Healthcare Management Fall 2009 catalog

Operations for Health Care Decision Makers John M. Shiver College of Health and Human Services, George Mason University, Fairfax, Virginia, USA

David Eitel York, Pennsylvania, USA

This landmark book provides senior-level Emergency Department (ED) managers and health care administrators with essential tools to make their job easier in the wake of a national crisis in ED capacity. It explores the relationships of individual stakeholders and illustrates how information technology can play an important role in improving the performance of the ED. It also demonstrates how to improve financial performance, specialty services, and billing and collections functions. Because there are so many unpredictable elements related to the emergency room environment, this text explains how to predict patient volumes, flow, and space needs, using historical data to best plan for the unknowns.

Catalog no. PP3775 | December 2009 | c. 160 pp. | Soft Cover | ISBN: 978-1-4200-8377-4 | $69.95 / £44.99

Workplace Clinics and Employer Managed Healthcare A Catalyst for Cost Savings and Improved Productivity A. Michael La Penna The La Penna Group, Grand Rapids, Michigan, USA

The advent of organizations considering an on-site approach to the delivery of healthcare services increases in direct proportion to the rising of healthcare costs. This volume is a how-to manual on the design and implementation of an on-site program and presents the challenges and benefits of such a system. Topics discussed include hospital and specialty contracting; employee choice concerns; cost-control; ancillary services such as pharmacy, lab testing, physical therapy, and imaging; workers compensation issues; benefits consultants; quality vs. value analysis; and other considerations. A case study is provided that follows the implementation of a program from inception to introduction.

Catalog no. PP2448 | December 2009 | c. 168 pp. | Soft Cover | ISBN: 978-1-4200-9244-8 | $54.95 / £34.99

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Optimizing Emergency Department Throughput

New and Recent Releases from Productivity Press

Catalog no. K10196 | December 2009 | c. 120 pp. | Soft Cover | ISBN: 978-1-4398-0350-9 | $28.95 / £18.99

Fall 2009 Update Healthcare Management

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Based on Hiroyuki Hirano's classic 5 Pillars of the Visual Workplace and modeled after the Shingo Prize-winning Shopfloor Series for Lean Manufacturers, this work adopts a reader-friendly format to provide all of the information needed to understand and efficiently implement Lean methodology in a healthcare setting. Written by the principals involved with the Rona Consulting Group, who were responsible for the groundbreaking implementation of the Toyota Production System at the Virginia Mason Medical Center, it provides a wealth of transferable examples along with a step-by-step, hands-on guide that will demonstrate how to get an entire organization positively involved in the process.

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Productivity Press is a premier source of cutting-edge lean tools and authoritative resources. Founded on the Toyota Production System and grounded in the newest improvement strategies, our materials support healthcare professionals and stakeholders in their drive to improve the overall quality and performance of healthcare systems. To learn more, visit our website at ProductivityPress.com, or call toll-free at 1.888.319.5852.

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Fall 2009 Update - Healthcare Management Healthcare Delivery in the U.S.A. An Introduction

Discharge Planning Handbook for Healthcare

Margaret F. Schulte

Top 10 Secrets to Unlocking a New Revenue Pipeline

Grand Valley State University, Grand Rapids, Michigan, USA

Ali Birjandi

“The more non-health professionals who read this book, the sooner we’ll see efficiency and effectiveness in medical care.

—Jeff Bauer, Author of Paradox and Imperatives in Health Care

Operational Performance Improvement, ProMedica Health System Toledo, Ohio, USA

Lisa M. Bragg

Whether our healthcare system reached its current crisis by way of misaligned policy or by way of self-interest, what matters now is that creative healthcare providers and business experts adept at problem solving stand ready to weigh in with viable solutions. But first they must be ordained in the terminology and the layers of confusion that have become endemic to the system. Margaret F. Schulte has made her reputation explaining healthcare to IT professionals, students, and others not savvy to the arcane structures of the current system. With clarity that defies the complexity of the problem, Dr. Schulte distills the whole of the U.S. healthcare system into something comprehensible if not logical and consequently, remediable.

Waterville, Ohio, USA

Hidden opportunities to improve profits in the healthcare industry abound in the area of discharge planning. Based on 25 years of experience, Birjandi and Bragg show hospital administrators and directors how they can tap into new revenue using the Six Sigma DMAIC model (Define, Measure, Analyze, Improve, and Control). The book’s step-by-step implementation strategy highlights five concepts: redefining the whole idea of discharge planning, focusing on the right metrics, augmenting re-design with Lean concepts, applying a practical approach to improvement, and creating a results-oriented culture. The book includes a comprehensive case study as well as a spreadsheet that can be used to track success.

Catalog no. PP8493 | October 2009 | 144 pp. | Soft Cover | ISBN: 978-1-4200-8493-1 | $49.95 / £25.99 Catalog no. PP7392 | January 2009 | 208 pp. | Soft Cover | ISBN: 978-1-56327-392-6 | $59.95 / £38.99

Value Stream Mapping for Healthcare Made Easy Cindy Jimmerson Lean Healthcare West, Missoula, Montana, USA

“I would highly recommend this book to anyone desiring to genuinely adopt the Toyota approach to the healthcare industry and to do so with confidence. This is the real deal."

— Ken Pilone, President, Sterling Methods Consulting Group, LL

This volume introduces readers to this simple but essential method from the Toyota Production System, the well-known Value Stream Map (VSM). It offers an easy to learn introduction to VSM that will enable readers to look at any process with different eyes. It is a proven, high-level view tool that can be used in evey aspect of healthcare to identify, understand, and improve processes. The book also highlights simple-to-use data collection and interpretation as part of the VSM process.

Catalog no. PP7852 | August 2009 | 119 pp. | Soft Cover | ISBN: 978-1-4200-7852-7 | $54.95 / £34.99

Statistical Analysis for Decision Makers in Healthcare, Second Edition Understanding and Evaluating Critical Information in Changing Times Jeffrey C. Bauer Designed for the busy healthcare professional who needs to collect, analyze, and/or evaluate data, this readily accessible work explains the fundamental concepts, uses, and misuses of statistics. Without jargon or mathematical formulas, the author introduces the practice of quantitative analysis to provide an understanding of the principles of scientific inquiry, applied to clinical medicine, program evaluation, policy analysis, management, accounting, and research. The book discusses practical scientific methods to show why statistics cannot compensate for bad science or bad data. It will help readers to intelligently evaluate the many numbers that cross their desk in the normal course of business.

Healthcare Transformation

Improving Quality, Patient Safety, and Employee Satisfaction

A Guide for the Hospital Board Member

Mark Graban

Maulik S. Joshi

ValuMetrix Services, Ortho-Clinical Diagnostics, Inc., Dallas,Texas, USA

“Mark Graban is the consummate translator of the vernacular of the Toyota Production System into the everyday parlance of healthcare.

With each concept and its application, the reader is challenged to consider what is truly possible in the delivery of healthcare if standardized systems borrowed from reliable industries were implemented.

Graban provides those trade secrets in an understandable and transparent fashion.”

— Richard P. Shannon, MD, Chairman Department of Medicine, University of Pennsylvania School of Medicine

Network for Regional Healthcare Improvement, Easton, Maryland, USA

Bernard J. Horak Health Systems Administration Programs, Georgetown University, Washington DC, USA

— Newt Gingrich, Former House Speaker, Founder, Center for Health Transformation

“At a time when we are overwhelmed by the staggering evidence that healthcare systems that we depend on often fail us, here is a book that captures the power of real transformation.”

— Frank Christopher, PBS producer of the series “Remaking American Medicine”

While there is plenty of data identifying where healthcare in America falls short, it can be a challenge to find practical, hands-on information about how to fix it. The critically acclaimed work changes that. It provides a look at how principles borrowed from industry—in specific Toyota’s concept of Lean manufacturing—can be applied to make healthcare safer, as well as more effective and less costly. The book is a compilation of case studies from units in different hospitals around the Pittsburgh region that successfully applied industrial principles to the benefit of patients and the satisfaction of employees. This book has received rave reviews from a large number of public policy and health experts.

Catalog no. PP7367 | 2008 | 224 pp. | ISBN: 978-1-56327-367-4 | $39.95 / £25.99

Transformative Quality The Emerging Revolution in Health Care Performance Mark Hagland Chicago, Illinois, USA

Looking for ways to improve quality and cut costs, health care organizations are in the midst of overhauling all of their operational systems as they seek to achieve heightened levels of quality. After providing a historical perspective and an analysis of the changing demands and demographics behind this current push, noted health care writer Mark Hagland provides a thorough look at in-depth case studies involving dramatic transformations in health delivery systems of varying complexity. Hagland also looks at the role of information technology in these transformations and discusses likely outcomes and future trends.

Catalog no. PP8492 | January 2009 | 174 pp. | ISBN: 978-1-4200-8492-4 | $49.95 / £31.99

— Alexander (Rusty) Sloan, MD, MACP, Lt. General, USAF, Retired

Designed for easy reference by people with busy schedules, this concise manual provides hospital board members and executives with practical guidance on how to become actively engaged in the transformation of their organization. It focuses on how the healthcare industry as a whole is transforming and stresses the importance of having board members who are able to provide leadership. The manual is ideal for orienting new board members and for providing experienced members with insight on key issues. It supplies questions to ask stakeholders that will facilitate engagement. Each chapter is organized around action steps designed to build organizational quality and facilitate change.

Catalog no. PP3805 | January 2009 | 280 pp. | Soft Cover | ISBN: 978-1-4200-8380-4 | $44.95 / £28.99

Catalog no. K10283 | May 2009 | 128 pp. | Soft Cover | ISBN: 978-1-4398-0506-0 | $39.95 / £24.99

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"Every person who cares about modernizing health in America should read this book. If we could understand the Toyota system in health we would save thousands of lives and billions of dollars."

"This book is a ‘must-read’ resource for hospital management teams and board members. The content is supported by extensive knowledge and practical current experience of the authors."

A must read for those serious about real reform, this book has received universal acclaim from industry insiders and reform advocates. Drawing on his years of working with hospitals, Graban explains why and how Lean can be used to improve safety, quality, and efficiency in a healthcare setting. After highlighting the benefits of Lean for patients, employees, physicians, and the hospital itself, he explains how Lean manufacturing staples, such as value stream mapping and process observation, can help hospital personnel identify and eliminate waste in their processes, effectively preventing delays for patients, reducing wasted motion for caregivers, and improving quality of care.

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Naida Grunden Naida Grunden, L.L.C. - Medical Communications, Bellingham, Washington, USA

Futures Practice, ACS Health Care Solutions, Chicago, Illinois, USA

Catalog no. K10061 | May 2009 | 160 pp. | Soft Cover | ISBN: 978-1-4398-0076-8 | $49.95 / £30.99

Shingo Prize Winner!

Lean Hospitals

The Pittsburgh Way to Efficient Healthcare Improving Patient Care Using Toyota Based Methods

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