Day 3 - Recharge
Learn how to leverage your company’s participation in FirstNet and grow your customer base. Panel: Chief Harlin R. McEwen; Mark Hillenburg, DMP; Duane Warehime, NAPCO Security; Asha Shamdasani, AT&T FirstNet; Morgan Hertel, Rapid Response Monitoring Services
1:55 PM - 2:35 PM Factoring in the Future— Is video monitoring part of your business model? Video industry leaders will provide important insight on what to consider if you want to grow your business to include video monitoring services. Topics will include: Adding value for your customers with video monitoring. Simple verification to comprehensive video monitoring. What service level fits your business model? Video verification vs. Interactive video services Indoor detection vs Outdoor detection, when to transition Managing these solutions to success Understanding the value-add / Why did the customer initially subscribe? Avoiding pitfalls within each model Panel: Greg Eusden, SimpliSafe; Grant Graham, National Monitoring Center; Avi Lupo, DICE Corporation; and Wes Usie, Guardian Alarm Systems
11:55 AM - 12:00 PM Transition Break
2:35 PM - 3:00 PM Break, Exhibitor Center Activities
12:00 PM - 12:40 PM Working from Home Standard Updates Hear from industry leaders about the latest developments in the new Work from Home standard. Speakers: Sascha Kylau, OneTel Security and Joshua Greko, DICE Corporation
3:00 PM - 3:40 PM Three Key Best Practices for Video Monitoring Success This session will cover three key practices that will contribute to your organizational success when providing video monitoring services:
11:00 AM - 11:55 AM Welcome, FirstNet Primer The professional safety and security industry has worked cooperatively for several years with first responder organizations so that the professional safety and security industry can access a high-speed, robust cellular network designed for first responders, known as FirstNet. The panel will cover what you need to know about the benefits of participation and a step-by-step overview of how it works from certified manufacturers.
12:40 PM - 1:10 PM Virtual Kitchen Catch-Up 1:10 PM - 1:50 PM Work Form Home Practical Applications Industry leaders will provide step by step guidance on the procurement and installation of work from home products and services. Speakers: Steve Butkovich, CPI Security and JoeAllen Gentry, Washington Alarm 1:50 PM - 1:55 PM Transition Break [34]
Where to play: Commercial vertical
markets where you can be successful; and those where you can’t, and why How to win: KPIs for Sales Success:
How to gain the results you want How to stay on top: Setting
customer expectations; managing missed expectations to strengthen relationships Panel: John Romanowich, SightLogix, Inc.; Rob Baxter, Radius Security; and, Steve Walker, Stanley Security 3:40 PM - 4:15 PM Member Networking, Sponsor Showcase
IQ Certified Companies TMA is pleased to introduce and recognize the following companies who have become IQ certified as of March 18, 2021. Advanced Alarm, Inc., Tonawanda, NY Amherst Alarm, Inc., Amherst, NY Genesis Security Services, Carolina, PR Guardian Protection Warrendale, PA Rapid Response Monitoring Services, Inc., Syracuse, NY S S C Services Inc. dba Cen-Signal, Columbus, GA Vanguard Alarm Technologies, LLC, Stockton, CA Wayne Alarm Systems, Inc., Lynn, MA Learn more about the IQ certification and how your company can benefit in an upcoming webinar - set for March 29, 2021 at 11AM. Tim Creenan, Amherst Alarm, Ralph Sevinor, Wayne Alarm Systems, and Amanda Hayden, Rapid Response will speak and share how their companies have benefitted from earning their IQ certification. Register to attend this informative presentation on the TMA website.
Spring 2021 | TMA Dispatch
