A Hosted Portal Solution: Best for your Internal Operations The most important part of customer support is to provide all the information whenever a customer needs it. The definition of customer support has evolved over time, and it is no longer limited to traditional ideas of service and product industries. It has evolved to a great extent in all kinds of business, that are traditionally not associated with the word ‘business’, like the education industry or banking industry.
They are implementing the use of technology to achieve greater levels of customer satisfaction and in general to make operations slightly easier. To do so, they provide a web portal to their customers to log in and see every detail regarding their interaction with said business. And even have more interactions, thereby engaging the customers without them actually having to go to a bank or a store. So, let’s introduce the concept of this web portal: It is a doorway into your business exposing only the limited and necessary parts of it. You can choose to show certain elements of it that the customer can directly engage with. Now of course, when I say customer, it is not always the conventional customer. Students, employees, banking staff, or people who have bank accounts, want to interact with the institution on a regular basis. Here are a few common things that a portal facilitates in all of these scenarios: ● Secure access to a personal database for maintaining and updating personal details like address, emails, and phone number. ● Ability to request items, like a test score rechecking, a new cheque book, or even an appointment, depending on what the institution is.