The Complete Hospitals KPIs

2. The Complete Hospitals Framework

The Complete Hospitals Framework is not one single design but a series of six management tools. These are intended to give a CEO or COO tasked with developing or managing a hospital the right framework, questions, process, KPIs and cost benefit analysis tools to ‘set the design brief’ for a hospital and then later to measure their own success or to find opportunities to improve. These tools are:

Tool

1. The Complete Hospitals Framework

2. The Complete Hospitals Governance board 3. The Complete Hospitals KPIs

4. The Complete Hospitals five-step process 5. The Complete Hospitals ‘pattern book’

6. The Complete Hospitals Green Book Cost Benefit Analysis tool

Purpose

• Setting the overall requirements and metrics for hospitals that improve wellbeing • Suggested board members nationally and locally for hospital delivery

• KPIs by which to manage a Complete Hospital • A process of five key question types to ‘set the brief’ for a new hospital • A detailed series of 36 patterns which should be emphasised, included or not used in a design brief as the situation dictates • A model which, with further functionality, can serves a basis for making design decisions trading off present costs for long term gains

Underpinning this suite of tools is the now very robust evidence about the types of places that are good, or bad, for us. This evidence is now too clear to be ignored. Hospitals for humans which are more completely able to improve patient experiences, clinical outcomes and staff wellbeing whilst also integrating with wider civic society and health and social care will need to have seven key components. These seven components will also help deliver new hospitals more sustainably by suggesting the right approach on the critical (but too often overlooked) issues of embodied carbon and longevity and how staff and patients arrive at and interact with hospitals.

HOSPITALS SHOULD BE:

1. Interwoven with neighbourhood. 2. Beautiful places to be proud of. 3. Variety within a pattern. 4. Naturally lit and ventilated spaces. 5. Enclosed and secure. 6. Green with gardens. 7. Adaptable and resilient.