Spring 2014
Don’t Forget CSAA Signature Series Webinars “UL Product Listing” April 16, 2014 1:00 pm – 2:00 pm
CSAA Virtual Legal Q&A
THE FOLLOWING ARTICLE IS REPRINTED WITH PERMISSION BY SECURITY SYSTEMS NEWS http://www.securitysystemsnews.com/article/ssn-readers-google-eyeing-security
SSN Readers: Google Eyeing Security
April 30, 2014 1:00 pm – 2:00 pm
Sixty-four percent of SSN readers say Google’s $3.2b buy of Nest portends Google’s launching a home security product
ESX
by: Leif Kothe
June 23 -26, 2014 Nashville, TN
CSAA 2014 Annual Meeting October 17 – 22, 2014 Bermuda
CSAA 2014 Fall Operations Seminar November 9 -11, 2014 Sarasota, FL
YARMOUTH, Maine—Google’s recent acquisition of home automation company Nest Labs led many to believe the tech giant was setting up a beachhead on the industry’s shores. Readers who responded to a recent SSN News Poll tend to agree, with many saying Google’s buy is no half-hearted entrance into security—it’s a sign of ever-larger involvement in the residential space. Seventy percent of respondents believe Google will become a major home automation provider, while another 64 percent say Google will end up launching a home security product too.
In This Issue
That’s not necessarily a bad thing, many readers say.
UPDATE: Google..............................1 The Mergers & Acquisitions Market.1 President’s Note..............................4 CSAA Education............................11 CSAA News...................................12 Social Media Trends......................15 Regulatory Update........................21 CSAA Member News.....................30 CSAA Member Spotlight ...............31 Online Training Grads....................32 CSAA Five Diamond.......................36 CSAA Member News.....................37 Advertising Index.........................38
Bank Financing for Mergers and Acquisitions
(See Google, Page 6)
By Mark Melendes
This article highlights some of the considerations a company should have when financing an acquisition and is targeted at the new or occasional acquirer. 2014 promises to be a stronger year for mergers and acquisitions in the security and medical alert industries. Ingredients that drive M&A include strong growth prospects for the industry, cheap and abundant financing, and a high level of interest from financial and strategic buyers alike. Anecdotally, The PrivateBank has already experienced an increase in M&A financing requests compared with the same period last year.
Our sense is this is quickly becoming a sellers market. The pace of transactions is picking up, as are purchase price multiples and terms favorable to sellers. While multiples are picking up, it is usually for companies with a compelling growth story or market niche. We regularly finance and help our clients evaluate acquisition opportunities. The (See M & A, page 8)
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CSAA Executive Committee
President’s N ote By CSAA International President Jay Hauhn
President Jay Hauhn, Boca Raton, FL First Vice President Pamela J. Petrow, Warrendale, PA Second Vice President Joe Nuccio, Beltsville, MD
Dear Fellow CSAA Members
Secretary Graham Westphal , Pacheco, CA Treasurer Ivan Spector, Montreal, Quebec, Canada Immediate Past President Bob Bean, Honolulu, HI Executive Vice President & CEO Stephen P. Doyle, Vienna, VA
Csaa Staff Executive Vice President & CEO Stephen P. Doyle Sr. Vice President of Finance & Administration Madeline Fullerton McMahon Vice President of Meetings & Conventions John S. McDonald Vice President of Membership & Programs Rebecca (Becky) Lane Vice President of Education & Training Stephanie Morgan, PhD. Vice President of Marketing and Communications Elizabeth Welsh Lasko IT and Accounting Coordinator Dympna Williamson Executive Office Assistant Administrator Monique Brent Member Services Coordinator Malory Todd CSAA Headquarters: 8150 Leesburg Pike, Suite 700 Vienna, VA 22182 703/242-4670; Fax: 703/242-4675 www.csaaintl.org
Change is never easy, is it? We often hear about the inevitability of change, that “change is the only constant,” but somehow the constancy of change rarely makes it more palatable. In addition, in the security industry, we often measure success by how well we have neutralized risk and mitigated disruption to the status quo, albeit by reducing fire damage or theft at our customers’ properties, or by maintaining the time-tested practices of our industry. Even before Google entered our market with its January purchase of Nest, we had heard the drumbeats of change heralding a new era in electronic security. As CSAA members discussed at the recent Long Range Planning meeting in Key West, technological innovation from inside and outside of the monitoring industry is challenging the way we do business, forcing us to think hard about the value of monitoring. Many of us, me included, have felt anxious about these challenges, and the challengers who bring them. The discomfort we feel at being forced to change has blinded us to opportunities that change, and challengers, can bring. I am reminded of the TV commercial for Apple, a company that went from disruptive challenger to globally dominant brand:
Here’s to the crazy ones. The misfits. The rebels. The troublemakers. The round pegs in the square holes. The ones who see things differently. They’re not fond of rules. And they have no respect for the status quo. You can quote them, disagree with them, glorify or vilify them. About the only thing you can’t do is ignore them. Because they change things. They push the human race forward. And while some may see them as the crazy ones, we see genius. Because the people who are crazy enough to think they can change the world, are the ones who do.
CSAA, both as an organization and as the figurehead of the monitoring industry, has a rare opportunity to embrace the coming challenges and remake potential threats to the value of monitoring. As an industry and an association, we can embrace the inconvenient and uncomfortable to explore new sectors, find new partners, reach new customers, and grow our industry. One of the material ways CSAA will embrace these changes is how we approach education at the Annual Meeting. Rather than surveying the present, we will look to the future and reflect the evolving nature of our industry. In addition, the Annual Meeting will be more inclusive, reflecting the diverse perspectives that are shaping electronic security. While these changes to how we operate may not be comfortable, they will open up a future of opportunities. Safety and security,
Jay Hauhn
CSAA President
© 2014 Central Station Alarm Association International All rights reserved
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Google from page 1
“The industry needs to advance technologically and I feel Google will bring new technology to the marketplace and force some of the old companies to step up their research and development efforts,” one respondent said. “Way too many old technologies are being installed in today’s market. Go Google, and bring us some new items to sell and install.”
Reginald Blakely, product manager at Monitronics, said it’s too soon to tell whether a home security product is in the offing for Google. “However, Google offering a monitored home security product does not appear to fit their traditional path,” he said. “They could easily offer a DIY security addition to their Nest
noted, is increasingly becoming a reality for an industry moving rapidly in a more technologically sophisticated direction. Moreover, 62 percent of respondents believe security and home automation companies will benefit from Google advertising its new products. “Nothing wrong with new players. It’s a tech game,” the respondent said. “However, many of these new players offer services and equipment that [are] the illusion of security. It is not as hardy or tried and true as traditional equipment. Some providers are calling it ‘security lite’ or ‘lifestyle monitoring,’ so that tells the story.” Henry Edmonds, president of The Edmonds Group, a St. Louis-based investment bank, has done presentations on Google’s possible entry into security. He believes it’s unlikely the company will drift so dramatically from its core brand. “Google is in it for the data,” he said. “They don’t want to be a hardware or security company.”
But some responses were more alarmist in tone. “All the alarm companies are in trouble,” one reader said. Not all were convinced they’d reap the benefits of the greater market awareness a company like Google can generate through advertising clout. “All this will do is hurt the small business, and drive down profits for everyone but Google.” 6 | CSAA Dispatch • www.csaaintl.org
product line. Google could easily leverage home automation to the 75 percent of the market that does not have or want a monitored security system.”
But a strong current in the responses was that the situation bears watching—especially in view of the enormous capital and tech talent Google has at its disposal. “To say the least, Google has proven they are very capable of developing and expanding the reach of services,” one respondent said. “It is very early, but at this point anything is possible.”
An influx of new players from outside the industry, one reader
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M&A, from page 1
level of bank involvement depends on the size of the opportunity. Acquiring a small batch Recurring Monthly Revenue is not something your bank should be involved in, but a large acquisition will drive more questions from your bank. The information the bank will request will likely be the same information you’ll want to evaluate as the acquirer.
What do banks look for?
They are frequently the most over-estimated part of an acquisition. The integration plan and synergies should be reflected in a financial model that takes into consideration the
Your bank will want to evaluate any due diligence completed to support the acquisition. The size and risk associated with the acquisition will determine the type of due diligence necessary. Many companies that regularly complete acquisitions might have the staff necessary to complete their own due diligence. Large acquisitions, especially those that might include branch infrastructure, might require third party due diligence. Either way, your bank will require at least a thorough review of customer contracts, attrition rate, cash flow and basic legal searches (tax, lien and judgment). While most industry acquisitions are “asset acquisitions”, occasionally parties agree to a stock acquisition, which requires the help of tax, accounting and legal professionals to evaluate the risk of taking on the liabilities of the target company.
historic performance of the companies, and shows them combined for a period of at least three years. The financial model will be a useful tool to discuss your financing needs and how the bank can provide you a customized solution.
With any large acquisition opportunity, the bank will look for a detailed financial plan for the combined companies. Here again, you have to evaluate if you have the internal capability to put together such a plan. A detailed plan will include integration steps, and outline the additional expense and synergies gained through the acquisition. Expect to provide a lot of detail surrounding the synergies.
The integration plan should cover all facets of the business including sales, service and monitoring. It should also include information technology and financial reporting, and include milestones for accomplishing tasks in a reasonable length of time. The best plans tie integration to duplicate costs (labor, facilities, operations) and synergies found in the financial plan. Other than due diligence reports and financial plans, banks consider other risks associated with an acquisition. This can include how complimentary the acquisition target is to your existing business. Meaning, are the services provided by the target (eg. commercial, residential, systems integration) similar to your own, or is the target’s client base similar or contiguous with your customers. That’s not to say that a bank won’t provide financing for an opportunity that expands your company’s capabilities or geography – but the bank will ask more questions on how you will mitigate the risk associated with this. Finally, banks will consider management’s experience with acquisitions. If you are an infrequent acquirer, hiring an expert to help you through the negotiation, closing and integration might be helpful. If you are experienced and have a successful track record of making acquisitions, the bank will provide more flexibility in the level of due diligence and bank oversight required.
(See M&A, page 10) 8 | CSAA Dispatch • www.csaaintl.org
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M&A, from page 8
What can you do to position yourself to make acquisitions? A good place to start is to evaluate how “acquisition ready” your company is. You need to determine if your team has the depth and experience to manage the acquisition process and the combined companies. Regular acquirers have acquisition specialists on staff who can manage or conduct due diligence, and manage the integration of the acquisition. If your company does not, you might want to hire an outside consultant to help. You should also make the determination if your current management team is capable of managing a much larger organization. We already discussed the possible need to hire an M&A advisor, but other advisors should be consulted as well, including legal counsel, and tax and accounting professionals. An IT consultant might also be necessary if you are acquiring technology you are unfamiliar with or need to formulate an integration plan. You should also consider getting a valuation or opinion for any unique assets that you might be acquiring such as real estate or information technology. Before you acquire, you should have a good baseline financial model. Most companies have an annual budget, but a good financial model will permit you to quickly overlay the target company on your existing business. The model should include sufficient detail to understand the impact on monitoring margin, service margin, creation costs and cash flow. While this might seem like an easy task, we frequently see acquisitions where the acquirer underestimated the level of specialized monitoring and service provided by the target, and the result is lower than expected margins. The other error we see is acquirers frequently overestimate the installation volume for the combined companies. A good financial model will permit you to test a number of scenarios. Another key to acquisition preparedness is to secure financing before you make your bid. In a competitive acquisition environment, your company will be at a disadvantage if you submit a bid with a financing
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contingency. Sellers and their advisors are wary of possible ‘broken auctions’ and look for any risk that you might not be able to complete the acquisition and the inability to deliver the capital necessary is a leading reason. Work with a bank that understands how to finance RMR before you start making acquisitions. Trying to close financing and an acquisition simultaneously is a difficult task. As a strategic bidder, look for value that you can offer the seller which others cannot. Perhaps there are intangibles that are important to the seller such as shared culture, or maintaining their branch or personnel for a period of time. Or more tangible issues like offering the seller employment or the opportunity to roll-over equity. As a strategic acquirer, there might be tax savings you can share with the seller, or you might be able to provide a unique earnout. Finally, the most successful acquirers we see and finance are companies that develop a reputation of fair dealing. They deliver on their commitments. They are able to close without contingencies. They honor post-closing agreements such as employment agreements, holdbacks or earn-outs. Reputation and a competitive offer are a winning combination.
Mark Melendes is a Managing Director and Security Industry Group Head with The PrivateBank and Trust Company. He can be reached at mmelendes@theprivatebank.com
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2014: The Bestkeep
Getting
Better Teresa Gonzalez and Joe Miskulin, Co-Chairs of the CSAA Education Committee with Stephanie S. Morgan, Ph.D.
The theme for ESX 2014 (June 23 -26 in Nashville, TN) is “Go with the Best,” and it shows: This year’s programming sets a new bar for the electronic security industry. From leading-edge educational sessions to can’t-miss networking events, ESX 2014 will help you move your business to the next level. Honoring the best in the industry, the CSAA Excellence Awards Breakfast will feature keynote speaker, Jerry Cordasco, Chief Technology Officer with global security firm, G4S. Not only does Jerry draw on his experience leading a firm that has created a new standard for secure redundancy and disaster recovery, his diverse career has included a stint as drummer for the best-selling act, The Blues Brothers! ESX 2014 sees the Central Station Operations & Technology track focus on best practices from the best in the monitoring industry in sessions sponsored by industry leader SurGuard. Brandon Savage, Senior VP of Customer Experience & Operations for Alarm Capital Alliance, leads a session on how to convert even common
maintenance and diagnostic signals into meaningful customer touch points in “Monitoring: A Quality Customer Touch Point.” Drilling down to focus on the metrics of best practices, CSAA Excellence Awards winners Amy Becht of Vivint and Greg Hurst of CPI lead “Key Performance Indicators: Central Station Operational Excellence.” Putting those touch points and KPI’s into context,“Operator Central 2.0: Skills & Training” confronts the changing nature of monitoring and explores strategies to evolve today’s operator into tomorrow’s top performer. ESX 2014 education also offers top-tier advice on the logistics of monitoring success for the future. A dream team of central station infrastructure experts, including Sascha Kylau (OneTel), Mark McCall (UCC), and Morgan Hertel (Rapid Response Monitoring), talk about the opportunities and challenges of signaling technology innovation in “IP, the Central Station and All that Jazz.” “Building the Platform for Managed/Hybrid Video Monitoring” takes a look at video surveillance as a service (VSaaS) infrastructure requirements from hardware to training to assist monitoring companies move into this growth sector. Morgan Hertel (See BETTER, page 14)
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CSAA News
CSAA Staff Announcements
By Steve Doyle, CSAA Executive Vice President and CEO
I am proud to announce several new additions to the CSAA Staff and promotions of others: International Outreach The CSAA International Outreach Committee is planning its second International Forum which will be held alongside the CSAA Annual Meeting in Bermuda, in October 2014. Last year’s Inaugural International Meeting addressed many important issues regarding the dynamic requirements of organizations both domestically and abroad. As a result of continued dialogue of the attendees, it is more apparent that interests are growing for global interaction, co-operation, and mobility, and transparency. For more information on how you may participate with the committee and its outreach, contact membership@csaaintl.org, or call 703-242-4670 x 18.
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Stephanie Morgan, PhD. has been promoted to Vice President of Education and Training. Stephanie has advanced CSAA’s education programs to Stephanie an exceptional level since Morgan joining CSAA in 2012. She has opened an educational online portal for CSAA members, graduated the CSAA Webinar Signature series to provide CEU’s, and answers the need for all levels of education programming during the ESX show, Annual Meeting, and OPS management. Stephanie may be reached at smorgan@csaaintl.org
Elizabeth Welsh Lasko is joining CSAA as Vice President of Marketing and Communications. Elizabeth has Elizabeth Welsh Lasko over 20 years in association marketing. Previously Elizabeth was Assistant Executive Director for the National Association for Music Education in Reston. Her profile includes message development, public relations, marketing and communications, strategic planning, organizational vitality, partnerships and mission advancement. Elizabeth may be reached at communications@csaaintl.org
(See CSAA News, page 13)
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CSAA News
CSAA welcomes Malory Todd to the staff as Member Services Coordinator. Malory was a University of North Carolina history major and has previous association experience with extensive database management, events organization with state and national chapters, and data collection services. Malory will assist Malory Todd with the development of demographics and other content repositories for advancing CSAA’s mission. Please welcome Malory at memberservices@csaaintl.org
Dympna Williamson
Dympna Williamson has been promoted to IT and Accounting Coordinator. Dympna will continue to oversee the CSAA website, database oversight and development, application integrations, and assume financial support to the Sr. Vice President of Finance. Dympna can be reached at techadmin@csaaintl.org. Please join me in welcoming our new staff members and congratulating our staff on promotions. (See CSAA News, page 14)
Reminder Security Industry Alarm Coalition (SIAC) PDQ Awards Entries Due: March 31, 2014 The Security Industry Alarm Coalition (SIAC) has created the Police Dispatch Quality (PDQ) Program to promote best practices and reduce unnecessary dispatches. SIAC is seeking companies that stand out above the rest and recognize them with the North American PDQ Award at the ESX Icebreaker Luncheon during the awards ceremony. The winning security company will be presented $1,000 from Honeywell. The award application for 2014 deadline is March 31, 2014. For more information and to download applications please visit: www.siacinc.org/PDQAwards.aspx
(See Excellence Awards, page 30) Spring 2014
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BETTER, from page 11
returns with Glenn Schroeder from NetOne to discuss preparing for the coming revolution in central station communications with PSAPs in “Next-Gen Communications: ASAP-to-PSAP.” And last but not least, “Monitoring UL and NFPA Updates” keeps attendees filled in on code changes in the face of light-speed technological innovation. ESX 2014 also marks the roll-out of Making It Count, a kit that assists business owners get the most out of all ESX has to offer. From helping you plan your trip efficiently, to showing you how to put the knowledge and contacts you’ve gained to work as soon as you return, the Making It Count program leverages the ESX community to maximize your ROI. From a Needs Assessment to a Planning Checklist to a Meeting Worksheet, the Making It Count program will help you have the best possible
experience. You can read about Making It Count and order a complimentary kit here: www.esxweb.com/mic. Registration for ESX 2014 is open! Read about the education, events, and how to save on registration here: www.esxweb.com. In the meantime, CSAA Education wants to hear from you. Send your ideas and questions to Stephanie Morgan, CSAA Director of Education at smorgan@csaaintl.org. Teresa Gonzalez is Vice President of United Central Control based in San Antonio, TX. Joe Miskulin is Manager of Central Monitoring for State Farm Insurance, headquartered in Bloomington, IL. Find out more about the CSAA Education Committee at www.csaaintl.org/ about-csaa/csaa-committees/. Stephanie S. Morgan, Ph.D. is CSAA International’s Vice President of Education and Training. For more information on CSAA education, visit our website: www.csaaintl.org/education.
CSAA News, from page 13
CSAA Excellence Awards Entries Due: March 28, 2014
CSAA Marketing Marvel Awards Entries Due: April 21, 2014
Applications for the 9th Annual CSAA Excellence Awards Program are now online, and CSAA is seeking central stations and their managers, operators and support people who perform in the highest professional manner and make significant contributions to the betterment of the alarm industry to apply for this prestigious awards program.
The Central Station Alarm Association (CSAA) International and SSI are seeking central stations that use their CSAA Five Diamond status in creative ways to gain a competitive edge in the marketplace for the second annual CSAA Five Diamond Marketing Marvel Awards program.
The deadline for entries is Friday, March 28th . Award applications can be downloaded from CSAA’s website at: www.csaaintl.org/2014-csaa-excellence-awards/
Due to space constraints the education feature on strategies for motivating your team to professionalize your organization will run in the next issue of CSAA Dispatch . 14 | CSAA Dispatch • www.csaaintl.org
Launched in 2012, the Marvel Awards program aims to educate all electronic security companies on best marketing practices and encourage CSAA companies to attain the prestigious CSAA Five Diamond designation. Interested parties can download the CSAA Five Diamond Marketing Marvel Award application at www.csaaintl.org/csaa-five-diamond-marketing-marvelawards/ and at www.securitysales.com on February 10, 2014. The deadline for entries is April 21, 2014. Winners will be honored at the ESX Icebreaker Luncheon on June 25 at 12:00 pm.
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Social Media Trends
Are Google Ads Right for You? By Ryan Brady
Google is not the only web browsing search engine available, but for the sake of this article we are going to talk about it as such. It is well known that Google is the most popular search engine in the world, with the yearly Explicit Core Search Share Report, put out by ComScore, reporting that it makes up for 67.5% of all search engine usage. For those interested in the rest of the pie, Bing clocks in at 16.7%, Yahoo is at 11.6%, Ask is at 2.6% and AOL is at 1.7%. Since its initial release on October 23rd, 2000, Google AdWords has become Google’s top source of revenue. This is for many reasons, but I’d argue the most prevalent one is the PPC (pay-per-click) model (or CPC which is costper-click, as Google is now calling it) has proven itself to work. Although when I say work, I don’t mean that it is for everybody, more so that it has become an incredibly useful tool for human beings who put in the time and effort to learn the pitfalls, and then base their strategy on what works for their business, not anyone else’s.
are not clicked on, you don’t pay at all. Money only comes out of your budget when someone clicks on your ad and successfully lands on your site. As the person/company advertising, you get to
Here is a big one for me – if you take anything away from this article, this should be it. Do NOT send the prospective customers to your home page when they choose to click.Take them to something I, and many others, call a “Prisoners’ Page.”
Before I move on, cost-perclick, by definition, means a few things. First off, the amount that you invest in the model is completely up to you. You choose a daily budget that can be changed at any time, as there is no minimum and you are not locked into a contract. After that, if your ads
choose the maximum amount you pay for each possible customer that visits your website. This random “bid” determines how high up on the search results your ad ends up.
Even though the bid system does give the edge to companies willing to pay more, it is not all the AdWords system is based off of. If your ad is relevant, meaning that your ad has a higher quality score according to Google, you will win the higher ad position; and you have the ability to be higher than someone who paid more. The quality of your ad, to Google, is based off of keywords, which we will dive into later. From the ground up, there are some tips and tricks to follow that could help you along the path to becoming an AdWords maven. First off, you have to create an AdWords account, which will let you play around with the tools at your disposal, and won’t bill you until you enter your billing information. Then, it’s time to do some simple research. Become aware and learn about Google Trends, AdWords Campaign Experiments, and the keyword tool. (See SOCIAL MEDIA, page 20)
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Hotel Reservations Open for
2014 CSAA Annual Meeting The 2014 CSAA Annual Meeting will be held at the Fairmont Southampton on The Island of Bermuda, October 17-22. Bermuda is a British Overseas Territory in the North Atlantic Ocean, about 640 miles west-northwest of Cape Hatteras, North Carolina or 1,100 miles northeast of Miami. The first known European to discover Bermuda was Spanish sea captain Juan de Bermudez in 1503, after whom the islands are named. The islands’ first capital, St. George’s, was established in 1612 and is the oldest continuously inhabited English town in the New World. Today, Hamilton is the capital city. The Fairmont Southampton is situated on Bermuda’s highest point encompassing 100 acres on the islands’ south shore. The hotel features 593 guest rooms and suites, each with a private balcony and incredible views of the ocean, the harbor or the golf course. The resort is easily accessed from most east coast gateways with less than a two hour flight.
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Hotel accommodations for the 2014 CSAA Annual are now available for booking. Follow the CSAA website at www.csaaintl.org for more information on the meeting program and speakers as it becomes available.
Rooms can be reserved in three categories at special CSAA rates: • Fairmont Rooms $199/night • Deluxe Harbor View Rooms $239/night • Deluxe Ocean View Rooms $269/night BOOKING For your convenience book online at https://resweb.passkey. com/go/centstationalarm, or contact the hotel directly at +1 441-238-8000. Be certain to ask for the CSAA block code CENT0914, to get the CSAA discounted rates.
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SOCIAL MEDIA, from page 15
Learning about the value of a keyword is incredibly important to the point that it could absolutely be an entire article – so, read up on how to choose keywords very carefully. Once you have everything set up and you are now a Keyword connoisseur, it’s time to start your first AdWords campaign. At the beginning, while you’re experiencing this process for the first time, I would highly recommend that you do a few things. Firstly, turn off the following: all of the
countries but your own, Display Network, Non-Business hours, Mobile traffic, and people searching about your location instead of people who are searching within your location. Enable your exact business location as well – start as small as possible geographically and then branch out. When choosing languages to use in your ads, follow some Marketing 101 tips. Use language that is very specific to you and your product, as well as call to action phrases such as “sign up for a quote” or “contact us” or “call us.” This is not the moment for you or your company to be vague about what you do. Get right to the point, tell everyone what you’re all about, and then tell them immediately that they need to contact you in some way. For your budget, start at a lower number than you will eventually reach – you are still just playing around, and I’ve seen too many people blow through way too much money while still learning the ropes.
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Your keyword choice, which I mentioned before, only needs to be a few words. Again, read in depth about Keywords. For a surface recommendation, try to use broad matching words that pertain to what you do. There are also negative keywords, which are just telling Google that if someone is using these specific words, they are not looking for your business. This helps to specify people’s searches, and make your campaign come up on Google when it’s relevant, so that you get more clicks. “Free” is an example of a commonly used negative keyword, because most products people sell are not, in fact, free. Here is a big one for me – if you take anything away from this article, this should be it. Do NOT send the prospective customers to your home page when they choose to click. Take them to something I, and many others, call a “Prisoners’ Page.” This page reiterates exactly what your company does and then calls the prospective customer to action once more with phrases/links that say “sign up now”, “call us now” etc. (Only use one call to action phrase). If the ability to get in touch with you isn’t right in front of their faces, you are leaving money on the table. You and the staff are your company’s most valuable asset; you want to make it as easy and intuitive as possible to get customers to an actual person who is enthusiastically selling your products. Another further tip is to have a specific number or email on your Prisoner Page and to use multiple Prisoner Pages for multiple campaigns. This will allow you to know what campaigns are working better than others, and where to focus your ad money. To begin to optimize your keywords, look at the keyword that is coming in from
people searching when your campaign shows up. Then, proceed to type in those keywords yourself (once you have turned Google search personalization off, which if you don’t will just automatically bring your own campaign up to you and won’t help you at all.) If you are typing in your keywords and your campaign doesn’t show up, you need new keywords, it’s as simple as that. Google AdWords is not a science, as many people who work in the PPC or CPC consulting industries will let you believe. The randomness of events has a huge say in how well your AdWords campaign goes. For this reason, you start off small and then as you gain traction, you funnel more money into the campaign that works when you create a new campaign. This also implies that as you get going, you should be within multiple campaigns at one time, watching for the breakout campaign that you need to focus on in the near future. Also pay
attention to what words come up on the searches you aren’t in, but should be. Some of those words can be used for negative keywords on your campaign to help further specify the search result for the potential customer. Ryan Brady is an Associate with TRG Associates, Inc. He can be reached at: rbrady@trgassociates.com.
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Regulatory Update
Wireless Report By John Prendergast
RF Radiation Rulemaking Update On November 18, AICC filed its Reply Comments in the FCC’s Rulemaking re-examining its RF Radiation rules. AICC urged the Commission to: (1) apply any RF rule changes on a prospective basis only; (2) retain the existing service-based exemption for Private Land Mobile Radio Service licensees, even if the proposed “uniform” exemption is adopted; (3) adopt the proposed uniform exemption only as an option, and with appropriate safeguards; (4) adopt a 2-watt blanket exemption option; (5) ensure that alarm companies can continue to install customer-premise radios as “mobiles” without the need to make public the protected premise location; (6) develop workable and common sense criteria for multiple antenna situations, and refrain from imposing liability on radio operations if subsequent site users cause a non-compliant situation; (7) refrain from adopting signage/notification requirements that would create undue public concern; and (8) ensure that any revisiting of the current RF emission standards allow the new requirements adopted in this proceeding to be implemented, the results evaluated, and the compliance costs recovered. Several commenters, including AT&T and PCIA, agree that licensees should not be held liable if an antenna site falls out of compliance due to the action of others, since licensees Spring 2014
often do not have control over or access to site. Several (including AICC) supported PCIA’s call for a compliance “safe harbor”, i.e., so long as licensee complies with a prescribed protocol, it could not be held liable for circumstances beyond its control. Also, nearly every industry member agreed that signage/labeling requirements should not be imposed unnecessarily, and have the potential to cause undue public concern and confusion. With multiple licensees at a single site, there could be five or six different signs at the same site, and they may not all say the same thing.
FCC Chairman Delays Incentive Auction Until Mid2015 Likening the complexity of the multi-part simultaneous bid process to a Rubik’s cube, FCC Chairman Tom Wheeler has announced in a blog post a six-month delay in the timetable for the Commission’s first-ever broadcast incentive auction. Former FCC Chairman Julius Genachowski previously targeted the incentive auction of broadcast television spectrum for 2014, but the Commission’s authority under the Middle Class Tax Relief and Job Creation Act of 2012 (a.k.a. the “Spectrum Act”) does not expire until 2020. The incentive auction will introduce a large amount of 600 MHz spectrum (with arguably better propagation than cellular) into the marketplace for broadband services. This may create opportunities for alarm companies to more effectively utilize some of the more bandwidth-hungry capabilities that are emerging – albeit probably paying for access to the spectrum, which will be sold at auction. On January 9, the Incentive Auction Task Force released a Public Notice providing information related to reorganization or “repacking” of the broadcast television bands, which is likely to include the reassignment of some television stations to new channels. The Task Force also indicated
that a Report and Order would be released sometime in the spring that would provide a framework for dealing with auction issues, including a band plan and TV station repacking, but that there would be opportunity for comment and further tweaking as well. Workshops are currently scheduled for February 21 on issues related to the feasibility of assigning channels and managing inter-service interference. On January 29, the Office of Engineering released a Public Notice seeking to supplement the record regarding potential interference between broadcast television and wireless services. Comments were due February 28, 2014.
GlobalStar: Another Interference Issue? On Nov. 1, the FCC issued a Notice of Proposed Rulemaking seeking comment on rule changes to facilitate GlobalStar’s proposed terrestrial broadband service. The GlobalStar system could have an impact on unlicensed operations that operate in the 2400-2500 MHz ISM band. Comments on the item (FCC 13-147) will be due 75 days after Federal Register publication, which has not yet occurred. Reply comments will be due 30 days after the initial comments. From past meetings, it sounded like there are alarm devices being made for just about all of the unlicensed bands. If there are unlicensed alarm devices operating in the 2400-2500 MHz band that may be affected by GlobalStar’s signals, comments should be filed. Likewise, to the extent that alarm companies use WiFitype services that operate in this band, comments may be appropriate. If approved, the FCC’s proposed new rules would allow GlobalStar to provide low-power Ancillary Terrestrial Component (ATC) service using its licensed spectrum at 2483.5-2495 MHz under certain limited technical criteria, and with the same equipment would be able to utilize unlicensed spectrum in the adjacent 2473-2483.5 MHz band (See REGULATORY UPDATE, page 22) CSAA Dispatch • www.csaaintl.org | 21
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pursuant to Part 15 technical rules for unlicensed operations in that band. The Consumer Electronics Association and others have raised concerns regarding Globalstar’s petition with respect to low-power operations in the 2473-2495 MHz band. Among other things, critics believe Globalstar’s proposal may require a change in filtering for Wi-Fi devices, increasing costs of devices and resulting in a potential loss in service due to loss of guard band between Globalstar’s licensed spectrum and the adjacent unlicensed band. Critics also take aim at the loss of potential “commons” spectrum that would otherwise be available for future innovation to a single firm, and the inconsistency of the proposal with globally-harmonized rules.
Update on Managed Access to Curb Use of Cell Phones in Prisons Last year, AICC filed comments to the FCC’s Notice of Proposed Rulemaking (NPRM) in GN Docket No. 13-111 seeking comment on proposed rule modifications to facilitate spectrum leasing arrangements between wireless carriers and operators of “managed access” systems. These systems are designed to capture unauthorized calls, rather than jamming all cellular calls in a given area. AICC recommended certain protocols to help minimize the chance of any interference or call capture of alarm messages, including prior notification to alarm companies and affected populations, and a webbased database of such systems. In reply comments, several parties continue to push for authority to use
cell-jamming technology, such as Securus Technologies, State of Indiana Dept. of Corrections, and Oklahoma Corrections Professionals. In contrast, AT&T, Verizon Wireless and CTIA each cited to the alarm industry’s concerns about the integrity of 911 calls and alarm signaling/monitoring from locations proximate to prison grounds, as grounds for continuing to forbid cell jamming and for requiring that managed access systems do some sort of prior coordination before commencing operation.
Florida Company Granted Patent for New RF Jamming Technology By October 23 press release, CellAntenna announced it has been granted a patent for signal delay technology (“SDT”) used in jamming cell phones and other digital RF communication. The company claims that SDT is “different from current forms of jamming that are unlawful in the United States and used around the world.” BusinessWire reports that “the SDT method does not interfere with radio frequency communication. Instead it affects the packets and their timing relationships essential to digital communication on a wireless carrier – effectively SDT scrambles the message and leaves the Radio Frequency transmission untouched preventing the reception of voice, SMS or DATA communication. SDT can be used to control all wireless packet based communication including cell phone protocols of 2G, 3G, and 4G (LTE / WIMAX).” The alarm industry should investigate SDT, and may want to meet with CellAntenna’s representatives to determine what impact the technology will have on wireless alarm signaling and monitoring before the technology
is licensed and/or products go into production. The above description suggests that the CellAntenna device may be more selective but at the end of the day is a type of cell jammer.
Auction for LightSquared Spectrum Assets Scheduled for December 11 A complex tangle of lawsuits could decide the fate of LightSquared’s valuable L-Band spectrum and Dish Network Corp. chairman Charlie Ergen’s ambitions to provide terrestrial wireless services. In the absence of a court order barring Dish’s bid, the Company appears poised to acquire LightSquared’s spectrum with a $2.2 billion offer on the table. In January Dish backed out of its $2.2 billion offer to buy Lightsquared’s spectrum, and Lightsquared’s debt holders sued. A bankruptcy judge definitively ruled that Dish properly withdrew its bid to buy $2.2B worth of wireless spectrum assets from LightSquared. Testimony before the bankruptcy court is ongoing as LightSquared accuses Ergen of hurting fundraising efforts by secretly acquiring interests in LightSquared through a third party. Despite backing off its bid, Dish and Lightsquared still may end up partnered up in some fashion as a bankruptcy judge approved on Tuesday, Feb. 4 a $33 million loan from a group that includes Ergen, to keep LightSquared afloat as it tries to hash out a bankruptcy exit plan. While Dish reportedly has plans to use portions of the LightSquared MSS spectrum for terrestrial broadband service, Dish would appear to have greater flexibility in designing a network that avoids interference with Global Positioning System (GPS) navigation systems because it holds rights to other MSS spectrum that it could use in its network. Grant of Dish’s application would allow the company to pair its spectrum with Lightsquared’s for use in a terrestrial cellular network.
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FCC Adopts Technical Rules for 700 MHz Public Safety Network On October 28, 2013, the FCC adopted consolidated technical rules applicable to the 700 MHz public safety broadband spectrum, which is licensed nationwide to FirstNet. The Commission’s Second Report and Order (FCC 13-137) harmonizes FCC Part 90 rules applicable to the public safety broadband spectrum (763768/793-798 MHz) and Part 27 rules for the spectrally adjacent D Block (758-763/788-793 MHz), a commercial spectrum block that the Commission reallocated for public safety use pursuant to the Middle Class Tax Relief and Job Creation Act of 2012. “These clear rules will advance FirstNet’s mission by spurring innovation and competition in the market for public safety broadband equipment,” said Acting FCC Chairwoman Mignon Clyburn. “The rules will also fulfill the Commission’s obligation to provide interference protection to other Commission licensees, ensuring that users in adjacent spectrum can continue to operate without harmful interference.” The FCC’s Office of Engineering and Technology has said it will now begin accepting and processing applications for equipment certification in this band, consistent with the newly consolidated rules. Alarm equipment manufacturers should review the new rules and monitor the flow of FirstNet-capable equipment to determine if alarm devices will be able to work within the technical constraints of FirstNet.
FCC Enforcement Activities Failure to Notify FCC of Change in Tower Owner Results in $4,200 Fine The FCC has proposed a $4,200 fine against Coastal Television Broadcasting Company LLC for failing to notify the FCC of a change
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in ownership information related to an Antenna Structure Registration (ASR). Rule Section 17.57 requires the owner of an antenna structure to immediately notify the FCC of any change in ownership information by submitting a Form 854 application in the ASR system. FCC Cites Hair Salon for Harmful Interference to AT&T from Light Bulbs Based upon an investigation of an interference complaint by AT&T, the FCC has cited Perfect Cuts Salon for not resolving harmful interference – caused by its fluorescent lighting fixtures – to AT&T’s neighboring cell site. The FCC’s action underscores the need to heed official correspondence from the Commission, even if you are not a licensee. Many electrical devices used in residential and commercial applications can actually radiate radiofrequency energy unintentionally. If interference results, the FCC may issue fines up to $16,000 per day and up to $112,500 for any single act or failure to act. The FCC faulted the salon for not timely responding to inquiries. FCC Proposes $234,000 Fine for Tower Violations The FCC has recently issued a Notice of Apparent Liability proposing a fine of $234,000 for violations involving three antenna structures in Pinellas Park, Florida, because the owner apparently failed to install lights on two antenna structures and failed to update registration information in the FCC’s Antenna Structure Registration (ASR) database to reflect the dismantling of another tower. The owner’s failure to take more prompt corrective action caused the FCC to raise the fine. FCC Amends Rules to Require Protection to AM Antenna Arrays The FCC recently adopted rules that are designed to protect AM broadcast station antenna arrays
from disturbances to their licensed radiation patterns that is caused by the construction of nearby antenna towers. The FCC’s Order establishes a unified protection scheme for tower construction and modifications near AM tower arrays and designates “moment method” computer modeling as the primary means for determining whether a nearby antenna tower will affect an AM radiation pattern. Any alarm company building an antenna structure (however small) in close proximity to an AM station must ensure compliance with the new interference calculation and notification procedures or risk a fine. AM antenna towers function as the station antenna. As a result, a nearby tower may become an unintended part of the AM antenna system by reradiating the AM signal and distorting the authorized AM radiation pattern.
Legislative Developments H.R.2872 - BEST Act of 2013 Directs the Secretary of Homeland Security (DHS) to develop: (1) a comprehensive technology plan for the security of the international borders of the United States, and (2) a National Strategy for Border Security to achieve operational control over all ports of entry into the United States and the international borders of the United States. Also calls for a pilot program to provide a tactical cellular testbed on the southwest border of the United States that serves as both a communications platform and an intelligence data transport layer between a dismounted team and the nearest communications node, and to test and deploy 3G/4G communications and intelligence collection devices. Will also test and evaluate communications that are interoperable with existing communications capabilities, such as tactical push-to-talk radios; pass data via the platform that includes biometric, forensic, and cellular (See REGULATORY UPDATE, page 27) Spring 2014
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exploitation data; and provide communications and data transport capabilities that are available on-themove with no disruption in service and that integrate advanced geolocation capabilities. The pilot program may provide business opportunities for alarm industry members. The alarm industry should also monitor and tactical cellular system proposal for the potential for interference with existing operations. H.R.3388 - Child and Elderly Missing Alert Program Act of 2013 Authorizes the Attorney General to award grants to eligible nonprofit organizations to assist Federal, State, tribal, and local law enforcement agencies in the rapid recovery of missing children, elderly individuals, and disabled individuals through the use of a rapid telephone and cellular alert call system. The grants awarded under this subsection shall be used to provide services to Federal, State, tribal, and local law enforcement agencies, in response to a request from such agencies, to promote the rapid recovery of a missing child, an elderly individual, or a disabled individual by utilizing rapid telephone and cellular alert calls. To the extent alarm industry members have interest in providing the services sought after in this program, it may be worthwhile to lobby for broadening the bill to include forprofit entities as potential grantees. If not, alarm industry members may wish to monitor this legislation and the resultant program (if any) for potential business opportunities working with grantees. H.R.3283 - Integrated Public Alert and Warning System Modernization Act of 2013 Directs the Secretary of Homeland Security to modernize and implement the national integrated public alert and warning system to disseminate homeland security information and
other information. In implementing, the Secretary must establish or adapt, as appropriate, common alerting and warning protocols, standards, terminology, and operating procedures for the public alert and warning system; and include in the public alert and warning system the capability to adapt the dissemination of homeland security information and other information and the content of communications on the basis of geographic location, risks, or personal user preferences, as appropriate. The Secretary must also establish an advisory committee to be known as the Integrated Public Alert and Warning System Advisory Committee. Alarm industry members may have valuable insights to provide in connection with the development of such an alert system, particularly with regard to interoperability, and may therefore be interested in having a representative from the industry obtain a seat on the committee. Additionally, a new alert system may create an information source that central stations should be able to access.
Wireline Report Mary J. Sisak
FCC Adopts a Variety of TDM-to-IP Transition Experiments The FCC has adopted several IP Transition experiments including programs for (1) Next Generation Network Experiments in Rural America; (2) voluntary service-based experiments; (3) research on impact of the IP technologies upon persons with disabilities; and (4) development of a numbering testbed to study number assignment and database issues in an all-IP world. The FCC also began an ongoing data initiative to improve its collection of information regarding the evolution of technologies.
Of most interest to the alarm industry, the voluntary service-based experiments are the FCC’s response to AT&T’s November 2012 petition seeking “trials” in connection with the TDM-to-IP transition. Proposals for the initial set of experiments are due February 20, 2014; comments are due March 21 and replies March 31; and the FCC expects to approve or reject the various individual proposals within the initial set by the end of May 2014. The FCC will accept additional proposals after February 20, but will cease considering such proposals one year after it acts upon the initial set of proposals. Proposals for service-based experiments must provide “detailed” information concerning: (1) the purpose of the experiment; (2) the metrics for measuring its success; (3) the experimental scope (e.g., whether it involves geography and/or service offerings); (4) the technical parameters, and how they will affect customers, other service providers and/or product and service offerings; (5) the timelines for the experiment; and (6) what temporary regulatory relief is required to conduct the experiment. Experiments will be required to protect public safety, emergency preparedness and response, and national security functions; maintain universal access, including for persons with disabilities, elderly, low-income households, Tribal land residents, and others likely to be affected differently than the general population; retain wholesale service and interconnection arrangements used by competitors and other service providers; and protect customer privacy, truth-inbilling, slamming, cramming and local number portability protections. In addition, experimenting carriers will have to provide clear, timely and sufficient notices to customers, and furnish simple and easy-to-use means for customers to provide their feedback regarding experiments. Finally, the experimenting entities will have to specify the data they will (See REGULATORY UPDATE, page 28)
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collect from both affected customers and a control group, and provide such data to the FCC. The FCC has also proposed an Ongoing Data Initiative that goes beyond the various experiments to gather a record to support its determinations regarding various IP transition issues. Included in this data collection, the FCC wants more generalized data to help it determine where various areas are along the TDM-to-IP transition path; how core values (public safety, universal access, competition, and consumer protection) are being affected; what matters most to consumers and industry participants; and what trade-off are most acceptable.
AICC Files Letter Opposing Telco Deregulation Legislation in Pennsylvania AICC filed comments on House Bill 1608 concerning the deregulation of local exchange carriers, stating that the legislation could adversely impact the thousands of Pennsylvania consumers and businesses that rely on alarm monitoring services to protect their lives and property. Among other things, the legislation would allow incumbent local exchange carriers to discontinue basic voice service on January 1, 2018. In its comments, AICC stated its concern that under this proposal alarm monitoring service would no longer operate for customers who rely on plain old telephone service (POTS) as the communications service over which their alarm services ride if their POTS service is disconnected. AICC stated that this problem arises because of three major issues: line seizure, backup power, and the inability of Internet Protocol (IP) services to appropriately encode and decode the tone messages sent by alarm panels.
To address these concerns, AICC requested the following revisions to the legislation: 1. Eliminate the provision allowing the sunset of POTS on January 1, 2018. 2. Require all communications service providers (including IP service providers) to comply with the National Fire and Signaling Code requirements for a managed facilities-based voice network (MFVN). 3. Require all communications service providers (including IP service providers) to have 8 hours of power backup. 4. Require all communications service providers (including IP service providers) to provide the ability for alarm service providers to see if the customers broadband or POTS connection is lost. 5. Require all communications services (including IP services) to allow line seizure. 6. Require all communications services (including IP services) to appropriately encode and decode the tone messages sent by alarm panels. 7. Require AT&T and Verizon wireline affiliates to comply with all current Open Network Architecture Rules.
Traditional Alarm Company Rights as Former Bell Companies Enter the Market BloostonLaw presented information on the rights of alarm companies as the former Bell Operating Companies (BOCs) enter the market at the annual CSAA meeting. Generally, alarm companies have certain rights under the FCC’s Open Network Architecture(ONA) and Comparably Efficient Interconnection rules and Sections 275 and 202 of the Communications Act. The FCC’s ONA rules place
requirements on the former BOCs designed to promote the development of enhanced services, such as alarm services, in an efficient manner and to prevent discrimination in the availability of the basic network facilities necessary to provide enhanced services. The ONA rules require BOCs’ enhanced services operations to take under tariff the basic services they use in offering unseparated enhanced services and the BOCs must make the basic services available to other enhanced services providers (such as alarm companies) and users under the same tariffs on an unbundled and functionally equal basis. Further, an enhanced service provider can request a basic service element (BSE) and a BOC is required to provide an evaluation of whether it will provide the service or specific reasons it will not. Section 275(b) of the Act requires an incumbent local exchange carrier (ILEC) to provide nonaffiliated entities, upon reasonable request, with the network services it provides to its own alarm monitoring operations, on nondiscriminatory terms and conditions; and not subsidize its alarm monitoring services either directly or indirectly from telephone exchange service operations. Section 202 of the Act is a general prohibition on discrimination and preferences in the provision of common carrier services. Certain actions by the former BOCs and ILECs may run afoul of these requirements and/or alarm companies may have recourse against certain actions. Such actions include, discontinuing service or raising the rate for services excessively; refusing to provide a service element; and, if an ILEC is engaged in alarm monitoring service, refusing to provide network services.
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Alarm Companies Report Problems with Receiving Alarm Signals Some companies have reported issues with receiving alarm signals from broadband providers, including cable companies. AICC is attempting to obtain information on any such issues. Companies experiencing issues with receiving alarm signals are requested to provide the following information: 1. What is the specific issue? (ex. alarm signal not received; alarm signal not properly coded) 2. geographic area affected by issue (state, county, city) 3. Number of times issue has occurred. 4. Number of alarm customers affected. 5. Name of communications company (ILEC/cable) involved. 6. Is the communications service VoIP, POTs, broadband? 7. When did problem start? (month/day/year) 8. When did problem end? 9. What caused problem/why did it happen (if you know or suspect cause)
FCC’s New Chairman - Tom Wheeler Tom Wheeler was officially nominated to the Chairmanship of the FCC on May 1, 2013, but was not actually sworn in until November 4, 2013, having first delayed by the absence of a Republican nominee for the seat left vacant by former Commissioner Robert M. McDowell, then by the government shutdown of October 2013, and again by Sen. Cruz. Prior to joining the FCC, Chairman Wheeler was Managing Director at Core Capital Partners, a venture capital firm investing in early stage Internet Protocol (IP)-based companies. He served as President and CEO of Shiloh Group, LLC, a strategy development and private
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investment company specializing in telecommunications services and co-founded SmartBrief, an electronic information service for vertical markets. From 1976 to 1984, Chairman Wheeler was associated with the National Cable Television Association (NCTA), and was President and CEO from 1979 to 1984. Following NCTA, Chairman Wheeler was CEO of several high tech companies and was President and CEO of the Cellular Telecommunications & Internet Association (CTIA) from 1992-2004. In the lead up to his nomination as Chairman, Mr. Wheeler was criticized primarily for his past as a telecommunications lobbyist. Sen. Jay Rockefeller (D-W.Va.), head of the Senate Commerce Committee, said of Wheeler’s history, “‘A lobbyist is a lobbyist … He’s been lobbying for some of the things he’d be making decisions on.”’ Wheeler has, in the past, gone on record regarding whether to limit the amount of spectrum a company can hold in a given area (Wheeler pushed for elimination of a cap in 2001), whether US standards on cellular radiation need to be updated (Wheeler indicated no connection between cancer and mobile phone use had been established in 1999), and whether AT&T should be able to merge with T-Mobile (Wheeler supported the merger, suggesting it was an opportunity to regulate broadband through conditions, in a 2011 letter). Chairman Wheeler is also a published author, having written two books (Take Command: Leadership Lessons of the Civil War and Mr. Lincoln’s T-Mails: The Untold Story of How Abraham Lincoln Used the Telegraph to Win the Civil War) and several commentaries on current events for the Washington Post, USA Today, Los Angeles Times, Newsday, and other leading publications. Presidents Clinton and Bush each appointed Chairman Wheeler a Trustee of the John F.
Kennedy Center for the Performing Arts, where he served for 12 years. He is also the former Chairman and President of the non-profit Foundation for the National Archives and a former board member of the Public Broadcasting Service (PBS).
New FCC Commissioner Mike O’Rielly Michael O’Rielly was nominated for the vacancy left by former Commissioner Robert McDowell on August 1, 2013 and was confirmed unanimously by the United States Senate on October 29, 2013. He was sworn into office on November 4, 2013 with Chairman Wheeler. Prior to joining the agency Commissioner O’Rielly served as a Policy Advisor in the Office of the Senate Republican Whip, led by U.S. Senator John Cornyn, since January 2013. He worked in the Republican Whip’s Office since 2010, as an Advisor from 2010 to 2012 and Deputy Chief of Staff and Policy Director from 2012 to 2013 for U.S. Senator Jon Kyl. He previously worked for the Republican Policy Committee in the U.S. Senate as a Policy Analyst for Banking, Technology, Transportation, Trade, and Commerce issues from 2009 to 2010. Prior to this, Commissioner O’Rielly worked in the Office of U.S. Senator John Sununu, as Legislative Director from 2007 to 2009, and Senior Legislative Assistant from 2003 to 2007. Before his tenure as a Senate staffer, he served as a Professional Staff Member on the Committee on Energy and Commerce in the United States House of Representatives from 1998 to 2003, and Telecommunications Policy Analyst from 1995 to 1998. John Prendergast, Sal Taillefer, Benjamin H. Dickens, Jr. and Mary J. Sisak are attorneys with the law firm of Blooston, Mordkofsky, Dickens, Duffy& Prendergast, in Washington, D.C. For more information, please call 202-659-0830 or see www. bloostonlaw.com CSAA Dispatch • www.csaaintl.org | 29
CSAA Member News
The Central Station Alarm Association (CSAA) International is pleased to bring you the following news from CSAA members. Please send your news items and announcements to CSAA’s Marketing and Communications Department at: communications@csaaintl.org.
ASG Security ASG Security, Beltsville, MD, has acquired National Alarm Systems, Ft. Lauderdale, FL., moving into a new region. National Alarm Systems serves the Southern Florida region and has 9,000 residential and commercial customers. Thirty six of National Alarm System’s employees will join ASG in the new region. They have also successfully grown in two newer regions Oklahoma and Louisiana, and are confident that in this new region they will launch growth further. www.asgsecurity.com
COPS Monitoring Notice of Correction: In the Fall/Winter 2013 Issue pg 30 of Dispatch, CSAA inadvertently identified photos of COPs Monitoring employee promotions. We apologize for any inconvenience this may have caused. Below is the corrected article.
Catherine Tallman has been promoted to Operations Director and will be responsible for the Special Projects division operating in COPS’ New Jersey and Texas central stations. Catherine, or “Kat”, is a 13-year veteran Catherine Tallman Sarah Brooks of COPS Monitoring and was recently recognized as an industry leader in Security Systems News’“20 under 40” class of 2013. Sarah Brooks, PMP joins COPS Monitoring as Director of Information Technology overseeing information systems, software programming, network architecture and telecommunications across its six central stations and offsite data center. Sarah’s experience includes IT positions at Thomson Reuters, Bank of America–Merrill Lynch, TD Bank, and other prominent organizations. www.copsmonitoring.com
Micro Key Micro Key Solutions is pleased to announce two new hires to the sales and marketing team, Rick Nieves and Courtney Wagner.
RickNieves
Rick Nieves joins Micro Key as the new International Sales/Dealer Services Representative. Rick brings over 27 years of sales experience within the automotive, real estate and hotel industries. His recent position was with Hilton Worldwide in their real
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estate department where his focus was conducting online demos and presentations concentrating on International sales, mainly Latin America. Micro Key has set a goal of reestablishing their connection with Latin American market in 2014 and the addition of Mr. Nieves proves their dedication to these efforts. Courtney Wagner joins Micro Key as the new Sales and Marketing Representative. Courtney is currently a senior at the University of Illinois at Chicago in the College of Business who will be graduating in May with a BS degree in CourtneyWagner marketing and a minor in management. The addition of Courtney provides the marketing department with a fresh and innovative approach to the company’s marketing efforts for 2014 and beyond. Courtney will utilize her creativity and critical thinking skills to help improve the branding and reach of Micro Key’s Millennium Series product lines. www.microkey.com
DMP The DMP XR150 and XR550 earned UL 864 certification as a slave communicator that transmits via network or cellular communications in commercial fire installation and is compatible with any FACP. Dealers can upgrade panels to add cellular communications or order panel with on-board network communications. Both options will allow DMP panel to be used as slave communicator for existing FACP. When equipped with cellular options for DMPs mobile applications can immediately text or personnel upon alarm or issues. www.dmp.com
Napco Alarm Lock Wireless Networx Locks is now integrated with Lenel OnGuard Access Control and Video Platform. The integration will enhance Alarm Lock Networx models as a real-time single wireless access control solution. (See CSAA Member News, page 31) Spring 2014
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Capabilities include configuration of wireless locks for card and PIN-based access control, viewing access control events and status, restricting user to specific areas at a specific time, adding/removing or modifying user access levels, setting access control modes for areas and defining access schedules and holidays. www.napcosecurity.com
Security Partners
Debi Ulmer
Security Partners is pleased to announce a new addition to the corporate team, Debi Ulmer as Manager of Industry Affairs and Dealer Relations. Debi will work closely with the Security Partners’ monitoring center in San Antonio to service Texas-based dealers and help expand the company’s services throughout the state. www.securitypartners.com
Tri-Ed Tri-Ed opens a new branch in Pittsburg, PA. The Pittsburg branch is managed by security veteran Tammy Kleinerman, who has been in the security industry for over 20 years serving in the central station, security dealer and distribution channels. Tri-Ed is excited to be serving the new customers in Pittsburg and is steadily expanded its branch locations. www.tri-ed.com
Vector Security Vector Security launched its hosted video solution CloudControlTM for commercial and residential customers. CloudControlTM is an alternative to conventional analog cameras that offer HD image capture and mobile access to real-time IP video.
It has shown to be helping businesses monitor multiple locations remotely and reduce internal resources while improving internal processes. www.vectorsecurity.com Please send press releases and announcements for consideration to communications@csaaintl.org
Spotlight The Protection Bureau
The Protection Bureau, an independent systems integrator, is headquartered in Exton, Pennsylvania, near Philadelphia, with satellite offices in New Jersey and Delaware. Its market area consists of the Mid-Atlantic region; additionally The Protection Bureau offers national coverage and global reach. The Protection Bureau has been a member of CSAA since 2008. We continue to build on its foundation of reputation, reliability, and product Wanda Valenteen knowledge and pride ourselves in providing excellence to our internal and external customer base. It was important for us to partner with an organization that provides the same level of excellence to support our Central Station operation. CSAA was that match. CSAA has provided us with various resources within the industry that are not easily obtainable for the special needs of a Central Station employee from the Central Station Manager to the Central Station Operator. These resources include but are not limited to; education, networking, peer to peer discussion, and industry standards, just to name a few. We have earned the CSAA Five Diamond Central Station Certification which allows us to market our Central Station quality monitoring services. The certification criteria include a required certification course (CSAA Level I) for all Central Station employees. The information provided in this course is written by industry leaders, and provides a great overview of the industry as well as the Central Station operation basics. When completed the Operator has a strong understanding of their position and of the alarm industry. The educational opportunities do not stop with the Level I course. The CSAA Advanced course has been very effective for our senior operators, keeping them fresh and expanding their knowledge of the industry. All the Protection Bureau Central Station Operators are required to obtain CSAA Level 1 and Advanced Certification. Our relationship with CSAA does not stop at education. A distinguishing feature of The Protection Bureau is its ability to handle a $1,000 residential fire or burglar alarm project, as well as an enterprise-wide project in the $1.5 million range. This reflects the company’s “start to finish” approach, which can begin with high-end access control and CCTV monitoring, add fire and burglar alarm installation and monitoring, and tie everything together into a single system. CSAA provides us with several opportunities to meet other CSAA member companies and vendors to create relationships and share our common challenges and opportunities. The members lean on each other, not just at industry or CSAA functions, but in their everyday operation. If a member has a challenge they pick up the phone or put their question out to the masses via the “ACCENT” email. This email forum allows all members the ability to poll all members via email. We find it useful as a tool to assist, if not at the present time, but possibly in the future. This list is member benefit and is well policed. Peer to peer communication at its finest. The partnership between CSAA and The Protection Bureau is ever growing. We have been afforded the opportunity to sit on committees and offer input on high level industry decisions. The Protection Bureau serves more than 7,200 total customers, including 5,000 monitored corporate and residential accounts. Though we are not one of the “BIG” Central Station members, we are always heard and feel a part of the “Big Picture”. Wanda Valenteen is Central Station Manager at The Protection Bureau.
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Central Station Operator Level 1 Training Graduates (September 2013 – December 2013)
The Central Station Alarm Association (CSAA) is pleased to present its list of graduates from the Central Station Operator Level 1 Online Training. These operators have fulfilled all of the requirements to pass Level 1. First Name
Last Name
Company
Graduation
Angela Abney Ackerman Security Systems 11/9/2013 Jermaine Abrams AFA Protective Systems, Inc 12/10/2013 Noel Agngarayngay California Security Alarms, Inc 12/30/2013 Nancy Guadalupe Aguilar Martinez Dominion Mexico 11/29/2013 Sierra Aimua Vivint, Inc. 10/10/2013 Sara Albright VRI 10/22/2013 Kyanna Alford Ackerman Security Systems 11/16/2013 Nicholas Ali Reliance Protectron Montreal 11/20/2013 Jeff Allary SecurTek 11/7/2013 Enrique Alvarez Reliance Protectron Montreal 11/27/2013 Sacha Amen VRI 10/22/2013 Helene Anastasio UAS 10/15/2013 Robert Anderson U.S.Security Associates 11/24/2013 Josiah Andexler Diebold 10/4/2013 Gustavo Abascal Andreoli Correa Banco Repulica 11/24/2013 Tonia Andrews Vector WEST 11/20/2013 Leah Angelini VRI 11/25/2013 Joseph Angelus AFA Protective Systems, Inc 12/10/2013 Joseph Jr. Angelus AFA Protective Systems, Inc 12/7/2013 Miguel Anguiano G4S Secure Solutions 11/1/2013 Jorge Antunez Brou 12/14/2013 Jaysone Aston-Moore Reliance Protectron Montreal 11/19/2013 Khalil Atamy California Security Alarms, Inc 12/27/2013 Zach Austin Nova Scotia Liquor Corporation 12/17/2013 Mark Avalos Security Partners, LLC 11/4/2013 Gerardo Azambuya BROU 11/7/2013 Desiree Bacerra Response Center USA 10/8/2013 Jack Bailey Turner Security Systems, Inc. 10/29/2013 Sareta Baldwin Vector WEST 11/20/2013 Laura Barrera Interface Security 12/25/2013 Timothy Barry Capital One 12/2/2013 Allison Bauer Vector EAST 12/10/2013 Destiny Beasley Interface Security Systems 11/20/2013 Jennifer Beaty Diebold 11/13/2013 Robert Beck Cape Cod Alarm 10/2/2013 Paige Bedsole United Monitoring 12/15/2013 Shalynne Benke United Central Control 11/12/2013 Michael Benner Guardian Protection Services 10/17/2013 Tyrell Billups AFA Protective Systems, Inc 12/12/2013 Whitney Birdzell Peak Alarm Company 10/15/2013 Chris Bodiford United Monitoring 12/14/2013 Travis Boffman SDA Security 10/25/201 Kari Bond Alarm Center Inc. 11/3/2013 Brenda Bouchard Cape Cod Alarm 10/20/2013 MelanieAnne Boudreau Reliance Protectron Montreal 11/12/2013 Jason Bradley AT&T Digital Life 11/7/2013 Carae Bradley Fleenor Security Systems 12/16/2013 Darius Bradshaw Miami-Dade Aviation Department 10/19/2013 William Brady U.S.Security Associates 12/2/2013 Amanda Brasel Interface Security Systems 11/12/2013 Nathaniel Brazile Diebold 11/13/2013 Brett Brooks ETC Communications, LLC 11/22/2013 Linda Bruch Time Warner Security 11/12/2013 Terell Brumby AFA Protective Systems, Inc 12/9/2013 Lacey Buchert Global Monitoring Solutions 10/7/2013 Rodrigo Budussian Banco de la Republica Oriental del Uruguay 11/18/2013 Yolanda Buford Ackerman Security Systems 11/16/2013 Danielle Busby Diebold 10/27/2013
First Name
Last Name
Company
French Canadian S panish
Graduation
Danielle Byard Vector EAST 11/13/2013 Sondra Caballero California Security Alarms, Inc 10/16/2013 Joseph Campanela AFA Protective Systems, Inc 12/11/2013 Michael Cangelosi Sievers Security 11/25/2013 David Cantu United Central Control 10/10/2013 Heidi Carr AFA Protective Systems, Inc 12/9/2013 Elisa Carrillo Monitronics International 11/12/2013 Brittney Carroll VRI 11/25/2013 Glen Carter Global Monitoring Solutions 10/7/2013 Maryjo Cascio Global Monitoring Solutions 10/7/2013 Michelle Chatelain Global Monitoring Solutions 10/7/2013 Annette Chin California Security Alarms, Inc 10/16/2013 Alberto Cisneros ISSI Seguridad Inteligente 10/11/2013 Janelle Clark California Security Alarms, Inc 12/27/2013 Yoshundra Coffey Monitronics International 12/28/2013 Virginia Cofield United Monitoring 12/13/2013 Jenaiya Coleman Ackerman Security Systems 12/9/2013 Cayla Combs Time Warner Security 11/11/2013 Aaron Cone Diebold 10/15/2013 Justin Conger United Central Control 11/12/2013 Wesley Cooley Guardian Protection Services 10/25/2013 Tim Coote Nova Scotia Liquor Corporation 12/30/2013 Ketrick Copeland Time Warner Security 11/11/2013 Tammy Copes Vector EAST 11/5/2013 Kim Cote Armstrong’s Communication Ltd. 12/13/2013 Stephanie Cotton Sievers Security 12/1/2013 Dana Cox Per Mar Security Services 11/1/2013 Brandon Creighton Global Monitoring Solutions 10/9/2013 Jennifer Crutchfield United Central Control 10/12/2013 Julia Cruz San Angelo Security, an ASG Security company 12/2/2013 Stacie Dallas FE Moran 10/11/2013 Ayla Dameron VRI 12/27/2013 Elizabeth Damico Security Alarm Monitoring Inc. 10/4/2013 Patrick Davis Interface Security Systems 10/8/2013 Tanisha Davis VRI 10/22/2013 Brandon Davis FE Moran 11/25/2013 Ben Davis Time Warner Security 12/13/2013 Chris Davyd Reliance Protectron Montreal 11/19/2013 Kirk DeVore Monitronics International 11/18/2013 Maira Diaz Interface Security 12/21/2013 Saundra Didier VRI 12/30/2013 Erica Dieu-Juste Reliance Protectron Montreal 11/21/2013 Renee Diiorio AFA Protective Systems, Inc 12/11/2013 Brandon Dodson Ackerman Security Systems 11/9/2013 Ashleigh Dodson Ackerman Security Systems 11/23/2013 Stephanie Donato United Central Control 12/19/2013 David Donovan Time Warner Security 12/19/2013 Samantha Dornick Vector WEST 12/11/2013 Rosendo Dosal Interface Security 11/1/2013 Christine Driver Monitronics International 12/27/2013 Fred Drummond Reliance Protectron Montreal 11/15/2013 Jeanna Dudley Thrivent Financial 11/30/2013 Shona Dumais SecurTek 10/11/2013 Courtney Dupuy Global Monitoring Solutions 11/1/2013 Vanessa Echols Diebold 10/16/2013 Rae Edelman Vector EAST 12/10/2013 Chevis Ellington AFA Protective Systems, Inc 12/11/2013 Glenn Ellsworth Sievers Security 12/2/2013 (See Level I Online Training Grads, page 33)
32 | CSAA Dispatch • www.csaaintl.org
Spring 2014
Level 1 Online Training Grads, from page 32 First Name
Last Name
Company
Graduation
First Name
Joshua Esque Diebold 10/4/2013 Marcie David Estes Diebold 11/13/2013 Joanne Silvia Estes Time Warner Security 12/13/2013 Lucille Bernize Eugene Bay Alarm 10/3/2013 Kyle Brittany Evans Monitronics International 12/26/2013 Chelsea Peter Evelyn Bay Alarm 10/3/2013 Sheria Greg Eversole Fleenor Security Systems 10/12/2013 Sharon Steven Exantus Reliance Protectron Montreal 11/14/2013 Oscar Shannon Fails Sievers Security 11/22/2013 Christopher Shari Fields-Blow Monitoring America Alarm Co-Op 11/8/2013 Marie Curtis Findley ETC Communications, LLC 11/21/2013 Troy Anthony Flerry Time Warner Security 11/11/2013 Cheryll Rory Florentinus Damar Security Services/Security Response Center 11/7/2013 Sharon Brittany Alma Flores United Central Control 12/19/2013 Cydney John Fonte Diebold 11/13/2013 Michael Forte Ackerman Security Systems 11/9/2013 LaKeshelia Candice Foster Interface Security Systems 11/19/2013 Terry Katarina Franco United Central Control 11/26/2013 Mallorie Kemon Freeman CPI Security Systems, Inc. 11/29/2013 Jesus Jose Arnoldo Fuentes ISSI Seguridad Inteligente Dominic 10/16/2013 Tyson Kevlar Furusho Interface Security 11/7/2013 Andre Jessie-Lyn Gaisson Reliance Protectron Montreal 11/22/2013 Shawana Felipe de Jesus Garcia Tecnologia Informatica Latinomericana 10/8/2013 Michael Ana Garcia United Central Control 11/12/2013 Bilqiys Ted Garza Interface 12/10/2013 Ronnisha Tyler Gatewood Acadian 11/26/2013 Donald Marie-Josee Gaudreau Reliance Protectron Montreal 11/18/2013 Natosha Anna Gerard Guardian Protection Services 10/16/2013 Petra George Gifford Interface 11/8/2013 Eric Mike Glenn Peak Alarm Company 10/28/2013 Do Hyun Anthony Gomez DGA Security 10/3/2013 Antoine Julio Roman Gómez Anguiano Dominion Mexico 12/27/2013 Kiara Rachel Gonzales California Security Alarms, Inc 11/6/2013 Gina Mario Gonzalez United Central Control 10/11/2013 Steven Rachael Goodwin VRI 11/25/2013 John Amanda Gragg Diebold 10/4/2013 Kori Coleen Grantham Time Warner Security 12/13/2013 Matt Scott Greiner AFA Protective Systems, Inc 12/12/2013 Anatoli Tony Grissom Time Warner Security 12/13/2013 Michelle Ana Victoria Guerra Xtreme Security 10/29/2013 Joe Tania Guerrero United Central Control 11/26/2013 Shadira Tiffany Guitron Response Center USA 10/5/2013 Amanda Paul Gutauskas Reliance Protectron Montreal 11/4/2013 Hillary Ray Habon Bay Alarm 11/22/2013 John Kyree Hairston Ackerman Security Systems 11/17/2013 Mary Michel Hall Time Warner Security 12/13/2013 Visek Amanda Hallstead Time Warner Security 12/19/2013 Lillian Sarah Hamma Per Mar Security Services 10/10/2013 Calep Erin Hanlon Wayne Alarm Systems, Inc. 10/11/2013 Bianca Janson Harris Diebold 10/18/2013 Jasmine Karla Harris Monitronics International 12/25/2013 Heather Shannon Hart Washington Alarm 11/5/2013 Debra Shetaura Heath Diebold 11/22/2013 Kyle John Hereria California Security Alarms, Inc 10/25/2013 Coreena Said Hernandez Tecnologia Informatica Latinomericana 10/25/2013 Joseph Iris Hernandez San Angelo Security, an ASG Security company 10/17/2013 David Monica Hernandez Ackerman Security Systems 11/10/2013 Ronda Rufino Herrera Turner Security Systems, Inc. 10/22/2013 Dayna Candice Hession Global Monitoring Solutions 10/8/2013 Tracy Jessica Hicks Diebold 10/23/2013 Lynne Ashleigh Higgins Monitronics International 11/13/2013 Bryan Diamond Hodge Time Warner Security 12/20/2013 Gina Sarah Hoffman VRI 12/27/2013 Claudia Anabel Nathan Holloway ETC Communications, LLC 11/18/2013
Last Name
Company
Holtrop Engineered Protection Systems, Inc. Horsfall Sievers Security Houston Diebold Huggins Reliance Protectron Montreal Hulen Monitronics International Humphries Sievers Security Hunt Vancouver Fire & Security Ibarra Advanced System Supply Ingram Diebold Irus Reliance Protectron Montreal Ives Protective Services Jackson Hawkeye Electronic Security Jackson Vector WEST Jackson Ackerman Security Systems Jackson-Coleman Affiliated Monitoring Jacobs Bay Alarm Jean-Claude Reliance Protectron Montreal Jimerson U.S.Security Associates Jiminez WM Security Services, Inc Johanningmeier Guardian Protection Services Johns Westec Intelligent Surveillance, Inc Johnson DGA Security Johnson Diebold Johnson ETC Communications, LLC Jones Affiliated Monitoring Jones Interface Security Systems Jones Security Industry Specialist Jordon Security Partners, LLC Kaczmarek Vancouver Fire & Security Kamau VRI Kim Alarm Specialist Corp Kines Interface Security King Monitronics International Kjar Vancouver Fire & Security Klocek Time Warner Security Knott Walgreens Knox Time Warner Security Korch California Security Alarms, Inc Korchmariouk Walgreens Krantz Diebold Kurpiel Walgreens Lamby Affiliated Monitoring Lanning Global Monitoring Solutions Lawton Washington Alarm Layne Ackerman Security Systems Layton American Burglary & Fire, Inc Leanne California Security Alarms, Inc Leday WM Security Services, Inc Lee VRI Leger Reliance Protectron Montreal Lennear Ackerman Security Systems Leonard Security Partners, LLC Leslie Affiliated Monitoring Littrel Security Equipment Imc Long Vyanet Security & Technology Lott Savannah River Nuclear, LLC Lowitzer Vector EAST Lykins VRI L’Italien Wayne Alarm Systems, Inc. Macias AFA Protective Systems, Inc Mack Vector EAST Mahoney Time Warner Security Maj Time Warner Security Malagon ISSI Seguridad Inteligente
Graduation
11/25/2013 12/1/2013 10/19/2013 11/21/2013 12/28/2013 11/22/2013 10/8/2013 11/28/2013 10/21/2013 11/24/2013 11/10/2013 10/8/2013 10/29/2013 12/28/2013 11/3/2013 10/17/2013 11/18/2013 12/3/2013 12/8/2013 10/30/2013 10/7/2013 10/1/2013 10/28/2013 11/19/2013 11/3/2013 11/20/2013 11/25/2013 10/10/2013 10/9/2013 12/27/2013 11/13/2013 11/11/2013 11/17/2013 10/9/2013 12/13/2013 12/13/2013 12/13/2013 12/27/2013 12/13/2013 10/4/2013 12/13/2013 11/3/2013 10/7/2013 11/10/2013 12/26/2013 12/5/2013 10/14/2013 12/28/2013 12/27/2013 11/7/2013 11/10/2013 12/27/2013 11/3/2013 12/20/2013 12/25/2013 10/16/2013 12/10/2013 12/27/2013 10/17/2013 12/12/2013 10/31/2013 12/13/2013 12/13/2013 10/24/2013
(See Level I Online Training Grads, page 34) Spring 2014
CSAA Dispatch • www.csaaintl.org | 33
Level 1 Online Training Grads, from page 33 First Name
Last Name
Company
Graduation
Vito Yaritza Oscar Jonatan Marco Antonio Jenny Brittany Josh Shannon Priscilla Danielle McCurley Chequella Kellie Brittany Marcia Scott Jose Synthia Jose Leon Matthew Thomas Geri Preston Brian Crystal Susie Brandee Reza Brian Michelle Ben Savannah Keith Marissa Marco Daniel Cynthia Guy Naomi Nicholas Justin Thomas Andrew James Luis Alberto Julie Ann Matthew Kimberlee Molly Ivan Bethany Ghislain Marshall Nicholas Dan Carlos Kasi Arturo Sabrina Joe Brandon Sebastian Chris Brittney Robert
Manzoni Monitor America 11/14/2013 Martinez Engineered Protection Systems, Inc. 11/7/2013 Martinez Espinosa Dominion Mexico 12/31/2013 Martinez Ruvalcaba ISSI Seguridad Inteligente 10/25/2013 Mathias Diebold 10/4/2013 Mathis Ackerman Security Systems 12/26/2013 Mattocks Monitoring America Alarm Co-Op 11/11/2013 McConnell Guardian Protection Services 10/20/2013 Mccrary Sievers Security 11/29/2013 McCurley Alarm Center Inc. 11/11/2013 McElhaney Ackerman Security Systems 11/10/2013 McGuckin Vector EAST 11/13/2013 McIntyre Checkview Corporation 12/15/2013 Mckinnon Sievers Security 11/29/2013 McLeod Hue & Cry, Inc. 10/28/2013 Medina Vargas Monitronics International 12/29/2013 Medor Reliance Protectron Montreal 11/23/2013 Mendez Taboada Dominion Mexico 11/29/2013 Metzger Wegmans Asset Protection 11/30/2013 Meyer AFA Protective Systems, Inc 12/10/2013 Miller Security Equipment Inc. 10/20/2013 Miller Turner Security Systems, Inc. 11/12/2013 Millington Sentry Alarm Systems 12/19/2013 Mills Wal-Mart Alarm Central 10/18/2013 Mitchell Acadian 11/6/2013 Mode Vyanet Security & Technology 12/26/2013 Mofarrahi Capital One Financial 11/18/2013 Moffitt Vyanet Security & Technology 12/24/2013 Moffitt Vyanet Security & Technology 12/24/2013 Molloy Pro-Vigil, Inc. 11/26/2013 Montgomery Alarm Specialist Corp 11/13/2013 Moore California Security Alarms, Inc 10/17/2013 Moore Towne Monitoring Service 10/15/2013 Morales United Central Control 11/26/2013 Moran Monitronics International 11/18/2013 Morgan Time Warner Security 12/13/2013 Morosini CPI Security Systems, Inc. 11/29/2013 Moses DGA Security 10/2/2013 Mucciarone Cape Cod Alarm 10/9/2013 Mueller Bay Alarm 10/2/2013 Murphy AFA Protective Systems, Inc 12/12/2013 Nails Diebold 10/19/2013 Nebinger Per Mar Security Services 10/5/2013 Negrete Garcia Dominion Mexico 11/25/2013 Nejman Security Partners, LLC 10/28/2013 Nesbit ETC Communications, LLC 11/22/2013 Nichols Federal Response Center 10/5/2013 Nixon Engineered Protection Systems, Inc. 11/15/2013 Nolasco Bay Alarm 12/18/2013 Norman VRI 12/27/2013 Obeo-Coulibali Reliance Protectron Montreal 11/28/2013 Odom Global Monitoring Solutions 10/9/2013 Olivo AFA Protective Systems, Inc 12/11/2013 Olivo AFA Protective Systems, Inc 12/12/2013 Outerelo BROU 11/17/2013 Pacifico VRI 10/22/2013 Pacifico Advanced Systems Supply 11/29/2013 Padron AFA Protective Systems, Inc 12/10/2013 Palmer Security Partners, LLC 10/23/2013 Palmer Time Warner Security 11/11/2013 Panizza Banco Repulica 11/20/2013 Parmley VRI 11/25/2013 Pascoe Vector WEST 11/20/2013 Patterson Vector EAST 11/13/2013
First Name
Last Name
Company
Graduation
Anastasia Payton California Security Alarms, Inc 12/26/2013 Donald Peacock Security Alarm Monitoring Inc. 12/23/2013 Julio Cesar Pena Technologia Informatica Latinomericana 10/25/2013 Kimberly Pendergast Per Mar Security Services 10/10/2013 Ricardo Perez Ramirez Dominion Mexico 11/28/2013 Peter Petrocca AFA Protective Systems, Inc 12/12/2013 Mariah Phillips Time Warner Security 11/11/2013 Lena Pierce VRI 11/25/2013 Ciara Pitts Monitronics International 11/13/2013 Jonathan Powell Time Warner Security 12/19/2013 José Luis Prieto Montes Estafeta 11/8/2013 Ryan Purcell Armstrong’s National Alarm Monitoring 12/6/2013 Bo Qualls ETC Communications, LLC 11/20/2013 Miranda Quinn FE Moran 11/21/2013 Zaiskov Quiñones ISSI Seguridad Inteligente 10/30/2013 Luis Quintanilla Vancouver Fire & Security 12/16/2013 Manuel Ramirez ASG Security 11/15/2013 Barbara Reaves Vector EAST 12/27/2013 John Reed Sievers Security 11/21/2013 Nick Reeves Interface Security Systems 10/8/2013 Gregeory Reid AFA Protective Systems, Inc 12/11/2013 Enrique Reyes Tecnologia Informatica Latinomericana 10/26/2013 Francisco Reyes California Security Alarms, Inc 11/5/2013 Luis Reyes Time Warner Security 11/11/2013 Spencer Rhine Time Warner Security 11/8/2013 Carr Richard AFA Protective Systems, Inc 12/9/2013 Patrick Richard Acadian 12/10/2013 Nathan Rimel U.S.Security Associates 11/25/2013 Jumy Rivers Scarsdale Security Systems, Inc. 11/13/2013 Jennifer Robbins Ackerman Security Systems 11/9/2013 Marie-Michelle Robitaille Reliance Protectron Montreal 11/16/2013 Marcelo Roci BROU 11/7/2013 Anthony Rolston Acadian 11/11/2013 Marcelo Romero Zachow BROU 11/6/2013 Kyle Ronnie Washington Alarm 11/5/2013 Christopher Rose California Security Alarms, Inc 10/18/2013 Sara Royce Sievers Security 12/4/2013 Alfredo Ruiz Tecnologia Informatica Latinomericana 11/8/2013 Raul Saavreda Interface 12/12/2013 Matthew Sales ETC Communications, LLC 11/20/2013 Andrew Sands United Central Control 10/9/2013 Ladavia Savoie Acadian 11/6/2013 Megan Savoy Acadian 11/5/2013 Emily Scates American Burglary & Fire, Inc 11/12/2013 Cynthia Schad Vector WEST 11/20/2013 Kyle Schiely Diebold 11/13/2013 Melissa Schnieder VRI 11/25/2013 David Schreiber Monitronics International 11/17/2013 David Schumann Guardian Protection Services 10/21/2013 Alexandre Schutt-Aine Reliance Protectron Montreal 11/17/2013 Melinda Semere Acadian 11/7/2013 Eric Settlemire Vector WEST 10/30/2013 Flowers Shanelle California Security Alarms, Inc 10/17/2013 Bria Shannon ADS Security L.P. 11/11/2013 Brooke Shepherd Alarm Dection Systems, Inc. 10/16/2013 Mindy Shirey Centra-Larm Monitoring, Inc. 11/19/2013 Crystal Shults Bay Alarm 10/31/2013 Ryan Sizer Diebold 11/13/2013 Shelby Smith Interface Security 12/18/2013 Erin Smith Time Warner Security 12/19/2013 Tina Sorondo Sorondo Emergency Systems, Inc. 11/5/2013 Aleida Sosa ASG Security 11/24/2013 Elysha Spector Diebold 10/4/2013 (See Level I Online Training Grads, page 36)
34 | CSAA Dispatch • www.csaaintl.org
Spring 2014
Central Station Operator Level 2 Training Graduates (October 2013 – December 2013)
The Central Station Alarm Association (CSAA) is pleased to present its list of graduates from the Central Station Operator Level 2 Online Training. These operators have fulfilled all of the requirements to pass Level 2. First Name Last Name
Company
Graduation
Shaune Alicea Supreme Security Systems 10/21/2013 Robert Anderson U.S.Security Associates 12/21/2013 Michael Angell COPS Monitoring - Boca Raton 11/16/2013 Nicholas Arbelaez COPS Monitoring - Boca Raton 12/30/2013 Zach Austin Nova Scotia Liquor Corporation 12/17/2013 Jack Bailey Turner Security Systems, Inc. 12/16/2013 Christine Barrow COPS Monitoring - Boca Raton 12/29/2013 Barbara Basile COPS Monitoring - Boca Raton 11/17/2013 Allison Bauer Vector EAST 12/12/2013 Samantha Beaudoin Security ONE Alarms 10/15/2013 Matt Bennett Atlas Security 10/11/2013 Forrest Betts Alarm Specialist Corp 11/13/2013 American Electric Power Security Operations Center 10/28/2013 Dana Booth Chris Bradley ETC Communications LLC. 11/13/2013 Jason Bradley AT&T Digital Life 11/15/2013 William Brady U.S.Security Associates 12/17/2013 Zachary Brammer COPS Monitoring - Boca Raton 11/24/2013 Ryan Brandt Alarm Specialist Corp 11/13/2013 Melissa Brinkman Custom Communications Inc 12/29/2013 Keelan Brooks Vancouver Fire and Security 10/8/2013 Paul Bruno COPS Monitoring - Boca Raton 11/17/2013 Danielle Byard Vector EAST 11/14/2013 Stephanie Caison Vector EAST 10/10/2013 Alyssa Carey Sting Alarm Services, INC 11/5/2013 Vincent Cifarelli COPS Monitoring - Boca Raton 11/11/2013 Tammy Copes Vector EAST 11/6/2013 Dana Cox Per Mar Security Services 12/22/2013 Jon Cox Federal Protection 10/19/2013 Enjolee Davis WM Security Services, Inc 11/9/2013 Ariel Di Raimo Time Warner Security 10/4/2013 Christina Duperval COPS Monitoring - Boca Raton 12/28/2013 Rae Edelman Vector EAST 12/12/2013 Francois Etienne COPS Monitoring - Boca Raton 11/7/2013 Cathy Fincher ComSouth 12/4/2013 Jesus Flores Turner Security Systems, Inc. 11/6/2013 Barbara Friel Vector EAST 10/10/2013 Craig Fulkerson COPS Monitoring - Boca Raton 11/1/2013 Derron Gillum WM Security Services, Inc 11/24/2013 Tyrone Grant COPS Monitoring - Boca Raton 11/7/2013 Joseph Grooms COPS Monitoring - Boca Raton 11/17/2013 Heath Hamilton FRC 10/31/2013 Alexis Harvey COPS Monitoring - Boca Raton 10/30/2013 Daniel Hayes Turner Security Systems, Inc. 12/18/2013 Shayla Henriquez COPS Monitoring - Boca Raton 12/5/2013 Juergen Henry COPS Monitoring - Boca Raton 11/6/2013 Alejandra Hernandez COPS Monitoring - Boca Raton 12/1/2013 Evan Holt ETC Communications LLC. 11/13/2013 Bridgette Hughes DGA Security 11/23/2013 Sharon Hunt Vancouver Fire & Security 10/8/2013 Troy Ives Protective Services 12/8/2013 Mallorie Jimerson U.S.Security Associates 12/12/2013 Brandy Jordan COPS Monitoring - Boca Raton 11/3/2013 Aniel Jurado COPS Monitoring - Boca Raton 12/2/2013 Petra Kaczmarek Vancouver Fire & Security 10/10/2013 Mike Kirwin Amherst Alarm, Inc. 12/16/2013 Gina Kjar Vancouver Fire & Security 10/10/2013 Spring 2014
First Name Last Name
Company
Graduation
Jennifer Kuebler COPS Monitoring - Boca Raton 10/24/2013 Lindsey Lackmann Custom Communications Inc 10/1/2013 Jackie Lau Vancouver Fire & Security 10/12/2013 Jeffrey Laymon Turner Security Systems, Inc. 11/25/2013 Melissa Lena COPS Monitoring - Boca Raton 12/1/2013 Jill Lewandowski Time Warner Security 12/19/2013 Jason Lickey ETC Communications LLC. 11/22/2013 William Lithgow COPS Monitoring - Boca Raton 12/31/2013 David Lowitzer Vector EAST 12/12/2013 Lynne Mack Vector EAST 11/4/2013 Vito Manzoni Monitor America 11/14/2013 Barajas Maria COPS Monitoring - Scottsdale 10/7/2013 Austin Marks COPS Monitoring - Boca Raton 12/12/2013 Ami Mata Security Partners, LLC 10/3/2013 Pamela McAlister CRC 12/31/2013 Mark McCalla COPS Monitoring - Boca Raton 12/1/2013 Kellie McGuckin Vector EAST 12/3/2013 Chandra Mitchell COPS Monitoring - Boca Raton 12/27/2013 Kimmel Morrison Per Mar Security Services 10/30/2013 Ravi Narain Vancouver Fire & Security 10/8/2013 James Nebinger Per Mar Security Services 12/21/2013 Marian Newton CRC 10/19/2013 Amy Nguyen Sentry Alarm Systems 12/21/2013 Yashera Nogueras COPS Monitoring - Boca Raton 10/30/2013 Sergio Oliva WM Security Services, Inc 11/6/2013 Louise Parise COPS Monitoring - Boca Raton 12/27/2013 Robert Patterson Vector EAST 11/14/2013 Angelitha Paul Spence Security & Investigation Services 10/23/2013 Shaiq Perwaiz Supreme Security Systems 11/21/2013 Casey Pruka CRC 11/16/2013 Karthik Raghavan Vancouver Fire & Security 10/7/2013 Jacqueline Ramirez Alarm Specialist Corp 11/15/2013 Ann Reeves Alarm Monitoring Service 10/22/2013 Nathan Rimel U.S.Security Associates 12/24/2013 Manuel Rivera COPS Monitoring - Boca Raton 11/16/2013 Doreen Rodgers COPS Monitoring - Boca Raton 11/26/2013 Scott Rooen iWatch Communications 11/30/2013 Melissa Roundtree COPS Monitoring - Boca Raton 11/12/2013 Johnny Sanchez COPS Monitoring - Boca Raton 11/7/2013 Johnnie Singletary WM Security Services, Inc 10/4/2013 Stuart Sirott COPS Monitoring - Boca Raton 11/30/2013 Eastern Credit Union Cooperative Society Ltd. 10/4/2013 Pertrice Smith Hollie Smith Security Alarm Monitoring 10/26/2013 Ashley Smith Security Alarm Monitoring 10/6/2013 Bruce Stevens Custom Communications Inc 10/5/2013 Karen Stokes Federal Response Center 10/1/2013 Concepcion Suarez Vector EAST 11/14/2013 Roxy Valdez Security Partners, LLC 11/12/2013 Van Herwaarden Vancouver Fire & Security 10/9/2013 Timothy Sara Vargas COPS Monitoring - Boca Raton 11/11/2013 Maria Voulgaris SecurTek - A SaskTel Company 10/21/2013 Steve Watkins Sentry Alarm Systems 12/21/2013 Kayla Wheeler U.S.Security Associates 12/20/2013 Latoria Wiggins COPS Monitoring - Boca Raton 11/2/2013 Jasmine Woodyard Monitor America 12/13/2013
CSAA Dispatch • www.csaaintl.org | 35
CSAA Five Diamond Central Stations
R
Following are the CSAA central stations that have received or renewed their CSAA Five Diamond certifications since the publication of the Fall/Winter 2013 issue of Dispatch. CSAA applauds their commitment to the highest training standards in the central station monitoring industry. AFA Protective Systems, Inc. (since January 21, 2014) Syosset, NY www.afap.com
As the CSAA Five Diamond Program continues to grow, CSAA would like to thank all CSAA Five Diamond certified companies for their participation and provide information concerning several key dates.
Capital One Financial (since November 15, 2013) Laurel, MD www.capitalone.com
The CSAA Five Diamond annual certification period will begin on March 1, 2014 and applications will be accepted through April 30, 2014. During this time period, CSAA Five Diamond certified companies are encouraged to submit renewal applications in order to verify information about new operators and to provide copies of current UL/ FM/ or ETL licenses. CSAA members wishing to submit applications for the first time are also welcome.
Reliance Protectron Security Services (since April 7, 2010) Quebec, CA www.protectron.com
Thank you for your participation in the CSAA Five Diamond Program. If you have any questions regarding this program or the Re-certification period, please contact Monique Brent, CSAA Executive Office Assistant Administrator at mbrent@csaaintl.org or (703)242-4670 extension 12.
Please whitelist the address, csaanotifications@csaaintl.org, as some of the communications will come from this address.
Level 1 Online Training Grads, from page 34 First Name
Last Name
Company
Graduation
Tanja Stanfield Diebold 10/4/2013 Anthony Stevens Time Warner Security 11/11/2013 Justin Stover ETC Communications, LLC 11/20/2013 Erica Straiko Damar Security Services/Security Response Center 10/18/2013 Maureen Strubbe CPI Security Systems, Inc. 12/1/2013 Concepcion Suarez Vector EAST 11/13/2013 Brenda Sutton Vyanet Security & Technology 12/25/2013 Ivan Swain Scarsdale Security Systems, Inc. 11/20/2013 Joseph Taylor Diebold 10/16/2013 Brianda Taylor Interface Security Systems 11/12/2013 Leon Gregorio Tenorio Cruz Dominion Mexico 12/27/2013 Jamesia Thompson Monitronics International 12/21/2013 Katy Tillinghast Sievers Security 12/5/2013 Linda Tirrell Alarm Center Inc. 11/7/2013 Shawn Tomlinson Armstrong’s National Alarm Monitoring 11/19/201 Jaimie Townsend Wal-Mart Alarm Central 10/19/2013 Arnulfo Trejo Tecnlogical Informatica Latinomericana 10/6/2013 Ruth Trimble State Farm Central Monitoring 12/27/2013 Rene Trinidad CPI Security Systems, Inc. 11/13/2013 Meagan Troster ADS Security L.P. 11/8/2013 Will Tschopp CPI Security Systems, Inc. 11/30/2013 Lupe Turrey California Security Alarms, Inc 10/16/2013 Julia Tyler Monitronics International 12/22/2013 Elizabeth Ulibarri Time Warner Security 11/11/2013 Destinie Valdez AFA Protective Systems, Inc 12/12/2013 Timothy Van Herwaarden Vancouver Fire & Security 10/9/2013 Denise Van Horn Vector WEST 12/11/2013 Nhia Vang Vivint, Inc. 10/12/2013 Kyle VanWinkle VRI 12/27/2013 Juan Vauro Banco de la Republica Oriental del Uruguay 11/17/2013 Erika Alejandra Vazquez Tecnologica informatica Latinomericana 11/8/2013 36 | CSAA Dispatch • www.csaaintl.org
First Name
Last Name
Reybel Emily Leslie Samantha Kayaundra Ricardo Natasha Alyssa Tasha Kayla Ida Andrew Melissa Briana Valerie Christina Megan Tiffany Kadeem Rick LaDiamond Josh Hugh Ed Bill Andrea Lorie Brian Sebastian Mehdi
Vidal Time Warner Security Wagoner State Farm Central Monitoring Wallace Diebold Waterman Global Monitoring Solutions Watkins GMS Watson Advanced Systems Supply Webb Time Warner Security Weeks American Burglary & Fire, Inc Wheeland VRI Wheeler U.S.Security Associates White Diebold White Ackerman Security Systems Whitehair FE Moran Whitmore-Lloyd California Security Alarms, Inc Wilcox Ackerman Security Systems Wilding Maximum Security Systems Williams Sievers Security Williams Diebold Williams Ackerman Security Systems Williams California Security Alarms, Inc Wilson Interface Security Winzen Interface Security Systems Woodland Reliance Protectron Montreal Woolum Security Equipment Imc Wright ETC Communications, LLC Wynn Monitronics International Young Ackerman Security Systems Young VRI Zabala BROU Ziza Reliance Protectron Montreal
Company
Graduation
12/13/2013 12/3/2013 10/4/2013 10/7/2013 10/10/2013 10/22/2013 12/13/2013 12/22/2013 11/25/2013 12/12/2013 10/20/2013 11/17/2013 10/1/2013 12/31/2013 12/25/2013 11/23/2013 12/4/2013 10/11/2013 11/17/2013 12/23/2013 11/5/2013 10/8/2013 11/13/2013 12/20/2013 11/13/2013 12/29/2013 11/10/2013 12/27/2013 11/18/2013 11/14/2013
Spring 2014
CSAA New Members
CSAA is proud to welcome the following new members. North American Members
Associate Members
Kastle Systems, Inc. – Falls Church, VA Kastle sets the standard for the design, installation, operation and remote management of buildings and office security systems. Kastle successfully protects more than 2,000 properties with over 37,000 tenant spaces, totaling 400 million square feet of office space nationwide and internationally. Services include real time video surveillance, access control, fire and burg, environmental controls. While Kastle holds a large portfolio with commercial real estate, they also are prominent with law firms, education and government agencies. Kastle recently purchased ADT’s New York central station, Mutual Central Alarm Services. www.kastle.com
Flir Systems, Inc. – Markham, Ontario, Canada FLIR was founded in 1978, originally providing infrared imaging systems installed on vehicles for use in conducting energy audits. Today they design, manufacture, and market sensor systems that enhance perception and awareness for a wide variety of users in the commercial, industrial, and government markets. These products are useful in a wide variety of commercial vision applications, such as commercial and infrastructure security, transportation safety and night vision, recreational boating, firefighting, and personal night vision; thermography applications, such as predictive and preventative machinery maintenance, research and development, industrial test and measurement, gas and fluid leak detection, and scientific analysis. www.flir.com
Nothern 911 – Subury, Ontario, Canada Northern911 is a subsidiary of Northern Communication Services Inc. The Company was started in 1954 in Sudbury, Ontario as a message center. They provide burg, fire monitoring, environmental, VoIP 911 and Telematics. They are the largest VOIP 911 Dispatch center in Canada. Additionally, they provide 411, 611, 711 and Dial O services in their ULC central station. www.northern911.com Price’s Alarms Systems, LTD. – Victoria, BC, Canada Price’s Alarms is a fourth generation family owned business providing security alarm services for over 100 years, originally as a locksmithing service. They serve all of Vancouver Island and The Greater Vancouver area and elsewhere throughout western Canada and continues to add more branches. Price’s Alarms also operates its own Systems division that specializes in state of the art access control and CCTV solutions and intercoms in both commercial and residential communities. Services include fire and burg, video, access control, elevator and flood monitoring, lone worker and more. ULC listed www.pricealarms.ca Security Central – Novi, MI For over 35 years, Security Corporation has provided seamless security integration to businesses, institutions and high-end homes throughout the Midwest region. The family owned and operated company was founded by Robert Holloway in 1974, and children Rob II, Jana and Randy have operated it with pride since 1998. They have a UL-listed central monitoring station in Novi, Michigan and specializes in monitoring high value assets. www.securitycorp.com
The Mechanic Group, Inc. The Mechanic Group was founded in 1989 to offer Security Guard companies an alternative to insurance coverages with high rates and premiums, along with specific kinds of coverage that simply weren’t available at the time. Today they are the leading private security insurance provider to Security Guard, Private Investigation, Intelligence, Electronic Security, Alarm and Background Screening firms in America, and also the leading MEGA writer for the Private Security Industry. www.mechanicgroup.com
Proprietary Members Pacific Gas and Electric Company – San Francisco, CA Pacific Gas and Electric Company, incorporated in California in 1905, is one of the largest combination natural gas and electric utilities in the United States. Based in San Francisco, the company is a subsidiary of PG&E Corporation. There are approximately 20,000 employees who carry out Pacific Gas and Electric Company’s primary business—the transmission and delivery of energy. The company provides natural gas and electric service to approximately 15 million people throughout a 70,000-square-mile service area in northern and central California. Service area provides energy to 5.1 million electric customer accounts and 4.3 million natural gas customer accounts. www.pge.com
(See CSAA New Members, page 38) Spring 2014
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CSAA NEW MEMBERS, from page 37
CSAA New Members
CSAA is proud to welcome the following new members. HEB Grocery – San Antonio, TX Heb, started by Florence Butt opened the C.C. Butt Grocery Store in Kerrville, Texas with an investment of $60. Today, they are the largest grocery chain in Texas and have many operations in Mexico under the brand name of Mi Tienda. In 2006, they were named Retailer of the Year by Progressive Grocer Magazine which is award on the criteria of industry contribution, leadership, achievements with social responsibility and sustainability, community leadership, executive stewardship and corporate culture, including Excellence in Education Awards to educators who are the best of the best. The Proprietary Central Station is UL listed, and monitors access control, temperature, transportation and more. www.heb.com
Consultant Member Comfra ComFra has more than three decades of sales, marketing and technical experience in the security industry and provides development and training in all three areas. They provide a gateway to company growth through sales lead generation, sales skill knowledge and will develop new marketing strategies that are multilingual. www.comfra.net.
Member Online Portal CSAA International is pleased to announce the CSAA International Member Online Portal which provides access for membership information, committee status, registering for events, and purchasing publications offered by CSAA. Through the portal, members can view, edit, register and purchase events through the online shopping cart, as well as view company information. For more information, visit www.csaaintl.org/csaa-onlineportal.
Spring 2014 Advertising Index The Central Station Alarm Association (CSAA) International thanks the following advertisers for their generous support. ADVERTISER
PAGE NUMBER
ADVERTISER
PAGE NUMBER
Altronix...............................Page 19 www.altronix.com
DMP.............................Pages 12-13 www.dmp.com
Axis Communications........Page 23 www.axis.com
DSC/Sur-Gard.....................Page 40 www.dsc.com
Bold Technologies...............Page 5 www.boldgroup.com
Honeywell............................Page 2 www.honeywell.com/security
DICE Corporation.................Page 3 www.dicecorp.com
MAS.......................................Page 7 Micro Key Solutions...........Page 25 www.microkey.com
ADVERTISER
PAGE NUMBER
NAPCO Security Technologies .............................. 39 www.napcosecurity.com The Mechanic Group...........Page 9 www.mechanicgroup.com For more information about advertising opportunities, contact the CSAA Marketing and Communications Department at communications@ csaaintl.org or 703-242-4670, ext. 16.
The Dispatch is published quarterly by the Central Station Alarm Association (CSAA) International. Send address changes to: CSAA, 8150 Leesburg Pike, Suite 700, Vienna, VA 22182; or to membership@csaaintl.org. Subscription policy: Individual subscriptions are available without charge to CSAA members. Back issues of the Dispatch are obtainable for $10, if available. CSAA International does not provide legal advice, business advice or any other kind of advice that should be relied upon in making business decisions, and does not assume and hereby disclaims any liability to any person or company for any loss or damage caused by errors or omissions in the material contained herein, regardless of whether such errors result from negligence, accident or any other cause whatsoever. Printed in the USA.
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Spring 2014
Spring 2014
CSAA Dispatch • www.csaaintl.org | 39