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8 12
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Venipak in Lithuania
Geography
History
Operational results
About us
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22 30
18 26
16
Content
Social responsibility
The usefulness of Venipak to business
Services
Venipak in Estonia
Venipak in Latvia
OUR MISSION To deliver the client’s parcel safely and on time !
OUR VISION To look after our employees and partners and to maximally justify the aspirations of the clients, coordinating clients’ and employees’ interests.
OUR VALUES Responsibility, openness and clarity. We strive to always deal conscientiously and responsibly with employees, partners and clients. It takes openness in both planning and action and a very clear delineation of lines of responsibility to ensure the achievement of ongoing high results and organisational success. Attention to employees and partners. Our employees can only make our clients happy if they are happy themselves. Therefore, we pay constant attention to their work environment, safety and motivation. Cooperation and initiative. Within our organisation we encourage cooperation at all employee levels. We believe that innovative and practical solutions can occur to any member of the team. Satisfied client. We aim to make sure that no solution or method is adopted in our organisation unless consideration has first been given to its effect on the client’s business success.
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About us By paying particular attention to the quality of client service, Venipak seeks to become the best service provider in the field.
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Venipak is a company that provides urgent parcel delivery service and other logistics solutions in Lithuania, Latvia and Estonia. Venipak is an active participant in the expansion of the parcel delivery market and by dedicating a lot of attention to long-term links with clients, it ensures the highest quality of service delivery. Our services are used by companies that guarantee delivery of their merchandise or valuables within 24 hours. Our services are used by companies that guarantee delivery of their merchandise or valuables within 24 hours. Venipak operates as a responsible legal entity and market participant and employer. Our company makes a contribution to the good of the community not only by expanding its business and creating new employment opportunities and looking after its workers, but also by actively teaching business firms about the advantages of various types of parcel delivery solutions.
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Operational results
Income mln. EUR 10,0 8,1
4,8
3,1 2,3 2,1 1,2 1,0 0,6
2013
2012
2011
2010
2009
2008
2007
2006
2005
year
Shipments per year units. 2,500,000
1,700,00
1,100,00
700,000 500,000 450,000 300,000 200,000 100,000
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2013
2012
2011
2010
2009
2008
2007
2006
2005
year
START
2004
2006
Parcel delivery service commenced for Latvia and Estonia.
7000 kv. m.
In the summer of that year Venipak began to provide an urgent parcel delivery service in Lithuania.
2010
INVESTMENT TO QUALITY
2010
In Lithuania, Venipak gets installed in new and modern terminals all over Lithuania, with a combined floor space of 7,000 m². The terminals in Vilnius and Kaunas have modern conveyor belts that help to improve the quality of work in the establishment.
QUALITY
2010
In August Venipak gets ISO Standard 9001 certification, which confirms that there is a high level of quality control in the company.
2013
JUMP
RENEW Continuing to fulfil its business plan, Venipak updates its trademark.
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PROUD OF...
More than 1,000 clients use the company’s services.
2010
EXPANSION
NEW STAGE OF DEVELOPMENT
History
At the start of this year, parcel delivery service commenced for Latvia using the Venipak trademark.
2010
Parcel delivery service commenced for Poland.
2011
1000
oooooo oooooo
GROWTH
More than 1,100 clients use the company’s services. On an average day about 7,000 shipments and 20,000 packages.
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7000
20000
COUNTRIES WE OPERATE
EXPANSION TILL YEAR OF 2025
Lithuania
Hungary
Population 2.944 mln. area 65 300 km2
Population 9.982 mln. area 93.030 km2
Latvia
Czech Republic
Population 2.005 mln. area 64.589 km2
Population 10.467 mln. area 78.866 km2
Estonia
Slovakia
Population 1.324 mln. area 45.226 km2
Population 5.447 mln. area 48.845 km2
Poland Population 38.3 mln. area 312.685 km2
Romania Population 19.042 mln. area 237.500 km2
Bulgaria Population 7.385 mln. area 110.910 km2
Ukraine Population 44.854 mln. area 603.628 km2
Belarus Population 9.46 mln. area 207.600 km2
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Geography Expansion It is particularly important for our company to continually respond to client needs, not to stand still, but to dynamically adapt to changing requirements. We started operations in Lithuania in the summer of 2004, and by 2006 we were already able to offer parcel delivery services to the other Baltic countries – Latvia and Estonia. By 2020 we plan to operate in Hungary, the Czech Republic, Poland and Slovakia; and by 2025 in Romania, Bulgaria, Ukraine and Belarus. Venipak will be able to offer modern logistics solutions to clients beyond Lithuania as well. Parcel delivery will be more rapid for Lithuanian businessmen trading in the markets of those countries. /13
Venipak in Lithuania SHIPMENTS Every day we transport more than 7,000 shipments and 20,000 packages just within the territory of Lithuania, with our services being used by about 1,300 companies. TERMINALS The combined floor space of all the Venipak terminals in Lithuania is over 6,000 m². They contain modern equipment, which enables us to offer our clients a quality of service that meets ISO standards. ANALYSIS
market share held 5%
ac c
6%
ord in
7% 30%
e* om inc to
Co uri er s
r
e vic
ider v o pr
g
e
We can offer our clients in Lithuania an array of logistic services ranging from delivery of goods to accounting, data analysis, merchandise tracking or even management services.
7%
13%
20% 13%
*The statistics for the 3rd quarter of the year 2013 /14
Lithuania DPD LITHUANIA
30%
VENIPAK
13%
DHL LITHUANIA
13%
TNT
7%
NĖGĖ
7% 6%
UPS LITHUANIAN POST
5% 20%
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OTHER
Venipak in Latvia Packages are delivered within 24 hours everywhere in the territory of Latvia, including the largest cities – Riga, Daugavpils, LiepÄ ja. In our modern 1,100 m² parcel despatch terminal in Riga, more than 50 couriers and 30 other staff are employed. Venipak services are already used in Latvia by major manufacturers and traders of furniture, car parts, kitchenware, office supplies and tools, including on-line retailers.
inc
e om *
Co urie r
to
se r
market share held a r e cco id rov rdi p 2% ng e 3% 1% vic 5% 1%
11% 44% 13%
20%
*The statistics for the 3rd quarter of the year 2013 /16
Latvia DPD
44%
LP
20% UPS
13%
VENIPAK
11%
OTHER
5%
TNT
3% DHL
2% 1%
ITELLA AUTOPASTS
1% /17
Venipak in Estonia Venipak parcels are delivered to any part of the country. We offer regular delivery schedules, by means of which parcels from Lithuania reach recipients in Tallinn within 48 hours and recipients in other parts of Estonia within 72 hours. For Estonia we also offer parcel tracking, which helps assure greater security and control.
VILNIUS
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Estonia
Our clients include small businesses and large ones, dealing in computer components, electrical appliances, toys, etc.
TALINN 48 h
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Venipak does not just deliver parcels to places as required. We can offer our clients an array of logistic services that assist in achieving trouble-free delivery of goods, accounting of them, collection of payment, keeping track of information about delivery and, most importantly of all – enabling clients to feel secure that their parcel will reach its destination reliably and on time.
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COD service – the possibility of the Venipak courier collecting Cash on Delivery from the recipient of the parcel
2/
POD service – the possibility of using the Venipak tracking program to see the name of the person who accepted the delivery in Proof of Delivery cases
3/
Insurance service – up to 20,000 litas per parcel in the Baltic countries
4/
3PL– Third Party Logistics provider service, in collaboration with our partners
5/
Entry of client parcel data into the Venipak tracking program
6/
Return of covering documents: leasing, CMR, invoices, etc.
7/
Return of reusable containers
8/
Checking of returns as per invoices
9/
Possibility of creating a client parcel tracking system or entering client parcel data into the Venipak parcel tracking program
10/
Images of parcels and palettes available in the Venipak parcel tracking program
11/
Delivery of parcels within 24 hours or at an agreed time
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Services
1/
Venipak – a reliable partner in business.
Our main aim is to help you fulfil your obligations to your clients, i.e. to get your goods to the purchasers or the end users by the next working day.
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Services 1/
2/
3/
4/
5/
We have developed a modern parcel transportation infrastructure, which means our professional experts can help you find the fastest and most reliable solution in keeping with your business needs. Contented clients are an essential component of successful Venipak operations. All our clients get personal access to the Venipak parcel tracking program, so you always know what’s happening to your package or parcel. This helps Venipak clients work smarter and faster, saving precious time. The company has equipped its couriers with hand-held computer/scanners that they can use to receive instructions and directions, to notify the whereabouts of parcels in transit and to transmit confirmation of delivery in real time. If you are sending documents, packages or palettes within Lithuania or to Latvia or Estonia, you can always be sure that Venipak will deliver them reliably, on time and for the best price. For these reasons we are one of the market leaders in the countries we operate. Our clients work in various business sectors, including as wholesale and retail traders in the sectors of car parts, tools, domestic appliances, office supplies, computers, work clothes, packaging materials, kitchenware, beverages and other fields.
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OUR COMMITMENTS LOWER COSTS Use of modern infrastructure enables us to offer service at an optimal price. You save on expenditure on employees and logistics. ATTENTION TO CLIENTS Our professional staff are always ready to help you. They will decide on the best way for sending your parcel and if any problems arise they will immediately set to work finding a solution. PROFESSIONAL COURIERS You can rest assured that your clients will be impressed by our delivery staff, who are professional and polite workers who know how to deal with people correctly.
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2/
3/
Eliminates the need to create a goods delivery roster for your clients. With Venipak, goods are delivered as required, when the client submits an order.
You pay only for the number of parcels actually despatched. No need to maintain a logistics section even when sales are low.
4/
Using the Venipak parcel tracking program you will be able to download reports by various criteria to analyse your logistics expenditure and to accurately calculate how much it costs you to send goods to a particular client.
5/
No need for an employee to collect payment for the delivered goods. Using our C.O.D. service, the courier will do it for you.
6/
No need for the client to sign an invoice as proof of delivery. No need for an employee to collect payment for the delivered goods. Using our P.O.D. service, the Venipak delivery document is proof enough.
7/
Venipak parcel insurance covers damage done to your goods or valuables by automobile accidents, natural disasters or theft.
8/
If you represent a large company that despatches many parcels every day, you can link your business’s accounting system with ours.
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The usefulness of Venipak to business
1/
Eliminates the need to have a logistics section or to hire a driver. This will also eliminate worries associated with automobile maintenance, driver’s holidays, illnesses, etc.
Social responsibility In its daily work, Venipak strives to make clients happy and satisfied with our services. We endeavour to ensure the wellbeing of employees in the job opportunities we create. We demonstrate our civic-mindedness by supporting projects that help society function smoothly. SUPPORT Since the beginning of 2013 we are permanent supporters of the Avevitus social development and rehabilitation centre in Lithuania. This organisation is a not-for-profit multifunctional development and therapy centre that provides effective supplementary special training for children with disabilities, arranging leisure activities for them and helping their families to cope. At this centre, children with special needs are taught to understand and manage their disability, to take care of themselves and to find their way around their surroundings. The activities improve the development of their fine motor skills and their cognitive and physical abilities, helping the children achieve positive emotions and self-confidence. /31 /2
VENIPAK LITHUANIA S.Zukausko str. 49, Vilnius, Lithuania Phone: +370 5 2107717 Fax: +370 5 2788780 e-mail: info@venipak.lt VENIPAK LATVIA Mellu탑u str. 1-7, Riga, Latvia Phone: +371 6601 6601 e-mail: info@venipak.lv VENIPAK ESTONIA Ehitajate str. 114, Tallinn, Estonia Phone: +372 641 4481 e-mail: info@venipak.ee www.venipak.com