Streetwise Spring 2019

STREET Spring WISE 2019

Steve’s story From homelessness, to hibernation, to hope.

Sprucing the Goose appeal Find out how much has been raised so far.

THE SUPPORTER MAGAZINE OF CRISIS CENTRE MINISTRIES

“I remembered my dream and thought, ‘I could do this.’”

Contents / 1 News in brief / 2 The Wild Goose: Meeting Mick / 4 Life Recovery: Steve’s journey / 8 Volunteering: Cath’s call / 10 Spring of Hope: Tamara’s story / 12 An update on Sprucing the Goose / 14 Finance / 15 Staying in touch: Simon / 16 Upcoming events /

Editorial

About us

In terms of getting people off the streets at night, it has been a relatively good winter in Bristol. 30 extra beds have been provided

by St Anne’s 24hr Shelter, and 12 by Bristol Churches Winter Night Shelter. However, in spite of this, the number of people living on the street has remained high, indicating that homelessness is still very much rising.

We are a Christian charity that has been working in Bristol for over 30 years. We’re dedicated to helping the most vulnerable and marginalised in society achieve healthy and independent lives.

This is why your support is so vital. As our city faces the increasingly difficult challenge of homelessness, your generosity provides a loving lifeline to people in desperate situations.

Thank you, both from us and on behalf of all the people we work with. Whether you support us through prayer, donations or volunteering, it’s your generosity and steadfastness that make up this mission and ministry.

It’s my great privilege to share with you the stories of Steve and Tamara – two people whose lives have turned around thanks to your loving support. You’ll also meet Mick, the new Wild Goose Manager, and Cath, who shares how she responded to God’s call to serve vulnerable women in Bristol.

Finally, though it may be a bit early (or late, depending on when you read this), I wish you all a very happy and hope-filled Easter.

Matt Parsons Editor

Our mission is to empower personal change through offering food, shelter, hope and support through our four main projects: the Wild Goose drop-in centre, the Life Recovery project, East Bristol Foodbank and Spring of Hope women’s night shelter.

Contact us 32 Stapleton Road, Easton, Bristol, BS5 0QY T. 0117 330 1230 admin@crisis-centre.org.uk www.crisis-centre.org.uk Company No. 2214814 Registered Charity No. 298528

News in brief It has been great to see the community, love and compassion shown by our amazing teams of volunteers. People have served in many ways: helping set up the venues, cooking, providing companionship, doing laundry of bedding in the week, driving the minibus, and transporting the mattresses between venues each day. We are blown away by the commitment and faithfulness of those involved to serving in this way.

Our guests have been so blessed by love in action.”

Bristol Churches Winter Night Shelter By the time this comes through your letterbox, Bristol Churches Winter Night Shelter will be drawing to a close after its third year running. But at the time of writing, it was still fully in action.

There will be a full Impact Report published in due course. But in the meantime, here’s a midproject update from Amanda and Natalie, Project Coordinator and Deputy Project Coordinator: “As we reach the mid-point of the project, many volunteers have commented on what a delight it has been to serve in this way. So far we’ve had an average of 10-11 guests staying with us each night. They are a lovely bunch and there has been great feedback from them about feeling safe in our shelter and it being a time they can focus on themselves and getting work, accommodation, etc. Some guests have valued being able to get their heads down as early as 9pm ready to wake at 5am and do a full day’s work.

New year, new staff!

In January, two new people joined the staff team here at CCM. Alice Cranston joined us as Deputy Manager at Spring of Hope women’s night shelter, and we’ll hopefully be hearing more from her in the summer edition of Streetwise. Mick Connolly also joined us, as Manager of the Wild Goose drop-in centre.

You can read a bit more about him just over the page.

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Meeting Mick The new Manager of the Wild Goose drop-in centre. Mick joined the team in January this year, so we’ve given him the customary Streetwise grilling.

Some of the work I’ve done over the years has taken me away from the people that we’re working with and caring for. I was just bogged down with red tape and admin. But within this role, I can get a lot done, and still have a little bit of time where I can just sit in the Wild Goose and interact with people and get to know them. And that, for me, is huge. It means the world to me.

What were you doing before you joined CCM? For the last 15 years I’ve been working in frontline services. Prior to joining CCM I was working with DHI – Developing Health and Independence. I oversaw the housing part of the service in Somerset for almost five years.

I’ve also worked for services in Bristol, including a long time with the Salvation Army as part of a supported housing role with Somerset Drugs and Alcohol Service.

I’ve seen lots of people from my old jobs – which is great, because it tells me that they’re still alive – but also, it makes it easier to build relationships with them and with others. Just last week, I was coming through the door, and I got a warm welcome from one of our guests, who I didn’t really know. And then as I was leaving, someone else said goodbye, and that felt really, really good.

What made you apply for the role?

I really wanted to come back to Bristol and work in the homelessness sector. I was looking and looking, and then this one jumped out at me. I thought, ‘Yes, that’s me.’

As I said, I’ve worked with complex, vulnerable people for 15 years. And my faith is a big part of my life, so the job just ticked all of the boxes.

Having experienced the Christian ethos at the Salvation Army, I wanted to come back to that.

And what do you enjoy doing when you’re not working?

I enjoy days out on a Saturday with my partner – travelling around, having a bit of nice food, going to the National Trust. I used to go to the gym a lot, but I’ve given in to old age. I’ve come to accept it. Spending time with family and friends is most important.

What has been the highlight of the job so far?

Without doubt, it’s the people. And that’s the staff, the volunteers, the guests – everyone, right across the board. From the moment I came into this role, I’ve been made to feel really welcome. Other people have said it’s like a family – and it is.

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Client story

Steve’s journey 84

When my stepdad was diagnosed with terminal cancer, I was asked if I could help look after him. I went to stay with him and, while I was there, my flat was broken into.

I asked the council to fix my front door. It took them three months. In the meantime, the door was just left open, the doorframe smashed. I went back every couple of days to check for post, and my flat was being vandalised more and more every time I went over.

a little fence, and underneath the fourth tree along you’ll find it!” The advisor said they’d cancel the work stuff for the moment, and concentrate on finding me somewhere to live.

From Homelessness to Hibernation They helped me get a flat in Bedminster, but when I moved there I didn’t really know anybody, and a lot of the people around me were using drugs. I got mixed in with them, taking drugs with them. Then they started stealing stuff from my flat. It got to the stage where whenever I went out, I wouldn’t know what to expect when I came back. I asked if I could move, so the council put me on this bidding list. But I was in Band Five, and was told I’d be waiting a lifetime.

Each time I’d phone the council up and tell them the door still wasn’t fixed. They got back to me and said the contractor was waiting for some parts, and they’d do it in the morning. In the end they said I had to sign a form to say I wouldn’t hold them accountable for any theft or damage done to the flat.

When my stepdad died and I moved back into my flat, there were no light fittings, no kitchen units. They even took the sink and the bath taps. There were no doors – it was completely gutted. Then, the day after I moved back in, the fuse box caught fire, so I was left with no electricity for three days.

After two years of trying to move I gave up. I ‘hibernated’. I’d disassociated myself from all family and friends. My curtains were drawn 24 hours a day. I had three big bolts on my door, which were always locked. If anybody came to my door I’d just ignore it. For shopping, I used to go to the 24hr ASDA across the road at 3am so as not to meet any people. I’d get a few things, pay for them at the self-service till, and then go back. A lot of the time I’d spend asleep, because there was nothing else to do.

That was my life for 10 years.

From Housed to Homeless I’d just had enough, so I rang up the council and said, “You can keep the flat.” I left it and lived in a tent for two and half years. It was very difficult. My benefits got cancelled while I was staying at my stepdad’s, and they still weren’t sorted then.

It was really bad weather. My sleeping bag and all my clothes were always damp. It affected my health – my feet started rotting because they were always wet, and I suffered with arthritis in my legs and hands. I suffered badly with bronchitis too, which I had up until 18 months ago.

From Hibernation to Hope Over that time, my amphetamine addiction got worse. When I started injecting, I went to Bristol Drugs Project to get some pins. I got given one to one counselling for 26 weeks (it was supposed to be 6 weeks max) but I couldn’t cope going to groups. They gave me a support worker to get me out to daytime activities, and it was through her that I ended up coming to Crisis Centre Ministries, to do the LIFE course.

I went to the DHSS, as they were called at the time, who wanted to help me back to work.

They asked for my address and I said, “If you go to Blaise Castle, go down the path, over 5

there for “God,” it was just to get out to places where I could feel less anxious. I went open minded and continue to be. I find some things in the Bible hard to believe but I have seen how Christianity has helped so many people. I like that Christians can have a good sense of humour and are not all upper class, and I can see that most Christians are really good – but not all of them.

It was so relaxed and so helpful. I was learning things each time, and I began to feel safe enough to talk rather than hide. I got on really well with the staff and the other people doing the course. They were so different from the people I’d been mixing with. I’ve actually done the LIFE course three times now. (Stuart comments that he has told Steve he can come back and teach it next time!)

During my time with the Life Course, I’ve learnt an awful lot about coping with my emotions.

I’ve never been able to show any affection or trust in anybody, or ask anyone for help. I always suppressed everything. But through the LIFE course, I learned how to feel more positive. Even though I’ve had an awful lot of incidents happen, with the help of people like Stuart I’ve been able to sort out things that normally would’ve made me give up and lock myself away.

From Hope to Helping

‘I went open minded and continue to be. I find some things in the Bible hard to believe but I have seen how Christianity has helped so many people.’

While I was at the Life Course I was encouraged to go to Life Recovery Group.

I didn’t say much at the start, I wasn’t really

I’m now getting out and socialising more with people I’ve met through Woodlands Church 10 6

and LRG. If I don’t turn up for LRG one week, everyone asks, ‘Where’s Steve?’ and I get all these phone calls and text messages, just to check I’m all right. I’ve made one friend whose house I’ve been to for Christmas dinner the past two years. We exchange Christmas presents and birthday cards, and I go round there regularly.

Another chap that I know from LRG got married eighteen months ago, and I was their best man! His wife works at Southmead Hospital, which I’m now volunteering at three or four times a week. I’m a volunteer housekeeper and I give out meals and drinks, restock supplies, clean, wash up and make patients happy. I was nervous at the start (partly due to my DBS certificate being seen!) but found it easier knowing the person in charge. It’s helped me get a better routine and be more reliable. Now I’m thoroughly enjoying it and meeting loads of people. I get a lot of satisfaction from it. My friend’s wife says that when I’m not there, the patients ask where I’ve gone! It’s good seeing how I’m doing something that affects people and cheers them up.

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I gave up my council flat recently. I’ve wanted to move for a long time, to get away from past associations. Now I’m living with a friend from Life Recovery Group. I’ve been there since just before Christmas, and I feel much more relaxed.

If I wasn’t introduced to Stuart on the LIFE course in 2011, I would either be dead, or I’d be on the streets. I’d probably be wishing I was dead. Whereas now, I’m more happy and enjoying life a bit more.

I’m very grateful for all the help I’ve had from Stuart and Sophy. They’re the people that helped me the most, who I feel most comfortable with. If I get any major problems, Stuart’s the one that gets the earache. But he does too much work, and doesn’t seem to ever get any time for himself! I have told him that he needs to try and slow down a bit.

Are

you

ok?

Volunteer story

Cath 4

I’ve volunteered at Spring of Hope for around three and half years, and have been a Duty Manager for almost two.

I’ve volunteered at Spring of Hope for around three and half years, and have been a Duty Manager for almost two.

God works through the project, to see the way he fights for them, how he blesses them.

Even in small, practical ways, in how he makes it possible for them to come to us and be safe from really hideous situations and circumstances. That’s a real privilege – seeing God move in that way.

I’d been volunteering on nights for 18 months when Val asked if I’d be a Duty Manager. I ummed and ahhed about it for a little bit, and eventually thought that, other than having to take the lead on things and sometimes do a bit of quick decision-making, it wasn’t really that different to what I was currently doing!

And there are the silly things! Like the time two women who spoke completely different languages were trying on shoes and it turned into a ridiculous fashion show! Things like that are a massive highlight. There’s something really beautiful about it.

I’ve always had something on my heart about serving the poor, since I became a Christian.

A few years before I moved to Bristol, I’d had a strange dream involving homeless women. I wrote it down and forgot about it. Years later, I was praying and asking God what to do. And God reminded me of all the points in Scripture about serving the poor. So I said, ‘Okay, what do you want me to do?’ And God said to just get on and do something!

One of the biggest surprises about volunteering at Spring of Hope is feeling completely out of your depth, but at the same time feeling completely confident about what you’re doing. It’s taught me to trust God in these things. It’s taught me I’m able to do more than I thought I could. It’s taught me a lot about what love is. And it’s made me aware of quite a few of my own shortcomings!

So I got in contact with Crisis Centre Ministries, thinking I’d just do a bit of washing up. And then I met Val. Hearing what she was doing at Spring of Hope, I knew it fitted more with what I was passionate about. I remembered my dream and thought, ‘I could do this.’

If anyone was thinking about volunteering, I’d say give it a go! When you first volunteer, you’re not committing your life away for years and years. Come along, do a taster session, see how you feel. It’s not going to be for everyone, and that’s okay! Val’s always on the end of the phone if needed – perhaps more than she should be! But if there’s anything you’re uncertain about, you always have someone you can call on.

I started volunteering every other week, just to see how it went. It can sound big and scary when you think about it, but when you’re doing it, you just get on with it really. And it’s a lot of fun.

There’s often a lot more joy there than you’d think possible, and a massive sense of community.

One of the biggest highlights is the privilege of when the women share things with you – good and bad. When they share really tough things, you think, ‘You barely know me, and you trust me with this, and that is such a privilege.’

You get to see God do amazing things. You get to meet really amazing people. Just give it a go.

If you’re interested in volunteering at Spring of Hope, please contact our Volunteers Coordinator Steve Smith.

There have been times where one of the women has approached me and said, ‘We need to pray for this person,’ and I think, ‘Great, you lead!’ It’s a privilege to see how

You can reach him on 0117 405 7112 or at steve.smith@crisis-centre.org.uk 95

Client story

Tamara’s Story

Tamara and her husband settled in the UK having moved here from Africa. But when her husband became ill, her situation became increasingly difficult. This is her story, from around this time last year:

touch with NextLink, who told me about the Spring of Hope women’s night shelter.

I was living in Africa before my husband and I came over to the UK in 2007. We came here to start a new life. For the first four years things were good and we settled down. But one day my husband came home and told me that he had tuberculosis. From then on, he was a changed man.

I stayed at the shelter for five weeks and Val, the shelter manager, provided me with food and money, and connected me with other services to help me move on. The Wild Goose also provided me with food. Spring of Hope paid for my solicitor’s fees to sort out my Home Office paperwork, which meant that I could stay in the country.

He stopped work and asked me to stop working so I could take care of him. He became very controlling, not letting me have any money, telling me not to make friends and saying bad things about people. The only times that I left the house were to drop off and pick up my daughter from school.

Val is someone I can really open up to.

Whenever I come to her for help, she never says no. She is still helping me now. Val tells me that I will overcome this. I view her like a sister.

He blamed me for everything. He used to get very angry and smash things in our house.

He started ringing the police, telling them that he was going to destroy me. I think the worst thing was that he took away my confidence in myself by verbally abusing me. He said lots of negative things to me over and over again, and that wore me down. I became very afraid of him. I was his full-time carer but he didn’t appreciate me.

After five weeks at Spring of Hope, I moved into supported housing for women where I live now. I’ve found work as a nursing assistant which I will start soon. My hope is to move into independent accommodation so that my daughter can join me.

I want to forget about what he has done to me. To move on and to forget. I am separated from my husband and will be getting a divorce. I am receiving counselling and Spring of Hope continues to help me.

Things became so bad that I knew that I had to leave. I had to leave my daughter in the house, but I had no choice. I became street homeless, but someone helped me get in

Tamara’s name has been changed to protect her identity.

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‘The only times that I left the house were to drop off and pick up my daughter from school.’

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For more updates and to donate, visit crisis-centre.org.uk/sprucingthegoose

SPRUCING T

HE GOOSE:

What’s been raised so far (as of 11th March ‘19):

We’ve also been offered:

A brand new CCTV system

£31,000 from individual donors like yourselves (not including Gift Aid)

Carpentry and joinery work And we’re applying for grants from local and national trusts and foundations.

£928 from churches £15,000 from the charity’s reserves.

£46,900

out of £150,000 12

le who’ve p o e p y n a ou to the m y k n a h t e g A huge, hu r. and afe, warm s a f a g o s in id d v e come. donat er to pro the years to t much clos a in ou, we’re th less people in Bristol y to s k n . a h T rk can begin ce for home o a w p s e g th in re m o welc go befo got a way to ll ti s e ’v e However, w

THE STORY

SO FAR

How you can help Pray

Share

Please pray that everyone in our country and the wider world might have somewhere they can call home. Please ask God that our work may be a part of making that happen in Bristol.

If the Wild Goose and its guests are close to your heart but not familiar to your church, we’d be very grateful if you could share the appeal with them.

Donate

Give time or resources

If you haven’t already, please consider donating to the appeal. Each donation, big or small, will help provide a warm welcome and safe environment to a homeless person in Bristol.

If you own or work for a company that’s involved in construction or building supplies, we would really value a donation of your time or resources.

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Finance Income sources Businesses & Organisations – £38k Churches – £43k Individuals – £203k Trusts & Foundations – £152k Other Income – £16k

Total – £452,000 Expenditure Wild Goose Drop-in – £155k LIFE Recovery – £73k Spring of Hope –£78k Foodbank – £63k Fundraising –£46k

Total – £415,000

Figures rounded to the closest thousand pounds.

Our current financial status 2018/9 Year to Date (April 2018 to December 2018) Financial Status Actual Income: £452,000 Actual Expenditure: £425,000 Net surplus/deficit: £37,000 14

Staying : h c u o t in

n o m i S However, things have now changed. This February, Simon was able to move into a new, clean and warm flat in a development for over55s. And thanks to a generous donation from someone else moving house, his new flat is fully furnished.

Regular readers of Streetwise might remember Simon’s story, which we printed early last year. Simon had become homeless after he was made redundant and his relationship with his partner broke down.

He eventually managed to find accommodation, but it was poorly maintained, cold and had pervasive damp. This affected Simon’s health – to the point where he’d spent two Christmases in hospital with pneumonia. He’d joined the waiting list for new housing, but hadn’t had any luck, and was still living in his dilapidated flat when we spoke with him last year.

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“Thanks to Esther, Jean, Andy and all at the Goose for their continuing help and support, which has enabled me to find new accommodation. It’s safe, dry and warm, rather than my last abode, which even an estate agent would struggle to describe as anything other than a biohazard.”

Upcoming events Bristol Homeless Action Week

This year, Homeless Awareness Week will become Homeless Action Week. The focus of the week will move from simply raising awareness about homelessness in Bristol to asking people what action they can take to help. Look out for activities and events happening in Bristol during the week, and follow us on Facebook or Twitter if you’d like to find out more details nearer the time.

Date: Week beginning Monday 13th May

Addiction & Recovery Training

This training series, now in its fourth year, equips churches and pastoral care workers with a better understanding of how to support people struggling with addiction.

LIFE RECOVERY GROUP | SUPPORTING RECOVERY – GROWING FAITH | 2017–18

UNDERSTANDING

ADDICTION & SUPPORTING RECOVERY IN THE CHURCH Saturday Morning Training Seminars 23.09.17 18.11.17 13.01.18 10.03.18 12.05.18 08.07.18

Addiction & the Brain Dr. Fergus Law, Consultant Psychiatrist Relapse & Recovery Ant Newman, Recovery Navigator Trauma & Attachment Fr. Giles Lascelle, Trauma Specialist Mental Health P-J Charters, BABCP Therapist The 12 Step Programme & Mutual Aid Groups Lydia Davenport, Drugs & Alcohol Counsellor From Homelessness to Independent Living Richard Sayer, Salvation Army Hostel Manager

VENUE: Woodlands Church, Upper Hall, BS8 2AA TIME: 9.30–12.30am Coffee from 9.15am Suggested donation £5 per session on the door | Refreshments provided

The 12 Step Programme and Mutual Aid Groups To book your place or for more information please go to: www.liferecoverygroup.org or call 07858 757 226

This session looks at the role that mutual aid and 12-step programmes can play in recovery.

Date: Sat 11th May Time: 9:30am-12:30pm Homelessness to Independent Living This session explores the journey to independent living, including the hurdles along the way.

Date: Sat 6th July Time: 9:30am–12:30pm Venue for both events: The Old School Rooms, St Michael’s Centre, North Rd, Stoke Gifford, Bristol BS34 8PD To book your place, please visit: crisis-centre.org.uk/LRGtraining2018/19

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Why your support is so important 1 2

The number of people rough sleeping in England has risen for the sixth consecutive year, to an estimated 4,134.1

3

Recent changes in welfare have led to people being evicted due to the inability to access benefits.3

4

The growing housing crisis is also fuelling homelessness. For example, rental prices in London have increased 24% since 2010 whilst average wages only 3%.4

5

A homeless rough sleeper is 35 times more likely to attempt suicide than someone who has never faced homelessness.5

One in every 170 Bristol residents is homeless.2

1. Department for Communities and Local Government, 2016: Rough sleeping in England: autumn 2016 2. Shelter, 2017: Far from alone: Homelessness in Britain in 2017 3. Housing Justice, 2017: Homelessness Overview 2017 4. Ibid 5. Ibid

Could you become a regular supporter?

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Sign me up!

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Communications preferences I wish to receive the following communications by the methods given (please select all those that apply): By phone Updates regarding my donations and/ or updates relevant to the projects I’m interested in By text message E.g. emergency volunteering needs, event reminders or announcements about new projects By post Quarterly news magazine and occasional letters relevant to my interests By email A monthly e-newsletter and specific emails relevant to my interests A monthly prayer e-newsletter

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Please note that should we have a specific query regarding your donation, gift aid status or volunteering we reserve the right to be able to contact you, even if you do not elect to receive any of the above communications.

Data protection: Crisis Centre Ministries will not share your information with any third party except the HM Revenue & Customs if applicable. To find out how we use your personal information, please read our policy on our website: www.crisis-centre.org.uk/data-protection-policy

Please complete and return this form to: FREEPOST RSTX-XTYH-CJCA, Crisis Centre Ministries, 32 Stapleton Road, Easton, Bristol, BS5 0QY

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(You can also donate online via crisis-centre.org.uk)

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I enclose my cheque/postal order payable to Crisis Centre Limited.

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other £ (dd/mm/yy) until further notice

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Instructions to your Bank/Building Society: Please pay this sum to Crisis Centre Limited, a/c number 01408518 sort code 40-14-13 HSBC, 62 George White Street, Cabot Circus, Bristol, BS1 3BA.

And your gift will mean 25% more!

For every £1 you donate, Gift Aid allows us to claim 25p from HM Revenue & Customs – increasing the value of your gift at no cost to you.

Gift Aid Declaration: Please treat as Gift Aid donations all qualifying gifts made: in the past 4 years/today/in the future* I am a UK taxpayer and understand that if I pay less Income Tax and/or Capital Gains Tax than the amount of Gift Aid claimed on all my donations in that tax year it is my responsibility to pay any difference.

If you pay Income Tax at the higher or additional rate and want to receive the additional tax relief due to you, you must include all your Gift Aid donations on your Self-Assessment tax return or ask HM Revenue and Customs to adjust your tax code.

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Data protection: Crisis Centre Ministries will not share your information with any third party except the HM Revenue & Customs if applicable. To find out how we use your personal information, please read our policy on our website www.crisis-centre.org.uk/data-protection-policy

Please return this form to: FREEPOST RSTX-XTYH-CJCA, Thank you for your support Crisis Centre Ministries, 32 Stapleton Road, Easton, Bristol, BS5 0QY Spring 2019

Getting involved Everyone can make a difference to the homeless and vulnerable people in our community.

If you’re not already part of the work that we do, here are some ways to get involved:

Volunteer

If you’d like to give your time to serving vulnerable and marginalised people, you can volunteer at one of our projects. There are a range of volunteer roles available across the organisation, suitable for differing gifts and availabilities. Contact Steve Smith, our Volunteer Coordinator, if you’d like to find out more: 0117 405 7112.

Pray

As a Christian charity, prayer is integral to all that we do. If you’d like to join the group of volunteers that prays regularly for the work that we do and the people who we work with, you can sign up for our prayer email newsletter via our website.

Donate

With the number of homeless people increasing in Bristol, your donations are appreciated now more than ever. They help provide hot meals, shelter, love and hope to our city’s most destitute. To find out more about donating, visit our website or call us on 0117 405 7113.

Fundraise

If you’d like to raise money for homeless people in Bristol, we’d love to work with you. Whether you’re thinking about hosting an event or taking part in a challenge, visit our website to find out more about fundraising with us.

Follow us facebook.com/crisiscentreministries @crisiscentre Sign up for our monthly email newsletter at crisis-centre.org.uk