THE ESSENTIAL CONNECTION
INTERNATIONAL CENTRAL STATION ALARM ASSOCIATION
SUMMER 2015
Alarm Companies Band Together, Achieve Victory in Chico, CA Year-long conflict over verification and false alarm fines ends with important win for the alarm industry
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n April 21, Chico, CA announced that it had abandoned its plan to fine alarm companies for false alarms. “This is an important day for the alarm industry,” said Jon Sargent, the Alarm Industry / Law Enforcement Liaison for the Security Industry Alarm Coalition (SIAC) and a California Alarm Association Past President. The year-long Chico story started with a small news item in the Chico Action News Now on May 9, 2014 - that the Chico Police Department intended to stop responding to “unconfirmed automated alarms” on June 15.
Experience the 2015 CSAA Annual Meeting, Improve and Advance Your Business Practices Cyber Security, Workforce Management, Health Care Trends, and Crisis Communications Are Featured Topics
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Sargent immediately went into action mode, contacting his industry colleagues for information about this effort to move to, as he put it, “pure verified response.” Investigation turned up the letters that the PD had sent to local alarm companies justifying this action (it appeared that some larger, out of state and national alarm companies did not receive the letter); the letter stated that it was due to receiving more than 3000 false alarms in 2012 and that the department could no longer afford the expense and manpower hours.
he 2015 CSAA Annual Meeting in Sonoma, CA (October 10-14), marks the beginning of a multi-year reimagining of CSAA’s annual event. “Over the next several years, CSAA will be restructuring our traditional annual meeting in order to bring the greatest possible value to our members who attend,” said CSAA President Pamela J. Petrow. “We are in the process of reviewing content, duration, fee structure, type of location, format — all aspects of the event. Our goal is for attendees to have an experience that will add value to their business. We want them to take away information that will change and improve their business practices.”
2015
On May 18, Sargent spoke on behalf of SIAC to the Chico City Council, telling
”Members will start to see these changes in Sonoma, where we have already asContinued on page 8
CALENDAR
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IN THIS ISSUE
ESX 2015 June 24-26 • Baltimore, MD
Victory in Chico, CA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
CSAA Member News
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Annual Meeting Overview . . . . . . . . . . . . . . . . . . . . . . . . 1
CSAA New Members
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CSAA Annual Meeting October 10-14 • Sonoma, CA
President’s Note
Fall Operations Management Seminar November 8–10 • Scottsdale, AZ Summer 2015
Crucial NFPA 72 Vote . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Regulatory Update
Fall Ops. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Online Training Grads . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
ASAP Update
CSAA News
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CSAA Five Diamond Companies
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Advertising Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
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www.csaaintl.org • CSAA Dispatch | 1
a network of choices
More Carriers. More Coverage. More Customers. In addition to a full line of GSM communicators, Honeywell is now offering the first in a series of AlarmNet® CDMA-X alternatives that operate on the Verizon® 1XRTT wireless network. The CDMA-X Radio for VISTA® gives you more choices and lets you reach more customers—helping to ensure the best possible signal strength. The pre-activated radios save time and labor, are remotely upgradeable and provide you with a great opportunity for more RMR when used with Honeywell Total Connect™ Remote Services. Plus, it’s a true, end-to-end solution with Honeywell’s powerful VISTA security platform at the core— opening up a network of choices and putting your business on the map.
Available Summer 2015. For more information, please visit www.honeywell.com/security or call 1-800-467-5875. © 2015 Honeywell International Inc. All rights reserved.
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2 | CSAA Dispatch • www.csaaintl.org Summer 2015
Summer 2015
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CSAA Executive Committee President Pamela J. Petrow, Warrendale, PA First Vice President Joe Nuccio, Beltsville, MD Secretary Graham Westphal, Pacheco, CA Treasurer Ivan Spector, Montreal, Quebec, Canada Acting Immediate Past President Bob Bean, Honolulu, HI Executive Director Jay Hauhn, Vienna, VA
CSAA Staff Executive Director Jay Hauhn Sr. Vice President of Finance and Administration Madeline Fullerton McMahon Vice President of Meetings and Conventions John S. McDonald Vice President of Membership and Programs Rebecca (Becky) Lane Vice President of Marketing and Communications Elizabeth Welsh Lasko Vice President of Education and Training Julie N. Webber IT and Accounting Coordinator Dympna Williamnson Member Services Coordinator Malory Todd
PRESIDENT’S NOTE Dear Fellow CSAA Members,
I
am pleased to write you for the first time as the president of CSAA International. As I begin my term, I want you to know that I am committed to ensuring that CSAA membership is a real value for you and your companies. Over the next 2+ years, I want to find ways to make sure you understand the opportunities CSAA offers in terms of professional development and information exchange, as well as of new services, products and relationships that can add incremental value or transform your organizations. I began my new role in April with a trip to CSAA headquarters to meet with staff. I was able to learn more about the challenges they face and what they are hearing from our members. Following that, I began reaching out to CSAA Board members to find out what they believe the priorities are for CSAA, how their talents can best be utilized, and how they want to measure success for CSAA. And now, through an initiative we’re calling the Voice of the Customer project (see page 14), Executive Director Jay Hauhn and I will be able to reach out to members to make sure we understand their expectations and can develop plans to deliver. I’m confident the results of this initiative will be a big step towards reinvigorating our membership value proposition. I’ve been asked if I have a secret for balancing a challenging career with a top-level association leadership position. Well, the secret is to surround yourself with great people and empower them to make decisions. Having Jay as the new CSAA Executive Director (see page 12) is a huge win for the Association and for me as President. Jay understands the challenges and opportunities that exist for the industry and will really be key to our future success. With his leadership, the team at CSAA will flourish and the members will benefit. I look forward to seeing many of you at ESX this month in Baltimore, and of course at our 2015 Annual Meeting, October 10-14 in Sonoma, CA. We have an exciting lineup of speakers and education sessions that will bring real value to you as business leaders in the monitoring industry. (Education sessions are October 12–14 — see page 1 for details.) Best wishes to all,
CSAA Headquarters 8150 Leesburg Pike, Suite 700 Vienna, VA 22182 703-242-4670; Fax 703-242-4675 www.csaaintl.org Copyright ©2015 Central Station Alarm Association. All rights reserved.
Pamela J. Petrow President, CSAA International
Find program and registration information for CSAA events at csaaintl.org.
4 | CSAA Dispatch • www.csaaintl.org Summer 2015
Summer 2015
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ASAP UPDATE
®
Central Stations Applaud ASAP Onboarding As “Seamless and Speedy”
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he ASAP program continues to accelerate, with PSAPs in Cary, NC, Denton County, TX, and Chandler, AZ going live since March 2015. Central stations report that the onboarding process is straightforward and easy to manage .
“Monitronics was in the first group of alarm companies to go live with ASAP dispatching,” said Kathleen Schraufnagel, Industry Relations Liaison at Monitronics. “We are currently active in every PSAP that is in the ASAP-to-PSAP program. When we set up, there were the usual technical issues you have when adding a new system to an existing one, but nothing unusual — it went smoothly. The address verification process took the most time, but since the initial review was done, getting connected to each new PSAP has been easy.” ASAP was launched in 2011 as an initiative by the alarm industry to increase the efficiency and reliability of emergency electronic signals from central station alarm companies to Public Service Answering Points (PSAPs). It was developed as an American National Standard in a cooperative effort between the Association of Public Communications Officials (APCO) and CSAA. With ASAP, critical life safety signals and accurate information is processed in seconds, not minutes, through the Nlets system of state-to-state PSAP communication, insuring that critical time is not lost, and that complete and accurate information is transmitted to the PSAP ASAP ACTIVE ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■
Affiliated American Alarm Guardian Protection Monitronics Protection 1 Rapid Response RFI Safeguard Security United Central Control Vector
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Alarm Detection Systems CMS Diebold ESC Richmond Alarm SentryNet Stanley
every time. The ASAP program also helps reduce false alarms, and may save the PSAPs and emergency services potentially millions of dollars. “Protection 1 went live with ASAP dispatching in Chandler, AZ in April,” said Shari Wilson, Customer Operations Director at Protection 1. “The Chandler Police Department staff was a great help in ensuring the process ran smoothly. We had our introductory call on March 24 and were live on April 7!” “Since our initial implementation with Richmond, VA last July, we have gone live with 8 additional agencies and have definitely seen the benefit of transmitting alarm calls via ASAP vs. a telephone interaction. Once the initial address verification process is completed, the remaining process is seamless and speedy,” continued Wilson. “We have found the time savings and accuracy of transmitting alarm information via ASAP to be of great benefit to our centers and the corresponding PSAP and would recommend adopting this program to other organizations. Most importantly, ASAP dispatching improves the service provided by alarm companies to their customers and 911 centers to their local citizens.” Onboarding ■■ ■■ ■■ ■■ ■■
Centra-larm Central Security Group NMC SEI Watchlight
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Ready!
Jason Bradley, Director of Central Station Operations at Guardian Protection, says he found that the initial integration of the infrastructure required to support the deployment of the ASAP application to be simple, yet smart and intuitive in its design. “This design has provided a platform for the onboarding of PSAPs to become routine. Its regimented approach allowed us to connect with four agencies within a one-week period,” he explained. “So much time is saved when transmitting alarms by ASAP instead of by phone,” said Monitronics’s Schraufnagel. “The data is accurate, and any additional communication between our monitoring center and the PSAP during an alarm situation is provided electronically so that the information gets to the officer in the field quickly. It is a win-win for everyone, but most especially for our citizens.” For information on accessing ASAP resources (video, brochures, webinars) or how to participate in the ASAP program, contact CSAA at asap@csaaintl.org or 703-242-4670, or visit csaaintl.org/asap. Get involved in reaching out to PSAPs to help get them started with ASAP! Contact asap@csaaintl.org to find out how.
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automated Secure alarm protocol
Morgan County, AL Chandler, AZ Tempe, AZ Washington, DC Cary, NC Houston, TX Denton County, TX Henrico County, VA James City County, VA Richmond, VA York County, VA
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Boca Raton, FL Boston, MA Delaware County, OH Prince George’s County, MD Seattle, WA
6 | CSAA Dispatch • www.csaaintl.org Summer 2015
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www.csaaintl.org • CSAA Dispatch | 7
ANNUAL MEETING
continued from page 1
sembled an exciting roster of speakers to present on topics that will help them advance their businesses,” said Petrow. Education sessions will be held October 12-14. Keynote Speaker: Stan Stahl, Ph.D. “Meeting the Information Security Management Challenge: The Financial Implications of Cybercrime on the Alarm Monitoring Industry” (Sponsored by Honeywell Security Products) Stan Stahl, President of Citadel Information Group, an information security management services firm, says that cybercrime costs businesses and non-profits billions of dollars annually in theft, fraud, embezzlement, and other losses, and that meeting the cyber security challenge requires Executive Management and their Boards to take cyber security as seriously as they take operations and finance. His keynote address will illustrate the dangers of cybercrime, show how we let cyber-criminals onto our networks and provide actionable management strategies and tactics every business can take to effectively manage its cyber-risk. “Managing cyber-risk has become the new normal, whether it’s protecting your network from cyber-criminals who want to steal your online bank credentials, dishonest competitors wanting to steal your customer lists or thieves wanting to disrupt the IP connection between you and your customers,” says Stahl. “Statistics suggest that more than 30% of cybercrime victims are small businesses like many of those in CSAA, and that 60% of these victims are out-of-business within 6 months of being hacked.” A pioneer in the field of information security, Stahl began his career securing teleconferencing at the White House, databases inside Cheyenne Mountain and the communications network controlling our nuclear weapons arsenal. He was recently invited to join the California Cybersecurity Task Force convened jointly by the California Governor’s Office of Emergency Services and the California Department of Technology.
“ Your business is subject to all the information security challenges any normal business faces: online bank fraud, ransomware, theft of intellectual property, disasters. As an alarm company, you also have a responsibility to be there when your customer needs you – and that means nothing can interfere with the IP string connecting you and that customer. You need it to be confidential, accurate, and available. In Sonoma, we’ll share defense tactics and high level strategies to help you navigate the world of cybersecurity.” —Stan Stahl
Featured Speaker: David Margulies “Protect Your Reputation: Crisis Management in the Cyber Age” David Margulies frequently reminds audiences that in the Cyber Age, “A lie can be halfway around the world before the truth has an opportunity to put its pants on.” At his presentation in Sonoma, he will demonstrate to attendees that “what you don’t know about crisis management in the Cyber Age can kill your business.” He will share strategies and tactics for managing unforeseen events to protect company brand and reputation.
“ Your business is your biggest investment — as Warren Buffett says, it takes 20 years to build a reputation and five minutes to ruin it. I’ve always been surprised and disappointed that an industry that contributes so much to the protection of lives and property can come under attack … At CSAA we’ll be sharing strategies to develop and keep a positive reputation in the Cyber Age.” —David Margulies Margulies has worked with the alarm industry for more than a decade helping to enhance the industry’s reputation through positive media coverage, and successfully dealing with crisis situations and legislative issues working with the Security Industry Alarm Coalition. His firm also consults with local police agencies on media relations and crisis management. He is a frequent commentator on high-profile issues on programs including Marketplace, The Today Show, CNNfn, and Your World with Neil Cavuto. Margulies has been quoted as an expert in public relations and crisis management in Business Week, The Wall Street Journal, and many other publications. He is the author of the book “Save Your Company, Save Your Job: Crisis Management in the Internet Age”. Featured Speaker: Robert A. Rohm, Ph.D. “Why Can’t You Be Normal … Like Me!” Robert A. Rohm is a dynamic inspirational international speaker, best-selling author, educational consultant and guest lecturer. He earned his Ph.D. at the University of North Texas in Higher Education Administration and Counseling. His message focuses on transforming people into leaders who can maximize their individual potential.
8 | CSAA Dispatch • www.csaaintl.org Summer 2015
Describing his special session at the CSAA Annual Meeting, Rohm says, “In the normal course of a day we meet all kinds of people. Some of them we really connect with and others… well – let’s just say we don’t quite understand them. Have you ever considered the fact that most people do not do things against you as much as they do things for themselves? This will be a lively, interactive session that will help you understand yourself and others better than you ever thought possible.” A dynamic and energetic speaker, Rohm has educated audiences as large as 70,000 people and shared the platform with other great speakers like Zig Ziglar, Les Brown, Dr. John C. Maxwell, Frank W. Abagnale (from the movie “Catch Me If You Can”), Ron MacLean (Canadian Sports Announcer), Dr. Stephen Covey (author of The Seven Habits of Highly Effective People), Harvey Mackay (author of Swimming With The Sharks Without Being Eaten Alive), President George Bush, Rush Limbaugh, Charles “Tremendous” Jones and Peter Lowe. This is Going to Pinch! National Market Trends in Health Care and How They Will Affect Your Bottom Line A Panel Presentation by National Experts Representing Health Insurance Carriers and Brokers
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Most employers are becoming more aggressive with their Wellness Initiatives by utilizing strategies such as tobacco cessation programs, outcomes-based assessments by using Health Assessments and Biometric Screenings, and increasing overall health and productivity programs (such as disease management and data mining). Plans are beginning to implement surcharges for spouses as well as tobacco utilization (with the Affordable Care Act allowing insurance companies to charge 50% higher premiums for those who use tobacco).
These factors, compounded with the importance of benefits in recruiting and retaining talent, have moved healthcare out of HR and into the C-suite. Join the conversation as national experts representing health insurance carriers and consultants discuss market trends and influencing factors. Learn about cost containment, plan restructuring/design and employee engagement, which will position you to conquer this critical challenge to your employees’ welfare and your bottom line. *Per a study by Aon Hewitt
Speakers:
Double digit annual increases, changing government regulations, health care reform, growth in surcharges/exclusions/ differentials, and the explosion of specialty medications in the pharmaceutical industry are just some of the items that translate into a challenge for employers when it comes to health insurance benefits in the US, regardless of company size. Consider the following: ■■
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The average healthcare cost per employee in 2015 is forecasted at $11,304 (up 5% from 2014). In 2010, the average healthcare cost per employee was $8,792!* The amount that employees are expected to pay out of pocket (both in contributions towards the cost of the coverage as well as copayments, coinsurance, and deductibles) has been increasing year to year.* Sovaldi — a new prescription drug to treat Hepatitis C — can cost $84,000 per course of treatment (or approximately $1,000 per pill).
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Liliana Salazar, Senior Vice President, Benefits Compliance National Practice Co-Leader Wells Fargo Insurance, Wells Fargo & Company Nicholas M. Allen, FSA, MAAA, National Practice Leader for Actuarial Services Wells Fargo Insurance, Wells Fargo & Company
Additional sessions and speakers to be announced.
Join your colleagues in beautiful Sonoma, CA for the networking and education experience found only at the CSAA Annual Meeting! Register online now, and be sure to reserve your room at the Fairmont Mission Inn & Spa. Visit csaaintl.org/2015am for schedule details, registration and housing links, and information on the special events and tours offered to meeting attendees. Additional program information will be announced in the coming weeks.
Summer 2015
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REPORT
Crucial Vote on NFPA 72 to Be Held June 25
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t press time, the security industry was mobilizing to prepare for a crucial vote on NFPA 72, The National Fire Alarm and Signaling Code for the 2016 Edition, to be held June 25 at the NFPA Chicago Technical Meeting. CSAA, SIAC, SIA and ESA all issued calls to action to their eligible members to vote no on two motions they believe would negatively impact the alarm industry and its customers. CSAA Executive Director Jay Hauhn explained: “Currently there is language in the proposed 2016 edition of NFPA 72 that is beneficial to our industry and our customers. This language clarifies the position that Listed Central Stations are able to provide Remote Station Service if that is the level of service desired. Specifically, within the proposed final edition is a paragraph which reads ‘26.5.3.1.3 Alarm, supervisory and trouble signals shall be permitted to be received at a listed central supervising station.’”
Two motions have been presented to rescind the proposed language and keep listed central stations’ ability to provide remote station service uncertain:
Participants Praise CSAA’s “Fall Ops”
measure up to others. It is a benefit to constantly learn new things.”
he 2014 Fall Operations Management Seminar was praised by attendees as a beneficial experience to newcomers and veterans alike.
The 2015 Fall Ops will be held at the Embassy Suites Hotel Phoenix-Scottsdale on November 8-10. Topics planned are:
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Rose Sabourin of Criticom Monitoring Services reported that it was her first time attending and that it was a “great experience.” She attended at the suggestion of her company president. Another first-timer, Ann Prince of CMS/Protection One, noted that Fall Ops is “a great opportunity to meet peers in the industry.” At the other end of the attendee spectrum, Tim Smith of Per Mar Security noted that “I have been to 11 Fall Ops meetings and I find it great to learn what others do and how we
1. Motion Sequence # 72-8 Seeks to limit Central Station monitoring to situations approved by the AHJ. 2. Motion Sequence # 72-9 Seeks to eliminate the proposed paragraph all together. “Defeating these motions is important
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An update on ASAP-to-PSAP — Hear details from ASAP-active central stations Civil Unrest: Planning for the Unknown – Take away best practices from central station personnel who personally experienced crises in their communities. DIY is Not Just for Monitoring Yourself – Plenty of companies are looking to grab a piece of this growing market—but at what risk? How to Hack into an Alarm
to the alarm industry,” said Hauhn. “From a national perspective, the code should reflect that a facility meeting the stringent central station listing requirements automatically meets the remote station facility standards. This prevents a central station from arbitrarily being denied recognition as a remote station, which is now happening within the greater Chicago area, driven by fire departments that operate their own alarm monitoring centers. In these situations, the AHJ designates a single remote station, typically operated by the AHJ itself, as “approved” under the Code and then rejects all forms of private fire alarm monitoring, including monitoring via a NRTL-listed central station. This eliminates all private competition and leaves a government entity, which is also the AHJ, as the sole provider of fire monitoring services.” Watch the CSAA Blog and CSAA Signals for updates on the June 25 vote.
System – Understand the latest vulnerabilities to keep ahead of the Bad Guys ■■
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Cybersecurity and Your Central Station – Q&A Take away an action plan to keep your central station from unwanted intrusions. Hosted (Cloud-based) Central Station Solutions – Learn about key trends in cloud security. Mobile PERS in 2015 – How GPS technology is impacting monitoring and RMR. New technology for the central station, central station management issues, and more!
Look for program and registration details at csaaintl.org/event/2015fallops.
10 | CSAA Dispatch • www.csaaintl.org Summer 2015
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Summer 2015
www.csaaintl.org • CSAA Dispatch | 11
CSAA NEWS Pamela J. Petrow Named President of CSAA International Pamela J. Petrow, President and Chief Executive Officer of Vector Security, Inc., is the new President of CSAA International. Her term extends to October 2017. “It is an honor and a privilege to be able to lead CSAA during this period of transformation for the alarm industry,” said Petrow. “As president, I will build on our past successes, looking to transition the Association to meet the current and future needs of our members.” Petrow says that her vision for her term focuses specifically on member engagement and membership value. “My objectives are threefold,” she said. “One, to improve membership value and relevance; two, to help our members position their companies for the future; and three, to grow membership overall.” “I believe in the power and value of associations, and I also understand the challenges they face in communicating their benefits to members, both current and prospective,” said Petrow. “We have already begun a review of the structure of CSAA, because our members are diverse and need more customized benefits than they have received in the past. Over my term, CSAA leadership and I will talk to every member to discuss their individual needs and determine how to bring them relevant and valuable benefits.” In addition, she said, “One of my biggest challenges will be to reawaken enthusiasm and participation among our members. We will discover new ways that every member can make a contribution, to volunteer and share in our association community.” “We must build on our members’ passion and tap into their expertise to improve and advance the whole alarm industry,” concluded Petrow. Pamela J. Petrow has served as CSAA First Vice President since October 2013, and was slated to become CSAA President in October 2015. She assumes the presidency early following the change in roles for former president Jay Hauhn, who resigned that position in March to become CSAA’s executive director, and a unanimous vote by the CSAA Board of Directors. She is the first woman to serve as president of CSAA, which was founded in 1950. Previously, Petrow has held leadership positions in the Pennsylvania Burglar and Fire Alarm Association (PBFAA),
Electronic Security Association (ESA), and CSAA, where she also co-chaired the Education Committee and served on the Executive Committee. She is involved with the Association of Public-Safety Communications Officials- International (APCO), and received its President’s Award in 2009 for her outstanding contributions to the electronic transmission of signals between central stations and 911 dispatch centers. In 2014, she was presented with an Ernst & Young (EY) Entrepreneur Of The Year™ Award in the Western Pennsylvania and West Virginia program.
A New Executive Director for CSAA: Industry Veteran Jay Hauhn Jay Hauhn, a 38-year veteran of the security industry, is the new executive director of CSAA International as of April 6. He will lead the staff of the association in Vienna, VA. “Jay brings a unique combination of strength in technology, existing relationships with public safety liaisons and sister associations, knowledge of new players in the market, and an understanding of the values and goals of the association,” said CSAA President Pam Petrow. “With his leadership, CSAA will be able to engage our members and collaborators in new ways to keep us relevant and stronger than ever.” “I am excited to have the chance to lead CSAA, and to work with the board of directors, the volunteer committees and the staff, particularly at this time when rapidly-changing technology impacts our industry like never before,” said Hauhn, who has close ties with CSAA, having served as president of the association since October 2013. “I started my career in the security industry working in a central station, and it’s a remarkable opportunity to cap off my career as the executive director of the association that represents monitoring companies and protects their interests,” he continued. Hauhn recently retired as chief technology officer and vice president of industry relations at Tyco Integrated Security, where he was responsible for product technology and innovation along with industry and government relations. He led product and service solution development and engineering as well as development and implementation of product strategy. He was also responsible for interaction with industry associations, regulatory agencies and local, state and federal governments. Previously, Hauhn served as chairman of the Security
12 | CSAA Dispatch • www.csaaintl.org Summer 2015
CSAA Leaders Are Among Security Industry Greats Joining SSI Hall of Fame CSAA members David Carter (managing director, NetOne), Pat Comunale (president of Global Security Solutions, Tri-Ed Distribution), Stanley Oppenheim (president, DGA Security Systems and Affiliated Monitoring), and Donald Young (CIO/ COO, Protection 1), along with the late Keith Ladd (founder and former president, The Protection Bureau) were formally welcomed to the Security Sales & Integration’s Industry Hall of Fame in a ceremony at ISC West on April 14. “What makes SSI’s Industry Hall of Fame so important and compelling is that it honors those whose efforts have had life-and-death consequences,” said SSI Editor Scott Goldfine. Founded in 2004 to represent the highest honor Front: Stanley Oppenheim; back (l-r): David Carter, Pat Comunale, Donald for extraordinary professionalism, conduct and Young, Matthew Ladd (son of Keith Ladd). Photo courtesy of SSI achievement, SSI’s Hall of Fame pays tribute to those remarkable people who have had an unforgettable impact on the industry, sustained over a long and illustrious career. Each year the new members are nominated by past inductees and other industry luminaries. According to SSI, “Carter built one of country’s strongest independent security services companies and grew it even larger as part of a utility, and then guided NetOne and its member companies to great success. Comunale’s 25 years of leadership and expertise building security manufacturing and distribution businesses has culminated in Tri-Ed’s recent acquisition by Anixter. Ladd was a humanitarian who founded The Protection Bureau and the Pennsylvania Burglar and Fire Alarm Association. Oppenheim is a widely known industry figure who founded DGA Security Systems and Affiliated Monitoring. Young is an IT and operations innovator who plied his trade to SecurityLink, ASG Security, ADT, HSM, Stanley and Protection 1.” Industry Association (SIA) and currently sits on the board of directors of the Security Industry Alarm Coalition (SIAC). He is the recipient of numerous industry awards, including SIA’s “Statesman Award” in 2009 and SIAC’s William Mooney award in 2011. In April 2011, he was inducted into the Security Industry Hall of Fame. Hauhn was also recognized as one of the “Security Industry’s Most Influential People” in 2012 and named one of the forty “Most influential People in Security & Fire” by IFSEC (International Fire and Security Exhibition and Conference) in 2013.
Fiore Praised for Critical Leadership During CSAA Transition The CSAA Board of Directors extended its thanks to CSAA Past President Louis T. Fiore for stepping in as interim executive director and leading the association through the recent Summer 2015
transition period following the retirement of former Executive Vice President Steve Doyle. “Lou’s able leadership enabled the CSAA Board to take the time to carefully consider CSAA’s future direction before choosing our next executive,” said CSAA President Pam Petrow. “We knew the staff was in excellent hands during the transition.” Fiore guided the association through some difficult challenges, including the unprecedented cancellation of the 2014 Annual Meeting due to Hurricane Gonzalo. His tenure as interim executive director also coincided with a flurry of national legislative activity over the issue of net neutrality. He attended dozens of Capitol Hill meetings on behalf of CSAA and the Alarm Industry Communications Committee, which he chairs. “Lou has been a great leader and friend. He has been a tireless Continued on page 14 www.csaaintl.org • CSAA Dispatch | 13
CSAA NEWS continued from page 13 and successful advocate for the industry,” said Bill Signer, AICC lobbyist. “Everyone he met on Capitol Hill immediately knew what a special person he is. He has and will continue to be a leader in the industry that he has served so well.” Fiore also spent significant time mentoring the members of the CSAA staff on legislative messaging, industry history, and technology issues during his tenure, freely sharing his extensive knowledge. “The members of the CSAA board would like to thank Lou Fiore for making yet another outstanding contribution to CSAA,” said CSAA Executive Director Jay Hauhn, who succeeded Fiore. “I inherited a staff and organization in better shape because of his leadership.”
CSAA Resources: Take Advantage of Information on CSAA Wikis An extensive online resource available only to CSAA members. Log in to view information you can’t find anywhere else, such as a complete list of state monitoring licensing requirements; best practices for designing and building a central station; how to create a disaster preparedness plan; hiring for central stations; a list of signals formats; and even a comprehensive list of security industry acronyms. The wikis are monitored and updated by CSAA staff and member volunteers. Access is free to CSAA members! Visit csaaintl.org.
CSAA Signature Series Webinars CSAA’s Signature Series Webinars for 2015 kicked off in May with a sold-out presentation on UL-827. Members
can view the archived webinar at csaaintl.org. Future topics include Internet Neutrality; Alarm Company Insurance; Cybersecurity; H.264-5 Video; and Employment Law. Visit csaaintl.org for details. Webinars are presented free of charge to CSAA members.
CSAA Wage and Salary Survey — Purchase Your Copy Today The most extensive snapshot of industry practices to date will assist businesses within the industry with competitive compensation practices. The survey collected information from the year 2013 in the following areas: ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■
Demographic Data Types of Monitoring Executive & Operational Management Central Station, Office, Sales, and Marketing Positions Dealer & Customer Support, Data IT & Telecom Services Benefits Packages Position Descriptions.
The data will be particularly useful to the human resources staff at alarm companies. Visit csaaintl.org to purchase.
CSAA Looks to the Future with Review of Membership Categories and Benefits
I
n May, CSAA announced the launch of a new initiative, the Voice of the Customer (VoC) program. All members of CSAA were invited to participate in special meetings about VoC at ESX on June 23 in Baltimore. “CSAA’s bylaws define multiple classes of membership,” said CSAA Executive Director Jay Hauhn. “The North American Regular Member classification is the largest; there is considerable diversity within it including traditional monitoring center businesses of all sizes, as well as equally-diverse Proprietary and Contract Monitoring entities. We also have a large, and again diverse, Associate membership class.”
INTERNATIONAL
CENTRAL STATION ALARM ASSOCIATION
He noted that CSAA strives to offer valuable benefits to all member categories, and that “we recognize that the needs of our members can vary greatly. Consider our education program. It is quite clear that membership needs vary based on each member’s individual business requirements. For example, what a national company needs from CSAA education programs is different than what an owner-operated company desires.” “Further to that, what value an Associate member realizes from CSAA education programs will differ from how other members measure value. Our goal is to clearly identify, understand and then implement programs based
on an enhanced understanding of members’ wide-ranging requirements.” For the meetings in Baltimore, member categories were to be divided into working groups: ■■ ■■ ■■ ■■ ■■
Owner-operated and Regional National Proprietary Contract Monitoring Associate
The information gathered at the meetings will be the starting point of the VoC program. “VoC will lay the foundation for the future direction of CSAA,” said Hauhn. “Our ESX meetings are an exciting opportunity for members to participate in the early stages of a permanent VoC.” For more information, contact Becky Lane at membership@csaaintl.org.
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CHICO VICTORY continued from page 1 the members that he had been in touch with Chico Police Lt. Mike O’Brien in an effort to share SIAC resources such as the “Best Practices” for false alarm reduction. “We’ve had great success in numerous jurisdictions with these resources, cutting false alarms by as much as 80%,” said Sargent. He explained that Chief of Police Kirk Trostle agreed to meet with him and Steve Keefer, SIAC Public Safety Liaison, on May 30 to present solutions to consider with the model ordinance, discuss the incomplete notification process to dealers, and the unreasonable time frame of moving towards verification with no or limited at best private security to respond to alarms. A Step Forward … then Back
Jon Sargent speaking to the Chico City Council on April 7, 2015
The May 30 meeting happened, but did not go as hoped. The chief agreed to review the resources but refused to change his position or the implementation date. Sargent then informed the chief that the California Alarm Association would send a letter to alarm companies explaining the situation — and advising them of the urgent need to develop options for the elimination of response to calls for service under the new policy. “Needless to say,” he said, “our concern was that our customers would continue to receive the level of safety and security they expected.”
setting a legal precedent. “Fining alarm companies violates due process and is unconstitutional,” said Sargent. “You cannot fine an alarm company for ‘non-wrongful conduct.’ You can’t fine an alarm company for the mistakes of its customers.” He explained this to the committee and advised that the next step should be for CAA counsel to speak to the Chico city attorney in anticipation of challenging the new ordinance in court.
The Chico Enterprise-Record published an in-depth article, “Chico Police to stop responding to automated alarms,” on June 6. The article caught the public’s attention and a backlash against the plan began, leading to a public meeting of the City Council’s Internal Affairs Committee on August 13. At this event, the Police Chief announced that he was abandoning the verified response plan, and that police would keep responding to all alarms, but that somehow police response to alarms had to be reduced. His new plan to make that happen? Fine alarm companies for false alarms. Now Sargent knew how to combat the plan. The city of Fontana, CA had been through a similar process in 2010,
CAA counsel Jean Pierre Nogues of Mitchell Silberberg & Knupp LLP sent a letter to the Chico City Council on October 6 detailing the legal violations of the proposed ordinance, stating that it was preempted by state law; that it violated due process and equal protection rights of alarm companies; that it would improperly interfere in the relationship between alarm companies and their customers; and that it purported to impose criminal liability based on the conduct of others without regard to intent. But the next day, the Council voted 5-2 in favor of moving forward with the alarm ordinance that would fine alarm companies for customers’ false alarms. Industry Supports Legal Action Sargent marshalled alarm industry companies to combat the ordinance.
The Chico Legal Fund was established so that industry members could support the legal challenge – with the aim of not only thwarting the Chico plan but preventing similar initiatives from gaining traction in other cities. “It is difficult to understand why Chico city officials would put taxpayer funds at risk by passing an ordinance similar to one that has been overturned in court in another California city,” said Jay Hauhn, then-president of the Central Station Alarm Association. A similar ordinance passed in Fontana, CA was overturned in court when it was challenged by the alarm industry. In that case, Fontana had to pay its own legal fees plus the approximately $173,000 in legal fees incurred by the alarm industry. “While the Fontana case did not set a legal precedent because it was not appealed; it certainly showed how a fair-minded court would interpret the issue. With no controversy or threat of litigation, the city could have implemented an ordinance patterned after the model ordinance, which provides for reasonable user permit fees and assesses an appropriate escalating fine structure against the alarm users who cause false alarms and achieved the same, or better, results in terms of Continued on page 20
16 | CSAA Dispatch • www.csaaintl.org Summer 2015
Sur-Gard System 5 with visual verification support. A powerful, yet more compact virtual receiver.
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Summer 2015
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CSAA Member News CSAA International is pleased to bring you the following news from and about CSAA members. Please send your news items and announcements to communications@csaaintl.org. Ackerman Security Honored at AJC Top Work Places 2015 Awards Ceremony
throughout the region, helping them to grow their businesses.
Ackerman Security Systems was among the companies honored in the Atlanta Journal Constitution’s Top Work Places 2015 Awards Ceremony held at the Cobb Performing Arts Center on March 19. According to the event program, more than 1,420 Metro Atlanta companies were asked to participate in the 2015 Awards Program by the AJC and its partner, Workplace Dynamics. More than 112,000 Metro Atlanta employees responded to surveys from Workplace Dynamics, who compiled the data and selected the top companies.
“Charlie may be new to security, but he’s no stranger to sales and business,” said Jim Hawthorne, DMP Director of Sales, East. “He has over 25 years of experience in sales management. His tremendous experience developing sales teams combined with the competitive spirit that comes from working in the sporting-goods industry will be great assets as he supports and energizes the DMP authorized dealers in his region.”
Mary Jane Holcomb, HR Director Ackerman Security Systems, and Bob Lamb, Customer Care Director Ackerman Security Systems
“We felt the benefit of participating in this process was that it would provide valuable and actionable feedback from our employees on how we could continue to enhance the quality of work-life here at Ackerman. The right environment promotes both employee and customer retention. Satisfied and experienced employees deliver exceptional customer service, the hallmark of our success. We are a high growth company and it is important we have evolving processes that drive continuous improvement that our employees have the opportunity to contribute to and shape,” said Jim Callahan, CEO.
DMP Announces New Dealer Development Manager Digital Monitoring Products (DMP) has named Charlie Osborn to the position of Dealer Development Manager in the New England Region, which includes upstate New York. He will be responsible for developing new sales and providing on-going service to DMP authorized dealers
Prior to joining DMP, Charlie was employed by Prince Global Sports, manufacturer of Prince and Ektelon racquets and apparel. His most recent position was VP of Sales, responsible for developing sales, marketing, and business services teams. Prior to that, he was with Wilson Sporting Goods where he served as Director of Sales.
Women’s Security Council Honors CSAA Members at ISC West Victoria Ferro, President of MKS (formerly Micro Key Solutions), was honored by the Women’s Security Council as one of their ten 2015 Women of the Year honorees in a ceremony at ISC West in Las Vegas on April 14. This annual program honors top female professionals and their contributions to the security industry. “Receiving this award means a great deal to me. The WSC has always done an amazing job of recognizing Women in this often male-dominated industry and I am truly humbled to share this award with the other women who were honored this year,” commented Ferro. “It is a big honor to be part of this great group of inspiring women of past and future winners of this award.” Other women at CSAA member companies honored were Barbara Holliday, Director of Dealer Services, Monitronics and Irene Lam, Vice President of Research and Development, and Engineering, Tyco Security Products.
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CSAA MEMBER NEWS Founded in 2010, the Women’s Security Council is a network of successful security professionals focused on empowering women to realize professional success as industry leaders. This year’s award winners were chosen from a wide array of nominees, each ranked based on industry and work experience, volunteer roles within the industry and their specific communities, and industry reputation.
TRI-ED Hackensack Open for Business TRI-ED announced the opening of a new branch in Hackensack, New Jersey. The branch will be managed by Frank Arcuri, a long-time industry veteran. “TRI-ED continues to grow its North American footprint,” noted Pat Comunale, TRI-ED’s President of Global Security Solutions. “We are pleased to offer yet another conveniently-located branch in the Northeast and look forward to serving our new customers in northern New Jersey.”
Vector Security Appoints New General Manager Vector Security announced the addition of John Taggart as Senior Director and General Manager of Vector Intelligent
Solutions, including senior level management of Industry Retail Group. Vector Security acquired Industry Retail Group in August 2013 to complement their portfolio of security offerings with managed broadband services and network-enabled applications. Taggart, who attended the University of Southwest Louisiana and Georgetown University McDonough School of Business and was most recently with Consolidated Communications, brings nearly 21 years of experience to the company including strong communications, financial and operational expertise. He will drive the strategic direction of Industry Retail Group (IRG) and the IRG management team will report directly to him. “John will lead all efforts for market growth and strategic execution, establishing Vector Intelligent Solutions as the single-source for broadband-enabled applications across primary and secondary network infrastructures with a strong emphasis on security,” said Vector CEO Pam Petrow.
Security Partners Opens New Las Vegas Branch, Announces New Staff During ISC West in April, Security Partners conducted special tours of its new central station in Las Vegas. “This is a terrific step forward for both Security Partners and our dealers, as we have constructed a state-of-the-art facility to work hand-in-hand with our existing branches in Southern California, Lancaster, PA and San Antonio, TX,” said Michael Bodnar, president of Security Partners, a CSAA Five-Diamond-certified member. CSAA staff members Becky Lane and Elizabeth Lasko were among the conference attendees who were able to view the new facility first-hand.
Mike Bodnar, president of Security Partners, and CSAA Vice
Security Partners purchased the facility in Las Vegas—a President of Membership Becky Lane at Security Partners’ Las Vegas former government data center that was already equipped facility in April. Photo by Elizabeth Lasko with many of the top security features expected from a Security Partners monitoring operations center—because of its strategic location and the favorable environment for conducting business on a national basis. In other Security Partners news, the company announced that Kevin Smily is the new Central Station Manager for its Lancaster, PA hub and that Rick Guzman will oversee all West Coast operations. Smily, most recently a Dothan, AL-based technology and security consultant, will be returning as a central station supervisor, a role he undertook in Massachusetts for a number of years. Guzman, who served as an assistant operations manager for a predecessor of Security Partners, will be responsible for the operations of the Security Partners Anaheim strategic operations center to accommodate the continued growth of its interactive monitoring services and dealer base in California. In addition, Guzman will take the helm of the company’s Las Vegas facility.
Summer 2015
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CHICO VICTORY continued from page 16 both cost recovery and reducing false alarms,” said Hauhn.
SIAC Resources at siacinc.org
The Lesson of Chico
Reflecting on the events of the last ■■ Model Alarm Ordinance The threat of legal action and the year, Sargent said, “It’s outstanding activities funded by the Chico Legal Fund the way alarm companies around the ■■ Alarm System Standards changed the direction of the issue, as did nation stepped up to support this ■■ Training Aids the surprise retirement of Chief Trostle effort financially. Not only did we win and the installation of a new mayor who with their support, but we now have ■■ Success Stories was one of the two votes against the an up-to-date, in-depth case study ordinance in October. The City Council on this legal issue that we can use the next time, if there is advised the industry that they would hear proposed changes one.” at a meeting in early 2015. After an April 8 meeting, Sargent Sargent does sound a cautionary note. “While we may call reported “a tipping point in our favor. The City presented a brief this a victory, which it is, in reality Chico was also a very report on two new ordinances offered to avoid our lawsuit. unfortunate situation,” he said. “In most communities, the Representatives from Sacramento Alarm Association, SIAC alarm industry and law enforcement work together. I’m and CAA led the public comments in support of ‘Ordinance A,’ pleased that SIAC, the alarm associations and industry were which fines alarm users for false alarms instead of alarm comable to step up to affect the outcome … but this is a good panies. We were pleasantly surprised when the newly promotconclusion to a chapter that I wish had not been written in ed police Captain O’Brien, also supported this model.” the first place.” On April 21, the Chico City Council voted unanimously to adopt — Reported by Elizabeth W. Lasko, this new ordinance, and the alarm industry lawsuit was avoided. Vice President of Communications, CSAA
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20 | CSAA Dispatch • www.csaaintl.org Summer 2015
CSAA New Members CSAA is proud to welcome the following new members to the association family NORTH AMERICAN
PROPRIETARY
Alarmforce Industries, Inc. Toronto, Ontario CANADA Founded in 1988, AlarmForce provides two-way emergency response systems, video surveillance, and wifi home security devices including locks and on/off electrical systems. Services are offered across Canada and a growing number of American cities. All systems are custom-designed, and the monitoring center is ULC Listed and CSAA Five Diamond-certified. www.alarmforce.com
MTA Long Island Rail Road Jamaica, NY
Yarnell Security Systems Lancaster, PA A repeated SDM 100 company, Yarnell provides complete security systems and 24/7 monitoring for home and business customers throughout the central Pennsylvania area. Since 1967, the company is still family-owned and -operated, and is the oldest locally-owned UL-listed central monitoring station in the Lancaster community. www.yarnellsecurity.com
Delphi Warren, OH Delphi Automotive PLC (NYSE: DLPH) is a leading global supplier of technologies for the automotive and commercial vehicle markets. Headquartered in the U.K., Delphi operates major technical centers, manufacturing sites and customer support services in 33 countries. Delphi make cars and trucks smarter, safer, and more powerful and efficient and recently completed the longest automated drive
The Metropolitan Transportation Authority is North America’s largest transportation network, serving a population of 15.1 million people in the 5,000-square-mile area fanning out from New York City through Long Island, southeastern New York State, and Connecticut. MTA subways, buses, and railroads provide 2.69 billion trips each year to New Yorkers. www.lirr.org
Who Will Be CSAA’s 2015 Honorees? Awards will be announced at ESX on June 24-25. Watch the CSAA Blog, social media, and CSAA Signals for the latest news!
Summer 2015
in North America (San Francisco to New York). Its Proprietary Central Station is seeking UL listing. www.delphi.com. ASSOCIATE Make It Video LLC Vail, AZ Make It Video LLC produces quality, cost-effective videos that help companies market and sell their business. The company increases market awareness using branded video messages through social media networks and websites. www.makeitvideo.com INTERNATIONAL Securens Systems Pvt Ltd Navi Mumbai INDIA An Enterprise IoT (Internet of Things) company supplying SaaS based E-Surveillance products and services including business intelligence and analytics. The company focuses on banks, education and warehouses as its primary clients and has opened its own central station to monitor its customers. www.securens.in
CSAA Central Station Excellence Awards
2015
A Central Station Alarm Association and Security Sales & Integration Award ©2015
MARKETING MARVEL
www.csaaintl.org • CSAA Dispatch | 21
®
CSAA Five Diamond Central Stations These central stations have received or renewed their CSAA Five Diamond certifications since the publication of the Winter 2014 issue of Dispatch. CSAA applauds their commitment to the highest training standards in the central station monitoring industry. 1 Time, Inc. since 11/2014 Henderson, NV www.1timesecurity.com
Alarmco, Inc. since 06/2006 Las Vegas, NV www.alarmco.com
Acadian Monitoring Services since 12/2010 Lafayette, LA www.acadianmonitoringservices.com
Alarme Sentinelle since 12/2010 Montreal, QC www.sentinelalarm.com
Ackerman Security Systems since 09/2008 Atlanta, GA www.ackermansecurity.com
Alarmforce Industries, Inc. since 04/2015 Toronto, ON www.alarmforce.com
ADS Security since 09/2003 Nashville, TN www.adssecurity.com
AlarmWatch since 08/2010 Atwater, CA www.alarmwatch.com
AFA Protective Systems, Inc. since 04/2014 Syosset, NY www.afap.com
All American Monitoring since 01/2011 Sarasota, FL www.allamericanmonitoring.com
Affiliated Monitoring since 09/2005 Union, NJ www.affiliated.com
Allstate Security Industries, Inc. since 09/2006 Amarillo, TX www.allstatesecurity.com
Ahold USA Asset Protection Control Center since 02/2012 Columbia, MD www.aholdusa.com
American Alarm and Communications, Inc since 04/2004 Arlington, MA www.americanalarm.com
Alarm Center, Inc. since 04/2007 Lacey, WA www.alarmcenterinc.com
American Burglary & Fire, Inc since 12/2005 Fenton, MO www.afbsecurity.com
Alarm Central, LLC since 03/2006 Kansas City, MO www.alarmcentral.net
Amherst Alarm, Inc. since 03/2004 Amherst, NY www.amherstalarm.com
Alarm Detection Systems, Inc. since 08/2003 Aurora, IL www.adsalarm.com
API Alarm Inc. since 12/2014 Concord, ON www.apidealers.com
Alarm Systems/Falcon Security since 03/2014 Brockville, ON www.alarmsys.com
API Alarm Inc. since 08/2014 Denver, CO www.apidealers.com
Alarm Tech Central Service, Inc. since 12/2009 Ronkonkoma, NY www.alarmtechcentral.com
APS Security Ltd./Acme Protective Systems Ltd. since 09/2005 Vancouver, BC www.acmeprotective.com ASG San Angelo (San Angelo Security) since 12/2005 San Angelo, TX www.asgsecurity.com ASG Security since 07/2009 McAllen, TX www.asgsecurity.com AT&T-Digital Life since 04/2013 Atlanta, GA www.att.com/digitallife/experience Atlantic Coast Alarm, Inc. since 12/2009 Mays Landing, NJ www.atlanticcoastalarm.com Atlas Security Service, Inc. since 03/2005 Springfield, MO www.atlassecurity.com AvantGuard Monitoring Centers, LLC since 01/2007 Ogden, UT www.ag-ul.com Barcom Security since 11/2007 Swansea, IL www.barcomsecurity.com Bay Alarm since 01/2006 Pacheco, CA www.bayalarm.com Capital One since 11/2013 Laurel, MD www.capitalone.com Central Security and Communications since 03/2014 Indianapolis, IN www.central-security.net
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CSAA FIVE DIAMOND COMPANIES continued from page 22
Centra-Larm Monitoring Inc. since 06/2009 Manchester, NH www.centra-larm.net
CPI Security Systems since 08/2009 Charlotte, NC www.cpisecurity.com
Federal Response Center since 01/2006 Springfield, MO www.federalprotection.com
CenturyLink Security since 02/2005 Monroe, LA www.centurytel.com
Custom Alarm since 06/2011 Rochester, MN www.custom-alarm.com
Fifth Third Bank since 10/2004 Cincinnati, OH www.53.com
Checkview Corporation since 03/2014 Chanhassen, MN www.checkpointsystems.com
Damar Security Systems since 11/2012 Sarnia, ON www.damarsecuritysystems.com
Fire Monitoring of Canada, Inc. since 05/2009 St. Catharines, ON www.fire-monitoring.com
CMS Monitoring since 07/2014 Medford, NY www.cmsmonitoring.com
Diebold, Inc. (HI) since 12/2003 Honolulu, HI www.diebold.com
First Alarm since 12/2007 Aptos, CA www.firstalarm.com
Commercial Instruments & Alarm Systems, Inc. since 10/2008 Fishkill, NY www.ciasecurity.com
Diebold, Inc. (OH) since 11/2003 Uniontown, OH www.diebold.com
Fleenor Security Systems since 07/2006 Knoxville, TN www.fleenorss.com
Doyle Security Systems since 02/2004 Rochester, NY www.godoyle.com
G4S Monitoring & Data Center, Inc since 11/2009 Burlington, MA www.g4s.us
Dynamark Monitoring, Inc. since 02/2012 Hagerstown, MD www.dynamarkmonitoring.com
Gillmore Security Systems since 01/2009 Cleveland, OH www.gillmoresecurity.com
ECam Secure since 06/2010 Gardena, CA www.ecamsecure.com
Global Monitoring Solutions since 11/2013 Denham Springs, LA www.gms365.com
COPS Monitoring (AZ) since 02/2008 Scottsdale, AZ www.copsmonitoring.com
Electronix Systems Central Station Alarms, Inc since 06/2005 Huntington Station, NY www.electronixsystems.com
GM Security Technologies since 10/2011 San Juan, PR www.gmsectec.com
COPS Monitoring since 05/2014 Williamstown, NJ www.copsmonitoring.com
Ellijay Telephone Company since 04/2015 Ellijay, GA www.etcbusiness.com
COPS Monitoring (FL) since 04/2014 Boca Raton, FL www.copsmonitoring.com
Engineered Protection Systems, Inc since 06/2004 Grand Rapids, MI www.epsecurity.com
COPS Monitoring (TN) since 12/2012 Nashville, TN www.copsmonitoring.com
F.E. Moran, Inc. Alarm & Monitoring Services since 12/2006 Champaign, IL www.femoranalarm.com
Comporium SMA Solutions, Inc. since 04/2012 Rock Hill, SC www.comporium.com Comtronics since 08/2010 Jackson, MI www.comtronics.com Cooperative Response Center, Inc (CRC) since 03/2011 Austin, MN www.crc.coop
COPS Monitoring (TX) since 06/2014 Lewisville, TX www.copsmonitoring.com
Grand Central Station since 11/2008 Hayward, CA www.gcsmonitoring.com Guardian Protection Services since 09/2006 Warrendale, PA www.guardianprotection.com HEB Grocery since 03/2014 San Antonio, TX www.heb.com Huronia Alarm & Fire Security since 06/2013 Midland, ON www.huroniaalarms.com
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CSAA FIVE DIAMOND COMPANIES continued from page 24
Interface Security Systems since 11/2012 Plano, TX www.interfacesys.com
Monitor America, LLC since 08/2013 Moonachie, NJ www.monitor-america.com
Interface Security Systems, LLC since 08/2004 Earth City, MO www.interfacesys.com
Monitronics since 02/2005 Dallas, TX www.monitronics.com
InterTECH Security, LLC since 02/2008 Pittsburgh, PA www.intertechsecurity.com
Moon Security Services, Inc. since 01/2012 Pasco, WA www.moonsecurity.com
iWatch Communications since 01/2008 Beaverton, OR www.iwatchcomm.com
Mutual Security Services since 05/2009 New York, NY www.4mutual.com
Johnson Controls, Inc. since 10/2011 Milwaukee, WI www.johnsoncontrols.com
Nationwide Central Station Monitoring Corp. since 04/2007 Freeport, NY www.nationwidedigital.com
Kastle Systems since 06/2014 Falls Church, VA www.kastle.com LDS Church since 05/2012 Salt Lake City, UT www.ldschurch.com Life Alert Emergency Response, Inc. since 11/2014 Encino, CA www.lifealert.com Loss Prevention Services, Inc. since 03/2011 Clemmons, NC www.lpssecurity.com Matson Alarm since 06/2008 Fresno, CA www.matsonalarm.com Merchants Alarm Systems since 11/2007 Wallington, NJ www.merchantsalarm.com Metrodial Corporation since 11/2004 Hicksville, NY www.metrodial.com Microtec Security since 10/2011 Montreal, QC www.microtec.ca
Red Hawk Fire and Security Monitoring, LLC since 07/2006 Houston, TX www.redhawkus.com Redwire since 04/2012 Tallahassee, FL www.redwireus.com Reliance Protectron Security Services since 04/2010 St. Leonard, Quebec www.protecron.com SAFE Monitoring Technologies since 12/2010 San Ramon, CA www.safemonitoringtechnologies.com Safe Systems, Inc. since 08/2004 Louisville, CO www.safe-systems.com
NEXgeneration Central since 07/2009 Providence, RI www.nexgenerationcentral.com
Safety Systems, Inc. since 03/2012 Jackson, MI www.safetysystemsinc.net
Northern911 since 03/2014 Sudbury, ON www.northern911.com
Seacoast Security Inc. since 05/2014 West Rockport, ME www.seacoastsecurity.com
Paladin Security Group, Ltd since 04/2008 Burnaby, BC www.paladiansecurity.com
Security Alarm Corporation since 06/2012 Port Charlotte, FL www.securityalarmcorp.com
Peak Alarm Company, Inc. since 02/2006 Salt Lake City, UT www.peakalarm.com
Security Alarm Monitoring, Inc. since 05/2009 Woodlyn, PA www.electronicsecuritycorp.com
Post Alarm Systems since 12/2014 Arcadia, CA www.postalarm.com
Security Equipment, Inc. since 06/2004 Omaha, NE www.sei-security.com
Protection One since 09/2014 Irving, TX www.protection1.com
Security ONE Alarms, Inc. (KELCOM) since 04/2014 Leamington, ON www.kelcom.com
ProTelec Alarms Ltd. since 01/2004 Winnipeg, MB www.protelecalarms.com
Security Service Company, Inc. since 09/2012 Fleetwood, PA www.securityservicecompany.com Security Solutions, Inc. since 01/2012 Norwalk, CT www.securitysolutions.com
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CSAA FIVE DIAMOND COMPANIES continued from page 26
SecurTek Monitoring Solutions Inc. since 05/2010 Yorkton, SK www.securtek.com
Total Monitoring Services, Inc. since 01/2012 Sacramento, CA www.tmscentral.com
Wal-Mart Alarm Central since 06/2012 Bentonville, AR www.walmart.com
Sentry Watch, Inc. since 02/2008 Greensboro, NC www.sentrywatch.com
Trans-Alarm, Inc. since 04/2007 Burnsville, MN www.transalarm.com
Washington Alarm, Inc. since 12/2006 Seattle, WA www.washingtonalarm.com
Siemens Industry, Inc. since 03/2004 Irving, TX www.siemens.com
United Central Control, Inc. since 07/2004 San Antonio, TX www.teamucc.com
Watchlight Corporation since 04/2013 El Cajon, CA www.watchlight.com
Sonitrol of Evansville since 05/2013 Evansville, IN www.sonitrolev.com
United Monitoring Services, Inc. since 04/2004 Columbus, GA www.ums247.com
Wayne Alarm Systems Inc. since 11/2003 Lynn, MA www.waynealarm.com
Sony Pictures Entertainment since 05/2014 Culver City, CA www.spe.sony.com
Universal Atlantic Systems (UAS) since 04/2004 Broomall, PA www.uas.com
Wegmans Food Markets, Inc. since 04/2008 Rochester, NY www.wegmans.com
State Farm Mutual Automobile Insurance Co. since 03/2004 Bloomington, IL www.statefarm.com
Universal Security Monitoring since 06/2010 Gainesville, FL www.cpss.net
WH International Response Center since 12/2004 Rockford, MN www.whirc.com
Vancouver Fire and Radius Security since 07/2012 Richmond, BC www.vanfire.com
WM Security Services, Inc. since 02/2008 Houston, TX www.wm.com
Vector Security, Inc. (Plymouth Meeting) since 08/2003 Plymouth Meeting, PA
Questions about the CSAA Five Diamond program? Contact Malory Todd at mtodd@csaaintl.org or 703-242-4670 x24.
Superior Central Station, Inc. since 06/2007 McAllen, TX www.superiorcentral.com Supreme Security Systems since 12/2004 Union, NJ www.supremealarm.com SVI Systems, Inc. since 05/2009 Stuart, FL www.svi-systems.com
www.vectorsecurity.com Vector Security, Inc. (Warrendale) since 08/2003 Warrendale, PA www.vectorsecurity.com
The Monitoring Center since 05/2014 Oakville, ON www.themonitoringcenter.com
Vivint, Inc. (UT) since 03/2014 Provo, UT www.vivint.com
The Protection Bureau since 11/2007 Exton, PA www.pbureau.com
Vivint, Inc. (MN) since 03/2014 St. Paul, MN www.vivint.com
THRIVE Intelligence since 07/2013 Richardson, TX www.thriveintelligence.com
Vyanet Operating Group, Inc. since 12/2014 Bend, OR www.vyanet.com
Time Warner Cable since 03/2011 East Syracuse, NY www.twcable.com
Walgreens since 04/2012 Deerfield, IL www.walgreens.com
CSAA Five Diamond plaques for 2015 may be ordered online for $275.00. Visit csaaintl.org/csaa-five-diamond-program to place your order.
28 | CSAA Dispatch • www.csaaintl.org Summer 2015
Join CSAA in Sonoma to participate in sessions, learn from experts, and connect with people who will help you advance your business. Featured Topics for Alarm Industry Professionals Cybersecurity Challenges
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2015
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Leadership Summit on Technology
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Program, registration and housing details: csaaintl.org/2015am
INTERNATIONAL CENTRAL STATION ALARM ASSOCIATION
Summer 2015 Advertising Index CSAA International thanks the following advertisers for their generous support Altronix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 www.altronix.com
DICE Corporation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 www.dicecorp.com
The Mechanic Group . . . . . . . . . . . . . . . . . . . . . . . . 43 www.mechanicgroup.com
Bold Technologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 www.boldgroup.com
DMP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 www.dmp.com
MAS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 www.masmonitoring.com
Bosch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 cloud.boschsecurity.com
DSC/Sur-Gard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 www.dsc.com
NAPCO. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 www.napcosecurity.com
CSS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 www.comservicesolutions2.com
Honeywell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 www.honeywell.com/security
Central Insurance Agency www.ciainsures.com
MKS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 www.microkey.com
. . . . . . . . . . . . . . . .
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The CSAA Dispatch is published quarterly by the Central Station Alarm Association (CSAA) international. Send address changes to CSAA, 8150 Leesburg Pike, Suite 700, Vienna, VA 22182 or to membership@csaaint.org. Subscription policy: Individual subscriptions are available without charge to CSAA members. Back issues of the Dispatch are obtainable for $10, if available. CSAA international does no provide legal advice, business advice or any other kind of advice that should be relied upon in making business decisions, and does not assume and hereby disclaims any liability to any person or company for any loss or damage caused by errors or omissions in the material contained herein, regardless of whether such errors result from negligence, accident, or any other cause whatsoever. Printed in the USA.
Summer 2015
www.csaaintl.org • CSAA Dispatch | 29
Regulatory Update Wireless Report
By John Prendergast FirstNet to Issues Draft RFP, Final RFP to be Issued by Year End A “Special Notice” that has been issued by FirstNet pursuant to its meeting the last week of April, seeking input on the draft RFP. There are several attachments and most are technical, which should be reviewed by alarm manufacturers as well as service providers to ensure that typical alarm technology will be compatible. The Notice indicates that it “affords interested parties, including states, tribes, territories, public safety stakeholders, and market participants, an opportunity to understand and provide input regarding FirstNet’s proposed acquisition strategy/approaches . . .” Therefore, this is an opportunity for AICC and the alarm industry to seek clarification of aspects of the RFP process that may affect alarm company use of FirstNet. Comments on the draft RFP are due by Noon on July 27, 2015. Any questions about the terms of the RFP must be submitted by May 27. Commenters must be careful to closely follow the RFP comment procedures, as strict government procurement law restrictions apply to certain aspects of the RFP process. AICC has formulating questions ahead of the May 27 deadline, and has a meeting with FirstNet personnel on that day. The last section of the Special Notice discusses a “partnering list” mechanism that may be of some interest to the alarm industry: As a courtesy, FirstNet will compile a list of those entities
that are interested in subcontracting and partnering opportunities with other potential bidders (i.e., nationwide or statewide entities). Interested parties must submit the business name and size, point of contact (name, e-mail address, phone number, etc.) to the Contracting Officer via email as instructed in the Special Notice. This information will be made available to all potential bidders via posting through the FirstNet website at www.firstnet.gov. It is not required to be listed on the source list in order to submit a proposal to any resultant RFP. This is optional and solely intended to be an avenue to facilitate potential subcontracting and partnering opportunities and FirstNet accepts no liability for any resulting outcomes. It will be important to review the draft documents and formulate comments designed to shape the process to accommodate alarm companies by July 27. The “Pricing Concepts” attachment is one that should get extra attention, since in its final form it may define how alarm companies will be charged for FirstNet access. It is important to elicit from FirstNet what is expected from the RFP process: Will it simply establish the parameters for future partnering arrangements, or does FirstNet contemplate that specific proposals from specific companies be presented this year, with detailed rates and terms? AICC Reply Comments on TCPA On April 10, AICC submitted reply comments in support of the Petition for Expedited Declaratory Ruling filed by Edison Electric Institute and American Gas Association in CG Docket No. 02-278. AICC joined in urging the FCC to declare that non-emergency, service-related telephone calls and text messages to customers who have provided a phone number (wireline or wireless) are not in violation of the Telephone Consumer Protection Act of 1991 (“TCPA”). This would be a common sense approach to customer
relations under the TCPA; and such a ruling should not be limited to calls made by utilities, as many non-utility entities (such as alarm companies) that provide important public interest benefits are likely to encounter controversy over similar facts. Although automated calls placed by alarm companies are often related to alarm responses and are therefore exempt communications made for “emergency purposes,” alarm companies may also benefit by being able to use the contact number provided by their customer in much the same way as utility companies: to contact that customer about their account and alarm system status and to verify installation/maintenance appointments. In addition, there are a number of other important notifications that can best be quickly distributed to alarm subscribers by auto-dialer and/or text message: The need for an equipment upgrade; an equipment recall; alerts regarding a system security risk (e.g., the need for a software upgrade to the customer’s DVR or other equipment that has been identified as being a breach threat); alerts of suspicious activity in a particular market (e.g., someone is knocking on doors soliciting customers pretending they are from the alarm company); or proactive security alerts (e.g., in an area that has been subject to recent home invasions). As AICC has noted in past TCPA proceedings, and indeed as the Commission itself has recognized, when a customer gives a vendor or creditor a particular phone number, that customer expects to be contacted on that number in connection with its relationship with that vendor. As AICC has noted in past TCPA proceedings, and indeed as the Commission itself has recognized, when a customer gives a vendor or creditor a particular phone number, that customer expects to be contacted on that number in connection with its relationship with that vendor.
30 | CSAA Dispatch • www.csaaintl.org Summer 2015
U.S. To Change Stance on Fake Cell Towers and Other Forms of Secret Phone Tracking The Wall Street Journal has reported that the Justice Department will start revealing more information about the government’s use of cellphone tracking devices, and has launched “a wide-ranging review” into how law enforcement agencies use this type of technology. For years, such devices were used without a warrant. The Justice Department also indicated it recognized the need to be more forthcoming about how and why such devices are used. The devices in question, known as IMSI catchers but more colloquially as Stingrays, Hailstorms, or Dirtboxes, were first designed to hunt terrorists and spies overseas, but are increasingly being put to use by local police departments to hunt all types of criminals. According to the article, the Justice Department itself uses planes equipped with the devices, which essentially function as fake cellphone towers, to fly overhead to scan thousands of cellphones looking for a suspect. Non-suspect phones are “let go” when the suspect is found and the device then focuses on gathering information. The device then “lets go” of the suspect’s cell phone as officers move into position and pick up the trail with a handheld device. Signals from cellular-based alarm radios may be subject to capture by such devices. FCC Creates Citizens Broadband Radio Service, Folds Existing 3.65 to 3.7 GHz Band into Rules As expected, the FCC has released its Report and Order and Second Further Notice of Proposed Rulemaking which adopted rules for a newly created Citizens Broadband Radio Service (CBRS). As part of this action, the FCC folded the existing commercial 3.65 – 3.7 GHz band into the CBRS to create 150 MHz of contiguous spectrum, from 3.55 through 3.7 GHz, for the provision of mobile broadband and other commercial services. The FCC believes that its action will be a significant step to meetSummer 2015
ing its ultimate nationwide goal for 500 MHz of broadband spectrum. This may create a source of new broadband spectrum for the alarm industry in the future. The FCC has created a federal/non-federal three-tiered sharing frame-work for CBRS. Incumbent users will be located in a protected tier that will provide interference protection from other users in the CBRS. These protected users will include Department of Defense radar installations operating in the 3.55 – 3.65 GHz band, Fixed Satellite Service (FSS) facilities and, as discussed below, grandfathered terrestrial wireless operations in the 3.65 – 3.7 GHz band. The CBRS itself will consist of two tiers – Priority Access and General Authorized Access. Users in these tiers may be authorized at any given location and on any frequency within the 3.55 – 3.7 GHz band by a Spectrum Access System (SAS). It is important to note users in the Priority Access Tier will be entitled to protection from operations in the General Authorized Access Tier, while users in the General Authorized Access Tier will not be entitled to protection from interference from other CBRS users. Priority Access Licensees (“PALs”) will be authorized to operate a 10 MHz channel in a single census tract for three years and will be assigned up to 70 MHz of the 3.55 – 3.65 GHz band, while General Authorized Access use will be permitted throughout the entire 150 MHz of the 3.55 – 3.7 GHz band (subject to protecting PALs from interference). Additionally, the General Authorized Access (GAA) Tier will allow any user with an FCC certified device to operate without any further FCC approval, while the Priority Access Tier will make spectrum available on a geographic basis through the auction process to the extent that there are mutually exclusive applications. To accommodate existing 3.65 MHz licensees, the FCC has created a two tiered grandfathering schedule, depending upon when the underlying 3.65 -3.7 GHz service license was issued. For those licenses issued prior to January 8, 2013 (the date that the FCC published its Further Notice of Proposed Rulemaking in the Federal Register), licensees
will have the longer of the remaining license term or until April 17, 2020 (i.e., 5 years from the Report and Order and Second Further Notice of Proposed Rulemaking was adopted). For those licenses issued after January 8, 2013, the grandfathering period will be limited to 5 years or until April 17, 2020. House Introduces “Legislative Trifecta” on FCC Transparency On April 21, members of the House Communications and Technology Subcommittee announced three draft proposals aimed at improving transparency at the Federal Communications Commission. A hearing entitled “FCC Reauthorization: Improving Commission Transparency” and featuring testimony from FCC Chairman Tom Wheeler and Commissioner Mike O’Rielly was held to discuss the draft bills on April 30. The first bill would require the FCC to give 48 hours advance notice of any order, decision, report, or action made or taken pursuant to delegated authority. The second bill would prohibit the FCC from adopting any order, decision, report, or action by vote unless it made available on the FCC’s website either (a) 24 hours in advance of being placed on circulation for review by the Commissioners or (b) 21 days before the date on which the vote is to occur. The third bill would require the FCC to publish the text of any addition, amendment, or repeal of its Rules in the Code of Federal Regulations within 24 hours of adoption. “We’ve got a trifecta for transparency. These bills are excellent next steps for our #CommActUpdate as we continue work to reform the FCC,” said Communications and Technology Subcommittee Chairman Greg Walden (R-OR). “At our hearing next week, Chairman Wheeler and Commissioner O’Rielly’s testimony will help shine the spotlight on current commission practices as we take a look at three commonsense proposals to improve transparency at the FCC. At the end of the day, more transparency is always better.” www.csaaintl.org • CSAA Dispatch | 31
REGULATORY UPDATE Congress Looks to Expand Amount of 5 GHz Spectrum Available for Unlicensed Use In an effort to increase the amount of unlicensed spectrum that is available for consumers, House Energy and Commerce Committee leaders have announced that they would initiate meetings with the FCC, NTIA and the Department of Transportation (DOT) to discuss the feasibility of making additional spectrum in the 5.9 GHz band (i.e., 5850-5925 MHz) available for unlicensed use. This follows legislation introduced last February – bills S.424 in the Senate and H.R.821 in the House – directing the FCC and NTIA to evaluate technologies that will facilitate sharing of the 5.9 GHz band. “Whether for Wi-Fi, Bluetooth, or the countless uses we have not yet dreamed of, unlicensed spectrum has been a source of tremendous innovation that drives our Internet economy,” said full committee Chairman Fred Upton (RMI), Ranking Member Frank Pallone, Jr. (D-NJ), Communications and Technology Subcommittee Chairman Greg Walden (R-OR), and Ranking Member Anna G. Eshoo (D-CA). The planned discussions will examine the FCC and administration’s efforts to safely increase unlicensed access to the 5.9 GHz band without harming the existing work being done on the use of Dedicated Short Range Communications (DSRC) as a way to improve auto safety through Intelligent Transportation Systems (ITS). By way of background, in 2003, the FCC allocated 75 MHz of spectrum in the 5.9 GHz band to be used by ITS vehicle safety and mobility applications. The DOT believes that DSRC vehicle-to-vehicle (V2V) and vehicle-to-infrastructure (V2I) communications will require access to dedicated wireless spectrum to ensure reliable communications with minimal interference in all types of weather conditions. Allowing the 5.9 GHz band to be used by consumers (an idea which has long been championed by the cable industry) is therefore likely to be opposed by DSRC and ITS proponents.
Other Legislative Developments H.R.2261 — To facilitate the continued development of the commercial remote sensing industry and protect national security.
H.R.1770 — Data Security and Breach Notification Act of 2015 Sponsor: Rep. Blackburn, Marsha [R-TN7] (Introduced 04/14/2015) Committees: House — Energy and Commerce
Sponsor: Rep. Bridenstine, Jim [R-OK-1] (Introduced 05/12/2015) Committees: House — Science, Space, and Technology
Latest Action: 04/17/2015 Referred to the Subcommittee on Commerce, Manufacturing, and Trade.
Latest Action: 05/12/2015 Referred to the House Committee on Science, Space, and Technology.
Requires certain entities who collect and maintain personal information of individuals to secure such information and to provide notice to such individuals in the case of a breach of security involving such information. The term “covered entity” means (i) a sole proprietorship, partnership, corporation, trust, estate, cooperative, association, or other entity in or affecting commerce that acquires, maintains, stores, sells, or otherwise uses data in electronic form that includes personal information, over which the Federal Trade Commission has authority pursuant to section 5(a) (2) of the Federal Trade Commission Act; (ii) common carriers subject to the Communications Act of 1934; and (iii) any non-profit organization.
Text not yet available. S.1180 — A bill to amend the Homeland Security Act of 2002 to direct the Administrator of the Federal Emergency Management Agency to modernize the integrated public alert and warning system of the United States, and for other purposes Sponsor: Sen. Johnson, Ron [R-WI] (Introduced 05/04/2015) Committees: Senate — Homeland Security and Governmental Affairs Latest Action: 05/06/2015 Committee on Homeland Security and Governmental Affairs. Ordered to be reported with an amendment favorably. Text not yet available.
In general, covered entities must, following the discovery of a breach of security: ■■
S.1018 — SWAT Act Sponsor: Sen. Schumer, Charles E. [DNY] (Introduced 04/21/2015)
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Committees: Senate — Judiciary Latest Action: 04/21/2015 Read twice and referred to the Committee on the Judiciary. Increases the penalties for fraudulent 9–1–1 calls that result in an emergency response from law enforcement agencies, requiring the defendant to reimburse up to $10,000 in costs associated with the fraudulent call. Will not likely have a great impact on the alarm industry, as it only applies to materially false, fictitious, or fraudulent statements, or falsifies, conceals, or covers up by any trick, scheme, or device a material fact.
■■
restore the reasonable integrity, security, and confidentiality of the data system. conduct in good faith a reasonable and prompt investigation of the breach of security to determine whether there is a reasonable risk that the breach of security has resulted in, or will result in, identity theft, economic loss or economic harm, or financial fraud to the individuals whose personal information was subject to the breach of security. notify any resident of the United States that has been affected by the breach of security within the time specified, unless there is no reasonable risk that the breach of security has resulted in, or will result in, identity theft, economic loss or economic harm, or financial fraud to the individuals whose personal
32 | CSAA Dispatch • www.csaaintl.org Summer 2015
information was affected by the breach of security.
adopted, including but not limited to its Internet conduct standard, exceed the agency’s authority, are arbitrary and capricious, or otherwise contrary to law.
The maximum civil penalty for which any covered entity may be liable under this subsection shall not exceed $2,500,000. ■■
Wireline Report
By Mary J. Sisak
Net Neutrality Order Appealed U.S. Telecom Association, AT&T, Inc., the Wireless Internet Service Providers Association, CenturyLink, the American Cable Association, the National Cable Association and CTIA have appealed the FCC’s Net Neutrality Order. Among the issues on appeal are: ■■ Whether the FCC’s reclassification of broadband Internet access service as a telecommunications service subject to common carrier regulation under Title II violates the terms of the Communications Act of 1934, as amended, and the First and Fifth Amendments to the U.S. Constitution; or is based on an unreasonable interpretation of the statute, is arbitrary and capricious, or is otherwise contrary to law. ■■
■■
Whether the FCC’s assertion of authority over the terms on which broadband Internet access providers interconnect with other IP networks, and its classification of that interconnection as a common carrier telecommunications service under Title II violates the terms of the Communications Act of 1934, as amended, and the First and Fifth Amendments to the U.S. Constitution; or is based on an unreasonable interpretation of the statute, is arbitrary and capricious, or is otherwise contrary to law. Whether the specific rules the FCC
Summer 2015
Whether the FCC, in classifying both broadband Internet access service and IP interconnection as telecommunications services subject to common carrier regulation under Title II, and in adopting specific rules pursuant to its assertions of authority over broadband Internet access service providers, violated the notice and comment provisions of the Administrative Procedure Act.
Petitioners also asked the FCC to stay its order pending appeal, which was recently denied. The Petitioners then filed a petition for stay with the U.S. Court of Appeals for the District of Columbia Circuit, which is pending. If a stay is not granted, the FCC’s Order will be effective during the appeal process. As previously reported, the FCC’s Order reclassifies “broadband Internet Access services” (the retail broadband service Americans buy from cable, phone, and wireless providers) as a telecommunications service under Title II of the Communications Act. Major provisions of Title II that will apply to broadband Internet Access service include Sections 201 and 202, which prohibit unjust and unreasonable practices or discrimination; the Section 208 complaint provision; and Section 222 concerning privacy of customer information. The Order also adopts the following standards: ■■
■■
No Blocking: broadband providers may not block access to legal content, applications, services, or non-harmful devices. No Throttling: broadband providers may not impair or degrade lawful Internet traffic on the basis of content, applications, services, or non-harmful devices.
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No Paid Prioritization: broadband providers may not favor some lawful Internet traffic over other lawful traffic in exchange for consideration of any kind—in other words, no “fast lanes.” This rule also bans ISPs from prioritizing content and services of their affiliates.
In addition, the Order establishes that ISPs cannot “unreasonably interfere with or unreasonably disadvantage” the ability of consumers to select, access, and use the lawful content, applications, services, or devices of their choosing; or of edge providers to make lawful content, applications, services, or devices available to consumers. The Order expands the existing transparency rule and requires that broadband providers disclose, in a consistent format, promotional rates, fees and surcharges and data caps. Disclosures must also include packet loss as a measure of network performance, and provide notice of network management practices that can affect service. Other than paid prioritization, an ISP may engage in reasonable network management. However, the network practice must be primarily used for and tailored to achieving a legitimate network management—and not business—purpose. For example, a provider can’t cite reasonable network management to justify reneging on its promise to supply a customer with “unlimited” data.
ADT Submits Proposed Rule on MFVN ADT filed a proposed rule with the FCC concerning Managed Facilities Voice Network (MFVN) standards. A copy of ADT’s ex parte filing and proposed rule is attached. ADT states that adoption of MFVN standards is necessary “to ensure that customers with critical life safety and security systems do not lose capabilities during the IP Transition.” ADT further states that the proposed rule is “adapted from the MFVN standards agreed to by AT&T and ADT...”. www.csaaintl.org • CSAA Dispatch | 33
REGULATORY UPDATE
Opponents of Backup Power and Customer Notification Meet with FCC As previously reported, AICC, the Electronic Security Association and ADT LLC d/b/a ADT Security Services filed comments in support of the FCC’s proposals in the FCC’s Notice of Proposed Rulemaking (NPRM), in which the FCC proposes to require backup power for facilities-based fixed voice services and proposes reforms to the network change notification procedures and the Section 214 process to protect consumers during the transition to broadband services. Consumer advocates and state commissions also filed comments in support of the FCC’s proposals, raising both consumer concerns and public safety concerns. Industry members, however, do not support the FCC’s proposals. In recent ex parte filings, industry members argue that battery backup is costly and unnecessary, as less than one percent of households are traditional telephone subscribers with line power service, a corded telephone, and no mobile wireless service. Further, when accessing emergency communications during power outages, almost four out of five consumers use a mobile wireless device. Industry members argue that rather than adopting regulations relating to CPE backup power, the Commission should look to best practices developed by the Communications Security, Reliability, and Interoperability Council (“CSRIC”) in the CSRIC Working Group 10 report from September 2014. The report includes recommendations for (i) disclosures to consumers about limitations of CPE supplied by the service provider; (ii) information about where and how to secure backup power functionality for such CPE; and (iii) provision of affordable battery backup power options to consumers. The report also recognizes the importance for providers to have flexibility to adopt and implement these practices due to differences in
their networks and business models. Thus, the Commission should, at most, endorse these best practices, monitor industry’s response and progress, and then assess at some point in the future whether further action is warranted.
Verizon Discontinuance of Copper On May 12, Verizon met with the FCC Wireline Competition Bureau and the Office of General Counsel to update the FCC on Verizon’s migration of six wire centers to all fiber network facilities. In 2014, Verizon filed a number of network change notifications with the FCC to replace copper facilities and circuit switches with fiber. Although AICC challenged those notifications, the FCC allowed them to go into effect. According to Verizon, “the transitions went smoothly, with very few customer complaints. Retail and wholesale customers continued to receive the same or substantially the same services on comparable price, terms, and conditions, only served over the more reliable fiber facilities instead of over copper. These wire center migrations were not transitions from TDM to IP. Customers who wanted to keep their POTS service continued to receive it and at the same price, but over the new fiber facilities.” Verizon stated that it “notified retail customers in several different ways, including first class letters, phone calls, automated messages, and other formats. These communications were effective.” Verizon emphasized to the FCC “that easy to understand customer communication is essential because we need customers to take action and schedule the installation to complete the transition. In some cases, we found that multiple communications could be counterproductive or confusing to customers.” Verizon noted its concerns about proposals in the Commission’s NPRM that would require either specific information or types of messaging in customer
communications. According to Verizon, “to adequately inform customers of their options in a network transition, providers need the flexibility to be able to inform customers about alternative services and the ability to guide the timing and method of communications as best fits the circumstances.” Verizon also reported on the battery back-up provided to customers in the transition. According to Verizon, “[w] e provided a D-cell battery back-up option to consumers and businesses with one to two voice lines. This stateof-the-art back-up battery provides customers with about 20 hours or more of back-up power for voice services, well beyond the NPRM’s proposed 8-hour minimum.” Verizon stated that the use of “the D-cell battery option in place of the 12-volt lead acid model eliminated 4.1 pounds of lead from the environment for every lead acid battery not deployed.” Finally, Verizon stated that retiring copper and removing it from the network reduces opportunities for theft. According to Verizon, “[s]ince 2009, Verizon has had more than 1700 incidents of copper theft in our ILEC network. These thefts interfere with customers’ service and can create public safety issues. In contrast, fiber cables are not a target for thieves.” Elsewhere, Verizon Communications reported that it has moved approximately 800,000 customers nationally from copper to the company’s all-fiber network in order to improve reliability. John Prendergast, Sal Taillefer, Benjamin H. Dickens, Jr., and Mary J. Sisak are attorneys with the law firm of Blooston, Mordkofsky, Dickens, Duffy & Prendergast in Washington, DC. For more information, call 202-659-0830 or visit www.bloostonlaw.com.
34 | CSAA Dispatch • www.csaaintl.org Summer 2015
Central Station Operator Level 1 Training Graduates
English graduates completed Feb. 5–Apr. 30, 2015; Spanish and French graduates completed Nov. 20, 2014–Apr. 30, 2015.
FIRST LAST COMPANY GRADUATED Ashley Abrahamson Grand Central Station 3/15/15 Chris Acker Global Monitoring Solutions 3/26/15 Katherine Aguilar Life Alert 3/17/15 Jose Francisco Aguilar Gonzalez Banamex (MX) 2/11/15 Kenji Akazawa Vivint, Inc. 4/8/15 Xiomara Alas Life Alert 3/9/15 Mario Alberto Alejo Gonzalez Alarmas Centinela (MX) 2/5/15 Rachel Aleman Vivint, Inc. 2/17/15 Shanta Alexander Supreme Security Systems 2/27/15 Stacy Alexandre Reliance Protectron Montreal (CA) 4/24/15 Yuli Andrea Alfonso Camelo Colviseg (CO) 12/26/14 Michael Ruben Alvarez G4S (PU) 1/28/15 Nineth Alvarez Washington Alarm 4/24/15 Nikita Anderson Center for Domestic Preparedness 3/25/15 Tom Anderson ProTelec Ltd. (CA) 3/14/15 Juventino Andres Martell Banamex (MX) 2/5/15 Caroline Antoun Monitronics International 3/9/15 Victor Aquino G4S (PU) 2/2/15 Arnulfo Aranda Vivint, Inc. 4/8/15 Emily Arelt Guardian Protection Services 4/8/15 Dennis Arias Nationwide Digital Monitoring Co. 2/13/15 Melissa Arnett Mylan, Inc. 3/24/15 Spencer Arslanian LDS Church 3/19/15 Troy Astrope ProTelec Ltd. (CA) 3/9/15 Ryan Babey Diavik Diamond Mines (2012) Inc. (CA) 3/29/15 Catherine Baches Alfaro ADS (SV) 2/19/15 Steffani Anne Backhaus VRI 3/13/15 Deo Bakombo Alarmforce (CA) 3/15/15 Joe Balbuena Monjaraz Banamex (MX) 3/1/15 Cesar Augusto Bamac Lopez Wackenhut S.A. (GT) 2/20/15 Felix Bannis Diavik Diamond Mines (2012) Inc. (CA) 4/7/15 Andrea Barajas Bay Alarm 3/24/15 Alicia Barbosa Arias Banamex (MX) 2/8/15 Emilio Abel Barcala Videco/Securitas (AR) 12/27/14 Christopher Barkley Thrive Intelligence 4/25/15 Jo Anna Barnes United Central Control 2/10/15 Devonnie Barnett Alarmforce (CA) 3/19/15 Jason Barney Monitor America 3/13/15 Stephanie Barrett Safe Systems 4/13/15 Erick Josue Barrientos Aquino Wackenhut S.A. (GT) 2/19/15 Jessica Bartges Guardian Protection Services 3/13/15 Ralph Bartolo SecurTek (CA) 3/6/15 Chris Bassett Thrive Intelligence 3/30/15 Jefte Elias Bates Bates Nadal Servicos Generales En Equipo (MX) 11/26/14 Laura Battersby UAS 3/27/15 Kyle Bayless Loss Prevention Services, Inc. 2/9/15 Justin Beardall Vivint, Inc. 2/17/15 Kurt Becker Alarm Consulting Group Inc 3/19/15 Andrew Belevich Life Alert 3/13/15 Vilma G. Belloso Life Alert 3/11/15
Summer 2015
FIRST LAST COMPANY GRADUATED Kelly Belton Interface Security Systems 2/17/15 India Bennett Security Central 4/22/15 Richard Bennett Time Warner Security 3/9/15 Anthony Benson ADS Security L.P. 2/9/15 Ross Bergstrom Thrivent Financial 3/6/15 Charlotte Berry First Alarm 3/16/15 Nadia Berry Security Central - Hickory 4/22/15 Aleah Berthoud Per Mar Security Services 3/30/15 Jannifer Best Barcom 3/23/15 Heather Bingham Vyanet Security & Technology 2/16/15 Jennifer Bird Alarmforce (CA) 3/13/15 Jabari Bishop DGA Security 3/3/15 Brittany Black Thrive Intelligence 4/7/15 Reginald Black Walgreens 2/16/15 George Blackwood Diavik Diamond Mines (2012) Inc. (CA) 3/31/15 Katrina Blatz VRI 3/13/15 Fernando Bodon Nationwide Digital Monitoring Co. 2/15/15 Carol Borders Savannah River Nuclear, LLC 4/16/15 Kura Bostwick Vivint, Inc. 3/25/15 Charlie Boult City of Ottawa (CA) 2/9/15 Patrick Bowen BC Hydro/Paladin Security (CA) 3/19/15 Marc Bowers Vector WEST 3/25/15 Karen Bran Ackerman Security Systems 2/24/15 Dinah Branch COPS Monitoring - New Jersey 4/1/15 David Brandt Quick Response Monitoring 2/18/15 Sara Brannon Kroger Central Alarm Control 3/19/15 Eric Brestelli Guardian Protection Services 3/15/15 Morgan Brewer VRI 3/27/15 Michael Bridges Ackerman Security Systems 4/21/15 Felicia Bridgman Security Central 4/28/15 Deann Brinkley Interface Security Systems 2/18/15 Anna Marie Brock Securitas 3/28/15 Bridget Brooks Alarmforce (CA) 3/25/15 Anita Brown Post Alarms Systems 4/5/15 Brittany Brown Acadian 2/25/15 Tra’Onna Brown Interface Security Systems 4/10/15 Jessica Bruce Acadian 3/24/15 Carlos Bryant Securitas Security Services USA 2/19/15 Lakia Bryant Barcom 4/11/15 Samantha Buress Interface Security Systems 2/10/15 Kellie Burke Dunbar Security Systems 4/9/15 Erica Burns Interface Security Systems 2/10/15 Kiri Burns Peak Alarm Company 2/15/15 Brian Burris Thrive Intelligence 3/30/15 Alfredo Bustos Videco/Securitas (AR) 12/28/14 Juanecia Butler Thrive Intelligence 4/9/15 Heather Calvert Alarmforce (CA) 3/15/15 Patricia Camacho Valley Security & Alarm 4/23/15 Charles Cambron VRI 3/13/15 Cynthia Cansino Protection One Alarm Monitoring Inc. 3/10/15 Brett Cantrell ETC Communications 4/2/15
www.csaaintl.org • CSAA Dispatch | 35
OPERATOR LEVEL 1 TRAINING GRADUATES FIRST LAST COMPANY GRADUATED May Cao Reliance Protectron Montreal (CA) 2/11/15 Lindsey Capps Kroger Central Alarm Control 3/19/15 Naim Caraballo GM Security Technologies 3/29/15 Anthony Carlo CVS Caremark 4/23/15 Antônio Carlos Ribeiro G4S (BR) 1/21/15 Dos Santos Annie Carmona AT&T 3/2/15 Krista Carpenter Comporium 3/27/15 Amy Carrillo AlarmWatch 3/31/15 Marcelo Casco Videco/Securitas (AR) 12/28/14 Jessica Cash Federal Response Center 2/12/15 Theresa Castillo AlarmWatch 4/1/15 Esmeralda Ceballos Life Alert 3/9/15 Elizabeth Charbonneau Northern911 (CA) 3/24/15 Delia Charles Protection One Alarm Monitoring Inc 3/17/15 Yanick Charron Reliance Protectron Montreal (CA) 3/19/15 Torchia Chatman Vivint, Inc. 4/17/15 Sara Chaurra Monitor America 2/6/15 Luis Chavarria Castro ASA Seguridad (CO) 1/23/15 Shelton Chavis Comporium 3/16/15 Kamry Childs Life Alert 3/9/15 Dennis Chin DGA Security 3/4/15 Beth Cichon WH International 3/21/15 Pablo Ciomei Nationwide Digital Monitoring Co. 2/21/15 Gabriel Claiborne Universal Protection Service 2/24/15 Kaci Clark Security Central - Hickory 4/22/15 Liz Clements Vyanet Security & Technology 2/9/15 Samuel Cline Federal Response Center 2/28/15 Merri Clinton Comporium 3/30/15 Jose Daniel Cob Poot Servicos Generales En Equipo (MX) 11/29/14 Nesa Cole Security Central 4/28/15 Tonya Coleman AT&T 3/16/15 Rafael Collazo G4S (PU) 1/29/15 Alex Collins ETC Communications 3/11/15 Robert Combs VRI 2/16/15 Brandi Comer Comporium 3/29/15 Martin Contreras Life Alert 3/7/15 Aaron Cook Thrive Intelligence 4/29/15 Rebecca Cook Quinte Kawartha Alarm Systems (CA) 3/24/15 Angel Coppola Banco de la República Oriental del Uruguay 12/30/14 Luis Cordoba ProTelec Ltd. (CA) 3/6/15 Ronaldo Correa G4S (BR) 1/27/15 Edgar Cortés Henao Colviseg (CO) 12/31/14 Danielle Costello Guardian Protection Services 2/9/15 Elizabeth Covey Per Mar Security Services 3/3/15 Nicholas Cox Interface Security Systems 2/10/15 Sarah Cox PasWord Protection (CA) 3/12/15 Dawn Crafts Doyle Security 3/29/15 Meredith Cranswick Primary Response Inc. (CA) 2/11/15 Laney Crawford FE Moran 3/5/15 Liz Crawford Alarm Center Inc. 3/8/15 Jeremy Creek Per Mar Security Services 3/16/15 Brooklyn Crofts Vivint, Inc. 2/27/15 Richard Crooke ETC Communications 3/12/15 Rachel Crosby Kroger Central Alarm Control 4/2/15 Obedt Cruz Superior Central Station Inc. 3/16/15 Todd Cummings Thrive Intelligence 2/25/15
FIRST LAST Nicolas Da Rosa Wilhan Da Silva Russo Rhowena Dabian Luke Davenport Spenser Davidson Emanuel Davila Mendez Melissa Davis Michael Davis Nicole Davis Robert Dawes-Hegan Alan De França De Melo Eve Degarie Guen De Jesus Joseph Delaney Tasha Delgado Justin Demerais Rhonda Deroma Bertrand Desgens
COMPANY GRADUATED Banco de la República Oriental del Uruguay 11/29/14 G4S (BR) 1/27/15 Smart Systems (AW) 4/4/15 ETC Communications 3/17/15 Vivint, Inc. 4/17/15 Banamex (MX) 2/4/15 Essentia Limited (TT) 3/30/15 Vector WEST 3/25/15 Vector WEST 4/29/15 Wayne Alarm Systems, Inc. 4/7/15 G4S (BR) 1/26/15 Reliance Protectron Montreal (CA) 2/1/14 ProTelec Ltd. (CA) 3/15/15 Quick Response Monitoring 2/9/15 Ackerman Security Systems 2/24/15 SecurTek (CA) 3/13/15 Doyle Security 3/24/15 Reliance Protectron Montreal (CA) 3/2/15
Pierre-Alexandre Desjardins Reliance Protectron Montreal (CA) Elizabeth DeSteffano UAS Ashley Dewitt Diebold Michael Diaz GM Security Technologies Sergio Diaz Videco/Securitas (AR) Allyson Dickinson Federal Response Center Amanda Diclaudio COPS Monitoring - New Jersey Brandon Donahue Fifth Third Bank Pam Donohue Doyle Security Megan Donovan Vector WEST Kristy Doucette Alarmforce (CA) Damious Dougherty AT&T Amy L. Drake Life Alert Amanda Dripps Vector WEST Linda Dudley AT&T Richard Duffett Securitas Ginette Dugas Fire Monitoring of Canada, Inc. (CA) Calvin A. Duke Life Alert Evelyn Duque Protection One Alarm Monitoring Inc Cristian Eli Duran Out Source (SV) Breanna Eaglefeather Vivint, Inc. Deanna Eaglefeather Vivint, Inc. Dimas Eduardo Alves a G4S (BR) Da Silv Tom Elliot ProTelec Ltd. (CA) Carol Elmer Alarmforce (CA) Latasha M. Enge Vivint, Inc. Tolomeo Jesus Erquinio Tolentino Asociación de Bancos del Peru Francisco Escobar Nationwide Digital Monitoring Co. Matt Espinsoa Trans-Alarm Veronica Esquivel Protection One Alarm Monitoring Inc William Essex Interface Security Systems Nadine Everette Kastle Systems - Falls Church location Gayon Facey Alarmforce (CA) Christine Fagan Metrodial Corporation Maria Fambrugh-Crook COPS Monitoring - New Jersey Desiree Faneite Scarsdale Security Systems, Inc. Adriano Farias De Lima G4S (BR)
1/15/2015 2/24/15 2/13/15 3/29/15 12/30/14 3/27/15 4/1/15 3/31/15 3/25/15 2/18/15 3/14/15 4/4/15 3/8/15 3/25/15 2/20/15 4/4/15 3/28/15 3/7/15 3/12/15 2/23/15 4/11/15 4/8/15 1/21/15 2/12/15 3/12/15 4/10/15 11/29/14 2/13/15 4/3/15 3/12/15 2/27/15 4/29/15 3/13/15 4/15/15 4/17/15 4/2/15 1/25/15
36 | CSAA Dispatch • www.csaaintl.org Summer 2015
OPERATOR LEVEL 1 TRAINING GRADUATES FIRST LAST COMPANY GRADUATED Jeffrey Farnden RFI 3/7/15 Debra Faughn United Central Control 2/10/15 Cynthia Federo Security Alarm Monitoring Inc 4/30/15 Amanda Ferriss Kroger Central Alarm Control 3/17/15 Tonya Fers Security Alarm Corporation 4/30/15 Ulises Figueroa Tellez DSA Home Security (MX) 12/30/14 Jordan Fischer Thrivent Financial 3/8/15 Patricia Fleury Reliance Protectron Montreal (CA) 1/16/15 Lewis Flowers Redwire 4/7/15 Joshua Fluharty Vector WEST 2/18/15 Olivia Folks Monitronics International 2/13/15 Logan Fontana Life Alert 3/13/15 Jillian M. Ford Life Alert 3/10/15 Winter Ford Global Monitoring Solutions 4/6/15 João Francisco De Oliveira G4S (BR) 12/30/14 Tammy French Buckeye Protective Service, Inc 2/10/15 Mark Fry Thrive Intelligence 3/30/15 Darlene Fultz Interface Security Systems 4/24/15 David Gale Life Alert 3/15/15 Jessica Gale Life Alert 3/19/15 Max Gallegos Securitas Security Services Co 4/17/15 Eduardo Gamez Interface Security Systems 3/6/15 Olivia Gannon Time Warner Security 3/9/15 Susie Garambullo Life Alert 3/17/15 Diana Garcia Protection One Alarm Monitoring Inc 3/15/15 George Garcia Superior Central Station Inc. 3/24/15 Sharese Garcia Post Alarms Systems 2/23/15 Vanessa Garcia COPS Monitoring - Scottsdale 4/7/15 Shashea Gault Guardian Protection Services 3/22/15 Nadia Gauthier Northern911 (CA) 3/11/15 Marc Gayan Securitas 4/16/15 Mark Gillingham Alarmforce (CA) 3/21/15 Kaylyn Gipson Monitronics International 2/22/15 Tashyra Glenn Ackerman Security Systems 3/30/15 Brandon Goldy Peak Alarm Company 2/9/15 Ana Gomez G4S (PU) 1/30/15 Fernando Gomez Ackerman Security Systems 4/20/15 Erika Yanira Gomez Leon ADS (SV) 2/18/15 Elias Gongora Life Alert 3/7/15 Sasha Gonzales COPS Monitoring - New Jersey 4/27/15 Freddy M. Gonzalez Life Alert 3/10/15 Javier A. Gonzalez Life Alert 3/11/15 Miguel Gonzalez GM Security Technologies 3/27/15 Carlos Alberto Gonzalez Villalobos Servicos Generales En Equipo (MX) 11/27/14 Andrea Goodall Central Security & Communications 4/22/15 Martha Goodman Diavik Diamond Mines (2012) Inc. (CA) 4/19/15 Misty Goodman Atlas Security Service, Inc. 3/29/15 Pamela Goodman Comporium 3/7/15 Alicia Goree Monitronics International 2/24/15 Jeanette Gosey Thrive Intelligence 4/16/15 Amber Gottselig Paladin Security Group (CA) 3/17/15 Jacques Graham Alarmforce (CA) 3/11/15 Christopher Granados Life Alert 3/11/15 Schmeka Green Protection One Alarm Monitoring Inc 3/11/15 Shavontae Green Ackerman Security Systems 4/20/15 Jennifer Greenberg Life Alert 3/12/15 Megan Greer Federal Response Center 2/28/15
Summer 2015
FIRST LAST COMPANY GRADUATED Dehana Gryszczuk Commissionaires Manitoba (CA) 3/31/15 Edwin Antonio Guzman Out Source (SV) 2/19/15 Allyson Hailey Bay Alarm 4/1/15 Erin Hamilton Vivint, Inc. 2/19/15 Amanda L. Hammer Life Alert 3/8/15 Boyd Hardie Alarmforce (CA) 3/18/15 Terry Hardway Securitas 3/29/15 Brian Harper Vector EAST 2/10/15 Gary Harpster Universal Protection Service 2/23/15 Donna Harris Security Central 4/28/15 Nimrod Harris Kastle Systems - Falls Church location 4/29/15 Cody Harrison Safeguard Security & Communications 3/11/15 Latosha Harrison AT&T 4/7/15 Chrissy Hatfield VRI 3/27/15 Johnathan Hatton Commissionaires Manitoba (CA) 4/3/15 Taylor Hayes Federal Response Center 2/21/15 Crystal Hazlett Vector WEST 3/25/15 Jason M. Heinl Life Alert 3/10/15 Thomas Henderson UAS 4/7/15 Silvana Hendricks Reliance Protectron Montreal (CA) 2/24/15 John Hendrickson Monsanto Company 2/12/15 Paulo Henrique G4S (BR) 1/28/15 De Jesus Peireira Clem Henry Interface Security Systems 2/17/15 Amanda Henson ADS Security L.P. 4/6/15 Joshua Henson Interface Security Systems 2/10/15 Ashley Hernandez Bay Alarm 3/19/15 Betsaida Hernandez Vivint, Inc. 2/22/15 Mollie A. Hernandez Vivint, Inc. 4/8/15 Norka Hernandez Metrodial Corporation 4/7/15 Raymond Hernandez Paladin Security Group (CA) 3/18/15 Jorge Hernandez Aguilera Banamex (MX) 2/4/15 Kayla Hickey Global Monitoring Solutions 4/6/15 Rhoda Highsmith United D&W Central Station Alarm, Inc 2/25/15 Taniaja Hill Monitronics International 2/18/15 Aaron Hilton Kroger Central Alarm Control 4/9/15 Thomas Hines Trans-Alarm 3/19/15 Jamie Hinson Security Central 4/22/15 Dawny Hirsch COPS Monitoring - Scottsdale 4/27/15 Kimberley Hodge Thrive Intelligence 4/28/15 Justin Hogg Thrive Intelligence 4/28/15 Shelby Holland Vector WEST 4/30/15 Rita Holsey Quick Response Monitoring 2/19/15 Randon Holt Redwire 2/12/15 Sable Houck Affiliated Monitoring 4/23/15 Troy House Thrive Intelligence 4/10/15 Chakier Huff Diebold 2/13/15 Meagan Hutchins Alarmforce (CA) 3/14/15 Alvaro Yesid Ibañez Quiroga Colviseg (CO) 12/27/14 Kristen Ibrahim Alarmforce (CA) 3/16/15 Paul Imes Securitas 4/8/15 Amanda Ingbritsen Ackerman Security Systems 2/24/15 Luis Irizarry Universal Protection Service 2/25/15 Karen Isaacs Dunbar Security Systems 3/29/15 Amy S. Istupe Life Alert 3/16/15 Carlos Ivon G4S (BR) 1/27/15 Steve Jackson Alarmforce (CA) 3/14/15
www.csaaintl.org • CSAA Dispatch | 37
OPERATOR LEVEL 1 TRAINING GRADUATES FIRST LAST COMPANY GRADUATED Kristin Jacobs Interface Security Systems 2/10/15 Lamarr James CIA Security 2/21/15 Luis Jauregui Superior Central Station Inc. 3/19/15 Donnavon Jenkins Life Alert 3/8/15 Tracy Jenkins Quick Response Monitoring 2/19/15 Caitlyn Jernigan Quick Response Monitoring 3/4/15 Adam Johnson Custom Communications Inc 2/27/15 Ashley Johnson Trans-Alarm 4/8/15 Brittany Johnson Ackerman Security Systems 3/30/15 Joan M Johnson Vivint, Inc. 4/16/15 Kiersten Johnson COPS Monitoring - New Jersey 4/24/15 Kim Johnson Barcom 3/30/15 Steven Johnson Interface Security Systems 3/25/15 Thomas Johnston UAS 2/4/15 Joe Jones The Monitoring Center (CA) 3/3/15 Rachel Jones Ackerman Security Systems 4/20/15 Jasmine Jordan Life Alert 3/11/15 Diana Cecilia Jurado Castro Colviseg (CO) 12/26/14 Scott Kaiser United D&W Central Station Alarm, Inc 4/11/15 Melissa Kale Security Central 4/23/15 Ramanjeet Kanda BC Hydro/Paladin Security (CA) 3/15/15 Thomas Kavalchick COPS Monitoring - New Jersey 3/1/15 Jamie Kelly Reliance Protectron Montreal (CA) 2/13/15 Joi Kenley Interface Security Systems 4/10/15 Derrick Kevwitch Securitas 4/5/15 Keelan Khabeer Life Alert 3/9/15 Frederick King Mutual Central Alarm Services, Inc. 3/25/15 Shanella King Protection One Alarm Monitoring Inc 3/16/15 Kevin Kinney Dunbar Security Systems 3/3/15 Aria Kirby Time Warner Security 3/9/15 Kevin Knust Sonitrol 4/28/15 Kimberly Konieczka Alarm Detection Systems, Inc. 4/15/15 Angela Kozma Interface Security Systems 4/10/15 Logan Krauch COPS Monitoring - Scottsdale 4/23/15 Ginger Krech Trans-Alarm 3/10/15 Sherry Kuehle Atlas Security Service, Inc. 3/28/15 Camille Lacombe Reliance Protectron Montreal (CA) 3/6/15 Jamil Lafayette Supreme Security Systems 2/6/15 Vicki Lalande Reliance Protectron Montreal (CA) 3/18/15 Andrew Lamarche Alarmforce (CA) 3/11/15 Tyler Lambeth Get Safe LLC. 4/20/15 Armand Landry Nyemazi Reliance Protectron Montreal (CA) 3/12/15 Mary Lane Diebold 2/27/15 Richard Lapierre Reliance Protectron Montreal (CA) 2/13/15 Virgilio Lara, III Reliance Protectron Montreal (CA) 4/17/15 Jean Francois Larcher City of Ottawa (CA) 2/20/15 Elizabeth Larter The Monitoring Center (CA) 2/19/15 Jessica Lattea Securitas 3/31/15 Deb Laudahl Trans-Alarm 4/25/15 Renee Lauzon Northern911 (CA) 3/11/15 Desmond Lavers Diavik Diamond Mines (2012) Inc. (CA) 4/7/15 Justin Law UAS 4/1/15 Tyler Lazare Life Alert 3/9/15 Alexis Lebron G4S (PU) 1/29/15 Emily Letourneau Alarmforce (CA) 3/11/15 Welton Lima Da Silva G4S (BR) 1/25/15 Richard Lively Securitas 3/31/15
FIRST LAST COMPANY GRADUATED Amber Lockard Kroger Central Alarm Control 2/25/15 Esther Lopez Alarmco - Las Vegas 4/27/15 Hernan Lopez G4S (PU) 2/2/15 Zuleyka Lopez Genesis Security Services, Inc 4/4/15 Betsaida Lopez-Paredes Life Alert 3/7/15 Luis Alonso Loucel Saca ADS (SV) 2/18/15 Scott Ludrick Kroger Central Alarm Control 4/3/15 William Ludwick ProTelec Ltd. (CA) 2/16/15 Don Maden COPS Monitoring - New Jersey 4/24/15 Jacqueline Madl Alarmforce (CA) 3/11/15 Marsha Madsen Vivint, Inc. 2/25/15 Sonya Magnaye PasWord Protection (CA) 3/5/15 Jewel Magoto Life Alert 3/12/15 Paul Mailhes Global Monitoring Solutions 3/31/15 Harjinder Mann Supreme Security Systems 2/24/15 Yazid Maouche Commissionaires Manitoba (CA) 3/27/15 Gerard Marcil-Dallaire Commissionaires Manitoba (CA) 3/18/15 Miguel Marin Rojas ASA Seguridad (CO) 1/22/15 Ashley Marion Security Central 4/26/15 Renee Marolt Northern911 (CA) 3/12/15 Haylie Marquardt CIA Security 4/15/15 Vagner Marques G4S (BR) 1/27/15 Hilda Marcela Marquez Camacho Colviseg (CO) 12/21/14 Jonathan Marroquin Luna Life Alert 3/9/15 Richard Martin United Central Control 2/10/15 Alana Martinez COPS Monitoring - Scottsdale 4/18/15 Anthony Martinez Diebold 2/13/15 Greg Martinez WM Security Services, Inc 3/15/15 Miguel Angel Martínez Arriola Servicios Estrategicos Empresariales (SV) 2/20/15 Ashley Martino Alarmforce (CA) 3/17/15 Donna Marzolino Vector EAST 3/26/15 Denice Mascarenas Protection One Alarm Monitoring Inc 3/9/15 Mark Mason Kroger Central Alarm Control 4/2/15 Jacqueline Mason-Weatherly United Central Control 2/10/15 Thomas Massari AT&T 3/20/15 Melanie Mathes Interface Security Systems 3/24/15 Consuela Matthews Vector WEST 2/18/15 Justine Mau Diebold 3/3/15 Michael Maynard RFI 3/3/15 Cathy McBride Security Central 4/15/15 Chris McCall Security Alarm Monitoring Inc 4/29/15 Tera McClary Security Alarm Corporation 3/31/15 Nathan McClellan Loss Prevention Services, Inc. 4/9/15 Trevor McClure ETC Communications 3/19/15 Cheyenne McConnell Protection One Alarm Monitoring Inc 3/13/15 Kamiera McDaniel Ackerman Security Systems 4/2/15 Jenn McDonald Damar Security Services/Security 2/19/15 Response Center (CA) Mike McGing Electro Watchman, Inc. 2/22/15 Gord McInnes BC Hydro/Paladin Security (CA) 3/31/15 Bautina McKinzie Diebold 2/13/15 Lafoya McPherson Alarm Specialist Corp 3/9/15 Nathalie Mead Securitas Security Services Co 4/21/15 Indiana Medrano Mutual Central Alarm Services, Inc. 3/16/15 Mauricio Balmore Mejia Rodriguez Citibank (SV) 2/18/15 Ulises Melendez Citibank (SV) 2/4/15 Ricardo Melgarejo Videco/Securitas (AR) 12/26/14
38 | CSAA Dispatch • www.csaaintl.org Summer 2015
OPERATOR LEVEL 1 TRAINING GRADUATES FIRST LAST COMPANY GRADUATED Dani Melgoza Securitas Security Services Co 2/10/15 Marcela Melo Colviseg (CO) 12/22/14 Rodolfo Antonio Mendoza ADS (SV) 2/21/15 Hernan Nicolas Mereles Cano Videco/Securitas (AR) 12/31/14 Patrick Michael Atlas Security Service, Inc. 4/5/15 Valencia Miller Time Warner Security 3/9/15 Angel Ulises Miranda Alegria Alarmas Centinela (MX) 1/29/15 Lanice Mixon Ackerman Security Systems 4/20/15 Christian Mlodzianowski UAS 3/25/15 Grant Mock Protection One Alarm Monitoring Inc 3/9/15 John Joler Mogollón Atehortua Colviseg (CO) 12/30/14 Hana Mohamed Reliance Protectron Montreal (CA) 3/16/15 Joaquin Molina Superior Central Station Inc. 3/16/15 Ben Molloy Pro-Vigil, Inc. 4/14/15 Laporsha Moore Interface Security Systems 3/17/15 Cynthia Morales Citibank (PU) 2/3/15 Federico Aristoteles Moreta Tavarez Asociación Popular 1/29/15 de Ahorros y Préstamos (DO) Drew Morgan ETC Communications 3/17/15 Lashaunda Morris Monitronics International 3/1/15 Stephanie Morrison Protection One Alarm Monitoring Inc 3/11/15 Charmica Moss Engineered Protection Systems, Inc. 3/5/15 Joseph Mounts Doyle Security 3/27/15 Haakim Muhammad Monitor America 2/5/15 Karina Munoz Affiliated Monitoring 3/26/15 Adriana Muñoz Pinzón Colviseg (CO) 12/26/14 Paola Murguia Valdez Life Alert 3/9/15 Roy Napier FE Moran 2/25/15 Criblan Antonio Navarrete Mendez Servipro S.A (NI) 4/29/15 Erica N. Navarro Life Alert 3/11/15 Richard Nelson Johnson Controls 2/18/15 Norm Nendsa Diavik Diamond Mines (2012) Inc. (CA) 4/2/15 Shalonda Nicholson Interface Security Systems 4/10/15 Rafael Nicolau Da Silva G4S (BR) 1/28/15 Michelle Niles VRI 3/13/15 Alexis Norman Protection One Alarm Monitoring Inc 3/18/15 Tammy Northern Kastle Systems - Falls Church location 4/28/15 Heather Noseworthy Diavik Diamond Mines (2012) Inc. (CA) 4/8/15 William Novak Gillmore Security Systems Inc. 2/13/15 Amber Nyland Washington Alarm 4/25/15 Leighanne Ocampo VRI 2/16/15 Matthew S. O’Gara Life Alert 3/15/15 Megan O’Hara COPS Monitoring - New Jersey 2/7/15 Steve O’Hara Diavik Diamond Mines (2012) Inc. (CA) 4/20/15 Annette O’Keeffe Time Warner Security 3/12/15 Claudia Olivan Superior Central Station Inc. 3/26/15 Stephanie O’Reilly Time Warner Security 3/9/15 Consolacion Ortega Life Alert 3/10/15 Maria Luisa Ortega Colviseg (CO) 12/29/14 Jose Ortiz GM Security Technologies 3/30/15 Jessica R. Ortiz Life Alert 3/12/15 Kelly O’Shaughnessy Security Central 4/22/15 Lyza Oyervidez Superior Central Station Inc. 3/21/15 Nilsa Pagan GM Security Technologies 3/28/15 Roby N. Paguio Life Alert 3/12/15 Steve Palencia Thrive Intelligence 3/30/15 Lisbeth Guadalupe Palma Andrade ADS (SV) 2/19/15
Summer 2015
FIRST LAST COMPANY GRADUATED Ashley Parks Vector WEST 2/18/15 Denise Parks Vector WEST 2/18/15 Drew Parks ETC Communications 3/18/15 Spinal Patel Paladin Security Group (CA) 3/20/15 Jared Patrick Sonitrol 4/29/15 Jesse Patterson ProTelec Ltd. (CA) 2/22/15 Tiara Patterson Monitronics International 2/13/15 Analicia Pendergast Engineered Protection Systems, Inc. 4/17/15 Gabriel Pereyra Augusto Videco/Securitas (AR) 12/24/14 Brittany Perez Monitronics International 3/1/15 Carlos Mauricio Perez HTH Consultores (SV) 2/21/15 Marlon Ademar Perez Out Source (SV) 2/19/15 Carlos Perez Cruz Banamex (MX) 2/4/15 Alvaro Antonio Perez Escalante Wackenhut S.A. (GT) 1/23/15 Mark Perry Pinkerton 3/20/15 Sherrell Perry Interface Security Systems 2/17/15 Antasha Petereson Affiliated Monitoring 4/22/15 Stephanie Petro Securitas 4/2/15 Erica Phelps Diebold 2/27/15 Bosco Phillips AT&T 2/20/15 Juan Pineda Life Alert 3/9/15 April Pinion Securitas 3/31/15 Tracy Pippins Grand Central Station 3/23/15 Paul Piscatelli, III Watchlight Corporation 3/27/15 Wesley Plotner Centra-Larm Monitoring, Inc. 2/16/15 Kia Pollard Security Alarm Corporation 3/30/15 Cindy Pontley Monitronics International 2/18/15 Ryan Popik SecurTek (CA) 3/16/15 Chantelle Porter Alarmforce (CA) 3/11/15 Nilufar Premji AlarmForce Industries Inc. (CA) 3/30/15 Immaculee Previl Reliance Protectron Montreal (CA) 4/7/15 Reona T. Prokop Vivint, Inc. 4/8/15 Kenyse Pryor-Hicks Metrodial Corporation 4/17/15 Christina Quinones Affiliated Monitoring 4/21/15 Henry Josue Quiñonez Facility Service S.A. (GT) 1/21/15 Selvin Francisco Quiñonez Carias Wackenhut S.A. (GT) 1/23/15 Susan Quiroz-Lopez Monitronics International 2/16/15 Kevin Racinos ProTelec Ltd. (CA) 3/18/15 Garrett Ralston ETC Communications 3/20/15 Shawn Rambo AT&T 3/4/15 Nicole Ramirez Protection One Alarm Monitoring Inc 3/13/15 Miriam M. Ramirez Cervera Vivint, Inc. 4/16/15 Jonatan Alexander Ramirez Mendez ADS (SV) 2/19/15 Margarita C. Ramirez-Cruz Life Alert 3/16/15 Siglinde Ramsey Center for Domestic Preparedness 3/26/15 Kelly Rancourt Reliance Protectron Montreal (CA) 2/19/15 Carolina Rátiva Colviseg (CO) 12/30/14 Kirstin Rawle Vivint, Inc. 2/22/15 Nick Rayas Security Equipment Inc. 4/6/15 Serge Raymond Commissionaires Manitoba (CA) 3/18/15 Abu Razeen Capital One 4/24/15 Sage Reder Vivint, Inc. 2/27/15 Mareula Reed Securitas 4/12/15 Meghan Reed Dynamark Monitoring 4/30/15 Collette Remsen Kroger Central Alarm Control 3/15/15 Christian Reyes ProTelec Ltd. (CA) 2/19/15 Daniel Reyes Life Alert 3/19/15
www.csaaintl.org • CSAA Dispatch | 39
OPERATOR LEVEL 1 TRAINING GRADUATES FIRST LAST COMPANY GRADUATED Marcos Julian Reyes Videco/Securitas (AR) 12/28/14 Adiel Ricardo De Almeida G4S (BR) 1/25/15 Kerri Riehl Diavik Diamond Mines (2012) Inc. (CA) 4/7/15 Brecken Riekena Safeguard Security & Communications 3/7/15 Steve Rienti Electronix Systems CSA, Inc. 4/17/15 Amanda Riggsbee Fifth Third Bank 2/27/15 Donald Riley Checkview Corporation 3/20/15 John Rios GM Security Technologies 3/28/15 Angeles Rivera GM Security Technologies 3/27/15 Eduardo Rivera Monitronics International 2/15/15 Frances Rivera Nationwide Digital Monitoring Co. 2/14/15 Jeremy Rivera Scarsdale Security Systems, Inc. 4/13/15 Yelannie Rivera GM Security Technologies 3/25/15 Lonna Roberts Securitas 4/5/15 Jennifer Robertson Security Central 4/26/15 Babygee Robinson Monitronics International 2/19/15 Kimberly Robinson Securitas 3/31/15 Kristina Robinson Security Central - Hickory 4/23/15 Terry Robinson Diavik Diamond Mines (2012) Inc. (CA) 3/23/15 Ely Vanessa Rodezno Solano ADS (SV) 2/20/15 Guadalupe Daniel Rodriguez Walgreens 3/3/15 Evangelina Rodriguez Protection One Alarm Monitoring Inc 3/11/15 German Rodriguez Security Central 4/23/15 Linda Rodriguez CMS 3/19/15 Samantha Rodriguez Security Central 4/28/15 Carlos Guillermo Rodriguez Sullivan Asociación Popular de 1/27/15 Ahorros y Préstamos (DO) Jessica Rogasner Alarmco - Las Vegas 2/10/15 Deon Rogers Supreme Security Systems 2/22/15 Jessica Rojas Protection One Alarm Monitoring Inc 3/13/15 Nidia Constanza Rojas Almario Colviseg (CO) 12/28/14 Castillo Rojelio ASG Security 3/12/15 Alejandro Roman-Campos Monitronics International 3/2/15 Carla Romero Ackerman Security Systems 3/9/15 Martin Roop Thrive Intelligence 3/17/15 Ricardo Luiz Rosa Junior G4S (BR) 1/23/15 Samantha Rossi Custom Communications Inc 4/17/15 Brandon Rosskopf Scarsdale Security Systems, Inc. 3/23/15 Virginie Rouette CCAQ 1/30/15 Nikia Rowe Ackerman Security Systems 4/20/15 Olivia Ruby Trans-Alarm 4/11/15 Tania Ruiz Vivint, Inc. 3/25/15 Tetiana Russell Vivint, Inc. 4/16/15 Amanda Russum Vyanet Security & Technology 2/10/15 Arne Salo Securitas 4/4/15 Felipe Sanchez Alarm Specialist Corp 4/28/15 Jackie Sanchez Walgreens 2/16/15 Teresa Sanchez Kroger Central Alarm Control 3/26/15 Gabby Sanchez Reyes VRI 3/17/15 Brittney Sanger VRI 2/16/15 Felicia Santiago Interface Security Systems 2/10/15 Mayra Beatriz Santos Grupo Los 6 (SV) 2/18/15 Rafael Santos De Araújo G4S (BR) 1/23/15 Victor Santos Martinez Banamex (MX) 3/1/15 Beth Savage United Monitoring 3/21/15 Garrett Scharp FE Moran 2/17/15
FIRST LAST COMPANY GRADUATED Ryan Schnell Vivint, Inc. 2/21/15 Garnet Schofield Alarmforce (CA) 3/14/15 Chris Scott UAS 4/2/15 Dennis Scott Kastle Systems - Falls Church location 4/29/15 John Scott Ackerman Security Systems 2/24/15 Ashley Seibert Barcom 4/15/15 Daniel Serrano Zuñiga ASA Seguridad (CO) 1/22/15 Natasha Shady Diebold 2/27/15 Ginger Sharpe Security Central 4/28/15 Adriana Shaver Security Central 4/23/15 Quincy Shepard Thrive Intelligence 4/29/15 Kyle Shephard Damar Security Services/ 2/19/15 Security Response Center (CA) Jonathan Shipley Interface Security Systems 3/24/15 Yolanda Shumaker Ackerman Security Systems 2/24/15 Wilmer Sierra Gamboa Colviseg (CO) 12/25/14 Amy Siler Barcom 3/26/15 Fernando Silva Dos Santos G4S (BR) 1/28/15 Katie Simmers The Protection Bureau 3/20/15 Nena Simmons Vivint, Inc. 2/25/15 Nick Simpkins Trans-Alarm 3/18/15 Bill Sims Kastle Systems - Falls Church location 4/29/15 Heleni Singh Alarmforce (CA) 3/13/15 Terrence Singh United D&W Central Station Alarm, Inc 4/16/15 Sujan Sivanantham Alarmforce (CA) 3/10/15 Lani Sivongxay Valley Security & Alarm 2/16/15 Lindsey Skinner Interface Security Systems 2/18/15 Nathan Slabaugh Diebold 2/13/15 Heather Slack COPS Monitoring - Scottsdale 3/4/15 Melissa Sletten Alarmco - Boise 2/21/15 Amber Smith Interface Security Systems 2/10/15 Caleb Smith Securitas Security Services - Sound Transit 3/2/15 Elizabeth Smith Protection One Alarm Monitoring Inc 3/17/15 Ryan Smith Diebold 2/13/15 Shanti Smith Interface Security Systems 2/17/15 Terria Smith Ackerman Security Systems 3/9/15 Tosha Smith Global Monitoring Solutions 3/26/15 Samantha Smither Kroger Central Alarm Control 2/26/15 Stephanie Snead Federal Response Center 2/28/15 Kenna Snow Diavik Diamond Mines (2012) Inc. (CA) 4/8/15 Sierra Snow VRI 2/16/15 Greg Snyder Securitas 3/31/15 Gavin Solimando Monitor America 4/6/15 Rachel Solomon Redwire 2/13/15 Hugo Wilington Sosa Taroco Banco de la República Oriental del Uruguay 11/22/14 Jake Spicer VRI 3/27/15 Mary Spieth Thrive Intelligence 3/30/15 Katherine St. Ange Diavik Diamond Mines (2012) Inc. (CA) 4/26/15 Chanell Stanciel Interface Security Systems 2/18/15 Tim Starks ETC Communications 3/18/15 Bridgett Starr Kastle Systems - Falls Church location 4/30/15 Schuana Steele VRI 3/27/15 Caily Stephens VRI 3/13/15 Cody Stephens Redwire 2/13/15 Michael Stepputat-Cuerrier Sentinelle Alarm (CA) 2/10/15 Melissa Stevens Alarmforce (CA) 3/12/15 Leasha Stewart Protection One Alarm Monitoring Inc 3/12/15
40 | CSAA Dispatch • www.csaaintl.org Summer 2015
OPERATOR LEVEL 1 TRAINING GRADUATES FIRST LAST COMPANY GRADUATED Marnesha Stewart Interface Security Systems 3/19/15 Angela Stivers FE Moran 3/25/15 Deyners Suarez Alpizar ASA Seguridad (CO) 1/22/15 Robert Szymanski CIA Security 2/25/15 Anderson Tadeu Costa G4S (BR) 1/25/15 Johnny Tailbone Diavik Diamond Mines (2012) Inc. (CA) 4/15/15 Hector Tamm Alarmforce (CA) 3/16/15 Ebony Taylor Monitronics International 2/15/15 Shane Taylor Grand Central Station 3/23/15 Khrysma Thomas Vivint, Inc. 4/8/15 Tosca Thomas AT&T 3/26/15 Benjamin Tirado GM Security Technologies 3/30/15 Alyssa Tobias Time Warner Security 3/9/15 Takara Todoroff Sievers Security 3/25/15 Gurpal Toor BC Hydro/Paladin Security (CA) 3/23/15 Randy Jose Toribio Salas Asociación Popular 1/26/15 de Ahorros y Préstamos (DO) Beth Torquato Vector WEST 4/29/15 Patrick Tracy Safeguard Security & Communications 3/5/15 Preston Trietsch Interface Security Systems 2/25/15 Tiana Tufono Centra-Larm Monitoring, Inc. 2/24/15 Shelva Turner Dunbar Security Systems 4/19/15 Georgette Tyler Alarm Center Inc. 3/23/15 Jack Tyler Protection One Alarm Monitoring Inc 3/16/15 Felicita Tyson Vector EAST 2/9/15 Sabrina Umpierrez Banco de la República Oriental 12/11/14 del Uruguay Geneva Underwood Alarm Specialist Corp 2/24/15 Enzo Urzagasti Videco/Securitas (AR) 1/1/15 Lideya Uwagbi Monitronics International 3/1/15 Emily Valentine Vivint, Inc. 3/25/15 Scott Vanbuskirk Vector WEST 2/12/15 Samuel Vanlear Thrive Intelligence 3/30/15 Omar Henry Vargas Arenas Colviseg (CO) 12/22/14 Jose Luis Vargas Contreras Asociación Popular de 1/27/15 Ahorros y Préstamos (DO) Josiah Vasquez Life Alert 3/20/15 Stephen Vaughn Grand Central Station 3/25/15 Jose Velazquez G4S (PU) 2/2/15 Jonathan Velez GM Security Technologies 3/31/15 SPANISH
FIRST LAST COMPANY William Viboux Robichaud CCAQ Sarah Villani Alarmforce (CA) Ingrid Villarreal Interface Security Systems Roger-Alexandre Villeneuve Reliance Protectron Montreal (CA) Raphael Villodas Wegmans Asset Protection Jared Vollweiler Thrive Intelligence Cearra Walker Security Central - Hickory Jennifer Walker Security Central Kirsten Walker Protection One Alarm Monitoring Inc Steven Waller Thrive Intelligence Montiquita Walton Monitronics International Adam Ward Interface Security Systems LaSandra Washington Interface Security Systems Chris Watson Towne Monitoring Service Ketta Watson Securitas Natasha Weaver Vector EAST Shaunyce Weekly Interface Security Systems John Weinhofer Alarm Tech Central Services, Inc. Erica Welsh Quick Response Monitoring Franklin West Protection One Alarm Monitoring Inc Phillip Whatley Grand Central Station Rodney Wheeler UAS Justin Whiggan Interface Security Systems Jason White ProTelec Ltd. (CA) Cody Whitworth ETC Communications Ben Wilkes Securitas Justin Williams Interface Security Systems Matthew Wilson Alarmforce (CA) Bethany Winkley Security Central - Hickory Jeffrey Wise Mutual Central Alarm Services, Inc. Latasha Witcher UAS Devon Wold ProTelec Ltd. (CA) Tara Wood Security Central - Hickory Dale Woodcock Quinte Kawartha Alarm Systems (CA) Hollie Woods VRI Aaron Wren Time Warner Security Armique Wyche WM Security Services, Inc Erek Yang Vivint, Inc. Shauvonna Young Alarm Detection Systems, Inc. Soraya H. Yousefi Life Alert
GRADUATED 1/8/15 3/12/15 2/10/15 3/31/15 3/30/15 4/25/15 4/28/15 4/22/15 3/20/15 2/25/15 2/22/15 4/24/15 3/24/15 4/14/15 4/7/15 4/15/15 4/24/15 3/18/15 2/11/15 3/11/15 3/18/15 3/26/15 2/17/15 2/11/15 3/18/15 4/2/15 2/17/15 3/17/15 4/22/15 4/29/15 3/13/15 3/7/15 4/17/15 3/1/15 3/27/15 3/12/15 3/26/15 4/6/15 2/13/15 3/10/15
FRENCH CANADIAN
Central Station Operator Level 2 Training Graduates
USA graduates completed Feb. 5–Apr. 30, 2015 International graduates completed Nov. 20, 2014–Apr. 30, 2015
FIRST LAST Marissa Abernathy Ashley Abrahamson Spencer Arslanian Breanna Ashby Jaysone Aston Moore
Summer 2015
COMPANY FE Moran Grand Central Station LDS Church COPS Monitoring - Scottsdale Vancouver Fire & Security (CA)
GRADUATED 2/7/15 3/26/15 3/31/15 4/28/15 2/26/15
FIRST LAST Shane Bangerter Jason Barney Chris Bassett Anthony Benson Ross Bergstrom
COMPANY LDS Church Monitor America Thrive Intelligence ADS Security L.P. Thrivent Financial
GRADUATED 3/16/15 3/16/15 3/30/15 3/31/15 3/29/15
www.csaaintl.org • CSAA Dispatch | 41
OPERATOR LEVEL 2 TRAINING GRADUATES FIRST LAST COMPANY GRADUATED Brent Berman Walgreens 2/22/15 Jannifer Best Barcom 4/12/15 Destiny Bingham COPS Monitoring - New Jersey 4/5/15 Reginald Black Walgreens 3/6/15 Amanda Boerger Monsanto Company 4/28/15 Ben Bond Commissionaires Manitoba (CA) 3/24/15 Charlie Boult City of Ottawa (CA) 2/17/15 Karen Brown Wayne Alarm Systems, Inc. 3/25/15 Lakia Bryant Barcom 4/19/15 Brian Burris Thrive Intelligence 3/30/15 Montel Burt COPS Monitoring - New Jersey 4/5/15 Anthony Carlo CVS Caremark 4/24/15 Sharilea Carruthers SecurTek (CA) 3/8/15 Ali Chatha City of Toronto (CA) 3/8/15 Sara Chaurra Monitor America 2/9/15 Stacy Cherry Checkview Corporation 2/5/15 Robert Clark Vancouver Fire & Security (CA) 3/5/15 Virginia Cofield United Monitoring 4/10/15 Steven Coppola Statewide Central Station 4/20/15 Elizabeth Covey Per Mar Security Services 4/28/15 Sarah Cox PasWord Protection 3/16/15 Amanda DeCann Doyle Security 3/2/15 Valerie Delaurentis Walgreens 3/5/15 Rhonda Deroma Doyle Security 3/10/15 Ryan Ditta Wal-Mart Alarm Central 2/24/15 Pam Donohue Doyle Security 3/22/15 Damen Elliott Walgreens 2/19/15 Tanesha Evans Doyle Security 3/25/15 Toby Francis Monsanto Company 3/2/15 Mark Fry Thrive Intelligence 3/31/15 Logan Fultonberg Acadian 4/10/15 Linda Furtado NEXgeneration Central 2/28/15 Shannon Galicia Checkview Corporation 3/22/15 Kristen Greene Alarm Specialist Corp 2/13/15 Matthew Haller COPS Monitoring - New Jersey 4/27/15 Brian Harper Vector EAST 2/10/15 Veng Her Turner Security Systems, Inc. 3/4/15 Jeffrey Hicks LDS Church 4/4/15 Julie Hunter COPS Monitoring - New Jersey 4/3/15 John Isello Supreme Security Systems 2/9/15 Kim Johnson Barcom 4/14/15 Thomas Johnston UAS 3/4/15 Constantin Klarer Walgreens 3/6/15 John Knott Walgreens 3/31/15 John Krewer Walgreens 3/9/15 Devon Kuphal CRC 4/24/15 Tyler Lambeth Get Safe LLC. 4/22/15 Travis Lau United Monitoring 4/26/15 Melissa Lavecque Quinte Kawartha Alarm Systems (CA) 2/4/15 Pierre Leger COPS Monitoring - Boca Raton Location 4/27/15 Jordyn Lopez COPS Monitoring - Scottsdale 4/28/15 Zuleyka Lopez Genesis Security Services, Inc 4/4/15 Ivan Malicia Paladin Security Group (CA) 3/8/15 Ryan Malone LDS Church 2/21/15
FIRST LAST COMPANY Joanna Martinez Alarm Specialist Corp Derek Maughan LDS Church Matt McShea Wegmans Asset Protection Jamie Morgan Midwest Central Dispatch Haakim Muhammad Monitor America Gregg Nelson LDS Church Maria Nunez ASG Security Kristine Obidoza Paladin Security Group (CA) Christina Ortiz COPS Monitoring - New Jersey Nicole Ortiz Monitor America Joe Packer LDS Church Karol Palazej Alarm Specialist Corp Luis Pena Walgreens Marinette Perales ASG Security Charlotte Perryman Federal Response Center Tracy Pippins Grand Central Station Paul Piscatelli, III Watchlight Corporation Preneeta Ram Vancouver Fire & Security (CA) Donald Riley Checkview Corporation Daniel Rodriguez Walgreens Edgar Rodriguez Walgreens Kylie Rountree Federal Response Center Jacqi Ruhter CRC Jackie Sanchez Walgreens Beth Savage United Monitoring John Schmidt Checkview Corporation Hayley Scott COPS Monitoring - Texas Tanner Scott LDS Church Leslie Segui Alarm Specialist Corp Ashley Seibert Barcom Craig Shumway Alarm Specialist Corp Amy Siler Barcom Jordan Sinwelski Walgreens Lani Sivongxay Valley Security & Alarm Josh Smith Walgreens Sarah Smith NEXgeneration Central Gavin Solimando Monitor America Mary Spieth Thrive Intelligence Jake Spindler COPS Monitoring - Texas Jared Starr LDS Church Melissa Stolfi Alarm Specialist Corp Bruce Strong LDS Church Shane Taylor Grand Central Station Shirlishia Tso COPS Monitoring - Scottsdale Felicita Tyson Vector EAST Shaun Valentine UAS Samuel Vanlear Thrive Intelligence Stephen Vaughn Grand Central Station Esther Viera Bay Alarm Taylor Voss Guardian Protection Services Natasha Weaver Vector EAST Phillip Whatley Grand Central Station Rakeem Williams Time Warner Security Karl Zwick Supreme Security Systems
GRADUATED 2/24/15 3/8/15 2/7/15 4/24/15 2/6/15 3/10/15 4/1/15 3/22/15 3/31/15 3/13/15 2/10/15 2/13/15 3/6/15 3/1/15 2/15/15 3/23/15 3/27/15 3/5/15 3/23/15 2/19/15 3/6/15 2/18/15 3/20/15 3/6/15 4/13/15 2/12/15 4/27/15 4/21/15 2/14/15 4/16/15 2/13/15 4/23/15 2/16/15 2/17/15 2/20/15 2/16/15 4/7/15 3/31/15 3/15/15 3/17/15 2/13/15 2/4/15 3/25/15 4/22/15 2/10/15 3/3/15 3/31/15 3/25/15 4/15/15 4/7/15 4/16/15 3/18/15 4/4/15 2/24/15
42 | CSAA Dispatch • www.csaaintl.org Summer 2015
MAKE THE CALL.
GOT YOUR BACK. Contact Mike Lehner at 800-214-0207 for these insurance coverages from the Insurance Specialist to the Electronic Security Industry: LIABILITY } General Liability Including E&O } Cyber Liability } Directors and Officers } Employment Practices WORKERS COMPENSATION } Workers Compensation } Employers Liability
Summer 2015
BUSINESS AUTO } Auto Liability } Auto Physical Damage CRIME } Employee Dishonesty } Computer Fraud } Forgery UMBRELLA } Excess Liability
PROPERTY } Building } Contents } Business Interruption } Extra Expense } Transit, Cargo and Ocean Marine } Installation and Equipment Floater
www.mechanicgroup.com
www.csaaintl.org • CSAA Dispatch | 43
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44 | CSAA Dispatch • www.csaaintl.org Summer 2015