IQ Certifi ed

11:00 AM - 11:55 AM

Welcome, FirstNet Primer

The professional safety and security industry has worked cooperatively for several years with fi rst responder organizations so that the professional safety and security industry can access a high-speed, robust cellular network designed for fi rst responders, known as FirstNet.

The panel will cover what you need to know about the benefi ts of participation and a step-by-step overview of how it works from certifi ed manufacturers.

Learn how to leverage your company’s participation in FirstNet and grow your customer base. Panel: Chief Harlin R. McEwen; Mark Hillenburg, DMP; Duane Warehime, NAPCO Security; Asha Shamdasani, AT&T FirstNet; Morgan Hertel, Rapid Response Monitoring Services

11:55 AM - 12:00 PM

Transition Break

12:00 PM - 12:40 PM

Working from Home Standard Updates

Hear from industry leaders about the latest developments in the new Work from Home standard. Speakers: Sascha Kylau, OneTel Security and Joshua Greko, DICE Corporation

12:40 PM - 1:10 PM

Virtual Kitchen Catch-Up

1:10 PM - 1:50 PM

Work Form Home Practical Applications

Industry leaders will provide step by step guidance on the procurement and installation of work from home products and services. Speakers: Steve Butkovich, CPI Security and JoeAllen Gentry, Washington Alarm

1:50 PM - 1:55 PM

Transition Break

1:55 PM - 2:35 PM

Factoring in the Future— Is video monitoring part of your business model?

Video industry leaders will provide important insight on what to consider if you want to grow your business to include video monitoring services. Topics will include:  Adding value for your customers with video monitoring.  Simple verifi cation to comprehensive video monitoring. What service level fi ts your business model?  Video verifi cation vs. Interactive video services  Indoor detection vs Outdoor detection, when to transition  Managing these solutions to success  Understanding the value-add / Why did the customer initially subscribe?  Avoiding pitfalls within each model Panel: Greg Eusden, SimpliSafe; Grant Graham, National Monitoring Center; Avi Lupo, DICE Corporation; and Wes Usie, Guardian Alarm Systems

2:35 PM - 3:00 PM

Break, Exhibitor Center Activities

3:00 PM - 3:40 PM

Three Key Best Practices for Video Monitoring Success

This session will cover three key practices that will contribute to your organizational success when providing video monitoring services:  Where to play: Commercial vertical markets where you can be successful; and those where you can’t, and why  How to win: KPIs for Sales Success: How to gain the results you want  How to stay on top: Setting customer expectations; managing missed expectations to strengthen relationships Panel: John Romanowich, SightLogix, Inc.; Rob Baxter, Radius Security; and, Steve Walker, Stanley Security

3:40 PM - 4:15 PM

Member Networking, Sponsor Showcase

IQ Certified Companies

TMA is pleased to introduce and recognize the following companies who have become IQ certified as of March 18, 2021.

 Advanced Alarm, Inc., Tonawanda, NY  Amherst Alarm, Inc., Amherst, NY  Genesis Security Services, Carolina, PR  Guardian Protection Warrendale, PA  Rapid Response Monitoring Services, Inc., Syracuse, NY  S S C Services Inc. dba Cen-Signal, Columbus, GA  Vanguard Alarm Technologies, LLC, Stockton, CA  Wayne Alarm Systems, Inc., Lynn, MA

Learn more about the IQ certifi cation and how your company can benefi t in an upcoming webinar - set for March 29, 2021 at 11AM.

Tim Creenan, Amherst Alarm, Ralph Sevinor, Wayne Alarm Systems, and Amanda Hayden, Rapid Response will speak and share how their companies have benefi tted from earning their IQ certifi cation.

Register to attend this informative presentation on the TMA website.