceans and be recognized as a ‘Consultative Seller’. Print ISBN: 978-1-4987-0771-8 March 2015, 7 x 10, 152 pp., Soft Cover Suggested Price: $39.95 / £25.99

This book provides readers with a structured and factbased approach to improving sales close rates and delivering confirmed business value to customers. Using the principles of Lean, it outlines proven techniques to: qualify and document a client’s unique business problem and goal, develop sales proposals using storyboarding and continuous client validation, improve sales team collaboration, and manage sales process performance using a 3-dimensional measurement system that looks beyond revenue to include client value and process effectiveness. Print ISBN: 978-1-4822-5314-6 April 2015, 7 x 10, 250 pp. Suggested Price: $49.95 / £31.99

Textbook

Creating and Marketing New Products and Services Rosanna Garcia This textbook teaches the key business and marketing principles needed to successfully design and launch new products and services in an international marketplace. The book emphasizes marketing research techniques that can help firms identify the voice of the customer and incorporate these findings into their new product development process. It addresses the role of social networks in innovation, open innovation strategies, and international co-development efforts of new products and services. Print ISBN: 978-1-4822-0360-8 eBook ISBN: 978-1-4822-0362-2 April 2014, 7 x 10, 438 pp. Suggested Price: $99.95 / £63.99

Satellite Marketing Using Social Media for Improving Customer Participation and Engagement Kevin Popovic

Sales, Marketing & Service

The Art of Consultative Selling

ideahaus, Del Mar, California, USA

Satellite marketing is a marketing strategy that uses multiple social media sites as a series of marketing substations, or satellites. This book dispels the mystery surrounding social media, providing readers with a comprehensive strategy for leveraging new media and integrating it with conventional marketing tactics. Readers will learn how to: identify and target relevant markets, develop a well-planned social media strategy, create effective satellites, deploy and maintain those satellites, and assess and measure the success of their satellite marketing campaigns. Print ISBN: 978-1-4822-5614-7 April 2015, 7 x 10, 200 pp., Soft Cover Suggested Price: $39.95 / £25.99

49 Data Mining Mobile Devices Jesus Mena Triangular Marketing, El Paso, Texas, USA

Data Mining Mobile Devices defines the collection of machine-sensed environmental data pertaining to human social behavior. Describing how to analyze Wi-Fi and GPS data from websites and apps, it explains how to model mined data through the use of artificial intelligence software. It also discusses the monetization of mobile devices’ desires and preferences that can lead to the triangulated marketing of content, products, or services to billions of consumers. Print ISBN: 978-1-4665-5595-2 eBook ISBN: 978-1-4665-5596-9 June 2013, 6-1/8 x 9-1/4, 328 pp. Suggested Price: $71.95 / £45.99

Statistical and Machine-Learning Data Mining Techniques for Better Predictive Modeling and Analysis of Big Data, Second Edition Bruce Ratner DM STAT-1 Consulting, New York, New York, USA

Focusing on uniquely large-scale statistical models that effectively consider big data identifying structures (variables) with the appropriate predictive power in order to yield reliable, robust, relevant large scale analyses, this revised edition incorporates 13 new chapters, as well as expanded explanations of the author’s own popular machine-learning GenIQ Model. The book highlights the needs of data analysts, regression modelers, non-regression modelers, and data miners across all industry sectors, delivering practical yet powerful, simple yet insightful quantitative techniques that reliably accommodate big data, as well as the small data implied within. Print ISBN: 978-1-4398-6091-5 eBook ISBN: 978-1-4398-6092-2 December 2011, 6-1/8 x 9-1/4, 542 pp. Suggested Price: $92.95 / £58.99

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21st Century Security and CPTED Designing for Critical Infrastructure Protection and Crime Prevention, Second Edition

James R. Youngblood Bellevue University, Nebraska, USA

Randall I. Atlas Atlas Safety and Security Design, Inc., Fort Lauderdale, Florida, USA

Security Management

Based on the tenets of Crime Prevention Through Environmental Design (CPTED), the updated edition of this popular reference blends new design elements with the latest bestpractice security measures. Illustrated with hundreds of photographs and line drawings, the text emphasizes consideration of security aspects throughout the design process, including how to take stock of open spaces, avoid blind corners, and use landscaping to create secure spaces. The author updates these classic principles to include the latest design capabilities given new security and building construction technologies. This edition includes new chapters on security and sustainability. Print ISBN: 978-1-4398-8021-0 eBook ISBN: 978-1-4398-8022-7 June 2013, 7 x 10, 954 pp. Suggested Price: $119.95 / £79.99

Active Shooter Events and Response John P. Blair, Terry Nichols, David Burns, and John R. Curnutt Written by members of the Advanced Law Enforcement Rapid Response Training (ALERRT) Center at Texas State University, this book is the culmination of more than a decade’s worth of training and research into active shooter events. Empowering law enforcement professionals by leveraging the essential knowledge and experience of those who have gone before us, the book also offers insight into the training methodologies and strategies used to prepare our nation’s first responders to address the active shooter threat. In addition, the authors discuss the clear and present threat of terrorist organizations using these mass shooter tactics on American soil.

A Comprehensive Look at Fraud Identification and Prevention

Print ISBN: 978-1-4665-1229-0 eBook ISBN: 978-1-4665-1231-3 June 2013, 6-1/8 x 9-1/4, 264 pp. Suggested Price: $71.95 / £45.99

Designed to educate individuals, loss prevention associates, businesses, and consultants on the many faces of fraud in today’s technologically advanced society, this book presents tips, advice, and recommendations for fraud awareness, protection, and prevention. It covers employee theft, organizational fraud, consumer fraud, identity theft, Ponzi and Pyramid schemes, and cyber crime/ fraud. It also examines how some fraud typologies can overlap and co-mingle and the best ways to make an organization’s or individual’s financial assets a harder target for fraud and victimization. Print ISBN: 978-1-4987-0032-0 May 2015, 6-1/8 x 9-1/4, 288 pp. Suggested Price: $69.95 / £44.99

Conflict and Cooperation in Cyberspace The Challenge to National Security Edited by

Panayotis A Yannakogeorgos US Air Force Research Institute

Adam B Lowther US Air Force Research Institute, Maxwell AFB, Alabama, USA

Conflict and Cooperation in Cyberspace brings together some of the world’s most distinguished military leaders, scholars, cyber operators, and policymakers in a discussion of current and future challenges that cyberspace poses. Focusing on policy-relevant solutions, it offers a well-reasoned study of how to prepare for war, while attempting to keep the peace in the cyberspace domain. Examining the truths and myths behind recent headline-grabbing malicious cyber activity, the book spells out the challenges involved with establishing a robust system of monitoring, controls, and sanctions to ensure cooperation amongst all stakeholders. Print ISBN: 978-1-4665-9201-8 eBook ISBN: 978-1-4665-9202-5 July 2013, 6-1/8 x 9-1/4, 360 pp. Suggested Price: $59.95 / £39.99

Antiterrorism and Threat Response

Corporate Security Intelligence and Strategic Decision-Making

Planning and Implementation

Justin Crump

Ross Johnson Capital Power Corporation, Edmonton, Alberta, Canada

Providing security managers with a clear and simple methodology to protect their organizations, this volume uses an adaptation of the U.S. Department of Defense’s antiterrorism fundamentals and applies it to the private sector to protect companies, facilities, and infrastructures. The book helps security managers conduct a terrorism threat vulnerability assessment, understand how surveillance detection works, establish response plans for a wide variety of contingencies related to terrorist attack, and work with other security departments, the police, and the public to create infrastructure protection zones that will enhance the detection of suspicious events and reduce the likelihood of terrorist attack. Print ISBN: 978-1-4665-1290-0 eBook ISBN: 978-1-4665-1291-7 February 2013, 6-1/8 x 9-1/4, 296 pp. Suggested Price: $83.95 / £53.99

Founder, Sibylline Ltd., Andover, UK

Despite a clear and compelling need for an intelligenceled approach to security, operational, and reputational risks, the subject of corporate security intelligence remains poorly understood. An effective intelligence process can directly support and positively impact operational activity and associated decision-making and can even be used to drive the firm’s business in key markets. This volume outlines theory and supplies real practical solutions to implementing an effective intelligence process. While the book focuses on corporate security as the natural home of intelligence, the tools and techniques outlined are equally applicable for any decision-support process. Print ISBN: 978-1-4665-9270-4 January 2015, 6-1/8 x 9-1/4, 279 pp. Suggested Price: $79.95 / £49.99

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The CRC Press Terrorism Reader Marie-Helen Maras John Jay College of Criminal Justice, New York, USA

From CRC Press’s unrivaled pool of author experts comes the ultimate reader on terrorism. With information drawn from premier titles in the CRC Press collection, it focuses on how to prepare for, mitigate, counter, and respond to terror threats and acts. Policy issues, critical infrastructure protection, terrorism funding, and target selection is discussed, along with weapons of mass destruction, intelligence and antiterrorism efforts, terrorism crisis management, and responder issues. The book goes beyond theory to provide practitioner knowledge from the field straight into the reader’s hands, delivering real-world solutions to terrorist threats and acts at home and abroad. Print ISBN: 978-1-4665-8832-5 eBook ISBN: 978-1-4665-8834-9 November 2013, 7 x 10, 418 pp. Suggested Price: $44.95 / £29.99

A Guide for Facility Managers, Sixth Edition Joseph F. Gustin Consultant, Lilburn, Georgia, USA

This new edition of a bestseller book addresses the complexities of disaster preparedness and business continuity. Updated with the latest statistics, the new edition includes an overview of natural disasters, coverage of computer and data protection expanded to include cyber-attacks on the private sector, and information on managing data privacy. It also includes the latest information on dirty bombs, chemical and biological agents and weapons, disaster planning and recovery issues, regulatory influences and emergency preparedness. This reference highlights the importance of prevention as well as controlling the effects of a disaster on a company’s operations. Print ISBN: 978-1-4822-1567-0 August 2013, 6 x 9, 350 pp. Suggested Price: $129.95 / £82.00

Cybersecurity for Industrial Control Systems SCADA, DCS, PLC, HMI, and SIS Tyson Macaulay Security Liaison Officer, Bell Canada, Ottawa, Ontario

Bryan L. Singer Principal Consultant, Kenexis Consulting Corporation, Madison, Alabama, USA

As industrial control systems (ICS) become Internetfacing, they expose crucial services to attack. Explaining how to develop and implement an effective cybersecurity program for ICS, this book provides the tools to ensure network security without sacrificing efficiency and functionality. Starting with an introduction to ICS, it discusses business, cost, competitive, and regulatory drivers and the conflicting priorities of convergence. It explains why security requirements differ from IT to ICS and explains when standard IT security solutions can be used and where SCADA practices are required. Print ISBN: 978-1-4398-0196-3 eBook ISBN: 978-1-4398-0198-7 December 2011, 6-1/8 x 9-1/4, 203 pp. Suggested Price: $87.95 / £55.99

Data Privacy for the Smart Grid Rebecca Herold and Christine Hertzog This book will inform readers without overwhelming them with too much technical detail. It will help them communicate more effectively with IT, telecom, and cyber security professionals as they work to build privacy into their daily work activities. The book supplies guidance for privacy management activities and privacy framework components focused on the Smart Grid. The authors, who are privacy professionals instead of engineers writing on privacy issues, draw upon their extensive experience within the utilities business sector, along with their work with NIST in the Cyber Security Working Group, Smart Grid privacy subgroup since June 2009. Print ISBN: 978-1-4665-7337-6 January 2015, 6-1/8 x 9-1/4, 240 pp. Suggested Price: $79.95 / £49.99

Disaster and Recovery Planning

Encyclopedia of Information Assurance (Online Version) Edited by

Rebecca Herold Rebecca Herold, LLC, Van Meter, Iowa, USA

Security Management

Textbook

Marcus K. Rogers Purdue University, West Lafayette, Indiana, USA

Information Assurance (IA) professionals are charged with protecting the confidentiality, integrity, availability, and delivery of an entity’s data. The Encyclopedia of Information Assurance is a comprehensive, fully searchable collection of articles and references that cover the wide range of subjects found within the field. This three-volume set is a timely, reliable resource that presents new methods, techniques, and strategies. The entries and illustrations address every meaningful topic in information assurance including risk management, privacy, legal and regulatory compliance, auditing, and digital forensics. Live links are present throughout the online version, enabling indepth research on any topic covered in the encyclopedia. Print ISBN: 978-1-4200-6622-7 December 2010, 8-1/2 x 11, 2000 pp., Online/Web Suggested Price: $995.00 / £559.00

FISMA Principles and Best Practices Beyond Compliance Patrick D. Howard Chief Information Security Officer, Nuclear Regulatory Commission, USA

Detailing a proven approach for establishing and implementing a comprehensive information security program, this book integrates compliance review, technical monitoring, and remediation efforts to explain how to achieve and maintain compliance with Federal Information Security Management Act (FISMA) requirements. Based on the author’s experience developing, implementing, and maintaining enterprise FISMA-based information technology security programs at three major federal agencies, the book provides workable solutions for establishing and operating an effective security compliance program. It delineates the processes, practices, and principles involved in managing the complexities of FISMA compliance. Print ISBN: 978-1-4200-7829-9 eBook ISBN: 978-1-4200-7830-5 March 2011, 6-1/8 x 9-1/4, 345 pp. Suggested Price: $79.95 / £53.99

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Foundations of Psychological Profiling

Handbook of Surveillance Technologies

Terrorism, Espionage, and Deception

Third Edition

Richard Bloom

J.K. Petersen

Embry-Riddle Aeronautical University, Prescott, Arizona, USA

Computer Consultant, Writer and Educator, Bellingham, Washington, USA

Security Management

Designed for a diverse audience including law enforcement officers, intelligence and security officers, attorneys, and researchers, this volume presents scientific theory and data on the notion of profiles. The book integrates essential interdisciplinary knowledge related to the practice and applications of profiling that is rarely found in books on the subject. The book concludes with the author’s speculation on how developments in scientific method and statistical procedures—as well as the integration of interdisciplinary sources, politics, and the cyberworld—may impact the future of profiling. Print ISBN: 978-1-4665-7029-0 eBook ISBN: 978-1-4665-7032-0 February 2013, 6-1/8 x 9-1/4, 226 pp. Suggested Price: $71.95 / £45.99

Print ISBN: 978-1-4398-7315-1 eBook ISBN: 978-1-4398-7316-8 January 2012, 7 x 10, 1040 pp. Suggested Price: $146.95 / £99.00

Fraud Prevention and Detection

Industrial Espionage

Warning Signs and the Red Flag System

Developing a Counterespionage Program

Rodney T. Stamler, Hans J. Marschdorf, and Mario Possamai

Daniel J. Benny

Most fraud cases could have been prevented or detected earlier if early warning signs had been taken seriously. This volume enables officers and directors to protect themselves and their entities against fraud by effectively detecting, analyzing, and acting before any damage can be done. Based on an empirically tested strategy, the book teaches readers how to find Red Flag indicators of fraud or suspicious transactions in financial statements, budgets, and contracts and know how to ensure that, once a Red Flag has been identified, appropriate action is taken.

From officially sanctioned, high-tech operations to budget spy cameras and cell phone video, the third edition of this bestselling handbook reflects the rapid growth in the surveillance industry. An essential comprehensive work chronicling the background and current applications of a broad range of surveillance technologies, this fully revised and expanded edition offers the latest in surveillance and privacy issues, including workplace and school privacy, front yard privacy, and transportation security issues. It addresses social media, GPS circuits in cell phones and PDAs, new GIS system use, Google street-viewing technology, and other new and emerging developments.

Print ISBN: 978-1-4665-5454-2 eBook ISBN: 978-1-4665-5455-9 March 2014, 6-1/8 x 9-1/4, 316 pp. Suggested Price: $69.95 / £44.99

The Frugal CISO Using Innovation and Smart Approaches to Maximize Your Security Posture Kerry Ann Anderson At the same time that information security organizations face significant budgetary challenges, both cyber security threats and compliance requirements have escalated. This book describes actionable techniques for running an information-security management program during an era that has been known for cost-cutting to information security budgets. The concept is to allow practitioners to acquire skills at fiscal proficiency in managing information security issues, allowing them to deliver effective and efficient service while working within the restricted budgetary environment that exists at many information-security organizations. Print ISBN: 978-1-4822-2007-0 eBook ISBN: 978-1-4822-2008-7 May 2014, 6-1/8 x 9-1/4, 381 pp., Soft Cover Suggested Price: $49.95 / £31.99

Embry-Riddle Aeronautical University Worldwide, Harrisburg, Pennsylvania, USA

Books on industrial espionage tend to focus on what the threat is and will often review case studies of threats— but they generally fail to provide guidelines on how to establish a program to prevent and thwart such threats. A comprehensive source of information, this book offers guidance on how to ensure the protection of company proprietary information and the development of a corporate counterespionage program. It fully addresses all aspects of industrial espionage that must be considered when developing a counterintelligence program. Print ISBN: 978-1-4665-6814-3 eBook ISBN: 978-1-4665-6815-0 September 2013, 6-1/8 x 9-1/4, 232 pp. Suggested Price: $71.95 / £45.99

Information Security Management Handbook 2013 CD-ROM Edition Edited by

James S. Tiller Raleigh, North Carolina, USA

Rich O’Hanley Publisher—ICT, Business, and Security, CRC Press, New York, New York, USA

Containing the complete contents of Volumes 1-7, the Information Security Management Handbook, 2013 CD-ROM Edition is an authoritative resource that is linked and searchable by keyword. This CD updates the benchmark Volume 1 with information on the latest developments in information security and recent changes to the (ISC)2® CISSP Common Body of Knowledge (CBK®). In addition to the complete contents of the set, the CD contains an extra volume›s worth of information—including chapters from other security and networking books that have never appeared in the print editions. Print ISBN: 978-1-4665-6726-9 October 2013, CD-ROM Suggested Price: $209.95 / £134.00

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Intelligent Network Video

Investigative Interviewing

Understanding Modern Video Surveillance Systems

Psychology, Method and Practice

Fredrik Nilsson and Communications Axis

This book covers modern techniques for private sector investigative interviews. It outlines a highly structured and process-driven technique that takes a non-accusatory approach, uses no intimidation or coercion, and has been proven to achieve admission rates above 90 percent. This time-tested methodology is easy to learn and replicate and will help you to significantly diminish the likelihood of false confessions. Sharing insights garnered over the author’s decades of experience in investigations and interviewing, the book includes case studies based on actual investigations that illustrate industry best practices.

Offering ready access to the security industry’s cuttingedge digital future, Intelligent Network Video provides the first complete reference for those involved with developing, implementing, and maintaining the latest surveillance systems. Pioneering expert Fredrik Nilsson explains how IP-based video surveillance systems provide better image quality and a more scalable and flexible system at lower cost. A complete and practical reference for the field, this volume includes a comprehensive checklist for those designing a network video system, as well as a systems design tool on DVD. Print ISBN: 978-1-4200-6156-7 eBook ISBN: 978-1-4200-6157-4 September 2008, 7 x 10, 416 pp. Suggested Price: $99.95 / £63.99

Print ISBN: 978-1-4665-9086-1 eBook ISBN: 978-1-4665-9087-8 July 2014, 6-1/8 x 9-1/4, 389 pp. Suggested Price: $79.95 / £49.99

Logistics and Transportation Security

Textbook

Introduction to Intelligence Studies Carl J. Jensen, III, David H. McElreath, and Melissa Graves Since the attacks of 9/11, the United States intelligence community has undergone an extensive overhaul, including the formation of the Office of the Director of National Intelligence. This book explores the history of intelligence and security, presenting a comprehensive examination of the pillars of American intelligence systems—collection, analysis, counterintelligence, and covert operations—and demonstrates how these work together. In addition, the text covers law and ethics, writing and briefing for the intelligence community, and emerging threats and challenges. Print ISBN: 978-1-4665-0003-7 eBook ISBN: 978-1-4665-6652-1 November 2012, 7 x 10, 374 pp. Suggested Price: $87.95 / £55.99

A Strategic, Tactical, and Operational Guide to Resilience Maria G. Burns Texas Southern University, Houston, USA

In a world increasingly exposed to terrorism, piracy, and the trafficking of humans and narcotics, companies must ensure their supply chains and transportation networks ensure an efficient flow of goods, without compromising security. This new book on logistics and transportation security addresses the many regulatory, political, and technological developments not covered in existing books. Examining sea, land, and air transportation systems and linkages, this book includes coverage of hazardous material handling, securing transportation networks, logistics essentials, supply chain security, risk assessments, the regulatory framework, strategic planning, and innovation through technology. Print ISBN: 978-1-4822-5307-8 April 2015, 6-1/8 x 9-1/4, 288 pp. Suggested Price: $69.95 / £44.99

Investigations in the Workplace Second Edition

Managing Risk and Security in Outsourcing IT Services

Eugene F. Ferraro

Onshore, Offshore and the Cloud

Business Controls, Inc., Greenwood Village, Colorado, USA

Gleaned from the author’s decades of experience, this volume provides both novice and experienced investigators with essential information on the processes for the proper and safe investigation of workplace crime and misconduct. Revised and updated with more techniques and case studies, the book includes new diagrams, checklists, and visuals. Each chapter begins with Key Learning Points and is supplemented with boxed Tips, Traps, and Common Mistakes. An exhaustive appendix includes a glossary of common investigative terms, sample surveillance and investigative reports, advice on digital evidence, and more. Print ISBN: 978-1-4398-1480-2 eBook ISBN: 978-1-4398-1482-6 February 2012, 6-1/8 x 9-1/4, 603 pp. Suggested Price: $87.95 / £55.99

Security Management

Axis Communications Inc., Chelmsford, Massachusetts, USA

Eugene F. Ferraro (CPP, SPHR)

Frank Siepmann 1 Security Solutions Applied, LLC, Leesburg, Virginia, USA

This book explains how to address the risks that can arise from outsourcing or adopting cloud technology. Providing you with an understanding of the fundamentals, it supplies authoritative guidance and examples on how to tailor the right risk approach for your organization. Covering onshore, offshore, and cloud services, it provides concrete examples and illustrative case studies that describe the specifics of what to do and what not to do across a variety of implementation scenarios. This book provides the fundamental understanding and guidance readers need to keep information, processes, and people secure when outsourcing IT services. Print ISBN: 978-1-4398-7909-2 eBook ISBN: 978-1-4398-7910-8 December 2013, 6-1/8 x 9-1/4, 244 pp. Suggested Price: $69.95 / £45.99

For more information and a complete list of titles, visit us at www.crcpress.com

Security Management

Modern Geopolitics and Security

Port Security Management

Strategies for Unwinnable Conflicts

Second Edition

Amos N. Guiora

Kenneth Christopher

The University of Utah, Salt Lake City, USA

Park University, Parkville, Missouri, USA

This book draws on the author’s extensive experience in counterterrorism, negotiation, and the implementation of the Oslo Peace Process, with his more recent work in academia. The book uses an interdisciplinary case study model to illustrate valuable lessons learned and best practices in strategic analysis and decision making in geopolitics. It examines international relations, international law, and negotiation/intervention as they pertain to recent and historical examples of global crises and security.

This fully updated edition of a bestseller covers the latest on continuously changing legislation regarding federal mandates, securing vessels, cargo security, and granting employee credentials. Focusing on best practices, it details real-world solutions that law enforcement authorities and security management professionals can put to use immediately. Assuming little prior knowledge of the industry, the book examines port security in the context of global transportation systems. It supplies practitioners and educators with a framework for managing port security and also details risk assessment and physical security best practices for securing ships and ports.

Print ISBN: 978-1-4665-6923-2 eBook ISBN: 978-1-4665-6926-3 December 2013, 6 x 9, 181 pp. Suggested Price: $83.95 / £53.99

Personal Security A Guide for International Travelers Tanya Spencer Training Solutions, Copenhagen, Denmark

This practical, user-friendly guide prepares international business travelers for the realities they might face while working or living abroad. Concise and easy-to-read, this manual will be a huge time-saver for corporations who want to educate their staff on safety and security awareness when travelling overseas. The author has experience traveling the world, including to some historical hot zones and areas of conflict. The text provides general advice along with tips targeted at specific readers, including special considerations for women, VIPs, and those who are traveling with children and families.

Print ISBN: 978-1-4665-5944-8 eBook ISBN: 978-1-4665-5945-5 July 2013, 6-1/8 x 9-1/4, 376 pp., Soft Cover Suggested Price: $59.95 / £39.99

Print ISBN: 978-1-4665-9163-9 eBook ISBN: 978-1-4665-9164-6 June 2014, 7 x 10, 376 pp. Suggested Price: $89.95 / £57.99

PRAGMATIC Security Metrics Applying Metametrics to Information Security W. Krag Brotby Enterprise Security Architect, Thousand Oaks, California, USA

Gary Hinson Hastings, New Zealand

Light on mathematics and heavy on utility, this is the ultimate how-to-do-it guide for security metrics. Packed with time-saving tips, the book offers easy-to-follow guidance for those struggling with security metrics. Step by step, it clearly explains how to specify, develop, use, and maintain an information security measurement system. In addition to its obvious utility in the information security realm, the PRAGMATIC approach, introduced for the first time in this book, has broader application across diverse fields of management Print ISBN: 978-1-4398-8152-1 eBook ISBN: 978-1-4398-8153-8 January 2013, 6-1/8 x 9-1/4, 512 pp. Suggested Price: $69.95 / £45.99

Physical Security and Safety

Responsive Security

A Field Guide for the Practitioner

Be Ready to Be Secure

Edited by

Meng-Chow Kang

Truett A. Ricks, Bobby E. Ricks, and Jeffrey Dingle Occupational Safety & Health Guide Series, 17

This book addresses the need for security, how to identify the threat against and level of security needed to protect assets, and security theories and concepts used to provide an acceptable level of security. Security practices are intermingled with safety issues. OSHA and Fire Regulations complement an overall loss prevention program. This text introduces the security practitioner to basic tenets of safety and safety management. Safety practitioners will find this book of value in understanding physical security theories, concerns, and practices Print ISBN: 978-1-4822-2702-4 October 2014, 6-1/8 x 9-1/4, 179 pp., Soft Cover Suggested Price: $89.95 / £57.99

Exploring the challenges, issues, and dilemmas of managing information security risk, this volume introduces an approach for addressing concerns from both a practitioner and organizational management standpoint. Utilizing a research study generated from nearly a decade of action research and real-time experience, the book discusses the issues and dilemmas that fueled the study, examines its key findings, and provides practical methods for managing information security risks. It presents the principles and methods of the responsive security approach, developed from the findings of the study, and details the research that led to the development of the approach. Print ISBN: 978-1-4665-8430-3 eBook ISBN: 978-1-4665-8431-0 October 2013, 6-1/8 x 9-1/4, 259 pp., Soft Cover Suggested Price: $69.95 / £45.99

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Security Management

The Terrorist-Criminal Nexus

A Critical Thinking Approach

An Alliance of International Drug Cartels, Organized Crime, and Terror Groups

Occupational Safety & Health Guide Series

This book is written for the security manager who wants to be a more effective manager, as well as for students who would like to become security managers. It provides a methodical process to look at the security management functions so they can better tailor security to any organization. The book presents the most accurately balanced picture of security functions by using a critical thinking approach to interpret data as a tool for providing more effective security management. Print ISBN: 978-1-4665-6177-9 eBook ISBN: 978-1-4665-6178-6 December 2013, 6-1/8 x 9-1/4, 202 pp. Suggested Price: $94.95 / £59.99

Jennifer L. Hesterman Retired Colonel, USAF, Senior Analyst, The MASY Groupe, Arlington, Virginia, USA

Intelligence has discovered that al Qaeda, Hezbollah, FARC, drug cartels, and increasingly violent gangs—as well as domestic groups such as the Sovereign Citizens—are now joining forces and threatening us in new and provocative ways. Providing policy makers, security strategists, law enforcement and intelligence agents, and students with new evidence of this growing threat, this volume reveals the often disregarded, misunderstood, or downplayed nexus threat to the United States. Proving definitively that such liaisons exist despite differing ideologies, the book provides a thought-provoking new look at the complexity and phenomena of the terroristcriminal nexus. Print ISBN: 978-1-4665-5761-1 eBook ISBN: 978-1-4665-5762-8 April 2013, 6-1/8 x 9-1/4, 351 pp. Suggested Price: $69.95 / £45.99

Security without Obscurity A Guide to Confidentiality, Authentication, and Integrity J.J. Stapleton Arlington, Texas, USA

The traditional view of information security includes three cornerstones: confidentiality, integrity, and availability; however the author asserts authentication is the third keystone. As the field has become more complex, novices and professionals need a reliable reference that outlines the basics. Rather than focusing on compliance or policies and procedures, this book takes a top-down approach. Providing insight from the author’s experience developing dozens of standards, it provides an understanding of how to approach information security from the bedrock principles of confidentiality, integrity, and authentication. Print ISBN: 978-1-4665-9214-8 eBook ISBN: 978-1-4665-9215-5 May 2014, 6-1/8 x 9-1/4, 355 pp. Suggested Price: $79.95 / £49.99

The Security Risk Assessment Handbook A Complete Guide for Performing Security Risk Assessments, Second Edition Douglas Landoll Lantego, LLC, Austin, Texas, USA

Picking up where the bestselling first edition left off, this second edition explains how to conduct an effective risk assessment. Supplying wide-ranging coverage that includes security risk analysis, mitigation, and risk assessment reporting, it provides the tools needed to solicit and review the scope and rigor of risk assessment proposals with competence and confidence. Trusted to assess security for leading organizations and government agencies, including the CIA, NSA, and NATO, Douglas Landoll unveils the littleknown tips, tricks, and techniques used by savvy security professionals in the field. Print ISBN: 978-1-4398-2148-0 eBook ISBN: 978-1-4398-2149-7 May 2011, 6-1/8 x 9-1/4, 495 pp. Suggested Price: $87.95 / £55.99

Terrorist Recognition Handbook A Practitioner’s Manual for Predicting and Identifying Terrorist Activities, Third Edition Malcolm W. Nance Executive Director, Stottville Center for Understanding Terrorism and Radical-Ideologies, Hudson, New York, USA

First published in 2003, this volume remains one of the only books available to provide detailed information on terrorist methodology—revealing terrorist motivation, organizational structure, planning, financing, and operational tactics. This fully revised and updated third edition contains the detailed analysis and history of prior editions with new case studies and information on emerging terrorist practices and trends. Updates include the newest geopolitical challenges to emerge from the geopolitical climate post-Arab Spring, details on the newest attack tactics and procedures of al-Qaeda, and potential points of failure in terrorist operations where plots can be most easily disrupted.

Security Management

Michael Land, Truett Ricks, and Bobby Ricks

Trade Secret Theft, Industrial Espionage, and the China Threat Carl Roper Richmond, Virginia, USA

This book provides an overview of economic espionage as practiced by a range of nations from around the world— focusing on the mass scale in which information is being taken for China’s growth and development. It supplies an understanding of how the economy of a nation can prosper or suffer, depending on whether that nation is protecting its intellectual property, or whether it is stealing such property for its own use. The text concludes by outlining specific measures that corporations and their employees can practice to protect information and assets, both at home and abroad. Print ISBN: 978-1-4398-9938-0 eBook ISBN: 978-1-4398-9939-7 December 2013, 7 x 10, 320 pp. Suggested Price: $71.95 / £45.99

Print ISBN: 978-1-4665-5457-3 eBook ISBN: 978-1-4665-5460-3 September 2013, 7 x 10, 439 pp., Soft Cover Suggested Price: $59.95 / £39.99

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Security Management / Finance & Investing / Lean Basics 56

Web Security

Andy & Me

A WhiteHat Perspective

Second Edition, Crisis & Transformation on the Lean Journey

Hanqing Wu and Liz Zhao Academy of Mathematics and Systems Science, Chinese Academy of Sciences

This book presents a comprehensive guide to web security and explains how companies can build a highly effective and sustainable security system. It reveals how hackers work and explains why companies of different scale require different security methodologies. With in-depth analysis of the reasons behind the choices, the book covers client script security, server applications security, and Internet company security operations. It also includes coverage of browser security, click jacking, injection attacks, web frame security, leaks, transactions security, and security development lifecycle. Print ISBN: 978-1-4665-9261-2 March 2015, 7 x 10, 544 pp., Soft Cover Suggested Price: $79.95 / £49.99

Pascal Dennis Lean Productivity Network

Based on the author’s personal experience with Toyota’s master teachers and with companies in the midst of great change, Andy & Me is a business novel set in a failing New Jersey auto plant focusing on the tribulations of Tom Pappas, the plant manager. In a cool, readable style, Andy & Me follows Tom’s relationship with Andy Saito, a reclusive Toyota guru whom Tom persuades to help save his plant through the teaching of the legendary Toyota Production System (TPS). On this journey, the reader learns that TPS is more than just a collection of tools; it entails a new way of thinking and behaving. Print ISBN: 978-1-4398-2538-9 eBook ISBN: 978-1-4398-2540-2 December 2010, 5 1/4 x 8, 192 pp., Soft Cover Suggested Price: $37.95 / £23.99

Workplace Violence and the Facility Manager

The Basics of Achieving Professional Certification

Joseph F. Gustin

Enhancing Your Credentials

Consultant, Lilburn, Georgia, USA

This book contains practical, comprehensive, and effective guidance and advice on the issue of workplace violence. It is written in plain language and in a non-theoretical, reader-friendly format for quick and easy reference. Topics include the risk factors that contribute to workplace violence, as well as the effects of violence. The book discusses procedures for assessing threat as well as strategies for preventing violence and handling the consequences when necessary. It also examines situations such as domestic violence and the workplace and racial and sexual harassment and explains the new OSHA directive on investigation workplace violence. Print ISBN: 978-0-8493-8143-0 May 2013, 6 x 9, 200 pp. Suggested Price: $99.95 / £63.99

Willis H. Thomas Associate Director of Learning Management, Pfizer/Wyeth Research, Montvale, New Jersey, USA

This easy-to-use guide can help anyone looking to achieve professional certification make informed decisions about the many options available. It can also help avoid the pitfalls of making the wrong choice as a result of being incorrectly informed. Examining the range of professional certifications offered by associations and organizations, it explains how to select the right professional certification and outlines best practices for completing the certification process. It includes a CD that supplies permanent access to a suite of helpful training and development tools and software. Print ISBN: 978-1-4665-5456-6 eBook ISBN: 978-1-4665-5463-4 November 2013, 6-1/8 x 9-1/4, 216 pp., Soft Cover Suggested Price: $20.95 / £12.99

Strategic Finance for Criminal Justice Organizations

Identifying Waste on the Shopfloor

Daniel Adrian Doss, William H. Sumrall III, and Don W. Jones

The Productivity Press Development Team

Capital investments of cash flow provide future benefits to all organizations. This volume explores capital budgeting techniques from a quantitative perspective that targets the strategic future of revenues within the criminal justice and law enforcement sectors. The book discusses human decision-making, impediments to rendering objective decisions, and methods for improving decision objectivity. It reviews the concept of discounting and decision rules for net present value, and explains how to make an internal rate of return financial decision. It also provides the mathematical formula for the profitability ratio/index method and examines how to use it to make financial decisions. Print ISBN: 978-1-4398-9223-7 eBook ISBN: 978-1-4398-9225-1 April 2012, 6-1/8 x 9-1/4, 292 pp., Soft Cover Suggested Price: $109.95 / £69.99

Like all Shopfloor Series books, Identifying Waste on the Shopfloorpresents concepts and tools in simple and accessible language. The author defines waste, explains why it occurs, and then shows how to discover, remove, and prevent it with regards to the actions of people, the use of equipment and material, and the movement of goods. He identifies and provides specific strategies geared towards countering the Seven Deadly Wastes: overproduction, inventory, conveyance, defects, processing waste, operation waste, idle time. This volume is the ideal compliment to 5S, TPM, and other tools for building a lean manufacturing operation. Print ISBN: 978-1-56327-287-5 June 2003, 7 x 10, 112 pp., Soft Cover Suggested Price: $37.95 / £23.99

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Implementing Standardized Work

Process Analysis

Process Improvement

Alain Patchong

Process analysis is the first tool needed to capture the initial situation before any improvement. Process analysis helps collect the “facts and data” that gives the overall production capacity of the process, shows all opportunities for improvement their amount and source. It is therefore possible to establish the target picture of the process condition and prioritize the needed actions to get there. This book uses numerous examples, charts and drawings to explain the deployment of process analysis and to convey the knowledge effectively.

This book, the third in a series dedicated to Standardized Work, focuses on process improvement. It begins by explaining why standardization and process improvement both depend on each other to achieve true sustainability. The text explains how to use Standardized Work forms to identify immediate opportunities for process improvement. It also provides simple tools and forms that can help readers generate quick improvements to keep morale high and sustain motivation during the work ahead. Covering the essential knowledge using a compelling story format, the book includes numerous examples and illustrations that demonstrate proper application.

Print ISBN: 978-1-4665-6343-8 June 2015, 6-1/8 x 9-1/4, 100 pp., Soft Cover Suggested Price: $19.95 / £13.99

Implementing Standardized Work

Print ISBN: 978-1-4665-6358-2 eBook ISBN: 978-1-4665-6359-9 April 2014, 6-1/8 x 9-1/4, 101 pp., Soft Cover Suggested Price: $19.95 / £13.99

The Lean Anthology

Writing Standardized Work Forms

A Practical Primer in Continual Improvement

Alain Patchong

Rebecca Goldberg

The first book in The One-Day Expert series detailed the initial steps that Thomas, a young, high-potential plant manager in an industrial group, took to assess his plant’s situation through measurement of operators’ performance. This second book in the series focuses on the next step of this assessment—writing Standardized Work forms to help identify variability and waste. The It uses numerous examples, charts, and drawings to illustrate the interaction between operator, machine, and material.

Elliott N. Weiss

Print ISBN: 978-1-4665-6354-4 eBook ISBN: 978-1-4665-6355-1 May 2013, 6-1/8 x 9-1/4, 111 pp., Soft Cover Suggested Price: $20.95 / £13.99

Implementing Standardized Work

Goldberg Productions, Inc., Richmond, Virginia. USA University of Virginia, Darden School of Business, Charlottesville, USA

This book features a series of operations management case studies that illustrate everyday scenarios for a Lean process improvement journey. Each Lean case study helps the reader to understand and apply a different approach to the strategic elimination of waste. The case studies are organized into a framework for implementing a Lean transformation called The Five Cs: Customer, Capability, Control, Coordination, and Context/Culture. This collection offers a relevant and interesting approach to the challenges and opportunities involved with a Lean journey. Print ISBN: 978-1-4822-4679-7 November 2014, 6-1/8 x 9-1/4, 248 pp., Soft Cover Suggested Price: $29.95 / £18.99

Lean Production Simplified

Training Operators and Sustaining Standardized Work

Second Edition, A Plain-Language Guide to the World’s Most Powerful Production System

Alain Patchong

Pascal Dennis

This book, which is the fifth of series dedicated to Standardized Work, focuses on operator training and auditing. The whole process of deploying Standardized Work is a pure waste if it does not include operator training and auditing that allows to “check” that operators are actually doing the work as defined in the Standardized Work forms. Unfortunately Standardized Work without effective training and auditing is very common. In order to be successful training and auditing should be conducted in a certain way with certain tools. This book shows and illustrates the right tools and the right process to train and sustain Standardized Work. Numerous examples, charts and drawings are used to convey the knowledge effectively.

A 2006 Shingo Prize Winner for Excellence In Manufacturing Research, this book delivers a practitioner’s view of Lean manufacturing. It provides a comprehensive view of Toyota’s Lean manufacturing system, looks at the origins and underlying principles of Lean, discusses practical problem solving for Lean production, and details activities that support involvement, including Kaizen circles and suggestion systems. This edition is updated with expanded information on the Lean Improvement Process; Production Physics and Little’s Law; Value Stream Thinking; the Hoshin Planning and Execution Tree diagram, and Problem Solving by way of the Five Why method.

Print ISBN: 978-1-4665-6363-6 June 2015, 6-1/8 x 9-1/4, 100 pp., Soft Cover Suggested Price: $19.95 / £13.99

Lean Basics

Implementing Standardized Work

Lean Productivity Network

Print ISBN: 978-1-56327-356-8 March 2007, 7 x 10, 192 pp., Soft Cover Suggested Price: $47.95 / £29.99

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Popular Manufacturing Myths

Standard Work for the Shopfloor

Eliminating Widely Held Beliefs That Reduce Competitiveness

Productivity Press Development Team

Douglas B. Relyea Quality Principle Associates, Norwich, Connecticut, USA

This book presents a number of case studies that examine widely held beliefs in the manufacturing industry that have been proven to be groundless. Addressing these beliefs and attitudes that can actually be detrimental to competitiveness, it uses real-world examples to outline simple solutions in each case. Dispelling the myth in question, each chapter supplies specific examples that readers can easily relate to. Among the myths dispelled are that increasing line speed always reduces quality and increases scrap; and that reducing the cost of raw materials will reduce the cost of manufacturing.

Lean Basics

Print ISBN: 978-1-4665-6660-6 eBook ISBN: 978-1-4665-6689-7 April 2013, 6-1/8 x 9-1/4, 135 pp. Suggested Price: $41.95 / £26.99

Root Cause Analysis A Step-By-Step Guide to Using the Right Tool at the Right Time

Standard work is an agreed upon set of work procedures that effectively combines people, materials, and machines to maintain quality, efficiency, safety, and predictability. Work is described in terms of cycle time, work in process, sequence, layout, and the inventory needed to conduct the activity. Standard work begins as an improvement baseline and evolves into a reliable method. It establishes the best activities and sequence to maximize performance and minimize waste. This volume discusses the characteristics, applications, and benefits of standards. It covers standard work concepts, calculations, and documentation, as well as the use of standard work manuals, charts, and worksheets. Print ISBN: 978-1-56327-273-8 July 2002, 7 x 10, 112 pp., Soft Cover Suggested Price: $37.95 / £23.99

A Study of the Toyota Production System From an Industrial Engineering Viewpoint

Matthew A. Barsalou

Shigeo Shingo and Andrew P. Dillon

This book covers root cause analysis, with an emphasis on using quality tools to empirically investigate issues. It starts with the theoretical background and then provides stepby-step instructions for performing root cause analysis using various quality tools. The book explains how to use PDCA together with scientific methods and quality tools when investigating quality failures. The tools and concepts presented are appropriate for both the manufacturing industry and service industry.

The green book that started it all, this is first book on JIT in English from the engineer’s viewpoint. When Omark Industries bought 500 copies and studied it companywide, Omark became the US pioneer in JIT. It provides Dr. Shingo’s classic industrial engineering rationale for implementing process-based rather than operational improvements in manufacturing. He explains the basic mechanisms of the Toyota production system, examines production as a functional network of processes and operations, and then discusses the organization-wide mechanism necessary to make JIT possible in any manufacturing plant. He demonstrates new ways to think about profit, inventory, waste, and productivity.

Print ISBN: 978-1-4822-5879-0 December 2014, 6-1/8 x 9-1/4, 150 pp., Soft Cover Suggested Price: $29.95 / £19.99

Print ISBN: 978-0-915299-17-1 October 1989, 6 x 9, 296 pp. Suggested Price: $74.95 / £47.99

RSM Simplified

Toyota Production System

Optimizing Processes Using Response Surface Methods for Design of Experiments

Beyond Large-Scale Production

Patrick J. Whitcomb and Mark J. Anderson Stat-Ease, Minneapolis, Minnesota, USA

A complete demystification of response surface methods (RSM), this book takes a simple-and-fun approach that provides knowledge on RSM in an easy to read, informal style. Keeping formulas to a minimum and making liberal use of figures, charts, graphs, and checklists, the book offers relevant examples, amusing sidebars, and doit-yourself exercises that lead readers to the peak potential for their product quality and process efficiency. The book includes Design-Expert, version 7, with a 180-day free trial, allowing readers to do the complex statistical computations, generate the necessary graphics, and perform the numerical optimization. Print ISBN: 978-1-56327-297-4 November 2004, 7 3/8 x 9 1/4, 304 pp., Soft Cover Suggested Price: $74.95 / £47.99

Taiichi Ohno In this classic text, Taiichi Ohno--inventor of the Toyota Production System and Lean manufacturing--shares the genius that sets him apart as one of the most disciplined and creative thinkers of our time. Combining his candid insights with a rigorous analysis of Toyota’s attempts at Lean production, Ohno’s book explains how Lean principles can improve any production endeavor. A historical and philosophical description of just-in-time and Lean manufacturing, this work is a must read for all students of human progress. On a more practical level, it continues to provide inspiration and instruction for those seeking to improve efficiency through the elimination of waste. Print ISBN: 978-0-915299-14-0 March 1988, 6 x 9, 176 pp. Suggested Price: $62.95 / £39.99

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Make No Mistake!

An Integrated Approach to Just-In-Time, 4th Edition

An Outcome-Based Approach to Mistake-Proofing

Yasuhiro Monden

C. Martin Hinckley

Mejiro University, Tokyo, Japan

Assured

A bestseller for three decades, this book supplies in-depth coverage of Toyota’s production practices. Exploring the latest developments in the Toyota Production System (TPS) framework, this edition updates the classic with new material on e-kanban, mini-profit centers, computer-based information systems, and innovative solutions to common obstacles in TPS implementation. Instrumental in introducing the JIT production system to the United States, Yasuhiro Monden explains how to cultivate the culture and way of thinking needed to establish the TPS holistically across your organization.

A compendium of the best methods for reducing complexity, variation, confusion, and the other root causes of defects, this book elucidates a powerful mistake-proofing tool that focuses on preventing rather than detecting defects. Even more importantly, Hinckley’s mistake-proofing documentation forms helps readers adapt this methodology to their defect prevention efforts. Because mistake-proofing is a skill that improves through familiarity with previous solutions, Hinckley’s new classification systems is the key to rapidly finding outstanding solutions to current problems on the shop floor.

Print ISBN: 978-1-4398-2097-1 eBook ISBN: 978-1-4665-0454-7 October 2011, 6-1/8 x 9-1/4, 566 pp. Suggested Price: $79.95 / £50.99

Print ISBN: 978-1-56327-227-1 September 2001, 8-1/2 x 11, 440 pp. Suggested Price: $109.95 / £69.99

Training Within Industry

Mistake-Proofing for Operators

The Foundation of Lean

The ZQC System

Donald Dinero

Productivity Press Development Team

Round Pond Consulting, Rochester, New York, USA

The Training Within Industry (TWI) program, developed by the US during World War II, has been used by Toyota for decades. Winner of a 2006 Shingo Prize for Excellent in Manufacturing Research, this book elucidates the history and application of the four modules that comprise TWI. The author explores a crucial piece of a Lean initiative that is often overlooked. He demonstrates how to train employees to perform their tasks as quickly as they are capable with minimal waste, improve their processes using existing resources, solve personnel problems in an analytical, non-emotional manner so that employees stay focused, and develop robust training plans to meet the particular needs of a specific plant. Print ISBN: 978-1-56327-307-0 May 2005, 6 x 9, 352 pp. Suggested Price: $62.95 / £39.99

Winner of a Shingo Prize for Excellence in Manufacturing, Mistake-Proofing for Operators introduces operators and assembly workers to the basic methodology of Zero Quality Control (ZQC) in an easy-to-read format that covers all aspects of this manufacturing improvement strategy. It includes the instructional features that are the signature of the Shopfloor Series. The goal: to place powerful and proven improvement tools such as ZQC and mistake-proofing in the hands of your company’s entire workforce.

Lean Basics / Mistake-Proofing - Poka-Yoke

Toyota Production System

Print ISBN: 978-1-56327-127-4 January 1997, 7 x 10, 96 pp., Soft Cover Suggested Price: $37.95 / £23.99

59 The TWI Workbook

Poka-Yoke

Essential Skills for Supervisors Patrick Graupp and Robert J. Wrona

Improving Product Quality by Preventing Defects

TWI Institute, Liverpool, New York, USA

Nikkan Kogyo Shimbun

Winner of the 2007 Shingo Prize for Excellence in Manufacturing Research, this text covers Training within Industry (TWI), the production plant methodology that won WWII in the factories. It demonstrates efficient ways to instruct employees on how to perform jobs safely and conscientiously; looks at ways to produce more quality products in less time through the handling of workforce, machines, and materials; and shows how to improve performance with employee relations that preemptively prevent problems. The authors include exercises that can be applied to readers’ own worksites. A companion CD provides forms needed to complete the exercises and implementation case studies.

A completely illustrated guide to poka-yoke for supervisors and shop-floor workers, this book summarizes many of the concepts and main features of poka-yoke. It includes 240 examples, organized according to the broad issue or problem they address, of poka-yoke improvements implemented in Japanese plants. The author pinpoints how poka-yoke applied to specific devices, parts and products, categories of improvement methods, and processes. He provides sample improvement forms readers can use to sketch out their ideas.

Print ISBN: 978-1-56327-315-5 February 2006, 8-1/2 x 11, 224 pp., Soft Cover Suggested Price: $62.95 / £39.99

Print ISBN: 978-0-915299-31-7 February 1989, 8-1/2 x 11, 304 pp. Suggested Price: $99.95 / £63.99

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Mistake-Proofing - Poka-Yoke / Office & Administrative Processes 60

Removing the Barriers to Efficient Manufacturing Real-World Applications of Lean Productivity Daniel L. Ferguson This book is a practical roadmap that shows managers how to eliminate the barriers that keep them from achieving high productivity levels while producing consistent quality products. The underlying basis is Deming’s methodology for reducing variability but presents it in a new way by moving from theoretical to real-life application. It also incorporates other common-sense approaches that have proven to be successful and which enhance some specific foundational principles. Print ISBN: 978-1-4665-5551-8 eBook ISBN: 978-1-4665-5552-5 January 2013, 7 x 10, 294 pp., Soft Cover Suggested Price: $41.95 / £26.99

Warranty Claims Reduction A Modern Approach with Continuous Improvement Techniques Ronald Blank Senior Quality Engineer and Productivity Consultant

Avoiding complex math and accounting terms, this book explains how to boost profits through the reduction of warranty expenses. Outlining a multifunctional approach for reducing claims, it begins by summarizing the traditional and most common strategies for warranty cost reduction. Next, it explains how readers can reduce warranty costs even further by taking a more complete approach. The comprehensive approach described arms readers with less conventional, yet powerful, approaches for reducing warranty costs, including improving warranty processing productivity, clarifying installation and usage instructions, and streamlining supply chain management. Print ISBN: 978-1-4822-0912-9 eBook ISBN: 978-1-4822-0914-3 June 2014, 6-1/8 x 9-1/4, 181 pp. Suggested Price: $49.95 / £31.99

Zero Quality Control Source Inspection and the Poka-Yoke System Shigeo Shingo

Beyond the Lean Office Progressing from Lean Tools to Operational Excellence Kevin J. Duggan Founder, The Institute for Operational Excellence

This book teaches readers how to create flow and operational excellence in the office. It presents an easyto-follow story where the main character is followed through his initial attempts to correct late responses to a primary customer and his evolution to an approach based on operational excellence. Print ISBN: 978-1-4987-1248-4 May 2015, 6-1/8 x 9-1/4, 144 pp., Soft Cover Suggested Price: $29.95 / £18.99

The Complete Lean Enterprise Value Stream Mapping for Administrative and Office Processes, Second Edition Beau Keyte Branson Inc., Dexter, Michigan, USA

Drew A. Locher Change Management Associates, Mt. Laurel, New Jersey, USA

The new edition of this bestselling reference offers a step-by-step approach to applying Lean initiatives to the administrative and office environment. It is an ideal resource for leaders looking to improve their production support activities within their order-to-cash value stream. This updated edition will help readers apply value stream mapping to non-production areas, identifying office wastes, establishing performance metrics, speeding up administrative workflow, and improving office efficiency. New content has been added to broaden its appeal to service organizations. Print ISBN: 978-1-4822-0613-5 April 2015, 8-1/2 x 11, 160 pp., Soft Cover Suggested Price: $59.95 / £38.99

The Customer-Driven Organization Employing the Kano Model Lance B. Coleman, Sr.

A combination of source inspection and mistake-proofing devices is the only method to get you to zero defects. Shigeo Shingo shows you how this proven system for reducing errors turns out the highest quality products in the shortest period of time. Shingo provides 112 specific examples of poka-yoke development devices on the shop floor, most of them costing less than $100 to implement. He also discusses inspection systems, quality control circles, and the function of management with regard to inspection. Print ISBN: 978-0-915299-07-2 April 1986, 6 x 9, 336 pp. Suggested Price: $109.95 / £69.99

The Tech Group, Tempe, Arizona, USA

Which organizations provide customer satisfaction or inspire customer loyalty? Which is more important? This book gives detailed examples of how to deploy the Kano model of customer service excellence in a manufacturing setting, as opposed to a service environment, which is much more common. Readers will learn how to directly apply Kano principles in their own business environment, establish priorities, increase efficiency, improve communication, and expand on business relationships. Print ISBN: 978-1-4822-1710-0 December 2014, 7 x 10, 112 pp., Soft Cover Suggested Price: $39.95 / £25.99

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Far from the Factory

Lean Higher Education

Lean for the Information Age, Second Edition

Increasing the Value and Performance of University Processes

George Gonzalez-Rivas Linus Larsson

William K. Balzer

Blue Consulting Group, Stockholm, Sweden

This book is designed to teach academic administrators how to apply Lean business principles to the successful running of their institutions. It returns education to the consumers it was designed to serve, the students. Applying voice of the customer (VOC) concepts, it introduces educators to Lean tools, such as Value Stream Mapping. Reflecting concepts inherent in all Lean processes, it focuses on involving stakeholders and holding them accountable for the delivery of quality every step of the way, instilling pride and maximizing value and satisfaction for employees and customers alike.

In the first edition of this book, the authors introduced a method to measure and improve on information flow for knowledge workers in the modern office. They showed how to adapt the factory-derived Lean body of knowledge into today’s service economy and highlighted several useful software tools and trends in collaborative and cloud services. Since the original publication, several other tools have emerged that more closely match the ideas in the book. This second edition builds on its popular predecessor with updates to the software sections and provides refined predictions for the Lean office. Print ISBN: 978-1-4822-5563-8 April 2015, 8-1/2 x 11, 350 pp., Soft Cover Suggested Price: $59.95 / £38.99

From Lean to Operational Excellence in the Office A Practical Guide for Intelligent Flow in Business Processes Kevin J. Duggan Founder, The Institute for Operational Excellence

This book describes nine guidelines for creating flow in any office environment. Each chapter describes one guideline using text, illustrations, and diagrams, and provides the reader with a comprehensive understanding of why creating flow in the office is so important and how it can be achieved. Specifically, the book describes how the step-by-step methodology for leveraging traditional value stream flow to create a flow where the employees themselves are capable of identifying and fixing problems on their own, without management intervention. Print ISBN: 978-1-4987-1408-2 April 2015, 8-1/2 x 11, 152 pp., Soft Cover Suggested Price: $49.95 / £31.99

Print ISBN: 978-1-4398-1465-9 eBook ISBN: 978-1-4398-1466-6 April 2010, 7 x 10, 312 pp., Soft Cover Suggested Price: $59.95 / £37.99

Lean Human Resources Redesigning HR Processes for a Culture of Continuous Improvement Cheryl M. Jekiel Flying Food Group, USA

Encouraging a long overdue shift in thinking, this book gives managers and CEO’s the means to maximize employee potential by first showing them how to increase the improvement power of their HR departments. Jekiel, who has been implementing Lean initiatives out of HR offices for 20 years, defines the people-related approaches needed to alter cultural dynamics. She looks at why so many companies allow this waste to exist, how traditional HR has not been especially effective in combating waste, and why today’s HR department should be seen differently, as a partner delivering exceptional customer service to employees. Print ISBN: 978-1-4398-1306-5 eBook ISBN: 978-1-4398-1307-2 September 2010, 7 x 10, 263 pp., Soft Cover Suggested Price: $47.95 / £29.99

Lean for Banks

Lean IT

Improving Quality, Productivity, and Morale in Financial Offices

Enabling and Sustaining Your Lean Transformation

Bohdan W. Oppenheim

Steven C. Bell and Michael A Orzen

Loyola Marymount University, Los Angeles, California, USA

Marek Felbur M-Bank Warsaw, Poland

This book describes the application of the Lean Thinking and Six Sigma paradigm to bank operations. It shows how to improve the normal daily work, typically executed in the so-called “back offices.” The book covers “how to do the work” and not “what work to do”. It covers how to deploy Lean in the exceptional security, safety of client, bank data, and electronic banking industry which must serve millions of clients. Print ISBN: 978-1-4822-6084-7 December 2014, 7 x 10, 216 pp., Soft Cover Suggested Price: $39.95 / £25.99

Information Technology is supposed to enable business performance and innovation, improve service levels, manage change, and maintain quality and stability, all while steadily reducing operating costs. Yet when an enterprise begins a Lean transformation, too often the IT department is either left out or viewed as an obstacle. What is to be done? Winner of a 2011 Shingo Research and Professional Publication Prize, this book shares practical tips, examples, and case studies to help you establish a culture of continuous improvement to deliver IT operational excellence and business value to your organization. Print ISBN: 978-1-4398-1756-8 eBook ISBN: 978-1-4398-1757-5 September 2010, 6 x 9, 370 pp. Suggested Price: $59.95 / £37.99

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Office & Administrative Processes

BGSU Firelands College, Huron, Ohio, USA

Office & Administrative Processes / Organizational Culture

Lean Office and Service Simplified

Run Grow Transform

The Definitive How-To Guide

Steven C. Bell

Drew Locher

Your customers want innovation and value, and they want it now. How can you apply Lean principles and practices throughout your enterprise to drive operational excellence, reduce costs while improving quality, enable efficient growth, and accelerate idea-to-value innovation? Shingo Prize-winning author Steve Bell and other thought leaders show you how—guiding you to more effectively align people and purpose, promote enterprise agility, and leverage transformative IT capabilities to create market-differentiating value for your customers.

Change Management Associates, Mt. Laurel, New Jersey, USA

Demystifying the application of Lean methods, this 2011 Shingo Prize winner details the key concepts of Lean as they apply to office and service environments. It discusses value stream management, standard work, flow, level pull, and visual management. The text breaks down Lean concepts into their elementary components, describes them in a nonmanufacturing context, and supplies specific how-to methodologies. It includes a toolbox of helpful forms, charts, checklists, templates, and worksheets to kick-start Lean implementation efforts. Print ISBN: 978-1-4398-2031-5 eBook ISBN: 978-1-4398-7770-8 February 2011, 7 x 10, 194 pp., Soft Cover Suggested Price: $45.95 / £28.99

Lean Waste Stream Reducing Material Use and Garbage Using Lean Principles Marc Jensen Although there are many books available on personal efforts to reduce garbage, none exist that focus on business garbage. Filling this need, this book describes how to use garbage analysis as a tool to identify the problems in process flow that produced the garbage. It also explains how to look downstream for options to reuse, repurpose, and recycle garbage to minimize landfill impact and costs. The text includes practical exercises with step-by-step instructions, as well as real-world examples that demonstrate how specific wastes have been dealt with profitably by various organizations. Print ISBN: 978-1-4822-5317-7 September 2014, 6-1/8 x 9-1/4, 182 pp., Soft Cover Suggested Price: $29.95 / £18.99

Integrating Business and Lean IT

Print ISBN: 978-1-4665-0449-3 eBook ISBN: 978-1-4665-0450-9 September 2012, 7 x 10, 372 pp., Soft Cover Suggested Price: $54.95 / £34.99

Value Stream Management for the Lean Office Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas Don Tapping and Tom Shuker Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book is a CD containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets. Print ISBN: 978-1-56327-246-2 eBook ISBN: 978-1-4822-7817-0 February 2003, 8-1/2 x 11, 176 pp., Soft Cover Suggested Price: $62.95 / £39.99

Metrics-Based Process Mapping Identifying and Eliminating Waste in Office and Service Processes

Achieving HR Excellence through Six Sigma Daniel Bloom

Karen Martin

Daniel Bloom & Associates, Inc., Largo, Florida, USA

Karen Martin & Associates, San Diego, CA, USA

From the history and evolution of the Total Quality movement to initiatives for introducing a Six Sigma continuous process improvement strategy in your HR department, this book introduces a new way to envision your role within the organization. It explains how this powerful methodology works and supplies a roadmap to help you find and eliminate waste in your HR processes. Describing exactly what HR excellence means, the book outlines dozens of proven approaches as well as a hierarchy of the exact steps required to achieve it.

Mike Osterling Osterling Consulting, La Mesa, California, USA

Metrics-Based Process Mapping is a tactical-level, visual mapping approach that enables improvement teams to make effective, data-based decisions regarding waste elimination and measure ongoing process performance. The mapping technique integrates the functional orientation of traditional swim lane process maps with time and quality metrics that are essential for designing improved processes. The Excel-based tool, included on the accompanying CD, provides a user-friendly way to electronically archive manually created maps in team settings for easier storage and distribution across an organization. Print ISBN: 978-1-4398-8668-7 eBook ISBN: 978-1-4398-8669-4 October 2012, 7 x 10, 116 pp., Soft Cover Suggested Price: $109.95 / £69.99

Print ISBN: 978-1-4665-8646-8 eBook ISBN: 978-1-4665-8648-2 August 2013, 7 x 10, 215 pp., Soft Cover Suggested Price: $41.95 / £26.99

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Kaizen for the Shop Floor

Tools to Sustain Lean Conversions, Third Edition

A Zero-Waste Environment with Process Automation

David Mann

Productivity Press Development Team

Principal, David Mann Lean Consulting, Michigan, USA

The new edition of this Shingo Prize-winning bestseller explains how to implement a Lean transformation that works by developing a culture that builds success from the top down and the bottom up at the same time. This edition provides expanded coverage of executive responsibilities, 21 new case studies, and new examples from the healthcare and process industries. A mustread for any leader undergoing or considering a Lean transformation, this edition also includes expanded coverage of Lean management applications in complex cross-functional value stream process improvement projects.

The philosophy of kaizen, which simply means continuous improvement, needs to adopted by any organization seeking to implement lean improvements that go beyond cost cutting. Kaizen events are opportunities to make focused changes in the workplace. Kaizen for the Shopfloor takes readers through the critical steps for conducting a very effective kaizen event: one that is well planned, well implemented, and well documented. As the newest addition to the Shingo Prize Winning Shopfloor Series, Kaizen for the Shopfloordistills the complexities of jumpstarting lean processes into an easily accessible format for those frontline employees who make lean possible.

Print ISBN: 978-1-4822-4323-9 October 2014, 7 x 10, 407 pp., Soft Cover Suggested Price: $49.95 / £31.99

Print ISBN: 978-1-56327-272-1 February 2002, 7 x 10, 112 pp., Soft Cover Suggested Price: $37.95 / £23.99

The Innovative Lean Machine Synchronizing People, Branding, and Strategy to Win in the Marketplace

Knowledge Discovery Process and Methods to Enhance Organizational Performance

Anthony Sgroi, Jr.

Edited by

Director of R&D, Unger Enterprises

Organizational Culture

Creating a Lean Culture

Kweku-Muata Osei-Bryson

Businesses require three optimized core components to run effectively: strategy, effective people, and branding. This book uses Lean principles along with graphics, charts, and tables to explain these three important components for every business. It presents a series of visual frameworks that allow readers to readily apply the format with little or no difficulty. With the aid of many examples, illustrations, tables, and graphics, the book details methods for transforming any business into a more effective business. Print ISBN: 978-1-4822-4527-1 eBook ISBN: 978-1-4822-4528-8 October 2014, 7 x 10, 264 pp. Suggested Price: $59.95 / £38.99

Virginia Commonwealth University School of Business, Richmond, USA

Corlane Barclay University of Technology, Jamaica

This book offers insights into the scope of data mining initiatives, including their socio-economic and legal implications to stakeholders, organizations, and society. There is a current paucity of literature with emphasis on developing countries or relatable cases with relevance to their specific contexts. Most current publications focus on technical and mathematical jargon without clear explanation of how organizations can implement KDDM. Filling this need, this book considers important trends, techniques, strategies, and best practices to help readers make the most of their organizational data. Print ISBN: 978-1-4822-1236-5 March 2015, 6-1/8 x 9-1/4, 352 pp. Suggested Price: $119.95 / £76.99

The Kaizen Event Planner

Lean for the Long Term

Achieving Rapid Improvement in Office, Service, and Technical Environments

Maintaining a Continuous Improvement Culture After a Management Change

Karen Martin

William H. Baker, Jr. Kenneth Rolfes

Karen Martin & Associates, San Diego, CA, USA

Mike Osterling

KDR Associates, San Diego, California, USA

Osterling Consulting, La Mesa, California, USA

A practical how-to guide, this book takes readers through the ins and outs of planning and executing Kaizen Events in non-manufacturing settings and conducting post-event follow-up to sustain the changes made. The authors provide methods and tools to help build a motivated workforce and lay a foundation for continuous improvement. Readers will learn how to effectively scope the activity, engage the right people, and facilitate events with measureable results..Their clear, concise presentation allows beginners and experienced practitioners to venture into non-manufacturing environments with comfort and ease. An accompanying CD provides immediate access to a number of Excelbased tools.

This book uses the operating experience and research of the authors who have been deeply involved in leading Lean Transformations and sustaining the gains in an ever-changing world. It explores the effects of cultural and business shifts on the fragile nature of a Lean culture. Using clear, simple language, it offers guidance and advice to senior executives coming into a new job, board members when searching for a new leader, and Lean practitioners experiencing shifts beyond their control. Print ISBN: 978-1-4822-5716-8 March 2015, 7 x 10, 200 pp., Soft Cover Suggested Price: $39.95 / £25.99

Print ISBN: 978-1-56327-351-3 eBook ISBN: 978-1-4398-2782-6 October 2007, 8-1/2 x 11, 240 pp., Soft Cover Suggested Price: $68.95 / £43.99 For more information and a complete list of titles, visit us at www.crcpress.com

Lean Human Performance Improvement Jerry L. Harbour

Learning with Lean Unleashing the Potential for Sustainable Competitive Advantage

Vector Resources, Inc., Trinidad, Colorado, USA

James Zurn and Perry Mulligan

Organized in three sections, this book covers understanding human performance, analyzing and improving work productivity, and analyzing and improving quality and safety. The author first develops a fundamental and basic understanding of human performance, then couples that understanding with learning how to analyze and improve human-related work productivity and quality and safety. He also discusses how knowledge and skills transfer from one work setting to another.

QLogic Corporation, Aliso Viejo, California, USA

Organizational Culture

Print ISBN: 978-1-4822-9881-9 December 2014, 7 x 10, 242 pp., Soft Cover Suggested Price: $39.95 / £25.99

Examining the performance gap between good organizations and great ones, Learning with Lean explains how to use Lean as a learning vehicle for achieving and sustaining a competitive advantage. Helping you better understand the current state of your organization, it outlines a series of five simple phases for developing an architecture and implementation plan to transform your organization’s performance. These five phases fit neatly into a closed-system model that has similarities to the Plan-Do-Check-Act quality model. Print ISBN: 978-1-4665-7294-2 eBook ISBN: 978-1-4665-7295-9 August 2013, 7 x 10, 294 pp., Soft Cover Suggested Price: $49.95 / £31.99

The Lean Leader

People, Process, and Culture

A Personal Journey of Transformation

Lean Manufacturing in the Real World

Robert B. Camp

Jeffrey P. Wincel Thomas J. Kull, PhD

Burlington Medical Supplies Inc., Newport News, Virginia, USA

Like the author’s previous book, this is a novel. It is written about a highly talented Plant Manager, Donald Spears, who has done things his own way for far too long. When he runs afoul of Jim, his VP of Operations, he is given an ultimatum: change or be removed. Don chooses to transform and that decision takes him on a new journey that forever alters his style of leadership; and not just his, but that of his entire organization. Print ISBN: 978-1-4987-0075-7 January 2015, 6-1/8 x 9-1/4, 160 pp., Soft Cover Suggested Price: $29.95 / £18.99

Arizona State University, Tempe, USA

This book examines the global cultural influences on the understanding and application of Lean production systems within various geographic and cultural areas. It identifies the cultural values as examined against Lean manufacturing disciplines to derive culturally based Lean manufacturing values. The approach of people, process, and culture will help managers better understand the potential limitations and performance shortfalls that result from varying interpretations and applications of Lean systems. This approach will help readers demystify the sometimes complex characteristics of a Lean transformation. Print ISBN: 978-1-4665-5789-5 eBook ISBN: 978-1-4665-5791-8 April 2013, 6-1/8 x 9-1/4, 153 pp. Suggested Price: $49.95 / £31.99

The Lean Practitioner’s Field Book Proven, Practical, Profitable and Powerful Technigues for Making Lean Really Work Charles Protzman, Fred Whiton, Joyce Kerpchar, Christopher Lewandowski, Steve Stenberg, and Patrick Grounds This book outlines a true learning path for anyone seeking to understand essential Lean principles. It presents examples drawn from the experiences of its many well-respected and award-winning contributors. These experts break down Lean concepts to their simplest terms to make everything as clear as possible for Lean practitioners. A refresher for some at times, the text provides thought-provoking questions with examples that will stimulate learning opportunities. Introducing the Lean Practitioner concept, the book details the five Lean Practitioner levels and includes quizzes and criteria for each level.

The Process Mind New Thoughtware® for Designing Your Business on Purpose Philip Kirby Organization Thoughtware International Inc., Canada

Business performance is rooted in your processes, and superior performance depends on the way you think about and run these processes. To improve and sustain performance, you need a process mind. With gamechanging thinking, thought-provoking principles, and eye-opening examples, this book brings to life the operating intelligence of a process mind. The author’s track record is so exceptional that by following the proven concepts discussed in this book, you can expect a 50 percent improvement in performance. Print ISBN: 978-1-4822-2895-3 October 2014, 6-1/8 x 9-1/4, 315 pp. Suggested Price: $39.95 / £25.99

Print ISBN: 978-1-4398-7336-6 January 2015, 7 x 10, 1584 pp. Suggested Price: $99.95 / £63.99

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The Story of a Cultural Transformation

Discovering the Intersections of Innovation and Quality

Robert B. Camp

David R. Arvonio

Burlington Medical Supplies Inc., Newport News, Virginia, USA

I&P Consulting Group

Anybody can start a Lean transformation. That’s easy. What’s hard, is sustaining it. Detailing the process for creating a sustainable Lean transformation, this book addresses how to stay on course over the long term. It describes how top-down metrics evolve into the identification of strategic and tactical opportunities for improvement. The author describes a process that sets boundaries for decisions and teaches a data-driven methodology for making good decisions. He supplies tools for good leadership and teaches how to monitor success.

Innovation and quality are two misconceived terms in business. Typically overused, they fill the void that leaders have in understanding the needs of their organizations. Both innovation and quality are fragile in that they are sporadic and unpredictable, even in the best companies. However, the research provided in this book will prove that there is a complimentary relationship between innovation and quality. From successful fortune 500 companiesand big government to small but successful entrepreneurial ventures, and non-profits, this book examines innovation through a number of different lenses.

Print ISBN: 978-1-4665-7168-6 eBook ISBN: 978-1-4822-0153-6 March 2013, 6-1/8 x 9-1/4, 183 pp., Soft Cover Suggested Price: $31.95 / £19.99

Print ISBN: 978-1-4822-1667-7 June 2015, 6-1/8 x 9-1/4, 175 pp. Suggested Price: $39.95 / £25.99

The Basics of Project Evaluation and Lessons Learned

Lean Basics for R&D

Second Edition

Developing Innovative and Profitable Products with Operational Excellence

Willis H. Thomas

Norbert Majerus and George Taninecz

Associate Director of Learning Management, Pfizer/Wyeth Research, Montvale, New Jersey, USA

The first edition won the Project Management Institute’s (PMI®) David I. Cleland Project Management Literature Award. Following in the footsteps of its popular predecessor, this second edition provides an easy-to-follow, systematic approach to conducting Lessons Learned on a project. The research in this book is founded on four years of doctoral dissertation research and is supported by renowned experts in the field of evaluation. The concepts covered are applicable to all types of organizations that implement projects and need to conduct Lessons Learned. Print ISBN: 978-1-4822-0453-7 eBook ISBN: 978-1-4822-0454-4 August 2014, 6-1/8 x 9-1/4, 214 pp., Soft Cover Suggested Price: $24.95 / £14.99

Detailing how the Goodyear team was able to achieve such significant improvements, this book is perfect for those in R&D who must start a lean initiative in R&D but do not have a strong background on the subject. It covers the complete subject and layout the steps to start an initiative and implementation plan. The book shares experiences where the implementation initially faltered. The book also provides a perspective from all levels of leadership.

Organizational Culture / Product Development

Sustainable Lean

Print ISBN: 978-1-4822-5968-1 June 2015, 7 x 10, 250 pp., Soft Cover Suggested Price: $49.95 / £31.99

65 Design for Manufacturability How to Use Concurrent Engineering to Rapidly Develop Low-Cost, High-Quality Products for Lean Production

The Toyota Product Development System Integrating People, Process, and Technology

David M. Anderson

James Morgan and Jeffrey K. Liker

This book explains how to use concurrent engineering to design products for all aspects of manufacturing for the lowest cost, highest quality, and quickest time to stable production. Extending the concepts of design for manufacturability to an advanced product development model, it shows how to simultaneously make major improvements in all these product development goals, while enabling effective implementation of Lean Production and Quality programs. The book proposes numerous improvements to current engineering practices, education, and management.

In The Toyota Product Development System: Integrating People, Process, and Technology, James Morgan and Jeffrey Liker compare and contrast the worldclass product development process of Toyota with that of a U.S. competitor. They use extensive examples from both of the competitors to demonstrate value stream mapping as an extraordinarily powerful tool for continuous improvement. Through examples and case studies, this book illustrates specific techniques and proven practices for dealing with challenges associated with product development, such as synchronizing multiple disciplines, multiple function workload leveling, compound process variation, effective technology integration, and knowledge management.

Print ISBN: 978-1-4822-0492-6 eBook ISBN: 978-1-4822-0494-0 February 2014, 6-1/8 x 9-1/4, 486 pp. Suggested Price: $59.95 / £38.99

Print ISBN: 978-1-56327-282-0 March 2006, 6 x 9, 400 pp. Suggested Price: $54.95 / £35.99

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Productivity Improvement / Tools & Methods 66

A Factory of One

Return On Process (ROP)

Applying Lean Principles to Banish Waste and Improve Your Personal Performance

Getting Real Performance Results from Process Improvement

Daniel Markovitz

Natural SPI Inc., Salt Lake City, Utah, USA

President, TimeBack Management

Many organizations spend hundreds of thousands or millions of dollars on process improvement but never realize business performance results. Executives and organizational leaders pursue only those improvement initiatives that can yield measurable performance gains. This book defines how to achieve real business performance results from process improvement, thus filling a major information void in the economy. It explains how to set performance and process improvement goals, shows how to measure process improvement results, and details how to lead a performance culture. It also presents metrics for business performance and defines the relationship between performance and process.

This book describes how to improve your performance by applying Lean methods to your work. It translates powerful Lean tools such as visual management, flow, pull, 5S, and kaizen to your daily work, revealing how they can help to improve efficiency, reduce waste, and link you ever more closely to customer value. Helping you develop better self-awareness, more disciplined problem-solving skills, and the ability to selfcorrect errors, the book teaches you how to find the root causes underlying your inefficiencies so you can eliminate them permanently. Print ISBN: 978-1-4398-5993-3 eBook ISBN: 978-1-4398-5994-0 December 2011, 6 x 9, 177 pp., Soft Cover Suggested Price: $28.95 / £18.99

Kamishibai Boards A Lean Visual Management System That Supports Layered Audits Joseph Niederstadt Gates Corporation, Suzhou, China

Part of the Toyota Production System, Kamishibai boards are simple and flexible visual controls for performing audits within a manufacturing process. When used properly, they are powerful tools for performing, managing, and auditing tasks of specific duties. This book explains how to use this visual management system to identify normal conditions versus abnormal conditions in your organization. The book includes a CD with master forms you can use to create your own daily, weekly, or monthly Kamishibai cards as well as electronic copies of all examples in the book. Print ISBN: 978-1-4822-0529-9 September 2013, 7 x 10, 120 pp., Soft Cover Suggested Price: $49.95 / £31.99

Mastering Complexity Adding Coherence Throughout Your Business with Dependency Structure Matrices Stephen Denker Managing Partner, Business Process Architects, Inc.

This book designed to help readers develop and maintain logical, adaptable solutions to business problems. It demonstrates how to visualize these business dependencies connections with a square spreadsheet called a Dependency Structure Matrix, or DSM. Once the links representing dependencies are visualized in a DSM, it can be used to improve the business. Print ISBN: 978-1-4987-0079-5 March 2015, 6-1/8 x 9-1/4, 112 pp., Soft Cover Suggested Price: $29.95 / £18.99

Michael West

Print ISBN: 978-1-4398-8639-7 eBook ISBN: 978-1-4398-8641-0 March 2013, 6-1/8 x 9-1/4, 390 pp. Suggested Price: $71.95 / £45.99

Strategy + Teamwork = Great Products Management Techniques for Manufacturing Companies Frederick Parker Manufacturing companies succeed by using techniques that promote teamwork between engineering, marketing, and manufacturing engineering. This book explains how to implement techniques of teamwork between those disciplines and how to mold employees from various walks of life into a successful manufacturing team. It details the best techniques currently available and includes examples on how to implement them. The book also describes how to avoid common pitfalls and steer clear of useless fads that can be destructive to your organization. Print ISBN: 978-1-4822-6010-6 November 2014, 6-1/8 x 9-1/4, 144 pp. Suggested Price: $39.95 / £25.99

5 Pillars of the Visual Workplace Hiroyuki Hirano JIT Management Laboratory Co.

Revered for his pioneering no nonsense approaches, Hiroyuki Hirano introduces his 5S System: Sort, Set In Order, Shine, Standardize, and Sustain. These steps are designed to improve efficiency, strengthen maintenance, and provide continuous improvement in all facets of a company’s operations. Filled with case studies and training materials, including over forty 5S user forms, this guide is for organizations seeking to move forward through the realization of efficiency. Though simple sounding, the system will prove of great use in teaching a company to mobilize towards positive change. If they cannot implement 5S, there is little hope of integrating large-scale changes such as JIT or re-engineering. Print ISBN: 978-1-56327-047-5 January 1995, 8-1/2 x 11, 384 pp. Suggested Price: $121.95 / £77.99

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5 Pillars of the Visual Workplace Hiroyuki Hirano Since its publication, Hiroyuki Hirano’s, 5S for Operators continues to be hugely popular, having proven its worth in one company after another. Hirano’s five pillars of the visual workplace: sort, set in order, shine, standardize and sustain are the most fundamental and often overlooked aspects in continuous improvement initiatives. Easy-toread and apply, each section of the book is loaded with questions, outlines, summaries, diagrams and illustrations. This book provides the foundation that is essential for implementing not just 5S, but overall manufacturing improvements like shorter equipment changeovers, just-in-time inventory, and total quality management and total productive. Print ISBN: 978-1-56327-123-6 March 1996, 7 x 10, 136 pp., Soft Cover Suggested Price: $37.95 / £23.99

Autonomous Maintenance for Operators Edited by

Japan Institute of Plant Maintenance Productivity soars when operators are positively involved in maintaining their own equipment. For supervisors, TPM coordinators, and equipment operators, this book provides guidance and case studies on autonomous maintenance. Activity boards, photos, cartoons, and actual examples demonstrate the benefits that can be reaped from encouraging the development of informed, motivated operators who take ownership of their equipment. Operators will learn skills to keep machinery running smoothly, ways to inspect for problems during routine cleaning, ideas for containing damaging debris, and tips for effective lubrication, as well as ways to use activity boards, meetings, and one-point lessons to promote TPM goals. Print ISBN: 978-1-56327-082-6 August 1997, 7 x 10, 144 pp., Soft Cover Suggested Price: $37.95 / £23.99

Autonomous Maintenance in Seven Steps

Baldrige Award Winning Quality — 18th Edition How to Interpret the Baldrige Criteria for Performance Excellence Mark Graham Brown Manhattan Beach, California, USA

The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that a U.S. organization can receive. An organization must have a role-model organizational management system that ensures continuous improvement in the delivery of products and/or services, demonstrates efficient and effective operations, and provides a way of engaging and responding to stakeholders. From understanding the scoring system to preparing for a site visit, this book covers all stages in the process. It offers detailed explanations of each examination item and the seven major categories. This edition reflects new criteria, which address education and healthcare. Print ISBN: 978-1-4398-9382-1 eBook ISBN: 978-1-4398-9383-8 August 2013, 8-1/2 x 11, 408 pp., Soft Cover Suggested Price: $62.95 / £39.99

Building Quality Management Systems Selecting the Right Methods and Tools Luis Rocha-Lona, Jose Arturo Garza-Reyes, and Vikas Kumar This book discusses the most well-known excellence models, methods, and tools to foster quality management, including how to develop abilities in order to identify core operational and support processes to set a strategic agenda for quality management projects. It discusses building the Quality Management Systems (QMS) based on two important organizational elements: needs and resources. With a clear focus on business performance and a process management, it provides the basis for creating a quality management-culture, and can help professionals and organizations to succeed in becoming a world-class organization. Print ISBN: 978-1-4665-6499-2 eBook ISBN: 978-1-4665-6500-5 June 2013, 7 x 10, 202 pp., Soft Cover Suggested Price: $49.95 / £31.99

Getting Unstuck

Implementing TPM on the Shop Floor

Using Leadership Paradox to Execute with Confidence

Fumio Gotoh and Masaji Tajiri

Ralph Jacobson

Illustrated with examples from Toyota, Asai Glass, Bridgestone, Hitachi, and other top companies, this book comprehensively covers all seven steps of autonomous maintenance (AM). It provides an overview of AM features and checklists for step audits to certify team achievement at each step. The author discusses Total Productive Maintenance (TPM) basics such as the six big losses, overall equipment effectiveness (OEE), causes of losses, and six major TPM activities. He includes an implementation plan for TPM and five countermeasures for achieving zero breakdowns, useful guidelines and case studies in applying AM to manual work such as assembly, inspection, and material handling.

This book demonstrates how organization leaders who balance several key paradoxes achieve greater growth and sustainability in the long term than those who use financial data alone. It addresses the issues that are the most troublesome to people and the organizations they work for. The author provides deep insight into the root causes of workplace issues and provides practical language and tools to address the paradoxes that seem to block the achievement of success and life satisfactions.

Print ISBN: 978-1-56327-219-6 May 1999, 6 x 9, 352 pp. Suggested Price: $68.95 / £43.99

Tools & Methods

5S for Operators

Principal - The Leader’s Toolbox, Inc.

Print ISBN: 978-1-4665-9643-6 eBook ISBN: 978-1-4665-9645-0 September 2013, 6-1/8 x 9-1/4, 169 pp. Suggested Price: $41.95 / £26.99

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Made-to-Order Lean Excelling in a High-Mix, Low-Volume Environment Greg Lane Low Volume Lean, Stockton, California, USA

Tools & Methods

Toyota’s methods have rendered remarkable results in high-volume plants, but they have not been fully understood and correctly applied in high-mix, lowvolume environments. While lean principles apply in such an environment, implementation methods and tools must be adapted and alternate methods embraced. Written by Greg Lane, one of the few individuals certified as a Toyota Production System Key Person, this book is specifically geared for manufacturers that have hundreds to thousands of active part numbers with few or no ongoing forecasted volumes, and for shops that build to order. It focuses on eliminating non-value-added activities and instituting improvements on repetitive jobs. Print ISBN: 978-1-56327-362-9 August 2007, 8-1/2 x 11, 192 pp., Soft Cover Suggested Price: $68.95 / £43.99

New JIT, New Management Technology Principle Kakuro Amasaka Aoyama Gakuin University, Tokyo, Japan

This book contains the previously published, updated, and new works of renowned scientist, scholar, and consultant Kakuro Amasaka. This book advances the Just-in-Time quality management strategy, bringing global readers into the cutting edge of a new management technology principle that surpasses what traditional JIT has accomplished. The new JIT principle contains hardware and software systems, and next generation technical principles for transforming management technology into management strategy. This comprehensive work covers traditional JIT, innovation and evolution, the full new JIT and its applications along with case studies.

Print ISBN: 978-1-4665-7502-8 November 2014, 6-1/8 x 9-1/4, 490 pp. Suggested Price: $79.95 / £49.99

The Pocket Guide to the Baldrige Award Criteria (5-Pack), 17th Edition Mark Graham Brown Manhattan Beach, California, USA

Updated yearly to match changing requirements, this guide is designed to help you understand the criteria for the Malcolm Baldrige National Quality Award. The Baldrige criteria are being used by thousands of organizations around the world to evaluate their progress toward becoming the best in their fields. This 17th edition of The Pocket Guide to the Baldrige Criteria begins with commonly asked questions about the Award criteria. It then breaks down the 19 items under the seven category headings of the Baldrige criteria with concise explanation and quick tips of what excellent companies do in each area. Print ISBN: 978-1-4822-0527-5 eBook ISBN: 978-1-4822-1565-6 June 2013, 3 1/2 x 5, 64 pp., Soft Cover Suggested Price: $41.95 / £26.99

Quick Changeover Concepts Applied Dramatically Reduce Set-Up Time and Increase Production Flexibility with SMED Karsten Herr Quick Changeover Concepts Applied provides a comprehensive overview of changeovers from a strategic, tactical, and operational perspective. It outlines strategies that can help readers shorten internal set-up steps through the physical analysis of machine elements. The method presented is the result of a synthesis of the classic Shingo SMED methodology along with modern engineering techniques. The book redefines set-up and set-up time and details a step-by-step method for developing quick changeover methods in a manner where changes can be realized with minimal spending. Print ISBN: 978-1-4665-9631-3 eBook ISBN: 978-1-4665-9632-0 December 2013, 6-1/8 x 9-1/4, 168 pp. Suggested Price: $49.95 / £31.99

P-M Analysis

Quick Changeover for Operators

An Advanced Step in TPM Implementation

The SMED System

Shirose Kunio, Mitsugu Kaneda, and Yoshifumi Kimura

Shigeo Shingo

This illustrated implementation manual provides a thorough step-by-step procedure for implementing P-M Analysis, along with practice exercises and graded examples. It is an unparalleled resource for anyone with a basic knowledge of TPM who is ready to fine-tune their loss-reduction activities. Here, finally, is a root-cause analysis method that will help teams achieve the ultimate goal of zero losses.

SMED (Single-Minute Exchange of Die) is a method that facilitates equipment or product changeovers in record time--often less than 10 minutes. Developed from, A Revolution in Manufacturing: The SMED System (cat no. PP9903), written for managers, this book is intended for frontline production and assembly associates. It explains why SMED is important and examines the basic stages of SMED. The authors organized the material into chunks of information that can be covered in a series of short sessions. Each chapter includes reflection questions to stimulate group discussion. A Learning Package is also available (catalog no. PP7126).

Print ISBN: 978-1-56327-312-4 eBook ISBN: 978-1-4822-5333-7 September 2004, 8-1/2 x 11, 200 pp., Soft Cover Suggested Price: $68.95 / £43.99

Print ISBN: 978-1-56327-125-0 June 1996, 7 x 10, 96 pp., Soft Cover Suggested Price: $37.95 / £23.99

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A Revolution in Manufacturing

Uptime

The SMED System

Strategies for Excellence in Maintenance Management, Third Edition

Written by the industrial engineer who developed SMED (single-minute exchange of die) for Toyota, A Revolution in Manufacturing provides a full overview of this powerful just in time production tool. It offers the most complete and detailed instructions available anywhere for transforming a manufacturing environment in ways that will speed up production and make small lot inventories feasible. The author delves into both the theory and practice of the SMED system, explaining fundamentals as well as techniques for applying SMED. The critically acclaimed text is supported with hundreds of illustrations and photographs, as well as twelve chapter-length case studies.

John D. Campbell and James V. Reyes-Picknell Uptime, describes the combination of activities that deliver fewer breakdowns, more productive capacity, lower costs, and improved environmental performance. This third edition of a bestseller reveals how to deal with increasingly complex technologies, such as mobile and cloud computing, to support maintenance departments and set the stage for compliance with emerging international standards for asset management. This edition emphasizes activities readers can use to make up for the gradual loss of skills in the workforce as baby boomers retire and generation Y shows up for work with the wrong skills.

Print ISBN: 978-0-915299-03-4 April 1985, 6 x 9, 384 pp. Suggested Price: $109.95 / £69.99

Print ISBN: 978-1-4822-5237-8 May 2015, 6-1/8 x 9-1/4, 375 pp. Suggested Price: $49.95 / £31.99

TPM for Every Operator

Creating Mixed Model Value Streams

Japan Institute of Plant Maintenance TPM for Every Operator covers the information that needs to be communicated to operators when facilitating a company-wide TPM initiative. It covers the main aspects of TPM, introducing frontline workers to this important manufacturing strategy that encourages them to participate in and even initiate routine maintenance that can help extend machine life and prevent stoppages. Based on actual implementations, this book addresses the challenges which TPM often raises for operators. Concise and accessible, it can be used as part of an extensive TPM training program, especially when paired with the TPM Guide for Workshop Leaders. Print ISBN: 978-1-56327-080-2 April 1996, 7 x 10, 137 pp., Soft Cover Suggested Price: $37.95 / £23.99

Practical Lean Techniques for Building to Demand, Second Edition Kevin J. Duggan Duggan Associates, North Kingstown, Rhode Island, USA

This second edition of a bestseller provides updates to sections on mixed model value streams. It introduces new information on constructing product family matrices and expands the concept of takt in mixed model. It includes a new section on handling shared resources to support mixed model production. The author demonstrates advanced techniques to create flow through shared resources and provides new concepts on sequencing work, such as offset scheduling and sequenced FIFO lanes. He discusses the concept of a guaranteed turnaround time for the shared resource. The book includes a CD with spreadsheets, samples, and case studies. Print ISBN: 978-1-4398-6843-0 eBook ISBN: 978-1-4398-6844-7 July 2012, 8-1/2 x 11, 258 pp., Soft Cover Suggested Price: $65.95 / £41.99

TPM in Process Industries Tokutaro Suzuki Process industries have a particularly urgent need for collaborative equipment management systems, but until now have lacked for programs directed toward their specific needs. TPM in Process lndustries brings together top consultants from the Japan Institute of Plant Maintenance to modify the original TPM Development Program. In this volume, they demonstrate how to analyze process environments and equipment issues including process loss structure and calculation, autonomous maintenance, equipment and process improvement, and quality maintenance. For all organizations managing large equipment, facing low operator/machine ratios, or implementing extensive improvement, this text is an invaluable resource. Print ISBN: 978-1-56327-036-9 May 1994, 8-1/2 x 11, 416 pp. Suggested Price: $121.95 / £77.99

Lean Mapping for the Process Industries Optimizing Process Flow Using Value Stream Maps Peter L. King Lean Dynamics LLC, Newark, Delaware, USA

Jennifer S. King This book describes in detail how to create a complete Value Stream Map for a process industry manufacturing operation. Describing the unique features of process operations and why they require additions and adjustments to traditional VSMs, the book describes an actual process operation and uses it to describe in detail how to create the VSM. It defines all of the terms required for process VSM data boxes and uses the example process to illustrate all of the calculations required. Print ISBN: 978-1-4822-4768-8 May 2015, 8-1/2 x 11, 160 pp., Soft Cover Suggested Price: $59.95 / £38.99

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Tools & Methods / Value Stream Management

Andrew P. Dillon and Shigeo Shingo

Value Stream Mgt. / Facility Management & Plant Engineering 70

Mapping the Total Value Stream

Textbook

A Comprehensive Guide for Production and Transactional Processes

Anthropometry, Ergonomics and the Design of Work, Third Edition

Mark A. Nash Pelco Products, Edmond, Oklahoma, USA

Bodyspace Stephen Pheasant University of Surrey, Guildford, UK

Christine M. Haslegrave

Sheila R. Poling

University of Nottingham, UK

Pinnacle Partners, Inc., Oak Ridge, Tennessee, USA

This third edition maintains the same content and structure as previous editions, but updates the material and references to account for recent developments in the field, including new research findings and anthropometric surveys. Chapters on Health and Safety and Ergonomics in the Office are substantially revised to include new research, techniques, and changes in legislation that have taken place in recent years. The book includes information on new and revised international standards and regulations; introduces new approaches to risk management and new assessment tools; and offers information on a variety of computer input devices, “hot desking,” and children’s use of computers.

While other books focus on either production process Value Stream Mapping (VSM) or transactional process mapping, this work meets the needs of manufacturers and service sector organizations by detailing both. It teaches readers what techniques are commonly applicable, and also explains areas of difference, so that mappers will be able to adapt to whatever situations arise. Extending the lessons originally put forward in Value Stream Management for the Lean Office, this work goes beyond theory. Among other practical considerations, it expands the concept of availability, discussing employees as well as equipment availability in transactional processes. Print ISBN: 978-1-56327-359-9 June 2008, 8-1/2 x 11, 296 pp., Soft Cover Suggested Price: $59.95 / £37.99

Print ISBN: 978-0-415-28520-9 July 2005, 6-1/8 x 9-1/4, 352 pp. Suggested Price: $87.95 / £55.99

Value Stream Management

Boiler Operator’s Handbook

Eight Steps to Planning, Mapping, and Sustaining Lean Improvements

Second Edition

Don Tapping, Tom Luyster, and Tom Shuker

Kenneth E. Heselton, PE

Value stream management simplifies planning for lean implementation. It links the metrics and reporting required by management with the tools needed on the manufacturing floor. In this volume, the authors stress the importance of reaching beyond single-point kaizens to ensure a sustainable lean implementation process. The central feature of this work is the value stream management storyboard, a tool representing an eightstep process for lean implementation. The storyboard brings together people, tools, metrics, and reporting into one visual document. The book is packaged with a CD containing a lean assessment tool and a storyboard template, as well as charts, forms, and worksheets. Print ISBN: 978-1-56327-245-5 May 2002, 8-1/2 x 11, 176 pp., Soft Cover Suggested Price: $62.95 / £39.99

Edited by

KEH Energy Engineering, Joppa, Maryland, USA

This book was written specifically for boiler plan operators and supervisors who want to learn how to lower plant operating costs, as well as how to operate plants of all types and sizes more wisely. It is newly revised with guidelines for HRSGs, combined cycle systems, and environmental effects of boiler operation. Also included is a new chapter on refrigeration systems that addresses the environmental effects of inadvertent and intentional discharges of refrigerants. Print ISBN: 978-1-4822-5389-4 May 2014, 8-1/2 x 11, 488 pp. Suggested Price: $179.95 / £114.00

Automated Diagnostics and Analytics for Buildings

Boiler Plant and Distribution System Optimization Manual

Edited by

Third Edition

Barney L. Capehart, Ph.D., C.E.M. University of Florida, Gainesville, USA

Michael R. Brambley, Ph.D. The purpose of this book is to share information with a broad audience on the state of automated fault detection and diagnostics for buildings applications, the benefits of those applications, emerging diagnostic technology, examples of field deployments, the relationship to codes and standards, automated diagnostic tools presently available, guidance on how to use automated diagnostics, and related issues. Print ISBN: 978-1-4987-0611-7 September 2014, 8-1/2 x 11 Suggested Price: $179.95 / £114.00

Harry R. Taplin, Jr., P.E. Retired, Thousand Oaks, California, USA

The Third Edition of the Boiler Plant and Distribution System Optimization Manual has been upgraded with ten new checklists with over 100 ways to improve performance with 50 additional illustrations to communicate specific information about applying these technologies. The new checklists serve as a handy reference for designing an energy plan for your plants. Understanding that funds for energy come directly from your bottom line, this book has been designed for those tasked with increasing profits by reducing fuel costs while also reducing pollution and carbon footprints with attention to plant safety. The author presents many complex boiler-related topics in a simple and understandable way to simplify the decision-making process. Print ISBN: 978-1-4822-6078-6 July 2014, 8-1/2 x 11, 345 pp. Suggested Price: $99.95 / £63.99

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Creating a Lean and Green Business System

Textbook

Techniques for Improving Profits and Sustainability

Third Edition

Keivan Zokaei, Hunter Lovins, Andy Wood, and Peter Hines

Delineating the proper design, layout, and location of facilities, this book strikes a healthy balance between theory and practice. It provides an understanding of the practical aspects of implementing preliminary design development through analytical models. The third edition of a bestseller, it features updated multimedia tools, new software, and additional exercise problems. The text presents analytical performance evaluation models and tests them using software available for download on the web. An appendix offers queuing and queuing models along with simulation examples. Each chapter includes a set of review questions for self-study.

Print ISBN: 978-1-4665-7112-9 eBook ISBN: 978-1-4665-7113-6 May 2013, 7 x 10, 253 pp., Soft Cover Suggested Price: $31.95 / £19.99

Creating a Strategic Energy Reduction Plan

Sunderesh S. Heragu

Print ISBN: 978-1-4200-6626-5 eBook ISBN: 978-1-4398-9016-5 June 2008, 7 x 10, 624 pp. Suggested Price: $159.95 / £102.00

Handbook of Energy Audits Ninth Edition

Scott Offermann, CEM, CFM, MBIFM

Albert Thumann, Terry Niehus, and William J. Younger

This book outlines a simple and easy-to-follow process for auditing building operation to identify and reduce energy consumption. It explains the operational and cost-based opportunities, assessing the current conditions, analyzing the opportunities, and reporting the findings and documenting the plan. The book discusses the different building components and systems and how they affect energy efficiency and describes the operational energy efficiencies that can be gained by implementing no cost changes or alternate maintenance activities already funded. Capital improvement opportunities, and evaluating Return on Investment and life cycle replacement of equipment are also covered.

This best-selling handbook is the most comprehensive and practical reference available on energy auditing in buildings and industry. Topics include energy assessment and computer software which will guide you in planning and carrying out a thorough and accurate energy audit of any type of facility, including electrical, mechanical and building systems analysis. Clear, easy-to-follow instructions guide you through accounting procedures, rate of return and life cycle cost analysis. Also covered is information on understanding your utility bill and using that knowledge to trim your energy costs. Loaded with forms, checklists and handy working aids, book is required reading for anyone responsible for conducting or overseeing a facility energy audit.

Print ISBN: 978-1-4822-2884-7 March 2014, 6 x 9, 225 pp. Suggested Price: $129.95 / £82.00

Print ISBN: 978-1-4665-6162-5 November 2012, 6 x 9, 495 pp. Suggested Price: $129.95 / £82.00

Facility Management & Plant Engineering

This book offers opportunities for innovation that can simultaneously reduce dependence on natural resources and enhance global prosperity. It explores less understood aspects of lean and green – discussing their evolution independently as well as the opportunities that exist in their integration, highlighting the importance of a cultural shift across the whole company. Outlining a systematic way to eliminate harmful waste while generating green value, the book explains how to become economically successful and environmentally sustainable by adopting the lean and green business system model.

Facilities Design

71 Energy Management Handbook Eighth Edition

Handbook of Energy Engineering

Steve Doty

Seventh Edition

Energy Engineer, Colorado Springs Utilities, Colorado, USA

Wayne C. Turner Professor Emeritus, Oklahoma State University, Stillwater, USA

This comprehensive handbook has become recognized as the definitive stand-alone energy manager’s desk reference, used by thousands of energy management professionals throughout the industry. Newly revised and edited, this eighth edition includes significant updates to energy management controls systems, commissioning, measurement and verification, and high performance green buildings. Revised chapters cover motors and drives, HVAC systems, lighting, alternative energy systems, building envelope, performance contracting, and natural gas purchasing. Detailed illustrations, tables, graphs, and other helpful working aids are provided throughout. Print ISBN: 978-1-4665-7828-9 November 2012, 8-1/2 x 11, 950 pp. Suggested Price: $259.95 / £165.00

Albert Thumann Association of Energy Engineers, Atlanta, Georgia, USA

D. Paul Mehta Bradley University, Peoria, Illinois, USA

With new chapters on electrical system optimization and ISO 50001, this edition covers the latest updates to codes and standards in the energy industry. It includes chapters on energy economic analysis, energy auditing, waste heat recovery, utility system optimization, HVAC, cogeneration, control systems, energy management, compressed air system optimization and financing energy projects. This reference will guide you step by step in applying the principles of energy engineering and management to the design of electrical, HVAC, utility, process and building systems for both new design and retrofit projects. The text is thoroughly illustrated with tables, graphs, diagrams and sample problems. Print ISBN: 978-1-4665-6161-8 February 2013, 6 x 9, 486 pp. Suggested Price: $129.95 / £82.00

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High-Performance Buildings

Facility Management & Plant Engineering 72

A Guide for Owners & Managers

Mechanical Tolerance Stackup and Analysis

Anthony Robinson, MS

Second Edition

This book provides a blueprint for action for readers making decisions about how to improve the energy efficiency and performance of new or existing buildings. Suitable for both seasoned veterans and new managers, it takes an objective and orderly approach to what is often a complex, costly, and time-consuming process. The book presents fundamental principles illustrated with case studies. It thoroughly covers the topics in a concise, technically accurate way. The book is designed for architects, engineers, and construction managers.

Bryan R. Fischer

Print ISBN: 978-1-4398-5199-9 November 2013, 6 x 9 Suggested Price: $149.95 / £95.00

Advanced Dimensional Management, Sherwood, Oregon, USA Series: Mechanical Engineering

Written by one of the foremost authorities in the field, this newly revised reference presents the necessary background and proven step-by-step procedures for solving both simple and complex tolerance analysis problems. Using the techniques described in this text, design engineers can ensure that parts and assemblies will satisfy their intended functions. In addition, manufacturing, inspection, assembly, and service personnel can use the methods discussed to troubleshoot designs, verify in-process steps will meet objectives, and find ways to improve performance and reduce costs. This new edition includes many updates and improvements to provide a clearer, easy-to-understand, comprehensive volume. Print ISBN: 978-1-4398-1572-4 eBook ISBN: 978-1-4398-1573-1 April 2011, 6 x 9, 508 pp. Suggested Price: $154.95 / £99.00

Textbook

Instrumentation for Process Measurement and Control Third Editon Norman A. Anderson The perennially bestselling third edition of Norman A. Anderson’s Instrumentation for Process Measurement and Control provides an outstanding and practical reference for both students and practitioners. It introduces the fields of process measurement and feedback control and bridges the gap between basic technology and more sophisticated systems. Keeping mathematics to a minimum, the material meets the needs of the instrumentation engineer or technician who must learn how equipment operates. It covers pneumatic and electronic control systems, actuators and valves, control loop adjustment, combination control systems, and process computers and simulation. Print ISBN: 978-0-8493-9871-1 October 1997, 6-1/8 x 9-1/4, 512 pp. Suggested Price: $115.95 / £73.99

MOST Work Measurement Systems Third Edition K. B. Zandin H. B. Maynard and Company, Inc., Pittsburgh, Pennsylvania, USA Industrial Engineering: A Series of Reference Books and Textbook

This book is an essential guide for those in training for their MOST® certification and a great value to anyone looking to enhance their marketability to prospective employers. Revised to accommodate the evolving needs of current and emerging industries, the third edition clarifies the working rules and data card format for BasicMOST®, MiniMOST®, and MaxiMOST®; presents a thorough description of the application of AdminMOST™, a version of BasicMOST® for measuring administrative tasks in retail, banking, and service environments; and contains new photographs and illustrations. It is an excellent resource for practicing professionals and newcomers in the fields of industrial engineering and management. Print ISBN: 978-0-8247-0953-2 December 2002, 6 x 9, 552 pp. Suggested Price: $121.95 / £77.99

Lighting & Controls Transitioning to the Future Stan Walerczyk, CLEP, HCLP, LC Consultant

This book helps you make good lighting decisions and will be a very useful hands-on tool for anyone involved with engineering, maintenance, purchasing, specification, retrofits, remodels, and new construction for interior or exterior lighting applications. It gives very practical ways to maintain and update existing lighting systems and how to plan for the future. Key points include LED lighting, maintenance costs, achieving low power density, disadvantages of LED T8s, and human centric lighting. Print ISBN: 978-1-4822-3683-5 March 2014, 6 x 9, 250 pp. Suggested Price: $119.95 / £76.99

OEE for Operators Overall Equipment Effectiveness Productivity Press Development Team Overall Equipment Effectiveness (OEE) is a crucial measure in TPM that reports on how well equipment is running. It factors three elements ---the time the machine is actually running, the quantity of products the machine is turning out, and the quantity of good output – into a single combined score. Directly addressing those who are best positioned to track and improve the effectiveness of equipment, OEE for Operatorsdefines basic concepts and then provides a systematic explanation of how OEE should be applied to maximize a piece of equipment’s productivity and recognize when its efficiency is being compromised. Print ISBN: 978-1-56327-221-9 August 1999, 7 x 10, 96 pp., Soft Cover Suggested Price: $37.95 / £23.99

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Pump User’s Handbook

Ian C. Barker

Heinz P. Bloch

Life Extension, Fourth Edition

Blackburn College, Lancashire, UK

Consultant, West Des Moines, Iowa, USA

This book provides a readily accessible and practical guide to the increasingly important subject of facilities management. It shows the formal basis for the complex and constantly moving requirements of FM and recognizes that it is becoming more vital in its role of enabling the core business of a company to function effectively and is fast becoming a methodology for affecting and influencing the profitability of most organizations. Print ISBN: 978-1-4665-9004-5 September 2013, 6 x 9, 288 pp., Soft Cover Suggested Price: $89.95 Available for sale in North America only

Practical Plant Failure Analysis A Guide to Understanding Machinery Deterioration and Improving Equipment Reliability Neville W. Sachs Sachs, Salvaterra & Associates Inc., Syracuse, New York, USA Series: Mechanical Engineering

Providing a clear explanation of the major failure mechanisms and how to identify them, Practical Plant Failure Analysis describes mechanisms, wear, corrosion, overload, and fatigue. Showing how the failure mechanisms appear in components such as shafts, bearings, and gears, it examines many of the critical operating details in an accessible manner and offers charts that illustrate how to identify specific failure. Additional coverage includes physical failure analysis, basic materials properties, differences between ductile and brittle overload failures, high- and low-cycle fatigue, lubrication, ball and roller bearings, fastener failures, V-belts, and synchronous belts. Print ISBN: 978-0-8493-3376-7 eBook ISBN: 978-1-4200-2000-7 August 2006, 7 x 10, 288 pp. Suggested Price: $132.95 / £85.00

Production and Operations Management

Allan R. Budris Consultant, Geneva, New York, USA

This text explains just how and why the best-of-class pump users are consistently achieving superior run lengths, low maintenance expenditures and unexcelled safety and reliability. Written by practicing engineers whose working career was marked by involvement in pump specification, installation, reliability assessment, component upgrading, maintenance cost reduction, operation, troubleshooting and all conceivable facets of pumping technology, this text describes in detail how to accomplish best-of-class performance and low life cycle cost. Print ISBN: 978-1-4822-2864-9 October 2013, 8-1/2 x 11, 556 pp. Suggested Price: $179.95 / £114.00

Building a Global Learning Organization Using TWI to Succeed with Strategic Workforce Expansion in the LEGO Group Patrick Graupp, Gitte Jakobsen, and John Vellema This book describes how a multinational company developed a global structure for learning around the TWI program in order to create and sustain standardized work across multiple language and cultural platforms. Shingo Prize-winning author Patrick Graupp collaborates with two practitioners who performed the planning and implementation of LEGO’s worldwide Learning Organization. Complete with the organization and implementation models used by the LEGO Group, this book describes the critical elements that made the implementation a success as well as the stumbling blocks encountered and how they were overcome. Print ISBN: 978-1-4822-1363-8 eBook ISBN: 978-1-4987-0064-1 June 2014, 7 x 10, 237 pp., Soft Cover Suggested Price: $49.95 / £31.99

Green Power

Vijay Kumar Khurana

Perspectives on Sustainable Electricity Generation

Rukukmani Devi Institute of Advanced Studies, Delhi, India

Edited by

As an authoritative presentation of activities, functions, and concepts of production and operations management activities, this reference work begins with the nature and scope of production management, guiding step-by-step through production activities, such as process and service design, facilities and plant location, layout planning, and materials planning. It also covers production planning and control and materials requirements. The book illustrates long-, medium-, and short-term production activities as well as support functions and advanced management concepts, making it a one-stop, essential resource. Print ISBN: 978-1-4200-7048-4 December 2014, 7 3/8 x 9 1/4, 400 pp. Suggested Price: $99.95 / £60.99

Joao Neiva de Figueiredo Saint Joseph’s University, Philadelphia, Pennsylvania, USA

Mauro F. Guillén The Wharton School, University of Pennsylvania, USA

Green Power: Perspectives on Sustainable Electricity Generation provides a systematic overview of the current state of green power and renewable electrical energy production around the world. Presenting eight in-depth case studies of green power production and dissemination, it describes the experiences and best practices of various countries on this topic of critical importance. The case studies provide readers with policy, business, and societal perspectives. The case studies illustrate the differences in each country’s natural endowments, cultural make-up, technological development, public-policy concerns, and institutional incentive structures. Print ISBN: 978-1-4665-9048-9 eBook ISBN: 978-1-4665-9049-6 February 2014, 6-1/8 x 9-1/4, 603 pp. Suggested Price: $69.95 / £44.99

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Facility Management & Plant Eng. / Implementation - Case Studies

A Practical Guide to Facilities Management

Grow Your Factory, Grow Your Profits Lean for Small and Medium-Sized Manufacturing Enterprises Timothy McLean TXM Lean Solutions Pty. Ltd., Australia

Implementation - Case Studies

Around 90 percent of manufacturing businesses are classed as SME’s yet almost all the literature about Lean is targeted at big businesses. The few books aimed at SMEs focus on Lean tools and techniques and how these can be adapted to smaller businesses. Tim Mclean’s book takes a different approach. Tim calls on his 25 years of experience managing and improving over 100 SME manufacturing businesses. Tim focuses on the problems he sees over and again in SME manufacturers and presents practical solutions, backed up by case studies showing how these problems can be overcome using Lean principles.

A Methodology for Workforce Engagement and Culture Change Robert B. Hafey RBH Consulting LLC, Homer Glen, Illinois, USA

This book is a follow-up to the author’s bestselling book, Lean Safety, published in 2010. It is a natural progression from the philosophical overview provided by Lean Safety to the reality of the application of those principles in facilities around the world. Throughout the book, the author takes readers on a journey of discovery using gemba walk case studies. Readers will learn about the importance of employee engagement and culture change. Print ISBN: 978-1-4822-5898-1 December 2014, 7 x 10, 175 pp., Soft Cover Suggested Price: $39.95 / £25.99

Print ISBN: 978-1-4822-5585-0 December 2014, 7 x 10, 184 pp., Soft Cover Suggested Price: $39.95 / £25.99

Lean Today, Rich Tomorrow Implementing TWI Creating and Managing a Skills-Based Culture Patrick Graupp and Robert J. Wrona TWI Institute, Liverpool, New York, USA

Featuring modern implementation strategies employed in Lean initiatives, this volume describes the experiences of a variety of companies using TWI (Training Within Industry). Based on their experience implementing TWI in companies across the world, Graupp and Wrona highlight critical elements and point out key stumbling blocks to successful TWI implementation. This hands-on manual includes case studies as well as a variety of updated tools and templates.

Lean Safety Gemba Walks

Print ISBN: 978-1-4398-2596-9 November 2010, 7 x 10, 500 pp., Soft Cover Suggested Price: $59.95 / £37.99

Lean Safety Transforming your Safety Culture with Lean Management Robert Hafey RBH Consulting LLC, Homer Glen, Illinois, USA

Written by a leader in Lean implementation with more than 30 years of experience, this book provides the knowledge necessary to both assess and improve safety programs by using Lean tools and techniques. The text focuses on cultural change, leadership, improvement methodologies, investigations designed to get at root causes, and the standards and metrics required to maintain and track a fluid approach to safety. The author takes lessons learned from Lean and applies them to the building of a world-class safety-first organization. Print ISBN: 978-1-4398-1642-4 eBook ISBN: 978-1-4398-1643-1 December 2009, 7 x 10, 186 pp., Soft Cover Suggested Price: $47.95 / £29.99

Succeeding in Today’s Globalization Chaos Joe Bichai This book tells the story of an actual Lean transformation that took place in a 100-year-old North American manufacturer’s factory. Lean Today, Rich Tomorrow: Succeeding in Today’s Globalization Chaos describes how an obsolete factory destined for closure was transformed into the most productive North American manufacturer in its field. It describes how the company eliminated the bad habits associated with its antiquated push system and transformed its factory into a JIT/Lean philosophydriven plant with one-piece flow, U-shaped production lines, and productivity sharing. Print ISBN: 978-1-4822-3564-7 September 2014, 6-1/8 x 9-1/4, 219 pp. Suggested Price: $49.95 / £31.99

Manufacturing Technology Transfer A Japanese Monozukuri View of Needs and Strategies Yasuo Yamane Hiroshima University, Japan

Tom Childs University of Leeds, West Yorkshire, UK

Based on first-hand experience transferring technology between Japan and other countries, this book offers information, advice, and methods for successful transfer of technology and the skills to use it. It covers skill transfer, production management, and manufacturing company classification with new surveys of changing Japanese company views on benefits and needs of transfer. It also includes case studies of transfers in the ship building and food equipment industries. The authors provide readers with a sound understanding of the breadth of issues involved to arm manufacturing engineers with the skills needed for successful skills and technology transfers. Print ISBN: 978-1-4665-6763-4 eBook ISBN: 978-1-4665-6765-8 March 2013, 6-1/8 x 9-1/4, 236 pp. Suggested Price: $62.95 / £39.99

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Agile Strategy Management

Key Engineering Materials

Techniques for Continuous Alignment and Improvement

Volume 1, Current State-of-the-Art on Novel Materials

Soren Lyngso Lyngso Informatique

Edited by

This book details what it takes to initiate, develop, implement, and govern a strategy that delivers the benefits expected by all stakeholders. It presents insights gained by the author’s organization over the last 25 years helping their clients succeed with their strategic initiatives. It illustrates wide-ranging situations where the author’s company helped clients reach important business objectives. Readers can use the book to look up examples that describe the various ways to use agile methods and techniques for critical business functions, including stakeholder identification, team building, project and program quality management, and procurement of resources. Print ISBN: 978-1-4665-9607-8 eBook ISBN: 978-1-4665-9608-5 March 2014, 6-1/8 x 9-1/4, 444 pp. Suggested Price: $79.95 / £49.99

Handbook of Design and Analysis of Experiments Derek Bingham, Dr Angela Dean, Max Morris, and John Stufken

Devrim Balköse, Daniel Horak, and Ladislav Šoltés With coverage of a broad range of key engineering materials, this book provides a single, comprehensive book summarizing all aspects involved in the functional materials production chain. It introduces state-of-the-art technology in key engineering materials, emphasizing the rapidly growing technologies. It takes a unique approach by presenting specific materials, then progresses into a discussion of the ways in which these novel materials and processes are integrated into today’s functioning manufacturing industry. Print ISBN: 978-1-926895-73-4 eBook ISBN: 978-1-4822-2422-1 February 2014, 6 x 9, 584 pp. Suggested Price: $149.95 / £95.00

Key Engineering Materials Volume 2, Interdisciplinary Concepts and Research Edited by

Series: Chapman & Hall/CRC Handbooks of Modern Statistical Methods

François Kajzar, Eli M. Pearce, Nikolai A. Turovskij, and Omari V. Mukbaniani

This handbook presents a comprehensive, carefully edited collection of chapters that explore the state of the art in the theory and applications of designed experiments and their analyses. Divided into seven parts, the book covers the history and general principles, designs for linear models, fractional factorial designs, optimal designs, computer experiments, issues that span various fields, and designs for the latest applications. Balancing coverage of methodology and applications, it is accessible to graduate students and new researchers needing an overview of the area.

This book provides innovative chapters on the growth of educational, scientific, and industrial research activities among chemists, biologists, and polymer and chemical engineers and provides a medium for mutual communication between international academia and the industry. It presents significant research and reviews reporting new methodologies and important applications in the fields of industrial chemistry, industrial polymers and biotechnology as well as includes the latest coverage of chemical databases and the development of new computational methods and efficient algorithms for chemical software and polymer engineering.

Print ISBN: 978-1-4665-0433-2 April 2015, 7 x 10, 672 pp. Suggested Price: $119.95 / £76.99

Print ISBN: 978-1-926895-74-1 eBook ISBN: 978-1-4822-2427-6 February 2014, 6 x 9, 430 pp. Suggested Price: $149.95 / £95.00

Handbook of Industrial and Systems Engineering

Modeling and Simulation-Based Systems Engineering Handbook

Second Edition

Edited by

Daniele Gianni, Andrea D’Ambrogio, and Andreas Tolk

Edited by

Adedeji B. Badiru Air Force Institute of Technology, Dayton, Ohio, USA

Series: Engineering Management

Industrial Innovation Series

Modeling and simulation (M&S) is increasingly becoming a central activity in the development of new and existing systems because it enables designers and researchers to manage systems complexity and investigate system behaviors through virtual representation. To date, a handbook that includes established M&S practices is not available in the systems engineering community. This multi-contributed reference book provides the M&S practices for supporting systems engineering in diverse domains. Readers can also identify their systems engineering needs and adapt these practices to suit their specific application domain, thus avoiding redefining practices from scratch.

A new edition of the bestselling industrial and systems engineering text, this book provides students, researchers, and practitioners with easy access to a wide range of industrial engineering tools and techniques in a concise format. It expands the breadth and depth of coverage, emphasizing new systems engineering tools, techniques, and models. New coverage includes control charts, engineering economy, health operational efficiency, healthcare systems, human systems integration, lean systems, logistics transportation, manufacturing systems, material handling systems, process view of work, queuing systems, reliability systems and tools, and six sigma techniques. Print ISBN: 978-1-4665-1504-8 eBook ISBN: 978-1-4665-1505-5 October 2013, 7 x 10, 1476 pp. Suggested Price: $177.95 / £113.00

Print ISBN: 978-1-4665-7145-7 December 2014, 6-1/8 x 9-1/4, 516 pp. Suggested Price: $129.95 / £82.00

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Manufacturing & Industrial Engineering

ESI International Project Management Series

Textbook

Manufacturing & Industrial Eng. / Manufacturing & Processing 76

Production and Operations Management Systems Sushil Gupta Florida International University, Miami, USA

Martin Starr Rollins College, Winter Park, Florida, USA

The evolving field of production and operations management (P/OM) is reflected in this P/OM text. Proper management of the supply chain beginning with acquisition and ending with distribution involves coordination with finance and marketing. We must, therefore, emphasize the systems approach and apply it to the full-scope of services as well as manufacturing. With this goal, the book, Production and Operations Management Systems covers the major spectrum of decision-making functions from product development to the final delivery of the product to the customer. The book, based on analytical models, makes extensive use of Excel software. International aspects of P/OM are integrated throughout the text. Print ISBN: 978-1-4665-0733-3 eBook ISBN: 978-1-4665-0735-7 February 2014, 6-1/8 x 9-1/4, 520 pp. Suggested Price: $89.95 / £57.99

Systems Engineering Simplified Robert Cloutier, Clifton Baldwin, and Mary Alice Bone Although there are many facets of systems engineering, it basically can be explained as focusing on addressing “why” a system is needed, “what” the system must do, and then “how” the system will accomplish the task over the entire life of the system - from conception to disposal. Designed for student systems engineers, this book provides a holistic understanding of systems engineering while they consider their applications of fluid power into broader systems. Print ISBN: 978-1-4987-0668-1 February 2015, 6-1/8 x 9-1/4, 90 pp., Soft Cover Suggested Price: $39.95 / £25.99

Vanishing Boundaries How Integrating Manufacturing and Services Creates Customer Value, Second Edition Richard E. Crandall

Safety Management in a Competitive Business Environment

Appalachian State University, Boone, North Carolina, USA

William R. Crandall University of North Carolina, Pembroke, USA Series: Resource Management

The book provides information necessary for systematic management of traditional as well as emerging risks in the man-machine-environment system, especially in industrial technologies. It is intended for managerial staff of various levels of management as well as product distribution workers, and for education of professionals in the fields of occupational safety and health (OSH), safety of technological systems and partially also civil security.

Presenting the innovative thesis that global competition and supply chain complexity are increasing so rapidly that managers must reach across the manufacturing and service boundary to gather more universally applicable ideas, this groundbreaking work addresses the unprecedented array of new or aggravated conditions that today’s business managers must face. Businesses need to become more consumer-centric, efficient, and quality conscious. This book addresses problems, solutions, and implementation strategies as well as risk and crisis management, sourcing, healthcare, alternative energy infrastructure, integration of supply chain services, advances in IT, social media, and customer building.

Print ISBN: 978-1-4822-0385-1 eBook ISBN: 978-1-4822-0386-8 March 2014, 6-1/8 x 9-1/4, 204 pp. Suggested Price: $99.95 / £63.99

Print ISBN: 978-1-4665-0590-2 eBook ISBN: 978-1-4665-0591-9 October 2013, 6-1/8 x 9-1/4, 540 pp. Suggested Price: $94.95 / £59.99

Juraj Sinay Technical University of Kosice, Slovak Republic

Textbook

Systems Engineering Design Principles and Models Dahai Liu Embry Riddle Aeronautical University, FL, USA

Organized in three parts, this textbook covers systems and systems engineering concepts, systems methods, models and analytical techniques, systems management and control methods. Traditional engineering books are either too technical or not technical at all. This book will not only give students exposure to the concepts of systems and systems engineering, but will also provide enough technical expertise for them to use and apply what they learn in their careers right away. Print ISBN: 978-1-4665-0683-1 June 2015, 6-1/8 x 9-1/4, 416 pp. Suggested Price: $99.95 / £63.99

7 Fundamentals of an Operationally Excellent Management System Chitram Lutchman, Douglas Evans, Waddah Ghanem, and Rohanie Maharaj This book details the seven fundamentals required for exceptional business performance. It provides an easy to follow road map, used by many leading organizations, for generating operational discipline and excellence. Demonstrating a sustainable process for continuous improvements in all elements of PSM and an organization’s Management System, the book leverages the principles adopted by leading organizations such as Exxon Mobil, BP, Suncor, and DuPont. It also provides readers with access to workshop slides and graphics for each fundamental concept discussed in the text. Print ISBN: 978-1-4822-0576-3 January 2015, 6-1/8 x 9-1/4, 448 pp. Suggested Price: $99.95 / £63.99

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Fred Waters A clear and practical textbook providing an authoritative and stimulating read for those on first courses in the principles of manufacturing processes, which should serve as a foundation for more advanced study. Print ISBN: 978-1-85728-338-9 February 1996, 334 pp., Soft Cover Suggested Price: $79.95 / £50.99

Process Safety Management Leveraging Networks and Communities of Practice for Continuous Improvement Chitram Lutchman, Douglas Evans, Rohanie Maharaj, and Ramesh Sharma In a thin margins business environment characterized by scarce resources, operational discipline and excellence drives stakeholder confidence and corporate performance. Networks and communities of practices ensure sustained and continuous improvements in business. This book provides a simple path forward for organizations to recognize the benefits of Networks and to proactively establish and support them within organizations to generate continuous and sustained improvement in work practices, procedures and business performance. Print ISBN: 978-1-4665-5361-3 eBook ISBN: 978-1-4665-5363-7 July 2013, 6-1/8 x 9-1/4, 244 pp. Suggested Price: $104.95 / £65.99

Edited by

Process Techniques for Engineering High-Performance Materials

Helena Bartolo et al.

Tim Oberle

Green Design, Materials and Manufacturing Processes This book includes essential research in the field of sustainable intelligent manufacturing and related topics, making a significant contribution to further development of these fields. The volume covers wide range of topics such as eco design and innovation, energy efficiency, green and smart manufacturing, green transportation, life-cycle engineering, renewable energy technologies, reuse and recycling techniques, smart design, smart materials, sustainable business models and sustainable construction. Print ISBN: 978-1-138-00046-9 eBook ISBN: 978-1-315-87948-2 June 2013, 6-3/4 x 9-3/4, 704 pp. Suggested Price: $294.00 / £187.00

Sealed Air Corporation, Saddle Brook, New Jersey, USA

Manufacturing & Processing

Fundamentals of Manufacturing For Engineers

With processed materials, subtle variations in the production process can affect the performance of individual batches, for better or for worse. This book explores R&D strategies for developing products when the properties are highly dependent on processing variables. It also offers practical advice on how to foster creativity, avoid the inevitable scale-up problems, get the most out of expensive trial work in a plant environment, and find systems solutions to customer problems. Hundreds of real-world examples illustrate successes and failures in materials development. Print ISBN: 978-1-4665-8188-3 eBook ISBN: 978-1-4665-8189-0 June 2013, 6-1/8 x 9-1/4, 493 pp., Soft Cover Suggested Price: $94.95 / £59.99

77 Textbook

Textbook

Introduction to Process Control Second Edition

Product Design for Manufacture and Assembly

Jose A. Romagnoli

Third Edition

Louisiana State University, Baton Rouge, USA

Ahmet Palazoglu University of California, Davis, USA

Geoffrey Boothroyd, Peter Dewhurst, and Winston A. Knight Series: Manufacturing Engineering and Materials Processing

Series: Chemical Industries

This classroom-tested text provides a bridge between the traditional view of process control and the current, expanded role by blending conventional topics with a broader perspective of more integrated process operation, control, and information systems. Addressing issues in today’s teaching of process control, this second edition updates and expands the content of its predecessor with 50 percent more exercises and many application examples of control problems. MATLAB® toolboxes can be accessed from the authors’ websites. A solutions manual is available for qualifying instructors. Print ISBN: 978-1-4398-5486-0 eBook ISBN: 978-1-4398-9762-1 February 2012, 6-1/8 x 9-1/4, 643 pp. Suggested Price: $167.95 / £107.00

Now in its third edition, this volume features new problem sets and student assignments, making this respected reference work even more suitable for use in product design and design for manufacture courses. Chapters have been updated from previous editions with recent case studies of the application of design for manufacture and assembly (DFMA) techniques, important industry changes, and emphasis on current trends such as design for power injection molding and surface mount devices. Each chapter also includes updated cost information on materials, labor, and machine operations. Print ISBN: 978-1-4200-8927-1 eBook ISBN: 978-1-4398-8118-7 December 2010, 7 x 10, 709 pp. Suggested Price: $159.95 / £102.00

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Roll Forming Handbook Edited by

George T. Halmos Delta Engineering Inc., Toronto, Ontario, Canada

Manufacturing & Processing / Operations Research 78

Series: Manufacturing Engineering and Materials Processing

Over 35 percent of all light gauge steel produced in North America is processed through roll forming lines, and nearly all ductile sheet metals with a thickness between .004” and .75” can also be roll formed. The Roll Forming Handbook is the first comprehensive guide to all aspects of the roll forming process, from conception to practical know-how. Under the guidance of George Halmos, expert contributors share insights based on many years of experience and provide information on roll forming mills, uncoilers, presses, die accelerators, and other equipment. Supplementing this information are discussions on roll design, setup, troubleshooting, materials to be formed, and lubrication. Print ISBN: 978-0-8247-9563-4 eBook ISBN: 978-1-4200-3069-3 November 2005, 7 x 10, 584 pp. Suggested Price: $253.00 / £161.00

Sustainable Manufacturing Arun N. Nambiar and Adnar H. Sabuwala California State University, Fresno, USA Series: Nano and Energy

A resource for students and practitioners, this book covers a wide range of topics, including product design, supply chain management, performance indicators, implementation framework, information system, requirements, and mathematical models. The text features case studies, end-of-chapter review questions, an instructor’s manual, as well as online supplemental materials such as PowerPoint slides and sample exam questions with solutions. It provides practitioners in the industry with valuable insights into the sustainable manufacturing principles that enable them to effectively use these practices to their maximum benefits.

Textbook

Business Process Modeling, Simulation and Design Second Edition Manuel Laguna University of Colorado, Boulder, USA

Johan Marklund Lund University, Sweden

Developed from the authors’ many years of teaching process design and simulation courses, this text provides students with a thorough understanding of numerous analytical tools that can be used to model, analyze, design, manage, and improve business processes. It presents the tools to design effective business processes and the management techniques to operate them efficiently. This edition includes an introduction to simulation, a new chapter on business process analytics, and three completely revised chapters that incorporate ExtendSim 8. Print ISBN: 978-1-4398-8525-3 eBook ISBN: 978-1-4665-8440-2 April 2013, 7 x 10, 523 pp. Suggested Price: $104.95 / £66.99

Discrete and Continuous Simulation Theory and Practice Susmita Bandyopadhyay and Ranjan Bhattacharya This text provides a detailed discussion of simulation theory and its applications. It covers current simulation trends, related literature, and the direction of future technologies as well as input modeling, optimization with simulation, continuous simulation, discrete simulation, hybrid simulation, simulation in supply chains and manufacturing, and simulation for multiple disciplines. It also describes various probability distributions required for simulation, random number generation techniques, and explains how to put Microsoft® Excel™, MATLAB®, and Simulink® to practical use in the simulation process.

Print ISBN: 978-1-4398-4519-6 June 2016, 6-1/8 x 9-1/4, 300 pp. Suggested Price: $99.95 / £63.99

Print ISBN: 978-1-4665-9639-9 eBook ISBN: 978-1-4665-9640-5 June 2014, 6-1/8 x 9-1/4, 375 pp. Suggested Price: $179.95 / £114.00

Applying Analytics

Textbook

A Practical Introduction

Manufacturing Facilities

E. S. Levine

Location, Planning, and Design, Third Edition

Analytics Professional, New York, New York, USA

Covering the technical and professional skills needed by analysts in the academic, private, and public sectors, this text systematically teaches novices how to apply algorithms to real data and how to recognize potential pitfalls. It concentrates on the interpretation, strengths, and weaknesses of analytical techniques, along with challenges encountered by analysts in their daily work. The author also shares various lessons learned from applying analytics in the real world. Example data sets used in the text are available for download online so that readers can test their own analytic routines. Print ISBN: 978-1-4665-5718-5 eBook ISBN: 978-1-4665-5719-2 June 2013, 6-1/8 x 9-1/4, 290 pp. Suggested Price: $71.95 / £45.99

Dileep R. Sule Louisiana Tech University, Ruston, USA

From plant layout and materials handling to quality function deployment and design considerations, this book explores topics crucial to the efficiency of a well-planned facility. This third edition of a classic provides the information and analytical tools necessary to move from product designs to production plans and then details planning techniques needed to build a manufacturing facility where safety, efficiency, and profit are interdependent. It covers Lean manufacturing, supply chain effects, aggregate planning, scheduling, resource planning, machine layout models, economic evaluation of processes, and information technology and includes mathematical methods and problems. Print ISBN: 978-1-4200-4422-5 eBook ISBN: 978-1-4200-4423-2 December 2008, 6-1/8 x 9-1/4, 824 pp. Suggested Price: $159.95 / £102.00

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Operations Planning

Textbook

Mixed Integer Optimization Models Joseph Geunes University of Florida, Gainesville, Florida, USA Operations Research Series

Value-Added Decision Making for Managers Kenneth Chelst Wayne State University, Detroit, Michigan, USA

Print ISBN: 978-1-4822-3990-4 eBook ISBN: 978-1-4822-3991-1 September 2014, 6-1/8 x 9-1/4, 218 pp. Suggested Price: $99.95 / £63.99

Yavuz Burak Canbolat Abbott Laboratories, Abbott Park, Illinois, USA

Developed from the authors’ longstanding course on decision and risk analysis, this text explores the important interaction between decisions and management action and clarifies the barriers to rational decision making. The authors analyze strengths and weaknesses of the best alternatives, enabling decision makers to improve on these alternatives by adding value and reducing risk. They also discuss bias, negotiations, project/risk management, and ethical dilemmas. Numerous examples highlight real-world situations from everyday life, public policy, and industry. Software tutorials and other material are available on the book’s website. Print ISBN: 978-1-4200-7572-4 eBook ISBN: 978-1-4200-7576-2 October 2011, 7 x 10, 578 pp. Suggested Price: $154.95 / £99.00

Textbook

Probability Foundations for Engineers Joel A. Nachlas Virginia Polytechnic Institute and State University, Blacksburg, USA

Suitable for a first course in probability theory, this textbook covers theory in an accessible manner and includes numerous practical examples based on engineering applications. The book begins with a summary of set theory and then introduces probability and its axioms. It covers conditional probability, independence, and approximations. An important aspect of the text is the fact that examples are not presented in terms of “balls in urns”. Many examples do relate to gambling with coins, dice and cards but most are based on observable physical phenomena familiar to engineering students.

DOE Simplified Practical Tools for Effective Experimentation, Third Edition Mark J. Anderson and Patrick J. Whitcomb Stat-Ease Inc, Minneapolis, Minnesota, USA

Offering a planned approach for determining cause and effect, this work provides researchers with the statistical means to analyze how numerous variables interact. The authors incorporate a lively approach to the learning of fundamentals. They lighten up the inherently dry complexities with interesting sidebars and amusing anecdotes. The book includes a four-step planning process for designing and executing experiments with consideration for statistical power. Print ISBN: 978-1-4822-1894-7 June 2015, 7 x 10, 300 pp., Soft Cover Suggested Price: $59.95 / £38.99

Print ISBN: 978-1-4665-0299-4 eBook ISBN: 978-1-4665-1126-2 May 2012, 6-1/8 x 9-1/4, 184 pp. Suggested Price: $132.95 / £85.00

Textbook

Probability Models in Operations Research

A Guide to Human Factors and Ergonomics

C. Richard Cassady

Second Edition

University of Arkansas, Fayetteville, USA

Martin Helander

Joel A. Nachlas Virginia Polytechnic Institute and State University, Blacksburg, USA Operations Research Series

Balancing applications with mathematical rigor, Probability Models in Operations Research provides an introduction to the use of probability to define models that have applications in industrial engineering and operations research. With a concise review of the key components of probability theory, this book offers coverage of all basic model forms, probability modeling fundamentals, random variables analysis, multiple random variables analysis, Bernoulli processes, discrete-time Markov chains, Poisson processes, renewal processes, continuoustime Markov chains, and queueing theory. The text serves as a practical reference for those who use probability to model system behaviors. Print ISBN: 978-1-4200-5489-7 eBook ISBN: 978-1-4200-5490-3 August 2008, 6-1/8 x 9-1/4, 224 pp. Suggested Price: $125.95 / £79.99

Operations Research / Product Development

A reference for those working at the interface of operations planning and optimization modeling, this book blends essential theory and powerful approaches to practical operations planning problems. Starting with the Knapsack Problem, it presents a set of classical optimization models with widespread application in operations planning. The discussion of each of these classical models begins with the motivation for studying the problem as well as examples of the problem’s application in operations planning contexts. The book explores special structural results and properties of optimal solutions that have led to effective algorithmic solution approaches for each problem class.

Written in an accessible style, this latest edition of A Guide to Human Factors and Ergonomics presents a systems approach to human factors and ergonomics that leads to complete understanding. Building on the foundation of the first edition, titled Guide to Ergonomics of Manufacturing, the new title reflects the expanded range of coverage and applicability of the techniques found in this second edition. Unlike most ergonomics and human factors books that emphasize the physical, this one gives a broad overview of cognitive as well as physical ergonomics. Drawing on the author’s experience in both teaching and industry, the book lays to rest the common myths and misconceptions that surround ergonomics. Print ISBN: 978-0-415-28248-2 eBook ISBN: 978-1-4822-2000-1 December 2005, 6-1/8 x 9-1/4, 408 pp. Suggested Price: $104.95 / £66.99

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Human Factors of a Global Society

Managing Emotion in Design Innovation

A System of Systems Perspective

Amitoj Singh

Edited by

Tadeusz Marek, Waldemar Karwowski, Marek Frankowicz, Jussi Kantola, and Pavel Zgaga

Product Development

This book explores the human factors issues in contemporary global society, with a focus on engineering, technology, business, science, and education from a system of systems viewpoint. It examines the human aspects related to contemporary societal developments in science, engineering, and higher education in the context of unprecedented progress in those areas. The book also discusses new paradigms for higher education, including education delivery, and administration in the coming of the Conceptual Age. Print ISBN: 978-1-4665-7286-7 eBook ISBN: 978-1-4665-7287-4 June 2014, 7 x 10, 1177 pp. Suggested Price: $149.95 / £95.00

This book presents an emotion centered research framework titled “emoha” for design innovation. It defines emoha and underlines the importance of the developed framework in culturalization of technology and thereby design innovation. The book explains the detailed research on product styling which leads to the creation of “Emoha” and how to use it in product design. Print ISBN: 978-1-4665-6750-4 eBook ISBN: 978-1-4665-6751-1 August 2013, 6-1/8 x 9-1/4, 228 pp. Suggested Price: $125.95 / £79.99

The Innovative Lean Enterprise

Methods in Product Design

Using the Principles of Lean to Create and Deliver Innovation to Customers

New Strategies in Reengineering

Anthony Sgroi, Jr.

Ali K. Kamrani, Maryam Azimi, and Abdulrahman M. Al-Ahmari

Director of R&D, Unger Enterprises

This book explains how to use Lean principles to drive innovation and strategic portfolio planning. It outlines simple yet powerful visual Lean tools that can enhance idea generation and product development. It discusses customer value in the form of the benefits customers desire and walks readers through the processes of using Lean techniques to effectively evaluate the quality of any prospective marketing opportunity. Filled with examples that readers can easily relate to, it includes examples from a variety of industries including healthcare.

Samsung India Electronics Pvt. Ltd

Print ISBN: 978-1-4822-0390-5 eBook ISBN: 978-1-4822-0391-2 August 2013, 7 x 10, 315 pp. Suggested Price: $62.95 / £39.99

Edited by

Customer-focused product design strives to meet changing customer requirements with new product features. This book discusses ways to assess changing demands and sources, and delves into what is needed to successfully manufacture goods in a demanding market. It reviews proven methods for assessing customer need. Then, after showing how changing needs impact the reengineering of products, it explains how needed change can be efficiently achieved. It details how IT advances and technology support customer-focused product development, discusses cutting-edge mass customization principles that maximize cost-effective production, and illustrates how to implement a webbased product design environment. Print ISBN: 978-1-4398-0832-0 eBook ISBN: 978-1-4398-0833-7 May 2013, 6-1/8 x 9-1/4, 340 pp. Suggested Price: $94.95 / £59.99

Kansei Innovation

The Science of Footwear

Practical Design Applications for Product and Service Development

Edited by

Mitsuo Nagamachi Anitawati Mohd Lokman Universiti Teknologi Mara Malaysia Industrial Innovation Series

Thanks to Apple and smart phone phenomenon, almost everyone has realized the emerging trend of user experience in design. Kansei engineering is the method to achieve that. This book defines Kansei and Kansei Engineering, then describes in detail the application and development process. It provides 30 case studies than underscore the concepts and demonstrate their practical application. Also included are examples of manufacturing, implication of worker-oriented philosophy, improvement of working postures, and one-man assembly systems. Print ISBN: 978-1-4987-0682-7 February 2015, 6-1/8 x 9-1/4, 128 pp., Soft Cover Suggested Price: $79.95 / £49.99

Ravindra S. Goonetilleke Series: Human Factors and Ergonomics

Covering every aspect of the process, this book introduces the design, development, manufacturing, and marketing of footwear. It also presents a comprehensive discussion of how the footwear industry attempts to cater to the wide needs of sophisticated and demanding customers. The text provides a basic understanding of the technology and techniques involved in the design and development of a popular and demanding consumer product. Topics include the measurement and testing process, foot and footwear interaction, mass customization, the manufacturing process, and the marketing process. The author also addresses the latest trends in footwear technology. Print ISBN: 978-1-4398-3568-5 eBook ISBN: 978-1-4398-3569-2 November 2012, 6-1/8 x 9-1/4, 726 pp. Suggested Price: $157.95 / £99.00

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A New Foundation for Design

Culture and Trust in TechnologyDriven Organizations

Klaus Krippendorff

Frances Alston

University of Pennsylvania, Philadelphia, USA

An indispensable guide, The Semantic Turn offers designers a foundation on which to state their claims and validate their designs. Written by a recognized designer and distinguished scholar of communication and language use, the book builds an bridge between language/ communication theory and human-centered conceptions of contemporary artifacts. Clarifying how the semantic turn differs from other approaches to meaning, the author develops four new theories of how artifacts make sense and presents a series of meaning-sensitive design methods, illustrated by examples, and evaluative techniques that radically depart from the functionalist and technology-centered tradition in design. Print ISBN: 978-0-415-32220-1 eBook ISBN: 978-0-203-29995-1 December 2005, 6-1/8 x 9-1/4, 368 pp. Suggested Price: $115.95 / £73.99

Lawrence Livermore National Laboratory, California, USA Industrial Innovation Series

This book provides insight into the important role that culture and trust can play in the success of hightechnology organizations. There has been little research to demonstrate a connection between organizational culture and trust. This book introduces a review of the literature and the result of an empirical study that investigated the relationship between mechanistic and organic cultures and the level of trust in technology-based organizations. Print ISBN: 978-1-4822-0923-5 eBook ISBN: 978-1-4822-0924-2 December 2013, 6-1/8 x 9-1/4, 179 pp. Suggested Price: $104.95 / £65.99

Cellular Manufacturing

Global Production Networks

Mitigating Risk and Uncertainty John X. Wang

Operations Design and Management, Second Edition

Lean Six Sigma Institute of Technology, Marion, Iowa, USA

Edited by

Industrial Innovation Series

Ander Errasti

In today’s business world, competitiveness defines leading edge in industry and business. The drive toward maximum efficiency is constantly at the forefront of such companies’ objectives. Engineering professionals and business leaders across the county are striving to Cellular Manufacturing practices to help mitigate risk and uncertainty associated with their business bottom-line. This book presents a concise reference of existing methods that can best be used in the handling of the bottleneck machines and parts problem by implementing cellular manufacturing system design. Print ISBN: 978-1-4665-7755-8 January 2015, 6-1/8 x 9-1/4, 208 pp. Suggested Price: $99.95 / £63.99

Tecnun University of Navarra, San Sebastian, Spain

This book provides the principles, tools, and techniques of the Internationalization Process to help managers and practitioners to tackle the design and management of a Global Manufacturing and Logistics Networks. It presents a guideline for those companies that have begun the Internationalization Process in recent years and focuses on SMEs, with case studies that show best practices and recent trends. The author offers a methodological answer for the analysis and design of global networks with productive multilocation as well as the design of plants and warehouses and supplier networks in the new international contexts. Print ISBN: 978-1-4665-6292-9 eBook ISBN: 978-1-4665-6294-3 January 2013, 6-1/8 x 9-1/4, 355 pp. Suggested Price: $125.95 / £79.99

Cellular Manufacturing

Human Work Productivity

One-Piece Flow for Workteams

A Global Perspective

Productivity Press Development Team

Edited by

Cellular Manufacturing: One-Piece Flow for Workteams introduces production teams to basic cellular manufacturing and teamwork concepts and orients them for participating in the design of a new production cell. Use this book to get everyone on board to reduce lead time, work-in-process inventory, and other profit-draining wastes. Each chapter includes an overview and a summary to reinforce concepts, as well as reflection questions, which can be used to encourage group discussions. This volume is part of Productivity Press’ Shopfloor Series, which offers a simple, cost-effective approach for building basic knowledge about key manufacturing improvement topics Print ISBN: 978-1-56327-213-4 March 1999, 7 x 10, 88 pp., Soft Cover Suggested Price: $37.95 / £23.99

Shrawan Kumar, Anil Mital, and Arunkumar Pennathur The current global economic downturn and considerable shifting in industrial and manufacturing activities have disturbed the homeostasis of the industrial order. Many issues have to be examined in new context to objectively establish new and adjusted approaches. Human work productivity is one of the most important components of industrial economy and the factor that determines competiveness. All components must be considered as an integrated whole for sustained productivity. This book explores these aspects as independent factors and their impact on productivity. It discusses models integrating these factors and schemes of optimization for incorporation in practice. Print ISBN: 978-1-4398-7414-1 eBook ISBN: 978-1-4398-7415-8 August 2013, 6-1/8 x 9-1/4, 253 pp. Suggested Price: $94.95 / £59.99

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Product Development / Production Systems

The Semantic Turn

Liquid Lean Developing Lean Culture in the Process Industries Raymond C. Floyd

Production Systems / Quality Control & Reliability

Suncor, Calgary, Alberta, Canada

Liquid industries, including reactive chemical manufacturing, petroleum and metal refining, and food and bio-pharma production, can make great use of the concepts of Lean. However, largely because they are naturally conservative and more financially stable than most, these industries do not generally make use of Lean manufacturing, and great case stories of successful Lean implementation are rare. This book is the first to offer details and examples of adapting Lean manufacturing to liquid industries. It is based on more than twenty years of industry experience from the legendary Raymond Floyd, one of the first to successfully practice Lean in the chemical industry. Print ISBN: 978-1-4200-8862-5 eBook ISBN: 978-1-4200-8863-2 February 2010, 6-1/8 x 9-1/4, 346 pp. Suggested Price: $59.95 / £37.99

Manufacturing Operations Management Sanjay Sharma This book includes broad coverage of production and associated services. Since the success of manufacturing operations depends on the demand information and costs and revenue, qualitative and quantitative techniques of demand forecasting and also financial analysis are covered in this book. Topics such as facilities layout, inventory, project management, production, planning and management are explained in detail. Additional topics include quality control and work study. Print ISBN: 978-1-4822-5788-5 August 2014, 6 x 9, 212 pp. Suggested Price: $99.95 / £63.99

Modern Construction Lincoln H. Forbes and Syed M. Ahmed

Six Sigma Case Studies with Minitab® Kishore K. Pochampally Southern New Hampshire University, Manchester, USA

Surendra M. Gupta Northeastern University, Boston, Massachusetts, USA

Six Sigma is one of the most widely used quality improvement methodologies today, both in manufacturing and service industries. Minitab® is a statistical software package that is often used in conjunction with Six Sigma projects. This book illustrates the application of Minitab® for Six Sigma projects, using case studies in a variety of sectors, such as healthcare, manufacturing, airline, and fast food. Detailed steps and screenshots are provided to explain how to use a number of quality analysis and improvement tools in Minitab®. Figures will include Minitab® screenshots and Minitab® worksheets for the case studies will be available for download. Print ISBN: 978-1-4822-0557-2 eBook ISBN: 978-1-4822-0559-6 February 2014, 6-1/8 x 9-1/4, 318 pp. Suggested Price: $89.95 / £57.99

Above Ground Storage Tanks Practical Guide to Construction, Inspection, and Testing Sunil Pullarcot Kuwait Oil Company

There has long been a need for a book that deals with all aspects subsequent to the design of storage tanks, explaining construction methodology to meet international standards. This book deals with every aspect that needs to be known upon receipt of an order to construct a storage tank at a site, in line with the requirements spelled out in international standards. It describes all activities that are to be carried out in a sequential manner, to ensure adequate quality for the constructed storage tank. Print ISBN: 978-1-4822-2202-9 December 2014, 6-1/8 x 9-1/4, 312 pp. Suggested Price: $199.95 / £127.00

Affordable Reliability Engineering

Industrial Innovation Series

William R. Wessels and Daniel Sillivant

Written by experts highly regarded for leadership and innovation, this book offers lean tools and other productive strategies for the management of people and processes in the construction industry. The authors focus mainly on lean construction methodologies, such as The Last Planner® System, The Lean Project Delivery System™, and Integrated Project Delivery™. They then present process improvement approaches such as TQM and Six Sigma, demonstrating how these methods can improve projects in a traditional environment.

UAH Research Institute

Print ISBN: 978-1-4200-6312-7 eBook ISBN: 978-1-4200-6313-4 October 2010, 7 x 10, 524 pp. Suggested Price: $154.95 / £99.00

This book applies reliability-centered maintenance, engineering economic analysis and Monte Carlo simulation to enable engineering and management professionals to achieve optimum life cycle affordability. It presents reliability-centered maintenance from the perspective of design and field sustainment. This text explains the process taken to ensure a design will meet specifications and minimize costs in the process. It gives engineers the knowledge to compare options for minimizing costs while keeping reliability above specifications. Print ISBN: 978-1-4822-1964-7 March 2015, 6-1/8 x 9-1/4, 312 pp. Suggested Price: $149.95 / £95.00

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Analyzing Sensory Data with R

Artificial Intelligence Tools

Sebastien Le

Decision Support Systems in Condition Monitoring and DIagnosis

Agrocampus Quest, Rennes, France

Thierry Worch Chapman & Hall/CRC The R Series

This book helps readers choose the right statistical method to analyze their sensory data. Each chapter presents the nature of the sensory evaluation and its objectives, the sensory particularities related to the sensory evaluation, details about the data set obtained, and the statistical analyses required. Using real examples, the authors then illustrate step by step how the analyses are performed in R. The chapters conclude with variants and extensions of the methods. Print ISBN: 978-1-4665-6572-2 October 2014, 6-1/8 x 9-1/4, 374 pp. Suggested Price: $89.95 / £57.99

Textbook

Artificial intelligence (AI) represents a programming approach and methodology that has evolved and is still evolving for effective maintenance management through its use in condition monitoring (CM). The most prevalent application of AI has been fault diagnosis and trouble shooting in maintenance of industrial machinery. AI tools are used in maintenance of all types of industrial machinery. Due to the success of AI in CM, this book compiles all AI tools used in CMg to structure them in a reference handbook. Print ISBN: 978-1-4665-8405-1 January 2015, 6-1/8 x 9-1/4, 551 pp. Suggested Price: $179.95 / £112.00

Authenticity of Foods of Animal Origin

Applied Reliability Third Edition

Ioannis Sotirios Arvanitoyannis

Paul A. Tobias

University of Thessalia, Volos, Greece

Retired, Austin, Texas, USA

Food Biology Series

David Trindade Bloom Energy

This easy-to-use guide addresses basic descriptive statistics, reliability concepts, exponential distribution, Weibull distribution, and lognormal distribution. It also covers reliability data plotting, acceleration models, life test data analysis and systems models, and much more. The third edition includes a new chapter on Bayesian reliability analysis and expanded, updated coverage of repairable system modeling. Taking a practical and example-oriented approach to reliability analysis, the book provides detailed illustrations of software implementation throughout using several widely available software packages. Software and other files are available online. Print ISBN: 978-1-58488-466-8 eBook ISBN: 978-1-4398-9724-9 August 2011, 7 x 10, 600 pp. Suggested Price: $99.95 / £66.99

The first in a two-volume set on the authenticity of foods, this volume focuses on techniques and methods for assessing food authenticity and traceability and their application to foods of animal origin. Dedicated chapters include meats, poultry, fish and seafood, milk and dairy, and honey. The book addresses current legislation in the United States, Canada, and Europe regarding traceability, authenticity, and the genetic modification of foods. The final section offers conclusions, discusses future trends, and provides suggestions for improving food authenticity and traceability.

Quality Control & Reliability

Diego Galar Pascual

Qi Statistics, Ruscombe, UK

Print ISBN: 978-1-4987-0641-4 February 2015, 6 x 9, 504 pp. Suggested Price: $159.95 / £99.00

83 Around the Patient Bed

Biology of Foodborne Parasites

Human Factors and Safety in Health Care

Edited by

Lihua Xiao, Una Ryan, and Yaoyu Feng Series: Food Microbiology

Edited by

Yoel Donchin Hadassah Hebrew University Medical Center, Jerusalem, Israel

Daniel Gopher Israel Institute of Technology, Haifa

This book presents a systematic human factors-based proactive approach to the improvement of health care work and patient safety. The proposed approach delineates a more direct and powerful alternative to the contemporary dominant focus on error investigation and care providers’ accountability. It demonstrates how significant improvements in the quality of care and enhancement of patient safety are contingent on a major shift from efforts and investments driven by a retroactive study of errors, incidents, and adverse events, to an emphasis on proactive human factors-driven intervention and the development of corresponding conceptual approaches and methods for its systematic implementation.

This book is devoted to the study of molecular biology of foodborne parasitic pathogens. The first section outlines key molecular biological techniques that have been applied to foodborne parasitic pathogens research. Topics range from genetic manipulation, molecular detection, and population genetics to phylogenetic analysis (including use of related software), whole genome sequencing, metagenomic analysis, and vaccine development, among other current concerns. The second and third sections cover individual foodborne protists and helminthes, with each chapter following a similar format for a consistent presentation of information. Print ISBN: 978-1-4665-6883-9 April 2015, 7 x 10, 512 pp. Suggested Price: $199.95 / £127.00

Print ISBN: 978-1-4665-7362-8 eBook ISBN: 978-1-4665-7363-5 October 2013, 6-1/8 x 9-1/4, 349 pp. Suggested Price: $104.95 / £65.99

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Competitive Innovation and Improvement Statistical Design and Control

Research Methodologies, Concepts, and Modern Applications

Kieron Dey

Edited by

Nobigroup Inc, Knoxville, Tennessee, USA

Quality Control & Reliability

This book explains how to combine two widely known statistical methods—statistical design and statistical control—in a manner that can help any business, government, or research organization solve problems quickly, with sustained results. Because the problem-solving strategy employed is based on pure scientific method, it makes integration into any existing problem-solving or research method quite simple. Organizations can immediately apply the concepts discussed with existing staff, releasing latent energy rather than adding to their workload.

Alexandr A. Berlin, Roman Joswik, and Vatin Nikolai Ivanovich This volume provides the textile science community with a forum for critical, authoritative evaluations of advances in the discipline of textile engineering. Reporting on recent advances with significant applications in textile engineering, the chapters are written by internationally recognized researchers. Print ISBN: 978-1-77188-078-7 March 2015, 6 x 9, 450 pp. Suggested Price: $149.95 / £95.00

Print ISBN: 978-1-4822-3343-8 eBook ISBN: 978-1-4822-3344-5 October 2014, 6-1/8 x 9-1/4, 231 pp. Suggested Price: $59.95 / £38.99

Computer System Reliability Safety and Usability B.S. Dhillon University of Ottawa, Ontario, Canada

This book combines computer system reliability, safety, usability, and other related topics into a single volume and to eliminate the need to consult many different and diverse sources in obtaining desired information. The topics covered are treated in such a manner that readers require no previous knowledge to understand the contents. The book contains examples along with their solutions and numerous problems at the end of each chapter to test reader comprehension. The sources of most of the material presented will be given in the reference section at the end of each chapter.

Engineering Textiles

Print ISBN: 978-1-4665-7312-3 eBook ISBN: 978-1-4665-7313-0 May 2013, 6-1/8 x 9-1/4, 249 pp. Suggested Price: $104.95 / £65.99

Equivalence and Noninferiority Tests for Quality, Manufacturing and Test Engineers Scott Pardo Bayer Healthcare, Whippany, New Jersey, USA

This book presents methods for using validation and verification test data to demonstrate equivalence and noninferiority in engineering and applied science. It covers numerous tests drawn from the author’s more than 30 years of work in a range of industrial settings. The book provides computational formulas for the tests, methods to determine or justify sample sizes, and formulas to calculate power and operating characteristic curves. The methods are accessible using standard statistical software and do not require complicated programming. Print ISBN: 978-1-4665-8688-8 eBook ISBN: 978-1-4665-8689-5 September 2013, 6-1/8 x 9-1/4, 232 pp. Suggested Price: $132.95 / £85.00

Textbook

Designing Complex Products with Systems Engineering Processes and Techniques Vivek D. Bhise University of Michigan - Dearborn, USA

A First Course in Quality Engineering Integrating Statistical and Management Methods of Quality, Second Edition K.S. Krishnamoorthi Bradley University, Peoria, Illinois, USA

V. Ram Krishnamoorthi

This book looks at how to design complex products that have many components with intricate relationships and requirements. It also discusses how to manage processes involved in their lifecycles, from concept generation to disposal, with the objectives of increasing customer satisfaction, quality, safety, and usability and meeting program timings and budgets. Part I covers systems engineering concepts and methods in product design. Part II examines quality, human factors, and safety engineering approaches. Part III describes tools and methods, and Part IV includes applications and case studies.

Loyola University Chicago, Stritch School of Medicine, Illinois, USA

Print ISBN: 978-1-4665-0703-6 eBook ISBN: 978-1-4665-0704-3 August 2013, 6-1/8 x 9-1/4, 490 pp. Suggested Price: $125.95 / £79.99

Print ISBN: 978-1-4398-4034-4 eBook ISBN: 978-1-4398-4035-1 August 2011, 6-1/8 x 9-1/4, 634 pp. Suggested Price: $145.95 / £93.00

Helping students become effective quality engineers, this text covers both management and statistical methods of quality engineering in an integrative manner. Suitable for candidates preparing for the certified quality engineer (CQE) exam, this edition reflects the changes in the latest revision of the ISO 9000 Standards and the Baldrige Award criteria. Along with new mini-projects and examples, it incorporates lean methods for reducing cycle time, increasing throughput, and reducing waste. Reorganized and more accessible, this edition also includes more coverage of strategic planning.

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Food Safety Chemistry

Third Edition Edited by

Toxicant Occurrence, Analysis and Mitigation

Leo M.L. Nollet

Edited by

University College Ghent, Belgium

Liangli (Lucy) Yu, Shuo Wang, and Bao-Guo Sun

Fidel Toldra Instituto de Agroquímica y Tecnología de Alimentos, Valencia, Spain

For food scientists, high-performance liquid chromatography (HPLC) is a powerful tool for product composition testing and assuring product quality. Since the last edition of this volume was published, great strides have been made in HPLC analysis techniques—with particular attention given to miniaturization, automatization, and green chemistry. Thoroughly updated and revised, this volume offers practical and immediately applicable information on all major topics of food components analyzable by HPLC. It examines recent trends in HPLC, separation techniques, and HPLC determinations of residues of various substances.

This edited book is a comprehensive guide to the chemistry of food toxicants produced during processing, formulation, and storage of food. Each major food chemical contaminant will be discussed for toxic effects and the biological mechanisms behind their toxicity. Their absorption and distribution profiles and the factors influencing their levels in foods will be discussed. In addition, a listing of commonly used analytical techniques in food safety chemistry will make the book useful for food scientists and nutritionists. Print ISBN: 978-1-4665-9794-5 October 2014, 6-1/8 x 9-1/4, 344 pp. Suggested Price: $169.95 / £108.00

Print ISBN: 978-1-4398-3084-0 eBook ISBN: 978-1-4398-3085-7 November 2012, 7 x 10, 1078 pp. Suggested Price: $262.00 / £167.00

Food Safety in China

Food Plant Sanitation Design, Maintenance, and Good Manufacturing Practices, Second Edition Michael M. Cramer Food Safety & Quality Assurance, Specialty Brands, Inc., Yorba Linda, California, USA

Understanding that sanitation is integral to food safety is the foundation for an effective food safety system. Beginning with that premise, this book presents some of the key components for such a system. The second edition provides completely updated practical advice on all aspects of food plant sanitation and sanitation-related food safety issues. It offers readers the tools to establish a food safety system to help control microbiological, physical, and chemical hazards. The author has also included examples of procedures, forms, and documents. Print ISBN: 978-1-4665-1173-6 eBook ISBN: 978-1-4665-1174-3 May 2013, 6-1/8 x 9-1/4, 306 pp. Suggested Price: $145.95 / £93.00

A Comprehensive Review Linhai Wu Jiangsu Province Research Base of Food Safety, Jiangnan University

Dian Zhu

Quality Control & Reliability

Food Analysis by HPLC

This book provides a comprehensive review of the efforts put forth by China to prevent food safety concerns. Looking at food producers and operators, consumers, and government agencies as part of an organic system, the book examines the complete system of the food supply chain from multi-scientific systematic points of view. It begins with the production of agricultural products and investigates the changing track of food safety (including imported and exported products) in the key aspects of production, circulation, and consumption from 2006 to 2011. Print ISBN: 978-1-4822-1833-6 eBook ISBN: 978-1-4822-1834-3 July 2014, 6-1/8 x 9-1/4, 384 pp. Suggested Price: $79.95 / £49.99

Food Safety Interpreting and Applying the Various Agency Regulations William J. Mead

Food Safety Management Programs Applications, Best Practices, and Compliance

Recent legislation now allows the FDA to focus on preventing food safety problems rather than reacting to them after they occur. The FDA must establish sciencebased standards for the safe growing, harvesting, packaging, and holding of produce. Food Safety: Interpreting and Applying the Various Agency Regulations demonstrates the importance of food safety, including why and how the food processing industry is required to follow the FDA’s food Good Manufacturing Practices (GMP). The book discusses the need for sanitation and methods for achieving it through the design, construction, and maintenance of sanitary food processing facilities and equipment.

Debby Newslow

Print ISBN: 978-1-4822-0884-9 June 2015, 6-1/8 x 9-1/4, 480 pp. Suggested Price: $159.95 / £99.00

Print ISBN: 978-1-4398-2679-9 eBook ISBN: 978-1-4398-2680-5 December 2013, 6-1/8 x 9-1/4, 389 pp. Suggested Price: $145.95 / £93.00

D. L. Newslow and Associates, Inc., Orlando, Florida, USA

The value of an effective, well-defined, sustainable food safety management system is priceless. Based on the established food safety standards, this text provides tools that can be applied to the development, implementation, and maintenance of a managementbased system in the food industry. It provides guidance for choosing the best system for an organization and how to identify the gaps and integrate resources. Applications are provided in a manner that can be applied to the standard of choice. The author includes case studies from professionals and subject matter experts.

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Foodborne Viral Pathogens Grant Hansman and Peter White Series: Food Microbiology

Quality Control & Reliability 86

Unlike foodborne pathogenic bacteria, little is published on food viruses and their research. This book is devoted to the study of molecular biology of foodborne viral pathogens and is divided into two sections. The first section outlines key molecular biological techniques that have been applied to foodborne viral pathogens research. The second section covers individual foodborne viral pathogens in relation to their classification, morphology, genome structures, biology, epidemiology, clinical features, pathogenesis, diagnosis, treatment, and prevention, among others. Print ISBN: 978-1-4665-7950-7 May 2015, 7 x 10, 800 pp. Suggested Price: $169.95 / £108.00

Handbook of Human Factors and Ergonomics in Health Care and Patient Safety Second Edition Edited by

Pascale Carayon University of Wisconsin-Madison, USA Series: Human Factors and Ergonomics

Written for students and professionals, this book is a complete reference on human factors and ergonomics research, concepts, theories, models, methods, and interventions that have been or can be applied in health care. Topics such as medical technology and telemedicine are covered, and special emphasis is put on the contributions of human factors and ergonomics to the improvement of patient safety and quality of care. Nine chapters from the original edition were deleted, and information from them was incorporated into other chapters. Furthermore, this second edition offers 17 new chapters. Print ISBN: 978-1-4398-3033-8 eBook ISBN: 978-1-4398-3034-5 November 2011, 8-1/2 x 11, 876 pp. Suggested Price: $166.95 / £106.00

Textbook

Fundamental Food Microbiology, Fifth Edition Arun Bhunia

Improving Food Quality with Novel Food Processing Technologies

Purdue University, West Lafayette, Indiana, USA

Edited by

Maintaining the high standard set by the previous bestselling editions, this book presents the most up-todate information in this rapidly growing and highly dynamic field. Revised and expanded to reflect recent advances, this edition broadens coverage of foodborne diseases to include many new and emerging pathogens, as well as descriptions of the mechanism of pathogenesis. With the inclusion of many more easy-tofollow figures and illustrations, this text provides a comprehensive introductory source for undergraduates, as well as a valuable reference for graduate level and working professionals in food microbiology or food safety.

Özlem Tokus¸og˘lu

Bibek Ray University of Wyoming, Plymouth, USA

Print ISBN: 978-1-4665-6443-5 eBook ISBN: 978-1-4822-0866-5 November 2013, 7 x 10, 663 pp. Suggested Price: $87.95 / £55.99

Celal Bayer University, Department of Food Engineering, Manisa, Turkey

Barry G. Swanson Washington State University, Pullman, USA

Improving food quality, specifically properties such as rheological, physicochemical, and sensorial aspects, is always a goal of food and beverage manufacturers. During the past decade, novel processing technologies including high hydrostatic pressure (HHP), ultrasound, pulse electric field (PEF), and advanced heating technologies containing microwave, ohmic heating, and radio frequency have frequently been applied in the processing of foods and beverages. This book addresses maintaining and improving food quality through the use of these novel food processing technologies. Print ISBN: 978-1-4665-0724-1 November 2014, 6-1/8 x 9-1/4, 486 pp. Suggested Price: $169.95 / £108.00

Handbook of Food Analysis

Integrated Reliability

Third Edition - Two Volume Set Edited by

Condition Monitoring and Maintenance of Equipment

Leo M.L. Nollet

John Osarenren

University College Ghent, Belgium

Fidel Toldra Instituto de Agroquímica y Tecnología de Alimentos, Valencia, Spain

The Handbook of Food Analysis, Third Edition, presents an exhaustive compilation of analytical methods essential to every food chemist. This outstanding two-volume reference delineates the physical and chemical properties of nutrients and other food components. It provides step-by-step descriptions of preparation, detection, separation, derivatization, and clean-up techniques; it also assesses the relative advantage, accuracy, and reliability of each procedure. Sixteen new chapters have been added to this twovolume reference. They discuss hand analysis techniques of rheological, thermal, and flavor properties of food as well as various methods and techniques in food analysis. Chapters on amines, flavorings, and food traceability are also included.

This text highlights the solutions to the common failures and reliability of equipment in major industries, through an integrated reliability condition monitoring, and maintenance with a technological inheritance model-based program. It relates all operating conditions of a critical cylindrical equipment part (shaft) throughout its life cycle, starting from design through manufacturing to actual equipment service application. The mathematical relationship of a desired operating manufacturing process and work-piece conditions is developed as a system multivariate quality model that relates with its part failure mechanism. Print ISBN: 978-1-4822-4940-8 February 2015, 6-1/8 x 9-1/4, 496 pp. Suggested Price: $159.95 / £99.00

Print ISBN: 978-1-4665-5654-6 June 2015, 8-1/2 x 11, 1568 pp. Suggested Price: $690.00 / £439.00

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Introduction to Risk and Failures

Lean Systems

Tools and Methodologies

Applications and Case Studies in Manufacturing, Service, and Healthcare

D. H. Stamatis President of Contemporary Consultants, Southgate, Michigan, USA

Edited by

Elizabeth A. Cudney, Sandra Furterer, and David Dietrich There are few books on Lean that comprehensively describe each Lean tool, particularly those including detailed case studies with step-by-step analysis, nor do they provide guidance on how to apply Lean to develop healthcare and service processes. This book provides an in-depth description of the various Lean techniques and numerous real-world Lean projects from a wide variety of manufacturing, healthcare, and service processes, demonstrating how to apply the Lean philosophy. It facilitates Lean instruction by providing interactive case studies which will enable readers to apply the various Lean techniques. Print ISBN: 978-1-4665-5680-5 eBook ISBN: 978-1-4665-5681-2 October 2013, 6-1/8 x 9-1/4, 533 pp. Suggested Price: $94.95 / £59.99

Print ISBN: 978-1-4822-3479-4 eBook ISBN: 978-1-4822-3480-0 May 2014, 6-1/8 x 9-1/4, 274 pp. Suggested Price: $99.95 / £63.99

Textbook Textbook

Introduction to Statistical Process Control Peihua Qiu University of Florida, Gainesville, USA Series: Chapman & Hall/CRC Texts in Statistical Science

A major tool for quality control and management, statistical process control (SPC) monitors sequential processes, such as production lines and Internet traffic, to ensure that they work stably and satisfactorily. Along with covering traditional methods, this book describes many recent SPC methods that improve upon the more established techniques. The author—a leading researcher on SPC—shows how these methods can handle new applications. Pseudo codes are presented for important methods and all R functions and datasets are available on the author’s website. Print ISBN: 978-1-4398-4799-2 eBook ISBN: 978-1-4398-4802-9 October 2013, 6-1/8 x 9-1/4, 520 pp. Suggested Price: $94.95 / £59.99

Maintenance, Replacement, and Reliability Theory and Applications, Second Edition Andrew K.S. Jardine University of Toronto, Ontario, Canada

Albert H.C. Tsang The Hong Kong Polytechnic University Series: Mechanical Engineering

Completely revised and updated, this second edition of a bestseller provides the tools needed for making data-driven physical asset management decisions. The book is solidly based on the results of real-world research in physical asset management, including applications of the models presented in the text. Software that implements many of the procedures and models featured in this textbook has been developed and can be downloaded, along with PowerPoint Slides and a test bank with over 100 examination questions, from the CRC website. Print ISBN: 978-1-4665-5485-6 eBook ISBN: 978-1-4665-5489-4 May 2013, 6-1/8 x 9-1/4, 364 pp. Suggested Price: $157.95 / £99.00

Lean Six Sigma for Engineers and Managers

Managing Food Safety Risks in the Agri-Food Industries

With Applied Case Studies

Jan Mei Soon

Matthew John Franchetti

Richard Baines

Universiti Malaysia Kelantan

University of Toledo, Ohio, USA

This book introduces Lean Six Sigma (LSS) to engineers and managers interested in implementing LSS at their organizations. The book provides a detailed roadmap and industry examples to aid readers in understanding and implementing the LSS system. This book discusses the LSS process to define improvement needs, measure current business performance, analyze performance results using statistical tools, improve business and financial results, and control peak business performance. Print ISBN: 978-1-4822-4352-9 February 2015, 6-1/8 x 9-1/4, 232 pp. Suggested Price: $89.95 / £57.99

Quality Control & Reliability

Risk is everywhere, in everything we do. Realizing this fact, we all must try to understand this “risk” and if possible to minimize it. This book expands the conversation beyond failure mode and effects analysis (FMEA) techniques. While FMEA is indeed a powerful tool to forecast failures for both design and processes, it is missing methods for considering safety issues, catastrophic events, and their consequences. This new book focuses on risk and HAZOP as they relate to major catastrophic events, safety, and risk. Specifically it addresses the process and implementation as well as understanding the fundamentals of using a risk methodology in a given organization for evaluating major safety and or catastrophic problems.

The complex supply chain in modern farming practices can allow microorganism contamination of crops, livestock, and aquatic organisms. Thus, this book focuses on informing readers of existing and emerging risks in the primary agri-food industries and ways to manage, reduce, or prevent them from occurring. The book covers three primary production sectors—crops, terrestrial livestock, and aquaculture products—along with a chapter on game and wild fish catch. Under each sector, the book addresses the existing and emerging food safety risks, challenges, and intervention strategies. Print ISBN: 978-1-4665-0950-4 eBook ISBN: 978-1-4665-0951-1 October 2013, 6-1/8 x 9-1/4, 230 pp. Suggested Price: $145.95 / £93.00

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Meat Quality Genetic and Environmental Factors

Microbiological Examination Methods of Food and Water

Edited by

A Laboratory Manual

Wieslaw Przybylski, PhD

Neusely da Silva, Marta Hirotomi Taniwaki, Valéria Christina Junqueira, Neliane Silveira, Maristela da Silva do Nascimento, and Renato Abeilar Romeiro Gomes

Warsaw University of Life Science, Poland

David Hopkins, PhD New South Wales University, Australia Series: Chemical & Functional Properties of Food Components

Quality Control & Reliability

This book covers factors affecting meat quality from the growth of animals to the final product. It discusses specific aspects of meat quality for beef, pigs and sheep. This comprehensive book addresses the whole range of factors related to the welfare, animal nutrition, pre-slaughter marketing, slaughter technology, slaughter and carcass dressing as well as the impact of currently known genetic factors on the quality of meat. It also covers the influence of genetic factors such as species, race, gender or genes in breeding programs to improve meat quality. Print ISBN: 978-1-4822-2031-5 May 2015, 6-1/8 x 9-1/4, 680 pp. Suggested Price: $169.95 / £108.00

Methods in Food Analysis Edited by

Rui M. S. Cruz, Igor Khmelinskii, and Margarida Vieira This book reviews methods of analysis and detection in the area of food science and technology. Each chapter deals with determination/quantification analyses of quality parameters in food, covering topics such as lipids, color, texture, and rheological properties in different food products. The book focuses on the most common methods of analysis, presenting methodologies for specific work conditions. It provides a reference for food engineers and researchers working in the area of food science and technology as well as undergraduate and postgraduate students.

Print ISBN: 978-1-4822-3195-3 eBook ISBN: 978-1-4822-3196-0 June 2014, 6-1/8 x 9-1/4, 250 pp. Suggested Price: $129.95 / £82.00

Illustrated laboratory manual that provides an overview of current standard microbiological culture methods for the examination of food and water, adhered to by renowned international organizations, such as ISO, AOAC, APHA, FDA and FSIS/USDA. The didactic setup and the visualization of procedures in step-by-step schemes allows student and practitioner to quickly perceive and execute the procedure intended. Each chapter provides numerous methods for a certain examination, and also provides simple or quick alternatives. Print ISBN: 978-0-415-69086-7 eBook ISBN: 978-0-203-16839-4 December 2012, 8-1/2 x 11, 484 pp., Soft Cover Suggested Price: $139.95 / £89.00

Molecular Biology of Food and Water Borne Mycotoxigenic and Mycotic Fungi Edited by

Robert Russell Monteith Paterson Food Microbiology Series

This comprehensive book summarizes the general knowledge about toxigenic fungi and describes key molecular techniques that have been applied to foodborne fungal pathogens. The book deals specifically with foodborne mycotoxigenic fungi, from the standpoint of mycoses. It covers the 20 genera that contain human pathogenic and foodborne species, of which approximately 10 merit a separate chapter. The book contains separate chapter sections on10 genera that contain mycotoxin producing species. It also examines yeast genera, which contain species that are pathogenic to humans and also contain food associated species. Print ISBN: 978-1-4665-5986-8 June 2015, 7 x 10, 760 pp. Suggested Price: $199.95 / £127.00

Microbial Food Safety and Preservation Techniques

Nonlinear Systems Stability Analysis

Edited by

Lyapunov-Based Approach

V Ravishankar Rai and Jamuna A. Bai University of Mysore, Manasagangotri, India

The book explores the advances in food safety and food quality control. It covers the hazards posed by the food-borne pathogens, their detection using advanced molecular techniques and nanotechnology, microbiological risk assessment of raw, fresh produce, ready to eat (RTE), minimally processed and processed foods. It includes the role of regulatory agencies and authorities in developing strategies to improve the quality and safety of food. It emphasizes the various food preservative techniques that are used to ensure high quality and safe foods. Print ISBN: 978-1-4665-9306-0 eBook ISBN: 978-1-4665-9307-7 October 2014, 7 x 10, 542 pp. Suggested Price: $189.95 / £121.00

Seyed Kamaleddin Yadavar Nikravesh Using a Lyapunov-based approach, this book introduces advanced tools for the stability analysis of nonlinear systems. It first discusses standard stability techniques and their shortcomings and then introduces recent developments in stability analysis that can improve the applicability of standard techniques. Finally, the book proposes the stability analysis of special classes of nonlinear systems. Coverage includes the stability of ordinary time-invariant differential equations and time-invariant systems as well as the stability analysis of time-delayed systems and fuzzy linguistic systems models. Print ISBN: 978-1-4665-6928-7 eBook ISBN: 978-1-4665-6929-4 January 2013, 6-1/8 x 9-1/4, 319 pp. Suggested Price: $177.95 / £113.00

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Novel Food Preservation and Microbial Assessment Techniques

Plant Sanitation for Food Processing and Food Service

Edited by

Ioannis S. Boziaris

Y. H. Hui

University of Thessaly, Nea Ionia, Greece

Second Edition

Demand for minimally processed foods has resulted in the development of innovative, non-thermal food preservation methods, such as high-pressure sonication, ozone, and UV treatment. This book presents a summary of these novel food processing techniques. It also covers new methods used to monitor microbial activity, including spectroscopic methods (FT-IR and Raman), molecular and electronic noses, and DNA-based methods. Print ISBN: 978-1-4665-8075-6 eBook ISBN: 978-1-4665-8076-3 April 2014, 6-1/8 x 9-1/4, 468 pp. Suggested Price: $159.95 / £99.00

Comprehensive and accessible, this book presents fundamental principles and applications that are essential for food production and food service safety. It provides basic, practical information on the daily operations in a food processing plant and reviews some of the industry’s most recent developments. Formerly titled Food Plant Sanitation, this second edition discusses nine additional food processing industries and contains 14 new chapters. Among others, new topics include sanitation in food transportation and sanitation of fresh produce in retail establishments. Print ISBN: 978-1-4665-7769-5 December 2014, 7 x 10, 1408 pp. Suggested Price: $189.95 / £121.00

Novel Techniques in Sensory Characterization and Consumer Profiling

Portable Biosensing of Food Toxicants and Environmental Pollutants

Edited by

Paula Varela Gastón Ares

Dimitrios P. Nikolelis, Theodoros Varzakas, Arzum Erdem, and Georgia-Paraskevi Nikoleli

Universidad de la República, Montevideo, Uruguay

Series: Series in Sensors

Sensory characterization is one of the most powerful, sophisticated, and extensively applied tools in sensory science. This book focuses on sensory characterization of food and non-food products, providing an overview of classical and novel alternative methodologies. A complete description of the methodologies is provided, accompanied by detailed information for implementation, discussion of examples of applications, and case studies. The implementation of the majority of the methodologies is performed in the statistical free software R, making the book accessible for people unfamiliar with complex statistical software.

Biosensors are poised to make a large impact in environmental, food, and biomedical applications, as they clearly offer advantages over standard analytical methods, including minimal sample preparation and handling, real-time detection, rapid detection of analytes, and the ability to be used by unskilled personnel. Covering numerous applications of biosensors used in food and the environment, this book presents basic knowledge on biosensor technology at a postgraduate level and explores the latest advances in chemical sensor technology for researchers.

Print ISBN: 978-1-4665-6629-3 eBook ISBN: 978-1-4665-6630-9 April 2014, 6-1/8 x 9-1/4, 416 pp. Suggested Price: $169.95 / £108.00

The Objective is Quality An Introduction to Performance and Sustainability Management Systems Michel Jaccard

Print ISBN: 978-1-4665-7632-2 eBook ISBN: 978-1-4665-7633-9 October 2013, 6-1/8 x 9-1/4, 830 pp. Suggested Price: $209.95 / £134.00

Principles of Risk Analysis Decision Making Under Uncertainty Charles Yoe Notre Dame of Maryland University, Baltimore, USA

Few books offer an overview of quality and its tools, and this one intends to fill the gap by providing a synthetic and comprehensive approach, with detailed knowledge of standards, and information on the implementation of statistical tools typically mastered in management systems. The emphasis is on the stakes and the role of quality in life and policies of an organization or company, but also on the world of quality as it spills over into other management systems, such as environmental protection, the sustainability, and social responsibility.

Most books on risk analysis focus on risk assessment. This book treats the whole of risk analysis—risk management, risk assessment, and risk communication—in an integrated fashion. The author combines the three tasks of risk analysis into a framework that supports decision making in an uncertain environment. The book introduces the language, models, and concepts of risk analysis, and then supplies the tools, techniques, and methodologies to help readers apply the principles. Based on the author’s decades of experience, this straightforward book provides a foundation for the practice of risk analysis for professionals from all walks of life.

Print ISBN: 978-1-4665-7299-7 eBook ISBN: 978-1-4665-7300-0 April 2013, 6-1/8 x 9-1/4, 400 pp. Suggested Price: $109.95 / £69.99

Print ISBN: 978-1-4398-5749-6 eBook ISBN: 978-1-4398-5750-2 September 2011, 6-1/8 x 9-1/4, 583 pp. Suggested Price: $188.95 / £120.00

Ecole polytechnique fédérale de Lausanne (EPFL)

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Quality Control & Reliability

Science Technology System, West Sacramento, California, USA

Third Edition

Quality Management for Organizations Using Lean Six Sigma Techniques

Vincent K. Omachonu

Erick Jones

Textbook

Principles of Total Quality University of Miami, Coral Gables, Florida, USA

Joel E. Ross Florida Atlantic University, Boca Raton, USA

Quality Control & Reliability

An exceptionally thorough treatment of quality, this bestselling text provides practical instruction for students as well as for those responsible for quality implementation and management. The authors address reliability against the backdrop of increasing litigation in the area of product performance. Complete chapters provide a historical perspective for Six Sigma and discuss the concepts of service excellence within healthcare organizations. The authors also provide an expanded analysis of process quality management and quality function deployment, parameters for customer satisfaction, ways to organize for TQM, and the use of control charts to account for variables.

A reference on the workings of Modern Lean Six Sigma techniques, this book presents the background on quality and lean six sigma techniques and tools. It reviews the previous history of lean six sigma in manufacturing, current applications of lean six sigma in operations, which projects should be selected and prioritized, and what to do with non-lean six sigma projects. It also describes the different six sigma certitications, and closes with future directions. Print ISBN: 978-1-4398-9782-9 eBook ISBN: 978-1-4822-4699-5 February 2014, 7 x 10, 627 pp. Suggested Price: $149.95 / £95.00

Print ISBN: 978-1-57444-326-4 eBook ISBN: 978-0-203-50710-0 May 2004, 6-1/8 x 9-1/4, 512 pp. Suggested Price: $94.95 / £59.99

Textbook

Quality by Experimental Design

Quality Tools for Managing Construction Projects Abdul Razzak Rumane

Fourth Edition

Director, Construction Quality Management, Dar Alkuwait Alkhaleejia for Consultation and Training, Kuwait

Andrija Milivojevich

Industrial Innovation Series

Knowledge Management Group, Mississauga, Ontario, Canada

Thomas B. Barker Professor Emeritus, Rochester Institute of Technology, New York, USA

University of Texas, Arlington, USA

A practical guide to designed experiments, this book helps technicians, engineers, and Six Sigma professionals resolve technological problems, advance technology, and improve productivity. It can be used in an applied educational program at the undergraduate and graduate levels for engineers having little or no exposure to fundamental statistics. The book is also suitable for continuing education program in quality engineering. This fourth edition include four new chapters on mixture experiments. Print ISBN: 978-1-4822-4966-8 May 2015, 7 1/2 x 10, 850 pp. Suggested Price: $129.95 / £82.00

Quality tools and techniques are very important in developing a comprehensive project quality management system. Application of tools and techniques in construction projects have a great influence on cost effectiveness, results of construction projects, and achieving successful project performance. This book has been developed to provide significant information about usage and applications of various quality tools and techniques for managing a construction project as it moves through the different phases of the project life cycle. Print ISBN: 978-1-4665-5214-2 eBook ISBN: 978-1-4665-5215-9 April 2013, 6-1/8 x 9-1/4, 413 pp. Suggested Price: $104.95 / £65.99

Textbook

Quality Engineering Off-Line Methods and Applications

Reliability Engineering and Risk Analysis

Chao-Ton Su

A Practical Guide, Second Edition

National Tsing Hua University, Hsinchu, Taiwan

Quality is an essential determinant for achieving overall business success. Quality Engineering: Off-Line Methods and Applications discusses the use of quality engineering methods and other modern techniques to ensure design optimization in the product and process design stages for a company. Starting with the basics, this book presents an overall picture of quality engineering. It helps readers understand quality engineering methods such as DOE, Taguchi, RSM, and computational intelligence approaches. It also provides extensive examples and case studies, without extensive mathematical treatments, making it accessible to a broad audience. Print ISBN: 978-1-4665-6947-8 eBook ISBN: 978-1-4665-6949-2 February 2013, 7 x 10, 394 pp. Suggested Price: $104.95 / £66.99

Mohammad Modarres, Mark Kaminskiy, and Vasiliy Krivtsov Only a handful of books cover both Reliability Engineering and Probabilistic Risk Assessment (PRA) together. With a focus on reliability analysis, this text provides a practical and comprehensive overview of reliability and risk analysis techniques. This second edition features additional topics including generalized renewal with applications, more detailed Bayesian estimation methods, and estimation of bounds of repairable unit reliability and availability. With numerous illustrative examples, this book also expands discussions on the models for physics of failure type probabilistic life estimation and uncertainty analysis and presents elementary risk analysis techniques. Print ISBN: 978-0-8493-9247-4 eBook ISBN: 978-1-4200-0894-4 September 2009, 7 x 10, 471 pp. Suggested Price: $125.95 / £79.99

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Safety, Health, and Environmental Auditing

Techniques, Tools, and Trends

A Practical Guide

Mohammad Modarres

Simon Watson Pain

University of Maryland, Department of Mechanical Engineering, College Park, USA

Developed as a guide for practitioners and as a textbook for upper-level courses in risk analysis, Risk Analysis in Engineering presents an engineering approach to probabilistic risk analysis (PRA). It particularly emphasizes methods for comprehensive PRA studies, including techniques for risk management. The book requires no prior knowledge of risk analysis and provides the necessary mathematical and engineering foundations. The text relies heavily on, but is not limited to, examples from the nuclear industry, because that is where PRA techniques were first developed. Since PRA provides a best-estimate approach, the author pays special attention to explaining uncertainty characterization. Print ISBN: 978-1-57444-794-1 January 2006, 7 x 10, 424 pp. Suggested Price: $167.95 / £107.00

Robust Response Surfaces, Regression, and Positive Data Analyses Rabindra Nath Das The University of Burdwan, India

A practical guide to environmental, safety, and occupational health audits, this book allows organizations and business to avoid expensive external auditors and retain the knowledge and learning in-house. In contrast to the overly academic and uninspiring tone of most auditing books, this text gives accessible user-friendly advice in a step-by-step manner. Building on novel auditing techniques designed to overcome common problems in the audit process, it emphasizes accurate auditing that is representative and repeatable. It allows managers or safety/environmental officers to undertake in-house audits in a competent and reproducible fashion. Print ISBN: 978-1-4398-2947-9 eBook ISBN: 978-1-4398-2948-6 April 2010, 6-1/8 x 9-1/4, 230 pp. Suggested Price: $109.95 / £69.99

Sensory Evaluation Techniques Fifth Edition Gail Vance Civille Sensory Spectrum Incorporated, New Providence, New Jersey, USA

B. Thomas Carr

Showing how robust response surface methodology (RRSM) can overcome the limitations of RSM, this book presents RRS designs, along with the relevant regression and positive data analysis techniques. It explains how to use RRSM in experimental designs and regression analysis and addresses problems of RRS designs, such as rotatability, slope-rotatability, weak rotatability, and optimality. The author illustrates the concepts and methods with real examples of lifetime responses, resistivity, replicated measures, and more. Print ISBN: 978-1-4665-0677-0 eBook ISBN: 978-1-4665-0680-0 May 2014, 7 x 10, 336 pp. Suggested Price: $89.95 / £57.99

The fifth edition of a bestseller, this book covers all phases of performing sensory evaluation studies, from listing the steps involved in a sensory evaluation project to presenting advanced statistical methods. The new edition has undergone a comprehensive reorganization, revision, and updating. The organization is more intuitive, statistical methods are adapted to a more basic consumer methodology, the material is rearranged to reflect the advances of internet testing, and new time intensity testing methods (TDS, TOS, progressive profiling, Time Intensity Multi-Evaluation) have been added to the descriptive analysis chapters. Print ISBN: 978-1-4822-1690-5 May 2015, 7 x 10, 480 pp. Suggested Price: $149.95 / £95.00

Quality Control & Reliability / Supply Chain Management/Logistics

Risk Analysis in Engineering

Textbook

91 Root Cause Analysis Improving Performance for Bottom-Line Results, Fourth Edition Robert J. Latino, Kenneth C. Latino, and Mark A. Latino Now in its fourth edition, this bestselling resource continues to explore why things don’t work out as planned and how to make sure they do. While past editions have focused on Failure Modes and Effects Analysis and Opportunity Analysis, this new edition emphasizes evidence collection and strategy and the contribution of human performance and human factors to poor decision making and understanding the human element. New topics covered include PROACTOnDemand, the advantages of SaaS, RCA templates, as well as various case studies illustrating RCA. Print ISBN: 978-1-4398-5092-3 eBook ISBN: 978-1-4398-5127-2 June 2011, 6-1/8 x 9-1/4, 279 pp. Suggested Price: $99.95 / £63.99

Agribusiness Supply Chain Management N. Chandrasekaran Take Solutions, Ltd., Chennai Tamilnadu, India

G. Raghuram Indian Institute of Management, Ahmedabad, Gujarat, India

This book introduces the complexity and importance of supply chain management within businesses handling agricultural products. Topics include major drivers, facility, inventory, and transportation management, sourcing decisions such as processed or farm fresh, input and output challenges, processors, challenges of managing perishables, infrastructure, retailing, quality, information technology, risk strategies, financials, direct trading verses auction, and navigating relevant government policies. The book includes numerous case studies that span a wide range of issues and industries. Print ISBN: 978-1-4665-1674-8 eBook ISBN: 978-1-4665-1675-5 March 2014, 6-1/8 x 9-1/4, 700 pp. Suggested Price: $99.95 / £63.99

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Air Cargo Management

City Logistics

Yoon Seok Chang

Mapping The Future

Korea Aerospace University, Goyang-City

Supply Chain Management/Logistics 92

Air transportation is a key component of the global economy. Airport authorities are struggling to meet the increasing demand due to facility limitations, cost concerns, training and education, and the complexities of elasticity in demand. This book discusses next generation cargo management based on recent multi-million dollar research and development cases. It includes discussions of conventional cargo management, cargo process software and hardware/ facilities, key performance indicators (KPI), the latest state of the art technologies (including advanced facilities) and process innovation. Print ISBN: 978-1-4665-8680-2 June 2015, 6-1/8 x 9-1/4, 232 pp. Suggested Price: $89.95 / £57.99

Edited by

Eiichi Taniguchi Department of Urban Management, Kyoto University, Japan

Russell G. Thompson The University of Melbourne, Parkville, Australia

Examining recent advances, this book covers city logistic and associated implementation issues, methodologies, and policy measures. It details the experiences of cities that have implemented city logistics and the methods they have used for solving complex issues relating to urban freight transport. Experts from major cities around the world discuss regional developments and success stories, describe personal experiences, and evaluate emerging trends as they relate to the future of urban logistics. Topics include public policy, integrating logistics in urban planning designs, modeling approaches, evaluating successful programs, urban distribution centers, and intelligence transportation. Print ISBN: 978-1-4822-0889-4 November 2014, 6-1/8 x 9-1/4, 234 pp. Suggested Price: $79.95 / £49.99

Best Practices for Transportation Agency Use of Social Media Edited by

Susan Bregman and Kari Edison Watkins Best Practices for Transportation Agency Use of Social Media offers real-world advice for planning and implementing social media from leading government practitioners, academic researchers, and industry experts. It provides an overview of the various social media platforms and tools, with examples of how transportation organizations use each platform. Filled with examples from transportation organizations, the text provides ideas that can apply to all modes of transportation including mass transit, highways, aviation, ferries, bicycling, and walking. Print ISBN: 978-1-4665-6860-0 eBook ISBN: 978-1-4665-6861-7 October 2013, 6-1/8 x 9-1/4, 331 pp. Suggested Price: $71.95 / £45.99

Capitalizing on Lean Production Systems to Win New Business Creating a Lean and Profitable New Product Portfolio Chris Harris and Rick Harris Harris Lean Systems, Murrells Inlet, South Carolina, USA

Providing a fundamental understanding of the Lean enterprise production system, this book can help an organization translate its current Lean knowledge into a step-by-step methodology to win and launch new business. By developing the New Product Acquisition and Launch Portfolio presented in this book, readers can dramatically improve their ability to acquire new business and deliver products on time. Detailing how to achieve a successful new product launch through upfront planning, this book provides readers with the understanding to enhance efficiencies throughout the supply chain.

Designing Food Safety and Equipment Reliability Through Maintenance Engineering Sauro Riccetti Tetra Pak, Italy

This book identifies a way to ensure food product safety through maintenance engineering. Maintenance engineering normally starts with equipment reliability, but this book starts from product safety to identify equipment criticalities and then maintenance solutions. With its ability to integrate food safety techniques with reliability and maintenance engineering techniques, this book will help readers identify a maintenance design and implementation process that can control food safety and equipment reliability in their organization. Print ISBN: 978-1-4665-8987-2 eBook ISBN: 978-1-4665-8988-9 September 2013, 6-1/8 x 9-1/4, 413 pp. Suggested Price: $62.95 / £39.99

Driving Risk and Spend Out of the Global Supply Chain Thomas A. Cook American River International, Melville, New York, USA The Global Warrior Series

This book is among the first to detail all the risks a multinational firm faces when operating overseas and engaging in foreign purchasing and sales, import and export trade, and global logistics. It provides step-by-step guidance on how to develop a global risk strategy as well as a blueprint for implementation. The book outlines all the areas where spend can be reduced along with a specific strategy on how to reduce spend without compromising values. Print ISBN: 978-1-4822-2608-9 September 2014, 6-1/8 x 9-1/4, 366 pp. Suggested Price: $89.95 / £57.99

Print ISBN: 978-1-4665-8633-8 eBook ISBN: 978-1-4665-8634-5 December 2013, 8-1/2 x 11, 189 pp., Soft Cover Suggested Price: $49.95 / £31.99

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Encyclopedia of Supply Chain Management (Online Version)

Industrial Engineering

Edited by

James B. Ayers

Bopaya Bidanda, Ihsan Sabuncuoglu, and Bahar Y. Kara

With contributions from experts in the field, this comprehensive encyclopedia contains approximately 300 accessible entries on a range of cutting-edge topics that span the entire area of supply chain management. The book offers a broad, clear overview of both fundamental topics and recent advances. It covers drivers of supply chain change, project management approaches for supply chain change, globalization and supply chains, the design of supply chains, and the Lean and Six Sigma movements. Print ISBN: 978-1-4398-6152-3 December 2011, 8-1/2 x 11, 1528 pp., Online/Web Suggested Price: $895.00 / £560.00

Global Logistics Management Edited by

Bahar Y. Kara, Ihsan Sabuncuoglu, and Bopaya Bidanda

Series: Industrial Engineering

The books provide innovation applications and case studies that are drawn from multiple countries. The chapters in the books represent the best papers from the International Institute of Industrial Engineering (IIIE) Conference held in Istanbul in June 2013, sponsored by the IIE. The books showcase real-life case studies and applications that are set internationally, and allow students and practitioners to learn from best practices and also to study the growth of the discipline internationally. Print ISBN: 978-1-4822-2685-0 January 2015, 6-1/8 x 9-1/4, 848 pp. Suggested Price: $209.95 / £134.00

Industrial Engineering Applications in Emerging Countries Edited by

Series: Industrial Engineering

Academic interest in research on logistics – a key concept of Industrial Engineering -- had increased rapidly throughout the years, solidifying the need a consolidated resource on the topic. An outlet for the recent development on the global logistics, this book clearly illustrates logistic problems encountered in many different application areas, and provides the state-of-the-art on some classical applications. It highlights the richness of logistics applications in the industrial engineering discipline and how to use them. Print ISBN: 978-1-4822-2694-2 December 2014, 6-1/8 x 9-1/4, 328 pp. Suggested Price: $89.95 / £57.99

Global Supply Chain Quality Management Product Recalls and Their Impact Edited by

Ihsan Sabuncuoglu, Bahar Y. Kara, and Bopaya Bidanda Series: Industrial Engineering

The second volume of a three-volume series on global logistics management, this book focuses on recent developments and implementations of operations research techniques on selected logistic problems in emerging countries. The book covers topics ranging from quality management in pharmaceutical supply chains to risk analysis of maritime ports and identifies quality management practices that impact supply chain performance using empirical data from pharmaceutical manufacturing sector in Pakistan. It provides case studies and discusses the application of IE tools. Print ISBN: 978-1-4822-2689-8 January 2015, 6-1/8 x 9-1/4, 304 pp. Suggested Price: $89.95 / £57.99

Industrial Engineering Non-Traditional Applications in International Settings Edited by

Barbara B. Flynn Indiana University, Kelley School of Business

Xiande Zhao China Europe International Business School and South China University of Technology (China) Series: Supply Chain Integration Modeling, Optimization and Application

This book draws together key insights from the relevant literature across diverse disciplines and presents detailed research case studies of six extended global supply chains in three industries: toys, food, and pharmaceuticals. These case studies cover U.S. companies with supply chains that extend into China and include the perspectives of U.S. and Chinese executives. The book then presents a conceptual model that synthesizes the literature and case studies, and describes the ways in which alternative product recall strategies influence consumers’ perception of an organization’s corporate social legitimacy and consumers’ future purchasing behaviors.

Supply Chain Management/Logistics

CGR Management Consultants, Playa del Rey, California, USA

Management, Tools, and Applications

Bopaya Bidanda, Ihsan Sabuncuoglu, and Bahar Y. Kara Series: Industrial Engineering

The rapid growth of the IE profession and academic departments outside the United States has led to a significant body of IE knowledge being developed, but this body of knowledge often does not find the appropriate archival outlets. This book focuses on two key aspects of the industrial engineering discipline – non-traditional settings and international environments. It clearly illustrates how IE based tools and techniques have been applied to a diversity of environments, many of which can be found in this book. Print ISBN: 978-1-4822-2687-4 November 2014, 6-1/8 x 9-1/4, 214 pp. Suggested Price: $89.95 / £57.99

Print ISBN: 978-1-4398-1554-0 November 2014, 6-1/8 x 9-1/4, 432 pp. Suggested Price: $79.95 / £49.99

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Introduction to Supply Chain Management Technologies

Supply Chain Management/Logistics 94

Lean Logistics

Second Edition

The Nuts and Bolts of Delivering Materials and Goods

David Frederick Ross

Michel Baudin

APICS National, Chicago, Illinois, USA

MMTI, Palo Alto, California, USA

Series: Resource Management

Defining best post production processes for finished goods, respected consultant Michel Baudin teaches business operators how to maintain supply that meets demand, as well as the ability to organize and deliver that supply. Applying his well known nuts and bolts approach, Baudin addresses the physical infrastructure of lean logistics and the flow of information that serves as its nervous system. He demonstrates how to avoid shortages while maintaining low inventories, and explains how to take advantage of the increased flexibility generated through lean manufacturing. He also offers innovative approaches to supplier relations and efficient ways to deliver parts to assemblers.

The second edition of this popular resource reflects new technology in supply chain management (SCM). Providing a comprehensive review of business computing, it features new chapters on the fundamentals of computing and their enabling power as well as the basics of contemporary ERP/supply chain business solutions. This book remains a critical resource on the enabling power of today’s technologies and their impact on SCM. Focusing on the impact of the Internet on strategic elements of SCM, the author highlights integrative software tools that allow for new levels of collaboration, flexibility, and performance. Print ISBN: 978-1-4398-3752-8 eBook ISBN: 978-1-4398-3753-5 October 2010, 6-1/8 x 9-1/4, 424 pp. Suggested Price: $94.95 / £59.99

Kanban for the Shopfloor Productivity Press Development Team

Print ISBN: 978-1-56327-296-7 February 2005, 6 x 9, 400 pp. Suggested Price: $74.95 / £47.99

Lean RFS (Repetitive Flexible Supply) Putting the Pieces Together Ian Fraser Glenday and Rick Sather

Kanban is the name given to the inventory control card used in a pull system. The primary benefit of kanban is to reduce overproduction, the worst of the seven deadly wastes. A true kanban system produces exactly what is ordered, when it is ordered, and in the quantities ordered. Kanban for the Shopfloor provides a working manual for those seeking to implement this method of production control in any operation. It defines the various terms and methods employed in kanbans, and illustrates how when adhered to, kanban is an element of continuous improvement that ultimately leads to the ideal of one-piece flow.”

Using proven examples and quantifiable evidence, Lean RFS (Repetitive Flexible Supply) demonstrates that repetitive flexible supply (RfS) is not only possible, but that its implementation can help you reach a new level of improved performance in manufacturing and across your entire supply chain. This book is unique in that it clearly spells out the theory and practice originally published in the Shingo Prize winner, Breaking Through to Flow, with actual stories of Kimberly-Clark’s experience in using them over the years with great success.

Print ISBN: 978-1-56327-269-1 February 2002, 7 x 10, 120 pp., Soft Cover Suggested Price: $37.95 / £23.99

Print ISBN: 978-1-4665-7819-7 eBook ISBN: 978-1-4665-7820-3 May 2013, 8-1/2 x 11, 152 pp., Soft Cover Suggested Price: $62.95 / £39.99

Kanban for the Supply Chain Fundamental Practices for Manufacturing Management, Second Edition Stephen Cimorelli Cummins Filtration, Nashville, Tennessee, USA

Providing actionable steps for each stage in the manufacturing and supply chain management process, this book presents a detailed roadmap for implementing Kanban. This updated second edition focuses on creating an environment for success. Addressing both internal and external elements, it considers statistical data cleansing techniques to remove irrelevant data, correlation analysis using Excel-based techniques to guide decisions, the analysis of supplier performance against lead time and lot size expectations, and risk mitigation strategies for poor performing suppliers. Print ISBN: 978-1-4398-9549-8 eBook ISBN: 978-1-4398-9550-4 January 2013, 8-1/2 x 11, 137 pp., Soft Cover Suggested Price: $62.95 / £39.99

Lean Supply Chain Management Essentials A Framework for Materials Managers Bill Kerber High Mix Lean, Medford, New Jersey, USA

Brian J. Dreckshage Supply Chain Management Consultant, Ballwin, Missouri, USA

This book explains why the traditional materials planning environment, typically embodied by an Enterprise Resource Planning (ERP) system, is an ineffective support system for a company that wants to adopt Lean practices. It offers an alternative methodology for implementing Lean into the supply chain that allows for ongoing experimentation, learning, and improvement. After defining supply chain management and Lean basics, it explores the conflicts between Lean and the traditional framework. It includes a chart that matches Lean tools with the planning and control charts that have served as the model for ERP systems. Print ISBN: 978-1-4398-4082-5 eBook ISBN: 978-1-4398-4085-6 March 2011, 7 x 10, 274 pp., Soft Cover Suggested Price: $68.95 / £43.99

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LEAN Supply Chain Planning The New Supply Chain Management Paradigm for Process Industries to Master Today’s VUCA World Josef Packowski

Patient-Focused Network Integration in BioPharma Strategic Imperatives for the Years Ahead Robert Handfield

Print ISBN: 978-1-4822-0533-6 November 2013, 6-1/8 x 9-1/4, 493 pp. Suggested Price: $94.95 / £59.99

North Carolina State University, Raleigh, USA

The biopharmaceutical industry as we know it today is going through a massive change that is sending shudders to the huge populations who are facing healthcare uncertainty. This book argues that patient-focused network integration is the only way for organizational evolution to occur. It discusses how to align enterprises with the patient at the center. It details the historical context of the biopharmaceutical value chain, understand the current set of challenges facing the industry, and get a thorough presentation of the author’s unique and sustainable agenda for change. Print ISBN: 978-1-4665-5546-4 eBook ISBN: 978-1-4665-5548-8 June 2013, 6-1/8 x 9-1/4, 200 pp. Suggested Price: $71.95 / £45.99

Textbook

Mastering International Negotiation Skill Sets Thomas A. Cook American River International, Melville, New York, USA The Global Warrior Series

Never has the ability to negotiate globally been more important . The companies and individuals with better than average negotiation skill sets are the ones that have prospered recently. This book supplies a comprehensive overview of practical negotiation tips, strategies, and action steps. It is different from other books on the subject as it provides an outline of various corporate disciplines, including sales, purchasing, contract management, customer service, and supply chain, with specific analysis of the issues relevant to these areas. Print ISBN: 978-1-4822-2615-7 April 2015, 6-1/8 x 9-1/4, 248 pp. Suggested Price: $89.95 / £57.99

Principles of Supply Chain Management Second Edition Richard E. Crandall, William R. Crandall, and Charlie C. Chen Series: Resource Management

This second edition of a popular textbook presents a balanced overview of the principles of supply chain management. The first section gives a complete overview of how supply chain management fits into the current landscape of business. The second section presents a detailed study of supply chain components. The third section presents a practical look at designing and implementing an integrated network. This new edition expands on current hot topics such as e-commerce, risk management, outsourcing and reshoring, sustainability, project management, and data analysis. Also available with the new edition is a complete set of instructor materials. Print ISBN: 978-1-4822-1202-0 December 2014, 7 x 10, 712 pp. Suggested Price: $89.95 / £57.99

Mastering the Business of Global Trade

Reverse Supply Chains

Negotiating Competitive Advantage Contractual Best Practices, Incoterms, and Leveraging Supply Chain Options

Edited by

Thomas A. Cook

This book addresses several important issues faced by strategic, tactical, and operation planners of reverse supply chains, using efficient models in a variety of decisionmaking situations providing easy-to-use mathematical and/or simulation modeling based solution methodologies for a majority of the issues. It highlights how a current issue can be effectively approached in a particular decision-making situation, using a suitable quantitative technique or a suitable combination of two or more quantitative techniques.

American River International, Melville, New York, USA

Explaining the key elements of what any international business person must know, this book describes how to utilize negotiation skills and leveraged options, along with Incoterms, to extract the maximum benefits from your supply chain. Illustrating how Incoterms impact compliance and risk, it details options to help readers reduce their exposure to risk as well as best practices to help readers steer clear of compliance issues that can lead to costly delays. The book establishes a simple, yet comprehensive, roadmap that readers can easily follow to engage in more deals and increase returns, while reducing overall risk exposure. Print ISBN: 978-1-4665-9578-1 eBook ISBN: 978-1-4665-9579-8 February 2014, 6-1/8 x 9-1/4, 405 pp. Suggested Price: $79.95 / £49.99

Issues and Analysis Surendra M. Gupta Northeastern University, Boston, Massachusetts, USA

Print ISBN: 978-1-4398-9902-1 eBook ISBN: 978-1-4398-9903-8 January 2013, 6-1/8 x 9-1/4, 422 pp. Suggested Price: $94.95 / £59.99

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Supply Chain Management/Logistics

This book introduces a new paradigm and approach to managing variability, uncertainty, and complexity in today’s planning processes and systems. Presenting a cutting-edge supply chain management concept that addresses current problems in the process industry’s supply chains, it presents powerful methods developed by leading research institutes, process industry champions, and supply chain experts. It explains how readers can change their approach to the fundamental planning paradigms in a manner that will help their organizations achieve higher levels of responsiveness, improved levels of customer service, and increases in cost-efficiencies.

Risk Intelligent Supply Chains How Leading Turkish Companies Thrive in the Age of Fragility

Supply Chain Optimization through Segmentation and Analytics

Çagˇrı Haksöz

Gerhard J. Plenert

Sabancı University, Istanbul, Turkey

Supply Chain Management/Logistics

Series: Resource Management

Print ISBN: 978-1-4665-0447-9 eBook ISBN: 978-1-4665-0448-6 April 2013, 6-1/8 x 9-1/4, 289 pp. Suggested Price: $83.95 / £53.99

Print ISBN: 978-1-4665-8476-1 eBook ISBN: 978-1-4665-8477-8 April 2014, 6-1/8 x 9-1/4, 259 pp. Suggested Price: $69.95 / £44.99

Textbook

Supply Chain Engineering

Supply Chain Segmentation (SCS) has become a critical tool in optimizing supply chain performance. By using segmentation, an organization is taken out of the world of “one size fits all” and brought into a world that facilitates customized responses. This book explains what SCS is, how it works, and the role of analytics. The book gives detailed case studies demonstrating how SCS is applied and improves efficiency. It covers software appropriateness and integration, as well as a full summary perspective on segmentation and its competitive impacts in terms of economic pressure, supplier and consumer interfaces.

Supply Chain Risk Management

Models and Applications

An Emerging Discipline

A. Ravi Ravindran

Gregory L. Schlegel

The Pennsylvania State University, University Park, USA

Donald P. Warsing, Jr. North Carolina State University, Raleigh, USA Operations Research Series

Using state-of-the-art models, concepts, and solution methods, this book provides an understanding of how companies plan, source, make, and deliver products to create and maintain a global competitive advantage. The authors employ the precise tools of engineering analysis to address broad and challenging problems in business management, emphasizing a quantitative approach to solving problems related to designing and operating supply chains. This comprehensive text progresses from laying out a strategic framework to addressing tactical elements for managing flow of goods, putting it together in the context of the global supply chain.

MainStream GS, LLC, Carmichael, California, USA

This unique avant-garde book brings the risk intelligent supply chain (RISC) concept to life for the first time. It answers the question of how to become a risk intelligent supply chain. It proposes the I-Quartet Model with four essential roles “Integrator, Inquirer, Improviser, and Ingenious,” that any supply chain network must play to become risk intelligent. The book also presents never-before-published cases and practices of leading Turkish companies that thrive globally in the age of fragility with their supply chain risk intelligence. This book is a must-have for any business leader looking to better understand their global position and develop their strategic capabilities.

Print ISBN: 978-1-4398-1198-6 eBook ISBN: 978-1-4398-1199-3 September 2012, 6-1/8 x 9-1/4, 548 pp. Suggested Price: $139.95 / £89.00

Textbook

Supply Chain Management for Engineers

VP Business Development, SherTrack LLC and Founder, The Supply Chain Risk Management Consortium

Robert J. Trent Lehigh University, Bethlehem, Pennsylvania,USA Series: Resource Management

This book presents a risk management framework that will help readers position and conceptualize the topic of supply chain risk management. With this framework, practitioners will be able to reduce costs associated with risk, protect their brand and reputation, ensure positive financial outcomes, and begin to develop visible, predictable, resilient, and sustainable supply chains. The book provides access to a Cloud-based, end-to-end supply chain risk assessment “Heat Map” which illustrates the maturity of the chain through the various stages. Print ISBN: 978-1-4822-0597-8 October 2014, 6-1/8 x 9-1/4, 334 pp. Suggested Price: $79.95 / £49.99

Supply Chain Security A Comprehensive Approach Arthur G. Arway

Samuel H. Huang

St. James City, Florida, USA

University of Cincinnati,Ohio, USA

The challenge of trying to secure the supply chain at every level is both a domestic and global concern. This volume provides security professionals the tools necessary to ensure supply chain security. It demonstrates how to establish and enforce security policies and protocols, including rapid responses that must be deployed in the event of a theft or security incident. Most importantly, it enables professionals to integrate business practices into the planning, development, and successful operation of supply chains to ensure security and protect assets.

The book focuses on helping students develop strong analytical skills and the ability to solve real-world problems through analysis and synthesis. It also stresses the importance of integrating engineering optimization techniques with business strategic thinking. It starts with the description of different types of supply chains and the strategy for designing an appropriate supply chain based on product life cycle analysis. It then focuses on quantitative analysis techniques including demand forecasting, aggregate planning, inventory management, and distribution network design. It also covers supplier selection. The book is comprehensive yet concise, and includes many practical examples that are designed to help students acquire deep subject matter knowledge. Print ISBN: 978-1-4665-6892-1 eBook ISBN: 978-1-4665-7092-4 June 2013, 6-1/8 x 9-1/4, 240 pp., Soft Cover Suggested Price: $94.95 / £59.99

Print ISBN: 978-1-4665-1187-3 eBook ISBN: 978-1-4665-1190-3 March 2013, 6-1/8 x 9-1/4, 189 pp. Suggested Price: $71.95 / £45.99

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Critical Incident Management

Health, Safety, and Security Concerns

A Complete Response Guide, Second Edition Vincent Faggiano, John McNall, and Thomas T. Gillespie

Edited by

Eiichi Taniguchi, Tien Fang Fwa, and Russell G. Thompson Detailing the best practices of experts from around the world, this book examines cutting-edge concepts and a vision for urban transport and logistics relating to human security. Its comprehensive coverage provides the foundation for examining transport and logistics systems in urban areas from the viewpoint of safety and security considerations on human life. It addresses Information and Communication Technologies (and Intelligent Transport System applications within urban logistics. It also introduces the notion of the megalopolis and the need for improved planning relative to human usage, freight transportation, and city logistic planning. Print ISBN: 978-1-4822-0909-9 eBook ISBN: 978-1-4822-0911-2 December 2013, 6-1/8 x 9-1/4, 280 pp. Suggested Price: $104.95 / £65.99

Filled with tactical direction designed to prevent, contain, manage, and resolve emergencies efficiently and effectively, this volume provides proven methodologies applicable to a host of public and private sector scenarios. Topics include the phases of a critical incident response and stabilizing the scene, leadership style and techniques required to manage a critical incident successfully, guidelines for responding to hazardous materials and weapons of mass destruction incidents, stress management, business continuity in the face of a crisis, and the roles of high-level personnel in setting policy and direction for the response and recovery efforts. Print ISBN: 978-1-4398-7454-7 eBook ISBN: 978-1-4398-7455-4 November 2011, 6-1/8 x 9-1/4, 246 pp. Suggested Price: $92.95 / £58.99

Critical Infrastructure American Volunteer Police

Homeland Security and Emergency Preparedness, Third Edition

Mobilizing for Security

Robert S. Radvanovsky Infracritical, Geneva, Illinois, USA

Martin Alan Greenberg

Allan McDougall

SUNY Ulster (Retired), New York, USA

A selective overview of the history, organizations, operations and legal aspects of volunteer police in the U.S., this book is designed to help police leaders adopt or modify their own volunteer programs. It presents contributions of police and safety volunteers at all levels of government, examines youth involvement in contemporary police departments, and discusses a variety of legal matters concerning volunteer participation in policing. It includes the latest CALEA standards concerning auxiliary and reserve police and explores new roles for volunteer police, including treatment of the homeless and violence prevention in schools. Print ISBN: 978-1-4822-3254-7 October 2014, 6-1/8 x 9-1/4, 396 pp. Suggested Price: $79.95 / £49.99

C2 Re-envisioned The Future of the Enterprise Marius S. Vassiliou, David S. Alberts, and Jonathan Russell Agre Command and Control (C2) technology sits at the nexus of most of the major developments in information and communications technology of the past two decades. This book identifies four interrelated megatrends that individually and collectively are shaping not only the state of the art and practice of C2, but also the challenges we face. These megatrends are: (1) The wide availability of advanced commercial information and communications technologies; (2) The increasing complexity of endeavors as military establishments form coalitions and partnerships; (3) The rise of decentralized, net-enabled approaches to C2; and, (4) The data deluge. Print ISBN: 978-1-4665-9580-4 December 2014, 6-1/8 x 9-1/4, 296 pp. Suggested Price: $59.95 / £38.99

Evolutionary Security Management Inc., Arnprior, Ontario, Canada

Since the initial inception of this book, there have been significant strides to safeguard our world’s infrastructures. There has also been a shift to more fluid postures associated with resilience and the establishment of redundant infrastructure. Updated to reflect these new emphases, this volume discusses changes in how governments and the private sector share information within the infrastructure sector as well as between sectors. It also discusses the importance of risk assessments and how they are performed, examines the impact of different types of regulations, and evaluates ISACs, distributed control systems, and SCADA systems and their challenges. Print ISBN: 978-1-4665-0345-8 eBook ISBN: 978-1-4665-0346-5 April 2013, 6-1/8 x 9-1/4, 283 pp. Suggested Price: $99.95 / £65.99

Critical Infrastructure System Security and Resiliency Betty Biringer, Eric Vugrin, and Drake Warren With an emphasis on protecting an infrastructure’s ability to perform its mission or function, this volume presents a practical methodology for developing an effective protection system that can either prevent undesired events or mitigate the consequences of such events. Developed at Sandia National Labs, the authors’ analytical approach and methodology enables decision-makers and security experts to perform and utilize risk assessments in a manner that extends beyond the theoretical to practical application. These protocols leverage expertise in modeling dependencies—optimizing system resiliency for effective physical protection system design and consequence mitigation. Print ISBN: 978-1-4665-5750-5 eBook ISBN: 978-1-4665-5751-2 April 2013, 6-1/8 x 9-1/4, 229 pp. Suggested Price: $94.95 / £59.99

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Supply Chain Management/Logistics / Disaster Planning & Recovery

Urban Transportation and Logistics

Critical Urban Infrastructure Handbook Edited by

The American Experience 1900-2010, Second Edition

Takeshi Koike and Takehiko Ono

Edited by

Japan Society of Civil Engineers, Tokyo, Japan

Disaster Planning & Recovery

A superb reference for civil and mechanical engineers involved in the planning, operations, management, and maintenance of all urban utilities, this handbook addresses water supply and sewerage, power, gas, telecommunications joint utility corridor (utilidor) lifeline facilities and other critical civil infrastructure lifelines. It covers the design and construction of facilities, maintenance, disaster management, environmental protection, and disaster and emergency recovery measures. It also discusses urban planning, life cycle cost, GIS analysis of lifeline systems, computerized integrated management systems, and the use of new materials and technologies. Print ISBN: 978-1-4665-9204-9 December 2014, 7 x 10, 584 pp. Suggested Price: $179.95 / £114.00

Claire B. Rubin Arlington, Virginia, USA

This volume provides a history and analysis of the political and policy processes of the federal government involvement in emergency management from 1900 through 2010. This second edition presents the necessary background for understanding political, policy, and other essential aspects of emergency management, including identifying and developing the key time bands of information about emergency management. The book covers updates to policy, shifts in the DHS and FEMA, and responses to disasters over the last 5-plus years including considerable coverage of the BP oil spill. Print ISBN: 978-1-4665-1753-0 eBook ISBN: 978-1-4665-1754-7 April 2012, 6 x 9, 312 pp., Soft Cover Suggested Price: $46.95 / £29.99

Disaster Recovery

Emergency Planning Guide for Utilities

Second Edition

Brenda D. Phillips

Samuel Mullen

Textbook

Oklahoma State University, Stillwater, USA

Emergency Management

Absecon, New Jersey, USA

The first edition of Disaster Recovery set a high standard for evidence-based best practices in a userfriendly textbook. Since its publication, a number of important new studies and guides have become available, necessitating an update to this work. This second edition includes updated coverage of recent disasters, including the Haiti earthquake of 2010 and the Japanese tsunami. More international in scope, the book contains cases from all over the world, practitioner insight in boxed sections for quick access, and a survey of overseas recovery practices to provide a more rounded, global perspective.

An increase in major natural disasters has led to heightened concerns about utility operations and public safety. Due to today’s complex, compliance-based environment, utility managers and planners often find it difficult to plan for the action needed to help ensure organization-wide resilience and meet consumer expectations during these incidents. This volume offers a working guide that presents new and field-tested approaches to plan development, training, exercising, and emergency program management. The book will help utility planners, trainers, and responders to more effectively prepare for damaging events and improve the level of the utility’s resilience.

Print ISBN: 978-1-4665-8384-9 May 2015, 7 x 10 Suggested Price: $69.95 / £44.99

Print ISBN: 978-1-4665-0485-1 eBook ISBN: 978-1-4665-0486-8 January 2013, 6-1/8 x 9-1/4, 232 pp. Suggested Price: $94.95 / £59.99

Disaster’s Impact on Livelihood and Cultural Survival

Textbook

Losses, Opportunities, and Mitigation

Geographic Information Systems (GIS) for Disaster Management

Edited by

Brian Tomaszewski

Michele Companion Investigating 18 countries around the world, leading policy makers, community leaders, urban planners, and emergency practitioners and managers review livelihood challenges and cultural survival in the wake of disasters. The contributors explore both losses and opportunities for cultural and livelihood adaptation, change, and disaster impact mitigation. They suggest “best practices” models to enhance future event response and assess new instruments and methodologies for better planning and assessment of disaster impacts. Multiple forms of disasters are introduced to demonstrate the myriad long-term and sociological impacts disasters can have on communities. Print ISBN: 978-1-4822-4843-2 March 2015, 6-1/8 x 9-1/4, 352 pp. Suggested Price: $99.95 / £63.99

Rochester Institute of Technology

Disasters continue to escalate in frequency, scope, and impact. Geographic information systems (GIS) provide essential decision support and analytical capabilities for the full disaster management cycle. Assuming no previous knowledge in GIS and/or disaster management, this book is a primer on GIS principles. Topics include the basics of GIS, what it can and can’t do, GIS data formats (vector, raster, imagery), and basic functions of GIS including analysis, map production/cartography, and data modeling. The book provides disaster management practitioners and students with the latest developments in both the current state of the art and future trends. Print ISBN: 978-1-4822-1168-9 November 2014, 7 x 10, 312 pp. Suggested Price: $89.95 / £57.99

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GIS for Critical Infrastructure Protection

Hospital Emergency Management

Robert F. Austin, David P. DiSera, and Talbot J. Brooks

Robert J. Muller, M.D.

Geographic information systems (GIS) play a primary role in critical infrastructure protection. Protecting and ensuring the continuity of the critical infrastructure of the country is essential to the nation’s security, public health and safety, economic vitality, and way of life. This book provides first responders and agencies responsible for critical infrastructure protection with an understanding of the benefits of GIS for their work and a basic knowledge of the range of geographic information tools available to support their efforts.

Emergency management in a hospital environment presents many unique challenges. This book addresses all aspects of hospital emergency management— from preparedness and planning to event mitigation, response, and recovery. It provides best practices for developing an Emergency Operations Center (EOC) and communicating an effective emergency plan to all staff. All content is based on the author’s decades of experience in real disaster events, including Hurricane Katrina.

Print ISBN: 978-1-4665-9934-5 June 2015, 6-1/8 x 9-1/4, 264 pp. Suggested Price: $119.95 / £76.99

Handbook of SCADA/Control Systems Security Edited by

Robert Radvanovsky

Print ISBN: 978-1-4822-4190-7 April 2015, 6-1/8 x 9-1/4, 288 pp. Suggested Price: $89.95 / £57.99

Hurricane Mitigation for the Built Environment Ricardo A. Alvarez

CIPS, Infracritical, Geneva, Illinois, USA

Jacob Brodsky

MITIGAT.com, Inc.

Woodbine, Maryland, USA

Focusing on coastal regions affected by tropical cyclones, this book highlights vulnerability, natural hazards, damage, risk, emergency management, and hazard mitigation. It looks at the common sequence of failures and oversight in planning that amplify the severity of the damage caused by storms. It uses case studies and imagery to demonstrate, in detail, the strengths and weaknesses of infrastructure, landscaping, and city planning. The author makes a point to look also at longterm effects such as beach erosion and the impact on tourism.

The availability and security of many services we rely upon are routinely put at risk by cyber threats. This volume outlines security concepts, methodologies, and relevant information pertaining to the supervisory control and data acquisition (SCADA) systems and technology that quietly operate in the background of utility and industrial facilities worldwide. The book supplies information for securing industrial automation/process control systems as part of a critical infrastructure protection program. The authors present a “best practices” approach to securing business management environments at the strategic, tactical, and operational levels. Print ISBN: 978-1-4665-0226-0 eBook ISBN: 978-1-4665-0227-7 February 2013, 6-1/8 x 9-1/4, 383 pp. Suggested Price: $99.95 / £65.99

Disaster Planning & Recovery

NorthShore Regional Medical Center, Slidell, Louisiana, USA

Print ISBN: 978-1-4987-1498-3 June 2015, 6 x 9, 288 pp. Suggested Price: $69.95 / £44.99

99 Hazards Analysis

Textbook

Reducing the Impact of Disasters, Second Edition

Introduction to Emergency Management

John C. Pine

Brenda D. Phillips, David M. Neal, and Gary Webb

Appalachian State University, Boone, North Carolina, USA

The impacts of natural and man-made disasters have increased exponentially over the past few decades Moreover, with our global interconnectedness and the growing scale of disasters, today’s catastrophic disasters can have regional, national, and even global economic consequences. This book presents a systematic process of hazards identification and vulnerability assessment for the natural, built, and human environment. The book aims to examine strategies that may be taken at the individual, organization, community, and regional levels to reduce the adverse consequences of disasters and to foster sustainability.

Providing an insider’s glimpse into emergency management, this volume engages readers in reallife case studies, integrating scientific findings with practitioner viewpoints to reveal the challenge of a field in service of communities and people at risk from disasters. It outlines various career tracks within emergency management with a focus on core competencies, ethical practice standards, certification issues, and the responsibilities of the emergency manager. Boxed features written by graduates of emergency management programs and expert practitioners from around the world provide real-world insights. Each chapter begins with learning objectives and includes discussion questions, references, and additional resources.

Print ISBN: 978-1-4822-2891-5 eBook ISBN: 978-1-4822-2892-2 September 2014, 6-1/8 x 9-1/4, 338 pp. Suggested Price: $79.95 / £49.99

Print ISBN: 978-1-4398-3070-3 eBook ISBN: 978-1-4398-3072-7 October 2011, 7 x 10, 517 pp. Suggested Price: $68.95 / £43.99

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Leadership in the Open

Organizational Resilience

A New Paradigm in Emergency Management

Managing the Risks of Disruptive Events - A Practitioner’s Guide

Adam Crowe

James J. Leflar

Richmond, Virginia, USA

Johns Hopkins University, Baltimore, Maryland, USA

Disaster Planning & Recovery

The infusion of social media in emergency management communication functions throws a major wrench into traditional models of management. A new paradigm is required to look at how leadership, communication, and public expectations are shaping the future of the profession. A contemporary leadership guide to emergency management, this book covers current technology and the public’s demand for transparency and instant updates and information. It examines an emergency manager’s role not just based on functions, but on what is necessitated by current public expectations. Print ISBN: 978-1-4665-5823-6 eBook ISBN: 978-1-4665-5824-3 May 2013, 6-1/8 x 9-1/4, 327 pp. Suggested Price: $71.95 / £45.99

Long-Term Community Recovery from Natural Disasters Lucy A. Arendt University of Wisconsin, Green Bay, USA

Daniel J Alesch Emeritus Professor, University of Wisconsin, Green Bay, USA

After a natural disaster, rebuilding the physical artifact of the community is necessary, but not alone sufficient for long-term community recovery. This book addresses the need to understand how communities develop and/or decay after an extreme natural hazard event. It focuses on how these events disrupt “normal” development and change—examining which parts of the community have to become reestablished, or made more functional, so that the community can achieve long-term viability. The book will help communities establish their “baselines” and show that, with recovery, one size does not fit all.

100

Marc H. Siegel Encinitas, California, USA

Exploring the concepts and methodologies of how to implement enterprise-wide organizational resilience management, this book explains the necessary steps for effective disaster preparedness. It identifies the principles and techniques associated with threat assessment and business impact analyses and explains the cost advantages of implementing organizational resilience management. The text details the steps needed to train, exercise, evaluate, and maintain disaster plans within the framework of organizational resilience management. It also describes the costbenefits of establishing a resilient culture and processes. Print ISBN: 978-1-4398-4137-2 eBook ISBN: 978-1-4398-4138-9 May 2013, 6-1/8 x 9-1/4, 374 pp. Suggested Price: $83.95 / £53.99

Physical Security and Environmental Protection John Perdikaris Engineering Consultant, Ontario, Canada

This book takes an all-hazards approach to managing disasters and their impact on critical infrastructure and services. It examines the engineering, planning, and emergency management processes involved, including mitigation, preparedness, response, and recovery operations. It illustrates the elements common to all disasters, including threat, risk, and vulnerability assessments as well as mitigation strategies. The book offers new insights on coping with both unintentional and intentional disasters, as well as strategies to reduce the risk of loss to facilities, equipment, and personnel.

Print ISBN: 978-1-4665-9302-2 November 2014, 6-1/8 x 9-1/4, 312 pp. Suggested Price: $69.95 / £44.99

Print ISBN: 978-1-4822-1194-8 eBook ISBN: 978-1-4822-1195-5 April 2014, 6-1/8 x 9-1/4, 344 pp. Suggested Price: $129.95 / £82.00

Textbook

Policing Major Events

Natural Hazard Mitigation

Perspectives from Around the World

Edited by

Alessandra Jerolleman

James F. Albrecht, Martha Christine Dow, Darryl Plecas, and Dilip K. Das

Natural Hazard Mitigation Association, New Orleans, Louisiana, USA

John J. Kiefer University of New Orleans, Louisiana, USA

Hazard mitigation is essential for reducing disaster effects on human populations and making communities more resilient. Presenting an up-to-date look at the changing nature of disasters, this volume offers practical guidance on the implementation and selection of hazard mitigation programs and projects. Based on real-world applications, the book includes case studies that present a thorough explanation of the various issues involved. The contributors describe the value and potential of mitigation efforts and explain how to convince public officials and communities of that value. They also discuss how to better involve the community and uniquely tailor solutions to regional and local situations.

Whenever a major event requires police intervention, questions are raised about the nature of the police response. Could the police have prevented the conflict, been better prepared, reacted more quickly, acted more forcefully, or brought the altercation under control more effectively? Based upon real case studies of events from all over the world, this volume explores the complex set of factors comprising the policing of major events. The concepts presented will enable police departments to improve their readiness for policing major events across a diverse set of events and socio-political contexts. Print ISBN: 978-1-4665-8805-9 November 2014, 6-1/8 x 9-1/4, 304 pp. Suggested Price: $89.95 / £57.99

Print ISBN: 978-1-4398-3493-0 eBook ISBN: 978-1-4398-3494-7 November 2012, 7 x 10, 377 pp. Suggested Price: $76.95 / £48.99

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Textbook

Preparedness and Response for Catastrophic Disasters

Social Vulnerability to Disasters

Edited by

Rick Bissell

Deborah S.K. Thomas, Brenda D. Phillips, William E. Lovekamp, and Alice Fothergill

Based on a popular course for the FEMA Higher Education project, this volume provides important insight into plans to mitigate and respond to the devastation caused by large-scale catastrophic events. Written by top disaster scholars and practitioners, the book defines what constitutes a catastrophic event, outlining both the factors that can lead to catastrophes and the unique logistical, planning, and response challenges posed by them. It explores how catastrophes can dramatically affect populations and addresses new, innovative, and fundamentally unique strategies communities can institute to better prepare populations for catastrophic events and their aftermath. Print ISBN: 978-1-4665-1189-7 eBook ISBN: 978-1-4665-6702-3 May 2013, 6-1/8 x 9-1/4, 416 pp. Suggested Price: $79.95 / £52.99

Principles of Emergency Management and Emergency Operations Centers (EOC) Second Edition

With chapters that incorporate additional perspectives on social vulnerability, this second edition focuses on the social construction of disasters, demonstrating how the characteristics of an event are not the only reason that tragedies unfurl. It incorporates disaster case studies to illustrate concepts, relevant and seminal literature, and the most recent data available. In addition to highlighting the U.S. context, it integrates a global approach and includes numerous international case studies. The book highlights recent policy changes and current disaster management approaches and infuses the concept of community resilience and building capacity throughout the text. Print ISBN: 978-1-4665-1637-3 eBook ISBN: 978-1-4665-1640-3 May 2013, 7 x 10, 514 pp. Suggested Price: $83.95 / £52.99

Textbook

The Human Side of Disaster Second Edition Thomas E. Drabek University of Denver, Colorado, USA

Michael J Fagel Aurora Safety, Founder, CEO, Illinois, USA

Emergency operations centers (EOCs) are the hub of response efforts during disasters. Emergency managers and their staff coordinate incoming information from the field and the public to coordinate response and rescue efforts. They also deploy resources and communicate with other government agencies, responders, the public, and the media. This book looks at the function and role of EOCs and their organizations. The new edition contains added chapters on in-crisis communications, communicating with the public and media, and leadership and decision-making during disaster events.

Now in its second edition, this volume is an excellent resource for understanding human behavior and how best to communicate and work with the public in disaster situations. The author uses an informal conversational style to help readers understand the social constraints that guide responses to disaster warnings, initial responses, evacuation decisions, and longer-term impacts. He describes the history of emergency management as well as selected policy issues. Fully updated with new cases and real-world examples, the book continues to be an invaluable reference for professionals in emergency management, aid organizations, and public policy.

Print ISBN: 978-1-4822-3503-6 May 2015, 7 x 10, 352 pp. Suggested Price: $79.95 / £49.99

Print ISBN: 978-1-4665-0685-5 eBook ISBN: 978-1-4665-0687-9 March 2013, 6-1/8 x 9-1/4, 446 pp. Suggested Price: $64.95 / £42.99

The Private Sector’s Role in Disasters

Advances in Crisis and Emergency Management

Leveraging the Private Sector in Emergency Management

Theory and Practice

Alessandra Jerolleman

Florida Atlantic University, Boca Raton, USA

JEO Consulting Group

As the world becomes more populated and globally connected, issues in security, systems viability, and the future must be addressed and managed. This book navigates the increasingly complicated advances in theory and practice in the twin fields of crisis and emergency management. It focuses on globalization, its causes, consequences (both positive and negative), and implications for crisis and emergency management worldwide.

John J. Kiefer, Ph.D. The private sector plays a tremendous role in the creation of policies related to emergency management and their implementation at the federal, state, and local levels. This book examines the role of the private sector and its intersection with government, government agencies, and the public sectors in all phases of emergency management. With a particular focus on the areas in which government regulation and guidelines promote or encourage private sector involvement, the book also looks at best practices for publicprivate partnerships and some of the common pitfalls of the contracting model.

Ali Farazmand

Print ISBN: 978-1-4665-7948-4 March 2015, 6-1/8 x 9-1/4, 300 pp. Suggested Price: $59.95 / £38.99

Print ISBN: 978-1-4822-4408-3 June 2015, 6-1/8 x 9-1/4, 320 pp. Suggested Price: $69.95 / £44.99

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Disaster Planning & Recovery / Fundamentals

University of Maryland, Baltimore, USA

Second Edition

101

Canadian Public Administration in the 21st Century

Crisis and Emergency Management

Edited by

Theory and Practice, Second Edition

Charles Conteh Brock University, Canada

Ian Roberge York University, Canada

Fundamentals

The book identifies and analyzes key concepts, frameworks, and issues in Canadian public administration. Bringing together promising new scholars and practitioners, the book bridges the gap between established analytical traditions and novel theoretical and methodological approaches in the field; for example, connecting the French and English literature on Canadian public administration by fostering mutual exchange and learning between these rich analytical traditions. The book consists of three thematically organized sections that explore processes, structures, and principles. Print ISBN: 978-1-4665-9171-4 eBook ISBN: 978-1-4665-9172-1 August 2013, 6-1/8 x 9-1/4, 240 pp. Suggested Price: $125.95 / £79.99

Citizen Participation at the Local Level in China and Canada

Florida Atlantic University, Boca Raton, USA Series: Public Administration and Public Policy

Examining emergency responses to environmental dangers and natural disasters, this book provides coverage of a wide range of international issues using critical, empirical, and quantitative analyses. It discusses various approaches to such topics as resolving political tension, the potential use of biological weapons, and the role of public relations in crisis. With contributions from leading experts, this second edition features 40 new chapters that address recent worldwide crises including the September 11th attacks, the devastating effects of Hurricane Katrina in New Orleans, the Tsunami disaster in Asia, earthquakes in Iran, and terrorism issues. Print ISBN: 978-0-8493-8513-1 eBook ISBN: 978-1-4200-1367-2 March 2014, 7 x 10, 849 pp. Suggested Price: $99.95 / £63.99

Cyber Power Crime, Conflict and Security in Cyberspace

Edited by

Solange Ghernaouti-Helie

Andrew Sancton

University of Lausanne, Switzerland

University of Western Ontario, London, Canada

Chen Zhenming This book presents the work of leading scholars on the topic of citizen participation at the local level. Case studies compare Canadian and Chinese communities and extrapolate interesting policy-level changes at the local level based on citizen behavior and involvement. Coverage includes the characteristics of political culture and climate on local participation; factors especially unique to urban poor, class migration, aboriginal, and immigrant populations; means of protest, demonstration, and articulation of preference by populations; land-use, housing, urban development, and resource sustainability.

102

Ali Farazmand

Most books on cybercrime are written by national security or political experts, and rarely propose an integrated and comprehensive approach to cybercrime, cyber-terrorism, cyber-war and cyber-security. This work develops approaches to crucial cyber-security issues that are non-political, non-partisan, and non-governmental. It informs readers through high-level summaries and the presentation of a consistent approach to several cyber-risk related domains, both from a civilian and a military perspective. Explaining fundamental principles in an interdisciplinary manner, it sheds light on the societal, economic, political, military, and technical issues related to the use and misuse of information and communication technologies.

Print ISBN: 978-1-4822-2897-7 November 2014, 6-1/8 x 9-1/4, 321 pp. Suggested Price: $119.95 / £76.99

Print ISBN: 978-1-4665-7304-8 eBook ISBN: 978-1-4665-7305-5 April 2013, 6-1/8 x 9-1/4, 220 pp. Suggested Price: $89.95 / £57.99

Creating Public Value in Practice

Democracy and Civil Society in a Global Era

Advancing the Common Good in a Multi-Sector, Shared-Power, No-One-Wholly-in-Charge World Edited by

John M. Bryson, Barbara C. Crosby, and Laura Bloomberg Series: Public Administration and Public Policy, 194

There is a lot of chatter in the media about whether the pride that Americans have felt towards their citizenship and the connection they’ve felt towards their democratic values, can ever be restored. This book brings together a set of stellar scholars and practitioners to discuss and advance the cross-cutting themes and methods of engagement in sections 1) citizens and democracy, 2) institutional design, 3) cross-sector collaboration, and 4) value creation. The book contains illustrative case studies spanning local to global, analytical to creatively synthesized, and broad based to specific. Print ISBN: 978-1-4822-1460-4 February 2015, 6-1/8 x 9-1/4, 424 pp. Suggested Price: $89.95 / £57.99

Edited by

Scott Nicholas Romaniuk American Military University

Marguerite Marlin McMaster University, Canada Series: Public Administration and Public Policy

Providing an understanding about the practical mechanisms of agency within a civil society, this book demonstrates concepts through case studies in practical settings, such as decentralized service delivery; examples in citizens bridging religious, linguistic, and ethnic gaps; alternatives to secessionist movements; the role of elections in Islamic states; enhancement of women’s rights through active government participation; how young adults are responding to employment challenges; and, how citizens are pushing for improved human rights, health care, and environmental action. Print ISBN: 978-1-4987-0703-9 April 2015, 6-1/8 x 9-1/4, 192 pp. Suggested Price: $79.95 / £49.99

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Amna Imam Eazaz A. Dar Trade Division, Los Angeles, California, USA Series: Public Administration and Public Policy

This book explores the role of the grass roots public administrative institution of DC & DM in historical context for Pakistan, and its viability for a meaningful democracy and stability of the country. The authors contend that Pakistan’s democracy todate lacks firm foundation, as evidenced by the country’s disintegration in 1971, violence and drugs in the 80s, crime infested communities in the 90s, terrorism in the 2000s, and the current volatile situation in Balochistan and FATA, as well as high crime rate and lacking sense of security among the communities of Pakistan. Print ISBN: 978-1-4665-1154-5 eBook ISBN: 978-1-4665-1156-9 December 2013, 6-1/8 x 9-1/4, 254 pp. Suggested Price: $94.95 / £59.99

Textbook

Economic and Financial Analysis for Criminal Justice Organizations Daniel Adrian Doss, William H. Sumrall III, David H. McElreath, and Don W. Jones A complement to Strategic Finance for Criminal Justice Organizations, this volume considers the justice system from a variety of economic and financial perspectives and introduces quantitative methods designed to improve the efficiency and effectiveness of organizations in both the non-profit and for-profit sectors. Using only a minimum of theory, the book demonstrates how to make decisions in the justice system using multiple financial and economic models. Designed for readers with little knowledge of advanced mathematics, quantitative analysis, or spreadsheets, it presents examples using straightforward, step-by-step processes with Excel and Linux Calc spreadsheet software. Print ISBN: 978-1-4665-9206-3 eBook ISBN: 978-1-4822-0902-0 October 2013, 6-1/8 x 9-1/4, 754 pp. Suggested Price: $157.95 / £99.00

Designing Service Excellence People and Technology

Eliminating Serious Injury and Death from Road Transport

Brian Hunt Mahidol University, Bangkok, Thailand

Toni Ivergard

A Crisis of Complacency

Ragsit University, Bangkok, Thailand

John M. Bryson, Barbara C. Crosby, and Laura Bloomberg

The moment of truth—that instant when consumers experience and judge service quality—often decides business success. This research-driven book provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and financial institutions, retail, and public sector service delivery. The book investigates the consumers experience and judgment on service quality, which ultimately determines the success or failure of the service. It considers people, usability, technology in the automation of high quality service. Print ISBN: 978-1-4398-4046-7 November 2014, 6-1/8 x 9-1/4, 194 pp. Suggested Price: $79.95 / £49.99

Development and the Politics of Human Rights Edited by

Scott Nicholas Romaniuk

Print ISBN: 978-1-4822-0825-2 eBook ISBN: 978-1-4822-0826-9 December 2013, 6-1/8 x 9-1/4, 199 pp. Suggested Price: $104.95 / £65.99

Textbook

Labor Relations in the Public Sector Richard C. Kearney

Marguerite Marlin

North Carolina State University, Raleigh, USA

McMaster University, Canada

Patrice M. Mareschal

Series: Public Administration and Public Policy

Rutgers University, Camden, New Jersey, USA

This book takes the required holistic perspective and simplifies it into actionable information. It unpacks the questions of human advocacy and policy, identifies traps, and presents best practices for various fields by engaging a variety of situational, professional, and regional perspectives. The book addresses such questions as, whether there are universal parameters for human rights across contexts, how does conflict and crisis affect the issues, and what are the best practices for sustainability and accountability in the protection of these rights. Print ISBN: 978-1-4987-0706-0 April 2015, 6-1/8 x 9-1/4, 192 pp. Suggested Price: $79.95 / £49.99

The book explodes the myths that currently drive society’s view of traffic safety and limit progress in reducing death and serious injury. It presents current scientific knowledge in a non-technical way and draws parallels with other areas of public safety and public health. It uses examples from the media and from public policy debates to paint a clear picture of a flawed public policy approach and offers preventive medicine principles to take the field forward.

Fifth Edition

American Military University

Fundamentals

Democracy and Public Administration in Pakistan

Series: Public Administration and Public Policy

Thoroughly revised to incorporate important changes in the public labor relations and unionization landscape, this new edition retains icontains new sections on recent trends and membership figures, new legislation, and new politics as they influence bargaining rights. It highlights the implications of the new collective bargaining environment on financial and human resource management issues and outcomes. It also provides updated information on the future state of unions. It is a useful overview for the professional reader, and classroom-friendly, with discussions of the most recent literature and case studies, plus end-of-chapter assignments and quizzes. Print ISBN: 978-1-4665-7952-1 eBook ISBN: 978-1-4665-7954-5 January 2014, 6-1/8 x 9-1/4, 428 pp. Suggested Price: $89.95 / £57.99

For more information and a complete list of titles, visit us at www.crcpress.com

103

Textbook

Personnel Management in Government

Edited by

Politics and Process, Seventh Edition

Indianna D. Minto-Coy

Katherine C. Naff, Norma M. Riccucci, and Siegrun Fox Freyss

Evan Berman

Series: Public Administration and Public Policy

Fundamentals

Human resources comprises one of the largest shares of government budget at every level. The management of people who carry out the government’s work is therefore a critical issue to politicians as well as citizens. This reference includes comprehensive sections on the history of civil service reform; the processes of human resource management; equal employment opportunity, affirmative action, and diversity in government; unions; and employee relations. This new edition adds extensive coverage of new government developments from personnel reforms under the Obama administration, pension issues, labor relations reform and other changes to labor laws and policies, and performance initiatives. Print ISBN: 978-1-4665-1363-1 eBook ISBN: 978-1-4665-1366-2 July 2013, 6-1/8 x 9-1/4, 510 pp. Suggested Price: $94.95 / £59.99

Politics of Preference India, United States, and South Africa Krishna K. Tummala, Ph.D North Oaks, Minnesota, USA Series: Public Administration and Public Policy

Minorities, based on whatever criteria—linguistic, religious, ethnic, tribal, racial, or otherwise—share a distinctive contextual and social experience. Their representation in public service is important, especially when there have been public policies which have historically discriminated against them. This book is about the importance of offsetting past discrimination in an attempt at bringing all citizens in as active participants of their representative bureaucracies. The author, a distinguished public administration comparativist, brings together the uniquely large and complex cases of United State, India, and South Africa.

104

Public Administration and Policy in the Caribbean

Print ISBN: 978-1-4665-0389-2 eBook ISBN: 978-1-4665-0390-8 July 2014, 6-1/8 x 9-1/4, 225 pp. Suggested Price: $69.95 / £44.99

Shridath Ramphal Centre, University of the West Indies Series: Public Administration and Public Policy

This collected volume offers the single most comprehensive reference on public administration in the Caribbean to date. Drawing together some of the best researcher and practitioner perspectives on these small and developing states, the text provides an overview of the academic methodologies of comparative public administration. It includes comparative discussions of crucial administrative topics and coverage of key policy issues. It also contains chapters that give complete histories of the Commonwealth Caribbean, French Caribbean, Dutch Caribbean, Spanish-Speaking Territories, and U.S. Territories. Print ISBN: 978-1-4398-9294-7 May 2015, 7 x 10, 550 pp. Suggested Price: $129.95 / £82.00

Public Administration in Post-Communist Countries Former Soviet Union, Central and Eastern Europe, and Mongolia Edited by

Saltanat Liebert, Stephen E. Condrey, and Dmitry Goncharov Series: Public Administration and Public Policy

In this work, expert contributors provide an overview and analysis of public administration in select post-communist countries, including Russia, Georgia, Czech Republic, Romania, and Mongolia. Because these countries were largely closed off to the world, there has yet to be a comprehensive study on their administrative systems. The book includes coverage of public management and administration, political and economic reforms, civil society, human resource management, financial and budgetary management, accountability and corruption, as well as prospects for future development. Print ISBN: 978-1-4398-6137-0 eBook ISBN: 978-1-4398-6139-4 February 2013, 7 x 10, 376 pp. Suggested Price: $94.95 / £59.99

Public Administration and Disability

Public Sector Ethics

Community Services Administration in the US

Steven G. Koven

Edited by

This book is a guide to public sector ethics covering the major obstacles and stigmas within the field. For example, the ethics and rules of behavior will differ greatly in an elementary classroom versus a public library or a sanitation route or a battlefield. The book offers macro and local level ripped-from-the-headline style examples spanning areas such as whistle-blowing, public official scandal and resignation, even the age old stigma “are government employees lazy?”

Julie Ann Racino Syracuse University, New York, USA

This book brings together the diverse, expert perspectives of administrators, researchers, and discusses the leading efforts of the past three decades in the field of disability and community services. This comprehensive book covers many areas: theory and history; leadership; long-term support services in the US; family support services; housing and community; employment and “adult day programs”; comparative systems at the state level; services at the city level; issues in rural and independent living; public and individual budgeting/ finance; contemporary workforce issues; intergovernmental relations; disability public policy and policy research; international agendas; and a look at the future.

Theory and Applications University of Louisville, Kentucky, USA

Print ISBN: 978-1-4822-3228-8 February 2015, 6-1/8 x 9-1/4, 248 pp. Suggested Price: $69.95 / £44.99

Print ISBN: 978-1-4665-7981-1 December 2014, 6-1/8 x 9-1/4, 412 pp. Suggested Price: $89.95 / £57.99

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Reviving Citizen Engagement

The Fiscal Health of U.S. Cities

Policies to Renew National Community

Craig S. Maher

Larry N. Gerston

University of Nebraska at Omaha

Steven C. Deller

San Jose State University, California, USA

University of Wisconsin, USA

Print ISBN: 978-1-4822-3176-2 December 2014, 6-1/8 x 9-1/4, 286 pp. Suggested Price: $69.95 / £44.99

An in-depth assessment of the fiscal health of cities throughout the U.S., this text examines the tools currently available to cities for designing a revenue structure, measuring fiscal condition, and measuring fiscal health. It explains how artificial policies such as tax and expenditure limitations influence fiscal policies and how communities can overcome socioeconomic and state-policy barriers to post strong fiscal conditions. It also includes a CD with forecasting techniques and calculators. This authors go beyond simple theory to use actual financial, demographic and TEL data from the newly available Government Financial Officers Association survey. Print ISBN: 978-1-4398-5471-6 June 2015, 6-1/8 x 9-1/4, 200 pp. Suggested Price: $69.95 / £44.99

Sustaining the States The Fiscal Viability of American State Governments Edited by

Trends in the Judiciary Interviews with Judges Across the Globe, Volume One Edited by

Marilyn Marks Rubin John Jay College, City University of New York, USA

Katherine G. Willoughby

Dilip K. Das International Police Executive Symposium, New York, USA

Cliff Roberson

Georgia State University, Atlanta, USA Series: ASPA Series in Public Administration and Public Policy

Emeritus Professor of Criminal Justice, Washburn University, Topeka, Kansas, USA

This book provides a comprehensive analysis of the fiscal viability and sustainability of the American states.The contributors to this text, who collectively have well over 200 years of experience in studying state finances, present the a complete picture of states’ current financial conditions, functions, and future fiscal possibilities. Readers will come away with a substantive understanding of the fiscal history, current resources, major expenditures and fiscal sustainability of state governments in the United States.

Series: Interviews with Global Leaders in Policing, Courts, and Prisons

Print ISBN: 978-1-4665-5541-9 eBook ISBN: 978-1-4665-5542-6 August 2014, 6-1/8 x 9-1/4, 318 pp. Suggested Price: $69.95 / £44.99

Providing an insider’s perspective of how members of the worldwide judiciary cope with significant legal developments and the issues they face in criminal and procedural law, this volume assembles a collection of interviews conducted by international scholars and researchers. The subjects of these interviews administer justice in Australia, Austria, Bosnia-Herzegovina, the Republic of Slovenia, Canada, India, and the United States. Representing a variety of cultures, political environments, and economic systems, the interviewees each discuss their background, education, and career; their judicial role; the major changes and challenges they have experienced; and the relationship between theory and practice. Print ISBN: 978-1-4200-9978-2 eBook ISBN: 978-1-4200-9979-9 December 2013, 6-1/8 x 9-1/4, 292 pp. Suggested Price: $129.95 / £107.00

The Constitutional School of American Public Administration Edited by

Understanding the Modern Russian Police Olga B. Semukhina Marquette University, Milwaukee, Wisconsin, USA

Kenneth Michael Reynolds

Stephanie Newbold David H. Rosenbloom

University of Central Florida, Oviedo, USA

American University, Washington, DC, USA Series: Public Administration and Public Policy

The growing constitutional school has roots in the Federalist Papers, constitutional law, and the writings of several contemporary leaders and contributors in the field of public administration. Participants in constitutional school research believe that the “big questions” in public administration cannot be answered without reference to constitutional designs, institutions, and regime values. This edited volume brings together the most prominent names in constitutional school scholarship, with the goal of making it more visible, accessible, and central to the field of public administration’s pedagogy, scholarship, and intellectual development. Print ISBN: 978-1-4665-6725-2 June 2015, 6-1/8 x 9-1/4, 256 pp. Suggested Price: $79.95 / £49.99

Fundamentals

Presented in the author’s characteristic no-holds-barred style of wit and candor, this book casts a harsh light on the current state of American policy. The author argues this isn’t American entitlement run amuck. Rather, he suggests there really is a powerful disconnect. But, he assures us hope is not lost and offers suggestions for how simple shifts in attitude and policy can move America back in a forward direction.

This book represents the culmination of ten years of research and an ongoing partnership between the Volgograd Academy of Russian Internal Affairs Ministry (VA MVD) and the Volgograd branch of the Russian Presidential Academy of National Economy and Public Administration (VAPA). The extensive review of the history of policing in Russia enables readers to comprehend the societal and political forces that have shaped policing in this country. Coverage spans the period from the creation of the Ministry of Internal Affairs of the Russian Federation (MVD) in 1802 to the 2011 Police Reform by Medvedev. Print ISBN: 978-1-4398-0348-6 eBook ISBN: 978-1-4398-0349-3 May 2013, 6-1/8 x 9-1/4, 337 pp. Suggested Price: $104.95 / £65.99

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105

Educating Scientists and Engineers for Academic and Non-Academic Career Success James Speight

Government & Education / Leadership & Performance 106

CD&W Inc., Laramie, Wyoming, USA Series: Chemical Industries

This book focuses on methods to improve the education of science and engineering students so that they are well prepared for careers in either the academic or nonacademic world. The author offers ways for university faculty to adapt accordingly and teach a broader range of skills, the willingness to participate in teamwork, technical proficiency, adaptability, and versatility within the undergraduate and postgraduate curriculum. The book covers ways to provide a broader exposure to experiences desired by both academic employers and non-university employers so that students are prepared for an increasingly interdisciplinary, collaborative, and global job market. Print ISBN: 978-1-4665-5356-9 December 2014, 6-1/8 x 9-1/4, 198 pp., Soft Cover Suggested Price: $49.95 / £31.99

Textbook

An Introduction to Comparative Legal Models of Criminal Justice Cliff Roberson Emeritus Professor of Criminal Justice, Washburn University, Topeka, Kansas, USA

Dilip K. Das International Police Executive Symposium, New York, USA

Examining different types of criminal justice systems and the legal models that shape them, this text uses specific examples to highlight five basic legal foundation models: continental, common law, Islamic, Marxist, and mixed. The book explains how these legal models dictate the roles of the police, courts, and corrections systems in various countries, how the roles differ from place to place, and how these differences are justified under respective national philosophies. Each chapter features a case study, includes tables delineating the action and rationalization of each system under each topic, and concludes with a summary and discussion questions. Print ISBN: 978-1-4200-6592-3 eBook ISBN: 978-1-4200-6593-0 June 2008, 6-1/8 x 9-1/4, 352 pp. Suggested Price: $115.95 / £73.99

The Ethics of Cultural Competence in Higher Education Edited by

Public Administration in South Asia

Beverly A. Burnell and Heidi Schnackenberg

India, Bangladesh, and Pakistan

State University of New York at Plattsburgh, USA

Edited by

This book presents research and conceptual chapters about the ethical factors to be considered in teaching, administration, and professional practice in higher education settings. The book includes recent researchbased ideas in the field of higher education. It covers cultural competencies for higher education faculty, professionals, and administrators, such as use of language in communicating concepts to students for whom English is not a first language, avoiding imposition of bias, encouraging exposition of perspective, and ethical practices for professionals working with the diverse environments and populations in higher education settings. Print ISBN: 978-1-926895-50-5 October 2014, 6 x 9, 265 pp. Suggested Price: $99.95 / £63.99

Meghna Sabharwal and Evan M. Berman Series: Public Administration and Public Policy

The south Asian countries of India, Pakistan, Bangladesh, and Sri Lanka face enormous challenges and opportunities in terms of population growth, localized poverty and prosperity, citizen access to services, governmental transparency, and national security. The first comprehensive, comparative treatment of public administration issues in the region, this book offers practical and in-depth discussions of new reforms and innovative practices as well as topics relevant to public administration practices— including performance management, civil service, policy processes, ethics, and e-government.

Print ISBN: 978-1-4398-6911-6 eBook ISBN: 978-1-4398-6913-0 May 2013, 7 x 10, 517 pp. Suggested Price: $132.95 / £85.00

Facilitating Deep Learning

Challenges in City Management

Pathways to Success for University and College Teachers

A Case Study Approach

Julian Hermida

ASPA Series in Public Administration and Public Policy

Algoma University, Saulte Ste. Marie, Ontario, Canada

This book provides the theoretical and pedagogical tools needed to understand the notion of deep learning and design and implement courses that encourage students to take a deep approach to learning. It covers how to design engaging and innovative teaching and learning activities that encourage students to use higher-order cognitive skills to construct knowledge and negotiate meaning. The book begins with an examination of the big picture: the institutional constraints that hinder a culture of deep learning. From there, it will deconstruct the concept of deep learning, and it will examine every element of the deep learning process. Print ISBN: 978-1-77188-005-3 eBook ISBN: 978-1-4822-3911-9 July 2014, 6 x 9, 370 pp. Suggested Price: $99.95 / £63.99

Becky J. Starnes Incorporating urban management and organizational management theories with actual practice, the author presents a series of case studies based on observations made during her extensive experience. Multiple cases are offered in common contemporary city topics ranging from personnel, policy-making, housing, homelessness, transportation, and budgeting. Each study describes and analyzes a scenario, identifying the economic and political factors as well as the often conflicting players and interest groups. For classroom use, the case approach lends to discussions, debates, and role-playing activities. Print ISBN: 978-1-4398-8436-2 eBook ISBN: 978-1-4398-8437-9 May 2013, 6-1/8 x 9-1/4, 200 pp. Suggested Price: $71.95 / £45.99

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Christopher Koliba, Jack W. Meek, and Asim Zia

Organizational Assessment and Improvement in the Public Sector Workbook

Series: Public Administration and Public Policy

Kathleen M. Immordino

Highlighting the interplay between public actors and policy tools, this text describes the skills and functions of public administrators in the context of networked relationships and presents the theoretical foundations required to analyze governance networks. It identifies reforms and trends in governing that led to governance networks, explains the roles that various actors take on through networked relationships, highlights challenges involved in the failure of networked activities, and illustrates how policy tools are mobilized by these relationships. PowerPoint® slides and supporting materials will be made available for download from the CRC Press website.

Rutgers, The State University of New Jersey, New Brunswick, USA

Print ISBN: 978-1-4200-7126-9 eBook ISBN: 978-1-4200-7127-6 July 2010, 6-1/8 x 9-1/4, 389 pp. Suggested Price: $83.95 / £53.99

ASPA Series in Public Administration and Public Policy

Grounded in organizational theory, this book addresses the practical aspects of assessment implementation, providing practical methodology for implementation. It can be used not only to implement the Public Sector Assessment and Improvement (PSAI) model, but its pre-assessment readiness perspective means that it can be used with any assessment model from PSAI and Baldrige to a more basic SWOT analysis or organizational survey. It supplies strategies to addressthe real fiscal limitations of practitioners and at the same time to get the tools needed for assessment into the hands of those who can best use them. Print ISBN: 978-1-4665-7994-1 eBook ISBN: 978-1-4665-7995-8 October 2013, 7 x 10, 208 pp., Soft Cover Suggested Price: $41.95 / £26.99

Government Anti-Corruption Strategies A Cross-Cultural Perspective

Public Administration Training in Africa

Edited by

Competencies in Development Management

Yahong Zhang

Edited by

Rutgers University, Newark, New Jersey, USA

Cecilia Lavena Universidad de San Andres, Victoria, Argentina

This book is designed to help students, practitioners, and researchers understand public corruption and anti-corruption practices from an international perspective. The book describes the real problems facing each of the governments in dealing with public corruption, what strategies have been implemented by the government and what have not, and why some countries achieved great success in anti-corruption and why some others are still suffering. In sum, the book provides readers with useful knowledge about public corruption and strategic approaches to preventing, reducing, and combating corruption. Print ISBN: 978-1-4987-1200-2 May 2015, 6-1/8 x 9-1/4, 224 pp. Suggested Price: $89.95 / £57.99

Stories of Success and Failure from Europe and North America

Texas A&M Int’l University, Laredo, USA

Shikha Vyas-Doorgapersad North-West University, Vanderbijlpark, South Africa

Drawing on a stellar collection of contributors, this book highlights the importance of public administration training and development for equipping individuals with the competencies needed for leading and managing public agencies, enacting policies, and delivering public services. Responding to the recent increased demand for stronger and smarter training institutions and materials that prepare African professionals for implementation of reform policies, public-private partnerships, performance and ethics practices such as transparency and accountability, it offers concrete solutions to illustrative cases from a host of key nations.

Trends in Policing Interviews with Police Leaders Across the Globe, Volume Four Edited by

Bruce F. Baker

Edited by

Denita Cepiku, David K. Jesuit, and Ian Roberge Series: Public Administration and Public Policy

Coventry University, UK

Dilip K. Das International Police Executive Symposium, New York, USA

This collected volume provides insights into the theory and practice of intergovernmenal relationships, bringing together 8 case studies from Canada, US, and Italy. The book indentifies and analyzes the experiences of effective coordination among different levels of government, neighbor countries, and different policy sectors. By highlighting the successes and failures of a series of topic-driven focused studies, the book extrapolates best practices for success. Print ISBN: 978-1-4665-1380-8 eBook ISBN: 978-1-4665-1381-5 April 2013, 6-1/8 x 9-1/4, 230 pp. Suggested Price: $83.95 / £53.99

Peter Fuseini Haruna

Print ISBN: 978-1-4822-2380-4 January 2015, 6-1/8 x 9-1/4, 256 pp. Suggested Price: $79.95 / £49.99

Making Multilevel Public Management Work

Leadership & Performance

Governance Networks in Public Administration and Public Policy

The latest installment in a series of insightful interviews with senior police executives worldwide, this book offers readers an unparalleled insider’s perspective on police goals, practices, and management in a range of disparate environments. Conducted by a team of academic and practitioner experts, the interviews explore the executives’ backgrounds, education, and careers and provide insight on a number of topics relevant to their work, including their mission, strategy and tactics, and experience with democratic policing. The book also explores the relationship between police theory and practice, and the impact of globalization and the terror threat. Print ISBN: 978-1-4398-8073-9 eBook ISBN: 978-1-4398-8074-6 November 2013, 6-1/8 x 9-1/4, 277 pp. Suggested Price: $129.95 / £85.00

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107

Planning & Development

Adapting to Sea Level Rise in the Coastal Zone

Drought, Risk Management, and Policy

Law and Policy Considerations

Decision-Making Under Uncertainty

Chad J. McGuire

Edited by

University of Massachusetts, Dartmouth, USA

Linda Courtenay Botterill

Comprehensive, but not overly technical, this book provides a legal-policy framework to the discussion of how coastal managers can best approach the problem of sea level rise. It identifies legal barriers and offers proposed solutions to mitigate the impact of those barriers. The book introduces the issue, delves into the science behind sea level rise, discusses policy complexities and options, followed by an overview of related legalities, then, bringing it all together, the author applies the principles offered in the book, concluding with strategies and solutions and a perspective on the future.

University of Canberra, Australia

Print ISBN: 978-1-4665-5980-6 eBook ISBN: 978-1-4665-5982-0 March 2013, 6-1/8 x 9-1/4, 232 pp. Suggested Price: $71.95 / £45.99

Case Studies in Disaster Response and Emergency Management

University of Southern Queensland, Australia Series: Drought and Water Crises

This timely collection explores the complex relationship between scientific research and decision making with respect to drought in Australia and the United States. Drawing on the work of respected researchers and policy practitioners, it discusses the issues associated with decision making under uncertainty, as well as the perspectives, needs, and expectations of scientists, policy makers, and individuals. Starting from the position that drought is a risk to be managed, the contributors examine the challenges of evidence-based policy-making. Throughout, they offer valuable insights for countries facing drought. Print ISBN: 978-1-4398-7629-9 eBook ISBN: 978-1-4398-7650-3 January 2013, 6-1/8 x 9-1/4, 226 pp. Suggested Price: $104.95 / £65.99

University of Texas at Dallas, USA

Information Needs for Water Management

Paul E. Tracy

Jos G. Timmerman

Nicolas A. Valcik

University of Massachusetts at Lowell, USA

Presenting more than 50 case studies, this book illustrates the application of public administration theories and practices to real-life disasters. Arranged chronologically, the case studies involve worldwide incidents, with topics including natural disasters, industrial accidents, epidemics, and terrorist attacks. The book demonstrates with 20/20 hindsight how preventive planning measures are best practiced. The authors include a lengthy introduction that explains their case selection criteria and how the book can be used as a learning and reference tool for any current or future public manager faced with the complexities of a wide-scale emergency.

This book provides the necessary elements to determine exactly what information should be collected to make the collected information relevant for policy makers. It highlights the dissatisfaction of information users about the information they get and the reasons for this dissatisfaction. It also discusses general issues around the role and use of information in policy making. The text then describes the how to develop a full understanding of the policy makers’ information needs and will describe how policy makers can be included in the process. Finally, the book describes how the results from this process are input for the information production process.

Print ISBN: 978-1-4398-8316-7 eBook ISBN: 978-1-4665-9523-1 January 2013, 6-1/8 x 9-1/4, 262 pp. Suggested Price: $83.95 / £53.99

Print ISBN: 978-1-4665-9474-6 eBook ISBN: 978-1-4665-9475-3 July 2014, 6-1/8 x 9-1/4, 234 pp. Suggested Price: $99.95 / £63.99

Digital Humanitarians

Textbook

ASPA Series in Public Administration and Public Policy

108

Geoff Cockfield

How Big Data Is Changing the Face of Humanitarian Response

Introduction to Transportation Security

Patrick Meier

Frances L. Edwards and Daniel C. Goodrich

iRevolution

This gripping real-time drama is set against the the devastation of the Haiti earthquake. The author, a pioneer of digital humanitarianism, didn’t stay idle long. Within hours, from his laptop, he’d assembled a global network of volunteers to collect, analyze, sift through, map, and relay accurate information from survivors on the ground voicing cries of help using social media. Their data-mining accomplishments were record-breaking and set new standards for quick action in large scale disaster relief situations. This book explains the technology behind this new wave of ICT networking and datamining. Print ISBN: 978-1-4822-4839-5 January 2015, 6-1/8 x 9-1/4, 239 pp. Suggested Price: $29.95 / £19.99

Mineta Transportation Institute, San Jose State University, California, USA

Providing transportation managers with the knowledge, skills, and abilities to effectively manage the security of transportation assets, this volume discusses the integrated nature of the nation’s critical infrastructure and the threats to transportation in each surface mode. The authors explore federal agencies working in emergency management and transportation security and their intelligence and response requirements and capabilities. They also presents cost-beneficial security strategies aimed at preventing catastrophic failures in each transportation mode and supply effective methods for organizing, testing, and evaluating transportation security across modes and professions. Print ISBN: 978-1-4398-4576-9 eBook ISBN: 978-1-4665-6327-8 September 2012, 7 x 10, 388 pp. Suggested Price: $76.95 / £48.99

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Land Use and Land Cover Semantics

Nation-Building in the Baltic States

Principles, Best Practices and Prospects Edited by

Transforming Governance, Social Welfare, and Security in Northern Europe

Ola Ahlqvist

Gundar J. King and David E. McNabb

Ohio State University, Columbus, USA

As more and more land cover data sets have been developed, the need to harmonize classification systems for landscape analysis is a frequently proposed solution. This book provides a platform for scholars to reassess the field, affirm successful approaches, and point to future possibilities in advancing LULC semantics. With analysis of land-use/land-cover semantics and explanations of current best practices, the book reviews aspects of data modeling where designers and practitioners should be aware of providing clear and consistent semantic details.

This book explores the characteristics of the Baltic states as positioned in the northeast corridor in terms of military strife and polity development such as democratization. It then details governments’ efforts to abet transparency and trust by way of developing new public and private institutions for advancements like innovation and private wealth creation. The book concludes with a realistic picture of future hurdles for this region, looking at lingering challenges and regional instabilities, policy mistakes not to be made again, and recommendations for national planning and resource management.

Print ISBN: 978-1-4822-3739-9 June 2015, 6-1/8 x 9-1/4, 544 pp. Suggested Price: $149.95 / £95.00

Print ISBN: 978-1-4822-5071-8 eBook ISBN: 978-1-4822-5072-5 August 2014, 6-1/8 x 9-1/4, 286 pp. Suggested Price: $79.95 / £49.99

Land-Use Planning for Sustainable Development Second Edition Jane Silberstein, M.A. Bainbridge Graduate Institute, Washington, USA

Chris Maser

Textbook

Port Management and Operations Maria G. Burns Texas Southern University, Houston, USA

Consultant, Corvallis, Oregon, USA

Society’s understanding of sustainability has evolved, along with that the language that most clearly conveys its meaning. Efforts toward social-environmental sustainability have become more urgent with an increased research focus on systems-based innovation, and noteworthy legislation. This new edition captures the most current success stories and explains the relationship between innovative land use planning and nature’s impartial, inviolate biophysical principles that govern the outcome of all planning. It focuses on how decision making that flows from and aligns with nature’s biophysical principles benefits all generations by consciously protecting and maintaining social-environmental sustainability.

With 80 percent of the world’s commodities being transported by water, ports are the pillars of the global economy. Port Management and Operations offers readers the opportunity to enhance their strategic thinking and problem-solving skills, while developing market foresight. It examines global port management practices at the regulatory, commercial, technological, operational, financial, and sociopolitical levels. This powerful sourcebook describes how seaports are being affected by the changes occurring at the national, regional, and global levels. It evaluates the new regulatory framework, pinpoints the industry’s implementation readiness, and identifies potential problem areas.

Print ISBN: 978-1-4665-8114-2 eBook ISBN: 978-1-4665-8118-0 October 2013, 6-1/8 x 9-1/4, 296 pp. Suggested Price: $89.95 / £57.99

Print ISBN: 978-1-4822-0675-3 eBook ISBN: 978-1-4822-0678-4 July 2014, 7 x 10, 406 pp. Suggested Price: $89.95 / £57.99

Local Economic Development and the Environment

The Practice of International Development

Finding Common Ground

Edited by

Series: Social Environmental Sustainability

Jerrold Keilson

Susan M. Opp

American University School of Public Affairs, Washington, DC, USA

Colorado State Unversity, Fort Collins, USA

Jeffery L. Osgood, Jr.

Michael Gubser

West Chester University, Pennsylvania, USA ASPA Series in Public Administration and Public Policy

In a uniquely clear and practical discussion of local economic development in this strained economic climate, this book provides an array of best practice recommendations and strategies for optimizing the difficult balance between economic development and environmental protection. Encompassing myriad locales and presenting daily applications, it connects administrative readers with a larger body of research that will help them avoid legal, technical, and political obstacles. Bridging the gap between policy-making intention and outcome, it includes many action oriented and empowering case studies relevant to today’s most immediate struggles. Print ISBN: 978-1-4398-8008-1 eBook ISBN: 978-1-4398-8009-8 March 2013, 6-1/8 x 9-1/4, 346 pp. Suggested Price: $71.95 / £45.99

Series: Public Administration and Public Policy

A collection of essays by expert practitioners on different aspects of design and management of international development activities, this unique book considers challenges from the perspective of development practitioners who confront technical, managerial, political, theoretical, and moral quandaries on a daily basis. It examines real issues and navigates the often contradictory demands of local development needs, international donor imperatives, and limited financial resources; the need to act despite limited time, information, and assurance of results; the competing pulls of administrative efficiency; and the desire to alleviate suffering. Print ISBN: 978-1-4665-8672-7 June 2015, 6-1/8 x 9-1/4, 300 pp. Suggested Price: $59.95 / £38.99

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Planning & Development

Pacific Lutheran University, Tacoma, Washington, USA

109

Public Transport Planning and Management in Developing Countries Ashish Verma and T.V. Ramanayya

Planning & Development

Many developing countries are attempting to expand and upgrade their public transport system to create sustainable solutions within the constraints of poor land use and urban planning, haphazard growth of settlements, high population and population density, growing income, and increased travel demand. This text explains the principles of public transport planning and management that are relevant and suitable for developing countries. It covers both urban and rural public transport planning and management, as well as aspects of economics and finance related to public transport. Print ISBN: 978-1-4665-8158-6 December 2014, 6-1/8 x 9-1/4, 285 pp. Suggested Price: $99.95 / £63.99

Why and How Sports, Entertainment, and Culture Turn Cities into Major League Winners, Second Edition Mark S. Rosentraub University of Michigan, Ann Arbor, USA

This book explains how sports centers factor into downtown economies. Dubious planning decisions surrounding large-scale centers have led to stagnation rather than revitalization. But with the right planning, design, and financing, large-scale centers can be integrated into a development area with successful returns. Combining theory and practice, the book offers insightful, detailed studies of some of the most dramatic cases of city arena projects. The new edition incorporates longerterm data on the original case studies, and adds cases in Denver, Minneapolis, Phoenix, Detroit, Los Angeles, San Diego, as well as information on Canadian development projects. Print ISBN: 978-1-4822-0621-0 eBook ISBN: 978-1-4822-0623-4 July 2014, 6-1/8 x 9-1/4, 413 pp. Suggested Price: $69.95 / £44.99

Quantitative Methods and Socio-Economic Applications in GIS Second Edition

Risk Assessment and Security for Pipelines, Tunnels, and Underground Rail and Transit Operations

Fahui Wang

Anna M. Doro-on

Louisiana State University, Baton Rouge, USA

The second edition of a bestseller, this book details applications of quantitative methods in social science, planning, and public policy with a focus on spatial perspectives. Updated to include the most recent version of ArcGIS 10.1, the new edition also covers recent developments in GIS—for example, simulation of urban environment. Two new chapters highlight cellular automata-based simulation of urban growth and Monte Carlo simulation of urban traffic, each co-authored with leading experts in the respective fields. In addition, all discussion has been expanded to improve readability, particularly for students.

110

Reversing Urban Decline

Print ISBN: 978-1-4665-8472-3 December 2014, 6-1/8 x 9-1/4, 339 pp. Suggested Price: $119.95 / £76.99

This book details an integrated quantitative risk assessment methodology to help readers systematically analyze various alternatives for protecting underground rail, oil and gas pipelines, pipeline freight transportation, and other tunnel systems from terrorism threats and other disasters. It analyzes the engineering, environmental, and economic impacts and addresses both direct and collateral damage. Approved for public release by the U.S. Federal Government, the text presents regulations, standard processes, and risk assessment models recommended by the US Department of Homeland Security and other agencies. Print ISBN: 978-1-4665-6932-4 eBook ISBN: 978-1-4665-6934-8 June 2014, 6-1/8 x 9-1/4, 414 pp. Suggested Price: $99.95 / £63.99

Remote Sensing of Impervious Surfaces in Tropical and Subtropical Areas

Traffic Simulation and Data

Hongsheng Zhang, Hui Lin, Yuanzhi Zhang, and Qihao Weng

Winnie Daamen, Christine Buisson, and Serge P. Hoogendoorn

Remote Sensing Applications Series

This book provides an overview of calibration and validation techniques for traffic simulation models. It details the data required as an input for the calibration and validation processes and shows how to increase its applicability using data enhancement techniques. It presents an extensive overview of traffic estimation, calibration, and validation techniques, taking into account the key factor of uncertainty. This book derives from the MULTITUDE project of the European Union COST framework.

Urban impervious surfaces include any man-made surfaces such as roads, parking lots, and rooftops which prevent rainwater from infiltrating into the soil. This book investigates the state of the art of remote sensing of impervious surfaces by summarizing the environmental and socioeconomic impacts of impervious surfaces, the methods of impervious surface estimation using remote sensing technology, and challenges of remote sensing in humid subtropical regions. It pays special attention to the seasonal effects of impervious surface estimation in humid subtropical areas. A methodological framework for using optical and SAR images is proposed for impervious surface estimation in humid subtropical regions. Major conclusions as well as recommendations for future study are also provided.

Validation Methods and Applications Edited by

Print ISBN: 978-1-4822-2870-0 eBook ISBN: 978-1-4822-2871-7 September 2014, 6-1/8 x 9-1/4, 262 pp. Suggested Price: $129.95 / £82.00

Print ISBN: 978-1-4822-5483-9 June 2015, 6-1/8 x 9-1/4, 350 pp. Suggested Price: $129.95 / £82.00

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Philosophy, History, and Public Policy

Community Policing in Indigenous Communities

J. Michael Martinez

Edited by

Kennesaw State University, Georgia, USA

Mahesh K. Nalla

This book provides readers with a foundation in American environmentalism with complete coverage of philosophical concepts, economics, history of the environmental movement, and modern environmental politics, agencies, stakeholders, and tenets of the sustainability movement. Tracing the environmental American trajectory with this fascinating, holistic, and thoughtful approach, the book concludes with a practical look to the main decision criteria for policy-makers and how to actually “operationalize” sustainability amidst the competing priorities of consumer needs, ethical ideals, lawyers, lobbyists, and politicians. Print ISBN: 978-1-4665-5970-7 eBook ISBN: 978-1-4665-5971-4 June 2013, 6-1/8 x 9-1/4 Suggested Price: $71.95 / £45.99

Michigan State University, East Lansing, USA

Graeme R. Newman University at Albany-SUNY, New York, USA

Indigenous communities typically challenge the laws of the nation states of which they have become—often reluctantly—a part. Community policing has emerged in many of these regions around the world. Through a series of case studies, this volume explores how these often deeply divided societies operate under the community policing paradigm. Drawing on the expertise of policing practitioners and researchers across the globe, the book explores how community policing originated or evolved in each community. It examines organizational attributes as well as its effectiveness in reducing and or preventing crime and disorder. Print ISBN: 978-1-4398-8894-0 eBook ISBN: 978-1-4398-8895-7 March 2013, 7 x 10, 396 pp. Suggested Price: $104.95 / £65.99

The Asia-Pacific Century Challenges and Opportunities

Comparing Environmental Policies in 16 Countries

Edited by

David Howard Davis

Adam B. Lowther

University of Toledo Department of Political Science, Ohio, USA

US Air Force Research Institute, Maxwell AFB, Alabama, USA

This book is the result of a year-long study conducted by the Air Force Research Institute concerning Air Force strategy in the Asia-Pacific region. By addressing issues from economic integration to a potential nuclear arms race and key regional actors (China, North Korea, India), it provides a broad perspective on the topics that will shape the future of US involvement in the region. These include the areas of nuclear proliferation, international criminal activity, terrorism, environmental degradation, pandemic diseases, natural disasters, and more.

This book offers a complete primer for those interested in environmental dilemmas and policies from a global, comparative perspective. The book covers 16 countries and five themes: participation, interest groups, political parties, governmental structures, and the diplomatic agenda. Not only does the book provide a detailed discussion of the policy shifts within each country, the author presents a thoughtful and illuminating comparative approach showing how these movements have intersected and influenced one another globally and over time. Facts and ideas are conveyed with masterful clarity and amusing vignettes.

Print ISBN: 978-1-4822-1840-4 eBook ISBN: 978-1-4822-1841-1 August 2013, 6-1/8 x 9-1/4, 288 pp. Suggested Price: $49.95 / £31.99

Print ISBN: 978-1-4822-1458-1 eBook ISBN: 978-1-4822-1459-8 December 2013, 6-1/8 x 9-1/4, 304 pp. Suggested Price: $71.95 / £45.99

Policy

American Environmentalism

111 Collaborative Policing

Cop Culture

Police, Academics, Professionals, and Communities Working Together for Education, Training, and Program Implementation

Why Good Cops Go Bad

Edited by

Peter C. Kratcoski Kent State University, Canton, Ohio, USA

Maximilian Edelbacher Austrian Federal Police (Retired), Austria Series: Advances in Police Theory and Practice

This book focuses on the collaboration of police administrators with the academic community; professional practitioners in psychology, anthropology, and sociology; and residents of the community. It features professional and academic contributors who explore programs that can potentially enhance the quality of the services provided by the police as well as the quality of life for those living in the communities served by the police. Print ISBN: 978-1-4822-5140-1 March 2015, 6-1/8 x 9-1/4, 300 pp. Suggested Price: $99.95 / £63.99

L. Scott Silverii, PhD Police Chief, Thibodaux, Louisiana, USA

This volume combines an anthropological ethnography examining policing’s cultural expectancies with the reallife experiences of officers to discuss why good cops go bad. The book explains how a false sense of hegemonic entitlement leads to the development of a deviant culture of police. These individuals operate behind a veil of secrecy and use force or intimidation as a resource for securing their desired outcome—leading to a separation from organizational ideals. Chief Silverii uses covert participant observations, semi-structured interviews, meta-analysis of relevant literature, and personal experiences to explain the pervasive, destructive process. He also provides practical, proven solutions for creating a culture of change based on accountable, productive public service. Print ISBN: 978-1-4822-2104-6 eBook ISBN: 978-1-4822-2105-3 February 2014, 6-1/8 x 9-1/4, 293 pp., Soft Cover Suggested Price: $49.95 / £31.99

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Crime Prevention

The Economic Viability of Micropolitan America

Theory and Practice, Second Edition

Gerald L. Gordon

Textbook

Stephen Schneider Saint Mary’s University, Halifax, Nova Scotia, Canada

Dr. Schneider has updated every chapter in this reliable text using the latest research, the most recently published articles and books, and feedback from professors and students using the first edition. A new chapter that outlines crime prevention strategies and implementing then in practice adds to this valuable resource. Case studies have been updated to reflect new data and a companion website provides ancillary material for students and professors. Print ISBN: 978-1-4665-7711-4 November 2014, 7 x 10, 532 pp. Suggested Price: $79.95 / £49.99

Policy Digital Divides The New Challenges and Opportunities of e-Inclusion

Series: Public Administration and Public Policy

This book addresses the economic history and future of small cities and towns across the country, as they have and will continue to see dramatic shifts in the roles they play in the extant larger economies. The book addresses the difficult questions asked by these communities as they face an uncertain future. Can the small cities and towns of this country survive and, if so, what economic roles can they play? Must they return to the days of being essentially self-sufficient? Or, is it possible that they will become epicenters of progress in the United States? Print ISBN: 978-1-4665-1368-6 eBook ISBN: 978-1-4665-1369-3 December 2013, 6-1/8 x 9-1/4, 326 pp. Suggested Price: $94.95 / £59.99

Environmental Law from the Policy Perspective

Edited by

Understanding How Legal Frameworks Influence Environmental Problem Solving

Kim Andreasson

Chad J. McGuire

DAKA Advisory AB, Varberg, Sweden Series: Public Administration and Public Policy, 195

The digital divide refers to the social and economic inequalities that arise among populations due to inclusion or exclusion in digital resources. In the United States, for example, one quarter of the population is still offline. As the digital age advances, public policy officials must determine where the gaps are, and how to maneuver closure of these gaps. Divided into sections ranging from defining the issues, geographic and multilevel trends, stakeholder perspectives, best practices, and future developments, this book explores how governments can bridge the digtial divide.

112

Fairfax County Economic Development Authority, Vienna, Virginia, USA

University of Massachusetts, Dartmouth, USA

Government at the federal, state, and local levels is currently moving holistically in a direction where officials are taking on a more direct (regulatory) role in environmental issues. Responding to this trend, this text presents an overview of the environment focused on practical regulation and management, who the players are, and how the law factors in. It details types of law (common, statutory, regulatory) and frameworks (legislative, executive, and judicial) relevant to environmental issues. The book concludes with coverage of policies and acts by application type (pollution, land use, waste, energy).

Print ISBN: 978-1-4822-1659-2 January 2015, 6-1/8 x 9-1/4, 327 pp. Suggested Price: $79.95 / £49.99

Print ISBN: 978-1-4822-0367-7 eBook ISBN: 978-1-4822-0368-4 March 2014, 6-1/8 x 9-1/4, 325 pp. Suggested Price: $69.95 / £44.99

Economic Development, Crime, and Policing

Environmental Policymaking and Stakeholder Collaboration

Global Perspectives

Theory and Practice

Edited by

Shannon K. Orr

Frederic Lemieux, Garth den Heyer, and Dilip K. Das

Bowling Green State University, Ohio, USA

This book explores the current changes and challenges facing the policing profession. It discusses the basis of policing in western nations and the current accepted policing models used by law enforcement in these countries. It also examines the issue of training, discusses police and community partnerships, and presents a number of detailed responses to issues facing the police in emerging or newly democratized states. The book will be useful for police international deployment instructors, administrators, commissions, and policy makers.

This book provides policy makers with the keys to navigating complicated environmental issues and stakeholder negotiations. It covers theories in environmental policy making and stakeholder management, an overview of the concepts of failed versus successful process and policy, and practical guidelines and tools for the practitioner. The book also includes a number of environmental case studies which fully engage the concept of collaboration.

Print ISBN: 978-1-4822-0456-8 November 2014, 6-1/8 x 9-1/4, 360 pp. Suggested Price: $129.95 / £82.00

ASPA Series in Public Administration and Public Policy

Print ISBN: 978-1-4822-0638-8 eBook ISBN: 978-1-4822-0640-1 December 2013, 6-1/8 x 9-1/4, 225 pp. Suggested Price: $71.95 / £45.99

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The Evolution of Policing

Food Policy

Worldwide Innovations and Insights

Looking Forward from the Past

Edited by

Melchor C. de Guzman, Aiedeo Mintie Das, and Dilip K. Das

Janel Obenchain Arlene Spark

Print ISBN: 978-1-4665-6715-3 eBook ISBN: 978-1-4665-6718-4 November 2013, 6-1/8 x 9-1/4, 497 pp. Suggested Price: $125.95 / £79.99

Examining Political Violence Studies of Terrorism, Counterterrorism, and Internal War Edited by

Hunter College, New York, USA

Access to safe, adequate, and nutritionally-balanced food is a cornerstone of public health. This book examines the influences of grassroots movements, the government, and industry on the U.S. food systems. It discusses efforts to prevent and treat chronic diet-related conditions, such as obesity, and the emergence of trends, food policies, and legislation. The author addresses such topics as food markets, sustainable agriculture, peanut-free schools, dietary guidelines and dietary allowances, food labeling, food safety, and school wellness. Containing profiles of notable contributors to the field, the text also explores themes of government action versus individual liberty. Print ISBN: 978-1-4398-8024-1 May 2015, 6-1/8 x 9-1/4, 504 pp. Suggested Price: $59.95 / £38.99

The Foundations of Communication in Criminal Justice Systems

David Lowe, Austin T. Turk, and Dilip K. Das

Daniel Adrian Doss, William H. Glover, Jr., Rebecca A. Goza, and Michael Wigginton, Jr.

A collection of works, some previously published as articles in the journal Police Practice and Research, this book provides both conceptual analysis and case studies, exploring historical and sociopolitical contexts of conflicts in order to help readers better understand these themes. The book defines the concepts of terrorism and radicalization, discusses countering terrorism through intelligence gathering, and examines different policing models. The conclusions drawn from these findings may assist in combating terrorism and political violence around the world. This book is a co-publication with the International Police Executive Symposium (IPES).

Daily communication occurs within the justice system and among law enforcement organizations as judges speak to juries, law enforcement officers communicate with the public, and the news media presents stories of events in courtrooms. This book examines communications from the perspective of the criminal justice system. It explores foundational concepts and examines the relevancy of the U.S. Constitution to modern communications. The book emphasizes a practical approach and is supplemented with template materials that may be altered to suit the needs of specific circumstances among law enforcement organizations.

Print ISBN: 978-1-4665-8820-2 eBook ISBN: 978-1-4665-8821-9 December 2013, 6-1/8 x 9-1/4, 408 pp. Suggested Price: $104.95 / £65.99

Print ISBN: 978-1-4822-3657-6 October 2014, 7 x 10, 640 pp. Suggested Price: $149.95 / £95.00

Food Insecurity and Public Health

The Four Stages of Highly Effective Crisis Management

Edited by

How to Manage the Media in the Digital Age

Louise Ivers This book provides an evidence-based discussion of the impacts of food insecurity on public health as well as interventions to mitigate these issues. In addition, it reviews the conceptual framework behind interactions of food insecurity and health. Chapters cover food security and food sovereignty, measuring food security, food insecurity as it relates to health and nutrition, and gender issues. Print ISBN: 978-1-4665-9905-5 March 2015, 6-1/8 x 9-1/4, 250 pp. Suggested Price: $99.95 / £63.99

Policy

Drawn from recent proceedings of the International Police Executive Symposium (IPES), this volume explores major policing initiatives and evolutions across the globe and presents practical insights on how police are retooling their profession. The book discusses the trends in evolving police roles among democratic and democratizing states, the impact of community-oriented policing, innovations occurring in police training and management, and issues relating to ethics, technology, investigations, and handling public relations. The book also examines challenges to police practices, such as terrorism, decentralization, and the policing of indigenous and special population groups. This book is a co-publication with the International Police Executive Symposium (IPES).

Jane Jordan-Meier Jane Jordan & Associates, Green Valley, California, USA

Presenting cutting-edge media communication solutions, this book explains methods for choosing the appropriate language and media outlet to properly convey a message during and after a crisis. Unveiling the secrets of how to manage the media in a crisis, it examines how rapidly evolving social media and Web 2.0 technologies have changed the crisis management landscape. Illustrating the four distinct stages of media reporting during a crisis, the text includes a wealth of helpful tools, including guidelines, checklists, and case studies that illustrate best practices. Print ISBN: 978-1-4398-5373-3 eBook ISBN: 978-1-4398-5374-0 March 2011, 6-1/8 x 9-1/4, 320 pp., Soft Cover Suggested Price: $68.95 / £43.99

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113

Gay, Lesbian, Bisexual, and Transgender Civil Rights A Public Policy Agenda for Uniting a Divided America

International Perspectives, Models and Trends Edited by

John A. Winterdyk

Edited by

Mount Royal University, Calgary, Alberta, Canada

Wallace Swan

Policy

Based on the editor and his team of leading contributors collective years of work and experience at the forefront of gay, lesbian, bisexual, and transgender (GLBT) issues, this book presents fresh information and insights into the GLBT debate. As GLBT policies evolve and take shape, and new voices of the movement emerge, the issue can be shown to pervade all other areas spanning mental and physical healthcare, religion, senior issues, economics, education, biology, business, workforce and other demographics. A collection of fascinating contemporary perspectives, this book explores the breadth of this important.

A comparative analysis of juvenile justice systems, this book features the contributions of international experts. Topics include the history of juvenile justice, the nature and status of delinquency, and how well current legislation complies with the Standard Minimum Rules of the Administration of Juvenile Justice as defined by the UN. The book also discusses age limits for juvenile offenders, legal and social issues, and theoretical considerations. It enables readers to compare the relative strengths and weaknesses of different juvenile justice models and to examine all countries in light of the larger international phenomena of delinquency.

Print ISBN: 978-1-4665-6730-6 eBook ISBN: 978-1-4665-6733-7 October 2014, 6-1/8 x 9-1/4, 451 pp. Suggested Price: $79.95 / £49.99

Print ISBN: 978-1-4665-7967-5 October 2014, 7 x 10, 410 pp. Suggested Price: $69.95 / £44.99

Global Issues in Contemporary Policing Edited by

John A. Eterno, Aiedeo Mintie Das, and Dilip K. Das This book addresses six areas of policing: performance management, professional and academic partnerships, preventing and fighting crime and terrorism, immigrant and multicultural populations, policing the police, and cyber-security. The book contains the most current and groundbreaking research across the world of policing with contributors from over 20 countries. It is also a suitable reference or textbook in a special topics course. It consists of edited versions of the best papers presented at the IPES annual meeting in Budapest.

114

Juvenile Justice

Print ISBN: 978-1-4822-4852-4 June 2015, 6-1/8 x 9-1/4, 350 pp. Suggested Price: $99.95 / £63.99

Handbook of Public Policy Analysis Theory, Politics, and Methods

Living Legends and Full Agency Implications of Repealing the Combat Exclusion Policy G.L.A. Harris Portland State University, Oregon, USA Series: Public Administration and Public Policy

This book examine the role of women in the military and the overwhelming evidence to date that warrants repealing the combat exclusion policy of women into the military. It explores 1) How can their success serve as justification for a full repeal? 2) What is the potential impact of the repeal? 3) How will it affect the way that women and men relate to one another? 4) How can it set women on the course to full agency and representation as citizens in American society? The book includes exciting interviews with pioneering former military women giving candid views on their career paths and views about the policy. Print ISBN: 978-1-4665-1378-5 October 2014, 6-1/8 x 9-1/4, 358 pp. Suggested Price: $79.95 / £49.99

Local Food Environments Food Access in America

Edited by

Frank Fischer and Gerald J. Miller

Kimberly B. Morland

Rutgers University, Newark, New Jersey, USA Series: Public Administration and Public Policy

Exploring the interplay between empirical and normative analysis, which is a crucial issue, Handbook of Public Policy Analysis: Theory, Politics, and Methods provides a broad, comprehensive perspective on the field. This book examines the historical development of policy analysis as well as its role in the policy process. Presenting empirical methods that have defined this endeavor, this text then explores the various theories generated by these methods. Normative and ethical issues surrounding the practice of public policy analysis are also addressed. Discussion of theoretical debated that have defined this field in recent years-such as postpositivist, interpretivist, and social constructionist-completes the coverage. Print ISBN: 978-1-57444-561-9 eBook ISBN: 978-1-4200-1700-7 December 2006, 7 x 10, 672 pp. Suggested Price: $209.95 / £134.00

Mount Sinai School of Medicine, New York, New York, USA

This book describes the landscape of local food environments through research methods and documented impacts. It provides information on the complex nature of food delivery systems as well as the historical and political trends that shaped them over time. Chapters cover community perspectives on food shopping in the US; economic and agricultural policies shaping US food environments; geography of food environments; study design, measurement, and analytical issues; local environments, behavior, and health; food delivery outside the US; local action to modify food environments; and local, state, and federal policy changes. Print ISBN: 978-1-4665-6778-8 eBook ISBN: 978-1-4665-6779-5 September 2014, 6-1/8 x 9-1/4, 355 pp. Suggested Price: $99.95 / £63.99

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Maternity Leave

Public Administration in Africa

Policy and Practice

Performance and Challenges

Victoria Gordon

Edited by

This book examines contemporary maternity leave. It covers the historical and current public policies and their legislative intent, the parameters of maternity leave as a public health issue, and types of leave offered as employee benefits. The book also offers an illuminating perspective on how the policies of maternity leave play out in the practice of common lives. The author interviews professional women spanning public and private sector jobs with low and high income and at different ages and family circumstance. Print ISBN: 978-1-4665-7358-1 eBook ISBN: 978-1-4665-7360-4 June 2013, 6-1/8 x 9-1/4, 328 pp. Suggested Price: $62.95 / £39.99

Shikha Vyas-Doorgapersad, Lukamba-Muhiya Tshombe, and Ernest Peprah Ababio Series: Public Administration and Public Policy

This public administration and policy volume studies the unique African perspective, as presented by leading regional scholars. The editors bring together a cohesive study of the major issues and regions by taking an analytic approach with the strong problem-solution application. Regions addressed range from South Africa, Congo, Uganda, Nigeria, Ghana, Mauritius, and Botswana. Themes include colonialism, reform, poverty, economy, decentralization, financing, media, and political structures.

Policy

Print ISBN: 978-1-4398-8880-3 eBook ISBN: 978-1-4398-8881-0 April 2013, 6-1/8 x 9-1/4, 254 pp. Suggested Price: $83.95 / £53.99

The New York City Police Department

Russia’s Imperial Revival

The Impact of Its Policies and Practices Edited by

The Revanchist Foreign Policy of Vladimir Putin David E. McNabb

John A. Eterno Molloy College, Rockville Centre, New York, USA

Pacific Lutheran University, Tacoma, Washington, USA

Studying the flagship New York City Police Department is critical to understanding policing and democratic society. An examination of the department by experts who have been studying it for years, this book reviews qualitative research on how the community views the NYPD, police culture, resistance to change, and the drop in the homicide rate in recent years. It explores hiring, firing, and retention; discusses crime-fighting strategies; and reviews legal concerns and the response to public demonstrations such as the Occupy Wall Street movement. The final chapter demonstrates how the lessons relate to other departments throughout the world.

This book argues that Russia’s recent overtly aggressive actions and foreign policy doctrines have signaled a possible, if not likely, renewal of the Cold War. It begins with a description of what was a policy of rapprochement apparent immediately after the collapse of the Soviet Union and continues the story as it has morphed into a revanchist foreign policy characterized by actual or threatened aggressive, armed interventions designed to re-establish Russia as a military and political force.

Print ISBN: 978-1-4665-7584-4 October 2014, 6-1/8 x 9-1/4, 230 pp., Soft Cover Suggested Price: $89.95 / £57.99

Print ISBN: 978-1-4987-1198-2 June 2015, 6-1/8 x 9-1/4, 296 pp. Suggested Price: $69.95 / £44.99

115 Police Liability and Risk Management

State Failure Around the World

Torts, Civil Rights, and Employment Law

Laurie A. Gould and Stephen Matthew Pate

Fractured Justice and Fierce Reprisal

Robert J Girod Robert J. Girod Consulting, LLC, Fort Wayne, Indiana, USA

Law enforcement agencies and their employees are continually at risk for potential liability related to torts, civil rights violations, and employment law issues. This volume helps police administrators, criminal justice academics, and attorneys understand this concern so that risks may be reduced. By understanding the laws governing these types of issues, law enforcement agencies are better able to monitor the sources of liability and implement risk management strategies to shield their policies, practices, procedures, and protocols from the danger of liability. Print ISBN: 978-1-4665-9312-1 eBook ISBN: 978-1-4665-9313-8 September 2013, 6-1/8 x 9-1/4, 357 pp. Suggested Price: $89.95 / £59.99

Failed and fragile governments often govern through the criminalization of otherwise inconsequential or tolerated acts. On the flipside, these weak states often use murder, kidnapping, and other violent or oppressive actions to maintain order and keep power. This volume provides an analysis of the path to state failure. Readers learn what it is to be a failed state and how failure impacts core freedoms, the criminal justice process, and mechanisms of punishment. Through a unique analysis, the book articulates a very specific method for assessing relative state failure. Print ISBN: 978-1-4665-7767-1 June 2015, 6-1/8 x 9-1/4, 300 pp. Suggested Price: $89.95 / £57.99

For more information and a complete list of titles, visit us at www.crcpress.com

Sustainable Development and Human Security in Africa Governance as the Missing Link

Interviews with Police Leaders Across the Globe, Volume Five Edited by

Edited by

Louis A. Picard, Terry F. Buss, Taylor B. Seybolt, and Macrina Lelei Series: Public Administration and Public Policy

This book adopts a ‘governance’ perspective to examine a number of the roadblocks to development in Africa and analyzes the complexity and interrelatedness of these problems. The first part of the book identifies issues, the second part focuses on actual strategies for sustainable governance policies, and the third part includes case studies that present toolsets gained in field experience across topics and countries. Print ISBN: 978-1-4822-5541-6 April 2015, 6-1/8 x 9-1/4, 192 pp. Suggested Price: $119.95 / £76.99

Bruce Baker Coventry University, UK

Dilip K. Das International Police Executive Symposium, New York, USA Series: Interviews with Global Leaders in Policing, Courts, and Prisons

Trends in Policing: Interviews with Police Leaders Across the Globe, Volume 5 is based on the premise that police officials have a wealth of experience that can make significant contributions to our understanding of the prospects and problems of policing today. Each chapter consists of an interview with a policing leader that explore their understanding of policing developments and current challenges in their countries and internationally, and examines how they evaluate or interpret these developments.

Policy

Print ISBN: 978-1-4822-2449-8 June 2015, 6-1/8 x 9-1/4, 350 pp. Suggested Price: $129.95 / £82.00

The Geography of International Terrorism An Introduction to Spaces and Places of Violent Non-State Groups Richard M. Medina George F. Hepner University of Utah, Salt Lake City, USA

Providing the perspective required to understand and anticipate terrorism, this book presents an accessible, cross-disciplinary approach to understanding terrorism on local and global scales. The authors articulate the role of physical and human geography in terrorist ideology, operations, and haven formation and control. They supply a blend of concepts and techniques to support policy development within the governing counter terrorist community. To assist reader assimilation, the book includes maps, images, and graphics to support the text.

116

Trends in Policing

Print ISBN: 978-1-4398-8686-1 eBook ISBN: 978-1-4398-8688-5 April 2013, 6-1/8 x 9-1/4, 258 pp. Suggested Price: $83.95 / £53.99

Trends in Corrections Interviews with Corrections Leaders Around the World, Volume Two Edited by

Martha Henderson Hurley The Citadel, The Military College of South Carolina, Charleston, USA

Trends in the Judiciary Interviews with Judges Across the Globe, Volume Two Edited by

David Lowe Liverpool John Moores University School of Law, UK

Dilip K. Das International Police Executive Symposium, New York, USA Series: Interviews with Global Leaders in Policing, Courts, and Prisons

This is the seventh publication in the Interviews with Global Leaders in Policing, Courts, and Prisons series. The book gathers empirical data from judges and justices from different legal systems through interviews that cover practitioners’ views and their interpretations of current legal developments and judicial issues in criminal law. Each interview is conducted according to strict guidelines and a standardized format for consistency. This structure allows readers to easily compare the views of judges and to see both the similarities, the differences, and the uniqueness of the different legal models and systems. Print ISBN: 978-1-4822-1916-6 December 2014, 6-1/8 x 9-1/4, 360 pp. Suggested Price: $99.95 / £63.99

Using the “Narcotrafico” Threat to Build Public Administration Capacity between the US and Mexico Edited by

Donald E. Klingner and Roberto Moreno Espinosa ASPA Series in Public Administration and Public Policy

Dilip K. Das International Police Executive Symposium, New York, USA Series: Interviews with Global Leaders in Policing, Courts, and Prisons

This second corrections interview book is based on the premise that comparing countries around the world and getting “inside” information about each country’s correctional system can be best derived by having people who are seasoned practitioners in each country share their views, experiences, philosophies, and ideas. It includes fifteen interviews by corrections scholars and researchers in a variety of countries. The current book will focus on Eastern and Western Europe and Latin American countries. Print ISBN: 978-1-4665-9156-1 December 2014, 6-1/8 x 9-1/4, 304 pp. Suggested Price: $129.95 / £82.00

This book collects chapters written by leading experts working in the trenches of U.S.-Mexico policy issues. Topics covered include immigration, drug flow and conflict, gun-running, money-laundering, and the economic and cultural impacts on both sides. The book shows how the current situation of drug trafficking and violence, on top of the other existing perceptions and conditions, create a real opportunity for the U.S. to build relationships with its Mexican counterparts at state, local, national, and NGO levels. Print ISBN: 978-1-4665-7109-9 eBook ISBN: 978-1-4665-7110-5 February 2014, 6-1/8 x 9-1/4, 280 pp. Suggested Price: $59.95 / £38.99

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Textbook

Clinical Care and Management of Long Term Conditions

Public Health for Children

Edited by

Diane DeBell

Michael Macintosh and Sally Underwood

Norwich, UK

Focusing particularly on issues most commonly seen by clinicians, this comprehensive introduction to caring for adults with long-term conditions discusses respiratory, renal and cardiovascular problems, as well as diabetes and dementia. It also explores a number of overarching topics, including psychological problems, depression, pharmacological challenges and end of life care. The book is essential reading for nursing students at all levels and is a useful reference for allied health professionals, including physiotherapists and occupational health practitioners.

This re-titled new edition of Public Health Practice and the School-age Population has been updated and expanded to include children of all ages. Following radical changes in public health provision, this key text examines the implications for children and young adults as well as for those who provide care, prevention and health promotion services. It also explores the challenges of these significant structural and functional changes. Chapters are written by experts in the field and take a practical approach in order to support learning and teaching.

Print ISBN: 978-1-4822-2755-0 April 2015, 7-1/2 x 9-3/4, 256 pp., Soft Cover Suggested Price: $39.95 / £26.99

Print ISBN: 978-1-4822-2748-2 June 2015, 7-1/2 x 9-3/4, 384 pp., Soft Cover Suggested Price: $49.95 / £29.99

Hazardous Air Pollutants

Smart Use of State Public Health Data for Health Disparity Assessment

Case Studies from Asia

Ge Lin

Edited by

University of Nebraska Medical Center, Omaha

Dong-Chun Shin

Ming Qu

This book covers Asian countries facing severe public health problems, including cardiovascular disease, respiratory disease, increased mortality, and impacts on mental health, due to exposure to air pollutants emitted as a result of rapid industrialization. This book collects case studies from a number of Asian countries including China, Taiwan, Japan, Indonesia, Korea, Mongolia, India and Thailand. Print ISBN: 978-1-4665-9356-5 August 2015, 6-1/8 x 9-1/4, 216 pp. Suggested Price: $139.95 / £89.00

Administrator, Public Health Support Unit, Nebraska Department of Health & Human Services

Disparities represent a lack of efficiency within the healthcare system and therefore account for unnecessary costs. With the affirmation of the Patient Protection and Affordable Care Act, reducing health disparities through enhanced public health data infrastructure and analytical capability will become essential for healthcare practitioners. This book explain how to maximize the use of various datasets from state health departments for assessing health disparity and for disease prevention. The authors offer practical advice on state public health data use, their strengths and weaknesses, data management insight, and lessons learned. Print ISBN: 978-1-4822-0531-2 June 2015, 7 x 10, 500 pp. Suggested Price: $89.95 / £57.99

Textbook

Patients’ Rights, Law and Ethics for Nurses Second Edition

Complexity and the Human Experience Modeling Complexity in the Humanities and Social Sciences Edited by

Paul Buka

Paul A. Youngman

University of West London, UK

Washington and Lee University, Lexington, Virginia, USA

This second edition of this acclaimed text integrates health care law and ethics in relation to patient rights and in the context of every day nursing and allied health practice. Comprehensive yet pocket-sized, this book for nurses, midwives and allied health professionals examines confidentiality, informed consent, cases of abuse, the rights of the disabled and end-of-life decisions. Focusing on principles of law and including clear outlines of the essential legal precedent, the author lays a solid foundation for understanding the intersection of law, ethics and the rights of the patient. Print ISBN: 978-1-4822-1739-1 eBook ISBN: 978-1-4822-1742-1 July 2014, 5-1/4 x 7-3/4, 251 pp., Soft Cover Suggested Price: $31.95 / £19.99

Public Health / General References

University of Sheffield, UK

Second Edition

Mirsad Hadzikadic University of North Carolina at Charlotte, USA

With the increased adoption of natural science tools in economics, anthropology, and political science, to name only a few social scientific fields highlighted in this volume, quantitative methods in the humanities are becoming more common. This book offers a tour of quantitative analyses, models, and simulations of humanities and social science phenomena that have been historically the purview of qualitative methods. This is the first book of its kind that deals with computer modeling in both the humanities and the social sciences, and thus, simultaneously creates and explores new ground. Print ISBN: 978-981-4463-26-3 eBook ISBN: 978-981-4463-27-0 May 2014, 6 x 9, 304 pp. Suggested Price: $149.95 / £95.00

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117

General References

Emerging Technologies

Using the Biological Literature

Socio-Behavioral Life Cycle Approaches

A Practical Guide, Fourth Edition

Edited by

Diane Schmidt

Nora Savage, Michael E. Gorman, and Anita Street

University of Illinois, Urbana, USA

Traditional Life Cycle Analysis (LCA) methodologies affect the public health and environmental impacts from a material, product, process or activity. The authors of this book suggest that a more holistic approach that incorporates societal and behavioral dimensions will create better results. They discuss how to develop an adaptive framework that would include a wider range of perspectives and disciplines. The book will also include discussions about “Technological Black Swans,” trading zones, ethics, behavioral nanotechnology, governance, risk, green design, tools for practitioners, and conclude with a chapter presenting a “strategic outlook.”

The new edition of the highly praised book, Using the Biological Literature: A Practical Guide, is an annotated guide to selected resources in the biological sciences, presenting a wide-ranging list of important sources. This completely revised edition contains numerous new resources and descriptions of all entries including textbooks. It covers both print and electronic resources including monographs, journals, databases, indexes and abstracting tools, websites, and associations. It provides users with listings of authoritative informational resources of both classical and recently published works.

Print ISBN: 978-981-4411-00-4 eBook ISBN: 978-981-4411-01-1 May 2013, 6 x 9, 342 pp. Suggested Price: $149.95 / £95.00

Print ISBN: 978-1-4665-5857-1 eBook ISBN: 978-1-4665-5858-8 April 2014, 6-1/8 x 9-1/4, 412 pp. Suggested Price: $99.95 / £63.99

Encyclopedia of Library and Information Sciences Third Edition (Print Version) Edited by

Marcia J. Bates and Mary Niles Maack University of California, Los Angeles, USA

118

Composed of the contributions of major researchers and practitioners, this third edition of the Encyclopedia of Library and Information Sciences reflects the growing convergence among the several disciplines that concern themselves with information and the cultural record. This work addresses these related disciplines in a way that demonstrates the unities across the fields and also recognizes their uniquely distinguishing characteristics. It presents hundreds of entries extensively reviewed for accuracy. Containing more than 70 percent new material, it also includes classic articles of historical or theoretical importance from prior editions. The Encyclopedia explores the cultural institutions of more than 30 countries to offer a resource that is worldwide in scope. Print ISBN: 978-0-8493-9712-7 December 2009, 8-1/2 x 11, 6856 pp. Suggested Price: $3647.00 / £2322.00

Networks in Society Links and Language Edited by

Robert Stocker University of New South Wales at ADFA, Canberra, Australia

Terry Bossomaier Charles Sturt University, Bathurst, Australia

This book covers technical fundamentals, complexity and social networks, and communication and language. It raises readers’ interest in social networks, the importance of language in the emergence and maintenance of networks, the integral patterns of interconnectivity, and the means to measure and model social structure. It presents a broad range of ideas from several fields of research endeavor. It also explores social networks and their integration with communication and language, thereby providing a discussion of relevant theory, modeling, metrics, and application to business, natural resource management, and technology. Print ISBN: 978-981-4316-28-6 eBook ISBN: 978-981-4364-82-9 February 2014, 6 x 9, 226 pp. Suggested Price: $99.95 / £63.99

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A A Comprehensive Look at Fraud Identification and Prevention........50 A Factory of One: Applying Lean Principles to Banish Waste and Improve Your Personal Performance.........................................66 A First Course in Quality Engineering: Integrating Statistical and Management Methods of Quality, Second Edition....................84 A Guide to Human Factors and Ergonomics, Second Edition...........79 A Guide to IT Contracting: Checklists, Tools, and Techniques............8 A Leadership Journey in Health Care: Virginia Mason’s Story............16 A Practical Guide to Facilities Management.....................................73 A Revolution in Manufacturing: The SMED System..........................69 A Study of the Toyota Production System: From an Industrial Engineering Viewpoint....................................................................58 A3 Problem Solving for Healthcare: A Practical Method for Eliminating Waste............................................................................16 Above Ground Storage Tanks: Practical Guide to Construction, Inspection, and Testing....................................................................82 Accelerating Health Care Transformation with Lean and Innovation: The Virginia Mason Experience.....................................16 Accountable Care Organizations: Value Metrics and Capital Formation........................................................................................13 Accounting in the Lean Enterprise: Providing Simple, Practical, and Decision-Relevant Information..................................................39 Achieving HR Excellence through Six Sigma....................................62 Achieving Patient (aka Customer) Experience Excellence: Lessons From a Successful Cultural Transformation in a Hospital......17 Achieving STEEEP Health Care: Baylor Health Care System’s Quality Improvement Journey.........................................................17 Acting Strategically Using Drama Theory...........................................5 Active Risk Management: Financial Models and Statistical Methods...31 Active Shooter Events and Response................................................50 Actuarial Models: The Mathematics of Insurance, Second Edition....32 Adapting to Sea Level Rise in the Coastal Zone: Law and Policy Considerations......................................................108 Advances in Crisis and Emergency Management: Theory and Practice ......................................................................101 Adversarial Risk Analysis...................................................................32 Affordable Reliability Engineering....................................................82 Agile for Project Managers...............................................................40 Agile Strategy Management: Techniques for Continuous Alignment and Improvement.......................................75 Agribusiness Supply Chain Management.........................................91 Air Cargo Management...................................................................92 American Environmentalism: Philosophy, History, and Public Policy...........................................................................111 American Volunteer Police: Mobilizing for Security..........................97 An Introduction to Comparative Legal Models of Criminal Justice.....106 Analyzing Sensory Data with R........................................................83 Andy & Me, Second Edition: Crisis & Transformation on the Lean Journey........................................................................56 Antipatterns: Managing Software Organizations and People, Second Edition................................................................................40 Antiterrorism and Threat Response: Planning and Implementation.....50 Applied Reliability, Third Edition......................................................83 Applied Time Series Modelling with Unobserved Components........32 Applying Analytics: A Practical Introduction.....................................78 Applying Guiding Principles of Effective Program Delivery...............40 Around the Patient Bed: Human Factors and Safety in Health Care....83 Artificial Intelligence Tools: Decision Support Systems in Condition Monitoring and DIagnosis...........................................83 Authenticity of Foods of Animal Origin............................................83 Automated Diagnostics and Analytics for Buildings.........................70 Autonomous Maintenance for Operators.........................................67 Autonomous Maintenance in Seven Steps: Implementing TPM on the Shop Floor.............................................67

B Baldrige Award Winning Quality -- 18th Edition: How to Interpret the Baldrige Criteria for Performance Excellence...............67 Best Practices for Transportation Agency Use of Social Media..........92 Beyond Lean Production: Emphasizing Speed and Innovation to Beat the Competition..................................................................27 Beyond the Days of the Giants: Solving the Crisis of Growth and Succession in Today’s CPA Firms...............................................39 Beyond the Lean Office: Progressing from Lean Tools to Operational Excellence................................................................60 Big Data and Business Analytics.........................................................5 Big Data and Health Analytics..........................................................13 Big Data Computing.........................................................................3 Big Data: A Business and Legal Guide................................................5 Biology of Foodborne Parasites........................................................83

Bodyspace: Anthropometry, Ergonomics and the Design of Work, Third Edition..........................................................70 Boiler Operator’s Handbook, Second Edition...................................70 Boiler Plant and Distribution System Optimization Manual, Third Edition....................................................................................70 Bringing Jobs Back to the USA: Rebuilding America’s Manufacturing through Reshoring.....................................................5 Building a Global Learning Organization: Using TWI to Succeed with Strategic Workforce Expansion in the LEGO Group..................73 Building Network Capabilities in Turbulent Competitive Environments: Business Success Stories from the BRICs.....................5 Building Quality Management Systems: Selecting the Right Methods and Tools............................................67 Bursting the Big Data Bubble: The Case for Intuition-Based Decision Making................................................................................6 Business Analytics: An Introduction....................................................6 Business Continuity Planning: A Project Management Approach.....40 Business Process Modeling, Simulation and Design, Second Edition...78

C C2 Re-envisioned: The Future of the Enterprise................................97 Canadian Public Administration in the 21st Century......................102 Capitalizing on Lean Production Systems to Win New Business: Creating a Lean and Profitable New Product Portfolio.....................92 Case Studies in Disaster Response and Emergency Management...108 Case Studies in System of Systems, Enterprise Systems, and Complex Systems Engineering....................................................3 Cellular Manufacturing: Mitigating Risk and Uncertainty.................81 Cellular Manufacturing: One-Piece Flow for Workteams..................81 Challenges in City Management: A Case Study Approach.............106 Chance or Choice: Unlocking Innovation Success..............................6 Citizen Participation at the Local Level in China and Canada.........102 City Logistics: Mapping The Future.................................................92 Clausewitz Talks Business: An Executive’s Guide to Thinking Like a Strategist...............................................................................27 Clinical Care and Management of Long Term Conditions..............117 Clinical Problem Lists in the Electronic Health Record......................13 Closing the Communication Gap: An Effective Method for Achieving Desired Results...........................................................28 Collaborative Policing: Police, Academics, Professionals, and Communities Working Together for Education, Training, and Program Implementation..............................................................111 Commodities...................................................................................32 Communication for Continuous Improvement Projects...................41 Community Policing in Indigenous Communities..........................111 Comparing Environmental Policies in 16 Countries.......................111 Competitive Innovation and Improvement: Statistical Design and Control.....................................................................................84 Complexity and the Human Experience: Modeling Complexity in the Humanities and Social Sciences...........................................117 Comprehensive Financial Planning Strategies for Doctors and Advisors: Best Practices from Leading Consultants and Certified Medical Planners™..........................................................................15 Computational Actuarial Science with R..........................................32 Computational Business Analytics......................................................6 Computational Methods in Finance.................................................33 Computer System Reliability: Safety and Usability............................84 Conflict and Cooperation in Cyberspace: The Challenge to National Security.................................................50 Consider a Spherical Patent: IP and Patenting in Technology Business...........................................6 Construction Program Management...............................................41 Continuous Flow for Healthcare......................................................17 Cop Culture: Why Good Cops Go Bad..........................................111 Corporate Security Intelligence and Strategic Decision-Making.......50 Counterparty Risk and Funding: A Tale of Two Puzzles....................33 Creating a Lean and Green Business System: Techniques for Improving Profits and Sustainability.........................71 Creating a Lean Culture: Tools to Sustain Lean Conversions, Third Edition....................................................................................63 Creating a Strategic Energy Reduction Plan.....................................71 Creating and Marketing New Products and Services.......................49 Creating Mixed Model Value Streams: Practical Lean Techniques for Building to Demand, Second Edition..........................................69 Creating Public Value in Practice: Advancing the Common Good in a Multi-Sector, Shared-Power, No-One-Wholly-in-Charge World............................................................................................102 Creative, Efficient, and Effective Project Management.....................41 Crime Prevention: Theory and Practice, Second Edition.................112 Criminal Financial Investigations: The Use of Forensic Accounting Techniques and Indirect Methods of Proof, Second Edition.............11 Crisis and Emergency Management: Theory and Practice, Second Edition..............................................................................102 Critical Incident Management: A Complete Response Guide, Second Edition................................................................................97 Critical Infrastructure System Security and Resiliency.......................97 Critical Infrastructure: Homeland Security and Emergency Preparedness, Third Edition.............................................................97 Critical Urban Infrastructure Handbook...........................................98 Culture and Trust in Technology-Driven Organizations....................81

Customer and Business Analytics: Applied Data Mining for Business Decision Making Using R................................................6 Cyber Power: Crime, Conflict and Security in Cyberspace.............102 Cybersecurity for Industrial Control Systems: SCADA, DCS, PLC, HMI, and SIS.....................................................51 Cybervetting: Internet Searches for Vetting, Investigations, and Open-Source Intelligence, Second Edition................................25

D Data Mining Mobile Devices...........................................................49 Data Privacy for the Smart Grid.......................................................51 Democracy and Civil Society in a Global Era..................................102 Democracy and Public Administration in Pakistan.........................103 Dependence Modeling with Copulas...............................................33 Design for Manufacturability: How to Use Concurrent Engineering to Rapidly Develop Low-Cost, High-Quality Products for Lean Production..........................................................65 Design of Enterprise Systems: Theory, Architecture, and Methods.....41 Designing Complex Products with Systems Engineering Processes and Techniques................................................................84 Designing Enterprise Architecture Frameworks: Integrating Business Processes with IT Infrastructure..........................3 Designing Food Safety and Equipment Reliability Through Maintenance Engineering................................................................92 Designing Service Excellence: People and Technology...................103 Developing Windows-Based and Web-Enabled Information Systems.....3 Development and the Politics of Human Rights.............................103 Dictionary of 21st Century Energy Technologies, Financing and Sustainability............................................................................12 Digital Divides: The New Challenges and Opportunities of e-Inclusion.................................................................................112 Digital Humanitarians: How Big Data Is Changing the Face of Humanitarian Response.............................................................108 Direct Pay: A Simpler Way to Practice Medicine...............................17 Directing the ERP Implementation: A Best Practice Guide to Avoiding Program Failure Traps While Tuning System Performance...3 Disaster and Recovery Planning: A Guide for Facility Managers, Sixth Edition....................................................................................51 Disaster Recovery, Second Edition....................................................98 Disaster’s Impact on Livelihood and Cultural Survival: Losses, Opportunities, and Mitigation.........................................................98 Discovering the Intersections of Innovation and Quality..................65 Discrete and Continuous Simulation: Theory and Practice...............78 DOE Simplified: Practical Tools for Effective Experimentation, Third Edition....................................................................................79 Driving Risk and Spend Out of the Global Supply Chain..................92 Drought, Risk Management, and Policy: Decision-Making Under Uncertainty.........................................................................108

Title Index

20 Keys to Workplace Improvement................................................27 21st Century Security and CPTED: Designing for Critical Infrastructure Protection and Crime Prevention, Second Edition......50 5 Pillars of the Visual Workplace.......................................................66 5S for Healthcare.............................................................................16 5S for Operators: 5 Pillars of the Visual Workplace...........................67 7 Fundamentals of an Operationally Excellent Management System.......................................................................76

E Economic and Financial Analysis for Criminal Justice Organizations.......................................................103 Economic Development, Crime, and Policing: Global Perspectives...112 Economic-Mathematical Methods and Models under Uncertainty...33 Educating Scientists and Engineers for Academic and Non-Academic Career Success................................................106 Effect of Culture on Crisis Management Decision Making: What Every Organization Needs to Know..........................................7 Effective Opportunity Management for Projects: Exploiting Positive Risk.....................................................................41 Eliminating Serious Injury and Death from Road Transport: A Crisis of Complacency................................................................103 Emergency Management: The American Experience 1900-2010, Second Edition................................................................................98 Emergency Planning Guide for Utilities, Second Edition...................98 Emerging Technologies in Healthcare..............................................13 Emerging Technologies: Socio-Behavioral Life Cycle Approaches...118 Empowering Project Teams: Using Project Followership to Improve Performance..................................................................42 Encyclopedia of Information Assurance (Online Version)..................51 Encyclopedia of Library and Information Sciences, Third Edition (Print Version)...........................................................118 Encyclopedia of Supply Chain Management (Online Version)..........93 Energy Management Handbook, Eighth Edition..............................71 Engineering Patient Safety in Radiation Oncology: University of North Carolina’s Pursuit for High Reliability and Value Creation..........................................................................18 Engineering Solutions to America’s Healthcare Challenges..............18 Engineering Systems Integration: Theory, Metrics, and Methods.......3 Engineering Textiles: Research Methodologies, Concepts, and Modern Applications................................................................84 ENOVALE: How to Unlock Sustained Innovation Project Success........7 Enterprise Dynamics Sourcebook.......................................................4 Enterprise Integration and Information Architecture: A Systems Perspective on Industrial Information Integration..............7 Environmental Law from the Policy Perspective: Understanding How Legal Frameworks Influence Environmental Problem Solving....112 Environmental Policymaking and Stakeholder Collaboration: Theory and Practice.......................................................................112 Equivalence and Noninferiority Tests for Quality, Manufacturing and Test Engineers...........................................................................84

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119

Essential Management Skills for Pharmacy and Business Managers....13 Essentials of Multivariate Data Analysis............................................33 EU Annex 11 Guide to Computer Validation Compliance for the Worldwide Health Agency GMP...........................................14 Examining Political Violence: Studies of Terrorism, Counterterrorism, and Internal War...............................................113 Expanding the Capacity to Care......................................................18

Title Index

Facilitating Deep Learning: Pathways to Success for University and College Teachers.....................................................................106 Facilities Design, Third Edition.........................................................71 Far from the Factory: Lean for the Information Age, Second Edition................................................................................61 Finance Policy for Renewable Energy and a Sustainable Environment.................................................................12 Financial Investigation and Forensic Accounting, Third Edition........12 Financial Management Strategies for Hospitals and Healthcare Organizations: Tools, Techniques, Checklists and Case Studies........15 Financial Mathematics: A Comprehensive Treatment.......................33 Financial Modelling with Jump Processes, Second Edition................34 FISMA Principles and Best Practices: Beyond Compliance................51 Food Analysis by HPLC, Third Edition..............................................85 Food Insecurity and Public Health..................................................113 Food Plant Sanitation: Design, Maintenance, and Good Manufacturing Practices, Second Edition.........................................85 Food Policy: Looking Forward from the Past..................................113 Food Safety Chemistry: Toxicant Occurrence, Analysis and Mitigation.................................................................................85 Food Safety in China: A Comprehensive Review..............................85 Food Safety Management Programs: Applications, Best Practices, and Compliance..............................................................................85 Food Safety: Interpreting and Applying the Various Agency Regulations......................................................................................85 Food Safety: Researching the Hazard in Hazardous Foods................24 Foodborne Viral Pathogens..............................................................86 Forensic Laboratory Management: Applying Business Principles........7 Foundations of Psychological Profiling: Terrorism, Espionage, and Deception.................................................................................52 Four-Cornered Leadership: A Framework for Making Decisions.........7 Fraud Prevention and Detection: Warning Signs and the Red Flag System..............................................................................52 Freedom from Command and Control: Rethinking Management for Lean Service...............................................................................28 From Business Strategy to Information Technology Roadmap: A Practical Guide for Executives and Board Members .......................7 From Lean to Operational Excellence in the Office: A Practical Guide for Intelligent Flow in Business Processes..............61 From Projects to Programs: A Project Manager’s Journey.................42 Fundamental Food Microbiology, Fifth Edition................................86 Fundamentals of Manufacturing For Engineers................................77

120

Gay, Lesbian, Bisexual, and Transgender Civil Rights: A Public Policy Agenda for Uniting a Divided America...................114 Geographic Information Systems (GIS) for Disaster Management....98 Getting Started with Business Analytics: Insightful Decision-Making ....8 Getting to Standard Work in Health Care: Using TWI to Create a Foundation for Quality Care..............................................18 Getting Unstuck: Using Leadership Paradox to Execute with Confidence......................................................................................67 GIS for Critical Infrastructure Protection...........................................99 Global Issues in Contemporary Policing.........................................114 Global Logistics Management.........................................................93 Global Production Networks: Operations Design and Management, Second Edition.........................................................81 Global Supply Chain Quality Management: Product Recalls and Their Impact.............................................................................93 Governance Networks in Public Administration and Public Policy.....107 Government Anti-Corruption Strategies: A Cross-Cultural Perspective..........................................................107 Green Design, Materials and Manufacturing Processes....................77 Green Power: Perspectives on Sustainable Electricity Generation.....73 Grid Parity: The Art of Financing Renewable Energy Projects in the U.S........................................................................................12 Grow Your Factory, Grow Your Profits: Lean for Small and Medium-Sized Manufacturing Enterprises.................................74

H Handbook of Concierge Medical Practice Design............................14 Handbook of Design and Analysis of Experiments...........................75 Handbook of Discrete-Valued Time Series........................................34 Handbook of Energy Audits, Ninth Edition......................................71 Handbook of Energy Engineering, Seventh Edition..........................71 Handbook of Food Analysis, Third Edition - Two Volume Set...........86 Handbook of Human Factors and Ergonomics in Health Care and Patient Safety, Second Edition...................................................86 Handbook of Industrial and Systems Engineering, Second Edition...75 Handbook of Public Policy Analysis: Theory, Politics, and Methods...114 Handbook of SCADA/Control Systems Security...............................99

Handbook of Surveillance Technologies, Third Edition.....................52 Hazardous Air Pollutants: Case Studies from Asia...........................117 Hazards Analysis: Reducing the Impact of Disasters, Second Edition...99 Health IT as a Tool for Prevention in Public Health Policies...............19 Healthcare Analytics: An Introduction to the Role of Data Analytics in Transforming Care................................................19 Healthcare Hazard Control and Safety Management, Second Edition................................................................................19 Healthcare Informatics: Improving Efficiency and Productivity.........14 Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements..............................................................19 Healthcare Process Redesign Methods and Approaches...................19 High-Performance Buildings: A Guide for Owners & Managers.......72 Hoshin Kanri for the Lean Enterprise: Developing Competitive Capabilities and Managing Profit.....................................................28 Hospital Emergency Management...................................................99 How to Outthink, Outmaneuver, and Outperform Your Competitors: Lessons from the Masters of Strategy.........................28 Human Factors of a Global Society: A System of Systems Perspective.....................................................80 Human Work Productivity: A Global Perspective..............................81 Hurricane Mitigation for the Built Environment...............................99 Identifying Waste on the Shopfloor.................................................56 Impact Analytics: Making Every Decision Count................................8 Impact of Healthcare Informatics on Quality of Patient Care and Health Services.........................................................................14

I Implementing Program Management: Templates and Forms Aligned with the Standard for Program Management, Third Edition (2013) and Other Best Practices.................................42 Implementing SAP® CRM: The Guide for Business and Technology Managers................................................................8 Implementing Standardized Work: Process Analysis.........................57 Implementing Standardized Work: Process Improvement................57 Implementing Standardized Work: Training Operators and Sustaining Standardized Work..................................................57 Implementing Standardized Work: Writing Standardized Work Forms.....................................................................................57 Implementing TWI: Creating and Managing a Skills-Based Culture....74 Improving Food Quality with Novel Food Processing Technologies...86 Incidental Trainer: A Reference Guide for Training Design, Development, and Delivery.............................................................26 Industrial Engineering Applications in Emerging Countries..............93 Industrial Engineering Non-Traditional Applications in International Settings......................................................................93 Industrial Engineering: Management, Tools, and Applications.........93 Industrial Espionage: Developing a Counterespionage Program......52 Information Needs for Water Management...................................108 Information Security Management Handbook, 2013 CD-ROM Edition....................................................................52 Information Security Policy Development for Compliance: ISO/IEC 27001, NIST SP 800-53, HIPAA Standard, PCI DSS V2.0, and AUP V5.0....................................................................................4 Information Systems: What Every Business Student Needs to Know..9 Innovation, Commercialization, and Start-Ups in Life Sciences..........9 Innovations in Healthcare Management: Cost-Effective and Sustainable Solutions.......................................................................19 Instrumentation for Process Measurement and Control, Third Editon....................................................................................72 Integrated Reliability: Condition Monitoring and Maintenance of Equipment..................................................................................86 Intelligent Manufacturing: Reviving U.S. Manufacturing Including Lessons Learned from Delphi Packard Electric and General Motors....29 Intelligent Network Video: Understanding Modern Video Surveillance Systems........................................................................53 Introduction to Business Analytics......................................................9 Introduction to Credit Risk Modeling, Second Edition.....................34 Introduction to Emergency Management........................................99 Introduction to Intelligence Studies.................................................53 Introduction to Process Control, Second Edition..............................77 Introduction to Risk and Failures: Tools and Methodologies.............87 Introduction to Risk Parity and Budgeting.......................................34 Introduction to Software Project Management................................42 Introduction to Spatial Econometrics...............................................34 Introduction to Statistical Process Control.......................................87 Introduction to Stochastic Calculus with Applications......................34 Introduction to Stochastic Processes, Second Edition.......................35 Introduction to Stock Portfolio Management...................................35 Introduction to Supply Chain Management Technologies, Second Edition................................................................................94 Introduction to Transportation Security.........................................108 Inverting the Paradox of Excellence: How Companies Use Variations for Business Excellence and How Enterprise Variations Are Enabled by SAP...........................................................................9 Investigations in the Workplace, Second Edition..............................53 Investigative Interviewing: Psychology, Method and Practice..........53 Investment and Employment Opportunities in China......................12 It’s About Time: The Competitive Advantage of Quick Response Manufacturing.......................................................29

J/K Just-in-Time for Healthcare..............................................................20 Juvenile Justice: International Perspectives, Models and Trends......114 Kaizen for the Shop Floor: A Zero-Waste Environment with Process Automation.................................................................63 Kaizen Workshops for Lean Healthcare............................................20 Kamishibai Boards: A Lean Visual Management System That Supports Layered Audits..........................................................66 Kanban for the Shopfloor................................................................94 Kanban for the Supply Chain: Fundamental Practices for Manufacturing Management, Second Edition.................................94 Kansei Innovation: Practical Design Applications for Product and Service Development................................................................80 Key Engineering Materials, Volume 1: Current State-of-the-Art on Novel Materials..........................................................................75 Key Engineering Materials, Volume 2: Interdisciplinary Concepts and Research...................................................................................75 Knowledge Discovery Process and Methods to Enhance Organizational Performance............................................................63

L Labor Relations in the Public Sector, Fifth Edition...........................103 Land Use and Land Cover Semantics: Principles, Best Practices and Prospects................................................................................109 Land-Use Planning for Sustainable Development, Second Edition.....109 Leadership and Management in Pharmacy Practice, Second Edition................................................................................14 Leadership Basics for Frontline Managers: Tips for Raising Your Level of Effectiveness and Communication......29 Leadership in the Open: A New Paradigm in Emergency Management..............................................................100 Leading Healthcare Transformation: A Primer for Clinical Leaders....20 Leading the Lean Enterprise Transformation, Second Edition...........29 Leading the Lean Healthcare Journey: Driving Culture Change to Increase Value.............................................................................20 Leading Virtual Project Teams: Adapting Leadership Theories and Communications Techniques to 21st Century Organizations....42 Lean Basics for R&D: Developing Innovative and Profitable Products with Operational Excellence..............................65 Lean Design Handbook for Healthcare Facilities...............................20 Lean for Banks: Improving Quality, Productivity, and Morale in Financial Offices........................................................61 Lean for Sales: Bringing the Science of Lean to the Art of Selling.....49 Lean for the Long Term: Maintaining a Continuous Improvement Culture After a Management Change..............................................63 Lean Higher Education: Increasing the Value and Performance of University Processes.....................................................................61 Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Second Edition....................................21 Lean Human Performance Improvement.........................................64 Lean Human Resources: Redesigning HR Processes for a Culture of Continuous Improvement.......................................61 Lean Innovation: Understanding What’s Next in Today’s Economy....9 Lean IT: Enabling and Sustaining Your Lean Transformation.............61 Lean Leadership for Healthcare: Approaches to Lean Transformation................................................21 Lean Logistics: The Nuts and Bolts of Delivering Materials and Goods.......................................................................................94 Lean Mapping for the Process Industries: Optimizing Process Flow Using Value Stream Maps.........................69 Lean Office and Service Simplified: The Definitive How-To Guide....62 Lean Production for Competitive Advantage: A Comprehensive Guide to Lean Methodologies and Management Practices..............29 Lean Production Simplified, Second Edition: A Plain-Language Guide to the World’s Most Powerful Production System..................57 Lean RFS (Repetitive Flexible Supply): Putting the Pieces Together....94 Lean Safety Gemba Walks: A Methodology for Workforce Engagement and Culture Change...................................................74 Lean Safety: Transforming your Safety Culture with Lean Management..........................................................................74 Lean Six Sigma for Engineers and Managers: With Applied Case Studies...............................................................87 Lean Supply Chain Management Essentials: A Framework for Materials Managers...............................................94 LEAN Supply Chain Planning: The New Supply Chain Management Paradigm for Process Industries to Master Today’s VUCA World.......95 Lean Systems: Applications and Case Studies in Manufacturing, Service, and Healthcare...................................................................87 Lean Today, Rich Tomorrow: Succeeding in Today’s Globalization Chaos.........................................................................74 Lean Waste Stream: Reducing Material Use and Garbage Using Lean Principles.......................................................................62 Lean-Led Hospital Design: Creating the Efficient Hospital of the Future....................................................................................21 Learning with Lean: Unleashing the Potential for Sustainable Competitive Advantage................................................64 Leveraging Lean in Ancillary Hospital Services: Creating a Cost Effective, Standardized, High Quality, Patient-Focused Operation....21 Leveraging Lean in Medical Laboratories: Creating a Cost Effective, Standardized, High Quality, Patient-Focused Operation....21

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Navigating Strategic Decisions: The Power of Sound Analysis and Forecasting...............................................................................10 Network and Adaptive Sampling.....................................................35 Networks in Society: Links and Language......................................118 New JIT, New Management Technology Principle...........................68 Nonlinear Option Pricing.................................................................35 Nonlinear Systems Stability Analysis: Lyapunov-Based Approach.....88 Nonlinear Time Series: Theory, Methods and Applications with R Examples......................................................................................35 Novel Food Preservation and Microbial Assessment Techniques......89 Novel Techniques in Sensory Characterization and Consumer Profiling...........................................................................................89

O/P

Made-to-Order Lean: Excelling in a High-Mix, Low-Volume Environment....................................................................................68 Maintenance, Replacement, and Reliability: Theory and Applications, Second Edition.........................................87 Make No Mistake!: An Outcome-Based Approach to Mistake-Proofing.........................................................................59 Make Your Business a Lean Business: How to Create Enduring Market Leadership....................................30 Making Multilevel Public Management Work: Stories of Success and Failure from Europe and North America......107 Making Projects Work: Effective Stakeholder Management and Communication.......................................................................43 Making the Case for Change: Using Effective Business Cases to Minimize Project and Innovation Failures....................................30 Management Engineering: A Guide to Best Practices for Industrial Engineering in Health Care.........................................22 Management Science Applications in Hospitality and Tourism.........24 Managing Emotion in Design Innovation........................................80 Managing Food Safety Risks in the Agri-Food Industries..................87 Managing Professional Service Delivery: 9 Rules for Success............43 Managing Projects as Investments: Earned Value to Business Value....43 Managing Risk and Security in Outsourcing IT Services: Onshore, Offshore and the Cloud....................................................53 Managing Sustainability in the Hospitality and Tourism Industry: Paradigms and Directions for the Future..........................................24 Managing Workers’ Compensation: A Guide to Injury Reduction and Effective Claim Management....................................................26 Manufacturing Facilities: Location, Planning, and Design, Third Edition....................................................................................78 Manufacturing Operations Management........................................82 Manufacturing Technology Transfer: A Japanese Monozukuri View of Needs and Strategies..........................................................74 Mapping Clinical Value Streams.......................................................22 Mapping the Total Value Stream: A Comprehensive Guide for Production and Transactional Processes...........................................70 Mastering Complexity: Adding Coherence Throughout Your Business with Dependency Structure Matrices...............................................66 Mastering International Negotiation Skill Sets..................................95 Mastering the Business of Global Trade: Negotiating Competitive Advantage Contractual Best Practices, Incoterms, and Leveraging Supply Chain Options.....................................................................95 Maternity Leave: Policy and Practice..............................................115 Mathematical Statistics for Applied Econometrics............................35 Maximizing Value Propositions to Increase Project Success Rates.....30 Meat Quality: Genetic and Environmental Factors...........................88 Mechanical Tolerance Stackup and Analysis, Second Edition............72 Medical Informatics: An Introduction to Information Systems and Software in Medicine and Health.....................................................14 Medical Staff Integration: Transactions and Transformation.............15 Methods in Food Analysis................................................................88 Methods in Product Design: New Strategies in Reengineering.........80 Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes............................62 mHealth Multidisciplinary Verticals..................................................22 Microbial Food Safety and Preservation Techniques.........................88 Microbiological Examination Methods of Food and Water: A Laboratory Manual.......................................................................88 Mistake Proofing for Lean Healthcare..............................................22 Mistake-Proofing for Operators: The ZQC System...........................59 Model-Driven Engineering of Information Systems: Principles, Techniques, and Practice...................................................4 Modeling and Simulation-Based Systems Engineering Handbook....75 Modern Construction: Lean Project Delivery and Integrated Practices.........................................................................82 Modern Geopolitics and Security: Strategies for Unwinnable Conflicts......................................................................54 Molecular Biology of Food and Water Borne Mycotoxigenic and Mycotic Fungi..........................................................................88 Money Laundering: A Guide for Criminal Investigators, Third Edition....................................................................................12 MOST Work Measurement Systems, Third Edition,..........................72

N Nanotechnology Commercialization...............................................10 Nation-Building in the Baltic States: Transforming Governance, Social Welfare, and Security in Northern Europe............................109 Natural Hazard Mitigation.............................................................100

OEE for Operators: Overall Equipment Effectiveness........................72 Operations Planning: Mixed Integer Optimization Models..............79 Organizational Assessment and Improvement in the Public Sector Workbook.................................................................107 Organizational Resilience: Managing the Risks of Disruptive Events - A Practitioner’s Guide.......................................100 Out of the Box Thinking for Successful Managers............................10 Paradox and Imperatives in Health Care: Redirecting Reform for Efficiency and Effectiveness, Revised Edition.....................................22 Patient-Focused Network Integration in BioPharma: Strategic Imperatives for the Years Ahead........................................95 Patients’ Rights, Law and Ethics for Nurses, Second Edition...........117 People, Process, and Culture: Lean Manufacturing in the Real World.......................................................................................64 Performance Acceleration Management (PAM): Rapid Improvement to Your Key Performance Drivers......................30 Personal Security: A Guide for International Travelers.......................54 Personnel Management in Government: Politics and Process, Seventh Edition.............................................................................104 PfMP® Exam Practice Tests and Study Guide....................................43 PgMP® Exam Challenge!..................................................................43 PgMP® Exam Practice Test and Study Guide, Fourth Edition............43 Physical Security and Environmental Protection.............................100 Physical Security and Safety: A Field Guide for the Practitioner........54 Plant Sanitation for Food Processing and Food Service, Second Edition ...............................................................................89 P-M Analysis: AN ADVANCED STEP IN TPM IMPLEMENTATION......68 PMP® Exam Challenge!, Sixth Edition..............................................44 PMP® Exam Practice Test and Study Guide, Ninth Edition................44 Poka-Yoke: Improving Product Quality by Preventing Defects..........59 Police Liability and Risk Management: Torts, Civil Rights, and Employment Law...........................................................................115 Policing Major Events: Perspectives from Around the World..........100 Politics of Preference: India, United States, and South Africa..........104 Popular Manufacturing Myths: Eliminating Widely Held Beliefs That Reduce Competitiveness..................................................................58 Port Management and Operations................................................109 Port Security Management, Second Edition.....................................54 Portable Biosensing of Food Toxicants and Environmental Pollutants.................................................................89 Portfolio Management: A Strategic Approach..................................44 Practical Lean Accounting: A Proven System for Measuring and Managing the Lean Enterprise, Second Edition.........................40 Practical Plant Failure Analysis: A Guide to Understanding Machinery Deterioration and Improving Equipment Reliability........73 PRAGMATIC Security Metrics: Applying Metametrics to Information Security........................................................................54 Preparedness and Response for Catastrophic Disasters..................101 Preparing for Continuous Quality Improvement for Healthcare: Sustainability through Functional Tree Structures............................23 Pricing in General Insurance............................................................36 Principles of Copula Theory.............................................................36 Principles of Emergency Management and Emergency Operations Centers (EOC), Second Edition....................................101 Principles of Risk Analysis: Decision Making Under Uncertainty........89 Principles of Supply Chain Management, Second Edition................95 Principles of Total Quality, Third Edition...........................................90 Probability Foundations for Engineers..............................................79 Probability Models in Operations Research......................................79 Probability, Statistics, and Reliability for Engineers and Scientists, Third Edition...................................................................36 Problem Solving for Engineers.........................................................44 Process Safety Management: Leveraging Networks and Communities of Practice for Continuous Improvement...................77 Process Techniques for Engineering High-Performance Materials.....77 Product Design for Manufacture and Assembly, Third Edition..........77 Production and Operations Management........................................73 Production and Operations Management Systems..........................76 Program Governance......................................................................44 Program Management in Defense and High Tech Environments.....45 Program Management Leadership: Creating Successful Team Dynamics...............................................................................45 Project Health Assessment...............................................................45 Project Identification: Capturing Great Ideas to Dramatically Improve Your Organization.........................................45 Project Leadership: Creating Value with an Adaptive Project Organization.........................................................10

Project Management Case Studies and Lessons Learned: Stakeholder, Scope, Knowledge, Schedule, Resource and Team Management..................................................................45 Project Management for Healthcare................................................45 Project Management for Research and Development: Guiding Innovation for Positive R&D Outcomes............................................46 Project Management for the Oil and Gas Industry: A World System Approach...............................................................46 Project Management in Extreme Situations: Lessons from Polar Expeditions, Miltary and Rescue Operations, and Wilderness Explorations............................................................46 Project Management Maturity Model, Third Edition........................46 Project Management Theory and Practice, Second Edition..............46 Project Management Tools and Techniques: A Practical Guide........46 Project Planning and Project Success: The 25% Solution.................47 Project Scope Management: A Practical Guide to Requirements for Engineering, Product, Construction, IT and Enterprise Projects..47 Public Administration and Disability: Community Services Administration in the US................................................................104 Public Administration and Policy in the Caribbean.........................104 Public Administration in Africa: Performance and Challenges........115 Public Administration in Post-Communist Countries: Former Soviet Union, Central and Eastern Europe, and Mongolia..............104 Public Administration in South Asia: India, Bangladesh, and Pakistan..................................................................................106 Public Administration Training in Africa: Competencies in Development Management................................107 Public Health for Children, Second Edition....................................117 Public Sector Ethics: Theory and Applications................................104 Public Transport Planning and Management in Developing Countries....................................................................110 Pump User’s Handbook: Life Extension, Fourth Edition....................73

Title Index

Leveraging Lean in Surgical Services: Creating a Cost Effective, Standardized, High Quality, Patient-Focused Operation...................22 Lighting & Controls: Transitioning to the Future..............................72 Liquid Lean: Developing Lean Culture in the Process Industries.......82 Living Legends and Full Agency: Implications of Repealing the Combat Exclusion Policy..........................................................114 Local Economic Development and the Environment: Finding Common Ground.............................................................109 Local Food Environments: Food Access in America........................114 Logistics and Transportation Security: A Strategic, Tactical, and Operational Guide to Resilience................................................53 Long-Term Community Recovery from Natural Disasters...............100

Quality by Experimental Design, Fourth Edition...............................90 Quality Engineering: Off-Line Methods and Applications.................90 Quality Management for Organizations Using Lean Six Sigma Techniques..............................................................90 Quality Tools for Managing Construction Projects...........................90 Quantitative Equity Portfolio Management: Modern Techniques and Applications..............................................36 Quantitative Finance: A Simulation-Based Introduction Using Excel....36 Quantitative Finance: An Object-Oriented Approach in C++............36 Quantitative Methods and Socio-Economic Applications in GIS, Second Edition.......................................................................110 Quick Changeover Concepts Applied: Dramatically Reduce Set-Up Time and Increase Production Flexibility with SMED............68 Quick Changeover for Operators: The SMED System.......................68 Quick Response Manufacturing: A Companywide Approach to Reducing Lead Times..................................................................30

R Random Dynamical Systems in Finance...........................................37 Ready Technology: Fast-Tracking New Business Technologies..........10 Reliability Engineering and Risk Analysis: A Practical Guide, Second Edition....................................................90 Remote Sensing of Impervious Surfaces in Tropical and Subtropical Areas....................................................................110 Removing the Barriers to Efficient Manufacturing: Real-World Applications of Lean Productivity...................................60 Responsive Security: Be Ready to Be Secure.....................................54 Restaurant Franchising: Concepts, Regulations and Practices, Third Edition....................................................................................25 Return On Process (ROP): Getting Real Performance Results from Process Improvement..............................................................66 Revenue Cycle Management in Healthcare......................................16 Reverse Supply Chains: Issues and Analysis......................................95 Reversing Urban Decline: Why and How Sports, Entertainment, and Culture Turn Cities into Major League Winners, Second Edition..............................................................................110 Reviving Citizen Engagement: Policies to Renew National Community.........................................................105 Risk Analysis in Engineering and Economics, Second Edition............37 Risk Analysis in Engineering: Techniques, Tools, and Trends.............91 Risk Assessment and Decision Analysis with Bayesian Networks.......37 Risk Assessment and Security for Pipelines, Tunnels, and Underground Rail and Transit Operations......................................110 Risk Intelligent Supply Chains: How Leading Turkish Companies Thrive in the Age of Fragility............................................................96 Risk Management and Simulation...................................................37 Risk Management: Concepts and Guidance, Fifth Edition................47 Risk Management: Concepts and Guidance, Fourth Edition............11 Robust Response Surfaces, Regression, and Positive Data Analyses..91 Roll Forming Handbook...................................................................78 Root Cause Analysis: A Step-By-Step Guide to Using the Right Tool at the Right Time............................................................58 Root Cause Analysis: Improving Performance for Bottom-Line Results, Fourth Edition.................................................91 RSM Simplified: Optimizing Processes Using Response Surface Methods for Design of Experiments.................................................58 Run Grow Transform: Integrating Business and Lean IT...................62

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121

Russia’s Imperial Revival: The Revanchist Foreign Policy of Vladimir Putin............................................................................115

Title Index 122

Safety Management in a Competitive Business Environment...........76 Safety, Health, and Environmental Auditing: A Practical Guide........91 Satellite Marketing: Using Social Media for Improving Customer Participation and Engagement.........................................................49 Scalable Innovation: A Guide for Inventors, Entrepreneurs, and IP Professionals.........................................................................31 Second Victim: Error, Guilt, Trauma, and Resilience.........................23 Security Management for Occupational Safety................................26 Security Management: A Critical Thinking Approach.......................55 Security without Obscurity: A Guide to Confidentiality, Authentication, and Integrity...........................................................55 Sensory Evaluation Techniques, Fifth Edition....................................91 Six Sigma Case Studies with Minitab®..............................................82 Six Sigma for Powerful Improvement: A Green Belt DMAIC Training System with Software Tools and a 25-Lesson Course..........26 Smart Use of State Public Health Data for Health Disparity Assessment....................................................................................117 Soccermetrics: Science of Soccer Statistics.......................................37 Social Computing..............................................................................4 Social Vulnerability to Disasters, Second Edition.............................101 Software and Systems Architecture in Action...................................47 Software Testing and Continuous Quality Improvement, Third Edition....................................................................................47 Sports Finance and Management: Real Estate, Entertainment, and the Remaking of the Business...................................................11 Stakeholder Engagement: The Game Changer for Program Management....................................................................48 Standard Work for Lean Healthcare.................................................23 Standard Work for the Shopfloor.....................................................58 State Failure Around the World: Fractured Justice and Fierce Reprisal.........................................................................115 Statistical and Machine-Learning Data Mining: Techniques for Better Predictive Modeling and Analysis of Big Data, Second Edition................................................................................49 Statistical Methods for Financial Engineering...................................37 Statistical Methods with Applications to Demography and Life Insurance..................................................................................38 Statistical Studies of Income, Poverty and Inequality in Europe: Computing and Graphics in R using EU-SILC...................................38 Statistics for Finance........................................................................38 Stochastic Cauchy Problems in Infinite Dimensions: Generalized and Regularized Solutions............................................38 Stochastic Finance: An Introduction with Market Examples.............38 Stochastic Processes with Applications to Finance, Second Edition...38 Stochastic Volatilty with Jumps: Models, Algorithms and Implementation...............................................................................39 Strategic Finance for Criminal Justice Organizations........................56 Strategic Management for the Plastics Industry: Dealing with Globalization and Sustainability, Second Edition......................11 Strategic Planning, Execution, and Measurement (SPEM): A Powerful Tool for CEOs.................................................................31 Strategic Winery Tourism and Management: Building Competitive Winery Tourism and Winery Management Strategy.........................25 Strategy + Teamwork = Great Products: Management Techniques for Manufacturing Companies.........................................................66 Successful Program Management: Complexity Theory, Communication, and Leadership.....................................................48 Supply Chain Engineering: Models and Applications.......................96 Supply Chain Management for Engineers........................................96 Supply Chain Optimization through Segmentation and Analytics....96 Supply Chain Risk Management: An Emerging Discipline................96 Supply Chain Security: A Comprehensive Approach........................96 Sustainability, Social Responsibility and Innovations in the Hospitality Industry..........................................................................25 Sustainable Development and Human Security in Africa: Governance as the Missing Link.....................................................116 Sustainable Lean: The Story of a Cultural Transformation................65 Sustainable Manufacturing..............................................................78 Sustainable Program Management..................................................48 Sustaining the States: The Fiscal Viability of American State Governments........................................................................105 Systems Engineering Simplified.......................................................76 Systems Engineering: Design Principles and Models........................76

T Technical Analysis of Stock Trends, Tenth Edition.............................13 Techniques and Sample Outputs.....................................................31 Terrorist Recognition Handbook: A Practitioner’s Manual for Predicting and Identifying Terrorist Activities, Third Edition.............55 The “Success or Die” Ultimatum: Saving Companies with Blended, Long-Term Improvement Formulas...................................26 The 12 Principles of Manufacturing Excellence: A Leader’s Guide to Achieving and Sustaining Excellence.................................27 The 21st Century Meeting and Event Technologies: Powerful Tools for Better Planning, Marketing, and Evaluation........24 The A3 Workbook: Unlock Your Problem-Solving Mind...................27 The Analysis of Time Series: An Introduction, Sixth Edition..............32

The Art of Consultative Selling: Taking Blue Ocean Strategy a Step Further..................................................................................49 The Art of Systems Architecting, Third Edition.................................40 The Asia-Pacific Century: Challenges and Opportunities................111 The Basics of Achieving Professional Certification: Enhancing Your Credentials.............................................................56 The Basics of Hoshin Kanri...............................................................27 The Basics of Process Mapping, 2nd Edition....................................17 The Basics of Project Evaluation and Lessons Learned, Second Edition................................................................................65 The Clinical Co-Management Workbook: A Guide to Designing and Implementing a Compliant, Centralized, Co-Management Structure.........................................................................................15 The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes, Second Edition........................60 The Complete Project Management Office Handbook, Third Edition....................................................................................41 The Constitutional School of American Public Administration........105 The CRC Press Terrorism Reader......................................................51 The Customer-Driven Organization: Employing the Kano Model.....60 The Definitive Guide to Emergency Department Operational Improvement: Employing Lean Principles with Current ED Best Practices to Create the “No Wait” Department................................17 The Economic Viability of Micropolitan America............................112 The Ethics of Cultural Competence in Higher Education................106 The Evolution of Policing: Worldwide Innovations and Insights......113 The Exchange: A Bold and Proven Approach to Resolving Workplace Conflict..........................................................................25 The Executive Guide to Healthcare Kaizen: Leadership for a Continuously Learning and Improving Organization.......................18 The Expanded and Annotated My Life and Work: Henry Ford’s Universal Code for World-Class Success...........................................28 The Fiscal Health of U.S. Cities.......................................................105 The Foundations of Communication in Criminal Justice Systems...113 The Four Components of a Fast-Paced Organization: Going Beyond Lean Sigma Tools.....................................................28 The Four Stages of Highly Effective Crisis Management: How to Manage the Media in the Digital Age...............................113 The Frugal CISO: Using Innovation and Smart Approaches to Maximize Your Security Posture...................................................52 The Geography of International Terrorism: An Introduction to Spaces and Places of Violent Non-State Groups.........................116 The Guide to Achieving STEEEP™ Health Care: Baylor Scott & White Health’s Quality Improvement Journey...........18 The Guide to Entrepreneurship: How to Create Wealth for Your Company and Stakeholders..................................................8 The Human Side of Disaster, Second Edition..................................101 The Independent Professional: A Roadmap for Self-Employment Success..........................................8 The Influential Project Manager: Winning Over Team Members and Stakeholders.............................................................................42 The Innovative Lean Enterprise: Using the Principles of Lean to Create and Deliver Innovation to Customers...............................80 The Innovative Lean Machine: Synchronizing People, Branding, and Strategy to Win in the Marketplace...........................................63 The International Manager: A Guide for Communicating, Cooperating, and Negotiating with Worldwide Colleagues...............9 The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service, and Technical Environments................................63 The Lean Anthology: A Practical Primer in Continual Improvement....57 The Lean CFO: Architect of the Lean Management System.............39 The Lean Expert: Educating and Elevating Lean Practitioners Throughout Your Organization........................................................29 The Lean Healthcare Dictionary: An Illustrated Guide to Using the Language of Lean Management in Healthcare...........................20 The Lean Leader: A Personal Journey of Transformation...................64 The Lean Management Systems Handbook.......................................5 The Lean Practitioner’s Field Book: Proven, Practical, Profitable and Powerful Technigues for Making Lean Really Work....................64 The Lean Prescription: Powerful Medicine for Our Ailing Healthcare System..........................................................21 The Lean Six Sigma Black Belt Handbook: Tools and Methods for Process Acceleration....................................10 The New York City Police Department: The Impact of Its Policies and Practices.................................................................................115 The Objective is Quality: An Introduction to Performance and Sustainability Management Systems.........................................89 The Performance Mapping and Measurement Handbook...............39 The Pittsburgh Way to Efficient Healthcare: Improving Patient Care Using Toyota Based Methods......................23 The Pocket Guide to the Baldrige Award Criteria (5-Pack), 17th Edition....................................................................................68 The Portable PMP® Exam Prep: Conversations on Passing the PMP® Exam, Fourth Edition.......................................................44 The Power of Ideas to Transform Healthcare: Engaging Staff by Building Daily Lean Management Systems..................................23 The Practical Guide to HIPAA Privacy and Security Compliance, Second Edition................................................................................16 The Practice of International Development....................................109 The Private Sector’s Role in Disasters: Leveraging the Private Sector in Emergency Management....................................101 The Process Mind: New Thoughtware® for Designing Your Business on Purpose................................................................64

The Product Wheel Handbook: Creating Balanced Flow in High-Mix Process Operations.......................................................30 The Results Facilitator: Expert, Manager, Mentor.............................31 The SAP Materials Management Handbook.......................................4 The Science of Footwear..................................................................80 The Security Risk Assessment Handbook: A Complete Guide for Performing Security Risk Assessments, Second Edition................55 The Self-Made Program Leader: Taking Charge in Matrix Organizations............................................47 The Semantic Turn: A New Foundation for Design..........................81 The Strategic CIO: Changing the Dynamics of the Business Enterprise..........................................................................11 The Strategic Project Leader: Mastering Service-Based Project Leadership, Second Edition..................................................48 The Strategic Project Office, Second Edition....................................48 The Terrorist-Criminal Nexus: An Alliance of International Drug Cartels, Organized Crime, and Terror Groups.........................55 The Toyota Product Development System: Integrating People, Process, and Technology.....................................................65 The TWI Workbook: Essential Skills for Supervisors...........................59 Time Series: Modeling, Computation, and Inference.......................39 Tourism in Central Asia: Cultural Potential and Challenges..............25 Toyota Production System: An Integrated Approach to Just-In-Time, 4th Edition..................................................................59 Toyota Production System: Beyond Large-Scale Production.............58 TPM for Every Operator...................................................................69 TPM in Process Industries................................................................69 Trade Secret Theft, Industrial Espionage, and the China Threat.......55 Traffic Simulation and Data: Validation Methods and Applications....110 Training Within Industry: The Foundation of Lean...........................59 Transforming Business with Program Management: Integrating Strategy, People, Process, Technology, Structure, and Measurement...........................................................................48 Transforming Health Care: Virginia Mason Medical Center’s Pursuit of the Perfect Patient Experience..........................................23 Trends in Corrections: Interviews with Corrections Leaders Around the World, Volume Two....................................................116 Trends in Policing: Interviews with Police Leaders Across the Globe, Volume Five.......................................................................116 Trends in Policing: Interviews with Police Leaders Across the Globe, Volume Four.......................................................................107 Trends in the Judiciary: Interviews with Judges Across the Globe, Volume One.......................................................................105 Trends in the Judiciary: Interviews with Judges Across the Globe, Volume Two.......................................................................116

U Understanding A3 Thinking: A Critical Component of Toyota’s PDCA Management System...............................................31 Understanding Healthcare Economics: Managing Your Career in an Evolving Healthcare System....................................................15 Understanding the Modern Russian Police.....................................105 Unlocking Sustained Innovation Success in Healthcare....................24 Upgrading Leadership’s Crystal Ball: Five Reasons Why Forecasting Must Replace Predicting and How to Make the Strategic Change in Business and Public Policy............................................................11 Uptime: Strategies for Excellence in Maintenance Management, Third Edition....................................................................................69 Urban Transportation and Logistics: Health, Safety, and Security Concerns............................................................................97 Using Data Management Techniques to Modernize Healthcare.......15 Using the “Narcotrafico” Threat to Build Public Administration Capacity between the US and Mexico...........................................116 Using the Biological Literature: A Practical Guide, Fourth Edition...118

V Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas........................................................................62 Value Stream Management: Eight Steps to Planning, Mapping, and Sustaining Lean Improvements.................................................70 Value Stream Mapping for Healthcare Made Easy............................24 Value-Added Decision Making for Managers...................................79 Vanishing Boundaries: How Integrating Manufacturing and Services Creates Customer Value, Second Edition.....................76

W/Z Warranty Claims Reduction: A Modern Approach with Continuous Improvement Techniques.............................................60 Web Security: A WhiteHat Perspective.............................................56 What Every Engineer Should Know About Cyber Security and Digital Forensics.........................................................................4 Workplace Safety and Health: Assessing Current Practices and Promoting Change in the Profession...............................................26 Workplace Violence and the Facility Manager..................................56 Zero Quality Control: Source Inspection and the Poka-Yoke System...60

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B Badiru; Adedeji B.......................................................................46, 75 Baggaley; Bruce...............................................................................40 Bai; Jamuna A..................................................................................88 Baines; Richard................................................................................87 Baird; Robert...................................................................................28 Baker, Jr.; William H.........................................................................63 Baker; Bruce..................................................................................116 Baker; Bruce F................................................................................107 Baldwin; Clifton...............................................................................76 Balköse; Devrim...............................................................................75 Ballard, MD, PhD, MSPH, FACP; David J....................................17, 18 Balzer; William K..............................................................................61 Bandyopadhyay; Susmita................................................................78 Banks; David L.................................................................................32 Barclay; Corlane...............................................................................63 Barker; Ian C....................................................................................73 Barker; Thomas B.............................................................................90 Barsalou; Matthew A.......................................................................58 Bartolo; Helena ...............................................................................77 Bartolo; Paulo Jorge Da Silva............................................................77 Bassetti; W.H.C................................................................................13 Bates; Marcia J...............................................................................118 Baudin; Michel................................................................................94 Bauer; Jeffrey C..........................................................................11, 22 Baugh; Amy.....................................................................................48 Beaver; Kevin...................................................................................16 Beck CEM, CLP; Gene......................................................................12 Becker; Wendy S................................................................................7 Bell; Steven C..................................................................................61 Bell; Steven C..................................................................................62 Benny; Daniel J................................................................................52 Bercaw; Ronald G............................................................................21 Berlin; Alexandr A............................................................................84 Berman; Evan....................................................................... 104, 106 Bhattacharya; Ranjan.......................................................................78 Bhise; Vivek D..................................................................................84 Bhunia; Arun...................................................................................86 Bichai; Joe........................................................................................74 Bidanda; Bopaya..............................................................................93 Bielecki; Tomasz R............................................................................33 Bingham; Derek..............................................................................75

Biringer; Betty..................................................................................97 Bissell; Rick....................................................................................101 Blair; John P.....................................................................................50 Blank; Ronald..................................................................................60 Bloch; Heinz P..................................................................................73 Bloom; Daniel..................................................................................62 Bloom; Richard................................................................................52 Bloomberg; Laura..........................................................................102 Bluhm; Christian..............................................................................34 Bojeun; Mark C...............................................................................45 Bologna, MBA; James S...................................................................23 Bone; Mary Alice.............................................................................76 Boothroyd; Geoffrey........................................................................77 Borris; Daniel...................................................................................26 Borris; Steven..................................................................................26 Boshnakova; Dessislava....................................................................24 Bossomaier; Terry..........................................................................118 Botterill; Linda Courtenay..............................................................108 Bourne; Lynda.................................................................................43 Boziaris; Ioannis S............................................................................89 Brambley, Ph.D.; Michael R.............................................................70 Bregman; Susan..............................................................................92 Brigo; Damiano...............................................................................33 Brodsky; Jacob.................................................................................99 Brohman; M. Kathryn......................................................................10 Brooks; Talbot J................................................................................99 Brotby; W. Krag...............................................................................54 Brown; Mark Graham................................................................67, 68 Brumfield; Ken J.................................................................................7 Bryant; James J.................................................................................26 Bryant; James William........................................................................5 Bryson; John M..............................................................................102 Bucero,MSc,PMP, PMI-RMP, PMI F; Alfonso.....................................42 Budris; Allan R.................................................................................73 Buisson; Christine..........................................................................110 Buka; Paul......................................................................................117 Bunting; William J..............................................................................4 Burge; Ryan.................................................................................8, 18 Burnell; Beverly A...........................................................................106 Burns; David....................................................................................50 Burns; Maria G....................................................................... 53, 109 Buss; Terry F...................................................................................116

C Cady; Anne ......................................................................................4 Camp; Robert B...............................................................................64 Camp; Robert B...............................................................................65 Campbell; John D............................................................................69 Campolieti; Giuseppe .....................................................................33 Canbolat; Yavuz Burak.....................................................................79 Canty; Denise..................................................................................40 Capehart, Ph.D., C.E.M.; Barney L...................................................70 Caraballo; Vinny ...........................................................................6, 7 Carayon; Pascale..............................................................................86 Carmichael; David G.......................................................................44 Carr; B. Thomas...............................................................................91 Carroll; Charles T.............................................................................26 Carstens; Deborah Sater..................................................................46 Cassady; C. Richard.........................................................................79 Castro e Costa; Eduardo..................................................................77 Cepiku; Denita..............................................................................107 Chandrasekaran; N..........................................................................91 Chang; Yoon Seok...........................................................................92 Charpentier; Arthur.........................................................................32 Charron; Rich..............................................................................5, 10 Chatfield; Chris................................................................................32 Chaudhuri; Arijit..............................................................................35 Chelst; Kenneth...............................................................................79 Chen; Charlie C...............................................................................95 Chera; Bhishamjit ...........................................................................18 Childs; Tom.....................................................................................74 Christopher; Kenneth......................................................................54 Chuin; Lau Hoong.............................................................................9 Cimasi; Robert James.......................................................................13 Cimorelli; Stephen...........................................................................94 Civille; Gail Vance............................................................................91 Cloutier; Robert...............................................................................76 Cockfield; Geoff.............................................................................108 Coleman, Sr.; Lance B......................................................................60 Companion; Michele.......................................................................98 Condrey; Stephen E.......................................................................104 Cont; Rama.....................................................................................34 Conteh; Charles.............................................................................102 Cook; Thomas A........................................................................92, 95 Cramer; Michael M.........................................................................85 Crandall; Richard E....................................................................76, 95

Crandall; William R....................................................................76, 95 Crane, MD, MBA; Jody....................................................................17 Craveiro; Flávio................................................................................77 Crawford; J. Kent.......................................................................46, 48 Crépey; Stéphane............................................................................33 Cretu; Liviu Gabriel........................................................................3, 4 Crosby; Barbara C.........................................................................102 Cross; Barry L..............................................................................9, 10 Crowe; Adam................................................................................100 Crowther; Samuel............................................................................28 Crump; Justin..................................................................................50 Cruz; Rui M. S.................................................................................88 Cudney; Elizabeth A........................................................................87 Curlee; Wanda.................................................................................48 Curley; Michael...............................................................................12 Curnutt; John R...............................................................................50

D D. Erickson; Gregory........................................................................17 da Silva; Neusely.............................................................................88 Daamen; Winnie............................................................................110 Dale; W. Mark....................................................................................7 D’Ambrogio; Andrea.......................................................................75 Damelio; Robert..............................................................................17 Dar; Eazaz A..................................................................................103 Das; Aiedeo Mintie............................................................... 113, 114 Das; Dilip K................................... 100, 105, 107, 112, 113, 114, 116 Das; Rabindra Nath.........................................................................91 Das; Subrata......................................................................................6 Davis; David Howard.....................................................................111 Davis; Richard A...............................................................................34 Davison; Matt..................................................................................36 de Guzman; Melchor C.................................................................113 De Silva; Titus..................................................................................13 Dean; Dr Angela..............................................................................75 DeBell; Diane.................................................................................117 DeFranco; Joanna F......................................................................4, 40 Dekker; Sidney................................................................................23 Delaney; Joseph...............................................................................41 Deller; Steven C.............................................................................105 Dempster; M. A. H..........................................................................32 den Heyer; Garth...........................................................................112 Denker; Stephen..............................................................................66 Dennis; Pascal............................................................................56, 57 Devaux; Stephen A..........................................................................43 Dewhurst; Peter...............................................................................77 Dey; Kieron.....................................................................................84 Dhillon; B.S.....................................................................................84 Dibeehi; Qaalfa................................................................................17 Dietrich; David................................................................................87 Dillon; Andrew P........................................................................58, 69 Dinero; Donald................................................................................59 Dingle; Jeffrey..................................................................................54 Dinkin; Steven.................................................................................25 DiSera; David P................................................................................99 Dishongh; Rhonda...........................................................................17 do Nascimento; Maristela da Silva...................................................88 Donchin; Yoel..................................................................................83 Doro-on; Anna M..........................................................................110 Doss; Daniel Adrian........................................................ 56, 103, 113 Doty; Steve......................................................................................71 Douc; Randal...................................................................................35 Dow; Martha Christine..................................................................100 Drabek; Thomas E.........................................................................101 Dreckshage; Brian J..........................................................................94 Duarte; José Pinto............................................................................77 Duggan; Kevin J................................................................. 60, 61, 69 Dumitriu; Florin.................................................................................4 Durante; Fabrizio.............................................................................36 Durão; Lina......................................................................................77

E/F Edelbacher; Maximilian.................................................................111 Edwards; Frances L........................................................................108 Edwards; Robert D...........................................................................13 Egan Jr.; Stephen D..........................................................................43 Erdem; Arzum.................................................................................89 Errasti; Ander ..................................................................................81 Eterno; John A...................................................................... 114, 115 Evans; Douglas .........................................................................76, 77 Fagel; Michael J.............................................................................101 Faggiano; Vincent ...........................................................................97 Farazmand; Ali...................................................................... 101, 102 Fast; Larry E.....................................................................................27 Felbur; Marek..................................................................................61

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Author Index

A Ababio; Ernest Peprah ..................................................................115 Adams; Robert ................................................................................18 Adibi; Sasan.....................................................................................22 Agre; Jonathan Russell.....................................................................97 Agustiady; Tina................................................................................41 Ahlqvist; Ola..................................................................................109 Ahmed; Ashfaque..............................................................................4 Ahmed; Syed M...............................................................................82 Akerkar; Rajendra...............................................................................3 Al-Ahmari; Abdulrahman M.............................................................80 Alberts; David S...............................................................................97 Albrecht; James F...........................................................................100 Alesch; Daniel J..............................................................................100 Aliaga; Jesus M. Rios........................................................................32 Aliyev; A. G......................................................................................33 Almanza; Barbara............................................................................24 Almeida; Henrique Amorim.............................................................77 Alston; Frances................................................................................81 Alvarez; Ricardo A............................................................................99 Alves; Nuno Manuel Fernandes.......................................................77 Amasaka; Kakuro.............................................................................68 Anderson; David M..........................................................................65 Anderson; Kerry Ann.......................................................................52 Anderson; Mark J.......................................................................58, 79 Anderson; Norman A.......................................................................72 Andreasson; Kim ...........................................................................112 Andriole; Stephen J..........................................................................10 Appel; Edward J...............................................................................25 Arendt; Lucy A...............................................................................100 Ares; Gastón....................................................................................89 Arvanitoyannis; Ioannis Sotirios.......................................................83 Arvonio; David R..............................................................................65 Arway; Arthur G..............................................................................96 Atesmen; M. Kemal.........................................................................45 Atlas; Randall I.................................................................................50 Aubry; Monique..............................................................................46 Austin; Robert F...............................................................................99 Axis; Communications.....................................................................53 Ayers; James B.................................................................................93 Ayyub; Bilal M...........................................................................36, 37 Azimi; Maryam................................................................................80

123

Author Index 124

Feng; Yaoyu.....................................................................................83 Fenton; Norman .............................................................................37 Ferguson; Daniel L...........................................................................60 Ferraro (CPP, SPHR); Eugene F..........................................................53 Ferraro; Eugene F.............................................................................53 Ferraro; Jack.....................................................................................48 Ferreira; Telma.................................................................................77 Filinkov; Alexei.................................................................................38 Filner; Barbara.................................................................................25 Fischer; Bryan R...............................................................................72 Fischer; Frank................................................................................114 Fisher; Paul D...................................................................................39 Floyd; Raymond C...........................................................................82 Flynn; Barbara B..............................................................................93 Forbes; Lincoln H.............................................................................82 Ford; Henry.....................................................................................28 Forrest; Jeffrey Yi-Lin........................................................................12 Fothergill; Alice..............................................................................101 Franchetti; Matthew John................................................................87 Frankowicz; Marek...........................................................................80 Freyss; Siegrun Fox........................................................................104 Fullerton; Rosemary.........................................................................39 Furterer; Sandra...............................................................................87 Fwa; Tien Fang................................................................................97

G Gabow; Patricia A............................................................................21 Galar Pascual; Diego........................................................................83 Gandhi; S. Jimmy..............................................................................3 Garabelli; Claudia Birkenshaw..........................................................16 Garcia; Rosanna...............................................................................49 Garten BV; Frank................................................................................9 Garza-Reyes; Jose Arturo..................................................................67 Gerston; Larry N............................................................................105 Geunes; Joseph................................................................................79 Ghanem; Waddah...........................................................................76 Ghernaouti-Helie; Solange.............................................................102 Ghiselli; Richard...............................................................................24 Giachetti; Ronald E..........................................................................41 Gianni; Daniele................................................................................75 Gillespie; Sean A..............................................................................49 Gillespie; Thomas T..........................................................................97 Girod; Robert J...............................................................................115 Glazner; Christopher G......................................................................4 Glenday; Ian Fraser..........................................................................94 Glover, Jr.; William H......................................................................113 Goldberg; Rebecca..........................................................................57 Goldblatt; Joe..................................................................................24 Goncharov; Dmitry........................................................................104 Gonzalez-Rivas; George...................................................................61 Goodman; Philip L...........................................................................21 Goodrich; Daniel C........................................................................108 Goonetilleke; Ravindra S..................................................................80 Gopher; Daniel................................................................................83 Gordon; Gerald L...........................................................................112 Gordon; Robert Lee.........................................................................48 Gordon; Victoria............................................................................115 Gorman; Michael E........................................................................118 Gorod; Alex.......................................................................................3 Gortych; Joseph E..............................................................................6 Gotoh; Fumio..................................................................................67 Gould; Laurie A..............................................................................115 Goza; Rebecca A............................................................................113 Graban; Mark..................................................................... 18, 19, 21 Grasso; Larry....................................................................................40 Graupp; Patrick............................................................ 18, 59, 73, 74 Graves; Melissa................................................................................53 Green; Allen R.................................................................................42 Greenberg; Martin Alan...................................................................97 Grounds; Patrick..............................................................................64 Grunden; Naida...............................................................................21 Grunden; Naida...............................................................................23 Gubser; Michael............................................................................109 Guillén; Mauro F..............................................................................73 Guiora; Amos N...............................................................................54 Gupta; Aparna.................................................................................37 Gupta; Surendra M....................................................................82, 95 Gupta; Sushil...................................................................................76 Gustin; Joseph F.........................................................................51, 56 Guyon; Julien...................................................................................35

H Hadzikadic; Mirsad........................................................................117 Hafey; Robert..................................................................................74 Hagan; Pat.......................................................................................20

Hagood; Charles..............................................................................21 Haksöz; Çagˇrı..................................................................................96 Halmos; George T............................................................................78 Hamilton; Jerome............................................................................30 Handfield; Robert............................................................................95 Hansman; Grant..............................................................................86 Harbour; Jerry L.........................................................................39, 64 Hardoon; David Roi...........................................................................8 Harrington; H. James................................................ 5, 10, 28, 30, 31 Harris; Chris.....................................................................................92 Harris; G.L.A..................................................................................114 Harris; Rick.......................................................................................92 Haruna; Peter Fuseini.....................................................................107 Haslegrave; Christine M...................................................................70 Haugan; Gregory T..........................................................................48 Hayette; Gatfaoui............................................................................35 Helander; Martin.............................................................................79 Henry-Labordere; Pierre...................................................................35 Hepner; George F..........................................................................116 Heragu; Sunderesh S.......................................................................71 Hermida; Julian..............................................................................106 Herold; Rebecca........................................................................16, 51 Herr; Karsten...................................................................................68 Hertico; Hope Rachel ......................................................................15 Hertzog; Christine...........................................................................51 Heselton, PE; Kenneth E...................................................................70 Hesterman; Jennifer L......................................................................55 Hetico; Hope Rachel........................................................................15 Hill; Gerard M..................................................................................41 Hillson; David..................................................................................41 Hinckley; C. Martin..........................................................................59 Hines; Peter.....................................................................................71 Hinson; Gary...................................................................................54 Hirano; Hiroyuki........................................................................66, 67 Hirotomi Taniwaki; Marta................................................................88 Hirsa; Ali .........................................................................................33 Hoeft; Steven E................................................................................23 Hoffman; Kenneth C..........................................................................4 Hogan; Michael...............................................................................20 Holan; Scott H.................................................................................34 Hong; Paul........................................................................................5 Hoogendoorn; Serge P...................................................................110 Hopkins, PhD; David.......................................................................88 Hopper; Anthony Matthew..............................................................15 Horak; Daniel...................................................................................75 Howard; Eric William.....................................................................103 Howard; Patrick D...........................................................................51 Howell; Marvin T.............................................................................31 Hua; Ronald H.................................................................................36 Huang; Samuel H............................................................................96 Hui; Y. H..........................................................................................89 Hunt; Brian....................................................................................103 Hurley; Martha Henderson............................................................116 Husby; Paul C..................................................................................30 Hutzel; Tim........................................................................................5

I/J Imam; Amna.................................................................................103 Immordino; Kathleen M................................................................107 Ireland; Vernon..................................................................................3 Islam; Shafiqul ................................................................................37 Ivanovich; Vatin Nikolai...................................................................84 Ivergard; Toni................................................................................103 Ivers; Louise...................................................................................113 Jaccard; Michel................................................................................89 Jackson; Thomas L............................................ 16, 17, 29, 22, 23, 28 Jacobson; Ralph...............................................................................67 Jakhotiya; Girish P............................................................................31 Jakobsen; Gitte................................................................................73 Janevska; Kalina...............................................................................17 Japan Institute of Plant Maintenance...............................................69 Jardine; Andrew K.S.........................................................................87 Jauhari; Vinnie.................................................................................24 Jeffries; Howard...............................................................................20 Jekiel; Cheryl M...............................................................................61 Jensen, III; Carl J...............................................................................53 Jensen; Marc ...................................................................................62 Jerolleman; Alessandra.......................................................... 100, 101 Jesuit; David K...............................................................................107 Jimmerson; Cindy......................................................................16, 24 Joe; Harry........................................................................................33 Johnson; Ross..................................................................................50 Johnston; Ian Ronald.....................................................................103 Jones; Don W.......................................................................... 56, 103 Jones; Erick......................................................................................90 Jones; Roger F. ................................................................................11

Jordan; James F..................................................................................9 Jordan-Meier; Jane.........................................................................113 Joshi; Maulik....................................................................................20 Joswik; Roman.................................................................................84 Junqueira; Valéria Christina..............................................................88

K Kajzar; François................................................................................75 Kale; Vivek.....................................................................................8, 9 Kalyvas; James R................................................................................5 Kaminskiy; Mark..............................................................................90 Kamrani; Ali K..................................................................................80 Kaneda; Mitsugu.............................................................................68 Kang; Meng-Chow..........................................................................54 Kantarci; Kemal...............................................................................25 Kantola; Jussi ..................................................................................80 Kara; Bahar Y...................................................................................93 Karlyn; Matthew A.............................................................................8 Karwowski; Waldemar.....................................................................80 Katko; Nicholas S.............................................................................39 Kearney; Richard C........................................................................103 Keilson; Jerrold..............................................................................109 Kelly; William N...............................................................................14 Kennedy; Frances............................................................................39 Kenney; Charles ..............................................................................16 Kenney; Charles ..............................................................................23 Kerber; Bill.......................................................................................94 Kerpchar; Joyce ................................................................. 21, 22, 64 Kesterson; Randy K..........................................................................27 Keyte; Beau.....................................................................................60 Khan; Mahmood A....................................................................24, 25 Khan; Muhammad Ehsan................................................................44 Khmaladze; Estáte V.........................................................................38 Khmelinskii; Igor..............................................................................88 Khurana; Vijay Kumar......................................................................73 Kiefer, Ph.D.; John J.......................................................................101 Kiefer; John J..................................................................................100 Kijima; Masaaki................................................................................38 Kimbrough; Steven Orla....................................................................9 Kimura; Yoshifumi...........................................................................68 King; Gundar J...............................................................................109 King; Jennifer S..........................................................................30, 69 King; Peter L..............................................................................30, 69 Kirby; Philip.....................................................................................64 Kliem; Ralph L...........................................................................40, 41 Klingner; Donald E........................................................................116 Knight; Winston A...........................................................................77 Kobayashi; Iwao..............................................................................27 Koenigsaecker; George....................................................................29 Koike; Takeshi..................................................................................98 Koliba; Christopher........................................................................107 Koven; Steven G............................................................................104 Kratcoski; Peter C..........................................................................111 Krider; Robert E.................................................................................6 Krippendorff; Klaus..........................................................................81 Krishnamoorthi; K.S.........................................................................84 Krishnamoorthi; V. Ram...................................................................84 Krivtsov; Vasiliy................................................................................90 Kudyba; Stephan P...........................................................................14 Kull, PhD; Thomas J.........................................................................64 Kumar; Shrawan..............................................................................81 Kumar; Vikas....................................................................................67 Kunio; Shirose.................................................................................68

L La Penna; A. Michael.......................................................................15 Laguna; Manuel..............................................................................78 Lai; Tze Leung.................................................................................31 Land; Michael............................................................................26, 55 Landoll; Douglas..............................................................................55 Lane; Greg.......................................................................................68 Langford; Gary O..............................................................................3 Laplante; Philip A.............................................................................40 Larson; Jean Ann........................................................................19, 22 Larsson; Linus..................................................................................61 Latino; Kenneth C............................................................................91 Latino; Mark A.................................................................................91 Latino; Robert J................................................................................91 Laur; John K.....................................................................................20 Lavena; Cecilia...............................................................................107 Lawler; Gregory F......................................................................34, 35 Le; Sebastien...................................................................................83 Lee; Kyuho......................................................................................25 Lee; Margaret R...............................................................................42 Lee; Seungwon “Shawn”.................................................................24

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M Maack; Mary Niles.........................................................................118 Macaulay; Tyson..............................................................................51 Macintosh; Michael.......................................................................117 Madinger; John...............................................................................12 Madsen; Henrik...............................................................................38 Magee; John....................................................................................13 Magnini; Vincent P...........................................................................25 Maharaj; Rohanie .....................................................................76, 77 Maher; Craig S..............................................................................105 Maier; Mark W.................................................................................40 Majerus; Norbert.............................................................................65 Makarov; Roman N.........................................................................33 Mallach; Efrem G...............................................................................9 Mann; David...................................................................................63 Manning, Ph.D, CFE, EA; George A.................................................12 Maras; Marie-Helen.........................................................................51 Marcinko; David Edward.................................................................15 Marconi; Katherine..........................................................................13 Marek; Tadeusz................................................................................80 Mareschal; Patrice M.....................................................................103 Marklund; Johan .............................................................................78 Markovitz; Daniel ...........................................................................66 Marks; Lawrence..............................................................................18 Marlin; Marguerite............................................................... 102, 103 Marschdorf; Hans J..........................................................................52 Martin; Karen............................................................................62, 63 Martinez; J. Michael.......................................................................111 Maser; Chris..................................................................................109 Maskell; Brian H...............................................................................40 Mateus; Artur Jorge.........................................................................77 Matthews; Daniel D.........................................................................27 Maxwell; Lisa...................................................................................25 Mayzell, MD, MBA, FACP; George.............................................21, 22 Mazur; Lukasz..................................................................................18 McCarthy; Charles Christopher........................................................45 McCuen; Richard H.........................................................................36 McDougall; Allan.............................................................................97 McElreath; David H................................................................ 53, 103 McGuire; Chad J................................................................... 108, 112 McLaughlin; Greg....................................................................6, 7, 24 McLean; Timothy ...........................................................................74 McNabb; David E................................................................. 109, 115 McNall; John...................................................................................97 McVay; Gloria..................................................................................39 Mead; William J...............................................................................85

Medina; Richard M........................................................................116 Meek; Jack W.................................................................................107 Mehta; D. Paul................................................................................71 Meier; Patrick................................................................................108 Melnikova; Irina V............................................................................38 Mena; Jesus.....................................................................................49 Mignosa; Chuck........................................................................10, 31 Mijatovic; Aleksandar ......................................................................39 Milivojevich; Andrija........................................................................90 Miller; Gerald J...............................................................................114 Mills; Brian M..................................................................................11 Minto-Coy; Indianna D..................................................................104 Mital; Anil........................................................................................81 Modarres; Mohammad..............................................................90, 91 Monden; Yasuhiro...........................................................................59 Moreno Espinosa; Roberto.............................................................116 Morgan; James................................................................................65 Morland; Kimberly B......................................................................114 Morris; Max.....................................................................................75 Moss; Charles B...............................................................................35 Moulines; Eric..................................................................................35 Moustafaev; Jamal...........................................................................47 Muir; Carlyn..................................................................................103 Mukbaniani; Omari V.......................................................................75 Mullen; Samuel...............................................................................98 Muller, M.D.; Robert J......................................................................99 Mulligan; Perry................................................................................64 Mundt; Barry M...............................................................................43 Murer; Cherilyn G...........................................................................15 Murugesan; San................................................................................4

N Nachlas; Joel A.................................................................................79 Naff; Katherine C...........................................................................104 Nagamachi; Mitsuo.........................................................................80 Nalla; Mahesh K............................................................................111 Nambiar; Arun N.............................................................................78 Nance; Malcolm W..........................................................................55 Narapareddy; Vijaya (Vi)..................................................................25 Nash; Mark A...................................................................................70 Neal; David M.................................................................................99 Neil; Martin.....................................................................................37 Neill; Colin J....................................................................................40 Neiva de Figueiredo; Joao................................................................73 Neves; João Paulouro.......................................................................77 Newbold; Stephanie......................................................................105 Newman; Graeme R......................................................................111 Newslow; Debby.............................................................................85 Nicholas; John.................................................................................29 Nichols; Terry..................................................................................50 Niederstadt; Joseph...................................................................29, 66 Niehus; Terry...................................................................................71 Nielsen; Jan Nygaard.......................................................................38 Nikkan Kogyo Shimbun...................................................................59 Nikoleli; Georgia-Paraskevi...............................................................89 Nikolelis; Dimitrios P........................................................................89 Nikravesh; Seyed Kamaleddin Yadavar.............................................88 Nilsson; Fredrik................................................................................53 Nollet; Leo M.L..........................................................................85, 86 Noon, PHD; Chuck..........................................................................17

O Obenchain; Janel...........................................................................113 Oberle; Tim.....................................................................................77 O’Donohue, PHD; William...............................................................15 Offermann, CEM, CFM, MBIFM; Scott.............................................71 O’Hanley; Rich.................................................................................52 Ohno; Taiichi...................................................................................58 Omachonu; Vincent K.....................................................................90 Ono; Takehiko.................................................................................98 Opp; Susan M. .............................................................................109 Oppenheim; Bohdan W...................................................................61 Orr; Shannon K.............................................................................112 Orzen; Michael A.............................................................................61 Osarenren; John..............................................................................86 Osei-Bryson; Kweku-Muata..............................................................63 Osgood, Jr.; Jeffery L......................................................................109 Osisanya; Samuel O.........................................................................46 Osterling; Mike..........................................................................62, 63 Overbeck; Ludger............................................................................34 Overly; Michael R..........................................................................5, 8

P Pace; Robert Kelley..........................................................................34 Packowski; Josef...............................................................................95

Pain; Simon Watson.........................................................................91 Palazoglu; Ahmet............................................................................77 Paley; Norton............................................................................27, 28 Pardo; Scott.....................................................................................84 Park; YoungWon................................................................................5 Parker; Frederick..............................................................................66 Parodi; Pietro...................................................................................36 Parsa; H. G......................................................................................25 Pasco; Gregory A.............................................................................11 Patchong; Alain...............................................................................57 Pate; Stephen Matthew.................................................................115 Paterson; Robert Russell Monteith ..................................................88 Pearce; Eli M....................................................................................75 Pelagatti; Matteo Maria...................................................................32 Pelphrey; Michael W..........................................................................3 Penkar; Samir..................................................................................42 Pennathur; Arunkumar....................................................................81 Perdikaris; John..............................................................................100 Petersen; J.K....................................................................................52 Peterson; Andrew M........................................................................14 Pham; Andrew...................................................................................7 Pham; David K...................................................................................7 Pham; Tiffany....................................................................................7 Pheasant; Stephen...........................................................................70 Phillips; Brenda D............................................................. 98, 99, 101 Picard; Louis A...............................................................................116 Pine; John C....................................................................................99 Pistorius; Martijn..............................................................................39 Plecas; Darryl.................................................................................100 Plenert; Gerhard J............................................................................96 Plsek; Paul E.....................................................................................16 Pochampally; Kishore K...................................................................82 Poling; Sheila R................................................................................70 Popovic; Kevin.................................................................................49 Possamai; Mario..............................................................................52 Prado; Raquel..................................................................................39 Prescott; Beryl K................................................................................7 Pritchard, PMP, PMI-RMP, EVP; Carl L..............................................47 Pritchard; Carl L.........................................................................11, 44 Privault; Nicolas...............................................................................38 Productivity Press Development Team.......... 56,58, 59, 63,74. 81, 94 Protzman; Charles.............................................................. 21, 22, 64 Pryor; Robert W...............................................................................23 Przybylski, PhD; Wieslaw..................................................................88 Pullarcot; Sunil ................................................................................82 Purrier; Martha................................................................................18 Putler; Daniel S..................................................................................6

Author Index

Leflar; James J................................................................................100 Lehmann; Harold.............................................................................13 Lelei; Macrina................................................................................116 Lemieux; Frederic..........................................................................112 Lemos; Ana Cristina Soares..............................................................77 LeSage; James..................................................................................34 Lesser; R. Bick..................................................................................29 Levin, PMP, PgMP; Ginger.........................................................43, 44 Levin; Ginger...................................................................... 42, 43, 44 Levine; E. S......................................................................................78 Levinson; William A.........................................................................28 Lewandowski; Christopher...............................................................64 Lewandowski; Roger G....................................................................27 Lewis; Robert...................................................................................28 Lewis; William E...............................................................................47 Liebert; Saltanat.............................................................................104 Liebowitz; Jay................................................................................5, 6 Lievre; Pascal ..................................................................................46 Liker; Jeffrey K..................................................................................65 Lillrank; Paul....................................................................................19 Lin; Ge...........................................................................................117 Lin; Hui..........................................................................................110 Lindström; Erik................................................................................38 Lippert; Dave.....................................................................................5 Liu; Dahai........................................................................................76 Lixin; Tao ........................................................................................12 Locher; Drew.............................................................................60, 62 Lokman; Anitawati Mohd................................................................80 Longford; Nicholas T.......................................................................38 Lopez; Orlando................................................................................14 Lovekamp; William E.....................................................................101 Lovins; Hunter.................................................................................71 Lowe; David......................................................................... 113, 116 Lowther; Adam B.................................................................... 50, 111 Lubliner; David J..............................................................................14 Lund; Robert ..................................................................................34 Lutchman; Chitram...................................................................76, 77 Luyster; Tom....................................................................................70 Lyngso; Soren..................................................................................75

Q/R Qian; Edward E................................................................................36 Qiu; Peihua......................................................................................87 Qu; Ming......................................................................................117 Quaresma; Filipe..............................................................................77 Racino; Julie Ann............................................................................104 Radvanovsky; Robert.................................................................97, 99 Raghuram; G...................................................................................91 Rai; V Ravishankar............................................................................88 Ramakrishnan; Sreekanth.................................................................49 Ramanayya; T.V.............................................................................110 Ramos; Carina.................................................................................77 Ratner; Bruce...................................................................................49 Ravindran; A. Ravi............................................................................96 Ravishanker; Nalini..........................................................................34 Ray; Bibek........................................................................................86 Reis; Igor.........................................................................................77 Relyea; Douglas B............................................................................58 Remillard; Bruno..............................................................................37 Reyes-Picknell; James V....................................................................69 Reynolds; Kenneth Michael...........................................................105 Riccetti; Sauro..................................................................................92 Riccucci; Norma M........................................................................104 Richardson; Gary L..........................................................................46 Richie; Gregg D...............................................................................40 Richins; Suzanne..............................................................................24 Richins; Suzanne Moss...............................................................13, 19 Ricks; Bobby..............................................................................54, 55 Ricks; Truett...............................................................................54, 55 Rios Insua; David.............................................................................32 Roberge; Ian..................................................................................102 Roberge; Ian..................................................................................107 Roberson; Cliff...................................................................... 105, 106 Robinson, MS; Anthony ..................................................................72 Rocha-Lona; Luis.............................................................................67 Rogers; Marcus K.............................................................................51 Rolfes; Kenneth................................................................................63 Romagnoli; Jose A............................................................................77

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Romaniuk; Scott Nicholas..................................................... 102, 103 Romeiro Gomes; Renato Abeilar .....................................................88 Rona Consulting Group...................................................................20 Roncalli; Thierry...............................................................................34 Roper; Carl......................................................................................55 Rosenbloom; David H....................................................................105 Rosentraub; Mark S................................................................ 11, 110 Roseta; Filipa...................................................................................77 Ross; David Frederick.......................................................................94 Ross; Joel E......................................................................................90 Rotar; Vladimir I...............................................................................32 Roth; William F.................................................................................10 Royer, PMP; Paul S...........................................................................45 Rubin; Claire B.................................................................................98 Rubin; Marilyn Marks.....................................................................105 Rumane; Abdul Razzak....................................................................90 Ryan; Una........................................................................................83

Author Index 126

Sabharwal; Meghna......................................................................106 Sabuncuoglu; Ihsan.........................................................................93 Sabuwala; Adnar H..........................................................................78 Sachs; Neville W..............................................................................73 Sampietro; Marco............................................................................42 Sancton; Andrew...........................................................................102 Sangwan; Raghvinder S...................................................................47 Sather; Rick......................................................................................94 Sauser; Brian......................................................................................3 Savage; Nora.................................................................................118 Schlegel; Gregory L.........................................................................96 Schlogl; Erik.....................................................................................36 Schmidt; Diane..............................................................................118 Schnackenberg; Heidi....................................................................106 Schneid; Thomas D.........................................................................26 Schneider; Stephen.......................................................................112 Schultz; John Roland..........................................................................7 Schwartz; Zvi...................................................................................24 Seddon; John...................................................................................28 Sempi; Carlo....................................................................................36 Semukhina; Olga B........................................................................105 Serrador; Pedro...............................................................................47 Serratt, PHD, RN; Teresa D..............................................................15 Seybolt; Taylor B............................................................................116 Sgroi, Jr.; Anthony...........................................................................63 Sgroi, Jr.; Anthony...........................................................................80 Sharma; Ramesh..............................................................................77 Sharma; Sanjay................................................................................82 Shin; Dong-Chun..........................................................................117 Shingo; Shigeo................................................................... 58, 60, 68 Shirley; David..................................................................................45 Shmueli; Galit....................................................................................8 Shtein; Max.....................................................................................31 Shteyn; Eugene...............................................................................31 Shuker; Tom....................................................................................62 Shuker; Tom....................................................................................70 Siegel; Marc H...............................................................................100 Siepmann; Frank..............................................................................53 Sikka; Rishi.......................................................................................20 Silberstein, M.A.; Jane....................................................................109 Sillivant; Daniel................................................................................82 Silveira; Neliane...............................................................................88 Silverii, PhD; L. Scott.....................................................................111 Sinay; Juraj.......................................................................................76 Singer; Bryan L................................................................................51 Singh; Amitoj..................................................................................80 Singh; Vijai Kumar...........................................................................19 Smalley; Art.....................................................................................31 Smith; Francis J................................................................................43 Smith; Ronald B...............................................................................46 Sobek II.; Durward K........................................................................31 Šoltés; Ladislav................................................................................75 Soon; Jan Mei..................................................................................87 Sorensen; Eric H..............................................................................36 Spark; Arlene.................................................................................113 Speight; James...............................................................................106 Spencer; Neil H...............................................................................33 Spencer; Tanya................................................................................54 Sridhar; Divya Srinivasan...........................................................17, 19 Srinivasan Sridhar; Divya.................................................................14 Stamatis; D. H.................................................................................87 Stamler; Rodney T. .........................................................................52 Stapleton; J.J....................................................................................55 Starnes; Becky J.............................................................................106 Starr; Martin....................................................................................76 Stenberg; Steve...............................................................................64 Stocker; Robert..............................................................................118

Stoffer; David .................................................................................35 Story, MPHM; Pierce........................................................................18 Street; Anita..................................................................................118 Stufken; John...................................................................................75 Su; Chao-Ton..................................................................................90 Subramanian; Satish P......................................................................48 Sule; Dileep R..................................................................................78 Sumrall III; William H.............................................................. 56, 103 Sun; Bao-Guo..................................................................................85 Suri; Rajan.......................................................................................29 Suri; Rajan.......................................................................................30 Suzuki; Tokutaro..............................................................................69 Swan; Wallace...............................................................................114 Swanson; Barry G............................................................................86 Swartz; Joseph E........................................................................18, 19 Swishchuk; Anatoliy ........................................................................37 Szycher, Ph.D; Michael......................................................................8

T Tajiri; Masaji.....................................................................................67 Tang; Ke..........................................................................................32 Taniguchi; Eiichi.........................................................................92, 97 Taninecz; George.............................................................................65 Tankov; Peter...................................................................................34 Taplin, Jr., P.E.; Harry R.....................................................................70 Tapping; Don............................................................................62, 70 Templeman; Bill...............................................................................29 Testani, Sr.; Michael V......................................................................49 Thomas; Deborah S.K....................................................................101 Thomas; Willis H........................................................................56, 65 Thompson; Russell G.................................................................92, 97 Thumann; Albert.............................................................................71 Tiller; James S..................................................................................52 Timmerman; Jos G.........................................................................108 Tkalcevich; Steve.............................................................................47 Tobias; Paul A..................................................................................83 Todd; Maria K..................................................................................14 Tokuşoğlu; Özlem.............................................................................86 Toldra; Fidel...............................................................................85, 86 Tolk; Andreas...................................................................................75 Tomaszewski; Brian..........................................................................98 Tracy; Paul E..................................................................................108 Trent; Robert J.................................................................................96 Triantis; John E.................................................................................10 Trindade; David...............................................................................83 Trusko; Brett....................................................................................30 Tryon, Jr.; Charles A.........................................................................45 Tsang; Albert H.C............................................................................87 Tshombe; Lukamba-Muhiya..........................................................115 Tsuzuki; Takuya................................................................................10 Tummala, Ph.D; Krishna K.............................................................104 Turk; Austin T.................................................................................113 Turner; Wayne C..............................................................................71 Turovskij; Nikolai A..........................................................................75 Tweedy; James T..............................................................................19 Tynan; Katy.......................................................................................8

U/V Underwood; Sally..........................................................................117 Upadrista; Venkatesh.......................................................................49 Uysal; Muzaffer................................................................................24 Uysal; Muzaffer................................................................................25 Valcik; Nicolas A............................................................................108 Varela; Paula....................................................................................89 Varzakas; Theodoros .......................................................................89 Vassiliou; Marius S...........................................................................97 Vecer; Jan .......................................................................................37 Vellema; John..................................................................................73 Verma; Ashish................................................................................110 Vieira; Margarida.............................................................................88 Villa; Tiziano....................................................................................42 Villafiorita; Adolfo............................................................................42 Voehl; Christopher F........................................................................30 Voehl; Frank.......................................................................... 5, 10, 30 Vugrin; Eric......................................................................................97 Vyas-Doorgapersad; Shikha ................................................. 107, 115

Ward; J. LeRoy...........................................................................43, 44 Warren; Drake ................................................................................97 Warsing, Jr.; Donald P......................................................................96 Waters; T F......................................................................................77 Watkins; Kari Edison.........................................................................92 Webb; Gary.....................................................................................99 Weinzimer; Philip ............................................................................11 Weiss; Elliott N.................................................................................57 Wellman; Joan.................................................................................20 Wendel, PHD; Jeanne.......................................................................15 Weng; Qihao.................................................................................110 Wertz; Keith.....................................................................................26 Wessels; William R............................................................................82 West; Michael..................................................................................66 West; Mike......................................................................................39 Whitcomb; Patrick J.........................................................................79 White; Brian E....................................................................................3 White; Peter....................................................................................86 Whiton; Fred...................................................................................64 Wiggin; Hal.......................................................................................5 Wigginton, Jr.; Michael..................................................................113 Williams; Barry L................................................................................4 Willoughby; Katherine G...............................................................105 Wills; Kerry R...................................................................................40 Wincel; Jeffrey P...............................................................................64 Winfree; Jason A..............................................................................11 Wingate; Lory Mitchell....................................................................46 Winterdyk; John A.........................................................................114 Wojcik; Leonard A..............................................................................4 Wood; Andy....................................................................................71 Worch; Thierry.................................................................................83 Wright; Adam..................................................................................13 Wrona; Robert J.........................................................................59, 74 Wu; Hanqing...................................................................................56 Wu; Linhai.......................................................................................85 Wu; Teresa.........................................................................................3 Wyzalek, PfMP; John........................................................................44

X/Y/Z Xiao; Lihua......................................................................................83 Xing; Haipeng.................................................................................31 Xu; Li Da...........................................................................................7 Yamane; Yasuo................................................................................74 Yannakogeorgos; Panayotis A..........................................................50 Ye; Nong...........................................................................................3 Yoe; Charles ....................................................................................89 Youngblood; James R.......................................................................50 Younger; William J...........................................................................71 Youngman; Paul A.........................................................................117 Yu; Liangli (Lucy).............................................................................85 Zandin; K. B....................................................................................72 Zgaga; Pavel....................................................................................80 Zhang; Hongsheng.......................................................................110 Zhang; Yahong..............................................................................107 Zhang; Yuanzhi.............................................................................110 Zhao; Liz.........................................................................................56 Zhao; Xiande...................................................................................93 Zhenming; Chen...........................................................................102 Zhu; Dian........................................................................................85 Zia; Asim.......................................................................................107 Ziaee, MA, MSE, PhD, FHIMSS; Reza...............................................23 Zokaei; Keivan.................................................................................71 Zurn; James.....................................................................................64

W Wagner; Christoph..........................................................................34 Walerczyk, CLEP, HCLP, LC; Stan......................................................72 Wan; Margaret................................................................................26 Wang; Fahui..................................................................................110 Wang; John X..................................................................................81 Wang; Shuo.....................................................................................85 Ward, PMP, PgMP; J. LeRoy.......................................................43, 44

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127

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For all Taylor & Francis Group imprints please order from our Singapore Sales Office Singapore Sales Office Taylor & Francis Asia Pacific 60 MacPherson Road Block 1 #06-09 Siemens Centre Singapore 348615 Tel: +65 6508 2888 Fax: +65 6742 9356 e-mail: sales@tandf.com.sg

South Africa, Namibia, Lesotho and Swaziland

Sales Agents

Tracy Whitaker Book Promotions/Horizon Books PO Box 6836 Roggebaai 8012 South Africa Tel: +27 21 469 8900 Fax: +27 21 469 8903 Fax2Email: 0865314387 e-mail: services@jonathanball.co.za

South Asia Ryan Cooper International Sales Manager Milton Park Sales Office Tel: +44 (0) 20 7017 6113 Fax: +44 (0) 20 7017 6748 e-mail: ryan.cooper@tandf.co.uk

Pakistan

128

M. Anwer Iqbal Book Bird Mian Chambers, 3 Temple Road PO Box 518, Lahore, Pakistan Tel: +92 42 636 7275 Fax: +92 42 636 1370 e-mail: bookbird@brain.net.pk

Japan United Publishers Services Limited 1-32-5 Higashi-shinagawa Shinagawa-ku, Tokyo 140-0002 Tel: +81 (0) 3 5479 7251 Fax: +81 (0) 3 5479 7307 e-mail: info@ups.co.jp Editorial Office

Korea Se-Yung Jun ICK (Information & Culture Korea) 473-19 Seokyo-dong, Mapo-ku Seoul, Korea 121-896 Tel: +82 2 3141-4791 Fax: +82 2 3141-7733 e-mail: cs.ick@ick.co.kr

Hong Kong

Taylor & Francis Asia Pacific Suite 153, Somptueux Central 52-54 Wellington Street Central Hong Kong Tel: +852 3752 0625 / 3752 0626 Jeffrey Lim Books Sales Director Singapore Sales Office e-mail: jeffrey.lim@tandf.com.sg Andrew Kwan Manager e-mail: andrew.kwan@tandf.com.sg

China

Taylor & Francis Asia Pacific Room 1108B, Culture Square No. 59 Jia, Zhongguancun St. Haidian District Beijing 100872 P.R. China Tel: +86 10 82502670 Fax: +86 10 82502566 Jeffrey Lim Books Sales Director Singapore Sales Office e-mail: jeffrey.lim@tandf.com.sg Cynthia Ji Sales Manager e-mail: cynthia.ji@tandf.com.sg

Shanghai Region

Chris Ye Account Manager Room 2201& 2204 Hong Kong New World Tower No. 300 Huaihai Road Middle Shanghai 200021 P.R. China Tel: +86 21 23263671 e-mail: chris.ye@tandf.com.sg

Guangdong Region

Cherry Wang Sales Executive e-mail: cherry.wang@tandf.com.sg

Singapore and Indonesia

Mohamed Feroz Assistant Sales Manager Singapore Sales Office e-mail: mohamed.feroz@tandf.com.sg

Thailand

Taylor & Francis Asia Pacific Jeffrey Lim Books Sales Director Singapore Sales Office e-mail: jeffrey.lim@tandf.com.sg Nonglak Sawaithong Account Manager Tel : +66 2 639 1333 ext. 3612 e-mail: s.nonglak@tandf.com.sg

Malaysia and Brunei

Taylor & Francis Publishing Services Taylor & Francis Asia Pacific No. 23-2, Jalan PJS 8/18 Dataran Mentari 46150 Petaling Jaya Selangor Darul Ehsan Malaysia Tel: +60 (3) 5630 1361 Fax: +60 (3) 5630 1732 David Yeong General Manager Mobile: +60 (0)16 331 9923 e-mail: david.yeong@tandf.com.sg

Taiwan

Taylor & Francis Asia Pacific Room 629, 6F, No. 6, Sec. 4, Hsinyi Road Da-an District Taipei 106 Taiwan (R.O.C.) Jeffrey Lim Books Sales Director Singapore Sales Office e-mail: jeffrey.lim@tandf.com.sg Jason Lin Sales Manager Tel: +886 (2) 5551 1266 ext. 6291 e-mail: Jason.Lin@tandf.com.sg

Philippines, Vietnam and Indo-China Jeffrey Lim Books Sales Director Singapore Sales Office e-mail: jeffrey.lim@tandf.com.sg

Israel and the Palestinian Territories Emily Legge International Sales Executive Milton Park Sales Office Tel: +44 (0) 20 7017 3783 e-mail: emily.legge@tandf.co.uk

Europe Belgium, The Netherlands, France and Luxembourg Vera Piena Area Sales Manager (Maternity Cover) Taylor & Francis P.O. Box 447 2300 AK Leiden The Netherlands Tel. 0031 (0) 715243084 F: 0031 (0) 71 523 4571 Mobile: +31 (0)6 194 709 42 e-mail: vera.piena@taylorandfrancis.com

Nordic Countries Eva Nyika Sales Representative Taylor & Francis Scandinavia Kungsbroplan 3 A, 1st Floor P.O Box 3255 SE-103 65 Stockholm, Sweden e-Mail eva.nyika@tandf.co.uk

Germany, Austria and Switzerland Gabriela Mauch Area Sales Manager

Taylor & Francis Group (Books Ltd)

Karlshofstr. 22 70599 Stuttgart, Germany Tel: +49 (0)711 7207231 Fax: +49 (0)711 7220668 Mobile +49 (0)173 9059469 e-mail: gabriela.mauch@tandf.co.uk

Spain, Portugal, Italy, and Greece Philip Veysey Area Sales Manager Príncipe de Vergara 109, 28002 Madrid, Spain Tel: +34 91 700 0688 Fax: +34 91 141 2304 Mobile: +34 68 777 3678 e-mail: philip.veysey@informa.com

Eastern Europe Marek Lewinson (Humanities and Social Sciences) Bohaterewicza 3/45 03-982 Warsaw, Poland Tel/fax: +48 (0) 22 6714819 Mobile: +48 (0) 602 707 037 e-mail: mlewinso@it.com.pl Radek Janousek (Science and Technology) Pod Nouzovem 972/21 197 00 Prague, Czech Republic Tel: +42 (0) 28 658 49888 Mobile: +42 (0) 602294014 e-mail: radek@mareklewinson.com

England and Wales London and Eastern England James Whittle Area Representative Mobile: 07802 536233 e-mail: james.whittle@tandf.co.uk

West Midlands, Southern England, the South West and South Wales John Blake Area Representative Mobile: 07889 263 857 e-mail: john.blake@tandf.co.uk

North and Northwest England, East Midlands and North Wales Lucy Pink Area Representative Mobile: 07860 633156 e-mail: lucy.pink@tandf.co.uk

North of England, Scotland, Ireland and Northern Ireland Nick Pepper Area Representative Mobile: 07825 748476 e-mail: nick.pepper@tandf.co.uk

Library Supply Nigel Berkeley Library Supply and London Key Accounts Manager Mobile: 07795 968206 e-mail: nigel.berkeley@tandf.co.uk

Online Retailers Rod Abraham Assistant UK Sales Manager Mobile: 07860 380 814 Fax: 01372 273 744 e-mail: rod.abraham@tandf.co.uk

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