The Complete Hospitals five-step

We also suggest a governance framework for creating new Complete Hospitals and KPIs for managing them so that hospitals leaders’ eyes are kept targeted on the main prize of healthy and happy patients and staff.

Complete Hospitals Governance

Wide range of expertise • Infrastructure delivery • Clinical needs • Wellbeing-focused design • Sustainability • Commercial • Finance

Complete Hospitals KPIs

- Self-reported patient wellbeing - Self-reported patient satisfaction - Patient admission and discharge

times

- Length of stay - Adverse incidents - Mortality rates - Infection rates

- Self-reported happiness of

hospital staff

- Staff sickness rates - Operative success rates - Being up to date with training

- Self-reported happiness of

hospital visitors

- Proportion of visits to hospital

made by active travel

- Annual use of images of hospital

in media about the wider area

View looking into the arcaded main entrance court at DMRC, Stanford Hall. This is a practical space as well, used to provide a garden to enjoy, with steps, ramps and greenery and different floor finishes for amputees to practice using their new prosthetic limbs 10