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Support Services Division
Commander Todd Brown manages the Support Services Division, which included three sworn positions and 22 civilian positions. There are three distinct functions within this division: • Communications Center (Dispatch) • Records Unit (includes Digital Media Technician) • Professional Standards, Training & Development
Communications Center (Dispatch)
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The Communications Center is staffed by two civilian communications supervisors and 15-full-time dispatchers. Supervisory duties include scheduling, training and ensuring efficient operations of the communications center. The center receives all incoming 911 emergency calls for service as well as administrative calls. Dispatchers determine and coordinate appropriate police resources and response levels on each call. Dispatchers also perform specialized strategic dispatching for the department during both emergency and non-emergency situations. The dispatch center monitors and coordinates telephone, radio and teletype communications between unit personnel, outside agencies and the public.
Records Unit
The Record Unit is staffed by a civilian supervisor, three full-time records specialists, and one digital media technician. The unit is tasked with scanning documents into the Records Management System (RMS) and electronically storing/preserving all police documents for a period of 10 years plus the current year. Our records specialists produce accurate and timely statistics to the National Incident-Based Reporting System (NIBRS), which is used by the Colorado Bureau of Investigation (CBI) and the Federal Bureau of Investigation (FBI).
Digital Media Technician
The Digital Media Technician processes approximately 16 different types of media recordings throughout our facility. This ranges from dispatch recordings, radio communication and department cameras (e.g. interview rooms, body-worn and vehicles).
Professional Standards, Training and Development Unit (PSTD)
The PSTD Unit oversees training for the department as well as the development of best practice policies. Internal administrative investigations are also handled within this unit. The average training per officer in 2020 was 90.3 hours. Additional training information is found on p. 15. • Colorado Association of Chiefs of Police (CACP)
The department maintains its Professional Standards
Accreditation through CACP. This designation demonstrates the department’s desire to continue to meet modern, best practice standards of excellence and compliance. According to Colorado POST, there are 204 Colorado law enforcement agencies and 38 were CACP accredited. • Integrating Communication, Assessments, and
Tactics (ICAT) Training - This training model assists in resolving rapidly evolving crisis situations.
Through the use of live actors and scenario-based trainings, officers are required to demonstrate their understanding of the critical-decision making model.
2020 Answer Time - Communication Incoming Phone Calls
Incoming Calls Total YTD <5 secs. 6-10 secs. >10 secs
911 Calls 5,937 83.3% 14.8% 1.9% Admin 67,687 86.3% 12.0% 1.7%
10,000
8,000
6,000
4,000
2,000 Records Unit Services
Records Reviewed Recordings Records Requested
6,125 9,600
3,846
4,086
2,554 4,744
4,989
3,518 6,104 6,000
5,000
4,000
3,000
2,000
Professional Standards, Training and Development Unit (continued)
• K9 Training - Officers train and learn tracking methods utilizing our K9 Unit throughout the year. • Leadership Development group - Line and staff level supervisors received information and training during a
multi-week leadership course that focused on modern leadership philosophies and organizational cultures. • NARCAN - Officers are instructed in the usage of the this nasal mist in mitigating opiate overdoses.
Embracing Virtual Technology
The Coronavirus pandemic forced many businesses to move to a work-from-home model, and that was no different for certain divisions at the department. To ensure the police department’s business continued without missing a beat, the command staff, victims assistance volunteers, and chaplains moved to virtual meetings every month.
The victims assistance volunteers were kept up-todate on the changing court processes and were able to continue their training through virtual guest speakers. In the situation of a VA volunteer being called out on an incident, they would respond via phone to keep both themselves and the victims comfortable.
The chaplains also continued their planning, on-call scheduling and responded to crises following a socially-distanced model.
However, due to being considered essential workers, many of our officers, dispatchers and some civilian staff continued to report in person. To maintain their safety, rather than meet in a conference room, employees would dial in from their individual offices or vehicles, which allowed CRPD to continue to meet with each other and those Town employees working from home.
Command Staff - Weekly Meeting
Our Mission
The Castle Rock Police Department is dedicated to excellence through community safety, innovation and public trust. Our goal is to provide for the safety and welfare of both the citizens and visitors of the Town of Castle Rock utilizing effective communitypolicing philosophies, including crime prevention, traffic enforcement, criminal investigation, crime-analysis and community involvement.
Our Vision
To serve people one-by-one so together, we can create environments that are safe and secure, and where people can thrive.
Castle Rock Police Department
100 Perry St. Castle Rock, CO 80104 Non-emergency Dispatch: 303.663.6100
