Outlook

Town of Castle Rock | Spring 2024

K-9 UNIT

Learn how Castle Rock Police Department's innovative approach to policing keeps the Town one of the safest in the State

Team effort: Castle Rock Fire and Rescue's personalized service stems from deep local roots, flip over for more

MAGAZINE TEAM

Assistant Town Manager

Kristin Read kread@CRgov.com

720-733-3552

Communications Manager

Melissa Hoelting mhoelting@CRgov.com

303-660-1365

Sr. Communications Specialist Carrie Mahan Groce cmahangroce@CRgov.com 303-660-1381

Communications Specialist

Joelle Beckett jbeckett@CRgov.com 303-660-1387

Communications Specialist

Trinity Carter tcarter@CRgov.com

720-733-2237

Communications Specialist Sydney Kozel skozel@CRgov.com 303-660-1382

Photos by:

Lisa Christianson, John Leyba, Nick Lucey, Liberty Pro Imaging, Mark Sims, Tim Tonge, various staff and volunteers

Graphic designer: Joelle Beckett

Maintaining margin of excellence with plateauing resources

The Town strives to provide outstanding public safety services — along with enhanced reliable roads, a secure water future, and robust Parks and Recreation amenities — all while maintaining our community’s unique character. We manage our finances conservatively and support economic development to make this possible while keeping residents’ Town tax burden low. This is becoming more difficult as growth slows and sales tax revenue plateaus. Learn more about this issue in this edition of Outlook.

6

Serve and impact

Town Council shares why you should join a board or commission

12

Budget ups and downs

A look at the key data that drives Town decision-making

16

Sustainable service

How your monthly water payment is working for you and the Town

18

Caring for community

Parks and Recreation team readies outdoor spaces for residents

This magazine is printed with soybean oil inks on post-consumer paper. Please recycle.

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Sign up for our email news and announcements: CRgov.com/NotifyMe

Police K-9 Unit, Shogun and Officer Fellows, stop at the Philip S. Miller Park for training.

On the cover: Castle Rock Police Department's K-9 Unit Officer Matthew Fellows and K-9 Shogun train together at Philip S. Miller Park. On the back cover: A Castle Rock Fire and Rescue member hones their skills at the Town's Fire Training Tower.

Strength in safety

While safety is one of our most basic needs, it’s not something we ever take for granted as leaders of this community. We have continually invested resources into Castle Rock’s public safety departments so that they can continue to excel at providing services to the community. Read about what distinguishes Castle Rock Fire and Rescue on Pages 20 and 21 and the Castle Rock Police Department on Pages 8 and 9.

This focus on safety doesn’t always come without other costs. Recently, we had to make a tough choice to shift millions in resources away from another important service — road maintenance — to help ensure our Fire and Police departments could continue to grow commensurate with the Town. Find more about this on Pages 14 and 15.

Even more recently, the Town’s financial resources have been plateauing, as residential development slowed to its slowest pace in a decade, and sales tax revenue correspondingly decelerated to its lowest rate of growth since at least 2012. The Town also lowered its property tax mill levy for this year by 19%, so the average homeowner will continue to pay the

Town only about $40 annually in property tax. More on this is on Pages 12 and 13.

You might be wondering what this all means for you, as a resident of Castle Rock. You can be assured that we will continue to prioritize outstanding public safety while investing all we can to enhance our roads, maintain strong Parks and Recreation and preserve our community character. Securing our water future has its own costs, which are detailed on Pages 16 and 17. Through continued conservative financial management, we’ll maximize our available resources and deliver the best possible services to the community.

Mayor Jason Gray Mayor@CRgov.com

Town Manager David L. Corliss TownManager@CRgov.com

Town Manager David L. Corliss and Mayor Jason Gray

GOOD TO KNOW

Concert-goers enjoy the Summer Concert Series at the Amphitheater at Philip S. Miller Park.

Mark your calendars for a summer packed with exciting events

From farmers markets, fairs and festivals, to car shows, concerts and cattle drives, there's no shortage of things to do and see in Castle Rock during summer. Visit CRgov.com/Events to find details, and then mark your calendar for a season of fun! And, don’t miss our Summer Concert Series line up announcement in early April.

Help resolve a barking dog issue with correct reporting process

To report a problem with a dog that has been barking for 10 continuous minutes or more, call the Castle Rock Police Department’s Animal Control Unit at 720-733-6063 during business hours, or report it online by visiting CRgov.com/AnimalControl. The address of the barking dog needs to be included.

Please be advised, if your barking complaint is submitted anonymously, an officer will respond to investigate; however, if the officer does not witness a violation, the dog owner will not be contacted.

To get up to speed on the rules regarding barking dogs and more, visit CRgov.com/MunicipalCode. Search under Title 6 – Animals. For example, you’ll learn that pets must always be on physical leash within the Town unless on your personal property or at a dog park.

Parks and Rec projects bring more places to play

The Parks and Recreation Department never stops working to meet community needs. The playground, pavilion, fitness area and parking lot at Mitchell Gulch Park have opened, and the

tennis courts are on track to be completed by summer. Watch for grand reopening celebration details.

Emerald Park will open later this year, bringing pickleball courts, a playground and much more to the Plum Creek neighborhood. Much-needed upkeep on the Recreation Center leisure pool area has been completed. The full slide tower repair project is expected to wrap up by late spring, making the water slides available once more.

Design of a potential sports development center continues; funding for the facility is still being determined. For more information, visit CRgov.com/ProjectUpdates.

Need a ride? Try the Town’s Taxi Voucher Program

The Taxi Voucher Program provides rides for residents within Town limits. Transportation services are limited to work, medical, grocery and pharmacy trips. This service is wheelchair accessible.

To be eligible, riders must:

• Be residents of the Town of Castle Rock

• Be at least 18 years old (16- and 17-year-olds may apply for work trips only)

• Not have access to a personal vehicle or have a disability that prevents them from driving

Learn more and apply today at CRgov.com/Taxi

Get Town news and events sent directly to your inbox

Stay up to date on what’s happening in your community. Sign up for a Town of Castle Rock email or alert list at CRgov.com/NotifyMe.

Get the latest Town news by selecting News and Announcements or the monthly Your Town Talk e-newsletter. You can subscribe to water news, road project updates and Parks and Recreation interest lists. Receive notice of upcoming Town events and public meetings by signing up for calendar notifications. Curious about what’s being built near you? Subscribe to the Development Highlights newsletter.

Get creative to win a front yard makeover

TEnter to win

Win a water-wise front yard makeover! Just use your smartphone to record a quick, creative and educational video and post to social media (Facebook, Instagram or X) by April 30, tagging @CRgov. Get all the details and see recent winning videos at CRconserve.com/Contest.

2023 winning video

ransforming your front yard into a lowwater-use ColoradoScape is easy with a little help from Castle Rock Water.

Did you know, about half of all water used in Castle Rock goes to watering landscapes? With our high altitude and arid environment, having large grass lawns that require tons of water doesn’t make sense. What does make sense are gorgeous, climatetolerant plants like columbine, penstemon and pines.

If your front yard sucks — water, that is — enter to win a free front yard ColoradoScape makeover worth $9,000. All you need to do is grab your cell phone or camera and create an entertaining short video about conserving water in the landscape. Post it on social media (tag @CRgov) between April 1 and April 30 for an opportunity to win. Be sure to also submit it at CRconserve.com/Contest. You can find contest

rules and details there, too. Five finalists will be chosen, and community members will vote for their favorite video.

On average, customers see between 16% and 28% water savings by replacing grass with low-water plants and hardscapes.

Ready to get started on your own low-maintenance ColoradoScape?

Castle Rock Water has free ColoradoScape design workshops and planning help, including a list of nearly 300 plants that do well in our environment. Rebates of up to $3.50 per square foot may be available to customers who convert high-water-use grass to ColoradoScape. Want to make sure you are watering your lawn efficiently? Register for a free Water Wiser workshop.

Find rebate applications, workshop registrations and ColoradoScape help at CRconserve.com.

The ColoradoScape contest is back for 2024 CONTEST

2022 winning video

Front yards of previous ColoradoScape contest winners, above and below, have been transformed into lush landscapes filled with climate-tolerant plants.

THE POWER OF

““Serving on a board or commission offers a unique opportunity for involvement in the community. Through your service, you’ll get to know your Town on a new level and have the satisfaction of knowing you’re contributing to your community and making a direct impact.”

““I encourage residents to consider serving on a board or commission because it allows our residents to learn how local government really works. We also rely on these groups to guide much of the decision-making for Council. Serving on a board or commission truly has an impact on our amazing Town.”

rhollingshead@CRgov.com 720-733-3585

The Town of Castle Rock’s 12 boards and commissions provide essential guidance and oversight. And, they play a pivotal role in shaping the policies and decisions that directly impact our community.

Board and commission members study information within the body’s area of expertise — such as local development, water, public safety, transportation or parks and recreation issues — and provide recommendations to Town Council and staff. These groups take public comments and help reflect the community’s voice.

If you’re looking for a meaningful way to give back to your community, consider applying to serve on a Town board or commission. Applications will be accepted during the annual recruitment period, from April 1 through April 22. Learn more and apply online beginning Monday, April 1, at CRgov.com/Boards.

““I encourage residents to consider serving on a board or commission because it’s very important to be involved with your local government and understand what is going on in your Town. Being an active participant gives you a voice in your community.”

lcavey@CRgov.com 303-663-4406

Ryan Hollingshead District 1

Mayor Jason Gray Town at large Mayor@CRgov.com 303-663-4401

Laura Cavey District 2

Water Commission members on a tour of a well-drilling project.

PARTICIPATION

““Happy Spring, Castle Rock! As a former Downtown business owner, I quickly learned how important it was to learn about our local government, our growing Town and the needs of a loyal community. Volunteering with the Town’s boards and commissions provided an incredible education and resource not only as a small business owner, but as a resident in general.

I had the honor of serving as the vice chair of both the Historic Preservation Board and the Design Review Board and would strongly encourage residents to seek your interest and serve this great place we all love and call home.”

““Town Council relies on boards and commissions to provide guidance on important topics impacting the community. For those looking to get to know their community better, these Town bodies provide a great way to learn and contribute.”

Kevin Bracken

District 3 kbracken@CRgov.com

303-663-4402

““303-660-1384

“Through my past service on several Town boards and commissions, I’ve gained a deep appreciation for public service and giving back to the community. I encourage all residents to get to know our Town on a new level through board or commission involvement.”

Max Brooks District 5 mbrooks@CRgov.com 303-663-4403

“I would encourage anyone living in Castle Rock to serve their community in any capacity they can. When applying to serve on the Town of Castle Rock’s boards and commissions, ask yourself some internal questions first. These are very important committees to be part of; commit to it, please!

• Why do you want to serve?

• Do it for the right reasons. What are your reasons?

• Discern your thoughts completely, there is a right and wrong, and questions are good — ask plenty.

• Where are we in the Town with over-development versus goodquality development? Understand, does it fit public safety and infrastructure?

Please remember, you serve the people of Castle Rock. No matter how you serve your community, it can be very rewarding as you learn and grow in the position you choose.”

Tim Dietz

District 6 tdietz@CRgov.com 303-663-4405

Desiree LaFleur Mayor Pro Tem, District 4 dlafleur@CRgov.com

Parks and Recreation Commission members take part in the Butterfield Crossing Park renovation kickoff event.

Public Art Commission members at the dedication of the "Still Wild" sculpture in front of Town Hall.

Castle Rock Police Department successes lean on people, innovation and community

EXCELLENCE EXCELLENCE

IN ALL WE DO

Did you know the Castle Rock Police Department has one of the lowest officers per 1,000 resident rates in the Front Range? Not to mention, the department also serves one of the fastestgrowing communities in Colorado. And yet, Castle Rock consistently ranks among the safest communities in the State.

“We attribute our successes to three strategic pillars,” said Castle Rock Police Chief Jack Cauley. “People, innovation and community have been the consistent factors in our achievements, and these are ultimately tied together by our One-By-One Policing philosophy.”

Officer Thompson uses technology to prepare for his shift. Chief Jack Cauley, top photo, meets with officers in the Strategic Response Center.

PEOPLE

At the beginning of 2024, the Castle Rock Police Department employed 96 sworn members and 34.5 professional staff across four divisions and numerous units.

“You will constantly hear us talk about our people, but that’s because we’re so proud of the work they’re doing each and every day,” said Cauley. “They receive the best training and equipment but, just as importantly, they’ve all bought into our culture. Our team treats people in our community the right way, and that has led to some incredible results.”

CRPD officers average over 100 hours of in-service training each year, compared to the 24 hours mandated by the State of Colorado’s Peace Officer Standards and Training. Additionally, the Police Department responded to more than 55,500 calls for service in 2023.

INNOVATION

a model that has rapidly gained acceptance statewide. This initiative not only enhances safety and security for our schools, staff and families, but it also contributes to the overall well-being of Colorado. Ultimately, we aim to make Colorado a safer and more secure place for everyone."

COMMUNITY

Through the department’s One-By-One Policing philosophy, CRPD has made it a focus to serve residents, business owners and visitors individually. This approach promotes compassion, with the understanding every person and their situation is unique.

From the police therapy dog program to new technology, the Police Department prides itself on being an early adopter of innovative ways to solve problems and fight crime.

"It's truly humbling when departments from across Colorado approach us with interest in implementing our programs in their communities," said Commander Mark Galvan. "For instance, in 2021, we pioneered the concept of permanently pairing a School Resource Officer with a police therapy dog,

“Creating safe and secure communities must involve trust and partnerships,” said Cauley. “We rely on others just as they rely on us. Because of that mutual respect and confidence we’ve earned time and time again, we know we can count on Castle Rock residents to reach out to us when something doesn’t seem right or they need our assistance.”

The Police Department is dedicated to building on their relationships through a multitude of community programs and events. From the RUOK? program for seniors who live alone, to the Five-O treat trailer that serves free treats to Castle Rock’s youth throughout the year, or the annual National Night Out event, CRPD is committed to creating an environment where residents of the Town can thrive. To learn more about CRPD’s programs and events, visit CRgov.com/Police

From left: School Resource Officer therapy dogs Rocket, Ru and Buttercup; officer waves to neighbors while on patrol; officers hand out ice cream from the Frosty Five-O treat trailer; K-9 Unit Officer Fellows and Shogun.

RESIDENTIAL CONSTRUCTION GROWTH IN CASTLE ROCK SLOWS

TO 11-YEAR LOW

A Development Services building inspector reviews a new construction project.

DEVELOPMENT SERVICES

Impacts of slowing development felt across Town services

Like most municipalities, development and related activities in Castle Rock are handled by the Town’s Development Services Department. The department provides help and guidance throughout the development process — from reviewing applications to annex land into Town boundaries to permitting and inspecting a basement remodel.

The Planning Division is responsible for creating long-range strategies for Town growth while preserving Castle Rock’s unique identity and character. The division oversees annexations and land development applications. As most land in the Town was annexed and zoned for uses and residential density more than 40 years ago, much of the division’s work today involves reviewing site development applications and plan submittals for the property owners when they decide market conditions are favorable to proceed with development.

Building Division staff members process hundreds of permits each month, ranging from simple permits, like a new water heater or a deck, to constructing an entire new home or commercial building. The inspection team conducts thousands of inspections monthly to determine code compliance. In 2023, the division completed 26,000 inspections and issued 5,180 residential remodel permits.

The Zoning Division processes numerous code enforcement actions monthly, from rubbish complaints, abandoned vehicles and building setback encroachments, to illegal uses. They respond to community concerns, visit sites to determine compliance, remove illegal signs from public rights-of-way and issue notices of violation as necessary.

Development Services operates as an enterprise fund, meaning the department’s funding comes from fees paid for the development plan reviews, building permits and inspections it provides. These operations do not receive tax support.

2023 was the slowest year of new housing unit construction in Castle Rock since 2013. Last year, 685 new single-family homes and multifamily units were permitted, which is significantly lower than the five-year average of 1,144, and lower than it has been since 2013.

“While the slower pace of development may be welcome for some in our community, it does have an impact on Town departments and services,” said Development Services Director Tara Vargish.

As Development Services is self-supporting financially, the slowdown of new housing construction means there is less revenue. So far, the department has handled the decline through employee attrition and not filling vacant positions, use of fund reserves and cutting costs where possible.

“Each of Development Services’ unique divisions serves an important role in helping our community thrive,” said Vargish. “Given the current economic influences, a new housing slowdown isn’t unexpected, but adjustments within the department will be required if new housing permits remain at the current low levels.”

Slower housing growth will have farther-reaching impacts on other Town departments. Like other Colorado municipalities, the Town collects impact fees for new construction to ensure the Town’s capital needs can continue to be met as Castle Rock grows. With lower revenue from this major funding source, projects of broad community benefit may be delayed, such as new recreation facilities and parks, new fire stations, road widening projects and more.

Development Services team members review a project plan.

A view of the Rock from The Woodlands area of Town.

REVENUE VS. REALITY

Town faces challenges with decreasing income from sales tax and residential development

It’s no secret that Castle Rock has long been a growing community. Over the decades, that fact has brought growing resources — along with growing funding needs — for the Town of Castle Rock.

The Town is presently in a position where its resources are plateauing, and yet the costs of providing services to the community are continually growing.

Here, we share some key data points regarding the Town’s revenue drivers compared to our expenditure realities. This information is top of mind as the Town examines options to continue to ensure it provides high-quality services to the community.

Residential development

46% DECREASE OVER THE LAST DECADE

Property tax mill levy

The Town Charter allows for up to 5.5% growth in property tax year-over-year, so the Town typically must reduce its mill levy following reassessments, like occurred in 2023. The average Castle Rock homeowner will pay the Town about $40 in property tax this year. This is not a significant Town revenue source, bringing in about $1.5 million annually. The lion’s share of a resident’s property tax goes toward local schools, and often to a neighborhood-level metropolitan district.

2012-2015 Mill levy: 1.703

2016-2017

Mill levy: 1.474

2018-2019

Mill levy: 1.330

2020-2021

Mill levy: 1.196

2022-2023

Mill levy: 1.139

2024 Mill levy: 0.920

Every new housing unit constructed in Castle Rock is assessed significant fees that help pay to build new parks, add lanes to streets, provide water for the community’s future and more. When construction slows, so do these fee revenues and, along with that, the Town’s financial capabilities to take on infrastructure projects. Residential development in Castle Rock is presently at its slowest rate in a decade.

Sales tax

Sales tax is the Town’s largest source of tax revenue and the economic engine for the Town’s General Fund — of which 62% is dedicated to providing fire and police services. Four percent of all taxable sales in Castle Rock comes to the Town, which totaled about $75.4 million in 2023. Noteworthy is that anyone who buys goods in Town pays sales tax — not just Castle Rock residents.

2012: 532

2013: 916

2014: 805

2015: 876

2016: 1,131

2017: 1,264

2018: 1,401

2019: 924

2020: 1,379

2021: 1,707

2022: 1,029

2023: 685

YEAR-OVER-YEAR SALES TAX GROWTH

COST TO OUTFIT A POLICE OFFICER

Uniforms: $2,293

Armor: $1,989

Equipment: $8,621

Weapons: $7,184

Miscellaneous items: $495 (i.e. equipment bag, trauma kit, traffic vest, etc.)

Grand total: $20,582

Police annual budget

Castle Rock Police Department’s staffing has been growing almost continuously over the last decade to keep up with the community's growth. In addition to people, the department has invested heavily in technology so that it can operate more efficiently than neighboring law enforcement agencies. Keeping competitive with compensation and contributing to a Statewide retirement benefit also add to the costs of operating this department.

CRPD number of employees

2012: 76 FTEs; Budget $8.2 million

2024: 130 FTEs; Budget $26 million

Fire annual budget

In 2018, Castle Rock Fire and Rescue added a fifth fire station, and the department is presently preparing to add a sixth location from which to expediently serve the community’s emergency needs. The department in 2012 became one of the few to attain international accreditation, which involves adhering to best practices. Maintaining accreditation is a continuous improvement process. Keeping competitive with compensation and contributing to a Statewide retirement benefit also add to the costs of operating the department.

Lowest since at least 2012

50% staffing increase since 2012

178% cost increase since 2012

2012: 70 FTEs; Budget $9.2 million

2024: 105 FTEs; Budget $25.6 million

CRFD number of employees

COST TO OUTFIT A FIREFIGHTER

Uniforms: $4,970

Equipment: $11,226

Tools: $13,140

Miscellaneous items: $10,548 (i.e. wildland gear, tech rescue gear, bulletproof vest)

Grand total: $39,884

71% staffing increase since 2012

217% cost increase since 2012

2024: 760 lane miles of roads; PMP Budget $15.1 million

39% increase in lane miles since 2012

403% cost increase since 2012

Pavement Maintenance Program annual budget

Each year, the Town sets out to maintain its streets in order to keep them safe for the public and to extend their usable life. This maintenance is rotated annually, with residential areas receiving repairs once every five years. As the Town grows, so does the number of streets it must maintain. Additionally, the cost of maintaining roads has increased significantly since 2012 due to rising labor and material costs.

2012: 548 lane miles of roads; PMP Budget $3 million

SWITCHING GEARS

$3.77 MILLION

Public Works seeks to stretch limited resources to maximize value Town sales tax allocation

Most households have a monthly budget to plan and prioritize expenses, ensuring they can cover necessities like housing and save for future goals or unexpected emergencies. In your household budget, you may need to periodically reevaluate your priorities if prices of goods go up, your income goes down, or more expenses come up.

In that same way, the Town also has to review priorities when resources change. In all situations, the Public Works Department strives to provide what residents want most from the Town’s transportation infrastructure: a safe, reliable and durable road system that has minimal environmental impacts.

“By understanding what matters most to the community, the Town is able to work to obtain the biggest bang for the buck,” said Public Works Director Dan Sailer.

In 2023, the Town experienced a slowdown in revenue that significantly constrained the Town’s ability to execute needed transportation projects as outlined by the Town’s Transportation Master Plan. Road projects in Town are primarily funded with revenue from sales tax, motor vehicle taxes, new development impact fees and taxes on construction materials. For all Town services provided, the average homeowner will pay the Town about $40 in property tax in 2024. And, none of the property tax is allocated to transportation.

Crowfoot Valley Road widening, initially set for 2023, is now anticipated to begin in late 2024. Two other projects planned over the Five-Year Capital Improvement Program are also delayed. The widening of Fifth Street from South Gilbert Street to Ridge Road, initially set for this year, is postponed to at least 2025. Similarly, the widening of Wolfensberger Road from Prairie Hawk Drive to the western edge of Town is now delayed until 2028, but was originally slated for this year.

The department will begin work on the Town’s top transportation priority — the Crystal Valley interchange — this year. Four Corners intersection improvements are on schedule for completion by the end of the year.

“Knowing what’s important to the community from the transportation infrastructure we manage helps focus our efforts,” said Sailer. “When resources are constrained, the choices get tougher. But we will always look to the elements valued by our stakeholders to shape our decisions.”

This year, some funds originally allocated for road maintenance have been redirected to bolster fire and police services. Despite reduced revenue, Public Works is committed to maintaining high service levels in 2024.

Spring marks the onset of the Town's roadwork season, and Public Works is creatively planning to prioritize community value with available resources. The Pavement Maintenance Program, a yearly initiative refreshing streets, will focus on the western region of Town, including The Meadows neighborhood, with a reduced budget of $15.1 million from $18.5 million due to revenue constraints. The Town prioritized PMP plans by focusing on options that will assist with getting the longest pavement lifespan at the lowest total cost.

“I’m not aware of any other communities that address all neighborhood roads with roadway maintenance,” said PMP Project Manager Frank Castillo. “Other communities will build a road in a residential area, and then it’s not addressed again until they get a call about a pothole or roadway cracking. We have a more proactive way of doing things in Town, to make sure roads are regularly repaired and remain in good condition.”

2024 residential PMP work

2024 improvement projects

Delayed projects

Four Corners intersection improvements

Construction:

WolfensbergerRoad

DELAYED

Design

Water works

Your monthly rates and fees pay for a variety of services including:

• Operation of the water purification facility and drinking water delivery

• Maintaining and upgrading water infrastructure

• Conveyance and treatment of wastewater

• Water quality measures and erosion control from stormwater

• Future renewable water supply, including water rights and infrastructure

INVESTING FUTURE IN THE

Water rates fund state-of-the-art facilities and sustainable water solutions

When you pay your water bill each month, do you wonder how the Town allocates those dollars? First and foremost, your water rates pay for the $40 million state-of-the-art Plum Creek Water Purification Facility, the daily operation of the plant and the distribution lines that send clean water to you. Castle Rock Water holds more than $740 million in assets, including storage tanks, pump stations, water treatment plants and hundreds of miles of water lines. The monthly charges on customers’ water statements are used to maintain, run and upgrade these systems. This infrastructure and its upkeep are necessary, whether a customer uses 1,000 or 100,000 gallons a month.

Castle Rock Water, unlike many nearby providers, is a one-water solution — supplying not only drinking water, but also wastewater services and stormwater facilities. You’ll find a line item on your bill showing how much you pay toward each service.

Rates also pay for future water supply. Instead of mining nonrenewable groundwater from deep aquifers, Castle Rock Water is switching to water that is replenished each year. This water comes from a variety of sources including local creeks, nearby northern areas and reusable supplies. The ownership rights to the water, and the infrastructure to transport this renewable water, are included in the water resources charge on your bill.

Did you know that new development pays for and installs most water infrastructure — including water and sewer lines, stormwater drains and ponds, and storage tanks — needed to serve new neighborhoods? This infrastructure is then turned over to the Town for ownership and long-term operation and maintenance. In addition to paying for and building water infrastructure for their projects, developers also pay system development fees — charges to hook up to the water, wastewater and stormwater systems. These fees are assessed to ensure that new development pays its share of these systems, including any necessary improvements to serve new residents. In fact, system development fees paid for the $35.5 million

Installation of a fire hydrant during a neighborhood rehabilitation project.

Water line being installed near Reuter-Hess Reservoir.

A water distribution line runs from a water tank.

WATER

expansion of the local wastewater treatment facility completed in 2021.

Castle Rock Water conducts an annual rates-and-fees study to make sure costs, plans and forecasting are all on target. This is critical, since many needed projects cost millions of dollars and it takes many years to pay for them. To ensure affordability, Castle Rock Water benchmarks against other area water providers, and Town rates remain mid-range compared to other Front Range communities.

Rates for 2024 went up about 4%. Inflation and rising energy, construction and material costs were the primary factors driving this increase. Though Castle Rock Water’s long-term financial models project that rates will increase 3 to 4% each year, they don’t always go up. Overall, rates remained level in 2021 and went down in 2020.

Forecasting and impacts on rates and fees are primary topics at monthly Castle Rock Water Commission meetings, which are open to the public. Updates and considerations for projects are also presented, along with contracts proposed to Town Council. Find out more about commission meetings, rates and projects at CRgov.com/Water.

UPCOMING WATER PROJECTS

The shared Rueter-Hess Reservoir connection pump station.

Below: A new water tank near Cobblestone Ranch neighborhood during construction.

Bottom: Castle Rock Reservoir No. 2 is under construction near Sedalia.

A few projects on the horizon that will be paid for by your water rates:

• Expansion of the Plum Creek Water Purification Facility

• Implementation of advanced metering infrastructure to collect and provide timely customer usage data

• Water and sewer rehabilitation in the Young American area

• Construction of Castle Rock Reservoir No. 2

Want to know more about Castle Rock Water’s plans? Read the five-year strategic plan at CRgov.com/WaterPlans.

Maintenance

masters

1,478 hours on landscaping and weed control

Parks and Recreation team cultivates community spaces

People have a personal connection to their parks, trails and open spaces. They’re the places where we work out, watch our children play soccer or baseball, and go for walks to get in steps or to clear our minds. No matter why we visit, these places are part of the fabric of our lives.

“Our job as parks and recreation staff is to turn vision into reality,” shared Assistant Parks and Recreation Director Jeff Smullen. “The Castle Rock community came together to direct the planning for Philip S. Miller Park. And, still, to this day, it gives me so much joy to see kids playing on the field in one part of the park, a birthday party going on in one of the pavilions, people of all ages enjoying the trails and crews preparing for an evening concert, all while a zipliner is ‘woohooing’ overhead.”

It takes the efforts of a team of people to care for our essential community spaces. The Parks Maintenance and Operations Division staff takes pride in making sure they do so effectively and efficiently each and every day. From snow plowing trails and sidewalks to raising and lowering the flag on top of the Rock, this team arrives at work well before many of us are out of bed to ensure things are ready for residents and visitors when they get there.

With 25 Town parks comprising 796 acres and over 104 miles of trails to maintain, there is always a project for this dedicated team to tackle. And, they do it all with only 20 full-time, yearround staff members — supported in summer by up to 36 parttime, seasonal positions.

Their day could begin at sunrise in an open space, as they prepare to mow or clear invasive weeds. They might head to a Downtown street to prune a tree, protecting both beauty and safety. Or, you may find them mowing the fields in Founders Park and then deploying the field-painting robot to prepare for upcoming soccer games.

Another crew may start the day at a park to clean a graffiti tag off of a sign or dispose of trash so that when families

A Parks Maintenance and Operations staff member gets some unexpected help planting spring flowers from two Festival Park visitors.

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arrive to play or for an event, it is clean and inviting. Another team member may be there checking irrigation systems to ensure they are functioning properly and watering efficiently, or even planting low-water-use plants and flowers.

In the weeks before the holiday season, it’s all hands on deck to hang holiday lights and decorations to make Downtown sparkle during the Season of the Star. After the holidays, these elves also recycle live Christmas trees into mulch and take care of the potted holiday trees from Festival Park until they can plant them in the spring.

Easy access to open space and natural beauty, safe neighborhoods and streets, and community social events and activities were named in our recent resident survey as the three items that contribute most to the Town’s unique identity. The Parks Maintenance and Operations Division works year-round to enhance all of these while cultivating spaces where residents can get outside, be active, connect with nature and come together as a community.

Interested in joining this team? See Page 23 for more on seasonal jobs with the Town.

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Despite current trends, our hometown fire department keeps services local

Acquisition. Consolidation. Merger.

You’ve seen these common terms while reading through the day’s top online articles or while watching the news. It has become quite common for organizations to consolidate to cut costs and be more efficient.

Uniquely, across the Front Range, the Town of Castle Rock is one of few municipalities with its own fire department. Other than Longmont and Loveland, all other Front Range municipalities with a population of 50,000 to 100,000 do not have a dedicated fire department. Instead, they use fire protection districts, which consolidate multiple communities into one large fire protection service area, oftentimes to pool resources and streamline operations.

What’s the difference between a fire department and a fire protection

district? It’s how they’re organized and funded.

Municipalities without a dedicated fire department use fire protection districts to serve their community. Fire protection districts are typically funded as a separate item on a homeowner's property tax bill. These districts are special entities, usually overseen by a board of directors, with each board member representing an area within the district.

Castle Rock Fire and Rescue is funded locally, with monies collected by the Town through sales, property and other taxes; development impact fees; and, if authorized by voters, excess tax revenue as defined by the State’s Taxpayer Bill of Rights, TABOR. Town homeowners do not pay a separate tax for fire protection in most instances. For all Town-provided services, including fire protection, a homeowner

A young resident tests the fire hose at the annual Touch-A-Truck event.

of an average-priced home will pay the Town about $40 in property tax in 2024. And, CRFD is managed locally by Town Council, to ensure that the department’s priorities align with residents’ goals.

There may be various circumstances why a community is served by a local fire department or a fire protection district. But, as the modern trend leans toward consolidation, there’s something special about a hometown fire department located within the community it serves.

Since 1895, CRFD has served residents in Castle Rock. It is one of 312 internationally accredited agencies through the Commission on Fire Accreditation International.

Being a hometown fire department allows CRFD to provide more personalized service to residents.

“CRFD has always been here, and we have a long history of directly and personally supporting the community,” said Fire Chief Norris Croom.

Apart from protecting life and property, CRFD maintains personal connections with the community. Firefighters have volunteered to maintain the Star on top of Castle Rock since 1936. During the COVID-19 pandemic, CRFD and the Castle Rock Police Department

brought Santa to residents through the Santa Drive-By event. CRFD’s Fire and the Life Safety Division commits to educational outreach and building connections with residents through school visits, business inspections and other community-based initiatives.

“When you have this amount of history in a community, it’s a different feeling,” said Croom. “We have ownership of the services we provide the Town. We’re invested in the community. We work here. And, through our commitment to continuous improvement as part of our accreditation, we’re ensuring that we maintain our margin of excellence for Town residents."

FIRE AND RESCUE

CRFD hosts a fire safety coloring contest annually for Castle Rock third through sixth graders.

Since 1936, Castle Rock Fire and Rescue volunteers have helped maintain the Star atop the Rock.

How CRFD compares: Estimated property taxes paid for fire services across the Front Range

Cheers to

40 YEARS

Police Commander Tim Gorman, the Town's longest-tenured employee, celebrates four decades of service

The Town of Castle Rock has undergone numerous changes over the past four decades. Castle Rock Police Department Commander Tim Gorman has had a front-row seat to it all.

Commander Gorman became the longest-tenured employee in the history of the Town in October 2023. Following his service with the Military Police in the U.S. Army, Commander Gorman worked in the private sector while also serving as a reserve officer for CRPD. He became a full-time police officer in 1983, when Castle Rock was nothing more than a downtown main street and a stop on the way to Colorado Springs. Forty years later (and counting), he has served as a sergeant, lieutenant, and now as the commander who oversees CRPD’s Investigations Division.

“I’m having the most fun I’ve had in my career,” said Gorman. “While our department has grown tremendously — both in numbers and innovations — we have an amazing culture where I truly enjoy coming to work every day.”

To celebrate Gorman’s tenure and dedication to the policing profession, the Castle Rock Town Council proclaimed Nov. 30, 2023, as Commander Tim Gorman Day.

“We are so fortunate Tim has chosen to spend his entire policing profession in Castle Rock. Not only does he bring a wealth of institutional knowledge to our department, he epitomizes our One-By-One Policing philosophy,” said Police Chief Jack Cauley. “Everyone knows Tim, and everyone knows Tim will do anything he can to help them out.”

2009 2000s 1980s

Commander Tim Gorman in 2024

The number of police officers at CRPD when he started. Today, there are 96 sworn officers.

The number of positions held at CRPD: Patrol Officer, Patrol Sergeant, Detective, Detective Sergeant, Investigations Lieutenant, Commander of Support Services, and Commander of Investigations

The number of Police Chiefs he has served under 5

Town offers variety of seasonal jobs

Picture it. You open Outlook magazine, and you find a section that tells you about the many seasonal and part-time positions available with the Town of Castle Rock. As you read, you find a position that someone you know may enjoy. They apply and, of course, they get it. They’re awesome. When they start their new position, they learn about how the Town provides services for the community. They're part of a team that values teamwork, cooperation and quality communication. If this sounds great, keep reading!

If sports or athletics are what you are looking for, the Parks and Recreation Department is accepting applications from those 15 years and older for seasonal positions. These positions include lifeguards, athletics officials and more. They will be holding a hiring fair, which will take place

from 1 to 3 p.m. Saturday, April 6, at the Castle Rock Recreation Center, 2301 Woodlands Blvd.

For those who love being active, the department is also hiring applicants over 16 years old for seasonal positions that include a therapeutic recreation activity assistant and a camp aide. If you are looking for a more hands-on position for individuals 18 years or older, the Public Works Department is accepting applications for a signs seasonal worker and a streets seasonal worker, also there are various seasonal opportunities available within the Water Department, including water treatment maintenance workers and water monitors.

Make sure to check back regularly for seasonal, part-time and full-time job opportunities at CRgov.com/Jobs.

The Castle Rock Water, Parks and Recreation, and Public Works departments offer various seasonal jobs.

A Lifeguard on duty at Burgess Memorial Pool.

In a time of consolidation, Castle Rock's Fire Department is fully dedicated to serving the community

Team effort:

Castle Rock's safe community status stems from Police Department's innovative approach, flip over for more