2017 Salary Guide for Office and Administration jobs by Bobby Guliani

2 0 1 7 SALARY GUIDE

OFFICE & ADMINISTRATION

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

welcome to the 2017 salary guide Despite the attention often placed on an employer’s ancillary offerings like training opportunities and work-life balance programs, they are not the top priorities for today’s workforce. Across generations, gender and education levels, “salary and benefits” was cited as the most important factor when choosing an employer.1 In a candidate-driven market, organizations must ensure that the compensation they offer is not just in line with the market, but competitive enough to win over job seekers who have more options than ever. Our 2017 Salary Guide provides a benchmark for assessing the strength of your pay rates against those of your competitors, many of whom frequently vie for the same talent as you. If your pay is below average, consider whether the cost of losing talent to competitors justifies salary adjustments for new hires or current employees. Also, take note of the impact that geography has on pay if you plan to hire talent in other markets. We invite you to browse the guide’s contents and connect with us to discuss how we can help you build a strong team or find your next great hire. Randstad’s Employer Branding Study, 2016

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about this guide This guide presents pay information for key office and administrative positions that are the most prevalent or in demand across nearly 200 geographic markets. Salary data was provided by Economic Research Institute (ERI), a widely known resource of robust job competency, cost-of-living, executive compensation and salary surveys. More information on ERI can be found at www.erieri.com. The ERI data reported here is reflective of an employee with average years of experience for each position, as noted (see key below). Each job title includes three salary data points: low (25th percentile), mid (50th percentile) and high (75th percentile).

salary key: average years of experience JOB TITLE

YEARS

JOB TITLE

YEARS

Accounting Clerk

Export/Import Clerk

Accounts Payable Clerk

File Clerk

Accounts Payable Supervisor

Front Desk Receptionist

Accounts Receivable Clerk

General Clerk

Accounts Receivable Supervisor

Help Desk Representative

Administrative Assistant

Human Resources Assistant/Clerk

Administrative Assistant, CEO

Insurance Billing Clerk

Administrative Secretary

Insurance Claims Clerk

Assistant Buyer

Insurance Claims Processor

Banking Loan Clerk

Inventory Clerk

Banking Loan Processor

Legal Secretary

Banking Mortgage Clerk

Mailroom Clerk

Benefits Clerk

Medical Billing Clerk

Billing Clerk

Medical Receptionist

Bookkeeper

Medical Records Administrator

Call Center Representative (Complex Calls)

Medical Records Clerk

Call Center Representative (General Calls)

Medical Records Coding Technician

Call Center Representative (Specialized Calls)

Medical Secretary

Call Center Sales Representative

Medical Transcriptionist

Call Center Supervisor

Office Manager

Cost Accounting Clerk

Order Processing Clerk

Credit & Collection Clerk

Order Processing Supervisor

Customer Service Representative (General Calls)

Payroll Clerk

Customer Service Representative (Specialized Calls)

Payroll Supervisor

Customer Service Representative, Financial

Receptionist

Customer Service Representative, Insurance (Commercial)

Secretary

Customer Service Representative, Insurance (Personal)

Secretary (Bilingual)

Data Entry Operator

Survey Worker, Marketing

Data Entry Operator Lead

Telemarketing Representative

Data Entry Supervisor

Word Processor

Executive Assistant

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finding your salaries STATE

PAGE

Alabama Arizona Arkansas California Colorado Connecticut District of Columbia Florida Georgia Illinois Indiana Iowa Kansas Kentucky Maryland Massachusetts Michigan Minnesota Mississippi Missouri Nebraska Nevada New Hampshire New Jersey New York North Carolina Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina Tennessee Texas Virginia Washington Wisconsin

8 9 11 12 27 27 29 29 35 47 49 50 51 52 54 56 58 59 60 61 64 65 65 66 68 71 74 79 79 80 83 83 85 96 100 104 106

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Alabama Birmingham, AL Job Title Accounting Clerk

Huntsville, AL Low Mid High $16.82 $18.11 $19.71

Job Title Accounting Clerk

Low Mid High $16.54 $17.82 $19.42

Accounts Payable Clerk

$17.44 $18.53 $19.89

Accounts Payable Clerk

$17.15 $18.24 $19.59

Accounts Payable Supervisor

$29.00 $31.56 $34.84

Accounts Payable Supervisor

$28.75 $31.35 $34.68

Accounts Receivable Clerk

$18.06 $19.18 $20.57

Accounts Receivable Clerk

$17.77 $18.88 $20.28

Accounts Receivable Supervisor

$27.38 $29.79 $32.88

Accounts Receivable Supervisor

$27.10 $29.55 $32.68

Administrative Assistant

$19.32 $21.12 $23.44

Administrative Assistant

$19.10 $20.90 $23.24

Administrative Assistant, CEO

$31.39 $34.58 $38.69

Administrative Assistant, CEO

$31.35 $34.63 $38.83

Administrative Secretary

$23.68 $25.91 $28.78

Administrative Secretary

$23.49 $25.76 $28.68

Assistant Buyer

$18.48 $19.97 $21.87

Assistant Buyer

$18.19 $19.68 $21.57

Banking Loan Clerk

$14.66 $15.84 $17.29

Banking Loan Clerk

$14.35 $15.52 $16.96

Banking Loan Processor

$17.73 $19.29 $21.27

Banking Loan Processor

$17.40 $18.95 $20.92

Banking Mortgage Clerk

$16.63 $18.14 $20.01

Banking Mortgage Clerk

$16.31 $17.81 $19.66

Benefits Clerk

$19.11 $20.65 $22.61

Benefits Clerk

$18.78 $20.30 $22.26

Billing Clerk

$16.75 $18.15 $19.89

Billing Clerk

$16.47 $17.86 $19.59

Bookkeeper

$16.63 $18.13 $20.01

Bookkeeper

$16.35 $17.85 $19.71

Call Center Representative (Complex Calls)

$18.45 $20.04 $22.11

Call Center Representative (Complex Calls)

$18.14 $19.74 $21.82

Call Center Representative (General Calls)

$12.60 $13.87 $15.47

Call Center Representative (General Calls)

$12.31 $13.59 $15.18

Call Center Representative (Specialized Calls)

$15.09 $16.34 $17.90

Call Center Representative (Specialized Calls)

$14.80 $16.04 $17.59

Call Center Sales Representative

$13.95 $15.13 $16.60

Call Center Sales Representative

$13.51 $14.68 $16.12

Call Center Supervisor

$26.18 $28.46 $31.38

Call Center Supervisor

$26.05 $28.40 $31.39

Cost Accounting Clerk

$17.24 $18.66 $20.44

Cost Accounting Clerk

$16.95 $18.37 $20.14

Credit & Collection Clerk

$16.31 $17.57 $19.14

Credit & Collection Clerk

$16.02 $17.29 $18.85

Customer Service Representative (General Calls)

$15.68 $17.13 $18.92

Customer Service Representative (General Calls)

$15.36 $16.81 $18.59

Customer Service Representative (Specialized Calls)

$22.38 $24.34 $26.85

Customer Service Representative (Specialized Calls)

$22.04 $24.02 $26.56

Customer Service Representative, Financial

$16.03 $17.61 $19.57

Customer Service Representative, Financial

$15.71 $17.29 $19.23

Customer Service Representative, Insurance (Commercial)

$19.58 $21.27 $23.45

Customer Service Representative, Insurance (Commercial)

$19.23 $20.93 $23.12

Customer Service Representative, Insurance (Personal)

$16.06 $17.53 $19.35

Customer Service Representative, Insurance (Personal)

$15.74 $17.21 $19.01

Data Entry Operator

$12.46 $13.41 $14.65

Data Entry Operator

$12.31 $13.27 $14.53

Data Entry Operator Lead

$16.23 $17.59 $19.29

Data Entry Operator Lead

$16.14 $17.53 $19.23

Data Entry Supervisor

$21.00 $22.68 $24.85

Data Entry Supervisor

$20.68 $22.36 $24.54

Executive Assistant

$28.93 $32.07 $36.12

Executive Assistant

$28.83 $32.06 $36.20

Export/Import Clerk

$17.06 $18.48 $20.24

Export/Import Clerk

$16.78 $18.19 $19.94

File Clerk

$13.61 $14.69 $16.05

File Clerk

$13.29 $14.37 $15.73

Front Desk Receptionist

$11.76 $12.78 $14.15

Front Desk Receptionist

$11.47 $12.47 $13.83

General Clerk

$14.92 $16.10 $17.57

General Clerk

$14.80 $16.02 $17.50

Help Desk Representative

$19.95 $21.94 $24.52

Help Desk Representative

$20.32 $22.40 $25.10

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.87 $19.33 $21.16

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.54 $18.99 $20.81

Insurance Billing Clerk

$15.75 $17.10 $18.76

Insurance Billing Clerk

$15.46 $16.82 $18.47

Insurance Claims Clerk

$14.99 $16.18 $17.65

Insurance Claims Clerk

$14.87 $16.09 $17.58

Insurance Claims Processor

$17.54 $18.96 $20.77

Insurance Claims Processor

$18.81 $20.37 $22.32

Inventory Clerk

$14.57 $15.74 $17.18

Inventory Clerk

$14.40 $15.57 $17.02

Legal Secretary

$23.38 $25.74 $28.78

Legal Secretary

$23.18 $25.58 $28.68

Mailroom Clerk

$13.36 $14.32 $15.54

Mailroom Clerk

$13.22 $14.20 $15.43

Medical Billing Clerk

$15.75 $17.10 $18.76

Medical Billing Clerk

$15.46 $16.82 $18.47

Medical Receptionist

$13.24 $14.28 $15.60

Medical Receptionist

$13.02 $14.06 $15.39

Medical Records Administrator

$42.70 $46.11 $50.44

Medical Records Administrator

$43.02 $46.57 $51.04

Medical Records Clerk

$13.41 $14.56 $16.02

Medical Records Clerk

$13.35 $14.52 $16.00

Medical Records Coding Technician

$17.90 $19.34 $21.19

Medical Records Coding Technician

$17.88 $19.32 $21.19

Medical Secretary

$15.83 $17.29 $19.09

Medical Secretary

$15.62 $17.09 $18.88

Medical Transcriptionist

$15.25 $16.55 $18.16

Medical Transcriptionist

$15.07 $16.38 $18.00

Office Manager

$24.12 $26.55 $29.70

Office Manager

$23.80 $26.27 $29.45

Order Processing Clerk

$15.38 $16.59 $18.09

Order Processing Clerk

$15.06 $16.28 $17.77

Order Processing Supervisor

$27.79 $30.23 $33.37

Order Processing Supervisor

$27.51 $30.01 $33.19

Payroll Clerk

$19.55 $21.11 $23.11

Payroll Clerk

$19.25 $20.82 $22.83

Payroll Supervisor

$28.34 $31.02 $34.48

Payroll Supervisor

$28.07 $30.81 $34.31

Receptionist

$13.26 $14.40 $15.85

Receptionist

$12.95 $14.08 $15.53

Secretary

$15.76 $17.10 $18.77

Secretary

$15.54 $16.90 $18.56

Secretary (Bilingual)

$18.60 $20.47 $22.86

Secretary (Bilingual)

$18.39 $20.25 $22.66

Survey Worker, Marketing

$12.82 $13.81 $15.09

Survey Worker, Marketing

$12.51 $13.49 $14.77

Telemarketing Representative

$13.95 $15.13 $16.60

Telemarketing Representative

$13.51 $14.68 $16.12

Word Processor

$16.98 $18.27 $19.88

Word Processor

$16.90 $18.21 $19.84

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Arizona Chandler, AZ

Phoenix/Scottsdale, AZ

Job Title Accounting Clerk

Low Mid High $17.70 $18.89 $20.42

Job Title Accounting Clerk

Low Mid High $17.61 $18.81 $20.34

Accounts Payable Clerk

$18.28 $19.28 $20.58

Accounts Payable Clerk

$18.20 $19.20 $20.51

Accounts Payable Supervisor

$29.05 $31.43 $34.53

Accounts Payable Supervisor

$28.95 $31.31 $34.39

Accounts Receivable Clerk

$18.87 $19.89 $21.23

Accounts Receivable Clerk

$18.79 $19.81 $21.16

Accounts Receivable Supervisor

$27.53 $29.76 $32.69

Accounts Receivable Supervisor

$27.44 $29.65 $32.56

Administrative Assistant

$19.86 $21.50 $23.69

Administrative Assistant

$19.78 $21.43 $23.61

Administrative Assistant, CEO

$31.10 $34.05 $37.91

Administrative Assistant, CEO

$30.98 $33.92 $37.76

Administrative Secretary

$23.92 $25.97 $28.67

Administrative Secretary

$23.84 $25.88 $28.57

Assistant Buyer

$19.26 $20.64 $22.44

Assistant Buyer

$19.18 $20.56 $22.37

Banking Loan Clerk

$15.68 $16.78 $18.18

Banking Loan Clerk

$15.58 $16.69 $18.09

Banking Loan Processor

$18.59 $20.04 $21.92

Banking Loan Processor

$18.51 $19.96 $21.85

Banking Mortgage Clerk

$17.56 $18.95 $20.73

Banking Mortgage Clerk

$17.47 $18.87 $20.66

Benefits Clerk

$19.90 $21.31 $23.19

Benefits Clerk

$19.82 $21.24 $23.11

Billing Clerk

$17.64 $18.93 $20.58

Billing Clerk

$17.54 $18.85 $20.51

Bookkeeper

$17.52 $18.91 $20.69

Bookkeeper

$17.43 $18.83 $20.62

Call Center Representative (Complex Calls)

$19.06 $20.54 $22.51

Call Center Representative (Complex Calls)

$18.99 $20.48 $22.44

Call Center Representative (General Calls)

$13.53 $14.73 $16.27

Call Center Representative (General Calls)

$13.44 $14.65 $16.19

Call Center Representative (Specialized Calls)

$15.90 $17.06 $18.55

Call Center Representative (Specialized Calls)

$15.82 $16.99 $18.48

Call Center Sales Representative

$14.50 $15.58 $16.94

Call Center Sales Representative

$14.42 $15.50 $16.87

Call Center Supervisor

$26.17 $28.26 $30.98

Call Center Supervisor

$26.09 $28.16 $30.87

Cost Accounting Clerk

$18.10 $19.41 $21.10

Cost Accounting Clerk

$18.01 $19.33 $21.03

Credit & Collection Clerk

$17.22 $18.39 $19.88

Credit & Collection Clerk

$17.12 $18.30 $19.80

Customer Service Representative (General Calls)

$16.66 $18.01 $19.72

Customer Service Representative (General Calls)

$16.56 $17.92 $19.64

Customer Service Representative (Specialized Calls)

$22.98 $24.79 $27.19

Customer Service Representative (Specialized Calls)

$22.90 $24.71 $27.10

Customer Service Representative, Financial

$16.99 $18.46 $20.32

Customer Service Representative, Financial

$16.89 $18.37 $20.25

Customer Service Representative, Insurance (Commercial)

$20.33 $21.90 $23.99

Customer Service Representative, Insurance (Commercial)

$20.26 $21.83 $23.91

Customer Service Representative, Insurance (Personal)

$17.01 $18.38 $20.12

Customer Service Representative, Insurance (Personal)

$16.92 $18.30 $20.04

Data Entry Operator

$13.80 $14.74 $15.98

Data Entry Operator

$13.70 $14.63 $15.87

Data Entry Operator Lead

$17.51 $18.80 $20.45

Data Entry Operator Lead

$17.42 $18.72 $20.37

Data Entry Supervisor

$21.55 $23.10 $25.16

Data Entry Supervisor

$21.48 $23.03 $25.08

Executive Assistant

$28.81 $31.71 $35.51

Executive Assistant

$28.71 $31.59 $35.38

Export/Import Clerk

$17.93 $19.23 $20.91

Export/Import Clerk

$17.84 $19.15 $20.84

File Clerk

$14.67 $15.68 $17.01

File Clerk

$14.56 $15.58 $16.91

Front Desk Receptionist

$12.85 $13.84 $15.19

Front Desk Receptionist

$12.74 $13.73 $15.08

General Clerk

$16.24 $17.37 $18.80

General Clerk

$16.14 $17.28 $18.72

Help Desk Representative

$21.23 $23.15 $25.69

Help Desk Representative

$21.16 $23.07 $25.61

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.73 $20.07 $21.82

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.64 $19.99 $21.75

Insurance Billing Clerk

$16.69 $17.94 $19.52

Insurance Billing Clerk

$16.59 $17.85 $19.45

Insurance Claims Clerk

$16.31 $17.44 $18.88

Insurance Claims Clerk

$16.21 $17.35 $18.79

Insurance Claims Processor

$18.61 $19.93 $21.66

Insurance Claims Processor

$18.53 $19.85 $21.59

Inventory Clerk

$15.55 $16.63 $18.02

Inventory Clerk

$15.44 $16.54 $17.93

Legal Secretary

$23.64 $25.81 $28.67

Legal Secretary

$23.56 $25.72 $28.57

Mailroom Clerk

$14.71 $15.64 $16.84

Mailroom Clerk

$14.60 $15.53 $16.75

Medical Billing Clerk

$16.69 $17.94 $19.52

Medical Billing Clerk

$16.59 $17.85 $19.45

Medical Receptionist

$14.14 $15.11 $16.39

Medical Receptionist

$14.04 $15.01 $16.29

Medical Records Administrator

$42.13 $45.44 $49.66

Medical Records Administrator

$41.97 $45.27 $49.48

Medical Records Clerk

$15.55 $16.74 $18.27

Medical Records Clerk

$15.44 $16.64 $18.17

Medical Records Coding Technician

$20.19 $21.64 $23.55

Medical Records Coding Technician

$20.11 $21.57 $23.48

Medical Secretary

$16.60 $17.95 $19.65

Medical Secretary

$16.50 $17.86 $19.57

Medical Transcriptionist

$16.85 $18.12 $19.72

Medical Transcriptionist

$16.75 $18.03 $19.64

Office Manager

$24.47 $26.73 $29.71

Office Manager

$24.39 $26.64 $29.60

Order Processing Clerk

$16.36 $17.50 $18.94

Order Processing Clerk

$16.26 $17.41 $18.86

Order Processing Supervisor

$27.92 $30.18 $33.15

Order Processing Supervisor

$27.82 $30.07 $33.02

Payroll Clerk

$20.26 $21.70 $23.62

Payroll Clerk

$20.19 $21.63 $23.54

Payroll Supervisor

$28.43 $30.92 $34.19

Payroll Supervisor

$28.33 $30.81 $34.06

Receptionist

$14.33 $15.41 $16.82

Receptionist

$14.22 $15.31 $16.72

Secretary

$16.53 $17.77 $19.34

Secretary

$16.44 $17.69 $19.27

Secretary (Bilingual)

$19.19 $20.90 $23.16

Secretary (Bilingual)

$19.11 $20.83 $23.08

Survey Worker, Marketing

$13.89 $14.84 $16.09

Survey Worker, Marketing

$13.79 $14.74 $15.99

Telemarketing Representative

$14.50 $15.58 $16.94

Telemarketing Representative

$14.42 $15.50 $16.87

Word Processor

$18.24 $19.45 $21.02

Word Processor

$18.15 $19.37 $20.95

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Arizona Tempe, AZ Job Title Accounting Clerk

Tolleson, AZ Low Mid High $17.68 $18.88 $20.42

Job Title Accounting Clerk

Low Mid High $17.59 $18.76 $20.27

Accounts Payable Clerk

$18.27 $19.28 $20.59

Accounts Payable Clerk

$18.16 $19.14 $20.43

Accounts Payable Supervisor

$29.06 $31.42 $34.52

Accounts Payable Supervisor

$28.89 $31.27 $34.37

Accounts Receivable Clerk

$18.86 $19.89 $21.24

Accounts Receivable Clerk

$18.74 $19.74 $21.07

Accounts Receivable Supervisor

$27.54 $29.77 $32.68

Accounts Receivable Supervisor

$27.36 $29.60 $32.53

Administrative Assistant

$19.85 $21.51 $23.70

Administrative Assistant

$19.71 $21.34 $23.52

Administrative Assistant, CEO

$31.10 $34.05 $37.90

Administrative Assistant, CEO

$30.94 $33.90 $37.75

Administrative Secretary

$23.93 $25.98 $28.68

Administrative Secretary

$23.75 $25.80 $28.50

Assistant Buyer

$19.26 $20.64 $22.46

Assistant Buyer

$19.13 $20.48 $22.27

Banking Loan Clerk

$15.65 $16.75 $18.16

Banking Loan Clerk

$15.59 $16.68 $18.06

Banking Loan Processor

$18.58 $20.04 $21.93

Banking Loan Processor

$18.47 $19.89 $21.76

Banking Mortgage Clerk

$17.53 $18.94 $20.74

Banking Mortgage Clerk

$17.45 $18.81 $20.58

Benefits Clerk

$19.89 $21.32 $23.20

Benefits Clerk

$19.75 $21.15 $23.01

Billing Clerk

$17.61 $18.92 $20.59

Billing Clerk

$17.52 $18.79 $20.43

Bookkeeper

$17.50 $18.90 $20.70

Bookkeeper

$17.41 $18.78 $20.54

Call Center Representative (Complex Calls)

$19.06 $20.55 $22.52

Call Center Representative (Complex Calls)

$18.91 $20.39 $22.36

Call Center Representative (General Calls)

$13.50 $14.71 $16.25

Call Center Representative (General Calls)

$13.45 $14.64 $16.16

Call Center Representative (Specialized Calls)

$15.88 $17.05 $18.55

Call Center Representative (Specialized Calls)

$15.80 $16.93 $18.41

Call Center Sales Representative

$14.48 $15.56 $16.94

Call Center Sales Representative

$14.41 $15.47 $16.82

Call Center Supervisor

$26.18 $28.26 $30.98

Call Center Supervisor

$26.02 $28.12 $30.84

Cost Accounting Clerk

$18.08 $19.40 $21.11

Cost Accounting Clerk

$17.98 $19.27 $20.94

Credit & Collection Clerk

$17.19 $18.37 $19.88

Credit & Collection Clerk

$17.11 $18.26 $19.74

Customer Service Representative (General Calls)

$16.63 $17.99 $19.71

Customer Service Representative (General Calls)

$16.55 $17.89 $19.57

Customer Service Representative (Specialized Calls)

$22.99 $24.81 $27.20

Customer Service Representative (Specialized Calls)

$22.80 $24.62 $27.02

Customer Service Representative, Financial

$16.96 $18.44 $20.33

Customer Service Representative, Financial

$16.88 $18.33 $20.17

Customer Service Representative, Insurance (Commercial)

$20.33 $21.91 $24.00

Customer Service Representative, Insurance (Commercial)

$20.18 $21.73 $23.81

Customer Service Representative, Insurance (Personal)

$16.99 $18.37 $20.12

Customer Service Representative, Insurance (Personal)

$16.91 $18.26 $19.97

Data Entry Operator

$13.76 $14.70 $15.94

Data Entry Operator

$13.73 $14.65 $15.88

Data Entry Operator Lead

$17.49 $18.79 $20.45

Data Entry Operator Lead

$17.40 $18.67 $20.30

Data Entry Supervisor

$21.56 $23.12 $25.17

Data Entry Supervisor

$21.39 $22.93 $24.99

Executive Assistant

$28.82 $31.71 $35.51

Executive Assistant

$28.65 $31.56 $35.36

Export/Import Clerk

$17.91 $19.23 $20.92

Export/Import Clerk

$17.81 $19.10 $20.76

File Clerk

$14.62 $15.65 $16.98

File Clerk

$14.58 $15.59 $16.90

Front Desk Receptionist

$12.80 $13.80 $15.15

Front Desk Receptionist

$12.78 $13.76 $15.10

General Clerk

$16.21 $17.35 $18.79

General Clerk

$16.15 $17.26 $18.68

Help Desk Representative

$21.24 $23.16 $25.70

Help Desk Representative

$21.07 $22.98 $25.52

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.71 $20.07 $21.83

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.60 $19.92 $21.66

Insurance Billing Clerk

$16.66 $17.92 $19.52

Insurance Billing Clerk

$16.59 $17.82 $19.39

Insurance Claims Clerk

$16.27 $17.42 $18.87

Insurance Claims Clerk

$16.21 $17.33 $18.75

Insurance Claims Processor

$18.60 $19.93 $21.67

Insurance Claims Processor

$18.48 $19.78 $21.50

Inventory Clerk

$15.51 $16.61 $18.00

Inventory Clerk

$15.46 $16.53 $17.90

Legal Secretary

$23.65 $25.82 $28.68

Legal Secretary

$23.46 $25.64 $28.50

Mailroom Clerk

$14.66 $15.60 $16.81

Mailroom Clerk

$14.62 $15.54 $16.74

Medical Billing Clerk

$16.66 $17.92 $19.52

Medical Billing Clerk

$16.59 $17.82 $19.39

Medical Receptionist

$14.10 $15.08 $16.36

Medical Receptionist

$14.06 $15.03 $16.29

Medical Records Administrator

$42.12 $45.43 $49.65

Medical Records Administrator

$41.95 $45.24 $49.44

Medical Records Clerk

$15.51 $16.71 $18.25

Medical Records Clerk

$15.46 $16.64 $18.15

Medical Records Coding Technician

$20.19 $21.65 $23.57

Medical Records Coding Technician

$20.04 $21.48 $23.38

Medical Secretary

$16.57 $17.93 $19.65

Medical Secretary

$16.50 $17.83 $19.51

Medical Transcriptionist

$16.82 $18.10 $19.72

Medical Transcriptionist

$16.75 $18.00 $19.58

Office Manager

$24.48 $26.74 $29.71

Office Manager

$24.30 $26.56 $29.54

Order Processing Clerk

$16.33 $17.48 $18.93

Order Processing Clerk

$16.27 $17.38 $18.81

Order Processing Supervisor

$27.92 $30.19 $33.15

Order Processing Supervisor

$27.75 $30.03 $33.00

Payroll Clerk

$20.26 $21.72 $23.63

Payroll Clerk

$20.11 $21.54 $23.45

Payroll Supervisor

$28.44 $30.92 $34.18

Payroll Supervisor

$28.26 $30.77 $34.03

Receptionist

$14.29 $15.37 $16.79

Receptionist

$14.25 $15.32 $16.72

Secretary

$16.50 $17.75 $19.34

Secretary

$16.43 $17.65 $19.21

Secretary (Bilingual)

$19.18 $20.91 $23.17

Secretary (Bilingual)

$19.05 $20.74 $22.99

Survey Worker, Marketing

$13.85 $14.80 $16.06

Survey Worker, Marketing

$13.81 $14.75 $16.00

Telemarketing Representative

$14.48 $15.56 $16.94

Telemarketing Representative

$14.41 $15.47 $16.82

Word Processor

$18.22 $19.45 $21.03

Word Processor

$18.12 $19.31 $20.86

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Arizona

Arkansas

Tucson, AZ

West Memphis, AR

Job Title Accounting Clerk

Low Mid High $16.56 $17.73 $19.21

Job Title Accounting Clerk

Low Mid High $16.99 $18.26 $19.82

Accounts Payable Clerk

$17.13 $18.11 $19.36

Accounts Payable Clerk

$17.61 $18.66 $19.99

Accounts Payable Supervisor

$27.30 $29.55 $32.50

Accounts Payable Supervisor

$28.62 $31.08 $34.26

Accounts Receivable Clerk

$17.70 $18.70 $19.98

Accounts Receivable Clerk

$18.22 $19.29 $20.65

Accounts Receivable Supervisor

$25.86 $27.97 $30.75

Accounts Receivable Supervisor

$27.05 $29.36 $32.36

Administrative Assistant

$18.80 $20.39 $22.50

Administrative Assistant

$19.14 $20.83 $23.05

Administrative Assistant, CEO

$29.61 $32.46 $36.20

Administrative Assistant, CEO

$30.63 $33.69 $37.66

Administrative Secretary

$22.71 $24.68 $27.27

Administrative Secretary

$23.28 $25.39 $28.14

Assistant Buyer

$18.09 $19.41 $21.15

Assistant Buyer

$18.63 $20.06 $21.89

Banking Loan Clerk

$14.51 $15.58 $16.94

Banking Loan Clerk

$14.87 $16.04 $17.49

Banking Loan Processor

$17.35 $18.75 $20.55

Banking Loan Processor

$17.93 $19.44 $21.35

Banking Mortgage Clerk

$16.34 $17.70 $19.42

Banking Mortgage Clerk

$16.84 $18.32 $20.14

Benefits Clerk

$18.61 $19.96 $21.75

Benefits Clerk

$19.28 $20.74 $22.64

Billing Clerk

$16.49 $17.76 $19.36

Billing Clerk

$16.93 $18.30 $19.99

Bookkeeper

$16.38 $17.75 $19.47

Bookkeeper

$16.81 $18.28 $20.10

Call Center Representative (Complex Calls)

$17.86 $19.26 $21.13

Call Center Representative (Complex Calls)

$18.54 $20.07 $22.07

Call Center Representative (General Calls)

$12.49 $13.67 $15.17

Call Center Representative (General Calls)

$12.78 $14.06 $15.66

Call Center Representative (Specialized Calls)

$14.81 $15.93 $17.37

Call Center Representative (Specialized Calls)

$15.27 $16.50 $18.02

Call Center Sales Representative

$13.74 $14.82 $16.18

Call Center Sales Representative

$13.83 $14.99 $16.41

Call Center Supervisor

$25.04 $27.07 $29.74

Call Center Supervisor

$26.37 $28.65 $31.59

Cost Accounting Clerk

$16.95 $18.23 $19.86

Cost Accounting Clerk

$17.41 $18.79 $20.52

Credit & Collection Clerk

$16.08 $17.23 $18.69

Credit & Collection Clerk

$16.48 $17.73 $19.27

Customer Service Representative (General Calls)

$15.45 $16.78 $18.44

Customer Service Representative (General Calls)

$15.89 $17.33 $19.09

Customer Service Representative (Specialized Calls)

$21.55 $23.27 $25.54

Customer Service Representative (Specialized Calls)

$22.43 $24.30 $26.74

Customer Service Representative, Financial

$15.78 $17.22 $19.02

Customer Service Representative, Financial

$16.24 $17.80 $19.72

Customer Service Representative, Insurance (Commercial)

$19.03 $20.53 $22.51

Customer Service Representative, Insurance (Commercial)

$19.72 $21.34 $23.46

Customer Service Representative, Insurance (Personal)

$15.81 $17.15 $18.83

Customer Service Representative, Insurance (Personal)

$16.27 $17.72 $19.51

Data Entry Operator

$12.80 $13.70 $14.90

Data Entry Operator

$12.91 $13.88 $15.15

Data Entry Operator Lead

$16.42 $17.69 $19.29

Data Entry Operator Lead

$16.77 $18.14 $19.83

Data Entry Supervisor

$20.19 $21.66 $23.61

Data Entry Supervisor

$20.94 $22.53 $24.62

Executive Assistant

$27.41 $30.20 $33.87

Executive Assistant

$28.28 $31.28 $35.18

Export/Import Clerk

$16.78 $18.06 $19.68

Export/Import Clerk

$17.24 $18.61 $20.33

File Clerk

$13.52 $14.51 $15.80

File Clerk

$13.81 $14.89 $16.26

Front Desk Receptionist

$11.83 $12.74 $14.02

Front Desk Receptionist

$11.99 $12.98 $14.35

General Clerk

$15.16 $16.29 $17.69

General Clerk

$15.42 $16.64 $18.12

Help Desk Representative

$19.87 $21.69 $24.10

Help Desk Representative

$20.01 $21.91 $24.42

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.48 $18.78 $20.45

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.07 $19.47 $21.25

Insurance Billing Clerk

$15.56 $16.80 $18.34

Insurance Billing Clerk

$15.93 $17.27 $18.90

Insurance Claims Clerk

$15.23 $16.36 $17.76

Insurance Claims Clerk

$15.49 $16.71 $18.20

Insurance Claims Processor

$17.36 $18.64 $20.31

Insurance Claims Processor

$17.73 $19.10 $20.85

Inventory Clerk

$14.59 $15.68 $17.05

Inventory Clerk

$14.81 $15.98 $17.43

Legal Secretary

$22.44 $24.52 $27.27

Legal Secretary

$22.99 $25.22 $28.14

Mailroom Clerk

$13.66 $14.57 $15.76

Mailroom Clerk

$13.83 $14.81 $16.06

Medical Billing Clerk

$15.56 $16.80 $18.34

Medical Billing Clerk

$15.93 $17.27 $18.90

Medical Receptionist

$13.18 $14.13 $15.38

Medical Receptionist

$13.21 $14.22 $15.54

Medical Records Administrator

$39.66 $42.82 $46.87

Medical Records Administrator

$40.02 $43.29 $47.42

Medical Records Clerk

$14.48 $15.66 $17.16

Medical Records Clerk

$14.15 $15.36 $16.89

Medical Records Coding Technician

$19.03 $20.43 $22.25

Medical Records Coding Technician

$18.80 $20.24 $22.10

Medical Secretary

$15.59 $16.93 $18.59

Medical Secretary

$15.76 $17.19 $18.93

Medical Transcriptionist

$15.83 $17.10 $18.67

Medical Transcriptionist

$15.53 $16.84 $18.45

Office Manager

$22.96 $25.10 $27.92

Office Manager

$23.92 $26.25 $29.29

Order Processing Clerk

$15.17 $16.29 $17.68

Order Processing Clerk

$15.58 $16.80 $18.29

Order Processing Supervisor

$26.22 $28.37 $31.19

Order Processing Supervisor

$27.45 $29.80 $32.84

Payroll Clerk

$19.06 $20.44 $22.27

Payroll Clerk

$19.66 $21.15 $23.09

Payroll Supervisor

$26.71 $29.07 $32.18

Payroll Supervisor

$27.98 $30.56 $33.92

Receptionist

$13.20 $14.24 $15.61

Receptionist

$13.47 $14.60 $16.06

Secretary

$15.52 $16.75 $18.30

Secretary

$15.69 $17.00 $18.62

Secretary (Bilingual)

$18.14 $19.81 $21.98

Secretary (Bilingual)

$18.46 $20.22 $22.51

Survey Worker, Marketing

$12.79 $13.69 $14.90

Survey Worker, Marketing

$13.02 $14.01 $15.29

Telemarketing Representative

$13.74 $14.82 $16.18

Telemarketing Representative

$13.83 $14.99 $16.41

Word Processor

$17.14 $18.33 $19.85

Word Processor

$17.53 $18.81 $20.41

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

California Bakersfield, CA Job Title Accounting Clerk

City of Industry, CA Low Mid High $18.36 $19.81 $21.50

Job Title Accounting Clerk

Low Mid High $19.57 $21.12 $22.92

Accounts Payable Clerk

$19.06 $20.26 $21.68

Accounts Payable Clerk

$20.31 $21.60 $23.12

Accounts Payable Supervisor

$31.05 $33.74 $37.17

Accounts Payable Supervisor

$33.21 $36.07 $39.71

Accounts Receivable Clerk

$19.75 $20.94 $22.39

Accounts Receivable Clerk

$21.05 $22.33 $23.88

Accounts Receivable Supervisor

$29.34 $31.87 $35.12

Accounts Receivable Supervisor

$31.39 $34.09 $37.53

Administrative Assistant

$21.02 $22.86 $25.26

Administrative Assistant

$22.43 $24.41 $26.97

Administrative Assistant, CEO

$33.64 $37.00 $41.29

Administrative Assistant, CEO

$35.80 $39.35 $43.89

Administrative Secretary

$25.52 $27.86 $30.89

Administrative Secretary

$27.24 $29.71 $32.90

Assistant Buyer

$20.21 $21.76 $23.72

Assistant Buyer

$21.53 $23.21 $25.31

Banking Loan Clerk

$15.87 $17.32 $18.98

Banking Loan Clerk

$17.02 $18.54 $20.28

Banking Loan Processor

$19.48 $21.15 $23.21

Banking Loan Processor

$20.81 $22.62 $24.82

Banking Mortgage Clerk

$18.23 $19.93 $21.90

Banking Mortgage Clerk

$19.49 $21.30 $23.41

Benefits Clerk

$20.97 $22.56 $24.61

Benefits Clerk

$22.41 $24.13 $26.31

Billing Clerk

$18.27 $19.86 $21.68

Billing Clerk

$19.48 $21.17 $23.12

Bookkeeper

$18.13 $19.84 $21.81

Bookkeeper

$19.33 $21.15 $23.25

Call Center Representative (Complex Calls)

$20.16 $21.82 $24.00

Call Center Representative (Complex Calls)

$21.55 $23.34 $25.65

Call Center Representative (General Calls)

$13.58 $15.14 $16.99

Call Center Representative (General Calls)

$14.57 $16.21 $18.15

Call Center Representative (Specialized Calls)

$16.55 $17.95 $19.60

Call Center Representative (Specialized Calls)

$17.69 $19.19 $20.95

Call Center Sales Representative

$15.00 $16.40 $17.98

Call Center Sales Representative

$15.81 $17.27 $18.92

Call Center Supervisor

$28.35 $30.75 $33.84

Call Center Supervisor

$29.00 $31.25 $34.25

Cost Accounting Clerk

$18.83 $20.40 $22.25

Cost Accounting Clerk

$20.07 $21.75 $23.73

Credit & Collection Clerk

$17.76 $19.23 $20.90

Credit & Collection Clerk

$18.94 $20.50 $22.28

Customer Service Representative (General Calls)

$17.10 $18.83 $20.77

Customer Service Representative (General Calls)

$18.30 $20.13 $22.20

Customer Service Representative (Specialized Calls)

$24.37 $26.44 $29.12

Customer Service Representative (Specialized Calls)

$26.06 $28.26 $31.10

Customer Service Representative, Financial

$17.51 $19.36 $21.45

Customer Service Representative, Financial

$18.74 $20.69 $22.93

Customer Service Representative, Insurance (Commercial)

$21.46 $23.20 $25.50

Customer Service Representative, Insurance (Commercial)

$22.93 $24.82 $27.26

Customer Service Representative, Insurance (Personal)

$17.55 $19.27 $21.22

Customer Service Representative, Insurance (Personal)

$18.77 $20.60 $22.68

Data Entry Operator

$13.52 $14.64 $16.10

Data Entry Operator

$14.36 $15.54 $17.05

Data Entry Operator Lead

$18.02 $19.61 $21.44

Data Entry Operator Lead

$19.04 $20.71 $22.64

Data Entry Supervisor

$22.71 $24.43 $26.69

Data Entry Supervisor

$24.31 $26.16 $28.57

Executive Assistant

$31.05 $34.37 $38.61

Executive Assistant

$33.07 $36.57 $41.05

Export/Import Clerk

$18.63 $20.21 $22.05

Export/Import Clerk

$19.86 $21.54 $23.51

File Clerk

$14.62 $15.94 $17.54

File Clerk

$15.71 $17.09 $18.77

Front Desk Receptionist

$12.60 $13.70 $15.26

Front Desk Receptionist

$13.54 $14.73 $16.37

General Clerk

$16.43 $17.91 $19.57

General Clerk

$17.39 $18.92 $20.67

Help Desk Representative

$22.45 $24.58 $27.41

Help Desk Representative

$23.21 $25.40 $28.26

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$19.63 $21.19 $23.10

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$20.98 $22.66 $24.70

Insurance Billing Clerk

$17.09 $18.70 $20.51

Insurance Billing Clerk

$18.24 $19.93 $21.85

Insurance Claims Clerk

$16.51 $17.99 $19.66

Insurance Claims Clerk

$17.48 $19.01 $20.76

Insurance Claims Processor

$19.62 $21.15 $23.04

Insurance Claims Processor

$20.57 $22.18 $24.18

Inventory Clerk

$15.81 $17.25 $18.91

Inventory Clerk

$16.67 $18.16 $19.88

Legal Secretary

$25.20 $27.68 $30.88

Legal Secretary

$26.90 $29.52 $32.90

Mailroom Clerk

$14.55 $15.74 $17.18

Mailroom Clerk

$15.44 $16.68 $18.17

Medical Billing Clerk

$17.09 $18.70 $20.51

Medical Billing Clerk

$18.24 $19.93 $21.85

Medical Receptionist

$14.09 $15.31 $16.85

Medical Receptionist

$15.10 $16.40 $18.01

Medical Records Administrator

$45.34 $48.92 $53.45

Medical Records Administrator

$48.95 $52.79 $57.64

Medical Records Clerk

$15.93 $17.52 $19.38

Medical Records Clerk

$16.88 $18.53 $20.46

Medical Records Coding Technician

$21.65 $23.29 $25.40

Medical Records Coding Technician

$22.85 $24.61 $26.84

Medical Secretary

$17.12 $18.84 $20.79

Medical Secretary

$18.29 $20.11 $22.18

Medical Transcriptionist

$16.73 $18.35 $20.15

Medical Transcriptionist

$18.07 $19.75 $21.66

Office Manager

$25.92 $28.48 $31.78

Office Manager

$27.75 $30.48 $33.99

Order Processing Clerk

$16.73 $18.21 $19.88

Order Processing Clerk

$17.91 $19.47 $21.24

Order Processing Supervisor

$29.77 $32.35 $35.64

Order Processing Supervisor

$31.85 $34.59 $38.08

Payroll Clerk

$21.33 $22.93 $25.02

Payroll Clerk

$22.74 $24.47 $26.70

Payroll Supervisor

$30.35 $33.17 $36.79

Payroll Supervisor

$32.46 $35.47 $39.31

Receptionist

$14.22 $15.59 $17.30

Receptionist

$15.29 $16.73 $18.51

Secretary

$17.03 $18.63 $20.44

Secretary

$18.20 $19.89 $21.81

Secretary (Bilingual)

$20.26 $22.19 $24.67

Secretary (Bilingual)

$21.61 $23.70 $26.33

Survey Worker, Marketing

$13.72 $14.89 $16.38

Survey Worker, Marketing

$14.75 $15.99 $17.55

Telemarketing Representative

$15.00 $16.40 $17.98

Telemarketing Representative

$15.81 $17.27 $18.92

Word Processor

$18.90 $20.35 $22.06

Word Processor

$19.96 $21.50 $23.30

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

California Delano, CA

Dublin, CA

Job Title Accounting Clerk

Low Mid High $18.40 $19.85 $21.53

Job Title Accounting Clerk

Low Mid High $21.18 $22.80 $24.70

Accounts Payable Clerk

$19.10 $20.29 $21.71

Accounts Payable Clerk

$21.95 $23.30 $24.91

Accounts Payable Supervisor

$31.07 $33.76 $37.19

Accounts Payable Supervisor

$35.35 $38.31 $42.06

Accounts Receivable Clerk

$19.79 $20.97 $22.41

Accounts Receivable Clerk

$22.72 $24.07 $25.72

Accounts Receivable Supervisor

$29.36 $31.90 $35.14

Accounts Receivable Supervisor

$33.45 $36.26 $39.83

Administrative Assistant

$21.05 $22.88 $25.28

Administrative Assistant

$24.14 $26.25 $28.95

Administrative Assistant, CEO

$33.66 $37.03 $41.32

Administrative Assistant, CEO

$38.18 $41.81 $46.43

Administrative Secretary

$25.53 $27.88 $30.91

Administrative Secretary

$29.24 $31.84 $35.17

Assistant Buyer

$20.24 $21.79 $23.74

Assistant Buyer

$23.23 $25.01 $27.24

Banking Loan Clerk

$15.94 $17.37 $19.03

Banking Loan Clerk

$18.60 $20.17 $21.99

Banking Loan Processor

$19.52 $21.18 $23.23

Banking Loan Processor

$22.53 $24.45 $26.79

Banking Mortgage Clerk

$18.28 $19.97 $21.93

Banking Mortgage Clerk

$21.16 $23.05 $25.29

Benefits Clerk

$21.00 $22.58 $24.62

Benefits Clerk

$24.22 $26.06 $28.39

Billing Clerk

$18.32 $19.89 $21.71

Billing Clerk

$21.09 $22.85 $24.91

Bookkeeper

$18.18 $19.88 $21.83

Bookkeeper

$20.94 $22.83 $25.05

Call Center Representative (Complex Calls)

$20.17 $21.83 $24.02

Call Center Representative (Complex Calls)

$23.27 $25.19 $27.66

Call Center Representative (General Calls)

$13.64 $15.19 $17.03

Call Center Representative (General Calls)

$15.96 $17.66 $19.68

Call Center Representative (Specialized Calls)

$16.59 $17.98 $19.62

Call Center Representative (Specialized Calls)

$19.19 $20.76 $22.63

Call Center Sales Representative

$15.05 $16.44 $18.01

Call Center Sales Representative

$16.75 $18.21 $19.92

Call Center Supervisor

$28.37 $30.77 $33.86

Call Center Supervisor

$31.28 $33.82 $37.09

Cost Accounting Clerk

$18.88 $20.43 $22.28

Cost Accounting Clerk

$21.71 $23.46 $25.56

Credit & Collection Clerk

$17.81 $19.27 $20.94

Credit & Collection Clerk

$20.53 $22.14 $24.02

Customer Service Representative (General Calls)

$17.15 $18.87 $20.80

Customer Service Representative (General Calls)

$19.93 $21.82 $24.00

Customer Service Representative (Specialized Calls)

$24.39 $26.45 $29.14

Customer Service Representative (Specialized Calls)

$28.12 $30.48 $33.50

Customer Service Representative, Financial

$17.57 $19.40 $21.48

Customer Service Representative, Financial

$20.38 $22.41 $24.77

Customer Service Representative, Insurance (Commercial)

$21.49 $23.22 $25.52

Customer Service Representative, Insurance (Commercial)

$24.78 $26.80 $29.41

Customer Service Representative, Insurance (Personal)

$17.60 $19.31 $21.25

Customer Service Representative, Insurance (Personal)

$20.42 $22.31 $24.51

Data Entry Operator

$13.59 $14.71 $16.16

Data Entry Operator

$15.95 $17.23 $18.83

Data Entry Operator Lead

$18.07 $19.65 $21.46

Data Entry Operator Lead

$20.91 $22.67 $24.73

Data Entry Supervisor

$22.73 $24.44 $26.71

Data Entry Supervisor

$25.98 $27.95 $30.49

Executive Assistant

$31.07 $34.39 $38.64

Executive Assistant

$35.35 $38.96 $43.56

Export/Import Clerk

$18.68 $20.24 $22.07

Export/Import Clerk

$21.49 $23.24 $25.33

File Clerk

$14.69 $16.00 $17.59

File Clerk

$17.23 $18.67 $20.41

Front Desk Receptionist

$12.68 $13.77 $15.32

Front Desk Receptionist

$14.89 $16.20 $17.93

General Clerk

$16.49 $17.96 $19.61

General Clerk

$19.18 $20.78 $22.62

Help Desk Representative

$22.47 $24.60 $27.42

Help Desk Representative

$24.88 $27.21 $30.24

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$19.67 $21.22 $23.12

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$22.71 $24.49 $26.66

Insurance Billing Clerk

$17.15 $18.74 $20.54

Insurance Billing Clerk

$19.82 $21.56 $23.57

Insurance Claims Clerk

$16.57 $18.04 $19.70

Insurance Claims Clerk

$19.27 $20.87 $22.72

Insurance Claims Processor

$19.66 $21.17 $23.06

Insurance Claims Processor

$22.10 $23.81 $25.94

Inventory Clerk

$15.87 $17.31 $18.96

Inventory Clerk

$18.16 $19.69 $21.47

Legal Secretary

$25.22 $27.69 $30.91

Legal Secretary

$28.89 $31.64 $35.17

Mailroom Clerk

$14.62 $15.80 $17.24

Mailroom Clerk

$17.12 $18.43 $20.00

Medical Billing Clerk

$17.15 $18.74 $20.54

Medical Billing Clerk

$19.82 $21.56 $23.57

Medical Receptionist

$14.16 $15.38 $16.91

Medical Receptionist

$16.53 $17.88 $19.55

Medical Records Administrator

$45.38 $48.95 $53.49

Medical Records Administrator

$50.71 $54.47 $59.25

Medical Records Clerk

$16.00 $17.58 $19.43

Medical Records Clerk

$18.60 $20.35 $22.39

Medical Records Coding Technician

$21.68 $23.31 $25.42

Medical Records Coding Technician

$24.94 $26.86 $29.33

Medical Secretary

$17.18 $18.89 $20.82

Medical Secretary

$19.84 $21.71 $23.88

Medical Transcriptionist

$16.79 $18.39 $20.19

Medical Transcriptionist

$20.21 $22.00 $24.05

Office Manager

$25.94 $28.49 $31.80

Office Manager

$29.62 $32.49 $36.16

Order Processing Clerk

$16.79 $18.26 $19.92

Order Processing Clerk

$19.53 $21.14 $22.99

Order Processing Supervisor

$29.79 $32.37 $35.66

Order Processing Supervisor

$33.93 $36.78 $40.39

Payroll Clerk

$21.36 $22.95 $25.04

Payroll Clerk

$24.51 $26.35 $28.72

Payroll Supervisor

$30.37 $33.20 $36.82

Payroll Supervisor

$34.57 $37.69 $41.66

Receptionist

$14.30 $15.66 $17.36

Receptionist

$16.78 $18.29 $20.15

Secretary

$17.09 $18.68 $20.47

Secretary

$19.74 $21.48 $23.49

Secretary (Bilingual)

$20.30 $22.22 $24.68

Secretary (Bilingual)

$23.29 $25.50 $28.29

Survey Worker, Marketing

$13.79 $14.96 $16.44

Survey Worker, Marketing

$16.21 $17.52 $19.16

Telemarketing Representative

$15.05 $16.44 $18.01

Telemarketing Representative

$16.75 $18.21 $19.92

Word Processor

$18.95 $20.38 $22.09

Word Processor

$21.88 $23.50 $25.45

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

California Fresno, CA Job Title Accounting Clerk

Hanford/Visalia, CA Low Mid High $18.07 $19.46 $21.09

Job Title Accounting Clerk

Low Mid High $18.28 $19.70 $21.36

Accounts Payable Clerk

$18.75 $19.89 $21.27

Accounts Payable Clerk

$18.97 $20.14 $21.54

Accounts Payable Supervisor

$30.47 $33.08 $36.43

Accounts Payable Supervisor

$30.13 $32.69 $35.99

Accounts Receivable Clerk

$19.41 $20.54 $21.94

Accounts Receivable Clerk

$19.65 $20.81 $22.24

Accounts Receivable Supervisor

$28.80 $31.26 $34.43

Accounts Receivable Supervisor

$28.50 $30.91 $34.02

Administrative Assistant

$20.59 $22.34 $24.66

Administrative Assistant

$20.80 $22.62 $25.04

Administrative Assistant, CEO

$32.74 $35.98 $40.14

Administrative Assistant, CEO

$33.61 $37.06 $41.42

Administrative Secretary

$24.90 $27.15 $30.08

Administrative Secretary

$25.30 $27.70 $30.78

Assistant Buyer

$19.85 $21.33 $23.22

Assistant Buyer

$20.09 $21.62 $23.58

Banking Loan Clerk

$15.82 $17.23 $18.85

Banking Loan Clerk

$15.89 $17.31 $18.95

Banking Loan Processor

$19.33 $20.95 $22.94

Banking Loan Processor

$19.43 $21.08 $23.13

Banking Mortgage Clerk

$18.12 $19.76 $21.68

Banking Mortgage Clerk

$18.21 $19.88 $21.83

Benefits Clerk

$20.78 $22.30 $24.30

Benefits Clerk

$20.91 $22.48 $24.55

Billing Clerk

$17.99 $19.50 $21.27

Billing Clerk

$18.20 $19.74 $21.54

Bookkeeper

$17.86 $19.49 $21.38

Bookkeeper

$18.07 $19.73 $21.67

Call Center Representative (Complex Calls)

$19.94 $21.54 $23.67

Call Center Representative (Complex Calls)

$20.09 $21.77 $24.01

Call Center Representative (General Calls)

$13.54 $15.07 $16.87

Call Center Representative (General Calls)

$13.60 $15.14 $16.96

Call Center Representative (Specialized Calls)

$16.44 $17.80 $19.40

Call Center Representative (Specialized Calls)

$16.53 $17.90 $19.53

Call Center Sales Representative

$14.73 $16.07 $17.59

Call Center Sales Representative

$14.68 $16.00 $17.50

Call Center Supervisor

$27.58 $29.90 $32.89

Call Center Supervisor

$27.89 $30.39 $33.56

Cost Accounting Clerk

$18.53 $20.03 $21.81

Cost Accounting Clerk

$18.75 $20.28 $22.11

Credit & Collection Clerk

$17.49 $18.90 $20.52

Credit & Collection Clerk

$17.70 $19.13 $20.78

Customer Service Representative (General Calls)

$17.02 $18.69 $20.59

Customer Service Representative (General Calls)

$17.10 $18.79 $20.71

Customer Service Representative (Specialized Calls)

$24.07 $26.07 $28.69

Customer Service Representative (Specialized Calls)

$24.31 $26.44 $29.18

Customer Service Representative, Financial

$17.42 $19.21 $21.24

Customer Service Representative, Financial

$17.51 $19.31 $21.38

Customer Service Representative, Insurance (Commercial)

$21.25 $22.93 $25.17

Customer Service Representative, Insurance (Commercial)

$21.39 $23.13 $25.46

Customer Service Representative, Insurance (Personal)

$17.46 $19.12 $21.02

Customer Service Representative, Insurance (Personal)

$17.54 $19.23 $21.15

Data Entry Operator

$13.38 $14.46 $15.88

Data Entry Operator

$13.60 $14.71 $16.16

Data Entry Operator Lead

$17.73 $19.26 $21.01

Data Entry Operator Lead

$18.05 $19.61 $21.41

Data Entry Supervisor

$22.36 $24.02 $26.22

Data Entry Supervisor

$22.18 $23.80 $25.97

Executive Assistant

$30.24 $33.43 $37.55

Executive Assistant

$30.95 $34.36 $38.69

Export/Import Clerk

$18.34 $19.84 $21.62

Export/Import Clerk

$18.56 $20.09 $21.90

File Clerk

$14.60 $15.88 $17.45

File Clerk

$14.66 $15.95 $17.54

Front Desk Receptionist

$12.63 $13.69 $15.22

Front Desk Receptionist

$12.65 $13.74 $15.28

General Clerk

$16.20 $17.62 $19.23

General Clerk

$16.48 $17.93 $19.58

Help Desk Representative

$20.99 $22.91 $25.48

Help Desk Representative

$21.74 $23.72 $26.37

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$19.48 $20.98 $22.84

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$19.59 $21.12 $23.02

Insurance Billing Clerk

$16.85 $18.39 $20.14

Insurance Billing Clerk

$17.05 $18.61 $20.38

Insurance Claims Clerk

$16.28 $17.70 $19.31

Insurance Claims Clerk

$16.57 $18.02 $19.66

Insurance Claims Processor

$18.72 $20.13 $21.90

Insurance Claims Processor

$18.54 $19.91 $21.65

Inventory Clerk

$15.58 $16.97 $18.58

Inventory Clerk

$15.70 $17.11 $18.74

Legal Secretary

$24.60 $26.97 $30.08

Legal Secretary

$24.98 $27.51 $30.78

Mailroom Clerk

$14.38 $15.52 $16.93

Mailroom Clerk

$14.62 $15.80 $17.23

Medical Billing Clerk

$16.85 $18.39 $20.14

Medical Billing Clerk

$17.05 $18.61 $20.38

Medical Receptionist

$13.91 $15.08 $16.58

Medical Receptionist

$14.02 $15.22 $16.73

Medical Records Administrator

$43.86 $47.30 $51.69

Medical Records Administrator

$44.31 $47.82 $52.26

Medical Records Clerk

$16.09 $17.66 $19.51

Medical Records Clerk

$16.44 $18.01 $19.87

Medical Records Coding Technician

$21.75 $23.37 $25.47

Medical Records Coding Technician

$22.12 $23.76 $25.88

Medical Secretary

$16.84 $18.49 $20.36

Medical Secretary

$17.00 $18.67 $20.57

Medical Transcriptionist

$16.66 $18.19 $19.93

Medical Transcriptionist

$17.05 $18.64 $20.43

Office Manager

$25.47 $27.95 $31.18

Office Manager

$25.24 $27.66 $30.83

Order Processing Clerk

$16.65 $18.09 $19.72

Order Processing Clerk

$16.74 $18.19 $19.83

Order Processing Supervisor

$29.22 $31.72 $34.93

Order Processing Supervisor

$28.91 $31.36 $34.52

Payroll Clerk

$20.93 $22.45 $24.47

Payroll Clerk

$21.20 $22.79 $24.89

Payroll Supervisor

$29.78 $32.53 $36.06

Payroll Supervisor

$29.46 $32.15 $35.63

Receptionist

$14.21 $15.54 $17.21

Receptionist

$14.26 $15.61 $17.30

Secretary

$16.75 $18.29 $20.03

Secretary

$16.91 $18.47 $20.24

Secretary (Bilingual)

$19.86 $21.70 $24.09

Secretary (Bilingual)

$20.06 $21.96 $24.44

Survey Worker, Marketing

$13.72 $14.85 $16.32

Survey Worker, Marketing

$13.76 $14.92 $16.40

Telemarketing Representative

$14.73 $16.07 $17.59

Telemarketing Representative

$14.68 $16.00 $17.50

Word Processor

$18.59 $19.97 $21.61

Word Processor

$18.92 $20.34 $22.03

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

California Hayward/Oakland, CA

Irvine/Orange, CA

Job Title Accounting Clerk

Low Mid High $21.46 $23.10 $25.02

Job Title Accounting Clerk

Low Mid High $19.94 $21.47 $23.27

Accounts Payable Clerk

$22.24 $23.61 $25.23

Accounts Payable Clerk

$20.68 $21.95 $23.46

Accounts Payable Supervisor

$35.71 $38.67 $42.44

Accounts Payable Supervisor

$33.66 $36.53 $40.17

Accounts Receivable Clerk

$23.02 $24.39 $26.05

Accounts Receivable Clerk

$21.40 $22.67 $24.23

Accounts Receivable Supervisor

$33.81 $36.62 $40.20

Accounts Receivable Supervisor

$31.83 $34.55 $38.00

Administrative Assistant

$24.46 $26.59 $29.31

Administrative Assistant

$22.69 $24.66 $27.21

Administrative Assistant, CEO

$38.54 $42.19 $46.84

Administrative Assistant, CEO

$35.98 $39.46 $43.91

Administrative Secretary

$29.60 $32.20 $35.53

Administrative Secretary

$27.48 $29.94 $33.11

Assistant Buyer

$23.53 $25.34 $27.59

Assistant Buyer

$21.89 $23.56 $25.66

Banking Loan Clerk

$18.86 $20.44 $22.27

Banking Loan Clerk

$17.42 $18.93 $20.67

Banking Loan Processor

$22.83 $24.77 $27.14

Banking Loan Processor

$21.19 $22.99 $25.20

Banking Mortgage Clerk

$21.43 $23.35 $25.62

Banking Mortgage Clerk

$19.88 $21.68 $23.79

Benefits Clerk

$24.54 $26.40 $28.75

Benefits Clerk

$22.79 $24.50 $26.71

Billing Clerk

$21.37 $23.14 $25.23

Billing Clerk

$19.85 $21.52 $23.47

Bookkeeper

$21.22 $23.13 $25.37

Bookkeeper

$19.71 $21.50 $23.60

Call Center Representative (Complex Calls)

$23.57 $25.50 $27.98

Call Center Representative (Complex Calls)

$21.89 $23.69 $26.04

Call Center Representative (General Calls)

$16.19 $17.90 $19.93

Call Center Representative (General Calls)

$14.93 $16.57 $18.50

Call Center Representative (Specialized Calls)

$19.44 $21.04 $22.92

Call Center Representative (Specialized Calls)

$18.04 $19.53 $21.28

Call Center Sales Representative

$16.97 $18.45 $20.17

Call Center Sales Representative

$16.12 $17.56 $19.21

Call Center Supervisor

$31.61 $34.15 $37.43

Call Center Supervisor

$29.60 $31.96 $35.04

Cost Accounting Clerk

$21.99 $23.77 $25.89

Cost Accounting Clerk

$20.44 $22.10 $24.08

Credit & Collection Clerk

$20.80 $22.43 $24.33

Credit & Collection Clerk

$19.31 $20.85 $22.63

Customer Service Representative (General Calls)

$20.20 $22.10 $24.31

Customer Service Representative (General Calls)

$18.70 $20.51 $22.57

Customer Service Representative (Specialized Calls)

$28.48 $30.84 $33.86

Customer Service Representative (Specialized Calls)

$26.46 $28.69 $31.56

Customer Service Representative, Financial

$20.65 $22.70 $25.09

Customer Service Representative, Financial

$19.13 $21.07 $23.30

Customer Service Representative, Insurance (Commercial)

$25.10 $27.15 $29.77

Customer Service Representative, Insurance (Commercial)

$23.31 $25.20 $27.67

Customer Service Representative, Insurance (Personal)

$20.69 $22.60 $24.83

Customer Service Representative, Insurance (Personal)

$19.17 $20.98 $23.06

Data Entry Operator

$16.20 $17.48 $19.09

Data Entry Operator

$14.72 $15.90 $17.42

Data Entry Operator Lead

$21.18 $22.96 $25.05

Data Entry Operator Lead

$19.40 $21.05 $22.97

Data Entry Supervisor

$26.32 $28.30 $30.84

Data Entry Supervisor

$24.68 $26.55 $28.98

Executive Assistant

$35.71 $39.33 $43.95

Executive Assistant

$33.28 $36.73 $41.14

Export/Import Clerk

$21.77 $23.54 $25.66

Export/Import Clerk

$20.23 $21.89 $23.86

File Clerk

$17.48 $18.93 $20.68

File Clerk

$16.10 $17.49 $19.16

Front Desk Receptionist

$15.12 $16.44 $18.19

Front Desk Receptionist

$13.91 $15.12 $16.77

General Clerk

$19.45 $21.06 $22.91

General Clerk

$17.76 $19.27 $21.01

Help Desk Representative

$25.20 $27.55 $30.59

Help Desk Representative

$23.55 $25.72 $28.57

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$23.01 $24.81 $27.01

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$21.36 $23.03 $25.08

Insurance Billing Clerk

$20.08 $21.84 $23.87

Insurance Billing Clerk

$18.62 $20.29 $22.21

Insurance Claims Clerk

$19.54 $21.15 $23.01

Insurance Claims Clerk

$17.84 $19.36 $21.10

Insurance Claims Processor

$22.38 $24.12 $26.27

Insurance Claims Processor

$20.86 $22.45 $24.41

Inventory Clerk

$18.42 $19.95 $21.75

Inventory Clerk

$17.02 $18.50 $20.21

Legal Secretary

$29.24 $32.00 $35.53

Legal Secretary

$27.14 $29.75 $33.11

Mailroom Clerk

$17.38 $18.69 $20.27

Mailroom Clerk

$15.81 $17.04 $18.54

Medical Billing Clerk

$20.08 $21.84 $23.87

Medical Billing Clerk

$18.62 $20.29 $22.21

Medical Receptionist

$16.78 $18.14 $19.81

Medical Receptionist

$15.43 $16.72 $18.32

Medical Records Administrator

$51.19 $55.00 $59.84

Medical Records Administrator

$49.42 $53.14 $57.87

Medical Records Clerk

$18.87 $20.63 $22.68

Medical Records Clerk

$17.06 $18.67 $20.57

Medical Records Coding Technician

$25.27 $27.22 $29.71

Medical Records Coding Technician

$22.91 $24.64 $26.84

Medical Secretary

$20.10 $21.99 $24.19

Medical Secretary

$18.60 $20.39 $22.45

Medical Transcriptionist

$20.48 $22.29 $24.37

Medical Transcriptionist

$18.27 $19.93 $21.82

Office Manager

$29.98 $32.85 $36.52

Office Manager

$28.16 $30.91 $34.45

Order Processing Clerk

$19.80 $21.42 $23.29

Order Processing Clerk

$18.31 $19.86 $21.62

Order Processing Supervisor

$34.29 $37.14 $40.77

Order Processing Supervisor

$32.30 $35.05 $38.55

Payroll Clerk

$24.82 $26.70 $29.08

Payroll Clerk

$23.09 $24.81 $27.06

Payroll Supervisor

$34.93 $38.06 $42.03

Payroll Supervisor

$32.91 $35.93 $39.77

Receptionist

$17.03 $18.55 $20.42

Receptionist

$15.68 $17.12 $18.91

Secretary

$20.01 $21.76 $23.79

Secretary

$18.51 $20.18 $22.08

Secretary (Bilingual)

$23.59 $25.83 $28.64

Secretary (Bilingual)

$21.89 $23.95 $26.58

Survey Worker, Marketing

$16.46 $17.78 $19.42

Survey Worker, Marketing

$15.14 $16.38 $17.95

Telemarketing Representative

$16.97 $18.45 $20.17

Telemarketing Representative

$16.12 $17.56 $19.21

Word Processor

$22.16 $23.81 $25.78

Word Processor

$20.31 $21.83 $23.64

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

California Lathrop/Lodi, CA Job Title Accounting Clerk

Lindsay/Springville, CA Low Mid High $18.85 $20.26 $21.92

Job Title Accounting Clerk

Low Mid High $17.40 $18.74 $20.32

Accounts Payable Clerk

$19.54 $20.69 $22.10

Accounts Payable Clerk

$18.05 $19.16 $20.49

Accounts Payable Supervisor

$31.20 $33.75 $37.04

Accounts Payable Supervisor

$29.30 $31.90 $35.23

Accounts Receivable Clerk

$20.21 $21.36 $22.79

Accounts Receivable Clerk

$18.70 $19.79 $21.15

Accounts Receivable Supervisor

$29.57 $31.97 $35.09

Accounts Receivable Supervisor

$27.67 $30.10 $33.24

Administrative Assistant

$21.51 $23.30 $25.66

Administrative Assistant

$19.77 $21.47 $23.73

Administrative Assistant, CEO

$33.70 $36.88 $40.97

Administrative Assistant, CEO

$31.73 $34.99 $39.19

Administrative Secretary

$25.90 $28.14 $31.07

Administrative Secretary

$23.98 $26.19 $29.08

Assistant Buyer

$20.65 $22.16 $24.08

Assistant Buyer

$19.12 $20.55 $22.39

Banking Loan Clerk

$16.69 $18.09 $19.73

Banking Loan Clerk

$15.15 $16.50 $18.07

Banking Loan Processor

$20.22 $21.87 $23.91

Banking Loan Processor

$18.53 $20.08 $22.01

Banking Mortgage Clerk

$18.99 $20.66 $22.62

Banking Mortgage Clerk

$17.36 $18.94 $20.79

Benefits Clerk

$21.70 $23.26 $25.29

Benefits Clerk

$19.92 $21.39 $23.33

Billing Clerk

$18.78 $20.30 $22.10

Billing Clerk

$17.32 $18.78 $20.49

Bookkeeper

$18.64 $20.28 $22.22

Bookkeeper

$17.19 $18.77 $20.60

Call Center Representative (Complex Calls)

$20.79 $22.41 $24.57

Call Center Representative (Complex Calls)

$19.12 $20.68 $22.76

Call Center Representative (General Calls)

$14.32 $15.84 $17.66

Call Center Representative (General Calls)

$12.97 $14.43 $16.17

Call Center Representative (Specialized Calls)

$17.23 $18.60 $20.23

Call Center Representative (Specialized Calls)

$15.76 $17.06 $18.60

Call Center Sales Representative

$15.21 $16.53 $18.06

Call Center Sales Representative

$14.41 $15.73 $17.23

Call Center Supervisor

$27.83 $30.06 $32.96

Call Center Supervisor

$26.70 $29.05 $32.08

Cost Accounting Clerk

$19.32 $20.83 $22.65

Cost Accounting Clerk

$17.84 $19.29 $21.02

Credit & Collection Clerk

$18.28 $19.69 $21.33

Credit & Collection Clerk

$16.84 $18.20 $19.77

Customer Service Representative (General Calls)

$17.89 $19.57 $21.50

Customer Service Representative (General Calls)

$16.30 $17.91 $19.74

Customer Service Representative (Specialized Calls)

$25.06 $27.07 $29.69

Customer Service Representative (Specialized Calls)

$23.11 $25.06 $27.63

Customer Service Representative, Financial

$18.29 $20.09 $22.17

Customer Service Representative, Financial

$16.69 $18.41 $20.37

Customer Service Representative, Insurance (Commercial)

$22.18 $23.90 $26.16

Customer Service Representative, Insurance (Commercial)

$20.37 $22.00 $24.18

Customer Service Representative, Insurance (Personal)

$18.33 $20.01 $21.95

Customer Service Representative, Insurance (Personal)

$16.73 $18.33 $20.16

Data Entry Operator

$14.27 $15.38 $16.82

Data Entry Operator

$12.86 $13.89 $15.26

Data Entry Operator Lead

$18.69 $20.24 $22.05

Data Entry Operator Lead

$17.05 $18.52 $20.22

Data Entry Supervisor

$23.15 $24.81 $27.01

Data Entry Supervisor

$21.38 $22.99 $25.13

Executive Assistant

$31.22 $34.37 $38.43

Executive Assistant

$29.24 $32.43 $36.56

Export/Import Clerk

$19.12 $20.64 $22.45

Export/Import Clerk

$17.66 $19.11 $20.83

File Clerk

$15.46 $16.74 $18.32

File Clerk

$13.98 $15.20 $16.72

Front Desk Receptionist

$13.42 $14.53 $16.08

Front Desk Receptionist

$12.11 $13.11 $14.57

General Clerk

$17.14 $18.57 $20.21

General Clerk

$15.56 $16.93 $18.49

Help Desk Representative

$22.27 $24.25 $26.89

Help Desk Representative

$20.91 $22.87 $25.50

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$20.37 $21.90 $23.80

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.68 $20.11 $21.91

Insurance Billing Clerk

$17.64 $19.17 $20.94

Insurance Billing Clerk

$16.22 $17.71 $19.40

Insurance Claims Clerk

$17.23 $18.65 $20.30

Insurance Claims Clerk

$15.64 $17.01 $18.57

Insurance Claims Processor

$19.75 $21.21 $23.04

Insurance Claims Processor

$18.14 $19.51 $21.24

Inventory Clerk

$16.51 $17.90 $19.53

Inventory Clerk

$14.99 $16.33 $17.89

Legal Secretary

$25.60 $27.97 $31.07

Legal Secretary

$23.68 $26.01 $29.08

Mailroom Clerk

$15.30 $16.46 $17.88

Mailroom Clerk

$13.81 $14.91 $16.27

Medical Billing Clerk

$17.64 $19.17 $20.94

Medical Billing Clerk

$16.22 $17.71 $19.40

Medical Receptionist

$14.75 $15.94 $17.45

Medical Receptionist

$13.34 $14.47 $15.91

Medical Records Administrator

$44.67 $48.03 $52.36

Medical Records Administrator

$44.17 $47.75 $52.26

Medical Records Clerk

$17.14 $18.73 $20.61

Medical Records Clerk

$15.88 $17.45 $19.28

Medical Records Coding Technician

$22.90 $24.57 $26.73

Medical Records Coding Technician

$21.51 $23.13 $25.23

Medical Secretary

$17.71 $19.37 $21.28

Medical Secretary

$16.16 $17.75 $19.56

Medical Transcriptionist

$17.67 $19.22 $21.01

Medical Transcriptionist

$16.23 $17.73 $19.43

Office Manager

$26.27 $28.72 $31.91

Office Manager

$24.41 $26.84 $30.01

Order Processing Clerk

$17.53 $18.96 $20.62

Order Processing Clerk

$15.95 $17.34 $18.90

Order Processing Supervisor

$29.98 $32.42 $35.58

Order Processing Supervisor

$28.08 $30.56 $33.74

Payroll Clerk

$21.75 $23.30 $25.34

Payroll Clerk

$20.16 $21.64 $23.62

Payroll Supervisor

$30.53 $33.22 $36.69

Payroll Supervisor

$28.63 $31.36 $34.87

Receptionist

$15.06 $16.40 $18.09

Receptionist

$13.61 $14.88 $16.49

Secretary

$17.63 $19.17 $20.94

Secretary

$16.08 $17.56 $19.24

Secretary (Bilingual)

$20.77 $22.65 $25.08

Secretary (Bilingual)

$19.07 $20.85 $23.17

Survey Worker, Marketing

$14.56 $15.71 $17.19

Survey Worker, Marketing

$13.14 $14.22 $15.63

Telemarketing Representative

$15.21 $16.53 $18.06

Telemarketing Representative

$14.41 $15.73 $17.23

Word Processor

$19.56 $20.97 $22.66

Word Processor

$17.87 $19.20 $20.80

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

California Livermore, CA

Long Beach, CA

Job Title Accounting Clerk

Low Mid High $21.38 $23.02 $24.94

Job Title Accounting Clerk

Low Mid High $19.51 $21.08 $22.89

Accounts Payable Clerk

$22.16 $23.53 $25.15

Accounts Payable Clerk

$20.26 $21.56 $23.09

Accounts Payable Supervisor

$35.62 $38.58 $42.35

Accounts Payable Supervisor

$33.27 $36.15 $39.82

Accounts Receivable Clerk

$22.94 $24.31 $25.97

Accounts Receivable Clerk

$21.00 $22.29 $23.85

Accounts Receivable Supervisor

$33.72 $36.53 $40.10

Accounts Receivable Supervisor

$31.44 $34.16 $37.62

Administrative Assistant

$24.38 $26.51 $29.23

Administrative Assistant

$22.39 $24.39 $26.97

Administrative Assistant, CEO

$38.45 $42.09 $46.73

Administrative Assistant, CEO

$35.88 $39.46 $44.02

Administrative Secretary

$29.51 $32.12 $35.45

Administrative Secretary

$27.24 $29.74 $32.95

Assistant Buyer

$23.46 $25.26 $27.51

Assistant Buyer

$21.49 $23.19 $25.30

Banking Loan Clerk

$18.79 $20.36 $22.20

Banking Loan Clerk

$16.94 $18.47 $20.23

Banking Loan Processor

$22.75 $24.69 $27.05

Banking Loan Processor

$20.76 $22.59 $24.80

Banking Mortgage Clerk

$21.36 $23.28 $25.54

Banking Mortgage Clerk

$19.43 $21.26 $23.38

Benefits Clerk

$24.46 $26.31 $28.67

Benefits Clerk

$22.37 $24.10 $26.31

Billing Clerk

$21.30 $23.07 $25.15

Billing Clerk

$19.42 $21.12 $23.09

Bookkeeper

$21.14 $23.05 $25.29

Bookkeeper

$19.27 $21.10 $23.22

Call Center Representative (Complex Calls)

$23.50 $25.43 $27.91

Call Center Representative (Complex Calls)

$21.53 $23.33 $25.67

Call Center Representative (General Calls)

$16.13 $17.84 $19.87

Call Center Representative (General Calls)

$14.50 $16.15 $18.11

Call Center Representative (Specialized Calls)

$19.37 $20.97 $22.85

Call Center Representative (Specialized Calls)

$17.64 $19.15 $20.92

Call Center Sales Representative

$16.91 $18.39 $20.11

Call Center Sales Representative

$15.75 $17.22 $18.89

Call Center Supervisor

$31.53 $34.07 $37.34

Call Center Supervisor

$29.04 $31.32 $34.33

Cost Accounting Clerk

$21.91 $23.69 $25.81

Cost Accounting Clerk

$20.02 $21.71 $23.70

Credit & Collection Clerk

$20.73 $22.36 $24.25

Credit & Collection Clerk

$18.87 $20.45 $22.24

Customer Service Representative (General Calls)

$20.12 $22.03 $24.23

Customer Service Representative (General Calls)

$18.23 $20.07 $22.16

Customer Service Representative (Specialized Calls)

$28.40 $30.76 $33.77

Customer Service Representative (Specialized Calls)

$26.05 $28.28 $31.14

Customer Service Representative, Financial

$20.58 $22.63 $25.01

Customer Service Representative, Financial

$18.67 $20.64 $22.89

Customer Service Representative, Insurance (Commercial)

$25.02 $27.07 $29.69

Customer Service Representative, Insurance (Commercial)

$22.90 $24.81 $27.27

Customer Service Representative, Insurance (Personal)

$20.62 $22.53 $24.75

Customer Service Representative, Insurance (Personal)

$18.71 $20.55 $22.65

Data Entry Operator

$16.12 $17.41 $19.01

Data Entry Operator

$14.27 $15.46 $16.98

Data Entry Operator Lead

$21.11 $22.89 $24.97

Data Entry Operator Lead

$18.98 $20.67 $22.60

Data Entry Supervisor

$26.23 $28.21 $30.76

Data Entry Supervisor

$24.29 $26.16 $28.59

Executive Assistant

$35.63 $39.23 $43.85

Executive Assistant

$33.13 $36.66 $41.17

Export/Import Clerk

$21.69 $23.47 $25.58

Export/Import Clerk

$19.81 $21.50 $23.48

File Clerk

$17.41 $18.86 $20.61

File Clerk

$15.62 $17.02 $18.70

Front Desk Receptionist

$15.05 $16.37 $18.11

Front Desk Receptionist

$13.45 $14.65 $16.29

General Clerk

$19.37 $20.98 $22.84

General Clerk

$17.32 $18.86 $20.62

Help Desk Representative

$25.13 $27.47 $30.50

Help Desk Representative

$23.19 $25.40 $28.28

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$22.93 $24.73 $26.93

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$20.93 $22.62 $24.68

Insurance Billing Clerk

$20.01 $21.76 $23.80

Insurance Billing Clerk

$18.18 $19.88 $21.81

Insurance Claims Clerk

$19.46 $21.08 $22.93

Insurance Claims Clerk

$17.41 $18.95 $20.71

Insurance Claims Processor

$22.31 $24.05 $26.19

Insurance Claims Processor

$20.53 $22.15 $24.17

Inventory Clerk

$18.34 $19.88 $21.68

Inventory Clerk

$16.59 $18.09 $19.83

Legal Secretary

$29.16 $31.91 $35.45

Legal Secretary

$26.90 $29.55 $32.95

Mailroom Clerk

$17.30 $18.62 $20.20

Mailroom Clerk

$15.36 $16.60 $18.11

Medical Billing Clerk

$20.01 $21.76 $23.80

Medical Billing Clerk

$18.18 $19.88 $21.81

Medical Receptionist

$16.70 $18.06 $19.74

Medical Receptionist

$15.02 $16.32 $17.94

Medical Records Administrator

$51.07 $54.86 $59.69

Medical Records Administrator

$49.09 $52.94 $57.79

Medical Records Clerk

$18.79 $20.55 $22.60

Medical Records Clerk

$16.80 $18.46 $20.40

Medical Records Coding Technician

$25.18 $27.14 $29.62

Medical Records Coding Technician

$22.81 $24.59 $26.83

Medical Secretary

$20.03 $21.92 $24.11

Medical Secretary

$18.22 $20.06 $22.14

Medical Transcriptionist

$20.40 $22.21 $24.29

Medical Transcriptionist

$18.00 $19.70 $21.62

Office Manager

$29.90 $32.76 $36.43

Office Manager

$27.76 $30.52 $34.05

Order Processing Clerk

$19.72 $21.34 $23.21

Order Processing Clerk

$17.84 $19.42 $21.19

Order Processing Supervisor

$34.21 $37.05 $40.67

Order Processing Supervisor

$31.90 $34.66 $38.18

Payroll Clerk

$24.75 $26.61 $29.00

Payroll Clerk

$22.70 $24.45 $26.70

Payroll Supervisor

$34.84 $37.97 $41.94

Payroll Supervisor

$32.52 $35.55 $39.42

Receptionist

$16.96 $18.48 $20.35

Receptionist

$15.20 $16.65 $18.45

Secretary

$19.94 $21.69 $23.72

Secretary

$18.13 $19.83 $21.76

Secretary (Bilingual)

$23.51 $25.75 $28.56

Secretary (Bilingual)

$21.57 $23.68 $26.33

Survey Worker, Marketing

$16.38 $17.71 $19.35

Survey Worker, Marketing

$14.66 $15.91 $17.48

Telemarketing Representative

$16.91 $18.39 $20.11

Telemarketing Representative

$15.75 $17.22 $18.89

Word Processor

$22.09 $23.73 $25.70

Word Processor

$19.91 $21.46 $23.27

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

California Los Angeles/Pasadena, CA Job Title Accounting Clerk

Madera, CA Low Mid High $19.56 $21.08 $22.89

Job Title Accounting Clerk

Low Mid High $18.28 $19.64 $21.25

Accounts Payable Clerk

$20.29 $21.56 $23.09

Accounts Payable Clerk

$18.95 $20.06 $21.42

Accounts Payable Supervisor

$33.27 $36.15 $39.81

Accounts Payable Supervisor

$30.52 $33.11 $36.45

Accounts Receivable Clerk

$21.01 $22.29 $23.86

Accounts Receivable Clerk

$19.60 $20.70 $22.09

Accounts Receivable Supervisor

$31.45 $34.16 $37.62

Accounts Receivable Supervisor

$28.88 $31.31 $34.45

Administrative Assistant

$22.39 $24.40 $26.98

Administrative Assistant

$20.75 $22.48 $24.77

Administrative Assistant, CEO

$35.88 $39.45 $44.00

Administrative Assistant, CEO

$32.74 $35.97 $40.13

Administrative Secretary

$27.25 $29.75 $32.96

Administrative Secretary

$25.01 $27.22 $30.11

Assistant Buyer

$21.50 $23.19 $25.30

Assistant Buyer

$20.03 $21.48 $23.35

Banking Loan Clerk

$17.08 $18.54 $20.26

Banking Loan Clerk

$15.97 $17.33 $18.91

Banking Loan Processor

$20.78 $22.59 $24.80

Banking Loan Processor

$19.38 $20.95 $22.91

Banking Mortgage Clerk

$19.48 $21.27 $23.38

Banking Mortgage Clerk

$18.20 $19.79 $21.67

Benefits Clerk

$22.38 $24.11 $26.32

Benefits Clerk

$20.79 $22.27 $24.23

Billing Clerk

$19.47 $21.13 $23.09

Billing Clerk

$18.21 $19.68 $21.42

Bookkeeper

$19.33 $21.11 $23.22

Bookkeeper

$18.07 $19.66 $21.54

Call Center Representative (Complex Calls)

$21.53 $23.34 $25.68

Call Center Representative (Complex Calls)

$19.91 $21.47 $23.56

Call Center Representative (General Calls)

$14.65 $16.23 $18.13

Call Center Representative (General Calls)

$13.70 $15.17 $16.93

Call Center Representative (Specialized Calls)

$17.67 $19.16 $20.92

Call Center Representative (Specialized Calls)

$16.51 $17.82 $19.39

Call Center Sales Representative

$15.83 $17.24 $18.89

Call Center Sales Representative

$15.06 $16.37 $17.89

Call Center Supervisor

$29.05 $31.32 $34.33

Call Center Supervisor

$27.86 $30.21 $33.25

Cost Accounting Clerk

$20.05 $21.71 $23.71

Cost Accounting Clerk

$18.73 $20.19 $21.96

Credit & Collection Clerk

$18.94 $20.46 $22.24

Credit & Collection Clerk

$17.72 $19.09 $20.69

Customer Service Representative (General Calls)

$18.32 $20.10 $22.16

Customer Service Representative (General Calls)

$17.13 $18.75 $20.60

Customer Service Representative (Specialized Calls)

$26.07 $28.29 $31.15

Customer Service Representative (Specialized Calls)

$24.01 $25.95 $28.50

Customer Service Representative, Financial

$18.75 $20.66 $22.89

Customer Service Representative, Financial

$17.53 $19.25 $21.24

Customer Service Representative, Insurance (Commercial)

$22.90 $24.81 $27.28

Customer Service Representative, Insurance (Commercial)

$21.25 $22.89 $25.07

Customer Service Representative, Insurance (Personal)

$18.78 $20.57 $22.65

Customer Service Representative, Insurance (Personal)

$17.56 $19.17 $21.03

Data Entry Operator

$14.53 $15.64 $17.11

Data Entry Operator

$13.60 $14.64 $16.03

Data Entry Operator Lead

$19.04 $20.68 $22.60

Data Entry Operator Lead

$17.83 $19.30 $21.03

Data Entry Supervisor

$24.29 $26.17 $28.60

Data Entry Supervisor

$22.53 $24.16 $26.33

Executive Assistant

$33.14 $36.65 $41.16

Executive Assistant

$30.27 $33.43 $37.53

Export/Import Clerk

$19.84 $21.50 $23.48

Export/Import Clerk

$18.54 $20.01 $21.77

File Clerk

$15.82 $17.14 $18.77

File Clerk

$14.79 $16.02 $17.55

Front Desk Receptionist

$13.76 $14.88 $16.46

Front Desk Receptionist

$12.85 $13.89 $15.39

General Clerk

$17.44 $18.91 $20.63

General Clerk

$16.34 $17.71 $19.29

Help Desk Representative

$23.19 $25.41 $28.30

Help Desk Representative

$21.93 $23.91 $26.56

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$20.94 $22.62 $24.68

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$19.53 $20.98 $22.80

Insurance Billing Clerk

$18.27 $19.91 $21.81

Insurance Billing Clerk

$17.09 $18.59 $20.31

Insurance Claims Clerk

$17.52 $19.00 $20.72

Insurance Claims Clerk

$16.42 $17.79 $19.37

Insurance Claims Processor

$20.54 $22.15 $24.17

Insurance Claims Processor

$18.53 $19.88 $21.59

Inventory Clerk

$16.74 $18.17 $19.86

Inventory Clerk

$15.90 $17.25 $18.84

Legal Secretary

$26.91 $29.56 $32.96

Legal Secretary

$24.71 $27.04 $30.11

Mailroom Clerk

$15.56 $16.74 $18.19

Mailroom Clerk

$14.57 $15.68 $17.05

Medical Billing Clerk

$18.27 $19.91 $21.81

Medical Billing Clerk

$17.09 $18.59 $20.31

Medical Receptionist

$15.24 $16.47 $18.04

Medical Receptionist

$14.21 $15.36 $16.83

Medical Records Administrator

$49.07 $52.92 $57.77

Medical Records Administrator

$45.65 $49.23 $53.75

Medical Records Clerk

$16.97 $18.55 $20.44

Medical Records Clerk

$16.35 $17.88 $19.69

Medical Records Coding Technician

$22.81 $24.59 $26.84

Medical Records Coding Technician

$21.89 $23.47 $25.54

Medical Secretary

$18.31 $20.08 $22.14

Medical Secretary

$17.08 $18.69 $20.54

Medical Transcriptionist

$18.10 $19.73 $21.63

Medical Transcriptionist

$16.99 $18.50 $20.22

Office Manager

$27.77 $30.53 $34.06

Office Manager

$25.60 $28.04 $31.23

Order Processing Clerk

$17.95 $19.46 $21.21

Order Processing Clerk

$16.78 $18.17 $19.76

Order Processing Supervisor

$31.91 $34.67 $38.18

Order Processing Supervisor

$29.30 $31.76 $34.96

Payroll Clerk

$22.70 $24.46 $26.71

Payroll Clerk

$21.09 $22.59 $24.58

Payroll Supervisor

$32.52 $35.55 $39.41

Payroll Supervisor

$29.85 $32.57 $36.08

Receptionist

$15.42 $16.79 $18.53

Receptionist

$14.41 $15.69 $17.33

Secretary

$18.22 $19.86 $21.77

Secretary

$17.00 $18.49 $20.21

Secretary (Bilingual)

$21.58 $23.68 $26.34

Secretary (Bilingual)

$20.04 $21.85 $24.20

Survey Worker, Marketing

$14.91 $16.08 $17.60

Survey Worker, Marketing

$13.93 $15.03 $16.46

Telemarketing Representative

$15.83 $17.24 $18.89

Telemarketing Representative

$15.06 $16.37 $17.89

Word Processor

$19.94 $21.46 $23.27

Word Processor

$18.66 $20.00 $21.62

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

California Ontario/Riverside, CA

Pleasanton, CA

Job Title Accounting Clerk

Low Mid High $18.67 $20.07 $21.72

Job Title Accounting Clerk

Low Mid High $21.39 $23.05 $25.00

Accounts Payable Clerk

$19.35 $20.50 $21.89

Accounts Payable Clerk

$22.18 $23.57 $25.21

Accounts Payable Supervisor

$30.93 $33.53 $36.88

Accounts Payable Supervisor

$35.71 $38.67 $42.44

Accounts Receivable Clerk

$20.02 $21.16 $22.58

Accounts Receivable Clerk

$22.97 $24.36 $26.04

Accounts Receivable Supervisor

$29.28 $31.72 $34.88

Accounts Receivable Supervisor

$33.82 $36.62 $40.20

Administrative Assistant

$21.15 $22.92 $25.25

Administrative Assistant

$24.43 $26.59 $29.31

Administrative Assistant, CEO

$33.32 $36.56 $40.74

Administrative Assistant, CEO

$38.55 $42.18 $46.83

Administrative Secretary

$25.50 $27.74 $30.66

Administrative Secretary

$29.60 $32.21 $35.54

Assistant Buyer

$20.46 $21.96 $23.87

Assistant Buyer

$23.49 $25.32 $27.59

Banking Loan Clerk

$16.31 $17.69 $19.30

Banking Loan Clerk

$18.77 $20.36 $22.21

Banking Loan Processor

$19.78 $21.40 $23.40

Banking Loan Processor

$22.78 $24.74 $27.13

Banking Mortgage Clerk

$18.57 $20.21 $22.13

Banking Mortgage Clerk

$21.36 $23.31 $25.60

Benefits Clerk

$21.23 $22.76 $24.76

Benefits Clerk

$24.51 $26.39 $28.75

Billing Clerk

$18.60 $20.11 $21.89

Billing Clerk

$21.30 $23.10 $25.21

Bookkeeper

$18.46 $20.09 $22.01

Bookkeeper

$21.15 $23.08 $25.36

Call Center Representative (Complex Calls)

$20.34 $21.95 $24.08

Call Center Representative (Complex Calls)

$23.56 $25.51 $27.99

Call Center Representative (General Calls)

$13.99 $15.49 $17.28

Call Center Representative (General Calls)

$16.10 $17.83 $19.88

Call Center Representative (Specialized Calls)

$16.85 $18.20 $19.80

Call Center Representative (Specialized Calls)

$19.38 $21.00 $22.90

Call Center Sales Representative

$14.99 $16.29 $17.80

Call Center Sales Representative

$16.90 $18.40 $20.14

Call Center Supervisor

$27.87 $30.06 $32.95

Call Center Supervisor

$31.62 $34.15 $37.43

Cost Accounting Clerk

$19.13 $20.64 $22.45

Cost Accounting Clerk

$21.93 $23.73 $25.88

Credit & Collection Clerk

$18.10 $19.50 $21.14

Credit & Collection Clerk

$20.73 $22.38 $24.30

Customer Service Representative (General Calls)

$17.49 $19.14 $21.04

Customer Service Representative (General Calls)

$20.11 $22.05 $24.27

Customer Service Representative (Specialized Calls)

$24.54 $26.53 $29.14

Customer Service Representative (Specialized Calls)

$28.48 $30.85 $33.87

Customer Service Representative, Financial

$17.89 $19.65 $21.69

Customer Service Representative, Financial

$20.57 $22.65 $25.07

Customer Service Representative, Insurance (Commercial)

$21.70 $23.39 $25.63

Customer Service Representative, Insurance (Commercial)

$25.08 $27.14 $29.77

Customer Service Representative, Insurance (Personal)

$17.92 $19.57 $21.47

Customer Service Representative, Insurance (Personal)

$20.61 $22.55 $24.80

Data Entry Operator

$13.84 $14.90 $16.31

Data Entry Operator

$16.08 $17.38 $19.00

Data Entry Operator Lead

$18.13 $19.63 $21.39

Data Entry Operator Lead

$21.11 $22.92 $25.02

Data Entry Supervisor

$22.84 $24.50 $26.71

Data Entry Supervisor

$26.31 $28.30 $30.85

Executive Assistant

$30.82 $34.01 $38.13

Executive Assistant

$35.72 $39.33 $43.94

Export/Import Clerk

$18.94 $20.45 $22.25

Export/Import Clerk

$21.70 $23.51 $25.64

File Clerk

$15.10 $16.36 $17.92

File Clerk

$17.37 $18.84 $20.60

Front Desk Receptionist

$13.11 $14.19 $15.72

Front Desk Receptionist

$15.00 $16.33 $18.08

General Clerk

$16.62 $18.01 $19.61

General Clerk

$19.36 $20.99 $22.86

Help Desk Representative

$22.02 $24.01 $26.67

Help Desk Representative

$25.19 $27.55 $30.59

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$19.93 $21.43 $23.30

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$22.96 $24.78 $27.00

Insurance Billing Clerk

$17.46 $18.99 $20.75

Insurance Billing Clerk

$20.00 $21.78 $23.84

Insurance Claims Clerk

$16.70 $18.09 $19.69

Insurance Claims Clerk

$19.45 $21.08 $22.96

Insurance Claims Processor

$19.48 $20.92 $22.73

Insurance Claims Processor

$22.34 $24.10 $26.27

Inventory Clerk

$16.07 $17.44 $19.03

Inventory Clerk

$18.32 $19.87 $21.69

Legal Secretary

$25.20 $27.56 $30.66

Legal Secretary

$29.24 $32.00 $35.54

Mailroom Clerk

$14.83 $15.95 $17.34

Mailroom Clerk

$17.27 $18.60 $20.19

Medical Billing Clerk

$17.46 $18.99 $20.75

Medical Billing Clerk

$20.00 $21.78 $23.84

Medical Receptionist

$14.49 $15.66 $17.15

Medical Receptionist

$16.67 $18.04 $19.73

Medical Records Administrator

$45.37 $48.91 $53.40

Medical Records Administrator

$51.18 $54.99 $59.82

Medical Records Clerk

$16.49 $18.03 $19.84

Medical Records Clerk

$18.76 $20.54 $22.62

Medical Records Coding Technician

$22.06 $23.67 $25.76

Medical Records Coding Technician

$25.23 $27.21 $29.71

Medical Secretary

$17.41 $19.04 $20.93

Medical Secretary

$20.02 $21.94 $24.16

Medical Transcriptionist

$17.12 $18.63 $20.37

Medical Transcriptionist

$20.39 $22.23 $24.33

Office Manager

$25.96 $28.42 $31.64

Office Manager

$29.98 $32.86 $36.52

Order Processing Clerk

$17.13 $18.55 $20.17

Order Processing Clerk

$19.71 $21.35 $23.24

Order Processing Supervisor

$29.69 $32.18 $35.39

Order Processing Supervisor

$34.30 $37.14 $40.77

Payroll Clerk

$21.55 $23.09 $25.13

Payroll Clerk

$24.80 $26.69 $29.08

Payroll Supervisor

$30.25 $32.98 $36.51

Payroll Supervisor

$34.94 $38.06 $42.03

Receptionist

$14.71 $16.03 $17.69

Receptionist

$16.92 $18.46 $20.34

Secretary

$17.32 $18.84 $20.59

Secretary

$19.93 $21.70 $23.76

Secretary (Bilingual)

$20.42 $22.28 $24.68

Secretary (Bilingual)

$23.55 $25.82 $28.64

Survey Worker, Marketing

$14.22 $15.35 $16.80

Survey Worker, Marketing

$16.34 $17.68 $19.33

Telemarketing Representative

$14.99 $16.29 $17.80

Telemarketing Representative

$16.90 $18.40 $20.14

Word Processor

$18.97 $20.34 $21.99

Word Processor

$22.10 $23.78 $25.76

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

California Porterville, CA Job Title Accounting Clerk

Reedley, CA Low Mid High $17.46 $18.81 $20.39

Job Title Accounting Clerk

Low Mid High $18.01 $19.40 $21.03

Accounts Payable Clerk

$18.12 $19.23 $20.56

Accounts Payable Clerk

$18.69 $19.83 $21.20

Accounts Payable Supervisor

$29.40 $32.01 $35.35

Accounts Payable Supervisor

$30.39 $33.01 $36.35

Accounts Receivable Clerk

$18.76 $19.86 $21.23

Accounts Receivable Clerk

$19.35 $20.48 $21.87

Accounts Receivable Supervisor

$27.76 $30.20 $33.34

Accounts Receivable Supervisor

$28.73 $31.19 $34.36

Administrative Assistant

$19.84 $21.55 $23.82

Administrative Assistant

$20.52 $22.27 $24.58

Administrative Assistant, CEO

$31.83 $35.11 $39.31

Administrative Assistant, CEO

$32.67 $35.91 $40.06

Administrative Secretary

$24.06 $26.28 $29.18

Administrative Secretary

$24.83 $27.08 $30.00

Assistant Buyer

$19.19 $20.63 $22.48

Assistant Buyer

$19.79 $21.26 $23.15

Banking Loan Clerk

$15.21 $16.56 $18.13

Banking Loan Clerk

$15.77 $17.17 $18.79

Banking Loan Processor

$18.59 $20.15 $22.09

Banking Loan Processor

$19.27 $20.88 $22.87

Banking Mortgage Clerk

$17.42 $19.01 $20.87

Banking Mortgage Clerk

$18.06 $19.70 $21.61

Benefits Clerk

$20.00 $21.47 $23.42

Benefits Clerk

$20.72 $22.23 $24.22

Billing Clerk

$17.38 $18.85 $20.56

Billing Clerk

$17.94 $19.44 $21.20

Bookkeeper

$17.25 $18.83 $20.68

Bookkeeper

$17.80 $19.43 $21.32

Call Center Representative (Complex Calls)

$19.19 $20.76 $22.85

Call Center Representative (Complex Calls)

$19.87 $21.47 $23.60

Call Center Representative (General Calls)

$13.02 $14.48 $16.23

Call Center Representative (General Calls)

$13.50 $15.02 $16.82

Call Center Representative (Specialized Calls)

$15.81 $17.12 $18.67

Call Center Representative (Specialized Calls)

$16.39 $17.74 $19.33

Call Center Sales Representative

$14.47 $15.79 $17.29

Call Center Sales Representative

$14.69 $16.02 $17.54

Call Center Supervisor

$26.79 $29.15 $32.18

Call Center Supervisor

$27.51 $29.84 $32.83

Cost Accounting Clerk

$17.91 $19.36 $21.10

Cost Accounting Clerk

$18.47 $19.96 $21.74

Credit & Collection Clerk

$16.90 $18.26 $19.84

Credit & Collection Clerk

$17.44 $18.84 $20.46

Customer Service Representative (General Calls)

$16.36 $17.97 $19.81

Customer Service Representative (General Calls)

$16.96 $18.63 $20.52

Customer Service Representative (Specialized Calls)

$23.20 $25.16 $27.73

Customer Service Representative (Specialized Calls)

$24.00 $26.00 $28.61

Customer Service Representative, Financial

$16.75 $18.47 $20.44

Customer Service Representative, Financial

$17.37 $19.15 $21.17

Customer Service Representative, Insurance (Commercial)

$20.45 $22.08 $24.27

Customer Service Representative, Insurance (Commercial)

$21.18 $22.86 $25.09

Customer Service Representative, Insurance (Personal)

$16.79 $18.39 $20.23

Customer Service Representative, Insurance (Personal)

$17.40 $19.06 $20.96

Data Entry Operator

$12.91 $13.94 $15.31

Data Entry Operator

$13.34 $14.41 $15.83

Data Entry Operator Lead

$17.11 $18.58 $20.29

Data Entry Operator Lead

$17.68 $19.20 $20.95

Data Entry Supervisor

$21.46 $23.07 $25.23

Data Entry Supervisor

$22.29 $23.94 $26.15

Executive Assistant

$29.34 $32.54 $36.68

Executive Assistant

$30.16 $33.36 $37.47

Export/Import Clerk

$17.72 $19.17 $20.91

Export/Import Clerk

$18.28 $19.78 $21.55

File Clerk

$14.03 $15.26 $16.78

File Clerk

$14.55 $15.83 $17.39

Front Desk Receptionist

$12.16 $13.16 $14.63

Front Desk Receptionist

$12.59 $13.65 $15.17

General Clerk

$15.62 $16.99 $18.56

General Clerk

$16.14 $17.56 $19.17

Help Desk Representative

$20.99 $22.95 $25.59

Help Desk Representative

$20.92 $22.84 $25.41

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.74 $20.19 $21.99

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$19.42 $20.91 $22.76

Insurance Billing Clerk

$16.28 $17.77 $19.47

Insurance Billing Clerk

$16.80 $18.33 $20.07

Insurance Claims Clerk

$15.70 $17.07 $18.64

Insurance Claims Clerk

$16.22 $17.64 $19.25

Insurance Claims Processor

$18.20 $19.58 $21.32

Insurance Claims Processor

$18.66 $20.07 $21.83

Inventory Clerk

$15.05 $16.39 $17.96

Inventory Clerk

$15.53 $16.92 $18.52

Legal Secretary

$23.76 $26.11 $29.18

Legal Secretary

$24.53 $26.90 $30.00

Mailroom Clerk

$13.87 $14.96 $16.33

Mailroom Clerk

$14.33 $15.47 $16.87

Medical Billing Clerk

$16.28 $17.77 $19.47

Medical Billing Clerk

$16.80 $18.33 $20.07

Medical Receptionist

$13.39 $14.52 $15.97

Medical Receptionist

$13.86 $15.03 $16.53

Medical Records Administrator

$44.31 $47.91 $52.43

Medical Records Administrator

$43.77 $47.20 $51.58

Medical Records Clerk

$15.94 $17.51 $19.35

Medical Records Clerk

$16.04 $17.61 $19.45

Medical Records Coding Technician

$21.59 $23.22 $25.33

Medical Records Coding Technician

$21.69 $23.30 $25.39

Medical Secretary

$16.22 $17.81 $19.63

Medical Secretary

$16.79 $18.44 $20.30

Medical Transcriptionist

$16.29 $17.79 $19.50

Medical Transcriptionist

$16.60 $18.14 $19.87

Office Manager

$24.50 $26.93 $30.11

Office Manager

$25.40 $27.88 $31.11

Order Processing Clerk

$16.01 $17.40 $18.97

Order Processing Clerk

$16.60 $18.04 $19.66

Order Processing Supervisor

$28.18 $30.66 $33.85

Order Processing Supervisor

$29.15 $31.65 $34.86

Payroll Clerk

$20.24 $21.73 $23.71

Payroll Clerk

$20.86 $22.38 $24.40

Payroll Supervisor

$28.73 $31.46 $34.98

Payroll Supervisor

$29.71 $32.46 $35.99

Receptionist

$13.66 $14.93 $16.55

Receptionist

$14.16 $15.49 $17.16

Secretary

$16.14 $17.62 $19.31

Secretary

$16.70 $18.24 $19.97

Secretary (Bilingual)

$19.14 $20.93 $23.26

Secretary (Bilingual)

$19.80 $21.63 $24.01

Survey Worker, Marketing

$13.19 $14.27 $15.69

Survey Worker, Marketing

$13.67 $14.80 $16.27

Telemarketing Representative

$14.47 $15.79 $17.29

Telemarketing Representative

$14.69 $16.02 $17.54

Word Processor

$17.93 $19.27 $20.87

Word Processor

$18.53 $19.90 $21.54

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

California Roseville, CA

Sacramento, CA

Job Title Accounting Clerk

Low Mid High $19.52 $20.96 $22.67

Job Title Accounting Clerk

Low Mid High $19.58 $21.02 $22.73

Accounts Payable Clerk

$20.22 $21.41 $22.86

Accounts Payable Clerk

$20.28 $21.47 $22.92

Accounts Payable Supervisor

$32.87 $35.59 $39.07

Accounts Payable Supervisor

$32.88 $35.59 $39.06

Accounts Receivable Clerk

$20.91 $22.10 $23.58

Accounts Receivable Clerk

$20.97 $22.15 $23.63

Accounts Receivable Supervisor

$31.12 $33.70 $37.01

Accounts Receivable Supervisor

$31.14 $33.71 $37.00

Administrative Assistant

$22.10 $23.95 $26.38

Administrative Assistant

$22.16 $24.00 $26.42

Administrative Assistant, CEO

$34.68 $37.95 $42.16

Administrative Assistant, CEO

$34.68 $37.94 $42.13

Administrative Secretary

$26.63 $28.95 $31.96

Administrative Secretary

$26.68 $28.98 $31.98

Assistant Buyer

$21.37 $22.93 $24.93

Assistant Buyer

$21.43 $22.99 $24.98

Banking Loan Clerk

$17.15 $18.58 $20.24

Banking Loan Clerk

$17.22 $18.64 $20.30

Banking Loan Processor

$20.73 $22.42 $24.52

Banking Loan Processor

$20.80 $22.48 $24.58

Banking Mortgage Clerk

$19.49 $21.18 $23.19

Banking Mortgage Clerk

$19.55 $21.24 $23.25

Benefits Clerk

$22.25 $23.85 $25.95

Benefits Clerk

$22.31 $23.91 $26.00

Billing Clerk

$19.44 $21.00 $22.86

Billing Clerk

$19.50 $21.06 $22.92

Bookkeeper

$19.30 $20.99 $22.98

Bookkeeper

$19.36 $21.05 $23.04

Call Center Representative (Complex Calls)

$21.32 $23.01 $25.24

Call Center Representative (Complex Calls)

$21.37 $23.05 $25.27

Call Center Representative (General Calls)

$14.73 $16.27 $18.12

Call Center Representative (General Calls)

$14.79 $16.33 $18.17

Call Center Representative (Specialized Calls)

$17.67 $19.07 $20.75

Call Center Representative (Specialized Calls)

$17.73 $19.13 $20.80

Call Center Sales Representative

$15.91 $17.28 $18.86

Call Center Sales Representative

$15.97 $17.33 $18.91

Call Center Supervisor

$28.53 $30.80 $33.76

Call Center Supervisor

$28.54 $30.80 $33.75

Cost Accounting Clerk

$19.99 $21.55 $23.44

Cost Accounting Clerk

$20.06 $21.61 $23.49

Credit & Collection Clerk

$18.93 $20.37 $22.07

Credit & Collection Clerk

$18.99 $20.44 $22.13

Customer Service Representative (General Calls)

$18.37 $20.07 $22.04

Customer Service Representative (General Calls)

$18.44 $20.13 $22.10

Customer Service Representative (Specialized Calls)

$25.71 $27.80 $30.52

Customer Service Representative (Specialized Calls)

$25.76 $27.84 $30.55

Customer Service Representative, Financial

$18.78 $20.61 $22.73

Customer Service Representative, Financial

$18.85 $20.67 $22.79

Customer Service Representative, Insurance (Commercial)

$22.74 $24.51 $26.86

Customer Service Representative, Insurance (Commercial)

$22.80 $24.57 $26.91

Customer Service Representative, Insurance (Personal)

$18.82 $20.52 $22.50

Customer Service Representative, Insurance (Personal)

$18.88 $20.58 $22.56

Data Entry Operator

$14.65 $15.77 $17.23

Data Entry Operator

$14.72 $15.84 $17.30

Data Entry Operator Lead

$19.12 $20.68 $22.52

Data Entry Operator Lead

$19.18 $20.74 $22.58

Data Entry Supervisor

$24.28 $26.06 $28.39

Data Entry Supervisor

$24.33 $26.10 $28.43

Executive Assistant

$32.12 $35.37 $39.55

Executive Assistant

$32.14 $35.36 $39.53

Export/Import Clerk

$19.80 $21.36 $23.23

Export/Import Clerk

$19.86 $21.41 $23.29

File Clerk

$15.90 $17.21 $18.81

File Clerk

$15.97 $17.27 $18.87

Front Desk Receptionist

$13.81 $14.95 $16.54

Front Desk Receptionist

$13.88 $15.03 $16.61

General Clerk

$17.56 $18.99 $20.66

General Clerk

$17.62 $19.05 $20.72

Help Desk Representative

$22.76 $24.76 $27.42

Help Desk Representative

$22.81 $24.80 $27.45

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$20.89 $22.46 $24.41

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$20.96 $22.52 $24.47

Insurance Billing Clerk

$18.27 $19.85 $21.67

Insurance Billing Clerk

$18.34 $19.91 $21.73

Insurance Claims Clerk

$17.64 $19.08 $20.74

Insurance Claims Clerk

$17.71 $19.14 $20.80

Insurance Claims Processor

$20.16 $21.63 $23.47

Insurance Claims Processor

$20.22 $21.69 $23.52

Inventory Clerk

$16.89 $18.29 $19.93

Inventory Clerk

$16.96 $18.35 $20.00

Legal Secretary

$26.32 $28.77 $31.96

Legal Secretary

$26.36 $28.80 $31.98

Mailroom Clerk

$15.69 $16.86 $18.30

Mailroom Clerk

$15.76 $16.93 $18.37

Medical Billing Clerk

$18.27 $19.85 $21.67

Medical Billing Clerk

$18.34 $19.91 $21.73

Medical Receptionist

$15.22 $16.43 $17.97

Medical Receptionist

$15.29 $16.50 $18.03

Medical Records Administrator

$46.02 $49.45 $53.85

Medical Records Administrator

$46.00 $49.43 $53.83

Medical Records Clerk

$17.88 $19.52 $21.45

Medical Records Clerk

$17.96 $19.60 $21.52

Medical Records Coding Technician

$23.82 $25.56 $27.83

Medical Records Coding Technician

$23.88 $25.62 $27.89

Medical Secretary

$18.23 $19.92 $21.87

Medical Secretary

$18.29 $19.98 $21.93

Medical Transcriptionist

$18.51 $20.12 $21.97

Medical Transcriptionist

$18.58 $20.18 $22.03

Office Manager

$27.60 $30.23 $33.62

Office Manager

$27.64 $30.25 $33.63

Order Processing Clerk

$18.00 $19.46 $21.14

Order Processing Clerk

$18.07 $19.52 $21.20

Order Processing Supervisor

$31.57 $34.18 $37.53

Order Processing Supervisor

$31.59 $34.19 $37.52

Payroll Clerk

$22.50 $24.12 $26.25

Payroll Clerk

$22.56 $24.17 $26.30

Payroll Supervisor

$32.15 $35.03 $38.70

Payroll Supervisor

$32.17 $35.03 $38.68

Receptionist

$15.50 $16.86 $18.57

Receptionist

$15.57 $16.93 $18.64

Secretary

$18.14 $19.71 $21.52

Secretary

$18.21 $19.77 $21.58

Secretary (Bilingual)

$21.34 $23.28 $25.78

Secretary (Bilingual)

$21.40 $23.34 $25.83

Survey Worker, Marketing

$14.98 $16.16 $17.66

Survey Worker, Marketing

$15.05 $16.23 $17.73

Telemarketing Representative

$15.91 $17.28 $18.86

Telemarketing Representative

$15.97 $17.33 $18.91

Word Processor

$19.99 $21.43 $23.16

Word Processor

$20.06 $21.48 $23.21

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

California Salinas, CA Job Title Accounting Clerk

San Diego, CA Low Mid High $19.73 $21.22 $22.98

Job Title Accounting Clerk

Low Mid High $19.25 $20.70 $22.42

Accounts Payable Clerk

$20.45 $21.69 $23.17

Accounts Payable Clerk

$19.95 $21.15 $22.61

Accounts Payable Supervisor

$32.50 $35.17 $38.62

Accounts Payable Supervisor

$32.11 $34.81 $38.26

Accounts Receivable Clerk

$21.16 $22.39 $23.91

Accounts Receivable Clerk

$20.64 $21.84 $23.34

Accounts Receivable Supervisor

$30.79 $33.31 $36.56

Accounts Receivable Supervisor

$30.39 $32.93 $36.20

Administrative Assistant

$22.36 $24.27 $26.73

Administrative Assistant

$21.90 $23.79 $26.24

Administrative Assistant, CEO

$35.16 $38.53 $42.89

Administrative Assistant, CEO

$34.61 $37.95 $42.25

Administrative Secretary

$26.99 $29.34 $32.40

Administrative Secretary

$26.50 $28.84 $31.87

Assistant Buyer

$21.63 $23.25 $25.29

Assistant Buyer

$21.10 $22.69 $24.71

Banking Loan Clerk

$17.31 $18.77 $20.47

Banking Loan Clerk

$16.88 $18.27 $19.93

Banking Loan Processor

$20.99 $22.74 $24.89

Banking Loan Processor

$20.42 $22.13 $24.25

Banking Mortgage Clerk

$19.70 $21.46 $23.52

Banking Mortgage Clerk

$19.18 $20.88 $22.90

Benefits Clerk

$22.55 $24.21 $26.33

Benefits Clerk

$21.94 $23.57 $25.68

Billing Clerk

$19.64 $21.26 $23.17

Billing Clerk

$19.17 $20.74 $22.61

Bookkeeper

$19.50 $21.25 $23.30

Bookkeeper

$19.03 $20.72 $22.74

Call Center Representative (Complex Calls)

$21.63 $23.35 $25.59

Call Center Representative (Complex Calls)

$21.06 $22.77 $25.00

Call Center Representative (General Calls)

$14.85 $16.43 $18.33

Call Center Representative (General Calls)

$14.50 $16.00 $17.83

Call Center Representative (Specialized Calls)

$17.87 $19.32 $21.04

Call Center Representative (Specialized Calls)

$17.39 $18.80 $20.49

Call Center Sales Representative

$15.91 $17.30 $18.92

Call Center Sales Representative

$15.60 $16.95 $18.53

Call Center Supervisor

$29.45 $31.85 $34.96

Call Center Supervisor

$28.71 $30.97 $33.93

Cost Accounting Clerk

$20.22 $21.83 $23.77

Cost Accounting Clerk

$19.72 $21.29 $23.20

Credit & Collection Clerk

$19.12 $20.62 $22.36

Credit & Collection Clerk

$18.66 $20.11 $21.81

Customer Service Representative (General Calls)

$18.55 $20.31 $22.34

Customer Service Representative (General Calls)

$18.07 $19.76 $21.74

Customer Service Representative (Specialized Calls)

$26.09 $28.20 $30.93

Customer Service Representative (Specialized Calls)

$25.44 $27.54 $30.25

Customer Service Representative, Financial

$18.97 $20.86 $23.05

Customer Service Representative, Financial

$18.48 $20.30 $22.43

Customer Service Representative, Insurance (Commercial)

$23.06 $24.88 $27.25

Customer Service Representative, Insurance (Commercial)

$22.44 $24.24 $26.59

Customer Service Representative, Insurance (Personal)

$19.01 $20.77 $22.81

Customer Service Representative, Insurance (Personal)

$18.51 $20.21 $22.20

Data Entry Operator

$14.77 $15.92 $17.41

Data Entry Operator

$14.44 $15.51 $16.93

Data Entry Operator Lead

$19.34 $20.97 $22.86

Data Entry Operator Lead

$18.79 $20.35 $22.20

Data Entry Supervisor

$24.09 $25.84 $28.13

Data Entry Supervisor

$23.65 $25.41 $27.71

Executive Assistant

$32.56 $35.88 $40.18

Executive Assistant

$32.03 $35.33 $39.57

Export/Import Clerk

$20.01 $21.63 $23.55

Export/Import Clerk

$19.52 $21.09 $22.98

File Clerk

$16.03 $17.36 $19.00

File Clerk

$15.66 $16.93 $18.50

Front Desk Receptionist

$13.90 $15.07 $16.68

Front Desk Receptionist

$13.68 $14.75 $16.28

General Clerk

$17.74 $19.22 $20.93

General Clerk

$17.25 $18.66 $20.32

Help Desk Representative

$23.89 $26.07 $28.93

Help Desk Representative

$22.88 $25.04 $27.90

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$21.15 $22.78 $24.77

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$20.58 $22.16 $24.13

Insurance Billing Clerk

$18.45 $20.07 $21.94

Insurance Billing Clerk

$18.01 $19.58 $21.40

Insurance Claims Clerk

$17.82 $19.31 $21.02

Insurance Claims Clerk

$17.33 $18.74 $20.40

Insurance Claims Processor

$20.67 $22.24 $24.18

Insurance Claims Processor

$20.33 $21.87 $23.79

Inventory Clerk

$17.04 $18.47 $20.16

Inventory Clerk

$16.60 $17.97 $19.61

Legal Secretary

$26.67 $29.16 $32.40

Legal Secretary

$26.18 $28.65 $31.87

Mailroom Clerk

$15.83 $17.03 $18.50

Mailroom Clerk

$15.44 $16.56 $17.98

Medical Billing Clerk

$18.45 $20.07 $21.94

Medical Billing Clerk

$18.01 $19.58 $21.40

Medical Receptionist

$15.30 $16.54 $18.10

Medical Receptionist

$15.07 $16.25 $17.76

Medical Records Administrator

$47.80 $51.48 $56.17

Medical Records Administrator

$47.87 $51.52 $56.16

Medical Records Clerk

$17.57 $19.25 $21.21

Medical Records Clerk

$16.93 $18.45 $20.29

Medical Records Coding Technician

$23.64 $25.45 $27.78

Medical Records Coding Technician

$22.57 $24.27 $26.45

Medical Secretary

$18.37 $20.11 $22.12

Medical Secretary

$18.02 $19.70 $21.67

Medical Transcriptionist

$18.99 $20.70 $22.66

Medical Transcriptionist

$18.00 $19.58 $21.41

Office Manager

$27.36 $29.91 $33.23

Office Manager

$26.93 $29.51 $32.85

Order Processing Clerk

$18.18 $19.68 $21.41

Order Processing Clerk

$17.71 $19.15 $20.83

Order Processing Supervisor

$31.22 $33.78 $37.08

Order Processing Supervisor

$30.83 $33.41 $36.73

Payroll Clerk

$22.80 $24.47 $26.63

Payroll Clerk

$22.25 $23.89 $26.04

Payroll Supervisor

$31.80 $34.61 $38.25

Payroll Supervisor

$31.41 $34.24 $37.89

Receptionist

$15.62 $17.01 $18.76

Receptionist

$15.28 $16.59 $18.27

Secretary

$18.28 $19.90 $21.76

Secretary

$17.93 $19.49 $21.31

Secretary (Bilingual)

$21.57 $23.58 $26.13

Secretary (Bilingual)

$21.13 $23.11 $25.63

Survey Worker, Marketing

$15.09 $16.30 $17.83

Survey Worker, Marketing

$14.78 $15.91 $17.38

Telemarketing Representative

$15.91 $17.30 $18.92

Telemarketing Representative

$15.60 $16.95 $18.53

Word Processor

$20.25 $21.74 $23.52

Word Processor

$19.65 $21.09 $22.83

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

California San Francisco, CA

San Jose/Santa Clara, CA

Job Title Accounting Clerk

Low Mid High $22.63 $24.40 $26.37

Job Title Accounting Clerk

Low Mid High $22.14 $23.87 $25.95

Accounts Payable Clerk

$23.48 $24.93 $26.58

Accounts Payable Clerk

$22.95 $24.42 $26.18

Accounts Payable Supervisor

$36.99 $40.01 $43.88

Accounts Payable Supervisor

$37.55 $40.78 $44.87

Accounts Receivable Clerk

$24.31 $25.72 $27.39

Accounts Receivable Clerk

$23.77 $25.28 $27.09

Accounts Receivable Supervisor

$35.06 $37.91 $41.57

Accounts Receivable Supervisor

$35.50 $38.56 $42.42

Administrative Assistant

$25.75 $27.86 $30.61

Administrative Assistant

$25.21 $27.59 $30.55

Administrative Assistant, CEO

$40.17 $43.98 $48.84

Administrative Assistant, CEO

$40.65 $44.67 $49.79

Administrative Secretary

$30.90 $33.58 $37.03

Administrative Secretary

$30.87 $33.74 $37.35

Assistant Buyer

$24.85 $26.67 $28.91

Assistant Buyer

$24.33 $26.33 $28.79

Banking Loan Clerk

$19.53 $21.35 $23.35

Banking Loan Clerk

$19.60 $21.17 $23.06

Banking Loan Processor

$23.94 $25.91 $28.24

Banking Loan Processor

$23.65 $25.78 $28.38

Banking Mortgage Clerk

$22.43 $24.49 $26.77

Banking Mortgage Clerk

$22.19 $24.23 $26.69

Benefits Clerk

$25.70 $27.50 $29.81

Benefits Clerk

$25.50 $27.59 $30.16

Billing Clerk

$22.53 $24.45 $26.58

Billing Clerk

$22.05 $23.92 $26.18

Bookkeeper

$22.36 $24.43 $26.72

Bookkeeper

$21.89 $23.91 $26.34

Call Center Representative (Complex Calls)

$24.58 $26.44 $28.88

Call Center Representative (Complex Calls)

$24.61 $26.78 $29.47

Call Center Representative (General Calls)

$16.71 $18.67 $20.90

Call Center Representative (General Calls)

$16.86 $18.56 $20.64

Call Center Representative (Specialized Calls)

$20.36 $22.06 $23.94

Call Center Representative (Specialized Calls)

$20.13 $21.84 $23.89

Call Center Sales Representative

$18.03 $19.73 $21.56

Call Center Sales Representative

$17.53 $19.03 $20.85

Call Center Supervisor

$33.11 $35.88 $39.40

Call Center Supervisor

$33.04 $35.98 $39.66

Cost Accounting Clerk

$23.21 $25.09 $27.23

Cost Accounting Clerk

$22.69 $24.60 $26.91

Credit & Collection Clerk

$21.89 $23.70 $25.67

Credit & Collection Clerk

$21.47 $23.17 $25.19

Customer Service Representative (General Calls)

$21.04 $23.18 $25.47

Customer Service Representative (General Calls)

$20.94 $22.89 $25.25

Customer Service Representative (Specialized Calls)

$29.55 $31.85 $34.84

Customer Service Representative (Specialized Calls)

$29.87 $32.49 $35.76

Customer Service Representative, Financial

$21.56 $23.82 $26.25

Customer Service Representative, Financial

$21.39 $23.53 $26.11

Customer Service Representative, Insurance (Commercial)

$26.26 $28.23 $30.81

Customer Service Representative, Insurance (Commercial)

$26.12 $28.42 $31.29

Customer Service Representative, Insurance (Personal)

$21.60 $23.71 $25.99

Customer Service Representative, Insurance (Personal)

$21.43 $23.43 $25.82

Data Entry Operator

$16.49 $17.87 $19.63

Data Entry Operator

$16.76 $18.00 $19.58

Data Entry Operator Lead

$21.98 $23.90 $26.01

Data Entry Operator Lead

$21.66 $23.51 $25.73

Data Entry Supervisor

$27.55 $29.50 $32.06

Data Entry Supervisor

$27.35 $29.55 $32.29

Executive Assistant

$37.22 $40.99 $45.81

Executive Assistant

$37.55 $41.53 $46.58

Export/Import Clerk

$22.97 $24.86 $27.00

Export/Import Clerk

$22.46 $24.36 $26.65

File Clerk

$18.00 $19.64 $21.59

File Clerk

$18.23 $19.66 $21.42

Front Desk Receptionist

$15.57 $16.90 $18.78

Front Desk Receptionist

$15.90 $17.20 $18.93

General Clerk

$20.03 $21.86 $23.84

General Clerk

$19.93 $21.53 $23.44

Help Desk Representative

$27.08 $29.38 $32.41

Help Desk Representative

$26.96 $29.66 $33.05

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$24.13 $25.95 $28.12

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$23.84 $25.82 $28.24

Insurance Billing Clerk

$21.08 $23.07 $25.21

Insurance Billing Clerk

$20.75 $22.54 $24.69

Insurance Claims Clerk

$20.13 $21.96 $23.94

Insurance Claims Clerk

$20.02 $21.62 $23.54

Insurance Claims Processor

$23.92 $25.72 $27.93

Insurance Claims Processor

$22.99 $24.92 $27.30

Inventory Clerk

$18.99 $20.75 $22.72

Inventory Clerk

$18.95 $20.46 $22.29

Legal Secretary

$30.54 $33.37 $37.03

Legal Secretary

$30.48 $33.52 $37.35

Mailroom Clerk

$17.74 $19.21 $20.96

Mailroom Clerk

$17.91 $19.18 $20.74

Medical Billing Clerk

$21.08 $23.07 $25.21

Medical Billing Clerk

$20.75 $22.54 $24.69

Medical Receptionist

$17.31 $18.85 $20.72

Medical Receptionist

$17.38 $18.71 $20.37

Medical Records Administrator

$54.74 $58.79 $63.95

Medical Records Administrator

$55.17 $59.47 $64.86

Medical Records Clerk

$19.22 $21.21 $23.45

Medical Records Clerk

$19.12 $20.80 $22.83

Medical Records Coding Technician

$26.14 $28.03 $30.46

Medical Records Coding Technician

$25.50 $27.62 $30.23

Medical Secretary

$21.06 $23.19 $25.48

Medical Secretary

$20.66 $22.59 $24.92

Medical Transcriptionist

$21.30 $23.34 $25.51

Medical Transcriptionist

$20.38 $22.15 $24.27

Office Manager

$31.19 $34.08 $37.81

Office Manager

$31.35 $34.48 $38.43

Order Processing Clerk

$20.59 $22.43 $24.42

Order Processing Clerk

$20.53 $22.18 $24.14

Order Processing Supervisor

$35.55 $38.44 $42.16

Order Processing Supervisor

$36.02 $39.12 $43.04

Payroll Clerk

$26.17 $28.00 $30.40

Payroll Clerk

$25.73 $27.83 $30.42

Payroll Supervisor

$36.20 $39.38 $43.46

Payroll Supervisor

$36.71 $40.11 $44.42

Receptionist

$17.51 $19.22 $21.30

Receptionist

$17.79 $19.29 $21.16

Secretary

$20.95 $22.94 $25.07

Secretary

$20.57 $22.35 $24.49

Secretary (Bilingual)

$24.86 $27.11 $29.93

Secretary (Bilingual)

$24.27 $26.75 $29.82

Survey Worker, Marketing

$16.90 $18.35 $20.16

Survey Worker, Marketing

$17.22 $18.52 $20.16

Telemarketing Representative

$18.03 $19.73 $21.56

Telemarketing Representative

$17.53 $19.03 $20.85

Word Processor

$23.04 $24.76 $26.72

Word Processor

$22.66 $24.41 $26.53

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

California San Mateo, CA Job Title Accounting Clerk

San Ramon, CA Low Mid High $22.19 $23.88 $25.87

Job Title Accounting Clerk

Low Mid High $21.27 $22.89 $24.80

Accounts Payable Clerk

$22.99 $24.41 $26.09

Accounts Payable Clerk

$22.04 $23.40 $25.01

Accounts Payable Supervisor

$36.68 $39.68 $43.50

Accounts Payable Supervisor

$35.47 $38.43 $42.19

Accounts Receivable Clerk

$23.79 $25.22 $26.94

Accounts Receivable Clerk

$22.81 $24.17 $25.83

Accounts Receivable Supervisor

$34.76 $37.60 $41.22

Accounts Receivable Supervisor

$33.57 $36.38 $39.95

Administrative Assistant

$25.24 $27.47 $30.29

Administrative Assistant

$24.24 $26.36 $29.07

Administrative Assistant, CEO

$39.84 $43.60 $48.41

Administrative Assistant, CEO

$38.30 $41.94 $46.57

Administrative Secretary

$30.58 $33.28 $36.73

Administrative Secretary

$29.36 $31.96 $35.29

Assistant Buyer

$24.33 $26.21 $28.53

Assistant Buyer

$23.33 $25.12 $27.35

Banking Loan Clerk

$19.41 $20.99 $22.86

Banking Loan Clerk

$18.68 $20.25 $22.08

Banking Loan Processor

$23.43 $25.43 $27.85

Banking Loan Processor

$22.63 $24.55 $26.90

Banking Mortgage Clerk

$22.01 $23.98 $26.30

Banking Mortgage Clerk

$21.24 $23.15 $25.40

Benefits Clerk

$25.19 $27.09 $29.47

Benefits Clerk

$24.32 $26.17 $28.51

Billing Clerk

$22.10 $23.93 $26.09

Billing Clerk

$21.18 $22.94 $25.01

Bookkeeper

$21.94 $23.91 $26.24

Bookkeeper

$21.03 $22.92 $25.15

Call Center Representative (Complex Calls)

$24.19 $26.14 $28.62

Call Center Representative (Complex Calls)

$23.37 $25.29 $27.77

Call Center Representative (General Calls)

$16.67 $18.40 $20.46

Call Center Representative (General Calls)

$16.03 $17.74 $19.76

Call Center Representative (Specialized Calls)

$19.96 $21.59 $23.53

Call Center Representative (Specialized Calls)

$19.27 $20.85 $22.72

Call Center Sales Representative

$17.77 $19.32 $21.11

Call Center Sales Representative

$16.82 $18.29 $20.00

Call Center Supervisor

$32.83 $35.58 $39.06

Call Center Supervisor

$31.39 $33.93 $37.21

Cost Accounting Clerk

$22.73 $24.58 $26.78

Cost Accounting Clerk

$21.80 $23.56 $25.67

Credit & Collection Clerk

$21.52 $23.19 $25.16

Credit & Collection Clerk

$20.62 $22.24 $24.12

Customer Service Representative (General Calls)

$20.75 $22.69 $24.95

Customer Service Representative (General Calls)

$20.01 $21.91 $24.10

Customer Service Representative (Specialized Calls)

$29.20 $31.55 $34.55

Customer Service Representative (Specialized Calls)

$28.24 $30.60 $33.62

Customer Service Representative, Financial

$21.21 $23.31 $25.76

Customer Service Representative, Financial

$20.47 $22.50 $24.87

Customer Service Representative, Insurance (Commercial)

$25.77 $27.86 $30.49

Customer Service Representative, Insurance (Commercial)

$24.88 $26.91 $29.53

Customer Service Representative, Insurance (Personal)

$21.25 $23.20 $25.49

Customer Service Representative, Insurance (Personal)

$20.50 $22.40 $24.61

Data Entry Operator

$16.56 $17.86 $19.48

Data Entry Operator

$16.03 $17.31 $18.91

Data Entry Operator Lead

$21.58 $23.39 $25.52

Data Entry Operator Lead

$21.00 $22.76 $24.83

Data Entry Supervisor

$27.14 $29.17 $31.76

Data Entry Supervisor

$26.09 $28.06 $30.60

Executive Assistant

$36.91 $40.65 $45.42

Executive Assistant

$35.47 $39.09 $43.69

Export/Import Clerk

$22.51 $24.34 $26.53

Export/Import Clerk

$21.58 $23.34 $25.43

File Clerk

$18.01 $19.47 $21.24

File Clerk

$17.31 $18.75 $20.50

Front Desk Receptionist

$15.60 $16.96 $18.73

Front Desk Receptionist

$14.96 $16.28 $18.01

General Clerk

$19.84 $21.45 $23.33

General Clerk

$19.27 $20.87 $22.71

Help Desk Representative

$26.66 $29.06 $32.12

Help Desk Representative

$24.99 $27.32 $30.35

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$23.61 $25.47 $27.72

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$22.81 $24.59 $26.78

Insurance Billing Clerk

$20.78 $22.58 $24.68

Insurance Billing Clerk

$19.90 $21.65 $23.67

Insurance Claims Clerk

$19.93 $21.54 $23.43

Insurance Claims Clerk

$19.36 $20.96 $22.81

Insurance Claims Processor

$23.41 $25.25 $27.54

Insurance Claims Processor

$22.19 $23.91 $26.05

Inventory Clerk

$18.88 $20.43 $22.25

Inventory Clerk

$18.24 $19.77 $21.56

Legal Secretary

$30.22 $33.07 $36.72

Legal Secretary

$29.00 $31.76 $35.29

Mailroom Clerk

$17.76 $19.07 $20.66

Mailroom Clerk

$17.20 $18.51 $20.09

Medical Billing Clerk

$20.78 $22.58 $24.68

Medical Billing Clerk

$19.90 $21.65 $23.67

Medical Receptionist

$17.36 $18.76 $20.47

Medical Receptionist

$16.61 $17.96 $19.63

Medical Records Administrator

$54.25 $58.26 $63.37

Medical Records Administrator

$50.89 $54.66 $59.46

Medical Records Clerk

$19.15 $20.91 $22.98

Medical Records Clerk

$18.68 $20.44 $22.48

Medical Records Coding Technician

$25.60 $27.59 $30.09

Medical Records Coding Technician

$25.04 $26.98 $29.45

Medical Secretary

$20.76 $22.70 $24.96

Medical Secretary

$19.92 $21.80 $23.98

Medical Transcriptionist

$21.02 $22.85 $24.98

Medical Transcriptionist

$20.29 $22.09 $24.15

Office Manager

$30.88 $33.79 $37.50

Office Manager

$29.74 $32.61 $36.28

Order Processing Clerk

$20.35 $21.99 $23.90

Order Processing Clerk

$19.61 $21.23 $23.08

Order Processing Supervisor

$35.25 $38.13 $41.80

Order Processing Supervisor

$34.05 $36.90 $40.52

Payroll Clerk

$25.67 $27.61 $30.06

Payroll Clerk

$24.61 $26.46 $28.84

Payroll Supervisor

$35.90 $39.05 $43.09

Payroll Supervisor

$34.69 $37.82 $41.79

Receptionist

$17.56 $19.09 $20.98

Receptionist

$16.86 $18.38 $20.24

Secretary

$20.67 $22.46 $24.55

Secretary

$19.83 $21.57 $23.59

Secretary (Bilingual)

$24.34 $26.68 $29.59

Secretary (Bilingual)

$23.38 $25.61 $28.40

Survey Worker, Marketing

$16.97 $18.31 $19.97

Survey Worker, Marketing

$16.29 $17.60 $19.24

Telemarketing Representative

$17.77 $19.32 $21.11

Telemarketing Representative

$16.82 $18.29 $20.00

Word Processor

$22.57 $24.25 $26.26

Word Processor

$21.97 $23.60 $25.55

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

California Santa Rosa, CA

Torrance, CA

Job Title Accounting Clerk

Low Mid High $20.35 $21.85 $23.63

Job Title Accounting Clerk

Low Mid High $19.53 $21.08 $22.88

Accounts Payable Clerk

$21.07 $22.32 $23.82

Accounts Payable Clerk

$20.28 $21.56 $23.07

Accounts Payable Supervisor

$33.36 $36.07 $39.55

Accounts Payable Supervisor

$33.16 $36.02 $39.66

Accounts Receivable Clerk

$21.79 $23.03 $24.57

Accounts Receivable Clerk

$21.01 $22.29 $23.83

Accounts Receivable Supervisor

$31.62 $34.19 $37.49

Accounts Receivable Supervisor

$31.34 $34.04 $37.48

Administrative Assistant

$22.95 $24.88 $27.39

Administrative Assistant

$22.38 $24.37 $26.92

Administrative Assistant, CEO

$35.94 $39.29 $43.60

Administrative Assistant, CEO

$35.75 $39.30 $43.83

Administrative Secretary

$27.66 $30.05 $33.15

Administrative Secretary

$27.19 $29.66 $32.85

Assistant Buyer

$22.27 $23.90 $25.98

Assistant Buyer

$21.49 $23.17 $25.26

Banking Loan Clerk

$17.82 $19.27 $20.97

Banking Loan Clerk

$16.99 $18.51 $20.25

Banking Loan Processor

$21.48 $23.23 $25.41

Banking Loan Processor

$20.77 $22.58 $24.77

Banking Mortgage Clerk

$20.20 $21.95 $24.03

Banking Mortgage Clerk

$19.45 $21.27 $23.37

Benefits Clerk

$23.04 $24.71 $26.87

Benefits Clerk

$22.37 $24.08 $26.26

Billing Clerk

$20.27 $21.89 $23.82

Billing Clerk

$19.45 $21.13 $23.08

Bookkeeper

$20.13 $21.88 $23.95

Bookkeeper

$19.30 $21.11 $23.21

Call Center Representative (Complex Calls)

$22.08 $23.83 $26.10

Call Center Representative (Complex Calls)

$21.51 $23.29 $25.61

Call Center Representative (General Calls)

$15.31 $16.88 $18.77

Call Center Representative (General Calls)

$14.55 $16.19 $18.12

Call Center Representative (Specialized Calls)

$18.31 $19.76 $21.49

Call Center Representative (Specialized Calls)

$17.66 $19.16 $20.91

Call Center Sales Representative

$16.49 $17.88 $19.51

Call Center Sales Representative

$15.78 $17.24 $18.89

Call Center Supervisor

$30.02 $32.42 $35.52

Call Center Supervisor

$28.95 $31.21 $34.20

Cost Accounting Clerk

$20.84 $22.46 $24.43

Cost Accounting Clerk

$20.04 $21.71 $23.69

Credit & Collection Clerk

$19.74 $21.24 $23.00

Credit & Collection Clerk

$18.91 $20.46 $22.24

Customer Service Representative (General Calls)

$19.06 $20.80 $22.83

Customer Service Representative (General Calls)

$18.27 $20.09 $22.16

Customer Service Representative (Specialized Calls)

$26.63 $28.76 $31.53

Customer Service Representative (Specialized Calls)

$26.01 $28.21 $31.05

Customer Service Representative, Financial

$19.48 $21.35 $23.55

Customer Service Representative, Financial

$18.70 $20.66 $22.88

Customer Service Representative, Insurance (Commercial)

$23.55 $25.40 $27.80

Customer Service Representative, Insurance (Commercial)

$22.89 $24.77 $27.21

Customer Service Representative, Insurance (Personal)

$19.51 $21.26 $23.31

Customer Service Representative, Insurance (Personal)

$18.74 $20.56 $22.64

Data Entry Operator

$15.20 $16.36 $17.85

Data Entry Operator

$14.34 $15.51 $17.02

Data Entry Operator Lead

$19.77 $21.37 $23.27

Data Entry Operator Lead

$19.01 $20.68 $22.60

Data Entry Supervisor

$24.75 $26.54 $28.89

Data Entry Supervisor

$24.26 $26.11 $28.52

Executive Assistant

$33.32 $36.65 $40.93

Executive Assistant

$33.02 $36.52 $41.00

Export/Import Clerk

$20.64 $22.26 $24.21

Export/Import Clerk

$19.83 $21.50 $23.47

File Clerk

$16.55 $17.87 $19.51

File Clerk

$15.68 $17.06 $18.73

Front Desk Receptionist

$14.38 $15.58 $17.20

Front Desk Receptionist

$13.52 $14.71 $16.34

General Clerk

$18.18 $19.63 $21.34

General Clerk

$17.36 $18.89 $20.63

Help Desk Representative

$24.00 $26.17 $29.03

Help Desk Representative

$23.17 $25.35 $28.21

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$21.64 $23.27 $25.29

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$20.94 $22.61 $24.65

Insurance Billing Clerk

$19.07 $20.69 $22.58

Insurance Billing Clerk

$18.21 $19.90 $21.81

Insurance Claims Clerk

$18.26 $19.72 $21.43

Insurance Claims Clerk

$17.45 $18.98 $20.72

Insurance Claims Processor

$20.95 $22.50 $24.44

Insurance Claims Processor

$20.54 $22.14 $24.14

Inventory Clerk

$17.54 $18.96 $20.64

Inventory Clerk

$16.64 $18.13 $19.85

Legal Secretary

$27.33 $29.87 $33.15

Legal Secretary

$26.85 $29.47 $32.85

Mailroom Clerk

$16.28 $17.47 $18.93

Mailroom Clerk

$15.42 $16.65 $18.14

Medical Billing Clerk

$19.07 $20.69 $22.58

Medical Billing Clerk

$18.21 $19.90 $21.81

Medical Receptionist

$15.87 $17.12 $18.69

Medical Receptionist

$15.08 $16.37 $17.98

Medical Records Administrator

$47.50 $51.01 $55.53

Medical Records Administrator

$48.88 $52.71 $57.56

Medical Records Clerk

$18.32 $19.96 $21.90

Medical Records Clerk

$16.85 $18.49 $20.42

Medical Records Coding Technician

$24.30 $26.09 $28.39

Medical Records Coding Technician

$22.81 $24.56 $26.79

Medical Secretary

$18.95 $20.68 $22.71

Medical Secretary

$18.26 $20.07 $22.14

Medical Transcriptionist

$19.53 $21.20 $23.14

Medical Transcriptionist

$18.04 $19.72 $21.63

Office Manager

$28.10 $30.72 $34.11

Office Manager

$27.70 $30.43 $33.93

Order Processing Clerk

$18.69 $20.17 $21.90

Order Processing Clerk

$17.88 $19.44 $21.20

Order Processing Supervisor

$32.06 $34.66 $38.01

Order Processing Supervisor

$31.80 $34.54 $38.03

Payroll Clerk

$23.45 $25.14 $27.35

Payroll Clerk

$22.70 $24.43 $26.65

Payroll Supervisor

$32.65 $35.50 $39.17

Payroll Supervisor

$32.41 $35.42 $39.26

Receptionist

$16.13 $17.52 $19.26

Receptionist

$15.26 $16.70 $18.48

Secretary

$18.87 $20.47 $22.34

Secretary

$18.17 $19.85 $21.77

Secretary (Bilingual)

$22.16 $24.19 $26.78

Secretary (Bilingual)

$21.58 $23.66 $26.29

Survey Worker, Marketing

$15.60 $16.81 $18.34

Survey Worker, Marketing

$14.72 $15.96 $17.52

Telemarketing Representative

$16.49 $17.88 $19.51

Telemarketing Representative

$15.78 $17.24 $18.89

Word Processor

$20.66 $22.14 $23.92

Word Processor

$19.93 $21.46 $23.26

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

California Tulare/Exeter, CA Job Title Accounting Clerk

Visalia, CA Low Mid High $17.58 $18.92 $20.51

Job Title Accounting Clerk

Low Mid High $17.56 $18.92 $20.51

Accounts Payable Clerk

$18.23 $19.34 $20.68

Accounts Payable Clerk

$18.22 $19.33 $20.68

Accounts Payable Supervisor

$29.55 $32.16 $35.51

Accounts Payable Supervisor

$29.55 $32.16 $35.51

Accounts Receivable Clerk

$18.88 $19.98 $21.35

Accounts Receivable Clerk

$18.87 $19.97 $21.34

Accounts Receivable Supervisor

$27.90 $30.35 $33.50

Accounts Receivable Supervisor

$27.91 $30.35 $33.50

Administrative Assistant

$19.96 $21.67 $23.95

Administrative Assistant

$19.96 $21.67 $23.95

Administrative Assistant, CEO

$31.99 $35.27 $39.49

Administrative Assistant, CEO

$31.99 $35.27 $39.49

Administrative Secretary

$24.19 $26.42 $29.33

Administrative Secretary

$24.20 $26.42 $29.33

Assistant Buyer

$19.30 $20.75 $22.60

Assistant Buyer

$19.29 $20.74 $22.60

Banking Loan Clerk

$15.33 $16.68 $18.25

Banking Loan Clerk

$15.31 $16.66 $18.23

Banking Loan Processor

$18.71 $20.27 $22.22

Banking Loan Processor

$18.70 $20.27 $22.22

Banking Mortgage Clerk

$17.54 $19.12 $20.99

Banking Mortgage Clerk

$17.52 $19.12 $20.98

Benefits Clerk

$20.11 $21.59 $23.55

Benefits Clerk

$20.11 $21.59 $23.55

Billing Clerk

$17.50 $18.96 $20.68

Billing Clerk

$17.49 $18.95 $20.68

Bookkeeper

$17.37 $18.95 $20.80

Bookkeeper

$17.35 $18.94 $20.79

Call Center Representative (Complex Calls)

$19.30 $20.87 $22.97

Call Center Representative (Complex Calls)

$19.30 $20.87 $22.97

Call Center Representative (General Calls)

$13.13 $14.59 $16.33

Call Center Representative (General Calls)

$13.11 $14.57 $16.32

Call Center Representative (Specialized Calls)

$15.92 $17.22 $18.77

Call Center Representative (Specialized Calls)

$15.91 $17.22 $18.77

Call Center Sales Representative

$14.57 $15.89 $17.40

Call Center Sales Representative

$14.56 $15.88 $17.39

Call Center Supervisor

$26.92 $29.29 $32.33

Call Center Supervisor

$26.92 $29.29 $32.33

Cost Accounting Clerk

$18.02 $19.47 $21.22

Cost Accounting Clerk

$18.01 $19.47 $21.21

Credit & Collection Clerk

$17.01 $18.38 $19.95

Credit & Collection Clerk

$17.00 $18.37 $19.95

Customer Service Representative (General Calls)

$16.48 $18.09 $19.92

Customer Service Representative (General Calls)

$16.46 $18.08 $19.92

Customer Service Representative (Specialized Calls)

$23.32 $25.29 $27.87

Customer Service Representative (Specialized Calls)

$23.32 $25.29 $27.87

Customer Service Representative, Financial

$16.87 $18.59 $20.56

Customer Service Representative, Financial

$16.85 $18.58 $20.56

Customer Service Representative, Insurance (Commercial)

$20.57 $22.21 $24.40

Customer Service Representative, Insurance (Commercial)

$20.56 $22.21 $24.40

Customer Service Representative, Insurance (Personal)

$16.90 $18.51 $20.35

Customer Service Representative, Insurance (Personal)

$16.89 $18.50 $20.34

Data Entry Operator

$13.03 $14.06 $15.43

Data Entry Operator

$13.01 $14.04 $15.41

Data Entry Operator Lead

$17.23 $18.70 $20.41

Data Entry Operator Lead

$17.21 $18.69 $20.40

Data Entry Supervisor

$21.58 $23.20 $25.36

Data Entry Supervisor

$21.58 $23.20 $25.36

Executive Assistant

$29.49 $32.70 $36.85

Executive Assistant

$29.49 $32.70 $36.85

Export/Import Clerk

$17.84 $19.29 $21.03

Export/Import Clerk

$17.82 $19.28 $21.02

File Clerk

$14.15 $15.38 $16.89

File Clerk

$14.13 $15.36 $16.88

Front Desk Receptionist

$12.27 $13.28 $14.75

Front Desk Receptionist

$12.25 $13.26 $14.73

General Clerk

$15.74 $17.11 $18.67

General Clerk

$15.72 $17.09 $18.66

Help Desk Representative

$21.11 $23.08 $25.72

Help Desk Representative

$21.11 $23.08 $25.72

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.86 $20.30 $22.12

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.85 $20.30 $22.11

Insurance Billing Clerk

$16.39 $17.88 $19.58

Insurance Billing Clerk

$16.38 $17.87 $19.57

Insurance Claims Clerk

$15.82 $17.19 $18.75

Insurance Claims Clerk

$15.80 $17.17 $18.74

Insurance Claims Processor

$18.32 $19.69 $21.44

Insurance Claims Processor

$18.31 $19.69 $21.44

Inventory Clerk

$15.17 $16.51 $18.07

Inventory Clerk

$15.15 $16.49 $18.06

Legal Secretary

$23.89 $26.25 $29.33

Legal Secretary

$23.89 $26.25 $29.33

Mailroom Clerk

$13.98 $15.08 $16.45

Mailroom Clerk

$13.97 $15.06 $16.43

Medical Billing Clerk

$16.39 $17.88 $19.58

Medical Billing Clerk

$16.38 $17.87 $19.57

Medical Receptionist

$13.51 $14.64 $16.08

Medical Receptionist

$13.49 $14.62 $16.07

Medical Records Administrator

$44.50 $48.11 $52.65

Medical Records Administrator

$44.50 $48.11 $52.65

Medical Records Clerk

$16.07 $17.64 $19.48

Medical Records Clerk

$16.05 $17.62 $19.46

Medical Records Coding Technician

$21.72 $23.35 $25.47

Medical Records Coding Technician

$21.71 $23.35 $25.47

Medical Secretary

$16.33 $17.93 $19.75

Medical Secretary

$16.32 $17.92 $19.74

Medical Transcriptionist

$16.41 $17.91 $19.62

Medical Transcriptionist

$16.39 $17.90 $19.61

Office Manager

$24.63 $27.07 $30.26

Office Manager

$24.63 $27.07 $30.26

Order Processing Clerk

$16.13 $17.51 $19.09

Order Processing Clerk

$16.11 $17.50 $19.08

Order Processing Supervisor

$28.32 $30.81 $34.01

Order Processing Supervisor

$28.32 $30.81 $34.01

Payroll Clerk

$20.35 $21.85 $23.84

Payroll Clerk

$20.35 $21.85 $23.84

Payroll Supervisor

$28.88 $31.61 $35.15

Payroll Supervisor

$28.88 $31.62 $35.15

Receptionist

$13.78 $15.05 $16.67

Receptionist

$13.76 $15.03 $16.65

Secretary

$16.25 $17.73 $19.42

Secretary

$16.24 $17.72 $19.42

Secretary (Bilingual)

$19.26 $21.05 $23.39

Secretary (Bilingual)

$19.25 $21.05 $23.39

Survey Worker, Marketing

$13.31 $14.39 $15.81

Survey Worker, Marketing

$13.29 $14.37 $15.79

Telemarketing Representative

$14.57 $15.89 $17.40

Telemarketing Representative

$14.56 $15.88 $17.39

Word Processor

$18.05 $19.39 $20.99

Word Processor

$18.04 $19.38 $20.99

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Colorado

Connecticut

Denver, CO

Hartford, CT

Job Title Accounting Clerk

Low Mid High $19.00 $20.32 $21.98

Job Title Accounting Clerk

Low Mid High $20.34 $21.75 $23.49

Accounts Payable Clerk

$19.64 $20.75 $22.16

Accounts Payable Clerk

$21.03 $22.20 $23.67

Accounts Payable Supervisor

$31.63 $34.19 $37.51

Accounts Payable Supervisor

$33.27 $35.94 $39.37

Accounts Receivable Clerk

$20.28 $21.41 $22.86

Accounts Receivable Clerk

$21.71 $22.90 $24.41

Accounts Receivable Supervisor

$29.98 $32.40 $35.53

Accounts Receivable Supervisor

$31.54 $34.08 $37.34

Administrative Assistant

$21.57 $23.40 $25.77

Administrative Assistant

$23.10 $25.00 $27.51

Administrative Assistant, CEO

$33.75 $36.90 $41.01

Administrative Assistant, CEO

$36.04 $39.35 $43.58

Administrative Secretary

$26.02 $28.24 $31.14

Administrative Secretary

$27.78 $30.17 $33.26

Assistant Buyer

$20.71 $22.23 $24.18

Assistant Buyer

$22.17 $23.75 $25.79

Banking Loan Clerk

$16.85 $18.06 $19.58

Banking Loan Clerk

$18.07 $19.44 $21.08

Banking Loan Processor

$20.04 $21.64 $23.68

Banking Loan Processor

$21.57 $23.27 $25.41

Banking Mortgage Clerk

$18.90 $20.44 $22.38

Banking Mortgage Clerk

$20.34 $22.01 $24.05

Benefits Clerk

$21.47 $23.03 $25.05

Benefits Clerk

$23.09 $24.73 $26.87

Billing Clerk

$18.93 $20.36 $22.16

Billing Clerk

$20.26 $21.80 $23.67

Bookkeeper

$18.81 $20.34 $22.28

Bookkeeper

$20.12 $21.78 $23.80

Call Center Representative (Complex Calls)

$20.58 $22.20 $24.32

Call Center Representative (Complex Calls)

$22.10 $23.83 $26.09

Call Center Representative (General Calls)

$14.53 $15.86 $17.53

Call Center Representative (General Calls)

$15.56 $17.05 $18.87

Call Center Representative (Specialized Calls)

$17.12 $18.40 $20.02

Call Center Representative (Specialized Calls)

$18.43 $19.81 $21.51

Call Center Sales Representative

$15.57 $16.77 $18.26

Call Center Sales Representative

$16.38 $17.68 $19.25

Call Center Supervisor

$28.15 $30.38 $33.30

Call Center Supervisor

$29.46 $31.85 $34.91

Cost Accounting Clerk

$19.44 $20.89 $22.72

Cost Accounting Clerk

$20.80 $22.35 $24.26

Credit & Collection Clerk

$18.47 $19.77 $21.39

Credit & Collection Clerk

$19.76 $21.17 $22.87

Customer Service Representative (General Calls)

$17.91 $19.41 $21.27

Customer Service Representative (General Calls)

$19.25 $20.91 $22.88

Customer Service Representative (Specialized Calls)

$24.82 $26.79 $29.36

Customer Service Representative (Specialized Calls)

$26.63 $28.76 $31.52

Customer Service Representative, Financial

$18.27 $19.90 $21.94

Customer Service Representative, Financial

$19.65 $21.44 $23.58

Customer Service Representative, Insurance (Commercial)

$21.94 $23.67 $25.92

Customer Service Representative, Insurance (Commercial)

$23.59 $25.40 $27.80

Customer Service Representative, Insurance (Personal)

$18.31 $19.82 $21.71

Customer Service Representative, Insurance (Personal)

$19.69 $21.35 $23.35

Data Entry Operator

$14.85 $15.89 $17.24

Data Entry Operator

$15.50 $16.63 $18.07

Data Entry Operator Lead

$18.93 $20.36 $22.16

Data Entry Operator Lead

$19.91 $21.44 $23.29

Data Entry Supervisor

$23.47 $25.18 $27.41

Data Entry Supervisor

$24.72 $26.50 $28.83

Executive Assistant

$31.29 $34.40 $38.46

Executive Assistant

$33.43 $36.74 $40.96

Export/Import Clerk

$19.25 $20.70 $22.52

Export/Import Clerk

$20.61 $22.15 $24.05

File Clerk

$15.74 $16.87 $18.30

File Clerk

$16.83 $18.10 $19.68

Front Desk Receptionist

$13.75 $14.85 $16.31

Front Desk Receptionist

$14.67 $15.87 $17.46

General Clerk

$17.53 $18.78 $20.35

General Clerk

$18.39 $19.77 $21.42

Help Desk Representative

$23.00 $25.05 $27.73

Help Desk Representative

$23.90 $25.96 $28.67

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$20.18 $21.67 $23.57

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$21.73 $23.30 $25.30

Insurance Billing Clerk

$17.90 $19.28 $21.00

Insurance Billing Clerk

$19.12 $20.64 $22.47

Insurance Claims Clerk

$17.60 $18.86 $20.43

Insurance Claims Clerk

$18.47 $19.85 $21.51

Insurance Claims Processor

$20.21 $21.68 $23.58

Insurance Claims Processor

$21.13 $22.64 $24.56

Inventory Clerk

$16.79 $18.00 $19.51

Inventory Clerk

$17.68 $19.02 $20.64

Legal Secretary

$25.71 $28.07 $31.14

Legal Secretary

$27.45 $29.98 $33.26

Mailroom Clerk

$15.84 $16.87 $18.19

Mailroom Clerk

$16.56 $17.70 $19.11

Medical Billing Clerk

$17.90 $19.28 $21.00

Medical Billing Clerk

$19.12 $20.64 $22.47

Medical Receptionist

$15.27 $16.35 $17.74

Medical Receptionist

$16.24 $17.45 $18.98

Medical Records Administrator

$46.37 $49.89 $54.37

Medical Records Administrator

$46.73 $50.11 $54.47

Medical Records Clerk

$16.31 $17.59 $19.20

Medical Records Clerk

$17.39 $18.83 $20.58

Medical Records Coding Technician

$21.24 $22.79 $24.80

Medical Records Coding Technician

$22.75 $24.36 $26.46

Medical Secretary

$17.98 $19.47 $21.34

Medical Secretary

$19.23 $20.88 $22.86

Medical Transcriptionist

$18.00 $19.40 $21.13

Medical Transcriptionist

$19.24 $20.78 $22.62

Office Manager

$26.66 $29.12 $32.33

Office Manager

$28.04 $30.65 $34.01

Order Processing Clerk

$17.59 $18.85 $20.41

Order Processing Clerk

$18.90 $20.30 $21.98

Order Processing Supervisor

$30.40 $32.85 $36.03

Order Processing Supervisor

$31.98 $34.55 $37.86

Payroll Clerk

$21.81 $23.39 $25.45

Payroll Clerk

$23.31 $24.96 $27.14

Payroll Supervisor

$30.95 $33.65 $37.15

Payroll Supervisor

$32.56 $35.38 $39.00

Receptionist

$15.37 $16.56 $18.09

Receptionist

$16.43 $17.77 $19.45

Secretary

$17.90 $19.28 $21.01

Secretary

$19.15 $20.68 $22.51

Secretary (Bilingual)

$20.83 $22.73 $25.19

Secretary (Bilingual)

$22.32 $24.31 $26.89

Survey Worker, Marketing

$14.89 $15.94 $17.30

Survey Worker, Marketing

$15.90 $17.08 $18.56

Telemarketing Representative

$15.57 $16.77 $18.26

Telemarketing Representative

$16.38 $17.68 $19.25

Word Processor

$19.73 $21.08 $22.79

Word Processor

$20.77 $22.18 $23.94

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Connecticut North Haven, CT Job Title Accounting Clerk

Plainville/Farmington, CT Low Mid High $20.05 $21.46 $23.17

Job Title Accounting Clerk

Low Mid High $20.22 $21.63 $23.36

Accounts Payable Clerk

$20.73 $21.90 $23.36

Accounts Payable Clerk

$20.90 $22.08 $23.54

Accounts Payable Supervisor

$32.84 $35.47 $38.85

Accounts Payable Supervisor

$33.10 $35.76 $39.17

Accounts Receivable Clerk

$21.41 $22.59 $24.08

Accounts Receivable Clerk

$21.59 $22.77 $24.28

Accounts Receivable Supervisor

$31.15 $33.64 $36.85

Accounts Receivable Supervisor

$31.38 $33.91 $37.15

Administrative Assistant

$22.65 $24.52 $26.97

Administrative Assistant

$22.97 $24.87 $27.37

Administrative Assistant, CEO

$35.30 $38.55 $42.73

Administrative Assistant, CEO

$35.86 $39.15 $43.36

Administrative Secretary

$27.23 $29.56 $32.59

Administrative Secretary

$27.63 $30.01 $33.10

Assistant Buyer

$21.87 $23.43 $25.45

Assistant Buyer

$22.04 $23.62 $25.65

Banking Loan Clerk

$17.63 $18.97 $20.59

Banking Loan Clerk

$17.95 $19.32 $20.96

Banking Loan Processor

$21.07 $22.74 $24.84

Banking Loan Processor

$21.45 $23.14 $25.28

Banking Mortgage Clerk

$19.86 $21.50 $23.51

Banking Mortgage Clerk

$20.22 $21.89 $23.92

Benefits Clerk

$22.56 $24.16 $26.25

Benefits Clerk

$22.96 $24.59 $26.73

Billing Clerk

$19.97 $21.50 $23.36

Billing Clerk

$20.14 $21.67 $23.55

Bookkeeper

$19.84 $21.48 $23.49

Bookkeeper

$20.00 $21.66 $23.67

Call Center Representative (Complex Calls)

$21.60 $23.27 $25.47

Call Center Representative (Complex Calls)

$21.98 $23.70 $25.96

Call Center Representative (General Calls)

$15.18 $16.64 $18.43

Call Center Representative (General Calls)

$15.45 $16.94 $18.76

Call Center Representative (Specialized Calls)

$18.00 $19.36 $21.03

Call Center Representative (Specialized Calls)

$18.32 $19.70 $21.40

Call Center Sales Representative

$16.59 $17.92 $19.51

Call Center Sales Representative

$16.27 $17.58 $19.14

Call Center Supervisor

$29.37 $31.73 $34.77

Call Center Supervisor

$29.31 $31.68 $34.74

Cost Accounting Clerk

$20.51 $22.05 $23.94

Cost Accounting Clerk

$20.68 $22.22 $24.13

Credit & Collection Clerk

$19.48 $20.88 $22.57

Credit & Collection Clerk

$19.64 $21.05 $22.75

Customer Service Representative (General Calls)

$18.79 $20.42 $22.36

Customer Service Representative (General Calls)

$19.13 $20.78 $22.76

Customer Service Representative (Specialized Calls)

$26.02 $28.07 $30.74

Customer Service Representative (Specialized Calls)

$26.49 $28.61 $31.36

Customer Service Representative, Financial

$19.19 $20.94 $23.05

Customer Service Representative, Financial

$19.53 $21.31 $23.45

Customer Service Representative, Insurance (Commercial)

$23.05 $24.82 $27.15

Customer Service Representative, Insurance (Commercial)

$23.46 $25.27 $27.66

Customer Service Representative, Insurance (Personal)

$19.22 $20.85 $22.82

Customer Service Representative, Insurance (Personal)

$19.57 $21.23 $23.22

Data Entry Operator

$15.24 $16.35 $17.77

Data Entry Operator

$15.38 $16.51 $17.95

Data Entry Operator Lead

$19.59 $21.10 $22.94

Data Entry Operator Lead

$19.79 $21.32 $23.17

Data Entry Supervisor

$24.44 $26.19 $28.49

Data Entry Supervisor

$24.59 $26.36 $28.68

Executive Assistant

$32.75 $35.98 $40.14

Executive Assistant

$33.26 $36.55 $40.76

Export/Import Clerk

$20.32 $21.85 $23.73

Export/Import Clerk

$20.49 $22.02 $23.92

File Clerk

$16.42 $17.66 $19.21

File Clerk

$16.71 $17.98 $19.56

Front Desk Receptionist

$14.32 $15.48 $17.04

Front Desk Receptionist

$14.56 $15.75 $17.34

General Clerk

$18.08 $19.45 $21.08

General Clerk

$18.27 $19.65 $21.30

Help Desk Representative

$22.94 $24.94 $27.60

Help Desk Representative

$23.78 $25.82 $28.53

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$21.23 $22.77 $24.72

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$21.61 $23.17 $25.17

Insurance Billing Clerk

$18.85 $20.36 $22.16

Insurance Billing Clerk

$19.00 $20.52 $22.34

Insurance Claims Clerk

$18.16 $19.53 $21.17

Insurance Claims Clerk

$18.35 $19.73 $21.38

Insurance Claims Processor

$20.74 $22.23 $24.12

Insurance Claims Processor

$21.02 $22.52 $24.43

Inventory Clerk

$17.37 $18.70 $20.30

Inventory Clerk

$17.56 $18.90 $20.51

Legal Secretary

$26.91 $29.38 $32.59

Legal Secretary

$27.31 $29.83 $33.10

Mailroom Clerk

$16.28 $17.40 $18.80

Mailroom Clerk

$16.44 $17.58 $18.99

Medical Billing Clerk

$18.85 $20.36 $22.16

Medical Billing Clerk

$19.00 $20.52 $22.34

Medical Receptionist

$15.90 $17.08 $18.58

Medical Receptionist

$16.13 $17.33 $18.85

Medical Records Administrator

$46.57 $49.96 $54.35

Medical Records Administrator

$46.48 $49.83 $54.17

Medical Records Clerk

$17.43 $18.88 $20.64

Medical Records Clerk

$17.27 $18.70 $20.45

Medical Records Coding Technician

$22.83 $24.45 $26.56

Medical Records Coding Technician

$22.62 $24.23 $26.32

Medical Secretary

$18.84 $20.46 $22.41

Medical Secretary

$19.11 $20.76 $22.73

Medical Transcriptionist

$19.24 $20.79 $22.64

Medical Transcriptionist

$19.12 $20.66 $22.49

Office Manager

$27.72 $30.26 $33.57

Office Manager

$27.90 $30.49 $33.84

Order Processing Clerk

$18.44 $19.82 $21.47

Order Processing Clerk

$18.77 $20.18 $21.85

Order Processing Supervisor

$31.58 $34.10 $37.36

Order Processing Supervisor

$31.82 $34.38 $37.66

Payroll Clerk

$23.00 $24.63 $26.77

Payroll Clerk

$23.18 $24.83 $26.99

Payroll Supervisor

$32.15 $34.92 $38.49

Payroll Supervisor

$32.40 $35.20 $38.80

Receptionist

$16.03 $17.33 $18.99

Receptionist

$16.31 $17.65 $19.33

Secretary

$18.76 $20.26 $22.06

Secretary

$19.03 $20.56 $22.38

Secretary (Bilingual)

$21.88 $23.84 $26.37

Secretary (Bilingual)

$22.20 $24.18 $26.75

Survey Worker, Marketing

$15.52 $16.66 $18.12

Survey Worker, Marketing

$15.79 $16.96 $18.44

Telemarketing Representative

$16.59 $17.92 $19.51

Telemarketing Representative

$16.27 $17.58 $19.14

Word Processor

$20.43 $21.83 $23.57

Word Processor

$20.64 $22.06 $23.81

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

District of Columbia Washington, DC

Florida Boca Raton, FL

Job Title Accounting Clerk

Low Mid High $20.54 $22.16 $23.98

Job Title Accounting Clerk

Low Mid High $17.69 $18.97 $20.57

Accounts Payable Clerk

$21.32 $22.64 $24.17

Accounts Payable Clerk

$18.31 $19.38 $20.74

Accounts Payable Supervisor

$34.31 $37.23 $40.93

Accounts Payable Supervisor

$29.79 $32.36 $35.67

Accounts Receivable Clerk

$22.08 $23.37 $24.93

Accounts Receivable Clerk

$18.93 $20.03 $21.43

Accounts Receivable Supervisor

$32.45 $35.22 $38.73

Accounts Receivable Supervisor

$28.15 $30.57 $33.69

Administrative Assistant

$23.52 $25.49 $28.06

Administrative Assistant

$19.94 $21.70 $24.01

Administrative Assistant, CEO

$37.02 $40.58 $45.10

Administrative Assistant, CEO

$31.95 $35.14 $39.27

Administrative Secretary

$28.34 $30.84 $34.09

Administrative Secretary

$24.25 $26.46 $29.33

Assistant Buyer

$22.58 $24.26 $26.37

Assistant Buyer

$19.35 $20.82 $22.72

Banking Loan Clerk

$17.58 $19.21 $21.02

Banking Loan Clerk

$15.47 $16.64 $18.09

Banking Loan Processor

$21.56 $23.37 $25.55

Banking Loan Processor

$18.52 $20.06 $22.02

Banking Mortgage Clerk

$20.20 $22.06 $24.16

Banking Mortgage Clerk

$17.44 $18.92 $20.77

Benefits Clerk

$23.17 $24.85 $27.04

Benefits Clerk

$19.89 $21.39 $23.36

Billing Clerk

$20.45 $22.20 $24.17

Billing Clerk

$17.62 $19.01 $20.74

Bookkeeper

$20.30 $22.18 $24.31

Bookkeeper

$17.50 $18.99 $20.86

Call Center Representative (Complex Calls)

$22.21 $23.97 $26.31

Call Center Representative (Complex Calls)

$19.12 $20.70 $22.77

Call Center Representative (General Calls)

$15.03 $16.79 $18.82

Call Center Representative (General Calls)

$13.31 $14.59 $16.19

Call Center Representative (Specialized Calls)

$18.33 $19.87 $21.61

Call Center Representative (Specialized Calls)

$15.80 $17.03 $18.59

Call Center Sales Representative

$16.10 $17.61 $19.27

Call Center Sales Representative

$14.75 $15.94 $17.41

Call Center Supervisor

$30.30 $32.89 $36.19

Call Center Supervisor

$28.02 $30.44 $33.53

Cost Accounting Clerk

$21.07 $22.79 $24.79

Cost Accounting Clerk

$18.11 $19.52 $21.29

Credit & Collection Clerk

$19.87 $21.52 $23.34

Credit & Collection Clerk

$17.18 $18.44 $20.00

Customer Service Representative (General Calls)

$18.94 $20.86 $22.96

Customer Service Representative (General Calls)

$16.49 $17.92 $19.71

Customer Service Representative (Specialized Calls)

$26.78 $29.00 $31.87

Customer Service Representative (Specialized Calls)

$23.13 $25.07 $27.60

Customer Service Representative, Financial

$19.41 $21.44 $23.68

Customer Service Representative, Financial

$16.84 $18.40 $20.34

Customer Service Representative, Insurance (Commercial)

$23.69 $25.54 $27.99

Customer Service Representative, Insurance (Commercial)

$20.35 $22.02 $24.20

Customer Service Representative, Insurance (Personal)

$19.45 $21.35 $23.44

Customer Service Representative, Insurance (Personal)

$16.87 $18.32 $20.13

Data Entry Operator

$15.02 $16.28 $17.90

Data Entry Operator

$13.39 $14.36 $15.63

Data Entry Operator Lead

$20.05 $21.80 $23.76

Data Entry Operator Lead

$17.23 $18.59 $20.30

Data Entry Supervisor

$25.23 $27.10 $29.56

Data Entry Supervisor

$21.76 $23.43 $25.61

Executive Assistant

$34.26 $37.79 $42.29

Executive Assistant

$29.49 $32.63 $36.69

Export/Import Clerk

$20.85 $22.58 $24.57

Export/Import Clerk

$17.94 $19.33 $21.10

File Clerk

$16.19 $17.67 $19.44

File Clerk

$14.41 $15.48 $16.86

Front Desk Receptionist

$13.98 $15.18 $16.89

Front Desk Receptionist

$12.54 $13.56 $14.95

General Clerk

$18.27 $19.93 $21.75

General Clerk

$15.90 $17.10 $18.58

Help Desk Representative

$24.68 $26.93 $29.92

Help Desk Representative

$20.96 $22.95 $25.57

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$21.74 $23.40 $25.43

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.67 $20.09 $21.92

Insurance Billing Clerk

$19.13 $20.93 $22.90

Insurance Billing Clerk

$16.62 $17.96 $19.62

Insurance Claims Clerk

$18.36 $20.03 $21.85

Insurance Claims Clerk

$15.97 $17.17 $18.66

Insurance Claims Processor

$22.21 $23.88 $25.93

Insurance Claims Processor

$18.48 $19.89 $21.72

Inventory Clerk

$17.21 $18.81 $20.60

Inventory Clerk

$15.38 $16.55 $18.00

Legal Secretary

$28.00 $30.65 $34.08

Legal Secretary

$23.95 $26.29 $29.33

Mailroom Clerk

$16.17 $17.51 $19.11

Mailroom Clerk

$14.31 $15.29 $16.53

Medical Billing Clerk

$19.13 $20.93 $22.90

Medical Billing Clerk

$16.62 $17.96 $19.62

Medical Receptionist

$15.79 $17.18 $18.91

Medical Receptionist

$13.92 $14.95 $16.28

Medical Records Administrator

$49.88 $53.58 $58.31

Medical Records Administrator

$45.93 $49.60 $54.22

Medical Records Clerk

$16.49 $18.15 $20.07

Medical Records Clerk

$14.98 $16.21 $17.76

Medical Records Coding Technician

$22.37 $23.99 $26.08

Medical Records Coding Technician

$19.72 $21.21 $23.16

Medical Secretary

$19.21 $21.15 $23.27

Medical Secretary

$16.50 $17.94 $19.72

Medical Transcriptionist

$18.51 $20.27 $22.20

Medical Transcriptionist

$16.59 $17.93 $19.60

Office Manager

$28.72 $31.51 $35.11

Office Manager

$24.87 $27.32 $30.49

Order Processing Clerk

$18.53 $20.19 $22.00

Order Processing Clerk

$16.18 $17.39 $18.89

Order Processing Supervisor

$32.92 $35.73 $39.29

Order Processing Supervisor

$28.57 $31.03 $34.19

Payroll Clerk

$23.79 $25.52 $27.78

Payroll Clerk

$20.41 $21.95 $23.97

Payroll Supervisor

$33.55 $36.63 $40.53

Payroll Supervisor

$29.12 $31.82 $35.31

Receptionist

$15.75 $17.28 $19.17

Receptionist

$14.06 $15.19 $16.66

Secretary

$19.11 $20.92 $22.90

Secretary

$16.43 $17.75 $19.40

Secretary (Bilingual)

$22.70 $24.78 $27.43

Secretary (Bilingual)

$19.24 $21.06 $23.44

Survey Worker, Marketing

$15.20 $16.50 $18.15

Survey Worker, Marketing

$13.61 $14.60 $15.89

Telemarketing Representative

$16.10 $17.61 $19.27

Telemarketing Representative

$14.75 $15.94 $17.41

Word Processor

$21.02 $22.60 $24.43

Word Processor

$17.99 $19.27 $20.89

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Florida Ft. Lauderdale, FL Job Title Accounting Clerk

Jacksonville, FL Low Mid High $17.44 $18.71 $20.30

Job Title Accounting Clerk

Low Mid High $16.94 $18.16 $19.69

Accounts Payable Clerk

$18.06 $19.13 $20.47

Accounts Payable Clerk

$17.53 $18.56 $19.86

Accounts Payable Supervisor

$29.53 $32.10 $35.42

Accounts Payable Supervisor

$28.71 $31.21 $34.45

Accounts Receivable Clerk

$18.67 $19.76 $21.15

Accounts Receivable Clerk

$18.13 $19.17 $20.51

Accounts Receivable Supervisor

$27.90 $30.31 $33.43

Accounts Receivable Supervisor

$27.13 $29.47 $32.51

Administrative Assistant

$19.65 $21.39 $23.67

Administrative Assistant

$19.08 $20.76 $22.96

Administrative Assistant, CEO

$31.54 $34.73 $38.85

Administrative Assistant, CEO

$30.57 $33.67 $37.69

Administrative Secretary

$23.91 $26.10 $28.95

Administrative Secretary

$23.20 $25.31 $28.06

Assistant Buyer

$19.09 $20.55 $22.43

Assistant Buyer

$18.53 $19.92 $21.74

Banking Loan Clerk

$15.26 $16.43 $17.88

Banking Loan Clerk

$14.93 $16.07 $17.48

Banking Loan Processor

$18.32 $19.85 $21.80

Banking Loan Processor

$17.91 $19.39 $21.29

Banking Mortgage Clerk

$17.23 $18.71 $20.56

Banking Mortgage Clerk

$16.85 $18.28 $20.09

Benefits Clerk

$19.68 $21.18 $23.13

Benefits Clerk

$19.23 $20.68 $22.58

Billing Clerk

$17.37 $18.75 $20.48

Billing Clerk

$16.87 $18.20 $19.86

Bookkeeper

$17.25 $18.74 $20.59

Bookkeeper

$16.75 $18.18 $19.97

Call Center Representative (Complex Calls)

$18.93 $20.50 $22.56

Call Center Representative (Complex Calls)

$18.49 $20.01 $22.02

Call Center Representative (General Calls)

$13.13 $14.40 $16.00

Call Center Representative (General Calls)

$12.85 $14.09 $15.65

Call Center Representative (Specialized Calls)

$15.62 $16.85 $18.39

Call Center Representative (Specialized Calls)

$15.27 $16.46 $17.97

Call Center Sales Representative

$14.38 $15.55 $17.00

Call Center Sales Representative

$13.67 $14.77 $16.14

Call Center Supervisor

$27.69 $30.09 $33.18

Call Center Supervisor

$26.24 $28.50 $31.43

Cost Accounting Clerk

$17.86 $19.26 $21.02

Cost Accounting Clerk

$17.34 $18.68 $20.38

Credit & Collection Clerk

$16.93 $18.18 $19.74

Credit & Collection Clerk

$16.44 $17.65 $19.15

Customer Service Representative (General Calls)

$16.28 $17.72 $19.49

Customer Service Representative (General Calls)

$15.93 $17.32 $19.05

Customer Service Representative (Specialized Calls)

$22.91 $24.84 $27.36

Customer Service Representative (Specialized Calls)

$22.37 $24.24 $26.69

Customer Service Representative, Financial

$16.63 $18.19 $20.13

Customer Service Representative, Financial

$16.26 $17.78 $19.67

Customer Service Representative, Insurance (Commercial)

$20.14 $21.80 $23.97

Customer Service Representative, Insurance (Commercial)

$19.68 $21.28 $23.40

Customer Service Representative, Insurance (Personal)

$16.66 $18.11 $19.92

Customer Service Representative, Insurance (Personal)

$16.29 $17.70 $19.46

Data Entry Operator

$13.15 $14.11 $15.37

Data Entry Operator

$12.87 $13.79 $15.02

Data Entry Operator Lead

$16.97 $18.33 $20.02

Data Entry Operator Lead

$16.57 $17.88 $19.52

Data Entry Supervisor

$21.54 $23.20 $25.37

Data Entry Supervisor

$20.98 $22.58 $24.68

Executive Assistant

$29.10 $32.22 $36.27

Executive Assistant

$28.21 $31.23 $35.17

Export/Import Clerk

$17.68 $19.08 $20.82

Export/Import Clerk

$17.17 $18.51 $20.20

File Clerk

$14.20 $15.27 $16.65

File Clerk

$13.91 $14.95 $16.29

Front Desk Receptionist

$12.35 $13.36 $14.74

Front Desk Receptionist

$12.12 $13.09 $14.43

General Clerk

$15.65 $16.84 $18.32

General Clerk

$15.28 $16.44 $17.87

Help Desk Representative

$20.19 $22.12 $24.68

Help Desk Representative

$19.99 $21.90 $24.42

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.46 $19.88 $21.70

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.04 $19.42 $21.19

Insurance Billing Clerk

$16.37 $17.71 $19.36

Insurance Billing Clerk

$15.91 $17.19 $18.79

Insurance Claims Clerk

$15.72 $16.92 $18.40

Insurance Claims Clerk

$15.35 $16.51 $17.95

Insurance Claims Processor

$18.22 $19.60 $21.39

Insurance Claims Processor

$17.59 $18.92 $20.65

Inventory Clerk

$15.22 $16.39 $17.84

Inventory Clerk

$14.88 $16.01 $17.43

Legal Secretary

$23.61 $25.93 $28.95

Legal Secretary

$22.91 $25.14 $28.06

Mailroom Clerk

$14.06 $15.03 $16.27

Mailroom Clerk

$13.75 $14.68 $15.89

Medical Billing Clerk

$16.37 $17.71 $19.36

Medical Billing Clerk

$15.91 $17.19 $18.79

Medical Receptionist

$13.66 $14.68 $16.00

Medical Receptionist

$13.31 $14.29 $15.57

Medical Records Administrator

$45.26 $48.96 $53.59

Medical Records Administrator

$43.39 $46.95 $51.41

Medical Records Clerk

$14.88 $16.12 $17.68

Medical Records Clerk

$14.22 $15.40 $16.89

Medical Records Coding Technician

$19.66 $21.16 $23.11

Medical Records Coding Technician

$18.76 $20.19 $22.04

Medical Secretary

$16.22 $17.66 $19.43

Medical Secretary

$15.78 $17.16 $18.88

Medical Transcriptionist

$16.37 $17.72 $19.38

Medical Transcriptionist

$15.72 $17.00 $18.59

Office Manager

$24.63 $27.07 $30.23

Office Manager

$23.97 $26.32 $29.39

Order Processing Clerk

$15.97 $17.18 $18.68

Order Processing Clerk

$15.63 $16.80 $18.26

Order Processing Supervisor

$28.31 $30.77 $33.93

Order Processing Supervisor

$27.53 $29.91 $33.00

Payroll Clerk

$20.14 $21.67 $23.68

Payroll Clerk

$19.54 $21.01 $22.94

Payroll Supervisor

$28.86 $31.56 $35.05

Payroll Supervisor

$28.06 $30.69 $34.10

Receptionist

$13.85 $14.98 $16.45

Receptionist

$13.57 $14.67 $16.09

Secretary

$16.15 $17.48 $19.11

Secretary

$15.71 $16.99 $18.57

Secretary (Bilingual)

$18.95 $20.75 $23.11

Secretary (Bilingual)

$18.41 $20.15 $22.42

Survey Worker, Marketing

$13.40 $14.39 $15.68

Survey Worker, Marketing

$13.14 $14.09 $15.35

Telemarketing Representative

$14.38 $15.55 $17.00

Telemarketing Representative

$13.67 $14.77 $16.14

Word Processor

$17.73 $19.01 $20.62

Word Processor

$17.30 $18.53 $20.10

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Florida Lakeland, FL

Miami, FL

Job Title Accounting Clerk

Low Mid High $16.04 $17.21 $18.69

Job Title Accounting Clerk

Low Mid High $17.17 $18.45 $20.04

Accounts Payable Clerk

$16.61 $17.59 $18.85

Accounts Payable Clerk

$17.79 $18.87 $20.21

Accounts Payable Supervisor

$27.51 $29.96 $33.12

Accounts Payable Supervisor

$29.47 $32.07 $35.41

Accounts Receivable Clerk

$17.18 $18.18 $19.48

Accounts Receivable Clerk

$18.41 $19.51 $20.89

Accounts Receivable Supervisor

$25.96 $28.25 $31.23

Accounts Receivable Supervisor

$27.82 $30.27 $33.41

Administrative Assistant

$18.24 $19.86 $22.02

Administrative Assistant

$19.41 $21.16 $23.45

Administrative Assistant, CEO

$29.52 $32.58 $36.54

Administrative Assistant, CEO

$31.40 $34.61 $38.74

Administrative Secretary

$22.25 $24.33 $27.04

Administrative Secretary

$23.70 $25.91 $28.78

Assistant Buyer

$17.57 $18.91 $20.67

Assistant Buyer

$18.83 $20.29 $22.17

Banking Loan Clerk

$14.13 $15.22 $16.59

Banking Loan Clerk

$14.96 $16.16 $17.62

Banking Loan Processor

$16.99 $18.41 $20.25

Banking Loan Processor

$18.06 $19.60 $21.56

Banking Mortgage Clerk

$15.98 $17.35 $19.09

Banking Mortgage Clerk

$16.96 $18.46 $20.32

Benefits Clerk

$18.27 $19.66 $21.50

Benefits Clerk

$19.44 $20.94 $22.90

Billing Clerk

$15.98 $17.25 $18.85

Billing Clerk

$17.10 $18.49 $20.21

Bookkeeper

$15.86 $17.23 $18.96

Bookkeeper

$16.97 $18.48 $20.33

Call Center Representative (Complex Calls)

$17.58 $19.05 $21.01

Call Center Representative (Complex Calls)

$18.71 $20.30 $22.37

Call Center Representative (General Calls)

$12.15 $13.34 $14.84

Call Center Representative (General Calls)

$12.85 $14.15 $15.77

Call Center Representative (Specialized Calls)

$14.48 $15.63 $17.08

Call Center Representative (Specialized Calls)

$15.38 $16.63 $18.18

Call Center Sales Representative

$13.42 $14.52 $15.88

Call Center Sales Representative

$14.17 $15.37 $16.82

Call Center Supervisor

$25.95 $28.26 $31.23

Call Center Supervisor

$27.18 $29.56 $32.61

Cost Accounting Clerk

$16.43 $17.71 $19.35

Cost Accounting Clerk

$17.59 $19.00 $20.76

Credit & Collection Clerk

$15.56 $16.72 $18.17

Credit & Collection Clerk

$16.65 $17.92 $19.48

Customer Service Representative (General Calls)

$15.09 $16.43 $18.09

Customer Service Representative (General Calls)

$16.00 $17.46 $19.25

Customer Service Representative (Specialized Calls)

$21.29 $23.12 $25.51

Customer Service Representative (Specialized Calls)

$22.67 $24.63 $27.16

Customer Service Representative, Financial

$15.41 $16.87 $18.68

Customer Service Representative, Financial

$16.35 $17.94 $19.89

Customer Service Representative, Insurance (Commercial)

$18.69 $20.24 $22.29

Customer Service Representative, Insurance (Commercial)

$19.89 $21.56 $23.74

Customer Service Representative, Insurance (Personal)

$15.44 $16.80 $18.49

Customer Service Representative, Insurance (Personal)

$16.38 $17.86 $19.67

Data Entry Operator

$12.24 $13.11 $14.30

Data Entry Operator

$12.82 $13.79 $15.07

Data Entry Operator Lead

$15.80 $17.07 $18.66

Data Entry Operator Lead

$16.69 $18.07 $19.76

Data Entry Supervisor

$19.96 $21.51 $23.56

Data Entry Supervisor

$21.39 $23.07 $25.26

Executive Assistant

$27.19 $30.18 $34.06

Executive Assistant

$28.94 $32.09 $36.15

Export/Import Clerk

$16.26 $17.54 $19.17

Export/Import Clerk

$17.41 $18.82 $20.56

File Clerk

$13.15 $14.14 $15.43

File Clerk

$13.89 $14.99 $16.38

Front Desk Receptionist

$11.47 $12.37 $13.65

Front Desk Receptionist

$12.04 $13.05 $14.44

General Clerk

$14.56 $15.68 $17.06

General Clerk

$15.34 $16.56 $18.05

Help Desk Representative

$19.31 $21.19 $23.69

Help Desk Representative

$20.50 $22.51 $25.14

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.12 $18.44 $20.15

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.21 $19.64 $21.46

Insurance Billing Clerk

$15.05 $16.28 $17.82

Insurance Billing Clerk

$16.08 $17.44 $19.10

Insurance Claims Clerk

$14.62 $15.74 $17.14

Insurance Claims Clerk

$15.41 $16.64 $18.13

Insurance Claims Processor

$17.16 $18.48 $20.19

Insurance Claims Processor

$18.13 $19.55 $21.37

Inventory Clerk

$14.24 $15.35 $16.73

Inventory Clerk

$14.85 $16.04 $17.50

Legal Secretary

$21.97 $24.16 $27.04

Legal Secretary

$23.40 $25.74 $28.78

Mailroom Clerk

$13.08 $13.98 $15.15

Mailroom Clerk

$13.74 $14.73 $15.98

Medical Billing Clerk

$15.05 $16.28 $17.82

Medical Billing Clerk

$16.08 $17.44 $19.10

Medical Receptionist

$12.66 $13.59 $14.83

Medical Receptionist

$13.35 $14.39 $15.72

Medical Records Administrator

$42.73 $46.27 $50.70

Medical Records Administrator

$45.17 $48.85 $53.47

Medical Records Clerk

$13.76 $14.92 $16.39

Medical Records Clerk

$14.24 $15.47 $17.01

Medical Records Coding Technician

$18.23 $19.63 $21.46

Medical Records Coding Technician

$18.95 $20.41 $22.31

Medical Secretary

$15.04 $16.38 $18.04

Medical Secretary

$15.95 $17.41 $19.19

Medical Transcriptionist

$15.13 $16.38 $17.93

Medical Transcriptionist

$15.68 $17.02 $18.65

Office Manager

$22.87 $25.17 $28.17

Office Manager

$24.51 $26.98 $30.18

Order Processing Clerk

$14.80 $15.93 $17.33

Order Processing Clerk

$15.69 $16.92 $18.43

Order Processing Supervisor

$26.35 $28.68 $31.70

Order Processing Supervisor

$28.24 $30.73 $33.92

Payroll Clerk

$18.54 $19.95 $21.83

Payroll Clerk

$19.88 $21.41 $23.42

Payroll Supervisor

$26.87 $29.44 $32.77

Payroll Supervisor

$28.79 $31.53 $35.05

Receptionist

$12.83 $13.87 $15.25

Receptionist

$13.54 $14.69 $16.17

Secretary

$14.97 $16.21 $17.74

Secretary

$15.88 $17.23 $18.87

Secretary (Bilingual)

$17.59 $19.27 $21.49

Secretary (Bilingual)

$18.71 $20.52 $22.89

Survey Worker, Marketing

$12.42 $13.32 $14.53

Survey Worker, Marketing

$13.09 $14.09 $15.39

Telemarketing Representative

$13.42 $14.52 $15.88

Telemarketing Representative

$14.17 $15.37 $16.82

Word Processor

$16.51 $17.70 $19.22

Word Processor

$17.46 $18.75 $20.36

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Florida Orlando, FL Job Title Accounting Clerk

Ormond Beach, FL Low Mid High $16.54 $17.71 $19.21

Job Title Accounting Clerk

Low Mid High $15.58 $16.71 $18.16

Accounts Payable Clerk

$17.11 $18.10 $19.37

Accounts Payable Clerk

$16.13 $17.09 $18.31

Accounts Payable Supervisor

$27.98 $30.43 $33.59

Accounts Payable Supervisor

$26.49 $28.90 $32.03

Accounts Receivable Clerk

$17.68 $18.69 $20.01

Accounts Receivable Clerk

$16.69 $17.66 $18.93

Accounts Receivable Supervisor

$26.42 $28.72 $31.70

Accounts Receivable Supervisor

$24.97 $27.22 $30.15

Administrative Assistant

$18.67 $20.31 $22.49

Administrative Assistant

$17.55 $19.12 $21.22

Administrative Assistant, CEO

$30.03 $33.07 $37.00

Administrative Assistant, CEO

$28.57 $31.62 $35.58

Administrative Secretary

$22.72 $24.82 $27.55

Administrative Secretary

$21.44 $23.47 $26.13

Assistant Buyer

$18.07 $19.43 $21.22

Assistant Buyer

$17.06 $18.37 $20.10

Banking Loan Clerk

$14.49 $15.56 $16.93

Banking Loan Clerk

$13.60 $14.63 $15.95

Banking Loan Processor

$17.33 $18.75 $20.60

Banking Loan Processor

$16.34 $17.71 $19.49

Banking Mortgage Clerk

$16.32 $17.69 $19.43

Banking Mortgage Clerk

$15.36 $16.68 $18.36

Benefits Clerk

$18.61 $20.00 $21.86

Benefits Clerk

$17.57 $18.92 $20.71

Billing Clerk

$16.47 $17.75 $19.37

Billing Clerk

$15.52 $16.75 $18.32

Bookkeeper

$16.36 $17.73 $19.48

Bookkeeper

$15.41 $16.74 $18.42

Call Center Representative (Complex Calls)

$17.88 $19.37 $21.33

Call Center Representative (Complex Calls)

$16.91 $18.35 $20.25

Call Center Representative (General Calls)

$12.48 $13.65 $15.15

Call Center Representative (General Calls)

$11.70 $12.82 $14.27

Call Center Representative (Specialized Calls)

$14.79 $15.93 $17.38

Call Center Representative (Specialized Calls)

$13.93 $15.02 $16.43

Call Center Sales Representative

$13.54 $14.62 $15.98

Call Center Sales Representative

$12.78 $13.81 $15.12

Call Center Supervisor

$25.95 $28.22 $31.13

Call Center Supervisor

$25.03 $27.30 $30.23

Cost Accounting Clerk

$16.92 $18.22 $19.88

Cost Accounting Clerk

$15.96 $17.20 $18.81

Credit & Collection Clerk

$16.06 $17.22 $18.68

Credit & Collection Clerk

$15.12 $16.24 $17.65

Customer Service Representative (General Calls)

$15.44 $16.76 $18.43

Customer Service Representative (General Calls)

$14.51 $15.79 $17.40

Customer Service Representative (Specialized Calls)

$21.65 $23.48 $25.88

Customer Service Representative (Specialized Calls)

$20.50 $22.28 $24.62

Customer Service Representative, Financial

$15.76 $17.20 $19.03

Customer Service Representative, Financial

$14.82 $16.21 $17.97

Customer Service Representative, Insurance (Commercial)

$19.03 $20.59 $22.66

Customer Service Representative, Insurance (Commercial)

$17.98 $19.48 $21.48

Customer Service Representative, Insurance (Personal)

$15.79 $17.13 $18.83

Customer Service Representative, Insurance (Personal)

$14.85 $16.14 $17.78

Data Entry Operator

$12.64 $13.52 $14.71

Data Entry Operator

$11.80 $12.61 $13.75

Data Entry Operator Lead

$16.21 $17.48 $19.08

Data Entry Operator Lead

$15.19 $16.40 $17.94

Data Entry Supervisor

$20.37 $21.94 $24.01

Data Entry Supervisor

$19.14 $20.65 $22.64

Executive Assistant

$27.70 $30.68 $34.55

Executive Assistant

$26.27 $29.22 $33.09

Export/Import Clerk

$16.76 $18.05 $19.70

Export/Import Clerk

$15.80 $17.04 $18.63

File Clerk

$13.50 $14.49 $15.78

File Clerk

$12.66 $13.60 $14.84

Front Desk Receptionist

$11.81 $12.72 $14.01

Front Desk Receptionist

$11.09 $11.92 $13.14

General Clerk

$14.97 $16.08 $17.48

General Clerk

$14.00 $15.06 $16.40

Help Desk Representative

$19.82 $21.73 $24.27

Help Desk Representative

$17.90 $19.67 $22.03

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.46 $18.78 $20.50

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$16.47 $17.74 $19.40

Insurance Billing Clerk

$15.54 $16.78 $18.33

Insurance Billing Clerk

$14.62 $15.81 $17.31

Insurance Claims Clerk

$15.03 $16.15 $17.55

Insurance Claims Clerk

$14.06 $15.13 $16.47

Insurance Claims Processor

$17.53 $18.85 $20.58

Insurance Claims Processor

$16.17 $17.43 $19.07

Inventory Clerk

$14.46 $15.54 $16.91

Inventory Clerk

$13.65 $14.70 $16.02

Legal Secretary

$22.44 $24.65 $27.55

Legal Secretary

$21.17 $23.31 $26.13

Mailroom Clerk

$13.49 $14.38 $15.56

Mailroom Clerk

$12.59 $13.44 $14.56

Medical Billing Clerk

$15.54 $16.78 $18.33

Medical Billing Clerk

$14.62 $15.81 $17.31

Medical Receptionist

$13.07 $14.01 $15.26

Medical Receptionist

$12.20 $13.08 $14.27

Medical Records Administrator

$43.24 $46.71 $51.09

Medical Records Administrator

$41.72 $45.31 $49.75

Medical Records Clerk

$14.01 $15.14 $16.60

Medical Records Clerk

$13.36 $14.47 $15.90

Medical Records Coding Technician

$18.44 $19.83 $21.68

Medical Records Coding Technician

$17.69 $19.05 $20.84

Medical Secretary

$15.47 $16.80 $18.47

Medical Secretary

$14.47 $15.74 $17.35

Medical Transcriptionist

$15.63 $16.88 $18.45

Medical Transcriptionist

$14.94 $16.18 $17.71

Office Manager

$23.31 $25.63 $28.65

Office Manager

$21.96 $24.20 $27.14

Order Processing Clerk

$15.15 $16.27 $17.67

Order Processing Clerk

$14.23 $15.31 $16.66

Order Processing Supervisor

$26.81 $29.15 $32.18

Order Processing Supervisor

$25.35 $27.64 $30.62

Payroll Clerk

$19.05 $20.49 $22.39

Payroll Clerk

$18.01 $19.40 $21.24

Payroll Supervisor

$27.34 $29.91 $33.24

Payroll Supervisor

$25.86 $28.39 $31.68

Receptionist

$13.18 $14.22 $15.60

Receptionist

$12.36 $13.34 $14.66

Secretary

$15.40 $16.63 $18.17

Secretary

$14.40 $15.58 $17.06

Secretary (Bilingual)

$18.02 $19.71 $21.96

Secretary (Bilingual)

$16.91 $18.55 $20.71

Survey Worker, Marketing

$12.77 $13.67 $14.88

Survey Worker, Marketing

$11.98 $12.82 $13.98

Telemarketing Representative

$13.54 $14.62 $15.98

Telemarketing Representative

$12.78 $13.81 $15.12

Word Processor

$16.92 $18.11 $19.64

Word Processor

$15.87 $17.01 $18.48

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Florida St. Augustine, FL

St. Petersburg/Tampa, FL

Job Title Accounting Clerk

Low Mid High $16.57 $17.80 $19.33

Job Title Accounting Clerk

Low Mid High $16.75 $17.96 $19.49

Accounts Payable Clerk

$17.17 $18.19 $19.49

Accounts Payable Clerk

$17.34 $18.36 $19.65

Accounts Payable Supervisor

$28.32 $30.82 $34.03

Accounts Payable Supervisor

$28.53 $31.02 $34.24

Accounts Receivable Clerk

$17.76 $18.81 $20.14

Accounts Receivable Clerk

$17.93 $18.97 $20.30

Accounts Receivable Supervisor

$26.74 $29.08 $32.11

Accounts Receivable Supervisor

$26.95 $29.29 $32.32

Administrative Assistant

$18.72 $20.39 $22.59

Administrative Assistant

$18.89 $20.56 $22.77

Administrative Assistant, CEO

$30.18 $33.26 $37.24

Administrative Assistant, CEO

$30.38 $33.46 $37.45

Administrative Secretary

$22.82 $24.93 $27.68

Administrative Secretary

$23.00 $25.12 $27.87

Assistant Buyer

$18.16 $19.56 $21.37

Assistant Buyer

$18.33 $19.72 $21.53

Banking Loan Clerk

$14.56 $15.70 $17.12

Banking Loan Clerk

$14.75 $15.88 $17.30

Banking Loan Processor

$17.54 $19.02 $20.92

Banking Loan Processor

$17.72 $19.19 $21.09

Banking Mortgage Clerk

$16.49 $17.92 $19.72

Banking Mortgage Clerk

$16.66 $18.09 $19.89

Benefits Clerk

$18.87 $20.31 $22.20

Benefits Clerk

$19.04 $20.48 $22.38

Billing Clerk

$16.51 $17.83 $19.49

Billing Clerk

$16.68 $18.00 $19.65

Bookkeeper

$16.39 $17.82 $19.60

Bookkeeper

$16.56 $17.98 $19.76

Call Center Representative (Complex Calls)

$18.16 $19.68 $21.68

Call Center Representative (Complex Calls)

$18.31 $19.83 $21.83

Call Center Representative (General Calls)

$12.52 $13.76 $15.32

Call Center Representative (General Calls)

$12.69 $13.92 $15.48

Call Center Representative (Specialized Calls)

$14.95 $16.14 $17.64

Call Center Representative (Specialized Calls)

$15.11 $16.29 $17.79

Call Center Sales Representative

$13.35 $14.46 $15.83

Call Center Sales Representative

$13.82 $14.94 $16.33

Call Center Supervisor

$25.87 $28.13 $31.05

Call Center Supervisor

$26.55 $28.84 $31.80

Cost Accounting Clerk

$16.98 $18.32 $20.01

Cost Accounting Clerk

$17.15 $18.48 $20.17

Credit & Collection Clerk

$16.08 $17.29 $18.78

Credit & Collection Clerk

$16.25 $17.45 $18.95

Customer Service Representative (General Calls)

$15.56 $16.96 $18.69

Customer Service Representative (General Calls)

$15.74 $17.14 $18.86

Customer Service Representative (Specialized Calls)

$21.99 $23.86 $26.30

Customer Service Representative (Specialized Calls)

$22.16 $24.04 $26.48

Customer Service Representative, Financial

$15.90 $17.42 $19.30

Customer Service Representative, Financial

$16.08 $17.59 $19.47

Customer Service Representative, Insurance (Commercial)

$19.31 $20.91 $23.02

Customer Service Representative, Insurance (Commercial)

$19.48 $21.08 $23.19

Customer Service Representative, Insurance (Personal)

$15.93 $17.34 $19.09

Customer Service Representative, Insurance (Personal)

$16.11 $17.52 $19.27

Data Entry Operator

$12.51 $13.43 $14.65

Data Entry Operator

$12.65 $13.57 $14.79

Data Entry Operator Lead

$16.20 $17.52 $19.16

Data Entry Operator Lead

$16.33 $17.64 $19.27

Data Entry Supervisor

$20.61 $22.20 $24.30

Data Entry Supervisor

$20.80 $22.40 $24.50

Executive Assistant

$27.83 $30.84 $34.75

Executive Assistant

$28.02 $31.04 $34.95

Export/Import Clerk

$16.81 $18.15 $19.83

Export/Import Clerk

$16.98 $18.31 $19.99

File Clerk

$13.54 $14.58 $15.92

File Clerk

$13.72 $14.76 $16.10

Front Desk Receptionist

$11.78 $12.73 $14.06

Front Desk Receptionist

$11.96 $12.91 $14.25

General Clerk

$14.91 $16.08 $17.51

General Clerk

$15.05 $16.20 $17.63

Help Desk Representative

$19.63 $21.54 $24.05

Help Desk Representative

$20.20 $22.14 $24.71

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.68 $19.06 $20.82

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.86 $19.23 $20.99

Insurance Billing Clerk

$15.54 $16.83 $18.43

Insurance Billing Clerk

$15.71 $17.00 $18.59

Insurance Claims Clerk

$14.98 $16.15 $17.58

Insurance Claims Clerk

$15.12 $16.27 $17.70

Insurance Claims Processor

$17.23 $18.56 $20.29

Insurance Claims Processor

$17.58 $18.93 $20.67

Inventory Clerk

$14.51 $15.65 $17.06

Inventory Clerk

$14.62 $15.75 $17.15

Legal Secretary

$22.53 $24.77 $27.68

Legal Secretary

$22.71 $24.95 $27.87

Mailroom Clerk

$13.38 $14.32 $15.52

Mailroom Clerk

$13.53 $14.46 $15.66

Medical Billing Clerk

$15.54 $16.83 $18.43

Medical Billing Clerk

$15.71 $17.00 $18.59

Medical Receptionist

$12.95 $13.93 $15.20

Medical Receptionist

$13.13 $14.10 $15.38

Medical Records Administrator

$42.88 $46.39 $50.80

Medical Records Administrator

$43.52 $47.08 $51.55

Medical Records Clerk

$13.86 $15.03 $16.52

Medical Records Clerk

$14.26 $15.46 $16.97

Medical Records Coding Technician

$18.40 $19.82 $21.67

Medical Records Coding Technician

$18.87 $20.32 $22.20

Medical Secretary

$15.42 $16.80 $18.51

Medical Secretary

$15.59 $16.97 $18.68

Medical Transcriptionist

$15.35 $16.64 $18.22

Medical Transcriptionist

$15.72 $17.02 $18.62

Office Manager

$23.59 $25.94 $29.00

Office Manager

$23.79 $26.14 $29.21

Order Processing Clerk

$15.26 $16.44 $17.89

Order Processing Clerk

$15.44 $16.62 $18.07

Order Processing Supervisor

$27.14 $29.52 $32.59

Order Processing Supervisor

$27.35 $29.73 $32.80

Payroll Clerk

$19.17 $20.64 $22.56

Payroll Clerk

$19.33 $20.79 $22.72

Payroll Supervisor

$27.67 $30.29 $33.68

Payroll Supervisor

$27.88 $30.50 $33.89

Receptionist

$13.21 $14.30 $15.73

Receptionist

$13.39 $14.48 $15.91

Secretary

$15.35 $16.63 $18.21

Secretary

$15.52 $16.80 $18.38

Secretary (Bilingual)

$18.05 $19.78 $22.05

Secretary (Bilingual)

$18.22 $19.96 $22.23

Survey Worker, Marketing

$12.78 $13.73 $14.98

Survey Worker, Marketing

$12.96 $13.91 $15.16

Telemarketing Representative

$13.35 $14.46 $15.83

Telemarketing Representative

$13.82 $14.94 $16.33

Word Processor

$16.94 $18.17 $19.73

Word Processor

$17.06 $18.29 $19.84

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Florida Tallahassee, FL Job Title Accounting Clerk

West Palm Beach, FL Low Mid High $15.85 $17.02 $18.49

Job Title Accounting Clerk

Low Mid High $17.72 $19.01 $20.62

Accounts Payable Clerk

$16.42 $17.40 $18.64

Accounts Payable Clerk

$18.34 $19.43 $20.79

Accounts Payable Supervisor

$27.11 $29.57 $32.74

Accounts Payable Supervisor

$29.88 $32.46 $35.79

Accounts Receivable Clerk

$16.99 $17.98 $19.27

Accounts Receivable Clerk

$18.97 $20.07 $21.48

Accounts Receivable Supervisor

$25.55 $27.86 $30.84

Accounts Receivable Supervisor

$28.24 $30.67 $33.80

Administrative Assistant

$17.82 $19.43 $21.56

Administrative Assistant

$19.99 $21.76 $24.08

Administrative Assistant, CEO

$29.04 $32.10 $36.04

Administrative Assistant, CEO

$32.04 $35.25 $39.40

Administrative Secretary

$21.79 $23.86 $26.56

Administrative Secretary

$24.32 $26.54 $29.42

Assistant Buyer

$17.37 $18.71 $20.46

Assistant Buyer

$19.39 $20.87 $22.78

Banking Loan Clerk

$13.83 $14.91 $16.26

Banking Loan Clerk

$15.49 $16.66 $18.12

Banking Loan Processor

$16.66 $18.07 $19.89

Banking Loan Processor

$18.56 $20.10 $22.08

Banking Mortgage Clerk

$15.66 $17.02 $18.73

Banking Mortgage Clerk

$17.47 $18.96 $20.82

Benefits Clerk

$17.92 $19.30 $21.13

Benefits Clerk

$19.94 $21.45 $23.42

Billing Clerk

$15.79 $17.05 $18.65

Billing Clerk

$17.65 $19.05 $20.79

Bookkeeper

$15.67 $17.04 $18.75

Bookkeeper

$17.53 $19.03 $20.91

Call Center Representative (Complex Calls)

$17.26 $18.73 $20.67

Call Center Representative (Complex Calls)

$19.17 $20.76 $22.84

Call Center Representative (General Calls)

$11.89 $13.06 $14.56

Call Center Representative (General Calls)

$13.33 $14.61 $16.22

Call Center Representative (Specialized Calls)

$14.20 $15.33 $16.76

Call Center Representative (Specialized Calls)

$15.83 $17.07 $18.63

Call Center Sales Representative

$13.14 $14.23 $15.58

Call Center Sales Representative

$14.77 $15.97 $17.45

Call Center Supervisor

$25.48 $27.79 $30.76

Call Center Supervisor

$28.11 $30.53 $33.64

Cost Accounting Clerk

$16.24 $17.52 $19.15

Cost Accounting Clerk

$18.14 $19.56 $21.35

Credit & Collection Clerk

$15.38 $16.53 $17.97

Credit & Collection Clerk

$17.21 $18.47 $20.04

Customer Service Representative (General Calls)

$14.78 $16.11 $17.75

Customer Service Representative (General Calls)

$16.51 $17.96 $19.75

Customer Service Representative (Specialized Calls)

$20.92 $22.75 $25.14

Customer Service Representative (Specialized Calls)

$23.20 $25.15 $27.68

Customer Service Representative, Financial

$15.10 $16.54 $18.34

Customer Service Representative, Financial

$16.86 $18.43 $20.39

Customer Service Representative, Insurance (Commercial)

$18.34 $19.88 $21.92

Customer Service Representative, Insurance (Commercial)

$20.40 $22.07 $24.27

Customer Service Representative, Insurance (Personal)

$15.13 $16.47 $18.14

Customer Service Representative, Insurance (Personal)

$16.89 $18.36 $20.18

Data Entry Operator

$11.85 $12.69 $13.85

Data Entry Operator

$13.39 $14.37 $15.65

Data Entry Operator Lead

$15.32 $16.56 $18.12

Data Entry Operator Lead

$17.26 $18.63 $20.35

Data Entry Supervisor

$19.58 $21.12 $23.16

Data Entry Supervisor

$21.82 $23.50 $25.69

Executive Assistant

$26.71 $29.69 $33.57

Executive Assistant

$29.58 $32.73 $36.81

Export/Import Clerk

$16.07 $17.35 $18.97

Export/Import Clerk

$17.97 $19.37 $21.15

File Clerk

$12.86 $13.84 $15.12

File Clerk

$14.42 $15.50 $16.88

Front Desk Receptionist

$11.22 $12.09 $13.35

Front Desk Receptionist

$12.55 $13.57 $14.96

General Clerk

$14.10 $15.19 $16.55

General Clerk

$15.92 $17.13 $18.62

Help Desk Representative

$18.39 $20.21 $22.64

Help Desk Representative

$21.01 $23.01 $25.65

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$16.79 $18.10 $19.79

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.70 $20.14 $21.97

Insurance Billing Clerk

$14.86 $16.09 $17.62

Insurance Billing Clerk

$16.64 $17.99 $19.67

Insurance Claims Clerk

$14.16 $15.26 $16.62

Insurance Claims Clerk

$15.99 $17.20 $18.70

Insurance Claims Processor

$15.82 $17.05 $18.67

Insurance Claims Processor

$18.52 $19.94 $21.78

Inventory Clerk

$13.75 $14.82 $16.17

Inventory Clerk

$15.40 $16.57 $18.03

Legal Secretary

$21.51 $23.70 $26.56

Legal Secretary

$24.02 $26.37 $29.42

Mailroom Clerk

$12.66 $13.53 $14.68

Mailroom Clerk

$14.32 $15.30 $16.55

Medical Billing Clerk

$14.86 $16.09 $17.62

Medical Billing Clerk

$16.64 $17.99 $19.67

Medical Receptionist

$12.33 $13.25 $14.47

Medical Receptionist

$13.93 $14.96 $16.30

Medical Records Administrator

$42.20 $45.73 $50.14

Medical Records Administrator

$46.08 $49.76 $54.40

Medical Records Clerk

$13.36 $14.49 $15.93

Medical Records Clerk

$14.99 $16.23 $17.79

Medical Records Coding Technician

$17.73 $19.11 $20.91

Medical Records Coding Technician

$19.76 $21.27 $23.22

Medical Secretary

$14.67 $15.99 $17.62

Medical Secretary

$16.52 $17.97 $19.77

Medical Transcriptionist

$15.05 $16.32 $17.87

Medical Transcriptionist

$16.61 $17.96 $19.64

Office Manager

$22.47 $24.77 $27.77

Office Manager

$24.95 $27.40 $30.58

Order Processing Clerk

$14.49 $15.61 $17.00

Order Processing Clerk

$16.20 $17.42 $18.93

Order Processing Supervisor

$25.95 $28.29 $31.32

Order Processing Supervisor

$28.65 $31.12 $34.30

Payroll Clerk

$18.34 $19.75 $21.63

Payroll Clerk

$20.45 $22.01 $24.04

Payroll Supervisor

$26.47 $29.05 $32.39

Payroll Supervisor

$29.21 $31.92 $35.42

Receptionist

$12.55 $13.57 $14.94

Receptionist

$14.07 $15.21 $16.68

Secretary

$14.61 $15.82 $17.33

Secretary

$16.45 $17.79 $19.44

Secretary (Bilingual)

$17.18 $18.84 $21.04

Secretary (Bilingual)

$19.28 $21.11 $23.51

Survey Worker, Marketing

$12.14 $13.03 $14.23

Survey Worker, Marketing

$13.62 $14.61 $15.91

Telemarketing Representative

$13.14 $14.23 $15.58

Telemarketing Representative

$14.77 $15.97 $17.45

Word Processor

$16.02 $17.18 $18.66

Word Processor

$18.02 $19.32 $20.95

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Georgia Alpharetta/Milton, GA

Athens, GA

Job Title Accounting Clerk

Low Mid High $17.47 $18.80 $20.45

Job Title Accounting Clerk

Low Mid High $16.03 $17.21 $18.71

Accounts Payable Clerk

$18.10 $19.23 $20.63

Accounts Payable Clerk

$16.60 $17.60 $18.88

Accounts Payable Supervisor

$29.98 $32.58 $35.90

Accounts Payable Supervisor

$27.29 $29.72 $32.85

Accounts Receivable Clerk

$18.74 $19.90 $21.34

Accounts Receivable Clerk

$17.18 $18.20 $19.52

Accounts Receivable Supervisor

$28.33 $30.78 $33.91

Accounts Receivable Supervisor

$25.75 $28.03 $30.97

Administrative Assistant

$19.89 $21.74 $24.11

Administrative Assistant

$18.32 $19.99 $22.19

Administrative Assistant, CEO

$32.14 $35.34 $39.44

Administrative Assistant, CEO

$29.78 $32.86 $36.85

Administrative Secretary

$24.36 $26.61 $29.51

Administrative Secretary

$22.42 $24.53 $27.28

Assistant Buyer

$19.18 $20.72 $22.67

Assistant Buyer

$17.57 $18.95 $20.74

Banking Loan Clerk

$15.38 $16.57 $18.06

Banking Loan Clerk

$14.11 $15.19 $16.55

Banking Loan Processor

$18.52 $20.14 $22.20

Banking Loan Processor

$16.96 $18.41 $20.29

Banking Mortgage Clerk

$17.39 $18.94 $20.88

Banking Mortgage Clerk

$15.94 $17.33 $19.09

Benefits Clerk

$19.95 $21.55 $23.59

Benefits Clerk

$18.26 $19.69 $21.56

Billing Clerk

$17.40 $18.84 $20.63

Billing Clerk

$15.97 $17.25 $18.88

Bookkeeper

$17.28 $18.82 $20.75

Bookkeeper

$15.85 $17.24 $18.99

Call Center Representative (Complex Calls)

$19.25 $20.91 $23.04

Call Center Representative (Complex Calls)

$17.60 $19.11 $21.08

Call Center Representative (General Calls)

$13.22 $14.52 $16.17

Call Center Representative (General Calls)

$12.14 $13.32 $14.82

Call Center Representative (Specialized Calls)

$15.77 $17.06 $18.69

Call Center Representative (Specialized Calls)

$14.46 $15.61 $17.09

Call Center Sales Representative

$14.39 $15.59 $17.08

Call Center Sales Representative

$12.84 $13.89 $15.22

Call Center Supervisor

$27.00 $29.31 $32.27

Call Center Supervisor

$24.92 $27.14 $29.99

Cost Accounting Clerk

$17.90 $19.36 $21.20

Cost Accounting Clerk

$16.42 $17.72 $19.40

Credit & Collection Clerk

$16.95 $18.25 $19.85

Credit & Collection Clerk

$15.56 $16.72 $18.18

Customer Service Representative (General Calls)

$16.42 $17.90 $19.76

Customer Service Representative (General Calls)

$15.06 $16.40 $18.08

Customer Service Representative (Specialized Calls)

$23.35 $25.37 $27.95

Customer Service Representative (Specialized Calls)

$21.35 $23.20 $25.61

Customer Service Representative, Financial

$16.77 $18.40 $20.43

Customer Service Representative, Financial

$15.38 $16.84 $18.68

Customer Service Representative, Insurance (Commercial)

$20.44 $22.20 $24.46

Customer Service Representative, Insurance (Commercial)

$18.69 $20.28 $22.36

Customer Service Representative, Insurance (Personal)

$16.80 $18.31 $20.20

Customer Service Representative, Insurance (Personal)

$15.41 $16.77 $18.48

Data Entry Operator

$13.10 $14.08 $15.35

Data Entry Operator

$12.09 $12.96 $14.13

Data Entry Operator Lead

$16.97 $18.37 $20.13

Data Entry Operator Lead

$15.61 $16.88 $18.48

Data Entry Supervisor

$21.79 $23.53 $25.75

Data Entry Supervisor

$19.74 $21.31 $23.36

Executive Assistant

$29.67 $32.82 $36.88

Executive Assistant

$27.43 $30.44 $34.35

Export/Import Clerk

$17.72 $19.17 $20.99

Export/Import Clerk

$16.26 $17.55 $19.21

File Clerk

$14.30 $15.40 $16.79

File Clerk

$13.13 $14.12 $15.41

Front Desk Receptionist

$12.37 $13.44 $14.85

Front Desk Receptionist

$11.41 $12.35 $13.63

General Clerk

$15.63 $16.84 $18.35

General Clerk

$14.39 $15.48 $16.87

Help Desk Representative

$21.17 $23.26 $25.97

Help Desk Representative

$18.70 $20.56 $23.00

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.66 $20.18 $22.09

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.10 $18.45 $20.18

Insurance Billing Clerk

$16.39 $17.76 $19.46

Insurance Billing Clerk

$15.04 $16.28 $17.83

Insurance Claims Clerk

$15.70 $16.91 $18.43

Insurance Claims Clerk

$14.45 $15.55 $16.94

Insurance Claims Processor

$18.45 $19.96 $21.87

Insurance Claims Processor

$16.70 $18.01 $19.72

Inventory Clerk

$15.17 $16.34 $17.81

Inventory Clerk

$14.11 $15.19 $16.55

Legal Secretary

$24.05 $26.44 $29.51

Legal Secretary

$22.13 $24.37 $27.28

Mailroom Clerk

$14.03 $15.01 $16.26

Mailroom Clerk

$12.93 $13.81 $14.96

Medical Billing Clerk

$16.39 $17.76 $19.46

Medical Billing Clerk

$15.04 $16.28 $17.83

Medical Receptionist

$13.74 $14.78 $16.12

Medical Receptionist

$12.70 $13.64 $14.88

Medical Records Administrator

$43.45 $46.91 $51.31

Medical Records Administrator

$40.94 $44.30 $48.55

Medical Records Clerk

$14.26 $15.46 $16.99

Medical Records Clerk

$13.57 $14.70 $16.14

Medical Records Coding Technician

$18.96 $20.49 $22.43

Medical Records Coding Technician

$17.97 $19.38 $21.22

Medical Secretary

$16.35 $17.82 $19.67

Medical Secretary

$15.09 $16.43 $18.11

Medical Transcriptionist

$16.03 $17.37 $19.05

Medical Transcriptionist

$15.03 $16.26 $17.82

Office Manager

$24.99 $27.49 $30.69

Office Manager

$22.66 $24.96 $27.95

Order Processing Clerk

$16.10 $17.35 $18.90

Order Processing Clerk

$14.78 $15.90 $17.31

Order Processing Supervisor

$28.75 $31.23 $34.42

Order Processing Supervisor

$26.14 $28.46 $31.45

Payroll Clerk

$20.28 $21.89 $23.95

Payroll Clerk

$18.56 $20.02 $21.92

Payroll Supervisor

$29.30 $32.03 $35.54

Payroll Supervisor

$26.65 $29.21 $32.51

Receptionist

$13.94 $15.10 $16.59

Receptionist

$12.81 $13.85 $15.22

Secretary

$16.27 $17.63 $19.33

Secretary

$15.02 $16.25 $17.80

Secretary (Bilingual)

$19.16 $21.08 $23.53

Secretary (Bilingual)

$17.65 $19.38 $21.65

Survey Worker, Marketing

$13.48 $14.50 $15.81

Survey Worker, Marketing

$12.39 $13.30 $14.51

Telemarketing Representative

$14.39 $15.59 $17.08

Telemarketing Representative

$12.84 $13.89 $15.22

Word Processor

$17.74 $19.08 $20.75

Word Processor

$16.32 $17.51 $19.04

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Georgia Atlanta, GA Job Title Accounting Clerk

Brunswick, GA Low Mid High $17.80 $19.10 $20.74

Job Title Accounting Clerk

Low Mid High $15.96 $17.18 $18.71

Accounts Payable Clerk

$18.42 $19.52 $20.92

Accounts Payable Clerk

$16.55 $17.58 $18.87

Accounts Payable Supervisor

$30.28 $32.89 $36.24

Accounts Payable Supervisor

$27.18 $29.62 $32.77

Accounts Receivable Clerk

$19.05 $20.19 $21.62

Accounts Receivable Clerk

$17.14 $18.19 $19.53

Accounts Receivable Supervisor

$28.62 $31.08 $34.24

Accounts Receivable Supervisor

$25.64 $27.93 $30.88

Administrative Assistant

$20.19 $22.02 $24.39

Administrative Assistant

$18.08 $19.77 $21.96

Administrative Assistant, CEO

$32.45 $35.66 $39.81

Administrative Assistant, CEO

$29.55 $32.67 $36.70

Administrative Secretary

$24.64 $26.90 $29.81

Administrative Secretary

$22.19 $24.30 $27.04

Assistant Buyer

$19.48 $21.00 $22.95

Assistant Buyer

$17.54 $18.95 $20.76

Banking Loan Clerk

$15.73 $16.90 $18.38

Banking Loan Clerk

$13.84 $14.94 $16.32

Banking Loan Processor

$18.83 $20.43 $22.48

Banking Loan Processor

$16.73 $18.20 $20.08

Banking Mortgage Clerk

$17.72 $19.24 $21.17

Banking Mortgage Clerk

$15.70 $17.11 $18.88

Benefits Clerk

$20.25 $21.84 $23.87

Benefits Clerk

$18.04 $19.48 $21.35

Billing Clerk

$17.73 $19.14 $20.92

Billing Clerk

$15.89 $17.22 $18.87

Bookkeeper

$17.61 $19.12 $21.04

Bookkeeper

$15.78 $17.20 $18.99

Call Center Representative (Complex Calls)

$19.51 $21.16 $23.30

Call Center Representative (Complex Calls)

$17.41 $18.92 $20.90

Call Center Representative (General Calls)

$13.55 $14.83 $16.45

Call Center Representative (General Calls)

$11.89 $13.08 $14.60

Call Center Representative (Specialized Calls)

$16.06 $17.33 $18.94

Call Center Representative (Specialized Calls)

$14.24 $15.42 $16.90

Call Center Sales Representative

$14.69 $15.86 $17.34

Call Center Sales Representative

$12.90 $13.99 $15.36

Call Center Supervisor

$27.27 $29.58 $32.56

Call Center Supervisor

$24.74 $26.96 $29.82

Cost Accounting Clerk

$18.22 $19.66 $21.49

Cost Accounting Clerk

$16.36 $17.70 $19.40

Credit & Collection Clerk

$17.28 $18.55 $20.15

Credit & Collection Clerk

$15.47 $16.67 $18.16

Customer Service Representative (General Calls)

$16.76 $18.22 $20.05

Customer Service Representative (General Calls)

$14.80 $16.16 $17.86

Customer Service Representative (Specialized Calls)

$23.64 $25.65 $28.25

Customer Service Representative (Specialized Calls)

$21.14 $22.99 $25.40

Customer Service Representative, Financial

$17.11 $18.70 $20.72

Customer Service Representative, Financial

$15.13 $16.62 $18.47

Customer Service Representative, Insurance (Commercial)

$20.73 $22.48 $24.75

Customer Service Representative, Insurance (Commercial)

$18.48 $20.08 $22.16

Customer Service Representative, Insurance (Personal)

$17.14 $18.62 $20.50

Customer Service Representative, Insurance (Personal)

$15.16 $16.54 $18.27

Data Entry Operator

$13.45 $14.44 $15.70

Data Entry Operator

$11.88 $12.77 $13.95

Data Entry Operator Lead

$17.30 $18.67 $20.42

Data Entry Operator Lead

$15.46 $16.75 $18.37

Data Entry Supervisor

$22.08 $23.81 $26.03

Data Entry Supervisor

$19.63 $21.20 $23.24

Executive Assistant

$29.97 $33.13 $37.22

Executive Assistant

$27.19 $30.22 $34.17

Export/Import Clerk

$18.04 $19.47 $21.28

Export/Import Clerk

$16.19 $17.53 $19.21

File Clerk

$14.66 $15.75 $17.13

File Clerk

$12.84 $13.85 $15.15

Front Desk Receptionist

$12.72 $13.80 $15.21

Front Desk Receptionist

$11.13 $12.06 $13.35

General Clerk

$15.98 $17.16 $18.66

General Clerk

$14.21 $15.34 $16.74

Help Desk Representative

$21.45 $23.54 $26.24

Help Desk Representative

$18.81 $20.69 $23.16

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.97 $20.47 $22.37

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$16.87 $18.23 $19.98

Insurance Billing Clerk

$16.73 $18.07 $19.76

Insurance Billing Clerk

$14.94 $16.22 $17.80

Insurance Claims Clerk

$16.04 $17.24 $18.73

Insurance Claims Clerk

$14.27 $15.41 $16.81

Insurance Claims Processor

$18.76 $20.24 $22.15

Insurance Claims Processor

$17.87 $19.31 $21.15

Inventory Clerk

$15.52 $16.67 $18.12

Inventory Clerk

$13.87 $14.97 $16.36

Legal Secretary

$24.33 $26.72 $29.81

Legal Secretary

$21.90 $24.14 $27.04

Mailroom Clerk

$14.39 $15.36 $16.60

Mailroom Clerk

$12.73 $13.63 $14.80

Medical Billing Clerk

$16.73 $18.07 $19.76

Medical Billing Clerk

$14.94 $16.22 $17.80

Medical Receptionist

$14.10 $15.14 $16.46

Medical Receptionist

$12.39 $13.35 $14.60

Medical Records Administrator

$43.86 $47.36 $51.80

Medical Records Administrator

$40.05 $43.39 $47.59

Medical Records Clerk

$14.60 $15.79 $17.31

Medical Records Clerk

$13.15 $14.28 $15.71

Medical Records Coding Technician

$19.25 $20.76 $22.70

Medical Records Coding Technician

$17.54 $18.94 $20.75

Medical Secretary

$16.69 $18.13 $19.96

Medical Secretary

$14.81 $16.17 $17.87

Medical Transcriptionist

$16.37 $17.69 $19.35

Medical Transcriptionist

$14.80 $16.07 $17.64

Office Manager

$25.28 $27.78 $31.00

Office Manager

$22.55 $24.85 $27.84

Order Processing Clerk

$16.45 $17.67 $19.20

Order Processing Clerk

$14.51 $15.66 $17.08

Order Processing Supervisor

$29.04 $31.54 $34.74

Order Processing Supervisor

$26.03 $28.35 $31.36

Payroll Clerk

$20.57 $22.17 $24.24

Payroll Clerk

$18.55 $20.03 $21.95

Payroll Supervisor

$29.60 $32.34 $35.87

Payroll Supervisor

$26.55 $29.11 $32.43

Receptionist

$14.30 $15.46 $16.93

Receptionist

$12.52 $13.58 $14.96

Secretary

$16.61 $17.95 $19.63

Secretary

$14.74 $16.00 $17.56

Secretary (Bilingual)

$19.46 $21.36 $23.81

Secretary (Bilingual)

$17.41 $19.16 $21.42

Survey Worker, Marketing

$13.84 $14.86 $16.16

Survey Worker, Marketing

$12.11 $13.02 $14.24

Telemarketing Representative

$14.69 $15.86 $17.34

Telemarketing Representative

$12.90 $13.99 $15.36

Word Processor

$18.06 $19.37 $21.03

Word Processor

$16.18 $17.40 $18.94

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Georgia Calhoun, GA

Canton, GA

Job Title Accounting Clerk

Low Mid High $15.53 $16.67 $18.13

Job Title Accounting Clerk

Low Mid High $17.45 $18.74 $20.37

Accounts Payable Clerk

$16.08 $17.05 $18.29

Accounts Payable Clerk

$18.07 $19.17 $20.54

Accounts Payable Supervisor

$26.33 $28.62 $31.62

Accounts Payable Supervisor

$29.76 $32.32 $35.61

Accounts Receivable Clerk

$16.64 $17.63 $18.91

Accounts Receivable Clerk

$18.70 $19.82 $21.24

Accounts Receivable Supervisor

$24.87 $27.02 $29.83

Accounts Receivable Supervisor

$28.13 $30.54 $33.64

Administrative Assistant

$17.59 $19.18 $21.27

Administrative Assistant

$19.82 $21.63 $23.96

Administrative Assistant, CEO

$28.37 $31.26 $35.05

Administrative Assistant, CEO

$31.89 $35.05 $39.12

Administrative Secretary

$21.48 $23.45 $26.03

Administrative Secretary

$24.21 $26.43 $29.30

Assistant Buyer

$17.02 $18.35 $20.07

Assistant Buyer

$19.12 $20.63 $22.55

Banking Loan Clerk

$13.68 $14.72 $16.05

Banking Loan Clerk

$15.39 $16.56 $18.03

Banking Loan Processor

$16.45 $17.85 $19.66

Banking Loan Processor

$18.48 $20.06 $22.08

Banking Mortgage Clerk

$15.46 $16.80 $18.51

Banking Mortgage Clerk

$17.37 $18.89 $20.80

Benefits Clerk

$17.71 $19.08 $20.87

Benefits Clerk

$19.88 $21.45 $23.45

Billing Clerk

$15.46 $16.71 $18.29

Billing Clerk

$17.38 $18.78 $20.54

Bookkeeper

$15.35 $16.69 $18.40

Bookkeeper

$17.26 $18.77 $20.66

Call Center Representative (Complex Calls)

$17.06 $18.49 $20.37

Call Center Representative (Complex Calls)

$19.16 $20.79 $22.89

Call Center Representative (General Calls)

$11.77 $12.90 $14.37

Call Center Representative (General Calls)

$13.25 $14.52 $16.14

Call Center Representative (Specialized Calls)

$14.01 $15.13 $16.57

Call Center Representative (Specialized Calls)

$15.75 $17.01 $18.61

Call Center Sales Representative

$12.59 $13.62 $14.93

Call Center Sales Representative

$14.39 $15.56 $17.03

Call Center Supervisor

$24.16 $26.25 $28.99

Call Center Supervisor

$26.81 $29.09 $32.02

Cost Accounting Clerk

$15.90 $17.17 $18.79

Cost Accounting Clerk

$17.87 $19.30 $21.10

Credit & Collection Clerk

$15.06 $16.19 $17.61

Credit & Collection Clerk

$16.94 $18.20 $19.79

Customer Service Representative (General Calls)

$14.60 $15.89 $17.53

Customer Service Representative (General Calls)

$16.41 $17.87 $19.69

Customer Service Representative (Specialized Calls)

$20.67 $22.41 $24.70

Customer Service Representative (Specialized Calls)

$23.22 $25.20 $27.76

Customer Service Representative, Financial

$14.91 $16.33 $18.12

Customer Service Representative, Financial

$16.76 $18.35 $20.35

Customer Service Representative, Insurance (Commercial)

$18.12 $19.64 $21.63

Customer Service Representative, Insurance (Commercial)

$20.36 $22.09 $24.31

Customer Service Representative, Insurance (Personal)

$14.94 $16.26 $17.92

Customer Service Representative, Insurance (Personal)

$16.79 $18.27 $20.13

Data Entry Operator

$11.71 $12.53 $13.66

Data Entry Operator

$13.14 $14.11 $15.37

Data Entry Operator Lead

$15.09 $16.31 $17.86

Data Entry Operator Lead

$16.95 $18.33 $20.05

Data Entry Supervisor

$19.18 $20.66 $22.61

Data Entry Supervisor

$21.69 $23.39 $25.58

Executive Assistant

$26.16 $28.98 $32.68

Executive Assistant

$29.45 $32.56 $36.58

Export/Import Clerk

$15.74 $17.00 $18.61

Export/Import Clerk

$17.70 $19.11 $20.90

File Clerk

$12.73 $13.68 $14.93

File Clerk

$14.33 $15.41 $16.79

Front Desk Receptionist

$11.09 $11.97 $13.22

Front Desk Receptionist

$12.42 $13.48 $14.87

General Clerk

$13.91 $14.96 $16.30

General Clerk

$15.64 $16.82 $18.31

Help Desk Representative

$18.89 $20.73 $23.14

Help Desk Representative

$21.07 $23.13 $25.80

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$16.58 $17.88 $19.56

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.62 $20.10 $21.98

Insurance Billing Clerk

$14.56 $15.76 $17.27

Insurance Billing Clerk

$16.39 $17.73 $19.40

Insurance Claims Clerk

$13.97 $15.03 $16.37

Insurance Claims Clerk

$15.71 $16.90 $18.38

Insurance Claims Processor

$16.21 $17.49 $19.14

Insurance Claims Processor

$18.41 $19.88 $21.75

Inventory Clerk

$13.60 $14.63 $15.95

Inventory Clerk

$15.18 $16.33 $17.78

Legal Secretary

$21.21 $23.29 $26.02

Legal Secretary

$23.91 $26.26 $29.30

Mailroom Clerk

$12.51 $13.35 $14.46

Mailroom Clerk

$14.06 $15.03 $16.26

Medical Billing Clerk

$14.56 $15.76 $17.27

Medical Billing Clerk

$16.39 $17.73 $19.40

Medical Receptionist

$12.20 $13.09 $14.28

Medical Receptionist

$13.77 $14.80 $16.12

Medical Records Administrator

$38.32 $41.49 $45.52

Medical Records Administrator

$43.08 $46.52 $50.89

Medical Records Clerk

$13.17 $14.26 $15.66

Medical Records Clerk

$14.28 $15.46 $16.97

Medical Records Coding Technician

$17.45 $18.81 $20.58

Medical Records Coding Technician

$18.90 $20.39 $22.30

Medical Secretary

$14.48 $15.76 $17.39

Medical Secretary

$16.35 $17.79 $19.60

Medical Transcriptionist

$14.44 $15.63 $17.14

Medical Transcriptionist

$16.03 $17.35 $19.00

Office Manager

$21.96 $24.12 $26.95

Office Manager

$24.84 $27.29 $30.46

Order Processing Clerk

$14.32 $15.41 $16.78

Order Processing Clerk

$16.11 $17.33 $18.85

Order Processing Supervisor

$25.24 $27.42 $30.28

Order Processing Supervisor

$28.54 $30.99 $34.14

Payroll Clerk

$17.98 $19.38 $21.19

Payroll Clerk

$20.20 $21.78 $23.81

Payroll Supervisor

$25.73 $28.14 $31.29

Payroll Supervisor

$29.09 $31.78 $35.25

Receptionist

$12.42 $13.42 $14.75

Receptionist

$13.98 $15.12 $16.59

Secretary

$14.41 $15.60 $17.10

Secretary

$16.27 $17.60 $19.27

Secretary (Bilingual)

$16.95 $18.60 $20.76

Secretary (Bilingual)

$19.10 $20.98 $23.39

Survey Worker, Marketing

$12.02 $12.89 $14.06

Survey Worker, Marketing

$13.52 $14.53 $15.82

Telemarketing Representative

$12.59 $13.62 $14.93

Telemarketing Representative

$14.39 $15.56 $17.03

Word Processor

$15.77 $16.93 $18.40

Word Processor

$17.71 $19.01 $20.66

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Georgia Carrollton, GA Job Title Accounting Clerk

Columbus, GA Low Mid High $17.45 $18.74 $20.36

Job Title Accounting Clerk

Low Mid High $15.76 $16.98 $18.50

Accounts Payable Clerk

$18.07 $19.16 $20.54

Accounts Payable Clerk

$16.35 $17.38 $18.67

Accounts Payable Supervisor

$29.76 $32.32 $35.60

Accounts Payable Supervisor

$27.26 $29.69 $32.81

Accounts Receivable Clerk

$18.70 $19.82 $21.24

Accounts Receivable Clerk

$16.94 $17.99 $19.32

Accounts Receivable Supervisor

$28.12 $30.54 $33.64

Accounts Receivable Supervisor

$25.72 $28.00 $30.94

Administrative Assistant

$19.82 $21.63 $23.96

Administrative Assistant

$17.93 $19.61 $21.80

Administrative Assistant, CEO

$31.89 $35.05 $39.12

Administrative Assistant, CEO

$29.30 $32.31 $36.19

Administrative Secretary

$24.21 $26.43 $29.30

Administrative Secretary

$22.03 $24.12 $26.83

Assistant Buyer

$19.12 $20.63 $22.55

Assistant Buyer

$17.34 $18.75 $20.54

Banking Loan Clerk

$15.39 $16.56 $18.03

Banking Loan Clerk

$13.74 $14.86 $16.25

Banking Loan Processor

$18.47 $20.06 $22.08

Banking Loan Processor

$16.67 $18.15 $20.03

Banking Mortgage Clerk

$17.37 $18.88 $20.79

Banking Mortgage Clerk

$15.62 $17.05 $18.83

Benefits Clerk

$19.88 $21.45 $23.45

Benefits Clerk

$17.99 $19.43 $21.30

Billing Clerk

$17.38 $18.78 $20.54

Billing Clerk

$15.69 $17.02 $18.67

Bookkeeper

$17.26 $18.77 $20.66

Bookkeeper

$15.58 $17.01 $18.78

Call Center Representative (Complex Calls)

$19.16 $20.79 $22.89

Call Center Representative (Complex Calls)

$17.37 $18.88 $20.85

Call Center Representative (General Calls)

$13.25 $14.52 $16.14

Call Center Representative (General Calls)

$11.80 $13.01 $14.54

Call Center Representative (Specialized Calls)

$15.74 $17.01 $18.61

Call Center Representative (Specialized Calls)

$14.18 $15.36 $16.85

Call Center Sales Representative

$14.39 $15.56 $17.03

Call Center Sales Representative

$12.60 $13.69 $15.04

Call Center Supervisor

$26.81 $29.09 $32.02

Call Center Supervisor

$24.66 $26.85 $29.66

Cost Accounting Clerk

$17.87 $19.30 $21.10

Cost Accounting Clerk

$16.16 $17.51 $19.19

Credit & Collection Clerk

$16.94 $18.20 $19.78

Credit & Collection Clerk

$15.27 $16.47 $17.96

Customer Service Representative (General Calls)

$16.41 $17.87 $19.69

Customer Service Representative (General Calls)

$14.72 $16.10 $17.81

Customer Service Representative (Specialized Calls)

$23.22 $25.20 $27.75

Customer Service Representative (Specialized Calls)

$21.09 $22.95 $25.35

Customer Service Representative, Financial

$16.76 $18.35 $20.35

Customer Service Representative, Financial

$15.05 $16.55 $18.42

Customer Service Representative, Insurance (Commercial)

$20.36 $22.09 $24.31

Customer Service Representative, Insurance (Commercial)

$18.42 $20.03 $22.11

Customer Service Representative, Insurance (Personal)

$16.79 $18.27 $20.13

Customer Service Representative, Insurance (Personal)

$15.08 $16.48 $18.21

Data Entry Operator

$13.14 $14.11 $15.37

Data Entry Operator

$11.75 $12.64 $13.83

Data Entry Operator Lead

$16.95 $18.32 $20.05

Data Entry Operator Lead

$15.35 $16.66 $18.28

Data Entry Supervisor

$21.68 $23.39 $25.58

Data Entry Supervisor

$19.67 $21.26 $23.32

Executive Assistant

$29.45 $32.56 $36.58

Executive Assistant

$26.98 $29.94 $33.77

Export/Import Clerk

$17.69 $19.11 $20.90

Export/Import Clerk

$15.99 $17.33 $19.00

File Clerk

$14.33 $15.41 $16.78

File Clerk

$12.74 $13.76 $15.07

Front Desk Receptionist

$12.42 $13.48 $14.87

Front Desk Receptionist

$11.03 $11.96 $13.25

General Clerk

$15.64 $16.82 $18.30

General Clerk

$14.09 $15.23 $16.64

Help Desk Representative

$21.07 $23.13 $25.79

Help Desk Representative

$19.09 $21.02 $23.53

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.62 $20.10 $21.98

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$16.80 $18.18 $19.93

Insurance Billing Clerk

$16.38 $17.72 $19.40

Insurance Billing Clerk

$14.74 $16.02 $17.60

Insurance Claims Clerk

$15.70 $16.89 $18.38

Insurance Claims Clerk

$14.16 $15.30 $16.72

Insurance Claims Processor

$18.41 $19.88 $21.75

Insurance Claims Processor

$16.65 $18.01 $19.74

Inventory Clerk

$15.18 $16.33 $17.78

Inventory Clerk

$13.70 $14.82 $16.20

Legal Secretary

$23.91 $26.26 $29.29

Legal Secretary

$21.74 $23.96 $26.83

Mailroom Clerk

$14.06 $15.03 $16.26

Mailroom Clerk

$12.60 $13.51 $14.69

Medical Billing Clerk

$16.38 $17.72 $19.40

Medical Billing Clerk

$14.74 $16.02 $17.60

Medical Receptionist

$13.77 $14.80 $16.12

Medical Receptionist

$12.23 $13.18 $14.43

Medical Records Administrator

$43.08 $46.52 $50.89

Medical Records Administrator

$39.86 $43.08 $47.18

Medical Records Clerk

$14.28 $15.46 $16.96

Medical Records Clerk

$13.29 $14.46 $15.94

Medical Records Coding Technician

$18.90 $20.39 $22.30

Medical Records Coding Technician

$17.82 $19.26 $21.12

Medical Secretary

$16.34 $17.79 $19.60

Medical Secretary

$14.65 $16.02 $17.72

Medical Transcriptionist

$16.03 $17.34 $19.00

Medical Transcriptionist

$14.60 $15.87 $17.44

Office Manager

$24.84 $27.29 $30.46

Office Manager

$22.62 $24.93 $27.92

Order Processing Clerk

$16.10 $17.32 $18.85

Order Processing Clerk

$14.42 $15.58 $17.02

Order Processing Supervisor

$28.54 $30.99 $34.14

Order Processing Supervisor

$26.11 $28.43 $31.42

Payroll Clerk

$20.20 $21.78 $23.81

Payroll Clerk

$18.35 $19.82 $21.73

Payroll Supervisor

$29.09 $31.78 $35.25

Payroll Supervisor

$26.63 $29.18 $32.47

Receptionist

$13.97 $15.12 $16.58

Receptionist

$12.42 $13.49 $14.88

Secretary

$16.27 $17.60 $19.27

Secretary

$14.58 $15.84 $17.41

Secretary (Bilingual)

$19.10 $20.98 $23.39

Secretary (Bilingual)

$17.25 $19.00 $21.26

Survey Worker, Marketing

$13.52 $14.52 $15.82

Survey Worker, Marketing

$12.00 $12.93 $14.15

Telemarketing Representative

$14.39 $15.56 $17.03

Telemarketing Representative

$12.60 $13.69 $15.04

Word Processor

$17.71 $19.01 $20.66

Word Processor

$16.08 $17.31 $18.85

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Georgia Conyers, GA

Cumming, GA

Job Title Accounting Clerk

Low Mid High $17.44 $18.73 $20.36

Job Title Accounting Clerk

Low Mid High $17.43 $18.72 $20.34

Accounts Payable Clerk

$18.06 $19.16 $20.53

Accounts Payable Clerk

$18.05 $19.14 $20.52

Accounts Payable Supervisor

$29.75 $32.31 $35.60

Accounts Payable Supervisor

$29.73 $32.29 $35.58

Accounts Receivable Clerk

$18.69 $19.81 $21.23

Accounts Receivable Clerk

$18.68 $19.80 $21.22

Accounts Receivable Supervisor

$28.12 $30.53 $33.63

Accounts Receivable Supervisor

$28.10 $30.51 $33.62

Administrative Assistant

$19.81 $21.62 $23.95

Administrative Assistant

$19.80 $21.61 $23.94

Administrative Assistant, CEO

$31.88 $35.04 $39.11

Administrative Assistant, CEO

$31.86 $35.02 $39.09

Administrative Secretary

$24.20 $26.42 $29.29

Administrative Secretary

$24.18 $26.41 $29.27

Assistant Buyer

$19.11 $20.62 $22.54

Assistant Buyer

$19.10 $20.60 $22.52

Banking Loan Clerk

$15.39 $16.55 $18.02

Banking Loan Clerk

$15.38 $16.55 $18.01

Banking Loan Processor

$18.47 $20.06 $22.07

Banking Loan Processor

$18.46 $20.04 $22.06

Banking Mortgage Clerk

$17.36 $18.88 $20.79

Banking Mortgage Clerk

$17.35 $18.86 $20.77

Benefits Clerk

$19.88 $21.44 $23.44

Benefits Clerk

$19.86 $21.42 $23.42

Billing Clerk

$17.37 $18.77 $20.53

Billing Clerk

$17.37 $18.76 $20.52

Bookkeeper

$17.25 $18.76 $20.65

Bookkeeper

$17.24 $18.75 $20.64

Call Center Representative (Complex Calls)

$19.15 $20.78 $22.88

Call Center Representative (Complex Calls)

$19.14 $20.77 $22.87

Call Center Representative (General Calls)

$13.24 $14.51 $16.13

Call Center Representative (General Calls)

$13.23 $14.51 $16.12

Call Center Representative (Specialized Calls)

$15.74 $17.00 $18.60

Call Center Representative (Specialized Calls)

$15.73 $16.99 $18.58

Call Center Sales Representative

$14.38 $15.55 $17.02

Call Center Sales Representative

$14.38 $15.54 $17.01

Call Center Supervisor

$26.80 $29.08 $32.01

Call Center Supervisor

$26.78 $29.06 $31.99

Cost Accounting Clerk

$17.86 $19.29 $21.09

Cost Accounting Clerk

$17.85 $19.28 $21.08

Credit & Collection Clerk

$16.93 $18.19 $19.78

Credit & Collection Clerk

$16.92 $18.18 $19.76

Customer Service Representative (General Calls)

$16.41 $17.86 $19.68

Customer Service Representative (General Calls)

$16.40 $17.85 $19.67

Customer Service Representative (Specialized Calls)

$23.21 $25.20 $27.75

Customer Service Representative (Specialized Calls)

$23.20 $25.18 $27.73

Customer Service Representative, Financial

$16.75 $18.34 $20.34

Customer Service Representative, Financial

$16.75 $18.33 $20.33

Customer Service Representative, Insurance (Commercial)

$20.35 $22.08 $24.30

Customer Service Representative, Insurance (Commercial)

$20.33 $22.06 $24.29

Customer Service Representative, Insurance (Personal)

$16.78 $18.26 $20.12

Customer Service Representative, Insurance (Personal)

$16.78 $18.25 $20.11

Data Entry Operator

$13.13 $14.10 $15.36

Data Entry Operator

$13.13 $14.10 $15.35

Data Entry Operator Lead

$16.95 $18.32 $20.04

Data Entry Operator Lead

$16.94 $18.31 $20.03

Data Entry Supervisor

$21.68 $23.38 $25.57

Data Entry Supervisor

$21.66 $23.36 $25.55

Executive Assistant

$29.44 $32.55 $36.57

Executive Assistant

$29.42 $32.54 $36.55

Export/Import Clerk

$17.69 $19.10 $20.89

Export/Import Clerk

$17.68 $19.09 $20.88

File Clerk

$14.32 $15.40 $16.78

File Clerk

$14.31 $15.39 $16.77

Front Desk Receptionist

$12.42 $13.47 $14.87

Front Desk Receptionist

$12.41 $13.47 $14.86

General Clerk

$15.63 $16.81 $18.30

General Clerk

$15.62 $16.80 $18.29

Help Desk Representative

$21.06 $23.12 $25.79

Help Desk Representative

$21.04 $23.10 $25.77

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.61 $20.09 $21.97

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.60 $20.08 $21.95

Insurance Billing Clerk

$16.38 $17.72 $19.39

Insurance Billing Clerk

$16.37 $17.71 $19.38

Insurance Claims Clerk

$15.70 $16.89 $18.38

Insurance Claims Clerk

$15.69 $16.88 $18.36

Insurance Claims Processor

$18.40 $19.87 $21.74

Insurance Claims Processor

$18.39 $19.86 $21.73

Inventory Clerk

$15.17 $16.32 $17.77

Inventory Clerk

$15.17 $16.32 $17.76

Legal Secretary

$23.90 $26.25 $29.29

Legal Secretary

$23.88 $26.23 $29.27

Mailroom Clerk

$14.06 $15.02 $16.25

Mailroom Clerk

$14.05 $15.01 $16.24

Medical Billing Clerk

$16.38 $17.72 $19.39

Medical Billing Clerk

$16.37 $17.71 $19.38

Medical Receptionist

$13.77 $14.79 $16.11

Medical Receptionist

$13.76 $14.79 $16.11

Medical Records Administrator

$43.06 $46.50 $50.87

Medical Records Administrator

$43.04 $46.48 $50.84

Medical Records Clerk

$14.27 $15.45 $16.96

Medical Records Clerk

$14.26 $15.44 $16.95

Medical Records Coding Technician

$18.89 $20.38 $22.30

Medical Records Coding Technician

$18.88 $20.36 $22.28

Medical Secretary

$16.34 $17.78 $19.59

Medical Secretary

$16.33 $17.77 $19.58

Medical Transcriptionist

$16.02 $17.34 $18.99

Medical Transcriptionist

$16.01 $17.33 $18.98

Office Manager

$24.83 $27.28 $30.45

Office Manager

$24.81 $27.26 $30.43

Order Processing Clerk

$16.10 $17.32 $18.84

Order Processing Clerk

$16.09 $17.31 $18.83

Order Processing Supervisor

$28.53 $30.98 $34.13

Order Processing Supervisor

$28.51 $30.96 $34.11

Payroll Clerk

$20.19 $21.77 $23.80

Payroll Clerk

$20.18 $21.75 $23.79

Payroll Supervisor

$29.08 $31.77 $35.24

Payroll Supervisor

$29.06 $31.75 $35.22

Receptionist

$13.97 $15.11 $16.58

Receptionist

$13.96 $15.10 $16.57

Secretary

$16.27 $17.60 $19.26

Secretary

$16.26 $17.59 $19.25

Secretary (Bilingual)

$19.09 $20.97 $23.38

Secretary (Bilingual)

$19.08 $20.95 $23.36

Survey Worker, Marketing

$13.51 $14.52 $15.81

Survey Worker, Marketing

$13.51 $14.51 $15.80

Telemarketing Representative

$14.38 $15.55 $17.02

Telemarketing Representative

$14.38 $15.54 $17.01

Word Processor

$17.70 $19.01 $20.65

Word Processor

$17.69 $18.99 $20.64

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Georgia Dalton, GA Job Title Accounting Clerk

Gainesville, GA Low Mid High $16.12 $17.30 $18.79

Job Title Accounting Clerk

Low Mid High $16.47 $17.68 $19.21

Accounts Payable Clerk

$16.69 $17.68 $18.95

Accounts Payable Clerk

$17.06 $18.08 $19.37

Accounts Payable Supervisor

$27.11 $29.45 $32.51

Accounts Payable Supervisor

$27.84 $30.18 $33.24

Accounts Receivable Clerk

$17.26 $18.28 $19.59

Accounts Receivable Clerk

$17.65 $18.69 $20.02

Accounts Receivable Supervisor

$25.62 $27.82 $30.69

Accounts Receivable Supervisor

$26.33 $28.54 $31.42

Administrative Assistant

$18.23 $19.87 $22.00

Administrative Assistant

$18.68 $20.35 $22.52

Administrative Assistant, CEO

$29.30 $32.27 $36.15

Administrative Assistant, CEO

$29.86 $32.79 $36.60

Administrative Secretary

$22.23 $24.25 $26.89

Administrative Secretary

$22.75 $24.79 $27.46

Assistant Buyer

$17.65 $19.02 $20.79

Assistant Buyer

$18.04 $19.44 $21.23

Banking Loan Clerk

$14.26 $15.34 $16.70

Banking Loan Clerk

$14.49 $15.60 $16.99

Banking Loan Processor

$17.11 $18.56 $20.42

Banking Loan Processor

$17.40 $18.88 $20.76

Banking Mortgage Clerk

$16.09 $17.48 $19.24

Banking Mortgage Clerk

$16.36 $17.78 $19.56

Benefits Clerk

$18.41 $19.83 $21.67

Benefits Clerk

$18.72 $20.15 $22.02

Billing Clerk

$16.05 $17.33 $18.96

Billing Clerk

$16.41 $17.72 $19.37

Bookkeeper

$15.94 $17.32 $19.07

Bookkeeper

$16.29 $17.70 $19.48

Call Center Representative (Complex Calls)

$17.72 $19.20 $21.14

Call Center Representative (Complex Calls)

$18.02 $19.51 $21.46

Call Center Representative (General Calls)

$12.28 $13.45 $14.95

Call Center Representative (General Calls)

$12.47 $13.67 $15.20

Call Center Representative (Specialized Calls)

$14.59 $15.74 $17.22

Call Center Representative (Specialized Calls)

$14.83 $16.01 $17.50

Call Center Sales Representative

$12.92 $13.97 $15.30

Call Center Sales Representative

$13.41 $14.50 $15.88

Call Center Supervisor

$23.92 $25.97 $28.66

Call Center Supervisor

$25.16 $27.28 $30.03

Cost Accounting Clerk

$16.50 $17.81 $19.47

Cost Accounting Clerk

$16.87 $18.20 $19.89

Credit & Collection Clerk

$15.64 $16.80 $18.26

Credit & Collection Clerk

$15.99 $17.17 $18.66

Customer Service Representative (General Calls)

$15.21 $16.55 $18.23

Customer Service Representative (General Calls)

$15.46 $16.83 $18.54

Customer Service Representative (Specialized Calls)

$21.46 $23.26 $25.62

Customer Service Representative (Specialized Calls)

$21.81 $23.62 $25.99

Customer Service Representative, Financial

$15.53 $16.99 $18.84

Customer Service Representative, Financial

$15.79 $17.28 $19.15

Customer Service Representative, Insurance (Commercial)

$18.84 $20.41 $22.46

Customer Service Representative, Insurance (Commercial)

$19.16 $20.74 $22.81

Customer Service Representative, Insurance (Personal)

$15.56 $16.92 $18.63

Customer Service Representative, Insurance (Personal)

$15.82 $17.21 $18.95

Data Entry Operator

$12.28 $13.16 $14.34

Data Entry Operator

$12.37 $13.27 $14.46

Data Entry Operator Lead

$15.82 $17.08 $18.69

Data Entry Operator Lead

$15.96 $17.25 $18.86

Data Entry Supervisor

$19.79 $21.31 $23.31

Data Entry Supervisor

$20.39 $21.95 $23.98

Executive Assistant

$27.03 $29.92 $33.72

Executive Assistant

$27.60 $30.48 $34.23

Export/Import Clerk

$16.34 $17.63 $19.28

Export/Import Clerk

$16.70 $18.03 $19.70

File Clerk

$13.28 $14.27 $15.55

File Clerk

$13.49 $14.50 $15.81

Front Desk Receptionist

$11.56 $12.50 $13.79

Front Desk Receptionist

$11.72 $12.69 $14.00

General Clerk

$14.59 $15.68 $17.07

General Clerk

$14.72 $15.83 $17.24

Help Desk Representative

$19.31 $21.17 $23.62

Help Desk Representative

$19.47 $21.34 $23.78

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.25 $18.59 $20.32

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.54 $18.91 $20.66

Insurance Billing Clerk

$15.13 $16.36 $17.91

Insurance Billing Clerk

$15.46 $16.72 $18.31

Insurance Claims Clerk

$14.65 $15.75 $17.14

Insurance Claims Clerk

$14.78 $15.90 $17.31

Insurance Claims Processor

$16.80 $18.11 $19.80

Insurance Claims Processor

$17.03 $18.35 $20.06

Inventory Clerk

$14.11 $15.17 $16.52

Inventory Clerk

$14.48 $15.58 $16.97

Legal Secretary

$21.95 $24.09 $26.89

Legal Secretary

$22.47 $24.63 $27.46

Mailroom Clerk

$13.13 $14.01 $15.17

Mailroom Clerk

$13.24 $14.14 $15.31

Medical Billing Clerk

$15.13 $16.36 $17.91

Medical Billing Clerk

$15.46 $16.72 $18.31

Medical Receptionist

$12.69 $13.61 $14.83

Medical Receptionist

$12.98 $13.94 $15.19

Medical Records Administrator

$39.63 $42.88 $47.00

Medical Records Administrator

$39.69 $42.81 $46.84

Medical Records Clerk

$13.36 $14.45 $15.85

Medical Records Clerk

$13.65 $14.77 $16.21

Medical Records Coding Technician

$17.64 $19.01 $20.79

Medical Records Coding Technician

$18.04 $19.44 $21.24

Medical Secretary

$15.04 $16.35 $18.02

Medical Secretary

$15.41 $16.76 $18.47

Medical Transcriptionist

$15.03 $16.25 $17.79

Medical Transcriptionist

$15.58 $16.86 $18.46

Office Manager

$22.64 $24.85 $27.75

Office Manager

$23.30 $25.55 $28.48

Order Processing Clerk

$14.93 $16.04 $17.46

Order Processing Clerk

$15.17 $16.32 $17.75

Order Processing Supervisor

$25.99 $28.23 $31.15

Order Processing Supervisor

$26.71 $28.96 $31.88

Payroll Clerk

$18.64 $20.07 $21.94

Payroll Clerk

$19.05 $20.51 $22.40

Payroll Supervisor

$26.50 $28.96 $32.18

Payroll Supervisor

$27.22 $29.69 $32.90

Receptionist

$12.96 $14.00 $15.37

Receptionist

$13.16 $14.23 $15.62

Secretary

$14.97 $16.18 $17.72

Secretary

$15.34 $16.59 $18.16

Secretary (Bilingual)

$17.57 $19.27 $21.48

Secretary (Bilingual)

$18.01 $19.74 $21.99

Survey Worker, Marketing

$12.54 $13.45 $14.66

Survey Worker, Marketing

$12.73 $13.67 $14.90

Telemarketing Representative

$12.92 $13.97 $15.30

Telemarketing Representative

$13.41 $14.50 $15.88

Word Processor

$16.52 $17.72 $19.25

Word Processor

$16.68 $17.89 $19.43

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Georgia Kennesaw, GA

LaGrange, GA

Job Title Accounting Clerk

Low Mid High $17.45 $18.74 $20.37

Job Title Accounting Clerk

Low Mid High $15.20 $16.35 $17.80

Accounts Payable Clerk

$18.07 $19.17 $20.54

Accounts Payable Clerk

$15.76 $16.73 $17.96

Accounts Payable Supervisor

$29.76 $32.32 $35.61

Accounts Payable Supervisor

$26.03 $28.31 $31.29

Accounts Receivable Clerk

$18.70 $19.82 $21.24

Accounts Receivable Clerk

$16.32 $17.31 $18.58

Accounts Receivable Supervisor

$28.13 $30.54 $33.64

Accounts Receivable Supervisor

$24.57 $26.72 $29.51

Administrative Assistant

$19.82 $21.63 $23.97

Administrative Assistant

$17.25 $18.84 $20.90

Administrative Assistant, CEO

$31.89 $35.05 $39.12

Administrative Assistant, CEO

$27.97 $30.84 $34.58

Administrative Secretary

$24.21 $26.43 $29.30

Administrative Secretary

$21.12 $23.08 $25.64

Assistant Buyer

$19.12 $20.63 $22.55

Assistant Buyer

$16.70 $18.02 $19.73

Banking Loan Clerk

$15.39 $16.56 $18.03

Banking Loan Clerk

$13.29 $14.34 $15.66

Banking Loan Processor

$18.48 $20.06 $22.09

Banking Loan Processor

$16.06 $17.46 $19.24

Banking Mortgage Clerk

$17.37 $18.89 $20.80

Banking Mortgage Clerk

$15.07 $16.42 $18.11

Benefits Clerk

$19.89 $21.45 $23.45

Benefits Clerk

$17.31 $18.67 $20.44

Billing Clerk

$17.38 $18.78 $20.54

Billing Clerk

$15.14 $16.39 $17.96

Bookkeeper

$17.26 $18.77 $20.66

Bookkeeper

$15.03 $16.38 $18.07

Call Center Representative (Complex Calls)

$19.16 $20.79 $22.89

Call Center Representative (Complex Calls)

$16.69 $18.11 $19.97

Call Center Representative (General Calls)

$13.25 $14.52 $16.14

Call Center Representative (General Calls)

$11.42 $12.56 $14.02

Call Center Representative (Specialized Calls)

$15.75 $17.01 $18.61

Call Center Representative (Specialized Calls)

$13.67 $14.79 $16.21

Call Center Sales Representative

$14.39 $15.56 $17.03

Call Center Sales Representative

$12.51 $13.57 $14.89

Call Center Supervisor

$26.81 $29.09 $32.02

Call Center Supervisor

$23.98 $26.08 $28.81

Cost Accounting Clerk

$17.87 $19.30 $21.10

Cost Accounting Clerk

$15.58 $16.85 $18.46

Credit & Collection Clerk

$16.94 $18.20 $19.79

Credit & Collection Clerk

$14.74 $15.87 $17.29

Customer Service Representative (General Calls)

$16.42 $17.87 $19.69

Customer Service Representative (General Calls)

$14.21 $15.51 $17.14

Customer Service Representative (Specialized Calls)

$23.22 $25.21 $27.76

Customer Service Representative (Specialized Calls)

$20.24 $21.98 $24.25

Customer Service Representative, Financial

$16.76 $18.35 $20.35

Customer Service Representative, Financial

$14.53 $15.94 $17.72

Customer Service Representative, Insurance (Commercial)

$20.36 $22.09 $24.31

Customer Service Representative, Insurance (Commercial)

$17.73 $19.23 $21.20

Customer Service Representative, Insurance (Personal)

$16.79 $18.27 $20.13

Customer Service Representative, Insurance (Personal)

$14.55 $15.87 $17.53

Data Entry Operator

$13.14 $14.11 $15.37

Data Entry Operator

$11.42 $12.25 $13.38

Data Entry Operator Lead

$16.95 $18.33 $20.05

Data Entry Operator Lead

$14.82 $16.05 $17.60

Data Entry Supervisor

$21.69 $23.39 $25.58

Data Entry Supervisor

$18.89 $20.37 $22.32

Executive Assistant

$29.45 $32.56 $36.58

Executive Assistant

$25.78 $28.58 $32.24

Export/Import Clerk

$17.70 $19.11 $20.90

Export/Import Clerk

$15.42 $16.68 $18.28

File Clerk

$14.33 $15.41 $16.79

File Clerk

$12.35 $13.30 $14.55

Front Desk Receptionist

$12.42 $13.48 $14.87

Front Desk Receptionist

$10.73 $11.60 $12.83

General Clerk

$15.64 $16.82 $18.31

General Clerk

$13.62 $14.69 $16.04

Help Desk Representative

$21.07 $23.13 $25.80

Help Desk Representative

$18.52 $20.35 $22.75

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.62 $20.10 $21.98

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$16.19 $17.49 $19.15

Insurance Billing Clerk

$16.39 $17.73 $19.40

Insurance Billing Clerk

$14.24 $15.44 $16.95

Insurance Claims Clerk

$15.71 $16.90 $18.39

Insurance Claims Clerk

$13.69 $14.76 $16.11

Insurance Claims Processor

$18.41 $19.88 $21.75

Insurance Claims Processor

$16.28 $17.58 $19.25

Inventory Clerk

$15.18 $16.33 $17.78

Inventory Clerk

$13.30 $14.35 $15.68

Legal Secretary

$23.91 $26.26 $29.30

Legal Secretary

$20.85 $22.93 $25.64

Mailroom Clerk

$14.06 $15.03 $16.26

Mailroom Clerk

$12.22 $13.07 $14.19

Medical Billing Clerk

$16.39 $17.73 $19.40

Medical Billing Clerk

$14.24 $15.44 $16.95

Medical Receptionist

$13.77 $14.80 $16.12

Medical Receptionist

$11.86 $12.75 $13.94

Medical Records Administrator

$43.09 $46.52 $50.90

Medical Records Administrator

$38.31 $41.47 $45.50

Medical Records Clerk

$14.28 $15.46 $16.97

Medical Records Clerk

$12.81 $13.90 $15.30

Medical Records Coding Technician

$18.90 $20.39 $22.31

Medical Records Coding Technician

$17.09 $18.44 $20.19

Medical Secretary

$16.35 $17.79 $19.60

Medical Secretary

$14.14 $15.43 $17.05

Medical Transcriptionist

$16.03 $17.35 $19.00

Medical Transcriptionist

$14.01 $15.20 $16.69

Office Manager

$24.84 $27.29 $30.46

Office Manager

$21.66 $23.82 $26.65

Order Processing Clerk

$16.11 $17.33 $18.85

Order Processing Clerk

$13.93 $15.03 $16.39

Order Processing Supervisor

$28.54 $30.99 $34.14

Order Processing Supervisor

$24.94 $27.12 $29.96

Payroll Clerk

$20.20 $21.78 $23.81

Payroll Clerk

$17.66 $19.04 $20.85

Payroll Supervisor

$29.09 $31.78 $35.25

Payroll Supervisor

$25.43 $27.83 $30.96

Receptionist

$13.98 $15.12 $16.59

Receptionist

$12.04 $13.04 $14.37

Secretary

$16.27 $17.60 $19.27

Secretary

$14.08 $15.27 $16.76

Secretary (Bilingual)

$19.10 $20.98 $23.39

Secretary (Bilingual)

$16.61 $18.26 $20.40

Survey Worker, Marketing

$13.52 $14.53 $15.82

Survey Worker, Marketing

$11.65 $12.51 $13.68

Telemarketing Representative

$14.39 $15.56 $17.03

Telemarketing Representative

$12.51 $13.57 $14.89

Word Processor

$17.71 $19.02 $20.66

Word Processor

$15.51 $16.66 $18.14

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Georgia Lawrenceville, GA Job Title Accounting Clerk

Lithia Springs, GA Low Mid High $17.51 $18.81 $20.44

Job Title Accounting Clerk

Low Mid High $17.90 $19.22 $20.89

Accounts Payable Clerk

$18.13 $19.23 $20.61

Accounts Payable Clerk

$18.53 $19.66 $21.08

Accounts Payable Supervisor

$29.86 $32.43 $35.73

Accounts Payable Supervisor

$30.75 $33.45 $36.88

Accounts Receivable Clerk

$18.76 $19.89 $21.31

Accounts Receivable Clerk

$19.17 $20.33 $21.80

Accounts Receivable Supervisor

$28.22 $30.65 $33.76

Accounts Receivable Supervisor

$29.03 $31.58 $34.83

Administrative Assistant

$19.89 $21.71 $24.05

Administrative Assistant

$20.33 $22.22 $24.65

Administrative Assistant, CEO

$32.00 $35.17 $39.25

Administrative Assistant, CEO

$32.97 $36.29 $40.52

Administrative Secretary

$24.29 $26.52 $29.40

Administrative Secretary

$24.90 $27.25 $30.25

Assistant Buyer

$19.19 $20.70 $22.63

Assistant Buyer

$19.61 $21.17 $23.16

Banking Loan Clerk

$15.45 $16.62 $18.09

Banking Loan Clerk

$15.80 $17.00 $18.49

Banking Loan Processor

$18.54 $20.13 $22.16

Banking Loan Processor

$18.95 $20.59 $22.68

Banking Mortgage Clerk

$17.43 $18.95 $20.87

Banking Mortgage Clerk

$17.82 $19.37 $21.34

Benefits Clerk

$19.95 $21.52 $23.53

Benefits Clerk

$20.39 $22.02 $24.11

Billing Clerk

$17.44 $18.85 $20.61

Billing Clerk

$17.83 $19.26 $21.08

Bookkeeper

$17.32 $18.83 $20.74

Bookkeeper

$17.71 $19.25 $21.20

Call Center Representative (Complex Calls)

$19.23 $20.86 $22.97

Call Center Representative (Complex Calls)

$19.67 $21.38 $23.58

Call Center Representative (General Calls)

$13.29 $14.57 $16.19

Call Center Representative (General Calls)

$13.60 $14.90 $16.55

Call Center Representative (Specialized Calls)

$15.80 $17.07 $18.67

Call Center Representative (Specialized Calls)

$16.15 $17.45 $19.09

Call Center Sales Representative

$14.44 $15.61 $17.09

Call Center Sales Representative

$14.77 $15.96 $17.46

Call Center Supervisor

$26.90 $29.18 $32.13

Call Center Supervisor

$27.65 $30.04 $33.10

Cost Accounting Clerk

$17.93 $19.37 $21.18

Cost Accounting Clerk

$18.33 $19.80 $21.66

Credit & Collection Clerk

$17.00 $18.26 $19.85

Credit & Collection Clerk

$17.38 $18.67 $20.29

Customer Service Representative (General Calls)

$16.47 $17.93 $19.76

Customer Service Representative (General Calls)

$16.84 $18.33 $20.19

Customer Service Representative (Specialized Calls)

$23.31 $25.29 $27.85

Customer Service Representative (Specialized Calls)

$23.87 $25.96 $28.64

Customer Service Representative, Financial

$16.82 $18.41 $20.42

Customer Service Representative, Financial

$17.20 $18.82 $20.87

Customer Service Representative, Insurance (Commercial)

$20.43 $22.16 $24.40

Customer Service Representative, Insurance (Commercial)

$20.88 $22.69 $25.01

Customer Service Representative, Insurance (Personal)

$16.85 $18.33 $20.20

Customer Service Representative, Insurance (Personal)

$17.23 $18.74 $20.65

Data Entry Operator

$13.18 $14.16 $15.42

Data Entry Operator

$13.49 $14.49 $15.78

Data Entry Operator Lead

$17.01 $18.39 $20.12

Data Entry Operator Lead

$17.39 $18.80 $20.57

Data Entry Supervisor

$21.76 $23.47 $25.67

Data Entry Supervisor

$22.26 $24.05 $26.35

Executive Assistant

$29.55 $32.68 $36.71

Executive Assistant

$30.41 $33.69 $37.88

Export/Import Clerk

$17.76 $19.18 $20.97

Export/Import Clerk

$18.15 $19.60 $21.45

File Clerk

$14.38 $15.46 $16.84

File Clerk

$14.72 $15.82 $17.22

Front Desk Receptionist

$12.47 $13.53 $14.93

Front Desk Receptionist

$12.75 $13.85 $15.27

General Clerk

$15.69 $16.88 $18.37

General Clerk

$16.05 $17.26 $18.77

Help Desk Representative

$21.14 $23.21 $25.88

Help Desk Representative

$21.63 $23.78 $26.57

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.68 $20.17 $22.05

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$19.09 $20.62 $22.56

Insurance Billing Clerk

$16.44 $17.79 $19.47

Insurance Billing Clerk

$16.81 $18.18 $19.90

Insurance Claims Clerk

$15.76 $16.95 $18.45

Insurance Claims Clerk

$16.12 $17.33 $18.85

Insurance Claims Processor

$18.47 $19.95 $21.83

Insurance Claims Processor

$18.88 $20.40 $22.34

Inventory Clerk

$15.24 $16.39 $17.84

Inventory Clerk

$15.59 $16.76 $18.23

Legal Secretary

$23.99 $26.35 $29.40

Legal Secretary

$24.59 $27.07 $30.25

Mailroom Clerk

$14.11 $15.08 $16.31

Mailroom Clerk

$14.44 $15.43 $16.68

Medical Billing Clerk

$16.44 $17.79 $19.47

Medical Billing Clerk

$16.81 $18.18 $19.90

Medical Receptionist

$13.82 $14.85 $16.18

Medical Receptionist

$14.15 $15.20 $16.55

Medical Records Administrator

$43.24 $46.69 $51.07

Medical Records Administrator

$44.65 $48.20 $52.70

Medical Records Clerk

$14.33 $15.51 $17.02

Medical Records Clerk

$14.66 $15.87 $17.41

Medical Records Coding Technician

$18.96 $20.46 $22.38

Medical Records Coding Technician

$19.39 $20.93 $22.93

Medical Secretary

$16.40 $17.85 $19.67

Medical Secretary

$16.77 $18.25 $20.10

Medical Transcriptionist

$16.08 $17.40 $19.06

Medical Transcriptionist

$16.45 $17.79 $19.48

Office Manager

$24.93 $27.39 $30.56

Office Manager

$25.57 $28.16 $31.48

Order Processing Clerk

$16.16 $17.38 $18.91

Order Processing Clerk

$16.53 $17.77 $19.33

Order Processing Supervisor

$28.64 $31.10 $34.26

Order Processing Supervisor

$29.46 $32.05 $35.35

Payroll Clerk

$20.27 $21.86 $23.90

Payroll Clerk

$20.72 $22.37 $24.49

Payroll Supervisor

$29.19 $31.89 $35.37

Payroll Supervisor

$30.04 $32.89 $36.51

Receptionist

$14.03 $15.17 $16.64

Receptionist

$14.35 $15.53 $17.02

Secretary

$16.33 $17.66 $19.34

Secretary

$16.70 $18.06 $19.76

Secretary (Bilingual)

$19.17 $21.05 $23.47

Secretary (Bilingual)

$19.59 $21.54 $24.05

Survey Worker, Marketing

$13.57 $14.58 $15.87

Survey Worker, Marketing

$13.89 $14.92 $16.24

Telemarketing Representative

$14.44 $15.61 $17.09

Telemarketing Representative

$14.77 $15.96 $17.46

Word Processor

$17.77 $19.08 $20.73

Word Processor

$18.17 $19.50 $21.20

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Georgia Macon, GA

Milledgeville, GA

Job Title Accounting Clerk

Low Mid High $16.06 $17.29 $18.83

Job Title Accounting Clerk

Low Mid High $15.26 $16.41 $17.87

Accounts Payable Clerk

$16.65 $17.69 $18.99

Accounts Payable Clerk

$15.82 $16.79 $18.02

Accounts Payable Supervisor

$27.81 $30.28 $33.44

Accounts Payable Supervisor

$26.10 $28.39 $31.37

Accounts Receivable Clerk

$17.25 $18.31 $19.65

Accounts Receivable Clerk

$16.38 $17.37 $18.64

Accounts Receivable Supervisor

$26.24 $28.57 $31.55

Accounts Receivable Supervisor

$24.64 $26.79 $29.59

Administrative Assistant

$18.24 $19.94 $22.14

Administrative Assistant

$17.31 $18.90 $20.97

Administrative Assistant, CEO

$29.72 $32.77 $36.69

Administrative Assistant, CEO

$28.05 $30.92 $34.67

Administrative Secretary

$22.38 $24.49 $27.23

Administrative Secretary

$21.19 $23.15 $25.72

Assistant Buyer

$17.65 $19.07 $20.88

Assistant Buyer

$16.76 $18.09 $19.80

Banking Loan Clerk

$14.12 $15.27 $16.68

Banking Loan Clerk

$13.35 $14.40 $15.72

Banking Loan Processor

$17.11 $18.61 $20.52

Banking Loan Processor

$16.12 $17.52 $19.31

Banking Mortgage Clerk

$16.04 $17.50 $19.30

Banking Mortgage Clerk

$15.13 $16.48 $18.17

Benefits Clerk

$18.45 $19.92 $21.82

Benefits Clerk

$17.37 $18.74 $20.51

Billing Clerk

$15.99 $17.33 $18.99

Billing Clerk

$15.20 $16.45 $18.02

Bookkeeper

$15.87 $17.31 $19.11

Bookkeeper

$15.09 $16.44 $18.13

Call Center Representative (Complex Calls)

$17.80 $19.34 $21.34

Call Center Representative (Complex Calls)

$16.75 $18.17 $20.04

Call Center Representative (General Calls)

$12.13 $13.37 $14.93

Call Center Representative (General Calls)

$11.48 $12.61 $14.07

Call Center Representative (Specialized Calls)

$14.56 $15.76 $17.27

Call Center Representative (Specialized Calls)

$13.72 $14.84 $16.26

Call Center Sales Representative

$13.18 $14.31 $15.70

Call Center Sales Representative

$12.57 $13.62 $14.95

Call Center Supervisor

$25.13 $27.35 $30.20

Call Center Supervisor

$24.05 $26.15 $28.89

Cost Accounting Clerk

$16.46 $17.82 $19.52

Cost Accounting Clerk

$15.64 $16.91 $18.52

Credit & Collection Clerk

$15.56 $16.78 $18.28

Credit & Collection Clerk

$14.80 $15.93 $17.35

Customer Service Representative (General Calls)

$15.12 $16.53 $18.26

Customer Service Representative (General Calls)

$14.27 $15.57 $17.20

Customer Service Representative (Specialized Calls)

$21.60 $23.49 $25.93

Customer Service Representative (Specialized Calls)

$20.31 $22.05 $24.32

Customer Service Representative, Financial

$15.46 $16.99 $18.88

Customer Service Representative, Financial

$14.58 $16.00 $17.78

Customer Service Representative, Insurance (Commercial)

$18.89 $20.52 $22.64

Customer Service Representative, Insurance (Commercial)

$17.79 $19.30 $21.27

Customer Service Representative, Insurance (Personal)

$15.49 $16.91 $18.68

Customer Service Representative, Insurance (Personal)

$14.61 $15.93 $17.59

Data Entry Operator

$11.94 $12.84 $14.04

Data Entry Operator

$11.47 $12.30 $13.44

Data Entry Operator Lead

$15.58 $16.89 $18.52

Data Entry Operator Lead

$14.88 $16.11 $17.66

Data Entry Supervisor

$20.11 $21.72 $23.80

Data Entry Supervisor

$18.95 $20.44 $22.38

Executive Assistant

$27.38 $30.38 $34.24

Executive Assistant

$25.85 $28.66 $32.33

Export/Import Clerk

$16.29 $17.64 $19.33

Export/Import Clerk

$15.48 $16.74 $18.34

File Clerk

$13.10 $14.15 $15.48

File Clerk

$12.40 $13.36 $14.61

Front Desk Receptionist

$11.32 $12.29 $13.62

Front Desk Receptionist

$10.78 $11.65 $12.89

General Clerk

$14.31 $15.45 $16.87

General Clerk

$13.68 $14.75 $16.10

Help Desk Representative

$18.82 $20.71 $23.18

Help Desk Representative

$18.59 $20.41 $22.81

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.25 $18.64 $20.42

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$16.25 $17.55 $19.21

Insurance Billing Clerk

$15.03 $16.32 $17.92

Insurance Billing Clerk

$14.30 $15.50 $17.01

Insurance Claims Clerk

$14.37 $15.52 $16.95

Insurance Claims Clerk

$13.74 $14.82 $16.17

Insurance Claims Processor

$16.65 $18.00 $19.72

Insurance Claims Processor

$16.34 $17.64 $19.31

Inventory Clerk

$13.93 $15.06 $16.46

Inventory Clerk

$13.36 $14.41 $15.74

Legal Secretary

$22.09 $24.33 $27.23

Legal Secretary

$20.92 $23.00 $25.72

Mailroom Clerk

$12.80 $13.72 $14.91

Mailroom Clerk

$12.27 $13.13 $14.25

Medical Billing Clerk

$15.03 $16.32 $17.92

Medical Billing Clerk

$14.30 $15.50 $17.01

Medical Receptionist

$12.47 $13.45 $14.71

Medical Receptionist

$11.92 $12.81 $14.00

Medical Records Administrator

$40.01 $43.23 $47.33

Medical Records Administrator

$38.41 $41.58 $45.62

Medical Records Clerk

$13.38 $14.54 $16.02

Medical Records Clerk

$12.86 $13.96 $15.36

Medical Records Coding Technician

$17.90 $19.33 $21.18

Medical Records Coding Technician

$17.15 $18.50 $20.26

Medical Secretary

$14.93 $16.32 $18.03

Medical Secretary

$14.20 $15.49 $17.11

Medical Transcriptionist

$14.84 $16.13 $17.71

Medical Transcriptionist

$14.07 $15.26 $16.75

Office Manager

$23.10 $25.45 $28.48

Office Manager

$21.73 $23.89 $26.73

Order Processing Clerk

$14.82 $16.01 $17.46

Order Processing Clerk

$13.99 $15.09 $16.45

Order Processing Supervisor

$26.64 $29.00 $32.03

Order Processing Supervisor

$25.01 $27.20 $30.04

Payroll Clerk

$18.67 $20.15 $22.08

Payroll Clerk

$17.72 $19.10 $20.91

Payroll Supervisor

$27.17 $29.76 $33.10

Payroll Supervisor

$25.50 $27.91 $31.05

Receptionist

$12.76 $13.86 $15.28

Receptionist

$12.10 $13.10 $14.42

Secretary

$14.86 $16.14 $17.72

Secretary

$14.13 $15.33 $16.82

Secretary (Bilingual)

$17.56 $19.33 $21.60

Secretary (Bilingual)

$16.67 $18.32 $20.46

Survey Worker, Marketing

$12.33 $13.29 $14.54

Survey Worker, Marketing

$11.70 $12.57 $13.73

Telemarketing Representative

$13.18 $14.31 $15.70

Telemarketing Representative

$12.57 $13.62 $14.95

Word Processor

$16.30 $17.54 $19.09

Word Processor

$15.56 $16.72 $18.20

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Georgia Newnan, GA Job Title Accounting Clerk

Norcross/Duluth, GA Low Mid High $17.36 $18.65 $20.26

Job Title Accounting Clerk

Low Mid High $17.41 $18.70 $20.32

Accounts Payable Clerk

$17.98 $19.07 $20.44

Accounts Payable Clerk

$18.03 $19.12 $20.50

Accounts Payable Supervisor

$29.61 $32.16 $35.43

Accounts Payable Supervisor

$29.69 $32.24 $35.53

Accounts Receivable Clerk

$18.60 $19.72 $21.13

Accounts Receivable Clerk

$18.66 $19.77 $21.19

Accounts Receivable Supervisor

$27.98 $30.39 $33.48

Accounts Receivable Supervisor

$28.06 $30.47 $33.57

Administrative Assistant

$19.72 $21.52 $23.84

Administrative Assistant

$19.78 $21.58 $23.91

Administrative Assistant, CEO

$31.73 $34.88 $38.93

Administrative Assistant, CEO

$31.82 $34.97 $39.03

Administrative Secretary

$24.09 $26.30 $29.15

Administrative Secretary

$24.15 $26.37 $29.23

Assistant Buyer

$19.02 $20.52 $22.43

Assistant Buyer

$19.08 $20.58 $22.50

Banking Loan Clerk

$15.31 $16.47 $17.94

Banking Loan Clerk

$15.36 $16.53 $17.99

Banking Loan Processor

$18.38 $19.96 $21.97

Banking Loan Processor

$18.43 $20.02 $22.03

Banking Mortgage Clerk

$17.28 $18.79 $20.69

Banking Mortgage Clerk

$17.33 $18.84 $20.75

Benefits Clerk

$19.78 $21.34 $23.33

Benefits Clerk

$19.84 $21.40 $23.40

Billing Clerk

$17.29 $18.69 $20.44

Billing Clerk

$17.34 $18.74 $20.50

Bookkeeper

$17.17 $18.67 $20.56

Bookkeeper

$17.22 $18.73 $20.62

Call Center Representative (Complex Calls)

$19.06 $20.68 $22.77

Call Center Representative (Complex Calls)

$19.12 $20.74 $22.84

Call Center Representative (General Calls)

$13.17 $14.44 $16.05

Call Center Representative (General Calls)

$13.22 $14.49 $16.10

Call Center Representative (Specialized Calls)

$15.66 $16.92 $18.51

Call Center Representative (Specialized Calls)

$15.71 $16.97 $18.56

Call Center Sales Representative

$14.32 $15.48 $16.94

Call Center Sales Representative

$14.36 $15.53 $16.99

Call Center Supervisor

$26.68 $28.95 $31.86

Call Center Supervisor

$26.75 $29.02 $31.95

Cost Accounting Clerk

$17.78 $19.20 $21.00

Cost Accounting Clerk

$17.83 $19.26 $21.05

Credit & Collection Clerk

$16.85 $18.11 $19.68

Credit & Collection Clerk

$16.90 $18.16 $19.74

Customer Service Representative (General Calls)

$16.33 $17.78 $19.59

Customer Service Representative (General Calls)

$16.38 $17.83 $19.65

Customer Service Representative (Specialized Calls)

$23.10 $25.08 $27.61

Customer Service Representative (Specialized Calls)

$23.17 $25.14 $27.69

Customer Service Representative, Financial

$16.67 $18.26 $20.24

Customer Service Representative, Financial

$16.72 $18.31 $20.30

Customer Service Representative, Insurance (Commercial)

$20.25 $21.97 $24.19

Customer Service Representative, Insurance (Commercial)

$20.31 $22.03 $24.25

Customer Service Representative, Insurance (Personal)

$16.70 $18.18 $20.02

Customer Service Representative, Insurance (Personal)

$16.75 $18.23 $20.08

Data Entry Operator

$13.06 $14.03 $15.28

Data Entry Operator

$13.11 $14.08 $15.33

Data Entry Operator Lead

$16.86 $18.23 $19.95

Data Entry Operator Lead

$16.92 $18.28 $20.00

Data Entry Supervisor

$21.57 $23.27 $25.45

Data Entry Supervisor

$21.63 $23.33 $25.52

Executive Assistant

$29.31 $32.40 $36.40

Executive Assistant

$29.38 $32.49 $36.50

Export/Import Clerk

$17.60 $19.01 $20.79

Export/Import Clerk

$17.66 $19.07 $20.85

File Clerk

$14.25 $15.32 $16.70

File Clerk

$14.29 $15.37 $16.75

Front Desk Receptionist

$12.35 $13.40 $14.79

Front Desk Receptionist

$12.39 $13.45 $14.84

General Clerk

$15.55 $16.73 $18.21

General Clerk

$15.60 $16.78 $18.26

Help Desk Representative

$20.96 $23.01 $25.67

Help Desk Representative

$21.02 $23.07 $25.73

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.52 $19.99 $21.86

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.58 $20.05 $21.92

Insurance Billing Clerk

$16.30 $17.63 $19.30

Insurance Billing Clerk

$16.35 $17.69 $19.36

Insurance Claims Clerk

$15.62 $16.81 $18.29

Insurance Claims Clerk

$15.67 $16.86 $18.34

Insurance Claims Processor

$18.31 $19.78 $21.64

Insurance Claims Processor

$18.37 $19.83 $21.70

Inventory Clerk

$15.10 $16.25 $17.69

Inventory Clerk

$15.15 $16.30 $17.74

Legal Secretary

$23.78 $26.13 $29.15

Legal Secretary

$23.85 $26.20 $29.23

Mailroom Clerk

$13.98 $14.95 $16.17

Mailroom Clerk

$14.03 $14.99 $16.22

Medical Billing Clerk

$16.30 $17.63 $19.30

Medical Billing Clerk

$16.35 $17.69 $19.36

Medical Receptionist

$13.69 $14.72 $16.04

Medical Receptionist

$13.74 $14.77 $16.09

Medical Records Administrator

$42.86 $46.28 $50.64

Medical Records Administrator

$42.98 $46.42 $50.78

Medical Records Clerk

$14.20 $15.38 $16.88

Medical Records Clerk

$14.25 $15.43 $16.93

Medical Records Coding Technician

$18.80 $20.28 $22.19

Medical Records Coding Technician

$18.85 $20.34 $22.25

Medical Secretary

$16.26 $17.70 $19.50

Medical Secretary

$16.31 $17.75 $19.55

Medical Transcriptionist

$15.94 $17.25 $18.90

Medical Transcriptionist

$15.99 $17.31 $18.95

Office Manager

$24.71 $27.15 $30.31

Office Manager

$24.78 $27.23 $30.39

Order Processing Clerk

$16.02 $17.23 $18.75

Order Processing Clerk

$16.07 $17.29 $18.80

Order Processing Supervisor

$28.40 $30.84 $33.97

Order Processing Supervisor

$28.47 $30.92 $34.06

Payroll Clerk

$20.09 $21.67 $23.69

Payroll Clerk

$20.15 $21.73 $23.76

Payroll Supervisor

$28.94 $31.62 $35.08

Payroll Supervisor

$29.02 $31.71 $35.17

Receptionist

$13.90 $15.04 $16.50

Receptionist

$13.94 $15.09 $16.55

Secretary

$16.19 $17.51 $19.17

Secretary

$16.24 $17.56 $19.23

Secretary (Bilingual)

$19.00 $20.87 $23.27

Secretary (Bilingual)

$19.06 $20.93 $23.34

Survey Worker, Marketing

$13.44 $14.44 $15.73

Survey Worker, Marketing

$13.49 $14.49 $15.78

Telemarketing Representative

$14.32 $15.48 $16.94

Telemarketing Representative

$14.36 $15.53 $16.99

Word Processor

$17.62 $18.92 $20.55

Word Processor

$17.67 $18.97 $20.61

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Georgia Peachtree City, GA

Rome, GA

Job Title Accounting Clerk

Low Mid High $17.90 $19.22 $20.89

Job Title Accounting Clerk

Low Mid High $15.99 $17.21 $18.74

Accounts Payable Clerk

$18.53 $19.65 $21.07

Accounts Payable Clerk

$16.58 $17.61 $18.91

Accounts Payable Supervisor

$30.74 $33.44 $36.87

Accounts Payable Supervisor

$27.31 $29.70 $32.80

Accounts Receivable Clerk

$19.17 $20.33 $21.79

Accounts Receivable Clerk

$17.17 $18.23 $19.56

Accounts Receivable Supervisor

$29.02 $31.57 $34.82

Accounts Receivable Supervisor

$25.79 $28.04 $30.95

Administrative Assistant

$20.33 $22.21 $24.64

Administrative Assistant

$18.11 $19.79 $21.96

Administrative Assistant, CEO

$32.96 $36.28 $40.51

Administrative Assistant, CEO

$29.37 $32.37 $36.24

Administrative Secretary

$24.90 $27.24 $30.24

Administrative Secretary

$22.19 $24.25 $26.93

Assistant Buyer

$19.60 $21.16 $23.16

Assistant Buyer

$17.57 $18.98 $20.78

Banking Loan Clerk

$15.80 $16.99 $18.49

Banking Loan Clerk

$14.11 $15.23 $16.64

Banking Loan Processor

$18.94 $20.58 $22.67

Banking Loan Processor

$17.06 $18.56 $20.46

Banking Mortgage Clerk

$17.81 $19.36 $21.33

Banking Mortgage Clerk

$16.00 $17.45 $19.25

Benefits Clerk

$20.39 $22.02 $24.10

Benefits Clerk

$18.39 $19.85 $21.74

Billing Clerk

$17.82 $19.26 $21.07

Billing Clerk

$15.93 $17.25 $18.91

Bookkeeper

$17.70 $19.24 $21.20

Bookkeeper

$15.81 $17.24 $19.02

Call Center Representative (Complex Calls)

$19.66 $21.38 $23.57

Call Center Representative (Complex Calls)

$17.74 $19.26 $21.24

Call Center Representative (General Calls)

$13.60 $14.90 $16.55

Call Center Representative (General Calls)

$12.12 $13.34 $14.89

Call Center Representative (Specialized Calls)

$16.14 $17.44 $19.09

Call Center Representative (Specialized Calls)

$14.52 $15.72 $17.22

Call Center Sales Representative

$14.76 $15.96 $17.46

Call Center Sales Representative

$12.88 $13.97 $15.33

Call Center Supervisor

$27.64 $30.04 $33.09

Call Center Supervisor

$24.44 $26.57 $29.33

Cost Accounting Clerk

$18.32 $19.79 $21.65

Cost Accounting Clerk

$16.39 $17.74 $19.43

Credit & Collection Clerk

$17.37 $18.66 $20.29

Credit & Collection Clerk

$15.50 $16.70 $18.20

Customer Service Representative (General Calls)

$16.84 $18.32 $20.19

Customer Service Representative (General Calls)

$15.09 $16.48 $18.21

Customer Service Representative (Specialized Calls)

$23.86 $25.96 $28.63

Customer Service Representative (Specialized Calls)

$21.52 $23.38 $25.78

Customer Service Representative, Financial

$17.19 $18.82 $20.87

Customer Service Representative, Financial

$15.42 $16.94 $18.83

Customer Service Representative, Insurance (Commercial)

$20.88 $22.68 $25.01

Customer Service Representative, Insurance (Commercial)

$18.84 $20.45 $22.54

Customer Service Representative, Insurance (Personal)

$17.22 $18.73 $20.64

Customer Service Representative, Insurance (Personal)

$15.45 $16.87 $18.62

Data Entry Operator

$13.49 $14.49 $15.77

Data Entry Operator

$11.94 $12.83 $14.01

Data Entry Operator Lead

$17.39 $18.79 $20.56

Data Entry Operator Lead

$15.52 $16.82 $18.45

Data Entry Supervisor

$22.26 $24.05 $26.34

Data Entry Supervisor

$19.81 $21.38 $23.42

Executive Assistant

$30.40 $33.68 $37.87

Executive Assistant

$27.08 $30.01 $33.82

Export/Import Clerk

$18.14 $19.60 $21.44

Export/Import Clerk

$16.22 $17.56 $19.24

File Clerk

$14.71 $15.82 $17.22

File Clerk

$13.10 $14.13 $15.45

Front Desk Receptionist

$12.75 $13.84 $15.27

Front Desk Receptionist

$11.34 $12.30 $13.61

General Clerk

$16.05 $17.25 $18.77

General Clerk

$14.27 $15.40 $16.81

Help Desk Representative

$21.62 $23.78 $26.56

Help Desk Representative

$18.42 $20.26 $22.65

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$19.09 $20.61 $22.56

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.20 $18.59 $20.35

Insurance Billing Clerk

$16.81 $18.18 $19.89

Insurance Billing Clerk

$14.97 $16.25 $17.84

Insurance Claims Clerk

$16.12 $17.33 $18.85

Insurance Claims Clerk

$14.34 $15.47 $16.88

Insurance Claims Processor

$18.87 $20.39 $22.34

Insurance Claims Processor

$16.58 $17.92 $19.64

Inventory Clerk

$15.58 $16.75 $18.23

Inventory Clerk

$13.90 $15.00 $16.38

Legal Secretary

$24.58 $27.06 $30.24

Legal Secretary

$21.90 $24.09 $26.93

Mailroom Clerk

$14.44 $15.43 $16.68

Mailroom Clerk

$12.79 $13.69 $14.86

Medical Billing Clerk

$16.81 $18.18 $19.89

Medical Billing Clerk

$14.97 $16.25 $17.84

Medical Receptionist

$14.14 $15.20 $16.54

Medical Receptionist

$12.43 $13.38 $14.62

Medical Records Administrator

$44.64 $48.19 $52.69

Medical Records Administrator

$39.55 $42.76 $46.85

Medical Records Clerk

$14.66 $15.87 $17.40

Medical Records Clerk

$13.26 $14.39 $15.84

Medical Records Coding Technician

$19.38 $20.93 $22.92

Medical Records Coding Technician

$17.69 $19.11 $20.93

Medical Secretary

$16.77 $18.24 $20.10

Medical Secretary

$14.83 $16.20 $17.90

Medical Transcriptionist

$16.44 $17.79 $19.48

Medical Transcriptionist

$14.64 $15.89 $17.44

Office Manager

$25.56 $28.15 $31.48

Office Manager

$22.73 $25.01 $27.96

Order Processing Clerk

$16.53 $17.77 $19.32

Order Processing Clerk

$14.79 $15.96 $17.41

Order Processing Supervisor

$29.46 $32.05 $35.34

Order Processing Supervisor

$26.17 $28.46 $31.41

Payroll Clerk

$20.71 $22.36 $24.48

Payroll Clerk

$18.58 $20.06 $21.96

Payroll Supervisor

$30.04 $32.88 $36.50

Payroll Supervisor

$26.68 $29.20 $32.46

Receptionist

$14.35 $15.52 $17.01

Receptionist

$12.77 $13.85 $15.25

Secretary

$16.69 $18.05 $19.76

Secretary

$14.77 $16.03 $17.59

Secretary (Bilingual)

$19.58 $21.53 $24.04

Secretary (Bilingual)

$17.44 $19.18 $21.42

Survey Worker, Marketing

$13.88 $14.91 $16.23

Survey Worker, Marketing

$12.34 $13.28 $14.52

Telemarketing Representative

$14.76 $15.96 $17.46

Telemarketing Representative

$12.88 $13.97 $15.33

Word Processor

$18.16 $19.50 $21.19

Word Processor

$16.25 $17.47 $19.02

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Georgia Savannah, GA Job Title Accounting Clerk

Stockbridge/Morrow, GA Low Mid High $16.65 $17.88 $19.43

Job Title Accounting Clerk

Low Mid High $17.90 $19.22 $20.89

Accounts Payable Clerk

$17.24 $18.28 $19.60

Accounts Payable Clerk

$18.53 $19.65 $21.07

Accounts Payable Supervisor

$28.19 $30.60 $33.72

Accounts Payable Supervisor

$30.74 $33.44 $36.88

Accounts Receivable Clerk

$17.84 $18.91 $20.26

Accounts Receivable Clerk

$19.17 $20.33 $21.80

Accounts Receivable Supervisor

$26.65 $28.92 $31.86

Accounts Receivable Supervisor

$29.02 $31.58 $34.82

Administrative Assistant

$18.85 $20.56 $22.77

Administrative Assistant

$20.33 $22.21 $24.64

Administrative Assistant, CEO

$30.28 $33.29 $37.19

Administrative Assistant, CEO

$32.97 $36.28 $40.51

Administrative Secretary

$23.00 $25.10 $27.82

Administrative Secretary

$24.90 $27.25 $30.24

Assistant Buyer

$18.25 $19.67 $21.51

Assistant Buyer

$19.61 $21.17 $23.16

Banking Loan Clerk

$14.57 $15.68 $17.08

Banking Loan Clerk

$15.80 $16.99 $18.49

Banking Loan Processor

$17.50 $19.00 $20.91

Banking Loan Processor

$18.94 $20.58 $22.67

Banking Mortgage Clerk

$16.45 $17.88 $19.69

Banking Mortgage Clerk

$17.81 $19.37 $21.33

Benefits Clerk

$18.83 $20.30 $22.19

Benefits Clerk

$20.39 $22.02 $24.11

Billing Clerk

$16.58 $17.92 $19.60

Billing Clerk

$17.83 $19.26 $21.07

Bookkeeper

$16.47 $17.90 $19.72

Bookkeeper

$17.70 $19.25 $21.20

Call Center Representative (Complex Calls)

$18.14 $19.67 $21.65

Call Center Representative (Complex Calls)

$19.67 $21.38 $23.58

Call Center Representative (General Calls)

$12.54 $13.75 $15.29

Call Center Representative (General Calls)

$13.60 $14.90 $16.55

Call Center Representative (Specialized Calls)

$14.91 $16.11 $17.62

Call Center Representative (Specialized Calls)

$16.15 $17.45 $19.09

Call Center Sales Representative

$13.36 $14.45 $15.83

Call Center Sales Representative

$14.76 $15.96 $17.46

Call Center Supervisor

$25.22 $27.37 $30.16

Call Center Supervisor

$27.65 $30.04 $33.10

Cost Accounting Clerk

$17.05 $18.41 $20.13

Cost Accounting Clerk

$18.33 $19.79 $21.65

Credit & Collection Clerk

$16.16 $17.36 $18.88

Credit & Collection Clerk

$17.38 $18.67 $20.29

Customer Service Representative (General Calls)

$15.54 $16.92 $18.65

Customer Service Representative (General Calls)

$16.84 $18.32 $20.19

Customer Service Representative (Specialized Calls)

$21.98 $23.83 $26.24

Customer Service Representative (Specialized Calls)

$23.87 $25.96 $28.63

Customer Service Representative, Financial

$15.87 $17.38 $19.27

Customer Service Representative, Financial

$17.19 $18.82 $20.87

Customer Service Representative, Insurance (Commercial)

$19.28 $20.90 $23.00

Customer Service Representative, Insurance (Commercial)

$20.88 $22.69 $25.01

Customer Service Representative, Insurance (Personal)

$15.90 $17.30 $19.06

Customer Service Representative, Insurance (Personal)

$17.23 $18.74 $20.64

Data Entry Operator

$12.53 $13.44 $14.65

Data Entry Operator

$13.49 $14.49 $15.77

Data Entry Operator Lead

$16.17 $17.48 $19.13

Data Entry Operator Lead

$17.39 $18.79 $20.57

Data Entry Supervisor

$20.58 $22.18 $24.25

Data Entry Supervisor

$22.26 $24.05 $26.34

Executive Assistant

$27.96 $30.91 $34.76

Executive Assistant

$30.41 $33.68 $37.87

Export/Import Clerk

$16.88 $18.23 $19.94

Export/Import Clerk

$18.15 $19.60 $21.44

File Clerk

$13.57 $14.58 $15.90

File Clerk

$14.71 $15.82 $17.22

Front Desk Receptionist

$11.78 $12.76 $14.08

Front Desk Receptionist

$12.75 $13.85 $15.27

General Clerk

$14.91 $16.04 $17.46

General Clerk

$16.05 $17.26 $18.77

Help Desk Representative

$19.60 $21.49 $23.97

Help Desk Representative

$21.63 $23.78 $26.56

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.64 $19.03 $20.81

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$19.09 $20.62 $22.56

Insurance Billing Clerk

$15.63 $16.91 $18.51

Insurance Billing Clerk

$16.81 $18.18 $19.90

Insurance Claims Clerk

$14.97 $16.11 $17.54

Insurance Claims Clerk

$16.12 $17.33 $18.85

Insurance Claims Processor

$17.64 $19.03 $20.80

Insurance Claims Processor

$18.88 $20.39 $22.34

Inventory Clerk

$14.77 $15.89 $17.30

Inventory Clerk

$15.58 $16.76 $18.23

Legal Secretary

$22.71 $24.93 $27.82

Legal Secretary

$24.58 $27.06 $30.24

Mailroom Clerk

$13.40 $14.32 $15.50

Mailroom Clerk

$14.44 $15.43 $16.68

Medical Billing Clerk

$15.63 $16.91 $18.51

Medical Billing Clerk

$16.81 $18.18 $19.90

Medical Receptionist

$13.09 $14.06 $15.32

Medical Receptionist

$14.14 $15.20 $16.54

Medical Records Administrator

$40.70 $43.95 $48.09

Medical Records Administrator

$44.65 $48.20 $52.70

Medical Records Clerk

$13.77 $14.91 $16.36

Medical Records Clerk

$14.66 $15.87 $17.40

Medical Records Coding Technician

$18.22 $19.64 $21.48

Medical Records Coding Technician

$19.38 $20.93 $22.92

Medical Secretary

$15.53 $16.91 $18.64

Medical Secretary

$16.77 $18.24 $20.10

Medical Transcriptionist

$15.26 $16.51 $18.08

Medical Transcriptionist

$16.45 $17.79 $19.48

Office Manager

$23.55 $25.85 $28.85

Office Manager

$25.56 $28.16 $31.48

Order Processing Clerk

$15.25 $16.40 $17.85

Order Processing Clerk

$16.53 $17.77 $19.32

Order Processing Supervisor

$27.04 $29.34 $32.33

Order Processing Supervisor

$29.46 $32.05 $35.34

Payroll Clerk

$19.27 $20.77 $22.71

Payroll Clerk

$20.72 $22.37 $24.48

Payroll Supervisor

$27.56 $30.09 $33.38

Payroll Supervisor

$30.04 $32.88 $36.50

Receptionist

$13.24 $14.31 $15.71

Receptionist

$14.35 $15.52 $17.01

Secretary

$15.46 $16.73 $18.32

Secretary

$16.70 $18.05 $19.76

Secretary (Bilingual)

$18.16 $19.94 $22.23

Secretary (Bilingual)

$19.59 $21.53 $24.04

Survey Worker, Marketing

$12.81 $13.75 $14.98

Survey Worker, Marketing

$13.88 $14.92 $16.24

Telemarketing Representative

$13.36 $14.45 $15.83

Telemarketing Representative

$14.76 $15.96 $17.46

Word Processor

$16.89 $18.13 $19.71

Word Processor

$18.16 $19.50 $21.20

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Illinois Bloomington, IL

Chicago, IL

Job Title Accounting Clerk

Low Mid High $17.44 $18.75 $20.37

Job Title Accounting Clerk

Low Mid High $19.43 $20.89 $22.64

Accounts Payable Clerk

$18.07 $19.17 $20.55

Accounts Payable Clerk

$20.13 $21.35 $22.83

Accounts Payable Supervisor

$29.56 $32.11 $35.39

Accounts Payable Supervisor

$33.07 $35.90 $39.45

Accounts Receivable Clerk

$18.70 $19.83 $21.24

Accounts Receivable Clerk

$20.83 $22.06 $23.58

Accounts Receivable Supervisor

$27.94 $30.34 $33.43

Accounts Receivable Supervisor

$31.25 $33.95 $37.34

Administrative Assistant

$19.86 $21.66 $23.99

Administrative Assistant

$22.02 $23.95 $26.47

Administrative Assistant, CEO

$32.10 $35.40 $39.64

Administrative Assistant, CEO

$35.14 $38.51 $42.74

Administrative Secretary

$24.24 $26.50 $29.43

Administrative Secretary

$26.73 $29.19 $32.32

Assistant Buyer

$19.13 $20.63 $22.54

Assistant Buyer

$21.30 $22.92 $25.00

Banking Loan Clerk

$15.22 $16.44 $17.94

Banking Loan Clerk

$17.03 $18.46 $20.14

Banking Loan Processor

$18.39 $19.96 $21.96

Banking Loan Processor

$20.64 $22.38 $24.55

Banking Mortgage Clerk

$17.26 $18.80 $20.69

Banking Mortgage Clerk

$19.38 $21.10 $23.16

Benefits Clerk

$19.79 $21.33 $23.31

Benefits Clerk

$22.18 $23.86 $26.05

Billing Clerk

$17.37 $18.79 $20.55

Billing Clerk

$19.34 $20.94 $22.83

Bookkeeper

$17.24 $18.78 $20.67

Bookkeeper

$19.20 $20.92 $22.96

Call Center Representative (Complex Calls)

$19.06 $20.67 $22.77

Call Center Representative (Complex Calls)

$21.32 $23.11 $25.44

Call Center Representative (General Calls)

$13.08 $14.41 $16.05

Call Center Representative (General Calls)

$14.62 $16.17 $18.03

Call Center Representative (Specialized Calls)

$15.66 $16.93 $18.51

Call Center Representative (Specialized Calls)

$17.58 $19.01 $20.72

Call Center Sales Representative

$14.11 $15.30 $16.74

Call Center Sales Representative

$16.16 $17.58 $19.21

Call Center Supervisor

$26.63 $28.92 $31.86

Call Center Supervisor

$29.52 $32.01 $35.17

Cost Accounting Clerk

$17.87 $19.31 $21.10

Cost Accounting Clerk

$19.91 $21.50 $23.43

Credit & Collection Clerk

$16.91 $18.21 $19.79

Credit & Collection Clerk

$18.83 $20.30 $22.02

Customer Service Representative (General Calls)

$16.28 $17.78 $19.60

Customer Service Representative (General Calls)

$18.25 $19.98 $21.97

Customer Service Representative (Specialized Calls)

$23.09 $25.07 $27.64

Customer Service Representative (Specialized Calls)

$25.80 $28.03 $30.88

Customer Service Representative, Financial

$16.64 $18.26 $20.25

Customer Service Representative, Financial

$18.67 $20.52 $22.68

Customer Service Representative, Insurance (Commercial)

$20.26 $21.96 $24.17

Customer Service Representative, Insurance (Commercial)

$22.69 $24.56 $27.01

Customer Service Representative, Insurance (Personal)

$16.67 $18.18 $20.03

Customer Service Representative, Insurance (Personal)

$18.70 $20.43 $22.45

Data Entry Operator

$13.19 $14.19 $15.50

Data Entry Operator

$14.59 $15.70 $17.16

Data Entry Operator Lead

$17.16 $18.59 $20.33

Data Entry Operator Lead

$19.07 $20.66 $22.54

Data Entry Supervisor

$21.59 $23.25 $25.42

Data Entry Supervisor

$24.09 $25.96 $28.39

Executive Assistant

$29.58 $32.81 $36.98

Executive Assistant

$32.49 $35.87 $40.12

Export/Import Clerk

$17.69 $19.12 $20.90

Export/Import Clerk

$19.70 $21.30 $23.22

File Clerk

$14.13 $15.25 $16.66

File Clerk

$15.79 $17.09 $18.69

Front Desk Receptionist

$12.26 $13.29 $14.69

Front Desk Receptionist

$13.75 $14.85 $16.42

General Clerk

$15.78 $17.04 $18.56

General Clerk

$17.49 $18.94 $20.62

Help Desk Representative

$21.14 $23.16 $25.82

Help Desk Representative

$22.93 $25.04 $27.83

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.53 $20.00 $21.85

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$20.80 $22.41 $24.43

Insurance Billing Clerk

$16.33 $17.72 $19.41

Insurance Billing Clerk

$18.17 $19.76 $21.61

Insurance Claims Clerk

$15.85 $17.11 $18.64

Insurance Claims Clerk

$17.57 $19.03 $20.71

Insurance Claims Processor

$17.87 $19.24 $21.00

Insurance Claims Processor

$20.10 $21.64 $23.62

Inventory Clerk

$15.15 $16.35 $17.83

Inventory Clerk

$16.74 $18.15 $19.81

Legal Secretary

$23.94 $26.33 $29.43

Legal Secretary

$26.40 $29.00 $32.32

Mailroom Clerk

$14.14 $15.15 $16.43

Mailroom Clerk

$15.63 $16.79 $18.24

Medical Billing Clerk

$16.33 $17.72 $19.41

Medical Billing Clerk

$18.17 $19.76 $21.61

Medical Receptionist

$13.66 $14.72 $16.08

Medical Receptionist

$15.11 $16.30 $17.83

Medical Records Administrator

$42.67 $46.03 $50.29

Medical Records Administrator

$46.07 $49.39 $53.66

Medical Records Clerk

$14.54 $15.80 $17.36

Medical Records Clerk

$16.23 $17.69 $19.47

Medical Records Coding Technician

$19.31 $20.79 $22.70

Medical Records Coding Technician

$21.66 $23.27 $25.33

Medical Secretary

$16.31 $17.81 $19.63

Medical Secretary

$18.10 $19.80 $21.78

Medical Transcriptionist

$16.27 $17.65 $19.32

Medical Transcriptionist

$17.69 $19.24 $21.05

Office Manager

$24.69 $27.11 $30.26

Office Manager

$27.56 $30.33 $33.85

Order Processing Clerk

$15.96 $17.23 $18.76

Order Processing Clerk

$17.88 $19.35 $21.05

Order Processing Supervisor

$28.35 $30.79 $33.93

Order Processing Supervisor

$31.71 $34.44 $37.88

Payroll Clerk

$20.20 $21.77 $23.81

Payroll Clerk

$22.46 $24.16 $26.39

Payroll Supervisor

$28.90 $31.58 $35.03

Payroll Supervisor

$32.32 $35.32 $39.07

Receptionist

$13.78 $14.95 $16.46

Receptionist

$15.39 $16.74 $18.46

Secretary

$16.24 $17.62 $19.31

Secretary

$18.01 $19.59 $21.43

Secretary (Bilingual)

$19.14 $21.01 $23.42

Secretary (Bilingual)

$21.24 $23.25 $25.84

Survey Worker, Marketing

$13.32 $14.34 $15.67

Survey Worker, Marketing

$14.88 $16.04 $17.54

Telemarketing Representative

$14.11 $15.30 $16.74

Telemarketing Representative

$16.16 $17.58 $19.21

Word Processor

$17.95 $19.28 $20.94

Word Processor

$19.95 $21.42 $23.20

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Illinois Chicago – North, IL Job Title Accounting Clerk

Chicago – West, IL Low Mid High $18.95 $20.34 $22.06

Job Title Accounting Clerk

Low Mid High $19.13 $20.57 $22.33

Accounts Payable Clerk

$19.62 $20.79 $22.25

Accounts Payable Clerk

$19.82 $21.03 $22.52

Accounts Payable Supervisor

$31.94 $34.66 $38.11

Accounts Payable Supervisor

$32.79 $35.61 $39.13

Accounts Receivable Clerk

$20.29 $21.49 $22.99

Accounts Receivable Clerk

$20.51 $21.74 $23.28

Accounts Receivable Supervisor

$30.20 $32.78 $36.06

Accounts Receivable Supervisor

$30.98 $33.67 $37.04

Administrative Assistant

$21.38 $23.29 $25.77

Administrative Assistant

$21.70 $23.67 $26.21

Administrative Assistant, CEO

$34.24 $37.57 $41.80

Administrative Assistant, CEO

$34.86 $38.19 $42.39

Administrative Secretary

$26.03 $28.41 $31.47

Administrative Secretary

$26.48 $28.93 $32.05

Assistant Buyer

$20.74 $22.34 $24.38

Assistant Buyer

$20.97 $22.62 $24.72

Banking Loan Clerk

$16.60 $17.90 $19.47

Banking Loan Clerk

$16.85 $18.20 $19.83

Banking Loan Processor

$19.95 $21.63 $23.75

Banking Loan Processor

$20.32 $22.06 $24.27

Banking Mortgage Clerk

$18.76 $20.39 $22.39

Banking Mortgage Clerk

$19.09 $20.78 $22.85

Benefits Clerk

$21.44 $23.08 $25.20

Benefits Clerk

$21.86 $23.58 $25.78

Billing Clerk

$18.87 $20.39 $22.25

Billing Clerk

$19.05 $20.61 $22.52

Bookkeeper

$18.74 $20.37 $22.38

Bookkeeper

$18.92 $20.60 $22.65

Call Center Representative (Complex Calls)

$20.62 $22.35 $24.59

Call Center Representative (Complex Calls)

$21.05 $22.87 $25.21

Call Center Representative (General Calls)

$14.27 $15.69 $17.43

Call Center Representative (General Calls)

$14.48 $15.95 $17.74

Call Center Representative (Specialized Calls)

$17.01 $18.36 $20.04

Call Center Representative (Specialized Calls)

$17.31 $18.72 $20.45

Call Center Sales Representative

$15.80 $17.11 $18.70

Call Center Sales Representative

$15.95 $17.30 $18.92

Call Center Supervisor

$28.42 $30.82 $33.89

Call Center Supervisor

$29.27 $31.75 $34.88

Cost Accounting Clerk

$19.40 $20.94 $22.84

Cost Accounting Clerk

$19.60 $21.18 $23.13

Credit & Collection Clerk

$18.39 $19.77 $21.45

Credit & Collection Clerk

$18.56 $19.98 $21.70

Customer Service Representative (General Calls)

$17.72 $19.31 $21.23

Customer Service Representative (General Calls)

$18.01 $19.66 $21.65

Customer Service Representative (Specialized Calls)

$24.96 $27.09 $29.81

Customer Service Representative (Specialized Calls)

$25.53 $27.77 $30.62

Customer Service Representative, Financial

$18.10 $19.82 $21.93

Customer Service Representative, Financial

$18.41 $20.19 $22.37

Customer Service Representative, Insurance (Commercial)

$21.93 $23.76 $26.12

Customer Service Representative, Insurance (Commercial)

$22.37 $24.28 $26.75

Customer Service Representative, Insurance (Personal)

$18.13 $19.74 $21.69

Customer Service Representative, Insurance (Personal)

$18.44 $20.11 $22.13

Data Entry Operator

$14.27 $15.35 $16.73

Data Entry Operator

$14.42 $15.55 $16.97

Data Entry Operator Lead

$18.48 $19.97 $21.80

Data Entry Operator Lead

$18.78 $20.34 $22.23

Data Entry Supervisor

$23.33 $25.14 $27.48

Data Entry Supervisor

$23.80 $25.70 $28.13

Executive Assistant

$31.64 $34.95 $39.17

Executive Assistant

$32.22 $35.58 $39.80

Export/Import Clerk

$19.21 $20.74 $22.63

Export/Import Clerk

$19.40 $20.97 $22.91

File Clerk

$15.43 $16.63 $18.13

File Clerk

$15.64 $16.89 $18.43

Front Desk Receptionist

$13.37 $14.52 $16.03

Front Desk Receptionist

$13.50 $14.70 $16.26

General Clerk

$17.03 $18.35 $19.95

General Clerk

$17.28 $18.65 $20.30

Help Desk Representative

$22.33 $24.42 $27.16

Help Desk Representative

$22.65 $24.80 $27.59

Human Resources Assistant /Clerk

$20.10 $21.66 $23.64

Human Resources Assistant /Clerk

$20.48 $22.10 $24.15

Insurance Billing Clerk

$17.78 $19.25 $21.04

Insurance Billing Clerk

$17.93 $19.45 $21.28

Insurance Claims Clerk

$17.10 $18.43 $20.03

Insurance Claims Clerk

$17.36 $18.74 $20.39

Insurance Claims Processor

$19.39 $20.87 $22.77

Insurance Claims Processor

$19.79 $21.35 $23.35

Inventory Clerk

$16.41 $17.69 $19.25

Inventory Clerk

$16.56 $17.89 $19.50

Legal Secretary

$25.70 $28.23 $31.47

Legal Secretary

$26.14 $28.74 $32.05

Mailroom Clerk

$15.28 $16.37 $17.71

Mailroom Clerk

$15.47 $16.60 $17.99

Medical Billing Clerk

$17.78 $19.25 $21.04

Medical Billing Clerk

$17.93 $19.45 $21.28

Medical Receptionist

$14.83 $15.97 $17.41

Medical Receptionist

$14.95 $16.13 $17.61

Medical Records Administrator

$44.91 $48.31 $52.66

Medical Records Administrator

$45.69 $48.98 $53.22

Medical Records Clerk

$15.67 $17.01 $18.65

Medical Records Clerk

$16.07 $17.46 $19.17

Medical Records Coding Technician

$20.73 $22.31 $24.35

Medical Records Coding Technician

$21.34 $22.98 $25.07

Medical Secretary

$17.65 $19.23 $21.15

Medical Secretary

$17.86 $19.49 $21.46

Medical Transcriptionist

$17.22 $18.65 $20.39

Medical Transcriptionist

$17.46 $18.94 $20.73

Office Manager

$26.68 $29.32 $32.69

Office Manager

$27.30 $30.07 $33.57

Order Processing Clerk

$17.38 $18.72 $20.34

Order Processing Clerk

$17.66 $19.06 $20.73

Order Processing Supervisor

$30.64 $33.26 $36.58

Order Processing Supervisor

$31.44 $34.16 $37.57

Payroll Clerk

$21.89 $23.56 $25.74

Payroll Clerk

$22.15 $23.89 $26.13

Payroll Supervisor

$31.23 $34.10 $37.74

Payroll Supervisor

$32.05 $35.02 $38.75

Receptionist

$15.05 $16.31 $17.91

Receptionist

$15.24 $16.56 $18.20

Secretary

$17.57 $19.03 $20.80

Secretary

$17.78 $19.29 $21.10

Secretary (Bilingual)

$20.62 $22.60 $25.15

Secretary (Bilingual)

$20.92 $22.96 $25.58

Survey Worker, Marketing

$14.55 $15.66 $17.07

Survey Worker, Marketing

$14.72 $15.88 $17.33

Telemarketing Representative

$15.80 $17.11 $18.70

Telemarketing Representative

$15.95 $17.30 $18.92

Word Processor

$19.31 $20.71 $22.45

Word Processor

$19.64 $21.10 $22.90

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Illinois

Indiana

Edwardsville, IL

Indianapolis, IN

Job Title Accounting Clerk

Low Mid High $17.63 $18.89 $20.45

Job Title Accounting Clerk

Low Mid High $17.61 $18.83 $20.40

Accounts Payable Clerk

$18.24 $19.29 $20.62

Accounts Payable Clerk

$18.20 $19.23 $20.57

Accounts Payable Supervisor

$29.32 $31.69 $34.78

Accounts Payable Supervisor

$29.41 $31.85 $35.04

Accounts Receivable Clerk

$18.85 $19.92 $21.28

Accounts Receivable Clerk

$18.80 $19.86 $21.24

Accounts Receivable Supervisor

$27.79 $30.03 $32.95

Accounts Receivable Supervisor

$27.85 $30.14 $33.14

Administrative Assistant

$19.98 $21.66 $23.88

Administrative Assistant

$19.85 $21.58 $23.82

Administrative Assistant, CEO

$31.32 $34.26 $38.07

Administrative Assistant, CEO

$31.37 $34.39 $38.35

Administrative Secretary

$24.11 $26.18 $28.89

Administrative Secretary

$24.05 $26.15 $28.90

Assistant Buyer

$19.26 $20.68 $22.51

Assistant Buyer

$19.20 $20.64 $22.51

Banking Loan Clerk

$15.54 $16.72 $18.18

Banking Loan Clerk

$15.66 $16.75 $18.16

Banking Loan Processor

$18.62 $20.12 $22.03

Banking Loan Processor

$18.58 $20.10 $22.05

Banking Mortgage Clerk

$17.53 $19.00 $20.83

Banking Mortgage Clerk

$17.53 $18.96 $20.81

Benefits Clerk

$19.97 $21.42 $23.31

Benefits Clerk

$19.94 $21.43 $23.36

Billing Clerk

$17.56 $18.92 $20.62

Billing Clerk

$17.54 $18.87 $20.57

Bookkeeper

$17.44 $18.91 $20.73

Bookkeeper

$17.43 $18.85 $20.69

Call Center Representative (Complex Calls)

$19.15 $20.65 $22.63

Call Center Representative (Complex Calls)

$19.15 $20.70 $22.72

Call Center Representative (General Calls)

$13.37 $14.66 $16.27

Call Center Representative (General Calls)

$13.51 $14.71 $16.25

Call Center Representative (Specialized Calls)

$15.88 $17.11 $18.63

Call Center Representative (Specialized Calls)

$15.88 $17.07 $18.62

Call Center Sales Representative

$14.48 $15.65 $17.07

Call Center Sales Representative

$14.63 $15.74 $17.17

Call Center Supervisor

$26.45 $28.57 $31.33

Call Center Supervisor

$26.79 $29.01 $31.91

Cost Accounting Clerk

$18.04 $19.42 $21.15

Cost Accounting Clerk

$18.01 $19.36 $21.11

Credit & Collection Clerk

$17.11 $18.36 $19.90

Credit & Collection Clerk

$17.12 $18.31 $19.84

Customer Service Representative (General Calls)

$16.57 $18.02 $19.78

Customer Service Representative (General Calls)

$16.63 $17.99 $19.75

Customer Service Representative (Specialized Calls)

$23.10 $24.93 $27.33

Customer Service Representative (Specialized Calls)

$23.14 $25.02 $27.46

Customer Service Representative, Financial

$16.92 $18.49 $20.41

Customer Service Representative, Financial

$16.96 $18.45 $20.38

Customer Service Representative, Insurance (Commercial)

$20.41 $22.01 $24.11

Customer Service Representative, Insurance (Commercial)

$20.39 $22.04 $24.18

Customer Service Representative, Insurance (Personal)

$16.95 $18.41 $20.20

Customer Service Representative, Insurance (Personal)

$16.98 $18.38 $20.17

Data Entry Operator

$13.59 $14.58 $15.88

Data Entry Operator

$13.57 $14.51 $15.74

Data Entry Operator Lead

$17.52 $18.90 $20.60

Data Entry Operator Lead

$17.25 $18.56 $20.24

Data Entry Supervisor

$21.74 $23.32 $25.40

Data Entry Supervisor

$21.69 $23.31 $25.42

Executive Assistant

$29.04 $31.93 $35.71

Executive Assistant

$29.04 $32.00 $35.88

Export/Import Clerk

$17.87 $19.24 $20.96

Export/Import Clerk

$17.84 $19.18 $20.92

File Clerk

$14.46 $15.55 $16.94

File Clerk

$14.64 $15.66 $16.98

Front Desk Receptionist

$12.60 $13.62 $15.01

Front Desk Receptionist

$12.77 $13.81 $15.16

General Clerk

$16.16 $17.39 $18.89

General Clerk

$16.00 $17.11 $18.55

Help Desk Representative

$21.33 $23.26 $25.82

Help Desk Representative

$20.32 $22.20 $24.67

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.76 $20.15 $21.93

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.72 $20.13 $21.95

Insurance Billing Clerk

$16.55 $17.89 $19.53

Insurance Billing Clerk

$16.60 $17.85 $19.48

Insurance Claims Clerk

$16.23 $17.46 $18.97

Insurance Claims Clerk

$16.06 $17.18 $18.63

Insurance Claims Processor

$18.83 $20.22 $22.00

Insurance Claims Processor

$18.23 $19.58 $21.34

Inventory Clerk

$15.50 $16.68 $18.15

Inventory Clerk

$15.53 $16.61 $18.01

Legal Secretary

$23.82 $26.02 $28.89

Legal Secretary

$23.77 $25.99 $28.90

Mailroom Clerk

$14.53 $15.53 $16.81

Mailroom Clerk

$14.48 $15.40 $16.59

Medical Billing Clerk

$16.55 $17.89 $19.53

Medical Billing Clerk

$16.60 $17.85 $19.48

Medical Receptionist

$13.95 $14.99 $16.33

Medical Receptionist

$14.09 $15.07 $16.33

Medical Records Administrator

$42.06 $45.25 $49.35

Medical Records Administrator

$40.70 $43.90 $48.00

Medical Records Clerk

$14.57 $15.78 $17.30

Medical Records Clerk

$14.78 $15.91 $17.37

Medical Records Coding Technician

$19.19 $20.58 $22.40

Medical Records Coding Technician

$19.25 $20.69 $22.56

Medical Secretary

$16.55 $18.00 $19.76

Medical Secretary

$16.54 $17.90 $19.64

Medical Transcriptionist

$15.92 $17.21 $18.80

Medical Transcriptionist

$16.46 $17.71 $19.31

Office Manager

$24.70 $26.99 $29.98

Office Manager

$24.71 $27.04 $30.08

Order Processing Clerk

$16.26 $17.48 $18.98

Order Processing Clerk

$16.34 $17.47 $18.94

Order Processing Supervisor

$28.18 $30.45 $33.42

Order Processing Supervisor

$28.24 $30.57 $33.62

Payroll Clerk

$20.29 $21.76 $23.69

Payroll Clerk

$20.24 $21.75 $23.72

Payroll Supervisor

$28.69 $31.19 $34.45

Payroll Supervisor

$28.77 $31.33 $34.69

Receptionist

$14.11 $15.26 $16.74

Receptionist

$14.30 $15.38 $16.79

Secretary

$16.48 $17.81 $19.45

Secretary

$16.48 $17.72 $19.33

Secretary (Bilingual)

$19.29 $21.05 $23.34

Secretary (Bilingual)

$19.16 $20.95 $23.27

Survey Worker, Marketing

$13.66 $14.66 $15.97

Survey Worker, Marketing

$13.86 $14.82 $16.06

Telemarketing Representative

$14.48 $15.65 $17.07

Telemarketing Representative

$14.63 $15.74 $17.17

Word Processor

$18.29 $19.58 $21.19

Word Processor

$17.98 $19.22 $20.83

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Iowa Cedar Rapids, IA Job Title Accounting Clerk

Des Moines, IA Low Mid High $16.96 $18.16 $19.70

Job Title Accounting Clerk

Low Mid High $17.43 $18.60 $20.12

Accounts Payable Clerk

$17.54 $18.56 $19.87

Accounts Payable Clerk

$18.00 $18.99 $20.29

Accounts Payable Supervisor

$28.71 $31.12 $34.27

Accounts Payable Supervisor

$28.74 $31.07 $34.15

Accounts Receivable Clerk

$18.13 $19.17 $20.52

Accounts Receivable Clerk

$18.58 $19.60 $20.94

Accounts Receivable Supervisor

$27.17 $29.43 $32.39

Accounts Receivable Supervisor

$27.24 $29.43 $32.32

Administrative Assistant

$18.99 $20.67 $22.84

Administrative Assistant

$19.63 $21.29 $23.46

Administrative Assistant, CEO

$30.19 $33.16 $37.05

Administrative Assistant, CEO

$30.75 $33.68 $37.53

Administrative Secretary

$23.07 $25.11 $27.78

Administrative Secretary

$23.69 $25.70 $28.36

Assistant Buyer

$18.53 $19.93 $21.75

Assistant Buyer

$18.97 $20.35 $22.15

Banking Loan Clerk

$14.98 $16.04 $17.42

Banking Loan Clerk

$15.57 $16.62 $17.99

Banking Loan Processor

$17.83 $19.30 $21.21

Banking Loan Processor

$18.40 $19.85 $21.75

Banking Mortgage Clerk

$16.80 $18.20 $20.00

Banking Mortgage Clerk

$17.38 $18.76 $20.55

Benefits Clerk

$19.15 $20.60 $22.48

Benefits Clerk

$19.71 $21.14 $23.01

Billing Clerk

$16.90 $18.20 $19.87

Billing Clerk

$17.37 $18.63 $20.29

Bookkeeper

$16.79 $18.18 $19.98

Bookkeeper

$17.25 $18.62 $20.40

Call Center Representative (Complex Calls)

$18.41 $19.92 $21.88

Call Center Representative (Complex Calls)

$18.90 $20.38 $22.33

Call Center Representative (General Calls)

$12.92 $14.08 $15.59

Call Center Representative (General Calls)

$13.45 $14.60 $16.10

Call Center Representative (Specialized Calls)

$15.22 $16.39 $17.89

Call Center Representative (Specialized Calls)

$15.74 $16.89 $18.39

Call Center Sales Representative

$13.87 $14.94 $16.32

Call Center Sales Representative

$14.67 $15.75 $17.15

Call Center Supervisor

$26.09 $28.26 $31.11

Call Center Supervisor

$26.30 $28.43 $31.22

Cost Accounting Clerk

$17.35 $18.68 $20.39

Cost Accounting Clerk

$17.81 $19.11 $20.81

Credit & Collection Clerk

$16.49 $17.65 $19.15

Credit & Collection Clerk

$16.96 $18.10 $19.58

Customer Service Representative (General Calls)

$15.92 $17.25 $18.97

Customer Service Representative (General Calls)

$16.51 $17.82 $19.53

Customer Service Representative (Specialized Calls)

$22.27 $24.09 $26.46

Customer Service Representative (Specialized Calls)

$22.80 $24.60 $26.96

Customer Service Representative, Financial

$16.24 $17.70 $19.58

Customer Service Representative, Financial

$16.83 $18.26 $20.14

Customer Service Representative, Insurance (Commercial)

$19.59 $21.19 $23.28

Customer Service Representative, Insurance (Commercial)

$20.14 $21.73 $23.80

Customer Service Representative, Insurance (Personal)

$16.27 $17.63 $19.38

Customer Service Representative, Insurance (Personal)

$16.85 $18.19 $19.93

Data Entry Operator

$13.26 $14.18 $15.39

Data Entry Operator

$13.68 $14.59 $15.79

Data Entry Operator Lead

$16.89 $18.19 $19.86

Data Entry Operator Lead

$17.27 $18.53 $20.18

Data Entry Supervisor

$21.12 $22.71 $24.78

Data Entry Supervisor

$21.33 $22.88 $24.91

Executive Assistant

$27.92 $30.81 $34.62

Executive Assistant

$28.50 $31.36 $35.13

Export/Import Clerk

$17.19 $18.51 $20.20

Export/Import Clerk

$17.65 $18.94 $20.62

File Clerk

$14.00 $14.98 $16.27

File Clerk

$14.58 $15.56 $16.85

Front Desk Receptionist

$12.22 $13.20 $14.50

Front Desk Receptionist

$12.77 $13.77 $15.09

General Clerk

$15.64 $16.75 $18.18

General Clerk

$16.05 $17.12 $18.53

Help Desk Representative

$19.47 $21.29 $23.70

Help Desk Representative

$20.15 $21.97 $24.38

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.97 $19.34 $21.10

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.53 $19.88 $21.65

Insurance Billing Clerk

$15.97 $17.20 $18.79

Insurance Billing Clerk

$16.45 $17.66 $19.23

Insurance Claims Clerk

$15.71 $16.82 $18.25

Insurance Claims Clerk

$16.11 $17.19 $18.61

Insurance Claims Processor

$17.29 $18.60 $20.30

Insurance Claims Processor

$17.77 $19.05 $20.73

Inventory Clerk

$14.99 $16.05 $17.43

Inventory Clerk

$15.47 $16.51 $17.87

Legal Secretary

$22.79 $24.95 $27.78

Legal Secretary

$23.41 $25.54 $28.36

Mailroom Clerk

$14.15 $15.05 $16.23

Mailroom Clerk

$14.57 $15.45 $16.62

Medical Billing Clerk

$15.97 $17.20 $18.79

Medical Billing Clerk

$16.45 $17.66 $19.23

Medical Receptionist

$13.40 $14.33 $15.56

Medical Receptionist

$14.04 $14.98 $16.22

Medical Records Administrator

$40.69 $43.97 $48.13

Medical Records Administrator

$40.60 $43.83 $47.94

Medical Records Clerk

$13.90 $14.98 $16.38

Medical Records Clerk

$14.42 $15.49 $16.90

Medical Records Coding Technician

$18.18 $19.56 $21.35

Medical Records Coding Technician

$18.68 $20.04 $21.82

Medical Secretary

$15.77 $17.09 $18.78

Medical Secretary

$16.42 $17.72 $19.42

Medical Transcriptionist

$16.19 $17.44 $19.04

Medical Transcriptionist

$16.62 $17.84 $19.42

Office Manager

$24.09 $26.37 $29.37

Office Manager

$24.23 $26.45 $29.38

Order Processing Clerk

$15.64 $16.75 $18.18

Order Processing Clerk

$16.23 $17.32 $18.74

Order Processing Supervisor

$27.56 $29.86 $32.87

Order Processing Supervisor

$27.62 $29.85 $32.78

Payroll Clerk

$19.54 $21.02 $22.94

Payroll Clerk

$19.97 $21.42 $23.31

Payroll Supervisor

$28.08 $30.61 $33.93

Payroll Supervisor

$28.13 $30.58 $33.82

Receptionist

$13.67 $14.71 $16.08

Receptionist

$14.26 $15.30 $16.66

Secretary

$15.70 $16.91 $18.48

Secretary

$16.36 $17.55 $19.11

Secretary (Bilingual)

$18.32 $20.06 $22.31

Secretary (Bilingual)

$18.96 $20.68 $22.93

Survey Worker, Marketing

$13.25 $14.16 $15.38

Survey Worker, Marketing

$13.82 $14.75 $15.96

Telemarketing Representative

$13.87 $14.94 $16.32

Telemarketing Representative

$14.67 $15.75 $17.15

Word Processor

$17.61 $18.85 $20.44

Word Processor

$17.98 $19.18 $20.75

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Kansas Overland Park, KS

Topeka, KS

Job Title Accounting Clerk

Low Mid High $17.64 $18.86 $20.44

Job Title Accounting Clerk

Low Mid High $16.07 $17.19 $18.63

Accounts Payable Clerk

$18.23 $19.27 $20.61

Accounts Payable Clerk

$16.61 $17.56 $18.78

Accounts Payable Supervisor

$29.42 $31.82 $34.95

Accounts Payable Supervisor

$26.61 $28.76 $31.60

Accounts Receivable Clerk

$18.83 $19.90 $21.28

Accounts Receivable Clerk

$17.17 $18.13 $19.39

Accounts Receivable Supervisor

$27.87 $30.14 $33.09

Accounts Receivable Supervisor

$25.22 $27.24 $29.92

Administrative Assistant

$19.92 $21.65 $23.90

Administrative Assistant

$17.95 $19.49 $21.52

Administrative Assistant, CEO

$31.41 $34.39 $38.28

Administrative Assistant, CEO

$28.26 $30.92 $34.42

Administrative Secretary

$24.13 $26.22 $28.96

Administrative Secretary

$21.73 $23.59 $26.06

Assistant Buyer

$19.24 $20.68 $22.54

Assistant Buyer

$17.54 $18.84 $20.53

Banking Loan Clerk

$15.71 $16.81 $18.22

Banking Loan Clerk

$14.26 $15.27 $16.59

Banking Loan Processor

$18.65 $20.16 $22.12

Banking Loan Processor

$16.98 $18.35 $20.13

Banking Mortgage Clerk

$17.59 $19.03 $20.88

Banking Mortgage Clerk

$16.00 $17.32 $19.01

Benefits Clerk

$20.00 $21.49 $23.43

Benefits Clerk

$18.21 $19.55 $21.31

Billing Clerk

$17.58 $18.90 $20.61

Billing Clerk

$16.01 $17.22 $18.79

Bookkeeper

$17.46 $18.89 $20.72

Bookkeeper

$15.90 $17.21 $18.89

Call Center Representative (Complex Calls)

$19.21 $20.76 $22.77

Call Center Representative (Complex Calls)

$17.49 $18.87 $20.70

Call Center Representative (General Calls)

$13.56 $14.76 $16.31

Call Center Representative (General Calls)

$12.30 $13.40 $14.85

Call Center Representative (Specialized Calls)

$15.93 $17.13 $18.68

Call Center Representative (Specialized Calls)

$14.50 $15.59 $17.01

Call Center Sales Representative

$14.47 $15.57 $16.99

Call Center Sales Representative

$13.32 $14.34 $15.66

Call Center Supervisor

$26.71 $28.90 $31.75

Call Center Supervisor

$24.31 $26.27 $28.86

Cost Accounting Clerk

$18.04 $19.40 $21.15

Cost Accounting Clerk

$16.44 $17.67 $19.27

Credit & Collection Clerk

$17.15 $18.34 $19.88

Credit & Collection Clerk

$15.62 $16.71 $18.12

Customer Service Representative (General Calls)

$16.69 $18.05 $19.81

Customer Service Representative (General Calls)

$15.16 $16.42 $18.04

Customer Service Representative (Specialized Calls)

$23.21 $25.08 $27.51

Customer Service Representative (Specialized Calls)

$21.11 $22.79 $25.01

Customer Service Representative, Financial

$17.02 $18.52 $20.45

Customer Service Representative, Financial

$15.47 $16.85 $18.62

Customer Service Representative, Insurance (Commercial)

$20.46 $22.11 $24.25

Customer Service Representative, Insurance (Commercial)

$18.63 $20.11 $22.05

Customer Service Representative, Insurance (Personal)

$17.04 $18.44 $20.24

Customer Service Representative, Insurance (Personal)

$15.50 $16.78 $18.43

Data Entry Operator

$13.76 $14.71 $15.94

Data Entry Operator

$12.46 $13.31 $14.45

Data Entry Operator Lead

$17.47 $18.79 $20.49

Data Entry Operator Lead

$15.88 $17.08 $18.64

Data Entry Supervisor

$21.74 $23.36 $25.46

Data Entry Supervisor

$19.70 $21.14 $23.04

Executive Assistant

$29.10 $32.03 $35.86

Executive Assistant

$26.19 $28.80 $32.25

Export/Import Clerk

$17.87 $19.22 $20.95

Export/Import Clerk

$16.28 $17.51 $19.10

File Clerk

$14.69 $15.71 $17.04

File Clerk

$13.32 $14.26 $15.49

Front Desk Receptionist

$12.82 $13.86 $15.22

Front Desk Receptionist

$11.65 $12.55 $13.80

General Clerk

$16.20 $17.33 $18.78

General Clerk

$14.70 $15.74 $17.08

Help Desk Representative

$20.93 $22.86 $25.39

Help Desk Representative

$18.95 $20.69 $22.99

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.79 $20.19 $22.01

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.11 $18.38 $20.04

Insurance Billing Clerk

$16.63 $17.89 $19.51

Insurance Billing Clerk

$15.13 $16.29 $17.79

Insurance Claims Clerk

$16.27 $17.40 $18.86

Insurance Claims Clerk

$14.76 $15.80 $17.15

Insurance Claims Processor

$18.58 $19.96 $21.76

Insurance Claims Processor

$16.63 $17.86 $19.48

Inventory Clerk

$15.61 $16.70 $18.10

Inventory Clerk

$14.32 $15.34 $16.66

Legal Secretary

$23.84 $26.06 $28.96

Legal Secretary

$21.47 $23.45 $26.06

Mailroom Clerk

$14.67 $15.60 $16.80

Mailroom Clerk

$13.28 $14.13 $15.25

Medical Billing Clerk

$16.63 $17.89 $19.51

Medical Billing Clerk

$15.13 $16.29 $17.79

Medical Receptionist

$14.13 $15.11 $16.38

Medical Receptionist

$12.68 $13.55 $14.73

Medical Records Administrator

$41.47 $44.66 $48.76

Medical Records Administrator

$38.00 $40.92 $44.73

Medical Records Clerk

$14.82 $15.95 $17.42

Medical Records Clerk

$13.87 $14.94 $16.34

Medical Records Coding Technician

$19.30 $20.74 $22.61

Medical Records Coding Technician

$18.11 $19.45 $21.20

Medical Secretary

$16.59 $17.95 $19.70

Medical Secretary

$14.92 $16.16 $17.76

Medical Transcriptionist

$16.42 $17.66 $19.26

Medical Transcriptionist

$15.29 $16.47 $17.98

Office Manager

$24.76 $27.07 $30.08

Office Manager

$22.41 $24.48 $27.20

Order Processing Clerk

$16.39 $17.53 $19.00

Order Processing Clerk

$14.89 $15.95 $17.31

Order Processing Supervisor

$28.27 $30.56 $33.56

Order Processing Supervisor

$25.57 $27.63 $30.34

Payroll Clerk

$20.28 $21.79 $23.75

Payroll Clerk

$18.48 $19.84 $21.62

Payroll Supervisor

$28.79 $31.31 $34.61

Payroll Supervisor

$26.04 $28.30 $31.29

Receptionist

$14.35 $15.44 $16.85

Receptionist

$13.01 $14.00 $15.31

Secretary

$16.53 $17.78 $19.39

Secretary

$14.86 $16.00 $17.47

Secretary (Bilingual)

$19.23 $21.02 $23.35

Secretary (Bilingual)

$17.33 $18.93 $21.03

Survey Worker, Marketing

$13.91 $14.87 $16.12

Survey Worker, Marketing

$12.61 $13.48 $14.64

Telemarketing Representative

$14.47 $15.57 $16.99

Telemarketing Representative

$13.32 $14.34 $15.66

Word Processor

$18.21 $19.46 $21.09

Word Processor

$16.55 $17.70 $19.18

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Kansas

Kentucky

Wichita, KS Job Title Accounting Clerk

Bowling Green/Franklin, KY Low Mid High $16.34 $17.52 $19.01

Job Title Accounting Clerk

Low Mid High $15.53 $16.62 $18.03

Accounts Payable Clerk

$16.91 $17.90 $19.17

Accounts Payable Clerk

$16.06 $16.98 $18.18

Accounts Payable Supervisor

$27.35 $29.61 $32.57

Accounts Payable Supervisor

$25.71 $27.92 $30.82

Accounts Receivable Clerk

$17.49 $18.50 $19.81

Accounts Receivable Clerk

$16.60 $17.54 $18.78

Accounts Receivable Supervisor

$25.90 $28.03 $30.82

Accounts Receivable Supervisor

$24.31 $26.37 $29.09

Administrative Assistant

$18.55 $20.19 $22.31

Administrative Assistant

$17.34 $18.85 $20.86

Administrative Assistant, CEO

$29.45 $32.28 $35.99

Administrative Assistant, CEO

$27.72 $30.51 $34.19

Administrative Secretary

$22.54 $24.52 $27.12

Administrative Secretary

$21.07 $22.96 $25.45

Assistant Buyer

$17.88 $19.23 $20.99

Assistant Buyer

$16.97 $18.23 $19.90

Banking Loan Clerk

$14.43 $15.49 $16.85

Banking Loan Clerk

$13.68 $14.67 $15.95

Banking Loan Processor

$17.26 $18.69 $20.54

Banking Loan Processor

$16.33 $17.65 $19.39

Banking Mortgage Clerk

$16.25 $17.62 $19.37

Banking Mortgage Clerk

$15.38 $16.65 $18.30

Benefits Clerk

$18.55 $19.94 $21.77

Benefits Clerk

$17.52 $18.83 $20.56

Billing Clerk

$16.28 $17.55 $19.17

Billing Clerk

$15.47 $16.65 $18.18

Bookkeeper

$16.17 $17.54 $19.28

Bookkeeper

$15.37 $16.64 $18.28

Call Center Representative (Complex Calls)

$17.83 $19.28 $21.18

Call Center Representative (Complex Calls)

$16.84 $18.21 $20.03

Call Center Representative (General Calls)

$12.43 $13.59 $15.08

Call Center Representative (General Calls)

$11.79 $12.86 $14.27

Call Center Representative (Specialized Calls)

$14.72 $15.87 $17.33

Call Center Representative (Specialized Calls)

$13.93 $14.99 $16.37

Call Center Sales Representative

$13.52 $14.59 $15.95

Call Center Sales Representative

$12.49 $13.46 $14.72

Call Center Supervisor

$25.32 $27.40 $30.12

Call Center Supervisor

$23.41 $25.41 $28.03

Cost Accounting Clerk

$16.73 $18.03 $19.68

Cost Accounting Clerk

$15.89 $17.10 $18.66

Credit & Collection Clerk

$15.87 $17.02 $18.48

Credit & Collection Clerk

$15.09 $16.16 $17.53

Customer Service Representative (General Calls)

$15.37 $16.69 $18.37

Customer Service Representative (General Calls)

$14.56 $15.79 $17.36

Customer Service Representative (Specialized Calls)

$21.56 $23.32 $25.62

Customer Service Representative (Specialized Calls)

$20.37 $22.04 $24.26

Customer Service Representative, Financial

$15.69 $17.13 $18.97

Customer Service Representative, Financial

$14.86 $16.20 $17.92

Customer Service Representative, Insurance (Commercial)

$18.97 $20.52 $22.54

Customer Service Representative, Insurance (Commercial)

$17.93 $19.37 $21.30

Customer Service Representative, Insurance (Personal)

$15.72 $17.06 $18.77

Customer Service Representative, Insurance (Personal)

$14.88 $16.13 $17.73

Data Entry Operator

$12.68 $13.59 $14.79

Data Entry Operator

$11.91 $12.73 $13.84

Data Entry Operator Lead

$16.28 $17.56 $19.19

Data Entry Operator Lead

$15.23 $16.40 $17.91

Data Entry Supervisor

$20.13 $21.64 $23.62

Data Entry Supervisor

$18.83 $20.25 $22.13

Executive Assistant

$27.25 $30.04 $33.69

Executive Assistant

$25.59 $28.30 $31.89

Export/Import Clerk

$16.57 $17.85 $19.50

Export/Import Clerk

$15.74 $16.94 $18.49

File Clerk

$13.45 $14.43 $15.71

File Clerk

$12.76 $13.67 $14.88

Front Desk Receptionist

$11.72 $12.66 $13.95

Front Desk Receptionist

$11.16 $12.02 $13.23

General Clerk

$15.04 $16.15 $17.55

General Clerk

$14.08 $15.10 $16.40

Help Desk Representative

$19.20 $21.01 $23.38

Help Desk Representative

$17.85 $19.54 $21.79

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.39 $18.72 $20.44

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$16.45 $17.68 $19.30

Insurance Billing Clerk

$15.36 $16.58 $18.13

Insurance Billing Clerk

$14.61 $15.75 $17.21

Insurance Claims Clerk

$15.11 $16.22 $17.63

Insurance Claims Clerk

$14.14 $15.16 $16.47

Insurance Claims Processor

$17.46 $18.79 $20.51

Insurance Claims Processor

$16.13 $17.34 $18.94

Inventory Clerk

$14.55 $15.62 $16.99

Inventory Clerk

$13.82 $14.83 $16.12

Legal Secretary

$22.26 $24.36 $27.12

Legal Secretary

$20.81 $22.81 $25.45

Mailroom Clerk

$13.56 $14.46 $15.63

Mailroom Clerk

$12.71 $13.53 $14.62

Medical Billing Clerk

$15.36 $16.58 $18.13

Medical Billing Clerk

$14.61 $15.75 $17.21

Medical Receptionist

$12.98 $13.91 $15.15

Medical Receptionist

$12.20 $13.04 $14.19

Medical Records Administrator

$38.88 $41.88 $45.77

Medical Records Administrator

$37.26 $40.33 $44.25

Medical Records Clerk

$13.66 $14.75 $16.17

Medical Records Clerk

$13.33 $14.38 $15.74

Medical Records Coding Technician

$17.96 $19.33 $21.10

Medical Records Coding Technician

$17.46 $18.76 $20.49

Medical Secretary

$15.35 $16.67 $18.35

Medical Secretary

$14.38 $15.59 $17.15

Medical Transcriptionist

$15.26 $16.48 $18.02

Medical Transcriptionist

$14.58 $15.72 $17.18

Office Manager

$22.96 $25.13 $27.98

Office Manager

$21.50 $23.57 $26.32

Order Processing Clerk

$15.09 $16.19 $17.60

Order Processing Clerk

$14.29 $15.32 $16.64

Order Processing Supervisor

$26.27 $28.43 $31.26

Order Processing Supervisor

$24.66 $26.76 $29.53

Payroll Clerk

$18.86 $20.28 $22.13

Payroll Clerk

$17.89 $19.22 $20.99

Payroll Supervisor

$26.76 $29.14 $32.25

Payroll Supervisor

$25.14 $27.45 $30.50

Receptionist

$13.13 $14.17 $15.53

Receptionist

$12.46 $13.42 $14.70

Secretary

$15.28 $16.50 $18.05

Secretary

$14.32 $15.44 $16.87

Secretary (Bilingual)

$17.89 $19.59 $21.80

Secretary (Bilingual)

$16.73 $18.30 $20.37

Survey Worker, Marketing

$12.71 $13.62 $14.82

Survey Worker, Marketing

$12.08 $12.91 $14.04

Telemarketing Representative

$13.52 $14.59 $15.95

Telemarketing Representative

$12.49 $13.46 $14.72

Word Processor

$17.00 $18.21 $19.75

Word Processor

$15.89 $17.00 $18.43

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Kentucky Lexington, KY

Louisville, KY

Job Title Accounting Clerk

Low Mid High $16.54 $17.69 $19.15

Job Title Accounting Clerk

Low Mid High $16.85 $18.04 $19.53

Accounts Payable Clerk

$17.11 $18.07 $19.30

Accounts Payable Clerk

$17.43 $18.43 $19.69

Accounts Payable Supervisor

$26.99 $29.21 $32.13

Accounts Payable Supervisor

$27.75 $30.05 $33.08

Accounts Receivable Clerk

$17.67 $18.64 $19.91

Accounts Receivable Clerk

$18.01 $19.02 $20.32

Accounts Receivable Supervisor

$25.57 $27.65 $30.40

Accounts Receivable Supervisor

$26.27 $28.44 $31.28

Administrative Assistant

$18.58 $20.12 $22.18

Administrative Assistant

$18.84 $20.42 $22.52

Administrative Assistant, CEO

$29.16 $31.96 $35.66

Administrative Assistant, CEO

$29.66 $32.54 $36.33

Administrative Secretary

$22.39 $24.31 $26.86

Administrative Secretary

$22.74 $24.71 $27.31

Assistant Buyer

$18.05 $19.35 $21.05

Assistant Buyer

$18.40 $19.74 $21.49

Banking Loan Clerk

$14.48 $15.56 $16.91

Banking Loan Clerk

$14.83 $15.95 $17.34

Banking Loan Processor

$17.31 $18.68 $20.45

Banking Loan Processor

$17.75 $19.17 $21.00

Banking Mortgage Clerk

$16.31 $17.65 $19.34

Banking Mortgage Clerk

$16.72 $18.11 $19.85

Benefits Clerk

$18.55 $19.87 $21.63

Benefits Clerk

$19.03 $20.41 $22.22

Billing Clerk

$16.47 $17.73 $19.30

Billing Clerk

$16.79 $18.08 $19.69

Bookkeeper

$16.36 $17.71 $19.41

Bookkeeper

$16.67 $18.06 $19.80

Call Center Representative (Complex Calls)

$17.78 $19.15 $21.00

Call Center Representative (Complex Calls)

$18.25 $19.68 $21.59

Call Center Representative (General Calls)

$12.47 $13.64 $15.14

Call Center Representative (General Calls)

$12.77 $13.98 $15.52

Call Center Representative (Specialized Calls)

$14.78 $15.89 $17.30

Call Center Representative (Specialized Calls)

$15.15 $16.30 $17.76

Call Center Sales Representative

$13.08 $14.11 $15.40

Call Center Sales Representative

$13.61 $14.70 $16.06

Call Center Supervisor

$24.38 $26.37 $28.99

Call Center Supervisor

$25.43 $27.54 $30.33

Cost Accounting Clerk

$16.92 $18.19 $19.79

Cost Accounting Clerk

$17.25 $18.55 $20.20

Credit & Collection Clerk

$16.06 $17.21 $18.64

Credit & Collection Clerk

$16.36 $17.54 $19.01

Customer Service Representative (General Calls)

$15.43 $16.75 $18.39

Customer Service Representative (General Calls)

$15.81 $17.17 $18.86

Customer Service Representative (Specialized Calls)

$21.43 $23.12 $25.37

Customer Service Representative (Specialized Calls)

$22.02 $23.77 $26.09

Customer Service Representative, Financial

$15.75 $17.18 $18.96

Customer Service Representative, Financial

$16.14 $17.62 $19.45

Customer Service Representative, Insurance (Commercial)

$18.96 $20.42 $22.37

Customer Service Representative, Insurance (Commercial)

$19.46 $20.98 $22.99

Customer Service Representative, Insurance (Personal)

$15.78 $17.11 $18.77

Customer Service Representative, Insurance (Personal)

$16.17 $17.55 $19.25

Data Entry Operator

$12.67 $13.55 $14.75

Data Entry Operator

$12.90 $13.81 $15.04

Data Entry Operator Lead

$16.26 $17.51 $19.07

Data Entry Operator Lead

$16.58 $17.86 $19.47

Data Entry Supervisor

$20.01 $21.44 $23.36

Data Entry Supervisor

$20.52 $22.01 $23.99

Executive Assistant

$26.99 $29.74 $33.36

Executive Assistant

$27.45 $30.26 $33.97

Export/Import Clerk

$16.76 $18.02 $19.62

Export/Import Clerk

$17.08 $18.38 $20.02

File Clerk

$13.49 $14.48 $15.77

File Clerk

$13.82 $14.84 $16.16

Front Desk Receptionist

$11.80 $12.71 $13.99

Front Desk Receptionist

$12.07 $13.01 $14.34

General Clerk

$15.01 $16.12 $17.51

General Clerk

$15.30 $16.44 $17.86

Help Desk Representative

$18.82 $20.52 $22.80

Help Desk Representative

$19.58 $21.35 $23.72

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.44 $18.71 $20.36

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.88 $19.20 $20.90

Insurance Billing Clerk

$15.54 $16.77 $18.30

Insurance Billing Clerk

$15.83 $17.10 $18.66

Insurance Claims Clerk

$15.07 $16.19 $17.58

Insurance Claims Clerk

$15.37 $16.51 $17.93

Insurance Claims Processor

$17.06 $18.29 $19.91

Insurance Claims Processor

$17.46 $18.73 $20.40

Inventory Clerk

$14.59 $15.68 $17.05

Inventory Clerk

$14.81 $15.92 $17.31

Legal Secretary

$22.13 $24.16 $26.86

Legal Secretary

$22.47 $24.55 $27.31

Mailroom Clerk

$13.52 $14.42 $15.60

Mailroom Clerk

$13.78 $14.70 $15.90

Medical Billing Clerk

$15.54 $16.77 $18.30

Medical Billing Clerk

$15.83 $17.10 $18.66

Medical Receptionist

$13.04 $13.98 $15.22

Medical Receptionist

$13.20 $14.16 $15.42

Medical Records Administrator

$38.68 $41.75 $45.68

Medical Records Administrator

$40.13 $43.35 $47.44

Medical Records Clerk

$13.91 $15.04 $16.48

Medical Records Clerk

$14.12 $15.28 $16.75

Medical Records Coding Technician

$18.26 $19.57 $21.30

Medical Records Coding Technician

$18.57 $19.91 $21.69

Medical Secretary

$15.43 $16.75 $18.39

Medical Secretary

$15.63 $16.98 $18.64

Medical Transcriptionist

$15.38 $16.61 $18.13

Medical Transcriptionist

$15.83 $17.11 $18.68

Office Manager

$22.72 $24.82 $27.60

Office Manager

$23.33 $25.50 $28.38

Order Processing Clerk

$15.14 $16.26 $17.64

Order Processing Clerk

$15.52 $16.67 $18.09

Order Processing Supervisor

$25.93 $28.04 $30.83

Order Processing Supervisor

$26.65 $28.85 $31.74

Payroll Clerk

$19.00 $20.35 $22.15

Payroll Clerk

$19.38 $20.78 $22.63

Payroll Supervisor

$26.41 $28.74 $31.81

Payroll Supervisor

$27.14 $29.57 $32.75

Receptionist

$13.17 $14.21 $15.59

Receptionist

$13.49 $14.56 $15.97

Secretary

$15.36 $16.58 $18.10

Secretary

$15.56 $16.81 $18.35

Secretary (Bilingual)

$17.95 $19.56 $21.68

Secretary (Bilingual)

$18.19 $19.85 $22.01

Survey Worker, Marketing

$12.76 $13.66 $14.88

Survey Worker, Marketing

$13.06 $14.00 $15.24

Telemarketing Representative

$13.08 $14.11 $15.40

Telemarketing Representative

$13.61 $14.70 $16.06

Word Processor

$16.96 $18.12 $19.61

Word Processor

$17.30 $18.50 $20.02

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Maryland Baltimore, MD Job Title Accounting Clerk

Bel Air, MD Low Mid High $19.08 $20.44 $22.13

Job Title Accounting Clerk

Low Mid High $18.84 $20.20 $21.86

Accounts Payable Clerk

$19.74 $20.88 $22.31

Accounts Payable Clerk

$19.50 $20.63 $22.04

Accounts Payable Supervisor

$31.59 $34.19 $37.52

Accounts Payable Supervisor

$31.21 $33.78 $37.07

Accounts Receivable Clerk

$20.40 $21.56 $23.02

Accounts Receivable Clerk

$20.15 $21.30 $22.74

Accounts Receivable Supervisor

$29.92 $32.38 $35.54

Accounts Receivable Supervisor

$29.55 $31.99 $35.12

Administrative Assistant

$21.57 $23.41 $25.81

Administrative Assistant

$21.31 $23.12 $25.50

Administrative Assistant, CEO

$33.97 $37.18 $41.29

Administrative Assistant, CEO

$33.57 $36.73 $40.80

Administrative Secretary

$26.07 $28.35 $31.31

Administrative Secretary

$25.75 $28.01 $30.94

Assistant Buyer

$20.84 $22.38 $24.36

Assistant Buyer

$20.59 $22.11 $24.07

Banking Loan Clerk

$16.72 $18.00 $19.57

Banking Loan Clerk

$16.50 $17.78 $19.33

Banking Loan Processor

$20.03 $21.66 $23.72

Banking Loan Processor

$19.79 $21.40 $23.44

Banking Mortgage Clerk

$18.86 $20.45 $22.41

Banking Mortgage Clerk

$18.63 $20.21 $22.14

Benefits Clerk

$21.49 $23.07 $25.12

Benefits Clerk

$21.23 $22.79 $24.82

Billing Clerk

$19.00 $20.48 $22.31

Billing Clerk

$18.77 $20.24 $22.04

Bookkeeper

$18.87 $20.47 $22.43

Bookkeeper

$18.64 $20.22 $22.16

Call Center Representative (Complex Calls)

$20.61 $22.27 $24.44

Call Center Representative (Complex Calls)

$20.36 $22.00 $24.14

Call Center Representative (General Calls)

$14.38 $15.79 $17.51

Call Center Representative (General Calls)

$14.19 $15.59 $17.30

Call Center Representative (Specialized Calls)

$17.10 $18.42 $20.05

Call Center Representative (Specialized Calls)

$16.89 $18.19 $19.81

Call Center Sales Representative

$15.40 $16.65 $18.17

Call Center Sales Representative

$15.21 $16.45 $17.95

Call Center Supervisor

$28.57 $30.94 $33.97

Call Center Supervisor

$28.23 $30.56 $33.56

Cost Accounting Clerk

$19.53 $21.02 $22.88

Cost Accounting Clerk

$19.29 $20.77 $22.61

Credit & Collection Clerk

$18.52 $19.88 $21.53

Credit & Collection Clerk

$18.29 $19.64 $21.27

Customer Service Representative (General Calls)

$17.83 $19.40 $21.29

Customer Service Representative (General Calls)

$17.61 $19.16 $21.03

Customer Service Representative (Specialized Calls)

$24.89 $26.92 $29.56

Customer Service Representative (Specialized Calls)

$24.59 $26.59 $29.20

Customer Service Representative, Financial

$18.21 $19.90 $21.96

Customer Service Representative, Financial

$17.98 $19.66 $21.70

Customer Service Representative, Insurance (Commercial)

$21.97 $23.72 $26.01

Customer Service Representative, Insurance (Commercial)

$21.71 $23.43 $25.69

Customer Service Representative, Insurance (Personal)

$18.24 $19.82 $21.74

Customer Service Representative, Insurance (Personal)

$18.02 $19.58 $21.48

Data Entry Operator

$14.43 $15.50 $16.87

Data Entry Operator

$14.23 $15.29 $16.65

Data Entry Operator Lead

$18.61 $20.08 $21.87

Data Entry Operator Lead

$18.38 $19.84 $21.61

Data Entry Supervisor

$23.32 $25.04 $27.30

Data Entry Supervisor

$23.04 $24.74 $26.97

Executive Assistant

$31.47 $34.65 $38.74

Executive Assistant

$31.09 $34.24 $38.28

Export/Import Clerk

$19.34 $20.83 $22.68

Export/Import Clerk

$19.10 $20.58 $22.40

File Clerk

$15.56 $16.75 $18.23

File Clerk

$15.35 $16.53 $18.01

Front Desk Receptionist

$13.53 $14.65 $16.15

Front Desk Receptionist

$13.35 $14.45 $15.94

General Clerk

$17.17 $18.48 $20.06

General Clerk

$16.95 $18.25 $19.82

Help Desk Representative

$23.06 $25.23 $28.09

Help Desk Representative

$22.79 $24.92 $27.74

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$20.18 $21.70 $23.61

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$19.94 $21.43 $23.33

Insurance Billing Clerk

$17.92 $19.37 $21.13

Insurance Billing Clerk

$17.69 $19.14 $20.88

Insurance Claims Clerk

$17.24 $18.56 $20.14

Insurance Claims Clerk

$17.02 $18.33 $19.90

Insurance Claims Processor

$20.04 $21.53 $23.44

Insurance Claims Processor

$19.80 $21.27 $23.16

Inventory Clerk

$16.50 $17.76 $19.31

Inventory Clerk

$16.28 $17.54 $19.08

Legal Secretary

$25.75 $28.17 $31.31

Legal Secretary

$25.44 $27.83 $30.94

Mailroom Clerk

$15.44 $16.51 $17.85

Mailroom Clerk

$15.23 $16.29 $17.63

Medical Billing Clerk

$17.92 $19.37 $21.13

Medical Billing Clerk

$17.69 $19.14 $20.88

Medical Receptionist

$15.06 $16.20 $17.64

Medical Receptionist

$14.86 $15.98 $17.41

Medical Records Administrator

$45.33 $48.68 $52.99

Medical Records Administrator

$44.79 $48.09 $52.35

Medical Records Clerk

$16.34 $17.70 $19.39

Medical Records Clerk

$16.12 $17.48 $19.15

Medical Records Coding Technician

$21.49 $23.06 $25.10

Medical Records Coding Technician

$21.23 $22.79 $24.80

Medical Secretary

$17.88 $19.44 $21.34

Medical Secretary

$17.65 $19.21 $21.08

Medical Transcriptionist

$17.84 $19.30 $21.06

Medical Transcriptionist

$17.61 $19.06 $20.80

Office Manager

$26.54 $29.05 $32.30

Office Manager

$26.22 $28.70 $31.92

Order Processing Clerk

$17.50 $18.82 $20.42

Order Processing Clerk

$17.27 $18.59 $20.18

Order Processing Supervisor

$30.34 $32.84 $36.05

Order Processing Supervisor

$29.97 $32.44 $35.61

Payroll Clerk

$21.95 $23.56 $25.67

Payroll Clerk

$21.69 $23.28 $25.36

Payroll Supervisor

$30.90 $33.64 $37.16

Payroll Supervisor

$30.53 $33.24 $36.72

Receptionist

$15.18 $16.43 $18.02

Receptionist

$14.97 $16.21 $17.79

Secretary

$17.80 $19.25 $21.00

Secretary

$17.58 $19.01 $20.75

Secretary (Bilingual)

$20.83 $22.74 $25.22

Secretary (Bilingual)

$20.58 $22.47 $24.92

Survey Worker, Marketing

$14.69 $15.78 $17.18

Survey Worker, Marketing

$14.49 $15.57 $16.96

Telemarketing Representative

$15.40 $16.65 $18.17

Telemarketing Representative

$15.21 $16.45 $17.95

Word Processor

$19.43 $20.80 $22.50

Word Processor

$19.20 $20.55 $22.23

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Maryland Bowie, MD

Columbia, MD

Job Title Accounting Clerk

Low Mid High $20.35 $21.89 $23.73

Job Title Accounting Clerk

Low Mid High $19.10 $20.46 $22.14

Accounts Payable Clerk

$21.09 $22.38 $23.93

Accounts Payable Clerk

$19.76 $20.90 $22.32

Accounts Payable Supervisor

$34.17 $37.07 $40.74

Accounts Payable Supervisor

$31.60 $34.20 $37.54

Accounts Receivable Clerk

$21.82 $23.12 $24.71

Accounts Receivable Clerk

$20.42 $21.57 $23.03

Accounts Receivable Supervisor

$32.31 $35.07 $38.55

Accounts Receivable Supervisor

$29.93 $32.39 $35.56

Administrative Assistant

$23.26 $25.30 $27.91

Administrative Assistant

$21.58 $23.42 $25.82

Administrative Assistant, CEO

$36.86 $40.39 $44.89

Administrative Assistant, CEO

$33.99 $37.19 $41.31

Administrative Secretary

$28.19 $30.71 $33.94

Administrative Secretary

$26.07 $28.36 $31.32

Assistant Buyer

$22.31 $24.03 $26.19

Assistant Buyer

$20.86 $22.39 $24.37

Banking Loan Clerk

$17.60 $19.07 $20.79

Banking Loan Clerk

$16.75 $18.03 $19.59

Banking Loan Processor

$21.31 $23.12 $25.35

Banking Loan Processor

$20.05 $21.67 $23.73

Banking Mortgage Clerk

$20.01 $21.80 $23.92

Banking Mortgage Clerk

$18.89 $20.47 $22.43

Benefits Clerk

$22.91 $24.65 $26.87

Benefits Clerk

$21.50 $23.08 $25.13

Billing Clerk

$20.26 $21.94 $23.93

Billing Clerk

$19.03 $20.50 $22.32

Bookkeeper

$20.11 $21.92 $24.06

Bookkeeper

$18.90 $20.49 $22.44

Call Center Representative (Complex Calls)

$22.02 $23.84 $26.19

Call Center Representative (Complex Calls)

$20.62 $22.28 $24.45

Call Center Representative (General Calls)

$15.11 $16.70 $18.61

Call Center Representative (General Calls)

$14.41 $15.81 $17.53

Call Center Representative (Specialized Calls)

$18.15 $19.63 $21.40

Call Center Representative (Specialized Calls)

$17.12 $18.43 $20.06

Call Center Sales Representative

$16.02 $17.41 $19.05

Call Center Sales Representative

$15.43 $16.67 $18.18

Call Center Supervisor

$30.17 $32.75 $36.02

Call Center Supervisor

$28.58 $30.95 $33.99

Cost Accounting Clerk

$20.85 $22.53 $24.56

Cost Accounting Clerk

$19.55 $21.04 $22.89

Credit & Collection Clerk

$19.72 $21.26 $23.07

Credit & Collection Clerk

$18.55 $19.90 $21.54

Customer Service Representative (General Calls)

$18.85 $20.63 $22.70

Customer Service Representative (General Calls)

$17.86 $19.42 $21.30

Customer Service Representative (Specialized Calls)

$26.62 $28.86 $31.73

Customer Service Representative (Specialized Calls)

$24.90 $26.93 $29.57

Customer Service Representative, Financial

$19.28 $21.19 $23.43

Customer Service Representative, Financial

$18.24 $19.92 $21.97

Customer Service Representative, Insurance (Commercial)

$23.44 $25.36 $27.84

Customer Service Representative, Insurance (Commercial)

$21.98 $23.73 $26.02

Customer Service Representative, Insurance (Personal)

$19.31 $21.10 $23.18

Customer Service Representative, Insurance (Personal)

$18.27 $19.84 $21.75

Data Entry Operator

$15.18 $16.38 $17.90

Data Entry Operator

$14.47 $15.53 $16.90

Data Entry Operator Lead

$19.88 $21.54 $23.51

Data Entry Operator Lead

$18.64 $20.10 $21.89

Data Entry Supervisor

$25.03 $26.94 $29.42

Data Entry Supervisor

$23.33 $25.05 $27.31

Executive Assistant

$34.12 $37.62 $42.09

Executive Assistant

$31.48 $34.66 $38.76

Export/Import Clerk

$20.64 $22.32 $24.33

Export/Import Clerk

$19.36 $20.84 $22.69

File Clerk

$16.31 $17.66 $19.30

File Clerk

$15.59 $16.78 $18.26

Front Desk Receptionist

$14.11 $15.33 $16.97

Front Desk Receptionist

$13.57 $14.69 $16.18

General Clerk

$18.24 $19.75 $21.50

General Clerk

$17.20 $18.50 $20.08

Help Desk Representative

$24.47 $26.78 $29.78

Help Desk Representative

$23.07 $25.24 $28.10

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$21.48 $23.16 $25.23

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$20.20 $21.71 $23.62

Insurance Billing Clerk

$19.04 $20.70 $22.64

Insurance Billing Clerk

$17.94 $19.39 $21.15

Insurance Claims Clerk

$18.33 $19.84 $21.59

Insurance Claims Clerk

$17.27 $18.58 $20.16

Insurance Claims Processor

$21.95 $23.64 $25.73

Insurance Claims Processor

$20.06 $21.54 $23.45

Inventory Clerk

$17.25 $18.68 $20.38

Inventory Clerk

$16.53 $17.79 $19.33

Legal Secretary

$27.85 $30.51 $33.94

Legal Secretary

$25.76 $28.18 $31.32

Mailroom Clerk

$16.29 $17.52 $19.02

Mailroom Clerk

$15.47 $16.54 $17.88

Medical Billing Clerk

$19.04 $20.70 $22.64

Medical Billing Clerk

$17.94 $19.39 $21.15

Medical Receptionist

$15.94 $17.23 $18.84

Medical Receptionist

$15.10 $16.23 $17.66

Medical Records Administrator

$49.64 $53.33 $58.04

Medical Records Administrator

$45.35 $48.70 $53.01

Medical Records Clerk

$16.56 $18.06 $19.86

Medical Records Clerk

$16.37 $17.73 $19.41

Medical Records Coding Technician

$22.12 $23.79 $25.92

Medical Records Coding Technician

$21.51 $23.08 $25.11

Medical Secretary

$19.12 $20.91 $23.01

Medical Secretary

$17.91 $19.47 $21.35

Medical Transcriptionist

$18.43 $20.05 $21.94

Medical Transcriptionist

$17.87 $19.32 $21.07

Office Manager

$28.57 $31.38 $34.96

Office Manager

$26.55 $29.06 $32.32

Order Processing Clerk

$18.47 $19.99 $21.74

Order Processing Clerk

$17.53 $18.84 $20.44

Order Processing Supervisor

$32.78 $35.58 $39.11

Order Processing Supervisor

$30.35 $32.85 $36.06

Payroll Clerk

$23.54 $25.32 $27.63

Payroll Clerk

$21.97 $23.57 $25.68

Payroll Supervisor

$33.41 $36.47 $40.35

Payroll Supervisor

$30.91 $33.66 $37.18

Receptionist

$15.89 $17.30 $19.06

Receptionist

$15.21 $16.46 $18.04

Secretary

$19.03 $20.69 $22.63

Secretary

$17.83 $19.27 $21.02

Secretary (Bilingual)

$22.44 $24.57 $27.27

Secretary (Bilingual)

$20.84 $22.75 $25.23

Survey Worker, Marketing

$15.35 $16.58 $18.12

Survey Worker, Marketing

$14.72 $15.81 $17.21

Telemarketing Representative

$16.02 $17.41 $19.05

Telemarketing Representative

$15.43 $16.67 $18.18

Word Processor

$20.80 $22.34 $24.19

Word Processor

$19.45 $20.81 $22.51

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Maryland

Massachusetts

Rockville, MD Job Title Accounting Clerk

Metro Boston, MA Low Mid High $20.03 $21.54 $23.34

Job Title Accounting Clerk

Low Mid High $21.15 $22.69 $24.55

Accounts Payable Clerk

$20.76 $22.01 $23.53

Accounts Payable Clerk

$21.89 $23.18 $24.75

Accounts Payable Supervisor

$33.66 $36.55 $40.21

Accounts Payable Supervisor

$35.33 $38.26 $41.99

Accounts Receivable Clerk

$21.48 $22.74 $24.30

Accounts Receivable Clerk

$22.63 $23.93 $25.54

Accounts Receivable Supervisor

$31.82 $34.55 $38.03

Accounts Receivable Supervisor

$33.45 $36.23 $39.77

Administrative Assistant

$22.77 $24.77 $27.37

Administrative Assistant

$24.18 $26.23 $28.87

Administrative Assistant, CEO

$36.43 $40.01 $44.55

Administrative Assistant, CEO

$37.78 $41.30 $45.84

Administrative Secretary

$27.65 $30.20 $33.46

Administrative Secretary

$29.14 $31.65 $34.87

Assistant Buyer

$21.95 $23.62 $25.75

Assistant Buyer

$23.12 $24.84 $27.03

Banking Loan Clerk

$17.39 $18.83 $20.52

Banking Loan Clerk

$18.63 $20.11 $21.86

Banking Loan Processor

$21.03 $22.79 $24.99

Banking Loan Processor

$22.38 $24.22 $26.50

Banking Mortgage Clerk

$19.75 $21.50 $23.59

Banking Mortgage Clerk

$21.06 $22.87 $25.04

Benefits Clerk

$22.60 $24.30 $26.50

Benefits Clerk

$24.01 $25.78 $28.05

Billing Clerk

$19.95 $21.58 $23.53

Billing Clerk

$21.06 $22.74 $24.75

Bookkeeper

$19.81 $21.57 $23.66

Bookkeeper

$20.92 $22.72 $24.88

Call Center Representative (Complex Calls)

$21.70 $23.51 $25.85

Call Center Representative (Complex Calls)

$23.03 $24.88 $27.27

Call Center Representative (General Calls)

$14.93 $16.49 $18.37

Call Center Representative (General Calls)

$16.02 $17.63 $19.56

Call Center Representative (Specialized Calls)

$17.92 $19.36 $21.10

Call Center Representative (Specialized Calls)

$19.09 $20.59 $22.40

Call Center Sales Representative

$16.33 $17.75 $19.39

Call Center Sales Representative

$17.50 $18.97 $20.68

Call Center Supervisor

$30.08 $32.61 $35.85

Call Center Supervisor

$31.94 $34.78 $38.31

Cost Accounting Clerk

$20.53 $22.16 $24.15

Cost Accounting Clerk

$21.65 $23.33 $25.38

Credit & Collection Clerk

$19.42 $20.93 $22.69

Credit & Collection Clerk

$20.53 $22.06 $23.88

Customer Service Representative (General Calls)

$18.62 $20.36 $22.38

Customer Service Representative (General Calls)

$19.90 $21.68 $23.79

Customer Service Representative (Specialized Calls)

$26.25 $28.48 $31.34

Customer Service Representative (Specialized Calls)

$27.79 $30.06 $32.98

Customer Service Representative, Financial

$19.04 $20.90 $23.10

Customer Service Representative, Financial

$20.32 $22.25 $24.54

Customer Service Representative, Insurance (Commercial)

$23.11 $25.00 $27.46

Customer Service Representative, Insurance (Commercial)

$24.55 $26.50 $29.03

Customer Service Representative, Insurance (Personal)

$19.07 $20.81 $22.86

Customer Service Representative, Insurance (Personal)

$20.36 $22.16 $24.29

Data Entry Operator

$14.93 $16.10 $17.59

Data Entry Operator

$16.11 $17.33 $18.88

Data Entry Operator Lead

$19.51 $21.13 $23.05

Data Entry Operator Lead

$20.86 $22.54 $24.54

Data Entry Supervisor

$24.61 $26.49 $28.94

Data Entry Supervisor

$26.07 $28.01 $30.52

Executive Assistant

$33.64 $37.21 $41.73

Executive Assistant

$35.05 $38.53 $43.02

Export/Import Clerk

$20.32 $21.95 $23.93

Export/Import Clerk

$21.44 $23.12 $25.15

File Clerk

$16.12 $17.44 $19.06

File Clerk

$17.32 $18.68 $20.35

Front Desk Receptionist

$13.96 $15.16 $16.77

Front Desk Receptionist

$15.04 $16.31 $17.99

General Clerk

$17.92 $19.39 $21.09

General Clerk

$19.22 $20.73 $22.50

Help Desk Representative

$23.79 $26.05 $29.01

Help Desk Representative

$25.09 $27.33 $30.26

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$21.19 $22.83 $24.87

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$22.55 $24.26 $26.38

Insurance Billing Clerk

$18.75 $20.38 $22.27

Insurance Billing Clerk

$19.84 $21.50 $23.45

Insurance Claims Clerk

$18.00 $19.47 $21.18

Insurance Claims Clerk

$19.30 $20.82 $22.60

Insurance Claims Processor

$21.27 $22.89 $24.93

Insurance Claims Processor

$21.91 $23.55 $25.64

Inventory Clerk

$17.07 $18.48 $20.15

Inventory Clerk

$18.30 $19.75 $21.48

Legal Secretary

$27.31 $30.00 $33.46

Legal Secretary

$28.80 $31.45 $34.87

Mailroom Clerk

$16.01 $17.21 $18.68

Mailroom Clerk

$17.24 $18.49 $20.00

Medical Billing Clerk

$18.75 $20.38 $22.27

Medical Billing Clerk

$19.84 $21.50 $23.45

Medical Receptionist

$15.63 $16.90 $18.47

Medical Receptionist

$16.83 $18.12 $19.74

Medical Records Administrator

$49.49 $53.19 $57.91

Medical Records Administrator

$50.94 $54.71 $59.50

Medical Records Clerk

$16.98 $18.51 $20.34

Medical Records Clerk

$17.89 $19.45 $21.31

Medical Records Coding Technician

$22.62 $24.30 $26.45

Medical Records Coding Technician

$23.65 $25.40 $27.66

Medical Secretary

$18.74 $20.48 $22.52

Medical Secretary

$20.02 $21.81 $23.93

Medical Transcriptionist

$18.62 $20.24 $22.13

Medical Transcriptionist

$20.14 $21.83 $23.81

Office Manager

$28.11 $30.89 $34.45

Office Manager

$29.67 $32.50 $36.13

Order Processing Clerk

$18.25 $19.73 $21.45

Order Processing Clerk

$19.52 $21.03 $22.82

Order Processing Supervisor

$32.28 $35.06 $38.58

Order Processing Supervisor

$33.93 $36.74 $40.33

Payroll Clerk

$23.15 $24.90 $27.17

Payroll Clerk

$24.36 $26.15 $28.47

Payroll Supervisor

$32.90 $35.95 $39.82

Payroll Supervisor

$34.56 $37.65 $41.59

Receptionist

$15.71 $17.10 $18.82

Receptionist

$16.89 $18.32 $20.11

Secretary

$18.65 $20.27 $22.15

Secretary

$19.93 $21.59 $23.54

Secretary (Bilingual)

$21.97 $24.05 $26.73

Secretary (Bilingual)

$23.35 $25.50 $28.22

Survey Worker, Marketing

$15.18 $16.38 $17.90

Survey Worker, Marketing

$16.33 $17.59 $19.16

Telemarketing Representative

$16.33 $17.75 $19.39

Telemarketing Representative

$17.50 $18.97 $20.68

Word Processor

$20.41 $21.90 $23.72

Word Processor

$21.79 $23.35 $25.24

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Massachusetts Milford, MA

North Andover, MA

Job Title Accounting Clerk

Low Mid High $18.88 $20.26 $21.90

Job Title Accounting Clerk

Low Mid High $19.05 $20.44 $22.12

Accounts Payable Clerk

$19.56 $20.69 $22.08

Accounts Payable Clerk

$19.73 $20.88 $22.29

Accounts Payable Supervisor

$30.74 $33.26 $36.51

Accounts Payable Supervisor

$31.49 $34.13 $37.53

Accounts Receivable Clerk

$20.22 $21.35 $22.76

Accounts Receivable Clerk

$20.40 $21.55 $22.99

Accounts Receivable Supervisor

$29.12 $31.50 $34.58

Accounts Receivable Supervisor

$29.81 $32.30 $35.50

Administrative Assistant

$21.41 $23.17 $25.51

Administrative Assistant

$21.32 $23.10 $25.45

Administrative Assistant, CEO

$33.55 $36.73 $40.83

Administrative Assistant, CEO

$33.58 $36.83 $41.03

Administrative Secretary

$25.76 $28.00 $30.92

Administrative Secretary

$25.70 $27.96 $30.90

Assistant Buyer

$20.66 $22.14 $24.05

Assistant Buyer

$20.84 $22.36 $24.31

Banking Loan Clerk

$16.42 $17.77 $19.36

Banking Loan Clerk

$16.62 $17.99 $19.60

Banking Loan Processor

$19.82 $21.41 $23.40

Banking Loan Processor

$20.08 $21.70 $23.73

Banking Mortgage Clerk

$18.64 $20.24 $22.14

Banking Mortgage Clerk

$18.87 $20.50 $22.45

Benefits Clerk

$21.25 $22.75 $24.73

Benefits Clerk

$21.54 $23.08 $25.11

Billing Clerk

$18.81 $20.30 $22.08

Billing Clerk

$18.97 $20.49 $22.30

Bookkeeper

$18.67 $20.29 $22.20

Bookkeeper

$18.83 $20.47 $22.42

Call Center Representative (Complex Calls)

$20.34 $21.92 $24.02

Call Center Representative (Complex Calls)

$20.63 $22.26 $24.41

Call Center Representative (General Calls)

$14.10 $15.56 $17.32

Call Center Representative (General Calls)

$14.27 $15.76 $17.54

Call Center Representative (Specialized Calls)

$16.90 $18.22 $19.81

Call Center Representative (Specialized Calls)

$17.11 $18.46 $20.08

Call Center Sales Representative

$15.41 $16.72 $18.24

Call Center Sales Representative

$15.35 $16.66 $18.19

Call Center Supervisor

$27.97 $30.26 $33.22

Call Center Supervisor

$28.66 $31.06 $34.16

Cost Accounting Clerk

$19.34 $20.83 $22.63

Cost Accounting Clerk

$19.51 $21.02 $22.86

Credit & Collection Clerk

$18.31 $19.70 $21.33

Credit & Collection Clerk

$18.47 $19.87 $21.53

Customer Service Representative (General Calls)

$17.57 $19.19 $21.06

Customer Service Representative (General Calls)

$17.79 $19.43 $21.34

Customer Service Representative (Specialized Calls)

$24.51 $26.46 $29.02

Customer Service Representative (Specialized Calls)

$24.88 $26.90 $29.53

Customer Service Representative, Financial

$17.97 $19.70 $21.71

Customer Service Representative, Financial

$18.19 $19.95 $22.00

Customer Service Representative, Insurance (Commercial)

$21.72 $23.38 $25.59

Customer Service Representative, Insurance (Commercial)

$22.01 $23.72 $25.99

Customer Service Representative, Insurance (Personal)

$18.00 $19.61 $21.49

Customer Service Representative, Insurance (Personal)

$18.23 $19.86 $21.78

Data Entry Operator

$14.29 $15.38 $16.80

Data Entry Operator

$14.25 $15.33 $16.75

Data Entry Operator Lead

$18.63 $20.14 $21.92

Data Entry Operator Lead

$18.58 $20.09 $21.88

Data Entry Supervisor

$22.81 $24.44 $26.61

Data Entry Supervisor

$23.26 $24.95 $27.20

Executive Assistant

$31.07 $34.22 $38.29

Executive Assistant

$31.06 $34.27 $38.41

Export/Import Clerk

$19.15 $20.64 $22.43

Export/Import Clerk

$19.32 $20.83 $22.66

File Clerk

$15.22 $16.46 $17.99

File Clerk

$15.42 $16.67 $18.22

Front Desk Receptionist

$13.25 $14.32 $15.83

Front Desk Receptionist

$13.41 $14.50 $16.03

General Clerk

$17.12 $18.51 $20.12

General Clerk

$17.06 $18.45 $20.07

Help Desk Representative

$22.02 $23.97 $26.58

Help Desk Representative

$22.81 $24.88 $27.64

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$19.98 $21.44 $23.29

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$20.23 $21.74 $23.63

Insurance Billing Clerk

$17.68 $19.19 $20.94

Insurance Billing Clerk

$17.84 $19.36 $21.13

Insurance Claims Clerk

$17.20 $18.59 $20.20

Insurance Claims Clerk

$17.14 $18.53 $20.15

Insurance Claims Processor

$19.88 $21.32 $23.15

Insurance Claims Processor

$19.38 $20.79 $22.59

Inventory Clerk

$16.31 $17.65 $19.24

Inventory Clerk

$16.39 $17.74 $19.34

Legal Secretary

$25.45 $27.82 $30.92

Legal Secretary

$25.39 $27.78 $30.90

Mailroom Clerk

$15.31 $16.44 $17.84

Mailroom Clerk

$15.26 $16.39 $17.78

Medical Billing Clerk

$17.68 $19.19 $20.94

Medical Billing Clerk

$17.84 $19.36 $21.13

Medical Receptionist

$14.77 $15.94 $17.42

Medical Receptionist

$14.69 $15.86 $17.34

Medical Records Administrator

$43.43 $46.72 $50.97

Medical Records Administrator

$46.48 $50.04 $54.57

Medical Records Clerk

$16.36 $17.83 $19.59

Medical Records Clerk

$16.51 $17.99 $19.77

Medical Records Coding Technician

$21.73 $23.28 $25.31

Medical Records Coding Technician

$21.94 $23.53 $25.59

Medical Secretary

$17.68 $19.30 $21.18

Medical Secretary

$17.59 $19.21 $21.09

Medical Transcriptionist

$17.88 $19.41 $21.19

Medical Transcriptionist

$18.17 $19.74 $21.56

Office Manager

$25.88 $28.28 $31.43

Office Manager

$26.44 $28.95 $32.22

Order Processing Clerk

$17.23 $18.61 $20.21

Order Processing Clerk

$17.44 $18.84 $20.47

Order Processing Supervisor

$29.53 $31.95 $35.07

Order Processing Supervisor

$30.24 $32.76 $36.02

Payroll Clerk

$21.74 $23.27 $25.31

Payroll Clerk

$21.95 $23.52 $25.60

Payroll Supervisor

$30.08 $32.73 $36.16

Payroll Supervisor

$30.80 $33.58 $37.16

Receptionist

$14.84 $16.13 $17.77

Receptionist

$15.03 $16.34 $17.99

Secretary

$17.60 $19.10 $20.85

Secretary

$17.51 $19.01 $20.76

Secretary (Bilingual)

$20.68 $22.53 $24.94

Secretary (Bilingual)

$20.59 $22.45 $24.87

Survey Worker, Marketing

$14.35 $15.46 $16.90

Survey Worker, Marketing

$14.53 $15.66 $17.11

Telemarketing Representative

$15.41 $16.72 $18.24

Telemarketing Representative

$15.35 $16.66 $18.19

Word Processor

$19.48 $20.86 $22.53

Word Processor

$19.43 $20.81 $22.49

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Massachusetts Stoughton, MA Job Title Accounting Clerk

Michigan Livonia, MI

Low Mid High $20.76 $22.27 $24.08

Job Title Accounting Clerk

Low Mid High $18.75 $20.09 $21.74

Accounts Payable Clerk

$21.49 $22.75 $24.28

Accounts Payable Clerk

$19.39 $20.52 $21.92

Accounts Payable Supervisor

$34.69 $37.59 $41.26

Accounts Payable Supervisor

$30.93 $33.44 $36.69

Accounts Receivable Clerk

$22.21 $23.48 $25.05

Accounts Receivable Clerk

$20.04 $21.18 $22.63

Accounts Receivable Supervisor

$32.84 $35.58 $39.07

Accounts Receivable Supervisor

$29.30 $31.69 $34.77

Administrative Assistant

$23.73 $25.74 $28.32

Administrative Assistant

$21.24 $23.06 $25.44

Administrative Assistant, CEO

$37.12 $40.59 $45.05

Administrative Assistant, CEO

$33.47 $36.61 $40.65

Administrative Secretary

$28.60 $31.07 $34.25

Administrative Secretary

$25.69 $27.94 $30.85

Assistant Buyer

$22.69 $24.37 $26.51

Assistant Buyer

$20.48 $22.00 $23.95

Banking Loan Clerk

$18.27 $19.73 $21.45

Banking Loan Clerk

$16.49 $17.74 $19.28

Banking Loan Processor

$21.97 $23.76 $26.00

Banking Loan Processor

$19.74 $21.35 $23.38

Banking Mortgage Clerk

$20.67 $22.45 $24.57

Banking Mortgage Clerk

$18.59 $20.15 $22.09

Benefits Clerk

$23.56 $25.29 $27.52

Benefits Clerk

$21.18 $22.73 $24.76

Billing Clerk

$20.67 $22.31 $24.28

Billing Clerk

$18.67 $20.13 $21.92

Bookkeeper

$20.53 $22.30 $24.42

Bookkeeper

$18.55 $20.11 $22.04

Call Center Representative (Complex Calls)

$22.59 $24.40 $26.77

Call Center Representative (Complex Calls)

$20.32 $21.95 $24.08

Call Center Representative (General Calls)

$15.71 $17.30 $19.20

Call Center Representative (General Calls)

$14.20 $15.56 $17.26

Call Center Representative (Specialized Calls)

$18.74 $20.21 $21.98

Call Center Representative (Specialized Calls)

$16.85 $18.15 $19.76

Call Center Sales Representative

$17.17 $18.61 $20.29

Call Center Sales Representative

$15.07 $16.28 $17.76

Call Center Supervisor

$31.35 $34.14 $37.62

Call Center Supervisor

$27.82 $30.04 $32.93

Cost Accounting Clerk

$21.25 $22.90 $24.90

Cost Accounting Clerk

$19.19 $20.65 $22.49

Credit & Collection Clerk

$20.14 $21.65 $23.44

Credit & Collection Clerk

$18.21 $19.53 $21.16

Customer Service Representative (General Calls)

$19.52 $21.28 $23.35

Customer Service Representative (General Calls)

$17.58 $19.11 $20.98

Customer Service Representative (Specialized Calls)

$27.26 $29.50 $32.38

Customer Service Representative (Specialized Calls)

$24.53 $26.52 $29.11

Customer Service Representative, Financial

$19.95 $21.84 $24.08

Customer Service Representative, Financial

$17.95 $19.61 $21.64

Customer Service Representative, Insurance (Commercial)

$24.09 $25.99 $28.49

Customer Service Representative, Insurance (Commercial)

$21.65 $23.38 $25.63

Customer Service Representative, Insurance (Personal)

$19.98 $21.75 $23.83

Customer Service Representative, Insurance (Personal)

$17.98 $19.53 $21.42

Data Entry Operator

$15.78 $16.99 $18.51

Data Entry Operator

$14.31 $15.36 $16.71

Data Entry Operator Lead

$20.48 $22.12 $24.08

Data Entry Operator Lead

$18.42 $19.87 $21.65

Data Entry Supervisor

$25.57 $27.47 $29.95

Data Entry Supervisor

$22.86 $24.55 $26.76

Executive Assistant

$34.42 $37.86 $42.28

Executive Assistant

$31.01 $34.13 $38.15

Export/Import Clerk

$21.05 $22.69 $24.68

Export/Import Clerk

$19.00 $20.46 $22.29

File Clerk

$16.97 $18.32 $19.97

File Clerk

$15.36 $16.52 $17.98

Front Desk Receptionist

$14.74 $15.98 $17.64

Front Desk Receptionist

$13.36 $14.46 $15.94

General Clerk

$18.85 $20.34 $22.09

General Clerk

$17.00 $18.29 $19.85

Help Desk Representative

$24.61 $26.81 $29.70

Help Desk Representative

$22.28 $24.33 $27.04

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$22.14 $23.80 $25.88

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$19.89 $21.38 $23.28

Insurance Billing Clerk

$19.47 $21.10 $23.01

Insurance Billing Clerk

$17.62 $19.03 $20.77

Insurance Claims Clerk

$18.94 $20.43 $22.18

Insurance Claims Clerk

$17.08 $18.36 $19.93

Insurance Claims Processor

$21.50 $23.10 $25.14

Insurance Claims Processor

$20.07 $21.56 $23.47

Inventory Clerk

$17.94 $19.38 $21.08

Inventory Clerk

$16.37 $17.62 $19.15

Legal Secretary

$28.26 $30.87 $34.25

Legal Secretary

$25.38 $27.76 $30.85

Mailroom Clerk

$16.90 $18.13 $19.62

Mailroom Clerk

$15.30 $16.35 $17.67

Medical Billing Clerk

$19.47 $21.10 $23.01

Medical Billing Clerk

$17.62 $19.03 $20.77

Medical Receptionist

$16.49 $17.77 $19.37

Medical Receptionist

$14.86 $15.97 $17.38

Medical Records Administrator

$50.04 $53.73 $58.44

Medical Records Administrator

$45.34 $48.71 $53.06

Medical Records Clerk

$17.54 $19.08 $20.92

Medical Records Clerk

$15.66 $16.96 $18.57

Medical Records Coding Technician

$23.20 $24.91 $27.13

Medical Records Coding Technician

$20.58 $22.08 $24.03

Medical Secretary

$19.64 $21.41 $23.48

Medical Secretary

$17.62 $19.15 $21.02

Medical Transcriptionist

$19.76 $21.42 $23.37

Medical Transcriptionist

$16.83 $18.20 $19.86

Office Manager

$29.11 $31.90 $35.49

Office Manager

$26.01 $28.46 $31.62

Order Processing Clerk

$19.15 $20.64 $22.40

Order Processing Clerk

$17.25 $18.55 $20.12

Order Processing Supervisor

$33.31 $36.09 $39.63

Order Processing Supervisor

$29.71 $32.13 $35.26

Payroll Clerk

$23.90 $25.65 $27.93

Payroll Clerk

$21.57 $23.16 $25.23

Payroll Supervisor

$33.94 $36.98 $40.86

Payroll Supervisor

$30.26 $32.92 $36.34

Receptionist

$16.55 $17.97 $19.73

Receptionist

$14.98 $16.21 $17.76

Secretary

$19.55 $21.19 $23.11

Secretary

$17.54 $18.95 $20.68

Secretary (Bilingual)

$22.92 $25.02 $27.69

Secretary (Bilingual)

$20.51 $22.40 $24.86

Survey Worker, Marketing

$16.01 $17.24 $18.79

Survey Worker, Marketing

$14.50 $15.57 $16.95

Telemarketing Representative

$17.17 $18.61 $20.29

Telemarketing Representative

$15.07 $16.28 $17.76

Word Processor

$21.39 $22.91 $24.76

Word Processor

$19.23 $20.58 $22.27

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Michigan

Minnesota

Troy, MI

Duluth, MN

Job Title Accounting Clerk

Low Mid High $18.92 $20.30 $22.00

Job Title Accounting Clerk

Low Mid High $17.20 $18.46 $19.96

Accounts Payable Clerk

$19.59 $20.75 $22.19

Accounts Payable Clerk

$17.82 $18.85 $20.12

Accounts Payable Supervisor

$31.67 $34.27 $37.59

Accounts Payable Supervisor

$28.19 $30.44 $33.38

Accounts Receivable Clerk

$20.25 $21.43 $22.91

Accounts Receivable Clerk

$18.43 $19.44 $20.73

Accounts Receivable Supervisor

$29.99 $32.46 $35.62

Accounts Receivable Supervisor

$26.73 $28.86 $31.65

Administrative Assistant

$21.41 $23.28 $25.70

Administrative Assistant

$19.66 $21.24 $23.37

Administrative Assistant, CEO

$33.87 $37.05 $41.10

Administrative Assistant, CEO

$30.59 $33.41 $37.08

Administrative Secretary

$25.95 $28.26 $31.22

Administrative Secretary

$23.59 $25.59 $28.23

Assistant Buyer

$20.70 $22.27 $24.26

Assistant Buyer

$18.83 $20.16 $21.88

Banking Loan Clerk

$16.59 $17.88 $19.46

Banking Loan Clerk

$15.13 $16.39 $17.89

Banking Loan Processor

$19.93 $21.59 $23.67

Banking Loan Processor

$18.32 $19.78 $21.60

Banking Mortgage Clerk

$18.75 $20.36 $22.35

Banking Mortgage Clerk

$17.22 $18.70 $20.46

Benefits Clerk

$21.40 $23.01 $25.09

Benefits Clerk

$19.64 $21.00 $22.81

Billing Clerk

$18.84 $20.35 $22.19

Billing Clerk

$17.13 $18.49 $20.12

Bookkeeper

$18.71 $20.33 $22.31

Bookkeeper

$17.01 $18.48 $20.22

Call Center Representative (Complex Calls)

$20.56 $22.24 $24.42

Call Center Representative (Complex Calls)

$18.79 $20.21 $22.12

Call Center Representative (General Calls)

$14.27 $15.68 $17.41

Call Center Representative (General Calls)

$12.98 $14.35 $16.01

Call Center Representative (Specialized Calls)

$16.99 $18.34 $19.99

Call Center Representative (Specialized Calls)

$15.62 $16.84 $18.30

Call Center Sales Representative

$15.33 $16.59 $18.12

Call Center Sales Representative

$13.77 $14.95 $16.32

Call Center Supervisor

$29.00 $31.35 $34.37

Call Center Supervisor

$25.26 $27.28 $29.91

Cost Accounting Clerk

$19.37 $20.89 $22.77

Cost Accounting Clerk

$17.62 $18.97 $20.61

Credit & Collection Clerk

$18.36 $19.73 $21.40

Credit & Collection Clerk

$16.68 $17.95 $19.44

Customer Service Representative (General Calls)

$17.71 $19.29 $21.20

Customer Service Representative (General Calls)

$16.22 $17.73 $19.47

Customer Service Representative (Specialized Calls)

$24.85 $26.90 $29.55

Customer Service Representative (Specialized Calls)

$22.61 $24.37 $26.71

Customer Service Representative, Financial

$18.09 $19.80 $21.88

Customer Service Representative, Financial

$16.59 $18.20 $20.06

Customer Service Representative, Insurance (Commercial)

$21.89 $23.67 $25.98

Customer Service Representative, Insurance (Commercial)

$20.07 $21.57 $23.59

Customer Service Representative, Insurance (Personal)

$18.12 $19.72 $21.66

Customer Service Representative, Insurance (Personal)

$16.62 $18.12 $19.86

Data Entry Operator

$14.38 $15.46 $16.85

Data Entry Operator

$12.96 $13.95 $15.28

Data Entry Operator Lead

$18.61 $20.10 $21.93

Data Entry Operator Lead

$16.98 $18.35 $19.98

Data Entry Supervisor

$23.32 $25.08 $27.36

Data Entry Supervisor

$20.99 $22.46 $24.44

Executive Assistant

$31.38 $34.54 $38.59

Executive Assistant

$28.37 $31.17 $34.82

Export/Import Clerk

$19.18 $20.69 $22.56

Export/Import Clerk

$17.45 $18.80 $20.43

File Clerk

$15.43 $16.62 $18.12

File Clerk

$14.01 $15.17 $16.61

Front Desk Receptionist

$13.38 $14.52 $16.02

Front Desk Receptionist

$12.18 $13.16 $14.58

General Clerk

$17.15 $18.48 $20.08

General Clerk

$15.57 $16.85 $18.35

Help Desk Representative

$22.00 $24.00 $26.61

Help Desk Representative

$19.65 $21.36 $23.69

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$20.08 $21.62 $23.56

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.47 $19.81 $21.50

Insurance Billing Clerk

$17.76 $19.22 $21.00

Insurance Billing Clerk

$16.09 $17.48 $19.09

Insurance Claims Clerk

$17.23 $18.56 $20.16

Insurance Claims Clerk

$15.64 $16.93 $18.42

Insurance Claims Processor

$20.05 $21.58 $23.52

Insurance Claims Processor

$17.50 $18.74 $20.35

Inventory Clerk

$16.47 $17.75 $19.32

Inventory Clerk

$15.07 $16.34 $17.83

Legal Secretary

$25.64 $28.08 $31.22

Legal Secretary

$23.32 $25.43 $28.23

Mailroom Clerk

$15.40 $16.49 $17.84

Mailroom Clerk

$13.89 $14.93 $16.24

Medical Billing Clerk

$17.76 $19.22 $21.00

Medical Billing Clerk

$16.09 $17.48 $19.09

Medical Receptionist

$14.87 $16.01 $17.45

Medical Receptionist

$13.50 $14.58 $15.97

Medical Records Administrator

$44.72 $47.99 $52.23

Medical Records Administrator

$39.24 $42.11 $45.90

Medical Records Clerk

$15.65 $16.98 $18.62

Medical Records Clerk

$14.77 $16.12 $17.75

Medical Records Coding Technician

$20.68 $22.22 $24.20

Medical Records Coding Technician

$19.71 $21.08 $22.90

Medical Secretary

$17.69 $19.27 $21.18

Medical Secretary

$16.21 $17.72 $19.45

Medical Transcriptionist

$17.22 $18.65 $20.37

Medical Transcriptionist

$16.64 $18.10 $19.78

Office Manager

$26.59 $29.12 $32.39

Office Manager

$23.78 $25.95 $28.82

Order Processing Clerk

$17.37 $18.71 $20.32

Order Processing Clerk

$15.89 $17.18 $18.68

Order Processing Supervisor

$30.42 $32.92 $36.12

Order Processing Supervisor

$27.10 $29.26 $32.09

Payroll Clerk

$21.83 $23.46 $25.58

Payroll Clerk

$19.81 $21.17 $23.01

Payroll Supervisor

$30.98 $33.72 $37.23

Payroll Supervisor

$27.59 $29.97 $33.07

Receptionist

$15.04 $16.31 $17.90

Receptionist

$13.65 $14.86 $16.40

Secretary

$17.61 $19.07 $20.83

Secretary

$16.14 $17.53 $19.15

Secretary (Bilingual)

$20.66 $22.60 $25.11

Secretary (Bilingual)

$18.99 $20.66 $22.85

Survey Worker, Marketing

$14.55 $15.65 $17.06

Survey Worker, Marketing

$13.20 $14.23 $15.58

Telemarketing Representative

$15.33 $16.59 $18.12

Telemarketing Representative

$13.77 $14.95 $16.32

Word Processor

$19.44 $20.84 $22.57

Word Processor

$17.76 $19.00 $20.53

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Minnesota

Mississippi

Minneapolis/St. Paul, MN Job Title Accounting Clerk

Southaven, MS Low Mid High $19.38 $20.73 $22.38

Job Title Accounting Clerk

Low Mid High $17.15 $18.40 $19.99

Accounts Payable Clerk

$20.04 $21.16 $22.56

Accounts Payable Clerk

$17.75 $18.81 $20.16

Accounts Payable Supervisor

$31.61 $34.15 $37.45

Accounts Payable Supervisor

$29.25 $31.84 $35.15

Accounts Receivable Clerk

$20.69 $21.82 $23.25

Accounts Receivable Clerk

$18.36 $19.45 $20.85

Accounts Receivable Supervisor

$29.97 $32.37 $35.49

Accounts Receivable Supervisor

$27.60 $30.05 $33.17

Administrative Assistant

$21.97 $23.73 $26.06

Administrative Assistant

$19.30 $21.07 $23.38

Administrative Assistant, CEO

$33.92 $37.03 $41.09

Administrative Assistant, CEO

$31.37 $34.57 $38.67

Administrative Secretary

$26.30 $28.48 $31.35

Administrative Secretary

$23.63 $25.87 $28.75

Assistant Buyer

$21.13 $22.62 $24.55

Assistant Buyer

$18.77 $20.25 $22.15

Banking Loan Clerk

$17.18 $18.49 $20.07

Banking Loan Clerk

$15.09 $16.22 $17.64

Banking Loan Processor

$20.53 $22.13 $24.16

Banking Loan Processor

$18.07 $19.60 $21.59

Banking Mortgage Clerk

$19.36 $20.95 $22.88

Banking Mortgage Clerk

$17.00 $18.46 $20.32

Benefits Clerk

$21.97 $23.51 $25.53

Benefits Clerk

$19.43 $20.96 $22.95

Billing Clerk

$19.31 $20.77 $22.56

Billing Clerk

$17.08 $18.44 $20.16

Bookkeeper

$19.18 $20.76 $22.68

Bookkeeper

$16.97 $18.42 $20.28

Call Center Representative (Complex Calls)

$21.01 $22.62 $24.75

Call Center Representative (Complex Calls)

$18.73 $20.35 $22.45

Call Center Representative (General Calls)

$14.78 $16.21 $17.96

Call Center Representative (General Calls)

$12.99 $14.22 $15.79

Call Center Representative (Specialized Calls)

$17.54 $18.85 $20.47

Call Center Representative (Specialized Calls)

$15.41 $16.63 $18.18

Call Center Sales Representative

$15.90 $17.18 $18.70

Call Center Sales Representative

$13.99 $15.11 $16.54

Call Center Supervisor

$28.50 $30.90 $33.99

Call Center Supervisor

$26.94 $29.34 $32.41

Cost Accounting Clerk

$19.83 $21.30 $23.11

Cost Accounting Clerk

$17.56 $18.94 $20.72

Credit & Collection Clerk

$18.83 $20.17 $21.80

Credit & Collection Clerk

$16.65 $17.87 $19.42

Customer Service Representative (General Calls)

$18.31 $19.89 $21.78

Customer Service Representative (General Calls)

$16.08 $17.48 $19.25

Customer Service Representative (Specialized Calls)

$25.30 $27.28 $29.87

Customer Service Representative (Specialized Calls)

$22.72 $24.71 $27.27

Customer Service Representative, Financial

$18.70 $20.40 $22.44

Customer Service Representative, Financial

$16.41 $17.94 $19.89

Customer Service Representative, Insurance (Commercial)

$22.45 $24.14 $26.39

Customer Service Representative, Insurance (Commercial)

$19.89 $21.59 $23.81

Customer Service Representative, Insurance (Personal)

$18.73 $20.31 $22.22

Customer Service Representative, Insurance (Personal)

$16.44 $17.87 $19.67

Data Entry Operator

$14.79 $15.86 $17.26

Data Entry Operator

$13.16 $14.12 $15.37

Data Entry Operator Lead

$19.02 $20.49 $22.26

Data Entry Operator Lead

$16.93 $18.28 $19.99

Data Entry Supervisor

$23.56 $25.22 $27.42

Data Entry Supervisor

$21.16 $22.85 $25.04

Executive Assistant

$31.50 $34.56 $38.57

Executive Assistant

$28.90 $32.06 $36.11

Export/Import Clerk

$19.64 $21.11 $22.91

Export/Import Clerk

$17.39 $18.76 $20.52

File Clerk

$15.99 $17.21 $18.72

File Clerk

$14.06 $15.10 $16.44

Front Desk Receptionist

$13.96 $15.08 $16.60

Front Desk Receptionist

$12.21 $13.23 $14.59

General Clerk

$17.56 $18.89 $20.47

General Clerk

$15.63 $16.80 $18.27

Help Desk Representative

$22.65 $24.62 $27.26

Help Desk Representative

$20.22 $22.23 $24.86

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$20.69 $22.17 $24.05

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.21 $19.64 $21.48

Insurance Billing Clerk

$18.22 $19.67 $21.42

Insurance Billing Clerk

$16.11 $17.41 $19.05

Insurance Claims Clerk

$17.64 $18.97 $20.56

Insurance Claims Clerk

$15.70 $16.87 $18.34

Insurance Claims Processor

$19.89 $21.29 $23.10

Insurance Claims Processor

$17.87 $19.27 $21.09

Inventory Clerk

$16.98 $18.28 $19.85

Inventory Clerk

$15.04 $16.16 $17.57

Legal Secretary

$26.00 $28.31 $31.35

Legal Secretary

$23.33 $25.69 $28.74

Mailroom Clerk

$15.80 $16.89 $18.26

Mailroom Clerk

$14.08 $15.03 $16.25

Medical Billing Clerk

$18.22 $19.67 $21.42

Medical Billing Clerk

$16.11 $17.41 $19.05

Medical Receptionist

$15.44 $16.59 $18.05

Medical Receptionist

$13.46 $14.45 $15.73

Medical Records Administrator

$45.61 $49.06 $53.48

Medical Records Administrator

$41.11 $44.45 $48.70

Medical Records Clerk

$16.45 $17.82 $19.51

Medical Records Clerk

$14.38 $15.55 $17.04

Medical Records Coding Technician

$21.57 $23.09 $25.09

Medical Records Coding Technician

$18.95 $20.44 $22.38

Medical Secretary

$18.29 $19.86 $21.74

Medical Secretary

$15.94 $17.33 $19.08

Medical Transcriptionist

$18.51 $20.01 $21.79

Medical Transcriptionist

$15.72 $16.99 $18.59

Office Manager

$26.68 $29.12 $32.31

Office Manager

$24.30 $26.77 $29.96

Order Processing Clerk

$17.97 $19.31 $20.92

Order Processing Clerk

$15.78 $16.95 $18.43

Order Processing Supervisor

$30.39 $32.82 $35.99

Order Processing Supervisor

$28.02 $30.50 $33.67

Payroll Clerk

$22.22 $23.76 $25.81

Payroll Clerk

$19.83 $21.39 $23.42

Payroll Supervisor

$30.94 $33.61 $37.10

Payroll Supervisor

$28.57 $31.30 $34.79

Receptionist

$15.61 $16.88 $18.50

Receptionist

$13.72 $14.82 $16.24

Secretary

$18.21 $19.67 $21.41

Secretary

$15.87 $17.15 $18.76

Secretary (Bilingual)

$21.24 $23.09 $25.49

Secretary (Bilingual)

$18.60 $20.43 $22.81

Survey Worker, Marketing

$15.11 $16.22 $17.65

Survey Worker, Marketing

$13.27 $14.24 $15.50

Telemarketing Representative

$15.90 $17.18 $18.70

Telemarketing Representative

$13.99 $15.11 $16.54

Word Processor

$19.85 $21.19 $22.87

Word Processor

$17.68 $18.96 $20.60

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Missouri Chillicothe, MO

Jefferson City, MO

Job Title Accounting Clerk

Low Mid High $14.68 $15.79 $17.21

Job Title Accounting Clerk

Low Mid High $15.63 $16.71 $18.12

Accounts Payable Clerk

$15.22 $16.16 $17.36

Accounts Payable Clerk

$16.16 $17.07 $18.28

Accounts Payable Supervisor

$25.26 $27.54 $30.50

Accounts Payable Supervisor

$26.23 $28.49 $31.45

Accounts Receivable Clerk

$15.76 $16.73 $17.97

Accounts Receivable Clerk

$16.69 $17.63 $18.87

Accounts Receivable Supervisor

$23.82 $25.95 $28.73

Accounts Receivable Supervisor

$24.80 $26.91 $29.68

Administrative Assistant

$16.61 $18.17 $20.20

Administrative Assistant

$17.63 $19.16 $21.19

Administrative Assistant, CEO

$27.19 $30.06 $33.81

Administrative Assistant, CEO

$28.13 $30.97 $34.72

Administrative Secretary

$20.41 $22.35 $24.88

Administrative Secretary

$21.40 $23.31 $25.83

Assistant Buyer

$16.13 $17.43 $19.11

Assistant Buyer

$17.06 $18.32 $20.00

Banking Loan Clerk

$12.90 $13.90 $15.18

Banking Loan Clerk

$13.88 $14.87 $16.15

Banking Loan Processor

$15.57 $16.93 $18.69

Banking Loan Processor

$16.53 $17.87 $19.62

Banking Mortgage Clerk

$14.61 $15.91 $17.58

Banking Mortgage Clerk

$15.58 $16.86 $18.52

Benefits Clerk

$16.79 $18.13 $19.88

Benefits Clerk

$17.74 $19.06 $20.80

Billing Clerk

$14.62 $15.83 $17.36

Billing Clerk

$15.56 $16.74 $18.28

Bookkeeper

$14.52 $15.81 $17.47

Bookkeeper

$15.46 $16.73 $18.38

Call Center Representative (Complex Calls)

$16.21 $17.61 $19.46

Call Center Representative (Complex Calls)

$17.04 $18.42 $20.26

Call Center Representative (General Calls)

$11.10 $12.18 $13.59

Call Center Representative (General Calls)

$11.96 $13.04 $14.46

Call Center Representative (Specialized Calls)

$13.25 $14.34 $15.73

Call Center Representative (Specialized Calls)

$14.12 $15.18 $16.57

Call Center Sales Representative

$12.46 $13.51 $14.83

Call Center Sales Representative

$13.05 $14.05 $15.35

Call Center Supervisor

$23.55 $25.66 $28.41

Call Center Supervisor

$24.24 $26.31 $29.04

Cost Accounting Clerk

$15.05 $16.28 $17.85

Cost Accounting Clerk

$15.99 $17.19 $18.76

Credit & Collection Clerk

$14.24 $15.32 $16.71

Credit & Collection Clerk

$15.18 $16.25 $17.63

Customer Service Representative (General Calls)

$13.78 $15.03 $16.62

Customer Service Representative (General Calls)

$14.76 $15.99 $17.58

Customer Service Representative (Specialized Calls)

$19.68 $21.40 $23.65

Customer Service Representative (Specialized Calls)

$20.60 $22.29 $24.53

Customer Service Representative, Financial

$14.08 $15.45 $17.19

Customer Service Representative, Financial

$15.06 $16.41 $18.14

Customer Service Representative, Insurance (Commercial)

$17.20 $18.68 $20.63

Customer Service Representative, Insurance (Commercial)

$18.15 $19.60 $21.54

Customer Service Representative, Insurance (Personal)

$14.11 $15.38 $17.00

Customer Service Representative, Insurance (Personal)

$15.09 $16.34 $17.95

Data Entry Operator

$11.23 $12.01 $13.11

Data Entry Operator

$12.21 $13.03 $14.16

Data Entry Operator Lead

$14.50 $15.70 $17.23

Data Entry Operator Lead

$15.56 $16.75 $18.28

Data Entry Supervisor

$18.23 $19.69 $21.60

Data Entry Supervisor

$19.24 $20.68 $22.59

Executive Assistant

$25.02 $27.80 $31.46

Executive Assistant

$25.97 $28.73 $32.38

Export/Import Clerk

$14.89 $16.11 $17.67

Export/Import Clerk

$15.83 $17.03 $18.58

File Clerk

$12.01 $12.90 $14.10

File Clerk

$12.96 $13.87 $15.08

Front Desk Receptionist

$10.51 $11.29 $12.46

Front Desk Receptionist

$11.37 $12.22 $13.43

General Clerk

$13.34 $14.38 $15.70

General Clerk

$14.40 $15.43 $16.75

Help Desk Representative

$17.57 $19.34 $21.66

Help Desk Representative

$18.13 $19.83 $22.11

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$15.70 $16.96 $18.60

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$16.66 $17.90 $19.53

Insurance Billing Clerk

$13.76 $14.91 $16.38

Insurance Billing Clerk

$14.70 $15.84 $17.30

Insurance Claims Clerk

$13.40 $14.44 $15.77

Insurance Claims Clerk

$14.46 $15.49 $16.82

Insurance Claims Processor

$15.44 $16.69 $18.32

Insurance Claims Processor

$15.88 $17.08 $18.66

Inventory Clerk

$12.92 $13.92 $15.21

Inventory Clerk

$13.93 $14.92 $16.21

Legal Secretary

$20.15 $22.20 $24.88

Legal Secretary

$21.14 $23.16 $25.83

Mailroom Clerk

$11.99 $12.80 $13.89

Mailroom Clerk

$13.01 $13.84 $14.95

Medical Billing Clerk

$13.76 $14.91 $16.38

Medical Billing Clerk

$14.70 $15.84 $17.30

Medical Receptionist

$11.47 $12.29 $13.42

Medical Receptionist

$12.45 $13.30 $14.45

Medical Records Administrator

$36.81 $39.91 $43.84

Medical Records Administrator

$37.17 $40.26 $44.19

Medical Records Clerk

$12.48 $13.52 $14.88

Medical Records Clerk

$13.32 $14.35 $15.70

Medical Records Coding Technician

$16.62 $17.95 $19.68

Medical Records Coding Technician

$17.41 $18.71 $20.42

Medical Secretary

$13.61 $14.85 $16.42

Medical Secretary

$14.64 $15.87 $17.44

Medical Transcriptionist

$13.88 $15.06 $16.53

Medical Transcriptionist

$14.82 $15.97 $17.44

Office Manager

$20.95 $23.09 $25.88

Office Manager

$21.95 $24.05 $26.85

Order Processing Clerk

$13.52 $14.56 $15.89

Order Processing Clerk

$14.49 $15.52 $16.85

Order Processing Supervisor

$24.19 $26.35 $29.17

Order Processing Supervisor

$25.16 $27.30 $30.13

Payroll Clerk

$17.06 $18.43 $20.21

Payroll Clerk

$17.98 $19.31 $21.09

Payroll Supervisor

$24.67 $27.06 $30.18

Payroll Supervisor

$25.64 $28.01 $31.13

Receptionist

$11.72 $12.65 $13.93

Receptionist

$12.66 $13.62 $14.91

Secretary

$13.55 $14.69 $16.14

Secretary

$14.58 $15.71 $17.16

Secretary (Bilingual)

$15.99 $17.60 $19.70

Secretary (Bilingual)

$17.02 $18.60 $20.70

Survey Worker, Marketing

$11.35 $12.15 $13.27

Survey Worker, Marketing

$12.28 $13.11 $14.24

Telemarketing Representative

$12.46 $13.51 $14.83

Telemarketing Representative

$13.05 $14.05 $15.35

Word Processor

$15.17 $16.31 $17.77

Word Processor

$16.23 $17.35 $18.81

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Missouri Kansas City, MO Job Title Accounting Clerk

Liberty, MO Low Mid High $17.75 $18.99 $20.56

Job Title Accounting Clerk

Low Mid High $17.64 $18.87 $20.45

Accounts Payable Clerk

$18.35 $19.39 $20.73

Accounts Payable Clerk

$18.24 $19.28 $20.62

Accounts Payable Supervisor

$29.56 $31.97 $35.12

Accounts Payable Supervisor

$29.44 $31.86 $35.00

Accounts Receivable Clerk

$18.96 $20.02 $21.40

Accounts Receivable Clerk

$18.84 $19.91 $21.28

Accounts Receivable Supervisor

$28.00 $30.28 $33.25

Accounts Receivable Supervisor

$27.89 $30.17 $33.14

Administrative Assistant

$20.04 $21.76 $24.01

Administrative Assistant

$19.93 $21.65 $23.90

Administrative Assistant, CEO

$31.56 $34.56 $38.46

Administrative Assistant, CEO

$31.45 $34.44 $38.34

Administrative Secretary

$24.24 $26.35 $29.09

Administrative Secretary

$24.13 $26.23 $28.98

Assistant Buyer

$19.36 $20.80 $22.65

Assistant Buyer

$19.25 $20.68 $22.54

Banking Loan Clerk

$15.79 $16.91 $18.34

Banking Loan Clerk

$15.67 $16.79 $18.23

Banking Loan Processor

$18.77 $20.28 $22.23

Banking Loan Processor

$18.66 $20.17 $22.12

Banking Mortgage Clerk

$17.70 $19.15 $21.00

Banking Mortgage Clerk

$17.59 $19.04 $20.89

Benefits Clerk

$20.13 $21.61 $23.54

Benefits Clerk

$20.01 $21.50 $23.43

Billing Clerk

$17.69 $19.02 $20.73

Billing Clerk

$17.57 $18.91 $20.62

Bookkeeper

$17.57 $19.01 $20.85

Bookkeeper

$17.45 $18.90 $20.73

Call Center Representative (Complex Calls)

$19.32 $20.86 $22.88

Call Center Representative (Complex Calls)

$19.21 $20.76 $22.77

Call Center Representative (General Calls)

$13.61 $14.84 $16.42

Call Center Representative (General Calls)

$13.51 $14.74 $16.31

Call Center Representative (Specialized Calls)

$16.04 $17.24 $18.79

Call Center Representative (Specialized Calls)

$15.93 $17.14 $18.68

Call Center Sales Representative

$14.56 $15.67 $17.10

Call Center Sales Representative

$14.45 $15.57 $17.00

Call Center Supervisor

$26.84 $29.04 $31.91

Call Center Supervisor

$26.73 $28.93 $31.80

Cost Accounting Clerk

$18.16 $19.52 $21.27

Cost Accounting Clerk

$18.04 $19.41 $21.15

Credit & Collection Clerk

$17.26 $18.47 $20.00

Credit & Collection Clerk

$17.14 $18.35 $19.89

Customer Service Representative (General Calls)

$16.78 $18.17 $19.94

Customer Service Representative (General Calls)

$16.66 $18.06 $19.83

Customer Service Representative (Specialized Calls)

$23.32 $25.20 $27.64

Customer Service Representative (Specialized Calls)

$23.21 $25.08 $27.53

Customer Service Representative, Financial

$17.12 $18.64 $20.57

Customer Service Representative, Financial

$17.00 $18.53 $20.46

Customer Service Representative, Insurance (Commercial)

$20.58 $22.22 $24.36

Customer Service Representative, Insurance (Commercial)

$20.47 $22.11 $24.25

Customer Service Representative, Insurance (Personal)

$17.15 $18.56 $20.36

Customer Service Representative, Insurance (Personal)

$17.03 $18.45 $20.25

Data Entry Operator

$13.80 $14.76 $16.02

Data Entry Operator

$13.68 $14.64 $15.90

Data Entry Operator Lead

$17.58 $18.92 $20.61

Data Entry Operator Lead

$17.46 $18.80 $20.50

Data Entry Supervisor

$21.86 $23.47 $25.58

Data Entry Supervisor

$21.75 $23.36 $25.47

Executive Assistant

$29.24 $32.19 $36.04

Executive Assistant

$29.13 $32.08 $35.92

Export/Import Clerk

$17.99 $19.34 $21.07

Export/Import Clerk

$17.87 $19.23 $20.96

File Clerk

$14.75 $15.79 $17.14

File Clerk

$14.63 $15.67 $17.02

Front Desk Receptionist

$12.87 $13.91 $15.28

Front Desk Receptionist

$12.76 $13.79 $15.16

General Clerk

$16.29 $17.44 $18.91

General Clerk

$16.17 $17.33 $18.79

Help Desk Representative

$21.04 $22.97 $25.51

Help Desk Representative

$20.93 $22.86 $25.40

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.91 $20.32 $22.13

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.80 $20.20 $22.02

Insurance Billing Clerk

$16.72 $18.00 $19.63

Insurance Billing Clerk

$16.60 $17.89 $19.52

Insurance Claims Clerk

$16.35 $17.51 $18.99

Insurance Claims Clerk

$16.23 $17.40 $18.87

Insurance Claims Processor

$18.70 $20.09 $21.88

Insurance Claims Processor

$18.59 $19.97 $21.77

Inventory Clerk

$15.68 $16.80 $18.22

Inventory Clerk

$15.56 $16.68 $18.10

Legal Secretary

$23.95 $26.18 $29.09

Legal Secretary

$23.84 $26.07 $28.98

Mailroom Clerk

$14.72 $15.67 $16.90

Mailroom Clerk

$14.60 $15.55 $16.78

Medical Billing Clerk

$16.72 $18.00 $19.63

Medical Billing Clerk

$16.60 $17.89 $19.52

Medical Receptionist

$14.18 $15.18 $16.47

Medical Receptionist

$14.06 $15.06 $16.35

Medical Records Administrator

$41.68 $44.88 $49.00

Medical Records Administrator

$41.55 $44.74 $48.84

Medical Records Clerk

$14.88 $16.04 $17.53

Medical Records Clerk

$14.76 $15.93 $17.42

Medical Records Coding Technician

$19.42 $20.86 $22.73

Medical Records Coding Technician

$19.31 $20.74 $22.61

Medical Secretary

$16.69 $18.07 $19.83

Medical Secretary

$16.57 $17.96 $19.72

Medical Transcriptionist

$16.51 $17.78 $19.39

Medical Transcriptionist

$16.39 $17.66 $19.27

Office Manager

$24.87 $27.19 $30.22

Office Manager

$24.76 $27.08 $30.11

Order Processing Clerk

$16.48 $17.65 $19.13

Order Processing Clerk

$16.36 $17.53 $19.01

Order Processing Supervisor

$28.40 $30.71 $33.72

Order Processing Supervisor

$28.28 $30.60 $33.61

Payroll Clerk

$20.40 $21.90 $23.86

Payroll Clerk

$20.28 $21.79 $23.75

Payroll Supervisor

$28.92 $31.46 $34.78

Payroll Supervisor

$28.81 $31.35 $34.66

Receptionist

$14.40 $15.51 $16.94

Receptionist

$14.28 $15.39 $16.83

Secretary

$16.62 $17.89 $19.51

Secretary

$16.50 $17.78 $19.40

Secretary (Bilingual)

$19.35 $21.14 $23.46

Secretary (Bilingual)

$19.24 $21.03 $23.35

Survey Worker, Marketing

$13.95 $14.93 $16.20

Survey Worker, Marketing

$13.83 $14.81 $16.08

Telemarketing Representative

$14.56 $15.67 $17.10

Telemarketing Representative

$14.45 $15.57 $17.00

Word Processor

$18.33 $19.59 $21.21

Word Processor

$18.21 $19.48 $21.09

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Missouri Springfield, MO

St. Louis, MO

Job Title Accounting Clerk

Low Mid High $15.29 $16.39 $17.80

Job Title Accounting Clerk

Low Mid High $17.99 $19.23 $20.80

Accounts Payable Clerk

$15.83 $16.75 $17.96

Accounts Payable Clerk

$18.59 $19.63 $20.97

Accounts Payable Supervisor

$25.95 $28.21 $31.17

Accounts Payable Supervisor

$29.75 $32.13 $35.24

Accounts Receivable Clerk

$16.37 $17.32 $18.55

Accounts Receivable Clerk

$19.20 $20.26 $21.64

Accounts Receivable Supervisor

$24.51 $26.63 $29.40

Accounts Receivable Supervisor

$28.22 $30.46 $33.40

Administrative Assistant

$17.36 $18.90 $20.94

Administrative Assistant

$20.32 $22.04 $24.28

Administrative Assistant, CEO

$27.92 $30.77 $34.50

Administrative Assistant, CEO

$31.76 $34.71 $38.56

Administrative Secretary

$21.15 $23.08 $25.61

Administrative Secretary

$24.51 $26.59 $29.32

Assistant Buyer

$16.73 $18.01 $19.68

Assistant Buyer

$19.60 $21.04 $22.89

Banking Loan Clerk

$13.50 $14.50 $15.79

Banking Loan Clerk

$15.97 $17.10 $18.53

Banking Loan Processor

$16.18 $17.52 $19.28

Banking Loan Processor

$18.96 $20.47 $22.41

Banking Mortgage Clerk

$15.22 $16.51 $18.17

Banking Mortgage Clerk

$17.89 $19.34 $21.18

Benefits Clerk

$17.39 $18.71 $20.45

Benefits Clerk

$20.31 $21.79 $23.71

Billing Clerk

$15.23 $16.42 $17.96

Billing Clerk

$17.92 $19.26 $20.97

Bookkeeper

$15.12 $16.41 $18.06

Bookkeeper

$17.81 $19.25 $21.09

Call Center Representative (Complex Calls)

$16.73 $18.12 $19.95

Call Center Representative (Complex Calls)

$19.48 $21.00 $23.00

Call Center Representative (General Calls)

$11.62 $12.71 $14.14

Call Center Representative (General Calls)

$13.78 $15.01 $16.59

Call Center Representative (Specialized Calls)

$13.80 $14.87 $16.26

Call Center Representative (Specialized Calls)

$16.20 $17.41 $18.95

Call Center Sales Representative

$12.74 $13.76 $15.05

Call Center Sales Representative

$14.83 $15.95 $17.37

Call Center Supervisor

$24.12 $26.20 $28.91

Call Center Supervisor

$26.84 $28.96 $31.73

Cost Accounting Clerk

$15.65 $16.87 $18.44

Cost Accounting Clerk

$18.40 $19.76 $21.51

Credit & Collection Clerk

$14.84 $15.92 $17.30

Credit & Collection Clerk

$17.49 $18.70 $20.24

Customer Service Representative (General Calls)

$14.39 $15.64 $17.22

Customer Service Representative (General Calls)

$16.97 $18.36 $20.13

Customer Service Representative (Specialized Calls)

$20.26 $21.96 $24.20

Customer Service Representative (Specialized Calls)

$23.49 $25.34 $27.76

Customer Service Representative, Financial

$14.69 $16.05 $17.79

Customer Service Representative, Financial

$17.31 $18.83 $20.76

Customer Service Representative, Insurance (Commercial)

$17.79 $19.26 $21.20

Customer Service Representative, Insurance (Commercial)

$20.77 $22.39 $24.52

Customer Service Representative, Insurance (Personal)

$14.72 $15.98 $17.60

Customer Service Representative, Insurance (Personal)

$17.34 $18.75 $20.55

Data Entry Operator

$11.83 $12.64 $13.77

Data Entry Operator

$14.07 $15.05 $16.32

Data Entry Operator Lead

$15.19 $16.38 $17.91

Data Entry Operator Lead

$17.90 $19.24 $20.95

Data Entry Supervisor

$18.92 $20.37 $22.29

Data Entry Supervisor

$22.11 $23.71 $25.81

Executive Assistant

$25.75 $28.52 $32.17

Executive Assistant

$29.47 $32.37 $36.18

Export/Import Clerk

$15.50 $16.71 $18.26

Export/Import Clerk

$18.23 $19.58 $21.32

File Clerk

$12.58 $13.50 $14.71

File Clerk

$14.93 $15.98 $17.33

Front Desk Receptionist

$11.02 $11.85 $13.05

Front Desk Receptionist

$13.04 $14.08 $15.47

General Clerk

$14.01 $15.06 $16.38

General Clerk

$16.59 $17.76 $19.24

Help Desk Representative

$17.76 $19.47 $21.75

Help Desk Representative

$21.70 $23.66 $26.23

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$16.30 $17.55 $19.18

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$19.10 $20.50 $22.31

Insurance Billing Clerk

$14.36 $15.51 $16.98

Insurance Billing Clerk

$16.95 $18.24 $19.88

Insurance Claims Clerk

$14.07 $15.12 $16.45

Insurance Claims Clerk

$16.66 $17.83 $19.31

Insurance Claims Processor

$15.93 $17.15 $18.76

Insurance Claims Processor

$19.17 $20.57 $22.38

Inventory Clerk

$13.64 $14.66 $15.97

Inventory Clerk

$15.95 $17.07 $18.50

Legal Secretary

$20.89 $22.93 $25.61

Legal Secretary

$24.22 $26.43 $29.32

Mailroom Clerk

$12.62 $13.46 $14.57

Mailroom Clerk

$15.01 $15.97 $17.21

Medical Billing Clerk

$14.36 $15.51 $16.98

Medical Billing Clerk

$16.95 $18.24 $19.88

Medical Receptionist

$12.13 $12.98 $14.15

Medical Receptionist

$14.42 $15.43 $16.73

Medical Records Administrator

$37.56 $40.66 $44.60

Medical Records Administrator

$42.60 $45.84 $50.01

Medical Records Clerk

$12.92 $13.96 $15.32

Medical Records Clerk

$15.01 $16.17 $17.65

Medical Records Coding Technician

$17.04 $18.34 $20.06

Medical Records Coding Technician

$19.52 $20.93 $22.78

Medical Secretary

$14.34 $15.58 $17.17

Medical Secretary

$16.95 $18.34 $20.11

Medical Transcriptionist

$14.30 $15.45 $16.91

Medical Transcriptionist

$16.31 $17.56 $19.13

Office Manager

$21.65 $23.77 $26.57

Office Manager

$25.11 $27.41 $30.41

Order Processing Clerk

$14.12 $15.17 $16.50

Order Processing Clerk

$16.67 $17.84 $19.32

Order Processing Supervisor

$24.88 $27.03 $29.85

Order Processing Supervisor

$28.61 $30.89 $33.87

Payroll Clerk

$17.66 $19.00 $20.78

Payroll Clerk

$20.64 $22.14 $24.09

Payroll Supervisor

$25.36 $27.73 $30.84

Payroll Supervisor

$29.12 $31.63 $34.91

Receptionist

$12.29 $13.24 $14.54

Receptionist

$14.58 $15.70 $17.13

Secretary

$14.28 $15.42 $16.88

Secretary

$16.88 $18.16 $19.79

Secretary (Bilingual)

$16.74 $18.34 $20.44

Secretary (Bilingual)

$19.63 $21.41 $23.73

Survey Worker, Marketing

$11.91 $12.73 $13.87

Survey Worker, Marketing

$14.13 $15.11 $16.39

Telemarketing Representative

$12.74 $13.76 $15.05

Telemarketing Representative

$14.83 $15.95 $17.37

Word Processor

$15.86 $16.99 $18.44

Word Processor

$18.65 $19.92 $21.55

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Nebraska Lincoln, NE Job Title Accounting Clerk

Omaha, NE Low Mid High $16.00 $17.18 $18.61

Job Title Accounting Clerk

Low Mid High $16.85 $18.05 $19.53

Accounts Payable Clerk

$16.58 $17.55 $18.77

Accounts Payable Clerk

$17.44 $18.43 $19.69

Accounts Payable Supervisor

$26.87 $29.14 $32.10

Accounts Payable Supervisor

$28.08 $30.41 $33.46

Accounts Receivable Clerk

$17.15 $18.12 $19.36

Accounts Receivable Clerk

$18.03 $19.02 $20.30

Accounts Receivable Supervisor

$25.43 $27.55 $30.34

Accounts Receivable Supervisor

$26.59 $28.78 $31.65

Administrative Assistant

$18.19 $19.71 $21.75

Administrative Assistant

$19.06 $20.63 $22.73

Administrative Assistant, CEO

$28.76 $31.57 $35.25

Administrative Assistant, CEO

$29.94 $32.83 $36.59

Administrative Secretary

$21.96 $23.89 $26.45

Administrative Secretary

$22.95 $24.94 $27.57

Assistant Buyer

$17.53 $18.81 $20.47

Assistant Buyer

$18.42 $19.73 $21.46

Banking Loan Clerk

$13.92 $15.07 $16.46

Banking Loan Clerk

$14.75 $15.93 $17.35

Banking Loan Processor

$16.87 $18.24 $19.98

Banking Loan Processor

$17.77 $19.18 $20.98

Banking Mortgage Clerk

$15.84 $17.22 $18.89

Banking Mortgage Clerk

$16.72 $18.13 $19.85

Benefits Clerk

$18.11 $19.41 $21.14

Benefits Clerk

$19.05 $20.39 $22.19

Billing Clerk

$15.93 $17.21 $18.77

Billing Clerk

$16.78 $18.09 $19.69

Bookkeeper

$15.82 $17.20 $18.87

Bookkeeper

$16.66 $18.07 $19.79

Call Center Representative (Complex Calls)

$17.36 $18.72 $20.56

Call Center Representative (Complex Calls)

$18.24 $19.65 $21.55

Call Center Representative (General Calls)

$11.95 $13.19 $14.73

Call Center Representative (General Calls)

$12.68 $13.95 $15.53

Call Center Representative (Specialized Calls)

$14.37 $15.51 $16.90

Call Center Representative (Specialized Calls)

$15.15 $16.32 $17.76

Call Center Sales Representative

$13.08 $14.20 $15.54

Call Center Sales Representative

$13.99 $15.15 $16.53

Call Center Supervisor

$24.55 $26.60 $29.29

Call Center Supervisor

$26.03 $28.17 $30.96

Cost Accounting Clerk

$16.39 $17.67 $19.24

Cost Accounting Clerk

$17.25 $18.55 $20.18

Credit & Collection Clerk

$15.51 $16.69 $18.11

Credit & Collection Clerk

$16.34 $17.55 $19.01

Customer Service Representative (General Calls)

$14.92 $16.31 $17.95

Customer Service Representative (General Calls)

$15.77 $17.19 $18.87

Customer Service Representative (Specialized Calls)

$20.95 $22.63 $24.88

Customer Service Representative (Specialized Calls)

$21.99 $23.73 $26.05

Customer Service Representative, Financial

$15.26 $16.75 $18.51

Customer Service Representative, Financial

$16.12 $17.64 $19.46

Customer Service Representative, Insurance (Commercial)

$18.52 $19.95 $21.88

Customer Service Representative, Insurance (Commercial)

$19.47 $20.95 $22.96

Customer Service Representative, Insurance (Personal)

$15.29 $16.67 $18.32

Customer Service Representative, Insurance (Personal)

$16.15 $17.56 $19.26

Data Entry Operator

$11.88 $12.76 $13.97

Data Entry Operator

$12.72 $13.64 $14.90

Data Entry Operator Lead

$15.52 $16.79 $18.32

Data Entry Operator Lead

$16.49 $17.80 $19.39

Data Entry Supervisor

$19.81 $21.25 $23.18

Data Entry Supervisor

$20.78 $22.27 $24.27

Executive Assistant

$26.58 $29.34 $32.96

Executive Assistant

$27.71 $30.54 $34.25

Export/Import Clerk

$16.23 $17.51 $19.07

Export/Import Clerk

$17.08 $18.39 $20.00

File Clerk

$12.90 $13.94 $15.28

File Clerk

$13.71 $14.78 $16.14

Front Desk Receptionist

$11.25 $12.12 $13.42

Front Desk Receptionist

$11.96 $12.89 $14.24

General Clerk

$14.23 $15.40 $16.78

General Clerk

$15.17 $16.36 $17.79

Help Desk Representative

$18.46 $20.14 $22.42

Help Desk Representative

$20.24 $22.05 $24.49

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.00 $18.27 $19.89

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.90 $19.21 $20.89

Insurance Billing Clerk

$14.96 $16.25 $17.78

Insurance Billing Clerk

$15.79 $17.10 $18.67

Insurance Claims Clerk

$14.30 $15.46 $16.86

Insurance Claims Clerk

$15.24 $16.43 $17.87

Insurance Claims Processor

$17.06 $18.31 $19.94

Insurance Claims Processor

$17.96 $19.25 $20.93

Inventory Clerk

$13.92 $15.07 $16.47

Inventory Clerk

$14.74 $15.92 $17.35

Legal Secretary

$21.70 $23.74 $26.44

Legal Secretary

$22.68 $24.78 $27.57

Mailroom Clerk

$12.72 $13.64 $14.84

Mailroom Clerk

$13.60 $14.56 $15.80

Medical Billing Clerk

$14.96 $16.25 $17.78

Medical Billing Clerk

$15.79 $17.10 $18.67

Medical Receptionist

$12.48 $13.46 $14.75

Medical Receptionist

$13.22 $14.23 $15.54

Medical Records Administrator

$39.69 $42.84 $46.88

Medical Records Administrator

$41.31 $44.56 $48.71

Medical Records Clerk

$13.39 $14.59 $16.08

Medical Records Clerk

$14.08 $15.29 $16.80

Medical Records Coding Technician

$17.89 $19.18 $20.89

Medical Records Coding Technician

$18.63 $19.94 $21.70

Medical Secretary

$14.97 $16.36 $18.00

Medical Secretary

$15.76 $17.17 $18.86

Medical Transcriptionist

$15.56 $16.93 $18.52

Medical Transcriptionist

$16.14 $17.49 $19.10

Office Manager

$22.53 $24.67 $27.50

Office Manager

$23.60 $25.81 $28.72

Order Processing Clerk

$14.62 $15.80 $17.21

Order Processing Clerk

$15.47 $16.67 $18.11

Order Processing Supervisor

$25.79 $27.95 $30.78

Order Processing Supervisor

$26.97 $29.19 $32.11

Payroll Clerk

$18.47 $19.79 $21.56

Payroll Clerk

$19.38 $20.75 $22.58

Payroll Supervisor

$26.28 $28.66 $31.78

Payroll Supervisor

$27.47 $29.92 $33.13

Receptionist

$12.58 $13.66 $15.09

Receptionist

$13.37 $14.49 $15.94

Secretary

$14.90 $16.19 $17.71

Secretary

$15.69 $17.00 $18.56

Secretary (Bilingual)

$17.56 $19.15 $21.25

Secretary (Bilingual)

$18.41 $20.05 $22.22

Survey Worker, Marketing

$12.17 $13.09 $14.34

Survey Worker, Marketing

$12.94 $13.90 $15.18

Telemarketing Representative

$13.08 $14.20 $15.54

Telemarketing Representative

$13.99 $15.15 $16.53

Word Processor

$16.24 $17.40 $18.84

Word Processor

$17.23 $18.43 $19.93

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Nevada

New Hampshire

Las Vegas, NV

Manchester, NH

Job Title Accounting Clerk

Low Mid High $18.65 $19.91 $21.52

Job Title Accounting Clerk

Low Mid High $18.48 $19.74 $21.36

Accounts Payable Clerk

$19.26 $20.32 $21.69

Accounts Payable Clerk

$19.09 $20.16 $21.54

Accounts Payable Supervisor

$30.20 $32.60 $35.73

Accounts Payable Supervisor

$30.41 $32.90 $36.14

Accounts Receivable Clerk

$19.88 $20.96 $22.38

Accounts Receivable Clerk

$19.71 $20.81 $22.24

Accounts Receivable Supervisor

$28.65 $30.92 $33.88

Accounts Receivable Supervisor

$28.81 $31.16 $34.21

Administrative Assistant

$21.24 $23.03 $25.36

Administrative Assistant

$20.75 $22.54 $24.86

Administrative Assistant, CEO

$33.15 $36.20 $40.16

Administrative Assistant, CEO

$32.69 $35.81 $39.87

Administrative Secretary

$25.60 $27.78 $30.62

Administrative Secretary

$25.11 $27.29 $30.13

Assistant Buyer

$20.29 $21.76 $23.66

Assistant Buyer

$20.13 $21.61 $23.54

Banking Loan Clerk

$16.56 $17.70 $19.15

Banking Loan Clerk

$16.42 $17.55 $19.00

Banking Loan Processor

$19.59 $21.12 $23.11

Banking Loan Processor

$19.44 $20.99 $23.01

Banking Mortgage Clerk

$18.51 $19.97 $21.85

Banking Mortgage Clerk

$18.35 $19.83 $21.73

Benefits Clerk

$20.97 $22.47 $24.43

Benefits Clerk

$20.83 $22.37 $24.37

Billing Clerk

$18.58 $19.94 $21.69

Billing Clerk

$18.41 $19.78 $21.54

Bookkeeper

$18.46 $19.93 $21.81

Bookkeeper

$18.29 $19.76 $21.66

Call Center Representative (Complex Calls)

$20.09 $21.64 $23.68

Call Center Representative (Complex Calls)

$19.99 $21.59 $23.68

Call Center Representative (General Calls)

$14.30 $15.55 $17.15

Call Center Representative (General Calls)

$14.18 $15.41 $17.01

Call Center Representative (Specialized Calls)

$16.76 $17.98 $19.55

Call Center Representative (Specialized Calls)

$16.62 $17.85 $19.44

Call Center Sales Representative

$15.30 $16.43 $17.88

Call Center Sales Representative

$15.12 $16.25 $17.70

Call Center Supervisor

$27.46 $29.58 $32.36

Call Center Supervisor

$27.57 $29.82 $32.75

Cost Accounting Clerk

$19.06 $20.45 $22.24

Cost Accounting Clerk

$18.89 $20.29 $22.10

Credit & Collection Clerk

$18.15 $19.37 $20.95

Credit & Collection Clerk

$17.98 $19.20 $20.79

Customer Service Representative (General Calls)

$17.57 $18.98 $20.78

Customer Service Representative (General Calls)

$17.42 $18.83 $20.64

Customer Service Representative (Specialized Calls)

$24.21 $26.09 $28.56

Customer Service Representative (Specialized Calls)

$24.14 $26.08 $28.61

Customer Service Representative, Financial

$17.91 $19.45 $21.42

Customer Service Representative, Financial

$17.76 $19.30 $21.29

Customer Service Representative, Insurance (Commercial)

$21.43 $23.09 $25.26

Customer Service Representative, Insurance (Commercial)

$21.30 $23.00 $25.22

Customer Service Representative, Insurance (Personal)

$17.94 $19.37 $21.20

Customer Service Representative, Insurance (Personal)

$17.79 $19.22 $21.07

Data Entry Operator

$14.43 $15.42 $16.70

Data Entry Operator

$14.38 $15.36 $16.64

Data Entry Operator Lead

$18.29 $19.63 $21.35

Data Entry Operator Lead

$18.21 $19.56 $21.30

Data Entry Supervisor

$22.48 $24.10 $26.22

Data Entry Supervisor

$22.49 $24.15 $26.32

Executive Assistant

$30.77 $33.79 $37.71

Executive Assistant

$30.28 $33.34 $37.34

Export/Import Clerk

$18.89 $20.27 $22.04

Export/Import Clerk

$18.72 $20.11 $21.90

File Clerk

$15.50 $16.57 $17.94

File Clerk

$15.37 $16.42 $17.78

Front Desk Receptionist

$13.55 $14.64 $16.05

Front Desk Receptionist

$13.43 $14.51 $15.91

General Clerk

$16.97 $18.14 $19.63

General Clerk

$16.90 $18.06 $19.55

Help Desk Representative

$21.72 $23.67 $26.24

Help Desk Representative

$21.57 $23.55 $26.15

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$19.73 $21.16 $23.00

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$19.58 $21.03 $22.90

Insurance Billing Clerk

$17.60 $18.90 $20.57

Insurance Billing Clerk

$17.44 $18.73 $20.41

Insurance Claims Clerk

$17.04 $18.21 $19.70

Insurance Claims Clerk

$16.97 $18.13 $19.63

Insurance Claims Processor

$19.30 $20.69 $22.50

Insurance Claims Processor

$19.02 $20.42 $22.23

Inventory Clerk

$16.43 $17.56 $19.01

Inventory Clerk

$16.21 $17.32 $18.76

Legal Secretary

$25.30 $27.61 $30.62

Legal Secretary

$24.81 $27.12 $30.13

Mailroom Clerk

$15.38 $16.35 $17.59

Mailroom Clerk

$15.33 $16.28 $17.52

Medical Billing Clerk

$17.60 $18.90 $20.57

Medical Billing Clerk

$17.44 $18.73 $20.41

Medical Receptionist

$15.17 $16.21 $17.55

Medical Receptionist

$14.79 $15.80 $17.12

Medical Records Administrator

$44.37 $47.64 $51.88

Medical Records Administrator

$43.45 $46.82 $51.12

Medical Records Clerk

$17.10 $18.38 $20.01

Medical Records Clerk

$15.74 $16.92 $18.44

Medical Records Coding Technician

$22.10 $23.73 $25.84

Medical Records Coding Technician

$20.40 $21.90 $23.86

Medical Secretary

$17.77 $19.19 $21.01

Medical Secretary

$17.33 $18.73 $20.53

Medical Transcriptionist

$17.69 $19.00 $20.68

Medical Transcriptionist

$18.01 $19.36 $21.08

Office Manager

$25.51 $27.83 $30.87

Office Manager

$25.59 $27.98 $31.09

Order Processing Clerk

$17.27 $18.45 $19.95

Order Processing Clerk

$17.12 $18.29 $19.80

Order Processing Supervisor

$29.04 $31.35 $34.35

Order Processing Supervisor

$29.22 $31.60 $34.70

Payroll Clerk

$21.35 $22.89 $24.89

Payroll Clerk

$21.20 $22.77 $24.80

Payroll Supervisor

$29.57 $32.09 $35.39

Payroll Supervisor

$29.75 $32.37 $35.79

Receptionist

$15.15 $16.28 $17.74

Receptionist

$15.02 $16.14 $17.59

Secretary

$17.70 $19.01 $20.69

Secretary

$17.26 $18.55 $20.21

Secretary (Bilingual)

$20.52 $22.38 $24.79

Secretary (Bilingual)

$20.04 $21.89 $24.30

Survey Worker, Marketing

$14.68 $15.69 $16.99

Survey Worker, Marketing

$14.56 $15.55 $16.84

Telemarketing Representative

$15.30 $16.43 $17.88

Telemarketing Representative

$15.12 $16.25 $17.70

Word Processor

$19.04 $20.31 $21.95

Word Processor

$18.96 $20.25 $21.92

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

New Jersey Hackensack, NJ Job Title Accounting Clerk

Parsippany, NJ Low Mid High $20.56 $22.17 $24.09

Job Title Accounting Clerk

Low Mid High $20.23 $21.76 $23.61

Accounts Payable Clerk

$21.32 $22.68 $24.31

Accounts Payable Clerk

$20.96 $22.25 $23.82

Accounts Payable Supervisor

$35.92 $39.15 $43.18

Accounts Payable Supervisor

$34.18 $37.10 $40.82

Accounts Receivable Clerk

$22.08 $23.46 $25.15

Accounts Receivable Clerk

$21.69 $23.00 $24.62

Accounts Receivable Supervisor

$33.87 $36.94 $40.76

Accounts Receivable Supervisor

$32.32 $35.08 $38.60

Administrative Assistant

$23.56 $25.78 $28.62

Administrative Assistant

$23.20 $25.32 $28.00

Administrative Assistant, CEO

$38.52 $42.47 $47.41

Administrative Assistant, CEO

$37.14 $40.79 $45.44

Administrative Secretary

$28.93 $31.74 $35.28

Administrative Secretary

$28.28 $30.86 $34.16

Assistant Buyer

$22.59 $24.44 $26.74

Assistant Buyer

$22.18 $23.93 $26.13

Banking Loan Clerk

$18.03 $19.53 $21.31

Banking Loan Clerk

$17.68 $19.07 $20.76

Banking Loan Processor

$21.85 $23.81 $26.23

Banking Loan Processor

$21.27 $23.11 $25.40

Banking Mortgage Clerk

$20.49 $22.38 $24.67

Banking Mortgage Clerk

$19.99 $21.76 $23.93

Benefits Clerk

$23.57 $25.48 $27.89

Benefits Clerk

$22.89 $24.69 $26.96

Billing Clerk

$20.48 $22.21 $24.31

Billing Clerk

$20.15 $21.80 $23.82

Bookkeeper

$20.33 $22.20 $24.45

Bookkeeper

$20.01 $21.79 $23.96

Call Center Representative (Complex Calls)

$22.74 $24.76 $27.30

Call Center Representative (Complex Calls)

$22.04 $23.92 $26.30

Call Center Representative (General Calls)

$15.47 $17.10 $19.07

Call Center Representative (General Calls)

$15.20 $16.72 $18.58

Call Center Representative (Specialized Calls)

$18.59 $20.17 $22.07

Call Center Representative (Specialized Calls)

$18.13 $19.60 $21.41

Call Center Sales Representative

$17.37 $18.86 $20.64

Call Center Sales Representative

$16.84 $18.26 $19.96

Call Center Supervisor

$33.22 $36.25 $40.00

Call Center Supervisor

$31.30 $33.91 $37.25

Cost Accounting Clerk

$21.08 $22.84 $24.99

Cost Accounting Clerk

$20.72 $22.40 $24.46

Credit & Collection Clerk

$19.93 $21.51 $23.39

Credit & Collection Clerk

$19.63 $21.13 $22.95

Customer Service Representative (General Calls)

$19.30 $21.14 $23.33

Customer Service Representative (General Calls)

$18.88 $20.59 $22.67

Customer Service Representative (Specialized Calls)

$27.61 $30.08 $33.18

Customer Service Representative (Specialized Calls)

$26.70 $28.98 $31.88

Customer Service Representative, Financial

$19.74 $21.74 $24.13

Customer Service Representative, Financial

$19.29 $21.15 $23.42

Customer Service Representative, Insurance (Commercial)

$24.14 $26.26 $28.95

Customer Service Representative, Insurance (Commercial)

$23.43 $25.42 $27.94

Customer Service Representative, Insurance (Personal)

$19.78 $21.64 $23.86

Customer Service Representative, Insurance (Personal)

$19.32 $21.06 $23.17

Data Entry Operator

$15.15 $16.41 $17.95

Data Entry Operator

$15.24 $16.42 $17.89

Data Entry Operator Lead

$19.94 $21.67 $23.73

Data Entry Operator Lead

$19.78 $21.41 $23.39

Data Entry Supervisor

$25.84 $27.98 $30.68

Data Entry Supervisor

$24.97 $26.92 $29.41

Executive Assistant

$35.48 $39.40 $44.32

Executive Assistant

$34.33 $37.93 $42.54

Export/Import Clerk

$20.86 $22.61 $24.74

Export/Import Clerk

$20.52 $22.19 $24.23

File Clerk

$16.69 $18.09 $19.77

File Clerk

$16.43 $17.72 $19.31

Front Desk Receptionist

$14.32 $15.67 $17.37

Front Desk Receptionist

$14.20 $15.46 $17.07

General Clerk

$18.29 $19.82 $21.61

General Clerk

$18.22 $19.64 $21.36

Help Desk Representative

$24.51 $26.86 $29.86

Help Desk Representative

$23.90 $26.24 $29.27

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$22.03 $23.85 $26.09

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$21.44 $23.15 $25.28

Insurance Billing Clerk

$19.25 $20.93 $22.93

Insurance Billing Clerk

$18.98 $20.57 $22.50

Insurance Claims Clerk

$18.38 $19.91 $21.71

Insurance Claims Clerk

$18.30 $19.73 $21.46

Insurance Claims Processor

$21.89 $23.67 $25.89

Insurance Claims Processor

$21.17 $22.85 $24.93

Inventory Clerk

$17.57 $19.05 $20.79

Inventory Clerk

$17.48 $18.86 $20.53

Legal Secretary

$28.55 $31.53 $35.28

Legal Secretary

$27.93 $30.66 $34.15

Mailroom Clerk

$16.31 $17.57 $19.08

Mailroom Clerk

$16.34 $17.52 $18.95

Medical Billing Clerk

$19.25 $20.93 $22.93

Medical Billing Clerk

$18.98 $20.57 $22.50

Medical Receptionist

$16.15 $17.46 $19.05

Medical Receptionist

$16.05 $17.30 $18.85

Medical Records Administrator

$54.51 $58.67 $63.93

Medical Records Administrator

$52.60 $56.59 $61.64

Medical Records Clerk

$17.20 $18.73 $20.60

Medical Records Clerk

$17.12 $18.58 $20.37

Medical Records Coding Technician

$23.01 $24.81 $27.00

Medical Records Coding Technician

$22.68 $24.45 $26.65

Medical Secretary

$19.33 $21.13 $23.29

Medical Secretary

$19.11 $20.84 $22.94

Medical Transcriptionist

$19.17 $20.87 $22.88

Medical Transcriptionist

$18.70 $20.28 $22.19

Office Manager

$29.75 $32.87 $36.80

Office Manager

$28.57 $31.38 $34.98

Order Processing Clerk

$18.92 $20.47 $22.31

Order Processing Clerk

$18.52 $19.96 $21.70

Order Processing Supervisor

$34.39 $37.50 $41.37

Order Processing Supervisor

$32.79 $35.59 $39.16

Payroll Clerk

$23.89 $25.84 $28.29

Payroll Clerk

$23.42 $25.26 $27.59

Payroll Supervisor

$35.08 $38.49 $42.74

Payroll Supervisor

$33.42 $36.49 $40.42

Receptionist

$16.25 $17.72 $19.52

Receptionist

$16.02 $17.38 $19.08

Secretary

$19.24 $20.90 $22.89

Secretary

$19.02 $20.62 $22.56

Secretary (Bilingual)

$22.69 $24.99 $27.91

Secretary (Bilingual)

$22.36 $24.56 $27.33

Survey Worker, Marketing

$15.68 $16.98 $18.56

Survey Worker, Marketing

$15.48 $16.69 $18.18

Telemarketing Representative

$17.37 $18.86 $20.64

Telemarketing Representative

$16.84 $18.26 $19.96

Word Processor

$20.88 $22.50 $24.46

Word Processor

$20.67 $22.21 $24.10

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

New Jersey Princeton, NJ

South Plainfield, NJ

Job Title Accounting Clerk

Low Mid High $20.20 $21.68 $23.50

Job Title Accounting Clerk

Low Mid High $19.86 $21.35 $23.17

Accounts Payable Clerk

$20.90 $22.16 $23.70

Accounts Payable Clerk

$20.57 $21.83 $23.37

Accounts Payable Supervisor

$33.99 $36.85 $40.48

Accounts Payable Supervisor

$33.43 $36.28 $39.92

Accounts Receivable Clerk

$21.62 $22.90 $24.49

Accounts Receivable Clerk

$21.29 $22.57 $24.16

Accounts Receivable Supervisor

$32.16 $34.87 $38.31

Accounts Receivable Supervisor

$31.62 $34.31 $37.74

Administrative Assistant

$23.30 $25.39 $28.06

Administrative Assistant

$22.78 $24.86 $27.49

Administrative Assistant, CEO

$37.14 $40.71 $45.24

Administrative Assistant, CEO

$36.50 $40.10 $44.70

Administrative Secretary

$28.34 $30.91 $34.18

Administrative Secretary

$27.77 $30.31 $33.56

Assistant Buyer

$22.10 $23.81 $25.97

Assistant Buyer

$21.77 $23.48 $25.63

Banking Loan Clerk

$17.73 $19.09 $20.74

Banking Loan Clerk

$17.40 $18.78 $20.44

Banking Loan Processor

$21.25 $23.04 $25.30

Banking Loan Processor

$20.95 $22.75 $25.00

Banking Mortgage Clerk

$19.99 $21.72 $23.85

Banking Mortgage Clerk

$19.68 $21.43 $23.56

Benefits Clerk

$22.83 $24.59 $26.83

Benefits Clerk

$22.54 $24.30 $26.53

Billing Clerk

$20.11 $21.72 $23.70

Billing Clerk

$19.78 $21.40 $23.37

Bookkeeper

$19.98 $21.71 $23.84

Bookkeeper

$19.64 $21.38 $23.51

Call Center Representative (Complex Calls)

$21.96 $23.80 $26.15

Call Center Representative (Complex Calls)

$21.70 $23.53 $25.87

Call Center Representative (General Calls)

$15.25 $16.74 $18.57

Call Center Representative (General Calls)

$14.96 $16.46 $18.30

Call Center Representative (Specialized Calls)

$18.12 $19.56 $21.34

Call Center Representative (Specialized Calls)

$17.85 $19.30 $21.08

Call Center Sales Representative

$16.53 $17.89 $19.54

Call Center Sales Representative

$16.50 $17.89 $19.56

Call Center Supervisor

$30.34 $32.88 $36.12

Call Center Supervisor

$30.96 $33.55 $36.88

Cost Accounting Clerk

$20.67 $22.31 $24.34

Cost Accounting Clerk

$20.34 $21.98 $24.00

Credit & Collection Clerk

$19.61 $21.07 $22.85

Credit & Collection Clerk

$19.27 $20.74 $22.52

Customer Service Representative (General Calls)

$18.90 $20.57 $22.62

Customer Service Representative (General Calls)

$18.59 $20.28 $22.32

Customer Service Representative (Specialized Calls)

$26.58 $28.82 $31.67

Customer Service Representative (Specialized Calls)

$26.27 $28.51 $31.36

Customer Service Representative, Financial

$19.30 $21.12 $23.36

Customer Service Representative, Financial

$18.99 $20.83 $23.06

Customer Service Representative, Insurance (Commercial)

$23.36 $25.31 $27.80

Customer Service Representative, Insurance (Commercial)

$23.07 $25.01 $27.49

Customer Service Representative, Insurance (Personal)

$19.33 $21.03 $23.11

Customer Service Representative, Insurance (Personal)

$19.02 $20.73 $22.81

Data Entry Operator

$15.43 $16.60 $18.06

Data Entry Operator

$15.00 $16.15 $17.60

Data Entry Operator Lead

$19.92 $21.53 $23.49

Data Entry Operator Lead

$19.46 $21.06 $23.01

Data Entry Supervisor

$24.92 $26.84 $29.30

Data Entry Supervisor

$24.48 $26.37 $28.80

Executive Assistant

$34.36 $37.91 $42.42

Executive Assistant

$33.73 $37.28 $41.83

Export/Import Clerk

$20.47 $22.10 $24.11

Export/Import Clerk

$20.14 $21.77 $23.78

File Clerk

$16.49 $17.76 $19.33

File Clerk

$16.17 $17.44 $19.01

Front Desk Receptionist

$14.29 $15.53 $17.13

Front Desk Receptionist

$13.98 $15.21 $16.80

General Clerk

$18.38 $19.79 $21.49

General Clerk

$17.92 $19.33 $21.02

Help Desk Representative

$23.70 $25.95 $28.85

Help Desk Representative

$23.45 $25.69 $28.59

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$21.41 $23.08 $25.18

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$21.11 $22.79 $24.88

Insurance Billing Clerk

$18.97 $20.52 $22.42

Insurance Billing Clerk

$18.63 $20.19 $22.09

Insurance Claims Clerk

$18.46 $19.87 $21.58

Insurance Claims Clerk

$18.00 $19.41 $21.11

Insurance Claims Processor

$21.13 $22.76 $24.82

Insurance Claims Processor

$20.96 $22.60 $24.65

Inventory Clerk

$17.44 $18.78 $20.42

Inventory Clerk

$17.17 $18.53 $20.18

Legal Secretary

$27.99 $30.71 $34.18

Legal Secretary

$27.43 $30.11 $33.55

Mailroom Clerk

$16.53 $17.69 $19.11

Mailroom Clerk

$16.08 $17.23 $18.65

Medical Billing Clerk

$18.97 $20.52 $22.42

Medical Billing Clerk

$18.63 $20.19 $22.09

Medical Receptionist

$16.22 $17.46 $19.00

Medical Receptionist

$15.75 $16.98 $18.50

Medical Records Administrator

$50.46 $54.20 $58.97

Medical Records Administrator

$51.08 $55.02 $59.99

Medical Records Clerk

$16.87 $18.28 $20.02

Medical Records Clerk

$16.90 $18.35 $20.12

Medical Records Coding Technician

$22.24 $23.95 $26.12

Medical Records Coding Technician

$22.40 $24.14 $26.33

Medical Secretary

$19.26 $20.97 $23.04

Medical Secretary

$18.76 $20.47 $22.53

Medical Transcriptionist

$18.20 $19.70 $21.53

Medical Transcriptionist

$18.34 $19.89 $21.77

Office Manager

$28.47 $31.24 $34.77

Office Manager

$27.98 $30.71 $34.21

Order Processing Clerk

$18.55 $19.96 $21.67

Order Processing Clerk

$18.23 $19.65 $21.37

Order Processing Supervisor

$32.63 $35.37 $38.86

Order Processing Supervisor

$32.08 $34.81 $38.29

Payroll Clerk

$23.31 $25.11 $27.40

Payroll Clerk

$22.99 $24.77 $27.05

Payroll Supervisor

$33.24 $36.25 $40.08

Payroll Supervisor

$32.69 $35.69 $39.52

Receptionist

$16.09 $17.43 $19.10

Receptionist

$15.76 $17.11 $18.78

Secretary

$19.18 $20.75 $22.67

Secretary

$18.68 $20.25 $22.15

Secretary (Bilingual)

$22.47 $24.64 $27.40

Secretary (Bilingual)

$21.96 $24.11 $26.84

Survey Worker, Marketing

$15.56 $16.74 $18.22

Survey Worker, Marketing

$15.24 $16.42 $17.90

Telemarketing Representative

$16.53 $17.89 $19.54

Telemarketing Representative

$16.50 $17.89 $19.56

Word Processor

$20.80 $22.32 $24.19

Word Processor

$20.34 $21.85 $23.70

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

New Jersey

New York

Swedesboro, NJ Job Title Accounting Clerk

Buffalo, NY Low Mid High $18.82 $20.24 $21.97

Job Title Accounting Clerk

Low Mid High $17.60 $18.88 $20.44

Accounts Payable Clerk

$19.50 $20.70 $22.16

Accounts Payable Clerk

$18.22 $19.29 $20.61

Accounts Payable Supervisor

$31.80 $34.51 $37.97

Accounts Payable Supervisor

$29.57 $32.06 $35.28

Accounts Receivable Clerk

$20.18 $21.40 $22.90

Accounts Receivable Clerk

$18.84 $19.91 $21.26

Accounts Receivable Supervisor

$30.07 $32.63 $35.91

Accounts Receivable Supervisor

$27.99 $30.33 $33.37

Administrative Assistant

$21.68 $23.64 $26.15

Administrative Assistant

$20.04 $21.74 $23.98

Administrative Assistant, CEO

$34.76 $38.17 $42.51

Administrative Assistant, CEO

$31.71 $34.81 $38.83

Administrative Secretary

$26.42 $28.85 $31.95

Administrative Secretary

$24.22 $26.36 $29.16

Assistant Buyer

$20.64 $22.25 $24.30

Assistant Buyer

$19.25 $20.67 $22.49

Banking Loan Clerk

$16.54 $17.87 $19.47

Banking Loan Clerk

$15.49 $16.74 $18.24

Banking Loan Processor

$19.96 $21.67 $23.82

Banking Loan Processor

$18.68 $20.20 $22.12

Banking Mortgage Clerk

$18.74 $20.41 $22.45

Banking Mortgage Clerk

$17.57 $19.08 $20.91

Benefits Clerk

$21.48 $23.14 $25.28

Benefits Clerk

$20.05 $21.50 $23.42

Billing Clerk

$18.74 $20.28 $22.16

Billing Clerk

$17.52 $18.92 $20.61

Bookkeeper

$18.61 $20.27 $22.29

Bookkeeper

$17.40 $18.90 $20.72

Call Center Representative (Complex Calls)

$20.67 $22.42 $24.66

Call Center Representative (Complex Calls)

$19.23 $20.75 $22.78

Call Center Representative (General Calls)

$14.21 $15.65 $17.43

Call Center Representative (General Calls)

$13.31 $14.66 $16.33

Call Center Representative (Specialized Calls)

$17.00 $18.39 $20.08

Call Center Representative (Specialized Calls)

$15.93 $17.18 $18.71

Call Center Sales Representative

$15.69 $17.03 $18.63

Call Center Sales Representative

$14.50 $15.72 $17.17

Call Center Supervisor

$29.62 $32.16 $35.40

Call Center Supervisor

$27.01 $29.27 $32.21

Cost Accounting Clerk

$19.28 $20.84 $22.76

Cost Accounting Clerk

$18.02 $19.41 $21.13

Credit & Collection Clerk

$18.25 $19.65 $21.35

Credit & Collection Clerk

$17.07 $18.35 $19.89

Customer Service Representative (General Calls)

$17.68 $19.31 $21.27

Customer Service Representative (General Calls)

$16.57 $18.08 $19.87

Customer Service Representative (Specialized Calls)

$25.03 $27.17 $29.90

Customer Service Representative (Specialized Calls)

$23.20 $25.09 $27.57

Customer Service Representative, Financial

$18.07 $19.84 $21.97

Customer Service Representative, Financial

$16.94 $18.56 $20.49

Customer Service Representative, Insurance (Commercial)

$21.98 $23.82 $26.20

Customer Service Representative, Insurance (Commercial)

$20.50 $22.11 $24.24

Customer Service Representative, Insurance (Personal)

$18.10 $19.75 $21.74

Customer Service Representative, Insurance (Personal)

$16.97 $18.48 $20.28

Data Entry Operator

$14.24 $15.35 $16.75

Data Entry Operator

$13.25 $14.25 $15.56

Data Entry Operator Lead

$18.55 $20.09 $21.96

Data Entry Operator Lead

$17.24 $18.63 $20.31

Data Entry Supervisor

$23.24 $25.04 $27.36

Data Entry Supervisor

$21.80 $23.39 $25.52

Executive Assistant

$32.12 $35.50 $39.81

Executive Assistant

$29.32 $32.36 $36.32

Export/Import Clerk

$19.09 $20.64 $22.54

Export/Import Clerk

$17.84 $19.23 $20.94

File Clerk

$15.35 $16.57 $18.09

File Clerk

$14.38 $15.52 $16.96

Front Desk Receptionist

$13.27 $14.43 $15.95

Front Desk Receptionist

$12.50 $13.52 $14.94

General Clerk

$17.06 $18.42 $20.05

General Clerk

$15.85 $17.11 $18.62

Help Desk Representative

$21.48 $23.51 $26.18

Help Desk Representative

$20.27 $22.11 $24.59

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$20.11 $21.71 $23.70

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.83 $20.24 $22.02

Insurance Billing Clerk

$17.63 $19.13 $20.94

Insurance Billing Clerk

$16.49 $17.87 $19.53

Insurance Claims Clerk

$17.14 $18.50 $20.14

Insurance Claims Clerk

$15.92 $17.19 $18.70

Insurance Claims Processor

$19.45 $20.96 $22.87

Insurance Claims Processor

$18.58 $19.95 $21.70

Inventory Clerk

$16.41 $17.73 $19.33

Inventory Clerk

$15.23 $16.46 $17.95

Legal Secretary

$26.09 $28.66 $31.95

Legal Secretary

$23.92 $26.19 $29.16

Mailroom Clerk

$15.27 $16.39 $17.76

Mailroom Clerk

$14.19 $15.22 $16.51

Medical Billing Clerk

$17.63 $19.13 $20.94

Medical Billing Clerk

$16.49 $17.87 $19.53

Medical Receptionist

$14.92 $16.09 $17.57

Medical Receptionist

$13.84 $14.92 $16.31

Medical Records Administrator

$48.29 $51.95 $56.60

Medical Records Administrator

$43.16 $46.49 $50.74

Medical Records Clerk

$16.15 $17.56 $19.29

Medical Records Clerk

$14.70 $15.98 $17.56

Medical Records Coding Technician

$21.48 $23.15 $25.28

Medical Records Coding Technician

$19.48 $20.89 $22.73

Medical Secretary

$17.82 $19.46 $21.43

Medical Secretary

$16.54 $18.04 $19.83

Medical Transcriptionist

$17.64 $19.15 $20.97

Medical Transcriptionist

$16.85 $18.28 $19.97

Office Manager

$26.57 $29.19 $32.54

Office Manager

$24.80 $27.16 $30.26

Order Processing Clerk

$17.34 $18.71 $20.36

Order Processing Clerk

$16.24 $17.53 $19.05

Order Processing Supervisor

$30.50 $33.11 $36.43

Order Processing Supervisor

$28.39 $30.77 $33.85

Payroll Clerk

$21.79 $23.48 $25.65

Payroll Clerk

$20.28 $21.75 $23.69

Payroll Supervisor

$31.09 $33.94 $37.59

Payroll Supervisor

$28.92 $31.54 $34.93

Receptionist

$14.96 $16.25 $17.87

Receptionist

$14.02 $15.21 $16.75

Secretary

$17.74 $19.25 $21.08

Secretary

$16.46 $17.86 $19.51

Secretary (Bilingual)

$20.89 $22.93 $25.53

Secretary (Bilingual)

$19.35 $21.12 $23.43

Survey Worker, Marketing

$14.45 $15.59 $17.01

Survey Worker, Marketing

$13.56 $14.59 $15.94

Telemarketing Representative

$15.69 $17.03 $18.63

Telemarketing Representative

$14.50 $15.72 $17.17

Word Processor

$19.40 $20.84 $22.61

Word Processor

$18.02 $19.30 $20.89

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

New York Garden City, NY

Islandia, NY

Job Title Accounting Clerk

Low Mid High $20.04 $21.64 $23.53

Job Title Accounting Clerk

Low Mid High $19.96 $21.57 $23.47

Accounts Payable Clerk

$20.80 $22.14 $23.73

Accounts Payable Clerk

$20.72 $22.07 $23.68

Accounts Payable Supervisor

$34.80 $37.99 $41.92

Accounts Payable Supervisor

$34.75 $37.92 $41.85

Accounts Receivable Clerk

$21.55 $22.91 $24.56

Accounts Receivable Clerk

$21.48 $22.85 $24.50

Accounts Receivable Supervisor

$32.78 $35.81 $39.56

Accounts Receivable Supervisor

$32.73 $35.75 $39.50

Administrative Assistant

$22.87 $25.05 $27.88

Administrative Assistant

$22.81 $25.00 $27.83

Administrative Assistant, CEO

$37.91 $41.87 $46.75

Administrative Assistant, CEO

$37.84 $41.80 $46.67

Administrative Secretary

$28.18 $31.05 $34.63

Administrative Secretary

$28.13 $31.00 $34.57

Assistant Buyer

$22.06 $23.86 $26.12

Assistant Buyer

$21.99 $23.80 $26.07

Banking Loan Clerk

$17.37 $18.89 $20.66

Banking Loan Clerk

$17.27 $18.80 $20.58

Banking Loan Processor

$21.19 $23.09 $25.44

Banking Loan Processor

$21.12 $23.03 $25.39

Banking Mortgage Clerk

$19.85 $21.71 $23.92

Banking Mortgage Clerk

$19.76 $21.64 $23.86

Benefits Clerk

$22.86 $24.71 $27.09

Benefits Clerk

$22.79 $24.66 $27.04

Billing Clerk

$19.96 $21.69 $23.74

Billing Clerk

$19.87 $21.62 $23.68

Bookkeeper

$19.81 $21.67 $23.88

Bookkeeper

$19.72 $21.60 $23.82

Call Center Representative (Complex Calls)

$22.06 $24.05 $26.59

Call Center Representative (Complex Calls)

$22.01 $24.00 $26.55

Call Center Representative (General Calls)

$14.88 $16.53 $18.49

Call Center Representative (General Calls)

$14.79 $16.45 $18.42

Call Center Representative (Specialized Calls)

$18.01 $19.56 $21.40

Call Center Representative (Specialized Calls)

$17.94 $19.50 $21.35

Call Center Sales Representative

$16.62 $18.14 $19.89

Call Center Sales Representative

$16.54 $18.07 $19.83

Call Center Supervisor

$32.29 $35.20 $38.82

Call Center Supervisor

$32.24 $35.14 $38.75

Cost Accounting Clerk

$20.56 $22.30 $24.40

Cost Accounting Clerk

$20.48 $22.23 $24.34

Credit & Collection Clerk

$19.41 $20.99 $22.84

Credit & Collection Clerk

$19.32 $20.92 $22.78

Customer Service Representative (General Calls)

$18.66 $20.50 $22.63

Customer Service Representative (General Calls)

$18.57 $20.42 $22.56

Customer Service Representative (Specialized Calls)

$26.81 $29.29 $32.41

Customer Service Representative (Specialized Calls)

$26.76 $29.24 $32.35

Customer Service Representative, Financial

$19.10 $21.08 $23.40

Customer Service Representative, Financial

$19.01 $21.00 $23.34

Customer Service Representative, Insurance (Commercial)

$23.41 $25.47 $28.14

Customer Service Representative, Insurance (Commercial)

$23.35 $25.42 $28.09

Customer Service Representative, Insurance (Personal)

$19.13 $20.98 $23.14

Customer Service Representative, Insurance (Personal)

$19.04 $20.91 $23.08

Data Entry Operator

$14.67 $15.91 $17.46

Data Entry Operator

$14.57 $15.81 $17.36

Data Entry Operator Lead

$19.46 $21.17 $23.19

Data Entry Operator Lead

$19.38 $21.10 $23.13

Data Entry Supervisor

$24.92 $26.99 $29.64

Data Entry Supervisor

$24.86 $26.94 $29.59

Executive Assistant

$34.83 $38.80 $43.71

Executive Assistant

$34.77 $38.74 $43.63

Export/Import Clerk

$20.34 $22.08 $24.16

Export/Import Clerk

$20.26 $22.01 $24.10

File Clerk

$16.04 $17.44 $19.12

File Clerk

$15.93 $17.35 $19.04

Front Desk Receptionist

$13.74 $15.03 $16.72

Front Desk Receptionist

$13.64 $14.93 $16.62

General Clerk

$17.80 $19.34 $21.12

General Clerk

$17.71 $19.26 $21.05

Help Desk Representative

$22.99 $25.22 $28.12

Help Desk Representative

$22.94 $25.17 $28.07

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$21.36 $23.13 $25.31

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$21.29 $23.07 $25.26

Insurance Billing Clerk

$18.71 $20.42 $22.39

Insurance Billing Clerk

$18.62 $20.34 $22.33

Insurance Claims Clerk

$17.89 $19.43 $21.21

Insurance Claims Clerk

$17.79 $19.35 $21.14

Insurance Claims Processor

$20.82 $22.50 $24.60

Insurance Claims Processor

$20.75 $22.44 $24.55

Inventory Clerk

$17.06 $18.55 $20.30

Inventory Clerk

$16.96 $18.47 $20.22

Legal Secretary

$27.80 $30.83 $34.63

Legal Secretary

$27.75 $30.78 $34.57

Mailroom Clerk

$15.81 $17.08 $18.59

Mailroom Clerk

$15.71 $16.98 $18.50

Medical Billing Clerk

$18.71 $20.42 $22.39

Medical Billing Clerk

$18.62 $20.34 $22.33

Medical Receptionist

$15.39 $16.73 $18.36

Medical Receptionist

$15.29 $16.63 $18.27

Medical Records Administrator

$52.20 $56.12 $61.10

Medical Records Administrator

$52.11 $56.03 $61.00

Medical Records Clerk

$16.56 $18.11 $19.96

Medical Records Clerk

$16.46 $18.03 $19.89

Medical Records Coding Technician

$22.31 $24.08 $26.32

Medical Records Coding Technician

$22.25 $24.03 $26.27

Medical Secretary

$18.64 $20.48 $22.61

Medical Secretary

$18.55 $20.40 $22.54

Medical Transcriptionist

$19.11 $20.82 $22.81

Medical Transcriptionist

$19.01 $20.74 $22.75

Office Manager

$28.72 $31.80 $35.67

Office Manager

$28.67 $31.75 $35.61

Order Processing Clerk

$18.27 $19.84 $21.63

Order Processing Clerk

$18.18 $19.75 $21.56

Order Processing Supervisor

$33.30 $36.36 $40.16

Order Processing Supervisor

$33.24 $36.30 $40.10

Payroll Clerk

$23.33 $25.23 $27.65

Payroll Clerk

$23.27 $25.18 $27.60

Payroll Supervisor

$33.98 $37.33 $41.50

Payroll Supervisor

$33.92 $37.27 $41.43

Receptionist

$15.60 $17.08 $18.87

Receptionist

$15.50 $16.98 $18.78

Secretary

$18.55 $20.25 $22.22

Secretary

$18.46 $20.17 $22.15

Secretary (Bilingual)

$22.02 $24.27 $27.16

Secretary (Bilingual)

$21.95 $24.21 $27.11

Survey Worker, Marketing

$15.04 $16.33 $17.91

Survey Worker, Marketing

$14.94 $16.23 $17.81

Telemarketing Representative

$16.62 $18.14 $19.89

Telemarketing Representative

$16.54 $18.07 $19.83

Word Processor

$20.40 $21.99 $23.90

Word Processor

$20.32 $21.93 $23.84

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

New York Manhattan, NY Job Title Accounting Clerk

Rochester, NY Low Mid High $20.88 $22.55 $24.51

Job Title Accounting Clerk

Low Mid High $17.63 $18.94 $20.53

Accounts Payable Clerk

$21.67 $23.07 $24.73

Accounts Payable Clerk

$18.27 $19.35 $20.70

Accounts Payable Supervisor

$36.55 $39.85 $43.95

Accounts Payable Supervisor

$30.10 $32.73 $36.11

Accounts Receivable Clerk

$22.45 $23.87 $25.59

Accounts Receivable Clerk

$18.90 $19.99 $21.37

Accounts Receivable Supervisor

$34.47 $37.60 $41.49

Accounts Receivable Supervisor

$28.44 $30.91 $34.09

Administrative Assistant

$23.96 $26.23 $29.12

Administrative Assistant

$20.12 $21.86 $24.17

Administrative Assistant, CEO

$39.21 $43.24 $48.26

Administrative Assistant, CEO

$32.20 $35.47 $39.70

Administrative Secretary

$29.43 $32.30 $35.91

Administrative Secretary

$24.41 $26.64 $29.55

Assistant Buyer

$22.98 $24.87 $27.21

Assistant Buyer

$19.32 $20.77 $22.64

Banking Loan Clerk

$18.23 $19.81 $21.65

Banking Loan Clerk

$15.46 $16.71 $18.22

Banking Loan Processor

$22.22 $24.23 $26.68

Banking Loan Processor

$18.67 $20.22 $22.17

Banking Mortgage Clerk

$20.81 $22.77 $25.10

Banking Mortgage Clerk

$17.54 $19.07 $20.93

Benefits Clerk

$23.98 $25.93 $28.38

Benefits Clerk

$20.05 $21.55 $23.50

Billing Clerk

$20.79 $22.59 $24.73

Billing Clerk

$17.56 $18.98 $20.70

Bookkeeper

$20.64 $22.58 $24.88

Bookkeeper

$17.44 $18.96 $20.82

Call Center Representative (Complex Calls)

$23.14 $25.19 $27.78

Call Center Representative (Complex Calls)

$19.26 $20.83 $22.91

Call Center Representative (General Calls)

$15.63 $17.34 $19.38

Call Center Representative (General Calls)

$13.28 $14.64 $16.31

Call Center Representative (Specialized Calls)

$18.89 $20.52 $22.46

Call Center Representative (Specialized Calls)

$15.91 $17.17 $18.73

Call Center Sales Representative

$17.60 $19.16 $20.99

Call Center Sales Representative

$14.35 $15.57 $17.02

Call Center Supervisor

$33.59 $36.63 $40.40

Call Center Supervisor

$27.38 $29.76 $32.83

Cost Accounting Clerk

$21.42 $23.23 $25.42

Cost Accounting Clerk

$18.06 $19.48 $21.24

Credit & Collection Clerk

$20.23 $21.87 $23.80

Credit & Collection Clerk

$17.10 $18.40 $19.97

Customer Service Representative (General Calls)

$19.57 $21.49 $23.74

Customer Service Representative (General Calls)

$16.54 $18.06 $19.87

Customer Service Representative (Specialized Calls)

$28.09 $30.60 $33.76

Customer Service Representative (Specialized Calls)

$23.28 $25.23 $27.77

Customer Service Representative, Financial

$20.02 $22.10 $24.55

Customer Service Representative, Financial

$16.91 $18.54 $20.50

Customer Service Representative, Insurance (Commercial)

$24.56 $26.72 $29.45

Customer Service Representative, Insurance (Commercial)

$20.51 $22.16 $24.35

Customer Service Representative, Insurance (Personal)

$20.06 $22.00 $24.28

Customer Service Representative, Insurance (Personal)

$16.94 $18.46 $20.29

Data Entry Operator

$15.27 $16.58 $18.17

Data Entry Operator

$13.26 $14.26 $15.57

Data Entry Operator Lead

$20.25 $22.04 $24.14

Data Entry Operator Lead

$17.27 $18.68 $20.38

Data Entry Supervisor

$26.29 $28.47 $31.21

Data Entry Supervisor

$22.01 $23.68 $25.87

Executive Assistant

$36.11 $40.11 $45.12

Executive Assistant

$29.70 $32.90 $37.05

Export/Import Clerk

$21.19 $23.00 $25.17

Export/Import Clerk

$17.88 $19.30 $21.05

File Clerk

$16.85 $18.31 $20.05

File Clerk

$14.34 $15.49 $16.93

Front Desk Receptionist

$14.43 $15.81 $17.56

Front Desk Receptionist

$12.47 $13.49 $14.91

General Clerk

$18.53 $20.13 $21.98

General Clerk

$15.86 $17.14 $18.66

Help Desk Representative

$24.93 $27.33 $30.38

Help Desk Representative

$20.56 $22.47 $25.02

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$22.40 $24.27 $26.55

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.81 $20.25 $22.07

Insurance Billing Clerk

$19.51 $21.27 $23.33

Insurance Billing Clerk

$16.51 $17.92 $19.59

Insurance Claims Clerk

$18.62 $20.22 $22.07

Insurance Claims Clerk

$15.94 $17.21 $18.74

Insurance Claims Processor

$22.27 $24.09 $26.36

Insurance Claims Processor

$18.72 $20.14 $21.95

Inventory Clerk

$17.77 $19.32 $21.13

Inventory Clerk

$15.29 $16.53 $18.03

Legal Secretary

$29.04 $32.08 $35.91

Legal Secretary

$24.11 $26.47 $29.54

Mailroom Clerk

$16.46 $17.78 $19.34

Mailroom Clerk

$14.20 $15.23 $16.53

Medical Billing Clerk

$19.51 $21.27 $23.33

Medical Billing Clerk

$16.51 $17.92 $19.59

Medical Receptionist

$16.28 $17.65 $19.30

Medical Receptionist

$13.86 $14.94 $16.33

Medical Records Administrator

$55.49 $59.72 $65.05

Medical Records Administrator

$44.90 $48.47 $52.97

Medical Records Clerk

$17.37 $18.98 $20.91

Medical Records Clerk

$14.42 $15.68 $17.24

Medical Records Coding Technician

$23.40 $25.23 $27.45

Medical Records Coding Technician

$19.17 $20.58 $22.43

Medical Secretary

$19.59 $21.47 $23.69

Medical Secretary

$16.57 $18.09 $19.90

Medical Transcriptionist

$19.43 $21.21 $23.28

Medical Transcriptionist

$16.81 $18.25 $19.95

Office Manager

$30.27 $33.45 $37.45

Office Manager

$25.13 $27.60 $30.82

Order Processing Clerk

$19.17 $20.80 $22.69

Order Processing Clerk

$16.21 $17.50 $19.04

Order Processing Supervisor

$35.00 $38.17 $42.11

Order Processing Supervisor

$28.86 $31.37 $34.60

Payroll Clerk

$24.31 $26.29 $28.78

Payroll Clerk

$20.37 $21.88 $23.87

Payroll Supervisor

$35.70 $39.17 $43.50

Payroll Supervisor

$29.42 $32.18 $35.74

Receptionist

$16.39 $17.93 $19.79

Receptionist

$13.98 $15.18 $16.72

Secretary

$19.50 $21.24 $23.28

Secretary

$16.49 $17.90 $19.58

Secretary (Bilingual)

$23.07 $25.42 $28.39

Secretary (Bilingual)

$19.41 $21.23 $23.60

Survey Worker, Marketing

$15.81 $17.16 $18.79

Survey Worker, Marketing

$13.52 $14.56 $15.91

Telemarketing Representative

$17.60 $19.16 $20.99

Telemarketing Representative

$14.35 $15.57 $17.02

Word Processor

$21.22 $22.90 $24.89

Word Processor

$18.05 $19.36 $20.97

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

New York

North Carolina

White Plains, NY

Charlotte, NC

Job Title Accounting Clerk

Low Mid High $20.50 $22.15 $24.09

Job Title Accounting Clerk

Low Mid High $17.46 $18.71 $20.31

Accounts Payable Clerk

$21.28 $22.67 $24.31

Accounts Payable Clerk

$18.06 $19.12 $20.49

Accounts Payable Supervisor

$35.96 $39.22 $43.26

Accounts Payable Supervisor

$29.60 $32.15 $35.44

Accounts Receivable Clerk

$22.06 $23.46 $25.15

Accounts Receivable Clerk

$18.67 $19.77 $21.17

Accounts Receivable Supervisor

$33.90 $36.99 $40.83

Accounts Receivable Supervisor

$27.98 $30.37 $33.47

Administrative Assistant

$23.55 $25.78 $28.63

Administrative Assistant

$19.87 $21.66 $23.98

Administrative Assistant, CEO

$38.59 $42.56 $47.51

Administrative Assistant, CEO

$31.87 $35.06 $39.20

Administrative Secretary

$28.93 $31.77 $35.33

Administrative Secretary

$24.22 $26.42 $29.28

Assistant Buyer

$22.58 $24.44 $26.74

Assistant Buyer

$19.09 $20.57 $22.47

Banking Loan Clerk

$17.87 $19.44 $21.27

Banking Loan Clerk

$15.51 $16.63 $18.07

Banking Loan Processor

$21.82 $23.81 $26.22

Banking Loan Processor

$18.50 $20.06 $22.06

Banking Mortgage Clerk

$20.43 $22.37 $24.66

Banking Mortgage Clerk

$17.42 $18.90 $20.79

Benefits Clerk

$23.56 $25.48 $27.89

Benefits Clerk

$19.89 $21.43 $23.42

Billing Clerk

$20.42 $22.20 $24.31

Billing Clerk

$17.39 $18.75 $20.49

Bookkeeper

$20.26 $22.18 $24.45

Bookkeeper

$17.27 $18.73 $20.61

Call Center Representative (Complex Calls)

$22.74 $24.76 $27.31

Call Center Representative (Complex Calls)

$19.15 $20.76 $22.84

Call Center Representative (General Calls)

$15.31 $17.01 $19.03

Call Center Representative (General Calls)

$13.37 $14.60 $16.17

Call Center Representative (Specialized Calls)

$18.54 $20.16 $22.07

Call Center Representative (Specialized Calls)

$15.79 $17.02 $18.60

Call Center Sales Representative

$17.27 $18.82 $20.63

Call Center Sales Representative

$14.46 $15.60 $17.05

Call Center Supervisor

$33.05 $36.05 $39.77

Call Center Supervisor

$27.18 $29.52 $32.56

Cost Accounting Clerk

$21.03 $22.83 $24.98

Cost Accounting Clerk

$17.86 $19.26 $21.04

Credit & Collection Clerk

$19.85 $21.48 $23.39

Credit & Collection Clerk

$16.96 $18.18 $19.74

Customer Service Representative (General Calls)

$19.20 $21.11 $23.32

Customer Service Representative (General Calls)

$16.50 $17.90 $19.70

Customer Service Representative (Specialized Calls)

$27.61 $30.09 $33.21

Customer Service Representative (Specialized Calls)

$23.19 $25.15 $27.67

Customer Service Representative, Financial

$19.65 $21.71 $24.12

Customer Service Representative, Financial

$16.84 $18.38 $20.35

Customer Service Representative, Insurance (Commercial)

$24.13 $26.26 $28.95

Customer Service Representative, Insurance (Commercial)

$20.35 $22.06 $24.27

Customer Service Representative, Insurance (Personal)

$19.69 $21.61 $23.86

Customer Service Representative, Insurance (Personal)

$16.87 $18.30 $20.13

Data Entry Operator

$14.94 $16.23 $17.81

Data Entry Operator

$13.38 $14.32 $15.55

Data Entry Operator Lead

$19.87 $21.65 $23.72

Data Entry Operator Lead

$17.10 $18.43 $20.14

Data Entry Supervisor

$25.84 $27.98 $30.69

Data Entry Supervisor

$21.62 $23.30 $25.47

Executive Assistant

$35.52 $39.47 $44.41

Executive Assistant

$29.43 $32.55 $36.61

Export/Import Clerk

$20.81 $22.60 $24.74

Export/Import Clerk

$17.69 $19.07 $20.84

File Clerk

$16.50 $17.95 $19.68

File Clerk

$14.48 $15.52 $16.86

Front Desk Receptionist

$14.12 $15.47 $17.20

Front Desk Receptionist

$12.61 $13.65 $15.01

General Clerk

$18.16 $19.76 $21.58

General Clerk

$15.82 $16.96 $18.42

Help Desk Representative

$24.51 $26.87 $29.88

Help Desk Representative

$21.55 $23.65 $26.35

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$22.01 $23.85 $26.09

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.64 $20.09 $21.96

Insurance Billing Clerk

$19.14 $20.89 $22.92

Insurance Billing Clerk

$16.43 $17.71 $19.36

Insurance Claims Clerk

$18.25 $19.85 $21.68

Insurance Claims Clerk

$15.88 $17.03 $18.50

Insurance Claims Processor

$21.88 $23.68 $25.91

Insurance Claims Processor

$18.71 $20.16 $22.03

Inventory Clerk

$17.41 $18.96 $20.75

Inventory Clerk

$15.31 $16.41 $17.82

Legal Secretary

$28.55 $31.55 $35.33

Legal Secretary

$23.92 $26.25 $29.27

Mailroom Clerk

$16.12 $17.42 $18.97

Mailroom Clerk

$14.28 $15.22 $16.42

Medical Billing Clerk

$19.14 $20.89 $22.92

Medical Billing Clerk

$16.43 $17.71 $19.36

Medical Receptionist

$15.94 $17.29 $18.94

Medical Receptionist

$13.96 $14.96 $16.25

Medical Records Administrator

$54.63 $58.79 $64.04

Medical Records Administrator

$44.73 $48.44 $53.09

Medical Records Clerk

$17.02 $18.62 $20.54

Medical Records Clerk

$14.58 $15.73 $17.21

Medical Records Coding Technician

$23.00 $24.81 $27.00

Medical Records Coding Technician

$19.13 $20.62 $22.54

Medical Secretary

$19.22 $21.09 $23.28

Medical Secretary

$16.46 $17.86 $19.65

Medical Transcriptionist

$19.06 $20.83 $22.87

Medical Transcriptionist

$16.01 $17.27 $18.88

Office Manager

$29.76 $32.90 $36.85

Office Manager

$24.73 $27.15 $30.29

Order Processing Clerk

$18.80 $20.42 $22.29

Order Processing Clerk

$16.20 $17.37 $18.87

Order Processing Supervisor

$34.43 $37.56 $41.45

Order Processing Supervisor

$28.39 $30.82 $33.97

Payroll Clerk

$23.89 $25.83 $28.30

Payroll Clerk

$20.15 $21.71 $23.72

Payroll Supervisor

$35.12 $38.55 $42.82

Payroll Supervisor

$28.94 $31.61 $35.08

Receptionist

$16.05 $17.57 $19.42

Receptionist

$14.14 $15.24 $16.66

Secretary

$19.13 $20.86 $22.88

Secretary

$16.39 $17.68 $19.32

Secretary (Bilingual)

$22.67 $24.99 $27.91

Secretary (Bilingual)

$19.16 $21.01 $23.41

Survey Worker, Marketing

$15.47 $16.80 $18.43

Survey Worker, Marketing

$13.69 $14.66 $15.93

Telemarketing Representative

$17.27 $18.82 $20.63

Telemarketing Representative

$14.46 $15.60 $17.05

Word Processor

$20.84 $22.49 $24.46

Word Processor

$17.84 $19.11 $20.75

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

North Carolina Greensboro, NC Job Title Accounting Clerk

Raleigh, NC Low Mid High $16.91 $18.11 $19.66

Job Title Accounting Clerk

Low Mid High $17.51 $18.75 $20.34

Accounts Payable Clerk

$17.49 $18.51 $19.82

Accounts Payable Clerk

$18.11 $19.16 $20.51

Accounts Payable Supervisor

$28.48 $30.92 $34.08

Accounts Payable Supervisor

$29.21 $31.72 $34.96

Accounts Receivable Clerk

$18.08 $19.13 $20.48

Accounts Receivable Clerk

$18.71 $19.80 $21.19

Accounts Receivable Supervisor

$26.92 $29.22 $32.19

Accounts Receivable Supervisor

$27.62 $29.98 $33.03

Administrative Assistant

$19.11 $20.81 $23.03

Administrative Assistant

$19.70 $21.45 $23.73

Administrative Assistant, CEO

$30.61 $33.65 $37.61

Administrative Assistant, CEO

$31.53 $34.66 $38.73

Administrative Secretary

$23.26 $25.37 $28.12

Administrative Secretary

$23.97 $26.15 $28.97

Assistant Buyer

$18.48 $19.89 $21.73

Assistant Buyer

$19.12 $20.59 $22.48

Banking Loan Clerk

$14.93 $16.02 $17.41

Banking Loan Clerk

$15.42 $16.53 $17.94

Banking Loan Processor

$17.82 $19.31 $21.22

Banking Loan Processor

$18.37 $19.89 $21.86

Banking Mortgage Clerk

$16.79 $18.20 $20.01

Banking Mortgage Clerk

$17.31 $18.75 $20.60

Benefits Clerk

$19.15 $20.61 $22.52

Benefits Clerk

$19.72 $21.23 $23.19

Billing Clerk

$16.84 $18.15 $19.82

Billing Clerk

$17.44 $18.79 $20.51

Bookkeeper

$16.73 $18.14 $19.94

Bookkeeper

$17.33 $18.77 $20.63

Call Center Representative (Complex Calls)

$18.42 $19.95 $21.95

Call Center Representative (Complex Calls)

$18.97 $20.55 $22.61

Call Center Representative (General Calls)

$12.86 $14.05 $15.58

Call Center Representative (General Calls)

$13.30 $14.51 $16.06

Call Center Representative (Specialized Calls)

$15.21 $16.39 $17.90

Call Center Representative (Specialized Calls)

$15.68 $16.88 $18.43

Call Center Sales Representative

$13.70 $14.77 $16.14

Call Center Sales Representative

$14.26 $15.37 $16.78

Call Center Supervisor

$25.97 $28.18 $31.05

Call Center Supervisor

$26.83 $29.15 $32.14

Cost Accounting Clerk

$17.30 $18.64 $20.35

Cost Accounting Clerk

$17.92 $19.29 $21.06

Credit & Collection Clerk

$16.42 $17.60 $19.11

Credit & Collection Clerk

$17.02 $18.23 $19.77

Customer Service Representative (General Calls)

$15.89 $17.24 $18.97

Customer Service Representative (General Calls)

$16.40 $17.77 $19.53

Customer Service Representative (Specialized Calls)

$22.30 $24.17 $26.60

Customer Service Representative (Specialized Calls)

$22.97 $24.90 $27.40

Customer Service Representative, Financial

$16.22 $17.70 $19.59

Customer Service Representative, Financial

$16.73 $18.24 $20.17

Customer Service Representative, Insurance (Commercial)

$19.59 $21.21 $23.33

Customer Service Representative, Insurance (Commercial)

$20.18 $21.85 $24.03

Customer Service Representative, Insurance (Personal)

$16.24 $17.62 $19.38

Customer Service Representative, Insurance (Personal)

$16.76 $18.16 $19.96

Data Entry Operator

$12.92 $13.83 $15.04

Data Entry Operator

$13.40 $14.35 $15.57

Data Entry Operator Lead

$16.55 $17.84 $19.49

Data Entry Operator Lead

$17.11 $18.42 $20.12

Data Entry Supervisor

$20.82 $22.42 $24.50

Data Entry Supervisor

$21.35 $23.00 $25.13

Executive Assistant

$28.27 $31.25 $35.14

Executive Assistant

$29.12 $32.19 $36.19

Export/Import Clerk

$17.14 $18.46 $20.16

Export/Import Clerk

$17.75 $19.11 $20.86

File Clerk

$13.92 $14.93 $16.24

File Clerk

$14.40 $15.43 $16.75

Front Desk Receptionist

$12.12 $13.11 $14.44

Front Desk Receptionist

$12.55 $13.58 $14.93

General Clerk

$15.30 $16.41 $17.83

General Clerk

$15.84 $16.97 $18.41

Help Desk Representative

$20.38 $22.34 $24.90

Help Desk Representative

$21.22 $23.26 $25.91

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.96 $19.34 $21.12

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.51 $19.92 $21.75

Insurance Billing Clerk

$15.90 $17.15 $18.75

Insurance Billing Clerk

$16.49 $17.76 $19.40

Insurance Claims Clerk

$15.36 $16.48 $17.91

Insurance Claims Clerk

$15.90 $17.04 $18.49

Insurance Claims Processor

$17.65 $19.00 $20.76

Insurance Claims Processor

$18.36 $19.76 $21.58

Inventory Clerk

$14.90 $15.99 $17.37

Inventory Clerk

$15.28 $16.38 $17.78

Legal Secretary

$22.98 $25.21 $28.12

Legal Secretary

$23.68 $25.98 $28.97

Mailroom Clerk

$13.80 $14.71 $15.89

Mailroom Clerk

$14.31 $15.24 $16.44

Medical Billing Clerk

$15.90 $17.15 $18.75

Medical Billing Clerk

$16.49 $17.76 $19.40

Medical Receptionist

$13.40 $14.37 $15.62

Medical Receptionist

$13.89 $14.87 $16.15

Medical Records Administrator

$42.70 $46.15 $50.51

Medical Records Administrator

$44.32 $47.93 $52.45

Medical Records Clerk

$14.21 $15.34 $16.80

Medical Records Clerk

$14.52 $15.65 $17.12

Medical Records Coding Technician

$18.66 $20.10 $21.96

Medical Records Coding Technician

$19.00 $20.45 $22.35

Medical Secretary

$15.83 $17.18 $18.90

Medical Secretary

$16.36 $17.73 $19.48

Medical Transcriptionist

$15.54 $16.76 $18.33

Medical Transcriptionist

$16.40 $17.68 $19.31

Office Manager

$23.80 $26.12 $29.15

Office Manager

$24.41 $26.80 $29.90

Order Processing Clerk

$15.60 $16.73 $18.17

Order Processing Clerk

$16.11 $17.25 $18.72

Order Processing Supervisor

$27.32 $29.65 $32.67

Order Processing Supervisor

$28.02 $30.42 $33.52

Payroll Clerk

$19.50 $20.99 $22.93

Payroll Clerk

$20.17 $21.72 $23.72

Payroll Supervisor

$27.84 $30.41 $33.74

Payroll Supervisor

$28.56 $31.19 $34.61

Receptionist

$13.59 $14.66 $16.05

Receptionist

$14.06 $15.15 $16.56

Secretary

$15.77 $17.01 $18.59

Secretary

$16.29 $17.55 $19.16

Secretary (Bilingual)

$18.43 $20.19 $22.49

Secretary (Bilingual)

$19.00 $20.81 $23.17

Survey Worker, Marketing

$13.16 $14.10 $15.33

Survey Worker, Marketing

$13.62 $14.58 $15.83

Telemarketing Representative

$13.70 $14.77 $16.14

Telemarketing Representative

$14.26 $15.37 $16.78

Word Processor

$17.27 $18.49 $20.07

Word Processor

$17.84 $19.09 $20.71

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

North Carolina Rocky Mount, NC

Winston-Salem, NC

Job Title Accounting Clerk

Low Mid High $15.94 $17.12 $18.61

Job Title Accounting Clerk

Low Mid High $16.93 $18.15 $19.70

Accounts Payable Clerk

$16.51 $17.51 $18.77

Accounts Payable Clerk

$17.52 $18.55 $19.87

Accounts Payable Supervisor

$27.14 $29.53 $32.62

Accounts Payable Supervisor

$28.65 $31.14 $34.36

Accounts Receivable Clerk

$17.09 $18.10 $19.41

Accounts Receivable Clerk

$18.11 $19.17 $20.54

Accounts Receivable Supervisor

$25.63 $27.87 $30.77

Accounts Receivable Supervisor

$27.07 $29.41 $32.43

Administrative Assistant

$18.11 $19.75 $21.90

Administrative Assistant

$19.14 $20.86 $23.10

Administrative Assistant, CEO

$29.30 $32.30 $36.19

Administrative Assistant, CEO

$30.78 $33.89 $37.93

Administrative Secretary

$22.13 $24.18 $26.86

Administrative Secretary

$23.34 $25.47 $28.25

Assistant Buyer

$17.48 $18.84 $20.61

Assistant Buyer

$18.51 $19.94 $21.79

Banking Loan Clerk

$13.88 $14.95 $16.31

Banking Loan Clerk

$14.97 $16.07 $17.47

Banking Loan Processor

$16.71 $18.14 $19.97

Banking Loan Processor

$17.89 $19.39 $21.33

Banking Mortgage Clerk

$15.70 $17.07 $18.81

Banking Mortgage Clerk

$16.84 $18.27 $20.10

Benefits Clerk

$17.99 $19.39 $21.21

Benefits Clerk

$19.23 $20.71 $22.64

Billing Clerk

$15.87 $17.16 $18.77

Billing Clerk

$16.86 $18.18 $19.87

Bookkeeper

$15.76 $17.14 $18.88

Bookkeeper

$16.75 $18.17 $19.99

Call Center Representative (Complex Calls)

$17.33 $18.79 $20.72

Call Center Representative (Complex Calls)

$18.51 $20.07 $22.09

Call Center Representative (General Calls)

$11.94 $13.10 $14.59

Call Center Representative (General Calls)

$12.89 $14.10 $15.64

Call Center Representative (Specialized Calls)

$14.24 $15.38 $16.83

Call Center Representative (Specialized Calls)

$15.26 $16.46 $17.98

Call Center Sales Representative

$12.78 $13.83 $15.16

Call Center Sales Representative

$13.71 $14.80 $16.18

Call Center Supervisor

$24.22 $26.34 $29.08

Call Center Supervisor

$25.96 $28.20 $31.10

Cost Accounting Clerk

$16.33 $17.63 $19.29

Cost Accounting Clerk

$17.33 $18.68 $20.41

Credit & Collection Clerk

$15.46 $16.63 $18.08

Credit & Collection Clerk

$16.44 $17.63 $19.15

Customer Service Representative (General Calls)

$14.82 $16.15 $17.81

Customer Service Representative (General Calls)

$15.94 $17.31 $19.05

Customer Service Representative (Specialized Calls)

$21.00 $22.80 $25.15

Customer Service Representative (Specialized Calls)

$22.42 $24.32 $26.78

Customer Service Representative, Financial

$15.14 $16.59 $18.41

Customer Service Representative, Financial

$16.27 $17.77 $19.67

Customer Service Representative, Insurance (Commercial)

$18.41 $19.96 $21.99

Customer Service Representative, Insurance (Commercial)

$19.68 $21.33 $23.47

Customer Service Representative, Insurance (Personal)

$15.17 $16.52 $18.21

Customer Service Representative, Insurance (Personal)

$16.30 $17.69 $19.46

Data Entry Operator

$11.96 $12.83 $14.00

Data Entry Operator

$12.93 $13.85 $15.06

Data Entry Operator Lead

$15.48 $16.74 $18.33

Data Entry Operator Lead

$16.58 $17.88 $19.54

Data Entry Supervisor

$19.72 $21.26 $23.28

Data Entry Supervisor

$20.90 $22.52 $24.62

Executive Assistant

$27.00 $29.94 $33.76

Executive Assistant

$28.40 $31.44 $35.40

Export/Import Clerk

$16.16 $17.46 $19.10

Export/Import Clerk

$17.16 $18.50 $20.21

File Clerk

$12.91 $13.89 $15.16

File Clerk

$13.96 $14.98 $16.29

Front Desk Receptionist

$11.22 $12.13 $13.40

Front Desk Receptionist

$12.15 $13.14 $14.48

General Clerk

$14.26 $15.35 $16.73

General Clerk

$15.32 $16.44 $17.87

Help Desk Representative

$19.13 $21.00 $23.47

Help Desk Representative

$20.49 $22.48 $25.08

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$16.84 $18.17 $19.87

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.03 $19.43 $21.23

Insurance Billing Clerk

$14.94 $16.18 $17.73

Insurance Billing Clerk

$15.92 $17.18 $18.78

Insurance Claims Clerk

$14.32 $15.42 $16.80

Insurance Claims Clerk

$15.38 $16.51 $17.94

Insurance Claims Processor

$16.92 $18.25 $19.97

Insurance Claims Processor

$17.85 $19.22 $21.01

Inventory Clerk

$13.91 $14.99 $16.35

Inventory Clerk

$14.78 $15.86 $17.25

Legal Secretary

$21.85 $24.02 $26.86

Legal Secretary

$23.05 $25.30 $28.25

Mailroom Clerk

$12.80 $13.68 $14.83

Mailroom Clerk

$13.81 $14.73 $15.91

Medical Billing Clerk

$14.94 $16.18 $17.73

Medical Billing Clerk

$15.92 $17.18 $18.78

Medical Receptionist

$12.52 $13.46 $14.69

Medical Receptionist

$13.40 $14.37 $15.63

Medical Records Administrator

$40.38 $43.69 $47.87

Medical Records Administrator

$43.54 $47.11 $51.58

Medical Records Clerk

$13.36 $14.48 $15.91

Medical Records Clerk

$14.27 $15.41 $16.87

Medical Records Coding Technician

$17.73 $19.11 $20.91

Medical Records Coding Technician

$18.75 $20.20 $22.08

Medical Secretary

$14.90 $16.24 $17.91

Medical Secretary

$15.84 $17.20 $18.93

Medical Transcriptionist

$14.64 $15.85 $17.38

Medical Transcriptionist

$15.78 $17.03 $18.63

Office Manager

$22.60 $24.85 $27.80

Office Manager

$23.91 $26.27 $29.33

Order Processing Clerk

$14.54 $15.65 $17.05

Order Processing Clerk

$15.65 $16.79 $18.25

Order Processing Supervisor

$26.01 $28.29 $31.24

Order Processing Supervisor

$27.47 $29.85 $32.92

Payroll Clerk

$18.46 $19.89 $21.77

Payroll Clerk

$19.54 $21.05 $23.01

Payroll Supervisor

$26.52 $29.03 $32.29

Payroll Supervisor

$28.00 $30.62 $34.01

Receptionist

$12.59 $13.62 $14.98

Receptionist

$13.62 $14.70 $16.10

Secretary

$14.83 $16.06 $17.60

Secretary

$15.77 $17.03 $18.62

Secretary (Bilingual)

$17.45 $19.15 $21.37

Secretary (Bilingual)

$18.46 $20.24 $22.55

Survey Worker, Marketing

$12.18 $13.08 $14.27

Survey Worker, Marketing

$13.19 $14.14 $15.37

Telemarketing Representative

$12.78 $13.83 $15.16

Telemarketing Representative

$13.71 $14.80 $16.18

Word Processor

$16.18 $17.37 $18.88

Word Processor

$17.30 $18.54 $20.12

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Ohio Canton, OH Job Title Accounting Clerk

Cincinnati, OH Low Mid High $16.41 $17.61 $19.11

Job Title Accounting Clerk

Low Mid High $17.59 $18.80 $20.35

Accounts Payable Clerk

$16.99 $18.00 $19.27

Accounts Payable Clerk

$18.18 $19.20 $20.52

Accounts Payable Supervisor

$27.47 $29.80 $32.85

Accounts Payable Supervisor

$29.15 $31.55 $34.67

Accounts Receivable Clerk

$17.58 $18.60 $19.91

Accounts Receivable Clerk

$18.78 $19.82 $21.17

Accounts Receivable Supervisor

$25.97 $28.17 $31.04

Accounts Receivable Supervisor

$27.61 $29.87 $32.81

Administrative Assistant

$18.56 $20.18 $22.31

Administrative Assistant

$19.86 $21.53 $23.74

Administrative Assistant, CEO

$29.62 $32.55 $36.38

Administrative Assistant, CEO

$31.22 $34.19 $38.07

Administrative Secretary

$22.54 $24.56 $27.21

Administrative Secretary

$23.97 $26.05 $28.77

Assistant Buyer

$17.97 $19.33 $21.09

Assistant Buyer

$19.18 $20.57 $22.39

Banking Loan Clerk

$14.51 $15.65 $17.06

Banking Loan Clerk

$15.55 $16.69 $18.11

Banking Loan Processor

$17.48 $18.94 $20.79

Banking Loan Processor

$18.54 $20.02 $21.92

Banking Mortgage Clerk

$16.43 $17.85 $19.62

Banking Mortgage Clerk

$17.48 $18.91 $20.72

Benefits Clerk

$18.79 $20.20 $22.04

Benefits Clerk

$19.87 $21.31 $23.20

Billing Clerk

$16.34 $17.65 $19.27

Billing Clerk

$17.52 $18.84 $20.52

Bookkeeper

$16.23 $17.63 $19.38

Bookkeeper

$17.40 $18.83 $20.63

Call Center Representative (Complex Calls)

$18.06 $19.53 $21.47

Call Center Representative (Complex Calls)

$19.05 $20.56 $22.54

Call Center Representative (General Calls)

$12.48 $13.72 $15.27

Call Center Representative (General Calls)

$13.40 $14.64 $16.21

Call Center Representative (Specialized Calls)

$14.90 $16.08 $17.55

Call Center Representative (Specialized Calls)

$15.83 $17.02 $18.54

Call Center Sales Representative

$13.48 $14.60 $15.97

Call Center Sales Representative

$14.40 $15.52 $16.92

Call Center Supervisor

$25.34 $27.49 $30.29

Call Center Supervisor

$26.38 $28.55 $31.38

Cost Accounting Clerk

$16.81 $18.12 $19.78

Cost Accounting Clerk

$17.99 $19.33 $21.04

Credit & Collection Clerk

$15.92 $17.11 $18.58

Credit & Collection Clerk

$17.09 $18.29 $19.80

Customer Service Representative (General Calls)

$15.51 $16.90 $18.61

Customer Service Representative (General Calls)

$16.55 $17.95 $19.69

Customer Service Representative (Specialized Calls)

$21.83 $23.64 $26.01

Customer Service Representative (Specialized Calls)

$22.99 $24.83 $27.25

Customer Service Representative, Financial

$15.85 $17.36 $19.21

Customer Service Representative, Financial

$16.89 $18.41 $20.30

Customer Service Representative, Insurance (Commercial)

$19.22 $20.78 $22.83

Customer Service Representative, Insurance (Commercial)

$20.31 $21.90 $24.01

Customer Service Representative, Insurance (Personal)

$15.87 $17.28 $19.01

Customer Service Representative, Insurance (Personal)

$16.92 $18.33 $20.10

Data Entry Operator

$12.49 $13.40 $14.62

Data Entry Operator

$13.65 $14.61 $15.87

Data Entry Operator Lead

$16.18 $17.49 $19.10

Data Entry Operator Lead

$17.45 $18.78 $20.45

Data Entry Supervisor

$20.13 $21.65 $23.65

Data Entry Supervisor

$21.57 $23.14 $25.22

Executive Assistant

$27.36 $30.23 $33.99

Executive Assistant

$28.91 $31.84 $35.66

Export/Import Clerk

$16.64 $17.95 $19.60

Export/Import Clerk

$17.82 $19.15 $20.85

File Clerk

$13.49 $14.53 $15.87

File Clerk

$14.51 $15.56 $16.91

Front Desk Receptionist

$11.74 $12.69 $14.01

Front Desk Receptionist

$12.68 $13.68 $15.05

General Clerk

$14.89 $16.05 $17.48

General Clerk

$16.14 $17.31 $18.77

Help Desk Representative

$18.96 $20.75 $23.13

Help Desk Representative

$20.84 $22.73 $25.24

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.62 $18.97 $20.69

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.68 $20.05 $21.82

Insurance Billing Clerk

$15.38 $16.66 $18.23

Insurance Billing Clerk

$16.55 $17.84 $19.45

Insurance Claims Clerk

$14.96 $16.12 $17.55

Insurance Claims Clerk

$16.21 $17.38 $18.85

Insurance Claims Processor

$16.85 $18.13 $19.79

Insurance Claims Processor

$18.55 $19.90 $21.66

Inventory Clerk

$14.43 $15.56 $16.97

Inventory Clerk

$15.53 $16.67 $18.09

Legal Secretary

$22.26 $24.40 $27.21

Legal Secretary

$23.69 $25.88 $28.77

Mailroom Clerk

$13.36 $14.30 $15.50

Mailroom Clerk

$14.57 $15.53 $16.76

Medical Billing Clerk

$15.38 $16.66 $18.23

Medical Billing Clerk

$16.55 $17.84 $19.45

Medical Receptionist

$12.84 $13.81 $15.08

Medical Receptionist

$14.01 $15.01 $16.31

Medical Records Administrator

$39.56 $42.70 $46.72

Medical Records Administrator

$43.09 $46.46 $50.77

Medical Records Clerk

$13.78 $14.95 $16.43

Medical Records Clerk

$14.94 $16.13 $17.64

Medical Records Coding Technician

$18.28 $19.67 $21.47

Medical Records Coding Technician

$19.54 $20.95 $22.82

Medical Secretary

$15.29 $16.67 $18.35

Medical Secretary

$16.53 $17.92 $19.65

Medical Transcriptionist

$15.01 $16.26 $17.81

Medical Transcriptionist

$16.42 $17.71 $19.31

Office Manager

$22.98 $25.20 $28.11

Office Manager

$24.52 $26.81 $29.81

Order Processing Clerk

$15.21 $16.39 $17.83

Order Processing Clerk

$16.25 $17.43 $18.89

Order Processing Supervisor

$26.35 $28.58 $31.50

Order Processing Supervisor

$28.00 $30.29 $33.28

Payroll Clerk

$18.96 $20.38 $22.24

Payroll Clerk

$20.19 $21.65 $23.58

Payroll Supervisor

$26.85 $29.31 $32.52

Payroll Supervisor

$28.52 $31.04 $34.33

Receptionist

$13.16 $14.25 $15.67

Receptionist

$14.17 $15.28 $16.72

Secretary

$15.23 $16.49 $18.05

Secretary

$16.46 $17.74 $19.34

Secretary (Bilingual)

$17.90 $19.59 $21.79

Secretary (Bilingual)

$19.18 $20.92 $23.20

Survey Worker, Marketing

$12.73 $13.68 $14.93

Survey Worker, Marketing

$13.73 $14.70 $15.97

Telemarketing Representative

$13.48 $14.60 $15.97

Telemarketing Representative

$14.40 $15.52 $16.92

Word Processor

$16.91 $18.13 $19.66

Word Processor

$18.20 $19.44 $21.03

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Ohio Columbus, OH

Lorain, OH

Job Title Accounting Clerk

Low Mid High $17.92 $19.17 $20.75

Job Title Accounting Clerk

Low Mid High $17.91 $19.18 $20.77

Accounts Payable Clerk

$18.52 $19.58 $20.92

Accounts Payable Clerk

$18.53 $19.59 $20.94

Accounts Payable Supervisor

$29.56 $32.00 $35.18

Accounts Payable Supervisor

$29.81 $32.25 $35.42

Accounts Receivable Clerk

$19.13 $20.21 $21.59

Accounts Receivable Clerk

$19.15 $20.23 $21.62

Accounts Receivable Supervisor

$28.00 $30.30 $33.29

Accounts Receivable Supervisor

$28.24 $30.55 $33.54

Administrative Assistant

$20.24 $21.96 $24.21

Administrative Assistant

$20.26 $21.99 $24.25

Administrative Assistant, CEO

$31.85 $34.90 $38.88

Administrative Assistant, CEO

$31.89 $34.90 $38.82

Administrative Secretary

$24.45 $26.57 $29.34

Administrative Secretary

$24.49 $26.62 $29.39

Assistant Buyer

$19.55 $20.98 $22.85

Assistant Buyer

$19.56 $21.01 $22.88

Banking Loan Clerk

$15.76 $16.91 $18.36

Banking Loan Clerk

$15.90 $17.09 $18.57

Banking Loan Processor

$18.79 $20.30 $22.23

Banking Loan Processor

$19.01 $20.56 $22.53

Banking Mortgage Clerk

$17.71 $19.17 $21.01

Banking Mortgage Clerk

$17.90 $19.41 $21.28

Benefits Clerk

$20.14 $21.61 $23.54

Benefits Clerk

$20.39 $21.89 $23.85

Billing Clerk

$17.85 $19.20 $20.92

Billing Clerk

$17.84 $19.22 $20.95

Bookkeeper

$17.73 $19.19 $21.03

Bookkeeper

$17.72 $19.21 $21.06

Call Center Representative (Complex Calls)

$19.32 $20.85 $22.87

Call Center Representative (Complex Calls)

$19.57 $21.13 $23.18

Call Center Representative (General Calls)

$13.59 $14.84 $16.43

Call Center Representative (General Calls)

$13.69 $14.99 $16.62

Call Center Representative (Specialized Calls)

$16.05 $17.26 $18.79

Call Center Representative (Specialized Calls)

$16.22 $17.47 $19.04

Call Center Sales Representative

$14.28 $15.38 $16.77

Call Center Sales Representative

$14.56 $15.72 $17.16

Call Center Supervisor

$26.41 $28.56 $31.37

Call Center Supervisor

$26.95 $29.16 $32.03

Cost Accounting Clerk

$18.33 $19.70 $21.46

Cost Accounting Clerk

$18.33 $19.73 $21.49

Credit & Collection Clerk

$17.41 $18.64 $20.19

Credit & Collection Clerk

$17.39 $18.65 $20.21

Customer Service Representative (General Calls)

$16.77 $18.19 $19.96

Customer Service Representative (General Calls)

$16.94 $18.40 $20.21

Customer Service Representative (Specialized Calls)

$23.32 $25.19 $27.64

Customer Service Representative (Specialized Calls)

$23.63 $25.53 $28.01

Customer Service Representative, Financial

$17.12 $18.66 $20.59

Customer Service Representative, Financial

$17.29 $18.88 $20.85

Customer Service Representative, Insurance (Commercial)

$20.59 $22.22 $24.36

Customer Service Representative, Insurance (Commercial)

$20.85 $22.51 $24.68

Customer Service Representative, Insurance (Personal)

$17.15 $18.58 $20.37

Customer Service Representative, Insurance (Personal)

$17.32 $18.80 $20.63

Data Entry Operator

$13.79 $14.76 $16.03

Data Entry Operator

$13.77 $14.76 $16.06

Data Entry Operator Lead

$17.63 $18.97 $20.67

Data Entry Operator Lead

$17.69 $19.07 $20.78

Data Entry Supervisor

$21.87 $23.47 $25.57

Data Entry Supervisor

$22.04 $23.66 $25.79

Executive Assistant

$29.49 $32.49 $36.40

Executive Assistant

$29.54 $32.52 $36.39

Export/Import Clerk

$18.15 $19.52 $21.26

Export/Import Clerk

$18.15 $19.54 $21.29

File Clerk

$14.71 $15.77 $17.14

File Clerk

$14.81 $15.91 $17.32

Front Desk Receptionist

$12.84 $13.87 $15.25

Front Desk Receptionist

$12.90 $13.95 $15.37

General Clerk

$16.31 $17.49 $18.96

General Clerk

$16.34 $17.55 $19.06

Help Desk Representative

$21.21 $23.14 $25.70

Help Desk Representative

$20.73 $22.62 $25.12

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.93 $20.33 $22.13

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$19.15 $20.59 $22.42

Insurance Billing Clerk

$16.86 $18.17 $19.82

Insurance Billing Clerk

$16.83 $18.18 $19.84

Insurance Claims Clerk

$16.37 $17.56 $19.04

Insurance Claims Clerk

$16.41 $17.63 $19.13

Insurance Claims Processor

$18.72 $20.08 $21.85

Insurance Claims Processor

$18.76 $20.15 $21.94

Inventory Clerk

$15.68 $16.82 $18.26

Inventory Clerk

$15.78 $16.96 $18.44

Legal Secretary

$24.16 $26.40 $29.34

Legal Secretary

$24.20 $26.45 $29.39

Mailroom Clerk

$14.72 $15.69 $16.93

Mailroom Clerk

$14.71 $15.71 $16.98

Medical Billing Clerk

$16.86 $18.17 $19.82

Medical Billing Clerk

$16.83 $18.18 $19.84

Medical Receptionist

$14.28 $15.29 $16.62

Medical Receptionist

$14.20 $15.24 $16.58

Medical Records Administrator

$43.60 $46.99 $51.31

Medical Records Administrator

$43.56 $46.87 $51.13

Medical Records Clerk

$14.97 $16.16 $17.67

Medical Records Clerk

$15.23 $16.46 $18.02

Medical Records Coding Technician

$19.58 $21.01 $22.88

Medical Records Coding Technician

$19.98 $21.44 $23.35

Medical Secretary

$16.84 $18.25 $20.02

Medical Secretary

$16.81 $18.26 $20.04

Medical Transcriptionist

$16.58 $17.88 $19.50

Medical Transcriptionist

$16.38 $17.70 $19.32

Office Manager

$24.87 $27.19 $30.23

Office Manager

$25.08 $27.42 $30.49

Order Processing Clerk

$16.47 $17.66 $19.15

Order Processing Clerk

$16.63 $17.86 $19.38

Order Processing Supervisor

$28.40 $30.73 $33.77

Order Processing Supervisor

$28.64 $30.98 $34.02

Payroll Clerk

$20.59 $22.09 $24.06

Payroll Clerk

$20.61 $22.12 $24.10

Payroll Supervisor

$28.93 $31.49 $34.83

Payroll Supervisor

$29.17 $31.74 $35.08

Receptionist

$14.36 $15.49 $16.94

Receptionist

$14.46 $15.62 $17.11

Secretary

$16.77 $18.07 $19.71

Secretary

$16.74 $18.07 $19.72

Secretary (Bilingual)

$19.54 $21.33 $23.66

Secretary (Bilingual)

$19.56 $21.36 $23.70

Survey Worker, Marketing

$13.91 $14.90 $16.19

Survey Worker, Marketing

$13.99 $15.01 $16.33

Telemarketing Representative

$14.28 $15.38 $16.77

Telemarketing Representative

$14.56 $15.72 $17.16

Word Processor

$18.38 $19.65 $21.26

Word Processor

$18.46 $19.75 $21.38

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Ohio Middleburg Heights, OH Job Title Accounting Clerk

New Philadelphia, OH Low Mid High $17.77 $19.04 $20.62

Job Title Accounting Clerk

Low Mid High $15.68 $16.85 $18.30

Accounts Payable Clerk

$18.38 $19.45 $20.80

Accounts Payable Clerk

$16.25 $17.22 $18.45

Accounts Payable Supervisor

$29.62 $32.04 $35.19

Accounts Payable Supervisor

$26.62 $28.91 $31.92

Accounts Receivable Clerk

$19.00 $20.08 $21.47

Accounts Receivable Clerk

$16.81 $17.80 $19.07

Accounts Receivable Supervisor

$28.06 $30.35 $33.32

Accounts Receivable Supervisor

$25.16 $27.31 $30.12

Administrative Assistant

$20.11 $21.84 $24.09

Administrative Assistant

$17.77 $19.34 $21.40

Administrative Assistant, CEO

$31.68 $34.67 $38.57

Administrative Assistant, CEO

$28.47 $31.34 $35.11

Administrative Secretary

$24.32 $26.44 $29.20

Administrative Secretary

$21.62 $23.57 $26.14

Assistant Buyer

$19.42 $20.86 $22.72

Assistant Buyer

$17.20 $18.51 $20.21

Banking Loan Clerk

$15.75 $16.95 $18.42

Banking Loan Clerk

$13.85 $14.95 $16.32

Banking Loan Processor

$18.87 $20.41 $22.37

Banking Loan Processor

$16.73 $18.14 $19.93

Banking Mortgage Clerk

$17.76 $19.26 $21.13

Banking Mortgage Clerk

$15.71 $17.09 $18.80

Benefits Clerk

$20.25 $21.74 $23.68

Benefits Clerk

$18.00 $19.35 $21.14

Billing Clerk

$17.70 $19.08 $20.80

Billing Clerk

$15.61 $16.88 $18.46

Bookkeeper

$17.58 $19.06 $20.91

Bookkeeper

$15.50 $16.87 $18.56

Call Center Representative (Complex Calls)

$19.43 $20.99 $23.02

Call Center Representative (Complex Calls)

$17.31 $18.72 $20.60

Call Center Representative (General Calls)

$13.56 $14.86 $16.49

Call Center Representative (General Calls)

$11.90 $13.10 $14.61

Call Center Representative (Specialized Calls)

$16.10 $17.34 $18.90

Call Center Representative (Specialized Calls)

$14.25 $15.39 $16.82

Call Center Sales Representative

$14.44 $15.60 $17.03

Call Center Sales Representative

$13.06 $14.16 $15.52

Call Center Supervisor

$26.77 $28.96 $31.82

Call Center Supervisor

$24.40 $26.49 $29.23

Cost Accounting Clerk

$18.19 $19.58 $21.33

Cost Accounting Clerk

$16.06 $17.34 $18.95

Credit & Collection Clerk

$17.25 $18.51 $20.06

Credit & Collection Clerk

$15.20 $16.36 $17.79

Customer Service Representative (General Calls)

$16.79 $18.26 $20.06

Customer Service Representative (General Calls)

$14.81 $16.17 $17.82

Customer Service Representative (Specialized Calls)

$23.46 $25.36 $27.83

Customer Service Representative (Specialized Calls)

$20.93 $22.67 $24.96

Customer Service Representative, Financial

$17.15 $18.74 $20.70

Customer Service Representative, Financial

$15.14 $16.61 $18.41

Customer Service Representative, Insurance (Commercial)

$20.70 $22.35 $24.51

Customer Service Representative, Insurance (Commercial)

$18.41 $19.91 $21.90

Customer Service Representative, Insurance (Personal)

$17.18 $18.66 $20.48

Customer Service Representative, Insurance (Personal)

$15.17 $16.53 $18.21

Data Entry Operator

$13.63 $14.62 $15.91

Data Entry Operator

$11.94 $12.80 $13.99

Data Entry Operator Lead

$17.54 $18.92 $20.64

Data Entry Operator Lead

$15.50 $16.77 $18.34

Data Entry Supervisor

$21.89 $23.50 $25.62

Data Entry Supervisor

$19.47 $20.95 $22.90

Executive Assistant

$29.35 $32.30 $36.15

Executive Assistant

$26.27 $29.07 $32.75

Export/Import Clerk

$18.01 $19.40 $21.14

Export/Import Clerk

$15.90 $17.18 $18.77

File Clerk

$14.67 $15.77 $17.17

File Clerk

$12.87 $13.87 $15.16

Front Desk Receptionist

$12.77 $13.81 $15.22

Front Desk Receptionist

$11.21 $12.09 $13.37

General Clerk

$16.19 $17.41 $18.91

General Clerk

$14.25 $15.37 $16.76

Help Desk Representative

$20.59 $22.46 $24.95

Help Desk Representative

$18.23 $19.96 $22.27

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$19.01 $20.44 $22.26

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$16.86 $18.17 $19.84

Insurance Billing Clerk

$16.69 $18.04 $19.69

Insurance Billing Clerk

$14.68 $15.92 $17.45

Insurance Claims Clerk

$16.26 $17.49 $18.99

Insurance Claims Clerk

$14.31 $15.44 $16.83

Insurance Claims Processor

$18.62 $20.00 $21.78

Insurance Claims Processor

$16.16 $17.41 $19.03

Inventory Clerk

$15.64 $16.82 $18.29

Inventory Clerk

$13.80 $14.90 $16.27

Legal Secretary

$24.03 $26.27 $29.20

Legal Secretary

$21.35 $23.41 $26.14

Mailroom Clerk

$14.57 $15.57 $16.83

Mailroom Clerk

$12.77 $13.67 $14.84

Medical Billing Clerk

$16.69 $18.04 $19.69

Medical Billing Clerk

$14.68 $15.92 $17.45

Medical Receptionist

$14.06 $15.10 $16.44

Medical Receptionist

$12.25 $13.17 $14.40

Medical Records Administrator

$43.27 $46.56 $50.79

Medical Records Administrator

$38.50 $41.65 $45.67

Medical Records Clerk

$15.08 $16.32 $17.88

Medical Records Clerk

$13.18 $14.31 $15.75

Medical Records Coding Technician

$19.83 $21.29 $23.19

Medical Records Coding Technician

$17.55 $18.88 $20.63

Medical Secretary

$16.67 $18.11 $19.90

Medical Secretary

$14.61 $15.94 $17.57

Medical Transcriptionist

$16.24 $17.56 $19.18

Medical Transcriptionist

$14.72 $15.97 $17.51

Office Manager

$24.91 $27.24 $30.29

Office Manager

$22.24 $24.40 $27.25

Order Processing Clerk

$16.48 $17.72 $19.23

Order Processing Clerk

$14.52 $15.67 $17.07

Order Processing Supervisor

$28.45 $30.78 $33.80

Order Processing Supervisor

$25.53 $27.71 $30.58

Payroll Clerk

$20.46 $21.97 $23.93

Payroll Clerk

$18.15 $19.52 $21.32

Payroll Supervisor

$28.98 $31.53 $34.85

Payroll Supervisor

$26.02 $28.43 $31.59

Receptionist

$14.31 $15.48 $16.97

Receptionist

$12.55 $13.59 $14.97

Secretary

$16.59 $17.93 $19.58

Secretary

$14.54 $15.77 $17.28

Secretary (Bilingual)

$19.41 $21.21 $23.54

Secretary (Bilingual)

$17.13 $18.77 $20.90

Survey Worker, Marketing

$13.85 $14.87 $16.19

Survey Worker, Marketing

$12.14 $13.04 $14.25

Telemarketing Representative

$14.44 $15.60 $17.03

Telemarketing Representative

$13.06 $14.16 $15.52

Word Processor

$18.32 $19.61 $21.23

Word Processor

$16.21 $17.39 $18.88

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Ohio Newark, OH

Stow, OH

Job Title Accounting Clerk

Low Mid High $17.86 $19.11 $20.70

Job Title Accounting Clerk

Low Mid High $17.09 $18.32 $19.86

Accounts Payable Clerk

$18.47 $19.52 $20.87

Accounts Payable Clerk

$17.69 $18.72 $20.03

Accounts Payable Supervisor

$29.52 $31.95 $35.13

Accounts Payable Supervisor

$28.55 $30.94 $34.05

Accounts Receivable Clerk

$19.08 $20.16 $21.54

Accounts Receivable Clerk

$18.29 $19.34 $20.68

Accounts Receivable Supervisor

$27.95 $30.25 $33.24

Accounts Receivable Supervisor

$27.02 $29.27 $32.20

Administrative Assistant

$20.19 $21.91 $24.16

Administrative Assistant

$19.42 $21.10 $23.30

Administrative Assistant, CEO

$31.80 $34.85 $38.82

Administrative Assistant, CEO

$30.80 $33.79 $37.68

Administrative Secretary

$24.40 $26.52 $29.29

Administrative Secretary

$23.53 $25.61 $28.34

Assistant Buyer

$19.49 $20.93 $22.79

Assistant Buyer

$18.69 $20.09 $21.90

Banking Loan Clerk

$15.71 $16.86 $18.30

Banking Loan Clerk

$15.11 $16.27 $17.71

Banking Loan Processor

$18.74 $20.25 $22.18

Banking Loan Processor

$18.14 $19.63 $21.54

Banking Mortgage Clerk

$17.66 $19.12 $20.96

Banking Mortgage Clerk

$17.07 $18.52 $20.33

Benefits Clerk

$20.09 $21.56 $23.48

Benefits Clerk

$19.48 $20.93 $22.82

Billing Clerk

$17.79 $19.15 $20.87

Billing Clerk

$17.02 $18.36 $20.03

Bookkeeper

$17.67 $19.14 $20.98

Bookkeeper

$16.90 $18.35 $20.14

Call Center Representative (Complex Calls)

$19.27 $20.81 $22.83

Call Center Representative (Complex Calls)

$18.71 $20.22 $22.20

Call Center Representative (General Calls)

$13.54 $14.79 $16.38

Call Center Representative (General Calls)

$13.00 $14.27 $15.85

Call Center Representative (Specialized Calls)

$16.00 $17.21 $18.75

Call Center Representative (Specialized Calls)

$15.47 $16.68 $18.19

Call Center Sales Representative

$14.23 $15.34 $16.73

Call Center Sales Representative

$13.99 $15.13 $16.54

Call Center Supervisor

$26.36 $28.51 $31.32

Call Center Supervisor

$26.13 $28.31 $31.15

Cost Accounting Clerk

$18.27 $19.65 $21.41

Cost Accounting Clerk

$17.50 $18.85 $20.55

Credit & Collection Clerk

$17.35 $18.59 $20.14

Credit & Collection Clerk

$16.59 $17.81 $19.32

Customer Service Representative (General Calls)

$16.72 $18.14 $19.91

Customer Service Representative (General Calls)

$16.13 $17.55 $19.30

Customer Service Representative (Specialized Calls)

$23.27 $25.14 $27.59

Customer Service Representative (Specialized Calls)

$22.60 $24.45 $26.87

Customer Service Representative, Financial

$17.06 $18.61 $20.53

Customer Service Representative, Financial

$16.47 $18.01 $19.92

Customer Service Representative, Insurance (Commercial)

$20.54 $22.17 $24.31

Customer Service Representative, Insurance (Commercial)

$19.92 $21.52 $23.62

Customer Service Representative, Insurance (Personal)

$17.09 $18.53 $20.32

Customer Service Representative, Insurance (Personal)

$16.50 $17.94 $19.71

Data Entry Operator

$13.74 $14.71 $15.98

Data Entry Operator

$13.01 $13.96 $15.21

Data Entry Operator Lead

$17.57 $18.92 $20.62

Data Entry Operator Lead

$16.79 $18.12 $19.78

Data Entry Supervisor

$21.82 $23.42 $25.52

Data Entry Supervisor

$21.01 $22.57 $24.63

Executive Assistant

$29.44 $32.44 $36.35

Executive Assistant

$28.48 $31.43 $35.26

Export/Import Clerk

$18.10 $19.47 $21.21

Export/Import Clerk

$17.33 $18.67 $20.36

File Clerk

$14.66 $15.72 $17.09

File Clerk

$14.06 $15.13 $16.49

Front Desk Receptionist

$12.79 $13.81 $15.20

Front Desk Receptionist

$12.24 $13.24 $14.60

General Clerk

$16.25 $17.43 $18.91

General Clerk

$15.48 $16.66 $18.11

Help Desk Representative

$21.16 $23.09 $25.65

Help Desk Representative

$20.09 $21.96 $24.43

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.88 $20.28 $22.08

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.28 $19.66 $21.44

Insurance Billing Clerk

$16.80 $18.12 $19.77

Insurance Billing Clerk

$16.04 $17.35 $18.96

Insurance Claims Clerk

$16.32 $17.51 $18.99

Insurance Claims Clerk

$15.55 $16.73 $18.19

Insurance Claims Processor

$18.67 $20.03 $21.80

Insurance Claims Processor

$17.70 $19.03 $20.74

Inventory Clerk

$15.63 $16.77 $18.20

Inventory Clerk

$15.11 $16.27 $17.71

Legal Secretary

$24.10 $26.35 $29.29

Legal Secretary

$23.25 $25.45 $28.34

Mailroom Clerk

$14.66 $15.63 $16.88

Mailroom Clerk

$13.91 $14.87 $16.10

Medical Billing Clerk

$16.80 $18.12 $19.77

Medical Billing Clerk

$16.04 $17.35 $18.96

Medical Receptionist

$14.22 $15.24 $16.56

Medical Receptionist

$13.52 $14.53 $15.84

Medical Records Administrator

$43.54 $46.92 $51.23

Medical Records Administrator

$42.66 $46.01 $50.28

Medical Records Clerk

$14.91 $16.11 $17.62

Medical Records Clerk

$14.44 $15.64 $17.16

Medical Records Coding Technician

$19.53 $20.96 $22.83

Medical Records Coding Technician

$19.06 $20.48 $22.33

Medical Secretary

$16.78 $18.20 $19.97

Medical Secretary

$16.06 $17.47 $19.21

Medical Transcriptionist

$16.53 $17.83 $19.45

Medical Transcriptionist

$15.65 $16.93 $18.51

Office Manager

$24.82 $27.14 $30.19

Office Manager

$23.94 $26.22 $29.21

Order Processing Clerk

$16.42 $17.61 $19.10

Order Processing Clerk

$15.82 $17.02 $18.50

Order Processing Supervisor

$28.35 $30.68 $33.72

Order Processing Supervisor

$27.41 $29.69 $32.67

Payroll Clerk

$20.54 $22.04 $24.01

Payroll Clerk

$19.71 $21.16 $23.08

Payroll Supervisor

$28.88 $31.44 $34.78

Payroll Supervisor

$27.92 $30.44 $33.71

Receptionist

$14.31 $15.43 $16.89

Receptionist

$13.72 $14.84 $16.30

Secretary

$16.71 $18.02 $19.65

Secretary

$15.99 $17.29 $18.90

Secretary (Bilingual)

$19.49 $21.28 $23.61

Secretary (Bilingual)

$18.74 $20.49 $22.76

Survey Worker, Marketing

$13.86 $14.85 $16.13

Survey Worker, Marketing

$13.28 $14.26 $15.54

Telemarketing Representative

$14.23 $15.34 $16.73

Telemarketing Representative

$13.99 $15.13 $16.54

Word Processor

$18.33 $19.59 $21.21

Word Processor

$17.54 $18.78 $20.35

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Ohio Warren, OH Job Title Accounting Clerk

Washington Court House, OH Low Mid High $16.32 $17.52 $19.02

Job Title Accounting Clerk

Low Mid High $16.28 $17.46 $18.94

Accounts Payable Clerk

$16.90 $17.91 $19.18

Accounts Payable Clerk

$16.86 $17.85 $19.10

Accounts Payable Supervisor

$27.52 $29.85 $32.89

Accounts Payable Supervisor

$26.99 $29.22 $32.15

Accounts Receivable Clerk

$17.49 $18.50 $19.81

Accounts Receivable Clerk

$17.44 $18.43 $19.72

Accounts Receivable Supervisor

$26.02 $28.22 $31.09

Accounts Receivable Supervisor

$25.55 $27.65 $30.41

Administrative Assistant

$18.49 $20.10 $22.23

Administrative Assistant

$18.53 $20.12 $22.22

Administrative Assistant, CEO

$29.51 $32.42 $36.20

Administrative Assistant, CEO

$29.33 $32.16 $35.86

Administrative Secretary

$22.46 $24.47 $27.12

Administrative Secretary

$22.44 $24.41 $27.00

Assistant Buyer

$17.88 $19.23 $20.99

Assistant Buyer

$17.82 $19.15 $20.87

Banking Loan Clerk

$14.43 $15.58 $16.99

Banking Loan Clerk

$14.35 $15.47 $16.85

Banking Loan Processor

$17.41 $18.86 $20.71

Banking Loan Processor

$17.27 $18.69 $20.50

Banking Mortgage Clerk

$16.35 $17.78 $19.54

Banking Mortgage Clerk

$16.24 $17.63 $19.36

Benefits Clerk

$18.71 $20.12 $21.96

Benefits Clerk

$18.55 $19.91 $21.71

Billing Clerk

$16.25 $17.56 $19.18

Billing Clerk

$16.22 $17.50 $19.10

Bookkeeper

$16.13 $17.54 $19.29

Bookkeeper

$16.10 $17.49 $19.20

Call Center Representative (Complex Calls)

$17.99 $19.45 $21.39

Call Center Representative (Complex Calls)

$17.81 $19.23 $21.11

Call Center Representative (General Calls)

$12.40 $13.65 $15.20

Call Center Representative (General Calls)

$12.34 $13.56 $15.09

Call Center Representative (Specialized Calls)

$14.83 $16.01 $17.48

Call Center Representative (Specialized Calls)

$14.72 $15.87 $17.32

Call Center Sales Representative

$13.27 $14.38 $15.74

Call Center Sales Representative

$13.25 $14.34 $15.68

Call Center Supervisor

$25.17 $27.29 $30.04

Call Center Supervisor

$24.58 $26.60 $29.26

Cost Accounting Clerk

$16.71 $18.03 $19.68

Cost Accounting Clerk

$16.67 $17.97 $19.59

Credit & Collection Clerk

$15.82 $17.02 $18.49

Credit & Collection Clerk

$15.80 $16.97 $18.42

Customer Service Representative (General Calls)

$15.43 $16.83 $18.53

Customer Service Representative (General Calls)

$15.33 $16.70 $18.37

Customer Service Representative (Specialized Calls)

$21.75 $23.55 $25.91

Customer Service Representative (Specialized Calls)

$21.50 $23.24 $25.53

Customer Service Representative, Financial

$15.77 $17.28 $19.14

Customer Service Representative, Financial

$15.66 $17.14 $18.96

Customer Service Representative, Insurance (Commercial)

$19.14 $20.70 $22.74

Customer Service Representative, Insurance (Commercial)

$18.97 $20.47 $22.47

Customer Service Representative, Insurance (Personal)

$15.80 $17.21 $18.93

Customer Service Representative, Insurance (Personal)

$15.69 $17.07 $18.76

Data Entry Operator

$12.38 $13.29 $14.52

Data Entry Operator

$12.38 $13.28 $14.48

Data Entry Operator Lead

$16.07 $17.38 $18.99

Data Entry Operator Lead

$16.02 $17.30 $18.89

Data Entry Supervisor

$20.17 $21.69 $23.70

Data Entry Supervisor

$19.89 $21.36 $23.31

Executive Assistant

$27.26 $30.12 $33.85

Executive Assistant

$27.13 $29.92 $33.56

Export/Import Clerk

$16.55 $17.86 $19.50

Export/Import Clerk

$16.51 $17.80 $19.42

File Clerk

$13.41 $14.45 $15.79

File Clerk

$13.34 $14.37 $15.68

Front Desk Receptionist

$11.66 $12.60 $13.93

Front Desk Receptionist

$11.63 $12.55 $13.86

General Clerk

$14.78 $15.94 $17.37

General Clerk

$14.75 $15.89 $17.29

Help Desk Representative

$19.03 $20.83 $23.22

Help Desk Representative

$19.32 $21.10 $23.48

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.54 $18.89 $20.61

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.40 $18.72 $20.40

Insurance Billing Clerk

$15.29 $16.57 $18.14

Insurance Billing Clerk

$15.27 $16.53 $18.08

Insurance Claims Clerk

$14.85 $16.02 $17.44

Insurance Claims Clerk

$14.81 $15.96 $17.36

Insurance Claims Processor

$16.86 $18.15 $19.81

Insurance Claims Processor

$16.72 $17.97 $19.60

Inventory Clerk

$14.29 $15.43 $16.83

Inventory Clerk

$14.35 $15.47 $16.86

Legal Secretary

$22.18 $24.32 $27.12

Legal Secretary

$22.17 $24.25 $26.99

Mailroom Clerk

$13.25 $14.19 $15.39

Mailroom Clerk

$13.24 $14.16 $15.35

Medical Billing Clerk

$15.29 $16.57 $18.14

Medical Billing Clerk

$15.27 $16.53 $18.08

Medical Receptionist

$12.76 $13.73 $15.01

Medical Receptionist

$12.85 $13.81 $15.08

Medical Records Administrator

$40.45 $43.64 $47.72

Medical Records Administrator

$39.09 $42.13 $46.06

Medical Records Clerk

$13.68 $14.85 $16.33

Medical Records Clerk

$13.69 $14.85 $16.31

Medical Records Coding Technician

$18.18 $19.55 $21.34

Medical Records Coding Technician

$18.14 $19.49 $21.25

Medical Secretary

$15.22 $16.60 $18.28

Medical Secretary

$15.29 $16.66 $18.33

Medical Transcriptionist

$15.31 $16.60 $18.17

Medical Transcriptionist

$15.24 $16.50 $18.05

Office Manager

$23.02 $25.25 $28.16

Office Manager

$22.65 $24.79 $27.60

Order Processing Clerk

$15.13 $16.31 $17.75

Order Processing Clerk

$15.03 $16.19 $17.61

Order Processing Supervisor

$26.40 $28.64 $31.54

Order Processing Supervisor

$25.91 $28.05 $30.85

Payroll Clerk

$18.86 $20.28 $22.14

Payroll Clerk

$18.79 $20.17 $21.99

Payroll Supervisor

$26.90 $29.36 $32.56

Payroll Supervisor

$26.40 $28.75 $31.83

Receptionist

$13.07 $14.17 $15.59

Receptionist

$13.02 $14.09 $15.49

Secretary

$15.15 $16.42 $17.98

Secretary

$15.23 $16.49 $18.03

Secretary (Bilingual)

$17.83 $19.51 $21.71

Secretary (Bilingual)

$17.88 $19.54 $21.71

Survey Worker, Marketing

$12.65 $13.59 $14.85

Survey Worker, Marketing

$12.60 $13.52 $14.76

Telemarketing Representative

$13.27 $14.38 $15.74

Telemarketing Representative

$13.25 $14.34 $15.68

Word Processor

$16.80 $18.02 $19.55

Word Processor

$16.74 $17.93 $19.43

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Oklahoma

Oregon

Oklahoma City, OK

Portland/Tigard, OR

Job Title Accounting Clerk

Low Mid High $15.80 $16.90 $18.32

Job Title Accounting Clerk

Low Mid High $19.00 $20.29 $21.87

Accounts Payable Clerk

$16.33 $17.26 $18.48

Accounts Payable Clerk

$19.64 $20.70 $22.04

Accounts Payable Supervisor

$26.53 $28.74 $31.65

Accounts Payable Supervisor

$30.67 $33.08 $36.23

Accounts Receivable Clerk

$16.88 $17.83 $19.08

Accounts Receivable Clerk

$20.26 $21.33 $22.70

Accounts Receivable Supervisor

$25.11 $27.19 $29.92

Accounts Receivable Supervisor

$29.11 $31.39 $34.37

Administrative Assistant

$17.84 $19.38 $21.41

Administrative Assistant

$21.45 $23.14 $25.39

Administrative Assistant, CEO

$28.26 $31.00 $34.62

Administrative Assistant, CEO

$33.01 $36.01 $39.94

Administrative Secretary

$21.62 $23.51 $26.01

Administrative Secretary

$25.62 $27.73 $30.51

Assistant Buyer

$17.25 $18.53 $20.21

Assistant Buyer

$20.68 $22.09 $23.94

Banking Loan Clerk

$14.00 $15.01 $16.31

Banking Loan Clerk

$16.79 $18.03 $19.55

Banking Loan Processor

$16.69 $18.04 $19.81

Banking Loan Processor

$20.00 $21.51 $23.44

Banking Mortgage Clerk

$15.73 $17.03 $18.70

Banking Mortgage Clerk

$18.88 $20.38 $22.23

Benefits Clerk

$17.91 $19.23 $20.98

Benefits Clerk

$21.37 $22.81 $24.73

Billing Clerk

$15.73 $16.93 $18.48

Billing Clerk

$18.93 $20.33 $22.04

Bookkeeper

$15.63 $16.92 $18.58

Bookkeeper

$18.81 $20.31 $22.16

Call Center Representative (Complex Calls)

$17.20 $18.58 $20.40

Call Center Representative (Complex Calls)

$20.40 $21.90 $23.92

Call Center Representative (General Calls)

$12.07 $13.16 $14.60

Call Center Representative (General Calls)

$14.46 $15.82 $17.50

Call Center Representative (Specialized Calls)

$14.25 $15.33 $16.73

Call Center Representative (Specialized Calls)

$17.10 $18.34 $19.88

Call Center Sales Representative

$12.93 $13.92 $15.20

Call Center Sales Representative

$15.51 $16.72 $18.18

Call Center Supervisor

$24.03 $25.99 $28.58

Call Center Supervisor

$27.80 $29.97 $32.82

Cost Accounting Clerk

$16.16 $17.38 $18.96

Cost Accounting Clerk

$19.43 $20.83 $22.57

Credit & Collection Clerk

$15.35 $16.43 $17.82

Credit & Collection Clerk

$18.47 $19.75 $21.32

Customer Service Representative (General Calls)

$14.89 $16.14 $17.75

Customer Service Representative (General Calls)

$17.88 $19.38 $21.18

Customer Service Representative (Specialized Calls)

$20.78 $22.46 $24.68

Customer Service Representative (Specialized Calls)

$24.51 $26.36 $28.82

Customer Service Representative, Financial

$15.20 $16.56 $18.31

Customer Service Representative, Financial

$18.24 $19.86 $21.81

Customer Service Representative, Insurance (Commercial)

$18.32 $19.78 $21.72

Customer Service Representative, Insurance (Commercial)

$21.82 $23.41 $25.54

Customer Service Representative, Insurance (Personal)

$15.23 $16.49 $18.12

Customer Service Representative, Insurance (Personal)

$18.28 $19.78 $21.60

Data Entry Operator

$12.18 $13.01 $14.15

Data Entry Operator

$14.63 $15.65 $17.00

Data Entry Operator Lead

$15.55 $16.74 $18.27

Data Entry Operator Lead

$18.71 $20.11 $21.82

Data Entry Supervisor

$19.55 $21.00 $22.91

Data Entry Supervisor

$23.01 $24.58 $26.69

Executive Assistant

$26.14 $28.83 $32.37

Executive Assistant

$30.66 $33.63 $37.51

Export/Import Clerk

$16.01 $17.22 $18.79

Export/Import Clerk

$19.25 $20.65 $22.38

File Clerk

$13.07 $13.99 $15.22

File Clerk

$15.66 $16.81 $18.27

Front Desk Receptionist

$11.42 $12.31 $13.54

Front Desk Receptionist

$13.71 $14.77 $16.23

General Clerk

$14.39 $15.42 $16.75

General Clerk

$17.30 $18.57 $20.11

Help Desk Representative

$18.50 $20.22 $22.50

Help Desk Representative

$22.36 $24.29 $26.89

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$16.82 $18.07 $19.71

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$20.14 $21.54 $23.34

Insurance Billing Clerk

$14.86 $16.01 $17.49

Insurance Billing Clerk

$17.88 $19.27 $20.95

Insurance Claims Clerk

$14.45 $15.48 $16.81

Insurance Claims Clerk

$17.37 $18.65 $20.18

Insurance Claims Processor

$16.72 $17.97 $19.60

Insurance Claims Processor

$19.81 $21.17 $22.94

Inventory Clerk

$14.07 $15.08 $16.39

Inventory Clerk

$16.77 $18.01 $19.53

Legal Secretary

$21.36 $23.36 $26.01

Legal Secretary

$25.33 $27.56 $30.51

Mailroom Clerk

$12.99 $13.83 $14.94

Mailroom Clerk

$15.60 $16.64 $17.97

Medical Billing Clerk

$14.86 $16.01 $17.49

Medical Billing Clerk

$17.88 $19.27 $20.95

Medical Receptionist

$12.57 $13.45 $14.62

Medical Receptionist

$15.18 $16.27 $17.69

Medical Records Administrator

$37.58 $40.54 $44.35

Medical Records Administrator

$43.68 $46.96 $51.19

Medical Records Clerk

$13.34 $14.38 $15.74

Medical Records Clerk

$17.00 $18.38 $20.08

Medical Records Coding Technician

$17.45 $18.75 $20.45

Medical Records Coding Technician

$22.16 $23.67 $25.68

Medical Secretary

$14.82 $16.06 $17.65

Medical Secretary

$17.92 $19.43 $21.23

Medical Transcriptionist

$14.55 $15.68 $17.13

Medical Transcriptionist

$18.19 $19.62 $21.34

Office Manager

$22.27 $24.37 $27.14

Office Manager

$25.98 $28.29 $31.34

Order Processing Clerk

$14.62 $15.67 $17.02

Order Processing Clerk

$17.55 $18.83 $20.37

Order Processing Supervisor

$25.47 $27.58 $30.36

Order Processing Supervisor

$29.51 $31.82 $34.84

Payroll Clerk

$18.18 $19.52 $21.29

Payroll Clerk

$21.72 $23.18 $25.14

Payroll Supervisor

$25.95 $28.27 $31.33

Payroll Supervisor

$30.03 $32.57 $35.89

Receptionist

$12.76 $13.74 $15.04

Receptionist

$15.29 $16.50 $18.06

Secretary

$14.76 $15.90 $17.37

Secretary

$17.85 $19.24 $20.92

Secretary (Bilingual)

$17.22 $18.82 $20.92

Secretary (Bilingual)

$20.75 $22.52 $24.84

Survey Worker, Marketing

$12.36 $13.22 $14.37

Survey Worker, Marketing

$14.81 $15.87 $17.24

Telemarketing Representative

$12.93 $13.92 $15.20

Telemarketing Representative

$15.51 $16.72 $18.18

Word Processor

$16.22 $17.35 $18.80

Word Processor

$19.50 $20.79 $22.40

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Pennsylvania Carlisle, PA Job Title Accounting Clerk

Chambersburg, PA Low Mid High $17.69 $18.93 $20.50

Job Title Accounting Clerk

Low Mid High $16.69 $17.85 $19.35

Accounts Payable Clerk

$18.29 $19.33 $20.68

Accounts Payable Clerk

$17.25 $18.24 $19.51

Accounts Payable Supervisor

$29.31 $31.66 $34.74

Accounts Payable Supervisor

$27.77 $30.05 $33.05

Accounts Receivable Clerk

$18.89 $19.97 $21.35

Accounts Receivable Clerk

$17.82 $18.83 $20.15

Accounts Receivable Supervisor

$27.78 $30.01 $32.92

Accounts Receivable Supervisor

$26.30 $28.45 $31.27

Administrative Assistant

$19.97 $21.70 $23.93

Administrative Assistant

$18.81 $20.44 $22.57

Administrative Assistant, CEO

$31.38 $34.30 $38.12

Administrative Assistant, CEO

$29.73 $32.58 $36.34

Administrative Secretary

$24.17 $26.24 $28.95

Administrative Secretary

$22.79 $24.78 $27.38

Assistant Buyer

$19.30 $20.74 $22.60

Assistant Buyer

$18.21 $19.57 $21.34

Banking Loan Clerk

$15.74 $16.86 $18.29

Banking Loan Clerk

$14.83 $15.88 $17.23

Banking Loan Processor

$18.72 $20.25 $22.21

Banking Loan Processor

$17.64 $19.08 $20.94

Banking Mortgage Clerk

$17.65 $19.11 $20.97

Banking Mortgage Clerk

$16.63 $18.00 $19.76

Benefits Clerk

$20.09 $21.58 $23.51

Benefits Clerk

$18.93 $20.34 $22.18

Billing Clerk

$17.62 $18.96 $20.68

Billing Clerk

$16.62 $17.89 $19.51

Bookkeeper

$17.50 $18.95 $20.79

Bookkeeper

$16.51 $17.87 $19.62

Call Center Representative (Complex Calls)

$19.29 $20.83 $22.84

Call Center Representative (Complex Calls)

$18.18 $19.64 $21.56

Call Center Representative (General Calls)

$13.57 $14.80 $16.37

Call Center Representative (General Calls)

$12.79 $13.93 $15.43

Call Center Representative (Specialized Calls)

$15.99 $17.21 $18.76

Call Center Representative (Specialized Calls)

$15.06 $16.20 $17.68

Call Center Sales Representative

$14.45 $15.56 $16.99

Call Center Sales Representative

$13.94 $15.00 $16.38

Call Center Supervisor

$27.13 $29.31 $32.16

Call Center Supervisor

$25.86 $27.98 $30.75

Cost Accounting Clerk

$18.09 $19.46 $21.22

Cost Accounting Clerk

$17.07 $18.36 $20.02

Credit & Collection Clerk

$17.19 $18.40 $19.94

Credit & Collection Clerk

$16.22 $17.35 $18.82

Customer Service Representative (General Calls)

$16.73 $18.13 $19.90

Customer Service Representative (General Calls)

$15.76 $17.07 $18.75

Customer Service Representative (Specialized Calls)

$23.30 $25.16 $27.58

Customer Service Representative (Specialized Calls)

$21.97 $23.74 $26.06

Customer Service Representative, Financial

$17.07 $18.59 $20.54

Customer Service Representative, Financial

$16.08 $17.51 $19.35

Customer Service Representative, Insurance (Commercial)

$20.55 $22.19 $24.33

Customer Service Representative, Insurance (Commercial)

$19.36 $20.92 $22.95

Customer Service Representative, Insurance (Personal)

$17.10 $18.52 $20.33

Customer Service Representative, Insurance (Personal)

$16.10 $17.44 $19.15

Data Entry Operator

$13.71 $14.67 $15.92

Data Entry Operator

$12.97 $13.86 $15.04

Data Entry Operator Lead

$17.47 $18.81 $20.51

Data Entry Operator Lead

$16.51 $17.77 $19.39

Data Entry Supervisor

$21.72 $23.32 $25.40

Data Entry Supervisor

$20.50 $22.02 $24.01

Executive Assistant

$29.10 $31.98 $35.75

Executive Assistant

$27.52 $30.32 $34.00

Export/Import Clerk

$17.92 $19.28 $21.02

Export/Import Clerk

$16.91 $18.19 $19.84

File Clerk

$14.70 $15.74 $17.09

File Clerk

$13.85 $14.82 $16.10

Front Desk Receptionist

$12.82 $13.86 $15.24

Front Desk Receptionist

$12.10 $13.06 $14.35

General Clerk

$16.19 $17.34 $18.80

General Clerk

$15.29 $16.37 $17.77

Help Desk Representative

$20.16 $22.01 $24.44

Help Desk Representative

$19.48 $21.28 $23.66

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.87 $20.28 $22.10

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.77 $19.11 $20.84

Insurance Billing Clerk

$16.66 $17.94 $19.57

Insurance Billing Clerk

$15.71 $16.92 $18.47

Insurance Claims Clerk

$16.25 $17.41 $18.88

Insurance Claims Clerk

$15.36 $16.44 $17.84

Insurance Claims Processor

$18.10 $19.44 $21.17

Insurance Claims Processor

$17.16 $18.44 $20.11

Inventory Clerk

$15.72 $16.83 $18.26

Inventory Clerk

$14.95 $16.00 $17.37

Legal Secretary

$23.88 $26.08 $28.95

Legal Secretary

$22.52 $24.62 $27.38

Mailroom Clerk

$14.63 $15.58 $16.79

Mailroom Clerk

$13.83 $14.71 $15.87

Medical Billing Clerk

$16.66 $17.94 $19.57

Medical Billing Clerk

$15.71 $16.92 $18.47

Medical Receptionist

$14.11 $15.10 $16.39

Medical Receptionist

$13.29 $14.21 $15.43

Medical Records Administrator

$41.22 $44.30 $48.30

Medical Records Administrator

$39.67 $42.76 $46.74

Medical Records Clerk

$14.84 $16.00 $17.48

Medical Records Clerk

$14.40 $15.51 $16.95

Medical Records Coding Technician

$19.37 $20.81 $22.67

Medical Records Coding Technician

$18.79 $20.20 $22.03

Medical Secretary

$16.61 $17.99 $19.76

Medical Secretary

$15.64 $16.93 $18.61

Medical Transcriptionist

$16.61 $17.89 $19.52

Medical Transcriptionist

$15.80 $17.01 $18.57

Office Manager

$24.70 $26.98 $29.96

Office Manager

$23.34 $25.53 $28.40

Order Processing Clerk

$16.43 $17.60 $19.09

Order Processing Clerk

$15.48 $16.57 $17.98

Order Processing Supervisor

$28.17 $30.43 $33.38

Order Processing Supervisor

$26.67 $28.85 $31.72

Payroll Clerk

$20.34 $21.85 $23.80

Payroll Clerk

$19.20 $20.62 $22.49

Payroll Supervisor

$28.68 $31.16 $34.40

Payroll Supervisor

$27.16 $29.57 $32.72

Receptionist

$14.36 $15.46 $16.89

Receptionist

$13.53 $14.56 $15.91

Secretary

$16.54 $17.81 $19.44

Secretary

$15.57 $16.77 $18.30

Secretary (Bilingual)

$19.28 $21.07 $23.39

Secretary (Bilingual)

$18.15 $19.85 $22.05

Survey Worker, Marketing

$13.91 $14.89 $16.15

Survey Worker, Marketing

$13.11 $14.02 $15.22

Telemarketing Representative

$14.45 $15.56 $16.99

Telemarketing Representative

$13.94 $15.00 $16.38

Word Processor

$18.22 $19.49 $21.11

Word Processor

$17.21 $18.41 $19.95

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Pennsylvania Glen Mills, PA

Harrisburg, PA

Job Title Accounting Clerk

Low Mid High $19.47 $20.90 $22.68

Job Title Accounting Clerk

Low Mid High $17.87 $19.08 $20.65

Accounts Payable Clerk

$20.15 $21.36 $22.87

Accounts Payable Clerk

$18.46 $19.49 $20.82

Accounts Payable Supervisor

$33.09 $35.88 $39.42

Accounts Payable Supervisor

$29.41 $31.76 $34.84

Accounts Receivable Clerk

$20.84 $22.09 $23.64

Accounts Receivable Clerk

$19.06 $20.11 $21.49

Accounts Receivable Supervisor

$31.31 $33.95 $37.31

Accounts Receivable Supervisor

$27.89 $30.11 $33.02

Administrative Assistant

$22.09 $24.09 $26.66

Administrative Assistant

$20.12 $21.83 $24.05

Administrative Assistant, CEO

$35.33 $38.75 $43.10

Administrative Assistant, CEO

$31.48 $34.40 $38.23

Administrative Secretary

$26.93 $29.38 $32.51

Administrative Secretary

$24.29 $26.35 $29.06

Assistant Buyer

$21.31 $22.98 $25.09

Assistant Buyer

$19.46 $20.88 $22.73

Banking Loan Clerk

$17.23 $18.52 $20.12

Banking Loan Clerk

$15.94 $17.05 $18.47

Banking Loan Processor

$20.61 $22.37 $24.59

Banking Loan Processor

$18.89 $20.40 $22.34

Banking Mortgage Clerk

$19.39 $21.07 $23.16

Banking Mortgage Clerk

$17.83 $19.27 $21.11

Benefits Clerk

$22.16 $23.89 $26.10

Benefits Clerk

$20.24 $21.72 $23.64

Billing Clerk

$19.40 $20.94 $22.88

Billing Clerk

$17.80 $19.12 $20.82

Bookkeeper

$19.26 $20.93 $23.01

Bookkeeper

$17.68 $19.11 $20.94

Call Center Representative (Complex Calls)

$21.34 $23.15 $25.45

Call Center Representative (Complex Calls)

$19.41 $20.94 $22.94

Call Center Representative (General Calls)

$14.83 $16.25 $18.01

Call Center Representative (General Calls)

$13.75 $14.97 $16.53

Call Center Representative (Specialized Calls)

$17.58 $18.98 $20.72

Call Center Representative (Specialized Calls)

$16.15 $17.35 $18.89

Call Center Sales Representative

$16.27 $17.59 $19.22

Call Center Sales Representative

$14.61 $15.71 $17.12

Call Center Supervisor

$31.20 $33.91 $37.31

Call Center Supervisor

$27.23 $29.41 $32.26

Cost Accounting Clerk

$19.93 $21.51 $23.49

Cost Accounting Clerk

$18.27 $19.62 $21.36

Credit & Collection Clerk

$18.91 $20.30 $22.04

Credit & Collection Clerk

$17.38 $18.57 $20.10

Customer Service Representative (General Calls)

$18.35 $19.95 $21.95

Customer Service Representative (General Calls)

$16.92 $18.30 $20.06

Customer Service Representative (Specialized Calls)

$25.84 $28.04 $30.83

Customer Service Representative (Specialized Calls)

$23.42 $25.27 $27.69

Customer Service Representative, Financial

$18.73 $20.48 $22.67

Customer Service Representative, Financial

$17.25 $18.76 $20.69

Customer Service Representative, Insurance (Commercial)

$22.68 $24.60 $27.05

Customer Service Representative, Insurance (Commercial)

$20.69 $22.32 $24.45

Customer Service Representative, Insurance (Personal)

$18.76 $20.39 $22.43

Customer Service Representative, Insurance (Personal)

$17.28 $18.68 $20.48

Data Entry Operator

$14.93 $16.05 $17.44

Data Entry Operator

$13.91 $14.87 $16.12

Data Entry Operator Lead

$19.21 $20.75 $22.66

Data Entry Operator Lead

$17.66 $18.97 $20.66

Data Entry Supervisor

$24.21 $26.10 $28.51

Data Entry Supervisor

$21.85 $23.44 $25.51

Executive Assistant

$32.68 $36.07 $40.39

Executive Assistant

$29.20 $32.08 $35.86

Export/Import Clerk

$19.74 $21.31 $23.27

Export/Import Clerk

$18.10 $19.44 $21.16

File Clerk

$16.05 $17.25 $18.75

File Clerk

$14.91 $15.94 $17.28

Front Desk Receptionist

$13.90 $15.12 $16.65

Front Desk Receptionist

$13.02 $14.06 $15.44

General Clerk

$17.75 $19.07 $20.71

General Clerk

$16.38 $17.51 $18.97

Help Desk Representative

$22.98 $25.18 $28.03

Help Desk Representative

$20.29 $22.12 $24.54

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$20.77 $22.40 $24.47

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$19.03 $20.43 $22.24

Insurance Billing Clerk

$18.30 $19.78 $21.62

Insurance Billing Clerk

$16.85 $18.11 $19.73

Insurance Claims Clerk

$17.82 $19.15 $20.80

Insurance Claims Clerk

$16.45 $17.59 $19.05

Insurance Claims Processor

$20.35 $21.94 $23.96

Insurance Claims Processor

$18.26 $19.58 $21.30

Inventory Clerk

$16.94 $18.21 $19.79

Inventory Clerk

$15.92 $17.02 $18.43

Legal Secretary

$26.59 $29.19 $32.51

Legal Secretary

$24.00 $26.19 $29.06

Mailroom Clerk

$15.98 $17.08 $18.44

Mailroom Clerk

$14.84 $15.77 $16.98

Medical Billing Clerk

$18.30 $19.78 $21.62

Medical Billing Clerk

$16.85 $18.11 $19.73

Medical Receptionist

$15.41 $16.57 $18.01

Medical Receptionist

$14.31 $15.30 $16.58

Medical Records Administrator

$48.82 $52.47 $57.12

Medical Records Administrator

$41.34 $44.43 $48.45

Medical Records Clerk

$16.28 $17.61 $19.27

Medical Records Clerk

$15.03 $16.18 $17.66

Medical Records Coding Technician

$21.42 $23.07 $25.14

Medical Records Coding Technician

$19.53 $20.94 $22.79

Medical Secretary

$18.26 $19.86 $21.84

Medical Secretary

$16.80 $18.16 $19.91

Medical Transcriptionist

$18.10 $19.56 $21.38

Medical Transcriptionist

$16.80 $18.06 $19.68

Office Manager

$27.69 $30.40 $33.86

Office Manager

$24.82 $27.09 $30.06

Order Processing Clerk

$18.01 $19.35 $21.02

Order Processing Clerk

$16.63 $17.78 $19.25

Order Processing Supervisor

$31.76 $34.44 $37.85

Order Processing Supervisor

$28.27 $30.53 $33.48

Payroll Clerk

$22.50 $24.25 $26.49

Payroll Clerk

$20.49 $21.98 $23.92

Payroll Supervisor

$32.36 $35.30 $39.04

Payroll Supervisor

$28.79 $31.26 $34.50

Receptionist

$15.66 $16.93 $18.54

Receptionist

$14.56 $15.66 $17.08

Secretary

$18.18 $19.65 $21.48

Secretary

$16.73 $17.98 $19.60

Secretary (Bilingual)

$21.29 $23.37 $26.03

Secretary (Bilingual)

$19.43 $21.21 $23.51

Survey Worker, Marketing

$15.14 $16.28 $17.70

Survey Worker, Marketing

$14.11 $15.09 $16.35

Telemarketing Representative

$16.27 $17.59 $19.22

Telemarketing Representative

$14.61 $15.71 $17.12

Word Processor

$20.05 $21.51 $23.34

Word Processor

$18.39 $19.64 $21.25

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Pennsylvania Philadelphia, PA Job Title Accounting Clerk

Wexford, PA Low Mid High $19.39 $20.76 $22.49

Job Title Accounting Clerk

Low Mid High $17.41 $18.68 $20.28

Accounts Payable Clerk

$20.04 $21.21 $22.68

Accounts Payable Clerk

$18.02 $19.10 $20.46

Accounts Payable Supervisor

$32.63 $35.35 $38.84

Accounts Payable Supervisor

$29.69 $32.20 $35.43

Accounts Receivable Clerk

$20.71 $21.91 $23.43

Accounts Receivable Clerk

$18.64 $19.74 $21.14

Accounts Receivable Supervisor

$30.89 $33.46 $36.76

Accounts Receivable Supervisor

$28.09 $30.45 $33.50

Administrative Assistant

$21.92 $23.85 $26.35

Administrative Assistant

$19.73 $21.50 $23.79

Administrative Assistant, CEO

$34.82 $38.17 $42.48

Administrative Assistant, CEO

$31.54 $34.62 $38.61

Administrative Secretary

$26.62 $29.00 $32.06

Administrative Secretary

$24.03 $26.20 $29.00

Assistant Buyer

$21.16 $22.77 $24.83

Assistant Buyer

$19.06 $20.53 $22.42

Banking Loan Clerk

$17.21 $18.45 $20.01

Banking Loan Clerk

$15.37 $16.53 $17.99

Banking Loan Processor

$20.49 $22.18 $24.34

Banking Loan Processor

$18.43 $19.99 $21.98

Banking Mortgage Clerk

$19.31 $20.92 $22.96

Banking Mortgage Clerk

$17.33 $18.83 $20.72

Benefits Clerk

$21.99 $23.66 $25.81

Benefits Clerk

$19.82 $21.35 $23.32

Billing Clerk

$19.31 $20.80 $22.68

Billing Clerk

$17.34 $18.72 $20.46

Bookkeeper

$19.18 $20.78 $22.81

Bookkeeper

$17.22 $18.71 $20.58

Call Center Representative (Complex Calls)

$21.14 $22.89 $25.14

Call Center Representative (Complex Calls)

$19.08 $20.67 $22.73

Call Center Representative (General Calls)

$14.83 $16.20 $17.91

Call Center Representative (General Calls)

$13.23 $14.50 $16.10

Call Center Representative (Specialized Calls)

$17.49 $18.84 $20.54

Call Center Representative (Specialized Calls)

$15.71 $16.96 $18.54

Call Center Sales Representative

$16.23 $17.49 $19.08

Call Center Sales Representative

$14.64 $15.83 $17.32

Call Center Supervisor

$30.76 $33.40 $36.75

Call Center Supervisor

$27.81 $30.16 $33.18

Cost Accounting Clerk

$19.83 $21.35 $23.28

Cost Accounting Clerk

$17.82 $19.23 $21.01

Credit & Collection Clerk

$18.84 $20.18 $21.87

Credit & Collection Clerk

$16.90 $18.15 $19.71

Customer Service Representative (General Calls)

$18.30 $19.84 $21.78

Customer Service Representative (General Calls)

$16.38 $17.83 $19.63

Customer Service Representative (Specialized Calls)

$25.56 $27.69 $30.42

Customer Service Representative (Specialized Calls)

$23.10 $25.03 $27.53

Customer Service Representative, Financial

$18.67 $20.36 $22.48

Customer Service Representative, Financial

$16.73 $18.31 $20.28

Customer Service Representative, Insurance (Commercial)

$22.49 $24.35 $26.73

Customer Service Representative, Insurance (Commercial)

$20.29 $21.98 $24.16

Customer Service Representative, Insurance (Personal)

$18.70 $20.27 $22.25

Customer Service Representative, Insurance (Personal)

$16.76 $18.23 $20.06

Data Entry Operator

$14.97 $16.05 $17.42

Data Entry Operator

$13.33 $14.31 $15.58

Data Entry Operator Lead

$19.13 $20.61 $22.48

Data Entry Operator Lead

$17.18 $18.56 $20.28

Data Entry Supervisor

$23.97 $25.80 $28.16

Data Entry Supervisor

$21.75 $23.42 $25.59

Executive Assistant

$32.22 $35.54 $39.80

Executive Assistant

$29.15 $32.19 $36.13

Export/Import Clerk

$19.64 $21.15 $23.07

Export/Import Clerk

$17.65 $19.05 $20.81

File Clerk

$16.06 $17.23 $18.69

File Clerk

$14.31 $15.38 $16.75

Front Desk Receptionist

$13.95 $15.14 $16.65

Front Desk Receptionist

$12.42 $13.47 $14.85

General Clerk

$17.71 $18.99 $20.59

General Clerk

$15.85 $17.05 $18.54

Help Desk Representative

$22.76 $24.90 $27.68

Help Desk Representative

$20.42 $22.35 $24.88

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$20.64 $22.22 $24.23

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.57 $20.03 $21.88

Insurance Billing Clerk

$18.25 $19.67 $21.46

Insurance Billing Clerk

$16.35 $17.68 $19.34

Insurance Claims Clerk

$17.79 $19.07 $20.67

Insurance Claims Clerk

$15.92 $17.12 $18.62

Insurance Claims Processor

$20.22 $21.75 $23.72

Insurance Claims Processor

$18.22 $19.64 $21.46

Inventory Clerk

$16.92 $18.15 $19.69

Inventory Clerk

$15.30 $16.46 $17.91

Legal Secretary

$26.29 $28.81 $32.06

Legal Secretary

$23.73 $26.03 $29.00

Mailroom Clerk

$16.00 $17.06 $18.38

Mailroom Clerk

$14.26 $15.24 $16.48

Medical Billing Clerk

$18.25 $19.67 $21.46

Medical Billing Clerk

$16.35 $17.68 $19.34

Medical Receptionist

$15.43 $16.56 $17.97

Medical Receptionist

$13.73 $14.75 $16.07

Medical Records Administrator

$48.13 $51.77 $56.39

Medical Records Administrator

$43.28 $46.63 $50.90

Medical Records Clerk

$16.28 $17.56 $19.18

Medical Records Clerk

$14.40 $15.59 $17.09

Medical Records Coding Technician

$21.26 $22.85 $24.87

Medical Records Coding Technician

$19.00 $20.45 $22.33

Medical Secretary

$18.21 $19.75 $21.68

Medical Secretary

$16.29 $17.72 $19.51

Medical Transcriptionist

$18.05 $19.46 $21.23

Medical Transcriptionist

$16.34 $17.66 $19.32

Office Manager

$27.36 $29.99 $33.38

Office Manager

$24.86 $27.26 $30.38

Order Processing Clerk

$17.97 $19.26 $20.88

Order Processing Clerk

$16.08 $17.29 $18.80

Order Processing Supervisor

$31.33 $33.94 $37.29

Order Processing Supervisor

$28.50 $30.89 $33.99

Payroll Clerk

$22.31 $24.01 $26.19

Payroll Clerk

$20.12 $21.66 $23.66

Payroll Supervisor

$31.92 $34.78 $38.46

Payroll Supervisor

$29.04 $31.67 $35.08

Receptionist

$15.68 $16.92 $18.48

Receptionist

$13.96 $15.09 $16.55

Secretary

$18.13 $19.55 $21.33

Secretary

$16.22 $17.54 $19.19

Secretary (Bilingual)

$21.15 $23.15 $25.74

Secretary (Bilingual)

$19.02 $20.86 $23.23

Survey Worker, Marketing

$15.18 $16.28 $17.67

Survey Worker, Marketing

$13.51 $14.50 $15.79

Telemarketing Representative

$16.23 $17.49 $19.08

Telemarketing Representative

$14.64 $15.83 $17.32

Word Processor

$19.95 $21.36 $23.14

Word Processor

$17.94 $19.25 $20.89

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Rhode Island Providence, RI

South Carolina Charleston, SC

Job Title Accounting Clerk

Low Mid High $18.73 $20.11 $21.76

Job Title Accounting Clerk

Low Mid High $16.71 $17.87 $19.37

Accounts Payable Clerk

$19.40 $20.54 $21.93

Accounts Payable Clerk

$17.27 $18.26 $19.53

Accounts Payable Supervisor

$31.42 $34.05 $37.42

Accounts Payable Supervisor

$27.67 $29.93 $32.89

Accounts Receivable Clerk

$20.06 $21.20 $22.63

Accounts Receivable Clerk

$17.85 $18.85 $20.17

Accounts Receivable Supervisor

$29.73 $32.22 $35.42

Accounts Receivable Supervisor

$26.21 $28.34 $31.14

Administrative Assistant

$21.35 $23.16 $25.54

Administrative Assistant

$18.93 $20.56 $22.71

Administrative Assistant, CEO

$33.73 $36.98 $41.14

Administrative Assistant, CEO

$29.89 $32.73 $36.43

Administrative Secretary

$25.79 $28.08 $31.05

Administrative Secretary

$22.93 $24.93 $27.54

Assistant Buyer

$20.50 $22.00 $23.94

Assistant Buyer

$18.23 $19.59 $21.36

Banking Loan Clerk

$16.40 $17.74 $19.33

Banking Loan Clerk

$14.81 $15.86 $17.22

Banking Loan Processor

$19.80 $21.41 $23.43

Banking Loan Processor

$17.62 $19.05 $20.90

Banking Mortgage Clerk

$18.61 $20.22 $22.15

Banking Mortgage Clerk

$16.62 $17.98 $19.74

Benefits Clerk

$21.24 $22.78 $24.80

Benefits Clerk

$18.91 $20.31 $22.14

Billing Clerk

$18.66 $20.15 $21.94

Billing Clerk

$16.64 $17.91 $19.53

Bookkeeper

$18.52 $20.13 $22.06

Bookkeeper

$16.53 $17.89 $19.64

Call Center Representative (Complex Calls)

$20.36 $21.99 $24.13

Call Center Representative (Complex Calls)

$18.16 $19.61 $21.53

Call Center Representative (General Calls)

$14.09 $15.54 $17.30

Call Center Representative (General Calls)

$12.77 $13.92 $15.41

Call Center Representative (Specialized Calls)

$16.88 $18.21 $19.82

Call Center Representative (Specialized Calls)

$15.05 $16.19 $17.66

Call Center Sales Representative

$15.54 $16.86 $18.41

Call Center Sales Representative

$13.37 $14.39 $15.71

Call Center Supervisor

$28.83 $31.28 $34.40

Call Center Supervisor

$25.27 $27.32 $29.99

Cost Accounting Clerk

$19.19 $20.67 $22.49

Cost Accounting Clerk

$17.09 $18.38 $20.04

Credit & Collection Clerk

$18.17 $19.54 $21.17

Credit & Collection Clerk

$16.24 $17.38 $18.84

Customer Service Representative (General Calls)

$17.55 $19.16 $21.05

Customer Service Representative (General Calls)

$15.74 $17.05 $18.73

Customer Service Representative (Specialized Calls)

$24.57 $26.58 $29.20

Customer Service Representative (Specialized Calls)

$21.94 $23.70 $26.02

Customer Service Representative, Financial

$17.94 $19.67 $21.71

Customer Service Representative, Financial

$16.06 $17.49 $19.33

Customer Service Representative, Insurance (Commercial)

$21.72 $23.42 $25.68

Customer Service Representative, Insurance (Commercial)

$19.34 $20.89 $22.92

Customer Service Representative, Insurance (Personal)

$17.98 $19.59 $21.49

Customer Service Representative, Insurance (Personal)

$16.09 $17.42 $19.13

Data Entry Operator

$14.13 $15.20 $16.60

Data Entry Operator

$12.75 $13.63 $14.80

Data Entry Operator Lead

$18.41 $19.90 $21.68

Data Entry Operator Lead

$16.26 $17.49 $19.09

Data Entry Supervisor

$23.15 $24.85 $27.11

Data Entry Supervisor

$20.43 $21.94 $23.93

Executive Assistant

$31.21 $34.42 $38.55

Executive Assistant

$27.68 $30.48 $34.13

Export/Import Clerk

$19.00 $20.48 $22.29

Export/Import Clerk

$16.93 $18.21 $19.86

File Clerk

$15.22 $16.44 $17.97

File Clerk

$13.83 $14.81 $16.08

Front Desk Receptionist

$13.22 $14.31 $15.82

Front Desk Receptionist

$12.07 $13.03 $14.33

General Clerk

$16.91 $18.28 $19.88

General Clerk

$15.05 $16.12 $17.49

Help Desk Representative

$21.68 $23.66 $26.30

Help Desk Representative

$19.55 $21.36 $23.75

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$19.95 $21.44 $23.32

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.76 $19.08 $20.81

Insurance Billing Clerk

$17.54 $19.04 $20.79

Insurance Billing Clerk

$15.73 $16.94 $18.49

Insurance Claims Clerk

$16.99 $18.36 $19.96

Insurance Claims Clerk

$15.11 $16.19 $17.56

Insurance Claims Processor

$19.47 $20.90 $22.71

Insurance Claims Processor

$17.53 $18.83 $20.53

Inventory Clerk

$16.21 $17.53 $19.11

Inventory Clerk

$14.78 $15.83 $17.18

Legal Secretary

$25.48 $27.90 $31.05

Legal Secretary

$22.65 $24.77 $27.54

Mailroom Clerk

$15.13 $16.24 $17.62

Mailroom Clerk

$13.60 $14.47 $15.62

Medical Billing Clerk

$17.54 $19.04 $20.79

Medical Billing Clerk

$15.73 $16.94 $18.49

Medical Receptionist

$14.73 $15.89 $17.37

Medical Receptionist

$13.36 $14.30 $15.53

Medical Records Administrator

$46.07 $49.51 $53.91

Medical Records Administrator

$40.06 $43.13 $47.10

Medical Records Clerk

$15.96 $17.38 $19.09

Medical Records Clerk

$14.39 $15.50 $16.95

Medical Records Coding Technician

$21.19 $22.72 $24.72

Medical Records Coding Technician

$18.78 $20.17 $21.99

Medical Secretary

$17.62 $19.24 $21.13

Medical Secretary

$15.74 $17.05 $18.72

Medical Transcriptionist

$17.79 $19.31 $21.09

Medical Transcriptionist

$15.74 $16.95 $18.50

Office Manager

$26.34 $28.87 $32.14

Office Manager

$23.26 $25.44 $28.29

Order Processing Clerk

$17.21 $18.58 $20.19

Order Processing Clerk

$15.46 $16.56 $17.96

Order Processing Supervisor

$30.16 $32.68 $35.93

Order Processing Supervisor

$26.58 $28.74 $31.58

Payroll Clerk

$21.59 $23.15 $25.21

Payroll Clerk

$19.22 $20.64 $22.50

Payroll Supervisor

$30.73 $33.50 $37.06

Payroll Supervisor

$27.07 $29.45 $32.57

Receptionist

$14.83 $16.12 $17.75

Receptionist

$13.50 $14.54 $15.90

Secretary

$17.54 $19.04 $20.79

Secretary

$15.67 $16.88 $18.42

Secretary (Bilingual)

$20.62 $22.50 $24.95

Secretary (Bilingual)

$18.27 $19.97 $22.19

Survey Worker, Marketing

$14.34 $15.45 $16.88

Survey Worker, Marketing

$13.08 $13.99 $15.20

Telemarketing Representative

$15.54 $16.86 $18.41

Telemarketing Representative

$13.37 $14.39 $15.71

Word Processor

$19.24 $20.61 $22.29

Word Processor

$16.95 $18.12 $19.64

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

South Carolina Columbia, SC Job Title Accounting Clerk

Spartanburg, SC Low Mid High $16.51 $17.70 $19.21

Job Title Accounting Clerk

Low Mid High $16.46 $17.66 $19.18

Accounts Payable Clerk

$17.08 $18.09 $19.37

Accounts Payable Clerk

$17.04 $18.05 $19.35

Accounts Payable Supervisor

$27.53 $29.82 $32.80

Accounts Payable Supervisor

$27.77 $30.16 $33.26

Accounts Receivable Clerk

$17.67 $18.69 $20.01

Accounts Receivable Clerk

$17.62 $18.66 $20.00

Accounts Receivable Supervisor

$26.05 $28.21 $31.03

Accounts Receivable Supervisor

$26.24 $28.49 $31.41

Administrative Assistant

$18.69 $20.33 $22.48

Administrative Assistant

$18.65 $20.33 $22.52

Administrative Assistant, CEO

$29.73 $32.60 $36.34

Administrative Assistant, CEO

$29.98 $32.99 $36.91

Administrative Secretary

$22.71 $24.72 $27.36

Administrative Secretary

$22.75 $24.83 $27.53

Assistant Buyer

$18.06 $19.43 $21.21

Assistant Buyer

$18.02 $19.41 $21.22

Banking Loan Clerk

$14.57 $15.66 $17.03

Banking Loan Clerk

$14.47 $15.55 $16.92

Banking Loan Processor

$17.44 $18.89 $20.76

Banking Loan Processor

$17.33 $18.80 $20.68

Banking Mortgage Clerk

$16.42 $17.81 $19.58

Banking Mortgage Clerk

$16.31 $17.70 $19.48

Benefits Clerk

$18.74 $20.16 $22.00

Benefits Clerk

$18.64 $20.08 $21.95

Billing Clerk

$16.44 $17.73 $19.37

Billing Clerk

$16.40 $17.69 $19.35

Bookkeeper

$16.33 $17.72 $19.48

Bookkeeper

$16.29 $17.68 $19.46

Call Center Representative (Complex Calls)

$18.02 $19.49 $21.42

Call Center Representative (Complex Calls)

$17.95 $19.45 $21.41

Call Center Representative (General Calls)

$12.55 $13.73 $15.24

Call Center Representative (General Calls)

$12.46 $13.63 $15.15

Call Center Representative (Specialized Calls)

$14.88 $16.04 $17.52

Call Center Representative (Specialized Calls)

$14.78 $15.94 $17.43

Call Center Sales Representative

$13.28 $14.34 $15.68

Call Center Sales Representative

$13.37 $14.44 $15.80

Call Center Supervisor

$25.27 $27.36 $30.10

Call Center Supervisor

$25.29 $27.45 $30.26

Cost Accounting Clerk

$16.90 $18.21 $19.88

Cost Accounting Clerk

$16.85 $18.18 $19.87

Credit & Collection Clerk

$16.03 $17.20 $18.67

Credit & Collection Clerk

$15.98 $17.15 $18.64

Customer Service Representative (General Calls)

$15.53 $16.87 $18.56

Customer Service Representative (General Calls)

$15.42 $16.76 $18.46

Customer Service Representative (Specialized Calls)

$21.80 $23.59 $25.93

Customer Service Representative (Specialized Calls)

$21.74 $23.57 $25.96

Customer Service Representative, Financial

$15.85 $17.32 $19.17

Customer Service Representative, Financial

$15.74 $17.21 $19.07

Customer Service Representative, Insurance (Commercial)

$19.18 $20.74 $22.79

Customer Service Representative, Insurance (Commercial)

$19.08 $20.67 $22.75

Customer Service Representative, Insurance (Personal)

$15.88 $17.24 $18.97

Customer Service Representative, Insurance (Personal)

$15.77 $17.13 $18.87

Data Entry Operator

$12.62 $13.53 $14.72

Data Entry Operator

$12.51 $13.41 $14.59

Data Entry Operator Lead

$16.22 $17.49 $19.11

Data Entry Operator Lead

$16.09 $17.36 $18.99

Data Entry Supervisor

$20.22 $21.75 $23.75

Data Entry Supervisor

$20.26 $21.83 $23.87

Executive Assistant

$27.50 $30.33 $34.02

Executive Assistant

$27.67 $30.62 $34.46

Export/Import Clerk

$16.74 $18.04 $19.70

Export/Import Clerk

$16.69 $18.00 $19.68

File Clerk

$13.58 $14.58 $15.87

File Clerk

$13.48 $14.48 $15.76

Front Desk Receptionist

$11.82 $12.78 $14.09

Front Desk Receptionist

$11.74 $12.69 $13.99

General Clerk

$14.98 $16.08 $17.49

General Clerk

$14.85 $15.95 $17.36

Help Desk Representative

$19.33 $21.16 $23.56

Help Desk Representative

$19.38 $21.25 $23.71

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.58 $18.92 $20.66

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.47 $18.83 $20.58

Insurance Billing Clerk

$15.51 $16.75 $18.32

Insurance Billing Clerk

$15.47 $16.71 $18.28

Insurance Claims Clerk

$15.04 $16.15 $17.56

Insurance Claims Clerk

$14.91 $16.02 $17.43

Insurance Claims Processor

$16.90 $18.18 $19.85

Insurance Claims Processor

$17.40 $18.75 $20.50

Inventory Clerk

$14.42 $15.49 $16.86

Inventory Clerk

$14.31 $15.38 $16.74

Legal Secretary

$22.43 $24.57 $27.36

Legal Secretary

$22.47 $24.66 $27.53

Mailroom Clerk

$13.49 $14.39 $15.56

Mailroom Clerk

$13.37 $14.27 $15.43

Medical Billing Clerk

$15.51 $16.75 $18.32

Medical Billing Clerk

$15.47 $16.71 $18.28

Medical Receptionist

$13.06 $14.01 $15.25

Medical Receptionist

$13.02 $13.96 $15.20

Medical Records Administrator

$39.57 $42.62 $46.56

Medical Records Administrator

$41.08 $44.41 $48.64

Medical Records Clerk

$13.80 $14.91 $16.34

Medical Records Clerk

$13.69 $14.80 $16.23

Medical Records Coding Technician

$18.15 $19.52 $21.32

Medical Records Coding Technician

$18.05 $19.44 $21.25

Medical Secretary

$15.46 $16.79 $18.48

Medical Secretary

$15.41 $16.75 $18.45

Medical Transcriptionist

$15.41 $16.64 $18.20

Medical Transcriptionist

$15.39 $16.63 $18.19

Office Manager

$23.08 $25.28 $28.16

Office Manager

$23.19 $25.46 $28.42

Order Processing Clerk

$15.24 $16.36 $17.79

Order Processing Clerk

$15.13 $16.26 $17.68

Order Processing Supervisor

$26.43 $28.62 $31.48

Order Processing Supervisor

$26.63 $28.91 $31.88

Payroll Clerk

$19.05 $20.49 $22.37

Payroll Clerk

$19.02 $20.49 $22.40

Payroll Supervisor

$26.92 $29.33 $32.48

Payroll Supervisor

$27.14 $29.66 $32.93

Receptionist

$13.25 $14.31 $15.69

Receptionist

$13.16 $14.21 $15.58

Secretary

$15.39 $16.62 $18.18

Secretary

$15.34 $16.58 $18.14

Secretary (Bilingual)

$18.02 $19.74 $21.96

Secretary (Bilingual)

$17.98 $19.72 $21.99

Survey Worker, Marketing

$12.83 $13.76 $14.97

Survey Worker, Marketing

$12.74 $13.66 $14.87

Telemarketing Representative

$13.28 $14.34 $15.68

Telemarketing Representative

$13.37 $14.44 $15.80

Word Processor

$16.93 $18.14 $19.68

Word Processor

$16.80 $18.01 $19.56

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Tennessee Chattanooga, TN

Clarksville, TN

Job Title Accounting Clerk

Low Mid High $16.03 $17.17 $18.64

Job Title Accounting Clerk

Low Mid High $15.66 $16.79 $18.24

Accounts Payable Clerk

$16.59 $17.55 $18.79

Accounts Payable Clerk

$16.21 $17.17 $18.40

Accounts Payable Supervisor

$26.99 $29.31 $32.35

Accounts Payable Supervisor

$26.04 $28.26 $31.17

Accounts Receivable Clerk

$17.15 $18.13 $19.42

Accounts Receivable Clerk

$16.77 $17.75 $19.02

Accounts Receivable Supervisor

$25.51 $27.69 $30.54

Accounts Receivable Supervisor

$24.62 $26.71 $29.44

Administrative Assistant

$18.07 $19.66 $21.76

Administrative Assistant

$17.76 $19.36 $21.45

Administrative Assistant, CEO

$28.92 $31.84 $35.65

Administrative Assistant, CEO

$28.58 $31.49 $35.32

Administrative Secretary

$21.98 $23.96 $26.56

Administrative Secretary

$21.67 $23.64 $26.22

Assistant Buyer

$17.53 $18.85 $20.59

Assistant Buyer

$17.14 $18.46 $20.17

Banking Loan Clerk

$14.15 $15.19 $16.51

Banking Loan Clerk

$13.64 $14.66 $15.96

Banking Loan Processor

$16.91 $18.30 $20.12

Banking Loan Processor

$16.35 $17.73 $19.50

Banking Mortgage Clerk

$15.92 $17.26 $18.97

Banking Mortgage Clerk

$15.38 $16.69 $18.38

Benefits Clerk

$18.16 $19.53 $21.33

Benefits Clerk

$17.59 $18.93 $20.69

Billing Clerk

$15.97 $17.21 $18.80

Billing Clerk

$15.60 $16.83 $18.40

Bookkeeper

$15.86 $17.19 $18.90

Bookkeeper

$15.49 $16.81 $18.51

Call Center Representative (Complex Calls)

$17.47 $18.90 $20.79

Call Center Representative (Complex Calls)

$16.93 $18.33 $20.17

Call Center Representative (General Calls)

$12.19 $13.32 $14.78

Call Center Representative (General Calls)

$11.75 $12.85 $14.29

Call Center Representative (Specialized Calls)

$14.43 $15.54 $16.97

Call Center Representative (Specialized Calls)

$13.94 $15.04 $16.44

Call Center Sales Representative

$13.09 $14.12 $15.44

Call Center Sales Representative

$12.84 $13.87 $15.18

Call Center Supervisor

$24.73 $26.84 $29.60

Call Center Supervisor

$23.98 $26.01 $28.67

Cost Accounting Clerk

$16.41 $17.67 $19.30

Cost Accounting Clerk

$16.03 $17.29 $18.90

Credit & Collection Clerk

$15.57 $16.69 $18.12

Credit & Collection Clerk

$15.20 $16.31 $17.73

Customer Service Representative (General Calls)

$15.07 $16.35 $17.99

Customer Service Representative (General Calls)

$14.54 $15.80 $17.42

Customer Service Representative (Specialized Calls)

$21.13 $22.89 $25.19

Customer Service Representative (Specialized Calls)

$20.49 $22.20 $24.44

Customer Service Representative, Financial

$15.38 $16.78 $18.57

Customer Service Representative, Financial

$14.85 $16.23 $17.99

Customer Service Representative, Insurance (Commercial)

$18.58 $20.10 $22.10

Customer Service Representative, Insurance (Commercial)

$18.00 $19.49 $21.44

Customer Service Representative, Insurance (Personal)

$15.41 $16.71 $18.38

Customer Service Representative, Insurance (Personal)

$14.87 $16.16 $17.80

Data Entry Operator

$12.42 $13.29 $14.46

Data Entry Operator

$12.00 $12.84 $13.99

Data Entry Operator Lead

$15.91 $17.15 $18.73

Data Entry Operator Lead

$15.43 $16.65 $18.21

Data Entry Supervisor

$19.75 $21.25 $23.23

Data Entry Supervisor

$19.03 $20.49 $22.41

Executive Assistant

$26.70 $29.53 $33.27

Executive Assistant

$26.36 $29.19 $32.92

Export/Import Clerk

$16.25 $17.50 $19.12

Export/Import Clerk

$15.87 $17.12 $18.72

File Clerk

$13.20 $14.15 $15.40

File Clerk

$12.71 $13.64 $14.87

Front Desk Receptionist

$11.52 $12.43 $13.69

Front Desk Receptionist

$11.10 $11.96 $13.19

General Clerk

$14.70 $15.78 $17.15

General Clerk

$14.23 $15.30 $16.65

Help Desk Representative

$18.88 $20.68 $23.05

Help Desk Representative

$18.42 $20.19 $22.52

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.04 $18.33 $20.02

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$16.48 $17.75 $19.41

Insurance Billing Clerk

$15.08 $16.26 $17.78

Insurance Billing Clerk

$14.70 $15.89 $17.39

Insurance Claims Clerk

$14.77 $15.84 $17.22

Insurance Claims Clerk

$14.30 $15.36 $16.72

Insurance Claims Processor

$16.72 $18.00 $19.66

Insurance Claims Processor

$16.29 $17.55 $19.19

Inventory Clerk

$14.17 $15.21 $16.54

Inventory Clerk

$13.87 $14.91 $16.24

Legal Secretary

$21.71 $23.80 $26.56

Legal Secretary

$21.40 $23.48 $26.22

Mailroom Clerk

$13.26 $14.13 $15.27

Mailroom Clerk

$12.82 $13.67 $14.80

Medical Billing Clerk

$15.08 $16.26 $17.78

Medical Billing Clerk

$14.70 $15.89 $17.39

Medical Receptionist

$12.68 $13.58 $14.77

Medical Receptionist

$12.36 $13.25 $14.44

Medical Records Administrator

$38.40 $41.56 $45.59

Medical Records Administrator

$37.10 $40.08 $43.91

Medical Records Clerk

$13.48 $14.55 $15.94

Medical Records Clerk

$13.34 $14.42 $15.81

Medical Records Coding Technician

$17.71 $19.06 $20.82

Medical Records Coding Technician

$17.58 $18.93 $20.68

Medical Secretary

$14.97 $16.24 $17.87

Medical Secretary

$14.64 $15.93 $17.56

Medical Transcriptionist

$15.09 $16.28 $17.80

Medical Transcriptionist

$14.84 $16.04 $17.55

Office Manager

$22.56 $24.75 $27.63

Office Manager

$21.77 $23.88 $26.65

Order Processing Clerk

$14.79 $15.87 $17.24

Order Processing Clerk

$14.27 $15.33 $16.68

Order Processing Supervisor

$25.89 $28.10 $31.00

Order Processing Supervisor

$24.98 $27.10 $29.88

Payroll Clerk

$18.49 $19.88 $21.72

Payroll Clerk

$18.10 $19.48 $21.29

Payroll Supervisor

$26.38 $28.82 $32.02

Payroll Supervisor

$25.46 $27.79 $30.85

Receptionist

$12.89 $13.89 $15.22

Receptionist

$12.41 $13.39 $14.69

Secretary

$14.91 $16.08 $17.58

Secretary

$14.58 $15.76 $17.27

Secretary (Bilingual)

$17.43 $19.08 $21.25

Secretary (Bilingual)

$17.12 $18.78 $20.94

Survey Worker, Marketing

$12.48 $13.36 $14.53

Survey Worker, Marketing

$12.02 $12.87 $14.02

Telemarketing Representative

$13.09 $14.12 $15.44

Telemarketing Representative

$12.84 $13.87 $15.18

Word Processor

$16.61 $17.78 $19.29

Word Processor

$16.11 $17.27 $18.76

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Tennessee Cleveland, TN Job Title Accounting Clerk

Columbia, TN Low Mid High $15.81 $17.00 $18.50

Job Title Accounting Clerk

Low Mid High $15.44 $16.55 $17.99

Accounts Payable Clerk

$16.38 $17.39 $18.67

Accounts Payable Clerk

$15.98 $16.92 $18.14

Accounts Payable Supervisor

$26.83 $29.22 $32.33

Accounts Payable Supervisor

$25.97 $28.18 $31.07

Accounts Receivable Clerk

$16.96 $18.00 $19.31

Accounts Receivable Clerk

$16.53 $17.50 $18.75

Accounts Receivable Supervisor

$25.33 $27.56 $30.46

Accounts Receivable Supervisor

$24.57 $26.63 $29.35

Administrative Assistant

$17.97 $19.63 $21.79

Administrative Assistant

$17.34 $18.89 $20.90

Administrative Assistant, CEO

$29.23 $32.33 $36.37

Administrative Assistant, CEO

$27.71 $30.47 $34.10

Administrative Secretary

$22.02 $24.07 $26.76

Administrative Secretary

$21.11 $22.99 $25.47

Assistant Buyer

$17.36 $18.74 $20.52

Assistant Buyer

$16.90 $18.20 $19.88

Banking Loan Clerk

$13.88 $14.96 $16.32

Banking Loan Clerk

$13.64 $14.65 $15.96

Banking Loan Processor

$16.73 $18.19 $20.05

Banking Loan Processor

$16.35 $17.72 $19.49

Banking Mortgage Clerk

$15.71 $17.10 $18.87

Banking Mortgage Clerk

$15.38 $16.70 $18.38

Benefits Clerk

$18.03 $19.46 $21.30

Benefits Clerk

$17.58 $18.92 $20.67

Billing Clerk

$15.75 $17.04 $18.67

Billing Clerk

$15.37 $16.59 $18.14

Bookkeeper

$15.63 $17.02 $18.78

Bookkeeper

$15.27 $16.58 $18.25

Call Center Representative (Complex Calls)

$17.39 $18.88 $20.82

Call Center Representative (Complex Calls)

$16.92 $18.30 $20.13

Call Center Representative (General Calls)

$11.94 $13.11 $14.61

Call Center Representative (General Calls)

$11.74 $12.85 $14.29

Call Center Representative (Specialized Calls)

$14.24 $15.41 $16.88

Call Center Representative (Specialized Calls)

$13.94 $15.04 $16.44

Call Center Sales Representative

$13.06 $14.13 $15.47

Call Center Sales Representative

$12.74 $13.77 $15.07

Call Center Supervisor

$24.69 $26.86 $29.68

Call Center Supervisor

$23.79 $25.79 $28.43

Cost Accounting Clerk

$16.20 $17.51 $19.19

Cost Accounting Clerk

$15.80 $17.04 $18.63

Credit & Collection Clerk

$15.33 $16.50 $17.97

Credit & Collection Clerk

$14.98 $16.08 $17.48

Customer Service Representative (General Calls)

$14.82 $16.16 $17.85

Customer Service Representative (General Calls)

$14.54 $15.80 $17.42

Customer Service Representative (Specialized Calls)

$21.10 $22.91 $25.28

Customer Service Representative (Specialized Calls)

$20.47 $22.16 $24.37

Customer Service Representative, Financial

$15.15 $16.61 $18.46

Customer Service Representative, Financial

$14.84 $16.23 $17.99

Customer Service Representative, Insurance (Commercial)

$18.46 $20.04 $22.10

Customer Service Representative, Insurance (Commercial)

$17.99 $19.47 $21.41

Customer Service Representative, Insurance (Personal)

$15.17 $16.54 $18.25

Customer Service Representative, Insurance (Personal)

$14.87 $16.16 $17.80

Data Entry Operator

$12.04 $12.91 $14.09

Data Entry Operator

$11.96 $12.80 $13.95

Data Entry Operator Lead

$15.58 $16.86 $18.48

Data Entry Operator Lead

$15.39 $16.61 $18.16

Data Entry Supervisor

$19.47 $21.00 $23.00

Data Entry Supervisor

$19.04 $20.48 $22.38

Executive Assistant

$26.91 $29.89 $33.82

Executive Assistant

$25.61 $28.29 $31.83

Export/Import Clerk

$16.03 $17.34 $19.00

Export/Import Clerk

$15.65 $16.88 $18.45

File Clerk

$12.91 $13.89 $15.17

File Clerk

$12.71 $13.64 $14.86

Front Desk Receptionist

$11.22 $12.14 $13.41

Front Desk Receptionist

$11.09 $11.96 $13.18

General Clerk

$14.34 $15.45 $16.85

General Clerk

$14.19 $15.26 $16.60

Help Desk Representative

$18.65 $20.47 $22.86

Help Desk Representative

$18.59 $20.35 $22.68

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$16.86 $18.22 $19.95

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$16.48 $17.75 $19.40

Insurance Billing Clerk

$14.82 $16.06 $17.62

Insurance Billing Clerk

$14.49 $15.66 $17.15

Insurance Claims Clerk

$14.41 $15.52 $16.92

Insurance Claims Clerk

$14.26 $15.32 $16.68

Insurance Claims Processor

$16.34 $17.61 $19.28

Insurance Claims Processor

$15.96 $17.20 $18.81

Inventory Clerk

$13.70 $14.74 $16.07

Inventory Clerk

$13.62 $14.64 $15.95

Legal Secretary

$21.74 $23.91 $26.76

Legal Secretary

$20.86 $22.85 $25.47

Mailroom Clerk

$12.88 $13.77 $14.93

Mailroom Clerk

$12.78 $13.63 $14.76

Medical Billing Clerk

$14.82 $16.06 $17.62

Medical Billing Clerk

$14.49 $15.66 $17.15

Medical Receptionist

$12.40 $13.33 $14.55

Medical Receptionist

$12.10 $12.96 $14.12

Medical Records Administrator

$38.16 $41.36 $45.41

Medical Records Administrator

$35.70 $38.58 $42.30

Medical Records Clerk

$13.15 $14.22 $15.61

Medical Records Clerk

$13.03 $14.08 $15.45

Medical Records Coding Technician

$17.38 $18.73 $20.50

Medical Records Coding Technician

$17.19 $18.51 $20.22

Medical Secretary

$14.75 $16.08 $17.76

Medical Secretary

$14.31 $15.56 $17.15

Medical Transcriptionist

$14.87 $16.11 $17.68

Medical Transcriptionist

$14.30 $15.45 $16.93

Office Manager

$22.33 $24.56 $27.48

Office Manager

$21.75 $23.83 $26.58

Order Processing Clerk

$14.54 $15.66 $17.07

Order Processing Clerk

$14.27 $15.33 $16.68

Order Processing Supervisor

$25.71 $27.97 $30.93

Order Processing Supervisor

$24.92 $27.02 $29.78

Payroll Clerk

$18.35 $19.80 $21.68

Payroll Clerk

$17.84 $19.19 $20.97

Payroll Supervisor

$26.21 $28.72 $31.99

Payroll Supervisor

$25.40 $27.71 $30.76

Receptionist

$12.59 $13.63 $14.98

Receptionist

$12.40 $13.38 $14.69

Secretary

$14.69 $15.91 $17.46

Secretary

$14.25 $15.40 $16.86

Secretary (Bilingual)

$17.30 $19.03 $21.26

Secretary (Bilingual)

$16.72 $18.32 $20.41

Survey Worker, Marketing

$12.18 $13.08 $14.28

Survey Worker, Marketing

$12.01 $12.86 $14.01

Telemarketing Representative

$13.06 $14.13 $15.47

Telemarketing Representative

$12.74 $13.77 $15.07

Word Processor

$16.29 $17.51 $19.05

Word Processor

$16.07 $17.23 $18.70

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Tennessee Dyersburg, TN

Franklin, TN

Job Title Accounting Clerk

Low Mid High $14.90 $16.01 $17.42

Job Title Accounting Clerk

Low Mid High $16.93 $18.08 $19.57

Accounts Payable Clerk

$15.44 $16.37 $17.58

Accounts Payable Clerk

$17.49 $18.46 $19.73

Accounts Payable Supervisor

$25.32 $27.59 $30.57

Accounts Payable Supervisor

$27.95 $30.20 $33.18

Accounts Receivable Clerk

$15.98 $16.94 $18.18

Accounts Receivable Clerk

$18.06 $19.05 $20.36

Accounts Receivable Supervisor

$23.89 $26.01 $28.78

Accounts Receivable Supervisor

$26.49 $28.62 $31.41

Administrative Assistant

$16.81 $18.35 $20.37

Administrative Assistant

$18.94 $20.54 $22.65

Administrative Assistant, CEO

$27.32 $30.21 $34.02

Administrative Assistant, CEO

$29.68 $32.47 $36.15

Administrative Secretary

$20.58 $22.49 $25.01

Administrative Secretary

$22.86 $24.81 $27.38

Assistant Buyer

$16.35 $17.63 $19.31

Assistant Buyer

$18.44 $19.78 $21.54

Banking Loan Clerk

$13.12 $14.12 $15.40

Banking Loan Clerk

$15.04 $16.06 $17.41

Banking Loan Processor

$15.79 $17.14 $18.90

Banking Loan Processor

$17.81 $19.22 $21.06

Banking Mortgage Clerk

$14.83 $16.13 $17.79

Banking Mortgage Clerk

$16.81 $18.15 $19.90

Benefits Clerk

$17.00 $18.33 $20.07

Benefits Clerk

$19.08 $20.46 $22.28

Billing Clerk

$14.84 $16.04 $17.58

Billing Clerk

$16.87 $18.11 $19.73

Bookkeeper

$14.74 $16.03 $17.68

Bookkeeper

$16.76 $18.10 $19.84

Call Center Representative (Complex Calls)

$16.39 $17.78 $19.61

Call Center Representative (Complex Calls)

$18.30 $19.73 $21.63

Call Center Representative (General Calls)

$11.29 $12.37 $13.79

Call Center Representative (General Calls)

$12.98 $14.11 $15.58

Call Center Representative (Specialized Calls)

$13.45 $14.53 $15.91

Call Center Representative (Specialized Calls)

$15.22 $16.34 $17.80

Call Center Sales Representative

$12.55 $13.59 $14.90

Call Center Sales Representative

$13.92 $14.94 $16.28

Call Center Supervisor

$23.88 $26.01 $28.80

Call Center Supervisor

$25.39 $27.42 $30.09

Cost Accounting Clerk

$15.27 $16.49 $18.06

Cost Accounting Clerk

$17.31 $18.58 $20.24

Credit & Collection Clerk

$14.46 $15.54 $16.92

Credit & Collection Clerk

$16.47 $17.59 $19.04

Customer Service Representative (General Calls)

$14.00 $15.25 $16.84

Customer Service Representative (General Calls)

$15.96 $17.24 $18.90

Customer Service Representative (Specialized Calls)

$19.88 $21.58 $23.81

Customer Service Representative (Specialized Calls)

$22.08 $23.82 $26.11

Customer Service Representative, Financial

$14.30 $15.67 $17.40

Customer Service Representative, Financial

$16.27 $17.67 $19.50

Customer Service Representative, Insurance (Commercial)

$17.41 $18.88 $20.82

Customer Service Representative, Insurance (Commercial)

$19.50 $21.03 $23.05

Customer Service Representative, Insurance (Personal)

$14.33 $15.60 $17.21

Customer Service Representative, Insurance (Personal)

$16.29 $17.60 $19.30

Data Entry Operator

$11.38 $12.17 $13.28

Data Entry Operator

$13.26 $14.15 $15.33

Data Entry Operator Lead

$14.67 $15.86 $17.38

Data Entry Operator Lead

$16.79 $18.03 $19.65

Data Entry Supervisor

$18.36 $19.80 $21.69

Data Entry Supervisor

$20.74 $22.24 $24.22

Executive Assistant

$25.14 $27.93 $31.62

Executive Assistant

$27.52 $30.25 $33.87

Export/Import Clerk

$15.11 $16.33 $17.89

Export/Import Clerk

$17.15 $18.41 $20.05

File Clerk

$12.21 $13.12 $14.32

File Clerk

$14.07 $15.03 $16.29

Front Desk Receptionist

$10.66 $11.49 $12.68

Front Desk Receptionist

$12.32 $13.28 $14.57

General Clerk

$13.51 $14.54 $15.86

General Clerk

$15.58 $16.65 $18.04

Help Desk Representative

$17.67 $19.42 $21.71

Help Desk Representative

$19.72 $21.51 $23.88

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$15.91 $17.17 $18.80

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.94 $19.25 $20.96

Insurance Billing Clerk

$13.98 $15.13 $16.59

Insurance Billing Clerk

$15.97 $17.15 $18.70

Insurance Claims Clerk

$13.57 $14.61 $15.93

Insurance Claims Clerk

$15.65 $16.72 $18.11

Insurance Claims Processor

$15.37 $16.59 $18.19

Insurance Claims Processor

$17.49 $18.76 $20.44

Inventory Clerk

$13.16 $14.17 $15.46

Inventory Clerk

$14.94 $15.96 $17.30

Legal Secretary

$20.32 $22.34 $25.01

Legal Secretary

$22.59 $24.66 $27.38

Mailroom Clerk

$12.15 $12.97 $14.06

Mailroom Clerk

$14.12 $15.00 $16.15

Medical Billing Clerk

$13.98 $15.13 $16.59

Medical Billing Clerk

$15.97 $17.15 $18.70

Medical Receptionist

$11.65 $12.49 $13.63

Medical Receptionist

$13.50 $14.41 $15.62

Medical Records Administrator

$36.19 $39.29 $43.20

Medical Records Administrator

$39.03 $42.09 $46.04

Medical Records Clerk

$12.68 $13.73 $15.09

Medical Records Clerk

$14.31 $15.38 $16.79

Medical Records Coding Technician

$16.82 $18.13 $19.85

Medical Records Coding Technician

$18.57 $19.93 $21.71

Medical Secretary

$13.82 $15.04 $16.61

Medical Secretary

$15.82 $17.09 $18.74

Medical Transcriptionist

$13.74 $14.87 $16.32

Medical Transcriptionist

$15.77 $16.94 $18.47

Office Manager

$21.05 $23.16 $25.94

Office Manager

$23.56 $25.72 $28.57

Order Processing Clerk

$13.74 $14.78 $16.11

Order Processing Clerk

$15.68 $16.75 $18.14

Order Processing Supervisor

$24.25 $26.41 $29.23

Order Processing Supervisor

$26.86 $29.02 $31.86

Payroll Clerk

$17.28 $18.63 $20.40

Payroll Clerk

$19.42 $20.83 $22.68

Payroll Supervisor

$24.73 $27.11 $30.24

Payroll Supervisor

$27.35 $29.72 $32.85

Receptionist

$11.92 $12.87 $14.15

Receptionist

$13.75 $14.77 $16.11

Secretary

$13.75 $14.88 $16.33

Secretary

$15.75 $16.92 $18.44

Secretary (Bilingual)

$16.19 $17.79 $19.87

Secretary (Bilingual)

$18.29 $19.95 $22.14

Survey Worker, Marketing

$11.54 $12.36 $13.49

Survey Worker, Marketing

$13.33 $14.23 $15.42

Telemarketing Representative

$12.55 $13.59 $14.90

Telemarketing Representative

$13.92 $14.94 $16.28

Word Processor

$15.34 $16.46 $17.91

Word Processor

$17.49 $18.67 $20.21

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Tennessee Greeneville, TN Job Title Accounting Clerk

Jackson, TN Low Mid High $15.14 $16.22 $17.61

Job Title Accounting Clerk

Low Mid High $15.62 $16.81 $18.31

Accounts Payable Clerk

$15.67 $16.57 $17.76

Accounts Payable Clerk

$16.19 $17.20 $18.48

Accounts Payable Supervisor

$25.37 $27.57 $30.45

Accounts Payable Supervisor

$26.53 $28.79 $31.76

Accounts Receivable Clerk

$16.20 $17.13 $18.35

Accounts Receivable Clerk

$16.77 $17.81 $19.12

Accounts Receivable Supervisor

$23.97 $26.03 $28.74

Accounts Receivable Supervisor

$25.09 $27.21 $29.99

Administrative Assistant

$16.99 $18.50 $20.51

Administrative Assistant

$17.68 $19.32 $21.42

Administrative Assistant, CEO

$27.37 $30.15 $33.80

Administrative Assistant, CEO

$28.44 $31.28 $35.03

Administrative Secretary

$20.72 $22.61 $25.11

Administrative Secretary

$21.63 $23.58 $26.13

Assistant Buyer

$16.56 $17.81 $19.47

Assistant Buyer

$17.16 $18.55 $20.31

Banking Loan Clerk

$13.35 $14.32 $15.58

Banking Loan Clerk

$13.71 $14.77 $16.12

Banking Loan Processor

$15.96 $17.28 $19.01

Banking Loan Processor

$16.53 $17.99 $19.84

Banking Mortgage Clerk

$15.02 $16.28 $17.92

Banking Mortgage Clerk

$15.51 $16.91 $18.67

Benefits Clerk

$17.15 $18.45 $20.17

Benefits Clerk

$17.83 $19.25 $21.07

Billing Clerk

$15.09 $16.25 $17.76

Billing Clerk

$15.55 $16.85 $18.48

Bookkeeper

$14.98 $16.24 $17.86

Bookkeeper

$15.44 $16.83 $18.59

Call Center Representative (Complex Calls)

$16.50 $17.87 $19.69

Call Center Representative (Complex Calls)

$17.21 $18.66 $20.54

Call Center Representative (General Calls)

$11.51 $12.56 $13.95

Call Center Representative (General Calls)

$11.80 $12.94 $14.43

Call Center Representative (Specialized Calls)

$13.61 $14.66 $16.03

Call Center Representative (Specialized Calls)

$14.07 $15.23 $16.70

Call Center Sales Representative

$12.36 $13.32 $14.58

Call Center Sales Representative

$13.00 $14.09 $15.47

Call Center Supervisor

$23.44 $25.47 $28.12

Call Center Supervisor

$24.89 $27.00 $29.77

Cost Accounting Clerk

$15.50 $16.69 $18.24

Cost Accounting Clerk

$16.01 $17.33 $18.99

Credit & Collection Clerk

$14.71 $15.76 $17.12

Credit & Collection Clerk

$15.15 $16.31 $17.78

Customer Service Representative (General Calls)

$14.22 $15.42 $16.98

Customer Service Representative (General Calls)

$14.64 $15.97 $17.65

Customer Service Representative (Specialized Calls)

$19.98 $21.66 $23.88

Customer Service Representative (Specialized Calls)

$20.86 $22.61 $24.88

Customer Service Representative, Financial

$14.51 $15.83 $17.54

Customer Service Representative, Financial

$14.96 $16.41 $18.26

Customer Service Representative, Insurance (Commercial)

$17.54 $18.99 $20.91

Customer Service Representative, Insurance (Commercial)

$18.27 $19.83 $21.83

Customer Service Representative, Insurance (Personal)

$14.54 $15.76 $17.35

Customer Service Representative, Insurance (Personal)

$14.98 $16.34 $18.06

Data Entry Operator

$11.72 $12.52 $13.62

Data Entry Operator

$11.96 $12.82 $13.98

Data Entry Operator Lead

$14.99 $16.15 $17.66

Data Entry Operator Lead

$15.46 $16.75 $18.38

Data Entry Supervisor

$18.49 $19.91 $21.79

Data Entry Supervisor

$19.39 $20.90 $22.85

Executive Assistant

$25.24 $27.95 $31.52

Executive Assistant

$26.27 $29.03 $32.68

Export/Import Clerk

$15.35 $16.53 $18.07

Export/Import Clerk

$15.84 $17.15 $18.81

File Clerk

$12.46 $13.34 $14.53

File Clerk

$12.76 $13.72 $14.98

Front Desk Receptionist

$10.91 $11.73 $12.91

Front Desk Receptionist

$11.12 $12.00 $13.25

General Clerk

$13.85 $14.86 $16.16

General Clerk

$14.23 $15.34 $16.73

Help Desk Representative

$18.20 $19.95 $22.28

Help Desk Representative

$18.46 $20.26 $22.60

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$16.08 $17.31 $18.92

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$16.67 $18.02 $19.74

Insurance Billing Clerk

$14.24 $15.35 $16.80

Insurance Billing Clerk

$14.64 $15.87 $17.42

Insurance Claims Clerk

$13.91 $14.92 $16.22

Insurance Claims Clerk

$14.30 $15.40 $16.81

Insurance Claims Processor

$16.12 $17.35 $18.96

Insurance Claims Processor

$16.13 $17.45 $19.12

Inventory Clerk

$13.44 $14.42 $15.69

Inventory Clerk

$13.78 $14.85 $16.21

Legal Secretary

$20.46 $22.46 $25.11

Legal Secretary

$21.36 $23.43 $26.13

Mailroom Clerk

$12.50 $13.31 $14.39

Mailroom Clerk

$12.79 $13.66 $14.81

Medical Billing Clerk

$14.24 $15.35 $16.80

Medical Billing Clerk

$14.64 $15.87 $17.42

Medical Receptionist

$11.92 $12.75 $13.88

Medical Receptionist

$12.20 $13.09 $14.28

Medical Records Administrator

$36.47 $39.44 $43.24

Medical Records Administrator

$37.04 $40.06 $43.94

Medical Records Clerk

$12.95 $13.97 $15.31

Medical Records Clerk

$12.82 $13.87 $15.25

Medical Records Coding Technician

$17.00 $18.29 $20.00

Medical Records Coding Technician

$17.05 $18.42 $20.17

Medical Secretary

$14.06 $15.26 $16.80

Medical Secretary

$14.48 $15.80 $17.47

Medical Transcriptionist

$14.20 $15.31 $16.75

Medical Transcriptionist

$14.44 $15.65 $17.19

Office Manager

$21.16 $23.24 $25.97

Office Manager

$22.20 $24.34 $27.15

Order Processing Clerk

$13.95 $14.97 $16.27

Order Processing Clerk

$14.36 $15.47 $16.88

Order Processing Supervisor

$24.32 $26.42 $29.17

Order Processing Supervisor

$25.46 $27.61 $30.44

Payroll Clerk

$17.47 $18.79 $20.55

Payroll Clerk

$18.16 $19.60 $21.44

Payroll Supervisor

$24.79 $27.11 $30.14

Payroll Supervisor

$25.94 $28.31 $31.43

Receptionist

$12.17 $13.10 $14.36

Receptionist

$12.45 $13.46 $14.79

Secretary

$14.00 $15.10 $16.53

Secretary

$14.42 $15.63 $17.17

Secretary (Bilingual)

$16.38 $17.95 $20.02

Secretary (Bilingual)

$17.01 $18.73 $20.91

Survey Worker, Marketing

$11.79 $12.60 $13.71

Survey Worker, Marketing

$12.05 $12.92 $14.10

Telemarketing Representative

$12.36 $13.32 $14.58

Telemarketing Representative

$13.00 $14.09 $15.47

Word Processor

$15.65 $16.75 $18.18

Word Processor

$16.18 $17.40 $18.94

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Tennessee Knoxville, TN

Lawrenceburg/Pulaski, TN

Job Title Accounting Clerk

Low Mid High $16.07 $17.25 $18.75

Job Title Accounting Clerk

Low Mid High $15.40 $16.52 $17.95

Accounts Payable Clerk

$16.64 $17.64 $18.91

Accounts Payable Clerk

$15.94 $16.89 $18.10

Accounts Payable Supervisor

$27.32 $29.69 $32.77

Accounts Payable Supervisor

$25.91 $28.11 $31.00

Accounts Receivable Clerk

$17.21 $18.24 $19.56

Accounts Receivable Clerk

$16.49 $17.45 $18.70

Accounts Receivable Supervisor

$25.81 $28.04 $30.93

Accounts Receivable Supervisor

$24.51 $26.57 $29.28

Administrative Assistant

$18.24 $19.90 $22.06

Administrative Assistant

$17.30 $18.84 $20.85

Administrative Assistant, CEO

$29.41 $32.39 $36.25

Administrative Assistant, CEO

$27.65 $30.40 $34.02

Administrative Secretary

$22.28 $24.33 $26.99

Administrative Secretary

$21.06 $22.94 $25.41

Assistant Buyer

$17.60 $18.98 $20.76

Assistant Buyer

$16.86 $18.15 $19.83

Banking Loan Clerk

$14.16 $15.22 $16.58

Banking Loan Clerk

$13.61 $14.62 $15.93

Banking Loan Processor

$16.99 $18.44 $20.30

Banking Loan Processor

$16.32 $17.68 $19.44

Banking Mortgage Clerk

$15.97 $17.35 $19.12

Banking Mortgage Clerk

$15.35 $16.66 $18.33

Benefits Clerk

$18.28 $19.71 $21.55

Benefits Clerk

$17.54 $18.88 $20.62

Billing Clerk

$16.00 $17.28 $18.91

Billing Clerk

$15.34 $16.55 $18.10

Bookkeeper

$15.89 $17.27 $19.02

Bookkeeper

$15.23 $16.54 $18.20

Call Center Representative (Complex Calls)

$17.61 $19.10 $21.04

Call Center Representative (Complex Calls)

$16.88 $18.26 $20.08

Call Center Representative (General Calls)

$12.19 $13.34 $14.84

Call Center Representative (General Calls)

$11.72 $12.82 $14.26

Call Center Representative (Specialized Calls)

$14.48 $15.63 $17.10

Call Center Representative (Specialized Calls)

$13.91 $15.00 $16.40

Call Center Sales Representative

$13.37 $14.46 $15.83

Call Center Sales Representative

$12.72 $13.74 $15.04

Call Center Supervisor

$25.18 $27.35 $30.17

Call Center Supervisor

$23.73 $25.73 $28.36

Cost Accounting Clerk

$16.45 $17.76 $19.43

Cost Accounting Clerk

$15.77 $17.00 $18.58

Credit & Collection Clerk

$15.60 $16.75 $18.22

Credit & Collection Clerk

$14.95 $16.05 $17.44

Customer Service Representative (General Calls)

$15.09 $16.42 $18.10

Customer Service Representative (General Calls)

$14.51 $15.77 $17.38

Customer Service Representative (Specialized Calls)

$21.35 $23.16 $25.52

Customer Service Representative (Specialized Calls)

$20.42 $22.10 $24.32

Customer Service Representative, Financial

$15.41 $16.87 $18.71

Customer Service Representative, Financial

$14.81 $16.19 $17.95

Customer Service Representative, Insurance (Commercial)

$18.71 $20.29 $22.35

Customer Service Representative, Insurance (Commercial)

$17.95 $19.43 $21.36

Customer Service Representative, Insurance (Personal)

$15.44 $16.79 $18.50

Customer Service Representative, Insurance (Personal)

$14.84 $16.12 $17.76

Data Entry Operator

$12.43 $13.33 $14.52

Data Entry Operator

$11.94 $12.78 $13.92

Data Entry Operator Lead

$16.01 $17.30 $18.93

Data Entry Operator Lead

$15.35 $16.57 $18.12

Data Entry Supervisor

$19.89 $21.44 $23.47

Data Entry Supervisor

$19.00 $20.43 $22.33

Executive Assistant

$27.14 $30.04 $33.84

Executive Assistant

$25.55 $28.22 $31.76

Export/Import Clerk

$16.29 $17.59 $19.24

Export/Import Clerk

$15.62 $16.84 $18.41

File Clerk

$13.19 $14.16 $15.43

File Clerk

$12.68 $13.61 $14.83

Front Desk Receptionist

$11.48 $12.41 $13.68

Front Desk Receptionist

$11.07 $11.93 $13.16

General Clerk

$14.77 $15.88 $17.29

General Clerk

$14.16 $15.22 $16.57

Help Desk Representative

$19.04 $20.91 $23.35

Help Desk Representative

$18.54 $20.30 $22.62

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.12 $18.47 $20.20

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$16.44 $17.71 $19.35

Insurance Billing Clerk

$15.08 $16.31 $17.86

Insurance Billing Clerk

$14.46 $15.63 $17.11

Insurance Claims Clerk

$14.84 $15.95 $17.36

Insurance Claims Clerk

$14.23 $15.29 $16.64

Insurance Claims Processor

$17.09 $18.44 $20.18

Insurance Claims Processor

$15.92 $17.16 $18.76

Inventory Clerk

$14.23 $15.31 $16.67

Inventory Clerk

$13.59 $14.61 $15.91

Legal Secretary

$22.00 $24.17 $26.99

Legal Secretary

$20.81 $22.79 $25.41

Mailroom Clerk

$13.29 $14.19 $15.36

Mailroom Clerk

$12.75 $13.60 $14.72

Medical Billing Clerk

$15.08 $16.31 $17.86

Medical Billing Clerk

$14.46 $15.63 $17.11

Medical Receptionist

$12.69 $13.61 $14.83

Medical Receptionist

$12.07 $12.93 $14.09

Medical Records Administrator

$38.70 $41.86 $45.88

Medical Records Administrator

$35.63 $38.50 $42.22

Medical Records Clerk

$13.33 $14.42 $15.83

Medical Records Clerk

$13.00 $14.05 $15.42

Medical Records Coding Technician

$17.64 $19.03 $20.83

Medical Records Coding Technician

$17.15 $18.46 $20.18

Medical Secretary

$15.04 $16.36 $18.04

Medical Secretary

$14.28 $15.52 $17.11

Medical Transcriptionist

$15.10 $16.33 $17.89

Medical Transcriptionist

$14.27 $15.42 $16.89

Office Manager

$22.79 $25.03 $27.97

Office Manager

$21.70 $23.77 $26.52

Order Processing Clerk

$14.81 $15.92 $17.33

Order Processing Clerk

$14.24 $15.29 $16.64

Order Processing Supervisor

$26.19 $28.46 $31.40

Order Processing Supervisor

$24.86 $26.96 $29.72

Payroll Clerk

$18.60 $20.04 $21.93

Payroll Clerk

$17.80 $19.15 $20.92

Payroll Supervisor

$26.70 $29.19 $32.44

Payroll Supervisor

$25.34 $27.65 $30.69

Receptionist

$12.87 $13.90 $15.25

Receptionist

$12.38 $13.35 $14.66

Secretary

$14.97 $16.19 $17.73

Secretary

$14.22 $15.36 $16.83

Secretary (Bilingual)

$17.58 $19.30 $21.53

Secretary (Bilingual)

$16.68 $18.28 $20.37

Survey Worker, Marketing

$12.46 $13.35 $14.55

Survey Worker, Marketing

$11.99 $12.84 $13.98

Telemarketing Representative

$13.37 $14.46 $15.83

Telemarketing Representative

$12.72 $13.74 $15.04

Word Processor

$16.73 $17.95 $19.51

Word Processor

$16.04 $17.19 $18.66

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Tennessee Lebanon, TN Job Title Accounting Clerk

Madisonville/Sweetwater, TN Low Mid High $16.79 $17.93 $19.41

Job Title Accounting Clerk

Low Mid High $15.16 $16.24 $17.63

Accounts Payable Clerk

$17.35 $18.31 $19.57

Accounts Payable Clerk

$15.69 $16.60 $17.78

Accounts Payable Supervisor

$27.72 $29.96 $32.90

Accounts Payable Supervisor

$25.37 $27.57 $30.44

Accounts Receivable Clerk

$17.91 $18.90 $20.20

Accounts Receivable Clerk

$16.22 $17.15 $18.38

Accounts Receivable Supervisor

$26.28 $28.38 $31.16

Accounts Receivable Supervisor

$23.97 $26.03 $28.73

Administrative Assistant

$18.79 $20.37 $22.46

Administrative Assistant

$17.01 $18.53 $20.53

Administrative Assistant, CEO

$29.44 $32.20 $35.85

Administrative Assistant, CEO

$27.37 $30.14 $33.78

Administrative Secretary

$22.68 $24.61 $27.16

Administrative Secretary

$20.74 $22.63 $25.11

Assistant Buyer

$18.29 $19.62 $21.37

Assistant Buyer

$16.58 $17.84 $19.49

Banking Loan Clerk

$14.91 $15.93 $17.26

Banking Loan Clerk

$13.37 $14.34 $15.60

Banking Loan Processor

$17.66 $19.06 $20.89

Banking Loan Processor

$15.98 $17.30 $19.03

Banking Mortgage Clerk

$16.67 $18.01 $19.74

Banking Mortgage Clerk

$15.04 $16.30 $17.94

Benefits Clerk

$18.92 $20.30 $22.10

Benefits Clerk

$17.17 $18.47 $20.20

Billing Clerk

$16.73 $17.96 $19.57

Billing Clerk

$15.11 $16.27 $17.79

Bookkeeper

$16.62 $17.95 $19.68

Bookkeeper

$15.00 $16.26 $17.89

Call Center Representative (Complex Calls)

$18.15 $19.57 $21.45

Call Center Representative (Complex Calls)

$16.52 $17.89 $19.70

Call Center Representative (General Calls)

$12.87 $13.99 $15.45

Call Center Representative (General Calls)

$11.52 $12.58 $13.97

Call Center Representative (Specialized Calls)

$15.10 $16.21 $17.66

Call Center Representative (Specialized Calls)

$13.63 $14.68 $16.05

Call Center Sales Representative

$13.80 $14.82 $16.15

Call Center Sales Representative

$12.38 $13.34 $14.60

Call Center Supervisor

$25.18 $27.20 $29.85

Call Center Supervisor

$23.45 $25.47 $28.11

Cost Accounting Clerk

$17.17 $18.43 $20.07

Cost Accounting Clerk

$15.52 $16.71 $18.26

Credit & Collection Clerk

$16.33 $17.44 $18.89

Credit & Collection Clerk

$14.73 $15.78 $17.14

Customer Service Representative (General Calls)

$15.82 $17.10 $18.75

Customer Service Representative (General Calls)

$14.23 $15.45 $17.01

Customer Service Representative (Specialized Calls)

$21.90 $23.62 $25.90

Customer Service Representative (Specialized Calls)

$20.00 $21.68 $23.89

Customer Service Representative, Financial

$16.13 $17.53 $19.34

Customer Service Representative, Financial

$14.53 $15.85 $17.56

Customer Service Representative, Insurance (Commercial)

$19.35 $20.86 $22.86

Customer Service Representative, Insurance (Commercial)

$17.57 $19.01 $20.93

Customer Service Representative, Insurance (Personal)

$16.16 $17.46 $19.14

Customer Service Representative, Insurance (Personal)

$14.56 $15.79 $17.38

Data Entry Operator

$13.14 $14.02 $15.20

Data Entry Operator

$11.73 $12.53 $13.64

Data Entry Operator Lead

$16.65 $17.89 $19.49

Data Entry Operator Lead

$15.01 $16.18 $17.68

Data Entry Supervisor

$20.57 $22.06 $24.03

Data Entry Supervisor

$18.51 $19.93 $21.80

Executive Assistant

$27.29 $30.01 $33.59

Executive Assistant

$25.24 $27.95 $31.51

Export/Import Clerk

$17.01 $18.26 $19.89

Export/Import Clerk

$15.37 $16.55 $18.09

File Clerk

$13.95 $14.90 $16.15

File Clerk

$12.48 $13.36 $14.55

Front Desk Receptionist

$12.21 $13.16 $14.44

Front Desk Receptionist

$10.92 $11.75 $12.93

General Clerk

$15.45 $16.51 $17.89

General Clerk

$13.87 $14.88 $16.18

Help Desk Representative

$19.56 $21.34 $23.68

Help Desk Representative

$18.22 $19.98 $22.29

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.79 $19.09 $20.79

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$16.10 $17.33 $18.94

Insurance Billing Clerk

$15.83 $17.01 $18.55

Insurance Billing Clerk

$14.26 $15.38 $16.82

Insurance Claims Clerk

$15.51 $16.58 $17.96

Insurance Claims Clerk

$13.93 $14.94 $16.25

Insurance Claims Processor

$17.34 $18.61 $20.27

Insurance Claims Processor

$16.14 $17.37 $18.99

Inventory Clerk

$14.81 $15.83 $17.16

Inventory Clerk

$13.46 $14.44 $15.71

Legal Secretary

$22.41 $24.46 $27.16

Legal Secretary

$20.48 $22.48 $25.11

Mailroom Clerk

$14.00 $14.87 $16.02

Mailroom Clerk

$12.52 $13.33 $14.41

Medical Billing Clerk

$15.83 $17.01 $18.55

Medical Billing Clerk

$14.26 $15.38 $16.82

Medical Receptionist

$13.38 $14.28 $15.49

Medical Receptionist

$11.94 $12.77 $13.90

Medical Records Administrator

$38.70 $41.74 $45.66

Medical Records Administrator

$36.46 $39.43 $43.25

Medical Records Clerk

$14.18 $15.25 $16.65

Medical Records Clerk

$12.96 $13.99 $15.33

Medical Records Coding Technician

$18.42 $19.77 $21.54

Medical Records Coding Technician

$17.02 $18.31 $20.02

Medical Secretary

$15.69 $16.95 $18.59

Medical Secretary

$14.08 $15.28 $16.83

Medical Transcriptionist

$15.63 $16.80 $18.32

Medical Transcriptionist

$14.22 $15.33 $16.77

Office Manager

$23.37 $25.51 $28.34

Office Manager

$21.17 $23.24 $25.97

Order Processing Clerk

$15.55 $16.61 $18.00

Order Processing Clerk

$13.97 $14.99 $16.29

Order Processing Supervisor

$26.64 $28.78 $31.60

Order Processing Supervisor

$24.33 $26.42 $29.16

Payroll Clerk

$19.26 $20.66 $22.49

Payroll Clerk

$17.49 $18.82 $20.57

Payroll Supervisor

$27.13 $29.48 $32.58

Payroll Supervisor

$24.80 $27.10 $30.13

Receptionist

$13.63 $14.64 $15.97

Receptionist

$12.19 $13.12 $14.38

Secretary

$15.62 $16.78 $18.29

Secretary

$14.02 $15.12 $16.55

Secretary (Bilingual)

$18.14 $19.79 $21.96

Secretary (Bilingual)

$16.41 $17.97 $20.04

Survey Worker, Marketing

$13.21 $14.10 $15.29

Survey Worker, Marketing

$11.81 $12.62 $13.73

Telemarketing Representative

$13.80 $14.82 $16.15

Telemarketing Representative

$12.38 $13.34 $14.60

Word Processor

$17.35 $18.52 $20.05

Word Processor

$15.67 $16.77 $18.20

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Tennessee Manchester/Tullahoma, TN

Memphis, TN

Job Title Accounting Clerk

Low Mid High $15.53 $16.66 $18.10

Job Title Accounting Clerk

Low Mid High $17.05 $18.28 $19.83

Accounts Payable Clerk

$16.08 $17.03 $18.26

Accounts Payable Clerk

$17.64 $18.68 $20.00

Accounts Payable Supervisor

$26.14 $28.36 $31.28

Accounts Payable Supervisor

$28.67 $31.13 $34.31

Accounts Receivable Clerk

$16.63 $17.61 $18.87

Accounts Receivable Clerk

$18.24 $19.30 $20.67

Accounts Receivable Supervisor

$24.73 $26.81 $29.54

Accounts Receivable Supervisor

$27.11 $29.42 $32.41

Administrative Assistant

$17.45 $19.01 $21.04

Administrative Assistant

$19.16 $20.87 $23.09

Administrative Assistant, CEO

$27.90 $30.67 $34.32

Administrative Assistant, CEO

$30.68 $33.74 $37.72

Administrative Secretary

$21.25 $23.14 $25.64

Administrative Secretary

$23.33 $25.44 $28.19

Assistant Buyer

$17.01 $18.31 $20.01

Assistant Buyer

$18.65 $20.08 $21.93

Banking Loan Clerk

$13.73 $14.75 $16.06

Banking Loan Clerk

$15.02 $16.13 $17.53

Banking Loan Processor

$16.46 $17.84 $19.62

Banking Loan Processor

$17.95 $19.45 $21.38

Banking Mortgage Clerk

$15.48 $16.80 $18.49

Banking Mortgage Clerk

$16.90 $18.33 $20.16

Benefits Clerk

$17.70 $19.04 $20.80

Benefits Clerk

$19.29 $20.77 $22.69

Billing Clerk

$15.47 $16.70 $18.26

Billing Clerk

$16.99 $18.31 $20.01

Bookkeeper

$15.37 $16.68 $18.36

Bookkeeper

$16.87 $18.30 $20.12

Call Center Representative (Complex Calls)

$17.03 $18.42 $20.26

Call Center Representative (Complex Calls)

$18.56 $20.11 $22.12

Call Center Representative (General Calls)

$11.82 $12.93 $14.38

Call Center Representative (General Calls)

$12.94 $14.15 $15.69

Call Center Representative (Specialized Calls)

$14.03 $15.13 $16.55

Call Center Representative (Specialized Calls)

$15.32 $16.51 $18.03

Call Center Sales Representative

$12.83 $13.85 $15.17

Call Center Sales Representative

$13.91 $15.02 $16.42

Call Center Supervisor

$23.94 $25.96 $28.61

Call Center Supervisor

$26.42 $28.69 $31.64

Cost Accounting Clerk

$15.91 $17.15 $18.75

Cost Accounting Clerk

$17.45 $18.81 $20.54

Credit & Collection Clerk

$15.08 $16.18 $17.59

Credit & Collection Clerk

$16.56 $17.76 $19.28

Customer Service Representative (General Calls)

$14.63 $15.91 $17.53

Customer Service Representative (General Calls)

$15.99 $17.37 $19.11

Customer Service Representative (Specialized Calls)

$20.60 $22.30 $24.53

Customer Service Representative (Specialized Calls)

$22.47 $24.35 $26.80

Customer Service Representative, Financial

$14.94 $16.33 $18.10

Customer Service Representative, Financial

$16.33 $17.83 $19.73

Customer Service Representative, Insurance (Commercial)

$18.11 $19.60 $21.55

Customer Service Representative, Insurance (Commercial)

$19.74 $21.38 $23.51

Customer Service Representative, Insurance (Personal)

$14.97 $16.26 $17.91

Customer Service Representative, Insurance (Personal)

$16.35 $17.75 $19.52

Data Entry Operator

$12.04 $12.89 $14.04

Data Entry Operator

$13.12 $14.07 $15.30

Data Entry Operator Lead

$15.48 $16.72 $18.28

Data Entry Operator Lead

$16.84 $18.16 $19.84

Data Entry Supervisor

$19.16 $20.62 $22.53

Data Entry Supervisor

$20.97 $22.58 $24.67

Executive Assistant

$25.77 $28.47 $32.04

Executive Assistant

$28.34 $31.33 $35.24

Export/Import Clerk

$15.75 $16.99 $18.57

Export/Import Clerk

$17.28 $18.63 $20.35

File Clerk

$12.79 $13.73 $14.96

File Clerk

$14.01 $15.03 $16.35

Front Desk Receptionist

$11.16 $12.04 $13.27

Front Desk Receptionist

$12.18 $13.19 $14.53

General Clerk

$14.29 $15.35 $16.71

General Clerk

$15.56 $16.70 $18.15

Help Desk Representative

$18.71 $20.48 $22.82

Help Desk Representative

$20.04 $21.95 $24.47

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$16.58 $17.87 $19.52

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.09 $19.49 $21.28

Insurance Billing Clerk

$14.59 $15.76 $17.26

Insurance Billing Clerk

$16.03 $17.30 $18.91

Insurance Claims Clerk

$14.35 $15.42 $16.78

Insurance Claims Clerk

$15.63 $16.77 $18.23

Insurance Claims Processor

$16.06 $17.31 $18.93

Insurance Claims Processor

$17.75 $19.12 $20.88

Inventory Clerk

$13.71 $14.73 $16.05

Inventory Clerk

$14.97 $16.07 $17.47

Legal Secretary

$20.99 $22.99 $25.64

Legal Secretary

$23.04 $25.27 $28.19

Mailroom Clerk

$12.86 $13.72 $14.85

Mailroom Clerk

$14.03 $14.96 $16.16

Medical Billing Clerk

$14.59 $15.76 $17.26

Medical Billing Clerk

$16.03 $17.30 $18.91

Medical Receptionist

$12.18 $13.04 $14.21

Medical Receptionist

$13.42 $14.39 $15.65

Medical Records Administrator

$35.94 $38.84 $42.58

Medical Records Administrator

$40.08 $43.35 $47.50

Medical Records Clerk

$13.12 $14.17 $15.55

Medical Records Clerk

$14.32 $15.46 $16.94

Medical Records Coding Technician

$17.30 $18.63 $20.35

Medical Records Coding Technician

$18.82 $20.26 $22.14

Medical Secretary

$14.41 $15.66 $17.26

Medical Secretary

$15.86 $17.22 $18.95

Medical Transcriptionist

$14.39 $15.55 $17.03

Medical Transcriptionist

$15.64 $16.89 $18.47

Office Manager

$21.89 $23.99 $26.75

Office Manager

$23.97 $26.30 $29.34

Order Processing Clerk

$14.36 $15.43 $16.78

Order Processing Clerk

$15.70 $16.85 $18.31

Order Processing Supervisor

$25.09 $27.20 $29.98

Order Processing Supervisor

$27.50 $29.85 $32.89

Payroll Clerk

$17.96 $19.32 $21.10

Payroll Clerk

$19.67 $21.18 $23.14

Payroll Supervisor

$25.56 $27.89 $30.96

Payroll Supervisor

$28.03 $30.61 $33.97

Receptionist

$12.49 $13.47 $14.78

Receptionist

$13.67 $14.75 $16.16

Secretary

$14.34 $15.50 $16.97

Secretary

$15.79 $17.04 $18.63

Secretary (Bilingual)

$16.82 $18.44 $20.55

Secretary (Bilingual)

$18.47 $20.25 $22.55

Survey Worker, Marketing

$12.09 $12.95 $14.11

Survey Worker, Marketing

$13.23 $14.19 $15.43

Telemarketing Representative

$12.83 $13.85 $15.17

Telemarketing Representative

$13.91 $15.02 $16.42

Word Processor

$16.17 $17.34 $18.82

Word Processor

$17.57 $18.83 $20.43

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Tennessee Murfreesboro, TN Job Title Accounting Clerk

Nashville, TN Low Mid High $17.02 $18.17 $19.67

Job Title Accounting Clerk

Low Mid High $17.01 $18.15 $19.64

Accounts Payable Clerk

$17.58 $18.55 $19.83

Accounts Payable Clerk

$17.57 $18.53 $19.80

Accounts Payable Supervisor

$28.12 $30.40 $33.39

Accounts Payable Supervisor

$28.03 $30.30 $33.28

Accounts Receivable Clerk

$18.15 $19.15 $20.47

Accounts Receivable Clerk

$18.13 $19.13 $20.43

Accounts Receivable Supervisor

$26.65 $28.79 $31.62

Accounts Receivable Supervisor

$26.57 $28.70 $31.51

Administrative Assistant

$19.03 $20.65 $22.77

Administrative Assistant

$19.01 $20.61 $22.72

Administrative Assistant, CEO

$29.87 $32.68 $36.38

Administrative Assistant, CEO

$29.77 $32.57 $36.26

Administrative Secretary

$22.99 $24.96 $27.55

Administrative Secretary

$22.94 $24.89 $27.46

Assistant Buyer

$18.53 $19.89 $21.66

Assistant Buyer

$18.52 $19.86 $21.62

Banking Loan Clerk

$15.12 $16.15 $17.50

Banking Loan Clerk

$15.12 $16.15 $17.49

Banking Loan Processor

$17.90 $19.32 $21.17

Banking Loan Processor

$17.89 $19.29 $21.13

Banking Mortgage Clerk

$16.90 $18.25 $20.00

Banking Mortgage Clerk

$16.89 $18.23 $19.97

Benefits Clerk

$19.17 $20.57 $22.40

Benefits Clerk

$19.15 $20.53 $22.36

Billing Clerk

$16.96 $18.20 $19.83

Billing Clerk

$16.95 $18.19 $19.80

Bookkeeper

$16.85 $18.19 $19.94

Bookkeeper

$16.84 $18.17 $19.91

Call Center Representative (Complex Calls)

$18.39 $19.84 $21.75

Call Center Representative (Complex Calls)

$18.36 $19.80 $21.70

Call Center Representative (General Calls)

$13.05 $14.18 $15.66

Call Center Representative (General Calls)

$13.06 $14.18 $15.65

Call Center Representative (Specialized Calls)

$15.30 $16.43 $17.89

Call Center Representative (Specialized Calls)

$15.30 $16.41 $17.87

Call Center Sales Representative

$13.99 $15.02 $16.36

Call Center Sales Representative

$13.99 $15.01 $16.35

Call Center Supervisor

$25.54 $27.59 $30.28

Call Center Supervisor

$25.47 $27.50 $30.18

Cost Accounting Clerk

$17.40 $18.68 $20.34

Cost Accounting Clerk

$17.39 $18.65 $20.31

Credit & Collection Clerk

$16.55 $17.68 $19.14

Credit & Collection Clerk

$16.55 $17.66 $19.12

Customer Service Representative (General Calls)

$16.04 $17.33 $19.00

Customer Service Representative (General Calls)

$16.04 $17.32 $18.98

Customer Service Representative (Specialized Calls)

$22.20 $23.95 $26.27

Customer Service Representative (Specialized Calls)

$22.15 $23.89 $26.19

Customer Service Representative, Financial

$16.35 $17.76 $19.60

Customer Service Representative, Financial

$16.35 $17.75 $19.57

Customer Service Representative, Insurance (Commercial)

$19.60 $21.15 $23.18

Customer Service Representative, Insurance (Commercial)

$19.58 $21.11 $23.13

Customer Service Representative, Insurance (Personal)

$16.38 $17.69 $19.40

Customer Service Representative, Insurance (Personal)

$16.38 $17.68 $19.37

Data Entry Operator

$13.33 $14.23 $15.42

Data Entry Operator

$13.34 $14.24 $15.42

Data Entry Operator Lead

$16.88 $18.13 $19.75

Data Entry Operator Lead

$16.87 $18.11 $19.72

Data Entry Supervisor

$20.84 $22.36 $24.36

Data Entry Supervisor

$20.81 $22.31 $24.30

Executive Assistant

$27.68 $30.45 $34.09

Executive Assistant

$27.60 $30.35 $33.97

Export/Import Clerk

$17.24 $18.51 $20.16

Export/Import Clerk

$17.23 $18.49 $20.13

File Clerk

$14.15 $15.11 $16.37

File Clerk

$14.16 $15.11 $16.37

Front Desk Receptionist

$12.38 $13.35 $14.65

Front Desk Receptionist

$12.40 $13.36 $14.65

General Clerk

$15.67 $16.74 $18.13

General Clerk

$15.67 $16.73 $18.12

Help Desk Representative

$19.83 $21.63 $24.01

Help Desk Representative

$19.79 $21.58 $23.95

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.03 $19.35 $21.07

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.02 $19.32 $21.03

Insurance Billing Clerk

$16.05 $17.24 $18.79

Insurance Billing Clerk

$16.05 $17.23 $18.77

Insurance Claims Clerk

$15.73 $16.80 $18.20

Insurance Claims Clerk

$15.73 $16.80 $18.19

Insurance Claims Processor

$17.58 $18.86 $20.55

Insurance Claims Processor

$17.56 $18.83 $20.51

Inventory Clerk

$15.02 $16.05 $17.39

Inventory Clerk

$15.03 $16.04 $17.38

Legal Secretary

$22.72 $24.80 $27.54

Legal Secretary

$22.67 $24.73 $27.46

Mailroom Clerk

$14.20 $15.08 $16.24

Mailroom Clerk

$14.21 $15.09 $16.24

Medical Billing Clerk

$16.05 $17.24 $18.79

Medical Billing Clerk

$16.05 $17.23 $18.77

Medical Receptionist

$13.57 $14.49 $15.70

Medical Receptionist

$13.59 $14.50 $15.70

Medical Records Administrator

$39.29 $42.37 $46.34

Medical Records Administrator

$39.15 $42.23 $46.18

Medical Records Clerk

$14.39 $15.46 $16.87

Medical Records Clerk

$14.39 $15.46 $16.87

Medical Records Coding Technician

$18.67 $20.04 $21.83

Medical Records Coding Technician

$18.65 $20.00 $21.79

Medical Secretary

$15.90 $17.18 $18.83

Medical Secretary

$15.90 $17.17 $18.81

Medical Transcriptionist

$15.85 $17.03 $18.56

Medical Transcriptionist

$15.85 $17.02 $18.55

Office Manager

$23.69 $25.88 $28.75

Office Manager

$23.64 $25.80 $28.66

Order Processing Clerk

$15.76 $16.84 $18.23

Order Processing Clerk

$15.76 $16.83 $18.22

Order Processing Supervisor

$27.02 $29.20 $32.06

Order Processing Supervisor

$26.94 $29.11 $31.96

Payroll Clerk

$19.52 $20.94 $22.80

Payroll Clerk

$19.49 $20.90 $22.75

Payroll Supervisor

$27.52 $29.91 $33.07

Payroll Supervisor

$27.43 $29.81 $32.95

Receptionist

$13.83 $14.85 $16.19

Receptionist

$13.84 $14.85 $16.19

Secretary

$15.84 $17.01 $18.54

Secretary

$15.84 $17.00 $18.52

Secretary (Bilingual)

$18.38 $20.06 $22.26

Secretary (Bilingual)

$18.37 $20.03 $22.21

Survey Worker, Marketing

$13.41 $14.31 $15.50

Survey Worker, Marketing

$13.42 $14.32 $15.51

Telemarketing Representative

$13.99 $15.02 $16.36

Telemarketing Representative

$13.99 $15.01 $16.35

Word Processor

$17.58 $18.77 $20.31

Word Processor

$17.57 $18.75 $20.28

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Tennessee Portland, TN

Shelbyville, TN

Job Title Accounting Clerk

Low Mid High $16.25 $17.36 $18.82

Job Title Accounting Clerk

Low Mid High $15.37 $16.49 $17.92

Accounts Payable Clerk

$16.80 $17.74 $18.97

Accounts Payable Clerk

$15.92 $16.86 $18.07

Accounts Payable Supervisor

$27.25 $29.54 $32.51

Accounts Payable Supervisor

$25.88 $28.08 $30.98

Accounts Receivable Clerk

$17.35 $18.31 $19.59

Accounts Receivable Clerk

$16.46 $17.43 $18.67

Accounts Receivable Supervisor

$25.77 $27.94 $30.75

Accounts Receivable Supervisor

$24.48 $26.54 $29.26

Administrative Assistant

$18.20 $19.78 $21.88

Administrative Assistant

$17.27 $18.81 $20.82

Administrative Assistant, CEO

$29.01 $31.82 $35.45

Administrative Assistant, CEO

$27.62 $30.37 $34.00

Administrative Secretary

$22.10 $24.09 $26.68

Administrative Secretary

$21.03 $22.91 $25.38

Assistant Buyer

$17.72 $19.03 $20.76

Assistant Buyer

$16.83 $18.12 $19.80

Banking Loan Clerk

$14.39 $15.40 $16.71

Banking Loan Clerk

$13.58 $14.60 $15.90

Banking Loan Processor

$17.10 $18.47 $20.28

Banking Loan Processor

$16.29 $17.65 $19.41

Banking Mortgage Clerk

$16.14 $17.44 $19.14

Banking Mortgage Clerk

$15.32 $16.63 $18.30

Benefits Clerk

$18.34 $19.70 $21.51

Benefits Clerk

$17.51 $18.84 $20.59

Billing Clerk

$16.19 $17.40 $18.98

Billing Clerk

$15.31 $16.52 $18.07

Bookkeeper

$16.08 $17.39 $19.08

Bookkeeper

$15.21 $16.51 $18.17

Call Center Representative (Complex Calls)

$17.61 $19.05 $20.96

Call Center Representative (Complex Calls)

$16.85 $18.23 $20.06

Call Center Representative (General Calls)

$12.41 $13.52 $14.96

Call Center Representative (General Calls)

$11.69 $12.80 $14.23

Call Center Representative (Specialized Calls)

$14.61 $15.70 $17.12

Call Center Representative (Specialized Calls)

$13.89 $14.98 $16.37

Call Center Sales Representative

$13.35 $14.35 $15.65

Call Center Sales Representative

$12.69 $13.71 $15.01

Call Center Supervisor

$24.73 $26.80 $29.48

Call Center Supervisor

$23.70 $25.70 $28.34

Cost Accounting Clerk

$16.62 $17.85 $19.47

Cost Accounting Clerk

$15.74 $16.97 $18.55

Credit & Collection Clerk

$15.80 $16.89 $18.30

Credit & Collection Clerk

$14.92 $16.02 $17.41

Customer Service Representative (General Calls)

$15.30 $16.55 $18.17

Customer Service Representative (General Calls)

$14.48 $15.74 $17.35

Customer Service Representative (Specialized Calls)

$21.30 $23.07 $25.38

Customer Service Representative (Specialized Calls)

$20.39 $22.07 $24.29

Customer Service Representative, Financial

$15.60 $16.97 $18.75

Customer Service Representative, Financial

$14.79 $16.16 $17.92

Customer Service Representative, Insurance (Commercial)

$18.75 $20.27 $22.28

Customer Service Representative, Insurance (Commercial)

$17.92 $19.39 $21.33

Customer Service Representative, Insurance (Personal)

$15.63 $16.90 $18.55

Customer Service Representative, Insurance (Personal)

$14.81 $16.09 $17.73

Data Entry Operator

$12.66 $13.52 $14.68

Data Entry Operator

$11.91 $12.75 $13.89

Data Entry Operator Lead

$16.11 $17.32 $18.89

Data Entry Operator Lead

$15.33 $16.54 $18.09

Data Entry Supervisor

$19.97 $21.48 $23.47

Data Entry Supervisor

$18.97 $20.40 $22.30

Executive Assistant

$26.82 $29.60 $33.20

Executive Assistant

$25.52 $28.19 $31.74

Export/Import Clerk

$16.46 $17.69 $19.29

Export/Import Clerk

$15.59 $16.81 $18.38

File Clerk

$13.45 $14.39 $15.62

File Clerk

$12.66 $13.58 $14.81

Front Desk Receptionist

$11.77 $12.68 $13.93

Front Desk Receptionist

$11.05 $11.91 $13.13

General Clerk

$14.93 $15.98 $17.33

General Clerk

$14.14 $15.20 $16.54

Help Desk Representative

$18.99 $20.79 $23.18

Help Desk Representative

$18.51 $20.27 $22.59

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.23 $18.50 $20.19

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$16.41 $17.68 $19.32

Insurance Billing Clerk

$15.31 $16.47 $17.97

Insurance Billing Clerk

$14.44 $15.60 $17.08

Insurance Claims Clerk

$14.99 $16.04 $17.40

Insurance Claims Clerk

$14.20 $15.26 $16.61

Insurance Claims Processor

$16.80 $18.04 $19.70

Insurance Claims Processor

$15.90 $17.13 $18.73

Inventory Clerk

$14.30 $15.30 $16.61

Inventory Clerk

$13.57 $14.58 $15.88

Legal Secretary

$21.83 $23.93 $26.68

Legal Secretary

$20.77 $22.76 $25.38

Mailroom Clerk

$13.50 $14.36 $15.49

Mailroom Clerk

$12.72 $13.58 $14.70

Medical Billing Clerk

$15.31 $16.47 $17.97

Medical Billing Clerk

$14.44 $15.60 $17.08

Medical Receptionist

$12.90 $13.79 $14.97

Medical Receptionist

$12.05 $12.90 $14.06

Medical Records Administrator

$38.27 $41.25 $45.10

Medical Records Administrator

$35.60 $38.47 $42.18

Medical Records Clerk

$13.70 $14.74 $16.12

Medical Records Clerk

$12.98 $14.02 $15.39

Medical Records Coding Technician

$17.86 $19.19 $20.96

Medical Records Coding Technician

$17.12 $18.43 $20.14

Medical Secretary

$15.16 $16.40 $18.01

Medical Secretary

$14.26 $15.50 $17.08

Medical Transcriptionist

$15.11 $16.26 $17.74

Medical Transcriptionist

$14.24 $15.39 $16.86

Office Manager

$22.80 $25.00 $27.88

Office Manager

$21.66 $23.74 $26.49

Order Processing Clerk

$15.02 $16.07 $17.43

Order Processing Clerk

$14.21 $15.27 $16.61

Order Processing Supervisor

$26.15 $28.35 $31.20

Order Processing Supervisor

$24.84 $26.93 $29.69

Payroll Clerk

$18.67 $20.06 $21.90

Payroll Clerk

$17.77 $19.12 $20.89

Payroll Supervisor

$26.64 $29.06 $32.19

Payroll Supervisor

$25.31 $27.62 $30.66

Receptionist

$13.14 $14.13 $15.45

Receptionist

$12.35 $13.33 $14.63

Secretary

$15.10 $16.24 $17.72

Secretary

$14.19 $15.34 $16.80

Secretary (Bilingual)

$17.57 $19.20 $21.37

Secretary (Bilingual)

$16.65 $18.25 $20.33

Survey Worker, Marketing

$12.73 $13.61 $14.77

Survey Worker, Marketing

$11.96 $12.81 $13.96

Telemarketing Representative

$13.35 $14.35 $15.65

Telemarketing Representative

$12.69 $13.71 $15.01

Word Processor

$16.80 $17.94 $19.44

Word Processor

$16.01 $17.16 $18.63

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Tennessee Smyrna, TN Job Title Accounting Clerk

Springfield, TN Low Mid High $16.84 $17.98 $19.46

Job Title Accounting Clerk

Low Mid High $16.83 $17.97 $19.45

Accounts Payable Clerk

$17.39 $18.36 $19.62

Accounts Payable Clerk

$17.38 $18.35 $19.61

Accounts Payable Supervisor

$27.82 $30.07 $33.04

Accounts Payable Supervisor

$27.80 $30.05 $33.02

Accounts Receivable Clerk

$17.96 $18.95 $20.25

Accounts Receivable Clerk

$17.95 $18.94 $20.24

Accounts Receivable Supervisor

$26.37 $28.49 $31.28

Accounts Receivable Supervisor

$26.35 $28.47 $31.26

Administrative Assistant

$18.84 $20.43 $22.53

Administrative Assistant

$18.83 $20.42 $22.52

Administrative Assistant, CEO

$29.55 $32.33 $35.99

Administrative Assistant, CEO

$29.53 $32.31 $35.97

Administrative Secretary

$22.75 $24.69 $27.25

Administrative Secretary

$22.74 $24.68 $27.24

Assistant Buyer

$18.34 $19.68 $21.43

Assistant Buyer

$18.33 $19.67 $21.42

Banking Loan Clerk

$14.95 $15.97 $17.31

Banking Loan Clerk

$14.94 $15.97 $17.30

Banking Loan Processor

$17.71 $19.11 $20.95

Banking Loan Processor

$17.70 $19.10 $20.93

Banking Mortgage Clerk

$16.72 $18.05 $19.79

Banking Mortgage Clerk

$16.71 $18.05 $19.78

Benefits Clerk

$18.97 $20.35 $22.17

Benefits Clerk

$18.96 $20.34 $22.15

Billing Clerk

$16.78 $18.01 $19.62

Billing Clerk

$16.77 $18.00 $19.61

Bookkeeper

$16.67 $18.00 $19.73

Bookkeeper

$16.66 $17.99 $19.72

Call Center Representative (Complex Calls)

$18.20 $19.63 $21.52

Call Center Representative (Complex Calls)

$18.19 $19.62 $21.51

Call Center Representative (General Calls)

$12.90 $14.03 $15.50

Call Center Representative (General Calls)

$12.89 $14.02 $15.49

Call Center Representative (Specialized Calls)

$15.14 $16.25 $17.70

Call Center Representative (Specialized Calls)

$15.13 $16.24 $17.70

Call Center Sales Representative

$13.84 $14.86 $16.19

Call Center Sales Representative

$13.83 $14.85 $16.19

Call Center Supervisor

$25.27 $27.30 $29.96

Call Center Supervisor

$25.26 $27.28 $29.95

Cost Accounting Clerk

$17.21 $18.48 $20.13

Cost Accounting Clerk

$17.21 $18.47 $20.12

Credit & Collection Clerk

$16.38 $17.49 $18.94

Credit & Collection Clerk

$16.37 $17.48 $18.93

Customer Service Representative (General Calls)

$15.86 $17.14 $18.80

Customer Service Representative (General Calls)

$15.86 $17.13 $18.79

Customer Service Representative (Specialized Calls)

$21.96 $23.70 $25.99

Customer Service Representative (Specialized Calls)

$21.95 $23.69 $25.97

Customer Service Representative, Financial

$16.18 $17.58 $19.39

Customer Service Representative, Financial

$16.17 $17.57 $19.38

Customer Service Representative, Insurance (Commercial)

$19.40 $20.92 $22.93

Customer Service Representative, Insurance (Commercial)

$19.39 $20.91 $22.92

Customer Service Representative, Insurance (Personal)

$16.20 $17.50 $19.19

Customer Service Representative, Insurance (Personal)

$16.19 $17.50 $19.18

Data Entry Operator

$13.17 $14.06 $15.24

Data Entry Operator

$13.17 $14.06 $15.23

Data Entry Operator Lead

$16.70 $17.94 $19.54

Data Entry Operator Lead

$16.69 $17.93 $19.53

Data Entry Supervisor

$20.62 $22.12 $24.10

Data Entry Supervisor

$20.61 $22.11 $24.09

Executive Assistant

$27.39 $30.12 $33.72

Executive Assistant

$27.38 $30.11 $33.70

Export/Import Clerk

$17.06 $18.31 $19.95

Export/Import Clerk

$17.05 $18.30 $19.94

File Clerk

$13.99 $14.94 $16.20

File Clerk

$13.98 $14.93 $16.19

Front Desk Receptionist

$12.24 $13.20 $14.48

Front Desk Receptionist

$12.23 $13.19 $14.47

General Clerk

$15.49 $16.56 $17.94

General Clerk

$15.48 $16.55 $17.93

Help Desk Representative

$19.62 $21.40 $23.76

Help Desk Representative

$19.61 $21.39 $23.75

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.84 $19.14 $20.85

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.83 $19.13 $20.84

Insurance Billing Clerk

$15.88 $17.06 $18.59

Insurance Billing Clerk

$15.87 $17.05 $18.58

Insurance Claims Clerk

$15.56 $16.62 $18.01

Insurance Claims Clerk

$15.55 $16.61 $18.00

Insurance Claims Processor

$17.39 $18.66 $20.33

Insurance Claims Processor

$17.38 $18.65 $20.32

Inventory Clerk

$14.85 $15.87 $17.20

Inventory Clerk

$14.84 $15.86 $17.19

Legal Secretary

$22.48 $24.54 $27.25

Legal Secretary

$22.47 $24.53 $27.24

Mailroom Clerk

$14.04 $14.91 $16.06

Mailroom Clerk

$14.03 $14.90 $16.05

Medical Billing Clerk

$15.88 $17.06 $18.59

Medical Billing Clerk

$15.87 $17.05 $18.58

Medical Receptionist

$13.42 $14.33 $15.53

Medical Receptionist

$13.41 $14.32 $15.52

Medical Records Administrator

$38.86 $41.90 $45.83

Medical Records Administrator

$38.83 $41.88 $45.80

Medical Records Clerk

$14.22 $15.29 $16.69

Medical Records Clerk

$14.21 $15.28 $16.68

Medical Records Coding Technician

$18.47 $19.83 $21.60

Medical Records Coding Technician

$18.46 $19.81 $21.59

Medical Secretary

$15.73 $16.99 $18.64

Medical Secretary

$15.72 $16.99 $18.63

Medical Transcriptionist

$15.68 $16.85 $18.37

Medical Transcriptionist

$15.67 $16.84 $18.36

Office Manager

$23.44 $25.60 $28.44

Office Manager

$23.43 $25.59 $28.43

Order Processing Clerk

$15.59 $16.66 $18.04

Order Processing Clerk

$15.58 $16.65 $18.03

Order Processing Supervisor

$26.74 $28.89 $31.72

Order Processing Supervisor

$26.72 $28.87 $31.70

Payroll Clerk

$19.31 $20.71 $22.56

Payroll Clerk

$19.30 $20.70 $22.55

Payroll Supervisor

$27.22 $29.59 $32.71

Payroll Supervisor

$27.21 $29.58 $32.70

Receptionist

$13.67 $14.68 $16.02

Receptionist

$13.66 $14.67 $16.01

Secretary

$15.66 $16.83 $18.34

Secretary

$15.66 $16.82 $18.33

Secretary (Bilingual)

$18.19 $19.85 $22.02

Secretary (Bilingual)

$18.18 $19.84 $22.01

Survey Worker, Marketing

$13.25 $14.14 $15.33

Survey Worker, Marketing

$13.24 $14.14 $15.32

Telemarketing Representative

$13.84 $14.86 $16.19

Telemarketing Representative

$13.83 $14.85 $16.19

Word Processor

$17.39 $18.57 $20.10

Word Processor

$17.39 $18.56 $20.09

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Tennessee Tri-Cities, TN

Williamson County, TN

Job Title Accounting Clerk

Low Mid High $15.04 $16.13 $17.54

Job Title Accounting Clerk

Low Mid High $16.93 $18.08 $19.57

Accounts Payable Clerk

$15.57 $16.49 $17.70

Accounts Payable Clerk

$17.49 $18.46 $19.73

Accounts Payable Supervisor

$25.55 $27.85 $30.83

Accounts Payable Supervisor

$27.95 $30.20 $33.18

Accounts Receivable Clerk

$16.11 $17.06 $18.30

Accounts Receivable Clerk

$18.06 $19.05 $20.36

Accounts Receivable Supervisor

$24.10 $26.25 $29.04

Accounts Receivable Supervisor

$26.49 $28.62 $31.41

Administrative Assistant

$16.95 $18.50 $20.56

Administrative Assistant

$18.94 $20.54 $22.65

Administrative Assistant, CEO

$27.65 $30.56 $34.33

Administrative Assistant, CEO

$29.68 $32.47 $36.15

Administrative Secretary

$20.77 $22.74 $25.31

Administrative Secretary

$22.86 $24.81 $27.38

Assistant Buyer

$16.47 $17.76 $19.45

Assistant Buyer

$18.44 $19.78 $21.54

Banking Loan Clerk

$13.22 $14.20 $15.48

Banking Loan Clerk

$15.04 $16.06 $17.41

Banking Loan Processor

$15.86 $17.21 $18.97

Banking Loan Processor

$17.81 $19.22 $21.06

Banking Mortgage Clerk

$14.91 $16.19 $17.85

Banking Mortgage Clerk

$16.81 $18.15 $19.90

Benefits Clerk

$17.07 $18.40 $20.16

Benefits Clerk

$19.08 $20.46 $22.28

Billing Clerk

$14.98 $16.16 $17.70

Billing Clerk

$16.87 $18.11 $19.73

Bookkeeper

$14.87 $16.15 $17.80

Bookkeeper

$16.76 $18.10 $19.84

Call Center Representative (Complex Calls)

$16.45 $17.86 $19.73

Call Center Representative (Complex Calls)

$18.30 $19.73 $21.63

Call Center Representative (General Calls)

$11.38 $12.45 $13.85

Call Center Representative (General Calls)

$12.98 $14.11 $15.58

Call Center Representative (Specialized Calls)

$13.52 $14.59 $15.97

Call Center Representative (Specialized Calls)

$15.22 $16.34 $17.80

Call Center Sales Representative

$12.60 $13.61 $14.91

Call Center Sales Representative

$13.92 $14.94 $16.28

Call Center Supervisor

$24.19 $26.37 $29.19

Call Center Supervisor

$25.39 $27.42 $30.09

Cost Accounting Clerk

$15.40 $16.61 $18.18

Cost Accounting Clerk

$17.31 $18.58 $20.24

Credit & Collection Clerk

$14.59 $15.67 $17.04

Credit & Collection Clerk

$16.47 $17.59 $19.04

Customer Service Representative (General Calls)

$14.09 $15.32 $16.90

Customer Service Representative (General Calls)

$15.96 $17.24 $18.90

Customer Service Representative (Specialized Calls)

$19.96 $21.70 $23.98

Customer Service Representative (Specialized Calls)

$22.08 $23.82 $26.11

Customer Service Representative, Financial

$14.39 $15.74 $17.47

Customer Service Representative, Financial

$16.27 $17.67 $19.50

Customer Service Representative, Insurance (Commercial)

$17.47 $18.96 $20.92

Customer Service Representative, Insurance (Commercial)

$19.50 $21.03 $23.05

Customer Service Representative, Insurance (Personal)

$14.42 $15.67 $17.28

Customer Service Representative, Insurance (Personal)

$16.29 $17.60 $19.30

Data Entry Operator

$11.50 $12.30 $13.40

Data Entry Operator

$13.26 $14.15 $15.33

Data Entry Operator Lead

$14.79 $15.97 $17.48

Data Entry Operator Lead

$16.79 $18.03 $19.65

Data Entry Supervisor

$18.45 $19.92 $21.85

Data Entry Supervisor

$20.74 $22.24 $24.22

Executive Assistant

$25.44 $28.27 $31.96

Executive Assistant

$27.52 $30.25 $33.87

Export/Import Clerk

$15.24 $16.45 $18.01

Export/Import Clerk

$17.15 $18.41 $20.05

File Clerk

$12.31 $13.21 $14.41

File Clerk

$14.07 $15.03 $16.29

Front Desk Receptionist

$10.76 $11.59 $12.77

Front Desk Receptionist

$12.32 $13.28 $14.57

General Clerk

$13.64 $14.66 $15.96

General Clerk

$15.58 $16.65 $18.04

Help Desk Representative

$17.94 $19.73 $22.09

Help Desk Representative

$19.72 $21.51 $23.88

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$15.98 $17.23 $18.87

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.94 $19.25 $20.96

Insurance Billing Clerk

$14.11 $15.25 $16.71

Insurance Billing Clerk

$15.97 $17.15 $18.70

Insurance Claims Clerk

$13.70 $14.72 $16.03

Insurance Claims Clerk

$15.65 $16.72 $18.11

Insurance Claims Processor

$15.55 $16.78 $18.39

Insurance Claims Processor

$17.49 $18.76 $20.44

Inventory Clerk

$13.29 $14.29 $15.58

Inventory Clerk

$14.94 $15.96 $17.30

Legal Secretary

$20.51 $22.58 $25.31

Legal Secretary

$22.59 $24.66 $27.38

Mailroom Clerk

$12.28 $13.09 $14.18

Mailroom Clerk

$14.12 $15.00 $16.15

Medical Billing Clerk

$14.11 $15.25 $16.71

Medical Billing Clerk

$15.97 $17.15 $18.70

Medical Receptionist

$11.80 $12.64 $13.78

Medical Receptionist

$13.50 $14.41 $15.62

Medical Records Administrator

$36.98 $40.08 $44.01

Medical Records Administrator

$39.03 $42.09 $46.04

Medical Records Clerk

$12.80 $13.84 $15.19

Medical Records Clerk

$14.31 $15.38 $16.79

Medical Records Coding Technician

$16.91 $18.23 $19.98

Medical Records Coding Technician

$18.57 $19.93 $21.71

Medical Secretary

$13.97 $15.19 $16.76

Medical Secretary

$15.82 $17.09 $18.74

Medical Transcriptionist

$14.34 $15.51 $16.99

Medical Transcriptionist

$15.77 $16.94 $18.47

Office Manager

$21.20 $23.35 $26.18

Office Manager

$23.56 $25.72 $28.57

Order Processing Clerk

$13.83 $14.86 $16.18

Order Processing Clerk

$15.68 $16.75 $18.14

Order Processing Supervisor

$24.46 $26.65 $29.50

Order Processing Supervisor

$26.86 $29.02 $31.86

Payroll Clerk

$17.40 $18.76 $20.56

Payroll Clerk

$19.42 $20.83 $22.68

Payroll Supervisor

$24.95 $27.36 $30.50

Payroll Supervisor

$27.35 $29.72 $32.85

Receptionist

$12.02 $12.96 $14.24

Receptionist

$13.75 $14.77 $16.11

Secretary

$13.91 $15.03 $16.48

Secretary

$15.75 $16.92 $18.44

Secretary (Bilingual)

$16.33 $17.93 $20.05

Secretary (Bilingual)

$18.29 $19.95 $22.14

Survey Worker, Marketing

$11.64 $12.46 $13.58

Survey Worker, Marketing

$13.33 $14.23 $15.42

Telemarketing Representative

$12.60 $13.61 $14.91

Telemarketing Representative

$13.92 $14.94 $16.28

Word Processor

$15.45 $16.57 $18.02

Word Processor

$17.49 $18.67 $20.21

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Texas Austin, TX Job Title Accounting Clerk

Dallas/Ft. Worth, TX Low Mid High $17.41 $18.72 $20.35

Job Title Accounting Clerk

Low Mid High $17.95 $19.32 $21.02

Accounts Payable Clerk

$18.04 $19.14 $20.53

Accounts Payable Clerk

$18.60 $19.77 $21.21

Accounts Payable Supervisor

$30.14 $32.78 $36.17

Accounts Payable Supervisor

$31.24 $34.03 $37.58

Accounts Receivable Clerk

$18.67 $19.80 $21.24

Accounts Receivable Clerk

$19.26 $20.46 $21.95

Accounts Receivable Supervisor

$28.46 $30.95 $34.14

Accounts Receivable Supervisor

$29.48 $32.11 $35.45

Administrative Assistant

$19.81 $21.64 $24.00

Administrative Assistant

$20.45 $22.38 $24.85

Administrative Assistant, CEO

$32.08 $35.35 $39.59

Administrative Assistant, CEO

$33.36 $36.81 $41.20

Administrative Secretary

$24.25 $26.51 $29.42

Administrative Secretary

$25.11 $27.51 $30.57

Assistant Buyer

$19.09 $20.62 $22.56

Assistant Buyer

$19.71 $21.31 $23.34

Banking Loan Clerk

$15.24 $16.39 $17.85

Banking Loan Clerk

$15.75 $16.99 $18.51

Banking Loan Processor

$18.29 $19.88 $21.90

Banking Loan Processor

$18.98 $20.66 $22.79

Banking Mortgage Clerk

$17.19 $18.70 $20.61

Banking Mortgage Clerk

$17.82 $19.42 $21.42

Benefits Clerk

$19.70 $21.26 $23.27

Benefits Clerk

$20.46 $22.12 $24.24

Billing Clerk

$17.34 $18.76 $20.53

Billing Clerk

$17.88 $19.36 $21.21

Bookkeeper

$17.22 $18.74 $20.65

Bookkeeper

$17.75 $19.35 $21.34

Call Center Representative (Complex Calls)

$19.00 $20.63 $22.72

Call Center Representative (Complex Calls)

$19.76 $21.50 $23.73

Call Center Representative (General Calls)

$13.12 $14.37 $15.98

Call Center Representative (General Calls)

$13.55 $14.89 $16.57

Call Center Representative (Specialized Calls)

$15.59 $16.85 $18.44

Call Center Representative (Specialized Calls)

$16.16 $17.50 $19.17

Call Center Sales Representative

$14.47 $15.65 $17.13

Call Center Sales Representative

$14.78 $16.02 $17.55

Call Center Supervisor

$27.05 $29.38 $32.38

Call Center Supervisor

$28.14 $30.58 $33.72

Cost Accounting Clerk

$17.84 $19.28 $21.10

Cost Accounting Clerk

$18.39 $19.91 $21.81

Credit & Collection Clerk

$16.90 $18.17 $19.76

Credit & Collection Clerk

$17.41 $18.75 $20.41

Customer Service Representative (General Calls)

$16.25 $17.69 $19.51

Customer Service Representative (General Calls)

$16.82 $18.35 $20.26

Customer Service Representative (Specialized Calls)

$23.04 $25.02 $27.57

Customer Service Representative (Specialized Calls)

$24.00 $26.13 $28.84

Customer Service Representative, Financial

$16.59 $18.17 $20.16

Customer Service Representative, Financial

$17.19 $18.86 $20.95

Customer Service Representative, Insurance (Commercial)

$20.17 $21.90 $24.13

Customer Service Representative, Insurance (Commercial)

$20.96 $22.80 $25.16

Customer Service Representative, Insurance (Personal)

$16.62 $18.09 $19.94

Customer Service Representative, Insurance (Personal)

$17.22 $18.78 $20.72

Data Entry Operator

$13.37 $14.35 $15.63

Data Entry Operator

$13.67 $14.72 $16.05

Data Entry Operator Lead

$17.25 $18.65 $20.42

Data Entry Operator Lead

$17.74 $19.22 $21.06

Data Entry Supervisor

$21.89 $23.64 $25.86

Data Entry Supervisor

$22.56 $24.39 $26.73

Executive Assistant

$29.58 $32.78 $36.93

Executive Assistant

$30.73 $34.11 $38.45

Export/Import Clerk

$17.66 $19.09 $20.90

Export/Import Clerk

$18.21 $19.71 $21.59

File Clerk

$14.19 $15.25 $16.62

File Clerk

$14.64 $15.78 $17.21

Front Desk Receptionist

$12.31 $13.35 $14.73

Front Desk Receptionist

$12.65 $13.76 $15.21

General Clerk

$15.90 $17.11 $18.63

General Clerk

$16.34 $17.61 $19.19

Help Desk Representative

$21.17 $23.28 $26.00

Help Desk Representative

$21.88 $24.05 $26.84

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.44 $19.92 $21.79

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$19.13 $20.70 $22.67

Insurance Billing Clerk

$16.35 $17.69 $19.38

Insurance Billing Clerk

$16.83 $18.25 $20.01

Insurance Claims Clerk

$15.97 $17.19 $18.71

Insurance Claims Clerk

$16.41 $17.69 $19.27

Insurance Claims Processor

$18.29 $19.76 $21.64

Insurance Claims Processor

$19.30 $20.87 $22.84

Inventory Clerk

$15.18 $16.33 $17.78

Inventory Clerk

$15.57 $16.78 $18.29

Legal Secretary

$23.94 $26.33 $29.42

Legal Secretary

$24.79 $27.32 $30.57

Mailroom Clerk

$14.30 $15.29 $16.54

Mailroom Clerk

$14.66 $15.70 $17.00

Medical Billing Clerk

$16.35 $17.69 $19.38

Medical Billing Clerk

$16.83 $18.25 $20.01

Medical Receptionist

$13.74 $14.76 $16.08

Medical Receptionist

$14.09 $15.18 $16.55

Medical Records Administrator

$44.03 $47.67 $52.22

Medical Records Administrator

$45.79 $49.58 $54.31

Medical Records Clerk

$14.53 $15.73 $17.25

Medical Records Clerk

$15.12 $16.41 $18.01

Medical Records Coding Technician

$19.23 $20.76 $22.72

Medical Records Coding Technician

$20.10 $21.72 $23.79

Medical Secretary

$16.30 $17.75 $19.58

Medical Secretary

$16.79 $18.31 $20.21

Medical Transcriptionist

$15.98 $17.29 $18.95

Medical Transcriptionist

$16.70 $18.11 $19.86

Office Manager

$25.11 $27.62 $30.85

Office Manager

$25.94 $28.60 $32.00

Order Processing Clerk

$15.94 $17.15 $18.67

Order Processing Clerk

$16.50 $17.78 $19.37

Order Processing Supervisor

$28.89 $31.41 $34.65

Order Processing Supervisor

$29.92 $32.59 $35.99

Payroll Clerk

$20.18 $21.79 $23.84

Payroll Clerk

$20.85 $22.54 $24.69

Payroll Supervisor

$29.45 $32.22 $35.80

Payroll Supervisor

$30.52 $33.45 $37.19

Receptionist

$13.84 $14.97 $16.42

Receptionist

$14.27 $15.48 $17.00

Secretary

$16.23 $17.57 $19.25

Secretary

$16.71 $18.12 $19.86

Secretary (Bilingual)

$19.08 $20.98 $23.42

Secretary (Bilingual)

$19.69 $21.68 $24.24

Survey Worker, Marketing

$13.39 $14.38 $15.66

Survey Worker, Marketing

$13.79 $14.85 $16.20

Telemarketing Representative

$14.47 $15.65 $17.13

Telemarketing Representative

$14.78 $16.02 $17.55

Word Processor

$18.02 $19.36 $21.05

Word Processor

$18.55 $19.96 $21.71

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Texas Deer Park, TX

Greenville, TX

Job Title Accounting Clerk

Low Mid High $17.77 $19.18 $20.90

Job Title Accounting Clerk

Low Mid High $17.65 $19.02 $20.72

Accounts Payable Clerk

$18.43 $19.63 $21.09

Accounts Payable Clerk

$18.30 $19.47 $20.91

Accounts Payable Supervisor

$31.04 $33.81 $37.33

Accounts Payable Supervisor

$30.92 $33.71 $37.24

Accounts Receivable Clerk

$19.11 $20.33 $21.84

Accounts Receivable Clerk

$18.96 $20.16 $21.64

Accounts Receivable Supervisor

$29.28 $31.89 $35.22

Accounts Receivable Supervisor

$29.16 $31.79 $35.12

Administrative Assistant

$20.32 $22.28 $24.76

Administrative Assistant

$20.15 $22.07 $24.54

Administrative Assistant, CEO

$33.31 $36.76 $41.17

Administrative Assistant, CEO

$33.05 $36.48 $40.85

Administrative Secretary

$25.03 $27.44 $30.51

Administrative Secretary

$24.80 $27.20 $30.25

Assistant Buyer

$19.56 $21.20 $23.24

Assistant Buyer

$19.41 $21.01 $23.03

Banking Loan Clerk

$15.42 $16.68 $18.23

Banking Loan Clerk

$15.44 $16.68 $18.21

Banking Loan Processor

$18.70 $20.40 $22.52

Banking Loan Processor

$18.68 $20.36 $22.48

Banking Mortgage Clerk

$17.52 $19.15 $21.16

Banking Mortgage Clerk

$17.52 $19.12 $21.12

Benefits Clerk

$20.20 $21.86 $23.96

Benefits Clerk

$20.16 $21.82 $23.93

Billing Clerk

$17.69 $19.22 $21.09

Billing Clerk

$17.58 $19.06 $20.91

Bookkeeper

$17.56 $19.20 $21.22

Bookkeeper

$17.45 $19.05 $21.04

Call Center Representative (Complex Calls)

$19.52 $21.25 $23.45

Call Center Representative (Complex Calls)

$19.48 $21.22 $23.45

Call Center Representative (General Calls)

$13.24 $14.61 $16.31

Call Center Representative (General Calls)

$13.27 $14.62 $16.30

Call Center Representative (Specialized Calls)

$15.90 $17.26 $18.94

Call Center Representative (Specialized Calls)

$15.89 $17.23 $18.90

Call Center Sales Representative

$14.50 $15.78 $17.33

Call Center Sales Representative

$14.51 $15.76 $17.29

Call Center Supervisor

$27.98 $30.42 $33.54

Call Center Supervisor

$27.87 $30.32 $33.44

Cost Accounting Clerk

$18.22 $19.77 $21.69

Cost Accounting Clerk

$18.09 $19.61 $21.50

Credit & Collection Clerk

$17.21 $18.59 $20.28

Credit & Collection Clerk

$17.11 $18.45 $20.11

Customer Service Representative (General Calls)

$16.50 $18.07 $19.99

Customer Service Representative (General Calls)

$16.52 $18.06 $19.96

Customer Service Representative (Specialized Calls)

$23.72 $25.82 $28.49

Customer Service Representative (Specialized Calls)

$23.68 $25.81 $28.52

Customer Service Representative, Financial

$16.88 $18.59 $20.69

Customer Service Representative, Financial

$16.88 $18.56 $20.65

Customer Service Representative, Insurance (Commercial)

$20.70 $22.54 $24.87

Customer Service Representative, Insurance (Commercial)

$20.66 $22.49 $24.84

Customer Service Representative, Insurance (Personal)

$16.91 $18.50 $20.45

Customer Service Representative, Insurance (Personal)

$16.91 $18.48 $20.42

Data Entry Operator

$13.41 $14.48 $15.83

Data Entry Operator

$13.37 $14.41 $15.74

Data Entry Operator Lead

$17.57 $19.09 $20.95

Data Entry Operator Lead

$17.44 $18.92 $20.75

Data Entry Supervisor

$22.38 $24.22 $26.55

Data Entry Supervisor

$22.25 $24.08 $26.42

Executive Assistant

$30.67 $34.06 $38.40

Executive Assistant

$30.42 $33.80 $38.11

Export/Import Clerk

$18.03 $19.57 $21.47

Export/Import Clerk

$17.91 $19.41 $21.29

File Clerk

$14.29 $15.45 $16.90

File Clerk

$14.33 $15.47 $16.91

Front Desk Receptionist

$12.30 $13.41 $14.87

Front Desk Receptionist

$12.36 $13.46 $14.90

General Clerk

$16.13 $17.44 $19.05

General Clerk

$16.03 $17.31 $18.88

Help Desk Representative

$21.79 $23.97 $26.76

Help Desk Representative

$21.58 $23.75 $26.55

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.85 $20.44 $22.41

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.83 $20.40 $22.36

Insurance Billing Clerk

$16.62 $18.08 $19.87

Insurance Billing Clerk

$16.53 $17.95 $19.71

Insurance Claims Clerk

$16.20 $17.52 $19.13

Insurance Claims Clerk

$16.10 $17.39 $18.97

Insurance Claims Processor

$19.25 $20.85 $22.86

Insurance Claims Processor

$19.00 $20.56 $22.53

Inventory Clerk

$15.40 $16.66 $18.20

Inventory Clerk

$15.26 $16.48 $17.99

Legal Secretary

$24.70 $27.25 $30.50

Legal Secretary

$24.48 $27.01 $30.25

Mailroom Clerk

$14.41 $15.48 $16.81

Mailroom Clerk

$14.35 $15.39 $16.69

Medical Billing Clerk

$16.62 $18.08 $19.87

Medical Billing Clerk

$16.53 $17.95 $19.71

Medical Receptionist

$13.82 $14.93 $16.34

Medical Receptionist

$13.78 $14.87 $16.25

Medical Records Administrator

$45.84 $49.67 $54.45

Medical Records Administrator

$45.36 $49.11 $53.80

Medical Records Clerk

$14.84 $16.16 $17.79

Medical Records Clerk

$14.81 $16.10 $17.71

Medical Records Coding Technician

$19.91 $21.54 $23.59

Medical Records Coding Technician

$19.80 $21.42 $23.48

Medical Secretary

$16.58 $18.15 $20.08

Medical Secretary

$16.48 $18.02 $19.91

Medical Transcriptionist

$16.23 $17.67 $19.42

Medical Transcriptionist

$16.40 $17.81 $19.56

Office Manager

$25.75 $28.40 $31.79

Office Manager

$25.62 $28.28 $31.68

Order Processing Clerk

$16.18 $17.49 $19.10

Order Processing Clerk

$16.19 $17.49 $19.07

Order Processing Supervisor

$29.72 $32.38 $35.75

Order Processing Supervisor

$29.61 $32.27 $35.66

Payroll Clerk

$20.72 $22.43 $24.59

Payroll Clerk

$20.54 $22.23 $24.38

Payroll Supervisor

$30.32 $33.23 $36.95

Payroll Supervisor

$30.20 $33.13 $36.85

Receptionist

$13.92 $15.14 $16.69

Receptionist

$13.96 $15.17 $16.69

Secretary

$16.50 $17.95 $19.73

Secretary

$16.41 $17.82 $19.56

Secretary (Bilingual)

$19.55 $21.58 $24.15

Secretary (Bilingual)

$19.39 $21.38 $23.93

Survey Worker, Marketing

$13.44 $14.51 $15.87

Survey Worker, Marketing

$13.49 $14.55 $15.89

Telemarketing Representative

$14.50 $15.78 $17.33

Telemarketing Representative

$14.51 $15.76 $17.29

Word Processor

$18.40 $19.84 $21.61

Word Processor

$18.25 $19.66 $21.40

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Texas Houston, TX Job Title Accounting Clerk

Irving, TX Low Mid High $17.93 $19.37 $21.12

Job Title Accounting Clerk

Low Mid High $17.80 $19.18 $20.89

Accounts Payable Clerk

$18.61 $19.83 $21.32

Accounts Payable Clerk

$18.45 $19.63 $21.08

Accounts Payable Supervisor

$31.38 $34.18 $37.75

Accounts Payable Supervisor

$31.14 $33.94 $37.48

Accounts Receivable Clerk

$19.30 $20.55 $22.07

Accounts Receivable Clerk

$19.12 $20.32 $21.82

Accounts Receivable Supervisor

$29.60 $32.24 $35.60

Accounts Receivable Supervisor

$29.37 $32.01 $35.35

Administrative Assistant

$20.53 $22.53 $25.04

Administrative Assistant

$20.31 $22.25 $24.73

Administrative Assistant, CEO

$33.68 $37.17 $41.64

Administrative Assistant, CEO

$33.27 $36.71 $41.11

Administrative Secretary

$25.31 $27.74 $30.84

Administrative Secretary

$24.99 $27.40 $30.47

Assistant Buyer

$19.76 $21.43 $23.50

Assistant Buyer

$19.57 $21.18 $23.22

Banking Loan Clerk

$15.55 $16.84 $18.41

Banking Loan Clerk

$15.58 $16.83 $18.36

Banking Loan Processor

$18.89 $20.63 $22.77

Banking Loan Processor

$18.83 $20.53 $22.66

Banking Mortgage Clerk

$17.69 $19.35 $21.39

Banking Mortgage Clerk

$17.66 $19.28 $21.29

Benefits Clerk

$20.41 $22.11 $24.23

Benefits Clerk

$20.32 $22.00 $24.12

Billing Clerk

$17.86 $19.41 $21.32

Billing Clerk

$17.72 $19.22 $21.08

Bookkeeper

$17.72 $19.40 $21.45

Bookkeeper

$17.59 $19.21 $21.21

Call Center Representative (Complex Calls)

$19.74 $21.49 $23.72

Call Center Representative (Complex Calls)

$19.64 $21.39 $23.62

Call Center Representative (General Calls)

$13.35 $14.74 $16.47

Call Center Representative (General Calls)

$13.39 $14.74 $16.43

Call Center Representative (Specialized Calls)

$16.05 $17.44 $19.14

Call Center Representative (Specialized Calls)

$16.02 $17.37 $19.05

Call Center Sales Representative

$14.63 $15.92 $17.50

Call Center Sales Representative

$14.63 $15.89 $17.43

Call Center Supervisor

$28.28 $30.74 $33.90

Call Center Supervisor

$28.05 $30.50 $33.64

Cost Accounting Clerk

$18.39 $19.98 $21.93

Cost Accounting Clerk

$18.24 $19.77 $21.68

Credit & Collection Clerk

$17.37 $18.78 $20.49

Credit & Collection Clerk

$17.25 $18.61 $20.27

Customer Service Representative (General Calls)

$16.65 $18.25 $20.20

Customer Service Representative (General Calls)

$16.66 $18.20 $20.12

Customer Service Representative (Specialized Calls)

$23.99 $26.11 $28.81

Customer Service Representative (Specialized Calls)

$23.87 $26.01 $28.73

Customer Service Representative, Financial

$17.03 $18.78 $20.91

Customer Service Representative, Financial

$17.02 $18.72 $20.82

Customer Service Representative, Insurance (Commercial)

$20.92 $22.79 $25.15

Customer Service Representative, Insurance (Commercial)

$20.82 $22.68 $25.04

Customer Service Representative, Insurance (Personal)

$17.06 $18.69 $20.68

Customer Service Representative, Insurance (Personal)

$17.06 $18.63 $20.58

Data Entry Operator

$13.50 $14.59 $15.96

Data Entry Operator

$13.49 $14.54 $15.87

Data Entry Operator Lead

$17.72 $19.28 $21.17

Data Entry Operator Lead

$17.58 $19.07 $20.92

Data Entry Supervisor

$22.62 $24.49 $26.84

Data Entry Supervisor

$22.43 $24.27 $26.62

Executive Assistant

$31.01 $34.44 $38.84

Executive Assistant

$30.63 $34.02 $38.35

Export/Import Clerk

$18.20 $19.78 $21.71

Export/Import Clerk

$18.05 $19.57 $21.46

File Clerk

$14.40 $15.59 $17.06

File Clerk

$14.46 $15.61 $17.05

Front Desk Receptionist

$12.38 $13.52 $14.99

Front Desk Receptionist

$12.47 $13.59 $15.03

General Clerk

$16.26 $17.60 $19.23

General Clerk

$16.17 $17.45 $19.04

Help Desk Representative

$22.01 $24.21 $27.02

Help Desk Representative

$21.76 $23.94 $26.74

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$19.05 $20.66 $22.66

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.99 $20.56 $22.54

Insurance Billing Clerk

$16.76 $18.26 $20.07

Insurance Billing Clerk

$16.67 $18.10 $19.87

Insurance Claims Clerk

$16.34 $17.68 $19.32

Insurance Claims Clerk

$16.24 $17.53 $19.12

Insurance Claims Processor

$19.41 $21.04 $23.07

Insurance Claims Processor

$19.16 $20.73 $22.71

Inventory Clerk

$15.52 $16.81 $18.37

Inventory Clerk

$15.39 $16.62 $18.14

Legal Secretary

$24.98 $27.55 $30.84

Legal Secretary

$24.67 $27.21 $30.47

Mailroom Clerk

$14.52 $15.61 $16.95

Mailroom Clerk

$14.48 $15.53 $16.83

Medical Billing Clerk

$16.76 $18.26 $20.07

Medical Billing Clerk

$16.67 $18.10 $19.87

Medical Receptionist

$13.92 $15.06 $16.48

Medical Receptionist

$13.91 $15.01 $16.39

Medical Records Administrator

$46.29 $50.16 $54.99

Medical Records Administrator

$45.67 $49.45 $54.16

Medical Records Clerk

$14.94 $16.28 $17.94

Medical Records Clerk

$14.95 $16.24 $17.86

Medical Records Coding Technician

$20.09 $21.75 $23.82

Medical Records Coding Technician

$19.96 $21.60 $23.67

Medical Secretary

$16.72 $18.33 $20.29

Medical Secretary

$16.62 $18.17 $20.07

Medical Transcriptionist

$16.37 $17.83 $19.61

Medical Transcriptionist

$16.54 $17.96 $19.72

Office Manager

$26.04 $28.72 $32.14

Office Manager

$25.82 $28.49 $31.90

Order Processing Clerk

$16.32 $17.66 $19.29

Order Processing Clerk

$16.33 $17.63 $19.23

Order Processing Supervisor

$30.05 $32.73 $36.15

Order Processing Supervisor

$29.82 $32.50 $35.89

Payroll Clerk

$20.94 $22.68 $24.87

Payroll Clerk

$20.71 $22.41 $24.57

Payroll Supervisor

$30.65 $33.60 $37.36

Payroll Supervisor

$30.42 $33.36 $37.09

Receptionist

$14.03 $15.27 $16.84

Receptionist

$14.09 $15.30 $16.84

Secretary

$16.64 $18.13 $19.93

Secretary

$16.55 $17.97 $19.72

Secretary (Bilingual)

$19.75 $21.82 $24.42

Secretary (Bilingual)

$19.54 $21.56 $24.12

Survey Worker, Marketing

$13.54 $14.63 $16.01

Survey Worker, Marketing

$13.62 $14.68 $16.03

Telemarketing Representative

$14.63 $15.92 $17.50

Telemarketing Representative

$14.63 $15.89 $17.43

Word Processor

$18.57 $20.04 $21.84

Word Processor

$18.40 $19.82 $21.58

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Texas Keller/Haslet, TX

San Antonio, TX

Job Title Accounting Clerk

Low Mid High $17.13 $18.44 $20.06

Job Title Accounting Clerk

Low Mid High $16.41 $17.62 $19.15

Accounts Payable Clerk

$17.76 $18.86 $20.24

Accounts Payable Clerk

$16.99 $18.02 $19.31

Accounts Payable Supervisor

$29.51 $32.12 $35.45

Accounts Payable Supervisor

$28.24 $30.71 $33.90

Accounts Receivable Clerk

$18.39 $19.52 $20.94

Accounts Receivable Clerk

$17.58 $18.63 $19.97

Accounts Receivable Supervisor

$27.86 $30.31 $33.46

Accounts Receivable Supervisor

$26.67 $28.99 $31.99

Administrative Assistant

$19.46 $21.28 $23.62

Administrative Assistant

$18.57 $20.25 $22.46

Administrative Assistant, CEO

$31.65 $34.87 $39.00

Administrative Assistant, CEO

$30.03 $33.08 $37.01

Administrative Secretary

$23.87 $26.12 $29.02

Administrative Secretary

$22.69 $24.80 $27.54

Assistant Buyer

$18.81 $20.33 $22.26

Assistant Buyer

$17.98 $19.38 $21.20

Banking Loan Clerk

$15.03 $16.21 $17.68

Banking Loan Clerk

$14.30 $15.40 $16.78

Banking Loan Processor

$18.12 $19.72 $21.74

Banking Loan Processor

$17.19 $18.65 $20.53

Banking Mortgage Clerk

$17.01 $18.54 $20.45

Banking Mortgage Clerk

$16.16 $17.56 $19.34

Benefits Clerk

$19.54 $21.10 $23.11

Benefits Clerk

$18.50 $19.93 $21.80

Billing Clerk

$17.06 $18.48 $20.24

Billing Clerk

$16.34 $17.66 $19.31

Bookkeeper

$16.94 $18.46 $20.36

Bookkeeper

$16.23 $17.64 $19.43

Call Center Representative (Complex Calls)

$18.85 $20.49 $22.60

Call Center Representative (Complex Calls)

$17.82 $19.32 $21.30

Call Center Representative (General Calls)

$12.92 $14.20 $15.82

Call Center Representative (General Calls)

$12.30 $13.50 $15.02

Call Center Representative (Specialized Calls)

$15.43 $16.70 $18.30

Call Center Representative (Specialized Calls)

$14.65 $15.82 $17.30

Call Center Sales Representative

$14.02 $15.20 $16.66

Call Center Sales Representative

$13.42 $14.52 $15.89

Call Center Supervisor

$26.86 $29.19 $32.16

Call Center Supervisor

$25.68 $27.87 $30.69

Cost Accounting Clerk

$17.56 $19.00 $20.80

Cost Accounting Clerk

$16.81 $18.14 $19.84

Credit & Collection Clerk

$16.62 $17.89 $19.48

Credit & Collection Clerk

$15.92 $17.11 $18.60

Customer Service Representative (General Calls)

$16.05 $17.52 $19.34

Customer Service Representative (General Calls)

$15.26 $16.62 $18.32

Customer Service Representative (Specialized Calls)

$22.88 $24.89 $27.46

Customer Service Representative (Specialized Calls)

$21.59 $23.44 $25.85

Customer Service Representative, Financial

$16.40 $18.01 $20.00

Customer Service Representative, Financial

$15.59 $17.07 $18.93

Customer Service Representative, Insurance (Commercial)

$20.01 $21.74 $23.98

Customer Service Representative, Insurance (Commercial)

$18.93 $20.52 $22.61

Customer Service Representative, Insurance (Personal)

$16.43 $17.93 $19.78

Customer Service Representative, Insurance (Personal)

$15.62 $16.99 $18.72

Data Entry Operator

$13.00 $13.99 $15.26

Data Entry Operator

$12.47 $13.39 $14.61

Data Entry Operator Lead

$16.89 $18.30 $20.05

Data Entry Operator Lead

$16.14 $17.44 $19.08

Data Entry Supervisor

$21.36 $23.07 $25.28

Data Entry Supervisor

$20.52 $22.13 $24.22

Executive Assistant

$29.17 $32.34 $36.42

Executive Assistant

$27.69 $30.68 $34.55

Export/Import Clerk

$17.38 $18.81 $20.60

Export/Import Clerk

$16.64 $17.97 $19.65

File Clerk

$13.96 $15.05 $16.43

File Clerk

$13.30 $14.31 $15.61

Front Desk Receptionist

$12.07 $13.12 $14.51

Front Desk Receptionist

$11.54 $12.50 $13.81

General Clerk

$15.54 $16.76 $18.27

General Clerk

$14.87 $16.01 $17.43

Help Desk Representative

$20.72 $22.80 $25.48

Help Desk Representative

$19.92 $21.88 $24.45

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.27 $19.75 $21.63

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.33 $18.68 $20.43

Insurance Billing Clerk

$16.06 $17.41 $19.09

Insurance Billing Clerk

$15.39 $16.66 $18.25

Insurance Claims Clerk

$15.61 $16.84 $18.35

Insurance Claims Clerk

$14.93 $16.08 $17.50

Insurance Claims Processor

$18.20 $19.66 $21.53

Insurance Claims Processor

$17.70 $19.08 $20.86

Inventory Clerk

$14.93 $16.11 $17.57

Inventory Clerk

$14.32 $15.42 $16.80

Legal Secretary

$23.56 $25.95 $29.02

Legal Secretary

$22.40 $24.63 $27.54

Mailroom Clerk

$13.93 $14.93 $16.18

Mailroom Clerk

$13.35 $14.28 $15.47

Medical Billing Clerk

$16.06 $17.41 $19.09

Medical Billing Clerk

$15.39 $16.66 $18.25

Medical Receptionist

$13.40 $14.43 $15.75

Medical Receptionist

$12.87 $13.83 $15.09

Medical Records Administrator

$42.58 $45.99 $50.31

Medical Records Administrator

$41.35 $44.65 $48.84

Medical Records Clerk

$14.56 $15.80 $17.37

Medical Records Clerk

$14.07 $15.25 $16.74

Medical Records Coding Technician

$19.38 $20.95 $22.94

Medical Records Coding Technician

$18.64 $20.09 $21.97

Medical Secretary

$15.97 $17.43 $19.24

Medical Secretary

$15.30 $16.66 $18.36

Medical Transcriptionist

$15.95 $17.31 $18.99

Medical Transcriptionist

$15.05 $16.29 $17.84

Office Manager

$24.53 $27.02 $30.22

Office Manager

$23.51 $25.86 $28.91

Order Processing Clerk

$15.74 $16.98 $18.50

Order Processing Clerk

$14.97 $16.11 $17.54

Order Processing Supervisor

$28.28 $30.77 $33.96

Order Processing Supervisor

$27.06 $29.43 $32.47

Payroll Clerk

$19.89 $21.49 $23.53

Payroll Clerk

$18.99 $20.47 $22.39

Payroll Supervisor

$28.83 $31.57 $35.09

Payroll Supervisor

$27.59 $30.19 $33.55

Receptionist

$13.61 $14.76 $16.23

Receptionist

$12.97 $14.04 $15.42

Secretary

$15.90 $17.24 $18.91

Secretary

$15.23 $16.49 $18.06

Secretary (Bilingual)

$18.74 $20.63 $23.04

Secretary (Bilingual)

$17.90 $19.64 $21.92

Survey Worker, Marketing

$13.15 $14.16 $15.46

Survey Worker, Marketing

$12.55 $13.48 $14.70

Telemarketing Representative

$14.02 $15.20 $16.66

Telemarketing Representative

$13.42 $14.52 $15.89

Word Processor

$17.66 $19.00 $20.67

Word Processor

$16.86 $18.09 $19.66

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Virginia Alexandria, VA Job Title Accounting Clerk

100

Chesapeake, VA Low Mid High $20.29 $21.80 $23.68

Job Title Accounting Clerk

Low Mid High $16.83 $18.09 $19.66

Accounts Payable Clerk

$21.00 $22.29 $23.89

Accounts Payable Clerk

$17.44 $18.50 $19.83

Accounts Payable Supervisor

$34.30 $37.19 $40.85

Accounts Payable Supervisor

$28.69 $31.15 $34.33

Accounts Receivable Clerk

$21.72 $23.06 $24.71

Accounts Receivable Clerk

$18.04 $19.13 $20.51

Accounts Receivable Supervisor

$32.45 $35.19 $38.67

Accounts Receivable Supervisor

$27.11 $29.44 $32.44

Administrative Assistant

$23.19 $25.33 $28.02

Administrative Assistant

$19.14 $20.89 $23.15

Administrative Assistant, CEO

$36.99 $40.50 $45.00

Administrative Assistant, CEO

$30.83 $33.89 $37.85

Administrative Secretary

$28.30 $30.85 $34.08

Administrative Secretary

$23.39 $25.53 $28.31

Assistant Buyer

$22.22 $24.01 $26.25

Assistant Buyer

$18.46 $19.91 $21.78

Banking Loan Clerk

$17.73 $19.06 $20.71

Banking Loan Clerk

$14.70 $15.83 $17.25

Banking Loan Processor

$21.22 $23.07 $25.39

Banking Loan Processor

$17.68 $19.20 $21.14

Banking Mortgage Clerk

$19.96 $21.71 $23.90

Banking Mortgage Clerk

$16.61 $18.07 $19.90

Benefits Clerk

$22.84 $24.67 $26.96

Benefits Clerk

$19.03 $20.53 $22.45

Billing Clerk

$20.20 $21.84 $23.89

Billing Clerk

$16.77 $18.12 $19.84

Bookkeeper

$20.07 $21.83 $24.03

Bookkeeper

$16.65 $18.11 $19.95

Call Center Representative (Complex Calls)

$22.03 $23.92 $26.31

Call Center Representative (Complex Calls)

$18.34 $19.90 $21.91

Call Center Representative (General Calls)

$15.27 $16.72 $18.54

Call Center Representative (General Calls)

$12.65 $13.88 $15.44

Call Center Representative (Specialized Calls)

$18.09 $19.56 $21.38

Call Center Representative (Specialized Calls)

$15.06 $16.27 $17.81

Call Center Sales Representative

$16.03 $17.34 $18.97

Call Center Sales Representative

$13.77 $14.90 $16.32

Call Center Supervisor

$30.29 $32.86 $36.13

Call Center Supervisor

$25.90 $28.11 $30.96

Cost Accounting Clerk

$20.77 $22.45 $24.55

Cost Accounting Clerk

$17.24 $18.63 $20.38

Credit & Collection Clerk

$19.70 $21.17 $23.00

Credit & Collection Clerk

$16.34 $17.56 $19.10

Customer Service Representative (General Calls)

$18.88 $20.54 $22.62

Customer Service Representative (General Calls)

$15.69 $17.09 $18.84

Customer Service Representative (Specialized Calls)

$26.70 $28.98 $31.87

Customer Service Representative (Specialized Calls)

$22.23 $24.12 $26.57

Customer Service Representative, Financial

$19.27 $21.09 $23.38

Customer Service Representative, Financial

$16.02 $17.55 $19.48

Customer Service Representative, Insurance (Commercial)

$23.39 $25.41 $27.95

Customer Service Representative, Insurance (Commercial)

$19.48 $21.14 $23.27

Customer Service Representative, Insurance (Personal)

$19.31 $21.00 $23.12

Customer Service Representative, Insurance (Personal)

$16.05 $17.48 $19.26

Data Entry Operator

$15.43 $16.58 $18.02

Data Entry Operator

$12.75 $13.69 $14.92

Data Entry Operator Lead

$19.84 $21.45 $23.45

Data Entry Operator Lead

$16.48 $17.82 $19.51

Data Entry Supervisor

$25.05 $27.04 $29.54

Data Entry Supervisor

$20.90 $22.54 $24.66

Executive Assistant

$34.25 $37.74 $42.20

Executive Assistant

$28.46 $31.48 $35.38

Export/Import Clerk

$20.56 $22.23 $24.31

Export/Import Clerk

$17.07 $18.45 $20.18

File Clerk

$16.52 $17.76 $19.30

File Clerk

$13.68 $14.72 $16.05

Front Desk Receptionist

$14.31 $15.57 $17.14

Front Desk Receptionist

$11.87 $12.87 $14.20

General Clerk

$18.33 $19.70 $21.41

General Clerk

$15.19 $16.35 $17.80

Help Desk Representative

$24.48 $26.88 $29.91

Help Desk Representative

$20.14 $22.11 $24.67

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$21.38 $23.11 $25.26

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.82 $19.23 $21.04

Insurance Billing Clerk

$19.06 $20.62 $22.55

Insurance Billing Clerk

$15.80 $17.10 $18.73

Insurance Claims Clerk

$18.41 $19.78 $21.50

Insurance Claims Clerk

$15.26 $16.42 $17.88

Insurance Claims Processor

$21.85 $23.60 $25.78

Insurance Claims Processor

$17.84 $19.26 $21.06

Inventory Clerk

$17.39 $18.68 $20.30

Inventory Clerk

$14.82 $15.95 $17.38

Legal Secretary

$27.95 $30.65 $34.08

Legal Secretary

$23.09 $25.37 $28.31

Mailroom Clerk

$16.51 $17.64 $19.04

Mailroom Clerk

$13.65 $14.59 $15.80

Medical Billing Clerk

$19.06 $20.62 $22.55

Medical Billing Clerk

$15.80 $17.10 $18.73

Medical Receptionist

$16.18 $17.39 $18.89

Medical Receptionist

$13.26 $14.25 $15.54

Medical Records Administrator

$49.76 $53.47 $58.20

Medical Records Administrator

$42.16 $45.45 $49.66

Medical Records Clerk

$16.73 $18.09 $19.80

Medical Records Clerk

$14.03 $15.19 $16.68

Medical Records Coding Technician

$22.04 $23.80 $26.00

Medical Records Coding Technician

$18.58 $20.04 $21.93

Medical Secretary

$19.14 $20.82 $22.93

Medical Secretary

$15.76 $17.16 $18.92

Medical Transcriptionist

$18.47 $19.97 $21.85

Medical Transcriptionist

$15.35 $16.62 $18.22

Office Manager

$28.69 $31.51 $35.10

Office Manager

$23.94 $26.30 $29.36

Order Processing Clerk

$18.53 $19.92 $21.64

Order Processing Clerk

$15.39 $16.56 $18.03

Order Processing Supervisor

$32.92 $35.70 $39.23

Order Processing Supervisor

$27.51 $29.87 $32.92

Payroll Clerk

$23.48 $25.37 $27.73

Payroll Clerk

$19.50 $21.03 $23.00

Payroll Supervisor

$33.55 $36.59 $40.46

Payroll Supervisor

$28.04 $30.63 $33.99

Receptionist

$16.12 $17.43 $19.07

Receptionist

$13.34 $14.44 $15.85

Secretary

$19.06 $20.61 $22.54

Secretary

$15.69 $16.98 $18.60

Secretary (Bilingual)

$22.34 $24.57 $27.36

Secretary (Bilingual)

$18.44 $20.26 $22.59

Survey Worker, Marketing

$15.59 $16.76 $18.21

Survey Worker, Marketing

$12.91 $13.87 $15.12

Telemarketing Representative

$16.03 $17.34 $18.97

Telemarketing Representative

$13.77 $14.90 $16.32

Word Processor

$20.71 $22.26 $24.17

Word Processor

$17.22 $18.49 $20.10

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Virginia Fredericksburg, VA

Greater Richmond, VA

Job Title Accounting Clerk

Low Mid High $20.13 $21.64 $23.50

Job Title Accounting Clerk

Low Mid High $17.84 $19.13 $20.76

Accounts Payable Clerk

$20.84 $22.13 $23.71

Accounts Payable Clerk

$18.45 $19.55 $20.94

Accounts Payable Supervisor

$34.09 $36.96 $40.61

Accounts Payable Supervisor

$30.20 $32.75 $36.04

Accounts Receivable Clerk

$21.56 $22.89 $24.53

Accounts Receivable Clerk

$19.08 $20.21 $21.64

Accounts Receivable Supervisor

$32.24 $34.97 $38.43

Accounts Receivable Supervisor

$28.56 $30.97 $34.08

Administrative Assistant

$23.02 $25.15 $27.82

Administrative Assistant

$20.16 $21.97 $24.31

Administrative Assistant, CEO

$36.76 $40.26 $44.73

Administrative Assistant, CEO

$32.23 $35.38 $39.44

Administrative Secretary

$28.10 $30.64 $33.86

Administrative Secretary

$24.56 $26.77 $29.64

Assistant Buyer

$22.06 $23.83 $26.06

Assistant Buyer

$19.51 $21.02 $22.96

Banking Loan Clerk

$17.59 $18.91 $20.55

Banking Loan Clerk

$15.70 $16.85 $18.31

Banking Loan Processor

$21.06 $22.90 $25.20

Banking Loan Processor

$18.75 $20.34 $22.36

Banking Mortgage Clerk

$19.81 $21.55 $23.72

Banking Mortgage Clerk

$17.65 $19.16 $21.07

Benefits Clerk

$22.67 $24.49 $26.77

Benefits Clerk

$20.16 $21.72 $23.72

Billing Clerk

$20.05 $21.68 $23.71

Billing Clerk

$17.77 $19.17 $20.94

Bookkeeper

$19.91 $21.66 $23.85

Bookkeeper

$17.65 $19.15 $21.06

Call Center Representative (Complex Calls)

$21.86 $23.75 $26.12

Call Center Representative (Complex Calls)

$19.40 $21.03 $23.12

Call Center Representative (General Calls)

$15.15 $16.59 $18.40

Call Center Representative (General Calls)

$13.52 $14.78 $16.39

Call Center Representative (Specialized Calls)

$17.95 $19.41 $21.22

Call Center Representative (Specialized Calls)

$16.00 $17.25 $18.85

Call Center Sales Representative

$15.91 $17.21 $18.83

Call Center Sales Representative

$14.64 $15.80 $17.27

Call Center Supervisor

$30.10 $32.66 $35.90

Call Center Supervisor

$27.72 $30.07 $33.10

Cost Accounting Clerk

$20.61 $22.28 $24.37

Cost Accounting Clerk

$18.25 $19.69 $21.50

Credit & Collection Clerk

$19.55 $21.01 $22.83

Credit & Collection Clerk

$17.32 $18.58 $20.18

Customer Service Representative (General Calls)

$18.73 $20.39 $22.45

Customer Service Representative (General Calls)

$16.71 $18.15 $19.97

Customer Service Representative (Specialized Calls)

$26.51 $28.78 $31.66

Customer Service Representative (Specialized Calls)

$23.50 $25.46 $28.01

Customer Service Representative, Financial

$19.12 $20.94 $23.21

Customer Service Representative, Financial

$17.05 $18.63 $20.62

Customer Service Representative, Insurance (Commercial)

$23.22 $25.22 $27.75

Customer Service Representative, Insurance (Commercial)

$20.63 $22.36 $24.58

Customer Service Representative, Insurance (Personal)

$19.16 $20.85 $22.95

Customer Service Representative, Insurance (Personal)

$17.08 $18.55 $20.40

Data Entry Operator

$15.30 $16.45 $17.87

Data Entry Operator

$13.65 $14.64 $15.91

Data Entry Operator Lead

$19.69 $21.29 $23.28

Data Entry Operator Lead

$17.51 $18.89 $20.65

Data Entry Supervisor

$24.86 $26.85 $29.34

Data Entry Supervisor

$22.10 $23.81 $26.01

Executive Assistant

$34.04 $37.51 $41.95

Executive Assistant

$29.79 $32.89 $36.91

Export/Import Clerk

$20.41 $22.07 $24.13

Export/Import Clerk

$18.08 $19.50 $21.30

File Clerk

$16.39 $17.62 $19.15

File Clerk

$14.63 $15.71 $17.08

Front Desk Receptionist

$14.19 $15.44 $17.00

Front Desk Receptionist

$12.71 $13.78 $15.18

General Clerk

$18.18 $19.55 $21.25

General Clerk

$16.19 $17.38 $18.88

Help Desk Representative

$24.31 $26.69 $29.71

Help Desk Representative

$21.28 $23.32 $25.97

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$21.23 $22.94 $25.08

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.90 $20.37 $22.25

Insurance Billing Clerk

$18.92 $20.46 $22.38

Insurance Billing Clerk

$16.77 $18.10 $19.79

Insurance Claims Clerk

$18.26 $19.63 $21.34

Insurance Claims Clerk

$16.26 $17.45 $18.95

Insurance Claims Processor

$21.69 $23.43 $25.59

Insurance Claims Processor

$18.62 $20.06 $21.90

Inventory Clerk

$17.25 $18.54 $20.15

Inventory Clerk

$15.61 $16.76 $18.21

Legal Secretary

$27.75 $30.44 $33.86

Legal Secretary

$24.25 $26.60 $29.64

Mailroom Clerk

$16.37 $17.50 $18.89

Mailroom Clerk

$14.59 $15.57 $16.81

Medical Billing Clerk

$18.92 $20.46 $22.38

Medical Billing Clerk

$16.77 $18.10 $19.79

Medical Receptionist

$16.04 $17.25 $18.74

Medical Receptionist

$14.11 $15.14 $16.46

Medical Records Administrator

$49.45 $53.13 $57.83

Medical Records Administrator

$44.07 $47.51 $51.90

Medical Records Clerk

$16.60 $17.95 $19.65

Medical Records Clerk

$14.76 $15.94 $17.46

Medical Records Coding Technician

$21.88 $23.62 $25.81

Medical Records Coding Technician

$19.40 $20.90 $22.83

Medical Secretary

$19.00 $20.67 $22.76

Medical Secretary

$16.68 $18.12 $19.93

Medical Transcriptionist

$18.33 $19.82 $21.69

Medical Transcriptionist

$16.32 $17.62 $19.27

Office Manager

$28.49 $31.31 $34.87

Office Manager

$25.27 $27.72 $30.90

Order Processing Clerk

$18.39 $19.77 $21.49

Order Processing Clerk

$16.40 $17.61 $19.12

Order Processing Supervisor

$32.71 $35.48 $38.99

Order Processing Supervisor

$28.98 $31.42 $34.58

Payroll Clerk

$23.31 $25.18 $27.53

Payroll Clerk

$20.59 $22.18 $24.23

Payroll Supervisor

$33.33 $36.36 $40.21

Payroll Supervisor

$29.53 $32.21 $35.68

Receptionist

$15.99 $17.29 $18.93

Receptionist

$14.28 $15.42 $16.88

Secretary

$18.91 $20.46 $22.37

Secretary

$16.61 $17.93 $19.60

Secretary (Bilingual)

$22.18 $24.39 $27.16

Secretary (Bilingual)

$19.43 $21.31 $23.74

Survey Worker, Marketing

$15.46 $16.62 $18.07

Survey Worker, Marketing

$13.82 $14.83 $16.12

Telemarketing Representative

$15.91 $17.21 $18.83

Telemarketing Representative

$14.64 $15.80 $17.27

Word Processor

$20.56 $22.09 $23.99

Word Processor

$18.28 $19.59 $21.26

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

101

Virginia Petersburg, VA Job Title Accounting Clerk

102

Roanoke, VA Low Mid High $17.77 $19.07 $20.72

Job Title Accounting Clerk

Low Mid High $16.32 $17.50 $19.01

Accounts Payable Clerk

$18.39 $19.50 $20.90

Accounts Payable Clerk

$16.89 $17.89 $19.17

Accounts Payable Supervisor

$30.17 $32.72 $36.01

Accounts Payable Supervisor

$27.79 $30.18 $33.29

Accounts Receivable Clerk

$19.03 $20.17 $21.60

Accounts Receivable Clerk

$17.47 $18.49 $19.81

Accounts Receivable Supervisor

$28.54 $30.94 $34.05

Accounts Receivable Supervisor

$26.27 $28.52 $31.44

Administrative Assistant

$20.11 $21.94 $24.28

Administrative Assistant

$18.52 $20.17 $22.34

Administrative Assistant, CEO

$32.20 $35.34 $39.40

Administrative Assistant, CEO

$29.72 $32.70 $36.57

Administrative Secretary

$24.53 $26.75 $29.61

Administrative Secretary

$22.57 $24.62 $27.29

Assistant Buyer

$19.46 $20.98 $22.93

Assistant Buyer

$17.86 $19.24 $21.02

Banking Loan Clerk

$15.61 $16.78 $18.25

Banking Loan Clerk

$14.37 $15.43 $16.79

Banking Loan Processor

$18.70 $20.29 $22.33

Banking Loan Processor

$17.20 $18.64 $20.51

Banking Mortgage Clerk

$17.59 $19.11 $21.03

Banking Mortgage Clerk

$16.18 $17.56 $19.32

Benefits Clerk

$20.11 $21.68 $23.69

Benefits Clerk

$18.49 $19.91 $21.76

Billing Clerk

$17.70 $19.11 $20.90

Billing Clerk

$16.26 $17.54 $19.17

Bookkeeper

$17.58 $19.10 $21.02

Bookkeeper

$16.15 $17.52 $19.28

Call Center Representative (Complex Calls)

$19.37 $21.00 $23.10

Call Center Representative (Complex Calls)

$17.80 $19.28 $21.22

Call Center Representative (General Calls)

$13.44 $14.71 $16.33

Call Center Representative (General Calls)

$12.38 $13.53 $15.03

Call Center Representative (Specialized Calls)

$15.94 $17.21 $18.82

Call Center Representative (Specialized Calls)

$14.67 $15.82 $17.29

Call Center Sales Representative

$14.57 $15.75 $17.23

Call Center Sales Representative

$13.62 $14.70 $16.08

Call Center Supervisor

$27.70 $30.05 $33.07

Call Center Supervisor

$25.61 $27.80 $30.64

Cost Accounting Clerk

$18.19 $19.64 $21.47

Cost Accounting Clerk

$16.71 $18.01 $19.69

Credit & Collection Clerk

$17.25 $18.53 $20.13

Credit & Collection Clerk

$15.85 $17.00 $18.47

Customer Service Representative (General Calls)

$16.63 $18.09 $19.92

Customer Service Representative (General Calls)

$15.31 $16.63 $18.31

Customer Service Representative (Specialized Calls)

$23.47 $25.44 $27.98

Customer Service Representative (Specialized Calls)

$21.55 $23.36 $25.72

Customer Service Representative, Financial

$16.98 $18.57 $20.58

Customer Service Representative, Financial

$15.63 $17.07 $18.91

Customer Service Representative, Insurance (Commercial)

$20.59 $22.33 $24.55

Customer Service Representative, Insurance (Commercial)

$18.92 $20.50 $22.55

Customer Service Representative, Insurance (Personal)

$17.01 $18.49 $20.36

Customer Service Representative, Insurance (Personal)

$15.65 $17.00 $18.71

Data Entry Operator

$13.55 $14.55 $15.83

Data Entry Operator

$12.52 $13.41 $14.60

Data Entry Operator Lead

$17.44 $18.84 $20.60

Data Entry Operator Lead

$16.08 $17.35 $18.97

Data Entry Supervisor

$22.07 $23.78 $25.99

Data Entry Supervisor

$20.30 $21.86 $23.91

Executive Assistant

$29.77 $32.86 $36.87

Executive Assistant

$27.44 $30.35 $34.15

Export/Import Clerk

$18.01 $19.45 $21.26

Export/Import Clerk

$16.55 $17.84 $19.50

File Clerk

$14.54 $15.63 $17.00

File Clerk

$13.40 $14.37 $15.65

Front Desk Receptionist

$12.62 $13.69 $15.09

Front Desk Receptionist

$11.67 $12.61 $13.89

General Clerk

$16.10 $17.31 $18.82

General Clerk

$14.85 $15.95 $17.34

Help Desk Representative

$21.24 $23.29 $25.95

Help Desk Representative

$19.07 $20.91 $23.32

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.84 $20.33 $22.22

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.33 $18.67 $20.41

Insurance Billing Clerk

$16.69 $18.04 $19.74

Insurance Billing Clerk

$15.34 $16.56 $18.12

Insurance Claims Clerk

$16.17 $17.38 $18.90

Insurance Claims Clerk

$14.91 $16.01 $17.41

Insurance Claims Processor

$18.57 $20.02 $21.87

Insurance Claims Processor

$16.81 $18.11 $19.80

Inventory Clerk

$15.53 $16.69 $18.15

Inventory Clerk

$14.37 $15.43 $16.79

Legal Secretary

$24.22 $26.58 $29.61

Legal Secretary

$22.29 $24.46 $27.29

Mailroom Clerk

$14.50 $15.49 $16.73

Mailroom Clerk

$13.38 $14.27 $15.43

Medical Billing Clerk

$16.69 $18.04 $19.74

Medical Billing Clerk

$15.34 $16.56 $18.12

Medical Receptionist

$14.02 $15.06 $16.38

Medical Receptionist

$12.94 $13.87 $15.10

Medical Records Administrator

$44.02 $47.47 $51.85

Medical Records Administrator

$41.28 $44.60 $48.81

Medical Records Clerk

$14.67 $15.87 $17.39

Medical Records Clerk

$13.79 $14.90 $16.33

Medical Records Coding Technician

$19.36 $20.87 $22.81

Medical Records Coding Technician

$18.15 $19.55 $21.37

Medical Secretary

$16.61 $18.06 $19.89

Medical Secretary

$15.31 $16.63 $18.31

Medical Transcriptionist

$16.24 $17.56 $19.22

Medical Transcriptionist

$15.27 $16.49 $18.04

Office Manager

$25.24 $27.70 $30.87

Office Manager

$23.22 $25.49 $28.45

Order Processing Clerk

$16.32 $17.54 $19.07

Order Processing Clerk

$15.02 $16.13 $17.54

Order Processing Supervisor

$28.95 $31.39 $34.54

Order Processing Supervisor

$26.66 $28.94 $31.91

Payroll Clerk

$20.55 $22.15 $24.20

Payroll Clerk

$18.85 $20.30 $22.19

Payroll Supervisor

$29.50 $32.18 $35.65

Payroll Supervisor

$27.17 $29.68 $32.95

Receptionist

$14.19 $15.34 $16.80

Receptionist

$13.08 $14.11 $15.46

Secretary

$16.53 $17.87 $19.55

Secretary

$15.24 $16.46 $18.01

Secretary (Bilingual)

$19.38 $21.28 $23.71

Secretary (Bilingual)

$17.85 $19.57 $21.81

Survey Worker, Marketing

$13.73 $14.74 $16.04

Survey Worker, Marketing

$12.66 $13.56 $14.76

Telemarketing Representative

$14.57 $15.75 $17.23

Telemarketing Representative

$13.62 $14.70 $16.08

Word Processor

$18.21 $19.54 $21.22

Word Processor

$16.79 $17.99 $19.54

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Virginia Vienna, VA

Virginia Beach, VA

Job Title Accounting Clerk

Low Mid High $20.06 $21.57 $23.45

Job Title Accounting Clerk

Low Mid High $16.95 $18.22 $19.81

Accounts Payable Clerk

$20.77 $22.06 $23.65

Accounts Payable Clerk

$17.55 $18.63 $19.98

Accounts Payable Supervisor

$34.06 $36.95 $40.60

Accounts Payable Supervisor

$28.96 $31.47 $34.69

Accounts Receivable Clerk

$21.50 $22.83 $24.47

Accounts Receivable Clerk

$18.17 $19.27 $20.67

Accounts Receivable Supervisor

$32.21 $34.96 $38.43

Accounts Receivable Supervisor

$27.37 $29.73 $32.77

Administrative Assistant

$22.96 $25.10 $27.78

Administrative Assistant

$19.28 $21.06 $23.35

Administrative Assistant, CEO

$36.75 $40.26 $44.73

Administrative Assistant, CEO

$31.13 $34.24 $38.25

Administrative Secretary

$28.06 $30.61 $33.84

Administrative Secretary

$23.59 $25.77 $28.58

Assistant Buyer

$21.99 $23.78 $26.01

Assistant Buyer

$18.59 $20.07 $21.95

Banking Loan Clerk

$17.51 $18.84 $20.49

Banking Loan Clerk

$14.80 $15.93 $17.36

Banking Loan Processor

$21.00 $22.84 $25.15

Banking Loan Processor

$17.80 $19.34 $21.31

Banking Mortgage Clerk

$19.74 $21.48 $23.66

Banking Mortgage Clerk

$16.72 $18.20 $20.06

Benefits Clerk

$22.61 $24.44 $26.72

Benefits Clerk

$19.17 $20.69 $22.64

Billing Clerk

$19.98 $21.62 $23.65

Billing Clerk

$16.88 $18.25 $19.99

Bookkeeper

$19.84 $21.60 $23.80

Bookkeeper

$16.76 $18.24 $20.10

Call Center Representative (Complex Calls)

$21.82 $23.71 $26.09

Call Center Representative (Complex Calls)

$18.49 $20.07 $22.11

Call Center Representative (General Calls)

$15.07 $16.52 $18.34

Call Center Representative (General Calls)

$12.73 $13.97 $15.54

Call Center Representative (Specialized Calls)

$17.89 $19.36 $21.18

Call Center Representative (Specialized Calls)

$15.16 $16.39 $17.95

Call Center Sales Representative

$15.85 $17.16 $18.78

Call Center Sales Representative

$13.86 $15.00 $16.44

Call Center Supervisor

$30.07 $32.64 $35.90

Call Center Supervisor

$26.15 $28.39 $31.27

Cost Accounting Clerk

$20.54 $22.22 $24.31

Cost Accounting Clerk

$17.36 $18.76 $20.54

Credit & Collection Clerk

$19.47 $20.95 $22.77

Credit & Collection Clerk

$16.44 $17.69 $19.24

Customer Service Representative (General Calls)

$18.66 $20.32 $22.39

Customer Service Representative (General Calls)

$15.79 $17.21 $18.98

Customer Service Representative (Specialized Calls)

$26.46 $28.75 $31.63

Customer Service Representative (Specialized Calls)

$22.42 $24.34 $26.82

Customer Service Representative, Financial

$19.05 $20.87 $23.15

Customer Service Representative, Financial

$16.13 $17.68 $19.62

Customer Service Representative, Insurance (Commercial)

$23.16 $25.17 $27.71

Customer Service Representative, Insurance (Commercial)

$19.63 $21.31 $23.47

Customer Service Representative, Insurance (Personal)

$19.08 $20.78 $22.90

Customer Service Representative, Insurance (Personal)

$16.16 $17.60 $19.41

Data Entry Operator

$15.21 $16.36 $17.79

Data Entry Operator

$12.82 $13.78 $15.02

Data Entry Operator Lead

$19.61 $21.22 $23.22

Data Entry Operator Lead

$16.59 $17.95 $19.65

Data Entry Supervisor

$24.81 $26.80 $29.30

Data Entry Supervisor

$21.06 $22.73 $24.88

Executive Assistant

$34.01 $37.50 $41.95

Executive Assistant

$28.74 $31.80 $35.75

Export/Import Clerk

$20.34 $22.00 $24.07

Export/Import Clerk

$17.19 $18.58 $20.34

File Clerk

$16.30 $17.54 $19.08

File Clerk

$13.76 $14.81 $16.15

Front Desk Receptionist

$14.10 $15.35 $16.92

Front Desk Receptionist

$11.93 $12.94 $14.29

General Clerk

$18.10 $19.48 $21.18

General Clerk

$15.28 $16.46 $17.93

Help Desk Representative

$24.25 $26.65 $29.68

Help Desk Representative

$20.30 $22.29 $24.89

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$21.16 $22.88 $25.03

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$17.94 $19.38 $21.20

Insurance Billing Clerk

$18.84 $20.39 $22.32

Insurance Billing Clerk

$15.90 $17.21 $18.86

Insurance Claims Clerk

$18.18 $19.56 $21.27

Insurance Claims Clerk

$15.35 $16.53 $18.00

Insurance Claims Processor

$21.63 $23.37 $25.54

Insurance Claims Processor

$17.97 $19.41 $21.23

Inventory Clerk

$17.17 $18.47 $20.08

Inventory Clerk

$14.91 $16.06 $17.50

Legal Secretary

$27.71 $30.41 $33.84

Legal Secretary

$23.29 $25.60 $28.58

Mailroom Clerk

$16.29 $17.42 $18.82

Mailroom Clerk

$13.73 $14.68 $15.90

Medical Billing Clerk

$18.84 $20.39 $22.32

Medical Billing Clerk

$15.90 $17.21 $18.86

Medical Receptionist

$15.96 $17.16 $18.66

Medical Receptionist

$13.34 $14.34 $15.64

Medical Records Administrator

$49.46 $53.13 $57.83

Medical Records Administrator

$42.61 $45.93 $50.17

Medical Records Clerk

$16.52 $17.88 $19.58

Medical Records Clerk

$14.11 $15.29 $16.79

Medical Records Coding Technician

$21.82 $23.57 $25.76

Medical Records Coding Technician

$18.72 $20.20 $22.11

Medical Secretary

$18.92 $20.60 $22.70

Medical Secretary

$15.86 $17.28 $19.06

Medical Transcriptionist

$18.25 $19.75 $21.63

Medical Transcriptionist

$15.45 $16.74 $18.35

Office Manager

$28.45 $31.28 $34.85

Office Manager

$24.15 $26.55 $29.65

Order Processing Clerk

$18.31 $19.70 $21.42

Order Processing Clerk

$15.49 $16.68 $18.16

Order Processing Supervisor

$32.68 $35.46 $38.98

Order Processing Supervisor

$27.77 $30.17 $33.25

Payroll Clerk

$23.25 $25.13 $27.48

Payroll Clerk

$19.65 $21.20 $23.19

Payroll Supervisor

$33.31 $36.35 $40.21

Payroll Supervisor

$28.31 $30.94 $34.34

Receptionist

$15.90 $17.21 $18.85

Receptionist

$13.42 $14.53 $15.96

Secretary

$18.84 $20.39 $22.31

Secretary

$15.79 $17.10 $18.74

Secretary (Bilingual)

$22.12 $24.34 $27.12

Secretary (Bilingual)

$18.57 $20.41 $22.78

Survey Worker, Marketing

$15.37 $16.54 $17.99

Survey Worker, Marketing

$12.98 $13.95 $15.21

Telemarketing Representative

$15.85 $17.16 $18.78

Telemarketing Representative

$13.86 $15.00 $16.44

Word Processor

$20.49 $22.03 $23.94

Word Processor

$17.34 $18.63 $20.26

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

103

Washington Bellevue, WA Job Title Accounting Clerk

104

Kent/Federal Way, WA Low Mid High $20.45 $21.81 $23.51

Job Title Accounting Clerk

Low Mid High $20.36 $21.71 $23.40

Accounts Payable Clerk

$21.11 $22.25 $23.70

Accounts Payable Clerk

$21.02 $22.15 $23.59

Accounts Payable Supervisor

$33.11 $35.69 $39.06

Accounts Payable Supervisor

$32.97 $35.55 $38.91

Accounts Receivable Clerk

$21.78 $22.93 $24.41

Accounts Receivable Clerk

$21.68 $22.82 $24.30

Accounts Receivable Supervisor

$31.45 $33.88 $37.06

Accounts Receivable Supervisor

$31.31 $33.74 $36.92

Administrative Assistant

$23.21 $25.07 $27.49

Administrative Assistant

$23.11 $24.96 $27.37

Administrative Assistant, CEO

$35.58 $38.77 $42.97

Administrative Assistant, CEO

$35.44 $38.63 $42.81

Administrative Secretary

$27.75 $29.99 $32.94

Administrative Secretary

$27.62 $29.86 $32.81

Assistant Buyer

$22.22 $23.76 $25.76

Assistant Buyer

$22.12 $23.65 $25.64

Banking Loan Clerk

$18.16 $19.43 $21.01

Banking Loan Clerk

$18.07 $19.34 $20.92

Banking Loan Processor

$21.48 $23.11 $25.20

Banking Loan Processor

$21.39 $23.01 $25.08

Banking Mortgage Clerk

$20.31 $21.90 $23.89

Banking Mortgage Clerk

$20.22 $21.80 $23.78

Benefits Clerk

$22.95 $24.53 $26.59

Benefits Clerk

$22.85 $24.41 $26.47

Billing Clerk

$20.38 $21.85 $23.70

Billing Clerk

$20.28 $21.75 $23.59

Bookkeeper

$20.25 $21.83 $23.82

Bookkeeper

$20.15 $21.73 $23.71

Call Center Representative (Complex Calls)

$21.93 $23.56 $25.72

Call Center Representative (Complex Calls)

$21.83 $23.45 $25.60

Call Center Representative (General Calls)

$15.67 $17.07 $18.81

Call Center Representative (General Calls)

$15.60 $16.99 $18.72

Call Center Representative (Specialized Calls)

$18.38 $19.71 $21.36

Call Center Representative (Specialized Calls)

$18.30 $19.62 $21.27

Call Center Sales Representative

$16.65 $17.90 $19.44

Call Center Sales Representative

$16.57 $17.82 $19.35

Call Center Supervisor

$30.02 $32.27 $35.25

Call Center Supervisor

$29.89 $32.14 $35.12

Cost Accounting Clerk

$20.90 $22.39 $24.27

Cost Accounting Clerk

$20.80 $22.29 $24.16

Credit & Collection Clerk

$19.90 $21.24 $22.91

Credit & Collection Clerk

$19.81 $21.14 $22.81

Customer Service Representative (General Calls)

$19.28 $20.83 $22.75

Customer Service Representative (General Calls)

$19.19 $20.74 $22.65

Customer Service Representative (Specialized Calls)

$26.36 $28.34 $30.96

Customer Service Representative (Specialized Calls)

$26.24 $28.22 $30.82

Customer Service Representative, Financial

$19.65 $21.34 $23.43

Customer Service Representative, Financial

$19.56 $21.24 $23.32

Customer Service Representative, Insurance (Commercial)

$23.44 $25.18 $27.47

Customer Service Representative, Insurance (Commercial)

$23.33 $25.06 $27.34

Customer Service Representative, Insurance (Personal)

$19.69 $21.26 $23.20

Customer Service Representative, Insurance (Personal)

$19.60 $21.16 $23.10

Data Entry Operator

$15.83 $16.92 $18.31

Data Entry Operator

$15.75 $16.83 $18.23

Data Entry Operator Lead

$20.06 $21.52 $23.35

Data Entry Operator Lead

$19.97 $21.42 $23.24

Data Entry Supervisor

$24.87 $26.58 $28.85

Data Entry Supervisor

$24.75 $26.46 $28.72

Executive Assistant

$33.10 $36.24 $40.37

Executive Assistant

$32.96 $36.10 $40.22

Export/Import Clerk

$20.71 $22.19 $24.07

Export/Import Clerk

$20.62 $22.09 $23.95

File Clerk

$16.99 $18.18 $19.68

File Clerk

$16.90 $18.09 $19.59

Front Desk Receptionist

$14.89 $16.05 $17.59

Front Desk Receptionist

$14.81 $15.97 $17.50

General Clerk

$18.61 $19.91 $21.52

General Clerk

$18.53 $19.82 $21.42

Help Desk Representative

$24.83 $27.05 $29.97

Help Desk Representative

$24.72 $26.93 $29.84

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$21.64 $23.15 $25.09

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$21.54 $23.04 $24.97

Insurance Billing Clerk

$19.29 $20.73 $22.51

Insurance Billing Clerk

$19.20 $20.64 $22.41

Insurance Claims Clerk

$18.69 $19.99 $21.60

Insurance Claims Clerk

$18.60 $19.90 $21.50

Insurance Claims Processor

$21.70 $23.21 $25.18

Insurance Claims Processor

$21.60 $23.11 $25.06

Inventory Clerk

$18.26 $19.53 $21.11

Inventory Clerk

$18.17 $19.44 $21.02

Legal Secretary

$27.44 $29.82 $32.94

Legal Secretary

$27.31 $29.69 $32.81

Mailroom Clerk

$16.86 $17.94 $19.30

Mailroom Clerk

$16.78 $17.85 $19.21

Medical Billing Clerk

$19.29 $20.73 $22.51

Medical Billing Clerk

$19.20 $20.64 $22.41

Medical Receptionist

$16.62 $17.77 $19.23

Medical Receptionist

$16.54 $17.68 $19.14

Medical Records Administrator

$48.73 $52.33 $56.95

Medical Records Administrator

$48.54 $52.12 $56.72

Medical Records Clerk

$18.30 $19.70 $21.44

Medical Records Clerk

$18.21 $19.61 $21.34

Medical Records Coding Technician

$23.62 $25.26 $27.41

Medical Records Coding Technician

$23.51 $25.15 $27.29

Medical Secretary

$19.48 $21.04 $22.98

Medical Secretary

$19.39 $20.95 $22.88

Medical Transcriptionist

$19.45 $20.90 $22.70

Medical Transcriptionist

$19.36 $20.80 $22.59

Office Manager

$28.09 $30.57 $33.82

Office Manager

$27.97 $30.44 $33.68

Order Processing Clerk

$18.94 $20.25 $21.87

Order Processing Clerk

$18.85 $20.16 $21.78

Order Processing Supervisor

$31.87 $34.34 $37.57

Order Processing Supervisor

$31.73 $34.20 $37.42

Payroll Clerk

$23.34 $24.94 $27.05

Payroll Clerk

$23.23 $24.83 $26.93

Payroll Supervisor

$32.43 $35.14 $38.69

Payroll Supervisor

$32.29 $35.00 $38.55

Receptionist

$16.60 $17.86 $19.46

Receptionist

$16.52 $17.77 $19.37

Secretary

$19.40 $20.84 $22.63

Secretary

$19.31 $20.75 $22.53

Secretary (Bilingual)

$22.46 $24.40 $26.91

Secretary (Bilingual)

$22.35 $24.28 $26.79

Survey Worker, Marketing

$16.10 $17.21 $18.63

Survey Worker, Marketing

$16.02 $17.12 $18.54

Telemarketing Representative

$16.65 $17.90 $19.44

Telemarketing Representative

$16.57 $17.82 $19.35

Word Processor

$20.88 $22.25 $23.98

Word Processor

$20.79 $22.15 $23.87

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

Washington Seattle, WA

Tacoma, WA

Job Title Accounting Clerk

Low Mid High $20.52 $21.96 $23.65

Job Title Accounting Clerk

Low Mid High $19.45 $20.77 $22.38

Accounts Payable Clerk

$21.23 $22.40 $23.82

Accounts Payable Clerk

$20.10 $21.19 $22.55

Accounts Payable Supervisor

$33.08 $35.68 $39.06

Accounts Payable Supervisor

$31.57 $34.05 $37.29

Accounts Receivable Clerk

$21.92 $23.07 $24.51

Accounts Receivable Clerk

$20.74 $21.83 $23.22

Accounts Receivable Supervisor

$31.42 $33.86 $37.06

Accounts Receivable Supervisor

$29.96 $32.31 $35.37

Administrative Assistant

$23.37 $25.13 $27.50

Administrative Assistant

$22.18 $23.91 $26.23

Administrative Assistant, CEO

$35.56 $38.78 $42.98

Administrative Assistant, CEO

$34.13 $37.24 $41.29

Administrative Secretary

$27.74 $29.96 $32.91

Administrative Secretary

$26.47 $28.66 $31.55

Assistant Buyer

$22.38 $23.87 $25.80

Assistant Buyer

$21.17 $22.60 $24.47

Banking Loan Clerk

$17.94 $19.43 $21.13

Banking Loan Clerk

$17.16 $18.47 $20.04

Banking Loan Processor

$21.62 $23.25 $25.26

Banking Loan Processor

$20.50 $22.04 $24.01

Banking Mortgage Clerk

$20.36 $22.05 $24.01

Banking Mortgage Clerk

$19.34 $20.90 $22.78

Benefits Clerk

$23.10 $24.60 $26.61

Benefits Clerk

$21.90 $23.36 $25.32

Billing Clerk

$20.44 $22.00 $23.82

Billing Clerk

$19.37 $20.81 $22.56

Bookkeeper

$20.29 $21.99 $23.94

Bookkeeper

$19.24 $20.79 $22.67

Call Center Representative (Complex Calls)

$22.00 $23.57 $25.70

Call Center Representative (Complex Calls)

$20.90 $22.43 $24.50

Call Center Representative (General Calls)

$15.41 $17.02 $18.91

Call Center Representative (General Calls)

$14.77 $16.20 $17.94

Call Center Representative (Specialized Calls)

$18.46 $19.84 $21.47

Call Center Representative (Specialized Calls)

$17.52 $18.80 $20.37

Call Center Sales Representative

$16.60 $18.00 $19.57

Call Center Sales Representative

$15.79 $17.05 $18.54

Call Center Supervisor

$29.99 $32.26 $35.25

Call Center Supervisor

$28.52 $30.72 $33.60

Cost Accounting Clerk

$21.00 $22.54 $24.38

Cost Accounting Clerk

$19.89 $21.32 $23.09

Credit & Collection Clerk

$19.91 $21.38 $23.06

Credit & Collection Clerk

$18.89 $20.22 $21.82

Customer Service Representative (General Calls)

$19.21 $20.95 $22.90

Customer Service Representative (General Calls)

$18.30 $19.87 $21.71

Customer Service Representative (Specialized Calls)

$26.38 $28.33 $30.93

Customer Service Representative (Specialized Calls)

$25.10 $27.00 $29.52

Customer Service Representative, Financial

$19.64 $21.48 $23.57

Customer Service Representative, Financial

$18.68 $20.36 $22.35

Customer Service Representative, Insurance (Commercial)

$23.57 $25.23 $27.46

Customer Service Representative, Insurance (Commercial)

$22.36 $23.97 $26.16

Customer Service Representative, Insurance (Personal)

$19.67 $21.40 $23.35

Customer Service Representative, Insurance (Personal)

$18.72 $20.28 $22.14

Data Entry Operator

$15.45 $16.60 $18.12

Data Entry Operator

$14.91 $15.97 $17.37

Data Entry Operator Lead

$20.09 $21.67 $23.48

Data Entry Operator Lead

$19.16 $20.60 $22.34

Data Entry Supervisor

$24.94 $26.59 $28.83

Data Entry Supervisor

$23.69 $25.30 $27.47

Executive Assistant

$33.07 $36.23 $40.38

Executive Assistant

$31.70 $34.78 $38.79

Export/Import Clerk

$20.80 $22.35 $24.18

Export/Import Clerk

$19.70 $21.14 $22.90

File Clerk

$16.65 $18.00 $19.66

File Clerk

$15.98 $17.19 $18.71

Front Desk Receptionist

$14.55 $15.68 $17.31

Front Desk Receptionist

$13.98 $15.07 $16.58

General Clerk

$18.46 $19.96 $21.66

General Clerk

$17.68 $19.02 $20.60

Help Desk Representative

$24.92 $27.05 $29.95

Help Desk Representative

$22.51 $24.40 $26.96

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$21.78 $23.28 $25.16

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$20.65 $22.08 $23.90

Insurance Billing Clerk

$19.23 $20.85 $22.67

Insurance Billing Clerk

$18.28 $19.73 $21.45

Insurance Claims Clerk

$18.55 $20.05 $21.74

Insurance Claims Clerk

$17.76 $19.10 $20.68

Insurance Claims Processor

$21.85 $23.34 $25.24

Insurance Claims Processor

$19.95 $21.30 $23.05

Inventory Clerk

$18.02 $19.50 $21.22

Inventory Clerk

$17.29 $18.61 $20.19

Legal Secretary

$27.44 $29.79 $32.91

Legal Secretary

$26.17 $28.49 $31.54

Mailroom Clerk

$16.52 $17.74 $19.24

Mailroom Clerk

$15.91 $17.01 $18.38

Medical Billing Clerk

$19.23 $20.85 $22.67

Medical Billing Clerk

$18.28 $19.73 $21.45

Medical Receptionist

$16.25 $17.52 $19.13

Medical Receptionist

$15.62 $16.78 $18.26

Medical Records Administrator

$48.74 $52.33 $56.95

Medical Records Administrator

$45.92 $49.28 $53.63

Medical Records Clerk

$18.00 $19.63 $21.53

Medical Records Clerk

$17.13 $18.56 $20.29

Medical Records Coding Technician

$23.79 $25.36 $27.44

Medical Records Coding Technician

$22.39 $23.91 $25.93

Medical Secretary

$19.41 $21.17 $23.14

Medical Secretary

$18.51 $20.09 $21.95

Medical Transcriptionist

$19.36 $21.01 $22.86

Medical Transcriptionist

$18.38 $19.85 $21.58

Office Manager

$28.08 $30.54 $33.80

Office Manager

$26.74 $29.12 $32.26

Order Processing Clerk

$18.83 $20.33 $22.03

Order Processing Clerk

$17.96 $19.30 $20.88

Order Processing Supervisor

$31.84 $34.32 $37.56

Order Processing Supervisor

$30.37 $32.75 $35.86

Payroll Clerk

$23.48 $25.00 $27.06

Payroll Clerk

$22.22 $23.70 $25.70

Payroll Supervisor

$32.40 $35.13 $38.70

Payroll Supervisor

$30.91 $33.53 $36.94

Receptionist

$16.24 $17.64 $19.42

Receptionist

$15.60 $16.87 $18.49

Secretary

$19.32 $20.95 $22.79

Secretary

$18.43 $19.89 $21.63

Secretary (Bilingual)

$22.61 $24.49 $26.92

Secretary (Bilingual)

$21.46 $23.27 $25.66

Survey Worker, Marketing

$15.72 $16.92 $18.47

Survey Worker, Marketing

$15.11 $16.21 $17.64

Telemarketing Representative

$16.60 $18.00 $19.57

Telemarketing Representative

$15.79 $17.05 $18.54

Word Processor

$20.99 $22.40 $24.09

Word Processor

$19.98 $21.30 $22.93

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

105

Wisconsin Green Bay, WI Job Title Accounting Clerk

106

Milwaukee, WI Low Mid High $17.36 $18.54 $20.07

Job Title Accounting Clerk

Low Mid High $18.34 $19.62 $21.26

Accounts Payable Clerk

$17.94 $18.93 $20.23

Accounts Payable Clerk

$18.96 $20.05 $21.44

Accounts Payable Supervisor

$28.75 $31.12 $34.22

Accounts Payable Supervisor

$30.80 $33.36 $36.67

Accounts Receivable Clerk

$18.52 $19.54 $20.88

Accounts Receivable Clerk

$19.59 $20.71 $22.14

Accounts Receivable Supervisor

$27.23 $29.46 $32.38

Accounts Receivable Supervisor

$29.16 $31.58 $34.70

Administrative Assistant

$19.59 $21.26 $23.45

Administrative Assistant

$20.79 $22.61 $24.96

Administrative Assistant, CEO

$30.86 $33.84 $37.73

Administrative Assistant, CEO

$32.92 $36.07 $40.16

Administrative Secretary

$23.68 $25.74 $28.43

Administrative Secretary

$25.21 $27.44 $30.32

Assistant Buyer

$18.91 $20.29 $22.10

Assistant Buyer

$20.01 $21.52 $23.46

Banking Loan Clerk

$15.50 $16.56 $17.94

Banking Loan Clerk

$16.42 $17.58 $19.06

Banking Loan Processor

$18.35 $19.81 $21.71

Banking Loan Processor

$19.50 $21.10 $23.15

Banking Mortgage Clerk

$17.33 $18.71 $20.51

Banking Mortgage Clerk

$18.39 $19.91 $21.84

Benefits Clerk

$19.66 $21.10 $22.99

Benefits Clerk

$20.92 $22.50 $24.54

Billing Clerk

$17.30 $18.58 $20.23

Billing Clerk

$18.28 $19.66 $21.44

Bookkeeper

$17.19 $18.56 $20.35

Bookkeeper

$18.15 $19.65 $21.56

Call Center Representative (Complex Calls)

$18.86 $20.37 $22.34

Call Center Representative (Complex Calls)

$20.10 $21.75 $23.88

Call Center Representative (General Calls)

$13.38 $14.55 $16.06

Call Center Representative (General Calls)

$14.16 $15.43 $17.06

Call Center Representative (Specialized Calls)

$15.69 $16.84 $18.35

Call Center Representative (Specialized Calls)

$16.66 $17.92 $19.54

Call Center Sales Representative

$14.58 $15.66 $17.06

Call Center Sales Representative

$15.03 $16.18 $17.65

Call Center Supervisor

$25.97 $28.10 $30.90

Call Center Supervisor

$28.13 $30.49 $33.52

Cost Accounting Clerk

$17.75 $19.06 $20.76

Cost Accounting Clerk

$18.76 $20.18 $22.01

Credit & Collection Clerk

$16.89 $18.04 $19.53

Credit & Collection Clerk

$17.83 $19.08 $20.68

Customer Service Representative (General Calls)

$16.45 $17.77 $19.48

Customer Service Representative (General Calls)

$17.44 $18.88 $20.73

Customer Service Representative (Specialized Calls)

$22.77 $24.60 $26.99

Customer Service Representative (Specialized Calls)

$24.31 $26.31 $28.89

Customer Service Representative, Financial

$16.77 $18.22 $20.09

Customer Service Representative, Financial

$17.79 $19.37 $21.39

Customer Service Representative, Insurance (Commercial)

$20.10 $21.70 $23.79

Customer Service Representative, Insurance (Commercial)

$21.40 $23.15 $25.41

Customer Service Representative, Insurance (Personal)

$16.80 $18.14 $19.89

Customer Service Representative, Insurance (Personal)

$17.82 $19.29 $21.17

Data Entry Operator

$13.57 $14.48 $15.69

Data Entry Operator

$14.30 $15.31 $16.60

Data Entry Operator Lead

$17.17 $18.44 $20.09

Data Entry Operator Lead

$18.21 $19.59 $21.37

Data Entry Supervisor

$21.26 $22.82 $24.87

Data Entry Supervisor

$22.67 $24.38 $26.60

Executive Assistant

$28.58 $31.48 $35.30

Executive Assistant

$30.47 $33.58 $37.62

Export/Import Clerk

$17.59 $18.88 $20.57

Export/Import Clerk

$18.59 $20.00 $21.80

File Clerk

$14.51 $15.50 $16.79

File Clerk

$15.34 $16.43 $17.81

Front Desk Receptionist

$12.70 $13.70 $15.02

Front Desk Receptionist

$13.36 $14.47 $15.89

General Clerk

$15.94 $17.03 $18.44

General Clerk

$16.88 $18.07 $19.58

Help Desk Representative

$19.88 $21.70 $24.11

Help Desk Representative

$21.16 $23.12 $25.68

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$18.49 $19.84 $21.61

Human Resources Assistantâ&#x20AC;&#x2030;/Clerk

$19.65 $21.13 $23.04

Insurance Billing Clerk

$16.38 $17.60 $19.17

Insurance Billing Clerk

$17.28 $18.61 $20.29

Insurance Claims Clerk

$16.01 $17.10 $18.52

Insurance Claims Clerk

$16.95 $18.14 $19.66

Insurance Claims Processor

$17.44 $18.70 $20.37

Insurance Claims Processor

$18.73 $20.13 $21.93

Inventory Clerk

$15.42 $16.48 $17.84

Inventory Clerk

$16.19 $17.33 $18.79

Legal Secretary

$23.40 $25.58 $28.43

Legal Secretary

$24.91 $27.26 $30.32

Mailroom Clerk

$14.46 $15.35 $16.52

Mailroom Clerk

$15.26 $16.25 $17.50

Medical Billing Clerk

$16.38 $17.60 $19.17

Medical Billing Clerk

$17.28 $18.61 $20.29

Medical Receptionist

$13.97 $14.91 $16.16

Medical Receptionist

$14.72 $15.75 $17.08

Medical Records Administrator

$40.70 $43.91 $48.02

Medical Records Administrator

$43.90 $47.30 $51.65

Medical Records Clerk

$14.77 $15.87 $17.31

Medical Records Clerk

$15.55 $16.75 $18.28

Medical Records Coding Technician

$19.15 $20.55 $22.39

Medical Records Coding Technician

$20.25 $21.78 $23.75

Medical Secretary

$16.36 $17.68 $19.38

Medical Secretary

$17.31 $18.74 $20.56

Medical Transcriptionist

$16.48 $17.70 $19.29

Medical Transcriptionist

$17.12 $18.43 $20.10

Office Manager

$24.18 $26.44 $29.40

Office Manager

$25.85 $28.31 $31.50

Order Processing Clerk

$16.16 $17.27 $18.70

Order Processing Clerk

$17.13 $18.34 $19.88

Order Processing Supervisor

$27.62 $29.88 $32.84

Order Processing Supervisor

$29.57 $32.03 $35.20

Payroll Clerk

$19.91 $21.37 $23.28

Payroll Clerk

$21.09 $22.68 $24.74

Payroll Supervisor

$28.13 $30.62 $33.89

Payroll Supervisor

$30.13 $32.82 $36.31

Receptionist

$14.18 $15.23 $16.61

Receptionist

$14.98 $16.13 $17.61

Secretary

$16.30 $17.51 $19.07

Secretary

$17.23 $18.55 $20.23

Secretary (Bilingual)

$18.92 $20.65 $22.92

Secretary (Bilingual)

$20.06 $21.95 $24.39

Survey Worker, Marketing

$13.75 $14.68 $15.90

Survey Worker, Marketing

$14.51 $15.53 $16.85

Telemarketing Representative

$14.58 $15.66 $17.06

Telemarketing Representative

$15.03 $16.18 $17.65

Word Processor

$17.88 $19.09 $20.66

Word Processor

$18.98 $20.30 $21.99

2017 SALARY GUIDE: OFFICE & ADMINISTRATION | BACK TO TABLE OF CONTENTS

about Randstad Randstad US is a wholly owned subsidiary of Randstad Holding nv, a $24.5 billion global provider of HR services. As one of the largest staffing organizations in the United States, Randstad provides temporary, temporary-to-hire and permanent placement services each week to over 100,000 people through its network of more than 900 branches and clientdedicated locations. Employing 5,300 recruiting experts, the company is a top provider of outsourcing, staffing, consulting and workforce solutions within the areas of engineering, finance and accounting, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration and sales and marketing. Learn more at www.randstadusa.com and access Randstadâ&#x20AC;&#x2122;s panoramic U.S. thought leadership knowledge center through its Workforce360 site that offers valuable insight into the latest economic indicators and HR trends shaping the world of work.

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www.randstadusa.com

ÂŠ Randstad North America, Inc. [2016]