Support Services Division Commander Todd Brown manages the Support Services Division, which included three sworn positions and 22 civilian positions. There are three distinct functions within this division: • Communications Center (Dispatch) • Records Unit (includes Digital Media Technician) • Professional Standards, Training & Development Communications Center (Dispatch)
The Communications Center is staffed by two civilian communications supervisors and 15-full-time dispatchers. Supervisory duties include scheduling, training and ensuring efficient operations of the communications center.
and timely statistics to the National Incident-Based Reporting System (NIBRS), which is used by the Colorado Bureau of Investigation (CBI) and the Federal Bureau of Investigation (FBI). Digital Media Technician
The Digital Media Technician processes approximately 16 different types of media recordings throughout our facility. This ranges from dispatch recordings, radio communication and department cameras (e.g. interview rooms, body-worn and vehicles). Professional Standards, Training and Development Unit (PSTD)
The PSTD Unit oversees training for the department as well as the development of best practice policies. The center receives all incoming 911 emergency calls Internal administrative investigations are also handled for service as well as administrative calls. Dispatchers within this unit. determine and coordinate appropriate police resources The average training per officer in 2020 was 90.3 hours. Additional training information is found on p. 15. and response levels on each call. • Colorado Association of Chiefs of Police (CACP) Dispatchers also perform specialized strategic The department maintains its Professional Standards dispatching for the department during both emergency Accreditation through CACP. This designation and non-emergency situations. The dispatch center demonstrates the department’s desire to continue to monitors and coordinates telephone, radio and teletype meet modern, best practice standards of excellence communications between unit personnel, outside and compliance. According to Colorado POST, there agencies and the public. are 204 Colorado law enforcement agencies and 38 Records Unit were CACP accredited. The Record Unit is staffed by a civilian supervisor, • Integrating Communication, Assessments, and three full-time records specialists, and one digital Tactics (ICAT) Training - This training model media technician. The unit is tasked with scanning assists in resolving rapidly evolving crisis situations. documents into the Records Management System Through the use of live actors and scenario-based (RMS) and electronically storing/preserving all trainings, officers are required to demonstrate their police documents for a period of 10 years plus the understanding of the critical-decision making model. current year. Our records specialists produce accurate
2020 Answer Time - Communication Incoming Phone Calls <5 >10 Total 6-10 Incoming Calls
911 Calls Admin
34 34
YTD
5,937
secs.
83.3%
secs.
14.8%
secs
1.9%
Records Unit Services Records Reviewed
Recordings
10,000
6,125 9,600
8,000 6,000 4,000
Records Requested
4,744 3,846 4,086
5,000 6,104 4,000
4,989 3,518
3,000
2,554 2,000
67,687
86.3%
12.0%
1.7%
Castle Rock Police Department
6,000
2,000 1,000
0 2018
2019
2020
