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Training and Development Trends in 2022 TMA members share their approach to education post pandemic By Julie Webber, TMA
In February TMA surveyed our membership to determine industry training trends. As many companies have been challenged with the many aspects of training a hybrid workforce, the timing couldn’t have been better! Who Responded In total, 15 companies participated in the survey. Most of the respondents were either training directors or operations supervisors. Almost 70% represented listed Monitoring companies. Fifty-three percent had over 40,000 accounts; 33% had less than 40,000. Almost half of the companies had 11 to 25 operators on staff; 27% had 26 to 60 operators across their organizations. [16]
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Trainees receive monthly assignments that they submit for review and grading
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Employees complete internally created online courses
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Students access dedicated training portals
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Respondents reported the following ways that their employees received training:
Dispatcher hierarchy: Everyone in the training program starts out on the same level, and they will only handle certain alarm signals, such as anything that might require a dispatch. The levels have two more step-ups, and also includes a Training Team Member designation. The first-level training program is a two-week program where the first week is a classroom style set-up for learning, that features various activities, modules, and presentations all geared to the trainees learning style. The second week is essential for kinesthetic learners because this is where everything ties in, and they are supervised while they handle various alarm signals and daily tasks in our alarm response center
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Dedicated monthly time for training
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Manual training (one-on-one training from our manual book that includes practical lessons)
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A manager/supervisor delivers classroom training (for course work) and then operators move to supervised hands-on OJT
Formal structured training: Four weeks of structured training, then three weeks of floor training with supervisors. Once on the floor students must successfully complete 16 additional skill sets (each one has associated training that can last anywhere from a day to a month)
Here’s What They Said Not surprisingly, almost 70% had internal resources dedicated to training and development, with 90% reporting that they had a dedicated person or department developing and managing training in-house.
Spring 2022 | TMA Dispatch
