MEMBER NEWS >> MEMBERS MAKING NEWS ADI GLOBAL DISTRIBUTION WINS MISSION 500 AWARD Mission 500, a charitable non-profit organization engaging security professionals to assist families in crisis across the USA, announced ADI Global Distribution as the winner of its annual Corporate Social Responsibility (CSR) Award for its support of a wide range of social causes aimed at assisting families and children across North America. ADI’s CSR activities include company-wide and localized grassroots efforts at its branch locations across North America to support their local communities. ADI incorporates philanthropic components to large company events, like its annual Sales Kickoff, and includes its team members, customers and suppliers in its social outreach. More than doubling its contributions to Mission 500 in 2020, ADI raised over $93,200 through its 2021 virtual fundraising event to help assist children and families in need.
NATIONAL MONITORING CENTER CELEBRATES 20-YEAR ANNIVERSARY National Monitoring Center is celebrating the 20th anniversary of the company’s founding. In those years, NMC has evolved from a single 10,000 square foot facility to two fullyredundant, leading-edge monitoring centers located in California and Texas.
SECURITAS ELECTRONIC SECURITY LAUNCHES DEDICATED RETAIL DIVISION The expanded specialization in the retail market will include launching new electronic article surveillance (EAS) solutions and services.
MICRO KEY SOLUTIONS PARTNERS WITH THE NEW DICE Micro Key Solutions and The New DICE have partnered together to provide central stations who are using Millennium Monitoring automation TMA Dispatch | Summer 2021
software the ability to add interactive and advanced video services with AI analytics. While both companies currently offer monitoring and video solutions, the partnership allows central stations powered by Millennium Monitoring to take advantage of interactive video services offered by Matrix Interactive.
COPS ACQUIRES WHOLESALE MONITORING BUSINESS FROM SECURITY PARTNERS COPS Monitoring announced that it purchased the wholesale monitoring assets of Security Partners LLC at auction on May 27, 2021. Upon completion of the acquisition and subsequent preparations, the alarm companies and their 100,000+ subscriber accounts will be migrated to COPS and monitored by its network of six UL listed and TMA Five Diamond certified monitoring stations located throughout North America. The migration of the Security Partners dealer accounts is scheduled to be completed by early fall and will bring COPS’ total monitored account base to more than 3.5 million.
CALIPSA’S VIDEO FALSE ALARM REDUCTION PLATFORM SELECTED BY SIRIX Calipsa announced that Sirix, a leading Canadian remote monitoring station operator, is using its False Alarm Filtering platform. Calipsa’s artificial intelligence-based analytics reduce false alarms by more than 90%. Quebec-based Sirix offers public and private organizations solutions for remote video monitoring, cloudhosted access control, remote intercom response, alarm video verification and infrastructure uptime monitoring. Calipsa’s video analytics software is deployed in the Sirix operations center, providing an added layer of intelligence to protect its customer’s sites.
TMA Executive Director Message, continued from page 5
Companies that once relied on faceto-face connections with customers developed new ways to remain connected; these have allowed them to deliver enhanced customer experiences in new ways. Even TMA saw blessings from the COVID disruption—by converting our meetings to virtual meetings, we were able to serve members who previously had been unable to attend our meetings. The disruption also forced companies to focus on their strengths, become leaner, and experience continuous innovation as they had to adjust to many changes along the way. The whole “work-from-home” movement is an example of companies reinventing how they work.
Three powerful and disruptive forces have altered the path to success: social tension, economic nationalism, and technological revolution. I have heard of companies that were able to expand their number of operators when alarm traffic increased outside the norm by tapping into its work-from-home operators; this would have been harder and taken longer to do when everyone worked from the monitoring center.
“Great is no longer good enough.” Change is hard, and many people are inherently averse to change. For the past 16 months, we had no choice but to adapt, become more comfortable with uncertainty, and change. This experience can be the beginning of moving us from great to beyond great! Celia T. Besore, CAE Executive Director, TMA
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