How a WordPress Client Portal Can Help You with Client Servicing You have all heard that the client is always right. It means that you have to take care of every interaction with your client, regardless of whether that interaction is via phone calls, your website, email, or in person. If your primary interaction is frictionless, you are more likely to retain them. These methods of interaction are also slowly getting old. Businesses are moving toward leveraging the benefits of the internet, by using client portals to serve their customers better.
Why is a Client Portal Necessary? With the shift to the internet, the customer interaction ways have also changed. All kinds of industries can and do use a client portal so that they can offer more to their customers, compared to simple query solving that happened over phone calls and emails. With phone calls, meetings or emails, the drawback was that it could only happen during your office hours. However, not all clients can contact you during those hours, because of various reasons. With a client portal, they have access to you at all times without you having to hire a twenty-four hour staff. A client portal gives you the freedom to do much more than query solving. You can offer them a personalized solution based on a client’s specific pain points. This makes them feel valued as a client. The ways of interaction increases with this: file sharing, task management, problem-solving, targeted solutions based on past issues and purchases. Benefits of WordPress Client Portal Plugin: Company Benefits: ● Lower overall cost of customer service due to targeted support. ● Clickstream analysis helps to identify potential customers. ● There is a significant return on investment because better customer support