Post Meeting Review Notes - HR Leaders Peer Exchange

HR Leaders Peer Exchange - HR's role in developing global organisations Hosted at IMD Business School, supported by Education First

HR Leaders Peer Exchange !

123#45617+66#68!99$#*"+6+7:+"6;# </&/'#7&(&)=>.&/5!6-)77!8%$9)++$%!$9!:7$;'7!<)'=)%+->&!

2&(?.&#2&@/%A)B=5!8%$9)++$%!$9#?%@'A>+'(>$A'7!B)-'C>$%!'A=!DA()%A'(>$A'7!E'A'@)0)A(! !

8<6+#6:531+6# 3%)#*CDD%/5!:%$/&!F*!G>%),($%5!H++$,>'()=!B%>(>+-!.$$=+!:%$/&!IHB.J! 6?%E.%/#F%DDG5!#->)9!F/0'A!*)+$/%,)+!<)'=)%+->&!?99>,)%5!HC'A'=)! !

K-)!0))(>A@!L'+!-$+()=!'(!DEG!B/+>A)++!6,-$$75!<'/+'AA)!$A!3MN3O!H&%>7!12345!+&$A+$%)=!;P! Q=/,'(>$A!.>%+(R! # 9(0&/=)&?=H/#'%)=0/#%AHDC?=H/# HA'A=!%)9)%%)=!($!C'%>$/+!+>@A>9>,'A(!+()&+!>A5!'A=!>A97/)A,)+!$A5!$%@'A>+'(>$A!=)+>@A!(->AS>A@R! !

• B%>(>+-!Q'+(!DA=>'!#$0&'AP!I3422J!T!(-)!9>%+(!U$>A(!+($,S!,$0&'AP5!9$%0)=!($!)V(%',(!C'7/)!L>(-!

7>0>()=!7>';>7>(PR! • W)=@)L$$=!I9$/A=)=!3XOYJ!>A!L-$+)!9',($%>)+!=$/;7)N)A(%P!',,$/A(>A@!,$00)A,)=R! • E'V!W);)%!I3Z4MN3Y12J!T!'%(>,/7'()=!(-)!7)@'7N%'(>$A'7!0$=)7!$9!;/%)'/,%',PR! • K'P7$%>+05!67$'A!'A=!(-)![$A=%'(>)99!W'C)R!

W)!'%)!A$L!>A!'A!)%'!L-)A!8>S)((P!'A=!$(-)%+!,-'77)A@)!,$AC)A(>$A'7!,$A,)&(+!$9!,'&>('7>+(!C'7/)! ,%)'(>$A5!@7$;'7>+'(>$A!>+!)C)%PL-)%)5!'A=!(-)!A),)++>(P!$9!(-)!\$99>,)]!>+!)C'&$%'(>A@R!D(!>+!A$!7$A@)%!

9)'+>;7)!($!-'C)!,7$+)=!$%@'A>+'(>$A'7!;$/A='%>)+!T!0$%)!$&)A5!,$AA),()=!'A=!,$77';$%'(>C)!0$=)7+! '%)!%)^/>%)=R!K-)!0'(%>V!+(%/,(/%)+!$%>@>A'(>A@!>A!(-)!3Y42+!-'C)!($!'=U/+(!($!'!0$%)!\=)0$,%'(>,]! =>+(%>;/(>$A!$9!'/(-$%>(P!T!0$%)!-$%>_$A('7!(-'A!->)%'%,->,'7!+(%/,(/%)+R! ! `)L!$%@'A>+'(>$A'7!9$%0+!'%)!)0)%@>A@5!';$/(!L->,-!(-)$%P!'A=!)V&)%>)A,)!>+!+(>77!9$%0>A@R!!

• \F$77$L]!T!;/>7=>A@!$A!(-)!$/(+$/%,>A@!0$=)7!=)C)7$&)=!;P!8)%$(a!)V'0&7)+!T!b6!H%0P5!BB#R!!

• !\E$=/7'%]!T!&%$=/,(+c+)%C>,)+!'%)!=)C)7$&)=!>A!\,-/AS+]!;P!=>99)%)A(!>A()%A'7!'A=!)V()%A'7! &%$C>=)%+a!(-)!,-'77)A@)!>+!@)((>A@!>A()%9',)+!%>@-(!+$!(-'(!(-)!$/(,$0)!'&&)'%+!/A>9>)=R! • \d>%(/'7]!T!>A,7/=>A@!()0&$%'%P!$%@'A>+'(>$A+!9$%0)=!'%$/A=!;%'A=)=!&%$=/,(!'A=!+)%C>,)+5!/+>A@! (),-A$7$@P!($!7>AS!&)$&7)5!'++)(+!'A=!>=)'+R!

*)N+(%/,(/%>A@!T!-)'CP!&%$,)++)+!L>(-!,$77'()%'7!='0'@)!T!+-$/7=!@%'C>('()!($L'%=+!\%)N,$A9>@/%'(>$A]5!

0$%)!9%)^/)A(!'A=!7)++!=%'+(>,!>A()%C)A(>$A+!/+>A@!;$(-!>A()%A'7!'A=!)V()%A'7!,$0&$A)A(+R! !

DA!=>+,/++>$A5!HA'A=!9)7(!(-'(!(-)%)!+-$/7=!;)!0$%)!9$,/+!$A!$%@'A>+'(>$A!=)+>@A!>A,7/=>A@!

• 0$%)!%>@$/%!>A!/A=)%+('A=>A@!)V()%A'7!9$%,)+!'A=!(-)!9/(/%)5!)+&),>'77P!(-)!=>@>('7!%)C$7/(>$A! • ;)>A@!0$%)!%)+&$A+>C)!($!C'%>)=!+('S)-$7=)%+!T!7)'=)%+!,'A!A$!7$A@)%!U/+(!=)0'A=!,$00>(0)A(R! HA=P!`)L'77!,$00)A()=!(-'(!(-)!&'+(!)V&)%>)A,)!'A=!+)79N>A()%)+(!$9!S)P!&7'P)%+!%)0'>A)=!&$L)%9/7! >A->;>($%+!($!9/(/%)N9$,/+)=!=)+>@AR!HA'A=!,>()=!)V'0&7)+!$9!$%@'A>+'(>$A+!L-$!@)A/>A)7P!>AC$7C)=!

P$/A@!('7)A(!>A!+(%'()@P!=)C)7$&0)A(!T!;/(!(-)+)!L)%)!+(>77!(-)!)V,)&(>$A+R! !

8.&/0=/0#'%>&/')#IH(#!"# HA'A=!+/@@)+()=!(-)!12!P)'%!$7=!F*!%$7)!9%'0)L$%S+!'%(>,/7'()=!;P!G'C)!b7%>,-!A))=)=!%)NC>+>(>A@R! F)!$99)%)=!'!A)L!(P&$7$@P!$9!=)0'A=!'A=!+/&&7PN+>=)!%$7)+!9$%!=>+,/++>$AR! • *)+$/%,)!0'A'@)%!T!%),$A9>@/%>A@!-/0'A!%)+$/%,)+!I&)%0'A)A(c()0&$%'%PJ!'A=!&$7>,>)+!'%$/A=! )0)%@>A@!;/+>A)++!A))=+R! • H++/%'A,)!&%$C>=)%!T!=)C)7$&>A@!+/+('>A';>7>(P!$9!$%@'A>+'(>$A!'A=!&%',(>,)+R!!

• E)=>'!&7'P)%!T!,%)'(>A@!;%'A=!'((%',(>$A!'A=!,$00>(0)A(!I)V&)%(>+)!>A!)0)%@>A@!(),-A$7$@PJR! • F/0'A!,'&>('7!;/>7=)%!T!;/>7=>A@!,'&';>7>(P!'A=!(-)!,$A()V(!9$%!,$A(>A/>A@!@%)'(!&)%9$%0'A,)R! "!#$%&$%'()!*)+)'%,-!.$%/0!1234!

!

1!

!

HR Leaders Peer Exchange !

F*!+&),>9>,'77P!A))=)=!($!;),$0)!)V&)%(!>A!>A()%&%)(>A@!'A=!=)&7$P>A@!A)L!0$=)7+5!A$(!->+($%>,!$A)+R! ! # 8"J#-H>>%/?&(G# # :-$+-'7!'A=!B'%(7)((!>A!E'A'@>A@!',%$++!B$%=)%+!I3YZYJ!&%$C>=)=!'!=)9>A>(>C)!(P&$7$@P!$9!-$L! # @7$;'7>+>A@!$%@'A>+'(>$A+!=)C)7$&5!)>(-)%!'+!'!L-$7)!$%!L>(->A!;/+>A)++!/A>(+R!! # ! # • DA()%A'(>$A'7!T!'==>A@!($!=$0)+(>,!$&)%'(>$A+! # • E/7(>NA'(>$A'7!T!0/7(>N7$,'7!0$=)7! # • :7$;'7!T!L>=)!@)$@%'&->,'7!+&%)'=5!;/(!%)('>A>A@!+(%$A@!,)A(%'7!,$A(%$7! # • K%'A+A'(>$A'7!T!\A)(L$%S)=]!$%@'A>+'(>$A+!;'7'A,>A@!,)A(%'7!'A=!7$,'7!'/(-$%>(P! # # #*.]+!%)&$%(!K-)!,-'77)A@)!$9!$&)%'(>A@!@7$;'77P!I122XJ!&%$C>=)=!,$0&%)-)A+>C)!@/>='A,)!';$/(! # -$L!($!=)&7$P!-/0'A!,'&';>7>(>)+!L>(->A!+/,-!+(%/,(/%)+5!'A=!'A(>,>&'()=!0/,-!$9!(-)!%'=>,'7! # ,-'A@)!>A!;/+>A)++!0$=)7+!'A=!$&)%'(>A@!&%',(>,)+!(-'(!(-)!>A()%A)(!-'+!)A,$/%'@)=R! # ! # 8)%-'&+!(-)!0$+(!+>@A>9>,'A(!)0)%@>A@!0$=)7!>+!+$N,'77)=!\b;)%>+'(>$A]!T!)C)A!(-)!&$&/7'%!&%)++! # A$L!('7S+!';$/(!$%@'A>+'(>$A!=)+>@Ah!T!,$0;>A>A@!$&)A!'A=!\+$,>'7]!$%@'A>+'(>$A!,$A,)&(+R! # F$L)C)%5!'+!L>(-!&%),)=>A@!$%@'A>+'(>$A'7!0$=)7+5!(-)%)!,'A!;)!\='%S!+>=)+]!($!('S)!',,$/A(!$9!T! # 7>S)!$/(+$/%,>A@5!b;)%>+'(>$A!-'+!&$()A(>'77P!A)@'(>C)!'+&),(+5!L>(-!)V,)++>C)!>0;'7'A,)+!>AC>(>A@! # +$,>)('7!;',S7'+-R! # <4JK)#&EE(H&-.#?H#'%A%DHE=/0#0DHL&D#H(0&/=)&?=H/)# G)+!8/77)A!)V&7'>A)=!(-)!=)+>@A!&%>A,>&7)+!$9!(->+!9'+(!@%$L>A@!($&!e2!.K6Q5!31OS!)0&7$P))!,$0&'APR! !

• #$A(>A/>(P!'A=!+(';>7>(P!$9!7)'=)%+->&!T!9'0>7P!=$0>A'()=5!U/+(!9$/%!@%$/&!#Q?+!>A!Z3!P)'%+R! • 6(%'()@>,!&/%&$+)!T!7$A@N()%0!-)'7(-P!,'+-!@)A)%'(>$A!($!)A';7)!+/+('>A';>7>(PR! • d)%P!C'%>)=!&$%(9$7>$!$9!;/+>A)++)+!T!'C$>=>A@!\$A)N+>_)!9>(+!'77]!(->AS>A@!'A=!&%',(>,)+R! • F>@-!=)@%))!$9!'/($A$0P!$9!41!&%$9>(!,)A(%)+c;%'A=+!T!U/+(>9P!P$/%!+(%'()@>)+!'A=!(-)!,)A(%)!L>77! ;',S!P$/!'A=!;'AS!P$/R!K->+!,%)'()+!7'+(>A@!,$00>(0)A(!'A=!9/%(-)%!7)'=)%+->&!+(';>7>(PR! • <>@-(!=>C>+>$A'7!'A=!-)'=!$99>,)!+/&)%C>+>$A!T!;/(!->@-!=)@%))!$9!,$AA),(>C>(PR!e22!Ff!+('99!'%)! \+/&)%!;%$S)%+]!N!,$A+('A(7P!(%'C)77>A@5!>A97/)A,>A@5!9',>7>('(>A@5!-$%>_$A!+,'AA>A@5!,-'77)A@>A@R! • #)A(%'7!>AC$7C)0)A(!>A!(-)!=)C)7$&0)A(!$9!(-)!($&!3O2!)V),/(>C)+!'A=!+/,,)++>$A!&$$7!$9!O22a!

(-)!:%$/&!#Q?!+&)A=+!e2g!$9!->+!(>0)!$A!&)$&7)!>++/)+R! • #7)'%!+)(!$9!&)%9$%0'A,)!='+-;$'%=+!9$%!'77!;/+>A)++)+5!('>7$%)=!($!(-)>%!A))=+5!9$,/+>A@!$A!(-)!

7$A@N()%0!P)(!@>C>A@!0'A'@)0)A(!()'0+!(-)!9%))=$0!($!'7()%!+-$%(N()%0!('%@)(+!'+!A))=)=R! DA!+/05!HB.!>+!'!(%'A+A'(>$A'75!A)(L$%S)=5!,$77)@>'()!$%@'A>+'(>$A5!/+>A@!A)(L$%S!'A'7P+>+!($$7+!($! /A=)%+('A=!'A=!%)>A9$%,)!>(+!$%@'A>,!+(%)A@(-+R!D(!>+!A$(!'!,$A@7$0)%'()!T!;/+>A)++)+!'%)!)V&),()=!($! +/&&$%(!'A=!'==!C'7/)!($!)',-!$(-)%R! !

K-)!:%$/&!F*G!%$7)!>+!($!)A+/%)!(-)!%>@-(!7)'=)%+!'%)!>A!(-)!%>@-(!&7',)!'(!(-)!%>@-(!(>0)5!'A=!'%)! %)L'%=)=!>A!'A!)99),(>C)!L'Pa!'A=!($!',(!'+!@/'%=>'A!$9!(-)!@%$/&!$&)%'(>A@!0$=)7!'A=!&%>A,>&7)+R! K-)!7'(()%!'%)!'%(>,/7'()=!>A!'!\*)=!B$$S]!'A=!@$C)%A'A,)!&%$,)++)+!(-'(!'%)!0$%)!';$/(!+/&&$%(>A@!

(-'A!,$A(%$77>A@5!;/(!L->,-!&%$C>=)!'!+$/A=!9%'0)L$%S!>A!L->,-!'/($A$0P!,'A!;)!&%',(>+)=R!K-)! ,$A+('A(!>AC)+(0)A(!>A!+(';7)!'A=!&%$=/,(>C)!%)7'(>$A+->&+!&%$C>=)+!;$(-!@7/)!'A=!-)'7(-P!+(>0/7/+R! !

G)+!&%$C>=)=!(-%))!)V'0&7)+!($!=)0$A+(%'()!-$L!=>99)%)A(!;/+>A)++)+!L)%)!>A!(-)>%!,-'77)A@)+5!

7>9),P,7)+5!'A=!'&&%$',-)+!($!;/+>A)++!'A=!)C)A!&)$&7)!0'A'@)0)A(!T!;),'/+)!(-)>%!,>%,/0+('A,)+! =)0'A=!(->+R!K-)!&$>A(!>+!($!+-'%)!'A=!7)'%A!9%$0!=>C)%+)!)V&)%>)A,)+!T!'+!(->+!-)7&+!$(-)%+!0'A'@)! ,/%%)A(!'A=!9/(/%)!,-'77)A@)+!T!'A=!/+)!%),$@A>(>$A!($!>A+&>%)!;$(-!&)%9$%0'A,)!'A=!+-'%>A@R! 6>0>7'%7P!>A!0'A'@>A@!('7)A(!'A=!+/,,)++>$A5!L->7)!(-)%)!>+!'!7)'=)%+->&!+/,,)++!&%$9>7)5!>(!>+!A$(!'! ,-),S!7>+(R!HB.!=$)+!A$(!L'A(!,7$A)+R!D(!L)7,$0)+!0'C)%>,S5!)C)A!\+&>SP]!&)$&7)!IL>(->A!;$/A='%>)+JR!

"!#$%&$%'()!*)+)'%,-!.$%/0!1234!

!

e!

!

HR Leaders Peer Exchange ! !

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a!%)7'(>$A+->&+!A))=!($!;)!L$%S)=!'(R! ! !

! ! ! ! ! ! ! ! ! ! ! ! ! !

8%$0$()!=>C)%+>(P!L>(->A!+/;N,/7(/%)+!T!'A=!;)!,7)'%!';$/(!L-'(!P$/!0)'A!;P!=>C)%+>(P5!'A=!';$/(!

L-P!'A=!L-)%)!>(!'==+!C'7/)!'A=!)A-'A,)+!&)%9$%0'A,)R!I`$()i!@)A=)%!>+!U/+(!$A)!=>0)A+>$ARJ! • G>C)%+>(P!&%$C>=)+!0$+(!;)A)9>(!L-)%)!0/7(>&7)!&$>A(+!$9!C>)L!'%)!A))=)=!T!9$%!)V'0&7)!=)C>+>A@! +$/A=!+(%'()@>)+!>A!/A,)%('>A!,$A()V(+5!+(>0/7'(>A@!>AA$C'(>$A!'A=!'='&(';>7>(P5!=)C)7$&>A@!('7)A(5!

0'A'@>A@!>A!0/7(>N,/7(/%'7!,$A()V(+5!>A()@%'(>A@!A)L!',^/>+>(>$A+!$%!0)%@>A@!;/+>A)++!/A>(+R!!

• G>C)%+>(P!-)7&+!($!'C$>=!(-)!='A@)%+!$9!\=$0>A'A(!&)%+&),(>C)+]5!+()%)$(P&>A@!'A=!=>+)A@'@>A@! &)$&7)!;P!=>+%)+&),(>A@!(-)0R!!

Q0;%',)!'A=!,$AA),(!0/7(>&7)!+$/%,)+!$9!>=)A(>(PR! • QA,$/%'@)!/A=)%+('A=>A@!T!'A=!%)+&),(!T!$9!;$(-!&)%+$A'7!'A=!@%$/&!>=)A(>(>)+R! • EBD!T!E'&!(-)!=>99)%)A,)+a!B%>=@)!=>99)%)A,)+!;P!,$00/A>,'(>A@!'A=!%)7'(>$A+->&N;/>7=>A@a!

DA()@%'()!C'%>)=!&)%+&),(>C)+5!&)%+$A'7>(>)+!)(,!($L'%=+!+-'%)=!@$'7+!'A=!($!',->)C)!+PA)%@>)+R! • *),$@A>+)!'A=!=>+'%0!(-%)'(+!T!)@!$%@'A>+'(>$A'7!+P+()0+!(-'(!=%>C)!/AA),)++'%P!-$0$@)A)>(Pa! @%$/&N(->ASa!;$++P!-)'=!$99>,)+a!'=0>A>+(%'(>C)!)0&>%)!;/>7=)%+a!A)@'(>C)!>A()%A'7!,$0&)(>(>$AR!

j8%>C>7)@)!>+!>AC>+>;7)!($!(-$+)!(-'(!-'C)!>(k!IG%!E>,-')7![>00)7JR!<'%@)!$%@'A>+'(>$A+!>A!&'%(>,/7'%!()A=! ($!+/&&%)++!=>C)%+>(PR!!l)(!-)'7(-P!$%@'A>+'(>$A+5!7>S)!>A=>C>=/'7+5!+/,,))=!>A!>A()@%'(>A@!(-)>%!C'%>)=! >=)A(>(>)+R!F*!+-$/7=!&7'P!'!9/77!&'%(!>A!+)A+>A@!&$()A(>'7!&%$;7)0+!'A=!;/>7=>A@!(-)!,'&';>7>(P!($!'C$>=!

(-)0R!:$$=!&)%9$%0'A,)!,'AA$(!;)!)V&),()=!L-)A!&)$&7)!'%)!A$(!\%),$@A>+)=]R! ! ! 8"J#-H>>%/?&(G# ! F)%+)P!m!B7'A,-'%=]+!+>(/'(>$A'7!7)'=)%+->&!(-)$%P!=)C)7$&)=!>A!(-)!3YX2+!&$>A(+!($!(-)!A))=!($! ! %),%/>(!'A=!=)C)7$&!0'A'@)%+!L-$!'%)!';7)!($!0))(!C'%>)@'()=!A))=+!$9!)0&7$P))+!($!@)(!(-)! # ;)+(!$/(!$9!(-)0R!K->+!0)'A+!'C$>=>A@!9$%0/7'>,!'&&%$',-)+5!'A=!'7+$!&/+->A@!;',S!L-)%)!,)A(%'7!

9/A,(>$A+!=)+>@A!'A=!&%$&'@'()!&%$,)++)+!(-'(!'%)!A$(!9>(N9$%N&/%&$+)5!$9()A!;),'/+)!(-)P!'%)!A$(!

NDHL&D#?&D%/?# ,$N,%)'()=!L>(-!0'A'@)%+R! ! "!#$%&$%'()!*)+)'%,-!.$%/0!1234!

!

M!

HR Leaders Peer Exchange !

K-)!@7$;'7>+)=!;/+>A)++!)AC>%$A0)A(!>+!,-'%',()%>+)=!;P!C'%>)(P5!>A()%=)&)A=)A,)!'A=!',,)7)%'(>A@! (),-A$7$@>,'7!'=C'A,)R!E'%(-'!,>()=!(-%))!'++/0&(>$A+!(-'(!+-$/7=!@/>=)!$%@'A>+'(>$A'7!(->AS>A@R! !

• B$/A='%>)+!'%)!97/>=!'A=!&)%0)';7)!T!;)(L))A!,$0&'A>)+5!,/+($0)%+5!+/&&7>)%+5!&'%(A)%+a!'A=! ;)(L))A!L$%S!'A=!-$0)!',(>C>(>)+R!DA!)C)%P!L'P!$%@'A>+'(>$A+!0/+(!;)!0$%)!'@>7)!'A=!97)V>;7)R! • 8$L)%!>+!0$%)!;%$'=7P!=>+(%>;/()=5!'A=!'/(-$%>(P!>A,%)'+>A@7P!,'AA$(!;)!'++/0)=!;/(!%)^/>%)+! &)%0>++>$A!'A=!,$A(>A/'7!A)@$(>'(>$AR! • B/+>A)++!+/,,)++!%)^/>%)+!+/+('>A';>7>(P!T!),$A$0>,5!),$7$@>,'7!'A=!+$,>'7R!

E>77)AA>'7!('7)A(!>+!$9()A!)^/>&&)=!($!$&)%'()!)99),(>C)7P!>A!(->+!db#H!,$A()V(5!@>C)A!,-'%',()%>+(>,+! +/,-!'+!,$09$%(!L>(-!97/>=!'/(-$%>(P5!7'()%'7!,$AA),(>A@5!7)'%A>A@!'@>7>(P5!;)>A@!C'7/)+N7)=R!b+)!(-)>%! +(%)A@(-+!($!-)7&!$(-)%+!>A!(-)!$%@'A>+'(>$A!T!+('%(>A@!L>(-!7)'=)%+!T!(%'A+>(>$A!;)(()%!>A($!(-)!9/(/%)R! ! <A&/&'%#O#'%EDHG=/0#?.%#?&D%/?#HI#?H>H((HP# K->+!9'+(!@%$L>A@!,$0&'AP5!9$/A=)=!>A!1222!;P!H,,)A(/%)!'A=!E>,%$+$9(5!-)7&+!0>=!($!7'%@)!+>_)! $%@'A>+'(>$A+!0'S)!;)+(!/+)!$9!E>,%$+$9(!(),-A$7$@PR!F)'=^/'%()%)=!>A!6)'((7)5!>(!A$L!-'+!125222! )0&7$P))+!>A!1e!7$,'(>$A+R!DA!'==>(>$A5!>(!)0&7$P+!\H++$,>'()+]!$/(+>=)!(-$+)!7$,'(>$A+5!+/,-!(-'(!(-)%)! '%)!A$L!$C)%!425222!\HC)A'=)%+]R!K-)!,$0&'AP!'A(>,>&'()+!=$/;7>A@!>A!+>_)!L>(->A!(-%))!P)'%+R! !

DA!$%=)%!($!'='&(!($!(-)!%)'7>(>)+!$9!(-)!'=C'A,)=!(),-A$7$@P!0'%S)(!'A=!)0&7$P0)A(!$9!0>77)AA>'7+5!

HC)A'=)!-'+!,%)'()=!'!+(%/,(/%)!$9!1O!=>99)%)A(!@7$;'7!('7)A(!,$00/A>(>)+5!9$%!)V'0&7)!HA'7P(>,+!'A=! #*ER!H77!L$%S!'A=!7)'%A>A@!>+!&$+()=!>A($!>A=>C>=/'7+]!&$%(9$7>$+R!jW)!('7S!0$%)!';$/(!+S>77+!'A=!

SA$L7)=@)!(-'A!&/((>A@!&)$&7)!>A($!+&),>9>,!U$;+k5!)V&7'>A)=!6()&-)A![)77PR!B)A)9>(+!>A,7/=)i! !

• 9',>7>('(>A@!+-'%>A@!$9!>A9$%0'(>$A5!>=)'+!'A=!;/>7=>A@!'!&))%!SA$L7)=@)!;'+)!

• 0$C>A@!'L'P!9%$0!(P&>,'7!,$%&$%'()!->)%'%,-P!+(%/,(/%)+!'A=!;)-'C>$/%+!

• >AC)+(>A@!>A!,$A(>A/$/+!7)'%A>A@!T!j12g!$9!/+!'%)!\>A!7)'%A>A@]!'(!'AP!(>0)k!

• '((%',(>A@!H++$,>'()+5!L-$!&'P!n!3222!($!U$>A!,$00/A>(>)+!($!',,)++!U$;+!'A=!@%)'(!7)'A>A@!

• A$(!;)>A@!;$/A=!;P!@)$@%'&->,'7!0'A'@)0)A(!+(%/,(/%)+R!

HC'A'=)!,$A+(%'>A+!'((%>(>$A!($!'!7)C)7!I'%$/A=!12gJ!(-'(!;'7'A,)+!,'&';>7>(P!%)()A(>$A!'A=!S))&>A@!>(+! @)A)!&$$7!9%)+-R!j.$%!)V'0&7)5!>9!&)$&7)!'%)A](!=)C)7$&>A@!L)!-)7&!(-)0!($!0$C)!$AR!W)!L'A(!(-$+)!

L-$!7)'C)!/+!($!;)!HC)A'=)!'0;'++'=$%+R!W)!=$!L$%%P!';$/(!7$+>A@!D8a!-$L)C)%5!&)$&7)!L-$!\7)'S]! ;7$L!(-)>%!%)&/('(>$A!'A=!)0&7$P';>7>(PRk! ! jW)!-'C)!,%)'()=!'!,$A()V(!(-'(!('7)A(!L'A(+!($!U$>A!T!>A!'!C)%P!,$0&)(>(>C)5!)C)A!9>,S7)5!0'%S)(&7',)R! 8'%(!$9!(->+!>+!;)>A@!'(!(-)!9$%)9%$A(!>A!;/>7=>A@!'A'7P(>,+5!;>@!='('5!@'0>9>,'(>$A!'A=!HD!>A($!(-)!L'P!L)!

L$%S!'A=!7)'%AR!W)!'%)!=%>C>A@!,-'A@)5!A$(!,-'+>A@!>(Rk! ! :(&/)IH(>&?=H/#QHC(/%G)# HA'A=!`'%'+>0-'A!/+)=!(-)!L$%=!\^/)+(+]!($!>=)A(>9P!+&),>9>,!,-'77)A@)+!L>(->A!;/+>A)++!,-'A@)R!F)! %)7'P)=!;',S!(-)!%)+/7(+!$9!'!+/%C)P!$9!#*.!,$0&'A>)+!&'%(>,>&'(>A@!'(!(->+!0))(>A@!I+))!+)&'%'()! =$,/0)A(!-)%)J!L>(-!^/)+(>$A+!';$/(!+)C)A!,%>(>,'7!'%)'+!$9!\^/)+(]!T!C'7/)!@)A)%'(>$A5!7)'=)%+->&5! &%)+)A,)!IL-)%)!P$/!$&)%'()J5!+$7/(>$A+!I&%$=/,(+c+)%C>,)+J5!'@>7>(P5!+/+('>A';>7>(P!'A=!,$N>AA$C'(>$AR! ! .$%!,$%&$%'()!7)'=)%+5!(-)!(%'A+9$%0'(>$A!,-'77)A@)!A)C)%!@$)+!'L'PR!H+!->@-!&%$9>7)!)V'0&7)+!+-$L5! +$0)!+/,,))=!>A!(-)>%!%)N+-'&>A@!)99$%(+!T!)R@R!DA=%'!`$$P>!'(!8)&+>,$!T!'A=!+$0)!'%)!=>+,'%=)=5!7>S)!

Q77)A![/770'A!'(!G/8$A(R!.$%!,$0&'A>)+!,$0>A@!/A=)%!+)C)%)!&%)++/%)!($!>0&%$C)!C'7/)!@)A)%'(>$A5!

(-)!S)P!>+!A$(!U/+(!($!0'S)!),$A$0>)+!'A=!(-)A!%)(/%A!($!=$>A@!(-)!+'0)!(->A@+!'+!;)9$%)R!K-)!9>%+(!

-'79!$9!(-)!@'0)!>+!';$/(!%),$C)%P5!;/(!(-)!+),$A=!-'79!0/+(!;)!'!@)A/>A)!^/)+(!9$%!(%'A+9$%0'(>$AR! ! ! "!#$%&$%'()!*)+)'%,-!.$%/0!1234!

!

O!

!

HR Leaders Peer Exchange !

• •

•

K%>@@)%>A@!^/)+(!T!/A=)%+('A=!&%)++/%)+!$A!C'7/)!@)A)%'(>$Aa!(-)!U$/%A)P!U/+(!+('%(+!-)%)R! HA,-$%>A@!^/)+(!T!(%'A+9$%0'(>$A!A))=+!($!;)!+/+('>A)=!L>(-!7)'=)%+->&!=)C)7$&0)A(!',%$++!'77!

7)C)7+R!6&%)'=!,'&';>7>(>)+!'A=!)0;)=!(-%$/@-$/(!(-)!$%@'A>+'(>$AR! H7()%>A@!^/)+(!T!>=)A(>9P!9',($%+!(-'(!,'A!;)!0$;>7>+)=!9$%!(%'A+9$%0'(>$AR!G$!0$%)!$%!=>99)%)A(!

L>(-!&%$=/,(+5!,/+($0)%+5!%)+$/%,)+5!&'%(A)%+5!C)A=$%+R![))&!9$,/+R!

F)!&$+)=!^/)+(>$A+!';$/(!(-)!C'%>$/+!^/)+(!'%)'+5!)',-!($!;)!C>)L)=!>A!'!@7$;'7!,$A()V(R! ! d'7/)!@)A)%'(>$A!T!W-'(!=$!L)!0)'A!;P!\C'7/)]!'A=!L-$!'%)!L)!,%)'(>A@!>(!9$%o!F$L!=$!L)!>A()@%'()! +(%'()@>,5!9>A'A,>'75!'A=!0'%S)(>A@!C>)L+!$9!C'7/)o!G$!L)!-'C)!@$C)%A'A,)!,'&';>7>(>)+!'A=!;)-'C>$/%+!

(-'(!,'A!'C$>=!C'7/)!=)+(%/,(>$Ao! ! <)'=)%+->&!T!D+!(->+!A$L!C>)L)=!>A!'!A$AN->)%'%,->,'7!L'Po!F$L!,/7(/%'77P!=>C)%+)!>+!$/%!7)'=)%+->&o!

G$!($&!0'A'@)%+!>AC)+(!(>0)!($!,$',-!(-)!A)V(!@)A)%'(>$A!$9!7)'=)%+o!G$!7>A)!0'A'@)%+!$LA!(-)!

7)'=)%+->&!=)C)7$&0)A(o!G$!L)!-'C)!'!+-'%)=!/A=)%+('A=>A@!$9!7)'=)%+->&!',%$++!(-)!$%@'A>+'(>$Ao!

8%)+)A,)!T!F$L!@7$;'7!+-$/7=!L)!;)o!W->,-!@7$;'7>+>A@!$%!7$,'7!,$0&'A>)+!'%)!(-%)'()A>A@!($!=>+%/&(! $/%!;/+>A)++o!F$L!)99),(>C)7P!,'A!L)!,$0&)()!',%$++!0/7(>&7)!0'%S)(+!I>A,7/=>A@!9$%!('7)A(Jo! 6$7/(>$A+!T!W-'(!;/+>A)++!'%)!L)!%)'77P!>Ao!W-'(!=$!$/%!,/+($0)%+!=$!L>(-!$/%!&%$=/,(+!(-'(!L)! ,$/7=!=$!9$%!(-)0o!DA!(%P>A@!($!+)77!'!+$7/(>$A5!L-'(!,/+($0)%!j-)'=',-)k!'%)!L)!'==%)++>A@o!F$L!L>77!

(-)!0$C)!($!=>99)%)A(!+$7/(>$A+!=)+(';>7>+)!$/%!,/%%)A(!C'7/)!&%$&$+>(>$Ao! H@>7>(P!T!D+!$/%!&%>$%>(P!+(%'()@>,5!$&)%'(>$A'75!$%!,/7(/%'7!'@>7>(Po!W->,-!&'%(+!$9!(-)!$%@'A>+'(>$A!A))=! ($!;)!0$%)!'@>7)!'A=!>A!L-'(!L'Po!F$L!+-$/7=!L)!/+)!&>7$(+!'A=!)V&)%>0)A(+!($!%)'7>@A!$/%+)7C)+o!

6/+('>A';>7>(P!T!W-'(!'%)!,%>(>,'7!+/+('>A';>7>(P!,$A,)%A+!9$%!$/%!>A=/+(%P!'A=!;/+>A)++o!F$L!,)A(%'7!>+! +/+('>A';>7>(P!($!$/%!+(%'()@>,!(->AS>A@o!F$L!L>77!L)!0$;>7>+)!(-)!)A(>%)!$%@'A>+'(>$A!>A!$%=)%!($!;)!

0$%)!+/+('>A';7)o! #$N>AA$C'(>$A!T!W-'(!A)(L$%S+!+-$/7=!L)!=)C)7$&!>A!$%=)%!($!',,)++!A)L!>=)'+!9'+()%o!G$!L)!+-'%)!

'A!/A=)%+('A=>A@!$9!L-'(!$/%!>AA$C'(>$A!;$((7)A),S!>+o!F$L!%)'=P!'%)!L)!($!=>+,7$+)!SA$LN-$L!($!

A)L!>AA$C'(>$A!&'%(A)%+o!

K-)+)!'%)!U/+(!)V'0&7)+R!#$0&'A>)+!+-$/7=!>=)A(>9P!(-)>%!$LA!+)'%,->A@!^/)+(>$A+R! .>A'77P5!(-)!@%'&-!>A=>,'()+!-$L!(-)!#*.!+/%C)P!%)+&$A=)A(+!,$0&'%)=!>A!(-)>%!+)79N)C'7/'(>$A!($!'! =>99)%)A(!@%$/&!(-'(!DEG!-'=!+/%C)P)=!T!>A!+/00'%P5!+$0)L-'(!0$%)!,$A9>=)A(5!;/(!+(>77!+-$L>A@! ,$A+>=)%';7)!%$$0!9$%!>0&%$C)0)A(!>A!(-)!,'&';>7>(P!($!@7$;'7>+)!)99),(>C)7PR! ! ! ! ! !

! `$()+!'/(-$%)=!;P!HA=%)L!<'0;)%(R! "!#$%&$%'()!*)+)'%,-!.$%/0!1234!

!

4!

!

Corporate Research Forum One Heddon Street Mayfair London W1B 4BD United Kingdom T + 44 (0) 20 7470 7104 F + 44 (0) 20 7470 7112 www.crforum.co.uk info@crforum.co.uk @C_R_Forum