CSAA Dispatch Spring 2016 by The Monitoring Association

THE ESSENTIAL CONNECTION

INTERNATIONAL CENTRAL STATION ALARM ASSOCIATION

SPRING 2016

Standards Mean Excellence in the Alarm Industry “Standard:” something established by authority, custom, or general consent as a model or example.

he issue of industry standards was named one of the most critical for CSAA at the 2015 Long Range Planning meeting and is a central focus of the CSAA “Voice of the Customer” initiative. The CSAA Standards Committee promotes and produces standards to help guide alarm companies in operating their central stations within ANSI guidelines. Its efforts benefit CSAA members and the industry as a whole. Why are standards important? “Standards give installers, monitoring companies, manufacturers and

ultimately the consumers ‘grounding,’ to use an electrical term, and at the same time lift these companies above

Annual Meeting preview—see page 16

those not following standards,” said Louis T. Fiore, immediate past chair of the CSAA Standards Committee. “Be it NIST, IEEE, CSAA, NFPA, UL or other standards bodies, following a standard faithfully gives these companies a level of assurance. It is important to know that these standards have been arrived by consensus among a balanced group.” Requests for new standards or for revisions of existing standards may be submitted to the committee from member organizations, individuals or non-members. “We cannot and should not write a standard for everything lest we stifle creativity,” noted Fiore. “As an engineer, I know the value of standards when they are required, and when it is time to let ingenuity, innovation and creativity run its course. Through my years in the security industry, I have been involved with new technologies being incorporated in existing standards after some level of maturity. I have always found a particular sense of satisfaction with that process. But if you over-standardize, you lose Continued on page 14

CALENDAR

IN THIS ISSUE

ESX 2016 June 8-10 • Ft. Worth, TX

Industry Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

CSAA News

CSAA Annual Meeting October 20–26 • Marco Island, FL

President’s Note . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

CSAA Member News . . . . . . . . . . . . . . . . . . . . . . . . . 22

Executive Director’s Column . . . . . . . . . . . . . . . . . 6

Regulatory Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

CSAA Fall Operations Management Seminar November 13-15 Spring 2016 • Union, NJ

ASAP Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 AICC Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 ESX Preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Online Training Grads . . . . . . . . . . . . . . . . . . . . . . . . 32 Five Diamond Companies

. . . . . . . . . . . . . . . . . .

Advertising Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 www.csaaintl.org • CSAA Dispatch | 1

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CSAA Executive Committee President Pamela J. Petrow, Warrendale, PA First Vice President Joe Nuccio, Beltsville, MD Secretary Graham Westphal, Pacheco, CA Treasurer Ivan Spector, Montreal, Quebec, Canada Acting Immediate Past President Bob Bean, Honolulu, HI Executive Director Jay Hauhn, Vienna, VA

CSAA Staff

PRESIDENT’S NOTE Dear Fellow CSAA Members, 2016 is shaping up to be an important year for CSAA! We are just a few weeks past our Long-Range Planning meeting, and already initiatives and actions begun at that gathering are underway. I’d like to thank all the members who volunteered their time to attend the “LRP” in Charleston. We started with the question, “What must CSAA look like in five years?” This led to lively discussions about who our members are now and who they will/should be in the future, as well as to consideration of our mission and vision going forward. We agreed that there are three crucial areas CSAA must support: ■■ ■■

Executive Director Jay Hauhn Sr. Vice President of Finance and Administration Madeline Fullerton McMahon Vice President of Meetings and Conventions John S. McDonald Vice President of Membership and Programs Rebecca (Becky) Lane Vice President of Marketing and Communications Elizabeth Welsh Lasko Vice President of Education and Training Julie N. Webber IT and Accounting Coordinator Dympna Williamnson Member Services Coordinator Malory Todd

■■

Technology Education Standards

Of course, government relations/lobbying, and the activities of the AICC, continue to be critical to the association. The group agreed that our lobbying efforts are connected to all three of the above-identified focus areas. You can read updates on our activities in all these areas in this issue of Dispatch. We had extensive discussions about the CSAA Five Diamond program, ASAP, PPVAR, and our volunteer committee structure, as well as continued collaboration on the CSAA Bylaws update. Look for updates in the coming weeks and months on all these topics. It’s already time to make your travel and housing arrangements for the CSAA 2016 Annual Meeting, which will be held October 22-26 in Marco Island, FL. The daily schedule is already online at csaaintl.org/2016am, and our education sessions will be announced soon! (Conference registration will open later this spring.) The Marco Island Marriott Beach Resort has plenty of rooms at reasonable rates, in an easy-to-access domestic location built for networking and learning. Also at csaaintl.org/2016am, you can watch a video of glowing testimonials from attendees of the 2015 Annual Meeting. I am really looking forward to sharing an even more valuable engagement experience with you in 2016. Meanwhile, I hope to see many of you at ESX 2016 in Fort Worth, TX, in June. See page 12 for the schedule of association activities as well as information on the terrific education program and exciting expo we have planned for this summer. Thank you for your membership and your continuing support!

Best wishes to all,

Pamela J. Petrow President, CSAA International

Find program and registration information for CSAA events at csaaintl.org

4 | CSAA Dispatch • www.csaaintl.org Spring 2016

Spring 2016

www.csaaintl.org • CSAA Dispatch | 5

EXECUTIVE DIRECTOR’S REPORT

Why CSAA Needs a Strong Technology Effort By Jay Hauhn

t January’s Long Range Planning meeting, members identified technology as one of the most important focus areas for CSAA. It’s time to formalize this identification into action.

Why does CSAA need a technology initiative? The current rapid advancements in technology impact member businesses like never before. Technology is in the news every day. An association resource that provides technology education will assist members in showing their customers that they are technologically competent. It will enhance members’ abilities to be a valuable technology resource to their customers. Example: A security manager is exposed to an emerging technology on television or the internet. He wonders if that technology will solve a security problem he has. That customer’s perception of an alarm company will be enhanced if the alarm provider is knowledgeable about the technology and able to answer the customer’s questions. To be seen as technologically competent, the member company must be able to: ■■ ■■

■■

offer means to deploy the technology, or

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creates technology white papers for internal as well as customer-facing use.

Technology readiness can be divided into three categories: 1. Truly emerging technology ■■

Still in R&D phase, or early adopter state

■■

Example: Facial recognition right after 9-11

2. Mature technology ■■

Wide deployment outside physical security world

■■

Use in security products is emerging

■■

Example: The first IP cameras

3. Innovative Technology ■■

■■

Early adoption is near simultaneous in commercial spectrum and security space Example: Cloud computing

explain that the technology is not currently deployable, or,

Technologies that fall into all three of these categories have an impact on member businesses.

offer other lower risk technologically safe solutions that solve the problem.

More often than not, it is CSAA associate members that are most knowledgeable about technology trends. A CSAA technology committee offering another means for associate members to interact with regular CSAA members, showing their innovations and relevance in a rapidly-changing environment, is a “win-win” for all members.

CSAA will be a successful technology resource for its regular members if it: ■■

■■

assists in staying current with technology trends enhances customer perception of a member company as being technologically savvy enables a differentiator for members over nonmembers

Technology learning scenarios could include emerging technology webinars, technology deployment webinars, and even beta and pilot testing.

helps member company manage risk associated with early adoption of a technology

The proposed CSAA Technology Committee would be a resource for regular members to learn about technologies that impact their businesses and a conduit for associate members to provide early awareness to our members of technologically-innovative new products and services.

separates “bleeding edge” deployment from “leading edge” deployment

Interested? Send your reaction and comments to jhauhn@csaaintl.org or tweet me at @csaahauhn.

shows member company employees that their employer is staying technologically relevant

6 | CSAA Dispatch • www.csaaintl.org Spring 2016

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ASAP UPDATE

ASAP® Developments in Florida, North Carolina and Arizona Boca Raton is the First Connected PSAP in Florida Vector Security, Rapid Response, and Monitronics went operational in production with Boca Raton in December, the first ASAP implementation in the state of Florida. They were followed by Affiliated, Protection One, and Guardian in early 2016, and by ADT on March 1.

tomer satisfaction.” The Metro Guilford 911 administration and local media collaborated to inform local citizens of the benefits of the new service.

In January, Vivint was the latest national alarm company to go live with ASAP®. “We are excited to be live with our first PSAP—Richmond, VA,” said Amy Becht, Vivint Director of Central Stations. “We plan on steadily adding additional PSAPs in the coming weeks.”

In January, CSAA Executive Director Jay Hauhn and ASAP consultant Bob Turner met with Arizona Alarm Association and several local PSAPs to discuss growing PSAP and alarm company participation in Arizona. Hauhn also met with Nlets leaders about ways to bring non-Law Enforcement PSAPs into ASAP.

“We are very pleased to announce that Vivint has completed testing and officially is live with ASAP messaging,” said CSAA President Pamela J. Petrow. “They join the ever-growing list of companies actively participating in this technology and further increasing our accuracy and speed at getting emergency information to the first responders.”

ASAP was launched in 2011 as a public-private partnership, designed to increase the efficiency and reliability of emergency electronic signals from central station alarm companies to PSAPs. ASAP utilizes ANSI standard protocols developed cooperatively by Association of Public Communications Officials (APCO) and CSAA.

On January 26, the Metro Guilford/Greensboro, NC PSAP officially went live with ASAP. “The addition of Guilford Metro 9-1-1 is a major project milestone and a win-win for the citizens and businesses of Guilford County, the City of Greensboro and the alarm industry,” said Bill Hobgood, ASAP Project Subject-Matter-Expert with the City of Richmond, VA, one of the two original ASAP pilot sites. “It is exciting to see PSAPs step up to take advantage of the benefits that the ASAP program offers, while generating greater cus-

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In Testing OO OO

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PSAPs in Testing or Implementation OO OO OO

OO OO OO OO OO OO

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8 | CSAA Dispatch • www.csaaintl.org Spring 2016

Spring 2016

www.csaaintl.org • CSAA Dispatch | 9

AICC REPORT

Preparing for a Telecommunications Act Rewrite is Top AICC Priority in 2016 By Louis T. Fiore

t our December 3, 2015 AICC meeting, John Prendergast reported on FCC proposed fines for RF radiation violations on rooftops against two communications companies. This, of course, evoked concerns by some in attendance about these issues regarding the security industry’s use of cellular and private wireless data radio systems, such as AES-Intellinet, CRN Wireless and cellular devices used by the alarm industry. This concern could be relevant at both customer locations as well as rooftops where IP links and repeaters are located.

■■

A local exchange carrier may not use data derived from alarm monitoring companies.

The full text is available in section 275 online at https://www.gpo.gov/fdsys/pkg/PLAW-104publ104/pdf/ PLAW-104publ104.pdf. Those involved in lobbying for the insertion of section 275 worked hard to make this happen. But telecommunications has radically changed since 1996. (In fact, the 1996 Act was nearly obsolete when signed by the President Bill Clinton.)

The bottom line is that because of their low power and duty cycle, it is virtually certain that most private wireless systems provided by AES-Intellinet and CRN Wireless meet all current FCC exposure requirements for protecting the general population, company employees or roof-top service personnel. Cellular RF exposure will be handled with another article.

My goal is that we begin early on developing a modernized version of Section 275 for inclusion in the rewrite of the Telecommunications Act. This new version will modernize and restate points 2 to 4 above and address the industry’s concerns that have arisen as telecommunications has evolved over the nearly twenty years since the Act became law.

Wireless system users should nonetheless review this matter as part of their equipment evaluation and purchase process. These data radios are compliant if used correctly, and in other cases, such as higher powered voice systems, relatively simple measures can render them compliant. Correct labeling of the radios and, for higher powered radios, proper RF warning signs and in some cases barriers can be important to guard against FCC violations.

When will we see a new Act? Much depends on the political process. As I write this, we do not know which Party will control the White House, and consequently the FCC, or the Senate after 2016. The House is likely to remain in Republican control. (This election cycle has been full of surprises and probably has a lot more in store for the nation.) A number of Members of Congress have publicly recognized the need to modernize the Telecommunications Act and hope to do so in the next Congress.

Find details on RF radiation issues at csaaintl.wordpress. com/2016/01/25/fcc-proposes-fines-for-rf-radiationviolations/. AICC will be focusing on the next Telecommunications Act and how it will affect the alarm industry. The Telecommunications Act of 1996 includes Section 275 which provides certain safeguards to the alarm industry. Briefly these are: ■■

■■

The Bell operating companies or affiliates could not engage in alarm monitoring services until February 2001. An incumbent local exchange carrier engaged in alarm monitoring services will provide other alarm companies the same communication services on nondiscriminatory terms and conditions, and not subsidize its alarm monitoring services either directly or indirectly, The FCC must provide for expedited consideration of complaints, and

Certainly there will be no movement on a Telecommunications Act in 2016 — a new Act will likely not happen until the Net Neutrality issue is finally resolved -- but will it be 2017, 2018, or beyond? Everyone agrees that the 2016 Act does not address the issues and concerns of the industry as it has evolved to today. The only question is when the demand for action will be sufficient to force Congress to act. When they do, my goal is to have our language in the initial draft. This will require our being active on the Hill throughout the process. AICC will shortly be drafting a new version of “Section 275” to include what is important to the heath and welfare of the alarm monitoring industry into the future. Louis T. Fiore is a Past President of CSAA (1997-1999) and currently serves as chair of the AICC. See page 26 for a full regulatory report.

10 | CSAA Dispatch • www.csaaintl.org Spring 2016

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Explore. Exchange. Expand. Evolve. ESX 2016.

he Electronic Security Expo (ESX) announced its educational lineup for ESX 2016 that will be held in Fort Worth, Texas in the Fort Worth Convention Center, June 8-10. ESX continues its tradition of offering an unparalleled educational program for dealers, integrators and monitoring companies in the electronic security and life safety industry. Relevant topics on leadership, sales, operations, customer experience and technology, covering strategy to implementation, will be delivered by business and industry experts in a unique peer-to-peer exchange. From best practices and interactive discussions, to fresh ideas, these sessions will inspire attendees to adopt new ideas, implement change within their organizations, and gain the necessary business intelligence and skills to remain competitive. The sessions are organized into four content rich tracks: Maximize Your Central Station; Run Your Company; Grow Your Business; and Rethink the Future. Of particular interest to CSAA members, Maximize Your Central Station, sponsored by Sur-Gard, zeroes in on next-gen monitoring technologies, services, and management techniques that will deliver meaningful services and expectations for dealers and integrators as well as their end users.

lly invited to s are cordia er b em m A CSA ESX 2016 it Booth at ib xh E A A S Visit the C , of Directors AA Board S C r u yo t Mee f ers and staf other memb s, er ad le e committe 9 June 8 and 600 Hall Booth it ib xh E X ES

CSAA MEETINGS at ESX MONDAY, JUNE 6 3:00 pm - 4:00 pm ASAP, Marketing & Communications, Education/Legal Affairs, Government Relations/PSLC 4:00 pm – 5:00 pm Joint Membership/NRTL/5-Diamond, Standards, Associate Member Advisory 6:30 pm – 9:00 pm Board Dinner TUESDAY, JUNE 7 8:00am – 12:00 pm Board Breakfast and Meeting 2:00 pm – 3:30 pm CSAA General Membership Meeting 3:45 pm – 5:00 pm CSAA Proprietary Council, CSAA Contract Council WEDNESDAY, JUNE 8 4:30 pm – 6:00 pm CSAA New Member Reception Booth 600 All association meetings will be held at The Fort Worth Convention Center

The conference program is highlighted by two powerful keynote speakers. Nicholas Webb is a world-renowned business and technology futurist, author, award-winning innovator and strategist. He helps organizations understand how to remain relevant in a fast-moving and hyper-connected environment. And, back by popular demand is Dr. Alan Beaulieu, principal of ITR Economics and one of the country’s most informed economists, who will share his invaluable insights on the future of the economy. Entertaining, insightful and relevant, Beaulieu’s passionate presentations always include audience specific, action-oriented economic forecasts that impact the current and future business plans of entrepreneurs, owners and executives. For program details and to register, go to ESXweb.com. Take advantage of the Super Saver rate by registering before April 30. Group discounts for 3 or more attendees from the same company are available.

12 | CSAA Dispatch • www.csaaintl.org Spring 2016

ESX 2016

ESX SESSION SPOTLIGHT

De-Stressing Your Central Station is an Art to Practice

ealing with critical monitoring decisions 24/7 is “just another day on the job,” but excessive stress can adversely affect productivity and impact the health of your team. The first step in identifying harmful stress levels requires the ability to recognize the signs and symptoms before they escalate to damaging stages. Then, implementing the right stress management techniques and providing a healthy work environment are key to retaining talented operators and maintaining the high quality of your monitoring services.

Lela Panagides, CEO/Founder of Leap Into Leadership, will present “The Art of De-Stressing Your Central Station” at ESX. Below, she shares why CSAA members won’t want to miss these two sessions. So what is a “stressed central station?” Central station personnel work in an unpredictable, fast-changing, and complex environment. Response procedures can vary tremendously. Accuracy, speed, and clear decision-making are critical to success. The close work stations in windowless rooms, the long, sedentary shifts, and the frequent and unpredictable interactions with alarms all create stress. Maintaining situational control requires a high level of vigilance, cognitive processing, and rapid and accurate decision-making. Adding to the operational stressors of the job can be extraneous factors such as extreme weather, frustrated callers, and late or no-show co-workers. What can we expect from your sessions, “The Art of De-Stressing Your Central Station?” Everyone can benefit from stress management training, but central station personnel are in a profession that requires constant readiness and vigilance. Managers need training specifically designed to help them diagnose and manage the acute and sustained stress that is part of the job for their personnel. I’ll share new, neuroscience-based training techniques that offer practical insight and tools that can reduce employee stress and boost overall health and performance. Currently, training for central station operators focuses on teaching tactical and procedural aspects of the job to ensure that operators understand how to respond correctly to alarm signals. I will go a step further and share critical self-care skills operators need to be highly productive and successful.

Spring 2016

Do you have a special interest in this area? I have a long background working with people in highly stressful fields such as road construction, health care, and law enforcement, as wells as with Fortune 500 executives. I think that individuals who help protect people and property (like central station managers and operators) deserve to have the same high-quality training as world-class organizations. What do you hope CSAA members will take away from your presentation? I will help supervisors and central station leadership re-connect with the reason they entered the field of safety, security, and customer service management and provide tools to help them maintain that clarity of purpose in the midst of an increasingly challenging and stressful profession. The sessions will focus on how to develop and implement strategies to better equip central station managers to handle the challenges they and their operators face, regardless of the situation encountered. The program will be much more extensive, but one simple example would be learning basic mindfulness techniques — the ability to know what’s happening in your head at any given moment without getting carried away by it. Implementing these tools and strategies will go a long way to creating a central station that will thrive. Lela Panagides, MBA has provided management, leadership, learning and development, and organizational change consulting for some of the most admired global companies. In her current position as CEO of Leap Into Leadership, a leadership consulting firm, she provides clients with real world solutions to individual, team, and organizational challenges with the aim of elevating performance at all levels.

www.csaaintl.org • CSAA Dispatch | 13

STANDARDS continued from page 1 innovation. Knowing when is the key here.” In the matter of security of both life and property, there must be certain aspects of uniformity of response and protection, he said: “This is to avoid the chaos that might be rampant if no standards are in place.” “Why should we, as CSAA members, care about standards?” said CSAA Standards Committee Chair Steve Shapiro, vice president of industry relations for ADT. “For one thing, promoting and adhering to standards is a way that, as an industry, we put our best foot forward to the public and to first responders.” “I’ve been indirectly involved with standards since joining the industry ten years ago,” said Shapiro, who assumed the position of committee chair late last year. “Watching how NFPA 72 (the National Fire Alarm and Signaling Code) evolved since 2010, for instance – I’ve seen how my own company has had to understand and work within the changes.” One of the first challenges for the new committee chair will be creating a Remote Station Standard, up until recently overseen by ESA. “I’m very pleased that Rick Simpson of Vector Security, who is the subcommittee chair of this standard, has quickly moved forward with CSAA staff

Standards and Litigation

on the process of creating a Remote Station Standard,” said Shapiro. “We’ll soon be reporting on the results of his efforts.”

security and fire alarm systems. This review was the last as committee chair for Fiore. “I have chaired the CSAA Standards Committee for many years, and SIA’s standards committee for many years before that,” he said. “It’s been a labor of love, though not without its challenges! It is time now for me to move on and let others pick up the challenges for CSAA.”

In other recent standards developments, the final comments period for the review of CSAA CSAA Standards Committee CS-V-01, the Alarm Chair Steve Shapiro Confirmation, Verification and Notification Procedures Standards, was just New chair Shapiro is already looking completed in January. The review was ahead. “No matter who we are as undertaken due to new technologies members — monitoring companies, and successful efforts to reduce software providers, manufacturers, false alarms. This standard defines dealers — we are going to be affected methods by which false dispatches by standards. We’re all involved,” he can be greatly reduced — with said. “That’s why it’s imperative that the intent to increase efficiencies CSAA takes a role in making sure the by reducing costs and eliminating standards are current. And right now, wasteful efforts associated with we should already be looking at 2017, potential false alarms. It is to be used 2018 and beyond.” by alarm monitoring facilities and by state and local units of government Shapiro noted that the Standards in their development of consistent Committee is actively seeking new administration criteria for alarms. members to assist with the CSAA, This standard, adopted by various UL, and NFPA standards currently states and local units of government, under review. “We need enough recognizes the lifesaving benefits volunteers to keep the review process provided by professionally-monitored moving quickly,” he said. “If you can volunteer 1-2 hours a month, please consider joining this committee. The more folks step up, the more we can accomplish!”

One byproduct of adopting standards becomes apparent should an alarm company get involved in litigation. Fiore recounted that in a number of trials in which he had participated as an expert witness for alarm companies, “the other side played with the facts, often fabricating an alternate reality. But the alarm companies involved were exonerated because they followed the appropriate standard.”

Contact membership@csaaintl.org to volunteer. For an overview of how standards in the security industry are developed and work, check out “Standards: The Superglue that Binds Security Systems Together” by CSAA Standards Committee member Steve Surfaro: http://www.securityinfowatch.com/ article/12026739/axis-steve-surfaroexamines-how-standards-serve-as-thesuperglue-that-binds-security-systemstogether

14 | CSAA Dispatch • www.csaaintl.org Spring 2016

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CSAA NEWS

oin your alarm industry colleagues in spectacular Marco Island, FL for the 2016 CSAA International Annual Meeting. Last year’s Annual Meeting garnered rave reviews from attendees, many of whom are already planning to attend the 2016 meeting in October. Don’t miss your chance to participate in this year’s outstanding educational offerings and extensive networking opportunities! “I found my first CSAA Annual Meeting to be a valuable networking and education experience,” said Joey Rao-Russell, President & CEO, Kimberlite Corporation. “It was great to be able to interact with so many committed members of our industry in an open dialogue of collaboration. I’d encourage all CSAA companies to be represented in 2016!” Education sessions (October 24-26) will focus on critical issues and challenges facing the monitoring industry, including workforce development, executive management, technology updates, and telecomm issues. You’ll also enjoy networking opportunities at events including: ■■

■■ ■■

Opening Reception and always-popular “Theme Night” AHJ Luncheon President’s Reception and Dinner/Dance

■■

Presentation of Stanley C. Lott Award

■■

Optional tennis tournament and special tours

Hotel block now open! The Marriott Resort Marco Island in southwest Florida is on the Gulf of Mexico, just 55 minutes from the Southwest Florida International Airport (RSW) or a short ride from Naples, FL. Visit csaaintl.org/2016am/ for our special reservations link, or call 1-800-GET-HERE (1-800-438-4373) if you wish to book in person with the Marriott Resort Marco Island in-house reservations department. Don’t miss this important industry event where you will make valuable connections and take home actionable information that will advance your business. Register at csaaintl.org/2016am/.

Sponsorships are available! Contact John McDonald, CSAA Vice President of Meetings, at: meetings@csaaintl.org or 703-242-4670, ext. 17.

Preliminary Schedule (Subject to Change) Saturday, October 22 8:00 am–1:00 pm Board of Directors Meeting 1:15 pm–2:45 pm Executive Committee Meeting 6:30 pm–10:00 pm Board and AHJ Dinner Sunday, October 23 9:30 am-11:45 am Committee Meetings 6:00 pm–8:00 pm Welcome Reception/ Buffet Monday, October 24 Theme: Business Management 8:30 am–10:00 am AHJ Representatives Breakfast (AHJs Only) 8:30 am–1:00 pm General Business Meeting/Keynote/ General Session

1:00 pm–3:00 pm AHJ Open Forum and Luncheon 7:00 pm–10:00 pm Theme Night Reception/ Buffet Tuesday, October 25 Theme: Performance Management 8:30 am-1:00 pm Education Sessions 2:00 pm–4:00 pm Tennis Tournament Evening Open for Private Entertaining Wednesday, October 26 Theme: Technology 8:30 am 1:00 pm Education Sessions 6:00 pm–10:00 pm President’s Reception and Dinner/Dance View a complete preliminary schedule, including registration and spouse programs, at csaaintl.org/2016am/.

16 | CSAA Dispatch • www.csaaintl.org Spring 2016

INTRUSION, ACCESS, VIDEO & AUTOMATION IN THE CLOUD You can fully manage your intrusion, access, video, and automation systems from a simple interface on your phone, tablet or browser. Everything in one place at an affordably low price. For more information go to dmp.com/accesscontrol.

VISIT US AT ISC WEST IN LAS VEGAS | APRIL 6-8, 2016 BOOTH #23089

Spring 2016

www.csaaintl.org • CSAA Dispatch | 17

CSAA NEWS continued from page 16

Volunteers Collaborate to Update CSAA Online Training Over three days in February, members of the CSAA Education Committee met at the CSAA office to review and update the CSAA Level One online training course. Updating this course is a high priority for the committee in 2016. “Education and training is so important to the industry and to every company,” said Laurie Mitchell, Operations Director for Siemens Building Technology, a CSAA Five Diamond-certified company. “Keeping training programs current with technology and other changes is challenging, but critical to the success of our operations.” Siemens was joined by Kate Brickner, Corporate Trainer, Vivint; Mary Jo Lakhal, Senior Program Manager, West Safety Services; and Caryn From left: Mary Jo Lakhal, West Safety Services; Caryn Morgan, Bold Technologies; Morgan, Operational Excellence Specialist, Bold Laurie Mitchell, Siemens Building Technology; Julie Webber, CSAA; Kate Brickner, Technologies, meeting in the Alarm Industry Vivint. Photo by Elizabeth Lasko Museum conference room with CSAA Executive Director Jay Hauhn and CSAA Vice President of Education we’ve proceeded, we’ve all gotten on Julie Webber. In addition, Michael Gelvin, Assistant Central the same page, started speaking the Station Manager, United Central Control, participated by same language, and the result is going phone. to be a much-improved training tool for central stations.” “It was great to gather face-to-face with a group of dedicated subject matter experts from different companies to work “Without the support of the industry, on such an important project,” said Lakhal. “We tackled the we would not be able to bring together course module by module to shape the Level One training a team of learning professionals to tackMIchael Gelvin into a current representation of our industry. It was exciting to le this major revision,” noted Webber. incorporate important technology trends in the industry like “Their efforts will benefit CSAA members and our industry ASAP to PSAP and IoT.” overall.” “The collaboration over the last few days has been excellent. We really needed to meet in person to get this project done,” continued Mitchell. “The first module took the longest. As

More than 20,000 people in 30+ countries have registered for CSAA Online Training. The new Level One course is planned to launch in May. Watch for updates from CSAA.

2016 CSAA Excellence Awards Is your company and your staff the best of the best? Get recognized for your efforts and success throughout the industry by applying for a 2016 CSAA Excellence Award. Sponsored by SDM Magazine, these awards recognize outstanding FM Global, Intertek/ETL or UL-listed central stations and their exemplary personnel. Categories are: ■■

CSAA Central Station of the Year

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CSAA Central Station Manager of the Year

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CSAA Central Station Operator of the Year

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CSAA Central Station Support Person of the Year

CSAA Central Station Excellence Awards

2016

Winners receive extensive recognition in SDM and CSAA Dispatch and acknowledgment in a special ceremony at ESX 2016. Entry deadline for 2016 is March 25. For more information, visit csaaintl.org/csaa-excellence-awards/.

18 | CSAA Dispatch • www.csaaintl.org Spring 2016

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www.csaaintl.org • CSAA Dispatch | 19

CSAA NEWS continued from page 18

NEW! Security Industry Calendar Powered by CSAA

■■ ■■

Listing on the CSAA website and in CSAA Dispatch. Verification of status to the public when asked to vouch for your alarm company.

How many times have you been planning a meeting or scheduling travel, and wished you could view a year’s worth of industry events along with public holidays and religious observances all in one place?

A complete list of CSAA Five Diamond members is posted at csaaintl.org/csaa-five-diamond-central-stations. See page 38 for the newest companies to obtain or renew status.

Now you can! CSAA has launched the Security Industry Calendar, a resource for all members of the security industry. You can view events:

2016 CSAA Five Diamond Monitoring MARVEL Award

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by day, week, month

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in a list

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by event category

Industry members can contribute towards making this calendar a resource for the entire industry by submitting meetings and events of interest. Check it out at www.securityindustrycalendar.com.

2016 CSAA Fall Operations Management Seminar 2016 “Fall Ops” is scheduled for November 13-15 and will include a tour of Affiliated Monitoring, an ASAP-active, CSAA Five Diamond-certified monitoring center, in Union, NJ, near Newark Liberty International Airport. Registration and housing details will be posted soon.

MONITORING MARVEL Want to see your company recognized for your Five Diamond status? How about featured in Security Sales & Integration and in CSAA Dispatch, and spotlighted at this summer’s ESX 2016? Apply now for the CSAA Five Diamond Monitoring MARVEL Award! Sponsored by SSI and CSAA, this program recognizes CSAA Five Diamond companies that have used that designation to advance themselves in the market. Find more information and apply at csaaintl.org/csaa-awards/. Deadline: April 15.

CSAA Five Diamond Certification/Renewal Period Now Open ®

CSAA is now accepting applications and renewals for the CSAA Five Diamond Program. 2015 certifications expire on April 30.

“We are exploring what we can do to bring even more value to this prestigious program,” said CSAA Executive Director Jay Hauhn. “Our CSAA Five Diamond committee is reviewing all components to make recommendations.” In addition, this year the application/renewal process has been streamlined; all application materials and payments can be completed online.” CSAA Five Diamond status gives alarm companies a competitive edge. CSAA provides support and resources to help certified companies publicize their status, including: ■■

Online Marketing Tool Kit.

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Annual CSAA Five Diamond logo usage license.

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Opportunity to apply for the CSAA Five Diamond MARVEL award and CSAA Excellence awards and to host the Fall Operations Management Seminar.

20 | CSAA Dispatch • www.csaaintl.org Spring 2016

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| 21 Focus on running your business while we handle the alarm www.csaaintl.org • CSAA Dispatch telecommunications

Spring 2016

CSAA Member News CSAA International is pleased to bring you the following news from and about CSAA members. Send your news items and announcements to communications@csaaintl.org.

Joe Hurst Advances to DMP Senior Vice President Digital Monitoring Products (DMP) has promoted Joe Hurst to Senior Vice President. In his new position, he will have oversight over all domestic and international sales and corporate legal affairs. He will continue to lead the company’s legal team in negotiating and advising DMP on issues that impact the organization, and will also oversee all sales activities, both in the U.S. and internationally. “Joe’s years of experience in our industry, both in the U.S. and international markets, combined with his law degree and corporate experience, make him a valuable contributor toward our goal of increasing market share,” said Rick Britton, DMP owner and president. Hurst joined DMP in 2013 as President of DMP International, responsible for identifying and recruiting new authorized dealers and facilitating product approvals related to sales outside the United States. His industry involvement includes serving on the board of Directors for the Security Industry Association (SIA), including two terms as president, and he is the recipient of SIA’s Lippert Award.

DMP Appoints Jamie Brennan to National Accounts Sales Group Digital Monitoring Products (DMP) has named Jamie Brennan to its national account sales team as a Director of National Accounts. In his new role he will manage and service large national account customers in North America. Brennan will assist in developing and executing the organization’s sales strategies as it applies to key long time National Account Partners. Before coming to DMP, Brennan was the Director of Products and Solutions - Electronic Security at Diebold, where he directed management and support of the company’s electronic security product and service offerings. Prior to

that, he was Vice President of Commercial Sales for Protection One, where he provided strategic leadership to the national, commercial sales team, creating consistent sales growth.

Per Mar News and Promotions Brian Duffy, President of Electronic Security for Per Mar Security Services, has joined the NetOne Board of Directors. The objective of this organization is to speak with one voice to the industry, share one vision of continuous innovation, and stand behind one goal — maintaining the highest standards of operating excellence for Charter Shareholder companies throughout the US and Canada. These companies collectively represent the 4th largest security company in the United States. Brad Duffy, President of the Security Officer Division for Per Mar Security Services, has become the 3rd VP on the NCISS Executive Committee and Board of Directors. NCISS is considered the National Voice of Private Investigations and Security. Their main function is to monitor legislative and regulatory activities affecting the investigations and security industry, as well as develop and encourage high standards of professional conduct. Brian Ciasnocha was promoted to Director of Sales for the Electronic Security Division of Per Mar Security Services. Ciasnocha has been with the company since October of 2014, as a regional sales manager. Ciasnocha will lead sales managers and sales teams spread throughout Per Mar’s 11 branch offices. Per Mar Security Services installs and services electronic security systems and provides security officer service throughout the Midwest out of 23 branch locations.

22 | CSAA Dispatch • www.csaaintl.org Spring 2016

Thank you Video Escort

We’d like to use this as an opportunity to thank our monitoring center partners for the confidence they have shown in leveraging Cloud-based Monitoring Services to offer new video monitoring services including Live Intervention, Video Verification, Virtual Guard, Virtual Assistant, Smart Notification and Customer Traffic Report. If you’re not yet a partner, now is your chance – for a limited time, start-up fees and monthly minimum requirements are waived. Contact security.cloud@bosch.com for more information.

Bosch_ST_AD_DispatchMagazine.indd 1

Spring 2016

22.02.2016 13:59:03

www.csaaintl.org • CSAA Dispatch | 23

CSAA MEMBER NEWS

MKS Showcases Major Growth for Key Departments Stephen Kovacsiss (pictured) has been promoted to Technical Support Manager. He brings many positive attributes including technical expertise, and extensive industry and MKS product knowledge. In addition, Ron Medina has been promoted to Assistant Manager of Technical Support. Medina has been with the support department for 8 years where he has served as the Senior/Tier 3 Technician. The technical support department also added Enoc Torres to the central station tier support and Jennifer Vazquez to the accounting tier support. These recent additions to the support team will help MKS to continue to provide a top level of product support to their customers. Kevin McCoy, Dennis Dean, and Frank Hufty have joined MKS as Senior Software developers. The three new developers will look to make an immediate impact on the development process for MKS’ Millennium Management and Monitoring software products. “Our development and support departments are the back-

bone to what makes MKS great. We are very excited with the additions to both departments and the impact they will have to our company as we continue to grow,” stated MKS President Victoria Ferro.

Wayne Alarm’s Paul Silva Named to NFPA Committee The National Fire Protection Association has appointed Paul Silva, customer service manager for Wayne Alarm Systems, as the Central Station Alarm Association’s voting member to their NFPA 72 Supervising Station Systems Committee, according to the Lynn Daily Item. This NFPA Supervising Station Committee formulates the necessary codes to formalize regulations and laws by states and countries worldwide to minimize the possibility and hazards of fire and other life safety risks. With more than 31 years of experience at Wayne, Silva has been designing fire systems for company installers, sales consultants and fire officials, as well as consulting and training those same individuals in best industry practices. He is also a past president of the Massachusetts Systems Contractors Association, active in ESX Electronic Security Association affairs, and is the senior instructor and trainer for Wayne Alarm Systems technical department.

CSAA New Members CSAA is proud to welcome the following new members to the association family: ASSOCIATE MEMBERS

INTERNATIONAL MEMBER

Brivo, Inc. Bethesda, MD

Mytrex, Inc South Jordan, UT

Hawkeye Electronic Security Limited Kingston 5, Jamaica

Brivo Inc. is a worldwide leader of cloud-based physical access control and video surveillance systems that focuses on identity management. A SaaS company and security systems provider for organizations that need to protect buildings and facilities, Brivo provides scalability and centralized security management for global enterprises for small and medium business customers including hospitals, education, government and retail. www.brivo.com

Mytrex’s main business function is to design and manufacture a series of PERS products that can be used worldwide. Mytrex’s systematic approach to designing PERS is unique: using vast experience and knowledge gleaned from designing not only PERS, but also the monitoring software and hardware that is used to monitor PERS. www.mytrexinc.com

Hawkeye Electronic Security Limited is a leading provider of electronic security systems and service in Jamaica, offering full service, from system design to installation for residential and commercial applications, plus free security audits and surveys, along with prompt and reliable after sales service. Hawkeye introduced Rapid Response Bases, strategically located in neighborhoods, to provide faster response. www.hawkeyejamaica.com

24 | CSAA Dispatch • www.csaaintl.org Spring 2016

UL827 Certification Requirement Decisions

Securing commercial liability insurance does not need to be an alarming experience!

In January, UL published two Certification Requirement Decisions (CRDs) that facilitate acceptance of contemporary technology and business practice in the professional monitoring industry. Collectively, they: ■■

■■

Provide requirements that address virtual technologies so they can be used to help provide resilient, economically feasible delivery of services

For over 40 years, CoverXSecurity has been an industry leader for: Security Guards  Private Investigators Alarm Operations  Fire Suppression/Safety

Recast automation system resiliency requirements in performance terms, enabling industry to make use of the latest technologies without the need to change prescriptive solutions enumerated in a Standard Provide a framework for collaborative partnering and resource sharing between service providers that leverages the latest NIST Cloud Computing recommendations

Publication of these CRDs gives UL’s customers immediate compliance options – essentially a parallel path to compliance. They express UL’s interpretation of the intent of current requirements in a manner that may be more conducive to application in contemporary monitoring centers. UL customers can download the CRD documents through their regular UL Standards library accounts. Additional insight and rationale can be found at http://industries.ul.com/blog/ uls-central-station-service-certification-program-resiliencyin-central-station-operations

www.coverx.com C&F and Crum & Forster are registered trademarks of the United States Fire Insurance Company. CoverX and CoverXSpecialty are trademarks of CoverX Corporation. CoverX Corporation is a wholesale surplus lines producer, and operates in California as CoverXSpecialty Insurance Services (CA license #0573926).

The Crum & Forster Enterprise, which is part of Fairfax Financial Holdings Limited, is comprised of leading and well‐established property and casualty business units. The insurance companies within the Enterprise, rated A (Excellent) by A.M. Best Company, are: United States Fire Insurance Company, The North River Insurance Company, Crum and Forster Insurance Company, Crum & Forster Indemnity Company, Crum & Forster Specialty Insurance Company, Seneca Insurance Company, Inc., Seneca Specialty Insurance Company, First Mercury Insurance Company, and American Underwriters Insurance Company.

CANASA Appoints New Executive Director Heather Terrence, CAE is the new executive director of the Canadian Security Association (CANASA). Prior to joining CANASA, Terrence was Vice President of Operations at Financial Planning Standards Council (FPSC), a national, not-for-profit organization that establishes and enforces professional standards in financial planning through Certified Financial Planner certification. She holds the Certified Association Executive (CAE) designation and is a member of both the Canadian Society of Association Executives (CSAE) and the American Society of Association Executives (ASAE). Established in 1977, the Canadian Security Association (CANASA) is a national not-for-profit organization dedicated to advancing the security industry and to protecting the interests of its members and the safety of all Canadians through education, advocacy, and leadership. CANASA and CSAA maintain dialogue and collaboration on issues affecting the North American alarm industry.

Spring 2016

Please contact Alice Cornett Giacalone for a complimentary review of your current program and quotes.

Central Insurance Agency, Inc (CIA) is a specialized agency for the security and alarm industry. CIA contracts with several insurers to provide customers with competitive prices, broad coverage and wide line of products. The agency strives to provide each customer with responsive expertise. We provide insurance to companies that offer Burglar, Fire, CCTV, Access Control, Home Automation, PERS/Medical Alarms, Armed & Unarmed Guard/Patrol Response, Fire Suppression and Armored Car Services. As an insurance professional focused on the security and alarm monitoring industry for twenty five years, Alice Cornett Giacalone is known throughout the United States as the premier specialist to this industry. Her client list includes the “who’s who” of the security, medical monitoring and low voltage contracting industry. Coverage options include: • • • • • • •

General Liability/Errors & Omissions Employment Practices Liability Fiduciary Liability Cyber Liability Directors & Officers Liability Auto Liability & Physical Damage Risk Management

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www.csaaintl.org • CSAA Dispatch | 25

Regulatory Update Wireless Report

By John Prendergast

FirstNet Developments FirstNet RFP Issued: On January 13, the First Responder Network Authority (FirstNet) issued the full text of the official Request for Proposal (RPF) for its Nationwide Public Safety Broadband Network (NPSBN). The anticipated contract resulting from this RFP will be a single award “Indefinite-DeliveryIndefinite-Quantity” with fixed price payments to FirstNet by the Contractor for each of the 56 states and territories resulting from this solicitation. The deadline for submitting a proposal in response to the RFP is April 29, 2016 at 2:00 pm Eastern. FirstNet has adopted an objectivesbased approach in this RFP rather than a traditional requirements-driven model, in order to provide industry the maximum opportunity and flexibility in the development of innovative solutions for the NPSBN. While the RFP is clearly national in scope, it does contemplate the potential for partnering opportunities with the nationwide applicants. Additionally, the RFP indicates that the Government has been compiling a list of those Offerors interested in subcontracting and teaming opportunities with other potential Offerors. Entities that are interested in being included on the list may submit the business’ name and size and point of contact information (e.g., name, email address, phone number) no later than 2:00 p.m. Eastern Time on Thursday, March 17, 2016 to Ms. Terrie L. Callahan (terrie_callahan@ibc.doi.gov). All email

inquiries must have “Teaming List – RFP # D15PS00295” included in the subject line. The partnering/teaming list is available via the Federal Business Opportunities (FBO) website and the FirstNet website. We have developed a more detailed analysis of the RFP and implications for the alarm industry.

FCC Budget Seeks New “Spectrum License Fee Authority” for Licensed Spectrum

rulemaking activities, user information services, and international activities.” Wireless trade group CTIA came out strongly against any new spectrum fees, which would not apply to auctioned spectrum, but which could theoretically be extended to cellular licenses that were previously awarded by lottery. “Fees would be a tax that will depress auction revenues, harm investment and do nothing to free up additional bands of spectrum or advance consumers’ adoption of wireless broadband services,” said a CTIA vice president of Government Affairs.

President Barack Obama has proposed a $4.1 trillion spending plan for fiscal year 2017. As part of the budget process, the FCC has released its own FY 2017 Congressional Budget Request in which the Administration is proposing new authority for the Commission to collect spectrum license user fees. The FCC would be authorized to set charges for spectrum licenses that were not part of an auction process, “based on spectrummanagement principles.”

Because language in the FY 2017 Budget proposal specifically mentions “unauctioned spectrum licenses,” this new spectrum license fee proposal would seem to preclude new fees on the use of unlicensed bands, at least initially. But would the fees eventually be applied to unlicensed spectrum once the fee model is put into place?

While the budget document is short on details as to what new spectrum fees are contemplated, or who would pay these fees, this is potentially big news for alarm companies and other businesses that currently rely on access to licensed spectrum without charge. Will the fees apply to shared Part 90 spectrum? The FCC contemplates that fees “would be phased in over time as part of an ongoing rulemaking process to determine the appropriate application and level for fees.”

As previously reported, the FCC has issued a Notice of Proposed Rulemaking (FCC 15-138) proposing new rules for the next generation of wireless broadband services in wireless frequencies above 24 GHz. The comment cycle has been set to close February 23, 2016. These proposed rules are to develop spectrum on which emerging technologies such as 5G mobile service can potentially be deployed. Due to physical and technological limitations, it was previously assumed that these “millimeter wave” frequencies could not support mobile services. In early February, AT&T announced its roadmap to 5G, with a trial beginning in Austin, Texas.

The Administration estimates the fee will bring in $225 million in 2017, $325 million in 2018 and $425 mfillion in 2019 before leveling off at a steady $550 million annually from 2020 through 2026. These user fees would come in addition to regulatory fees, which the Commission currently collects on an annual basis to offset the cost of FCC “enforcement activities, policy and

5G Development on Higher Frequency Spectrum Continues

AT&T will be working with Ericsson and Intel to deploy 5G technologies such as millimeter waves, network function virtualization (NFV), and softwaredefined networking (SDN). The company expects trials of 5G technologies to

26 | CSAA Dispatch • www.csaaintl.org Spring 2016

Sur-Gard System 5 with visual verification support. A powerful, yet more compact virtual receiver.

Reduced FAlSe AlARmS

Building on the Sur-Gard legacy, SG-System 5 supports alarm verification solutions to significantly reduce costs associated with false alarms. The more compact footprint facilitates space management while offering the highest account density per U rack available in the industry. Built-in redundancy for power and auto-switching assures continuous performance of all peripheral devices connected to the output ports.

Industry-leading reliability and unbeatable capacity, all in a compact receiver.

Spring 2016

www.csaaintl.org • CSAA Dispatch | 27

REGULATORY UPDATE provide fixed wireless before the end of the year. The aim is to provide speeds at 10 to 100 times the speed of 4G LTE networks, as well as lower latency and improved capacity. John Donovan, Chief Strategy Officer and group president of AT&T Technology and Operations, said in a statement that the next-generation networks will allow for new experiences, such as virtual reality and self-driving cars. Verizon is also rolling out field trials of 5G and has filed comments with the FCC urging the Commission to make super high frequency spectrum available to mobile operators for the deployment of 5G services using millimeter wave technology, including forming the 37 GHz and 39 GHz bands into a single 3 GHz swath of continuous spectrum. Alarm manufacturers should determine whether high frequency 5G could create technology opportunities for alarm operations, and/or create technical obstacles for existing alarm equipment.

FCC Takes Steps to Push WideBand Licensees into Compliance In an effort to clean up its license database and ensure that all Part 90 licensees below 470 MHz are in compliance with the FCC’s narrowbanding mandate that became effective January 1, 2013, the FCC is will require the removal of wide-band emissions from all Part 90 VHF and UHF licenses before further action such as a license renewal, license modification or license assignment and/or transfer can be approved. In essence, the FCC will now hold any application filed by a non-compliant licensee “hostage” until compliance is achieved. If the licensee needs to get a new facility on the air or do a merger on short notice, this could create significant problems. Under the FCC’s current policy, applications to renew Part 90 VHF and UHF licenses that list only a wide-band emission are automatically dismissed unless (a) the application also proposes to modify the license by replacing the wide-band emission with the appropriate

narrowband emission designator(s), (b) the applicant certifies that the station equipment meets the narrowband efficiency standard, or (c) the licensee has been granted a waiver of the January 1, 2013 narrowbanding mandate for that station.

the FCC is encouraging frequency coordinators to contact any licensee with a wide-band only emission as part of the coordination process in order to determine whether that incumbent licensee is an “affected” licensee from whom consent must be obtained.

Effective February 16, 2016, the FCC is expanding its current policy to withhold action on all Part 90 VHF and UHF applications that only list a wide-band emission. As a result, the FCC will dismiss all Administrative Update, Modification (including Renewal/Modification) and Assignment of License and Transfer of Control applications unless the applicant takes one of the corrective actions mentioned above. This is significant since it appears that one straggler license containing only a wide-band emission designator could gum up the works for a transaction involving multiple licenses.

Future Steps: The FCC has indicated that it plans to e-mail Part 90 VHF and UHF licensees with licenses that include wide-band emission designators in order to urge them to update their licenses. For our office clients, we have been systematically updating your licenses to delete the wide-band emission as part of the license renewal process. In accordance with the FCC’s new procedures that are effective February 16, 2016, we will expand this to all applications, including Administrative Updates, Modifications as well as Assignments of License and Transfers of Control. Absent a valid waiver of the January 1, 2013 narrowband mandate, any actual operation of Part 90 VHF and UHF systems in a wide-band mode on non-paging channels is a violation of the FCC’s rules that could result in the imposition of significant fines and forfeitures or license revocation.

Licenses with both Wideband and Narrowband Emissions: The FCC has indicated that starting February 16, 2016, it will return any application which includes a license that contains both the wideband and narrowband emission designators, with a requirement that the license be modified to delete the wideband emission. This type of license modification can be accomplished without frequency coordination or the payment of a filing fee to the FCC since the purpose of the application is to meet the FCC’s requirements. This is the approach taken for many existing alarm company licenses, since by adding the narrowband designator in 2012, licensees gained maximum flexibility as to when they actually implemented new narrowband equipment. In response to a request for clarification from the Land Mobile Communications Council (LMCC), the FCC also clarified that while frequency coordinators may ignore wide-band only licenses when coordinating centralized trunking applications, incumbent stations that are in fact narrowband compliant and subsequently update their license to reflect the narrowband operation are, in fact, “affected” licensees. As a result,

FCC Fines Licensee $25,000 for Causing Harmful Interference on Shared Channels In response to a Notice of Apparent Liability for Forfeiture issued earlier this year, the FCC has now imposed a fine for $25,000 against Mobile Relay Associates (MRA) for causing harmful interference to co-channel licensees. In particular, the FCC determined that MRA failed to (a) monitor before transmitting on shared frequencies and (b) take other precautions in order to avoid causing harmful interference to another licensed co-channel station. Following an inspection of MRA’s station, the FCC notified MRA of the monitoring requirement. However, it appears that MRA failed to modify the operation of its station in order to remedy the interference issue. As a result, the FCC has proposed a $25,000 fine. Rule Section 90.403(c) limits

28 | CSAA Dispatch • www.csaaintl.org Spring 2016

Spring 2016

www.csaaintl.org • CSAA Dispatch | 29

REGULATORY UPDATE transmissions to the minimum amount of time required. Further, Rule Section 90.403(e) requires licensees to take reasonable precautions to avoid causing harmful interference. This includes monitoring the frequency for communications that are in progress before transmitting, and other measures in order to prevent harmful interference to other licensed co-channel operations.

FCC Grants ACR Electronics Rule Waiver for 2-Way Personal Locator Beacon The FCC has granted the request for waiver by ACR Electronics, Inc. (ACR) to permit the issuance of an equipment authorization and use of its 2-Way Communicator Personal Locator Beacon (PLB) (known as a SARLink), subject to certain conditions. The SARLink equipment provides distress alerting on the 406 MHz COSPAS-SARSAT satellite system and text messaging and tracking capabilities through the Iridium satellite system. The alarm industry should determine if this technology, or any variation thereof, would afford them with a niche capability for specialized situations. PLBs are intended to be used as emergency radio beacons for use by individuals in remote areas and are designed to transmit distress signals on 406 MHz for communications with the COSPAS SARSAT satellite system and a low-powered signal on the frequency 121.5 MHz that is used by search and rescue personnel to locate individuals in distress. ACR requested a rule waiver because the SARLink does not include the required 121.5 MHz beacon that would be used by SAR teams to locate persons in distress. ACR asserts that its two-way text messaging capability provides a better distress alerting and locating assistance than the normal 121.5 MHz beacon. The SARLink will not be sold to the general public via retail outlets. In addition, the FCC imposed the following limitations on the SARLink device:

■■

All offers for the sale or lease of SARLink devices shall list the eligibility requirements Eligibility is limited to Federal, state and local governmental entities and high risk commercial users where potential users are certified and trained with a support activity or call center to manage and respond to emergency messages. The SARLink will be labeled with a notice that the device does not include the 121.5 MHz homing beacon. This notice shall also be included in the packaging and the user’s manual ACR must obtain an equipment authorization for the SARLink

FCC Grants STA to Qualcomm to Conduct Field Testing of LTE-U Devices The FCC Office of Engineering and Technology (OET) has granted approval for Verizon and Qualcomm to conduct limited testing of LTE devices that are designed to operate in unlicensed spectrum bands (LTE-U). This development has raised concerns that nationwide cellular providers like Verizon may come to dominate unlicensed spectrum that is otherwise available for use by low power consumer and commercial radio devices (including certain alarm devices).

will allow Qualcomm to perform small scale performance evaluation tests of LTE-U equipment at two Verizon sites in Oklahoma City, OK and Raleigh, NC, is subject to the condition that no harmful interference is caused. “The Wi-Fi Alliance, working together with advocates of LTE-U, is developing a test plan to evaluate the co-existence of LTE-U with Wi-Fi and other devices operating in the unlicensed spectrum. A draft of the plan is expected to be released early next month,” wrote OET chief Julius Knapp in the FCC Blog. “Qualcomm and Verizon have agreed to participate in subsequent laboratory and real world co-existence testing of LTE-U.” A number of steps remain before LTE-U systems can be commercially deployed and the FCC has said it will closely monitor industry progress toward resolution of the spectrum sharing concerns. The parties have agreed to share the results of their tests with the FCC. Assuming tests show that LTE-U devices can coexist with other users in the unlicensed bands, LTE-U devices will still require equipment authorization by the FCC Laboratory to ensure compliance with Part 15 rules before they can be marketed in the United States.

Wireline Report

LTE-U is a technology that was developed by Qualcomm to enable the use of 4G LTE in unlicensed bands, such as the 5 GHz band used by dual-band Wi-Fi equipment. Proponents believe the technology could supplement commercial wireless service providers’ licensed spectrum and serve as an alternative to carrier-owned Wi-Fi hotspots.

FCC Grants Forbearance of Various LEC Requirements, Including ONA

However, unlicensed spectrum advocates such as Google have argued that LTE-U could monopolize the limited shared-use spectrum that is available or otherwise create harmful interference with Wi-Fi devices and unlicensed users. The FCC grant of STA

In a seeming reversal of position, the FCC recently granted in part a petition for forbearance filed by the United States Telecom Association (USTelecom) concerning the ONA Rules. The ONA rules were adopted by the FCC in the late 1980’s after a major struggle

By Mary J. Sisak

30 | CSAA Dispatch • www.csaaintl.org Spring 2016

between the Enhanced Service Provider community (like the alarm industry, the computer processing industry, banks, newspapers and voice mail industries) and the BOCs. The purpose of the rules was to create a level playing field for those industry companies who purchase connectivity from the BOCs, while competing with the enhanced services industry at the same time. The rule making was occasioned, at least in part, by the fact that the BOCs were poised to enter these enhanced markets, after having been barred from them initially in the breakup of the former Bell System on Jan. 1, 1984. (Today’s regulatory parlance now calls the former ESPs Information Service Providers.) USTelecom and Verizon tried at least twice before to have the ONA requirements lifted through a statutory device in the Telecom Act known as “Forbearance.” They were unsuccessful in the past and AICC was the principal opponent of those efforts. In response to USTelecom’s most recent effort, filed at the end of 2014, the FCC finds that forbearance from the CEI/ ONA requirements and the related

Computer Inquiry transmission access requirements applicable to facilitiesbased carriers, subject to a reasonable discontinuance process, is in the public interest. In granting forbearance, the FCC accepted the argument of USTelecom that to the extent consumers use enhanced services, such as voice mail and alarm monitoring, ESPs can provide such services over cable and wireless platforms without access to traditional phone lines. In addition, the FCC stated “there is no evidence in the record about demand, the need for specific CEI/ONA offerings, or quantities of arrangements that ESPs may still require from the LECs to serve customers other than a limited amount of use for voice mail and alarm monitoring functions, and commenters do not dispute that some functionalities that ESPs require for specific narrowband products are available on alternative platforms.” According to the FCC, “[i]n light of the lack of record information on the extent to which the Computer Inquiry requirements still apply to any type of usable offering or that they provide value to any customer segment beyond certain limited functions, we find that the best course is to grant the relief that

USTelecom seeks.” However, the FCC conditioned forbearance relief on the carriers following a process that is identical to the streamlined section 214 discontinuance process. Pursuant to this process, a carrier that wishes to discontinue service must notify affected customers and file an application with the Commission, which will be automatically granted after a specified period of time unless the Commission has notified the applicant that the grant will not automatically be effective. According to the FCC, to the extent that alarm or other industry providers rely on ONA or LEC inputs to provide services, “the discontinuance process will allow them to determine whether alternatives are available in particular circumstances, and will provide time for them to transition to other arrangements.” John Prendergast, Sal Taillefer, Benjamin H. Dickens, Jr., and Mary J. Sisak are attorneys with the law firm of Blooston, Mordkofsky, Dickens, Duffy & Prendergast in Washington, DC. For more information, call 202-659-0830 or visit www.bloostonlaw.com.

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Spring 2016

www.csaaintl.org • CSAA Dispatch | 31

Central Station Operator Level 1 Training Graduates

USA and international graduates completed November 1, 2015–January 31, 2016

FIRST LAST COMPANY Veronica Abrego United Central Control Diakeya Adair Time Warner Security Janel Aguilar United Central Control Candace Ajayi Monitronics International Tariq Al Kinani H-E-B Grocery Lesly Albayero Life Alert Emergency Response Tita Alexander Vector EAST Jonathan Alonso Monitronics International Joshual Aranda Protection One Alarm Monitoring Inc. Edgar Arias Monitronics International Michelle Ashworth AT&T Shanasha August Monitronics International Elda Ayala Vivint, Inc. Jonathan Ayala Interface Security Liborio Banderas Interface Security Lenell Banks Vivint, Inc. Ra’Shawna Banks California Security Alarms, Inc Victor Barajas WM Security Services, Inc Michael Barbier Interface Security Systems Alexi Barka Total Monitoring Service Geri Barre Smith Security A’sagi Bass Paragon Systems Inc. Jessica Bednarski Diebold Michelle Bellerose Diavik Diamond Mines (2012) Inc. (CA) Jessica Belton Interface Security Systems Adam Bennett Diebold John Beverly Monitronics International Debra Bills SAFE Security, dba Safeguard Security Carocia Bluitt AT&T Kyra Bonds United Central Control Andres Bonilla Statewide Central Station Dominique Borgelais Statewide Central Station Jordan Boyack Vivint, Inc. Eleanor Bracey Dunbar Security Systems Ryan Bradford Wegmans Asset Protection Tamara Briedegam Security Service Company, Inc Jess Brothers California Security Alarms, Inc Chris Brown THRIVE Intelligence Jill Brown Vivint, Inc. Latoya Brown Time Warner Security Pelar Brown Monitronics International Thomas Bruner Telsco Security Systems (CA) Bailie Brunson Vivint, Inc. Patricia Buchner VRI Channay Bun Monitronics International Ricky Burrell Vivint, Inc. Sayward Busher Security Service Company, Inc Justin Butts Redwire Starlene Byrd Paragon Systems Inc. Sal Calafato Vector EAST Martin Carmona Life Alert Emergency Response Pamela Carpenter VRI Zakia Carr Scarsdale Security Systems, Inc.

GRADUATED 12/28/2015 12/18/2015 11/17/2015 12/9/2015 11/24/2015 1/28/2016 12/21/2015 1/6/2016 1/30/2016 12/31/2015 11/23/2015 12/10/2015 12/16/2015 11/12/2015 12/7/2015 12/27/2015 1/3/2016 12/28/2015 1/14/2016 11/22/2015 11/3/2015 11/14/2015 11/6/2015 11/1/2015 12/4/2015 1/22/2016 12/26/2015 11/3/2015 12/3/2015 12/28/2015 1/21/2016 1/30/2016 1/20/2016 1/21/2016 1/29/2016 1/13/2016 11/17/2015 1/8/2016 1/8/2016 12/21/2015 12/26/2015 1/5/2016 12/22/2015 11/16/2015 12/29/2015 1/7/2016 1/7/2016 1/7/2016 11/5/2015 11/19/2015 1/31/2016 1/18/2016 12/10/2015

FIRST LAST COMPANY Logan Carter Vivint, Inc. Toria Carter COPS Monitoring - Boca Raton Andrea Castaneda Total Monitoring Service Robert Cataldo Guardian Protection Services Juliet Cedeno Walgreens Kamal Chafik ADT Canada Inc. / Reliance Protectron (CA) Deidre Chamberlain Total Monitoring Service Yolanda Chandler AT&T Nicole Chaput Commissionaires Ottawa (CA) Alanna Chataigne Protection One Alarm Monitoring Inc. Ebonie Christian Monitronics International Dustin Chudy Mutual Central Alarm Services, Inc. Steven Clarkin The Monitoring Center (CA) Leobardo Coca Vivint, Inc. Tyler Coleman Alarm Specialist Corp Daniel Corbett Vivint, Inc. Mary Corbett CenterPoint Technologies KaDiedra Corbin Monitronics International Nellie Corean Peak Alarm Company Angelea Cotten ADS Security L.P. Vickie Craig Telsco Security Systems (CA) Kevin Crawford Vivint, Inc. Stacey Crawford Damar Security Services/ Security Response Center Leslie Crayton Monitronics International Shylina Crosby Vivint, Inc. Caitlin Crowley InterTECH Security Janet D’Andrea Paragon Systems Inc. Jamara Daniels Monitronics International Kenneth Davis SAFE Security, dba Safeguard Security Nicolette Davis Paragon Systems Inc. Willie Davis AT&T Breanne Dayton COPS Monitoring - New Jersey Abigail De Los Santos Monitronics International Sam Debleyzer DMC Security Services, Inc. Louis Defalco Vector WEST Kimberly Delsoin Reliance Protectron Montreal (CA) Shanel Dennie The Monitoring Center (CA) Michael Desat Damar Security Services/ Security Response Center Adam Diaz United Central Control Katherine Diaz Time Warner Security Kerry Diegue Reliance Protectron Montreal (CA) Gerald Dobbs Alarm Specialist Corp Kimberly Downing Vivint, Inc. Jeremy Dwyer Telsco Security Systems (CA) Edwin Ebai Paragon Systems Inc. Douglas Edmond Interface Security Systems Sherry Edwards Paragon Systems Inc. Jessica Esparza VRI Andrew Espinoza Statewide Central Station Jonathan Exum Paragon Systems Inc.

GRADUATED 12/18/2015 12/19/2015 1/21/2016 12/2/2015 12/7/2015 12/14/2015 11/11/2015 1/25/2016 11/23/2015 12/26/2015 12/31/2015 11/21/2015 1/11/2016 1/4/2016 1/20/2016 1/22/2016 11/10/2015 12/29/2015 1/27/2016 11/4/2015 1/18/2016 12/29/2015 11/25/2015 12/24/2015 12/30/2015 12/2/2015 11/21/2015 12/14/2015 11/16/2015 11/30/2015 11/5/2015 1/31/2016 12/24/2015 11/3/2015 12/2/2015 11/23/2015 12/11/2015 11/24/2015 11/18/2015 12/22/2015 11/19/2015 1/3/2016 12/17/2015 12/29/2015 11/27/2015 1/12/2016 11/6/2015 11/4/2015 1/21/2016 11/3/2015

32 | CSAA Dispatch • www.csaaintl.org Spring 2016

OPERATOR LEVEL 1 TRAINING GRADUATES FIRST LAST COMPANY Nicole Fairley Huronia Alarm & Fire Security, Inc. (CA) William Fannin Central Security & Communications Sarah Farly ADT Canada Inc. / Reliance Protectron (CA) Johnny Feliciano ICS Inc. Kevin Ferrell Paragon Systems Inc. Renee Fields Comporium SMA Solutions Inc Tristan Fitzsimmons Vivint, Inc. Jasmine Flowers Monitronics International Andrew Foister Fleenor Security Systems Amber Foster Protective Services (CA) Kailyn Frazier Monitronics International A Frederick Paragon Systems Inc. Denise French WH International DiAnna Friend Gillmore Security Systems, Inc. Nancy Gallegos Life Alert Emergency Response Samantha Garcia Vivint, Inc. Raia Garvin DGA Security Nubia Garza Vivint, Inc. James Gaunt Vivint, Inc. Samantha Gidcumb Diebold Terry Glenn Alarm Center Inc. Keyra Gonzalez Interlogix (CR) Shirley Gonzalez Vivint, Inc. Virgilio Grande-Garcia Paragon Systems Inc. Katherine Green VRI Lashanta Green Monitronics International Phillip Green Vivint, Inc. James Griffith Vector WEST Jennifer Grosz Vivint, Inc. Vanessa Gutierrez Monitronics International Raul Guzman Walgreens Quinterious Hall Monitronics International Sheldon Hardy VRI Tracey Harris Fifth Third Bank Tracey Hartman Sievers Security Rebecca Hastings Vivint, Inc. Julie Hawkes AlarmForce Industries Inc. (CA) Sarah Hayward Time Warner Security Steven Henriques ADT Canada Inc. / Reliance Protectron (CA) Jerimiah Henry Diebold Brandi Hernandez Protection One Alarm Monitoring Inc. Maira Hernandez Security Partners, LLC Ana Karen Alicia Hernandez Barragan Banamex (MX) Elvira Hernandez Macedas Banamex (MX) Joshua Herrera CenterPoint Energy Krista Hintze Vivint, Inc. Amber Hisey VRI Toni Hoefferle Alarm Detection Systems, Inc. Yolanda Holley Savannah River Nuclear, LLC Joseph Holmes Paragon Systems Inc. Crystal Holt Time Warner Security Tamika Howard Statewide Central Station Anthony Hudson VRI Brianna Huntington Vivint, Inc. Feseetai Ilaoa Vivint, Inc. Natasha Irish Custom Communications Inc Pedro Jacobo Monitronics International Tamika Jefferies Paragon Systems Inc.

Spring 2016

GRADUATED 1/24/2016 1/6/2016 12/21/2015 11/9/2015 11/23/2015 12/17/2015 12/14/2015 12/9/2015 1/27/2016 1/21/2016 12/16/2015 11/21/2015 12/18/2015 12/9/2015 1/27/2016 1/24/2016 12/8/2015 1/24/2016 1/9/2016 1/22/2016 12/1/2015 11/19/2015 12/14/2015 11/9/2015 11/2/2015 1/22/2016 1/19/2016 12/2/2015 12/25/2015 12/21/2015 12/17/2015 1/5/2016 12/10/2015 11/6/2015 11/20/2015 12/14/2015 1/11/2016 12/18/2015 11/3/2015 11/8/2015 12/20/2015 11/10/2015 11/4/2015 11/17/2015 11/18/2015 12/17/2015 11/2/2015 12/21/2015 1/25/2016 11/14/2015 12/21/2015 1/27/2016 1/18/2016 12/25/2015 1/7/2016 11/17/2015 12/14/2015 12/18/2015

FIRST LAST COMPANY Jeffrey Jenkins Vivint, Inc. Carlos Jimenez Monitronics International Isatou Jobe Vivint, Inc. Amy Johanson Kings III of America Jody Johnson Vivint, Inc. Leif Johnson StanleyBlack&Decker Marlina Johnson DMC Security Services, Inc. Michelle Johnson Time Warner Security Cody Johnston Commissionaires Ottawa (CA) Dionna Jones VRI Ericka Jones Bay Alarm Ezra Jones Paragon Systems Inc. Kiaya Jones AT&T Denise Jourdain Brink’s Canada Limited (CA) Jesse Kane SAFE Security, dba Safeguard Security Jendayi Karamoko Paragon Systems Inc. Kristen Karmazinuk Brink’s Canada Limited (CA) Kristie Keiser CenterPoint Technologies Ashly Kidd Vivint, Inc. Charles King Paragon Systems Inc. Autumn Kirk Vanguard of Evansville Inc Brian Knieling Alarm Detection Systems, Inc. Justin Kuemerle Diebold Kristina Lane Paragon Systems Inc. Kaylin Langevin Alarm Specialist Corp Alex Larter The Monitoring Center (CA) Nicholas Lascola Time Warner Security Faalavelave La’Ulu Vivint, Inc. Timothy Lawson VRI Matthew Lee ADT Canada Inc. / Reliance Protectron (CA) Savannah Lehocky Interface Security Systems Dalton Leopard Kings III of America Devan Lewis Life Alert Emergency Response Kyle Liboiron Primary Response Inc. (CA) Sarah Lindow Vivint, Inc. Richard Linville Kroger Central Alarm Control Andrealous Lockett CenterPoint Energy Antaeus Logan Paragon Systems Inc. Reo Logan Paragon Systems Inc. Katelyn Lopez Vivint, Inc. Marcus Loston CenterPoint Energy Erica Love AT&T Brian Lowe Monitronics International Tessa Luce AlarmForce Industries Inc. (CA) Nathalie Luna-Nava Monitronics International Ryan Lux Walgreens Alexander Lybbert Vivint, Inc. Robert Lyons Smith Security Cecil Mabrey AT&T Crystal Mabry Monitronics International Thomas Maddux Vivint, Inc. Ashley Madl AlarmForce Industries Inc. (CA) Jake Malagmaalii Vivint, Inc. Brittany Malak Diebold Lecey Malcolm Time Warner Security Jonathan Maldonado Monitronics International Christian Marenich SAFE Security, dba Safeguard Security Kelly Marquez Life Alert Emergency Response Denis Anel Marroquin Balbuena Banamex (MX)

GRADUATED 1/7/2016 12/30/2015 12/31/2015 1/31/2016 1/14/2016 11/16/2015 11/17/2015 12/18/2015 11/24/2015 1/18/2016 12/9/2015 11/5/2015 1/25/2016 11/10/2015 11/22/2015 11/5/2015 11/10/2015 12/9/2015 1/18/2016 11/9/2015 11/11/2015 11/4/2015 12/11/2015 1/9/2016 12/10/2015 1/15/2016 12/22/2015 12/16/2015 11/2/2015 11/30/2015 1/14/2016 1/27/2016 1/30/2016 12/7/2015 12/17/2015 1/2/2016 11/28/2015 11/3/2015 1/1/2016 12/21/2015 12/13/2015 12/3/2015 1/6/2016 1/7/2016 12/27/2015 12/7/2015 12/15/2015 11/6/2015 1/4/2016 12/25/2015 1/19/2016 1/5/2016 12/17/2015 12/11/2015 12/21/2015 1/8/2016 11/10/2015 1/29/2016 11/13/2015

www.csaaintl.org • CSAA Dispatch | 33

OPERATOR LEVEL 1 TRAINING GRADUATES FIRST LAST COMPANY Tiffany Martin Vector EAST Carolina Martinez Interface Security Doneeka Marzette Bay Alarm Troy-Ann Massad Security ONE Alarms Mary Matila Washington Alarm Aaron Mazyck Redwire Trent McBee Vivint, Inc. Ryan McCharles Telsco Security Systems (CA) Cameron McCoy Fifth Third Bank Tyler McCrory AlarmForce Industries Inc. (CA) Scott McDougall Vector WEST Christian McGee Monitronics International Nivea McGowan Kings III of America Domonique McKinley Bay Alarm Blair McNamara Vivint, Inc. Jimmy Medina Barrick PVDC (Pueblo Viejo Dominicana Corporation) (DO) Jessica Meister Guardian Protection Services Amy Mendonca Total Monitoring Service Leslie Metott Time Warner Security Lorenzo Middleton Paragon Systems Inc. Kaitlyn Miell Protection One Alarm Monitoring Inc. Tierra Miller Scarsdale Security Systems, Inc. Amanda Mills Fifth Third Bank Sindy Mills Vector EAST Destry Monk Safe Systems Mikela Montgomery Interface Security Systems Michael Moon Fifth Third Bank James Mooney Tyco Integrated Security Edwin Alfonso Morales Salazar Banamex (MX) Luis Angel Morales Salazar Banamex (MX) Joe’l Morgan Time Warner Security Brittany Morris United Central Control Kade Morris Guardian Protection Services Leslie Moss Brink’s Canada Limited (CA) Khadir Muhammed Interface Security Systems Jonathan Murbach Walgreens Tanya Myers AlarmForce Industries Inc. (CA) Teresa Noack Time Warner Security Louis Noble CenterPoint Energy Madison Nowlin Matson Alarm Laura Nunez Protection One Alarm Monitoring Inc. Beth O’Brien Alarm Detection Systems, Inc. Brook O’Connor Security ONE Alarms Justin O’Connor Vector EAST Matthew O’Loughlin Monitronics International Rebecca Oakes VRI Arturo Obando-Quiliche Vivint, Inc. Samantha Olson Vivint, Inc. Samantha Orner VRI Kevin Orpen Telsco Security Systems (CA) Hector Osorio Dominguez Banamex (MX) Mellissa Owens SAFE Security, dba Safeguard Security Amahdiyya Pace Monitronics International Damon Page Paragon Systems Inc. Charla Paige California Security Alarms, Inc Phillip Palfreyman Vivint, Inc. Jessica Palos Protection One Alarm Monitoring Inc. Heather Panopoulos Diebold Allen Patkowski COPS Monitoring - Scottsdale

GRADUATED 12/15/2015 1/7/2016 12/2/2015 12/2/2015 1/23/2016 12/9/2015 12/24/2015 12/30/2015 1/5/2016 1/5/2016 1/12/2016 12/16/2015 1/28/2016 11/25/2015 12/21/2015 1/3/2016 1/29/2016 1/16/2016 12/20/2015 11/18/2015 1/1/2016 11/13/2015 11/3/2015 1/12/2016 12/5/2015 1/12/2016 11/2/2015 1/27/2016 11/4/2015 11/4/2015 12/22/2015 11/17/2015 1/13/2016 11/16/2015 12/4/2015 12/7/2015 1/17/2016 12/19/2015 11/28/2015 12/8/2015 1/5/2016 1/29/2016 1/5/2016 1/26/2016 12/30/2015 12/21/2015 1/14/2016 12/31/2015 11/2/2015 12/3/2015 11/3/2015 1/29/2016 12/26/2015 11/9/2015 11/17/2015 1/8/2016 1/5/2016 11/6/2015 12/6/2015

FIRST LAST COMPANY Tangeria Patrick Bay Alarm Susan Patriquin Telsco Security Systems (CA) Dominisha Patterson Monitronics International Kiara Payne Bay Alarm Alexandria Pease Vanguard of Evansville Inc Erik Pedersen Vivint, Inc. Justin Perkins WM Security Services, Inc Curtis Perry Kroger Central Alarm Control Betsy Peterson Loss Prevention Services, Inc. Shenise Peterson Diebold Adrianne Petrakovitz Monitronics International Andie Pfleger Monitronics International Brittany Phillips Monitronics International Dallas Phillips Monitor America Melissa Pickering Vivint, Inc. Nicholas Pierce Walgreens Omar Piña Hernandez Banamex (MX) Jesus Yovany Pineda Gonzalez Gresinsa (PA) Matthew Pinotti Bay Alarm Joseph Pogar Paragon Systems Inc. Kevin Poku AT&T Cameron Polk Monitronics International Earnest Polk Monitronics International Alex Polyanytsya Telsco Security Systems (CA) Jennifer Ponce Walgreens Jonathan Pooler Sony Luisa Presberry DMC Security Services, Inc. Aspen Pryor Monitronics International Cindy Pulido VRI Ryan Purcell Telsco Security Systems (CA) Ashley Quarles SAFE Security, dba Safeguard Security Kimberly Ramirez Vivint, Inc. Angel Ramos AT&T Andrea Rautio Vivint, Inc. April Reed Time Warner Security Jessica Reeder Damar Security Services/ Security Response Center (CA) Ryan Reynolds Interface Angelica Rico Vivint, Inc. Philip Rieder G4S Secure Solutions Inc. (CA) Lana Riley CenterPoint Technologies Brandon Rippy Interface Cody Ritch Time Warner Security Sonia Riveiro Vivint, Inc. Erik Roach VRI Judy Robbins Dunbar Security Systems Gloria Robinson Alarm Center Inc. Joan Robinson The Monitoring Center (CA) Myron Robles de Medina Smart Systems N.V. (AW) Candice Rocheleau Security ONE Alarms Idabell Rodriguez ICS Inc. Iris Rodriguez Protection One Alarm Monitoring Inc. LeeRoy Rodriguez Protection One Alarm Monitoring Inc. Nathan Rodriguez VRI Martha Rojas Monitronics International Denise Rosado Time Warner Security Andrew Rose Scarsdale Security Systems, Inc. Damitra Rossi AT&T Joanne Rossi Security Alarm Monitoring Inc Danielle Roth WH International

GRADUATED 12/23/2015 1/13/2016 12/9/2015 12/24/2015 11/2/2015 12/14/2015 11/3/2015 1/15/2016 1/13/2016 1/22/2016 12/30/2015 12/9/2015 1/1/2016 11/6/2015 12/18/2015 12/7/2015 11/4/2015 11/20/2015 1/15/2016 11/17/2015 12/3/2015 12/29/2015 12/23/2015 1/3/2016 12/5/2015 11/5/2015 11/15/2015 12/15/2015 12/21/2015 1/13/2016 11/15/2015 12/21/2015 11/23/2015 1/14/2016 12/22/2015 11/24/2015 1/19/2016 1/5/2016 11/3/2015 12/15/2015 11/18/2015 12/18/2015 12/20/2015 11/16/2015 11/10/2015 12/22/2015 1/18/2016 1/27/2016 1/22/2016 11/1/2015 1/17/2016 1/31/2016 12/8/2015 12/30/2015 12/24/2015 11/2/2015 1/19/2016 1/25/2016 11/12/2015

34 | CSAA Dispatch • www.csaaintl.org Spring 2016

OPERATOR LEVEL 1 TRAINING GRADUATES FIRST LAST COMPANY Gretchen Rothacher Diebold Salvador Rubalcava Walgreens Jose Rubio Paragon Systems Inc. Joan Rushin Diebold Kody Ryan FE Moran Chancellor Sabb Time Warner Security Mildred Salazar Life Alert Emergency Response Esteban Sanchez Remigio Banamex (MX) Fatai Sanni Paragon Systems Inc. Robert Sawyer CenterPoint Energy Travis Schipper Kings III of America Selece Scott Paragon Systems Inc. Sondra Scott Time Warner Security Heather Sears Time Warner Security Angela Seay Ahold USA Saira Seenarraine DGA Security Gustavo Sepulveda Protection One Alarm Monitoring Inc. Vincent Sevilla California Security Alarms, Inc Swiler Shea Acadian Janice Shelby-Bentley Savannah River Nuclear, LLC Benjamin Sheldon Interface Security Systems Ola’Rae Shepherd Time Warner Security Nadia Shingiro Brink’s Canada Limited (CA) Terence Skidmore Interface Security Systems Marvette Skinner Monitronics International AlexaRae Slattery Wegmans Asset Protection Allie Smith VRI Austin Smith Amherst Alarm, Inc. Jennifer Smith Vector EAST Keshawn Smith FE Moran Mark Smith Vivint, Inc. Melissa Smith Telsco Security Systems (CA) Nakea Smith AT&T Patrice Smith AT&T Christine Smyth Walgreens Heather Sorrell VRI Natacha St Riel Alarm Specialist Corp Shalena Stanley Vivint, Inc. Todd Stanley Vivint, Inc. Phillip Stewart Vivint, Inc. Keiairra Stratford Monitronics International Edward Supernault Time Warner Security Joshua Taracena Wal-Mart Alarm Central Jeanette Tate Vivint, Inc. Eric Taylor AT&T Kamiel Taylor Redwire Troy Taylor Monitor America Isaiah Thomas Monitor America

GRADUATED 12/11/2015 12/7/2015 11/28/2015 1/22/2016 11/3/2015 11/18/2015 1/30/2016 11/17/2015 12/5/2015 12/13/2015 1/28/2016 11/5/2015 12/21/2015 12/21/2015 11/12/2015 12/7/2015 1/27/2016 11/19/2015 12/2/2015 1/25/2016 1/14/2016 12/18/2015 11/9/2015 12/4/2015 1/1/2016 12/20/2015 11/2/2015 11/22/2015 12/15/2015 11/19/2015 1/22/2016 1/7/2016 1/19/2016 1/25/2016 12/7/2015 1/26/2016 11/14/2015 1/5/2016 12/16/2015 12/20/2015 12/26/2015 12/21/2015 1/29/2016 1/8/2016 12/2/2015 1/6/2016 11/27/2015 11/27/2015

FIRST LAST COMPANY Jerry Thomas Paragon Systems Inc. Kylie Thomas Vivint, Inc. Cheyene Thompson Paragon Systems Inc. Christopher Throckmorton Vector WEST Danica Toms AT&T Tina Tornero Diebold Robert Totten CIA Security Stephanie Tremillo H-E-B Grocery Rade Tubic Walgreens Tiana Tuiala Diebold Christopher Tyler Paragon Systems Inc. Christopher Tyson Monitronics International Melissa Underwood Fifth Third Bank Drake Van Ness Sony Anthony Vang Vivint, Inc. Chua Vang Vivint, Inc. Crystal Vang Vivint, Inc. Tou Vang Johnson Controls Aymara Varela Vivint, Inc. Katia Verdeja Monitronics International Derrill Vest Vivint, Inc. Tommy Villanueva Monitronics International Alex Vondrasek Interface Security Lisa Vue Diebold Chris Wacker Amherst Alarm, Inc. Irving Wallace AT&T Thelma Wallace Paragon Systems Inc. Curtis Waller Scarsdale Security Systems, Inc. Candice Ward Bay Alarm Allison Warner Vivint, Inc. Eranda Warthsaw Monitronics International Leoniana Washington The Protection Bureau Nancy Westbrook Monitronics International Jessica White VRI Seth Whitlock VRI Calvin Whitter Paragon Systems Inc. Jason Williams Telsco Security Systems (CA) Monique Williams Vector EAST Sophie Williams AlarmForce Industries Inc. (CA) Jade Woods Bay Alarm Jodi Woodward Damar Security Services/ Security Response Center (CA) Maria Yaromich Time Warner Security Teah Yates Vivint, Inc. Dorothy Young Paragon Systems Inc. Kristen Young Time Warner Security Nerlito Yuson SAFE Security, dba Safeguard Security Matthew Zupancic Safe Home Control, Inc.

students

SPANISH

GRADUATED 11/18/2015 1/4/2016 1/6/2016 12/2/2015 12/3/2015 12/11/2015 1/8/2016 11/21/2015 12/18/2015 11/8/2015 12/2/2015 12/15/2015 1/5/2016 12/2/2015 1/3/2016 1/3/2016 12/29/2015 11/15/2015 12/18/2015 12/23/2015 1/10/2016 12/26/2015 1/6/2016 11/9/2015 12/19/2015 1/25/2016 11/3/2015 11/12/2015 12/9/2015 1/12/2016 1/2/2016 1/31/2016 12/27/2015 1/26/2016 11/2/2015 11/17/2015 12/16/2015 12/10/2015 1/6/2016 12/23/2015 11/24/2015 12/18/2015 1/23/2016 11/3/2015 11/20/2015 11/9/2015 12/14/2015

FRENCH CANADIAN

have registered for CSAA online operator training Spring 2016

countries www.csaaintl.org • CSAA Dispatch | 35

OPERATOR LEVEL 1 TRAINING GRADUATES

Central Station Operator Level 2 Training Graduates

USA and international graduates completed November 1, 2015–January 31, 2016

FIRST LAST COMPANY Nicole Alexander COPS Monitoring - New Jersey Ailine Andam COPS Monitoring - Scottsdale Andrew Barnett Guardian Protection Services Richard Barr, III COPS Monitoring - New Jersey A’sagi Bass Paragon Systems Inc. Jaimee Bassett COPS Monitoring - New Jersey Neil Belnap LDS Church Michael Brunson COPS Monitoring - Texas Starlene Byrd Paragon Systems Inc. Sal Calafato Vector EAST Juliet Cedeno Walgreens Nicole Chaput Commissionaires Ottawa (CA) Michelle Christgau CRC Dustin Chudy Mutual Central Alarm Services, Inc. Beth Cichon WH International Jodie Cook Vanguard of Evansville Inc Cheslea Cossaboon COPS Monitoring - New Jersey Joshua DeLarge Quinte Kawartha Alarm Systems (CA) Jade Denota-Hoffman COPS Monitoring - New Jersey Gina Devecchis COPS Monitoring - New Jersey Sarah Dickerson COPS Monitoring - Texas Adrianna DiClaudio COPS Monitoring - New Jersey John Duffy CVS Caremark Michelle Ellis DGA Security Ilauna Elston COPS Monitoring - Texas Jonathan Exum Paragon Systems Inc. Kevin Ferrell Paragon Systems Inc. Donna Friesen COPS Monitoring - Texas Matthew Gallitto Amherst Alarm, Inc. Keith Geyer ESL Federal Credit Union Robert Goodson Turner Security Systems, Inc. Pamela Graham Monitor America William Grettner COPS Monitoring - New Jersey Lucinda Guerrero Bay Alarm Nathalie Guerrero Alarm Specialist Corp Raul Guzman Walgreens Roslyn Haskins COPS Monitoring - Texas Daniel Hillery LDS Church Kenneth Howard LDS Church Ken Hunt COPS Monitoring - Scottsdale Julie Hunter COPS Monitoring - New Jersey David Johnson COPS Monitoring - Boca Raton Leif Johnson StanleyBlack&Decker Cody Johnston Commissionaires Ottawa (CA) Ezra Jones Paragon Systems Inc. Michael Jones COPS Monitoring - Scottsdale Shy Kelevra COPS Monitoring - New Jersey

GRADUATED 1/15/2016 11/2/2015 11/6/2015 11/10/2015 11/21/2015 11/24/2015 12/28/2015 12/12/2015 11/19/2015 11/20/2015 12/14/2015 11/23/2015 12/1/2015 12/15/2015 11/1/2015 11/15/2015 11/5/2015 11/17/2015 1/28/2016 12/19/2015 12/8/2015 11/26/2015 11/27/2015 1/6/2016 12/28/2015 11/18/2015 12/14/2015 12/16/2015 1/1/2016 11/17/2015 11/1/2015 11/6/2015 12/15/2015 12/30/2015 11/18/2015 1/9/2016 1/26/2016 12/28/2015 1/10/2016 12/22/2015 1/29/2016 1/21/2016 12/21/2015 12/11/2015 11/17/2015 12/22/2015 12/6/2015

FIRST LAST COMPANY GRADUATED Larry Keller G4S Technology 11/17/2015 Jean Francois Larcher City of Ottawa (CA) 1/13/2016 Anna Lathrop CRC 11/25/2015 Mary Layton American Burglary & Fire, Inc 11/24/2015 Sean Locantore COPS Monitoring - New Jersey 11/21/2015 Kimberly Longmore Vector WEST 12/30/2015 Doreen Lopau WH International 11/8/2015 Sarah Lopez COPS Monitoring - Texas 12/15/2015 Marcus Loston CenterPoint Energy 12/17/2015 Diane Love Gillmore Security Systems Inc. 12/5/2015 Ryan Lux Walgreens 12/14/2015 Terence Mackey CenterPoint Energy 11/20/2015 Victoria Madden COPS Monitoring - Scottsdale 11/10/2015 Sonya Magnaye PasWord Protection (CA) 1/30/2016 Josh Malicdem COPS Monitoring - New Jersey 1/28/2016 Destiny Martin COPS Monitoring - Texas 12/10/2015 Tiffany Martin Vector EAST 12/24/2015 Jessica McNamara COPS Monitoring - New Jersey 11/21/2015 Bryan Michael COPS Monitoring - Texas 1/25/2016 Milosh Mihajlovic BC Hydro / Paladin Security (CA) 11/30/2015 Sindy Mills Vector EAST 1/13/2016 Stephanie Mitchum Safe Systems 12/17/2015 Melissa Molina Protection One Alarm Monitoring Inc. 1/1/2016 Kristy Montgomery COPS Monitoring - New Jersey 12/19/2015 James Mooney Tyco Integrated Security 1/28/2016 Brandon Moore COPS Monitoring - Scottsdale 1/15/2016 Julie Moran iWatch Communications 1/31/2016 Danielle Morris COPS Monitoring - New Jersey 12/19/2015 Jonathan Murbach Walgreens 12/18/2015 Annette Mustonen WH International 1/6/2016 Adam Nogle COPS Monitoring - Scottsdale 11/8/2015 Ivan Nolasco Bay Alarm 1/20/2016 Madison Nowlin Matson Alarm 12/9/2015 Justin O’Connor Vector EAST 1/27/2016 Devanna O’Donnell COPS Monitoring - New Jersey 12/30/2015 Candace Olliviere Amalgamated Security Services Ltd. (TT) 12/22/2015 Kandis Orth COPS Monitoring - New Jersey 11/26/2015 Nicholas Pierce Walgreens 12/14/2015 Jennifer Ponce Walgreens 12/12/2015 Wendy Poole Bay Alarm 12/24/2015 Jonathan Pooler Sony 11/6/2015 Elysa Prestia COPS Monitoring - Boca Raton 1/31/2016 Holly Reebenaker COPS Monitoring - New Jersey 12/7/2015 Katy Rehman COPS Monitoring - Texas 1/12/2016 Eric Reinstein DGA Security 11/5/2015 Adrian Richards ESL Federal Credit Union 11/5/2015 Anthony Ringgold Vector EAST 1/8/2016

36 | CSAA Dispatch • www.csaaintl.org Spring 2016

OPERATOR LEVEL 1 TRAINING GRADUATES FIRST LAST COMPANY Jessica Rogasner Alarmco Salvador Rubalcava Walgreens William Ruffin COPS Monitoring - Boca Raton Sabreen Saad COPS Monitoring - New Jersey Lorena Salgado Alarm Specialist Corp Kevin Schutter Walgreens Walter Segovia Quinte Kawartha Alarm Systems (CA) Jenni Shaw COPS Monitoring - New Jersey Jennifer Smith Vector EAST Sunny Smith COPS Monitoring - New Jersey Christine Smyth Walgreens Alexis Spann Per Mar Security Services Heather Stark COPS Monitoring - Boca Raton Emily Sundeen WH International Joshua Taracena Wal-Mart Alarm Central

GRADUATED 11/19/2015 12/15/2015 11/6/2015 11/8/2015 11/10/2015 1/15/2016 11/8/2015 12/2/2015 12/24/2015 1/14/2016 12/14/2015 11/15/2015 1/30/2016 1/27/2016 1/31/2016

FIRST LAST Lonnie Trainor Rade Tubic Christopher Tyler Drake Van Ness Karla Velasquez Thelma Wallace Ashlyne Webb Robert Whipple, III Jalessa White Jacklyn Whitemarsh Calvin Whitter Alajia Williams Amanda Williams Kristen Young Matthew Zupancic

COMPANY Safe Systems Walgreens Paragon Systems Inc. Sony Alarm Specialist Corp Paragon Systems Inc. COPS Monitoring - New Jersey American Burglary & Fire, Inc. DGA Security COPS Monitoring - New Jersey Paragon Systems Inc. COPS Monitoring - New Jersey COPS Monitoring - New Jersey Time Warner Security Safe Home Control, Inc.

GRADUATED 12/8/2015 1/9/2016 12/9/2015 12/3/2015 1/28/2016 11/17/2015 11/21/2015 12/8/2015 12/2/2015 12/6/2015 12/2/2015 11/14/2015 11/21/2015 12/27/2015 12/14/2015

CSAA Five Diamond Certification

The standard of excellence for the alarm industry

he CSAA Five Diamond certification is granted annually to central stations that satisfy all of the requirements of the “five points of excellence.” If your company qualifies for this prestigious designation, you can join the ranks of the nearly 200 CSAA Five Diamond-certified alarm companies that are raising the bar for the rest of the industry.

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2016 CSAA Five Diamond Certification Benefits and Resources ■■

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New! Online Marketing Tool Kit to help you use your certification to promote your business. Updated CSAA Level One online operator training to better prepare your operators. CSAA notifications regarding government and other RFPs. Annual CSAA Five Diamond logo usage license. Updated year plate for your CSAA Five Diamond plaque. Opportunity to apply for the CSAA Five Diamond MARVEL award and CSAA Excellence awards and to host the Fall Operations Management Seminar, providing industry awareness and public recognition. Listing on the CSAA Website and in CSAA Dispatch. Verification of status to the public when asked to vouch for your alarm company. What are the five points of excellence? Learn more at csaaintl.org/csaa-five-diamond-program

Spring 2016

www.csaaintl.org • CSAA Dispatch | 37

CSAA Five Diamond Central Stations These central stations have received or renewed their CSAA Five Diamond certifications since the publication of the Winter 2015 issue of Dispatch. CSAA applauds their commitment to the highest training standards in the central station monitoring industry. SMG Security Systems, Inc. dba Midwest Central Dispatch Elk Grove Village, IL since 02/2016 www.midwestcentraldispatch.com

Microsoft Global Security Redmond, WA since 03/2008 www.msgsoc.com

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INTERNATIONAL CENTRAL STATION ALARM ASSOCIATION

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Spring 2016 Advertising Index CSAA International thanks the following advertisers for their generous support Altronix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 www.altronix.com

DICE Corporation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 www.dicecorp.com

MAS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 www.masmonitoring.com

Bold Technologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 www.boldgroup.com

DICE Corporation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 www.dicecorp.com

MKS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 www.microkey.com

Bosch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 cloud.boschsecurity.com

DMP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 www.dmp.com

NAPCO. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 www.napcosecurity.com

Central Insurance Agency . . . . . . . . . . . . . . . . . 25 www.ciainsures.com

DSC/Sur-Gard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 www.dsc.com

Perennial Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 www.perennialsoftware.com

CSS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 www.comservicesolutions2.com

ESX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 ESXweb.com

SIAC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 www.siacinc.org

CoverXSecurity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 www.coverx.com

Honeywell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 honeywell.com/security

Tri-Ed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 www.tri-ed.com

The CSAA Dispatch is published quarterly by the Central Station Alarm Association (CSAA) international. Send address changes to CSAA, 8150 Leesburg Pike, Suite 700, Vienna, VA 22182 or to membership@csaaint.org. Subscription policy: Individual subscriptions are available without charge to CSAA members. Back issues of the Dispatch are obtainable for $10, if available. CSAA international does no provide legal advice, business advice or any other kind of advice that should be relied upon in making business decisions, and does not assume and hereby disclaims any liability to any person or company for any loss or damage caused by errors or omissions in the material contained herein, regardless of whether such errors result from negligence, accident, or any other cause whatsoever. Printed in the USA.

38 | CSAA Dispatch • www.csaaintl.org Spring 2016

EDUCATIONAL TRACK SESSIONS

A wide variety of relevant topics, covering strategy to implementation, are delivered by business and industry experts in a unique peer-to-peer exchange for security & life safety professionals.

RUN YOUR COMPANY

Focuses on innovative ways to lead and manage your company, including operations, finance, and customer service.

GROW YOUR BUSINESS

Shares innovative ideas to increase your top line revenues, offer new products, invigorate your sales and build a customer-centric team.

MAXIMIZE YOUR CENTRAL STATION Zeroes in on next-generation monitoring technologies, services and management techniques that deliver meaningful services.

RETHINK THE FUTURE

Gives you the broadest perspective of what lies ahead and how to prepare yourself for fast-paced, businesschanging breakthroughs.

JUNE 8-10, 2016 Fort Worth Convention Center Fort Worth, Texas

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Electronic Security Expo (ESX)

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Spring 2016

2/17/16 2:08 PM

www.csaaintl.org • CSAA Dispatch | 39

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40 | CSAA Dispatch • www.csaaintl.org Spring 2016